Russ Milne Ford

Russ Milne Ford

Phil Bryant was excellent, he got my new truck ready and took my old one and had all paperwork lined up to speed up the process. I will be coming back to see Phil soon to get my wife a new vehicle.

Russ Milne Ford

Again for the fifth time Brian Litz/Russ Milne have made our purchase effortless and simplistic.Thank you for the great work!Rick

Service Dept

We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear differential went once and was replaced. The same symptoms began to happen again at about 90,000 miles. The warranty was good until 100,000 miles. Brought it in to Russ Milne and they told me that the fluid inside the rear differential was "contaminated". They only removed the drain plug and asked for permission to tear the whole thing apart but said it would cost $500 if it were not covered under warranty. This would have been fine but in the same sentance they were telling me that due to the fluid being "contaminated" it would not be covered, no matter what they found inside. They told me that the reason for the contaminated fluid was possibly due to the vehicle being submerged in water. They gave an example of a flood or putting a boat in the lake. I told them that neither had happened and actually nothing had ever been pulled with the truck since we owned it. I asked to speak with the service manager and was told he was not in. I was put in touch with the Asst Service manager (Ray) who was unbelievably rude and unwilling to help. He told me that due to the fluid being "contaminated" that they would not cover the obviously bad rear differential. He said that "it was not his job" to figure out how the fluid was contaminated and that "the driver should know". This vehicle has never even seen a dirt road and is very well taken care of. I told them to get my vehicle ready for pick up and that I would never be coming back to this dealership again. I took the vehicle to Mike Dorian Ford and explained my experience. They found it very odd and said that it was Ford that determines whether a warranty issue is covered not the dealership and after hearing and driving the vehicle they agreed that there was an issue. About 10 days later my vehicle was fixed. The rear differential had to be completely rebuilt and a front wheel bearing was replaced. ALL COVERED UNDER WARRANTY. If the Asst Service manager (Ray) is speaking to others the way he spoke to me I can understand why there are so many negitive reviews about the service at Russ Milne. I would advise anyone who ownes a Ford to not get it serviced there.

Completely Satisfied

My experience was pleasant. Mark Hoffer was very professional; patient and answered all of my questions. And, I love the fact that I didn't have to spend hours at the dealership.

Car lease

Frank is the best sales person always help our family

Mr. Kehrer

Brought our Ford Fusion in for maintenance. We were taken care of within 10 minutes and were out the door within an hour. Everyone is anxious to help and you leave feeling nothing has been missed.

2016 Ford Explorer

Nice experience. Doug was very thorough, nice. Thank you.

Ford Edge

Sal, patiently answered all of our questions as first time buyers. He also led us the the best deal for us not for the company. We're both very pleased with the whole experience.

very professional

I had an awesome experience. The salesmanship of Ryan Trainor was very professional and knowledgeable.

Mr. Tim Heidt

They are always polite and efficient, and friendlyThe place is always clean

Oil change and a whole more service!!

I only came in for oil change at 25K, but Doug the technician told me the "check engine" light was on. I missed it, but he didn't. I left for lunch and he told me to check in with him when I got back. When I returned, oil change was done They were checking engine light that turned out to be coolant valve had to be replaced. Doug told me they had it in stock and it would take less than 2 hours. He was right - I was on my way in 1 hour and 15 minutes. I got a whole lot more service than the oil change I came for. GREAT!!

Repair

We have always had good service. Everyone is very nice and professional

Service experience at Russ Milne

I always feel that I am treated like the most important customer each time that I go to Russ Milne for service or any other reason.

Sally Vaughn

Great Customer service by Doug. Warm and friendly. Service performed on my car was up to my expectations.

service satisfaction

very helpful with installation of new navigation map and performing required service/maintenance on vehicleremo spalvieri

Repair

Repair was identified quick and repAired the same day.

Visit

I have always had positive experiences when bringing my car to your dealership.

very helpful with all our request.

2016 F150 XLT. This was my first NEW vehicle purchase. In the beginning of this year I purchased a used 2010 Fusion for my wife. My salesman Warren was very helpful with all of our request. I have been to other dealerships that were not so eager to help, just eager to sell.When it was time for me to purchase a NEW truck for my self, I knew I would go back. Warren made the second purchase even more helpful.

??????

It was good enough for me. I had a good experience. Dave Foster has been selling me vehicles for 25 years.

Great Dealership.

Very Friendly and knowledgeable about vehicle features.

order writer

2015 ford escape service was great and service advise was very polite

Clean facility

The service department should be a little more organized. I had an appointment for the week prior and when my daughter and dad went to the dealer the service department claimed I didn't have an app and turned her away after we made driving arrangements to get there. The following week they went back and I called to confirm the day before and again the same man said there was no appointment. Apparently he spelled my last name wrong and that's why he claimed we had no appointment the first time!! I spelt it for him several times!! Final got it straight and had the car fixed.

Great Service as always!

I was advised that two techs call in and that my service would take longer than usual, but my vechile was ready much sooner than I expected. I was very pleased with the service !

Good service

The service was great and quick. They performed the service in less than an hour and the service advisor was god.

10/10 Awesome service

Ok so I bought a 2016 Escape and it's perfect! It's exactly what I wanted! Mark was awesome and treated me well!!

Great service

My name is Andrew Atanasovski i went it for an oil change on my 2016 Fusion Titanium Doug at the front desk was very kind and helpful. I took my car in just before lunch time kind of knowing it will be a while before the guys can get it done, but i ended up getting my car an hour in a half before they said it will be done. All thanks to the ford crew. I cannot wait until i go back for future check ups! ?

Clean facilities.

Everything was just fine. Very busy but got my oil change done in a timely manner.

Great service

going to the dealership to have routine maintainance preformed is not my idea of fun. Everone did their job as expected and the staff was helpful.

great sales person

I had the good fortune to have leon vasten as my sales person. he was professional, kind, pleasant, very helpful & knowledgeable. my sister and I each purchased a 2016 fusion SE. he took care of both of us at the same time very efficiently.it couldn't have gone smoother & that made it a pleasant experience.

Great service

This is my second car from Russ Milne and I will be back! Great experience and wonderful staff!

Good Job

Came in for the "Works" and truck was done in a relatively short amount of time - happy to get in and back out again.

New truck

Andrew was a great salesman and treated me very well

Service

Always friendly and helpful. The staff truly cares.

Prompt and pleasant experience.

The oil change and filter replacement plus wheel rotation was done in 45 minutes, even without an appointment.My 2014 Escape was as spotless as when received by them. Thank you.

Very nice service department; very clean!

I took my daughter to Russ Milne to get her oil changed on her Escape (which she loves) and the service rep was so nice to her realizing that it was her first experience dealing with service. She now feels totally comfortable coming next time by herself thanks to an awesome service team.

Great service and customer service

Brought my Edge in for body work...everyone was excellent...did a great job!!

Great service

The service department is excellent. They are very attentive and concerned with the needs of my vehicle. Communication is also very good.

Great place, very welcoming and great service!

I wanted to come and buy this car, I actually hoped it was like as I'd seen it online. I was coming a long way after all. It was perfect, it drives like brand new and has minor cosmetic issues. The only thing I can say I was a little upset about was one set of keys. I also cannot get the remote start to work as well.Overall, it was a pleasant experience!

Nice attractive dealership with great service.

I had been a customer of Russ Miline before and unfortunately bought my 2015 Escape from another dealership. I haven't liked anything but the salesman from the other dealership, so I am back using Russ Mine's service and will buy my next Ford from you also. I like the service and atmosphere of this dealership.

Easy experience

Acknowledged when I first entered showroom, my request for a test drive answered immediately, John located the model I wanted quickly, he explained the lease option vs buying so the purchase was quick and easy. The car was delivered with the window sticker removed, but available to me. I did recommend him to my sister.

Great service

Appointment was for a recall notice and the staff could not have been more helpful. I have been bring my 2008 Ford Edge to Russ Milne since I purchased it from this dealership and have always been extremely satisfied and have recommended this service department to friends and family.

Friendly Service

I was treated professionally and respectfully by your service dept.

Great Service

I have nothing negative to say. Came in for an oil change and had the opportunity to talk to my salesperson. My car lease will be up later this year. He answered all my questions and this was very helpful.

Great service yet again !!!

Teri in the body shop is a great asset to your business . Very helpful , kind and courteous! After buying 2 cars from Ryan Trainor in Feb. we have been nothing but happy with the Russ Milne staff . We will continue to do busy with you ! Thanks Teri !!George Huha

Service on my 2011 Edge

2011 Edge. Good service. Staff was helpful. I could not return before they closed. They put my key under my mat in my locked car. The code did not work, so I had to get my extra key. That was not their fault.

Great Service

Great Service and people are very helpful. Everything was done in a timely manner.

Excellent service

Excellent, quick turnaround, very good customer service, thorough tune-up service.

Best Dealership Around

Leasing a 2016 Ford Escape. The service and dealership was excellent to deal with and our salesman Dino Piloski (sp?) is the best. He has always helped us (my husband and I) with our needs in finding a car with no pressure and a great attitude. We have been requesting Dino for over 10 years now and will continue to use him as our salesman. The dealership is the best facility we've ever been to. Thank You.

Screw in tire

Fast friendly service. I had a thumping sound while driving down the road, took it to the dealer to be checked out. they found a screw in the tire. I have the tire warranty so it was replaced for free.

A wonderful leasing experience

Great experience. Mark Hoffer is a great asset to your sales team. Works very hard in finding just the right car to suit ones needs.

10,000 mile service

took care in time stated professional people at service desk

Pleasant service desk people

Great service as always. Will return for service on both my vehicles.

Ripped off from the service department

We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 week. We brought the truck back with the same symptoms as the first time. This time it was recommended that we replace the solenoids. The truck ran good for about 2 weeks. We brought it back for a 3rd time and this time it was recommended that the engine be rebuilt. Unwilling to do this I had the truck towed to another garage. They found the problem right away. A used solenoid was placed in the engine and had a tear in protective mess. So the solenoid that we just payed over $500 to be replaced had to be replaced again. We have now had the truck running great for the last month. I WOULD NEVER RECOMMEND RUSS MILNE FORD FOR ANYTHING.

Quality Service

I appreciate your professionalism and quality of service. My wife usually brings our Explorer in while I am at work. As usual, you listen to her, make her feel comfortable, and explain all work that is needed or was performed.Thank you!

Good and bad

My bumper was damaged when I bought my truck, just slightly. Other than that the truck was like new. I drove it home and later my sales guy called me and said he'd fix it. So I looked at it and noticed one of the guards was broken. I feel like it had to of been noticed before because it was just sitting in place, a car wash would've knocked it off. I called my salesman and he said they'd take care of it. I took it in for the repairs, and they weren't done. I still have some rust on the bumper and the bumper guard isn't broken anymore, but it isn't attached properly to the bumper either. I feel like it could break off with little force. I live a little over an hour away, so bringing it in is difficult. It's a little upsetting that when I did bring it in it wasn't fixed right.

Great Service

Thank you so very very very much. I really appreciate it

oil change tire rotation and maybe more

It was just fine and felt a little bit of comfort about buying that extended b to b warranty.

Great Service!

Our sales person, Dino was great! Everything was ready for pickup...we were in and out in less than 15 minutes.

New car service

Service is always good. I've used it for 4 cars now an I keep coming back.

Great Services

The service on my Ford Fusion was very well done. The service was top notch and very helpful.

Service Department

Ray in the service department was great. Very helpful and great attitude! He gave me great advice and expalined everything that had to be done for my car so that I wasnt confused or left hanging wondering what was going on. Thanks for the service.

The best dealer

My third vehicle I leased from you guys love the service but it will be nice to get a free duffle bag or something ?

Good service

I was told that it would take 2 1/2 hours. That they were really busy. It took 55 minutes. I was surprised....

First Class Dealership

The staff was extremely helpful from the beginning to the end. They went above and beyond to help me find the exact truck with all the features I was looking for. My salesman, Leon, was accommodating and thorough when explaining the process. He made sure I was educated on all of the features of my truck and on all the paperwork I was signing. This was my first time leasing a vehicle and the process was quick and incredibly simple. The staff made a dreading process easy. I look forward to working with them in the future.

Customer

They are very quick and fast with servicevery friendly

2015 Edge Sport body work

2015 Edge SportThe body shop staff was very professional and did a good job of keeping me updated on the progress of my vehicle repair.The repair was finished on time and looked like new.No complaints

Wonderful

Phil Bryant is the best sales guy I've ever dealt with ! He's focused , gets the job done ! I highly recommended Phil Bryant ! We love our new car ! Thanks again Phil Bryant

Great service

Everything was done quickly and professionally.!!!!!!!

Good job

Bought a vehicle with paint issues and the owner took care of it and made it right

Came in for service came out with a new truck

Linda Flynn is the best. This is the 10th vehicle we've purchased or leased and sent at least 4 customers to her. I won't go anywhere else.

friendly, helpful staff

yes, staff was helpful. Did not care for "pushy" tire/wheel salespitch after purchase.

Greast service clean dept

The service write up man was very nice and helpful.All the inspection points ,oil change and tire rotation were done at a very reasonable time. I WILL BE BACK.

Fantastic service. Super clean service area.

Effortless and quick lease experience of an incredible vehicle. My salesman Brian Litz was courteous and helpful with my choices of options. He explained all features of my new AWD Ford Edge. I love it and highly recommend Russ Milne and Brian to everyone. Other members of the staff were also very professional. Great dealership. Does Ford Motor Company proud.

Great dealership

Our salesman Dino went above and beyond. This is the third vehicle we have bought from him. Always professional and always follows through with everything. Great dealership.

The Best Dealership...

I worked and retired from Ford after 30 plus years, and your Dealership is the best, my last lease (4 cars) has been at Russ Milne, also having the oil change at $39.95 is Great too ! the independent oil dealers charge $45.00, so I hope Ford and the Dealers keep this. Great Job! Keep it up. Thank You

Service Review

We leased a 2016 Focus and my wife thought the radio wasn't working properly. The car was serviced quickly and everyone was very helpful.

Fusion

Excellent job by Mr. Palazzolo. Very clean environment and friendly salesmen. Most likely I will be back to shop for new car again.

Great team

I was in a really tight bind with my old vehicle, and the team at Russ Milne got me into a brand new car!

Why I would buy from Russ Milne Ford

2015 Taurus SHOService was excellentThe staff was excellent

Quality Service, as should be expected.

I leased my first vehicle through Russ Milne, a Ford F-150 Lariat, through a salesman named Leon. He is still my salesperson 4 trucks later. All have been F-150s, and all have gotten better each time. I've always debated the issue of Purchase vs. Lease, but Leon always centers me on the idea that a lease is better, for a person like myself. Through his sound wisdom, I must agree. The staff is always helpful and personable. still wish I could get a clean-up during annual service and maintenance. Seems odd bring your vehicle in for service and getting it back as filthy, if not filthier then turned in. Just saying - it makes a costumer feel like you cared enough to give it a spit shine, when returning it to the customer. Just a suggestion. With all the Ford GTs sitting around, you think you could afford a car wash... no?

Great service, outstanding staff.

2015 Ford Escape. Excellent Service. The staff gave a accurate time on how long the service would take.

Ieased Edge

Staff was great price was great ! Leased my 2015 Ford Edge in just a few minutes. Had been to another dealer that did not make comfortable, at Russ Milner I did not feel pressured, had what I was looking for with all the the bells and whistles my wife wanted thank you and will see you in a couple of years for next new leased wife says Edge again she loves it!

Highly satisfied

Everything was handled in a very professional manner. The salesperson, Brent Bliss, was attentive to our needs.

Good experience, oil change service

I have had very good experiences here. Friendly staff and work hard to get the job done quickly.

Very rude service.

Service center was very belittling to my wife bringing our Expedition for service. Not only will I not bring my vehicles in for service anymore but I will buy my Fords elsewhere.

Great service

Ray was so helpful and sweet!!! He got me in and out of the service station with a rental really fast... It was great!!! I would recommend Russ Miline Ford to anybody

great service

Sal C was great and I am very pleased with his help

Good service

The service was very good and the staff was great.

Great service!

The car was ready earlier than promised and the waiting room was very comfortable.

Customer survey

Always a professional, satisfying experience whether I am leasing a new car or having service done there.

Great services

They were polite and had the job done in less time than they said they would.

Jeff and Mary Ann Hoezee

Steve and David was very helpful and did there best to help but there seemed to be nothing they could do about the failure of the quality of Russ Milnes Ford Certified Used Car Program. I put on less than 1500 miles on this truck and it started to act sluggish. The check engine light came on. After a scan at the service center I was told the truck needed a tuneup and I had to pay for it. Nothing Steve or David could do but try to reduce the cost of the tuneup, which they worked with me and did. The fact remains that my faith in the Ford Certified Used Car Program has a very low confidence level.

Ryan Traynor is the best !!

Ryan Traynor is the BEST ! We have become Russ Milne customers because of Ryan and will send everyone we know to him! Professional, helpful, informative and just a hell-of-a nice guy ! Thanks Ruan for your help in the purchase of a 2016 Escape and 2016 Fusion ! P.S. Still waiting for that pen !!Geo Huha & Kevin Delaini

Service

The service was good no problems nothing more to say

Great Service, Excellent Dealership

The passenger side mirror on my 2012 Mustang needed to be replaced. The body shop ordered the required part and it was delivered the very next day. I was promptly notified of its arrival the the dealership, the next day around noon. When I arrived the mirror was installed in a matter of minuets. Kudos to the body shop and their employees. The whole episode took less than 24 hrs.

Great buying ecperience

First class looking facility and I appreciate how informative and helpful the sales person was.

Warranty work and oil change service excellent.

Service person, John, was helpful and professional...always receive very good service at Russ Milne.

Ryan and the Edge ROCK!!!

Ryan was amazing and I absolutely love my 2015 Edge SLE. I was reluctant to purchase a new car as my previous vehicle was paid off and I did not want a car payment. After much convincing by my husband, I agreed to the Edge although I was not happy about it. I have to say, I am now thrilled and love to go anywhere just to drive it!

Great Service. Great Everything

I had purchased a 2016 Ford Fusion from Brian Litz. He was awesome! This is the first car I leased on my own and Brian made it very easy for me! Also, there were other staff members who were very helpful though out the process! Brian not only help me with the paper work but he also took the time to show me cool features of the car and made sure I was all ready to go before I left the lot! Thank you Brian and thank you Russ Milne! Great service!!!

EXCELLENT SERVICE

Extremely helpful in understanding my needs and finding me the exact vehicle. Made in pain free and enjoyable to buy a new vehicle. Ryan Trayner was extremely helpful and patient explaining all the features.

2015 Ford Edge "The Works Package"

This is the third vehicle that I have purchased from Milne and I would never go anywhere else for service. They are professional, efficient and accommodating.

5 Stars for Russ Milne Ford

Linda and Dave were both great to work with. They were able to make the process of buying a new vehicle simple and more importantly enjoyable!!!

Works package value

F-150. Received a complementary "works" package for previous service issues. Went much more as expected this time.

Great experience!

Had a great experience. Found my vehicle online, the next morning I took it for a test drive. They helped me out by getting me an amazing interest rate on my loan as well as getting me covered with a warranty plan that fit my budget. I was able to pick it up later that same day. I would definitely recommend this dealership to anyone.

Great place

We have been leasing and buying from Russ Milne for the last 21 years and as always, everyone and everything about your dealership has been great. Thanks again, Jim & mariann gierczak

Sales was okay finance department a joke

If you are planning on buying a used car here, finance it elsewhere. I have great credit and "the best" rate I could get was 12.5 % interest rate ( they supposedly use a plethora of lenders). Went home and refinanced it at 4.5 % at a local credit union.

Great service

Sure liked being able to follow the work process online. Great.

Good Service

I brought my truck have the Works service package done and my truck was done a little over an hour later as promised.

Great service

Service staff is patient and helpful to customers who don't understand anything about cars and repairs. Thank you.

Oil change

The Oil change service Person forgot to put air in my tires after he rotated them. My low pressure light came on the 2 days later. The pressure in each tire was 28.5 to 29.5. It was supposed to be 35.

Oil change

Everything was fine, clean, and everybody was friendly.

Outstanding customer service

Everything was handled in an excellent manner by Brian Litz on the purchase of the F150 truck. He was helpful in showing me how things worked on the truck.

Smooth Experience

Your service rep upon my arrival was courteous, time efficient and thorough. He kept me advised of necessary repairs w/explanations. All parts were on site and therefore repairs were done immediately, which worked out very well for everyone.

Great service , friendly people

I took my edge in for the "works" package . I was told they were backed up 11/2 to 2'hrs. I said that's fine. I got my edge back in 1 hour!! Great service nice people.

Buy from Phil

Phil Bryant is the reason I buy from Russ Milne. I have been driving Ford vehicles for over 40 years. I have just leased a 2016 Escape and my experience was excellent from start to finish.

Expensive oil change

This was an oil change at 20,000 miles on my 2014 Mustang GT with the 5.0 engine and track pack. The oil is the full synthetic and, with the engine oil cooler as part of the track pack, it takes 7 quarts. Since I had just switched to my winter tires I did not need a tire rotation. The oil change was done in about an hour and a half, and the total cost was $115.59. Even with the extra quart and the full synthetic, this is an expensive oil change. I had a coupon for a "20,000 mile service" with 5 quarts of partial synthetic and a tire rotation for $39.95; even without the tire rotation, it didn't knock anything off the cost of my oil change.

Review re oil change

I had an oil change. Staff was very helpful and courteous.

Awesome dealer with an excellent sales team!

I have been going to Dave Foster for many years and many vehicles, as usual he never disappoints! I recommend him to all friends looking for Ford vehicles.

Rating dealership

Great experience, clean and friendly reception area. Friendly staff. And quick service.

Automotive Service Work

It was a simple and easy process. I walked in gave my name, the issue was written up and I was on my way - pretty quick. The service advisor (John) kept me informed on the diagnostic issue, repair progress and when the vehicle was ready. In all it was a very easy transaction.

great service

I brought in my ford focus with clutch issues. They were very friendly and told me what needed to get fixed. The part took a month to get in so I had to wait a long time without a new clutch. However the clutch was installed in a matter of hours.

Experience

Extremely helpful and courteous (11.25.15 experience.)

Great service!

Great job at Russ Milne Ford, both from sales to service. I would definitely recommend purchasing your vehicle from this dealership.

awesome sevice. very clean facility

All the employees were all bery nice and helpful. The services that were done were done promptly. I am very satisfied with my sevices and the enployees.

Great service

We bought a beautiful Edge love it. Mark Harbour is a great salesman.

Great Service

I am pleased with the customer service during the check in / write up. The service person was friendly and professional, he took my information and provided feed back to my questions. I am also happy with the out come of my visit as it solved the problem in a timely manner.

Outstanding service, attention,

A Ford Edge was leased. This is my second year with Ford coming from a Jeep vehicle. The Ford Edge has reached beyond my expectations in a SUV ouside of Jeep products. I love the "Edge" it gives me. Outstanding upgrades that are awesome. THe service was spectacular as it was when I walked in the Ford dealership two years ago. I was greeted very courteously when I opened the door walked in and was met by a friendly and helpful face as I was directed to my salesperson. My sales person demonstrated the kind of personable service that will keep me forever a Ford client. Very informative information and personal service. I LOVED IT TWO YEARS AGO AND ITS STILL WORKING!!!

Great service

I grew up in a Ford family (grandparents, uncles, cousins, friends, etc.) and grew up driving in only Ford vehicles; I even purchased my 1st Ford upon college graduation!! However, after working and paying for my own vehicle, I realized many of the Ford vehicles I loved were out of my price range...until now, almost 13 years later! I just purchased my 1st Ford since 2003...a new 2016 Ford Explorer!! I LOVE it and am so happy to be back in a Ford vehicle. It feels like safety, comfort and family all in one! I hope to provide my children and family with the same quality driving experiences I grew up with all my childhood.

Great service!!

Art Schrade was great & very knowledgeable about the Ford products! His patience through the whole process was much appreciated! Thanks again!!

Mrs. Evans

I purchased a 2015 Ford explorer. The service was good , from our salesman . Yes, the staff was helpful.

First class

This is a first class ford dealership and I bring my car and truck hear for service ???

Ford purchase

2016 explorer sport. Everything about my experience was excellent.

Buy from Ryan Trayner at Russ milne Ford

We were very pleased to be able to work with Ryan Trayner, the best salesman ever. He went above and beyond in making sure we had the best experience while ordering and waiting for our Shelby. We had constant updates, always returned my calls and emails quickly. We had fun dealing with him. Your sales manager Keith was also so great to deal with when we came in. Ryan should be commended in how he deals with your customers. He is the reason I have already recommended your dealership and Ryan, specifically. My husband had a former salesman in another dealership and he chose to deal with Ryan, especially for the Shelby. We know it was a hot car and felt blessed when Ryan called personally to offer the order to us. I wanted to surprise my husband when it came in and Ryan and Keith made sure and helped out tremendously with that. I feel like a have a new friend, thank you again for our car.

Scheduled maintenance keeps our cars going

Always a thorough scheduled maintenance service. No surprises and a heads-up when necessary on things to keep an eye on between services.

Godd Service

I had to wait only one hour and that was OK with me. It would be nice if you offered a free car wash like they do in Las Vegas, Nevada (Gaudin Ford Dealer).

GREAT SERVICE

I PURCHASED A 2016 MUSTANG EVERYTHING WENT PERFECT, MY SALEPERSON ASHLEY DID A GREAT JOB.

Great service

Great service everything was fine with the dealer great people I can recommend any time

Outstanding Service at Russ Milne Ford

Purchasing/leasing a vehicle from Russ Milne Ford is always a pleasant experience. I have been to other dealerships in the past, but none compare to Russ Milne Ford. Sales staff (Dino Poliseno is my favorite Sales associate) is outstanding; service is exceptional and hours of operation are very accommodating for the consumer. Any questions I have are always answered thoroughly and to my satisfaction. In addition, everyone is professional, courteous, and respectful. Another thing that I find important is how well organized they are at Russ Milne. Indeed, it has been an extremely good experience.

Great experience

Very pleasant experience. Mark Harbour is an excellent sales person.

Great facility.

Great place and staff. however didn't like being pressured to buy a tire and rim warranty because of the pot hole situation.

Holly Maurer

Escape service very good xxxxxxxxxxxxxxxxxxxxxxxxxxxx

The Vehicle was in for a recall.

The reason I had my vehicle serviced was due to a recall. The service was excellent!

.Great Salesman

Bought a 2016 Mustang, love it. Thanks. Salesman provided guidance thru out the process. I look forward to a fun driving experience.

Sold me a lemon!

I purchased a 2011 Ford Flex from this dealership in In February of 2015. Since then I've had one $1,300 repair. And now I'm headed to get another repair of the same problem for over $1,000. I wouldn't be as upset if Russ Milne Ford hadn't completed the first repair to begin with. This vehicle has been nothing but expensive issues since . I purchased a short 7 months ago. My salesperson John Mann was very nice and that's where of the positive experience ends. I'll never buy another Ford vehicle. in addition I would never buy another vehicle from Russ Milne Ford. This is been the worst experience I've ever had with a car.

Untitled

Good quality work, quick service, details explained when asked.

Great Service and Dealership

Came right out from the desk to meet me at my vehicle. Very nice and helpful. Got a nice rental car. Fixed my issue in one day. Showed me how to sync my phone and phone book again. Was overcharged by accident so they called me the next day to let me know they credited my credit card.

Service evaluation

Always a great experience and I am always very satisfied.

Great place to wait for your car.

Great service department and good coffee. Very helpful staff.

Great service

Recall service appointment.. Good service , in and out when promised.

Great facility

We have purchased several cars from Mr. Cooper at Russ Milne Ford and will continue to do so in the future.We also use their service department for our maintenance and are very happy with the quality of the staff and service.The cashier is also very friendly and professional.

Great service

Routine maintenance visit. The service waa excellent and timely.

GREAT PLACE TO GET YOUR CARS.

This Dealer and its staff is AWESOME!!!! from front door to service door.

Overall HAPPY

Frank S was very helpful and kind. He made me feel at home and happy with my decisions. P

Great place. Friendly Staff.

I took my Explorer in for the Works Oil Change. Very timely return. I was there about an hour. Very pleased.

Quick service by trained professionals

John the service attendant was courteous knowledgeable and accurate with repair time

Great Purchasing Experience

Ordered car because of color and options I specifically wanted, everything went smoothly.

New Exploxer

Dino was excellent he answered all our questions and was a pleasure to work with.

Ford Recall

Took my vehicle on time and returned it as predicted time wise. Serviceman respectful and informative. Have always had a good experience regarding service/repair dept. at R.M. Ford. This was a recall so "evaluating quality of repairs" was not possible.

Great service

I took my focus on for recall issues and scheduled maintenance. The work was completed much quicker then expected. I was told it would be completed by the next day. And I received a call that night before I even arrived home! Great service.

Great

My experience was very efficient, very pleasant and very successful.

Pleasant environment

Overall, very good although my vehicle was not brought up to the service bay door when it was ready. I was however walked to where my car was parked. The woman at the cashier's office is extremely helpful and friendly. I'm sorry but don't know her name.

Expert service

Expert service completed the first time. Quick. Friendly.

Russ Milne Sales Review

Leon Vansen made the experience pleasurable. He explained where possible what was happening during the wait to get my car.

Russ Milne RULES!

Russ Milne is the best FORD dealer around for Buying and Servicing!Keep it up, you guys are outstanding. Russ Milne has the Best workers!

2015 Ford Edge

Excellent, as usual, and that's why we keep going back to Russ Milne. Frank Sinatra, our salesman, is the best at what he does; knowledgeable, easy to talk to, and always a pleasure to do business with him. He knows what we want, what we like in an automobile, and never fails to satisfy us.

Excellent Service

Excellent Service no complaints. I would refer anyone who need a complete oil change needed service.

Service Department

I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I had to take my car asap to the dealership because of a major transmission leak. I called the man I spoke with was very short in his tone and told me that he couldn't get me in until 10/28. That's not the problem. When I told him I had young children and what if I broke down he said very sarcastically " looks like you'll have to call road side assistance". Then I asked about a rental he said " $30.00 a day". I felt as though i was bothering him. When I got off the phone with him I called Bill McDonald Ford in St.Clair. What a relief! They were very sympathetic and felt bad that they couldn't get me in until 10/01. 2 days later. They also gave me a FREE loaner. I understand that places are busier than others. You should always be kind though. Customer Service, when dealing with the public is everything! I didn't get this man's name and I'm not out to get him in trouble. I just believe he needs to learn what customer service is.

Service

Oil change, tire rotation, and air filter was fast!

WONDER DEALER SHIP

All I can say is that Brian Lutz is a wonderful salesperson and I will always to business with Russ Milne along with your finance manager he was really awesome also.

Russ Milne Ford a fantastic dealership!

We leased my third Ford Escape and this was the second from Russ Milne. We will never go to another dealership! Everyone is extremely nice and helpful from sales to service and especially Dino our salesmen!

Great

as always everyone is very nice and helpful AND THANK YOU Mary Andrzejewski

Great Experience!

I couldn't ask for a better salesman than I have in Dino Polisena. This is my second lease from him and I wouldn't use anyone else. The car I wanted was there waiting for me and since he had taken care of everything else beforehand, all I had to do was sign the paperwork and drive off the lot. Such a great experience!

Ford Escape Service Review

No problems. Fixed recall fast. Reasonably fast service.

Leasing a new Fusion

Leon was very knowledgeable and efficient in helping me select and lease a new Fusion. I will be back to see him again next year to replace another leased car.

Efficient service

The service on the Escape recall was done on schedule and completed in a timely manner.

Great service

Always great experience friendly always happy to help

Service Experience

Everyone at the dealership was helpful and polite.That having been said........I brought an Escape in for several service issues - two recalls and there is less than 5000 miles on the vehicle.Not the dealerships fault but still a concern.I also had an oil change done, for $46.00, so I won't be making that mistake again.As part of that service/inspection the tires were rotated.A day after I got the vehicle back my low tire pressure indicator light came on.Three tires had 30 lbs. air pressure, one tire had 29 lbs. of air pressure.Guess they forgot to check that.The vehicle shakes and shudders at times when put into drive. Not all the time, intermittently,Since it "could not be duplicated" nothing was done.Something is wrong with the transmission. The service rep did give me instructions on documenting the problem for future reference which was helpful.The service on the vehicle was completed as scheduled and my salesman was great.

2016 Escape

Brian Litz, Great salesman! Always have a good experience with the dealership.

Great Experience

It was as easy as you can get. I have been buying cars here for years and will continue to do so. Linda Flynn is the best!!

Awesome dealer

My experience with this dealership is always awesome everybody helps out everybody says hi and people are just nice there

Service staff was courteous and professional

The service staff was well informed and very professional ,and the lounge was comfortable and clean.all in all I was very satisfied with the service!

Fast and reliable service

My experience with the staff at Russ Milne Ford was excellent. They were very helpful and knowledgeable. The service on my vehicle was fast.

escape

Fix recent recall. Repair to hatch door handle. Check sticky door.

Customer service is excellent..

Better than expected and fast service. Vehicle is amazing to drive .. Good looking and above average on gas.... Not disappoined that I bought.

Oil Change and a few other things

Ford Escape 2015 - Had oil change, 2 recalls, tire rotation, replaced dongle. All tasks were completed in a timely manner.

Oil change

The oil change and check up met my expectations. Russ Milne Ford has a great service department and handled my Ford Mustang purchase very professionally.

Kudos to Frank Sinatra