Roswell Infiniti of North Atlanta

Customer Service via FaceTime

I contacted Roswell Infiniti after not having much luck with my local Infiniti dealership. I live several hours from Atlanta, so I was a little reluctant about settling on a car via telephone and then arriving there and possibly be disappointed. I found the Q50 Sport I liked at Roswell Infiniti and contacted their general sales department. I was very clear about what I wanted and what my payments needed to be. The sales guy I was routed to was Rusty Rabia. Rusty went above and beyond to not only make sure I was happy with my car but that I didn't veer away from my original expectations. He lined up several different options and FaceTimed me to show some potential vehicles. I narrowed it down to 2 options. I flew down to Atlanta and planned to drive my vehicle back. Beginning at 8 am that day, Rusty contacted me and made sure I was still happy with our plan. I arrived at Roswell Infiniti around 11 am and Rusty was waiting at the curb to open my door. He had the 2 vehicles ready to go. I quickly chose the vehicle I wanted, signed the papers and was out the door in a short amount of time. Financing exactly where I wanted it and Derrick was patient and very thorough! Even after the sale was complete, Rusty contacted me that evening to make sure I had made it home okay. Hands down the best car buying experience! Roswell Infiniti has a customer for life!

Great service personnel and facility.

Prompt, professional and honest service and a pleasant waiting area.

Kevin Charles

Mark is fantastic! Took care of everything he could and was extremely professional.

Nice Experience at Roswell Infiniti

The sales consultant was excellent in his interaction with me and my wife. He wasn't overbearing and showed patience in giving us time to reach our decision, which took a couple of weeks. Very professional operation at the dealership. Great experience overall and really enjoying the car thus far.

Service Review

Greeted when arrived.Had an appointment - did not have to wait.Work performed in time stated. Car returned washed.Wait area was clean and bright and comfortable..Fast, efficient process.

Great Dealership!

Love my new car! Thanks Dominic & Roswell Infiniti!

Buying new car for my wife...

My wife and I have been in the market for a new car since the beginning of the year. Wendell Collins made our final decision very easy.

Great service experience at Roswell Infiniti!

I always have a great experience with the service department at Roswell Infiniti and this visit was no exception! Great work and great personnel!

Super service

Owner of many Infiniti over the years. Love the car and people.

Great Sales Team

I can't say enough nice things about everyone we dealt with at Roswell Infiniti!! It was an experience we had not been through in years and they made it enjoyable!! ( The last new car we purchased was in 2006!) They were all kind, professional & extremely patient!! We dealt with both Derrick Baker & Wendell Collins -- both extremely helpful ( & just nice guys) The "other Derrick" who was in the finance department was one of the most "patient" men I've ever met as he had a lot of questions to answer !! Both my husband & I would highly recommend this dealership!!

Love my experience

Dave was the greatest in the Express service depart.

Service Oct 31

Wonderful as always. The customer waiting area is always clean and the snacks and drinks are appreciated. Staff is exceptional.

I'm gonna miss Bill!

My family ended up buying two cars in less than 3 months from Bill and we are so happy. Bill has been amazing, answered every single question we had and has just been a real pleasure to work with. We've been regulars at CarMax because it was so straight forward and now I don't know if I will ever want to shop anywhere that Bill isn't! If you are looking for an enjoyable car buying experience then this is your guy...no doubt about it. Thank you Bill for being so amazing, helpful and honest to my family! I may just have to come up and hang out now and then!

New Car buying

Bought a New Q50S and I love it. The dealership was very accommodating. I drove in not knowing what I wanted and was allowed to look and drive multiple cars. My salesman explained all of the different features and even made sure I was asking all the right questions! I never felt rushed or pressured. My salesman was Bill Gray and the manager that I spoke with was Derrick. What a great duo those two are :). Thanks for the great car buying experience.

Great Experience with Alexis Maple

Alexis was incredibly helpful in working with us to find the right QX80 for the price we wanted. Alexis worked very closely with us and ran through all of our options in each model. It truly was an exceptional and friendly experience.

Amazing Job Bill Gray

Bill Gray did a great job in finding us exactly the QX80 what we were looking for and the next day we showed up and within 45 minutes we were out the door. Paper work was ready to sign, no hassle, and Bill is the opposite of the cheesy car salesman, which was a welcomed experienced. For those that have limited time or looking for an easy experience I recommend you give Bill a call. One thing that if it was my business I would change. When you come in an buy a $70k+ car and offered a loaner for 1 night, don't tell the customer that you can't give them a comparable car for a loaner because you "may need them for recall customers that may come in." We are very easy going and our life is sales and customer experience in what we do. I think it is great that service treats customers at the top but some future clients may feel they have a second class experience from the service side considering there were 2 comparable cars that were being held, potentially if recall customers showed up. Just say you don't have any!!! I will say I asked a random client of Roswell Infiniti how he liked his QX80 and could not say enough good things about the vehicle and the dealership and its service department. One last plug ~ this totally beats the Lexus comparable. The exterior design of the QX80 is superior, the leg room for the 2nd row for those that travel with kids/family is superior and frankly not function for the Lexus and the price savings is just an added bonus when you compare them.

Above and beyond

The team at Roswell Infiniti worked very hard to find the exact car I wanted and went out of there way to get it. Thanks to everyone who helped. I love the car.

Solid advisor

Repaired earlier than planned. Great advisor (Terry). They forgot to wash my car so had to wait for that...but otherwise good. Libby nice, good snacks

Ron Pfohl

Richard Johnson was our sales person and he was great!

Express Service Review

Erica was very helpful in getting our car in for service, and was completed within the hour, as promised.

QX56 Service

Exceptional! I didn't have an appointment but Terry Fry took care of me immediately. I couldn't have asked for better assistance.

Pleasant & top notch!

The dealership had very professional, knowledgeable employees that made you feel welcome, at home & not threatened by "hard sell" sales staff. From our first meeting with Jessica Diaz, to Richard Johnson and the others, we felt like we were "in good hands".

2012 M56

My car drives like a whole new vehicle. The reprogramming made a huge difference.Marvelous job!

Great Sales Experience

The entire sales experience was great, from start to finish. Our sales rep, Samuel, was fantastic to deal with and I would recommend asking for him when contacting the dealership..

After 67 cars, my first female sales representative!

It's good to see Roswell Infiniti ownership build a diverse team at their dealership. I have owned 67 cats (62 of them new) and never once have I negotiated a purchase with a woman. My sales representative (Stephanie) was clearly well trained and brought a different perspective to the discussion. Very professional and to the point. I'm not sure how many more cars I have left in be but I'll return to Stephanie if she's still there. If not, I'll probably seek out a female sales person due to this great experience.

Service

This was a visit to correct a previous service issue that was entirely my own fault in what I requested the dealer do with an oil change

Good service

Always have had good service from Roswell Infinity.

Had temporary repair to dashboard so that I can use the car

Service was satisfactory. Had to wait for the Japanese to get a new dashboard sent by a "slow boat from Japan." Infiniti provided a leased car for two weeks because of the inconvenience.

Louis Thurman SVP Consumer Products -Chemence

I bought two cars and was treated exceptionally well thruout the process. My sales person (Jessica) and the sales manager (Derrick) were extremely helpful in finding cars to meet my families needs.

Responsive, helpful, fast and exceeded expectation

Jamie was very helpful and made me want to come back when the need arises

Positive Car Purchasing Experience

Q50 PurchaseBill Gray provided an informative, helpful, and positive experience with regard to the purchasing of my Q50. All questions answered and all information provided in a timely manner.

Infiniti Q60 2015

Very pleasant experience overall. Have a couple of dings that I hope can get fixed soon - caused by trunk not being "taught" when opening roof. Love the car and the staff was good to work with.

Q50 Service

Good experience. Greeted me promptly and professionally. Service was quick and enjoyed the benefit of dealer washing car.

Express service

Very Fast service and Dave was very helpful. Waiting area was clean and quiet. Access to wifi allowed me to work while I waited. Will be returning.

First visit definitely not the last

Since this was my first visit I pulled into the express service area. I was greeted by an extremely friendly young women. I explained that I wanted an oil change she didn't just take my information she proceeded to explain everything Thad was included with the oil change. After the service was completed ( quickly) she then explained their findinds in depth. I will definitely be back and use Roswell Infiniti for all my future service needs.

Car buying expired for Ana Lopez

I had the most excellent car experience I have ever had. Dominic was attentive and took my needs into consideration. I have since referred 2 other customers to him.Keep Dominic happy! He is a gem in the business.

Q50 purchase

Bill Gray was fantastic to work with in the sales department. Very professional and he made the transaction effortless. Top notch! Will definitely recommend him again.Brad Potter

Excellent

The people at Roswell Infiniti were extremely professional and well informed on their products. I would recommend them highly to anyone that is looking for a new or used car.

Exceptional

I reached out to Stephany, early in the day, to schedule a test drive for that same evening. She accommodated my schedule, and was the most fun to work with. She is so personable and unassuming. Stephany, along with the manager, (Derrick Baker), the business manager, (Kyle Sturgis) and service personnel, all stayed late into the evening to make it possible for me to drive off in my new Infiniti, that same day. Outstanding customer service. It is also important to mention Mark Crutchfield's name, (from the service department), who assisted me the following week with a few items. What an incredible team -- Roswell Infiniti is first class and exemplifies what every car buying experience should be. Look no further than Roswell Infiniti!

Great Service

My vehicle was having some computer issue and I called them from the road. They fit me in right away bc of the concern it was a safety issue. They gave me a loaner and fixed the vehicle days ahead of schedule. My vehicle was at 61,000 and they gave a one time extension of my warranty without my asking to cover the repair. This delighted me! Mark and Jaime always take great care of me. They answer every question and follow up on every concern. They are the reason I will buy my next car here. I specifically ask for them!

Southern Hospitality

My experience with this dealership was nothing short of AMAZING! Upon arrival, everyone I had the pleasure of coming in contact with was very courteous and friendly. Their culture was warm and inviting. From my first contact with Dominic, he was very professional, upfront and everything was exactly as he stated it would be. My total time at the dealership from walking through the door to driving away was approximately 1.5hrs. Roswell Infiniti exceeded my expectations! It was totally worth travelling across three (3) states to do business with this great group of people!

Infiniti Driver

Fantastic Service dept. 5 star!!! I would recommend this service dept. to anyone, it was first class.

Compressor repair

Jamie did an excellant job of explaning to me what work needed to be done, if it was covered and how long it would take.

Exceptional customer service at Roswell Infiniti!

Terry Fry went above and beyond to make sure I, the customer, was satisfied. I cannot thank him enough and appreciate his truly exceptional customer service! I will be back to see him! Thanks!!

Rating

I would recommend this dealership to any one looking to purchase a Infiniti. You receive such a great feeling once you walk in the front door.

A very pleasant experience!

I walked into Roswell Infiniti Saturday, 9/17/2916 after speaking with Bill Gray and Derrick still undecided whether or not I would continue with the brand. My lease on my 2014 Q60 was coming to an end and I was considering going a different direction completely. The three of us did discuss what might be the best options for me and I agreed to test drive a 2016 Q50. I thought I would never go back to a sedan. Wrong! I loved the car. I enjoyed driving it, the handling, the way it hugs curves, the technology, the aesthetics. Everything! I read a review that described the Q50 as "slinky". I agree. So now I am driving my sixth, yes sixth Infiniti. Four including my new Q50 came from Roswell Infiniti. I had fun driving with Bill and I was glad he took the time to walk me through all of the technology. I still have a lot to lean but I am enjoying it so far. Thanks everyone for an enjoyable experience and my beautiful new ride!

Infiniti Lease Experience

This was my first experience with Roswell Infiniti. I live in Roswell but have always purchased and serviced my Infiniti vehicles at another Infiniti dealer in Marietta. This was a very different experience. I actually just came to Roswell Infiniti to look at new models, with no intention of purchasing that day. They ended up having the exact model and color with the options that I wanted, so I agreed to look at pricing. Long story short, with the free oil changes and pricing, I went ahead and made a deal. It was not a bad experience by any means, however, there are much better Infiniti dealers in Atlanta. Everything felt rushed and different here. At the Marietta dealership, everything has always been first class, which I have come to expect in purchasing a luxury vehicle. Here, it was just another car dealership, car salesman type experience. I didn't leave feeling "wowed" in any way. Love my new Infiniti, but would go back to the other dealership next time for a better and more exciting experience.

Best dealership service visit ever

I am overjoyed with the level of professionalism and service I received on my Infiniti G37S this week. All persons with whom I made contact with were amazing and left me very satisfied. I am unsure of names of people, really sorry for that. My service representative was amazing.

Express Oil Change, much more than expected

I took my Infiniti FX 35 to the dealer for an oil change, usually I work with Jamie Miller (Jamie does a great job for me), however I was coming in from out of town business and didn't have a lot of time. Went to the express group, David helped me with my service. David was exceptional, professional and spoke with me frequently. While I was in the waiting room, I noticed that David was exactly the same way with other customers. Excellent service. I will not take my Infiniti anywhere else for service, and plan to purchase my next vehicle from the dealership, due to professionals like David and Jamie Miller, Thank you,Gerald Kelly

my car buying experience

Absolutely excellent! Our sales agent, Quintin Burns did an excellent job getting us the best deal and the best car for our family. I was very impressed with the customer service, the attention to detail and the comfortable environment we sat in. Very high tech as the sales agent used an iPad to go over the car details with us. We are so glad to have chosen Infiniti of Roswell!

Service department experience

My experience was exemplary. They took the car in in time, took care of my concerns on time and returned the car I time for me to make my next appointment. The waiting room was bright, clean and comfortable. Wifi worked well. Refreshments were wel stocked with a great variety. Jamie Miller is outstanding. He takes the time to listen and talk with me. I'm a car guy so I speak car shop. This is why I love Roswell Infiniti. Will be back for sure and would recommend you to anyone for service or sales. I have worked with Derrick Baker and Wendell in service too. Derrick is like family and Wendell was great to work with.

Roswell Infinit Service employs 'The Golden Rule'!

I always receive exceptional service at Roswell Infiniti! Their staff is always professional, always courteous and helpful. The Golden Rule 'rules' at Roswell Infiniti!

Bought New QX50

We worked with Quinton and Jessica on two different visits. Both were knowledgeable and helpful. We went in with specific expectations for the car's price and our trade in value. They beat both our expectations on the first offer, they also stayed late to get everything done. The car is beautiful and lots of fun to drive. It was a very positive experience.

Great Atmosphere and Service!

Everyone was extremely helpful and friendly. David was extremely professional and gave me frequent updates on the status of my car. He was open with the cost for repairs and time needed for those. Getting the loaner car was easy and fast. Checkout was fast and courteous, and my car was returned cleaned up and ready to go. Thanks for a great service experience!

BILL GRAY

GREAT PERSON TO DEAL WITH. HE WENT OVER AND ABOVE BASED ON IN MY MIND, I WAS BUYING A USED CAR. THIS IS MY FOURTH PURCHASE AND WITH ALL, THE SERVICE IS GREAT.

Oil change

Good and quick oil change and filter change. Always on point!

Stsy away from Derrick Baker

Derrick Baker used car salesman. Took the time to send me and my wife a business credit app. It's approved and he sales the car to someone else. What kind of business is this if you have a credit app not even pending But Approved and the car selected how could you sale the car to someone else. Took a hit on perfect credit for nothing wasted our time. That's how people get hurt these days especially in today's society. You never know who your dealing with. Plus had Alrexis call me and say you can come pick the car up. All lies stay away from this dealership. Especially the used up lying, deceitful, hater , trickster , Derrick baker. All I can see with this deal was pure hate why wouldn't you honor your word. I guess because he's shady. What goes around comes around. That's all I have to say.

Over and Above with Awesome Integrity!!

Rick was very pleasant and professional. He was not high pressure, which is very important to my husband and I. He treated us like a valued customer. He seemed very knowledgeable about the car we were looking at as well, even though it was a Lexus and not an Infiniti. He never once tried to steer us towards a new car of the dealerships brand. We will most definitely be referring anyone looking for a new/used car to him.

Oil Change

The team at Roswell once again did a stellar job!!

Quality Care

Team at Roswell Infiniti took care of our warranty repair was very considerate of my time.

Great Express Service

Great express service. The speed and thoroughness of the service was very good.

Just a standard synthetic oil change this time

The service department - and in particular, Mark - is great. Highly professional, deliver on time, and treat you like a truly valued customer and friend. They are really among the best.

Review

Great experience and dealershipAll greatAll great

Professional, Friendly, Fair

No pressure Client Advisor Randy Westfall was a true professional, with an approachable, friendly demeanor who gave us exceptional customer service as he walked us through the process. Fair trade-in and purchase prices with delay free paperwork experience.

Efficient service

A flat tire that presented a small emergency was able to be replaced, because it was not repairable.While I left my car, they were also able to fix a recall which did not require an additional appointment!

Horrible customer service and they don't stand by their pro

Brought a 2016 on Saturday night at closing took the car back Monday at opening, car had less then 100 miles on it. I explained to the sales manager, sales associate and finance manager that I really didn't like the drive of the QX (very rough drive). Mind you they knew of my hesitation with the car before I signed for it, but in my opinion they took advantage of me because I was a young women with my baby and no man with me, shopping for a car. I told them what I could afford dwn $2000 and mthly note of no more then 500. They threw me in a car and waved bye.They were unwilling to exchange or take the car back.Guess Infiniti knows their products SUCK being they didn't stand behind this purchase. I've been leasing cars for the last 6yrs. I've never been treated this way.I had to do a voluntary repossession.. Wowwww That's how much they were willing to help me.i had no choice. Went to another dealer and they took great care of me and I love my new 2016 !!!

Over and above expectations

Terry went over and above to make sure my experience was exceptional. The entire experience from the time I drove in until the time I picked up my car was first rate.

recent service work

Everything was outstanding -- was updated regularly on the status of my car, was quickly in and out of the service department, the work fixed my car perfectly!

Service rep

As usual, excellent service was provided. Erica did a great job making sure everything went perfectly. Thank you so much!

I dont know what this means

I am ALWAYS delighted with the service I receive from Infiniti of Roswell

buying used car

People were very friendly and helpful. They didn't waste my time!

Infinity G37 S

Very friendly service woman. Comfortable waiting area

Recalls serviced

Roswell Infinity service dept. is the best! THere were 2 recalls on my 2014 Q 50 which I had received letters concerning the need for servicing. I took my car in via appointment, quickly given a rental, and the next day a call came saying the repairs were done. When I turned my rental back in, I was in and out in 10minutes with my own car. Roswell Infiniti is the best experience in servicing I have ever had. Thank you to all the helpful folks!

They are the best!

This week I got my second Infiniti and I would not change my car and the experience at the dealership for any other. They are the best!

N/A!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great service. See you next time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Easy in, Easy out (with a loaner in between)!

My car needed to get a key programmed and they had a nice loaner ready and already started for me to use (instead of waiting around) when i dropped off my car. I was out the door headed back to work within minutes of arriving! I received a text a few hours when my car was ready to be picked up and once again, the process was fast. My keys were waiting at the front desk for me and my car was parked out front fresh from a bath! It's always nice to get your car back looking better than when you dropped it off. :) It was by far the easiest service experience I have ever received.

NEW HEADLIGHT

Terry Frye was very helpful and friendly. He called me before any services was performed. The service was fast and I got a lender car to drive.

Great Experience

Great dealership; very customer-focused. Completion of the car purchase process was a bit lengthier than desired, but those sorts of things may be inevitable regardless of where you purchase.

Recall and service

My service coordinator was very good about keeping me informed before, during and after my service appt.The gentlemen that handle the arrival and departure from the service department are very customer service oriented

Excellent car buying experience

I worked with Bill Gray and the experience was phenomenal. He was patient with us while we worked with schedules to have my wife and I both test drive at different times, and at no time did we ever feel pressured to make any decisions until we were ready. While most dealers won't let you leave without a vehicle once you walk in, we had several visits with him and Infiniti over 2 weeks until we had the perfect vehicle for us. I would highly recommend Bill, the entire service staff, and Roswell Infiniti as a whole to anyone looking. We plan on purchasing again later this year, and Bill will be the first person I call.

Mrs Misanna Gordon

Quint on was absolutely awesome and very accommodating, he made us feel very comfortable and didn't rush us to make a decision, he allowed us to take our time, I would absolutely refer again to others.

Exceptional Customer Service

Richard Johnson did an exceptional job in working with me on the purchase of my vehicle. His follow up with me through the process helped me make an informed decision. He did what he said he was going to do and was always available when I had questions. Thanks Richard

Very Professional

I want to comment how professional, knowledgeable and efficient Richard Johnson was throughout the entire sale process. His service is second to none and I would recommend him to anyone lookingfor a new Infiniti or pre-owned car.

Unexpected yet efficient

The express service rep was great. My oil change turned into to a service that required me to leave my vehicle overnight. A loaner car was provided without hesitation. Only issue was that the loaner required break service ( safety concern). I felt break vibration in the front and rear while driving.

As perfect as perfect can get!

Quality professional service with great customer care! Greg Shaw and Derrick Baker made me believe and know the car was mine before I made the purchase. They really made me realize the mistake I made in owning a bmw for the last eight years. Thanks!

Great Service Experience

Exceptional Service. Really fast in and out. Clean and professional waiting area. Very customer focused.

Used Car Purchase

Wonderful experience. My rep was kind and approachable and instantly recognized me as a qualified serious buyer. 5 stars!!

Routine auto service

Friendly helpful staff. Minimal wait. ALWAYS have my Infiniti serviced here. (Purchased from them as well!)

Brown

Excellent customer service. Technician was very friendly and open with work being performed. He kept me updated on progress and let me know when work was completed. He also informed me of the necessary maintenance needed in the future.

Routine Oil Change and Tire Rotation

The service advisor (Trent) was out to meet us promptly and with a smile. He handled everything within 30 minutes and had us on our way. His professionalism and friendliness is unmatched compared to all of the other dealerships we have been to over the last 30 years. Great employee and facility. I would recommend this service department to all.

Great dealership - excellent sales associate!

This was my first purchase from Roswell Infiniti and I can truly say that it was one of the best buying experiences I have had. Really listened about my needs, very fair on trade and an overall good purchase.

Service

Terry did a great job of making sure my car was handled properly during a recent service visit. He's a valuable asset to the Infiniti team in Roswell.

mister

everything was fine, would come back for servicing. customer service rep was best i encountered here.

First service on new car

Overall a Great service experience- recalls were explained, I received courteous friendly service from all personnel I encountered and a rental car was quickly provided for the day my car was serviced

service - window

The service rep, Jaime Miller, was outstanding. Personally confirmed warranty coverage before proceeding with the requested work. Provided Loaner Car - made my day. Highly recommend Roswell Infiniti.

pleased

I was very pleased with my car purchased here ! This Was a Regal Experience! I will go back to them when I purchase we purchase for my husband

Review of Roswell Infiniti

I had a wonderful experience with client advisor Bill Gray. Would recommend him and Roswell Infiniti.Straight to the point. No theatrics like the other Atlanta area Infiniti dealers.

Vehicle service

It is always a great experience having our vehicle serviced here. They take great pride and care in assisting all our needs!! I cannot think of any improvements I could recommend. Thanks

Service Personnel

Erica, my express service representative kept me informed throughout the process of my car being serviced. Erica was very customer service focused. Upon my request of a future service appointment, she readily and gladly set the appointment up for me, without hesitation.

Purchase of 2016 QX60

We just purchased a 2016 QX60. Our salesman, Greg Shaw, was amazing! The buying process was very easy and very quick. Our experience in financing was also quick. The finance person didn't try to sell us the "kitchen sink" which was a very pleasant first for us. We would definitely buy another car from Roswell Infiniti.

Great buying experience~

Loved buying my new Q70L - Dominic made the experience so nice for my husband and me! We did not have a lot of time each time we came by the show room. But Dominic made the most of each time we were there, listening to exactly what we were looking for, focusing in on showing us exactly what we needed to see, and bless his heart driving me around the dealership so I could see 'this exact color interior, with that exact wood choice, these wheels and so on' ... so that when my car showed up - WOW - it was perfect! And the day we came in to sign - again, so little time to get the process done, but between Dominic and the folks in finance, .. everything was ready to go when we got there and poof! Easy, I was able to sign and jump in my new car!Thanks ya'll!

Dead Battery

Great place. Seem to go above and beyond. Love the free car washes after the service. If you have to wait, the free WiFi and snacks are a plus!

great service in service!

david busey helped me with a few issues on my jx35 and I was quickly put in a loaner and my kids and I were on my way. very satisfied

Exceptional Customer Service

I had my M37 in for service, in and out in less than an hour, maintenance director pointed out several issues that I could choose to address or not, no heavy pressure, just the facts. Very professional. Very pleased with this dealership, very different than the one in Chattanooga (in a positive way)

oil change

great waiting area. my infiniti rep during my oil change was very helpful and came to give me updates often.

Happy customer

Customer service could not be any better! Awesome team!!!

Used car service

Great Service. Did what they said. Loaner car was excellent. Thanks!

Very Happy Customer

I purchased on of my two Infiniti' at this dealer it was a great experience. I have both of them serviced at Roswell Infiniti - they always do a great job - great people and very good quality of service and repair.

Oil change was fast and easy

Nothing much to say but quick oil change and nice waiting facility. Only took about 20 min

Service was quick, accurate and reasonable

This service center is very efficient and friendly. I seldom have to wait longer that 45minutes and I am kept up to date on the status of the service being performed

Roswell Infiniti Review

Roswell Infiniti has been every effective in providing service after the sale. There sales team was very professional and used no pressure tactics to sell. They just provided answers to all questions that I had and demonstrated all the options on my car. The service experience afterwards has all been a pleasure and easy.Great dealership!

Erika is the BEST!

Erika provided great Customer Service. Found a nail in the sidewall of my tire. Was able to use our tire and replace the tire!!! AWESOME

Couldn't believe the courtesy and support

Terry Fry was our Service Rep. He went above and beyond to make our experience outstanding. I have never wanted to use a dealership as my go to place for repairs. I have now changed my mind. The quality of service, courtesy and support was unbelievable. And the cost was inline with outside service centers. Thanks Infiniti of Roswell for making me a believer.

Recent service

As always, reliable, do what they say and are honest about the condition of the car. It allows me to save the money for upcoming service that will be needed

Wheels

The service was great, the work was great, I did however get a screw in my tire from the shop

Service

Have been going to Roswell Infiniti since moving to Atlanta 9 years ago. Their customer service team has always done a fantastic job of getting me in and out while I have my QX56 serviced. They've always followed up in a timely manner as promised. Can't say enough great things about this dealership and their service department!

Place to buy a pre-0new Infiniti

Excellent buying experience. Courteous, honest and knowledgable sales team. Fair price. No high pressure sales. Beautiful showroom.

Roswell Infiniti Service Experience

I was extremely pleased with my service experience at Roswell Infiniti. Terry Fry, the Service Representative with whom I dealt, was prompt, professional, courteous, and friendly. He recommended the tires I bought, and I'm very happy with them. He kept me informed as to when my car would be ready. The loaner car I was provided gave me a chance to drive another Infiniti - a Q50 - which was also an excellent experience. Thank you.

Warranty repair and oil change

Dealing with the service department at Roswell Infiniti is always a pleasure. Every person I've ever dealt with has been super accommodating and friendly. I highly recommend this dealership.

Good fast express service

Service was wonderful. Very professional and nice.

Great personal service was greatly appreciated

We have an older Infniti, a 2002 I-35. It has been a great car that started a weird window problem. Only when the weather was hot - the front passenger window would not close all the way; with the automatic window closing system it went to the top of the opening and immediately went back down about 3 inches. Instead of replacing expensive p arts, the service team analyzed the problem and discovered an older model window system that was adjustable. The technician adjusted the window and it works great now! I am pleased that this team of service advisors and technicians do the right thing, even though it may not bring in a higher amount of money to the dealership. Thanks for a great job you guys.

Toasted battery

I limped into the dealership with a battery that had partially leaked. They serviced the car, cleaned up everything under the hood and replaced parts that had been effected, all warranty, didn't cost me a dime. Jamie is very helpful.

Excellent customer service, welcoming & accomodating staff

Terry Frye was awesome, very helpful and was very thorough. He made sure all needs were addressed and was prompt with feedback. He answered all of the questions and made sure the technician knew the areas of concerns. He was very welcoming as well. I truly felt as though the dealership cared about customer satisfaction.

Service

I really can't say enough good things about this dealership. They have great customerService and truly put the customer first.

Infinity

Terry in the service department was great. Very professional. Getting a loaner car is a big help also. Having my car washed when I pick it up is icing on the cake.

excellent service ...

Service department is great - that's why I have it serviced there. Honest and reasonably priced. Would recommend them for that!However, had an exceptionally bad experience with the sales department several years ago and have not done any business with that department since. Get our news cars elsewhere.

Terry is awesome!

I continue to have trouble with my car but Terry is the reason why I still feel good about Infiniti. You are lucky to have him!

Oil sbd lab service

I was in and out quick, very polite service attendant , excellent job .Service area is comfortable .

New car

I had been shopping for cars for a few months. The service we received from Alexis was above and beyond what we had gotten at other dealerships. She made the process easy to understand. It also didn't feel like the typical "sales"'pitch. I greatly appreciate that and was happy to come to agreement on the deal.

Roswell Infiniti is the BEST!

Roswell Infiniti reflects customer service at its very best. Everyone is friendly and anxious to assist with any concern or problem. Best of all, the customer is regarded with a smile and a "Have a good day" remark.

Great Service Team!

Jamie Miller was an outstanding service adviser for my G Sedan that was recently worked on.The loaner car was also a pleasant surprise and helped out

Director

Phenomenal experience . . . Excellent in every way.

Great car buying experience

We recently purchased two vehicles at Roswell Infiniti and the experience was friendly, efficient and hassle free. Dominic patiently answered all our questions and provided detailed instruction before we drove off. I would definitely purchase from here again.

Great experience

I madeaserivce appointment because of an airbag alert on my dashboard. I was prepared for an expensive ordeal but my situation was quickly and simply resolved when I wastd that the defect was under warranty. This was surprising because I have almost 100Kes on my G35. I drove a fantastic loaner for the day and then picked up my car repaired at NO charge awesome! Terry Fry was very accommodating and professional.

Recently leased a 2016 Q50 Red Sport

Wendell out hustled the other people I was working with for the same vehicle and that is why I chose your dealership.

Honest, non-sales like

Terry was customer centered and honest...not what you expect from a dealership. He could have sold me more (4 tires instead of 2), but did the right thing since I still have many miles left on the remaining 2 tires. He even remembered details from our last meeting - more than a year ago - and seemed genuinely interested in how I was doing after major back surgery. The price was also less than NTB, not what we expected. The loaner car procedure was easy and the dealership was flexible as to when I needed to return the loaner.

Excellent Service Experience

Express service provided by Infiniti of North Atlanta is consistently excellent. The service was prompt and the waiting area is remarkable. The staff is always courteous and considerate.

Supervisor

The Customer Service Advisor made me feel welcomed, keep me inform and just provided great service...

First time buyer

Great price. Great service. Expedited handling. Nasira was exceptional. She researched the inventory after listening to out needs and found us the right vehicle at the right price..

SERVICE RATING

MARK CRUTCHFIELD AND OTHER STAFF ARE TRULY EXCEPTIONAL SERVICE PERSONNEL!!

loaner car & timely repair

Courteous, helpful, and not pushing for a repair I really didn't need. Loaner car super, and recall repair done well.Thanks.always a pleasure.

Ms Diana Jones

I needed a quick oil change and decided to stop by Infiniti of Roswell. I have been to this location before for quick oil change but this time the service I received was exceptional. My service advisor Mr Lawhorne was the Best!!! I appreciate the time he took explaining the findings of my inspection to me in detail. I have always had good service at Infiniti dealers. However, this time in particular I felt my advisor gave me outstanding service. I live in Douglasville Georgia and always have my car serviced at the dealer in Union City were I bought my car. I work in Alpharetta 4 times a month and will make a service call as often as possible now because of the great service that I will never forget. Thanks for having great employee like mr Lawhorne on your staff.

Great Experience!

I had an exceptional experience at the service department on May 26. My service rep. was really helpful and friendly. Got me in and out without any problems or wait time. The tech who cleaned my car also did an amazing job. It looked so nice, I almost didn't recognize it! Even had a cold water waiting for me in the car! Another thing I liked was the service coupons.

Customer

Exceptional service. Highly recommend this dealership.

Express serivce

Dave took great care of my Q50 with an oil change, tire rotation, and 17 point inspection. The waiting area is quite pleasant with free snacks, TV, internet connection and lots to drink.

Great service!

Truly exceptional service experience. I was taken care of every step of the way! Special thank you to Jamie Miller!

Effortless

Our sales consultant, Alexis Maple, was personable, low key, low pressure and a pleasure to work with. It's a lengthy process so we appreciated the availability of an assortment of cold beverages, clean restrooms and a pleasant atmosphere. We were also impressed that we were introduced to the service manager.

Owner

Very impressed- well managed operation and excellent service and facility

Outstanding Service!

60K Scheduled Service re G37x:Excellent attn to every aspect of the scheduled service.Quick availability for a Sat. Appt; On-time completion of the work.Fair price. Great customer communication and responsiveness. Everything was performed, as requested.I recommend this dealer to any Infiniti owner who is looking for the highest quality dealer service that is available in the Atlanta area.

Great Experience

great service! Friendly and extremely helpful! Oil change and rotation of tires.

Dropped of car and was done in less than an hour

I called the day before and they were really helpful and let me know if the option I had. I dropped my car off for the express oil change and they review everything in my car to make sure everything is on track. They also let me know what needs to be changed or repaired

Jx35 customer

Very courteous and efficient process completed sooner than expected. Best service adviser since coming here for 3 years!

Replacing a car that was totalled

I bought a new car in 2014 and was so pleased with Roswell Infiniti, the car and the experience I knew where I was going for a replacement when my car was totalled in a hit and run accident, I purchased a new car and the buying experience was as good as every other aspect of the dealership I have experienced the last 2 years.

New Q50 Purchase

It was a great experience through out the sales process. I would highly recommend Roswell Infiniti for anyone interested in purchasing an new 2016 Infiniti.

Vice President

Had a loaner ready, called with additional work item and had a quote ready.

Infiniti M45 owner

This is the best auto dealership that I have ever used. Everyone, from Mark, the service rep to all of the people who do the detailing and repairs on the cars is very professional and competent. My car was detailed so well that it looked new. When I drove it off the lot, it was as perky as a new car.We have to drive 2 hours each way to go to this dealership. It is worth it. Norma

Truly, a 5 Star Dealership

I have been dealing with Roswell Infiniti for more than 15 years...the first 5 were looking very strongly at them as a potential Home Dealership to purchase numerous cars from over an extended period of time. Back then, it was just my wife & I who were driving, but we had 4 children, 3 of whom were early teens & about to enter the "driving phase" of life. I have always been impressed with the Infiniti product line, & knew that it was simply a matter of time before I would own one. Well...I'm now on my 2nd I30. I purchased the 1st one "used" from a neighbor, & it got my older daughter safely back & forth from Roswell to Athens for 4 yrs. In 2012 I purchased my 2nd...this one for me, (from my best friend's mother) mainly because of the wonderful experience we had with our 1st Infiniti...isn't that how things are supposed to work?Well, Roswell Infiniti has played a MAJOR role in this fine story. They have supplied me with "loaner" cars on numerous occasions when a repair might take a day or 2 to complete. The repairs have always been flawlessly done. The Service Dept is 2nd to no one! They treat me like a family member...but you know what's MOST impressive to me...I have not YET bought a car from Roswell Infiniti?!?

Five Star

Every time I bring my car into Roswell Infiniti for scheduled maintenance, the customer service is exceptional! Everyone in the service center is very welcoming and friendly. They take such good care of their customers. You can tell it is a priority for them.

oil change

I enjoyed the experience from beginning to end. Isasias drove me to my appt while they worked on my car. Mark, in service, made sure I was completely attended to. Thank you

Recent purchase

Excellent experience over the past week with the staff at Infiniti of Roswell. Would highly recommend to anyone looking....Samantha and Lenny were great to work with.

Retired

Had an issue with one of my tires. Car was taken to the shop at the appointed time, problem diagnosed, and repair made. I left the dealership within 40 minutes. Satisfied.

Oil Change

Professional place. Nice waiting area. Got good deal on tire for my 37G S. Like the snacks and drinks and the car inspection. Good experience.

Great customer service

Great service from a great dealer. Nothing but thumbs up as they are prepared and clean and willing to help. I kinda wish they took longer to do my car...

First visit; Lasting impression

Service dept treatment was so good, I may be a Infinity owner for life! Hard to imagine an auto dealer service experience like being at "Nordstroms", but it was the best!

Quick, easy, pleasant customer service

Dave from Express Service was courteous, and nice to work with. Pointed out the things that needed to take care off but did not push to heighten the urgency and make additional sales. This was very nice.

Do not need one

Extremely friendly and respectful of my time. Thank you for a great experience.

Wonderful customer service

Terry Fry was very professional and helpful with my service issue. He calmed me down and reassured the issue would be fixed. The whole process was easy and he worked around my crazy schedule.

Oil Change

Brought my car for an oil change and it was quick. The waiting room is clean and quiet.

Excellent Service Experience

I service my M35 regularly at Roswell Infiniti. My experience is always first class.

Great customer experience is why I keep coming back.

I am on my 4th Infiniti and the last 3 I've purchased from Roswell Infiniti. Jeff Hoffman has been my sales person on each one and he's part of the reason I keep coming back. He's always patient when I'm getting the tutorial on how to use my car (yes - these cars have so many features, you need to be taught how to use them). I bought a house with an older garage door opener about the same time I bought my last new car and Jeff and another gentleman, who wasn't even my salesman (can't remember his name) both offered to come to my house if I needed help syncing the garage to my car. I always bring my car to the dealership for service and every person I've dealt with has been extremely helpful and provided excellent customer service. At one point when it was almost time to turn in my lease I thought about switching to an Audi A5. I told Jeff this and he said we don't want to lose you but want you to be happy so you should go and look and see if that's what you want. After one visit to the Audi dealership and my horrible experience just trying to test drive one, I was right back to Inifniti and leased another car from Jeff. I would not only highly recommend purchasing an Infiniti but absolutely purchasing it at Roswell Infiniti!

Doctor

Great! Very efficient service and great loaner car.

Great service and great people too.

Roswell Infiniti is excellent in every way. They take great care of me and my family. Derick is awesome and like family. Jamie and the guys in service are great to work with and always get us in our way. They said the Infiniti experience is something else and they were right.

The Best

Easy to get an appointment that fits my schedule and I am treated like someone very special when I arrive and leave. I work with Jamie Miller, who knows me and my car and as a woman alone, I depend and trust in him and he always comes through. I can't imagine going anywhere else

Attention to detail

Although I only stopped into the express oil change, the attention I was given, and getting my car completed in such a timely manner when they were busy was great! The little touches of someone opening my car door as I left and a bottle of water left for me in the car were nice touches!

Roswell

Great service! Easy to use the express lane. Like the room with all of the newspapers, snacks while I wait. Nice, friendly touch to have water in my cup holder when I received my car.

Thorough review of service.

Timely service, staff awaiting to welcome you, direct and accommodate you. Would recommend dealership to other potential customers. Very comfortable customer service waiting area while car is being serviced.

Excellent Customer Service

Excellent customer service is the flagship of this dealership. I have been a loyal customer since 1996. It is the best Infiniti dealership.

Service

My first service at this dealership. Ray Davis was very courteous and the process was very fast. The waiting lounge was clean and fresh.

Great experience

Needed brakes looked at. Also had coupon offer for reduced oil and tire rotation. While the original service tech (who I made the appointment with) was still with another customer, Mark filled in and took care of everything. Brakes were fine just some "dust", and the oil and tire rotation was done quickly. Even got a car wash. Thanks guys.

Q50 service

I brought my Q50 in for an oil change and tire rotation. I also felt some vibration when breaking and had that addressed also. Great service from Terry and Bruce!

Excellent Service