We visited a couple different dealerships before purchasing a certified car from Rudy Luther Toyota. The selection was great and they made everything simple and easy. Rich was our sales consultant and he was down to earth and fun to work with. We will definitely be back.
Easy to buy a car!
We had a particular make and model in mind, with specific features. Finding it was the hard part. The folks at Luther made buying it the easy part. Pricing was fair, trade in value was fair, financing was fast and easy. Very happy with the experience.
Had two recall items to get serviced. Was helped by Duane Beyer who did an excellent job working with us. Repairs were made quickly and efficiently and the car was washed before it was returned to us. Thanks.
Misha Supica put the Courtesy in Courtesy Shuttle!
Misha is so polite and courteous, friendly and Fabulous! Super driver with super service!I'll always request him.Kevin was great as well.Thank youJanine
Every time I have brought my car in for service they have found some way to jack up the price. I walk in thinking I am spending $60-70 and today it became that plus $426. It's good if they tell you something needs attention, but this is the 4th time.... really every time I have come for an oil change and end up being told something needs expensive service. They are not looking out for their customers, but rather fattening their pocket books. They say the first time something happens its is a "happening," the second time it is the beginning of a pattern, and the 3rd time it is a silent contract.
Excellent service, transparency
This was my 2nd time at the dealership. First time I bought new, this time I bought used (a demo car, only a year old, virtually new). I came back as it was such a pleasant experience the first time, and it was again a good experience. Friendly, non-pressuring sales staff, who are genuinely interested in helping the customer find the best "fit" for their family's needs and budget. I didn't once feel pressured to buy something I didn't need or couldn't afford. I ended up going with a used car rather than new and the salesman, Scott Smith, was very helpful and appropriate. I would have been completely turned off by a high pressure sales job and there was never any iota of that. The finance guys were clear in their explanations and the whole process was smooth.
Nettie was an excellent dealer.
Nettie was very helpful. She found just the right car for me and was patient in showing me how to drive it and what all the various buttons were for. I highly recommend her to anyone who wants to buy a used or new Toyota.
Great service, very friendly
Rich was a great salesman. Easy to work with and accommodating. If we were to look for a new or used car we would consider Toyota first,
Great transaction. Great people.
Tony Zemke and Chris Swanson were great. Both are very professional, helpful, and accommodating. I would recommend people I know buying a car from Rudy Luther Toyota.
Boris Sonkin, Toyota dealer, is excellent. His level of commitment to customer is unmatched. I've developed a good working relationship with Boris over the last 8 years and he's consistent in his level of commitment to customer. Boris will go the extra length to ensure that you get the bang for your buck. He listens and works to understand the solution that you are seeking. And when he hears that you're content, he always strives to find you the extra bonus to complete your shopping experience.
Great Buying Experience
We were treated like family by Todd, John and Dan. We arrived at the dealership with a clear understanding of what we were hoping to find and we are extremely happy with the car we found. The team stayed late to complete our purchase and get us on our way.
I knew I wanted a Rav4, Decided to buy one on my Birthdate, 5/13/, I wanted to go to a dealer in Brooklyn Park, close to home, but needed to print my pay stubs, I worked in Golden Valley which is close to the Dealer, it ended up well, Mike was the 1st person when my son and I walked in, he was great, and said happy birthday, when he looked at my Driver's License. Good Customer Service!!
Incredibly enjoyable experience
I searched for several months for the exact vehicle that I wanted, a pre-owned low mileage Toyota Rav4 with a manual transmission. Not only did I find it on Rudy Luther's website, but was given a call back within minutes of expressing my interest and was able to test drive, receive financing and drive away with it the next morning. This was my first time buying from a dealership and the Tony Zemke and the rest of the staff there made the entire experience smooth, painless and fun. Even the short waiting periods were enjoyable with a comfortable lobby and great coffee and snacks! We will be returning to this dealership for any future vehicle needs. Highly recommended!
I had looked at several local Toyota dealership's websites, searching for previously-owned cars. I liked the selection at Rudy Luther Toyota and went there ready to make a purchase. Scott listened carefully to what I was looking for, kept my budget in mind, and explained all my options. He went out of his way to make me feel like a valuable customer and to ensure that I would leave a happy customer as well. Katie in finance was also phenomenal, explaining all my options clearly and making sure I received the best financing possible. The entire experience went better than I could have imagined and I'm very pleased with my purchase. I feel comfortable taking my car there for servicing in the future. I'm very happy to recommend this dealership!
Wonderful sales person makes excellent experience
We bought a new Camry Hybrid with sales person Jay Bernards back in 2012 because the dealership is with Costco Auto program. Jay provided wonderful service for us. We recently went back to get a used Prius for our daughter and we asked for Jay. Even thorough they are no longer in Costco Auto program, we still decide to work with Jay. He is very knowledgeable and has made great suggestions for our needs. He makes this dealership a standout for us. We will go back to him for another car again.
Excellent Customer service.
Had a great experience of buying car. Appreciate the service rendered by the employees in sales and finance of the Dealer.Thanks and continue the good work
Best service ever!
I went to Rudy Luther Toyota to purchase my 2012 Toyota Corolla that I leased brand new at Hollywood Honda when I was living in Los Angeles. I met with Katie Burgess and she made me feel so at ease and confident in what I was doing. She gave the best service in every way possible!
Customer service was an issue
Our overall experience at this dealership was not as positive as we would have liked it to be. Our salesperson was friendly, but didn't seem to be very sure on his facts and knowledge concerning the vehicle we were looking at. Time was also an issue. We realized going into this situation that vehicle shopping/purchasing isn't quick and simple, but the time spent waiting for each step was ridiculous. The final step-paperwork finalizing things, etc was disappointing too. The lady who handled our paperwork was unfriendly, made little eye contact and just rushed us through the process. When we asked questions trying to understand and clarify things she responded rudely and was short with us. It made us feel very uncomfortable. Most likely will not return to this dealership due to customer service issues.
Price and salesman were pretty good. Back office - not nice
Found what I wanted and worked quite well with the salesman. He wasn't pushy and promptly answered all of my questions. The sale went well until I got transferred to Finance for signing the papers. I fid not finance through the dealership and had my bank check ready. The finance guy was very pushy in getting me to buy an extended warranty. I did, and regretted that all the way home. Needless to say, I canceled that the next day. This was the third car I purchased there in the last twenty years. Toyotas last! Except for the pushy finance guy things went well.
A Really Great Experience!
I found the vehicle and price I was hoping for, and the staff made it so easy to complete the sale, thank you Rudy Luther Toyota!
Everyone is treated like a family, very professional staff, they worked so hard to get the best rate and comfortable payments they know we can afford. Billy D and Mark Beithon are the people you want to see whenever you're in the market looking for a vehicle .
Friendly, efficient, low-pressure, and affordable
We had a great experience buying our used hybrid Camry here. Eric made a great effort to make sure we had as much documentation on the car's service record as we wanted. THANKS!
Despite buying a Ford from a Toyota dealership, and being on a strict budget the team at Luther Toyota was fantastic. They respected my budget, followed my lead where I was sure of myself and offered insight when I needed help. I'll go back when I'm car shopping again.
Takes your money and doesn't care
Absolute garbage. I recently signed my third lease with them, thinking I'd get a great deal for being a loyal customer.... WRONG. Everything that could go wrong with this deal has. Their finance MANAGER made a $438 mistake, in my favor, on my paperwork and they harassed me until I signed a "corrected" contract, for SURPRISE, more money. I will never, ever deal with them again and will be sure to share this experience with others so they can avoid painful car purchases/leases as well.
Car hunting is a lot better than in the olden days
I like the low pressure, helpful, non-rushed treatment by Rich Eiss as I was looking for a new car. Thanks for a patient car hunting experience.
Very through and professional sales representative. She maintained consistent contact while searching for a used vehicle with specific requirements. Sale closing was prompt and efficient.
First Time Prius Owner (and almost horror story)
Our first time driving a Prius was less than enjoyable to say the least. We drove a 2010 model for about 20 minutes, stopped at a gas station for drinks and to switch drivers. When we got back to the car, it wouldn't start. "Hybrid System Malfunction" Long story short, Chad and a colleague came and got us and towed it back. After speaking with several people about the issue and doing TONS or research online via phone, it was determined to be a VERY RARE situation.So, we continued to look at different Prius' and found one we liked that was a bit over what we wanted to spend. But after talking with Rich in finance, we were able to come to an agreeable price/interest rate. Aside from a minor hiccup with paperwork, everyone was awesome!
new used car
I had an amazing experience at rudy luther toyota. These guys r top rate. i have used them for service for a few year so i was even more happy that i could get my used car through them. They took there time to show me the car and made sure that i was very informed both with the car and the extended warranty which i am so happy to have. I had it with my last car and was very happy to get it again. I would have no reservation on telling my friends how great they are. Buying a car is such a hassle but they made it so easy for me and i love my car. thanks rudy toyota.
First time car buying experience
I recently bought my very first car from Rudy Luther Toyota in Golden Valley. I worked with Nettie Jubie, who helped me in my search for the perfect car without any pressure. She allowed me to take it to a mechanic before making my final decision and was more than willing to provide me with information and history records for the vehicle. She was very knowledgeable and genuine and I would highly recommend her as a salesperson.
Exceptional Customer Service
We recently purchased a new Sienna from Anna Einarson. Our experience with Anna was excellent. She has a very positive attitude and is very collaborative. Her patience in helping us with decisions and our trade-in was impressive. Even after purchasing the car, she stays engaged by helping recommend service techs. Debbie Tufts was equally a pleasure to work with and was very responsive.Thanks again Anna and Debbie!
Easy and fun car buying experience
After leaving another dealership frustrated and annoyed, coming here was a breath of fresh air. We received excellent service from a very personable salesman who wasn't the least bit pushy. They made trading my car in a breeze and hooked me up with a really sweet car with a sweet interest rate. Would highly recommend Rudy Luther!
Traded in Prius for a RAV4
Let me preface this statement with the fact that financing was not a factor for me. That said, it was an easy process (still took over 3 hours). I came prepared and had researched the car I was interested in and researched the value of my trade so I had numbers in mind before I walked in the door. The trade in value was exactly what I anticipated.Scott Smith was my sales rep and was very direct and to the point with no pressure. I'm not a "newbie" to Toyota's and knew what I wanted. I was very pleasantly surprised when the RAV4 I bought was already equipped with a remote start; something I wish it had but was not in the original ad. YEH!John Yangwel was my finance manager. He seemed a little "harried" as he did my paperwork and took calls on his cell phone which I didn't appreciate. As a result, he forgot to issue me my 21 day "yellow" sticker in the window. Not a big deal but please, stay focused. I'm only telling my story to better the service I received for the next customer. I've been going to Rudy Luther Toyota for many years and I wouldn't go back if I felt totally dissatisfied. I will continue to bring my car in for service there and value the location and the kind reception I usually receive.
Worth The Long Drive
I found a great deal for a Tundra online at Rudy Luther. Billy DeVries answered my call and I explained that I was going to be traveling from Kansas City the same day if the vehicle was available and that financing would be set upon arrival. Billy went out of his way to get us the answers quickly so that we could be on the road. Upon arrival, Billy was extremely busy with other customers but he made sure we were attended to and balanced the waiting customers well. Overall, it was an great experience and outstanding deal. I would recommend Rudy Luther Toyota and Billy DeVries to anyone.
Fantastic Customer Service
Chad took his time to listen to my needs, was helpful without being pushy, very knowledgable/efficient as we reviewed options. I waited to find a car that met my needs so I could by from Chad - he earned my business. I even had him bring a car over from a sister dealer. In my months of searching and test driving - Chad was the best sales rep I worked with. Not sure about the dealership - some pros some cons. Pro's clean and friendly. Con's - some of the cars were not detailed well, had mechanical issues that were not repaired, lower trade in value, and the finance team took longer/had higher rates than other dealers.
Poor Sales Practices
Our 28 year old son made an appointment to see a black 2014 Corolla LE on Sat. Jan. 30th at 2:00pm. He and my husband got there on time ( they drove from Maplewood to Golden Valley) only tobe told that the car they MADE AN APPOINTMENT TO SEE was on a test drive with someone else.That someone else decided to buy it so my son was left sorta standing there. They were happy to show him a 2013 Corolla with more miles but 500.00 less.My husband questioned as to why they had an appointment that the dealer chose not tohonor? They said "they don't hold cars". Our son ended up buying the 2013 but let me assure you- my husband and I would havewalked away and spent our money elsewhere and we certainly won't recommend this dealership to anyone.
Lou was very helpful and we were able to buy a car we liked very quickly. Nice to be in and out in only a few hours.
Boris rocks! Very good buying experience from beginning to end. We would go here again. He made me & my wife feel very comfortable. Very happy with our decision & very happy with our experience overall.
The right place at the right time
We bought a Toyota Prius from Lon at Rudy Luther and he was professional without pressure. He came in on his time off (7 p.m. on a snowing night) having never met us and not knowing how serious we were or were not about a car. We had been to another dealership close to home and didn't get "that feeling". We traveled 1 hour and it was worth it. Katie in the finance dept. also was very professional and efficient. With about 30 minutes before closing time when we made a decision...we still felt no pressure and were told they will be here for us no matter the time!
Great place to buy
I bought a Honda Pilot from Lon at Rudy Luther and he made it a very easy process. I never felt pressured. He was patient and professional and I am completely satisfied. I'd definitely buy from them again.
WOW & AWESOME !!!
I had recently got a car from Rudy Luther Toyota, Golden Valley, MN and am fully satisfied. Rudy Luther Toyota has lot of vehicle choices and the representatives are extremely helpful and great. The representative (MR. TYLER HILL) spent lot of time explaining all the information about the car, very patient, cleared all my thoughts, gave more confidence, highly influenced me to take the spot decision and purchased the vehicle. To simply say - WOW and AWESOME !!!
First "new" car dealership experience
Although I wasn't there to purchase a new car. The service I received was excellent. Ron was great! I can't thank him and Rudy Luther enough for a great buying experience.
They walked through everything & all willing to let you have cars inspected by a mechanic. Great service and relible, certified work. I strongly recommend them.
Remarkable Customer Service.
It is my first experience to purchase Toyota from Rudy Luther. It does not mean that I did not have any experience with the dealer. My Toyota cars have been serviced at Rudy Luther for some time and Service Advisors are so great. What makes my most recent visit so exceptional is when I met a Sales Consultant who is very courteous, ingenious and who did not apply any pressure on my needs. He listened attentively to what I was looking for and answered my questions with brief and precise way. He is so knowledgeable and there to work towards the mission of Rudy Luther finding the ideal vehicle to compliment your life.With all the efforts he made, he convinced me to buy my ideal vehicle, Toyota highlander. He created lasting impression in me to even recommend others to Rudy Luther. That outstanding Sales Consultant is Jay Bernards. I am very thankful to Jay and others who are there to find the ideal vehicle to complement our life.
We'd come back again to buy another vehicle when we need one
Michael Gallob was very friendly and honest, upfront and helpful. He answered our questions. He wasn't buried in his smartphone texting like some of the people we've dealt with. He didn't make us sit and wait for no reason like most of the so-called car sellers we've dealt with have. He's actually there to sell cars in real life, rather than hang onto them like beloved pieces of art. I so wish that more car sellers were like Michael. It took us over 3 weeks to find him. We also happened to visit the finance lady. She was efficient, intelligent, and on top of everything. Again we never had to sit there waiting while nothing happened. Every moment felt productive. We got out of the dealership with our nice certified used vehicle in what seemed like no time at all. I would heartily recommend Rudy Luther Toyota, and Michael Gallob no matter where he was selling vehicles.
First car buying experience was excellent at Rudy Luther!
My family is a loyal Toyota family, specifically with Rudy Luther dealerships. I was looking to upgrade my 1998 Camry and Nettie was so helpful walking me through all of my different options. She knew I was looking for my "unicorn of used cars" and was so accommodating through the entire process. There was no pressure to jump on any one car; she knew I would feel it when I drove "the one." And I did! I bought a beautiful, slightly used 2014 Corolla that was leased through the dealership. Once I was ready to pull the trigger, everyone else I worked with at Rudy Luther was so pleasant and helpful. Thank you, everyone, for making my first car buying experience a successful one!
No pressure and inviting experience
My wife and I enjoyed our car-buying experience at Rudy Luther. The salesman who assisted us did not apply any pressure and was invested into our needs. We would recommend Rudy Luther to friends and family.
Far Exceeds Expectations
We have worked with Andrew and Stacey multiple times in the past, and wouldn't go anywhere else to buy or lease a car. We love the quality of the vehicles we have leased or purchased from Rudy Luther, and we have received service above and beyond our expectations from Andrew and Stacey. Andrew, in particular, has always made himself available when we need him, and has worked very hard to make sure that we have all the information and advice that we need. He is also just an all-around pleasant person to work with. Andrew is the best!
Entire staff aims to please
I worked with Miranda G., Chris S. and Wendy S. on the purchase of a '13 RAV4 last week. The experience was very impressive. Truly 5-Star! I have worked with Duane (service consultant) for 12 years. This is my second RAV4. The process went slick. Especially grateful to Miranda Guptil for tying up the loose ends. So accommodating. It couldn't have been easier. Will NOT have any service tech. touch my RAV.4...ever.....just R. Luther Toyota Golden Valley. I'm totally spoiled. Thank you to the entire staff! Kudos!
I am a foreigner, even though my bad English,They kindly gave me a support, selecting cars and enrolling car insurance.Eapecially Justin he is a exellent salesman.
This was my first time buying a newer car, first time with a down payment and financing. In the past I have just paid cash for old beaters. Lou and Stacey walked me through EVERYTHING. They were so helpful, I really felt taken care of. They didn't pressure me at all or try to talk me in to things I didn't need. I had a great experience at Rudy Luther Toyota and I would recommend to anyone looking for a painless, no-fuss, friendly car shopping experience!!
Beyond my Expectatoon
Boris is an exceptional sales person and an asset to your organization. He made my purchase experience worthwhile. I will ALWAYS recommend your dealership and him to anyone within my sphere for car purchase. God bless you Boris. Still learning and enjoying my car. Williametta Kennedy.
I would buy here again
I found my vehicle on Carguru.com. The truck was exactly as advertised and at a fair price. I appreciated Michael Gallob's quick response by email when I had an interest. He was very knowledgeable and very upfront about what can and cannot be done. No BS. I liked the no haggle on their prices. The price is what they list it at. End of discussion. In the past when buying a vehicle I have found it very stressful arguing for the lowest price and wondering if I should have gotten a better deal.I also liked John the finance guy. He worked hard to beat my bank at great loan rate of 2.8% for 4 years. They both stayed late and worked hard to make it happen.Awesome work guys!
First Time Buyer - Painless!
I worked with Michael Gallob, and he was fantastic - patient, knowledgeable, and seemed to really care that I got the best deal and the best car for my needs. For my first car buying experience, I'm glad this is were I ended up! I also wan to mention Chris Swanson in financial - he was so helpful and great at explaining every option to me and even giving me some great advice to make sure I was very comfortable with my financial decisions.
Everything thing went smooth
I was at the dealership at 9:00 and out by 10:30. Wayne Rocek was very helpful. The finance part went great too.I will definitely go back to Luther Toyota golden valleyThanks.
We just bought our second used car and was shopping all over for the right one and we found it here great customer service answered all of my wanted questions and easy to deal with one of the best places i delt with in my search
I have worked with Kris Fox in the past and I have always been very impressed. Kris is professional, friendly, and very knowledgeable. He doe snot engage in any high pressure sales at all. Instead, he helped me make a very informed decision. In the past, I have worked with Kris in leasing vehicles for myself. This time, I was looking to buy a used car for my son, who just got his drivers license. I would highly recommend Kris to anyone looking for a new or used car.
I just bought a Toyota RAV4. I want to say Thank you to Boris Sonkin for helping me with whole process to find car and paper work.
Our 2nd Luther Purchase within 2 years
We've had good experiences when dealing with the Luther Auto Group - you can trust that they will work hard to find what you need and get you reasonable discounts and make the overall process straightforward. They never disappoint!
Impressed with service
I arrived at the dealership prepared to buy a Rav4 and wound up driving away in a Toyota Prius. Nettie was a great salesperson who was patient and understanding of my wants and needs. I expect to be very happy in my new vehicle.
Brian and Eric were Awesome!
My wife and I decided we would upgrade our Prius for a newer less mileage Used one. We worked with both Eric and Brian and they were both fabulous. Our experience with Toyota a a whole has been spectacular and these two salesmen sealed the deal with us. They listen to our needs and worked with us to get us what we needed/wanted. We drove a little further then we needed to to buy our car from these guys. Great work fellas!
Above and Beyond
We drove down all the way from Duluth because they had a great price on a used vehicle we had our eyes on. We had such a great experience from beginning to end! Tony helped us out on the car end of things, and Stacey helped us with the financial end. They are both awesome and I cannot recommend them highly enough. Tony has a great sense of humor and made the experience very laid back and fun. Stacey worked her contacts on the phone after hours on a Saturday night to get a loan that would work for us. Talk about going above and beyond! We are so happy with our new family vehicle. Thanks so much Tony and Stacey!
VERY VERY average customer service, by bored employees.
My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car was stolen, and she just really needs AWD, so we decided to do both in a day, if possible. We are very busy with work. We picked out a Subaru for her at this Toyota dealership. In order to make the decision of which car was to be financed, and which would be paid for in cash we had to, of course, find the other car. We let SCOTT SMITH (the salesman we worked with) know that we would have to go look around, find the next car, and then come back and buy this car- since they had nothing we wanted for the second car on their lot. All we were met with were cheap tactics of, "it might be gone... deals like these don't stay for long (when the car has been there for 70 days)...if I were you, I would just buy it now, you never know.... " or my favorite... " I have seen this happen MANY times, you may come back and this car will probably be gone." WE HAD TO TELL THE GUY 4 TIMES that we had to go find the other before we could decide how we were to pay for this car! He should've indicated that he cannot guarantee that the car would be there when we came back (which is understandable), but that if anything changes he would let us know.. wished us good luck, and assured that he would be happy to help us when we come back. That is what all other salesmen did throughout the day. Instead of trying to scare us into buying right away, when we weren't ready. We went to other dealers... we get 3 calls from SCOTT with salesman tactics saying, "I can only guarantee you get the car if you are here in 3 minutes (really? let me teleport there), because there is another guy looking it at"... or... "he is getting serious, they are evaluating his car for a trade-in and will likely be gone soon..." The last tactic was a call telling us, "you know I don't want to be here all night, I might be leaving." I politely and firmly let him know that if he needs to leave, I don't expect him to wait, and that there are other salesmen there that I am sure would be happy to sell me the car. **NOTE he was there for a couple hours after we got back, he sold us our car, and then stayed with another couple to sell another car. He really had no where to go, only a cheap salesman tactic. 3 calls over the course of the 3rd hour of us being gone with these unpleasant tactics are SO unprofessional. After being able to speak to other salesmen in other dealers the whole day, I can tell you that Scott is pushy, and is not very good at answering questions. His knowledge of cars, in particular: AWD, the differences between trims was incredibly LOW when compared to other salesmen in the area, at other dealers. His demeanor was nonchalant. His demeanor was pushy, as evident by the 3 calls to us over the course of just 3 hours. He tends to give VERY general answers to very specific questions. Again he is very pushy, that makes the whole thing SO uncomfortable. Another person we were unlucky to work with was KATIE BURGESS in the finance department. Talk about uninviting, rude, and completely annoyed with her job. Again, another person that was weird about us paying for the car in cash and check. When she came out to get us I was on my laptop, as we were waiting 30 minutes for her, due to the dealership not having enough finance people working that night (not complaining about the wait, schedules can't always be perfect). I am more complaining that she did not take into account that we had to wait an unusual amount of time for her. She came out announced her self, and started walking away to her office. I had to pack my laptop very quickly, gather my things and run to catch up. My girlfriend was confused by Ms. Burgess just walking away, and half followed her to see where she was going, while half waiting for me. Wouldn't you expect more when making such a large purchase? Just expected more professionalism on her behalf. Once we get in her office, and have signed some papers, I asked her for a few minutes so that I could discuss with my lady how much cash we want to do exactly, and from which account we want to write the check for the remaining balance. I wanted to make sure that my lady did not want to keep some cash on hand for anything else, so I thought I would ask her one more time. Ms Burgess, instead of saying, "of course, take your time- I'll wait outside and please let me know how you decided how you would like to pay for your car," (with a smile)- SHE SAYS, " WHY, why I thought you already decided... how much time do you need," and walks out annoyed with an unprofessional look on her face. She then acts annoyed as we have to walk to the cashier to pay the cash portion of the car, the rest was in a check in her office. Again she makes the experience uncomfortable, and not enjoyable. Buying a car should be a lot more comfortable, if not - EVEN FUN. No comfort or fun was had while dealing with Ms. Burgess. Comparing Ms. Burgess to other finance people we talked to at other dealerships throughout the day is like NIGHT AND DAY. The other finance people we spoke to were very detailed in their answers, inviting, made us feel GOOD about possibly spending money at their dealership. When other finance people came out to get us from lobbies they always properly introduced themselves, explained their function, asked if we were thirsty, and led us to their office at a reasonable pace. Other finance people at other dealerships did not seem judgmental about us possibly purchasing a car with cash, or financing. We were greeted with smiles and pleasantry all day - and going back to this was a stark contrast. I seriously felt annoyed that Rudy Luther had this car, and that we are strapped for time- so we had to buy the car- but JEEZ does it feel CRAPPY to do business with unproffesional people.
A good experience
I worked with Billy Devries to find a used car. He did not pressure me at all to buy new or even Toyota for that matter(I was looking for a used Taurus). The accounting person was helpful and not too pushy on the warranties. One thing most dealers seem to be doing now including this one is no haggle pricing on used cars which is kind of a turn off.
Fabulous! No pressure. Competent and friendly Staff!!
I was impressed with your Staff. Stacey Rymen, made sure my experience was exceptional. I called her and spoke with her about what I was looking for in a car! (I said no Red car, low miles, Corrolla 2013 or 2014) I got the car exactly what I wanted. Thank you! Stacey Rdymen and Lou Schultz. Lou thanks for teaching me driving tips. :)Michael and Ruth DiMucci
Very positive experience...
I originally went onto the Rudy Luther website to explore the used vehicles they had in stock. I found a couple of cars I was interested in, and drove to the dealership to check them out. I worked with Anna, and she was immediately very easy to work with. The whole process was really easy, pleasant and I got a great deal on a vehicle. I would deefinitely recommend shopping at Rudy Luther Toyota.
Awesome Buying Experience
I felt very comfortable throughout the buying process. I never felt as if I was being lied to or some information was being hidden from me. I highly recommend this dealership. Peter Perry did a really great job taking care of me in the buying process.
Simple and quick
I got all necessary information the dealer need and the sale person know what I want . A little bit of communication and I got the car I want in two hours.
First car purchase in 10 years
After 10 years I was not looking forward to the purchasing process. But the days of endless negotiations and high pressure are perhaps gone. I was shown a couple cars that matched what I said I was looking for. No breathing down my neck. No trying to sell me the moon. It was a busy day there, and I had to wait for financing, but once in the office everything was in order and ready to go. The waiting areas were comfort so no big deal. I would go back.
Great buying experience
From beginning to end, it was very quick, and they handled a couple of problems very fairly and to my satisfaction. This is the 2nd car I've bought from them, and been extremely pleased both times.
Very Good Service
I found the entire process of buying and trading in my car very organized, efficient and friendly. Lou the salesman was always in contact with me on my concerns and actually called me and alerted me to a car on the lot that was a new arrival. It ended up being the car I bought. Lou deserves a raise!We are extremely pleased with the dealership as a whole. The bend over backwards to make sure everything goes smoothly.
Best Car Buying Experience I've Ever Had
I pretty much knew what car I wanted. There was no pressure either in the purchase of the particular car I wanted or in the financing. Everything was prepared and went really smooth after I got to the dealership. The staff was tops, very professional and courteous! I would highly recommend this dealership to anyone seeking to purchase either a new or used car.
A friend referred us to sales person Ron McAllister at Luther. Best advice in years. Ron found us the car we wanted and we closed the deal in two days. No pressure, just an honest straight forward guy. with great advice and information. Business office paperwork was very professional and courteous. Recommend Ron and Luther to anyone who'll listen. Lastly, love the Venza. It's everything they said it was.
Fast Incredible Service
I knew what car I wanted to look at and called ahead. It was ready to drive when I came in, even though I was half an hour early. I liked the car, the salesman (Kris Fox) was very kind and helpful, and Stacey in the finance department helped me out with financing. I felt very comfortable and that I was not being sold on anything. I was in and out of the dealership with my new (to me) car in under ninety minutes. I was amazed. The car is still going strong and I would absolutely recommend and come here again.
Very Disappointing Service! Warranty Issue?
After having a "routine" service check at 25,705 miles that included rotating tires and brake linings/drums & pads/discs inspected which were all in the "green" level check by the service technician, I noticed a rubbing noise coming from the rear wheel on passenger side suddenly one day and it continued to get worse until it was an out and out grinding noise. I called the dealer and asked to have it looked at but couldn't get an appointment for a week....but the damage of course, was already done. The advisor told me it was a brake issue where the pad had apparently come loose and twisted "somehow" and the pad wore down severely enough to start grinding on the rotors. He said both rear rotors needed to be replaced as well as the pads as they ONLY COME IN PAIRS to the tune of about $450! I asked how this could have happened in such a short time as supposedly they were checked and found to be OK less than 2500 miles ago and he replied, "it just happens". I told him this was not a satisfactory answer in my book. He said if I don't have the work done it could result in loss of braking power at a critical time. Anyway, I'm thinking that this should have definitely been a warranty issue. This is not a normal wear and tear issue.
Toyota is the best!
If you want to get the best deal and the most reliable car go to Toyota Luther and ask for Boris Sonkin! Boris is excellent! I purchased my Corolla in 2009 and thinking of getting another one soon. I will only deal with Boris since the car that he recommended has an excellent milage, as well as the Dealership provides great customer service, fast and easy approval for the loan!!!! Thank you Toyota Luther Team for an outstanding job!!!! i definitely recommend it to anyone looking for a new ride!!!!MarinaS.
Ron is a great guy. His manager has poor customer service
I'm not sure who the manager was but dif things we wanted for our car he was not helpful. We bought a ford flex and one simple thing...it was suppose to come with a card that had the keyless entry code and they said their dealership can't get into the ford system to figure out the code so we had to call a ford dealership and they charge $45 to hook up our car to the computer and he wouldn't even reimburse us or help us find the factory code. HOWEVER sales guy Ron McAllister was much more helpful..he said his manager wouldn't work with us and so Ron said he would split the cost. It just seems like after spending so much on a vehicle that the cost would be minor to them. It seems like the manager would try for better customer service. Won't be back to him.
Disappointing sales experience--no repeat business
Disappointing experience. Customer service was nonexistent after I signed the papers. It is interesting that they are unconcerned about repeat customers. My lease began, unbeknownst to me, 21 days before I took possession. Part of paperwork delay and part of the dealer had an accident in the car and it needed to go to the body shop. They paid for the repairs (was that a concession?) but delivery was delayed. Meanwhile, I am paying for a leased car. I complained and was offered a gift certificated for gas--rather curtly. Since leasing this car, I have leased two more cars all within 6 weeks from a different dealer. I am confused why Rudy Luther did not have the foresight to want more business and offer some reparation for the delay in taking possession With my gas card came a very short incomplete sentence note of apology.
Kong Yang - The reason I do all service at Rudy Luther Toyot
There is a reason Kong is now the service manager at RLT -I trust him implicitly, he is fair, honest and most important the most knowledgeable service advisor I've ever met.When buying a Toyota or getting it serviced I always call him first. I'm honored to call him my go to guy and hope he never leaves as I have a 4Runner and a Highlander in my driveway.
You can't go wrong when you make a purchase or get service work done here. Everyone is great to work with. My favorites are Nettie (sales), Chris (finance) and Brian (service). I will continue to purchase vehicles and get service done here!
Eric did a nice job of sharing the benefits of each of the vehicles we test drove. We really enjoyed working with him especially under a tight deadline to purchase a new vehicle! Thank you for exceeding our expectations.-the millers
Poor experience again.
Years ago I bought a Rave 4 from this dealership however when the time came to replace the Rave 4 we were shocked. We were set on buying a brand new Venza from this dealership. I checked on line to find average trade in values. What a shock to find out this dealer offered us thousands of dollars less that 5 other dealers. Needless to say we walked out without buying. We did buy new the very next day from another dealer. My second and last experience with this dealer was when I was looking for a used pick up truck. I found one on line at at this dealership. I called and told the rep I was interested and would be in that afternoon as I was coming from a distance away. A half hour before I arrived I called again and said I was half an our out. I was told the rep I talked to earlier left for the day and transferred me to another rep. We talked a bit about the truck but upon my arrival I was told the truck had been sold the day before. I will never, never, do business with this dealer nor will I refer this dealer to anyone.
Great First Time Buyer Experience
I recently purchased a slightly used Chevy Equinox and as a first time buyer I was basically going into this decision with no experience what so ever. The team at Rudy Luther Toyota did not take advantage of that fact and they actually walked me through the steps of buying a used cars while taking the time to explain the finer details. They gave me a great deal on a vehicle that essentially looked brand new and I drove away confident that I made the right choice. I would buy from here again, but hopefully not any time soon.
Fast, and easy.
I purchased on other vehicle, before going to Rudy Luther Toyota. It was so stressful. First time buyer, I felt I was shark bate. Going to Rudy Luther, was the best thing I could have done for my situation. I chose something of the website. Higher Mileage, low price, no warranty's. After a few emails back and forth, I was able to get a great deal. I don't think I really could have gotten anything better. I am now in a reliable car, with low miles, low payment. I could not be any happier. This dealership really pulled through! I have been car shopping before, these guys really do make things easy. I was so impressed. I am coming back to this Dealership, when I am ready to buy another car. I will highly recommend them to anyone looking for a car! THANK YOU!
Fastest, easiest car-buying experience I've had
I came in to Rudy Luther's looking for a gently-used car to replace my unreliable PT Cruiser (which was in the shop, looking at a very expensive repair bill!), and my dad had recommended this dealership. We went on a weeknight, after I got off work. Tony greeted us right away, and when I told him what I was looking for, he took us right over to see the Corollas and Priuses they had on hand. After a test drive, I decided on a 2013 Corolla with amazingly low mileage. Tony stayed late to get the deal done that evening, and we were out the door in my new car in an hour or so, no fuss, no haggling.I'll definitely come back to RL's when I'm ready to buy my next car!
Chad Satre and the entire team at Toyota are great people to work with!!! This Rudy Luther dealership has always been our 1st choice!!! We've purchased many new to pre-owned vehicles here and are always extremely satisfied. I tell all my family and friends to shop at Rudy Luther Toyota in Golden Valley and to see Chad and his crew!!
Great website, great salesperson for previously own Prius
We've bought a car from Jay Bernards before and he was just as friendly and helpful this time as he was before. We got a great value on a previously-owned Prius. Jay was easy to work with and professional. Rudy Luther's website listings for used cars was excellent and helped me narrow the search. I found a car and drove it home in a remarkably short time.
Professional, Friendly, and Easy
Justin Miles and John Yangwel worked as an efficient team to provide me with great service and a pleasant car buying experience. This was important to me, as this was my first new car purchase. I couldn't be more happy with the smooth and informative process with no hassles or pushy sales. I was helped promptly by email and with priority when I showed up as planned.Thank you gentlemen and Rudy Luther ToyotaJonathan C. Minneapolis
Great experience at Toyota Scion!. Eric was open and honest and Katie worked to get us the best financing. she could. We drove out happy.
We came to Rudy Luther Toyota from 100 miles away. We were confident that we would be treated fairly and professionally and were not disappointed. Everything went smoothly and we left there fully informed about our purchase. Nick Reynolds did a great job!
Great customer service - no haggle, no hassle!
Great experience at Rudy Luther Toyota. Scott treated us very well and made the experience very painless. We came in at 9:15 am to take a test drive and we were out the door by 11:15 am with our new vehicle. Katie was terrific. She has all our paperwork ready to go within a handful of minutes of sealing the deal, was very knowledgeable about our financing options, and accommodating with how we made our down payment, I would highly recommend this dealership--and I will be bringing my Toyota here for service even though I live 28 miles away. If all RL's employees are like Scott and Katie, look out competition!
Professional and friendly
Ron Jarvi greeted us out on the lot, warm and welcoming. "Just looking" tuned into buying a beautiful Lexus with everything we wanted. Ron was very knowledgeable and offered a very good price and professional service. We were impressed with their quick decision on price and closed the deal in no time. Thank you and we will return for our next car purchase.David & Nancy
Great car buying experience
We were in the market for a quality used vehicle. We stopped at Rudy's to look at their certified toyota vans. Andrew Murra was friendly and welcoming without applying pressure or making things uncomfortable. He took time to geniunely listen to our needs and worked hard to create a fit for us. Andrew and the entire team at Rudy's were professional, flexible, accomodating, and again, did not rely on pressure or push things into a "sales pitch". We would highly recommend Andrew and the Rudy's team for folks looking for quality, professionalism and a comfortable buying experience.
Misha is an excellent driver and has a wonderful outgoing personality. He has a great way of connecting with his passengers and makes the drive very enjoyable. I would definitely recommend him as a driver and will specifically request him in the future when I need shuttle service. Thank you for making me laugh today, Misha!Sincerely, Linda Dingbaum.
06 Sequoia. 2 hrs out the door
Experience was great. Went there looking for one vehicle and was not lead astray from the vehicle. My wife and I were impressed with Chad Williams and how quickly he worked through the process. There was a tear in the driver's seat, which was just fixed by Rudy Luther, and the process couldn't have gone better. Overall, extremely satisfied and would recommend Chad to anyone looking for a used or new vehicle.
Genuine Caring Salesperson
It was happenstance that I met Eric Swenson last Wed night. I was waiting to hear the results of the diagnostic test on my '97 Rav when Eric walked by and asked about the sling I was wearing. We got to chatting and when the conversation turned to cars any my love for my Rav he, in a concerned way talked with my about the safety of my SUV. I had not thought about my car having only two airbags but I had known it was top heavy which isn't safe in strong wind conditions. I found myself sitting in a 2015 Rav and told Eric it was too big for my needs now. Then he took me for a ride in a 2011 after showing me that it was most like the 97 in size. The point is, he showed such understanding and empathy about my dilemma whether I keep fixing my Rav or buy a different car. In the end I decided to fix my Rav one more time which gives me time to look seriously for a different car. Looking back on the situation I was so impressed with Eric and how at no time did I feel pressure ~ ~ all I felt is his concern for me to find a solution and for my safety. He is an excellent salesperson and I would seek him out to help me with my next purchase.
45,000 mile service
Had my car in for its 45,000 mile recommended service. Overall a very positive experience. Rudy Luther Toyota is all about having a satisfied customer. Will continue to have my cars serviced here.
disappointing 45,000 service experience
I dropped off my car at Rudy Luther Toyota in Golden Valley for its recommended 45,000 mile maintenance. This includes things like the inspection of the brakes, fluid levels tire rotation etc. Following the service they park the cars in one of their lots outside which means they have to drive the car following its servicing. When I started up the car the tire pressure low indicator was on. I drove back into the service area where they verified there was an issue. They added air to each tire resolving the problem. The service tech missed this ? After returning home I was refilling my wifes wind shield washer reservoir and out of curiosity I checked mine. Well it was low thus I had to add solution to the reservoir. This was supposed to be taken care of as part of the 45,000 service ? So with these items missed I thought it best to review my service invoice. Sure glad that I did. On the invoice was a charge for an oil change labor parts etc. This is not part of the 45,000 mile maintenance. As I have synthetic oil and am not scheduled for this until 50,0000 miles. I called Rudy Luther Toyota they pulled up the invoice and explained to me the oil was not changed. It appeared on the invoice due to a computer glitch. They said they would credit my charge card for the oil. Believe me I will verify this when my credit card statement arrives. After I hung up I thought they should refund the oil change labor charge also, I should have called them back but .but I didnt at this point I was exhausted and just gave up.. Will I go back in the future to Rudy Luther for service ? Would you ?
The purchase of a new car
Went in to look at the Toyota Sienna to see if I could get a deal on it and was hoping to maybe purchase it. Met with Nick and he was awesome. He was so friendly and funny. He made the process so easy and fast I went home with my new car. I would totally recommend Luther Toyota to friends and family.
Very satisfied customer
I recently purchased a Toyota Venza, and was extremely pleased with the service and advice provided by Chad Satre in Sales. I will be recommending Chad and this dealership to family & friends when they are in the market for a new or used vehicle.
2013 Sequoia Limited
Purchased a used certified sequoia a few days again. I felt pricing and value was ok and believe there was more room but decided not to expend more time and energy due to their fabulous service department. Who says a service department can't influence says is wrong. I've been brining my vehicles here for over 15 years and I've never had a bad experience or felt they didn't take care of me. The Financing dept was also fun to work with. Thank you John. Now for the bad. After paying over $44k for a vehicle you would at least expect a clean one and I was disappointed. I am not even talking about being picky. The entire bottom side of the driver inside door panel was covered in what appeared to be dirt and dust like it was driven through mud. Kris offered to clean it but what the vehicle needed was a detailing job based on the other areas that needed to be cleaned.. It was disappointing to see this because I know the team is capable of going the extra mile to make the entire buying experience more enjoyable. Everyone is entitled to a bad day and they missed it on this one.
Kowledgeable and honest service
My relationship with Rudy Luther Toyota at Golden Valley started in year 2000 immediately after I moved family to Minnesota. I have 2 vehicles, 1998 Camry and 2002 Sienna. I am the only owner. My cars have been serviced at this location since then. Jeremy is my favorite service guy. He is very knowledgeable about my cars. He always double check my service records to make sure there is no unnecessary service items. His service is prompt. His quote is very reasonable and made you smile. He also made a list of items need to be attended to in the future so I can plan financially and save time. His peer Duane offers to assist me when Jeremy is occupied. That is team work. I just love those guys. I just purchased a Corolla this weekend. I absolutely will ask Jeremy and Duane to service my 3rd car.
Recent Experience Rudy Luther Toyota - Golden Valley Mn
My name is Dave, my wife is Julie and we live in the Wayzata School District. Our relationship with Rudy Luther Toyota began when we purchased a used 2011 Sequoia Platinum October 2013 from Jim King. This vehicle is my wife's car and she absolutely loves it!!! So far we have performed all service for our treasured Sequoia Platinum at Rudy Luther Toyota with ZERO regrets! Actually because of that exceptional (purchase and service) experience it was a no brainer to look to Rudy Luther Toyota for our next car - for our soon to be 16 year old - first driver. The 2005 Toyota Highlander purchased Saturday 1/24/15 seemed to be a perfect fit. In fact the first night I looked at this car I met Ryan Shane, the Used Car Manager and he was very accomodating and pleasing to work with when we initially met!Ryan did not disappoint throughout the purchase process, he even allowed a $300 Loyalty Discount on their asking price and we felt very good about our decision to do business with Rudy Luther Toyota a second time. Saturday, 1/24/2015 was an awesome day, very exciting for our family, especially my daughter when she learned she would soon be driving this very clean, well kept affordable Toyota Highlander, obviously Mom & Dad could do no wrong, at least that day and that weekend :). Again Very Fun Day and Terrific Family Memory Making Experience partially created by Rudy Luther Toyota!Huge Thank you to Mark Beithon/General Manager and Ryan Shane/Used Car Sales Manager. It definitely shows that in their mind the CUSTOMER comes first at Rudy Luther Toyota Golden Valley. Hey Mark and Ryan in 3 years I'll need another used car for our youngest daughter, you will be the first Dealership I call.Best Regards!Dave & Julie
very good deals
I bought a certified pre-owned SUV from Rudy Luther Toyota. I did a lot of research before, and this was the best price I could find for what I was looking for. The customer service was excellent, very friendly and efficient. I would definitely recommend this dealership.
Great experience and sales team. Bought a used Impreza that they just trade in. They hadn't had a chance to prep the car yet and promised they would have it ready the next day in the a.m. fort me to see. They had it ready the next morning and I roll it home.
I truly felt like a valued customer
Even though I was being a used vehicle, Tony treated me like I was buying an expensive car - he went ABOVE AND BEYOND for me!
Looking for a used truck
Looking for a used truck the salesperson was fabulous. The dealership was perfect,clean, and very respectful. The salesman ask 4 times if I wanted any water coffee or a snack. Then pointed me in the right direction.
I just purchased a used SUV from Rudy Luther Toyota. I did a lot of shopping so I know the price was better than fair, it was great. The condition of the car is mint inside and out and it runs like new. My sales person was friendly, not pushy and didn't talk too much during the test drive. They were flexible when an issue came up over signing paperwork, got me in and out really quick and for being such a large dealership I came away very happy with the experience which is not always the case when buying a used car.
great car, great price, great warranty, but only 1 key???
Got a great car for a great price with a great warranty, but thy only gave us one key. What??? They said they were only required to give us one key. What started out as a wonderful milestone experience, (buying our oldest child his first car), ended on a very sour note. They could have taken care of this easily by getting us the 2nd key with a key fob.
Definitely recommend this dealership
I came to Rudy Luther Toyota after having had a rough time at a different dealership. They treat the customers with utmost respect and I am blown away by that. Justin Miles was my sales guy and he was friendly, helpful, discussed all my options and answered all my basic questions( usually I ask too many questions). He never forced me to take a decision right away. Moreover, I felt that they don't discriminate people buying used cars from the ones buying new ones. They treat everyone equally and I really liked it. Finally, I bought a certified Toyota Camry.Chris Swanson is the finance guy for me and he is just AWESOME. He made two credit inquiries to get my loan approved at a lowest possible rate. I would recommend this dealership without any hesitation and i am looking forward to buying my next car from them.
Happy with my experience!
Everyone was professional, helpful and friendly. I did not feel pressured nor did I experience the stereotypical "car salesman." I left with a new car and (at least so far) am very happy with the whole experience.
Lexus of my dreams!
My family and I have bought all our Ravs here. I recently bought a Lexus they had and it's working out great. I recommend buying from Boris Sonkin, he's helpful and honest and very easy to talk to. We've gotten all our cars from him and I trust him with such a big purchase. Rudy Luther makes buying a car an easy process and they always have snacks!
I will only do business with Rudy Luther's dealership
When my 2001 Prius unexpectedly died last Thursday, I was devastated. I loved that car! I needed to replace the car immediately. Friends advised me to rent a car for a week and shop around and do research. I rejected that advice because I knew I would buy a Toyota again and Rudy Luther was the only dealership I wanted to work with. Duane Beyer referred me to Chad Williams who was an excellent salesman who treated me professionally and respectfully. I told him I didn't want to go over $10,000. He sold me a low mileage Certified Yaris with new tires. Even though it's a 2008, it looks brand new. This was a very stressful time for me, but I did not feel pressured and Chad only showed me cars within the price range I had requested which I really appreciated. It turned out to be a good experience.
Worst customer experience
Went to Rudy Luther toyota yesterday evening with my family and friends to buy one new camary and one old one.Was very disappointed that they were not consistent with their pricing. Even more disappointed that they cannot treat their customers fairly and nicely. Felt insulted and humiliated there with comments made by their staff. Won't never return to that place in my life.
Great sales and disappointing service
My sales person was friendly, capable and solution oriented. She went out of her way to answer questions and get me fair pricing. I would buy from her again. I was a little surprised no one mentioned an extended warranty, which I might have purchased. I returned to have an issue on the car looked at and the service department staff said the problem was not fixable, along with some other misinformation. So, I googled the problem and found the solution myself. I will be taking it to another Toyota dealer for repair, miles out of my way, because I want a repair person working on my car that knows the problem and how to fix it. I now have a trust issue with the service department at Rudy Luther Toyota. Repair people should always know more than the customer when it comes to fixing their car brand.
Great Service, Great people!
I have been using Rudy Luther of Golden Vally for 18 yrs. They treat me like my business is important,there customer service is exellent! So I would not go anywhere else.
Rudy Luther Toyota Wonderful Place to Shop
Nick Reynolds at Rudy Luther Toyota is a wonderful person to work with, If your in the need for a new vehicle he is the guy to ask for. He has sold me two wonderful & reliable vehicles. He truly cares that you are taken care of and always follows up with you. He is great to work with and works hard to make sure you get the right vehicle that fits your needs with the pricing that works for you financially.
I'm a happy Luther customer.
After spending a week looking for cars and four dealerships in one day our last stop was Luther. We came to look at a car. The car was not on the lot.Andrew went out of his way to get it for us. He never pressured us. I extremely happy with my experience. I am now a Luther customer. I will recommend them to all my friends and family.
First time buying from a dealership
Rudy Luther Toyota is truly a great place to buy a car. I had a WONDERFUL sales man, Tyler Hill. They are knowledgeable, caring and are unlike any other car dealership I had visited; which was quite a few in Minneapolis. They did not pester you and let you ask the questions, instead of blabbing the information down your throat and making your shoulders cringe. A+, from a newbie buying from a dealership.
Kris Fox helped us and made the experience most enjoyable. My wife is very pleased with this car.
Rudy Luther Toyota Scion Experience
I e-mailed the dealership to tell them when we would be coming for a test drive. A salesperson had been assigned and the car was waiting outside the door. Both the salesperson and the business office were efficient and friendly. There was absolutely no pressure. We were asked if we were interested in an extended warranty or other options, and when we declined, they were never mentioned again. I hate buying cars, but this was almost a pleasant experience.
Everything went fine
The interaction with the internet salesperson went well. Didn't have a lot of time for me at the show room as it seems he was doing the work of three people. The other internet salesperson was busy discussing his fantasy football team draft. The car was cleaned up very well, inside and out, and I was very happy with it. The only thing I can complain about is the fact it took three repeated requests to get the car filled with gas before I left the lot. Each person told me it was done, when it fact it never was. Had to go back after closing to get a salesman to take me to a gas station to fill it up.
Had a really good experience at the dealership and the prices are not over hyped. The process of buying is not very complicated at all.
No pressure. Stress free buying experience!
I just bought a Certified Used vehicle at this dealership and it was my first time ever buying a car by myself (without my parents). I was extremely pleased at how truly friendly everyone was. Everyone there Sales and Finance folks treated me like a friend/family. Kris Fox was great to work with. It was nice to work with someone younger/hip. He was also not intimidating like a lot of sales guys are. I highly recommend working with Kris Fox! They took me seriously and didn't treat me less because I was buying a used vehicle and not a new one (I visited another dealership and was treated like I was bothering them with my "cheap" purchase and I wasn't worth their time). That's not the case here at all! I was treated great and there was no trickery at all and everything was clear and concise and to the point and NO PRESSURE at all. I loved buying a vehicle here and I would definitely come back in the future to purchase. I would also highly recommend them to anyone.
I had a great experience with the staff at Rudy Luther. The salesman and I emailed back and forth and got all of the questions answered and the deal setup. Stopped in that night and picked up the car. The only issue was the delivery process, which took a couple of hours, but the car was worth the wait.
I was given the name of Jim King to talk to about buying a Toyota Camry. Though I was not his typical customer, since he does fleet sales, he was gracious and patient . He is an outstanding professional. We discussed my needs and my preference for a used car. He located an excellent choice in two minutes. Though he let me see how a new car would compare, there was no pressure. He gave me good counsel as I thought about my options, I was able to make a decision very quickly and I am delighted with my choice. of a 2012 Camry XLE..The rest of the staff members, with whom I dealt, were equally professional and pleasant.
Very good buying experience
We had a very good experience buying a used Toyota from start to end. very nice lounge waiting area and friendly staff, good price, excellent quality vehicles.
Would Definitely Recommend.
Very professional staff. Super friendly. Able to work with me on the price ON THE CAR I CAME TO BUY! Unheard of at most of the other twin cities dealerships. First place I'm going if I ever get a Toyota. I love my Outback they sold me though! I couldn't thank them enough when I left in it.
Excellent experience. No hard sell.
I couldn't select the right brand as only two were offered and it wasn't mine. I purchased a 2011 Subaru Impreza here......I was driving by from the Subaru dealership which didn't have what I wanted. Toyota had one and it was in beautiful condition. Chad was an excellent sales rep as he drew me out with personal questions and did not hard sell me which I resist, having been in sales myself. During negotiations, everyone stayed upbeat and cooperative until we arrived at a place we were all happy. It was a sad day to leave my beautiful 15-yr old Saab behind but I left having purchased something I was excited about. I will drive further to go to Luther's Subaru dealership for service because of the good service I got in the sales department at their onto a dealership. I've already bragged to friends so.......
This is my first car from here. We recently took on 3 foster kids and are now adopting them. The team here patiently waited for us to make the purchase. There is some small issues to resolve with our CPO Sienna, but they are accommodating us way more than I expected! Any further purchases will be made here!
Best experience EVER! Look know where else ;-)) Rudy Luther is the place to purchase a vehicle. From the cleanliness to sales, finance, and the free snacks were a great bonus!!
Very thorough experience!
Scott was very thorough in showing me my options, and weighing the pros and cons. While we intended to buy a used car, Scott made owning a new car an attractive offer. We did end up buying used, and Scott made each step easy to understand, and treated us with the same fairness as someone buying a new car. I would recommend Scott to anyone looking to buy or lease a new or used car. He was very personable, and easy to talk to.Monica handled the financing. She was prepared and made it easy to sign everything, explaining what each item was and what it meant for us. Very quick process from start to finish.I would absolutely recommend Rudy Luther Toyota for anyone considering a new or used vehicle.
I would recommend this dealership and the salesperson! Brian Gulbrandson was very knowledgable about the Toyota Highlander that we were looking at. He let us look and play with all of the bells and whistles without pressuring us to buy. Very relaxed and fun experience buying our vehicle! Our finance consultant (Tony Banse) was just as fun and easy to deal with. Everyone was no pressure and very friendly and welcoming. I have already recommended Rudy Luther Toyota to friends!!
A New "Used" Car
After totaling my 2010 Corolla, I was looking to buy a new "Used" Camry with a moonroof. Kris Fox had talked to me when I replied to a web ad. Kris took care of everything from the moment I walked in until the moment I drove home with my "New-Used" spruce mica 2011 Camry. It was a pleasant experience during a stressful time. THank you for the extra attention.
My First Experiance with Rudy Luther and Last
Just wasted 2 weeks on a vehicle. Found the listing for it on Cars.com, emailed them, got no response. I finally called and they set me up with salesman Billy. I wanted pictures of the car as it was a fresh trade and they didn't have any on the site. It took days to get pictures and he sent me 3. He told me they ship cars all over the US and even have to Russia and Africa. I asked for more pictures as I'm purchasing it site unseen, I never received them. I contacted Billy again to make a deal on the car after getting all the information I could on it. As I'm trying to make a deal on it and set up to have a shipper come pick up the car, Billy informs me they are only selling to bordering states as they've been having titling issues. First thing I told them I was from New York and it was them that had given me the idea to ship the car it instead of flying out and driving it home. I even talked to the manager Alex and he said he would call me the next day, still have yet to receive that call. I'm really glad they own 31 dealerships because I wouldn't try to purchase a sandwich from them. The most incompetent people I've ever dealt with, I've never had such a problem trying to purchase a vehicle.
Quality Customer Service
I brought my son and daughter in law to check out a new Toyota van. I came in to look at a used Toyota Highlander. The quality customer care and service provided by Justin Miles resulted in Brian and Rachel buying a new Sienna.My experience is still unfolding. Whether or not I purchase my 4th vehicle from Rudy Luther Toyota, the entire process will have been highly satisfactory. Justin Miles makes the process friendly, enjoyable, and easy.Thanks to the entire Luther's Staff for door to door sales and service quality.
I initially spoke with Lou Schutz. Speaking with him...
I initially spoke with Lou Schutz. Speaking with him gave me a feel of the place and an idea of what kind of people I would be dealing with. I figured I'd trade in my car after getting my tax return so I could have a decent down payment. A week later (after finding out my tax return would only get me lunch at Chipotle's) I decided I would trade my car in. I filled out an online application and got a call the following morning from Kelly LaVine (Lou was off that day). Long story short, Kelly and the financing specialist (his name escapes me right now) went the extra mile.
I bought my 2012 Camry at Rudy Luther Toyota in April of...
I bought my 2012 Camry at Rudy Luther Toyota in April of 2012. Today (3-7-14) I brought it back to this dealer to have them check a malfunctioning seat belt. The car has only 19,529 miles on it. The problem with the seat belt is that it intermittently won't pull out. The "advisor", Matthew tried to pull the seat belt out, and since it failed the first time he tried it, he tried it again, turning it to a different angle. This second time it worked fine. He tried to convince me that changing the angle of it made a difference. It should pull out EVERY TIME at any angle! Hes an idiot! Even though he proved that it will fail to pull out, he refused to fix the problem for me. He said Toyota wouldnt approve the repair. Then they should have fixed it at the expense of the dealer! What if I had an accident and my passenger was injured because he/she couldnt pull the seat belt out? He said that Toyota would have no liability because my passenger could sit somewhere else where there is a working seat belt. What a MORON! I bought a 5 passenger car, not a 4 passenger. I wonder how he would like telling his passenger to sit somewhere else because that seat belt doesnt work right. I wont trust this dealership to service my car anymore, knowing that they employ idiots to work in the service department!
Justin and his team welcomed the fact that I wasn't...
Justin and his team welcomed the fact that I wasn't buying a Toyota but rather a used car and took the time before I got there to learn about the vehicle I was interested in purchasing. They not only welcomed the idea of me purchasing a different make than they were used to, but they were also able to give me more than a fair offer on my used trade-in. They trusted me and I trusted them throughout the whole transaction. When Rick was able to match the trade-in offer that another dealership made me, I knew we'd complete the transaction. Justin worked with me, related to me and gave me the sense that they would do what it takes to meet my requests for financing and payments.With the entire team effort, I purchased my 2014 Mazda CX-5 and have never felt better about the deal. The facility itself is very clean, having great amenities (internet, coffee, water, popcorn, kids area, etc), matched with the professional employees, I would 100% recommend this dealership to anyone I know.Thank you again,Glendon Seal
I am giving high praise for this entire process because...
I am giving high praise for this entire process because everyone was so friendly, helpful and courteous in the purchase of our precertified Toyota Sienna. Initially finding the van using Car Soup, they provided all the information that I was looking for and included ample photos of the vehicle. I scheduled a test drive with Dan Harrison on Tuesday, the 11th, after work. I liked the vehicle and requested a second test drive with my wife for the following day. He was very helpful in scheduling our follow-up test drive scenario, which is where the Customer Service points went through the roof...I met with Dan's counterpart, David Latta on Wednesday, the 12th. As parents of 2.5 year old twins, I requested that I simply drive the Sienna home to show my wife and have her test drive it in our neighborhood. I have not heard of a dealership willing to do this before. I greatly appreciated how this went! While I brought the van home, we left our trade-in vehicle to be assessed. My wife and I returned to the dealership with the van and made a down payment with the anticipation of returning on Saturday afternoon to close the deal.On Saturday, we met with Tony and he was very personable and extremely helpful in the finance discussions. We felt no pressure to purchase anything extra, even though we did (their 10-year Service Plan and some new floor mats).Thank you all for being so professional and courteous!! I highly recommend doing business with them in the future.
I inquired online about a particular car.I was contacted within 5-10 minutes.He answered my questions & offered more info besides.He even offered a closer dealership to test drive the model car I was interested in.And he followed up with a phone call & email. It was only my first day car shopping, but he was helpful & pleasant.
What can I say...Your personal service has earned my...
What can I say...Your personal service has earned my business for purchase of my Matrix. The cars have been in supreme condition, and I respect the fact that you are honest and willing to go the extra mile for customer satisfaction. I'm looking forward to my next purchase and will recommend you to everybody who looks for a car(s). Well Done! Thank you Boris!
Rudy Luther Toyota is an exceptional dealership. In the...
Rudy Luther Toyota is an exceptional dealership. In the last 10 years I have had to purchase less than desirable vehicles due to my credit situation (3 cars at a shady dealership that preys on those with bad credit). Last June at the suggestion of a family friend, I approached Joe to see if Toyota could find me a car that I could afford with reliability. The finance department then came up with a deal, but I was unable to fulfill the requirements at that time. Then Joe let me know that once I was able to fulfill those requirements, that they would work with me. Over the next 6 months I did what was needed and returned to Joe at Toyota in January, whom made miracles happen. I applied online and Joe sent me to Stacy in Finance, who was absolutely wonderful! Everything was explained detail by detail, I purchased a great car and am extremely happy with Rudy Luther Toyota, Joe, Stacy and Khaleed!
Lou is really helpful sales consultant. He is really easy...
Lou is really helpful sales consultant. He is really easy to work with. He adviced the best choice for you and concerned about your situation. Thank you! I would recommend people to buy a car with him and you will get a good experience!
Dave Thomas had a great car for me, but I wanted to see...
Dave Thomas had a great car for me, but I wanted to see what else they had at their sister dealers. He happily searched and found the perfect car for me. He was so helpful and friendly the whole time. He gave me his cel (on his card) and was so good about checking with me during and after the sale. I'm very impressed.
We were fortunate to have worked with Mark Beithon at...
We were fortunate to have worked with Mark Beithon at Rudy Luther Toyota on the purchase of both a used Camry and a new Highlander Hybrid; Mark's the best example one could imagine of a capable, honest, and professional in the automotive field. I've worked with Mark on these two recent car transactions as well as several others in the past and have always found him to be the "best of the best". I strongly urge anyone with a car need....new, used, or service....to contact Mark Beithon at Rudy Luther Toyota; you'll be very glad you did. Very Satisfied Customer!
Bill and Stacey were very helpful. Bill found a vehicle...
Bill and Stacey were very helpful. Bill found a vehicle in price range and car type I wanted. Stacey searched for the best finance deal available for me. The entire experience was efficient and customer friendly.
Short and to the point. Just the way I like it. Chad saw...
Short and to the point. Just the way I like it. Chad saw me looking at the car on the lot, gave me the background on it, I took it for a drive and bought it.The only complaint I have is the amount of time I had to wait to pay for the car.
I found the vehicle I was looking for online and I...
I found the vehicle I was looking for online and I contacted the dealership via Car Soup. I found working with Kelly to be seamless and the value they game me on my trade-in was better than what I could find in southern MN where I live. I would seek them out the next time I begin my car buying experience.
Kelly was extremely helpful, and I would defiantly go...
Kelly was extremely helpful, and I would defiantly go back to her again. I have bought many cars in my time, and she is the best dealer I have yet to come by. She is the only reason for my business at your location, and if it wasn't for her I would have never bought a car. Thank you Kelly!! You are a great dealer to have worked with and you have many great qualities that makes you the best at your job!
Purchased new auto 2012 and immediately had service issue...
Purchased new auto 2012 and immediately had service issue that was repaired, and in the process of repairing this something else was damaged. This collateral damage was misdiagnosed and took 2-3 return trips to correct, and something else was damaged during this repair of the damage caused during repair. Now nearly 2yrs into owning the vehicle the repair of the issue that was caused while repairing an issue that was caused while repairing the original issue is still not fixed. All this after being told by Luther service that I am "all set" after each return trip. Really poor customer service and makes me never want to buy a Toyota, even though I like the car. I guess my advice is just don't buy from Luther so you don't have to deal with Luther service.
As a general rule, I don't like to buy cars, I...
As a general rule, I don't like to buy cars, I don't like the process of looking at cars, and I really don't even like to think about buying cars. My recent visit to Rudy Luther Toyota changed my mind entirely. My sales consultant, Peter Perry, dealt with me in a 'no nonsense' sort of way, answering all of my questions and helping me to determine what I needed versus what I wanted. When we located the car that was right for me and for my family, Peter made the rest of the process as easy as possible. He handed me over to Tony Banse who finished up all of my financial paperwork. I never felt pressured in any way at any step of the process. I cannot praise Peter and Tony enough for their positive attitudes and their knowledge of their jobs. When my family is in the market for another call, we will not hesitate to contact Peter and Tony.
I had the worst car buying experience ever at Rudy Luther Toyota in Golden Valley, MN. The sales woman 'Kelly" wasn't knowledgeable and was inflexible on giving me a couple of days to pick up the car even after we gave her a down payment. When I went for a test drive, she screamed with fright -- I am a very cautious driver and I don't know why she screamed. When we picked up the car (used vehicle) we noticed that the rear view mirror was loose and could easily fall off. This was supposedly a certified used car with only 11,000 miles on it. Once I got the vehicle home, I noticed that they did a bad job on cleaning up the car. This is my second and last bad experience with this dealership.
I found a vehicle I was interested online, and submitted...
I found a vehicle I was interested online, and submitted a request to be contacted. My request was sent after business hours. Before 9 AM the next morning, I had received an email from Justin Miles, introducing himself as my salesperson, and requesting information on when was best for me to come and drive the vehicle. When we arrived later that morning, he had pulled the car up front, ready to go. Justin offered my wife and I lots of information abou the SUV we were driving. He was very aware of all of the options and features this particular Pathfinder had. Once we had decided to purchase the car, Justin offered exceptional customer service, explaining the details of each step, and finishing up with a quick explanation of the service department at Luther...IE the hours of operation, the curtosey shuttles offered etc. We then moved on to the business office, and met John Yangwel. I can say that in my 25 years of automobile purchasing, I have not met a more knowledgable, more honest, more efficient finance man at any dealership, anywhere. John is awesome.His ability to quickly and clearly explain each document is impressive. He described all available service warrenties for our new vehicle, answering our questions in detail. We chose the warrenty he suggested, and could not be happier. The entire experience at Rudy Luther was impressive. The showroom is beutiful, the customer lounge is top notch! The ammenities offered at this dealership are better than any other dealership I have dealt with. I highly recommend Justin and John, and will not hesitiate to return to them when I next purchase a vehicle.
We were at Rudy Luther on Labor Day, a very busy day. ...
We were at Rudy Luther on Labor Day, a very busy day. After we checked in Jodie came out to greet us. She took us out to see the vehicle, gave us the keys, took it for a test drive. Everyone at Rudy Luther was very busy so we knew it would take awhile for paper work.Jodie offered to get us lunch, later we had ice cream. Jodie made us feel very comfortable. We got the vehicle. Thanks for a job well done Jodie.
We went in to buy a new Rav4 on a Saturday. We knew exactly what we wanted when we walked in, colors, model, everything. It took forever for Ernesto to tell us they didn't have one in the color I wanted, he kept trying to push different ones on us that we did not want. Finally he said it would have to be sent in but it would be there by the end of the week and the manager would call us Tuesday morning to give us an exact date. Tuesday afternoon we called, we were told we would get a call back within the hour. 4 hours later I called. Back and Joelle said they were busy so no one had a chance. I spoke with a manager and he did have someone call me back and I thought we were set. Then they said it would be 10 more days until the car came in, unless I wanted a more expensive model! They do not email or call when they say they will, I would never ever deal with the people at this location again.
Bought a 2005 Mercury Grand Marquis LS Ultimate last...
Bought a 2005 Mercury Grand Marquis LS Ultimate last Monday,on the condition ("we owe you") the steering (too stiff), be fixed. Jim Faust was my sales person - very nice & helpful as well as the other people I selected above. I took the car in this morning for that service. I hope it can be fixed to my satisfaction - as you promised in the transaction. I was given a very nice car to drive while the Mercury is in the shop. I really appreciate it. I hope & pray your maintenance personnel will be able to fix the car. It seems to be a really nice car. Thanks again, Sam Tillman, 952-210-7513
I was very happy with luther toyota. I will recommend a...
I was very happy with luther toyota. I will recommend a lot of people who are looking to buy a new or used car. They treated me very well. I would go back to this place in a heartbeat. Thank you for your good service.
Great service by the sale member Dan Thai, we bought our...
Great service by the sale member Dan Thai, we bought our first Toyota from him 3 years ago. We came back to him knowing we will get top notch service, and we know he will find the right car that fits our need. We actually had to trade in a car, and the entire process was very smooth and easy. We are extremely happy with his service and our financial specialist John Yangwel was extremely helpful as well. John covered all the detail questions which make it easier for us to decide which option/package to choose from. thanks Rudy Luther!Jack
Rudy Luther Toyota makes the scheduling process seemingly...
Rudy Luther Toyota makes the scheduling process seemingly effortless. Doug and the service team had my truck services and washed all in the time promised, and the courtesy to call me when completed was simply outstanding. I've been a happy customer for many years - and the team at Rudy Luther Toyota really puts that adage about not taking your car to a dealer for service to rest.Thank you Doug and the service team for another outstanding job!
Staff was attentive and friendly. They quoted us a cap...
Staff was attentive and friendly. They quoted us a cap price at the beginning. The facilities were very nice with many beverages and pastries. Our vehicle was done in under one hour, even though the store was crazy busy! (We had made an appointment).
I took our Avalon in for routine oil change this morning....
I took our Avalon in for routine oil change this morning. Not a smile or even saying hello upon checking in the vehicle. He told me it would be $30.00 extra in addition to oil change if I wanted a mechanic to look into the condition of the brake - isn't this usually checked as a part of the routine/courtesy inspection? I thought they always check out the fluids, battery condition, burnt light bulbs etc. without charging any extra fee for the customers. I said no to this of course. After the service was completed, no 'thank you' nor 'have a good day' statements were observed. Another strike here - is it that difficult for this guy to saying what other service advisors are saying to their customers in the waiting room? My wife stopped by to seeing how it was going about half-an hour after I checked in for service. She drove into the garage asking to see if anyone could quick-check the tire pressure of her vehicle (without any appointment at that time). Mia immediately came up to her, with great smiles and saying friendly hello to her (as my wife told me later how pleasantly she was greeted!). She arranged one of the advisors on spot to inspect the tires and even offered to give my wife's car a complementary carwash! My wife and I have been a long time Toyota owners for years - one of our vehicles has been on the road for fourteen years now. We have always been loyal to Toyota and will most likely to stick with it. The sad thing is about the dealership is we as customers have to know who we can expect to get a decent and courteous customer service there. Would we return there in the future? - maybe - if we can be convinced we can expect the sincere and courteous service from staff like Mia, definitely yes. I think Mia deserves a promo and could actually teach a few lessons to this service advisor who could use some lessons on manners, courtesy and better professionalism. We love Toyota's, and most part like the dealership for many aspects. We sincerely wish the dealership continuous success also. Managers and supervisors - please look into and see how your employees are treating their customers very carefully. We would like to seeing more Mia type employees there at all levels, and honestly, who wouldn't appreciate a simple hello with pleasant smiles?
Excellent experience, as always. Extremely customer...
Excellent experience, as always. Extremely customer service focused. Great people, providing great service at a fair price. I have used Rudy Luther Toyota for all may service and repair needs for over 4 yrs now and have never had a less than excellnet experience.
I pretty much love everything about this dealership,...
I pretty much love everything about this dealership, except a single thing that is just maddening. They will, rather consistently, leave your car unlocked on their lot when you bring it in for service. This has been going on for me for 8 years, since I bought the first car there. I have complained about it rather consistently. I like the dealership and I love the people and they do good work, they just can't figure out this Valet thing. If it is because I only leave the key and not the key fob, that isn't an excuse. I don't leave the key fob, because the one time I did leave it with an auto repair place (not this one) it didn't come back and I had to go through the trouble of getting it replaced, so I won't do it again.Here was my week with Rudy Luther Toyota, they almost made it.Tuesday, I came in with the corolla for an oil change, took a little longer than I expected, but that is ok. Went out to the lot to get in my car, it was locked, HOORAY.Wednesday night, I dropped off the scion XB for a 100,000 Mile service. I told Kong 3 times I wanted the car locked on the lot as I was going to leave it there overnight. He got that taken care of, thank you very much! We might be on to something!Thursday morning, I came in before work and picked up the scion XB (like I said, it was locked) and left my Sienna's Key in the drop box for an oil change. I put on the envelope that I would not come for my car until 7pm. I was called at noon informing me that it was 'ready'. On my way home from work (about 4pm), I stopped by to pay for both the work on the scion XB and the Sienna and planned to pick the Sienna up around 7pm when I could get someone to give me a ride there. Immediately, i went to the sienna before going in to pay. Yup, unlocked. So, two out of three isn't bad?Here's the point. I have to go through my car, top to bottom and remove all garage door openers and anything even remotely of value. I also have to pull anything from the glove box and trunk that has my name and address or anything else on it because I can't be sure that when my vehichle is parked out on their lot, that it will be locked. It is a PITA.I was hopeful, I was bringing all three cars in over three days. I know they have worked on this, I figured maybe they had beaten the issue, but alas, they have not. So, note to criminals, if you want free access to unlocked cars with garage door openers etc, go check out the service lot at Rudy Luther Toyota. I am guessing around 33% of them will be unlocked. Many will have insurance cards with names and addresses in the glove boxes. Who knows what else you may find.For 8 years, the first thing I have done when returning to pick up my car is go to see if it has been locked. I have given positive reviews when it is locked, negative when it has been unlocked. This is my first time reviewing them on 'dealerrater' as they seem to have recently switched to it.I would be immensely happy if this issue would go away. If they leave my car, it should be locked, I don't care how long they expect it to be unattended. 5 seconds, 5 minutes or 5 hours, lock it, please.
I bought and have serviced my 2009 Corolla at this...
I bought and have serviced my 2009 Corolla at this dealership. I have always been treated with friendliness and respect. My questions have always been answered and explained. I have never had the feeling they were trying to sell me service I do not need. (They have even skipped replacing certain filters if not needed at maintenance checks.) This was after my experience in Florida last winter where a dealership tried to pressure me into replacing 3 filters during an oil change, all of which I was told were still OK when I returned to Rudy Luther Toyota. Today's service was just an oil change, which was handled quickly and courteously as usual.
If you want to save money and buy a great car, go to Rudy...
If you want to save money and buy a great car, go to Rudy Luther Toyota in Golden Valley, MN, and ask for Boris Sonkin. He can arrange a plan that meets your needs no matter the style or taste. Depending on you financial circumstance, he can make leasing or purchasing a completely new or used car simple. A truly honest man that will give you REAL facts.
Billy and Stacey were very efficient. They met our needs...
Billy and Stacey were very efficient. They met our needs and fit us into their schedules, which was greatly appreciated. It was a smooth trade in of our current car.
My car was overheating and brakes needed to be checked....
My car was overheating and brakes needed to be checked. Needed new front brakes and a water pump but later Mark called me at home to ask if my Rav4 had ever been in an accident. Yes. Apparently a part was missing for the fans when it was repaired and that caused the car to over heat. So the problem was discovered by the service department and Mark helped coordinate the resolution with my insurance agent and the original body shop. I was out of the loop and didn't have to negotiate anything. All was resolved and I only had to pay for the brakes. THANKS! The original body shop stood by their work and paid for the rest.
Khaled was incredibly helpful and kind. He was also very...
Khaled was incredibly helpful and kind. He was also very knowledgable about toyotas. When I test drove the car I wanted to purchase, he made me feel very comfortable driving with him by talking with me and gave me directions since I didn't know the area well. When we returned he made the purchasing process very easy and did all the calling and contacting my bank himself. Tony helped us finalize the sale and his sense of humor made it a lot of fun, even though car buying can sometimes be stressful. I would definitely purchase from them again. My only complaint is that the Toyota corolla I bought was a little overpriced compared to the kelly blue book value. Still, I wanted to get it because it was a good car, and I am satisfied with my purchase. Really though, when you go there, as for Khaled (Kuh-Leed), he is really wonderful to work with!
Mr Beyer caught a Water Pump issue with my 2008 SCION XD...
Mr Beyer caught a Water Pump issue with my 2008 SCION XD when I brought it in for a Oil Change, when he told me the repair cost I indicated I would not be able to purchase the new tires due to the service cost of the Water Pump. Although the warranty was no longer in place my SCION has less than 30K miles and Mr. Beyer worked with Toyota to get a reduced cost for the Water Pump which is a great help to a retired lady living on a fixed income. Mr. Beyer also worked with my son-in-law and daughters for a surprise birthday present for me, a set of 4 new tires for my SCION. Luther Toyota has continually met my expectations for service since I bought my SCION in 2007. Thank you!
Terry is a very trusted adviser He is knowledgeable,...
Terry is a very trusted adviser He is knowledgeable, friendly, and honest. He is one of the reasons I always recommend Rudy Luther, for the quality of the work. Judy Dease.
Overall experience tends to be ok. Their service staff...
Overall experience tends to be ok. Their service staff isn't friendly at all. I have had to wait a while when dropping off my car for servicing (with an appointment) without any of the service staff acknowledging us for a while even though we are in plain sight. Their service staff tends to have the attitude as if they are doing us a favor and don't smile or even show customer appreciation. In our recent visit they offered to remove the bike hitch attached to our car so it could be washed, but they never did and gave us the car back unwashed.Their waiting lounge is very nice and is equipped with TV, coffee machines, cookies and a play area for kids.
Just went in for an oil change and possible tire...
Just went in for an oil change and possible tire rotation. Terry looked up the last time I rotated the tires and noticed that I bought the tires at the dealership 18 months ago or so. He said the tire rotation was free because I bought the tires there and though I was a couple of huindred miles short of the time to rotate the tires, he had it done for me at no cost on this visit. Terry was great and very friendly. So, too, was the cashier who stamped my oil change card and took the time to remind me that the next oil change would be free. I have been very happy with all of the service I have had a Rudy Luther Toyota.
We leased a new Rav 4 last year and it came with free oil...
We leased a new Rav 4 last year and it came with free oil changes and several services. These visits give the dealer an opportunity to keep making an impression, and they have done a very good job of it. Check in was quick and efficient, they did the work in the time window they said, the car was washed, and out the door I went... refreshing these days to have someone do what they say they will, and on time too.... While waiting there several nice areas to lounge in, a few snacks, and new cars on the sales floor to look at. Not the worst way to spend an hour. NICE JOB
Terry has always been available for questions and...
Terry has always been available for questions and explanations - great communication skills. The cashiers are great also- very friendly, patient and efficient.The only recommendation is to have training for your call center personnel - very abrupt and impolite.
One of the reasons I chose Rudy Luther Toyota in Golden...
One of the reasons I chose Rudy Luther Toyota in Golden Valley is that my husband purchased a Toyota Venza in 2012 and we were pleased with both the buying experience and the service since the purchase.
Boris is very good, up front n honest! I brought my 2013...
Boris is very good, up front n honest! I brought my 2013 Rav in for its 5,000 mile check up n he was still friendly and helpful!
Friendly and welcoming environment and staffs were...
Friendly and welcoming environment and staffs were friendly, helpful, and very engaging. No surprise at all! I worked with both Tony Banse and La Vang and they were both very helpful at helping me choosing the right packages. I didn't get to wait that long for all the paper work to be processed and take my car home. Both of them make me their priority and at the end of the day I was happy with my decisions. I would recommend Rudy Luther Toyota in Golden Valley to everyone. It's a great place to shop for new and used cars. They have one of the best deals with great sales people to work with you. Not to mention they also have some goodies for their customers. Come one and come all. You will not regret it, because I didn't!
Outstanding experience overall. Ernesto made the whole...
Outstanding experience overall. Ernesto made the whole process relaxed and stress-free. Ernesto and Miranda helped me walk through different options for purchasing my car until I found one I was happy with. Stacey even stayed late to help me finalize my paperwork. The whole team is amazing and extremely customer focused. Thank you for a great experience!
I gave the rating I did b/c so far I love my Prius. You...
I gave the rating I did b/c so far I love my Prius. You sold it to me with a full tank (thank you) and I have still not had to fill up since! That was over a week ago and it's still half full! I also gave you this rating b/c John, Nettie and Tony were all extremely personable and helpful truly making it a very pleasant experience. There was no haggling, only a bottom line price offered. We've worked with John before and trust him with the financing. Tony spent more time than necesarry with me and picked me up from their biggest competitor to drive me over to pick up the new car. Thank you!
Was scheduled with Jeremy but Terry helped me. Came in...
Was scheduled with Jeremy but Terry helped me. Came in for an oil change & car was making noise, something was loose underneath. They checked the problem and quoted me a price. Since it was related to the fuel tank I had to have the work done. When vehicle was done, the price was lower than quoted even with the oil change. Very happy with the service here, everyone is very pleasant. Great job as always!
Andy is great. Always remembers me and my car. Has...
Andy is great. Always remembers me and my car. Has great suggestions on servicing. Never pushy. Barb in billing area was a pleasure to work with. She went through everything on the work order. Nancy R (receptionist) is always great to talk with.
This dealership is excellent on all fronts. They provided...
This dealership is excellent on all fronts. They provided great service with none of the usual nonsense associated with car buying. Theo was great to work with and a pleasure to deal with. John was super friendly and made the process go fast an smooth.
Joe and Tony were great to work with. Both made my wife...
Joe and Tony were great to work with. Both made my wife and I very comfortable with looking at cars with no pressure to buy.Tony did an excellent job on the test drive of letting my wife get comfortable with the car without wowing her with all its bells and whistles.Joe was very transparent with the pricing and made me feel like a received a more than fair deal buy still providing a profit to the dealership.Dan did a nice job in reviewing the details in the limited time he had.We highly recommend all 3 and the Luther Toyata dealership.
I went in for a recall update to my Corolla. I had the...
I went in for a recall update to my Corolla. I had the pleasure of working with Doug. He was so friendly, knowledgable and helpful. I had a question about my rear passenger door and he was so quick to immediately come over and take a look. He was able to explain the issue, even tried to fix it and then told me the approximate cost to completely fix the problem. Really, I was so happy with him. Also, the recall fix took less time than expected and I was on my way quickly. Thanks so much to doug and the team for creating such a great experience for me.
My car had a funny smell when I was driving it. I...
My car had a funny smell when I was driving it. I brought it in to the dealership and they were very thorough trying to find the cause but they were not able to duplicate my problem. They never made me feel stupid and dealt with me professionally.I appreciate Brian's patience with me when I mis-heard the amount he quoted for repairs and freaked out a bit.
I have used this dealership for more than 10 years. They...
I have used this dealership for more than 10 years. They have consistently given me fantastic service, with fair prices. Prior to going to Rudy Luther, I always felt like I was being taken advantage of. These guys are honest and tell you like it is.
Professional employees, clean facility, friendly, good...
Professional employees, clean facility, friendly, good location, flexible and wide open hours, ease of doing business, timely, easy to correspond with via email and phone - accessible
Boris Snkin is nice person, very friendly. He knows...
Boris Snkin is nice person, very friendly. He knows everything about his job. He is very professional.We got fifth car with him.Next we will come to him again.Tatyana and Valeriy Snezhko
Had our 5000 mile service and found it very easy, fast...
Had our 5000 mile service and found it very easy, fast and the people were very helpful. It is nice to be able to take our car in to be serviced and not to feel stressed out by the experience.
Great customer service, fast repairs, competitive labor...
Great customer service, fast repairs, competitive labor pricing, and really nice shuttle drivers. A well run service department with a motivated team! The best auto service experience I've had in years!
already disapointed with customer service
We traded in our 2007 Corolla this week for a 2013 Rav4.We had horrible service 4 years ago at this dealership (kept our car for 4 days and never fixed the problem,,,) thought we would give them a try. The salesman was very informed but obnoxious in his sales techniques. If I heard "I am being brutally honest" one more time I would have thrown up my lunch. All we heard was how in 2009 every job at the dealership was looked at with scrutiny, to provide the best customer service. In 30 minutes we had driven and chosen the Rav4 we wanted.... 4 1/2 hours later we walked out the door... waaaaaay too long. We purchase all the optional extended service and appearance packages. Two days later I called to set up an appointment to bring the car in for the installment of the appearance package. I left a message for the appropriate person. Never received a call back. HMMMMMMMM wondering how future interactions will be. Will update!
Treated like royalty from the second I got out of my car,...
Treated like royalty from the second I got out of my car, until I picked my car up later in the day. They really have the best customer service. Love it!
Andy Kelm greeted me promptly, he is so professional and...
Andy Kelm greeted me promptly, he is so professional and friendly. He provided information for the service that my vehicle required, answered my questions. Your dealership owes its excellent reputation to employees like Andy! Thank you!
This is the first Toyota I have ever owned and I...
This is the first Toyota I have ever owned and I absolutely love it, probably because the service department is second to none. I bought my FJ Cruiser new here and have been in for various service appointments and every single time I have been very happy. Andy helped me today and was no exception, super friendly and courteous! My car is always done on time and it's freshly washed and vacuumed too. The waiting area is the best! A huge flat screen TV, lots of comfortable chairs, a business room, free beverages and snacks, even a dedicated kids area. What more can you ask for? I have owned just about every single kind of vehicle you can think of and Toyota has been my favorite by far. My husband has a new Mercedes SUV and can't get over the excellent service that I get, something he can only dream of!
Rudy Luther Dealer is make a good deal and nice to me....
Rudy Luther Dealer is make a good deal and nice to me. Also, I told my friend Sokhoun Nhul to buy a CAMRY SE last week on Rudy Luther dealer.
I had the 10,000 mile tune up and oil change with...
I had the 10,000 mile tune up and oil change with promised timing and excellent customer service. I would recommend Toyota and this dealership. I love my Pruis!
My first contact with RL Toyota was with salesperson,...
My first contact with RL Toyota was with salesperson, Nettie Jubie who I cannot say enough GOOD. She was professional in all aspects of the purchase of our new vehicle. As for the service department I can only say, I've never had anything but a positive experience with the friendly, efficient staff. You drive in and they're immediately doing their job with a smile on their face'
I was greeted promptly and courteously. I was able to...
I was greeted promptly and courteously. I was able to sit in a comfortable waiting area while my vehicle was serviced and enjoy free popcorn and cookies. The work was finished promptly and explained completely. This dealership is great!
Buying my RAV4 was made very easy by the Luther team......
Buying my RAV4 was made very easy by the Luther team... This was a first, buying made fun... Thanks Scott for the help in learning my n\ew tech stuff... Great job guys!!!
Our Toyota Sienna is only a year old and had a loud...
Our Toyota Sienna is only a year old and had a loud rattling in the 3rd row seats. We brought it in for an oil change and they greased the latches which fixed the problem. Although they initially didn't seem sure about the source of the noise or their fix, the noise is gone and we are pleased.
Transmission: 8-Speed Automatic
Body Style: Minivan
City: Minneapolis, MN
Engine Type: 3.5L V6 24V GDI DOHC
Transmission: 5-Speed Automatic
Body Style: SUV
City: Minneapolis, MN
Engine Type: 4.0L V6 24V MPFI DOHC
Transmission: 6-Speed Automatic
Body Style: Sedan
City: Minneapolis, MN
Engine Type: 2.5L I4 16V MPFI DOHC