Rushmore Honda

Fantastic Service

We were on a cross country road trip when we started experiencing some unexpected vehicle issues. Called to see if they could take a look at the vehicle when we got to town. From the first interaction over the phone to the last interaction while closing out our bill, the customer service was impeccable. Their work was thorough and timely. They were empathetic about the situation that we were in (having to stop during a road trip). We would absolutely choose to do business with Rushmore Honda in the future.

Great service department

We brought our 2008 Ridgeline for the 100,000 recommended servicing.John the service manager reviewed what was scheduled to be worked on and the estimated charges. Since this was an all day job, we were provided with a new loaner car. John call us later that afternoon with some minor problems that the mechanic noticed, asking us if we wanted to do the work. The final cost was just what we were told to expect.John was very courteous and knowledgeable, we love working with him whenever we have our car serviced.Our daughter was so impressed, she has said that whenever she buys her next car, she'll get it from Rushmore Honda.

Paul Rosato Experience

Spectacular service from start past completion. I didn't feel any pressure to make a purchase any sooner than I was comfortable with. My sales specialist, Paul Rosato was attentive to my needs and wants in a vehicle. He provided me with detailed information and product comparisons to ensure that the best choice was made. It was truly an Exceptional Experience. Who knew a car purchase could be so fun!

Great experience.

Excellent service from the time we entered the Dealership until we drove away in our new Honda. I would highly recommend this dealership to friends and family.

Super easy!

Jacob Meredith and team made the process easy and listen to what I wanted instead of "selling" me what they want to get rid of. Another reason why this is my 3rd Honda from Rushmore Honda!

Melissa Peters at Rushmore Honda

We had the best experience there and never felt like we were being rushed into a decision. I explained to Melissa what kind of vehicle I wanted, and she looked and found exactly what I wanted. Thanks again to Melissa and the whole Rushmore Honda team.

Easy, convenient,good product great sales help

Trading vehicle was easy & convenient. Our sales person was great. No pressure. They even let us bring our dog in, we all felt welcome. I would recommend Melissa to any of my friends & family. Good to see Kim again.

2010 Ridgeline Owner

I went into Rushmore Honda to look at a Tacoma, but it had to many miles on it. Jonny Sime came out to help me and tell me more about the truck. He suggested the Ridgeline to look at but it was more than I wanted to spend. I took it for a ride anyway and loved the way it rode. I bought it and took it to Minnesota for its first trip and it worked out better than I would have thought. The trunk area was a great life saver being I was traveling with a handicapped mother and 2 dogs. Had places to put everything. Love my truck. Need to get a cover for it now and it will be great. Thanks Jonny!!!You did a great job. Thanks to everyone else involved also. Everything ran so smooth.

My first Honda

Great customer service and helped find us the best option for our needs and wallet. We were able to find a vehicle that fit our needs perfectly.

Sales visit

Miss. Peters was very personable and knowledge about the cars on the lot. My husband and I had visited with her on several occasions before I made up my mind on what I wanted. She was very good at going over what the vehicle has to offer and what Honda has to offer. I will be recommending her to every one I know or hear say they are buying a vehicle.Chad was not so clear with his explanations. He didn't answer questions so we understood. He made us feel rushed through that part of our sale.

Got a great car!

Started out just "looking". The first sales person pretty much pointed to a bunch of cars and told me to go look at them. He never came out to talk about them or ask any questions. I went in to tell them how unhappy I was about the experience. Melissa Peters came to me and listened to me. She went hunting for the car I was looking for. She was very kind and knew about the inventory on hand. We bought a CRV. Very happy with it!

Good Experience with my Sales Manager, Melissa Peters.

I'll start out by saying that I enjoyed purchasing my new Honda CRV 2016 with the assistance and guidance of my Sales Manager Melissa Peters. Melissa was very patient and knowledgeable during the entire process. I would definitely recommend Melissa to anyone purchasing a vehicle at Rushmore Honda.My plans changed during the time I spent at the dealer with Melissa. She helped me make a good decision in the process with a smile. The only negative remark I will make is during the final paperwork time at the end of the deal with the financial staff manager, was not good. He forced an extended warranty on me without actually telling me how much it would cost. When he stated my warranty being 10 year/100,000 mile warranty, I commented that that was great and that all cars I have purchased previously basically came with a 3 yr/ 36,000 miles warranty. He chose not to tell me that it cost was $3000.00. I signed the paperwork thinking what a great warranty Honda has.After I got home I looked over the paperwork of the sale to find that the warranty cost me 3000.00 and was the highest choice of three to choose from. I did choose after the fact to keep the warranty as is which I believe could benefit me, but felt slighted that I was given this choice by the financial manager as his choice without being told the cost verbally.With this action, I did learn a lesson, however, if I ever return to this dealer, I would not recommend his tactics in choosing the highest paid warranty without telling me the cost and choosing the highet warranty level. I could have returned the vehicle the next day regarding his poor judgement and tactics, but did choose to keep the warranty as is. Not an honest person.

Amazing Service, whole staff is awesome

Everyone from the sales to fiancee to the manager were so kind and worked with our entire family. Our Salesman Bob was so great and everyone on the staff worked hard to get us in the vehicle we wanted for the price we wanted. I truly felt like they were a team all working for us.

Easier than I thought!

For the first time in my adult life, I needed to make a deal and purchase a vehicle all on my own. Rushmore Honda made it fair and easy. I had two fairly decent vehicles to trade in and I knew which used car I wanted from Rushmore Honda prior to showing up at the dealership. I contacted Rushmore Honda online first, and then was able to go in at my convenience and do a test-drive etc. I had nightmares about how this would go and worried that it would be a bad experience circa 1988 and it was nothing like I thought. I got a fair trade deal and I love my new-to-me car. I'll go back when it's time for a different vehicle for sure!

I love this dealership

We were treated with courtesy, patience, and enthusiasm. Jonny Sime, our salesman, was low key and very helpful. Our only problem was trying to decide among the many great used cars in stock. We ended up with a 9-year-old Honda CR-V, which we love.

Professional

I knew what I model of vehicle and what accessories I needed. I was under a time limit and Ryan was able to show me the vehicles that fit the requirements. After a test drive and the two the qualified, my selection was made. He was informative and personable.

Great experience.

Mel S. Listened to what we were looking for in a vehicle, let us test drive a similar used vehicle and then took the time to find exactly what we were looking for. We greatly appreciated his help and professionalism.

Honest

These guys don't try and slip anything by you through the whole process. Also Hondas certified program has to be one of the best out of all the major manufacturers. I'm very impressed with everything start to finish with everything they did for me. I felt no pressure at anytime to sign the dotted line and buy. Even if I don't stay in Rapid, I'll definitely stay in the Honda family.

Great dealership, be careful who you work with though.

Rushmore Honda provides a great choice of vehicles for a reasonable price. I believe that Rushmore has the best interest of their customers in mind and sells all of their vehicles in good faith. Just like any car dealership, there seems to be staff that are phenomenal along with staff that have no place in customer service. We were fortunate enough to work with Ryan, who is truly outstanding. Being that Ryan is so new to the cars sales "game" he seemed more honest and personable than any other car salesmen. We could tell that Ryan really gave his best effort in every step of the car buying process, which was nothing like we have ever witnessed. On the contrary, when the management undervalues your trade, be prepared to get a condescending manager berate you for even questioning his evaluation. The sales manager "Kim" is a brash type of individual that I would recommend avoiding. Kim clearly cares very much about Rushmore Honda, though we almost didnt buy our $30,000 truck just because of his apathetic disregard for customers. It was only due to Ryans respectful helpfulness that influenced us to return and buy our vehicle. In summary, Rushmore Honda does not sell only Honda's and can provide you an outstanding vehicle no matter your price range. If you have a choice on who to find for a salesman, find Ryan, he will not let you down. As far as the rest of the staff that you may come into contact with, I would say that are pretty standard for a car dealership.

new accord

No pressure on buyer by salesman(Duke) or dealer(Rushmore Honda). Test drove a month ago and got a price. A couple weeks later follow up email informing me that the specials were being extended. Received great price quickly and easy loan meeting. Love the new Accord. Paul

2016 Honda Pilot

I was very pleased with my 2014 Honda so I decided to get another one. The people were very friendly & the Pilot delivers on everything as promised. I couldn't be happier with it! There isn't much else I can really say, other than (thank you!), for delivering a great vehicle !

Great Experience!

I had been researching the new Ridgeline for several months online. I stopped in at Rushmore Honda and met with Mel Swanson to express my interest. Mel kept me well informed via emails and phone calls when I could expect to see the new Ridgeline. If Mel would not have been so committed I would not have my new Ridgeline today as there were several other interested people looking at the same vehicle. BIG thank you to Mel, as I LOVE my new Ridgeline!!!!!!Rushmore Honda made my buying experience a pleasure. The paperwork portion was fast and painless!

Pilot XL

Bought a used Honda. Mel did a great job, we have bought from him in the past. Would not have bought at Rushmore Honda had Mel not been there helping. as the offer on the trade in was very low in my opinion.Only complaint is the inside smells like smoke now that I've driven it a bit. I've tried air fresheners and washed and re-washed everything. Did not expect this from a Certified Honda. Probably not buy Certified again because of this.

Excellent salesman, unpleasant manager

Jonathan was thorough, helpful, friendly, and listened to our requests. We could not have been happier with his attentiveness to our wishes. Terry, on the other hand, dealt with us in a condescending manner and, while he knew we were not pleased, he made no effort to accommodate our wishes. In retrospect, we should not have completed the deal. The sales strategy of the salesman having to check with a manager (or someone else) on the financial part of the deal really sets up the car buying experience to be a negative one when it should be a fun and exciting time. Rather, in our case, we were finally just worn down enough to want the experience over.

Help during a time of major car trouble!

We greatly appreciate all the help given to us during our time of trouble with our 2014 Odyssey. Everyone was extremely helpful from the time we arrived with our car on a tow truck to the final purchase of a new vehicle.

Fast and easy to deal with

Jonathan helped me with my purchase. He responded quickly to my online questions. He and the finance manager gave me a fair price for my trade, and they negotiated a decent deal. I'd recommend Jonathan to all my friends and family.

Pleasant experiance; helpful, courteous, friendly staff!

I seldom give an "excellent" review, but am pleased to do so here. All my primary contacts were very pleasant and professional to deal with. Ryan Jones in Sales, Josh Quigley in Finance, and John Scales in Service were great. Others I had cursory contact were also friendly and pleasant. My purchase experience had a few interesting twists and turns, but I ended with a vehicle with which I am very happy thus far. Rushmore Honda is truly a great dealership.

High quality in service and vehicles

I've bought four vehicles from Rushmore Honda. Excellent sales staff... Duke Finck was very easy to work with and helpful in purchasing my last vehicle. I always trust them to service my vehicles.

Wonderful experience, very helpful and friendly staff

I bought a Honda Accord few days ago and I had an amazing experience as salesmen were very helpful, friendly and co operative. It was my first car and I love it , I will definetly recommend Rushmore Honda to my friends.

Excellent customer service experience, no pushy salesmen

My wife and I purchased a Honda Odyssey from Mel Swanson. He was very very approachable and best of all he was not pushy. He went the extra mile and also gave us some great information and recommendations for our family vacation that weekend in Rapid City. I would high recommend anyone to this dealership, as it was the most pleasant experience we've had buying a car. The biggest turnoff for me is when a dealership tries to lowball you on a trade-in price for your vehicle. They came back with a more than fair offer, so I didn't have to hassle them on price. When a dealership doesn't offer a fair price, I will just walk out the door. The entire staff was easy to work with. We will definitely be back!

Client for Life

Rushmore Honda will be my go-to place for service and sales from here on out; they made a terrible situation the absolute best experience. I purchased a 2013 Pilot in October (NOT from RH) that suddenly decided to stop accelerating at particularly dangerous times. I used the "ask a tech" feature on the website first and communicated with Beth, who gave me some ideas of the problem and offered to get me in immediately. Matt, one of the techs, sat in on a test drive with me to get a sense of the issue. My poor Pilot needed an entire day of diagnosis, so RH's courtesy drivers (Don and James) kindly ferried my friend and me to my doctor's appointment and then to lunch/the mall to wait out the results. When we discovered the truck needed a new transmission--and I was supposed to be taking the truck to Colorado in mere days--Jacob not only rushed the order, but scheduled my truck immediately so it was ready for the trip. While the truck was in the shop, they loaned me a Honda Civic, no cost. Everyone was friendly, accessible, and communicative about the status of my truck. The quality of service was outstanding and I'll be a client for life.

Best experience EVER!!!!!

We have visited a LOT of dealerships over the years, but Rushmore Honda service center is hands down the BEST experience that we have ever had. We were travelling across country from Virginia to Washington, and simply needed a licence plate holder since our temporary tag on our newly purchased (from worse dealer ever in Virginia) Odyssey was falling off. We pulled into a parking spot so my husband could go in to purchase the holder and some additional screws. Before he could get out of the car, a service person came to us to see what he could help us with....we were in complete AWE! And then the next 15 minutes from there just got better...almost beyond belief that this type of personalized service even still existed!!!! I apologize that I do not remember the names of the multiple people that helped us get a license plate cover, screws, and a new lightbulb for map light....(all simple things we had asked our "home" dealership for at time of purchase and never received)...and for free of charge. We seriously thought we had maybe had an accident and gone to heaven it was such an out of body experience, WOW!!!! And, it did not stop there....when our brakes overheated in the Tetons, my husband called Rushmore Honda for advice...and instead of laughing at our ignorance to driving mountains, they simply told us what to do and what to watch for in regards to possible brake damage. We will always proudly drive our Odyssey with ILOVEMYHONDA and RUSHMORE HONDA license plate holder...we truly hope that it brings you lots of business because you deserve it!! You not only restored our trust in dealerships...but made us think about moving to South Dakota too! THANK YOU!!!!!!

Taking care of Business...

We worked with Duke Finck and many others on the Rushmore Honda Team. They were professional, helpful and timely with their assistance on our purchase and items needed after the car was delivered. They helped us with all details, from finance options to getting our replacement vehicle registered and plated in Alaska. This made it very easy to get plates, as if I worked it I would only get temps until I got back to Alaska this summer, they interceded as the dealer and I got my plates and registration in the mail in a timely manner, they arrived the day we left on vacation. A very quick and smooth process, love the CRV. Almost time for the first oil change.

Car Salesman Great Finance Director Not So Much

I want to first start off this review by saying the salesman I worked with, Ryan Jones was the most friendly and helpful car salesman I've ever worked with. Although this was my first experience purchasing a car myself I had met my fair share of slimy salesman before I made my way to Rushmore Honda. Ryan was honest and patient in my decision making process and was in no way shady or pushy as I chose the vehicle I wanted quickly. I was wanting to finance through the dealership and specifically dealt with Josh Quigley. Soon after finding out there had been some miscommunication with the warranty that came with the certified pre owned vehicle, Josh and I discussed what the warranty actually entailed and I chose to read the paperwork more carefully. At that point Josh seemed very annoyed and told me "this isn't going to work", referring to the paperwork then said "don't read the paperwork just sign" pointing his pen to the lines that needed my signature. This was not only appalling because as a finance director you should want your clients to be completely aware of what they're signing but also concerning because he'd be handling a legally binding contract. I tried to ignore his attitude towards my new found worry that shadowed my excitement as I hastily went through the paper work with more concern than I had started with while also being told he'd have an interest rate at 3.2 percent (what my bank quoted me) the next day. The interest rate he came back to me with the following morning was double that and wasn't from either bank we discussed let alone my own which he never mentioned contacting, I chose to do that myself. Now, I hadn't financed any vehicle prier to this, maybe I should have known financing through a dealership wasn't a good idea however, the way he went about the whole finance process, before and after I decided to go through my own bank was unprofessional. Josh was disrespectful to myself and my friend who was with me while I was in his office going over the contract as he repeatedly told me to do all the things a finance director wouldn't dream of, mind you, it was the end of the work day on a Wednesday, he should have never rushed me the way he did. Josh was also unprofessional and rude to my loan officer I worked with from my personal bank, being almost childish as she communicated with him that I would no longer be financing with his help. Overall I am in love with my 2014 Honda Civic and very pleased with the customer service Ryan Jones and Steve Michelson gave to me. I would recommend buying a vehicle from Rushmore Honda and may do so again sometime in the future. However, I would refuse to work with Josh Quigley.

Great purchase experience

Jonathan Egger was of great assistance when we purchased our new car. He correctly anticipated our needs applied no pressure to sell us something we didn't want. The dealership treated more than fairly with our trade-in.

Very friendly staff

My experience was very smooth. I had no problems with the transaction. The price was still a little high but I leased a brand new car so it's understandable. I was expecting more discounts but unfortunately they said "that's all I can give". Okay. Sure.

Satisfied

We had a very positive and satisfying experience working with Nick Thurman and Chad Johnson on the purchase of our new vehicle. Gerry and Kathy

Wonderful Experience!!!

I had a wonderful experience at Rushmore Honda. The sales team (Ryan Jones specifically) was incredible! Chad Johnson made the financial piece, extremely easy and was very helpful!

Pleased Customer

My wife Sheryl and I were fortunate to receive an easy shopping experience with Rushmore Honda. We were seeking to upgrade vehicles and they had a solid truck on their lot that met our needs. Absolutely no pressure from Jake Meredith and the trade allowance they offered was fair. Jake was easy to work with and was both honest and knowledgeable which made the shopping experience hassle free. We purchased a vehicle from Rushmore Honda several years ago so it was natural to be repeat customers.

Purchase of a 2017 Ridgeline.

We were very satisfied with Jonathan Egger's helpfulness and expertise and Kim Swanson's skill with negotiation. They made a good team. We love our new Ridgeline!

Pleasant experience -

Actually, our son-in-law was in and did the dealing for us and we are extremely pleased with the vehicle. It is totally as good as we could possibly have expected. Would highly recommend you to anyone! Being Sioux Falls residents, we look forward to stopping in to visit the next time that we are in Rapid.

What a day!

My experience was amazing. Josh and Jake answered all my questions and helped me find a car that, was absolutely made for me. They are a great team and I will recommend them to everyone.

Great people

Everyone at Rushmore Honda were very honest and upfront with us in our purchase of our new Honda.I am very excited about our purchase!!

Amazing Experience

Bob Purtell is the best sales person I have ever dealt with. He did an awesome job, was very efficient and knowledgeable about the vehicle.

Terrible Service Department

Plan to spend the better part of a day here if you bring your vehicle in for service. I brought my Civic in with only two problems that should have only taken 1 hour. I expected completion within an hour, since I had made an appointment.I came back to the Service Dept. two hours and ten minutes later. When I inquired about my car, one of the four service employees in the office went into the shop looking for my car. Five minutes later he came back and informed me that it had been checked out and needed the relay I had identified. The adviser stated the tech had checked it out, and went to lunch without moving the paperwork. He said that it would take 15-20 minutes to install the relay.My wife agreed to wait and went in, telling a woman at the service desk that she would be in the waiting area, and someone could let her know when the Civic was done. At 2:10 pm, my wife was finally told the work was done. But on the paperwork it said the car was done at 1:23 pm, so she sat for 45 minutes waiting for a car that was done. The checkout person stated that they thought my wife had different clothes on so they were looking for someone else. A simple announcement in the waiting area would have seemed logical.My issue is that I was billed for about one hour of work, yet I spent over three hours waiting. I guess I dont understand why there was no sense of urgency to get back to me on this service, or to finish the transaction once we were on site. There were four employees in the service office when I dropped off and picked up my car; I would think one of those could have followed up on my car and called me. I am just glad that I didnt sit in the waiting area for three hours waiting for my car. I feel that I wasted 2 hours of my time needlessly. One problem I could have understood; but the large number of issues on one service is hard to fathom, and indicates to me a lack of customer care from a number of employees.This service appointment was definitely not a pleasant experience. I would recommend using another Honda dealership, or find an independent mechanic that values your time and stresses customer service.

Stellar experience

From beginning to end, our experience was easily the best one we have ever experienced. We are recommending Rushmore Honda and Mel Swanson to all of our friends and family.

Great experience picking out a CRV

My husband and I were in the market for a new CRV and went to Rushmore Honda to get more information. We were quickly greeted by Nick Thurman, who was very informative and helpful when it came to helping us decide if we wanted to purchase or lease a CRV. He was very friendly, and made sure to get to know us a bit to make sure he was giving us a vehicle that would meet our expectations and needs as a growing family. He was very personable and never came across like a typical 'salesman' that can be found at other dealerships.After deciding to lease a 2016 CRV, we came back to the dealership and worked with Duke as well. Duke was very knowledgeable, friendly, and helpful. He helped us compare different vehicles, and gave us all the details on the differences between models. He was willing to crunch numbers and run different scenarios for us multiple times in order for us to get to a number we felt comfortable with going forward. He was very honest with us as well, which we really appreciated throughout this process as first time leasers. While everyone we came into contact with at Rushmore Honda were very friendly to us, Nick and Duke stood out exponentially to us, and made the experience stress free and easy. We are so grateful to them for their help, and are loving our new CRV.

Awesome and smooth experience

Mr. Meredith was awesome to work with, it was a really smooth and easy deal. I highly recommend Jake Meredith, he will get the deal done!

Very positive

I recently traded vehicles and Duke was very helpful in assisting me in the hunt for what I was looking for in a different set of wheels. After I had done my research on what I wanted it was great to let Kim take care of any of the paperwork details and go enjoy my toy. Thanks guys!

Great sales staff

Bob Purtell was a great help in explaining the new features of the 2016 models. It didn't take much persuasion for us to update to a 2016, since this is our fourth Honda, and all of them had served us well.

Wonderful

I can't say enough about my experience with Duke and the other people I dealt with at Honda. Having to deal with the stress and all after my husbands death in April and trying to decide what to do with the two Hondas I had it was quite a relief to have someone like Duke. He has been very patient with me and answered all my questions and never once indicated he was wishing I would go away. I always feel like I can stop by any time with a question.

Great car - great dealership

Rushmore Honda and Mel Swanson treated us like they really wanted our business. Mel always returned our phone calls and answered our questions, giving us what we thought a fair trade for our car. We really appreciated him coming in on his day off and helping the transaction go smoothly. The perks of a Honda cap and free car wash coupon were great, too! When we returned the car to complete the "add-ons" that we wanted, the shop manager was very cordial and was able to provide us with a loaner, even on short notice. Over all, everyone we encountered at the dealership was very friendly and helpful.

customer review

Duke, as always, was great to work with. Did not give Rushmore Honda a 5 because the friendliness we have always experienced with other employees was not there this time. Maybe its the new building, but whatever, the welcome overall feeling was missing. Duke was great, like I said, and our finance fellow did a good job too, but no one else even spoke to us. And walked by us numerous times. You guys need to work on that as it will cost you business. A big Thank you to Duke and finance man. Not impressed with the rest of them. But really like the Pilot.

Great

Jonathan Egger did a great job and worked with me to get me the car I wanted. I would recommend to a friend for sure

Purchasing a vehicle for my wife

Andrew Shaffer was quickly ready to assist me in the test drive of our 2011 Jeep Wrangler Rubicon. He displayed a professional demeanor while not applying a unrelenting pressure to buy the vehicle or any other for that matter. He honestly answered the questions I had about the vehicle, and prepared me for expectations and time lines in the purchasing processes. The entire event went smoothly and without hindrance. I would recommend Andrew Schaffer as a sales representative and the manager for used car sales as well, and if thier actions and professionalism represent the business aspect of Rushmore Honda, I will recommend them to anyone ready to have a non pressured, quick, professional car purchase.

Great Sales Crew

Having dealt with several car dealerships while looking at the replacement of Jean's 300C we were impressed with the non pressure approach that Jacob used. He showed us the Pilot make options and explained the differences with each. When we had pretty much narrowed it down to the Pilot Elite and were trying to decide if the blue Pilot was the vehicle for us and decided no. Jacob was willing to talk about the various option we might be able to pursue from new order to a possible vehicle trade with another dealer. When that did not work we ordered the new vehicle. Jacob kept us informed during the waiting time and was extremely helpful explain all the functions that were on the vehicle to make sure we were comfortable with all the bells and whistles so to speak. Working with Josh Quigley on the finances was a very pleasant experience. Josh was willing to look for the best financing package available for us and that was greatly appreciated. Our experience as a vehicle buyer was very positive at Rushmore Honda. We hope to enjoy the Pilot for several years. Thanks for the enjoyable experience in buying a new vehicle.Lyle and Jean Henriksen

I had an outstanding experience w/the Rushmore Honda team.

Unfortunately, car salesmen and dealerships have a reputation of being pressuring, deceptive, and out for themselves. We were fortunate to have worked w/Jonathan Egger from the Rushmore Honda team, who was the complete opposite. He was friendly, knowledgeable, took pride in the Honda brand and its products, and we could tell he had genuine concern for us, the customer. Our experience with the entire Honda team was outstanding - from the first time we walked into the dealership until the purchasing process was finalized. I recommend Rushmore Honda and Jonathan to anyone looking for a Honda and a friendly, genuine salesman.

Customers expect excellence

When you purchase a house, vehicle, or college loans you expect to be given the best product for least costs with world class customer service.What I received from Rushmore Honda was just that willingness and eagerness to satisfy our needs. This was from the sales, service and finance employees - world class.Our position as external customers is to leave your dealership feeling appreciated, respected and satisfied. That is what happen from the GM, Sales Personal, Finance and the Service Center internal customers, all departments were World Class, why because they have a passion for what they do and they truly care about their external customers.I would just like to say thank you to all for the leadership and wiliness to want to serve myself and families transportation needs, it was a great experience.Well done everyone, well done!!!Thanks,Greg Guerdet

Great experience with a friendly salesman!

Jacob Halverson is a knowledgeable salesman, with a friendly demeanor answering any question we had. He did not pressure us. He did provide follow-up calls and finally delivered the car to Spearfish.

5 star experience

We were treated great right from the start. They didn't pressure us into anything. We came in with an offer from an out of state dealer and they matched the offer. All around great experience and I would recommend this dealer and Jacob to any one looking for a Honda.

New car purchase

Jacob at Rushmore Honda did an excellent job explaining the features of the new vehicle and made the process easy and quick to purchase my new Honda CR-V.

Honest, professional, low-pressure sales

Honestly, a Honda and this dealership were not originally our first choice. We were interested in two Toyota models and only stopped here for comparisons purposes. Our salesman, Jacob, was very low-key, but allowed us to see the fit of the CR-V and Accord. He showed us the used models and told us all the advantages of the Honda line without being pushy. I appreciate that he didn't use dishonest tactics to steer us to a more expensive or new car. Another dealership called me about a Honda Accord in our price range and we found an Accord at Rushmore for comparison purposes. In the end, we bought from Rushmore and Jacob over two other Accord options because they provided us with exceptionally honest service, an extensive warranty, an amazing finance rate provided by Chad, and an Accord that was more affordable and in better condition than the competition. Overall, we were pleasantly surprised by the whole experience.

I coming to Rushmore Honda!

I have been to Rushmore Honda a few times and it gets better each time! I love how they know my name when I walk in!

Great people made the experience of car buying a lot of FUN!

Joyce did an excellent job , friendly and very knowledgable and when I buy again I will diffenatly look her up and the sales manager was very easy to work with . The service department did great job and made it a pleasurable experience ,it's a GREAT dealership !! Laurice

Always excellent customer service!

No matter what I bring my vehicle in for, the service department takes great care of me, and and everyone is so friendly, helpful, and respectful.

Thank you!

Thank you for all your help through this process. Was very quick and easy! We are very happy with our purchase and would be happy to recommend your dealership and Jonathan to others!

Salesman

Mel Swanson was very supportive and did not pressure us to buy. He kept us informed of any vehicle we may have been interested in and was always easy to talk to. Reason for lower ratings was body shop did not undercoat my new vehicle when all the paperwork indicated that it should have been done.

Great People, Great Car, Great Price

I am very pleased with my experience at Rushmore Honda. From the time I began searching for a car to the time I received it, I worked with friendly people. Mel worked hard on getting me a great car and making sure I was able to keep it in my price range. I have had my car for a few weeks now. I am very happy with my decision for the car and the dealership.

awesome service

we had a very good experience at Honda with Mel Swanson and Josh Quigley. When we first went into the store we really weren't sure if we were going to buy a car or not but they took such an interest in us that before we knew it we were seriously looking at a civic. At one point we didn't think it was going to work but they made it work for us! They took sooooo much time and effort to work the deal out and Mel took me out to the car and made sure he went through everything to show me how to use things in the car until I had no more questions! My husband and I were sooo pleased with the employees at Honda and I would definitely recommend it! Thank you very much!

Excellent Experience

I wasn't planning on walking out of the dealership with a new vehicle the day I bought my Honda. Mel was excellent and walked me through several vehicles we had conversed about over the phone for the previous couple of months. None of the ones I had looked at online worked for our family, but Mel didn't give up on finding us the perfect vehicle. We found the Honda Ridgeline and it was PERFECT! Met and exceeded all my expectations, I couldn't walk away without taking it home. The process for financing was very simple and took very little time. I spent more time finding the right car than I did actually purchasing it. Josh in the Finance Office was cheerful, explained everything to me, and showed me the number break-down for everything I asked about. I recommend going to Rushmore Honda anytime you are looking for a vehicle, whether new or used! Also, they had a play area for my youngest and even allowed my dog to stay in there with my kids out of the cold! Thanks Mel & Josh!

Good customer service.

The experience was a good one. I test drove two pickups and decided on one to purchase. The trade value was fair for my trade in vehicle. The price of the pickup I purchased was fair and the dealing was quick, not a lot of wasted time. I would recommend this dealer to my friends and already have. I will definitely come back for my next vehicle. The only thing I was disappointed in was the vehicle was not serviced (oil change) before it was sold.

new lease Honda

My wife and I where looking for another lease vehicle once our current lease ended. This is our first Honda and couldn't be more pleased. Kevin is a pleasure to work with and Terry and Josh were helpful as well. We are very pleased with our Honda and excited to drive it more often.(If my wife will let me!!)

Purchasing our 2016 Honda Pilot at Rushmore Honda

Jacob Halverson made our Honda Pilot purchase the Best Day Ever. Jacob was very knowledgeable with questions and concerns we had about the Pilot. His patience made us feel comfortable about future experiences with Rushmore Honda. We love our 2016 Honda Pilot.

Excellent Service and follow'up

Recently I purchased my fifth car from Rushmore Honda. I recently purchased my second vehicle from Kevin Grover. Kevin has excellent listening and communication skills,thus making the car buying experience enjoyable.Terry Hillman, the Sales Manager was very accommodating and also gave me additional options so I could make a good decision. Josh , the Business Manager handled my paperwork in an efficient manner as well.Jason Restock, the Service Manager also made sure the car was in good condition prior to leaving the store. I would recommend them to anyone looking for a new or used vehicle.

Let me choose what was best for me!

I had two vehicles in mind. Jake was great about showing me both. I left feeling confident in my purchase. I didn't feel pressure about getting into something I didn't want. I also felt like I got the absolute best financing and love that my monthly payments were lower than I expected! Both the Jake and the Finance guy stayed late to make sure I got into the car that night!

Stress free car buying

I would like to thank Joyce Peterson and the staff at Rushmore Honda for an enjoyable car buying experience. All were very professional and knowledgeable. This mafe the process easy and stress free. Heather and I will definitely return for a purchase in the future and would refer to family and friends. Thanks again for a great experience!

Best buying experience

This was the best experience I have ever had from a traditional dealership. Everyone I dealt with was friendly and helpful. Sean, Duke, Kim and Josh all helped with my transaction. The few things noted with the vehicle were fixed immediately. Very pleased.

New car purchase

Kevin Grover has once again done a super job in selling us a new Honda CR-V. No hassles, just the usual common courtesy that we receive every time we go to Rushmore Honda. We've had a lot of Honda's and have loved them all, Kevin Grover is our man. Terry and Jason are a super part of the team. Keep up the good work!!

Good experience.

I suppose I'm like most in that I do not particularly enjoy shopping at car dealerships. I get a queasy feeling like I'm a carcass being circled by buzzards as I look around. So I happened across a vehicle I liked online and gritted my teeth as I sent in the info request form. I got paired up with Joyce and Chad. They really worked with my crazy schedule and were friendly at the same time. They took care of what I wanted, needed and was interested in and did not run me around with a lot of extra nonsense. I was in and out and happy. It's a place I feel like I could stop in ask a quick 5 minute question and leave without being trapped for 30. Easy and friendly to work with. They help you by listening. I would go back.

We wanted a 2016 Pilot to pull a camper

We were going on a 10 day camping trip of 2000 miles a few days after purchasing the Pilot. Terry, Mel, the service dept & the lady that does the paperwork for car titles were great in getting the Pilot ready to pull our camper. A trailer package had to be added as the 2016 Pilots nor longer came equipped with trailer packages. We had enough time to put 600 miles on the Pilot before hooking it up to our trailer. Thank you very much.

Great Experience

This was by far the easiest and most rewarding car buying experience we have ever had. From the great salesman, to finance and beyond, everyone at the dealership treated us like we were their only customers. They also gave us a great deal on our Pilot trade-in. Beautiful new store as well.

No pressure visit!

We came to Honda to look for a used small vehicle and we were not pressured or pointed toward something we didn't want. We decided to look at a new Fit as they had been recommended by a friend that has two. Again we were not pressured and got to thoroughly look one over and drive it. It was fully explained and we are impressed. Again no pressure, I made an offer and a deal was struck. Very happy with the deal and your assistance. Thank you.

Honest people review

Very Happy with the people and their information about our trade in and purchase of our First ever Honda purchase. They worked with us diligently and straight forward. Hats off to the salesman for all his help. He did fantastic!!

2016 Pilot

If you are considering a Three Row SUV do not buy anything until you take the new Pilot for a drive. I thought the previous Pilot I had was a great car. The new one is head and shoulders over the older Pilot and, in my opinion, head and shoulders above ANY of other Three Row SUV's in the marketWe have bought three vehicles from Rushmore Honda and Duke Finck. Have always had outstanding service. Duke makes buying a car what it should be - an enjoyable experience!Check out Rushmore Honda, Duke and the 2016 Pilot - you won't be disappointed!

Honda Odyssey

We have bought a few different vehicles from Jason Bonnette, most recently a Honda Odyssey which I love! He has always given us outstanding customer service! Thanks Jason!

Great Experience

Great experience at Rushmore Honda. Jake and his team made our car buying experience easy. Everybody was friendly and very helpful. You can tell that Rushmore Honda really value their customers.

2015 CRV EX AWD

This was my 4th new vehicle from Rushmore Honda . Honda keeps its resale value even after 10 years old and a lot of miles . Kevin was the salesman and takes care of repeat customers. Looking forward to going to the new facility for service.

Mr. Grover was very helpful and friendly.

We recently purchased the Honda CRV for our daughter. Kevin helped us with the purchase and we had a great experience. Easy Fast and Friendly. Thanks Kevin!

my wife's new CRV

Thanks for a good experience with Ezra and Kevin - we have been to several other auto businesses in the RC area and not all are good. There was no pressure to sell us something we didn't want, we were shown several examples of cars we were interested in, with the options we wanted. So far my wife is VERY happy with her CRV. We are traveling to Denver on Monday so we'll have a chance to really break it in and get a good feeling for the car. Love the gas mileage so far (28-29).

Purchased use Dodge pickup

This is my second experience with Rushmore Honda and specifically with Jake Meredith and had another great experience. I gave Jake my requirements for a used vehicle and he came through a couple of times before I decided on the vehicle I purchased. It is a good value and should fill all of my requirements. Jake and everyone at Rushmore Honda always do their best to accommodate my and my family's needs and look forward to working with them again in the not too distant future with another purchase.

We can't be unbiased

This is supposed to be a third person unbiased review and that is not possible. We have had three Hondas over the last fifteen years and always from Rushmore Honda. They have always treated us right, made us feel important and I believe gave us the best deal possible. Our last salesman was Jonathan Eggers. He was knowledgeable and a wonderful person to answer all of our questions. Terry Hillman and Chad Johnson were a great help with getting us a deal too. Jon was great with these technlogically challenged older people who needed extra help with all the computer stuff and even stayed late to help us after we had bought the car to understand bluetooth and remote start. Rushmore Honda and its people are the best.

Purchased our Honda CRV

We recently traded in our 2012 Honda CRV for a 2015 Honda CRV at Rushmore Honda. Our salesman, T. J. Crooks, was extremely knowledgable, pleasant and helpful. He made our buying experience fun. Through the whole process we also dealt with Terry Hillman and Chad Johnson, both of whom were very professional and answered all our questions. This is our third Honda automobile. We have always had very good service from Rushmore Honda and would recommend them very highly.

Great buying experience !

We just purchased a 2012 Honda CRV. Our car sales professional, Joyce, was the absolute best! She let us test drive several CRVs in different model years. This took a lot of time since we had never driven one before, and wanted to make sure we liked the vehicle we were getting. She stayed after hours, rode with us on our drives, answered our seemingly endless questions, and kept a smile on her face and a great attitude the whole time. She's the best! The other sales staff we met while we were there were friendly, courteous, and helpful. I would recommend this dealership, and especially Joyce, to anyone. It was a great buying experience, and they aren't afraid to go the extra mile. We love the CRV we purchased !

My Honda purchase

All the salesman were very nice and did their best to ensure our needs were met and the purchase went smoothly and exceeded in job. Highly recommend them and look forward to working with them again.

Purchased a Honda CRV

I was able to test drive the car at my convenience, everyone was nice and helpful. The overall process was quick and painless, and I never felt as if I had to buy the car or that the salesman was pushy whatsoever, which I appreciated.

Business Well Done! Thanks Mel!

We had been shopping around for an AWD vehicle and Rushmore Honda was the best place to do business. We highly recommend Mel Swanson in Sales as he was friendly, informative, professional, and always available to answer any question we had. We are return customers three times over now and will continue to return to Rushmore Honda for our growing fleet needs in the future. We purchased the new HR-V and have yet to test the AWD, but fall is just around the corner. We are certain if there are any problems at all, they will be addressed and fixed immediately as this dealership has our confidence and complete trust. Happy Shopping and Best Regards.

Friendly fast knowledgeable service

Kevin was a great resource for our Honda purchases. He was very knowledgeable, and was quick to food the answer for anything he did not know. The entire process, from test drive, through negotiation to closing was effortless and professionally handled. Every one of the five people in the process, Kevin Kim Terry Josh and Chad, made it clear that they we working with us, not against us.

Hot and Stranded

On vacation when our Honda Odessey overheated. Called service and spoke with John Scales. He fixed the problem and was sensitive to our plight. Honda is a great car company, due to employees like John Scales.

Friendly, fast and courteous

Everyone there was very helpful, friendly and knowledgable. Im glad my in laws referred me to rushmore honda. I will definitely go back if i need another vehicle.

Great buying experience

The customer service at Rushmore Honda was great. Jerry in sales was very personable and made sure we were happy with the purchase we made. Once we decided to buy the vehicle, the process only took a half hour to complete which is much more efficient than any other dealership I have worked with. Keep up the good work!

Great no hassle experience

Good variety and selection of new and used vehicles.Didn't feel pressured or manipulated by the salesman.Financing went fast and smooth, he suspected our creditwas locked and took steps to remedy immediately. Really feltlike they were on top of everything trying to make things go as smooth as possible.

I love my Honda!

This is the second Honda I have owned and purchased both from Rushmore Honda! I knew what I wanted right from the start and Jacob was great to work with! Thank You!!

Happy customers

This is the first Honda we have owned, Rushmore Honda really wants you to have a great vehicle. We will visit Rushmore Honda for Our next vehicle purchase, and I am recommending Rushmore Honda to any one that is looking for a vehicle.Scott Phillips

Pressure Free!

I just bought my second vehicle from this dealership and I will be keeping my business there as often as I can! The dealer I worked with (Jake) has been extremely friendly and helpful while I picked the right vehicle. The main concern of this dealership is to find the customer a car that they love and money is not a factor in this decision! He was not showing me the vehicles that would get them the most money; but the vehicles that he felt were right for me. He was very good at helping me find a vehicle that was practice for my uses.This review might be a touch redundant but I am EXTREMELY impressed with how everything went.I am a life long customer and I recommend this dealership to anyone searching for a pressure free car buying experience!

" A positive time at Rushmore Honda

I had a very positive experience and left the dealership very happy with my purchase. Kevin was great to work with as well as Josh. I felt a positive comfort working with both. I appreciate the great customer service and knowledge that I received from Kevin and Josh.

Great Product and a Great Company

I just bought my 4th Honda a couple of weeks ago, and again, it was an easy hassle free experience. Thank you Jacob Halverson for giving me the time to make a decision on what to purchase, but yet still keeping me informed on the benefits of each of your products.Thank you

A great experience.

We are very satisfied with our experience of purchasing another Honda. Kevin is a great salesman and truely cares about the customer. We love our Honda.

My sales experience at Rushmore Honda

A big thank you to Joyce Peterson, who provided exceptional customer service before, during and after the lease of my 2015 CRV. My only complaint is that the finance department failed to update their records to reflect the April 1st increase in state sales tax from 3% to 4%, resulting in an unanticipated increase of $131. The finance manager, Jason, did provide me with an additional oil change voucher as an apology.

Very pleased!

From the time we walked into the dealership until we left with the CRV, we received excellent service from all. The process was thorough with complete explanation of the vehicle and, then, readily available if we had any questions. Thanks!!

Purchase of an Infiniti G37 X

Jerry Peterson listened to my desire for a high end luxury sport automobile. Then delivered an amazing car.Jerry was helpful and knowledgeable. He made the experience of purchasing fun and enjoyable.The has met my expectations and beyond. We are completing a road trip from Rapid City to Chicago. Great car!Finally, I would highly recommenced Jerry Peterson to any of my friends.Bob

2015 Honda CRV

Jake and everyone we dealt with were very nice and pleasant. Also very knowledgeable concerning all aspects of the new CRV. Thankyou for making this a low-stress transaction.Gary and Roberta Krick

Awesome car buying experience!

I had been wanting to look for a newer vehicle for quite awhile but the thought of dealing with all of the steps and the hassle of looking overwhelmed me. I finally got the nerve to start looking and once I started working with Jake at Rushmore Honda, I didn't want to go anywhere else. He was so understanding of the anxiety I was having in taking this big step. He was so knowledgeable about the different vehicles and helped me walk thru the pros and cons of each one that I looked at. There was no pressure at all and I felt like I was talking to family instead of a salesman.When I decided to purchase a vehicle, the dealing and financing was also a hassle free experience.I would recommend Rushmore Honda to anyone that wants a pleasurable car shopping experience.

Fantastic Customer Service

The guy who helped me was Josh, and he was very helpful and patient to me. I asked him how can I leave a good feed back about him and he told me that I can leave a good comment on this website and here I am. Very rarely I write review on online, but when I do, I really mean it. I know nothing about cars besides how to drive them and how to change the windshield liquid. Although the price there is high for a poor student like me to afford, but I really appreciate his help , patience, friendly altitude and understanding. And also, as far as I can tell, people there really do know how to deal with my little Honda. I trust them with my Betty (my car's name).

Purchased new Pilot

Excellent to deal with. Kevin, Kelly, Terry did all they could to make it a very fun experience. Both Kevin and Kelly went over all the points of the car. And Terry gave me all the breaks he could. Rushmore Honda sales staff is a cut above the best. Josh in Finance was great to work with. And yes, I would highly reccomend Rushmore Honda. It's also fun to stop by and give Kim Swanson a hard time. As Always,Frank and Shirley Thomson

highly recommend it

My wife and I were in a sticky situation coming into the dealership and TJ along with the sales manager and finance team worked with us personally for four consecutive days to help us get into the car we wanted at a very affordable rate. They went above and beyond to help us. Tl;DR. Rushmore Honda have an excellent staff and are easy to work with.

Excellent Salesmanship!

I went to Rushmore Honda to get information on Car Finance Lease / Finance. After talking to Jonathan, I knew that I came to the right place. He was able to answer all my questions. He has excellent product knowledge and is very helpful professional in his approach.I would definitely recommend Rushmore Honda to my friends.

Awesome

This is our second time of dealing with Rushmore Honda and we have been very happy with the service, Jason Penticoff for working the financial end and making sure we understood the paperwork involved, Jake Meredith for working with us on the trade and setting up the personal options in our new car. Also to Terry Hillman for making sure we got the car we wanted.The whole staff at Rushmore Honda was very friendly and went out their way to help us in any way possible We could not be happier with the service or the new Pilot

My 2015 Honda Accord Purchase

The entire process, from first visit and test ride, to trading in not one, but two vehicles, was smooth as silk. I researched prices and trade values prior to arriving at the dealership, and was totally satisfied with both the purchase price of the new Accord and the amount offered as trade for two vehicles.The salesman, Kevin Grover, was highly professional, friendly and easy to deal with. The finance manager was cordial, efficient and gave me the fastest "sign the papers" time I have ever experienced in my 67 years.The car, by the way, is excellent. So my entire experience with the car, the salesman and the dealership was outstanding and highly recommended.

CRV PURCHASE

Mel S. Was very knowledgable, and informative with our basic questions, and helpful with the touring safety features and accessories. We are very happy with our purchase. Mel's salesmanship Is very professional.Thank you very much!!, Michael and Mary Venables

Purchase experience

Good, smooth experience with Rushmore Honda. The dealership was able and willing to bring in the type of car I wanted from a different dealership, which I appreciated. My salesperson, Jonathan E. , went above and beyond, to include coming in to the dealership on his day off to accommodate my schedule and complete the transaction. To ensure I didn't have to wait on Jonathan while he was finishing up with a different customer, Mark S. stepped in to get me started with paperwork. Everyone at the dealership is welcoming and pleasant to deal with.

Jason Bonnette: My Car Salesperson

Jason Bonnette is my car salesperson. Ever since I purchased my first vehicle from him one year ago, a Honda 2011 CRV, I became a loyal customer. So, when my sixteen year old daughter needed a car this January, I immediately contacted Jason. Before I arrived for our appointment, Jason was prepared with a selection of cars that met our criteria. The process was easy because he was knowledgeable about the car selections and able to answer any of our questions. The 2011 Ford Fusion we ended up purchasing for my daughter was a smart choice. Jason assured us of that, making the process nothing but pleasurable. I feel like his straightforward/no-nonsense approach is something most car shoppers value. In general, people lead buy lives, and they don't want to deal with evasiveness or uncertainty when they are in the market for a car. I will come back to Jason Bonnette for the next needed car because he is a true professional, and I trust him.

Buying experience

Joyce was extremely professional and indentified with me immediately. She Went over and above what I have experienced in the past when buying a vehicle. Enjoyed every aspect of my sales experience because of Joyce! She is amazing. . Finance manger, Chad was quick and experienced. Again another great person!Kim and Steve also made themselves known to me and the friendliest mangers I have met.Josh also needs a mention... Very professional and knowledgeable Thank you.Rapid City Honda is the best dealership I have dealt with. That includes three states where I have bought vehicles. THANK YOU,,,

Couldn't be better! Andy is the best!

We recently bought our 3rd vehicle from Andy and I couldn't be more pleased. Andy doesn't play all the back and forth games. I feel like he is a straight shooter and trust him with my business. This last car we got (2014 Civic) was so painless that I was literally in and out of the dealership in less than 10 minutes. Andy and Jason had everything ready and there were no surprises. Car buying really can be a pleasant experience and Andy has proven that to our family 3 times now. I can't say enough goof about him and the dealership!

New CRV

we just bought a new 2015 Honda CRV from Matt at Mount Rushmore honda. the service was great we're very impressed with our car and the help we received.Matt did a great job giving us exactly what we asked for. The new Honda CRV rides very smooth gets great mileage and we love it. Thanks Matt. We will definitely recommend you to our friends.

Excellence in Sales and Service! Highly Recommend

The entire Rushmore Honda team has always impressed us with their professionalism, knowledge, kindness, patience, and honesty. We absolutely shop around and have considered many vehicles. We have had a wonderful and fair buying experience working with Terry Hillman and Mel Swanson, buying a new 2015 Honda Odyssey Touring Elite. Because of their extensive knowledge and clear communication would not purchase anywhere else in the Black Hills area. Over the years Rushmore Honda has proved to be a trustworthy dealership and business of integrity that we highly recommend. Chad E. & Nichole S. Anderson

Trade in of car

I was very pleased with Rushmore Honda. I traded in my 2004 Honda Accord for a 2010 certified Honda. Jacob Meredith explained the options of 4-5 vehicles that were on the lot that met my first choice which was a black car. But after listening to the information I bought a certified 2010 Honda Accord that was silver. I was treated well with my trade in as I received more than fair value for the trade in. The financing and paperwork was done very quickly. The car I bought was very clean and runs perfectly. I have owned Hondas for most of my life. I run the cars a lot of miles . , , my trade in had 209,000 miles and the Honda before that had 290,000 before I traded it. The car I bought I am sure will run a long time. I have bought 2 used cars at Rushmore Honda and have had no mechanical problems with them. Thank you Rushmore Honda for your service.

Great!

Total experience was great and I got very nice vehicle within my budget. And Stone Martinson and Kelly DeYong are friendly and answered all the questions with patience. Thanks!

Good experience!

My experience buying with Rushmore Honda was very enjoyable and I would definitely recommend friends/family to them. Jake was very friendly and found us exactly what we were looking for right away. We love the car that we purchased (so far!) and will definitely go back when it is time for a new one! Chad in financing was also very friendly and helped us with our financing options as quickly as he was able. Thank you to everyone at Rushmore Honda!

Pleasant and professional experience.

I've put off buying a new vehicle for years because of past negative experiences with dealers. Finally, I was determined to buy a van and contacted Rushmore Honda via email. Mel responded with answers and information but wasn't aggressive about the whole process, which would have sent me to another dealer immediately. The deal went smoothly, I felt as though I was treated with polite respect, and I can live with the price I was quoted after a fairly short period of negotiation. The future will tell as to the service part of the equation, but if it's as good as the buying experience I should be very happy.

Very good help & friendly people.

Our salesman was so helpful with finding us a car we both liked as the one we had seen was being sold to someone else. The man whom helped with getting the price where we could do it was also very helpful.

My first SUV just had to be a Honda!

When I lived in Tucson, AZ, I had my first Honda (Civic). I absolutely loved it but wasn't able to bring it with me to SD at the time. I needed a car here but didn't live where there was a Honda dealer. A couple years ago when my husband and I were in a black ice accident, our truck was totalled. We were now left without a safe vehicle for winter weather.We decided a SUV would be the next vehicle we would like to purchase. I got to choose the vehicle and for me there was no question that I wanted a CR-V. We made an appointment in Rapid with Andy Hamilton. He was the most considerate, courteous, and helpful sales consultant I"ve ever had the privilege to work with. There was no pressure (important to me)- the vehicle certainly sold itself! It wasn't easy for them to locate the exact vehicle I wanted, but they did it! Jason Penticoff was very efficient and friendly. I would highly recommend Rushmore Honda to anyone and in particular the men who helped us! We know we will get great service from them in the years to come.

My experience with Rushmore Honda

We asked our salesman Andy Hamilton to locate a brown CRV with navigation which they did not have in stock and said we would accept no other colors. Rushmore Honda searched hard and long and had an exchange deal fall through but they kept searching and found what we wanted. The business end was as hassle free as buying a car can be and Andy and the business manager Jason Penticoff were friendly and low pressure. We asked for a change to the financing which Jason agreed to and processed quickly. We live 180 miles from Rushmore Honda so when Andy called and said they had a shortage of techicians and the dealer add on items to our new CRV might not be completed by the agreed upon Saturday pickup that posed a problem. He asked if we could pick it up Monday. I said I would have to take a vacation day and he called back and said that he and Rushmore Honda believed vacation days were valuable and they had found a way to get the work done by Saturday and if it did not get done, Andy would drive the vehicle to us on Monday. That is awesome customer service. I plan to go back to Andy Hamilton and Rushmore Honda in a year and buy a new Ridgeline because of the awesome customer service and fair dealing.

A" thousand miles" from home, yet we felt safe "at home"!

Kevin McKinstry took great care of us! We were headed to Yellowstone when our battery started failing when we stopped at Wall Drug. Called Rushmore Honda because of the positive reviews online about this "Kevin"guy in Service Dept. He worked with John (our Honda service mgr. back in In. ) and we were on the road within an hour with a new battery, replaced under warranty. Had a great vacation as a result of Kevin and Ben Moore who jumped in to do the load test as we were pulling up to the door (almost before we could get out of the car!). A thousand miles from home, yet we felt "at home", safe at Rushmore Honda. Thanks, guys! LeRoy and Jane Clemons North Judson, Indiana ( 2006 Accord LXi )

My New CR-V

I have purchased 3-4 cars from Rushmore Honda. This is my first CR-V and I could not be happier with this Honda product. The sales representatives (Kevin Grover and Andy Hamilton) patiently answered all my questions and provided excellent guidance with my purchase. Rushmore Honda will definitely continue to be my go-to dealership.

Accord to CRV Trade-In

I have been coming to this dealership for over three years, ever since the purchase/lease of my Honda Accord. I had a Honda when I was in college and intend to always be a Honda Owner from now on. I leased an Accord from Kevin three years ago and my experience at that time was awesome. The ease of every part of the process, from looking at and driving the vehicles, to weighing the different options and the entire decision making process, all the way to the purchase..... I came in this year to trade my Accord in for a CRV because I wanted the all-wheel drive.Kevin and his associates made the most recent experience just as wonderful...again. They were helpful and courteous and answered all my questions and walked me through the process just as before. The paperwork was ready and the car was ready and there were no hiccups in the entire process. I also appreciate that when I first came in I wasn't quite ready to trade my car in and had to wait a few months and they did not pressure me at that time but were available whenever I had questions or concerns.I will never go anywhere else!!! Thanks Kevin, Jason and Terry!!!

A pleasant experience

It was a very refreshing experience working with Mel Swanson on the purchase of my Toyota Sienna. He made the complete sale much easier than I have experienced at other dealerships. There was no 'high pressure' sales tactics " What's it gonna TAKE to make the deal TODAY!!" I kept waiting for that line or something like it, but nothing. They were very eager to please me and help me by letting me take the van for a few hours to make sure that it was the right fit for me.

Wonderful Vehicle Buying Exerience

I am so pleased that it was Kevin that first responded to my web search about the Honda Ridgeline. I was wanting to purchase a 4 wheel drive vehicle and the Ridgeline was very appealing to me. Kevin invited me in to test drive one that was on the lot. When I first went in, he was very pleasant. He told me about the features of he Ridgeline, but most important to me, he asked me questions and truly listened to what I was wanting from my new vehicle. The one I first drove was wonderful and I was pretty much sold on it, except I really wasn't wanting black. He notified me later when they received a white unit. I was able to get in to look at he white one, but did not really want to start dealing on it that day, as I had time constraints. Kevin understood and didn't try to pressure me for the sale that day. When I went back in 2 weeks later, it continued to be a very positive experience. Kevin and I looked at some pre-owned Ridgelines they had as well, but I really preferred a new vehicle. It was at that time that Jason became involved and really worked to find me the best financing deal for my needs. I drove away with my new Ridgeline that same day and am absolutely loving it. What a great team! I am looking forward to returning to have my service needs taken care of at Rushmore Honda.

I love my Honda!

Buying a new car ought to be fun! It was! I'm happy! I appreciate your wealth of knowledge, teaching abilities, friendliness, and great attitudes! Thanks guys!

Happy Honda Civic Hybrid Buyer

My last car was a 2004 Honda Civic. Never had a speck of trouble with it! So I had a high level of confidence coming in to shop for a new one. We met Mel Swanson. He showed us the Hybrid, encouraged us to drive it, answered all of our questions. He did not push us at all - he could have because it was the only Hybrid on the lot. Everyone we dealt with was friendly, did their job, etc. We have no complaints. But Mel Swanson is the best! He is very personable, relaxed, patient - definitely willing to go the extra mile - like helping me program in my old phone AND my new phone. I am very satisfied - and thrilled to have such a fine car!

Choosing a new vehicle

Met with Mel and had already decided on the CRV. He let us take it on a short drive and he explained what all the various controls on the dashboard were. Discussed what colors we would prefer and he checked his computer and stated he would be gettinga mountain mist blue in the following week and would give us a call at that time.Mel called in a couple of days and we set up an appointment for Thursday, May 22nd on that date we drove our new CRV home.I appreciated not having any high-pressure sales talk. We felt we received a fair price for our Toyota Camry and all and all we had agood experience.

Honda Accord

Excellent dealership!! Completely satisfied with entire experience! Thanks again! A special thanks to TJ and Kim for ensuring our complete satisfaction!!! One of our best buying / trading experiences!!! THANK YOU RUSHMORE HONDA!!!

Great sales,Service and experience with Rushmore Honda...

Trading in my 2012 Honda CRV, for a 2014 CRV. We had exceptional dealings with sales , including Karl the car salesman and the Manager of sales also. We came to and agreement on the price in a timely manner. Rushmore Honda Gave us a loaner when ever possible and Josh squeezed us in for service or repairs when possible, which Being from out of town this was a big help for us in more ways than one. We Talked with the dealership Manager several time and felt there was a very good repore with him too.I wish all dealerships had this kind of relationships with there customer's.In conclusion we have dealt with Rushmore Honda on the last 3 cars and will continue to do so, in which should say something in it's self.IBK/Renee'

Purchased a new car, Honda Civic

We were originally interested in a used Honda for my commute to work and had narrowed our choices down to a few used Honda's. We were working with Andy as we had dealt with him on an earlier purchase our daughter had made. Andy suggested that a new Civic might be worth our while to look at as they had some good deals right now. We looked at a few, drove one and were impressed - so we selected a model and color and asked for a price.To our surprise it was a good deal and we agreed to purchase the new Civic, Andy & the crew were knowledgeable of their product, were patient during our review process - showed us many different models, did not pressure a decision, they were easy to deal with and closed the deal in a straight forward manner, staying late to finish the paperwork. We got a great car at a good price, followup support and a great service department.

Even better than I expected

Our experience with Mel Swanson and the Honda dealership was just so easy!!! We had been to some of the other dealerships when we were first planning to buy a car and were always met with the hard sale: "You better buy today, the prices may go up tomorrow!"; "You'll want to look at this other (more expensive and with things we didn't want) model and then you'll see what you need."; and so on and so forth. Then the INCESSANT calls: "Have you made up your mind?"; "What can we do to put you in one of our cars today?" ad nauseum. Mel ASKED us what we were looking for in an SUV and then took us to one that wasn't the most expensive and gave us answers, not sales pitches. He only called once and then when I told him that we were waiting for a property to get sold, he backed off immediately, told us that he would be there for us when we NEEDED him. How refreshing! It certainly made us want to deal with him and waited for a day we knew he would be there. Then, we told him what we wanted to pay and he said he would see what he could do and he DID it; as simple as that. No other haggling. The very nice (and I'm sorry that I don't remember his name) young man from the finance department came and took us into his office and the deal was finished. I want to buy a truck as a surprise for my husband and I know I don't even need to go to any other dealership or salesman. Thank you for the opportunity to be able to tell about our very satisfactory, or really, actually wonderful experience we had buying our new car.

Great Experience

I had a Honda Civic and the Lease wasn't up until Sept. I live in Minnesota right now and I received a letter from the dealership in MN that they were looking for good used vehicle's . I am in the process of moving out to Rapid City in a few months. I happened to go out to Rapid City for a week to visit my son. I decided to go to Rushmore Honda and see what they had and what kind of deal I could make. I talked to Jacob Meredith and he showed me the new Honda CR-V, and drove it for a test ride. Rushmore Honda gave me such a great deal and took the time to show me everything about the vehicle. It was great service and the people their are friendly and easy to deal with. They did such a great deal with me, my husband is going to purchase a new CR-V. I would recommend this dealership to anyone out there looking for a vehicle. Cindy Strom

Friendly service

We considered a few different brands and dealerships in town but felt Honda was the best choice. Honda has such a good reputation and resale value. After visiting the lot (after hours) we also checked models online, which led to being contacted by Karl. He's so friendly and professional, never pressured us. Within 24 hours of our search we drove off the lot in our beautiful new Accord. Great experience at Rushmore Honda!

Enjoyable experience

I went with a very specific car in mind; I was so glad to be shown directly to the car, there was no attempt to hassle me by showing me other cars. The process of test driving and just overall viewing the car was very simple. Karl was super friendly and I never felt like I was being pushed. Karl answered all my questions and showed me everything the car had to offer. His no push and no hassle approach made this a very enjoyable experience. I have owned the same car for many many years and was very nervous to purchase a new vehicle. I was allowed to move forward at my pace and felt welcomed in the office environment. When it came down to decisions I was shown both lease and finance options and all details were explained to me in a manner I could fully understand. Jason the finance guy was very easy to work with when signing the contract and it was quick and painless. The sales manager was also very friendly and continued to meet our needs. The car was taken for a quick detail and I was very satisfied with the cleaning job it received. When I went to pick the car up Karl came out and went over everything inside the manual and help me set up the Bluetooth connection on my phone, set the radio stations and explained all the lights and mechanical indicators on the dash. I also got to inspect every inch of the car to ensure it had no damage. I also received a follow up call three days later to see if I had questions or needed anything. They also recommended a place to have my windows tinted and I was very pleased with the customer service at the tinting shop. I will recommend this dealership and Karl to anyone I know on the market for a new vehicle and I will definitely use their service center for my new cars needs.

Best used car buying experience ever

This was by far the best used car buying experience I've had. Karl Feiler met me on the lot, I told him what I was looking for and he took me right to it. He gave me the price they wanted right up front. We did the test drive. The car was in excellent condition despite the high mileage.It was clean and had been recently serviced including an oil change recorded on their service dept. wind shield sticker. After the test drive I was given a quote including various financing options and a generous discount because of my veteran status. I told them I would have to wait and think about it. There was no pressure to make a quick decision. After checking the NADA price guides I determined that their offer was more than fair. I returned the next day with my wife and son, met with Karl and we began the paperwork. My family was offered refreshments while we waited. Chad Johnson, the finance mgr., was quick to find us low interest financing. Every one involved at the dealership was friendly, competent, and fair.

Great honest service

Unfortunately, I forgot the young service writer/manager at the Honda Express service. He was able to fit us in on very short notice for an oil change and tire rotation on May 13 late in the afternoon. His customer skills are excellent! He was friendly, reassuring, precise with type of work and cost. He is an asset to Rushmore Honda.

Thank you, J Skala.

Every time I've gone to get an oil change at Rushmore Honda, I've been impressed by J Skala. He seems to be an intelligent and energetic man who works diligently with integrity, professionalism and an attitude of friendly and helpful service. I always feel that my car is in good hands under his capable management. Thank you, J, and all at Rushmore Honda.Margaret Mary Page

Trading up!

This is the second vehicle we have purchased from Jake. He has had our best interest in mind each time. this time we were able to purchase a car that was 2 years newer than our previous model. He offered a deal to us that made our purchase a simple decision. When we picked up our van he took a great deal of time to show us the improvements on our new vehicle. I would recommend him to friends and family in the future.

valie and stephen blair

What an awesome buying experience totally enjoyed the service and friendly ness of everyone there I will totally recommend Rushmore Honda to all my friends

Buying a Car

We were pre-approved for a loan thru Capital One. So, we came in and met with Jake, and he took us out to look at cars. I already had a list as I visited the website before coming in. My top one was the Ford Fusion and I liked it and my husband test drove it. Jake was very helpful with telling us what the car did and had as of features. We went in and Jake got the paperwork going and left. We were then turned over to Chad. We didnt have money for a down payment and Chad was able to get us a deal with 500 down on the 1st and thru Wells Fargo. Which is wonderful because we are rebuilding our credit, and Chad said that we can now established credit with them. He explained everything in great detail and was very friendly. He got approval quickly and talked to us about the deal as well as his life. Wishing him a great wedding and life. I would recommend Rushmore Honda to anyone looking for a great car,good service, and excellent fianacing. Thank you very much. I LOVE MY CAR!!

Stayed late for us

The entire staff was great and stayed late to help us finish the purchase of this car. No one likes to stay late but they were absolutely wonderful about it. We've had cars serviced here as well with equally great service.

Fast and easy

My buying experience was fast and easy. Mel did a great job and there was no pressure. The only bad part is that we bought the car for me, but now my wife won't let me drive it.

Great Customer Service!

We recently purchased a 2014 Honda Accord. We absolutely love our new vehicle! Everyone at the dealership treated us well. Will really seemed to believe in the product he was selling us. He was very professional and personable. Jason helped us with financing and found the best rate available to us. We will definitely recommend Rushmore Honda to everyone we know. Thank you for all your help!

overall car buying experience

The entire process at Rushmore Honda was a true pleaseure, very low pressure high information approach, i dealt with at least 4 different people there in 3 different areas and was very happy with each. i beleive they have a very good product at a very good price and deliver both in a very friendly manner. I am confident i got as good a deal here in RC as i would have in Sioux Falls, Cheyenne, or even as far as Denver. Overall if you are looking for a Honda, i would highly recommend Rushmore Honda.

Jake was tremendous to work with. He was willing to work...

Jake was tremendous to work with. He was willing to work with us on price. This was the second vehicle we have purchased from Jake due to his great personality and knowledge of car sales. He informed of us of all of our possibilities and even talked about leasing. I would not hesitate to recommend Jake to any of my friends and family.

We couldn't have asked for a better deal on the car...

We couldn't have asked for a better deal on the car we bought. Kevin Grover and Terry Hillman were great to us. Thank you.

I've been coming to Rushmore Honda since my first...

I've been coming to Rushmore Honda since my first Honda purchase - a used 1997 Accord. I've had my vehicles serviced and maintained here since. Thru the years I've known a few of your employees, and can't ever remember a time that I wasn't treated courteously and efficiently. That's why I keep coming back. My most memorable was a shop foreman. I had brought my car in for maintenance work that required it be there overnight. He provided a car and I had mentioned that I didn't know how I was going to get it cleaned because I needed it the next evening for a work-related outing. I had spent time with grandkids the previous week and it was a mess. When I went to pick it up the next day, he had me in tears I was so grateful. He had detailed the car inside and out, and it was spotless!So, yes, I came to Rushmore Honda when I needed a new vehicle. I'm always nervous about sales people when I'm looking. I don't like to feel pressured, that I have to buy it now. And I was looking into the window of a new CRV in the sales room when I noticed a smiling face in the opposite window. He came around and introduced himself - Andy Hamilton. Asked me what I thought of it. I asked him questions about new features and options. He patiently explained the differences between models, which made it easy for me to determine my choice. He pointed out the features both inside and outside. Asked me my color choice, and had me in the driver's seat and on the road for the test drive. Again, he patiently pointed out the features. I have a 2001 Accord; there are a lot of handy new features on this model that Andy pointed out and explained how to operate. He walked me thru programming the phone as I added my family for quick calls. We went thru the i-MID settings for lights, radio, etc, and then the cruise, the VSA, the EBD, the econo button (how and why to turn off the last two) - everything in the computer and all the controls on the dash. He pretty much had me sold. That's when I met Terry Hillman, who gave me permission to take it home for the evening. However, I was unable to contact my insurance agent for coverage. Andy made sure the vehicle was detailed prior to my possession - twice - the day I signed the papers and the day I picked it up after having it armor coated. And Andy had made certain that the appt scheduled for the armor coating the day of purchase was honored by personally locating a vehicle for me to use when none were available and I would have had to reschedule. He assured me I could stop in any time if I had questions. And Jason Penticoff was also easy to work with. He explained the options for purchasing including the armor coating and extended warranty, maintenance agreement, and remote starter; answered my questions and then gave me time to review the options and make my choices. Both Andy and Jason were courteous and pleasant even when it was way passed time for their day to be done. Andy Hamilton - courteous and calm, pleasant, never rushed, never pressured, gave plenty of time for questions, and responses were knowledgeable and complete, accommodating, and after the sale said he was available in the future if I had questions. And for all those reasons he sold the vehicle. Thanks, Andy. And thanks Rushmore Honda, you have a wonderful family of employees.

I had been car "shopping" most of the day and...

I had been car "shopping" most of the day and when I walked into RH, I felt a little deflated. The whole staff was awesome to work with, the were all very informative and helpful. They didn't make me feel like I was their next commision. They made me feel like they truly cared about what I was getting and how it would effect me and my family. There were some issues with the vehicle during and shortly after the purchase that they took care of them without hesitation. The sales team is great. The service team is okay.Thanks for fitting me to my new car guys the whole family loves it!!!!!

I really appreciated the fact that there was no high...

I really appreciated the fact that there was no high pressure. Everything was very pleasant and we felt like we got a good deal. Thanks

I knew what I wanted to buy, so that made it easy. Those...

I knew what I wanted to buy, so that made it easy. Those in the dealership, then made the purchase easy, by explaining everything I needed to find out, then making the price what I felt to be very fair. They even stayed after their quiting time to finish this deal.

Jake Meredith was great to work with as well as Chad...

Jake Meredith was great to work with as well as Chad Johnson. Jake listened to what I wanted, what I needed and which things were most important to me. He didn't try to force me into something I didn't want, but was very helpful in getting what I needed and wanted. Both Jake and Chad were efficient, yet took the time necessary to make me happy. I love my Honda and working with the guys at Rushmore was great.

My wife and I walked in and we had an awkward moment...

My wife and I walked in and we had an awkward moment where no one helped us for a couple of minutes. Several people walked past us and didn't say a word to us about whether or not we had been helped. We thought we had walked into the wrong building because of the lack of approach. Now no normally its annoying how pushy some sales departments are but thought I would let you know our experience didn't make us feel welcomed. I liked the fact that you gave us a warm dry place to look at the car. Fair price and didn't push any financing options on us like other dealerships have done in the past. Maybe be back in a few years for a car for my wife.

My wife and I went into Rushmore Honda looking for a new...

My wife and I went into Rushmore Honda looking for a new car to upgrade the one we have been driving for the last 12 years. Tony greeted us with a smile and was anxious to help us find a car that would meet our needs. He was very good to answer the questions we had, encouraged us to take a couple cars for a test drive. After we decided on a vehicle he sat down with us and went through financing to make sure is fit our needs. He went over all the books on the car with us. Tony has called after we picked the car up just to make sure if we had any questions he would be able to help us. Our business at Rushmore Honda was a very pleasant one.

Eric was very professional and knowledgeable. He was not...

Eric was very professional and knowledgeable. He was not pushy and very helpful to make sure I had the right car for me. He really took the time with me and made me feel very comfortable.

Jason Bonnette was awesome right from the start of my...

Jason Bonnette was awesome right from the start of my first experience with Rushmore Honda. He was very professional and did not treat my wife and myself at any time in a negative way during our visit. We enjoyed the experience in that we were not told what we like and do not like in a vehicle. In the past, we had sales people tell us that "You will like this feature" and in reality we do not. Jason listen to what we were looking for in a vehicle the first time and he was able to located one as close to the description as possible. Honda really needs to havet Satellite Radios in their vehicles and built in garage door openers in their vehicles.

Karl and my husband had most of the details worked out...

Karl and my husband had most of the details worked out over the phone before we even arrived. However once we did get to the dealership things went very smooth. Karl was very informative and friendly. We enjoyed our experience at Rushmore Honda.

I occasionally stopped in looking at vehicles and met...

I occasionally stopped in looking at vehicles and met Duke. He recognized my last name, and said he knew my brother, who has also purchased honda vehicles from him. What I really appreciate about Duke is his no pressure sales approach. He would text me possible vehicles and I could decide if I wanted to take a look at them or not. He also allowed me to test drive the vehicles without going with me every time. Other dealerships don't do always do that and I liked being trusted to do that. When I finally decided to purchase a honda I felt like I was given a very fair deal and I will highly recommend Rushmore Honda to others. Keep up the good work.Jackie

We received great service from Kevin G. and Jason P.....

We received great service from Kevin G. and Jason P.. Kevin was very helpful and friendly.We feel we got a great deal. We have been telling our family and friends about our experienceand of course showing off the Honda Ridgeline.Thank You!!!Lorenzo and Jolene Black Lance

When arriving at Rushmore Honda, i was greeted with...

When arriving at Rushmore Honda, i was greeted with honesty and professionalism. Kevin did what he needed to do to get me in an affordable vehicle that i was satisfied with. This is my first time purchasing a Honda, and i am really enjoyed the overall experience. Glad to know there are some good, honest car salesmen there that helped me drive away in a new vehicle. Thanks Rushmore Honda for the help! Its much appreciated!

I have been looking for a used minivan with low miles and...

I have been looking for a used minivan with low miles and within a certain price range for about 6 months. Erik had been extremely patient with me during this search. He has brought vehicles to my work so that I could see them and test drive them. Rushmore Honda was the only dealership I had gone through throughout this entire experience and will continue to do business there.

Kevin and the rest of the sales staff at Rushmore Honda...