Falsified sales documentation
Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals section - totaling nearly $2000 for optionals we had not been notified of. When I indicated to the sales department that we did not want those optionals, they told us that we could not purchase the car without taking those options. We had already spent 2 1/2 hours at the dealership and I was exhausted (should have walked). We foolishly just communicated how disgusted we were with the whole situation and then finished up the deal. The weekend was ending and my husband urgently needed a car. I won't even bother describing what happened in the financial services department. But, in both departments, we noticed that they had listed our phone numbers incorrectly and that they had not listed our email address (wrote "did not provide email address" though I had indeed done so). Meanwhile, every department is pleading with us to give a good customer service survey when we leave. However, when it was clear that they were not going to get one because of how poorly they treated us in both departments, they completely falsified our contact information in the Toyota corporate system. I just got off the phone with Toyota corporate: Roseville Toyota had given them a completely fabricated email address, completely fabricated phone numbers, and completely fabricated mailing address. Meaning they were purposefully preventing Toyota corporate from being able to survey us on our sales experience. It would have been comical if it had not been so obscenely corrupt. These people may have succeeded in giving Toyota a bad name in my family, though I have been a loyal Toyota fan and customer since 1989. The only thing that they did right was that - after I lodged a complaint with Toyota corporate, they rewrote the contract to remove the optionals that we had never wanted. I would have been happy at that point if they had followed through with updating our contact information as requested to 5 seperate agents at Roseville Toyota. They absolutely refused. No, it would have been more honest to refuse. They claimed to have fixed the information, but instead created new fabrications. Disgusting business practices.
I made an appointment with linh to purchase a new truck. The experience was the best I have ever had. I have purchased several vehicles from Roseville Toyota over the last four years, and this was by far the best experience I have had. Thanks linh!!!
Came in to test drive the 2017 Toyota Camry Hybrid. Our sales Rep was John Wood, he was very attentive to our needs and made the process very simple. He did not try to push too hard, but I guess in this business you have to, to survive. We were very pleased with our purchase. Everyone was very knowledgeable of the process.
I wanted to trade in my Kia optima for a Toyota Prius. Turned into a 6 1/2 hour headache. I wanted a Prius that they had advertised online, a sales man approached us very quickly (12:00pm) as we pulled up which was nice, but then we walked around the lot trying to guess where the advertised car was at, then the salesman drove us around every lot/dealership/repair area they had for about an hour. Me and my friend asked if we could just wait inside for the sales person to find it, but the salesman said "maybe you will see another car you like while we drive around." We finally find the Prius advertised and it was at a repair area of one of the dealership's, both the front and rear bumpers had scratch marks from whatever the previous owner drove/backed into. I was OK with the condition the car was in. Then we drove over to the main dealership and waited for the next person to help us.The next person let me know that I would not be able to make the trade without putting down the 7k difference that I would owe since the Prius was much cheaper than the car I was trading in. Then another person told me that they might be able to help me out if I get a more expensive Prius, so that the difference price wouldn't be what was holding me back from making the deal.I decided I would be ok with getting a much more expensive Prius, plus the person I was with had to be somewhere important at 5:00pm. We walk out to the lot and picked out the second newer Prius we looked at, I didn't really care at this point, after all any of the newer Prius's were going to be better than the one we initially came to see. The rear bumper on this newer Prius had hit something, I could tell because it didn't line up just right on the passenger side and I was able to jiggle it a little. Don't get me wrong my trade in had scratch marks down the side of the wheel wells, the rear bumper was split open in the middle, the rims were all scratched, and the front driver side Controll arm or something was damaged so the car wanted to pull to the right a lot.... I didn't expect for good money on my trade in, I feel what they were offering me for my car was very reasonable, but no one said anything about the bumper on the Prius. It didn't feel right after they bragged about some 121 point inspection, and that the car fax says that the car has never been in an accident. Whatever, I would be ok with it I just needed to keep moving forward with the whole process.I wasn't very pleasant at this point, at around 6:00pm I get to the finance guy, and this guy started out super nice and really fun, but I told him that I was trying to still get my friend to his appointment even though it was an hour after 5:00. He was totally cool about it... Then he started offering the typical gap insurance, tire warranty, etc. I turned it all down, then he offered some coating for the car to protect it and I would never have to wax my car, he told me that all the finance people were having a little competition of who could sell the most of those, I turned it down and that's when his attitude completely changes. He became short and quiet after that, pretty sure it made him mad. I asked my buddy if he felt the same about that and he said he was thinking the same exaxt thing that the guy went from nice to quiet and bored with us.They finally hand the keys to the Prius over, but the car wasn't ready, so now I'm really frustrated, and then the original sales man walks up to me and says the finance guy says he needs more paperwork. They guide me over to a computer that is available so I can rummage through my emails/bank statements/etc to get them the info they need. They still say I need more info.This is the point that my friend looses his cool and starts telling the salesman how ridiculous this has become. A few more people notice us throwing a fit and then they tell the salesman to just follow us home to pick up the necessary paperwork. We tell the salesman that we have to get to a meeting, that might not even be happening amore because it is now 6:30. Another gentleman tells me that we can just email the info.We leave in the Prius, we drive right back up with the paperwork that they needed, because the meeting was cancelled because the interviewers could not wait any longer for the meeting. I make sure they make copies of everything. They tell me I'm all set. So I leave.Today I'm on my lunch break I missed 2 calls and have a text message...."This is **** **** from Roseville Toyota please call me right away we need your few more sign on documentation. Please call me ***-***-****"Yes I'm frustrated. No I don't want anyone fired or even bothered, just needed to vent and maybe save some people from going through the same thing.
Good People Make for a Good Experience
Very responsive & easy to deal with via internet & in-person. Willing to negotiate. Nice people The process was long; I'm glad I brought a book to read while they worked out the numbers. I was worried I might HAVE to be "assertive" but they were so nice that I just remained friendly and honest about my needs & wants. Do your comparison shopping 1st so you are prepared - it is their job to sell, yours to stick to your parameters. For my 1st new car buying experience I have no regrets.
They Broke My Car ?
Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford service consult.. Parked my car in the service area..left my keys inside the car..within 30mins Cory Lunsford comes and tells me your car is having major problems..I asked what happen he tells me the car broke..not able shift gears..gives loud noise..my reaction xxx...I said I drove my car fine over here no problem now you telling me the car broke..Cory also suggested I need to push my car out and have it towed away..I don't know what they did they broke it within 30mins time that it's not driveable any more... After speaking with service director Benjamin Kicinski the out come only was rental for day and free visual inspection which leads to the conclusion that the driver side axle broke and the cost was 840$ and told me to pay the amount...so they can fix it...As a concerned consumer my concern is if I drove my car fine without any problems to the dealership to have recall of passenger side air bag fixed and at the dealership in their parking lot they broke my car and refusing to fix it instead stating its the consumers fault they brought in the car like this...what kind of xxxxxxxx is...poor managment service at Roseville Toyota dealership.. As a consumer I just want my car fixed the way brought it in to the dealership...
Our recent experience at Roseville Toyota was amazing! We don't buy cars very often and are always hesitant to step foot on a lot. Though Josh was enthusiastic at first, he soon learned our more laid-back style and adjusted his sales approach to accommodate our pensive mood. Once we found the car for us, the closer was friendly and fair. The finance officer was phenomenal! Working as an administrator myself I can appreciate the ton of paperwork involved. He handled everything smoothly and with excellent knowledge of all products and terms...AND the desktop computer monitor was AWESOME! We did have one glitch at the end of our process however. The key to the vehicle was misplaced after being detailed. We were anxious to get on with our evening to celebrate our anniversary...#29...and weren't too happy about the key situation. After much scrambling and yet another person involved -- Jessica from Customer Service -- we left the lot 7 hours after entering it with a gently used Sentra (haha!). Though we didn't even buy a Toyota we were treated as Toyota customers with all rights and privileges. We were promised a gift certificate to pay for our anniversary dinner, a complimentary full tank of gas, and a free new key. 3 days later we have not received any of these things, however Josh called and assured me he will follow up for me. I am so impressed with his attention and follow up...and he has only been working there for a week!Thank you Roseville Toyota!
Purchased a new Scion iM . Great great experience. Mo, Rahim,Daniel, Melissa, and everyone was awesome. Treated us great. Process was quick and easy. We will definitely be customers for life.
An enjoyable buying experience
It took me a while to find the right salesperson while shopping online(as I live out of the area) but once I got in touch with Chuck Baccarella the Sales Manager and worked out the price I was looking for things went very smoothly. I made the drive to the dealership and everyone was very friendly and efficient in getting everything done and getting me on my way with my new 4Runner.
Worst. Experience. Ever.
Roseville Toyota is, without a doubt, the worst car buying experience you can possibly imagine. I had always been a fan of Toyotas, and was looking to trade in my Tacoma for a larger model. Upon arriving, they immediately took my keys for the trade in. This is not unusual, except for the fact that they never gave them back. When I had finished looking at vehicles and could not come to an agreement on price, I asked for my keys back. Instead, they continued to bring insufficient and overpriced offer after offer instead of bringing me the keys to my own vehicle. Hours later, I finally left. The salesman then called me and said that they were willing to give me the price that I had requested. When I went back to the dealership however, they then took my keys to my vehicle, and proceeded to come back at me with prices that were nowhere near what we had agreed upon. Again, when I asked to get my keys back for my own vehicle, they didn't bring them. Instead, they continued to bring me insufficient and overpriced offer after offer until finally, I had to get up, go to the desk myself, and demand my keys in order to escape the dealership. These are not straightforward individuals. They will cheat you. They shift to deceitful tactics in order to get your business. Save yourself the headache and your precious time. Do not go to Roseville Toyota.
Falsify repairs needed to your vehicle
Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my car serviced at the dealership & recently moved to the area so Roseville Toyota was the closest dealership. I had my tires rotated & an inspection done. I got a laundry list of things that were wrong with my car that were not wrong 3,000 miles ago. They told me they did a "thorough" inspection on my vehicle. They were so pushy that I get the service done that day or within the week. I wanted to get a second opinion before shelling out $4,500. When I got my car back my back sun shield didn't work and my front passenger window didn't work. I called the dealership & asked to schedule an appointment to fix what wasn't working. They had the audacity to tell me that I would have to pay, up front, before the dealership will even look at it when it was a simple fuse fix. They said I would be reimbursed if they found they were the cause of the issue. Fast forward 2 days after service. My battery light comes on & then my car died in the middle of the road. I called AAA & they stated my alternator went out. Toyota's "thorough" inspection showed the alternator as fine but the battery needing a recharge. THREE different AAA mechanics stated the disbelief & with my car's low mileage that the alternator went out. When I told them I just had it looked at by the Roseville Toyota dealership all THREE (they came out on separate occasions, 1 battery, 1 tow & 1 more battery) all said that the dealership is very crooked, hurting for money & has been known to purposefully sabotage vehicles so customers would have to bring them back in for repair. I called 2 different, highly rated & recommended, mechanic shops. They both stated I was not their first customer whose brought in a vehicle from Toyota with the same laundry list of issues. When I brought my vehicle in, behold the inflated issues that Toyota presented to me were FALSE! For example, Toyota stated my rack & pinion had gone out along with my CV boot. Upon close inspection, by my choice mechanic, they stated NOTHING was wrong with my rack & pinion. It was just my CV boot flinging grease & it didn't need to be changed & nothing was wrong with it. Let me tell you that more than 1/2 of Toyota's laundry list was completely exaggerated. Instead of spending $4,500 I walked away spending $650.00 in repairs with a new battery.My family has a fleet of Toyota's that will never see the inside of Roseville Toyota. It boils my blood that they don't care about their customers & only see us as dollar signs
I have a very good experience at Roseville Toyota.
I submit my request through Truecare.com for interesting to buy RAV4. Razwan contacted with me next day, regarding the information I requested. My car buying experience at Roseville Toyota is very good.
Outstanding experience - very easy process, great staff
This was one of the best car buying experiences that we have ever had. We first were contacted by Anish with Internet Sales and were provided with basic information regarding different models of the Camry in a non-pressure way. We visited the dealership and Ryan showed us several Camrys.. He wasextremely friendly and helpful. We were then contacted via the internet and phone by Judy Cunningham and Dean Haught (sp?). Again, very informative and no pressure. We decided to purchase a Camry and returned to the dealership. Linn Nyugen was our salesperson. He made the experience very enjoyable - an extremely courteous, friendly professional. Processing through the financial office with Eric again was easy and non-pressure to buy all the extras. We will recommend Roseville Toyota to our friends.
Poor Follow Through/Communication
I purchased a 09', 14' Camry, 15' RAV4 AWD XLE. I even referred someone from Redding who bought a 09 Camry for his daughter from Roseville Toyota. This year, 2016, I tried to work with their internet Manager and their other internet sales associate (Dan and Robin). They failed in following through with my email messages and locating a 2016 Toyota RAV4 Limited AWD. I found the one I like at another Toyota Dealership. Later, I called the parts department at Roseville Toyota to see what they charge for labor and accessories. They were considerably higher including labor over and beyond Redding Toyota. They wanted to charge 1500.00 for Cilajet. Redding Toyota wanted 795.00. I was referred to sales, Oleg, Finance Dept. He said that he can meet the price of Redding Toyota and had a coupon for 200.00 less. (600.00 for the service--great). I tried working with him and reminding him for 3 weeks on all the above. He failed! Also there was a refund due to me for a Tire/Wheel policy and Dent policy...pro-rated. I sent a certified letter to request the refund. They did not communicate with me. They also sent the refund to Toyota Financial Services rather than sending it to me. I had to work all the hassle and contact their Finance Manager, Jessica. Of Course, she's going to protect the employees knowing full well they really fouled up in a big way. I will not do business with them any longer. They've burnt their bridges and I will deal with Hanlee or Momentum Toyota for now on in the future. The lost future business! I've spent nearly 100K there in the past years. Well that's John's problem now. Good Luck People.
An unexpectedly positive experience
These guys were a pleasure to deal with, from the well-informed salesman to the closer and the finance guy (as well as the instructor who walked me through the various electronic systems). No pressure. No hidden charges. Transparent (and friendly) negotiation of terms. Every stereotype of the car sales process went out the window. I'd recommend this place to anyone looking for a Toyota -- enormous inventory, competitive pricing, real decent people.
They dont take care of there customers and lie to them
I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and this dealership doesn't care about its customers DONT BUY OR GET YOUR CAR SERVICED HERE they want to replace the unit for the 4th time. UNACCEPTABLE ive bought 6 cars from this dealership and I had some hiccups with my credit and they say they will help get into a new car they didn't even try to work with me or the banks
Elder Abuse of my parents
My parents came to this dealership wanting a $10000 car and walked out with a $23000 car with all the possible extras added to it. They had both been in a head on collision and my mother is on medicine for dementia. They were totally taken advantage of, even when we showed the dealership a letter from her doctor. Please BEWARE of this dealership, especially if you are elderly. They will take advantge of you like sharks going after blood in the water!!!! VERY UNETHICAL!! We gave them plenty of opportunity to make things right, but all they cared about was the sale. STAY AWAY!! There are many other Toyota dealerships you can go to!!!
We love Toyota!!
My family has always been Toyota lovers. My dad has a tundra, mom has a scion, both sisters have corollas and a scion XB. I needed to trade in my BMW because it was just not reliable for me no more, so I came into Roseville Toyota just to browse one night and see what my options were. I met Austin Duarte where he started to show me some cars that could work for me in the price and car payment I felt comfortable at. Never I did not expect to go in and start paperwork, but after explaining my financial situation to Austin Duarte he assured me that Toyota would be able to help me out. I went inside met with Robert Devenecia and from there it was them working their magic. I did end up having to have a co-signer, but that is where the best person in the whole wide world came in...my mom. She is amazing for helping me do this. Once we shook hands we met with Jacquie Roberts in finance and she made the entire process of signing documents fast and easy to understand. I never thought I would be buying a brand new Toyota Rav4!!! I am so happy with this purchase because I know I have something finally reliable. We want to give a big thanks to Toyota, but especially to Austin, Robert and Jacquie for all your help and follow up even after the purchase.
Hard sell, but willing to
I came with prices other dealers were willing to offer, Roseville Toyota was able to match it after 2 tries at offering me higher prices. Respected that I knew exactly what I wanted coming in, didn't try to sell me anything else.Hank came in on his day off to work with me!I had been by 2 days earlier, to get started. David and person he worked with gave me initial quotes with breakdown. Ok experience. As I was at my vehicle leaving, Oleg was brought out to me, offering a revealing much lower price. It was a bit creepy , but enlightened me as to what prices I might be aiming for in dealing over the coming few days. I was too fried by that time to go back in at that time and learn details of his proposal.I forget names of Finance person and Customer Service, bu both were very good at thei jobs.
Awesome customer service
Awesome customer service. Will come back when I need to purchase my son's car.
The experience was great
The experience was great. I found a car that I will be able to use for a while. Thank you.
less than honest
After leasing a Toyota Avalon, I realized that I was misled by the salesman. He closed the sale with false information and promises the dealership could not keep. I also found the finance officer to be less than honest. When in for service, I was questioned and pressured by numerous salesmen to buy a new car. I traded my Avalon in early to avoid this dealership.
We just keep buying at Roseville Toyota
We just bought our car at Roseville Toyota. We worked with Judy Cunningham, Internet Manager. She was very knowledgeable, and really worked hard to get us a good deal. It's always stressful making a large purchase, but Judy made it so stress free.. Even after the sale she took a great deal of time making sure we understood how to work everything in the car. Zach, the financial officer was really nice too. This is the second time we have bought from Roseville Toyota and both times is was a great experience. In addition, the car maintenance and repair staff are superb.
The best place to buy a vehicle
The best place to buy a vehicle! Great people and my Sales Person -Colin Rodgers was very professional.
Colin Rodgers was a great help
Colin Rodgers was a great help. I came not knowing what I wanted and he didn't stop until he found something I was satisfied with. I would definitely recommend him.
Colin Rodgers was a great help
Colin Rodgers was a great help. I came not knowing what I wanted and he didn't stop until he found something I was satisfied with. I would definitely recommend him.
I will only trust and buy from here
Sean has sold my family 3 cars and I will only trust and buy from him! The man has more integrity than any sales person I have met. If Sean wasn't here I would not be here.
Awesome service, took care of us
Awesome service, took care of us, bought us lunch and we're just the friendliest people at a professional level. Thank you.
Recommend to anybody
Had good sales rep Dijon and went above my expectations and would recommend anybody to talk to him.
Experience was great
Experience was great the price was higher then I wanted to pay. But was worth the price and I would come back again. I am a little tired of hearing your "there is no wiggle room." please come up with a new phrase.
Add on unwanted item. Did not hold check as promised. -$350
Needed good used truck. Kept us there til 9 pm tried badgering into add ons snuck 1 in did not hold check til funds transferred as promised still waiting for 7 bounced check fees to be sent. Very low class operation.
Very impressed with the sale
Very impressed with the sale, would definitely recommend William to another buyer. Very professional and made the sale easy as can be.
Our salesman was very helpful
Our salesman was very helpful and friendly and low key.
The staff were friendly
The staff were friendly and we're willing to work with our budget.
Made this trip nice
Faster and less hassling would have made this trip nice we did work out a deal in the end.
Experience was great
Experience was great the price was higher then I wanted to pay. But was worth the price and I would come back again. I am a little tired of hearing your "there is no wiggle room." please come up with a new phrase.
Dijon Jackson was amazing
Dijon Jackson was amazing. Very knowledgeable and extremely helpful.
Great job Roseville Toyota
We bought a Sequoia for our business. Walter Isenberg and his manager were excellent. They were low pressure, helpful, and worked with us in a very positive and professional manner. The 2016 Sequoia is also GREAT!
toyota tacoma limited
camilo sarabia was so helpful and willing to helm me. came in to get a 2016 toyota tacoma limited,and he was so helpful in searching one for me.much appreciated it.Andranik Manukian.
Professionalism at its finest!
I was contacted by a representative from Roseville Toyota after posting interest in a few different models. She asked me specific questions in regards to what I was looking at, and called me to set up an appointment. I wasn't able to meet for about a week. She contacted me to confirm and continued to ask questions about what I was looking at. I had questions about trading in my lease, and she was able to send me information. When I arrived for my appointment I was greeted with a smile and she proceeded to hand me off to the fleet manager who took me to three cars. The first car was exactly what I was looking for, and after a hour we had a deal. This is my fourth Toyota in 10 years , and the first time coming to Roseville Toyota. I will recommend their dealership over the one in Folsom,where I purchase my last three vehicles.
BARCELONA RED! PERRRRFECT!
HAMID RASHEED WAS SO HELPFUL AND WILLING TO HELP ME. CAME IN TO GET A 2016 RED COROLLA S PLUS, AND HE WAS SO HELPFUL IN SEARCHING ONE FOR ME. MUCH APPRECIATED IT! ALEX SCHALLARD WAS VERY HELPFUL AS WELL, HE ANSWERED ALL MY PRICE AND INVENTORY QUESTIONS. THANKS ROSEVILLE TOYOTA FOR ALL THE HELP!
Kind people, decent service, terrible wifi
I've gone to this dealership for the past ten years. I love working with the people and usually have a good experience. I still like them, but today I was not as impressed. Because this facility services so many people, there is a disconnect between the customer service staff and the maintenance. I went in due a recall on my car after making an appointment two months before with a service rep. In the meantime, I received five calls letting me know about the recall and each time I let the rep know I had already made an appointment. Today, I arrive for my 8a appointment and I am told it will take 3-4 hours; this I expected and waited in the lounge with my laptop to work. Two hours later the rep I signed in with finds me and tells me that they don't have the part for my car to fix it and will have to order it. While he was apologetic, it shocked me that it took 2 hours to figure this out. On a side note- their free wifi is really slow, glitchy, and disconnects randomly. I ended up going to a Starbucks and using their wifi instead.
Buying a car at roseville toyota
the people that work at that place is the reason why it runs the way it runs . the people are amazing, they go above and beyond the work it self .. like a well oiled machine well like a TOYOTA. Toyota's are good cars. the staff at Roseville are HHUMANS and they know how to treat customers...
Professional and Detail Oriented Group
My wife and I purchased two vehicles on 10/1/15. We love our new 2015 Toyota Prius and 2016 Toyota TRD Pro! The staff was not pushy, and from start to finish, everyone that we had contact with was more than helpful. I would highly recommend Roseville Toyota to anyone interested in a new or used vehicle. Thank you to Stas, CJ, and Zack for making it all happen!
Low Key Salesmen
I spoke to sales several times on the phone and by email before I made the trip to Roseville from Grass Valley. We originally were looking at a 4runner, but the Tacoma caught my eye and investigating it more convinced my wife it would work for her too, it was an easy decision on a great ride!!!
Fast, Friendly, Fantastic Selection (at Reasonable Prices)
Managed negotiation via phone. Knowledgeable, respectful of time from sales through finance and beat the price I researched. The facility is incredible, complete with cafe.
sold a lemon
This dealership sold a lemon to my daughter. The car she bought broke down the first day and has pretty much lived in the shop. My next rant is to the BBB. It is a 2002 Dodge Durango. My daughter has been without this vehicle and having to rely on friends and family. Personally I feel the dealership doesn't live up to honesty and integrity. Their motto should be "Screw you the buyer."
WORST EXPERIENCE EVER
It was the WORST EXPERIENCE ever! I've never felt so humiliated in my life! Never ever go there! The staff was arrogant, disrespectful!Here is my story;I got the best quote for 2015 Camry SE from the Miata Toyota Dealer, everything was perfect over there, they respect you, try to make you satisfied, and leave the dealership happily; but Miata did not have the Silver color.So, I tried calling the other dealerships and asked them if they had the Silver color. Elk Grove Toyota said they don't have the Silver color and apologized for that.After this call, I called the Roseville Toyota, talked to the salesperson who must be Shaun Thornhill; I explained everything in detail to him that I visited / talked to 3 different Toyota Dealers in Reno, Sacramento, San Jose; all of them said that they could do the price-match while talking on the phone, but when it comes to visiting the dealership and I get there, they said they cannot do the price-match with the Miata etc.; yeah after explaining previous experiences; HE SAID that Roseville Toyota is the #1 and BIGGEST dealership in North California, and HE GUARANTEED that Roseville Toyota can do the price-match and also give the best price to the customers! I reminded the previous experiences 3 times on the phone to the salesperson, but he again GUARANTEED that they can give me the best price. He said that the only thing I should do is to come to the dealership, and then don't worry about the rest. AND I DID THAT! I trusted them and drove 125 miles which takes 2 hours from RENO, NV to ROSEVILLE, CA. BUT I WISH I DIDN'T...When I got there, starting from the first person and first minute, before starting to test drive and the paperwork, I asked them again and again and told them that "I have the quote from Miata which is really good price, let's not waste both your and my time, I want to continue if you can do the price-match", and every time I said that, each person said "Don't Worry, we guarantee you that we can do everything; price-matching or giving you the best price". And believed them.I did the test drive, started the paperwork, they run the credit and gave me the offer. Here is the SURPRISE! I was really surprised, disappointed... I felt that I should have never trusted them!!! They gave me ridiculous offer! I emailed them the previous quote that I got from Miata Toyota; it seemed that they did NOT even take a look at that quote!!! So irresponsible, amateur, humiliating!!! I should NOT have waited there for one more second, but I had a hope that there was misunderstanding and they would fix it. But the case was totally different!!!The salesperson came and talked to me, gave me the offer, I denied, gave him my offer, he goes back to the office / finance department, comes back, so and so forth... This process took more than 3 hours!!!I understand the process, but as I explained the salesperson in the dealership, my question was really clear; "Is Toyota LIABLE for the person that I talked on the phone?!". I said "the salesperson on the phone GUARANTEED that they can do the price-match or give me the BEST PRICE only if I show up and be at the dealership?!".On the phone, ROSEVILLE TOYOTA IS LYING, DECEIVING the CUSTOMERS!!!They want you to come to the dealership, and then they play with the numbers / words etc.I asked the salesperson in the dealership that "LET'S LISTEN TO THE PHONE CONVERSATION TOGETHER and YOU'RE GOING TO SEE WHAT YOUR GUY GUARANTEED!" but as you can guess; he said he listened to the conversation, and "there was no GUARANTEE, but try their best to help me!" This means that I'M LYING! Can you believe that? The salesperson is claiming the customer as a LIAR!!! WHAT KIND OF CUSTOMER SATISFACTION POLICY IS THIS?!!!Then, he claimed that the quote that I got from Miata is not REAL, there is something wrong etc. Then, they tried to price-match, but this time gave me other extra fees... Do you get the point?!!!They don't want to make business, but waste time.They tried to bring me different issues such as I'm not qualified for 0 downpayment and 0% APR... Next time, the salesperson went and came back and asked for the $2,000 downpayment. I offered $500, he looked like he would accept, but again said NO!Lastly, he said that I have to wait 48 hours for the approval, and after that I can get the car.As you can see here, they try to deceive customers; they promise / GUARANTEE that they are the BEST and they can give the BEST PRICE or price-match; but IN REALITY, THIS IS TOTALLY A LIE!!!I felt really bad and expressed my opinion, but instead of trying to make me relaxed and feel comfortable, he acted like he wanted to kick me out!They checked the MIATA's quote, after realizing that they cannot do the price-match, they claimed that this quote is NOT REAL :)) so funny, right?Is this the professionalism? Is this the BEST & BIGGEST Toyota Dealership in North California?!!!Please, don't tell anyone you are making THE BEST BUSINESS!!!
Awesome Experience, Would buy the next car there
Sean Lyons is amazing!! He knows all the cars! He is honest and easy to work with. Sean took the time needed to not only explain everything AND answered my husbands many questions, but went with us to test drive with us. My husband and I were so happy to have his help. We went in thinking we wanted to buy a Subaru, and came away with the car we really needed: a Prius V with only 14,000 miles! Thank you Sean for the wonderful and easy car buying experience we had only dreamed of. And our closer was awesome too. She explained all the plans we could opt for for extended warrantees and we were so excited to have what we got in the end. THIS WAS THE BEST AUTO PURCHASE EVER.
Helpful, friendly online support
We were interested in a used Tacoma they had. We live outside the area (in Reno) and contacted them through cars.com. The response was quick, the information provided helpful (both about the vehicle and buying across state lines), and the sales person friendly and not at all pushy. We decided to postpone purchasing a Tacoma but this does not reflect negatively on Roseville Toyota.
Poor customer service
I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great experience.....until this last time. I purchased a brand new 2013 sienna. I had problems almost immediately. Took the van in numerous times to have the leather fixed (Dealer works), the pannel on the drivers seat , trim on driver window coming down when window was rolled down, chair arms tightened, blue tooth system reset and several trips back (including leaving both my phone and van there), arm bolt covers reinstalled numerous times, and much more. Each time they fixed the problem i ended up going back and leaving my car. The last few times the panel on the driver seat came off they started hassling me. One service manager tried to charge me to fix it. Each time i insisted that they fix the problem at their cost. Then I started dealing with a service supervisor. He seemed really helpful in the beginning. ..then after the last time the seat frame came off he ordered parts and had me bring it in. When I came to pick it up to my suprise the paperwork said things like "one time good will fix" and seat problem due to outside source or something to that effect. And after market seat heater etc. I refused to sign the paperwork and left. I called and played phone tag with Cole for about 2 weeks then finally got him. I told him I bought the van brand new from the dealership so how could anything be after market? I have owned 3 other siennas and never had these problems. Also what outside influences? ?? I am large but am 80 lbs lighter than I was with the other 2 vans, so if its not my fat butt what could it be? My children are older and totally out of the kicking my chair phase. Other than being irritated I have never yelled or swore at anyone at Toyota! Our last conversation where he basically told me this was my fault ended mid sentence (me speaking) with a dial tone. I called him back and got his voicemail, so did he hang up on me??? I have been planning to go back and purchase a car for my daughter.....not so much now!!! I will be talking to my lawyer in the near future. I have never hated a vehicle I have purchased from this dealership.before now I just wish they would take it back!! Oh and I have also taken it to Maita several times because its closer.
sales for Roseville Toyota
Joseph was the most excellent sales person, So very professional. helpful, knowledgeable, gave 100%. And Armando in Finance, Oleg in Sales, Not enough room here to say how happy we are. Dorothy and Gary Simon
As pleasant as possible.
We purchased a vehicle in early July 2015. Roseville Toyota is like all car dealerships in that they want top dollar for there vehicles and you will have to go through the haggle process. However, they put great effort into making my wife and myself comfortable and did seem genuinely interested in keeping the process moving. Our salesman, Steve Hancock, was pleasant, respectful, knowledgeable about his stock of vehicles and never seemed to purposely lie or distort the facts of the deal.
Amazing customer service!!
I'm so thankful for working with Razwan! He was extremely knowledgeable and patient while I was making my decision. I would definitely recommend working with him and the Roseville Toyota Dearlership!! Thank you! Thank you!
Excellent customer service! A truely prsonalized experience!
From the first phone call to walking out the door, Razwan made us feel welcome and informed; an important part of buying a car, I believe. I came in thinking knew what I wanted and Razwan opened my eyes to more. He paid attention to small details of my family's needs and put us into the car that was right for us. The whole experience unmatched, especially when compared to a recent experience at Maita Toyota.
Don't Buy A Used Car From Roseville Toyota!!!
I recently purchased a used 2015 Ford Fiesta from this dealership. After researching this particular model car I found a car on Roseville Toyota's website. Talked to a nice salesman who seemed really enthusiastic about working with me on financing (I have poor credit). After several days, the salesman calls back and says that the bank prequalified me and to come in and drive the car. I made an appointment for 5:00pm that day to meet him at the dealership. I arrived at 5 but the salesman was nowhere to be found! Instead I got passed off to some older salesman who didn't seem to care about me or making a sale. I told him that I had been prequalified and wanted to drive the car I had seen on the website. No such car existed! He said that it had been sold and that the dealership just forgot to take it off the website. We did find an identical car on the lot with 2 more thousand miles on it but the price was $1K more. After arguing about the price difference, I decided to drive the car. Some test drive! He just sat quietly while we drove one time around the auto mall. He didn't even try to sell me the car! No explanation of the cars features, etc. Thank goodness I did my research on the car. We get back to the dealership and start the negotiation process. They did drop the price to match the one that supposedly was sold. 2 hours later and we finally hammered out a deal that worked with my limited budget. Another hour of signing papers, getting 6 references, going online on their computer to print verification of insurance. Then another round of signing documents with the finance manager who misrepresented the factory warranty on the car so he could push the dealership's pricey extended warranty (which I turned down). They did beat me down on the gap insurance. Then I was finally shown the door where the salesman gave me the keys and said enjoy the car. I drove home tired and hungry. A few days later, I was told that I had to bring my 78yr old mother in as a cosigner even though I had listed me spouse who is employed full time on the original credit application. I was not happy and let them know that I was not going to put my mother through the ordeal that I had gone through. The assured me that it was going to be quick. We came in and no finance managers were available! After demanding to see the manager of the dealership, we were finally shown to a desk where we signed all new paperwork. The one bright spot was that somehow the gap insurance price became lower which lowered my payment slightly. Oh and my mother had to provided 6 additional references which were offered to the finance person but refused. Another day later ring, ring and low and behold it's the dealership asking for the 6 references! I sent an email back with them. I still haven't received anything about the finance company that actually approved me for the loan. GRRRRRRRR
Todd was an easy guy to deal with as well as Adam.
Todd was a very easy going & very friendly & he understood my requirements. He made me feel like a part of the family and did not try to sell me something that I don't need.
A worry free car purchase
When finding the right vehicle I went to many dealerships to figure out which would suit me best. I didn't have the best experience at most of them until I went to Roseville Toyota. They had the exact car that I wanted in the color I wanted and didn't pressure me to lease. I felt Todd, my salesman, was one of the most honest salesman I have dealt with. I was very impressed with my experience. They understood my wishes and were very flexible. It was a better experience purchasing a car than I had had test driving cars at other dealers. I would highly recommend Roseville Toyota. And I absolutely love my new blue metallic crush Rav 4!
A few months ago we bought a used toyota corolla.it only had 36000 miles on it.it looked clean.u tell matenance time came around.i found a way dirty cabin filter.motor oil was black.the engine cover underneath had dirt rocks and acorns jammed under it.found cigarette ashes under seats ..now when a dealer says they had it inspected and cleaned and you trusted they did ..shame on them way disapointed in service department#!!!!.
Roseville Toyota - Where we will always buy our cars!
The best dealership we have been to. Everything is 150% including sales, service and parts. We don't get lied to and the deal is fair.
Totally Unsurpassed Experience--True Professionalism!!!
Truly awesome in every respect. I firmly believe in professionalism, and that's what I expect in business dealings, large or small. From the time, Mr. Singh introduced himself, I knew we were in good hands. I don't believe I've ever met a sales rep with such pride in the company he works for. Mr. Singh's knowledge of the vehicles in all those acres of cars was very impressive. The showroom and employees were immaculate . Everyone was friendly and eager to help. I highly recommend Roseville Toyota to anyone in the market for a new vehicle. If I needed another vehicle, I'd be back up there tomorrow to buy one just to be treated so professionally. Absolutely unsurpassed!!
Jessica Romero Best Customer Service!
Just bought a new Prius c and I love my car! The only thing I was unhappy with were the carpet floor mats since they were lighter colored and would show stains easier. I wanted the all weather ones. Took my car into dealership but was told that was how they came and the All-weather ones were $114. One phone call to Jessica Romero (Customer Service Manager) and I am not only getting my mats, they will deliver them to me to save me the drive! I am beyond happy!!! My daughter will be buying her first Toyota after graduation this year and Roseville Toyota is the place we will go. Thank you Jessica! There's a reason you are in the position you're in. Great customer satisfaction!
Best car buying experience ever
We had a great experience at Roseville Toyota. This is the fourth vehicle we have purchased there and we will definitely continue to come back for our car needs. Our sales rep, Todd Ritter, was knowledgable and very friendly. The sales experience was very low stress, hassle and pressure free. We really felt like we were being taken care of throughout the entire car buying experience. Special attention was even given to our 5 year old son to make sure we all had an enjoyable experience. I would recommend that everyone go to Roseville Toyota for their car buying needs as the selection, the staff, and even the facility you wait in throughout the process are the best out there.
My sales rep, Todd Ritter, had a wealth of knowledge regarding Toyotas and had impressive knowledge of the thousands of cars on the lot. Once I told him what I was looking for, he knew the exact car for me. After a great test drive, he helped me through negotiations and I couldn't be happier with my Camry and the experience at Toyota Roseville overall. Thanks Todd!
2015 Toyota Camry XSE sold with damage rear bumper.
Oh, my God......Roseville Toyota's Customer Relations Manager has no experience at all to deal with customers concerns. Her name is Jessica Romero. Once again recommending Public to not to buy from Roseville Toyota. They sold me a brand new camry with damaged paint, and she is not willing to help at all. They are very cheap type of business people. One point she promised to have it touiched up and detailed, then she backs off saying she don't care. Once the car left the dealership, it's yours. I will never ever go back to Roseville Toyota for business. She even wants me to pay for the rtouch up paint. How low and cheap they can be. shame on you, Jessica and Roseville Toyota. I even called Toyota USA and they contacted me via e-mail and no one can find this Luis person who sent me the e-mail to resolve the issue. So now the Whole Toyota name is branded as cheaters, liars and half xxx job on detailing the car before delivery.
Quick service, expert knowledge. We got all questions answered and enjoyed the whole experience. We were choosing between this dealer and folsom, but went here due to all the selection.
My Wife Enjoyed Buying a Car
Definitely one of the most pleasurable car shopping experiences I have gone through. I was looking for a used 6 cylinder Camry but left in an Avalon which I am really enjoying. A couple of small bumps in the road but I definitely thought it was worth the drive to Roseville.
Great experience! Love my new Camry! Razi was very helpful and friendly. My entire family has purchased their cars/trucks from Roseville Toyota so it was a natural choice. I felt very comfortable and well taken care of during the entire process.
Couldn't ask for better service
My husband and I went down early on Valentine's day. Our salesman, Todd Ritter was the best we could ask for! He showed us everything that they had fitting our needs. He spendt all day with us not preassuring us at all. Very happy and personable!!! I highly recommend the dealership and specifically Toyota Todd! We had a small sensor problem after we left. And they took care of us free of charge with urgency.
Great group of people
I was looking for a specific 4runner and Roseville Toyota had it. I called and made an appointment. The service from phone to in person was excellent. I was working with Todd and Shawn and they made my experience very enjoyable. Thank you Roseville Toyota, my experience was above par and I would highly recommend to anyone who appreciates good service.
Todd was very helpful, knew all of the features, and listened to what I wanted. When I finally decided, he out in the extra effort to track down the exact color I wanted too.
If you are looking for a great car and an awesome sales/finance team who shatters all the preconceived notions of car salesmen, look no further than Roseville Toyota !! I was long overdue for a new car, but since I had some credit challenges, I thought getting a newer model car was out of the question. Luckily, being the determined person that I am, I called Roseville Toyota and made an appointment to talk to Todd Ritter. From the beginning, he took care of me and efficiently streamlined the whole process. Todd and his finance team, Todd Brannon, Sean Lyons and Jeanine McElroy, really went above and beyond. Not only did they help me secure an awesome new Yaris SE, but made a lasting impression on me with their professionalism, efficiency and world-class customer service. It's obvious that these people take great care and pride in what they do. I highly recommend Toyota of Roseville with no reservations. I will definitely be a returning customer!
Our experience with Todd brought us back for more!
Our experience with Todd during the purchase of our Tacoma in March was a 100% why we came back to purchase our Corolla. We did not work with Todd this time around but he continued to check in and see how we were doing even though he had no motive (credit for the sale). This meant a lot to us. Mike Brand was very attentive and personable during our transaction. He went as far as offering to go get us something to eat while we did the negotiation portion with his manager, Oleg and finance. Oleg was fair and honest with us which to me is very important when it comes to sales. Our final paperwork was with Nelson who was very knowledgeable and did a great job of explaining the paperwork and process. To finish our experience Kelli did a great job of explaining and showing the specs of our Corolla. Toyota's altruistic approach with us have made us repeated customers.
Sales Contract/Financing Dispute with Roseville Toyota
BUYERS BEWARE, even if you have a signed contract, made a $2,000 down payment, and made your payment on-time, Roseville Toyota may still try to take your vehicle back from you after 37-47 days.Since I had a previous bankruptcy and a newer job, I sought out special financing at various dealerships. After speaking and working with the special finance staff at Roseville Toyota, I purchased this vehicle from them on 10/25/14 and gave them $1,000 as the down payment.Within 10 calendar days, Roseville Toyota found a lender to finance the vehicle for me with my credit and work history but based on terms different than what was agreed to on 10/25/14. Roseville Toyota requested I come in to re-sign another contract with an additional $1,000 down payment; which I did on 11/04/14.On 11/15/14, Armando called requesting proof of residency for the other two individuals residing at the home. He said acceptable examples of this proof were paystubs, utilities bills, bank statements, etc. I sent via mobile text photos the documents to Armando.On 11/18/14, Cara called stating they still needed the information requested by Armando. This time, I sent two emails with attachments to Armando and Sean. After sending these emails, I received no further communication from Roseville Toyota until 12/11/14.On 11/20/14, the DMV titled the vehicle with me as the registered owner and mailed the proof of registration.On 12/11/14 (47 calendar days after Contract #1 and 37 calendar days after Contract #2), individuals from Roseville Toyota called me to tell me I have to return the vehicle. They said the lender kicked the loan out and they weren't going to finance the vehicle for me.On 12/12/14, I spoke with individuals at Roseville Toyota and they threatened me with vehicle repossession, application fraud and legal costs plus fees associated with reclaiming "their" vehicle.On 12/15/14, I spoke with the special finance manager who said due to lack of lender financing they need the vehicle and there's no in-house financing available with Roseville Toyota; a member of the Sullivan Auto Group. I explained to each of the callers the situation as I saw it on both Contract #1 and Contract #2: "Seller's Right to Cancel". They had me come in within 10 calendar days to re-sign. Either way, it was already past the 10 calendar days for the Seller's Right to Cancel. Roseville Toyota and Sullivan Auto Group should be held responsible for their actions of harassing, intimidating, threatening and lying to a buyer/consumer.On 12/19/14, the 1st monthly payment of $344.40 due on December 19th was delivered to Roseville Toyota via USPS Certified Mail.As the "Buyer", I held my end of the contract on multiple occasions. As the "Seller-Creditor", Roseville Toyota should hold their end of the contract by finding a lender on these terms or to in-house finance the vehicle within their dealership or Sullivan Auto Group. I believe they also have a business by the name of "Sullivan Auto Credit" so it is difficult to believe that they are unable to "in-house finance" as they claimed by phone.
Love my corolla!
Todd helped me pick out my new corolla. He listened to exactly what I wanted and was able to help me pick out the perfect car. He was very patient and kind, would definitely recommend him.
Toyota 4Runner purchase
My wife and I found a 4Runner on the internet with the features we needed at a good price. Razwan tracked down the car and I took it for a test drive. We settled on a number and sat down with Danielle to finalize the deal. We were in and out in 5 hours, Its taken as long as 8 hours on a previous purchase at a different dealer, Raz and Danielle were very knowledgable and helpful and didn't try to talk us into options we didn't want. We had a great buying experience at Roseville Toyota.
Bait and switch
on 11/23/2014, I was lured to Roseville for a vehicle that was posted online. I called Roseville Toyota before travelling several hours to ensure the vehicle was present and available. I was assured by Shaun Thornhill that the vehicle was still available & in stock before driving 3 hours one way. I made an appointment to view the specific vehicle that was advertised on their website. When we arrived, their staff escorted us around their lot in (what appeared to be) a staged attempt to locate the vehicle that I traveled to the dealership to view. It appears that they calculated this deception so I would walk around their lot & give them the opportunity to interest me in a different vehicle. During my visit to Roseville Toyota, several staff members attempted to interest me in a different vehicle. I was later informed confidentially by an uninvolved salesman that the vehicle that I drove to Roseville for had been sold several days prior. The staff attempted a bait & switch. The vehicle is still listed on their website as available. This deceptive, unethical, practice took business away from other dealers in other areas. Shaun Thornhill is now dodging calls from me.
Excellent customer service..raza is a very nice and humble guy...very helpful ..I will recommend my family n friend to him..Thank you so much
Buy another new car
We had a guy named mundeep help us as a sales associate and Todd to help us. This is the second car we bought in two months from toyota. The first time was amazing and so was the second. Unfortunately when we were going to get out second car, we had a guy named Ray instead of Todd. This guy was so rude. He didn't shake anyone's hand or tell us his name. The first thing he said was "How do you pay your taxes?" How is that relevant at all. My mom was working the deal because the guy got on my dad's nerve. The whole time( 1 hour 30 minutes) he disrespected my mom. Also, he kept saying how this might be too expensive for us and our payment might be too much to handle. And even though my mom said don''t worry about the payment, he kept asking us about our taxes and financial stuff. He said that we could go and just shop else where we can get a better price. We finally agreed on a price and when we were going to sign the papers, we noticed that wasn't the price we agreed on at all. He charged us twice for tax. He even left and everyone was looking for him. We said no that the price was too much even though we were trading our truck in as well. When we were leaving, my dad went to the car since he was so mad. We were walking out, and the guy stopped us just to prove my mom wrong on her deal. My mom was like I need to go and he's like you spent 2 hours here, you can listen to me for a minute. She's like okay you have a minute, I have work in the morning and I'm sorry it didn't work. He's like oh well I have work too. So, listen. I have one minute. At the end, we just left and he folded the paper and said Thanks for wasting my time and threw his hands in the air. I was like wow. We have been with this company since 1997 and never been treated like this till we met Ray. So, quick lesson. Don't deal with him. I wonder how much business loss he has done for Toyota. He is so rude to women. He has also done this to another family member of ours that's a woman. We went again to get the car and thankfully we had Mundeep,Todd, and Brandon to help us. I would recommend working with them. It was hassle free and done within 20 minutes.
Specific Needs/AMAZING SERVICE & HELP !!
Entire process easy, pleasant & efficient. Service & help were impeccable. I'm very grateful for internet, sales, CS, & finance for creatively meeting my needs ! Razwan worked patiently and researched all options to get me out of one car and into a new RAV4, while introducing me to options I hadn't even considered and he was very thorough at making it work for me. No stress at all! I recommend this dealership to everyone in need.
Couldn't be bothered
Ok. I don't get it. We are driving a 2008 4 Runner, are well dressed, middle aged, and have an appointment with Bennet o look for a V8 to pull our RV. He passes us off to someone else without explanation.. That person takes us on a hike to look for the three cars that they supposedly have on the lot. Eventually, we get in a car to drive around looking for them. None to be found except for one with 175000 miles and ridiculously overpriced. We express interest in the meantime in a new Avalon, and no one bites. We ask them to give us a call (for some bizarre reason) about the real price on the high mileage V8. Don't get a call until Monday afternoon from the 'sales manager,'. We express our dissatisfaction and get told that they were just so busy that they can't make everyone happy. Really???
BIG LIARS SP. THE MANAGERS, BE CARE FUL, RECRD WHEN YOU DEAL
We were over there yesterday to buy a new Toyota sienna. Attended by a sales man name ALI, EXCELLENT GUY, DEALS US ,SHOWS & test drive Siena's,like one & start the deal. We have two trade in vehicle with us, Decided to buy & start negotiation , then another manager jump in, we ask for better price on our trade in, they agree on the trade in but new vehicle price was not final, then another Manager Ray Rangchi jump in. I was telling them to add only $5000 more with my trade in, & Ray told me to do MY TRADE IN + $5000+ Tax, I denied & he returned the keys to us to go. Then after two hour we call back the salesman & asked if they can do 4000 + tax. He confirm with Ray & call us back saying that RAY TOLD HIM THAT COME BACK BUT PRICE IS OUR TRADE+$5000+tax. We drive back again at 8.30 PM & they start paperwork Then they come back again with new price , & RAY SHOW UP & back up from his deal.We have a message in our cell phone from them confirmed by RAY THROUGH THEIR SALESMAN.WE CONFIRM BEFORE DRIVING BACK TO ROSEVILLE .Big Liars , do not trust them, Record everything they say ,Worse experience Wasted our whole day with Liars.
Thank you Razwan!
Razwan provided fantastic service and was a pleasure to deal with in purchasing our new Toyota. Thank you for spending so much time with us.
Barry always work so hard to make sure all your needs are met! I would never buy a car from anywhere without going through Barry first.
Andy did a great Job for me and my family.
Went in to get a car and ended up working with Andy and he gave me a great deal and got me great financing. Always ask for ANDY he's the best.
driving through auto mall on 7/6/14
approach Toyota see several salesman near sidewalk, one walks into path of my car in road asking if we are looking to purchase a car? Are you kidding me, stopping my car in the middle of the road, how disrespectful and rude. That made me know I will never purchase a car here and I will no longer use this dealership for service.
Best car buying experience one could hope to have
My parents negotiated with Razwan to get me a brand new car for an amazing price. He was so helpful, and friendly, and made the process painless and even enjoyable. He took great care of us and expeditited the process. As a young woman, buying a car can be one of the most stressful experiences, especially for the first time. Thanks to Razwan and Toyota, I have only positive things to say about what we had to do to get a new car. Highly recommended to anyone getting a car in the area
DO NOT BUYS FROM ROSEVILLE TOYOTA!
DO NOT BUY FROM ROSEVILLE TOYOTA! They will promise you everything, highjack your car keys and when the deal is signed come back at you with hidden charges and false promises. Do not agree to anything extra they may promise. This is the definition of a slimy car dealership. I have a friend in at a local bank that they use for financing. She said that the contracts that Roseville put together are poor and really take advantage of innocent buyers. If you don't want to be surprised months after you buy your new car with extra charges with Roseville because they couldn't get your contract signed. They will take the initiative on their own to pay out extra charges to process your agreement then send you to collections for the extra money to them. I have perfect credit, but because they failed to send me anything noting their extra fees they have added to my account without me agreeing I have a collections agency calling me.
***BUYER BEWARE!!! DO NOT TRUST FINANCE PERSON!!!***
***BUYER BEWARE!!! DO NOT TRUST FINANCE PERSON!!! READ YOUR CONTRACT!!! THEY WILL NOT BE HONEST WITH YOU!!!***I should have read yelp about this dealer before I purchased... The comment that fits my situation was " This dealership has a bad track record of lies, check out Toyota Sucks website, I wouldn't buy are do any"Salesman was awesome, I purchased a new Prius V for my wifes birthday, went to dealership and made a deal.. My contract was changed without my knowledge to meet my price and to fix they offered to add 10 dollars a month but they could not honor months that were agreed upon. TOOK A VERY HAPPY DAY AND MADE IT A VERY DISHEARTENING DAY!!!!
Great customer service!
My sister and I were lookkng for a new vehicle for her. We went to another dealership in the auto mall yesterday and had a very stressful horrible experience. They were pushy, not informative, and made us feel very uncomfortable. Today I sent her to Toyota to take a look at what they had. When I came to meet her and see what they have been looking at, the whole mood of my sister was completely different than it was yesterday. She looked comfortable and excited about the purchase she was about to make. I would highly recommemed anyone to the roseville Toyota dealer for a new car purchase
Top Notch Customer Service
Couldn't say enough wobderful things about Razwan. He truly was the most friendly, easy to work with and knowledgeable person we have ever purchased a vehicle from. We left completely satisfied with our new Tundra and will come back to him again for any future needs.
Razi was the friendliest sales person I have every worked...
Razi was the friendliest sales person I have every worked with. He was truly passionate about what he was selling and our overall happiness with our choice of vehicle. The amount of time Razi spent with us explaining the details and features of the vehicle and ALL the options was perfect. It was very reassuring to us that he was so knowledgable about the car and that we were making the best and most accurate decision based on his salesmanship. It was actually a pleasure to have met Razi.
We went to buy 2013 Toyota tundra, but they only had one color. We decided to look 2014 models. We got color of our choice and fully loaded. Thanks Razwan it was great experience :) my kids really enjoyed the visit they are loving their new toy :)
We had a fantastic experience. The entire test driving...
We had a fantastic experience. The entire test driving and purchase was easy and painless. Nelson was super nice and knowledgeable. I already received tank you letter from the president of the dealership and follow up phone calls.
I have purchased several vehicles over the years and...
I have purchased several vehicles over the years and several from Mr. John L. Sullivan's dealerships (both Toyota & Chevy). Most recently I purchased a 2014 Tacoma PreRunner and worked extensively w/Walt & Tony (and also a little w/Rolando, Brittania & Robin). The overall deal took several days as I did a lot of test driving when I was unsure of exactly what I wanted, and then I had to order the truck as I was being very firm about a particular color and model that wasn't immediately available. Everyone that I worked with was outstanding... extremely helpful, professional, courteous, and just so pleasant. The truck arrived within the time frame I was given and it was well worth the wait and I just LOVE it. And as if I couldn't be happier with the whole experience I then received a cookie bouquet thanking me for my business... WOWZA!I'm doing my best to spread the word to everyone I know about the great deal and outstanding staff/service at Roseville Toyota. Thank you very much for making me an extremely happy customer and a brand new 2014 "Blue Ribbon" Tacoma owner... I couldn't be happier with my experience.
Buying a new car was made very easy, and an enjoyable...
Buying a new car was made very easy, and an enjoyable experience because of the whole staff. The dealership was very neat and clean, Justin Hahn my salesman was very knowledgeable about the vehicle I wanted, Danielle Setele explained the contract and made it very easy for my wife and I to understand. When we were done with the contract we were greeted by Justin Hahn and Jessica Schwartz, and a spotless new 2014 Highlander, and at that point Jessica answered all are questions about the new car. Justin and Jessica made sure before we left the dealership we could call or come back with any questions we might have. All the staff I checked in the boxes in STEP2 also took a personal interest in all of needs and wishes. Thank you Steve and Rosemary Ransdell.
Came in to buy a car. Worked with Josh and I am very...
Came in to buy a car. Worked with Josh and I am very happy with my purchasing experience. Josh was very knowledgeable about the vehicles and worked hard to get us a great deal. I am very happy with my purchase and would work with Josh again.
I like to shop around when I purchase a new car so that I...
I like to shop around when I purchase a new car so that I can compare prices. This dealership bent over backwards to give me as great of a deal as they gave me. They not only price matched all the local competitors, but also beat out their offers. I was never pressured to hurry up and make any purchases faster than I wanted to. Even after I bought my new Rav4, they have made me feel like family in assisting me to learn more about my car and ensure I am pleased with my purchase. I would still do a lot of shopping around in the future if I ever choose to buy again, but I will be sure to keep this dealership high on my list.
Justin was friendly, knowledgeable, and treated me as if...
Justin was friendly, knowledgeable, and treated me as if I were his sister. When we were looking at cars, he gauged the cars' reliability and practicality for a single woman, and discussed the pros and cons with me. I trusted his judgement and felt safe with my decision because of it. I have no regrets. My car not only fitted my needs and budget, it fit my personality. I'm extremely grateful to have had Justin as my sales representative.
I am writing to let you know how much I appreciate the...
I am writing to let you know how much I appreciate the outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 2008 recall, Razwan made apt for me and also made sure I've the right dealership address. Razwan was very attentive, helpful, very knowledgeable about your dealership's and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick conversation.Because of his effort, I was able to find exactly what I needed and I am very satisfied. I came down all the way from Live Oak to get service because of your employees. I want to request their manager to give them a good raise because I think they totally deserve one, they know how to bring a customer in. I will continue to visit your dealership in the future, as well as recommend it to others. Please let Razwan and Shane, know that I'm very thankful for their great serive. You have put together a great team that makes customers feel respected and valued.I look forward to working with your team again in the future.Regards,Rukhsana Rasheed
Excellent service from Razwan - friendly, patient and...
Excellent service from Razwan - friendly, patient and most importantly will get you a great deal! I was able to find the car of my choice.
Razwan was great! My husband and I couldn't have...
Razwan was great! My husband and I couldn't have asked for a better person to deal with. He was friendly, informative, and best of all, we did not feel as though we were being forced to purchase something we did not want. It felt great not having to haggle! Razwan waited for us to arrive, despite the fact that he was already off for the night. He was very quick (which was very much appreciated since I am pregnant and have very little patience and stamina, especially since I had not eaten since lunch time) and walked us through all the paperwork within an hour or two. He explained what we were signing and answered any questions we may have had.I have been to many dealerships, even many Toyota dealership, but purchasing a car has never been as easy as it was with Razwan helping us. At prior dealership, I felt rushed, as if the salesman either did not want to help us or wanted to get us to sign the paperwork before we changed our minds. I even had one tell my mom, "you can tell your daughter wants the car, so why not just agree to this great deal?" Razwan was so different. He took his time with us and made us feel as though we were the most important people in the world at that time.We will definitely recommend him to our friends and we will definitely come back in a few years to purchase a Tundra for my husband.
Great customer service
We visited the dealership after doing our research and contacting a salesman online. When we arrived, we were treated with friendly, professional service. Our buying experience couldn't have been easier, thanks to the educated staff.
Best Car Buying Experience Ever
We found the car on cars.com and expressed interest, then were contacted by Sean Lyons at Roseville Toyota in a timely fashion. We bought the car from Sean Lyons and Armando Enriquez. The internet sales process with Armando and Sean was the easiest experience we have ever had, both breat guys and we will buy from them again.
If you want to be disrespected and have your intelligence...
If you want to be disrespected and have your intelligence insulted, go ahead and negotiate with the arrogant and condescending, Howard Sweeney. Although tasked with closing the deal, leave it to Howard to terminate all negotiations and goodwill. Thank goodness for the free enterprise system. Intelligent consumers have choices and thanks to Howard he has helped keep the competition alive and well. Do yourself a favor. Shop anywhere but Roseville Toyota and you will be glad you did.
My husband and I purchased a used 1999 Camry from...
My husband and I purchased a used 1999 Camry from Roseville Toyota in 2002. Our experience then was fine. We love this car but after 227,000k miles, it was time for another car. We went it in early November and we were greeted by a friendly, younger male (don't know his name). After asking a few basic questions (horsepower, gas mileage) about the newer Camrys, he said she was going to get someone else with more experience and who was more knowledgeable about the cars. Not good that he didn't know himself but he was smart enough to get someone who could help us.We drove a Camry Hybrid with Chan. We liked him but I did not like the way the hybrid drove. After doing more internet research I decided that I would look at the Camry V6 and the Acura TL. I went back in early Dec. I asked for Chan but I was told he left to start his own business. I worked with Hamid who was a nice, friendly young man with 6 months experience at this dealership. He also told me he owned a 1997 CamryV6 and a 2012 CamryV6 so he had experience with the car I own and the car I wanted to test drive.We took a red Camry SE V6 out for a spin. I really did like the car but I was not ready to buy because I did not have my husband with me and I still wanted to test drive an Acura TL. He said we could just run the numbers so I could go back and let my husband know what our cost would be. He also said he would get some payment for bringing me inside so that would help him. I agreed. He had me fill out some paperwork but without my SS# so my credit would not be checked at this point.After waiting for about 20 minutes, Andy, a finance person came out. He verified the car I was looking at and asked me how my credit was. I told him it was "not that great". He spun away and disappeared for another 20 minutes or longer. He came back and set a paper down in front of me that showed me payments of $575/month over 60 months with $5000 down. This is on a car that was listed at $21,000. I am sure my eyes popped out of my head. I asked him what interest rate this was based on. He told me 15.99%. I told him we were approved at our credit union for 100% financing, $25,000 at 5.99% for a max of 72 months. He said, "well, it would have helped if I knew this before." I thought to myself, "you never asked". I told him the credit score I got from Equifax and he said he was sure he could beat or match our credit unions financing. I found him to be arrogant and rude. I went straight to Niello Acura where the experience there was wonderful. I ended up very happy with a certified 2010 Acura TL with 18,000 miles with a payment of $372/month over 72 months and $3000 down. I don't know what kind of math they are doing at Roseville Toyota but I can't imagine paying more than $200/month for a Camry! Also, I don't understand why the sales staff does not know the answers to simple questions about their cars. I understand not knowing all of specs on all of the used cars on their lot but they should at least know about the Toyotas. In fact, I asked Hamid what the gas mileage was on the V6 Camry. He told me it was 25/35. In reality it is more like 19/28. He should have known this if he owns the car!I would still consider buying another Toyota but not from Roseville Toyota.
Found my truck at Cars.com
I found a 2006 Nissan Frontier pick up truck through Cars.com and drove 3 hours to Roseville Toyota to take a look at it. The salesman was very helpful and stayed with me throughout the whole process. The finance department gave a hard sell on their anti-theft product and the warranty, but in the end they gave me a good deal on the truck with both the anti-theft product and the extended warranty. I was there over three hours and had a lot of wait time, but the facilities are very comfortable and the staff is accommodating.
Kept their word
I began my negotiations over the phone. I live two and a half hours away, so it was a leap of faith to drive there. Dave, my salesman honored our phone conversation and stayed with me until he handed me the keys. It was late on a Saturday night and the finance department was a little understaffed. It took two hours to process my loan. They were apologetic and courteous, and in the end made good on their commitment. I'm very happy with my purchase and their dealership. I would highly recommend them.
Came here a few months ago to get a car and they tried...
Came here a few months ago to get a car and they tried for hours to get me to buy a car I did not even want. I told the sales man several times the color I wanted and the options I wanted and every time he said he had one they would bring it up for me to see it was a different color or did have the options. I told him I would wait until he found the right car and then get it from him and he said there were none in California. I went home, got online, and found one at Modesto Toyota, bought it online for 3,500$ less and picked it up the next day. The car is perfect. I took it to Roseville Toyota for its first service and to have a button replaced that never worked and they kept the car the whole day and never fixed the button. The service guy said he would call when the car was done and I had to call him at 430 in the afternoon just to find out he did not even get it fixed, CRAP. So here it is a week later I have yet to get a call about the button being in. This is a Toyota there a millions out there how hard is it to get the button. This place sucks you will get a better deal on your car in Modesto and the people there were great. I am now trying to figure out if it is better to get my service done in Auburn instead of Roseville, If they are trying to get people to come here it not working!!!
Went to this dealership after i got pre-approval letter...
Went to this dealership after i got pre-approval letter qualification offers in the mail. Called them ( spoke to Andy Acevedo of special financing ) and inquired and was told that they acknowledge that letter and asked about my job and credit score. I informed them ahead of time about my challenged credit 640 not once , not twice , more than 3x and made it clear i didn't want my credit run so many times. Andy said "Ok, you're fine, you should be ok." After about an hour, he came out of the office and said, let's go ahead and find your car. I said, " what? Am I approved, he nodded with a big smile and said yes. I asked "but what's the % rate", He clearly stated, " you got approved for a 0%". I said, " That's great but I wasn't really expecting 0 %" and he went on and explained about how special financial department works and that since he's selling a lot to customers, finance dept would grant it so he can bring more cust. in. ??? So we went around the lot, had my test drive that turned out to be the worst nightmare in my history of car purchase. You all know what happened next. I signed all the papers and brought the car home , as they took my otehr car as trade in. We had the chance to enjoy the vehicle for 11 days until finance dept. (Zack) called and gave me unacceptable options which we didn't take and so was told we had to return the car. I was so upset but was never rude.. He apologized ( sincerely I would assume ) but he wanted the car back like that same night which I didn't agree and explained it's unacceptable, I didn't have any clue at all??? All along i thought the deal has been finanlized now he's telling me no bank would finance it unless blah blah blah. I told him again how frustrating and upsetting it is and he said he understands, I hanged up the phone.... Thought about it overnight... researched and learned that it's not the first time it's happened to customers of this dealership.... learned about what they call " spot delivery". I just thought, ok, we'll just return the car, don't want anymore headache, we shouldn't have trusted them in the frisrt place but then again it hurts to think that they've taken advantage of you. So, I planned of returning the car the next day and just get myself a used car. Woke up with missed calls and VM's from tyhis dealership , one of which I returned and spoke to a guy from finance named " John " ( director./ head of fiannce I heard )- I wrote his name on my notebook just in case. We went over it again . My initial question was " what happened there?", I didn't have a clue that financing was still pending??" I was given the impression that it's been approved, and since i was signing papers w/ Toyota finance on it, I thought they finaced it. He explained and asked me " why there are 3 cars in the credit report?? " My reply : Well , they asked me that prior to purchase and I told them , one is being paid by a cousin and they didn't say it would be a problem. Then he asked , "you have a missed payment with Toyota", what was that all about, Again I said, they asked me that too prior to purchase and even asked me to write down the reason. He's starting to sound sarcastic and so I said. "" Well isn't that the reason why you ran the credit?? to check and see , if a deal is even possible??? I mean if you're doing it for a while, you could have already known??? ( at that time i had 9 notifications of credit check ). He replied " Well, what do you think?? Do you really think it is possisble to get financed w/ 3 cars??? . This made me more so upset that I was crying out of rage and said " Why do you sound like you're blaming me for even purchasing the car??? I should have read all the reviews about your dealership before I even went there. They are all true and I cannot believe it's happening to me. And you know what? you're are being rude. All I wanted to hear from you at least is that you sincerely apologize for what happened " He raised his voice and said " and now you are giving us accussations!!. I hanged up the phone, feeling so terrible. I asked my husband to go ahead and return the car. then I got a call from Robert , from sales dept. I believe, who offered to be our contact. He at least sincerely apologized for what happened and offered to be the POC. I asked if they will still buy the car that is in their possesion for 2 wks and they agreed. They faxed papers for us to sign , faxed it back. Gave them time to process, followed up after a week... pending... after another week... was told check has been ,mailed... after another week ( this week ) , I was told " Sorry , they'll have to wait until the title transfer is completed. Who wouldn't be angry at this time??? I checked TOyotafinancial website for that car we're selling about 2 wks ago, it showed that it's been paid. I e-mailed finance dept. , no reponse. Got hold of Robert , who again apologized and offered to help w/ the process and all. I 'm so mad for all the time, effort, we wasted on this ,, WE sure had some bad experiences w/ cust service and sales in the past but there's nothing worse than this. And this is the first time I am sharing an experience / review for other future customers' sake. Don't beleive in special financing w/ them. Or better, don't trust them at all. All you read here and other review sites are true. Go to a dealership with proven integrity ,, who would value and respect their customers all the way. .
For the first, maybe second time in 5 yrs scheduling my...
For the first, maybe second time in 5 yrs scheduling my Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete the recommended services.Very professional, one of the best so far at Roseville Toyota! Thanks :-)
H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from...
H-O-R-R-I-B-L-E!My attempt to purchase a vehicle from Roseville Toyota was the WORST experience I have ever had buying a vehicle. I could go into detail of how the interaction transpired; but I will try to keep it brief. I hate leaving bad reviews of any kind (if you cant say anything nice), BUT the person I dealt with at this dealership was all kinds of bad. I didnt ask him how long he has been in auto finance, but I will in the future. The Special Finance departments physical location and decoration (or lack thereof) is a great indicator of what the company thinks of those particular types of customers. It basically a warehouse that is made up of three primary colors: grey, grey and greyer. The decor was a small thing compared to the shady, unethical and unprofessional manner I was treated. I completed the initial process online and submitting my personal information. I then sent electronically my documents ahead of time to ensure that if there were any issues, that would make the purchase not happen, Id save myself the hassle of someone driving me 60 miles on a Sunday afternoon. The process started on a Thursday and my appointment was on a Sunday, plenty of time for anyone with a clue to know if something was a go or not. Suffices to say, I went to the appointment as planned on time with a family member. Went over the process, was shown a car not they type I wanted for $3,000 more than I wanted to spend, and then ended the appointment with the finance guy telling me a bold-face lie and no vehicle. That would have been bad enough, but two days later and 13 (yes - THIRTEEN) hard credit inquiries later, this guy would not return a phone call. I ultimately had to send him a sternly written email to get him to reply.Dear Roseville Toyota,As a matter of saving the universe from your less than above-board practices, might I suggest you divert some of those advertising funds, for publications that obviously are not your target audience, and invest in ethics and customer service training for your employees. On your website you promote your dealership as honest and straightforward, unfortunately I experienced neither. In the future I will return to companies that treat their customers with respect. Such as Folsom Lake Toyota and Kuni in Sacramento, where my household has purchased three vehicles collectively over the past 10 years. I will also encourage everyone else that I know who wants to buy a vehicle to do as well.A.KingSacramento, California
We have purchased two cars from these folks and still get...
We have purchased two cars from these folks and still get service done here. For the most part we have been pleased with the overall experience.However, I inquired about a used Infiniti they had on the lot (not an "ad vehicle"), but out of all the dealers we had contacted about various cars we might be interested in, this was the only one who would not come down on the price - at all. That was disappointing to me since we had been longtime customers.We ended up buying another Toyota a few days later from a different dealership.
I visited the Roseville Toyota dealership on 5-28-2013 to...
I visited the Roseville Toyota dealership on 5-28-2013 to look at Prius models for purchase. I purchased a new 2008 Prius from Roseville Toyota previously. Prior to arrival, I had multiple email exchanges with seller Brittania Petersen, since I live 125 miles away. I wanted to make sure advertised models were still available. I communicated with Ms. Petersen about the availability of the two Prius Two and one Prius Three on special, and she confirmed that the dealership still had the sale vehicles as late as Sunday evening. I was unable to travel to the dealership on Monday, but communicated again with Ms. Petersen late that day and said I would be at the dealership on Tuesday. I recognize it was my mistake to not confirm again availability of vehicles, but I incorrectly assumed Ms. Petersen would let me know if they were not available, especially since my communication with Ms. Petersen (both email and phone conversations) involved inquiries about availability of the advertised vehicles. The email string to which she last responded on Tuesday afternoon (1:19 pm) had made this clear. Upon arrival at the dealership I waited 10 minutes for Ms. Petersen to come out to tell me she was with another client and introduced me to another sales representative who would serve me. The salesman immediately started discussing other vehicles as he walked me into the lot, because he said it had been a very busy weekend. He repeated that he'd help get me in a vehicle as close to the sale price "as possible." I affirmed I wanted to start with the vehicles on special. The salesman appeared to have no idea of the sale price, because after I insisted I wanted to see the vehicles on special, we headed back inside the dealership so he could look up the vehicles and their price. I dont understand why he didnt start with this. But supposedly one remained, which by the way was NOT the color of either of the two models Ms. Petersen said were on sale in the Prius Two category.We walked the sales lot to the likely places the vehicle might be and then walked entirely around the sales lot. The salesman then said it must be in their other lot "across the street." After walking some more to find a key to a vehicle to drive across the street, we secured a key and vehicle and drove to this other lot--which was actually 3/4 mile away. The salesman then proceeded to drive around trying to get a car to respond to the alarm button of the supposed sale vehicle. Ridiculous. After the unsuccessful search and return to the dealership headquarters, I said I was leaving and asked the salesman to call me when the car was found. I said I was off to another dealership to look at another model. I never heard back from Roseville Toyota. No apology, nothing. I guess they were busy trying find their lost car. I now wonder if it ever existed.The irony: I wanted to view the specials against other vehicles with more options. But if we couldn't even find the specials, or, perhaps more to the point, I couldn't get a straight answer, they weren't going to get my business.
TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN ...
TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CANWe went in to purchase a land cruiser. They said they could match the written quote we had from another dealer which was $200 dollars over dealer invoice. Quote "it is not worth losing a customer to sourthern california over the price." Before arriving we had already sent them the exact quote from the other dealership. Three dealers in LA were already bidding for our business. This dealership was condescending. One would think when both buyers have credit rating over 800 with income in the top 2% of all Americans the car dealership would act in some professional manner. Instead they wasted 2 hours of my time. You can rest assured that I am now sending them a bill for my time at my normal billable rate per hour.Roseville Toyota uses sleezy used car lot salesman tactics. Makes me really wonder if they did this just because we are female or if they act so badly to all of their customers. They wasted my time showing me how to get monthly payments down by extending the months to pay it over when all I wanted was the cost of the car out the door. I did not need their help with the financing. I guess that the sales staff must have flunked math class because no matter how you divide it out the final cost of the car is still based on the initial cost of the car out the door. They never moved from MSRP. They also advertise a military discount. This promotion is running on a sign on their showroom floor . I had submitted my request in advance to USAA and knew exactly what the Toyota dealers in Northern and Southern california were supposed to quote for this military discount as well as for the few extra options for this car. It seems their support at this dealership for our military is all lipservice. If you want a new car call David Sanchez at 714-522-6144. He is the Internet sales manager at Power Toyota in Buean Park and he will give you the best deal available. Buena Park was no hassle, no haggle policy. They even threw in the accessories I wanted at no extra cost and matched the USAA financing rate. Basically for the 6 hour drive I saved $7000
I went in to purchase a new Camry...Long story short, the...
I went in to purchase a new Camry...Long story short, the dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in so I could leave. Called 2 days later to see if they would accept my intial offer, they said they can't and since my sales rep was not there he told me to come the next day and he would do his best to get them to lower it a little more. Went in and would not even accept the fact they had offered me the 23511 out the door. They wasted a total of 5 hrs of my time, did not honor there offers and were VERY pushy and would not return my registration. The only reason I gave them a 3 for Cust Service and friendliness is because the very first sales rep, Dominique, I worked with tried to get me the deal and was nice.
We visited this dealership to buy a new Sienna. With lots...
We visited this dealership to buy a new Sienna. With lots of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warranties and insurance and no explanation for the sale deed figures. Already exhausted, we assumed all was as per the discussion and signed all. After returning home, we reviewed everything and were shocked and horrified to find that we were charged 5+% APR which escalated price by $5000 over 5 years payment duration. We went back the next day to get this fixed, waited for 2 hours and then were sent back as FI guys were busy. We came the next day and with their GMs intervention, things were sorted out. After a couple of days we realized the warranties were not needed for us and went for another visit to cancel that. Waited for 1 hour and then again we were told to come after some time even though it was mere 5 minutes job to sign on a paper for cancellation.The whole buying experience was horrific to say the least and needless to say that when we thought of buying the second car, this dealership was out of our list and we had a very pleasant experience from another Toyota dealer who were honest and genuine with their words and pricing.
My experience with this dealership has been a nightmare. I would not recommend this dealership to anyone. The bad reviews I wrote on another review were removed and may also be removed from here, so you don't have a opportunity to really see how bad they can be. John R. has not returned my call and don't believe he will help. They just want to look good for the reviews.
They negotiated in good faith
I bought a Sienna van from them, I gave them my offer, they called me back before I left the loop. The young lady in the service area was extremely helpful, when I serviced my van.
bad experience with financing
I had a bad experience buying my suv. We should have went back to Mazda. They did great with my first car and will do great with my next. They got me an awesome interest rate and stuck with the rate they gave me. Toyota on the other hand kept us down there for over two hours said we were qualified for a o.k. rate and we signed only to have them call us back a week later and tell us we need to go back in today to resign the contract. We said we wanted to try and get a better rate. So we did that and found that they lied to us we were never approved and they check 10 out of state banks which dropped our scores tremendously and we couldn't go get a loan elsewhere. Then since they took so long to tell us my husband feel in love with the car so we went to sign the paper and asked how come it went up they said it just didn't get approved. The finance guy Philip yelled at my husband for asking. He said you don't want to buy the car thats fine and took the contract away. It was really rude when all we were trying to do was understand why they weren't keeping there word.
This is the second time I purchased a vehicle from Mr....
This is the second time I purchased a vehicle from Mr. Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for whom this latest purchase was) and was personable and right there the whole time.I would wholeheartedly recommend him!
Best car buying experience ever
I really appreciated coming right in, no messing around or up selling approach. They matched my price found at another dealership and entertained my kids via video games while I went through the details. Nice job Dan W. Easy.
Just so-so service.
My husband I went to this dealership with the intention of finalizing a decision about whether to buy a new or used Toyota truck, or to purchase it's "nearest" competitor (which is manufactured by a Japanese company that happens to have a dealership across the street--who, by the way had plenty of inventory). The salesman boasted about their inventory (as does the Dealer's ads), but when it came down to the rubber-meeting-the-road, this dealership just couldn't perform. The salesman drove us to several lots to find the vehicle we wanted to test drive and there were none! After an hour, we gave up looking for the truck we wanted. We settled for test driving a "similar" vehicle, but ultimately not the one we intended to purchase. While I don't fault the salesman, when he called me a day later to discuss our possibility of purchasing a vehicle from him, he didn't follow through with my request to see if he could find the new vehicle we wanted. A strange experience. On the plus side, the showroom was squeeky clean and inviting and the staff was very friendly and welcoming.
finance team was not very helpful.
Too quick to make sale and finance team was not willing to work at all with numbers even on a vehicle that wasn't properly serviced before it got to the lot.
Good experiance I bought a car from this dealership and...
Good experiance I bought a car from this dealership and It did have a few little issues. However with just a quick phone call I was able to get everything button up quickly. Great job Toyota
Super rude and unprofessional sales man. We came in...
Super rude and unprofessional sales man. We came in asking for the price for a 2010 Camry. The sales man was completely unprofessional and rude.
We are from elk grove and saw an ad about a new corolla...
We are from elk grove and saw an ad about a new corolla for 14K. My wife called and asked if it is still available. This ROBERT DE VENECIA said it is. He booked us to come and we did. He asked my wife to call before we leave our place. We did and another guy named RAY confirmed it is still available. So off we went and when we arrived, they paged this ROBERT DE VENECIA and he never even came to see us. AND KNOW WHAT, THE CAR THAT WE CAME FOR WAS ALREADY SOLD! I do not understand why they would make us come all the way from Elk Grove to Roseville telling us that it is available when it is not. Are they hoping to sell us something else or this ad is a total fake trying to lure buyers? We did but a similar Corolla but from another guy...so far the nicest salesperson we met since we started buying cars. His name is RYAN, sorry, I can t remember his last name, but he is tall and has a goatee. He stayed with us throughout and entertained us while we nego with the price with his manager. He finally got it for us for the price we wanted. We give RYAN 5 STARS...but to you ROBERT DE VENECIA, hope you never sell another car...Will probably give them a 5 when I buy a new car again and I buy it from Ryan...
Spoke to Barry on the phone who said " yeah, come...
Spoke to Barry on the phone who said " yeah, come on, we sold the one advertised but we wiill find a one in the same range and do whatever we can to match the advertisement. Turns out we spent 2 hours looking for a rav4 when he Could have just checked inventory. I had specifically told him, if you have the car in stock, I will come. Turns put they never had any and just wanted me to come in so they could swoop down like vultures. Barry never showed his face, some jerk, Tim then offers me a car 2000 dollars more than what I wanted. I bought a new car from Maita Toyota and it was a 3000 upgraded car. Never ever will go back to Roseville Toyota. Very rude. Extremely shady business.
Used vehicle found online
The Internet salesman came in on his day off in the rain to show us the car and close the deal. The negotiations went easy and straightforward, no game playing. Very smooth transaction and it was appreciated.
The most professional, friendly, helpful sales, parts and...
The most professional, friendly, helpful sales, parts and service dept staff working for Roseville Toyota/Scion. This is our 4th Toyota vehicle purchase since 2004... Starting in 2004, a new Corolla S, in 05 a new Avalon Limited, and a new 06 Highlander that were all originally purchased at Vallejo Toyota where we lived. Since our move to Sun City Lincoln Hills 3 years ago, we have been more than satisfied customers using Roseville Toyota Service and Parts dept. And now we have a new 2012 Scion/IQ that we absolutely love! Roseville Toyota/Scion excels where other fail. I recently sold my 05 Avalon thinking my wife and I will be just fine with only the 06 Highlander. Well I was wrong...We never were able to put both vehicles in the garage at the same time because of exercise equipment and workshop space... So if I wanted to garage two vehicles the new vehicle would have to be mighty small in comparison. Fortunately a very personable salesman by the name of 'MO' started working with us for a few days showing different cars to decide on. Mo then smartly suggested the 2012 Scion IQ! After test driving this vehicle with Fleet Manager Richard and researching and reviewing the IQ, I fell in love with this diminutive car and found the measurements would fit perfectly in one of our garage slots. Now definite Kudoss has to go to Linh Nguyen who has an absolutely great personality for auto sales. He was extremely helpful, courteous, informative, did I say helpful? And expert at his craft regarding sealing the deal which included finding a much lower interest rate, based on our good credit score. Linh also sold us on a few optional upgrades that I was not going to initially purchase. I am so glad I listened to his advice regarding the upgrades...My new IQ is perfect now, and I couldn't be happier...On to the parts department...Kudos'; to Jim Powell and Joe Brazil for excellent customer service skills and being total professionals behind the counter...They always make it a pleasure ordering parts... And that is saying a lot! Always GREAT customer service from all the service department staff too!...Chris...Tony...Heath and many, many others including the hardworking receptionists, billing clerks at the front desk in parts and service, and last but not least... John Roth... (Toyota's Certified Sales Manager) what a gentleman! My wife Ingrid and I met John for the first time this morning over at Scion's showroom area. Mr. Roth assisted us with a trouble shooting problem we were experiencing regarding mating our cell phones with the Scion IQ Bluetooth system. He also imparted to us some vital vehicle operation knowledge specific to the IQ that really explained certain functions that I was somewhat unaware of. We both appreciated the time he took without showing any reluctance on his part to assist us. Job well done! Well... Sorry I was so long winded...But I felt our appreciation of great service from ALL concerned at Roseville Toyota Scion should not go untold. Sincerely, Mark Berto
We found a truck we were interested in online and...
We found a truck we were interested in online and requested a price quote. The quote was emailed to us and was followed by an email from Richard. We decided to go look at the truck since the price was right and it looked like a nice truck. After meeting with Richard and looking at the truck, we decided to take it for a test drive. The truck was listed at $11,998, but was in excellent condition with low miles. I asked why it was so cheap and if something was wrong with it and Richard just responded that since they're a Toyota dealer, they try to move the Dodge trucks off the lot quickly.About 2 hours into the process and after paperwork was being filled out, we were informed that the online price and the price they had emailed to us was incorrect and the best they could do was $14,988! Richard talked to several people and they weren't willing to budge on the price because of what they paid for it. Richard was pleasant to work with and I'm not sure he had any say in the pricing. An interesting note on this: I had brought the email with us and had showed it to him before we even test drove the vehicle. We decided against the truck and after leaving the dealership, I decided to call back and talk to the sales manager, Charles, to see if he could offer any help. After calling twice, I was able to talk to him. When I explained the situation, his response was, "well, people make mistakes and it happens in every industry." He didn't offer a solution, to help or even look into it. When I told him what truck it was, he actually laughed at me, saying I should've known that a 2008 truck with that low of miles wouldn't be priced at $11,988!I've been a sales manager for years and would never treat any of my customers that way. Offering a solution or at least saying you'll look into it is part of being a manager and being in customer service. I completely understand that mistakes can be made, but it's how you correct them that matters. I have other friends who have gone to this dealership as well and have had problems and complaints. I would strongly suggest people to think twice before going to this dealership.The funny thing is, we found the exact same truck (same year and features), with less miles for the incorrect price it was listed for online!
Our initial visit to the dealership was right out of the...
Our initial visit to the dealership was right out of the car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused himself and came back with another salesman (Rozzi)...this is a classic dealership scenario...I believe it's known as the "turnover" system. Brent then asked us what he had done wrong that we didn't want to buy either car, saying he didn't want to get in trouble with his manager. The old guilt trip ploy. Rozzi started right in with his pitch. My wife asked if the car we were interested in came in a pearl paint job. He said the one we were looking at was pearl (it wasn't). He also tried the guilt trip ploy, and when I said we were looking at other makes of car (Hyundai), he started bad-mouthing them, saying they weren't quality, why were we bothering to look at them, we shouldn't be comparing apples and oranges, etc. We asked how much we could get for our trade-in...he went and got still another person who took all the information on our vehicle and said he'd call us by 5 pm without fail. He didn't.When we got home, I went online and looked around the Roseville Toyota website, and asked for some additional info through a link on one of their "Internet Specials." David Feiss called me within 10 minutes. I told him about the other guy not calling us with a trade-in price. He took the info right then while I was on the phone, and gave me a value with a $500 spread. I asked if he could hold the car for us (it was a particular color my wife wanted), and he said no problem, he could hold it for 24 hours, no deposit or anything. When we got to the dealership the next day, he was at a sales meeting, so we worked with his partner, Nelson Pu. No high pressure, no guilt trips, he just gave us the straightforward information we asked for, told us what our options were, and committed to taking our trade-in at the middle of the price range Dave had told me earlier...which is how much I expected to get.Buying the car actually became fun after we started working with Nelson. To find him, go to the Roseville Toyota website...click New Vehicles or Pre-Owned, then click Internet Sales Department.
After previously buying from another local Scion dealer, Roseville exceeded my expectations. They listened to what I wanted in a car, and helped be decide on an Xb instead of the Xa I had intended on buying . They were right, and I am very pleased with my car, and my dealership. See you in another 6 years for my next one!
If you want to get played, disrespected, mistreated, and...
If you want to get played, disrespected, mistreated, and throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the shop 6 times.... [is that normal???] No matter how many trips we make there to complain we "can't" speak to a general manager and our problem is never resolved; only bandaged enough to pacify us. Before the papers were signed everyone was nice, ease to get in contact with, offering popcorn, etc. But once the papers are signed, you are treated like a red-headed stepchild. We are unhappy and we wish our experience went differently.
My first impression of Roseville Toyota was with Richard...
My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning of an Honest Businessman.While closing my deal with Richard, I again was pleased to meet his Customer Relations Manager John Roth. Again Mr. Roth like Richard, epitomized those qualities that every consumer looks for in a Car Sales Representative, yet rarely experiences.At the connclusion of the sale, I was again impressed with the superior efficiency and professionalism of Anthony Kailany and Sean Lyons. Both gentlemen continued to receive and then pass on the torch of excellence in customer service.If I were ever inclined to become a member of a New Car Sales Team, I would be extremely lucky to aspire to such a high level of quality and distinction, while attempting to follow this consistent and incredible example of how to "Do it Right.".Most Sincerely,Steven W. Reppond
I was very impressed by this dealership! The application...
I was very impressed by this dealership! The application process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. When I got to the dealership to finalize my paperwork & pick up my new car, Nelson met me there even though he was off! Talk about great customer service! The whole car buying experience took me about 2 hours... That was just awesome!!! Thank you Nelson! And Mike H. our finance guy was very personable & made me feel like he had my best interests at heart! I certainly do recommend them to anyone looking to buy their next car!
I feel compelled to write a review after our awesome...
I feel compelled to write a review after our awesome experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kalami and Ron were in the finance department and I really felt like they had our best interest at heart. Tony was awesome with our 3 year old which made the experience a little less stressful. I wish I could remember everyone's name that we met there that day. Joshua even called us to see how we were enjoying our car and if we had any questions. This dealership is the best of the best, and I have been to many car dealers. We bought a beautiful Toyota Camry with the best warranty money can buy, and still got an amazing deal. I will buy every one of my cars there from now on, and will continue to rave about these guys to everyone I know. Way to go Roseville Toyota! You guys trump every car dealer in the auto-mall and car max by far.
We visited Roseville Toyota to look at used Tundras, and...
We visited Roseville Toyota to look at used Tundras, and to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kelly Blue Book value for it ($12,000). When we saw a used Tundra on the used lot, the salesman had asked about Tacoma for a possible trade-in, and had even mentioned that Tacoma's hold their value, and that it will sell quick. We really liked the Tundra we saw, so we went into the showroom to see what they would offer us for our Tacoma. We expected to be low balled, especially when trading in a vehicle, so we were expecting them to offer us 6-$7000. The salesman asked us for our keys so he could look at the mileage, vin #, and overall interior condition of our truck. Once he came back and offered us $3900 for our truck (YES $3900!) we were a bit insulted, and were no longer interested in a trade-in option. Before we knew it, we looked outside and the used car sales manager was in our truck, and driving it off the lot! We had never been introduced to the used car sales manager (Lance Duarte), let alone did he or the salesman ask if it was okay that they "test drive" our vehicle, or see if we needed anything from our vehicle (my purse, and work computers were inside the car). We understood that if we were seriously considering trading in our truck, then of course the dealership needs to test drive our vehicle. That wasn't the problem. The problem was that after they insulted us by offering $3900 for our Tacoma, they then took the liberty to take the keys, and drive it off the lot without our permission. We were very upset and immediately wanted to leave. The sales manager brought our car back. When we explained that it wasn't appropriate for him to take our truck off the lot without asking us first, his response was "You gave me the keys." We had never been introduced to the sales manager, nor did he introduce himself. After we left the lot, we received a phone call from the sales manager. When we told him why we were frustrated, not only did he NOT apologize, he continued to defend his actions and blame us for giving them the keys. With that being said, we will not be returning to this dealership, nor will we recommend this dealership to anyone. Too bad, because the initial salesman was great (Chris, I believe, is a recent hire), and we were not only considering trading in for a new vehicle, but looking at the possibility of purchasing another Toyota vehicle as well.
I live in SoCal and had been looking for a 2011 Tacoma...
I live in SoCal and had been looking for a 2011 Tacoma X-Runner. There were none - zero, zip, nada X-Runners in SoCal but Roseville actually had a selection of them. I was reluctant to travel 400+ miles to shop for a new Toyota at a dealer I knew nothing about, but that was where the trucks were. I initially contacted John Roth, who introduced me to Dan Wermuth. Dan was superb in demonstrating the truck and assisting me in all phases of purchasing the X-Runner. Dan knew as much (or more) as I did about the X-Runner, and I had been driving my own old one since 2006! It only took a few minutes to agree on a price, and the deal was done in another hour. Kelly Myers, one of Roseville's Customer Service Representatives did a great job explaining the operational details of the truck and even found me a couple of sandwiches and sodas to take with me on the long drive home. The F&I guy was easy to work with too! I'd rented a car to drive to Roseville with hopes of striking a deal, and Dan patiently accompanied me to the AVIS office to drop the rental and bring me back to Roseville Toyota - what a nice guy!I can't express how lucky I was to be able to buy the truck through Roseville, as I know many dealers don't operate with the integrity and professionalism of Roseville. Although it would be unlikely anyone I know in SoCal would go to Roseville Toyota to purchase a car, but if you are in the market for a new car or truck check them out and ask for Dan.Dick K.
It was a pleasure to do business with Nelson P. from...
It was a pleasure to do business with Nelson P. from Roseville Toyota Scion. He was very professional and friendly which made the whole car buying experience fast and easy. We were so happy upon the purchase of our new car, that we came back to Nelson months later for a second car. Everyone at Roseville Toyota Scion was great!
Have filed case in BBB for dishonesty, fraud and...
Have filed case in BBB for dishonesty, fraud and misinformation. Do not buy vehicle from this dealer. The price you agreed upon will never match on your agreement. They try their best to make you fool.
This is how I was treated at roseville toyota, and yes I...
This is how I was treated at roseville toyota, and yes I blame myself too, but I did'nt need to be treated this way from the sales people.just watch out for this place all they care about is selling you a car then when they do they don't have nothing to do with you.and howard will try to sell you things for your car that you dont want even after you tell him no several times.and he will waste your time also.On sunday at 1pm I went to roseville toyota. looking to buy a new tuck but not rushing into it.when we sat down to talk about the the price and financing first thing I asked was how long it will take to see If I am approved for the 0%. the salesman told me about a couple of minutes. I said are you sure because I will need to take my diabetic medication soon.which I left at home.he told me it would be quick.I told him all I wanted to know was if I would qualify for the 0% and how much they would give me on my truck for a trade in.he keep pushing to take a test drive in a truck that I did not even want to buy. I kept telling him I dont want to drive it cause I know how it drives cause I already own one but he would not let up.It has now been over an hour and still no answer on the financing which he told me it would be a couple of minutes.then comes out the sale manager who added more pressure on me by getting me to buy a truck I did not want. it has been over 3 hours now and still no word on the financing and I had already told the salesman and the manager that I would need to go home and take my diabetic medication because I was feeling week and getting a headache and feeling sick.I did have my coworker there with me who witnessed all of this.they had asked for my truck keys within the first hour I was there.I had asked for my keys so I can have my coworker take me home and take my medication.they ignore my request and kept my keys.and moved my truck some were else and locked it with out me knowing about it.we have not even made an agreement on my truck for a trade in. It has been over 4 hours and I feel that my blood sugar is getting low and I don't feel like I have the capacity to make a sound decision.I believe they took advantage of my condition.I ended up signing the documents under distress because I was feeling very week and had a big headache and I told them several times I was not feeling good and that I had a headache. they keep saying we are almost done after many hours later.If I would have had my truck keys I would have had my co-worker take me home so I can take my medications but I could not do that since the salesman had my keys and did not want to give them to me just so he can make a sale.with regards to how I am feeling.they took total advantage of my sickness and something needs to be done about it. these sales people are very calloused.Like i said before I had asked for my truck keys so I can go home and take my medications and they did not seem to be concerned about me taking my medications. because they kept telling me we are almost done but we were not. I did not get out of the dealership until after 10:30pm.looking back at what happened at the dealership I believe they knew what they were doing. trying to wear me down knowing I needed my medication and they have my truck keys so I could not go anywhere. If they really cared about my well being and my health they would have giving me my keys so I can get my medications. but I guess it's more important to sell a car than a person's health. this all happened on 7-17-11
express lube is one of the best around we have been to...
express lube is one of the best around we have been to davis and vacaville dealerships for service and oil they have no ideal whats going on you guys got us in and out in less than 30 min so we could get on the road for a family emercey down south thanks
Jeannine is the best service advisor I have ever had!...
Jeannine is the best service advisor I have ever had! Because of the special care and attention she gives to my family, we make sure to go to her when any of our cars need service. She is very welcoming and goes above and beyond what I would expect from any service advisor, especially from a dealership that is as busy as Roseville Toyota. I visited the service center twice last month and both times, Jeannine did an excellent job of informing me about what needed to be done and how long the service would take. I would highly recommend her to anyone.
Ever since I have worked with Jeannine McElroy at...
Ever since I have worked with Jeannine McElroy at Roseville Toyota I have felt that the customer service has been nothing but excellent. Jeannine is very professional, efficient and proactive about my car's service needs. I feel that the work is done is excellent and that there is no extra work being done that doesn't need to be done. If every service representative were like her, going in for car repairs would be a non-stressful experience because you would know that only the work that was needed would be done and you would not be taken for a ride about additional repairs and parts you don't need. It's nice to have that peace of mind. It's also nice that she is a woman because I can talk to her person to person and avoid all the "I'm the man and I know more about cars than you do" attitude that I often get when I deal with male service personnel.
Jeannine has done a Fantastic Job at servicing my car!...
Jeannine has done a Fantastic Job at servicing my car! She is one of the reasons I return to this dealership! I have recommended friends to get their cars serviced and to ask for Jeannine. I have also recommended they see her if they want to buy an new car!
Jeannine Mcelroy provided me with excellent customer...
Jeannine Mcelroy provided me with excellent customer service above and beyond my expectations. I have had my car serviced from you before with no complaints, but she was exceptional. Jeannine made sure that my needs were met (she provided great and speedy service), explained concisely the needs of my car, and special incentives (tires price match with free rotation/brake inspection) that i was unaware of.
We use this dealership for many years but last four years...
We use this dealership for many years but last four years it was great pleasure to work with Jeannine McElroy. She is very professional, knowledgeable, kind, and attentive. We always get the best service for our cars. Actually Jeannine is doing more then regular customer as we are would expect from any auto service.
This was a great car buying experience-low pressure; Mac...
This was a great car buying experience-low pressure; Mac McAllister was a wonderful salesman with whom to work. We felt like we were given excellent information and the pricing was reasonable and fair. There was no game playing-an overall great experience. We would use this dealership again and recommend it to others.
I had an excellent buying experience at Roseville Toyota...
I had an excellent buying experience at Roseville Toyota Scion. I initially dealt with Nelson Pudandelion on the phone since I live about 2 hours away. Once we agreed on the vehicle price, I made the drive in. Nelson was honest, friendly and professional. The buying process was pleasant and the dealership was a nice place to be. I would definitely buy another vehicle from Nelson and Roseville Toyota/Scion. I really enjoy my new car!
Wow! I am blown away by the service and care I received;...
Wow! I am blown away by the service and care I received; at first from Jeannine, then Cole helping me get my engine problems covered by the 60K warranty even though I was 545 miles over... Randy, Cole, Jeannine and the rest are why I'm a Toyota client for life. I had a Ford, and just after 60K the tranny went out and they wouldn't help me out. you all made it happen for me with Toyota. I have already told several people, and I'll tell everyone I see during the holdiay season and beyond how amazing Rosevill Toyota Service is. On behalf of my family, I truly thank you. Erik Carlson
So far have been very pleased with the experience and...
So far have been very pleased with the experience and also the courtesy call follow-up on my new Toyota Tacoma. Was not anticipating purchasing a new vehicle at that time - but was happy that there was no pushy sales people. Very friendly and helpful with presenting options though out the experience. And this was after a friend recommended trying out a truck for the first time!
John Roth really worked the numbers to meet our car...
John Roth really worked the numbers to meet our car needs. (This is the second car my wife and I have bought from John at this dealership.)We contacted John and he set us up with Peter Agerton who worked with us to pick out the car (White 2010 Prius with Nav and Leather Seats (Grey)). Peter was able to locate a car with everything except the Leather Seats (Medium Grey). Peter updated John and at that point John contacted other dealerships in the area to see if they had a Prius that met our requirements (none in the area). John offered to swap out the fabric seats for leather in a white Prius III with Nav and then gave us the price for the car out the door. We didn't have to haggle over the numbers since John is the GO TO MAN who determines how low the dealership is willing to sell the car. Please note that time was a factor to qualify for the $1000 Toyota Match and the 5 yrs. 1.9% financing. This was a done deal. (PLEASE NOTE with previous car purchases with other dealerships we have work hours with car salesmen who would go back and forth with their fleet leads (my wife and I are tried of this type of ploy...just give us the bottom line price for out the door...please and thank you.)Before driving away with the car Jessica Romero from the dealership provided us with an overview on how the features worked. Jessica synchronized our Blackberries to the Bluetooth. Several days later my wife returned back to the dealership to do some other business and Jessica noticed her there and inquired if she needed assistance. My wife indicated she wanted to see someone in the Service Dept. and Jessica walked her there. On the way to the Service Dept. my wife mentioned her cell phone kept dropping off the Bluetooth connection. Jessica worked with my wife and reestablished connectivity. What amazed my wife was that the problem was not the Bluetooth option in the Prius but a setting in her personal cell phone, which Jessica was able to remedy. My wife expected Jessica to be knowledgeable on the Toyota options but not on all the different features and functionality on people personal phone systems. Kudos to Jessica for going the extra distance in learning the different cellular phones that are available.
adrian was very helpful and patient in finding a car to...
adrian was very helpful and patient in finding a car to fit our needs. kelly was very helpful on how everything in the car worked.steve was helpful on the paper work & made it easy to understand.I would be glad to recommend this dealership to my friends.
Everyone was extremely nice and helpful. Robin went the...
Everyone was extremely nice and helpful. Robin went the extra mile (and stayed after really late) to make sure I got the truck I wanted. I got a great deal and a reliable vehicle that me and my family will enjoy. I will definitely spread the word. Thank you.
I was very pleased with my experience at Roseville...
I was very pleased with my experience at Roseville Toyota. John, the Sales Associate, listened patiently to the list of things I required of my new vehicle. He showed me the vehicles he thought would meet my expectation and did not try to pressure me into something I did not want. I was also introduced to the Service Department and shown where to take my vehicle for service. Mr. D'Angelo, the Asst. Sales Manager, was very helpful and fair when we haggled the price for my trade-in. He also was very cordial and concerned that we were happy. Devon, the Finance Manager, explained all the paperwork and options in a timely and pleasant manner. Tracy made sure the vehicle was detailed in a timely manner and was very helpful in showing me all the buttons and functions of the vehicle. All in all it was a very pleasant experience and the staff has continued to follow-up to make sure I'm completely happy with my new Toyota. I would highly recommend Roseville Toyota to anyone interested in a vehicle.
Chris Scarbrough was very polite and quite knowledgeable...
Chris Scarbrough was very polite and quite knowledgeable of the entire process of purchasing a vehicle.My car buying experience was very pleasant and informative. I was given all the time I needed to get to know my new vehicle before I left the dealership; which was important to me. Thank you Chris.Aleta OkadaTahoe City Ca.
My daughter needed a reliable car for college and we...
My daughter needed a reliable car for college and we deceided on a Toyota Corolla. Roseville had the model, color, low milage, and the right price!! The sales people were wonderful. My daughter is very happy with her car... Thank you John and Chris. If we win that $500 drawing we will take you to dinner...
My buying experience was a very positive one at Roseville...
My buying experience was a very positive one at Roseville Toyota/Scion. Dan Wermuth, the Sales Person I was dealing with, is a very pleasant and helpful person.The dealing was short and haggle free and this is the way I like it. He came very close to my bottomline expectation as far as my trade in vehicle was concerned and we quickly made the deal.I would certainly recommend the Roseville Toyota/Scion dealership to anybody I know.Regards,Julius Kovatch
From the moment we arrived we were greeted with a...
From the moment we arrived we were greeted with a friendly smile from Chris Scarbrough the sales person who helped us , he was courteous and listened to what we were looking for in a car , Chris answered all our questions we had about the car we were going to purchase. From that point on anyone else we had to talk to was just as courteous . We would definitely recommend Roseville Toyota as a good place to purchase a car. Sincerely Jerry and Gloria Bindi.
Last month, we purchased a new Camry from Roseville...
Last month, we purchased a new Camry from Roseville Toyota. We had an excellent experience then. This month, we purchased a new Corolla from Roseville Toyota. We cannot imagine a more stream-lined car buying experience! We also cannot imagine a more professional and friendly team of people. Dan Wermuth is everything we could want in a car salesman. There was no hassle: he was very straight-forward and pleasant to deal with. We felt that he gave us a good deal and made us aware of all our options.After we agreed on a sale price and filled out some paperwork, we were off to finance. Philip (not sure of his last name) was also excellent. He recognized that it was late in the evening and that we had just gone through financing with our purchase last month. He very succintly, but completely, made sure we were aware of all we needed to know and quickly had us sign all that we needed to sign. He was also a very congenial person.Tracy (not sure of her last name) showed us the Corolla before we drove off. She, too, was friendly and thorough. She made sure we knew what we needed to know before we drove off the lot. She even mentioned how we needed to be sure of letting our insurance company know of ALL the safety features in our new car to maximize our insurance discounts.All in all, a terrific experience! We WILL be back!
We delt with the regular sales department on Saturday...
We delt with the regular sales department on Saturday July 3 - Terrible experience - Mike D'Angelo(closer) would not sell us the car at what turned out to be the internet price. He may not have been aware it was on the internet and wanted the the listed price only - not willing to deal at all. We were there over three hours and could not come to an agreement. What a wasted day and awful experience. I would not buy from the dealership if I had to go through that againThe next day I called the internet/fleet/direct sales department and it was a very comfortable experience buying our car. Robert Capestro, and Devon Gibbs were both helpful and professional to deal with - not at all like our experience the day before. Robert listened to my telling of our experience the day before and the car was purchased at the price we were willing to pay. Buying a car should not be the ordeal that the original sales experience (Saturday) was made to be. People willing to put out the amounts of money involved should be treated courteously and respectfully without being huarranged.
Most of the deal was done through the internet and over...
Most of the deal was done through the internet and over the phone. When we went to the dealership it was only about two hours. We did not have a trade in. When we visited the service department for the Protection Package, we were treated very well. This is our second Toyota from Roseville Toyota and we would most likely go back.
Very Very bad experience had to explain my need and what...
Very Very bad experience had to explain my need and what car i need to three different sales person..Very pathetic please don't even think to go there..i was treated as if i was a shit..I was just honest that my friend got it for low price in Bay area and i said the same thing to the sales guy and he pointed at me and said "GO TO BAY AREA" rudely so i got up and i am never going there back again.. and also when they new i was there to look for new Camry 2010 LE still they kept me showing Camry 2011 and when i picked up a car then they say that it was sold once and its been driven 600 miles..the are big CHEATERS..
STAY AWAY FROM THEM. THEY ARE ALL LIARS AND WILL SCREW...
STAY AWAY FROM THEM. THEY ARE ALL LIARS AND WILL SCREW YOU OVER. My boyfriend and i went in for a truck. got a nice one. 6 weeks later they couldn't find a bank to do the loan. had to take the truck back and they wanted to give us another one. we signed all of the paperwork and then they cancelled the deal. now we have no truck and have missed a lot of work to care to their needs and stupid mistakes.
I went in looking for a Tacoma Reg Cab, 4cyl with air. ...
I went in looking for a Tacoma Reg Cab, 4cyl with air. Sales staff refused to listen and kept pushing V6 and extended cab versions. I firmly told two of the sales people I was not interested in 4cyl only because I want a truck with good fuel economy. I was then told they couldn't help me, even though they had several 4cyl Reg cab Tacomas on the lot.The long and short of it is, they are only interested in selling what they want to sell, not what the consumer wants to buy.
Transmission: 6-Speed Automatic
Body Style: Crew Cab Pickup
City: Roseville, CA
Engine Type: 5.7L V8 32V MPFI DOHC
Body Style: Pickup
City: Roseville, CA
Engine Type: V6
Transmission: 8-Speed Automatic
Body Style: SUV
City: Roseville, CA
Engine Type: 2.5L I4 16V PDI DOHC