Rusnak Maserati of Pasadena

Much improved

I recently took my wife's Ghibli in for routine service. I was kind of dreading bringing the car in the Rusnak Maserati because past experiences there have been horrible. This time things were quite different. The service rep Raffe was professional and courteous. He promised the car back same day and delivered (much different than previous service encounters at Rusnak). It seems like they have really improved service in the Maserati service department. Thanks.

Smooth and stress free

I was treated professionally throughout the entire process from initial introductions to driving off of the lot with my Ghibli. The negotiation process was handled without stress and undue pressure as I traded in my old vehicle and acquired my new Masarati. I was particularly pleased with finding the perfect car (color, features, and price) available and ready to go.

Raffy, our service interface was great!

He set an appointment, no waiting when we arrived, researched the part availability, provided a loaner car and delivered the Gran Turismo washed and repaired when he promised. It doesn't get better than that. We are very lucky to have Raffy.