Roswell Honda

Customer

I am needing a new vehicle. Bill Jordan is willing and able to answer all of my questions as well as explaining factors I should consider. This was a worthwhile experience for me.

Very professional

I've had such an amazing experience dealing with such professional people at Roswell Honda. Jeanette Martinez showed me that professionalism still exists in some businesses and was blessed to deal with someone as professional as her. Very positive young lady! :-)

Our experience with Roswell Honda started off when...

Our experience with Roswell Honda started off when looking at the Oddysey's they had on the lot. We were trying to figure out if we wanted to go with purchasing the Odyssey or the Nissan Quest. Upon arrival at the dealership we were greeted by a salesman (don't have his name). All we wanted to do was look at the options of the Odyssey...we knew what features we wanted and didn't want. Although the salesman was very friendly, he was even more pushy. He kept trying to get us to drive the vehicle when we had politely declined several times due to a sleeping baby still in our car and our toddler that we had with us. We liked the options on the Odyssey but still wanted to check out the Quest and was honest with him and (who later arrived) another salesman. Once we convienced them we didnt' want a test drive at the time, they began to bash our desires to look at the Nissan Quest. I even went as far as reminding them that Krumland Auto Group owned both dealership and they should be happy that we are at least shopping local. That wasn't enough for them....eventually we peeled ourselves away from them and drove to Nissan and commented about how they just didnt' "get" what we needed or was asking for. They wanted us to do what they thought we should do. A month or so later and after consideration, research and review of both vehicles we had decided on the Odyssey. We knew the 2014 models were coming out soon and wanted to find out when. I called the Roswell Honda dealership and was transferred to Mike Holstun (whom I later found out was sales manager). The phone call started out with a greeting from him of "Hi this is Mike, can I get your name?" Right off the bad he wanted something from me...wasn't interested in what he could do to help me. I ignored his question and asked if he knew when the 2014 Odyssey's were coming out. He said, "I don't know can I get your name I'm going to have to find out?" I declined to give him my name and suggested that the information that I was desiring to obtain should be pretty general and I'd just like to find the answer before I submitted any of my personal information. I was then HUNG UP ON! Great customer service, right?! Our experience and opinion of Roswell Honda is that they aren't truly interested in helping you. It seems they are out to make a buck for themselves and could care less of the concerns and needs of the customer. We were going to stay local in the purchase of our 2014 Odyssey, however, will now purchase this vehicle out of town as we forsee this is the type of service we would get from start to finish with this dealership. It is pretty alarming that we would get this treatment from management from a dealership when we were ready to purchase from them. Management should be instructing their team to work together, not gang up on, the customer and seek what is important to them. Being pushy gets you no where and in the end you will drive people away from sales with your dealership. A simple answer to my question and a "Let us know how we can help you in the future" statement would have much more appropriate. Now I know why car salesmen have reputations of being pushy, slimey and untrustworthy....great job Roswell Honda for backing up that reputation and management for being a perfect example of this to your staff.

My experience with honda roswell,nm.88201...first of all...

My experience with honda roswell,nm.88201...first of all i ask for some area's to be touch up' on the used car i puchase. some long faces from the S.Mgr Ricardo Beltran. give the custom's little gain! Wow!!Honda. This is turning into a bad experience.

Friendly Staff

Went in to purchase a new car and the staff at Roswell Honda went out of their way to accomodate all my needs. The staff here went way above and beyond what I think a car dealer should do.

I swear this is the worst Honda dealer ever!!!! They...

I swear this is the worst Honda dealer ever!!!! They have screwed up my service several times and the last time they forgot to tighten the screws on my water pump, causing something to rub against a belt and ruin it!!! Fortunately, The belt had not been damaged too bad when it was found. Cost me over 200.00 just to have that checked and the screws tightened. This dealer doesn't do anything more than they have to....I had an object hanging down and they couldn't even take the time to put a screw in to keep the part from being damaged! I don't trust them!!!! They suck..and charge 4 times what they should for any service!!!!! Then do a xxxxxx job!

Jennifer misrepresented Roswell Honda and its pricing on...

Jennifer misrepresented Roswell Honda and its pricing on repairs being done in the shop. When having work done no mention that there may be an additional $35.00 charge for hazmat/supplies. When I asked her what it was for she had no clue. She went to ask and came back and said that it for the disposal of spray used to clean brakes. That seems outrageous for that especially when it was not mentioned when quoting the price for working on the brakes. Seems like false advertising if it is not disclosed on the original quote for doing the job. I was also told that the job would take about an hour to complete. I was still waiting for my car 3 hours after they started on it. I will make sure everyone I know is told about this experience at Roswell Honda. As well Jennifer failed to let me have the opportunity to complete an internal service survey. Seems like she knew that she had failed to do her job right.

Went in for oil change and they upgraded me to synthetic...

Went in for oil change and they upgraded me to synthetic without my authorization. Also tried to charge me 119.00 for a cabin filter. Said I needed transmission, brake, and power steering fluids flushed and filled. My car only has 33,000 miles and Honda has maintence laid out in owners manual. Also stated 5W-20 only comes in synthetic but I have been getting 5W-20 oil for a year that was not synthetic. They are a group of individuals that think they can take advantage of people. I have filed a complaint with the corp office. Sad thing is I worked for Honda many years ago and they have very high standards. This dealership is the exception providing very poor, fraudulent services.

What a great experience I had at Honda Roswell NM. My...

What a great experience I had at Honda Roswell NM. My son and I was very upset with a neighboring dealership and had decided to stop by Honda on our way back to Clovis NM. Sales agent Lorenzo Prudencio(?) approached me and introduced me and my son to a 2007 Silver Honda Accord SE with extremely low millage(11,000 miles) in prestine condition (certified). He let me and my son test drive it and right away my son had grown attached with this vehicle (his first car). Afterwards, Lorenzo said that he would do everything he could to make this car fit my sons budget (which was very tight) and after some time of number crunching with Joe Prudencio (financial manager), the outcome was OUTSTANDING! Anyone that knows anything about Honda Accords will understand how much of a great deal Honda Roswell gave us. Most 19 year olds could never even dream of purchasing their first car as an Accord. To date, this is the best purchase I have ever been part of and something even more rare is that I, or my son, do not have one ounce of buyers remorse. I will pass on the excellent service that this auto dealer group provided to me and my son to everyone that I know who is looking to purchase a vehicle. Thank you guys for your professionalism and sincere care for your customers. Your service to excellence will go far. Just a side note to compare how great of a deal that Honda Roswell NM provided us: The monthly cost of the vehicle is almost equal to the monthly cost of my insurance for this car. That is just out right crazy!To anyone that reads this, SERIOUSLY entertain the thought of stopping by this dealership before going anywhere else. And hopefully, you will leave the dealership feeling the same way as me and my boy did.Roswell NM Honda: Thanks again for your determination in providing my boy with a first car impression that will be hard to beat...ever!

Good and friendly personnel. Travis went out of his way...

Good and friendly personnel. Travis went out of his way to make this appointment timely and stress free. Theres a shuttle service available all the time which is very convenient to us. We can go run our errands and not waste time while waiting

We talked with Travis Spencer to ask for quote and before...

We talked with Travis Spencer to ask for quote and before we knew it, he had us sold onthe work that needed to be done on or car. Travis was very helpful and up front, didn'tBS us or made us feel that more should be done, only what we could afford and what couldbe put off until next time. We will certainly return. Alex Rodriguez

This last visit was for a malfunctioning AC and they...

This last visit was for a malfunctioning AC and they found the problem, fixed it and sent us on the way with no charge. I had expected to have to pay even though the fix only took a few minutes.

Chris is helpful, friendly, thorough on his explanation...

Chris is helpful, friendly, thorough on his explanation of price, billing & services being done. No surprises when the bill comes. Chris calls before work is done so I know what will be billed, options available & what is wrong with my vehicle. Service time is prompt. Service itself is friendly.

Honda has always been very friendly and efficent with our...

Honda has always been very friendly and efficent with our service. We bought the Pilot and have had all service done at the Roswell Dealership.

I visited Roswell Honda and spoke to Chris Granados,...

I visited Roswell Honda and spoke to Chris Granados, Service Writer, about a Service Needed light that had just come in my car. Chris immediately took care of my concern. After the problem was determined, he explained it in detail and gave me a written explaination including the price. He made sure I understood the timeline and the importance of getting my 30,000 mile service done. I was very pleased with the overall experience.

I will never take my car in again for a check engine...

I will never take my car in again for a check engine light. They charge $115.00 just to find out what the engine light came on for. They tell me they will wave the fee if you have them fix whatever the problem is. However in my situation the engine light was due to a fuel tank leak and they tested the fuel cap and found it to be leaking ( wasnt holding pressure). So because of this and there being no labor to put on a new fuel cap they wanted to charge me $35.00 for a new cap and the $115.00 for diagnose fee after they told me they would wave the fee. How do they feel they can charge 115.00 for a diagnose test.I would not recommend this dealership if all you have is a check engine light on.

I have boght 2 new cars from Roswell Honda in the past...

I have boght 2 new cars from Roswell Honda in the past year and a half, I always get great deals and excellant service, and the people are always friendly

I have a 2002 Honda CRV & this dealer has done all...

I have a 2002 Honda CRV & this dealer has done all service work on this vehicle, including purchase of tires. I have always been treated with the upmost respect, not only by the people in the service department, but also sales & reception. I have confidence in them that if they suggest additional work, I do not question them, but believe it is necessary. I will continue taking my vehicle to this dealer for any and all work that is required, knowing I will leave with a job well done. Thanks guys

I recently just had the timing belt package service done...

I recently just had the timing belt package service done to my 1999 Prelude. Chris was by far the best service advisor I had ever spoken to. He was extremely helpful and the guys at Honda even provided a free rental while my car was in the shop. I highly recommend this dealership. I know that I'll be going back!

I brought in a Honda Civic to have work done and Chris...

I brought in a Honda Civic to have work done and Chris could not of been more helpful and friendly during the entire process. He maintained patience even after I continued to add work that I forgot needed to be done. He made sure that I had a vehicle to drive while mine was in the shop. I was updated with cost information when it changed and I never felt a pressure to purchase. I recommend this dealership to anyone who needs work done on their car and I plan on buying my next vehicle from them due to the outstanding service.

The reason for my ratings is the professional, prompt,...

The reason for my ratings is the professional, prompt, friendly, competent, reasonably priced service I received, and the equally important fact that all of my questions were answered promptly,clearly, satisfactorily and without evasion.

Chris was extremely helpful and friendly. Understood my...

Chris was extremely helpful and friendly. Understood my concerns and accomodated my needs. Service is quick and was nice for the service department to offer me a ride after I dropped off my vehicle. Thanks!

The service department was courtious and friendly. The...

The service department was courtious and friendly. The Service Advisor who assisted me explained every step of the repair services recommended so that I could make informed decisions as to what services I wanted for my car. They work was done quickly and the price was comparable to the local market. I feel assured of their competence and thoroughness.

I think Roswell Honda did a fantastic Job on our repair...

I think Roswell Honda did a fantastic Job on our repair without having an appoinntment. From the time I parked to the time I left I was treated very nice. Chris, the employee, did a great job on notifying me on the progress. Thanks Roswell Honda!

Okay I was in for a oil change on a Friday and it was...

Okay I was in for a oil change on a Friday and it was busy. I never went in for an oil change so I was lost. THere comes Chris with a nice and friendly smile and asked if he could help. HE was was very nice and helpful. His service was fast and efficient. I will defenitly go back in the future and recommend all my family and friends.