Route 23 Automall

Zero Stress Thanks to Rick at Route 23 Ford!

Our salesperson, Rick, was (sincerely) friendly and not at all pushy. His knowledge (and patience with us) was very much on point, and it made our buying experience truly the best we've ever had! Thanks, Rick!

Smooth as silk

Purchased a 2017 titan from this dealership the whole process from walking. In the door to PJ finding the truck I wanted was very pleasant. I would recommend. This salesman an dealership to anyone. Only one critique the wifi needs to be improved way to slow . Am very satified

Sales

I bought a Ford Fusion. I love it! Cory is an awsome salesman. Thank you!

mark D

Stop in to see Rick Mostacero. Great guy !!! When I got there to pick up my truck I was being very picky on the cleanliness of the vehicle and Rick took care of it right away. Very easy to deal with and not pushy. He really goes out of his way for his customers. A real pleasure to deal with.

Wish I could give ZERO stars!!

Wish I could give a ZERO star! Used car manager is a jerk. Refused to honor even his own warranty agreement. Brought my used purchase back for repair - he decided it was too expensive (for HIM) to fix. He wouldn't even talk to me himself. When I told his go-between to tell manager I'll offer to pay half (which I was NOT obligated to do), manager wouldn't even pick up his own guy's call. If you want to buy a Ford or Nissan, by all means buy one; just DON'T DO IT HERE. I saw other reviews like this one, but also some good reviews, and I made the mistake of giving them the benefit of a doubt. The good reviews must have been only NEW purchases...The BEST people in this place work in the repair shop in the back building - Brian, Chris and crew. They're the only ones I will ever deal with there. (As far as doing something about the refusal to honor the warranty, I'm only just getting started...)

Great Experience!!!

Purchased 3 automobiles from Route 23 Auto Mall in the past. This time I am leasing for the first time....PJ Flattery is great! explained the whole process...made great recommendations and was a pleasure to deal with. Sat with me and reviewed everything in the new car to make sure I was comfortable before I drove it away. Will go back when it is time to get another vehicle.Also from past experience the Service Dept. is spot on. Another good thing about Route 23 Auto Mall!!!

Car buying doesnt get any better than this!

This is the second Nissan Murano that I have purchased from Steve Boxenbaum at Route 23 Nissan he is knowledgeable, responsive, and focused he went above and beyond to locate the exact Murano that I wanted and made the buying process quick and painless again. The entire staff is professional, courteous and attentive it is a pleasure to do business with this dealership and as I told Steve, he has me as a customer for life. Car buying doesnt get any better than this!

Amazing Experience

Bought a 2014 Ford Mustang the sales representative was Eddie Cordero. The process was easy the price was fair. Eddie made the whole process easy and pleasant. I would definitely buy from the dealer again and would look to see if Eddie is available. Not only is the car amazing the dealer and sales force is pleasant and patient.

Rt 23 Nissan auto

I had a great experience here. No pressure and all of my concerns were addressed promptly and courteously. We made a great deal and the staff was very pleasant to deal with.

Nissan Rogue lease

This is the 3rd time I have leased a Nissan from Route 23 Automall. Mike Voorhees was very knowledgeable & helpful in finding a vehicle that fit my needs and was within my budget. I'm very pleased with the Nissan Rogue.

Great Experience

Great experience! Ask for Richardo. It was a pleasure doing business with them.

Service /sales

I definitely recommend rt 23 automall. Good service good price. Friendly people. Salesman name Ricardo M. Is great. Go and you won't be sorry when buying a Ford.

Highly recommended!

Bought a certified pre-owned Maxima this past Friday. Eddie Cordero made the process enjoyable. He was not pushy and extremely helpful with everything. I will definitely be sending him some referrals! Excellent customer service and very professional dealership.

Great Experience, Great Service, friendly staff

I leased my Altima from Eddie, he was very helpful, although they did not have the color I wanted he reassured me that he could find it within a couple of days. Eddie kept me up to date on the status of my car, and he delivered it as stated. The experience was very pleasant.

Friendly and helpful!

Top notch customer service! Financing was painless! Went in looking for a certified used, left with a new Nissan Versa note. I look forward to dealing with them in the future.

As always, AWESOME!

Recently returned to Route 23 Nissan to get my mom into a new car. Initial visit included viewing different vehicles and getting preliminary numbers and discussions about our particular situation. Very understanding and receptive, honest and patient - left with information requested - no pressure. Returned later in the week to discuss my own options already in a lease and wanting to refinance. Again, Craig (manager) and salesman (Eddie) reviewed my current situation and provided options and reasonable solutions to put me in a better financial position. When all was said and done, mom and I left at the end of the weekend with twin Altima's and are thrilled with our new vehicles!! The staff was very helpful and understanding and worked tirelessly to ensure we got the best deal! Thank you all again from the bottom of my heart! Always a pleasure :)

Mary Apgar

I'm a senior citizen, and over the years have had a lot of bad experiences buying a new car.In fact, I never go alone instead take one of my sons for backup. I was pleasantly suprised that there was no pressure at all. In my mind, I knew what I could spend and was not going to go over my budget. Got the car I wanted, Nissan Rogue at a great price, it drives like a dream, and was very happy with the salesperson, Rich,

Very Happy

We recently bought a certified used car. We dealt with Corey in sales and Richie in finance, both were very knowledgeable, helpful, flexible and friendly. They explained options and answered all of our questions without being pushy. We were very happy with the service are very happy with our vehicle. I will go back to buy another car from them again.

Great service

Good experience, the process was pretty fast, and I got the car that I wanted...

Horrible Customer Service

I contacted this dealer where I just bought my new Nissan from and three times they said they would call me back with nobody every doing so.....Horrible experience with receptionist who is nasty and tells me they will call you back....NEVER CALLED, finance, sales person, new truck salesperson. I had called inquiring about a new truck for my husband, they never called me back either. Terrible. I was going to have my future daughter in law and her mom release their Nissan's from Route 23 but have DEFINETLY changed my mine on that......

Great People Brought Me Back!!!

After two leases, lousy service both in the Purchasing and Service of both vehicles at Rt. 23 Auto Mall , I returned because of two exceptional people, Steve Galletta, Certified Service Technician and Patty McNamara, Customer Service Manager. I had purchased my last Explorer from Elite Ford (Closed by Ford) and it was one of the best buying experiences of my life and I have had many vehicles in my time. I had this vehicle serviced by Liberty in Clifton and met Steve Galletta, Service Technician . When Liberty closed he moved to Rt 23 Auto Mall Service Department and he convinced me to have my transmission problem taken care of at Rt. 23 Auto Mall. I did and am happy to see that the Service Department has changed and the people are upbeat, helpful, and friendly. Patty McNamara kept me informed every step of the way and made being without my car for three weeks tolerable. I was not put off and given stupid excuses in the past and found that to be both insulting and very irritating. Of course, returning to a place you swore you would never go back too speaks volumes for the trust I have in Steve Galletta and his knowledge and abilities. It just goes to show you how important good employees are to your Business. Because of this positive experience at Route 23 Auto Mall Mr. Barna, I will be a returning customer.

Great Help

After visiting Route 23 AutoMall. Steve Secor was very helpful and pleasant with my issue with my Nissan Murano.

They made it right

I wrote the review not happy. Well Scott the owner certainly restored my belief in customer service and helping people. He called me emailed me and texted me until I called. Even though I was not completely right he thought I should have been treated better and paid for one of my tires. He is a genuinely good dude ans made a customer for life with me. And a thank you to Brian from service as well.

Not Happy

I purchased a car and leased a car from this dealership. The car i bought was a 2014 nissan frontier, certified preowned. while driving it on route 23 today i got 2 flat tires on the passenger side. i called them and asked them to tow my car to there lot so i could purchase 2 tires and have them put on. I was told that i had emergency roadside assistance with the car. They would not do it. they said free tow for tires isnt the service i had with the car. Fine. Now again i was about 500 feet from the dealership with 2 flat tires. i have 2 cars from these guys and they couldnt give me a tow so i could purchase 2 new tires from them. this in my opinion is horrible customer service. when my wifes lease is up i will be dropping her rogue off in the mazda i BUY for her.

nice place to purchase vehicle when you are ready

Michael Voorhees was great salesman,very positive experience

Sorry I went to this dealership

I gave this dealership a $500.00 deposit on a new car and was told I had a few days to think about it.I called back the next day to cancel this order.I was told that they would refund this money to my credit card.I have called bck many times now but after 30 day they still have not issuede the credit.

Great Sales Experience

It is hard to find a fitting description of my experience at this dealership. My salesman, Jason McKeown treated me as an intelligent buyer with respect and understanding. He made certain that I felt good dealing with him, which I truly did. When things were being finalized he was able to move a little in response to what I thought was fair. Nothing was done behind closed doors - a very up-front and honest place. I am assuming that service will be similar.

Great Sales Work

After visiting another dealership it was discovering a new world when I got to Rt 23 Auto Mall. Jason M., my sales person did his best to make me feel that I was at the right place, which I think I was since I got a better car than I expected for my budget. It is wonderful to have a pleasant experience with a sales person instead of trying to fight a war and always be under pressure. Not at this place. I am sure anyone will have a similar experience, especially with Jason. Thanks.

AWSOME AND RELAXED

LENNY IS A PRO. ! JAMES WAS THE BEST!!! GOD BLESS HONEST PEOPLE...

The nicest time buying a car!!!!

I have to say, I remember buying cars in the past, and the complete torture that it was. This time was different. Jason McKeon made my time buying a car totally fun!! I got a great deal and was treated like a queen. Jason even got me lunch while I was waiting for the paperwork. He played with my children and made sure we were all comfortable. I can't believe that a car salesperson was so honest. Jason gave me a super deal, and I am driving my new car. And my kids keep asking to go back to the car place because they had so much fun!!! Jason is the best

Just a great experience buying a car.

I just wanted to thank everyone at Rt 23, and my salesperson, Jason McKeown. This was a great experience buying a car, and Jason made everything easy. Every aspect was clear to me, and I understood everything, with nothing hidden from me. Jason was very upfront with everything. Thank you so much.

Simply the best dealer and salesman

I dealt with Jason McKeown and Wayne Ford while purchasing my new car. I could not have asked for more service than what they gave me. My car is beautiful, and my payment is right! Come to this dealer and ask for Jason or Wayne to be treated well, and get a great deal! Thanks guys!

Easy car buying. no pushy salesmen

This is the first I bought a car and the salesman didn't call and annoy me every day until sale was final. I liked not being pushed into buying something I didn't want. The sales man was also very patient with our circumstances. Everybody was very friendly and acted as though they were your friend. Very nice. Thanks guys

The best ever!

It was the absolutely ultimate experience! Jason McKeown, the sales person assisting me, was totally professional and nice at the same time. I could not ask for a better service and would recommend this dealer to everyone!

I wish every dealer was as good!!

I was literally blown away by the customer service I received when buying a car from this dealer! Everything went smooth and fast and before I knew it I was driving away in my new Nissan Altima happy as can be. Jason McKeown who guided me through entire process was extremely helpful and knowledgeable at all times. I would definitely recommend this place to everyone!!

Great Assistance and Great Service!

I am so happy I made a switch over to Ford vehicles back in May. Steve Secor and the rest of the Route 23 Automall team could not have been more helpful while servicing my Edge. From calling to make my appointment for service to picking up my car, my questions were all answered. My salesman contacted me after my appointment was set to check in with me about my car and my mechanic, Tim, went over my car with me and let me knew when I would be due for service again. He answered my questions about driving in the winter months and any other concerns I had. I was notified and reminded of my appointment via email and was contacted various times throughout the day on updates of the work being done to my car. I am beyond happy and grateful for all of the team members of Route 23 Automall. Thank you!!

ROUTE 23 FORD - EXCELLENT CUSTOMER SERVICE!

Came back here for the excellent service provided in the past by Michael Luberto and worked with Michael, Fernando Pena, and Julian in effort to find a good deal and fit for my boyfriend and myself. Everyone was very helpful as I had expected and handled everything in a timely manner. They accomodated to our later schedules and stayed even after closing to make sure all of our questions were answered. Drove off in our new vehicle tonight and could not be happier! I would definitely recommend Route 23 Ford to anyone and if you get the chance to, meet Michael, Fernando, and Julian themselves. They will work super hard to exceed your wishes and expectations when it comes to choosing the right vehice. Thanks so much guys!

Amazing experience

I've recently purchased a new Nissan Rouge at this dealer and couldn't be more happy! Jason, my sales assistant, was honest, efficient and did not play any tricks when it came to pricing or the deal in general. The process was fast and totally joyful and I would recommend this dealership and sales person to everyone who wants to buy either Nissan or Ford.

New Car

I just recently leased a 2014 Nissan Rogue, this is my first time leasing and I had a lot of questions. I was very satisfied with my experience and was very happy with the customer service. I needed a car pretty much right away and Fernando was very accommodating, making sure I had what I was asking for and within the price range I needed in a short amount of time. All in all I was very satisfied with my experience and definitely recommend this dealership!

Great Experience

Excellent experience! Mike Voorhees was a great salesman! I would recommend him to all of my friends.

Not really sure anymore!

I have neem dealing with the dealership since I bought my 1st vehicle when I was 17. I have been to the dealership 4 times in the past week due to the salesman and finance manager that I had not returning my calls. I really do not this either of the 2 have any customer service skills at all. They both do not return calls or want to help you when you go to the showroom. I waited 3 hours with my 3 kids to speak with finance to see what was going on with getting me into another vehicle. Being a customer for over 15 years, you would think they would want to keep you happy with their dealership.

LEASE ENDED TREATED LIKE GARBAGE

Route 23 Auto Mall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car everything was different.I purchased my lease at Route 23 Auto Mall in NJ and then moved to Rhode Island. However when my lease term was over, I returned my car back to Route 23 Auto Mall where I originally purchased the car. Once a customer always a customer, think again! Route 23 Auto Mall lied about willingness of returning out -of-state license plates to the DMV and instead sales person Lenny kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated. I am seeking $148 from dealership to cover the time frame (June August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 Auto Mall, I was given no consideration by the salesperson Lenny, office manager Wayne, office manager Ruth, and instead treated like a bothersome customer. #Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers

2014 Murano Lease

We Went to Nissan on Friday, July 25 and leased a 2014 Nissan Murano. All I can say is we received A+ service from start to finish. Our salesman Emilio Sullivan was so impressive, he made us feel like family, not customers. We got a great deal and a great feeling that we were appreciated by all of the staff. Thank you also to Craig VanBaulen, who made this deal possible. Needless to say we will be repeat customers for years to come.

completely mislead and dissappointed

After discussing things with the finance manager, the loan pymts were going to be a bit too high for me so I left. However the next day the salesman called me and said would you accept if I can get them at X amt for your monthly pymt and I said yes, he said he would get back to me and he did to say "when do you want to pick up your car" and I was so excited and said tomorrow!! However when I went there expecting to drive home in my new vehicle, I was told that they could not do the deal that I was quoted over the phone on tues and that he should not have told me that until he spoke with the finance manager who was out on Tues. Not sure who the salesman was with but he told me he was sitting with 2 people as we spoke ready to make a deal, he stated that one was the general manager, who said that he never spoke to anyone on Tues about this so again I was "mis" informed by the salesman. So I walked out empty handed and completely devastated. After trying to talk to general manager to make good on the misinformation that the salesman gave me he said they could not and it was a he said she said thing. Purchased 2 cars in the past here and paid both off early but I will never come here again.

One of the best dealers

One of the best dealers I have done business with. I was searching for a specific vehicle for quite some time. After being played around with by other dealerships, I took a longer drive to Butler. The customer service is amazing. They went out of their way to find me the specific vehicle I was looking for. I would recommend them to everyone.

New car

This is the 4th vehicle we have gotten for my family in the past 3 years and everything was terrific. This one is a brand new Escape and Lenny was extremely helpful and professional. We had worked with Steve on the previous vehicles, but Steve recommended we work with Lenny since Steve was recently promoted and we were not at all disappointed. I had called the day before and Lenny had everything ready for me to review and test drive. We picked up the car next day shortly after visiting the showroom to finalize selection. Thanks and keep up the good work!!

A wonderful out of town experience

After searching in and around the Rochester NY area and not finding what we wanted, we hit on the perfect used car for us, a 2013 Acura RDX. Initially I worked with Kara who helped provide me the information we needed and coordinate my transportation from airport to the dealership. Marcus was great in finding me and conversing along the way. He handed me off to Glenn who completed the deal with me. All in all a great experience from people who definitely wanted my car buying effort to be easy and fun. Thanks Route 23.Jack

Truly Exceptional Service at Route 23 Automall

I recently bought a new Nissan Rogue at Route 23 Automall in Butler, New Jersey. Our sales representative was PJ Flattery. PJ was one of the best sales reps I've ever had the pleasure of doing business with in terms of buying a new car. From the moment he contacted me about my inquiries to purchase a new car right through the delivery of the car, PJ was a truly exceptional sales rep. The facility in Butler is friendly and everyone was quite helpful there. I have absolutely no complaints whatsoever about Route 23 Automall. The one thing I don't like to do is to encounter a very pushy sales rep when I am shopping for a new car. PJ Flattery and Route 23 Automall were very respectful, courteous and understanding as to the type of vehicle I wanted to buy and how much I could afford to spend. PJ delivered everything I wanted and kept me within my budget. There's no question in my mind, if I ever need to buy another vehicle in the future, I would surely go back and do business again with PJ Flattery and Route 23 Auto Mall in Butler, New Jersey.

First time buyer at Rt23

Had a great experance at Rt23 Sales people are nice and got a great deal..... Will shop there in the future for my next car

Body shop...

I rarely write reviews on body shops since I do not use them often enough to develop an opinion but this is my exception. I have used the body shop at Route 23 Auto Mall three times for two vehicles...twice for my Green 2002 Eddy Bower Ford Explorer and once for my Black 2004 Volvo S60. I typically keep my vehicles for 200k miles but I maintain them mechanically. Finding a body shop that keeps them looking like new is a wonderful thing and Route 23's body shop is exceptional. The body shop is clean and modern with a paint booth that is space-age cool. The personnel are helpful and the work is flawless...yes...my vehicles came out like new. Dave of Wayne NJ

Beyond Professional!!

I would just like to take a few minutes and and Thank 3 of the most professional people I have ever worked with in the car buying process. For the record I have spent 13 years in the car industry, I have always worked for very high line vehicles and dealerships. So to make a long story sort of short I have lived in NJ almost my whole life, and relocated down to Florida in September. My uncle calls me and wanted help and advice on buying a ford escape, well since I'm in Fl very hard for me to just go to the dealership and close the deal with him. Anyway he went to a Ford dealer by his house and didn't have a bad expierence so he drove the car and called me to ask me some questions. I told him I would do all the negotiating and all he would have to do is pick up the car. Well that's when things went south quick, First I called the salesperson explained to him I'm in the industry and could not believe how unprofessional he was, asked to speak to the manager { left a message never got a call back btw} This is where how I see people get frustrated in buying a car, because you don't see this from the inside. So I waited a few hours for a call back got nothing SO decided to call Route 23 Ford. ( Also would like to say this was a cash deal, no trade and open on all colors, for a dealership that is the easiest customer to have). I first called Tiffany explained my situation she was very professional and explained to me she was not a sales consultant but she would get some numbers for me and call me right back. Not 20 minutes later the phone rang and she went over the numbers with me I asked what colors they had and we pretty much wrote the deal on the phone.Thats where Steve came in beyond professional, got right to the point, understood my situation and did the right thing and made it painless! I had a couple requests for him which he happily agreed to, most important was that my uncle could get a ride over there so he could drive the new truck home and not take multiple trips to get his other car. so he promised me that! So at 9AM PJ came picked him up which was about a 35 mins away btw, drove him to the dealership and the whole process went smoothly!! I can't thank all 3 of them enough because my uncle is a very impatient guy and buys a car maybe every 10-12 years and always had awful experiences. Last thing I'd like to thank PJ for was going over the new technology and really going over the car with him most dealers want to just rush you in and out and he really went above and beyond! So in closing would just like to thank PJ, Steve, and Tiffany once again for there time and professionalism!! and will also be referring many of my friends and family even know they are over an hour away from the dealership!! Thanks again!!!!

Outstanding experience !

From the moment we stepped in the door we had an excellent experience ! James & Lenny made us feel right at home . Thanks Lenny for explaining every feature on my new Fusion ..I drove away a very happy customer !

R. Wiegel

From start to finish, my overall purchasing experience was a positive one.

Mr. Black

Did my research before going on the truck I wanted. Had a price in mind, knowing all discounts and financing they were offering. They came in on the price, no hard sell and no pushing for extras. Very good experience in buying with this dealer.

Happy Customer :)

I unfortunately had to trade in my brand new 2014 Dodge Durango due to my financial situation...yeah I know I bought a Dodge! LOL But anyway...PJ, James and Scott took better care of me then I could have ever imagined. They listened to what I wished I could lease...and best part is they delivered it to me...exactly what I wanted for and what I could afford is exactly what I got! They put me in a great looking Ford Fusion that I'll be proud to drive around in. Thank you for being real, genuine men that listened to this single mom and didn't take advantage of her! :)

CPO Nissan Maxima

I would like to start by saying that I would buy from the two salesmen who helped me with my 2013 purchase, specifically Steve Secor and Mike Vorhees. They were great. I purchased a 2010 CPO Nissan Maxima in January 2013 and paid the $800 premium for CPO. When i went back for my first service I was told the only thing that was done on the car was an oil change. I had an oil change done this winter and was told by the service consultant that I needed new tires, a new battery and new brakes, about $1500 in my estimation. Recognizing I had purchased a "used" vehicle, I sent Senior Management at the dealership a letter and followed up with an e-mail expressing my concerns trying to find a solution. I did get a call back during the business day and couldn't talk, and despite multiple calls and e-mails, I've never been able to connect with the dealer. I opened a complaint with Nissan USA and spent $900 for tires on Friday. While I love Fords as well, and they also sell them at this dealer, there is no way I will go back. As good as the buying experience was, the service experience was terrible. It's a shame since Steve and Mike were so great that there is no way I will do business here again. I warned them that I'd complain to Nissan and potentially write a negative review.

RT 23 Automall does it again

PJ Flattery is by far the most honest and down to earth salesman I have ever worked with. Never once felt pressured to make a purchase. Just wonderful to deal with. The entire staff there were extremely polite and helpful. The easiest and most pleasant buying experience of my life.

Great Experience!

I am beyond pleased with my experience at Route 23 AutoMall. The service was outstanding and all of the employees couldn't be more helpful. My salesman test drove many cars with me so that I could find the car that met my needs and one that I felt comfortable with.Every department from sales, to financing were knowledgeable and easy to work with! I would highly recommend anyone that was in the market for a new car to Route 23 AutoMall!

Thank you Mike Colombraro!

Thank you to Mike Colombraro for helping us with the purchase of our new pathfinder! Mike was patient with us and really helped us find what we were looking for!! We highly recommend asking for him when you walk in!

Great job!

Traded in my leased car early to them and they gave me a great deal on it and took the time to make sure I was happy with what I drove off with in return. Truly excellent!

Exceptional experience

First time at Route 23 Auto Mall, Butler NJ. Walked car lot, entered showroom, no one bothered me. Asked for assistance and met Rich Pentony. Told him I was looking at a Nissan "Rogue". We walked the lot, showed me different models of the "Rogue", explained each model and features of each. I opted for the "SL" series. He did not have color I desired but said he would find one and he did. We negotiated what I felt was a fair price and he delivered the vehicle, as promised, a few days later. No High Pressure, no "Stories". We went over all of the features of the "SL" prior to delivery, and when car was delivered Rich spent 30 minutes going over all of the features again (even set up my cell phone). Met with finance manager, again no high pressure, went over all details in a very clear and concise manner. Drove away very, very satisfied. Received call from General Manager asking me about the car and the "experience" at the dealership and I responded favorably. This is definitely a "go to dealership" for Nissan's and I highly recommend Route 23 Auto Mall if you like a really good experience when looking for a car.!! The sales staff and office staff are truly professionals in their dealings with the public.

Outstanding service from everyone

I cannot say enough about this place. Bob and Anthony went above and beyond to make it possible for me to purchase a new car. Everyone was extremely helpful and would definitely deal with them again.

great sales department

bought a used pickup from PJ and let me tell you he is a great guy easy to deal with very friendly. I had my 8 year old son there and PJ was making my son laugh and joking around with him so it made it so much easier for me and wife to look at the truck because I was not hearing he was not bored. When we got into finance with Julian he is very nice friendly to helped us out got us the payment we asked for very happy with the dealership and very happy with how everything went will be going back there for my next car and sending people there.

Great service and professionalism

Just purchased Ford Escape. Exceptional service. Mike was right on. I asked for everything on this SUV and got it. He made sure I felt comfortable and new how to work all the bells and whistles. The Finance manager, sorry I don't remember name, was great. He took care of the paperwork quickly and effortlessly. The team in the showroom were friendly.

Returning Customer

Fast, but efficient. Respectful of my time! This is my 7th car leased/purchased with Lenny...I will refer all my friends to him. Staff overall is excellent.. Truly will work with the customer and give you the best deal...

Committed to Service

After some initial misunderstanding about what my husband and I were looking for and about our trade-in, I have to say that these guys were very committed to making us happy -- and they succeeded. Bob W. went the extra mile for us. He answered every question and got us what we wanted. We are very happy with our Nissan.

My Awesome Ford Focus Purchase!

Upon arrival at rte 23 Automall I was greeted with smiles & asked if I could be helped. Salesman Mike Colombraro was introduced to me and he immediately asked what my needs were in a vehicle and did I have a specific car in mind. His knowledge of all the vehicles they had to offer was extensive and he answered all my questions and concerns. We took a Ford Focus for a test run and I fell in love with it! When we got back to the dealership, Mike started the paper work and then handed me over to Julian Perez in their financial dept. He too, greeted me with a smile and handled the whole financial end smoothly and quickly! I have been in numerous dealerships over the years, but this is by far, the BEST! Everything from the minute I walked was a wonderful experience and I would recommend them to anyone looking to lease or buy! You guys rock! :-)

Excellent sales people.

Super sales force. Knowledgeable and patient. Great experience.

Great experience

My husband and I have dealt with dealers and with no exaggeration dealing with Christine Marie unk was great. She made seem so simple and at no moment did we feel pressured by her. She was actually very patient and most than willing to answer our question. My family and I are very grateful for her help specially since we were nervous about buying our son his first car.

Worst experience at a dealership I've ever had

After entering the dealership I was greeted with the most condescending, insulting employee I've ever dealt with. We were basically mocked for even considering trading in my older model car. After an good talk with the sales person, we were ready to buy after offered because he was kind, not pushy and was offering a great deal. After the General Manager rejected the trade-in offered to me by the salesperson, we politely declined to purchase that day, because as I explained I did not want to be stuck with two cars, and the money from selling the old car would be part of my down-payment. On our way out of the dealer, the employee we met on the way in asked us if he could help, after we said we could only deal if the trade-in was approved, he laughed at us, said "No" and walked away. Apparently this was a General Manager. I was ready to put several thousand dollars down, and I explained that I am 100% going Ford, and buying a car soon, but after my experience there never will I do business with 23 Ford. I feel sorry for the salesperson who attempted to get me to buy, I was ready to come back after my car sold and buy from him, but the Manager was so bad and treated us so poorly that I had to call to apologize to the salesperson and explain why I wasn't going to come back in.

My new car

My experience here was amazing. I came in to look at a new car and had some questions about my credit and trade in. I went just to look, couple of hours later i drove out in a brand new car, these guys made it easy as pie and they definitely gave me a lot of water bottles since i drink a ton of water specially when anxious, Im very very pleased with my experience This is my 4th Ford vehicle, 1st that i purchased here and i would come back ad recommend in a heartbeat.

Great service!

Great people! Did everything possible to make my purchase a smooth one! Thank you!

A little long but worth thecwsit

Although our first trip to the dealership was less than enjoyable, our return visit was much more successful. Everyone is friendly and accommodating.

Excellent Experience!

I went here looking for a used car after my car caught fire a few weeks ago. I had looked at their website, seen their used car inventory, and found a few that I was interested in..so I went in with an idea of what I wanted and how much I was looking to spend. Steve was the sales associate who helped us..he was very honest, very real, personable, and very helpful through the whole process. He made the experience easy and comfortable, especially seeing as this was my first true car buying experience and I had no idea what to expect. I would highly recommend this dealership, and Steve as a sales person. I walked away with a car and a smile on my face :)

great service,,,

went to dealer in hawthorne,,already got two cars from there and got no help from them at all ,,,called salesman 4 times with no call backs at all,so checked out butler nj nissan,got salesperson rich on phone and he did everything i needed to make the sale,,everything went down just like i wanted it and was a real pleasure dealing with all the people there,,,would go back there in a heart beat,,,

Satisfied customer

I wanted a pre-owned Altima with low mileage. I had an amount I would spend and how much I wanted to pay for monthly payments. I saw a Altima with 8000 miles only. I didnt think I could get it for the price I wanted but the salesperson Richard not only got me it for my price but also the monthly payments. Everyone was great there too!

GREAT!!!!!

Great dealership. I always get a great deal. Brooke canty is very helpful and GM wayne ford is great.

Hoping Brooke Canty can explain this to me.

I see that you answer alot of the complaints posted here, so I just would like to know why a salesman for the Fords told us he could give us no information unless we gave him my husbands license. We were not about to go on a test drive, my husband was not comfortable giving his license but offered to give information. The last time a salesperson asked for a license at another dealership, they tried to keep us there by not returning it for over an hour. Just wondering, why would this be your practice? We left and purchased the car from another dealer.

Terrible!

Although, I had an appointment to pick up my new car, I waited 2 1/2 hours. I was overcharged hundreds of dollars for "Wear Care" on my lease. I was told that all recalls had been completed on my car when I purchased it and when I brought it in for service because of malfunctions, I found out that the recalls were never done. I made an appointment with my salesman to get my new plates and he never showed up. Another salesman was kind enough to take care of it after he saw me waiting for half an hour. All in all it has been a dreadful experience! If you are in the market for a new or used car, go somewhere else!

Totally unethical business and fraud practices.

The day after thanksgiving! Called and confirmed the availability of a Hyundai Genesis for my son who was moving to College. Drove from Bridgewater to Butler. Inspected and test drove the car. Sealed the deal. Salesman Kurt who was dealing, mentioned that someone from Philly was to come to see the car but the car was available since he didnt show up. I confirmed no downpayment was received from the other person and the car was still open for sale. Proceeded with the paperwork and got the Insurance from All state. Meanwhile the Salesman Kurt got a call from someone and then he insisted that we go for lunch. Sounded reasonable as my daughter wanted lunch badly. I left for lunch at 3:45 and returned back at 4;20 pm to be told that the car was sold. I just couldnt believe my ears. I was met by the General Manager (dont remember his name), who not only had an attitude problem but was unapologetic and was very rude. I felt offended talking to him in my kids presence as such was his attitude. I was told the car was just sold and it was a mistake they processed my paperwork. I called the Police and 2 Officers swung by within minutes. Hearing my story they also questioned the General Manager about how they could process my paperwork and not sell the car. The Owner of the Rte 23 automall, Scott intervened and apologized and offered me to check other cars in the Inventory, which definitely did not have anything like the car which I had agreed upon. I am waiting for the copy of the complaint from the police for further action. Cant believe this is happening in US. Never ever go to this Dealer unless you are prepared for all this drama.

Last time I will visit Rt 23 AutoMall

I have leased 2 cars from Rt 23 Automall and purchased 1. I find now that everytime you see a car in their inventory and go up there, it has been sold- and they steer you to another more expensive deal. The reason I stayed with this dealer was that I never felt the "bait n switch" tactics that other dealers seem to use. I do not feel this dealership even cares about keeping its customers anymore.I think it is time to go to another dealer.

Unimpressed.

Overall I would describe my experience with Rt 23 as..."ok". I'm pretty surprised by all the 5star reviews here and I'm left feeling even worse about my experience since it appears they're capable of doing much better. I was there looking for a used truck. Found exactly what I was looking for even though I've never bought used before. Part of the sales pitch explained how good their service is, and how thoroughly they inspect and service all their used vehicles. Sounds good, so I got ready to take it for a test drive. Sat down, started it up, tried to pull out of the parking spot...the power steering was broken. Things happen. I wasn't upset. Came back a week later after they made the repair and took it for a test drive. All seemed well so we agreed on a price. Then they tried to say they didn't offer a warranty on this vehicle despite the large sticker in the window that says it has a warranty. Unimpressed a 2nd time. Then had to wait for the business manager to finalize the paperwork Was kept waiting over an hour despite it being relatively late, and the place was pretty empty. When shown into the manager's office there was no apology, or explanation. He didn't even look at me, or introduce himself,s hake my hand etc. I still don't know his name. We finalized the deal and I drove off. Saw there was less than a 1/4 tank of gas. Unimpressive. 24hrs later we turned around and drove back to drop off the truck. Had another significant problem that needed to be repaired. So much for their expert vehicle inspections. Normally all of this would warrant a 1 or 2 star review but in their defense they did a few things right. Bob was very nice to work with and probably the only redeeming part of the deal. They did honor the warranty and made the 2nd repair without hassle or argument. And they did offer a fair price on the vehicle. But overall, when you're handing over tens of thousands of dollars, and there are many many Ford dealerships on rt23 alone, you should expect more. After writing this, and not posting it, I'm glad. Because after a week, the original problem is back again. They were supposed to call me four days ago to discuss, but that never happened. We're down to 1.5 stars.

LOOK NO FURTHER!!!!

GREAT EXPERIENCE AND DEAL!!!Thank you Steve, Craig, Rich and the ENTIRE team!!!The owner Scott is AMAZING....thank you for all your help and for all the wonderful charity work you do.Avalon

"No More Happy Honda"

I literally crawled in with my Honda since the transmissions was DONE. Thanks to Daryle Keffel's intuition and expert salesmanship, he knew exactly what would fit my personality and my budget. I am now the proud owner of a Toyota Corolla LE vehicle, (Barcelona red metallic in color:). Daryle helped me to understand and utilize all of the special features of my new car! His patience and expertise along with his staff made a stressful situation into a MIRACLE! Thank you so much to Daryle and staff for making my "unexpected" purchase a dream come true. After all, I deserve it!

NEVER AGAIN

Horrible service. Terrible pricing. I regretted getting my car from them the second I drove away from the dealership. I can't believe I let them make a dime off me. I wouldn't get another car from them even if it was free.

Ask for Steve Secor!

I was looking to lease or buy a Mustang new or used, and I left the lot with a new 2014 Mustang. I did not think I was going to be able to own a new car, but thanks to Route 23 Automall it was possible. I was able to get the payments I wanted without the extreme haggling and phony shows. The staff was nice and helpful. I would recommend buying or leasing all your cars from this dealer.

When ready to buy, this will be my one stop shop.

I was at 23automall getting and oil change and tire rotation. This is my go to place for service even if I have to travel a bit now that I moved a little further down the road. I noticed some great opportunities and promotions while waiting and researched further on Cars.com and then their homepage...even more service deals and special offers were popping up everywhere. Not to mention, I was encouraged and well informed of all their great deals and made to feel comfortable enough from the time it took me to get my car serviced to walking into the showroom and leaving a happy service customer that, when I am ready, I will make 23 Automall my one stop shop! I hope whoever reads this and needs their car serviced properly and overall wants a great car buying experience, joins me there too, but that black on black Shelby on the showroom floor is mine!

Always purchasing from this dealer!!!

I was absolutely stunned by their serviced. I was referred by a friend after many failed attempts with horrible dealers. I just felt cheated and like I wasn't getting the best deal every where else. After being referred to Steve Secor, I was in and out in no time, with a beautiful new Nissan Sentra. He never haggled me. He just asked for my budget and found the best possible option within that budget. They even worked their magic to get me great rates! To top it off, I don't think I was in the dealership more than 3 hours (and half of that was spent just chatting with the Steve since hes SO personable)!!! I still can't believe how great of service I received at Rt. 23 Auto Mall. I'll be going back there forever and ever.. and telling all my friends and family about their superb service, amazing options and affordable prices. COULDNT BE HAPPIER WITH MY PURCHASE!!!!!

I don't know what some people are talking about.

Excellent Service! I recommned this place highly! I honestly have no clue what some other people are talking about; the quality of service is exceptional and they are indeed professionals who easily guide the buying process and the price of cars is excellent!

HORRIBLE SERVICE!

I inquired on a 2009 Escalade they had on the lot, and was wanting to buy. My sales person Michelle sent me over to the financing department, Julian Perez was the one who took the call. They had all my info ran my credit and even said he had me approved for the loan! After that i have not heard from him, i called the dealership atleast 5 times to see whats going on and on every call i would get "LET ME CHECK ON THAT AND ILL CALL YOU BACK".. This dealership is filled with non professionals would not recommend at all!

CPO Nissan Maxima at Route 23 Automall

In late January I purchased a CPO 2010 Nissan Maxima from Route 23 Automall. I started with Steve S as the Salesperson, and he was a true, seasoned professional unlike many I had seen while shopping other Nissan dealers. He immediately pointed out potential issues at the front end to eliminate issues on the back end. Once Steve and I reached an agreement on price and I then elected to take delivery on a Saturday, Mike V took over since Steve was out. Mike and I had constant e-mail dialogue over the day (which was my preferred method of communication) and I took delivery at sun down. When I had a couple of mechanical issues, the service department took care of it with little question. I could be in the market for a Ford F150 or Ford Explorer in the relatively near future and the first place I would look is Route 23 Automall.

QUEEN B

Recently bought our 2009 Ford Edge from Lenny, let me first start by saying I made an appt with the Sales Manager Joe Navarra upon arriving at the dealership I was greated by Mr. Navarra they had the vehicle up front for me. Lenny listend to everything me and my husband had to say not your tipicle used car salesman agreed on a deal very quickly was in and out with our new vehicle in less than 1 hr. JOE AND LENNY YOU GUYS NAILED IT!!!!!Everyone should go see Mr Navarra and Lenny you wont regret it the best deal in town and the best people in the business

Route 23 Nissan and Ford

I recently bought a 2007 Audi A4 i love this car!! My salesman was Fernando. He was very friendly, honest, truthful, and helpful!! Everyone at the dealership is nice!! My experience was amazing and very pleasant; I'd recommend this dealership to anyone who wanted to know where to go buy a car!! 5 out of 5!!

Tired but happy customer

Purchased an 2011 F250 diesel used. Let me start by saying I hate the car buying process... despite this and the fact it took me nearly 6 (or more?) hours to decide on a truck and negotiate a deal that I was comfortable with, I had a good experience overall - great when compared to other car dealers. I would recommend anyone in the market to check out Rt 23 Automall.

Nice & Easy

Once I found the car I wanted at Rt. 23 Auto Mall I took a test drive to my personal mechanic. He couldn't find one concern with the car. Drove it back and in roughly 15 minutes we negotiated a fair price. My sales rep. was great (John Z.) and the overall process was nice and easy. - Rick B.

Rude, Never again!

Offered me far lower value for my trade than another dealer did earlier that day. Also, after looking at my trade they parked it all the way across the lot, instead of where they found it. I found this quite rude!!!

THANKS!

I had a great experience. I was a little nervous at first this being my first time, but it went great!! Thanks, Amy

EXCELLENT!!

Excellent customer service! Very nice and helpful staff.