Roseville Hyundai

My new Sonata

Love the car and enjoyed the dealership staff all were friendly and professional. Was in and out with the test drive and paperwork in a short amount of time and to my satisfaction.

Purchase of 2017 Hyundai Tucson Limited (Ultimate)

As stated, I had a wonderful non-pressure experience, and the fact that I live so close to Roseville Hyundai was a definite advantage to me. I would recommend this dealership to anyone, and as a matter of fact i pointed out to two potential buyers how much I enjoyed the professional and overall treatment of the personnel I came in contact with.

Dealer ship mount

We had a very good time. The employees are professional. The only complaint we had was the car has no front license plate mount which is needed to be legal in the state. We now have to invest am additional $100 for that. Wish we would have been informed that at the time. Other than that the service was awesome.

Satisfied again

Best price among the other Hyundai dealerships, no problem with finalizing the sell, very honest about calling back on a misquote for payments and very professional employees in all aspects.

Sonata Hybrid 2016

Great experience. Will definitely comeback and refer to friends and family. Staff was knowledgeable, welcoming and friendly. Also they knew when I needed some room to assess and evaluate the offer.

Excellent service review

I received excellent service while making my purchase and extremely happy with my vehicle. I would definitely be back and recommend Roseville Hyundai to friends and family

Hyundai Elantra

Very professional everything was great can't ask for better experience Great sales people Definitely will return t thank everyone Only might have wanted to wait till Black Friday Seemed that there were some other discounts that might have been offered

Purchase Experience

My purchase experience was great, this is me second car with Hyundai, the only department the needs a little improvement from my previous experience is the labor, mechanic department, when you take your car for repair the cost are way to high!!

A pleasant car buying experience

The good:Went looking for a 2017 Elantra. Overall a pretty good experience. Ivan and Spencer were both very friendly and helpful, so was Devon in the Finance Department. Ivan showed us around and took us on a test drive after we explained our requirements. Devon tried his best to slash the interest rates as much as he could and even gave us a lower rate 2 days after the purchase. No complains there.The not so good:1. Spencer was very rigid with his prices and was not willing to negotiate at all. To be honest, if we weren't so desperately needing a car at that point, I might not have made the purchase that night.2. The personnel should have better knowledge of their inventory and the models they have in stock. Ivan was very helpful in friendly and eager to show us around, but he seemed pretty confused about what features different models and variants have. Often he would go and open the car, take a look around and say something like "Oh you know this model has this feature as well." That didn't turn out to be much of a problem for us though, but sales personnel should know what they are selling, right? In his defense, the new Elantra models had just arrived on their lot, and maybe he didn't get a chance to refresh yet.

2017 Elantra lease

Great experience. Ivan was nice, knowledgeable and easy to work with. I ended up leasing a car for 36 months thanks to Ivan's recommendation. I am very happy with this decision.

Pretty good

I've leased with them before, came back and left relatively happy despite my credit not being as good as last time. Still satisfied, will likely return when this lease is up.

Hyundai Elantra

Excellent customer service was offered to me. The salesperson, Diego was extremely friendly and knowledgeable. I felt my experience with Hyundai Roseville exceeded my expectations and made for a pleasurable car purchase experience. I couldn't be happier with my new Hyundai Elantra!

To Dai For

Again, I cannot say enough about my experience at Roseville Hyundai- very knowledgeable, friendly staff and comfortable setting. They could have real creamer and tea as an option! I was there 8 hours and needed something to drink other than water or coffee with fake creamer. Just a thought. If I'm gonna camp out somewhere I'd like a Keurig. Other than that, the car is great. I'm still reading the many manuals and may stop by to get more info. Hopefully, they will be as friendly as they were in the beginning...

Roseville Hyundai

Great place to buy a car, second one from the dealership. We will definitely be coming back for all service and when we need another car.

Good Review

He was really helpful and friendly, also he made the process easy. I already new the car specifications so i didn't need a big explanation.

Quick and easy

Quick and easy process. Had an idea what I wanted and it was confirmed talking with the salesperson and the test drive. Very easy and hassle free.

Excellent customer service

Low pressure, accommodation was very good, and Josip made sure everything was satisfactory throughout the entire process, extremely professional and polite. Would recommend this dealer.

Hyundai Converter

This is the first Hyundai I have every purchased. I did a lot of research prior to making my purchase and I have to say I am quite pleased with my decision. Oh BTW my previous car was a Mercedes.

Excellent experience

We had an excellent experience at Roseville Hyundai. We drive off with two new cars that were perfect for my husband and I. We will be back to the dealership for service and cars again in the future.

2017 Elantra

Everything was quick and easy. I had no idea what I wanted when I came in but the car i chose is absolutely perfect and I'm super happy everyone was able to help me out.

Excellent

The dealership is very friendly and helpful. What more can I say. I have given it an excellent rating. My only complaint was the time waiting for the paper work to be completed.

Hyundai of Roseville

This was a great experience! Friends had recommended us to them and were very happy with our choice. We will definitely do business with this dealership in the future.

Proud Owner! Jake Lavy is the best ever!

Excellent! In Everything! A Plus! Jake Lavy was incredible. My husband restores Classic Cars...was an Automovive High School Teacher for 46 years and taught Automotive at Community College....he and Jake covered every aspect of the car my husband bought me, his wife. My husband was very impressed by Jake, his professionalism, his knowledge of cars, his willingness to spend the extra time to insure we were ready to purchase the car. He is professional!

Great experience

Josip Petricevic was very easy to work with, and a great employee. We are very happy with our new car. We have given Josip's card to several of our friends.

My Review

All and all I had a good experience. The only thing I didn't enjoy was when I initially made a call requesting a certain model/year of a car and letting Roseville know I already received a quote on it from another dealership. I was informed that there were some in stock and that the price could be matched. When I came in I found out that the Roseville dealership did not have that particular car in stock.

Very satisfied

A great experience! Will definitely refer and be back. No pushing, no feeling pressure. Sorry I can't remember everyone's name. I love my Santa Fe sport!!!

2017 Tucson

Josip was great, very knowledgeable, helpful, and kind, I've already recommended him to a co-worker that's looking to get an SUV. Going over the financial paperwork felt extremely rushed. Overall it was an ok experience as far as car buying goes and I'm very happy with my purchase.

He saved the day

For reasons stated earlier, I was originally of a mind to try to cancel the whole deal regarding my new leased car. Eventually. an agreement was reached wherein the car's plain rear view mirror was to be replaced with a more sophisticated model including a compass and a link to my garage door's function. I was informed by Mr. Gibbons of the Finance Department that a special arrangement had been granted by upper management and the mirror would be replaced at an added cost to me of $300. I reluctantly agreed to that. When I first arrived at the Service Department for the installation, Mr. Rob Peace informed me that the charge for the mirror replacement would be a great deal more than $378. He immediately recognized my frustration and anger at what was an added insult. After having served twenty-five years in the U.S. Navy (and having commanded two submarines), as well as running my own post-retirement business, my word is proven to be good. I expect the same from those with whom I deal in business. Mr. Peace immediately assured me that he would see to it that my cost would indeed be $300. He also closely monitored the completion of the order XZILLON coating to my car, ensuring that it was flawless. I have had reasons to be unhappy with Roseville Hyundai.Mr. Peace's intervention went a long way in restoring my confidence in your company. Now I need only to find someone to explain how to connect the new control to my garage door. (I was given no instructions in this regard).

My car buying experience

This was close to my last choices of dealerships to go to but it ended up being my last because the car and the experience was great

Awesome service, Friendly staff

My fiance and I went window shopping for a car and ended up actually getting one! Diego was our salesman very friendly, kind and did his best to help us getting our desired vehicle. The first thing we noticed was that they weren't pushy at all, as we all know usually happens in dealerships. However, as soon as we has questions, he was there to help out right away. Would definitely recommend Roseville Hyundai to anyone who wants great experience when getting a car!

Great service, Friendly staff

From greeting to exit I was treated kindly and, most importantly, fair. I would recommend everyone to visit Roseville Hyundai and experience their great service first hand.

patricias review

I was very satisfied with the entire experience of leasing this car. Considering the fact that the sale was conducted during a rain storm, I was completely satisfied.

Hooked by Hyundai

The Hyundai Hybrid Sonata we purchased is, to date, a great car. It should not need any twists in the sales process to sell the vehicle.

The ca is so nice and easy to drive.

The car is so nice, easy to dive, so comfortable. Big inaf for a smal famil. Very good in gas per mile, and price is very good for a car like that.

I love my Sonata Hybrid

I had selected three different cars to choose from at two different dealerships I came into Roseville Hyundai expecting to test drive one of the cars and make my decision the next day. Ivan invited me to test drive the Hybrid and shared the rebates being offered and I loved it!I didn't feel pressured into buying that day but I was happy with my selection and the deal they offered me. I went home that night with the perfect new car for me!

Will not be back

Again, raised voices ruined my experience at the dealership. I don't want to rehash the experience with words. There were some nice people there, it was overshadowed by numerous mistakes and unprofessional behavior.

Love my new Hyundai Santa Fe Sport

Great price on an SUV that met all of my requirements. No pressure sales, and happy that they honor veterans with a discount. Highly recommend Hyundai of Roseville.

Don't go in knowing what you want...

We went in for the advertised special, of course we didn't qualify for all of the discounts that were supposed to get us the lowest price, and that was ok. The problem started when the finance guy argued with me about the advertised interest rate and said that it wasn't available unless I bought an extended warranty. I went back to the ad after we left and found out that if we had gotten the popular option package for $700 less than the extended warranty, we would have qualified. They did sell us exactly what we came in to buy, but they could have been more forthcoming about what else was available. Also, my wife wanted a blue car, the closest one they could find was in Richmond, we settled on a silver one because there was one in Chico, by the time they made the deal and we got the paperwork going, someone there decide it was too late to go get it and we ended up waiting until the next day to get the car anyway. If we had known we were going to end up waiting a day, we would have gotten the blue one. I am happy with the car but I could have gotten the color we wanted, with a few more features, for a little less money, and that would have made me much happier. And there was no reason I should have had to make 3 trips to the dealership and spend 10+ hours there in total.

2017 elantra lease

Only problem was it took too long and I was unfortunately late for work that day, other than that it was a great visit with exceptional help from the employees

Great Experience!

Kai was very friendly, easy-going and approachable. He did not make me feel pressured into buying anything, and kept in contact with me to make sure I did not have any questions or problems before, during and after my purchase. He is a great asset to your team.

Great Service!!

I had such a great experience with Roseville Hyundai. All of the staff were very helpful and answered any questions I had. They were very professional and accommodating. They weren't pushy in any way which made me feel more comfortable.

RosevilleHyundai Review

I liked that sales staff did not pressure me into making a purchase or products I did not want. Customer service is excellent. After the sale my questions were answered promptly. I recommend this dealership highly.

excellent

It was a pleasure getting a car here, will definitely recommend Roseville Hyundai and Patrick Souza he was such a great help!!! thanks for everything Keith K

Daughters new Hyundai Accent 2016.

I spoke to a sales manager before I went in and saw him right away, then was introduced to Diego Castro and we finished the purchase in record time,

Great from start to finish at Roseville Hyundai!

Great people and even greater selection and prices of some of the best new cars and SUV's anywhere! I highly recommend not only the Hyundai autos but this dealership as they have been the best I've ever dealt with buying a new car.

Greatest experience in buying a new car

You have to at least go and look around, I've always owned a Honda, but not anymore. My new Santa Fe is wonderful, I love it.

Easy, Fast, No Pressure!

Huge selection, we went looking for a used Elantra but when we were given a great deal on a 2017 brand new Elantra we jumped on it. Our young salesman Ivan did a great job and everyone was pleasant to work with and they did not pressure us at all. One of the best car buying experiences I have ever had.

NEW CAR PURCHASE

Great staff... Great cars.... Great dealership to work with...Diego was wonderful... Our second Hyundai, and I anticipate buying a third and fourth one in the future.

Solid

I went in knowing the car and the deal I wanted so it made this process very easy. Just pulling the trigger on my part was the only thing holding up the issue. The staff was very professional and friendly.

Satisfaction

Stated above. Dealership and its sales and service personnel are great. David Wilson for sales, Robert Peace for service, and your finance person are all great.

Smooth transaction

We had a good experience overall. We came in to look at a specific model, but still felt a little indecisive. We spent a bit of time looking at vehicles that were there, including used. I think we gave the sales staff quite the run-around before settling on the car we originally came in for. Overall, they let us work out what we wanted to do. Pricing was straightforward and we got deal that we didn't have buyer's remorse or anything the next day. I was pleased to find out that the final closing of the deal with finance did not include the typical high pressure sales of overpriced add-ons and accessories. It was straightforward and only included reasonable insurance/warranty options. Overall, I would return and do business with Roseville Hyundai again.

Very friendly and helpful

I found all the employees at the dealership to be friendly and helpful. It was a very good shopping experience. I found the car I wanted that fit all my needs at a reasonable price.

purchase of 2016 Sonata Hybrid

We were very satisfied with the dealership regarding our purchase of a Sonata Hybrid. The only negative aspect is that the person we worked with to sign documents was too pushy in trying to get us to purchase extended warrranty protections that we did not want.

POSITIVE EXPERIENCE

Great Experience. The staff is friendly, no pressure sales, and listens to your needs. I would definitely purchase from this dealership again in the future.

Great service!

Thank you so much. We really appreciated your great service. I would recommend this dealership to anyone who is interested in buying a new car. Thank you so much for your help Patrick!

Good Customer Service

The dealership was pressure free which is very nice. I felt like the staff was extremely helpful and we got the good deal that we initially came in for. The only downfall was my car not being ready on the day they said it would be. I did buy on a Holiday weekend, but I was a little upset when they said my car would be ready by Tuesday and it wasn't ready until Friday. Other then that, the overall experience with this dealership was good and we love our new car.

Great experience

This was the best experience in buying a car I've ever had. Fast, professional and easy. I got the car I wanted at the price I wanted. No high pressure "sales team". Ask for Kai.

Customer service

We really liked our salesman Mitch and felt he went above and beyond usual customer service. It was easy and comfortable working with him. We felt like he listened well and made the deal that was right for us.

Responsive

The dealership did not pressure us on a purchase but asked what we were looking for and found a vehicle that satisfied our needed and wanted

Great Dealership Experience

I had a great experience. I knew what I wanted and had test driven a similar vehicle at a dealership I chose no to buy from. I don't like being pressured to buy anything, my experience was so much better at Roseville Hyundai.

Solid foundation of Employee Involvement

A + rating! Will work with again. All employees have the customer in mind. Like to mention Brandon Wood explained my financing options with great detail and was very courteous to my needs. De Felkins Roseville,Ca.

Salesman of the year!!!

Thank you David for helping upgrade my car to a newer model with a back up camera. I will recommend you to friends and coworkers

David Wilson salesman of the year!

David is a wonderful man to buy a car from, Honest And Depedable. I have bought several cars from him. On his day off Diego Castro helped me trade in my car equally reliable. Thank you and until I return. God bless

Awesome!

Ricky was awesome! He was honest, caring and down to earth. I really appreciate the time he spent with me to find the car that best fit my needs. I would definitely do business here again! Thanks Roseville Hyundai!

2017 Elantra

Josip was a very courteous and knowledgeable sales associate. I am glad he was available to assist me with my purchase. I am very happy and satisfied with my Hyundai Elantra.

Great Service

Diego was very helpful and walked us though each step. The service given met my expectations when purchasing a vechile. He also helped with setting up phone and service of the car.

Customer Review

Mitchel knew what we wanted and researched, found and delivered the Tuscon we wanted. I was able to order the dash cover from the parts department.

Love our Santa Fe

The whole new car shopping experience at Roseville Hyundai was enjoyable. Patrick Souza, our salesman, was very informed and personable. We looked at five other vehicles similar to the Santa Fe Sport we purchased. This vehicle stood out with its performance, looks, and overall great value. Plus the outstanding warranty! We are very happy to be a first time Hyundai owner!

Review

This dealership is very good. The staff is very friendly and not pushy The management team is also good The finance Manager was great All in all it was a good experience; 2nd car purchased from this dealership

Hyundai review

Very content with my experience! josip was very patient and more than willing to help with, and answer my concerns. Overall my first time car buying experience was beyond satisfactory due to the customer service.

New Car Purchase

The Roseville dealership was wonderful to buy a car from. It was low preasure and no stress. They made you feel welcomed and did not try to sell you something you didn't need. I will go back!

Customer service is number 1

Customer service is the most important trait in any business. Our customer service salesman was amazing. He listened, imparted knowledge, and delivered a wonderful vehicle that we will have for many years to come. Everyone at this dealership was friendly and helpful.

Hyundai

Well worth the money... The sales person new his car and the key features, he was friendly and attached to his work. I appreciated working with this young man.

Great car buying experience

This was the second car I bought at this dealership. I had such a great experience with the first car that I decided to trade in my other car for another Hyundai. This experience proved to be perfect and everyone we met with made sure to get us exactly what we needed.

Great job!

I was very pleased. Thank you for making this car buying experience a pleasant one & I want to personally thank Jake for his excellent customer service.

Excellent everything

This is the third Hyundai we have purchased from your dealership. The sales people are always attentive and listen very well. We continue to buy Hyundai's because of their dependability and your excellent warranty. We continue to buy from Roseville Hyundai because of their great service department. Rob is the best and after all these years recognizes both my wife and me and greets us by name.

2016 Genesis

Very good Experience. Diego was very helpful and knowledgeable. I would diffidently purchase another vehicle from him. His customer service is outstanding. I hope the service department's customer service is as good.

Amazing

Edwin and Ivan were amazing, I felt well informed about each decision made and they helped me pick out a great car in just minutes! Very friendly service and staff, I will definitely be back for future car purchases, thank you!!

They will schedule service when they have no parts

Folsom dealer did a major service and recommended I get left front cv axle replaced as it was causing a small grease leak ; they quoted me roughly $330 plus tax . I decide to make an appointment at Roseville dealer. 2 hours away because a little easier to get to that day--8.30 am. Sept 28, 2016. I make sure to speak with a service tech not just the appointment gal because I knew a part was needed and this was not a routine service. I drive two hours and get there only to receive a quote for over $500. I knew something was wrong . He says Folsom may have planned on using an aftermarket part. Whatever that means. My bull--- radar goes up even more. He goes to check pricing and 7 minutes later comes back and says they have no part. They might be able to have it driven over from Sacramento dealer. ...I leave. They knew for weeks about this appointment and that I was driving a long way, yet they have no part. My local I dependent shop says the part is about $ 150 max and the Folsom quote was accurate. I'm a lawyer. There is only one inference to draw. The Roseville Hyundai department. runs a fraud game on parts pricing AND they are incompetent. Avoid at all cost.

Deal done in less than 90 minutes....

Sales staff was very efficient in finding the right car to match the best terms on a lease. Ivan Contreras assured that I was fully briefed on the functions and creature comfort settings of the Tucson. Still waiting for my Hyundai coffee mug, smile.

the best !!

ivan & Jason should have 10 stars, I am a 2nd time returning customer.... !! roseville Hyundai rocks...!! thanks to all there.... best service I was done in less than 2 hours...my new car 2017 elantra is the best evercolette

It's Great to Own a Hundai

Good car. Drives smooth and with ease. The Elantra looks sporty, but it feels like I an driving a luxury car. I am well pleased with my choice of car.

No bad words to say

I have test drove and bought from other dealers in the area and had never had quite the service that I got at Roseville Hyundai. I never thought that I would appreciate a car-buying experience.

Review

This was an excellent dealership. It exceeded my expectations of what my car buying experience would be. I would come back to and recommend this dealership

One of my best car buying experiences

I had an excellent experience and didn't feel pressured to buy a car I couldn't afford or one that I wasn't totally sure I wanted. Solvi was wonderful, patient and helpful.

My exp.

David was awesome he didn't force us into anything he took his time , he was very informative and really really good with me as well as other customers

Review

I had a great experience! They were very friendly and helpful. I ended up with a car that I love! Would gladly go back to Roseville Hyundai.

Great Service.

Rob in the service department is fantastic and is the #1 reason that I decided to look at a Roseville Hyundai when it was time for me to upgrade my car! He put me in touch with David Wilson in Sales and I couldn't have been happier with the experience. David was very knowledgeable about the cars that I was interested in and I never felt pressured to move forward until I found the car that was for me. My husband and I love our new Hyundai Santa Fe. Getting to work with people like David and Rob are why I keep coming back to Roseville Hyundai! Thank you!

Hyundai Sonata Hybrid

I love my new car! It is beyond my expectations! I just wish it would read my texts while driving, because that was a priority for me. Your Sonata Sport model has this feature so why can't the Sonata Hybrid with the Premium package also have it? Other than that, I am very satisfied with my car.

Loyal customer 2nd time

Went in on a Saturday should have bought a vehicle but I decided to go in on Monday.. Ivan is the best Sakesman. He made sure I was comfortable, I got what I wanted. Color and all. I am very happy with my Sonata. I previously bought my first Hyundai in 2005... Loved it so much I came back again. Service Department is great for service appointments. Thank-you Ivan!

Our 2016 Sonata Sport

Very pleased with the new Sonata and the courteous and knowledgeable treatment we received from Josip Petricevic the salesman and the business manager (whose name I have unfortunately misplaced).

I don't know

I don't remember names, but salesman Kai. He was excellent. I think it takes too long to complete purchase, but everyone was polite and professional. Thank you.

Great Buying Experience at Hyundai Roseville

I had a great buying experience at Hyundai of Roseville. I think the dealership sales staff has mastered the art of providing excellent service without being overly aggressive and too pushy. Driving into the dealership, I spotted the car color (Mojave Sand) I wanted immediately so for me it was a matter of finding the right car in that color. Once we settled on the Tucson, my sales rep, Ivan Contreras searched to find the Tucson in the color I desired and had it brought to Roseville. The only drawback to the process was that the smart stick the dealership provided containing all my documents will not work in my computer. It's an innovative approach to giving you the paperwork but it needs work. Have them email it to you as well.

new vehicle

Solvi was outside and ready to greet us. She was very helpful in finding the right vehicle for us. We would ask for her again.

Shopping without Pressure

Most people would say that buying a car is a high pressure experience. This was not the case with Hyundai of Roseville. Our salesman was great with just the information we wanted without the pressure. Thanks, Richard Marks and Lyell Marks

Thank you

Tre was very helpful and patient. He did not pressure me and I'm very happy with my decision to choose roseville hyundai. Loved the straight forward approach and friendly staff.

Enter This Dealership At Your Own Risk

I came to this dealership in desperate need of the new car. While I did not reveal it, I was on a tight schedule and needed to make a quick and easy deal. I had wanted to look at Hyundai's first because I had heard such good things about the car and the warrantee. I should've known right away what kind of customer service they offered when I came in at 9:40 AM and was greeted by a salesman who said he could help me in 20 min. and could I wait. I left and went to look at Toyota's. I eventually received a call from Patrick one of the salespeople who apologized and invited me to come back if I was still interested.I drove back over and after visiting with Patrick and looking at a few cars, we had an easy negotiation of a car I thought my wife would like. Patrick seemed very nice and easy to work with. We drove the car a few blocks to where my wife worked so she could see what they look like. She liked the car but wanted a color that would need to be brought from another dealership. Patrick made a few calls and found the car my wife wanted. Everything was going so smoothly and then came the nonsense and needless lies.First, Patrick said we would need to sign a contract to buy the car before the dealership who had the car would release it. Total lie number one. I knew this was nonsense and told him so. But since I knew the contract wasn't binding and we wanted the car, I saw no harm in it. At this point, I left the dealership and Patrick was going to take the contract to my wife's work for her to sign. It was all downhill from this point on. After telling me in our negotiations that our 0% interest rate would be for either five or six years, he tells my wife it is only for four years. This didn't really matter to us but was a signal of things to come. He then tells my wife that she is signing a binding contract and must buy a car she has never even seen. While we both knew this was not accurate, he insisted that it was true. Even when the dealerships finance manager (Devon) told my wife that Patrick was wrong, he continued to insist that this was a binding contract. Also, after initially telling me he thought they could get the car that day (Wednesday) it ended up arriving at the dealership late on Saturday and was not available for us to pick up until Sunday nearly 4 days later. During that time, because of Patrick's needless pressure and lies, my wife was anxious and very concerned about the situation. Keep in mind, we needed and wanted the car. There was absolutely no need for the lies and the typical car salesman nonsense.When we arrived to pick up the car on Sunday Patrick came out and before he even got to us, yelled out "all right, let's go sign the paperwork." When my wife asked if we could see the car first, Patrick's response was abrupt and on the verge of nasty. Again, we were stunned. We wanted and needed the car and wanted everything to go smoothly. We had decided to come in with a fresh attitude and hoped that everything with the car would be as promised. Yet this salesman seemed intent on being belligerent and hostile. I told him that he and I needed to have a little chat. I let him know that he had needlessly put my wife through some sleepless nights and that we both knew the law and that there was no need for him to continue to lie to us about a binding contract. His attitude only got worse. He continued to vehemently insist that we had a binding contract and we had to buy a car we still had not yet seen. I was then, and remain, dumbfounded by what appears to be compulsive dishonesty for absolutely no reason. At this point, I told him we were done and that he should simply get away from me.We were then approached by a sales manager named Spencer. He asked if there was a problem and we said yes absolutely. I informed him that we were no longer able to work with Patrick and he escorted us to a table and invited us to share the problem. We then laid out the story as I have done so here. Spencer was very understanding and stated that he wanted to make things right and take care of us. However, I did find it interesting that not even Spencer was willing to admit that his salesman had been completely untruthful about the necessity of having to sign a contract in the first place and that it was a binding contract to boot. He stated he would talk to his salesman about the situation but would never say that Patrick's statements were inaccurate. At this point, I concluded that dishonesty and exaggeration must be the day-to-day policy of this dealership. However, since I had negotiated a deal on car that I needed and wanted, I played along and let Spencer be as he called it, "the fixer."Now for a bit of good news. When they finally brought the car up for us to see, it was the car we wanted with all of the features and packages we have been promised. While we were still chatting with Spencer, my wife and I decided we might consider buying a second new car and trading in our 2013 Honda Accord. Before going off to see the finance manager, I asked Spencer to give me a price for our trade-in and also for his best deal on a fully loaded 2016 Hyundai Sonata. Then it was off to see Devon to sign the real contract for the car we had finally seen and agreed to purchase.Devon was very warm, courteous and friendly. He flat out told us that Patrick had lied to us and there had been no binding contract of any kind and further that while it was dealer policy to request a contract signing in order to bring a car from another dealership, it was by no means a requirement from the other dealer. Finally, someone who would actually admit what I had known from the very beginning. We signed the necessary papers and Devon offered to sell us the extended warranty at "his cost.." which he said was $1800 rather than the $2800 we had been originally quoted. We agreed and all the papers were signed.At this point, after about 90 min. of working our way through the signing process, we were ready to leave with our new car. However, I still had one more piece of business I was interested in pursuing. But sales manager Spencer had not come back with any of the numbers I had requested. When I finally spotted him, I reminded him of my request and he called over a salesman to take me to see a Sonata. Though I didn't really need to see one, I went along. After looking at the car and chatting with the salesman I went back to talk to Spencer about a trade in and about selling me another new car. He was nowhere to be found. In case you're wondering, I was pursuing a second car with this completely shady dealership with the idea that since my wife and I had been treated so poorly, Spencer might want to go the extra mile on a second new car purchase. I was sadly mistaken. We left the dealership without ever receiving any of the numbers I had requested.Now you might think that this is the end of the story..... Not quite. When we got the car home, my wife realized that they had never bothered to finish detailing it. There were still stickers left on the windows, the windshields, both front and back were covered with a dingy film, the back seat was covered with carpet fibers and there were sticky spots from the few stickers they actually did remove. In short, we realized they had sold us a new car and since we demanded to see it before signing a contract, they brought it to us still wet and incomplete. Then never bothered to finish the job even though they had two or three hours to do so. Admittedly, in the scope of things this is a rather small issue, but I find it very symptomatic and telling of the attitude of this entire dealership toward their customers and customer service in general.One final irony. After a couple more days, my wife and I decided we really wanted to buy one more new car, the Hyundai Sonata. So I picked up the phone and called Spencer at Roseville Hyundai. Keep in mind, Spencer is a sales manager! I asked him simply, "Do you want to sell me a car?" He said, "yeah what do you want?" I said, the same thing I wanted on Sunday." He told me he had been really busy and wasn't sure I was serious. After chuckling a bit, I assured him that if I hadn't been serious, I wouldn't have asked for the numbers in the first place. He finally gave me a number for my trade in but said he would have to get back to me on a number for the new car we wanted. After waiting a couple more days and hearing nothing, ((We Never Have) we went to another Hyundai dealership and bought the car we wanted, a fully loaded Hyundai Sonata. Ironically the car came to the second dealership from, you guessed it, Roseville Hyundai. The second dealership did not require us to sign a contract to have the car brought over and I negotiated the entire deal on the phone without any hassle. In a final twist of the knife, when we bought the extended warranty on the Sonata they gave it to us for $500 less than the $1800 Devon had told us was "his cost!" It would appear that lying and deception are the hallmark of Roseville Hyundai. The sad part is, none of it was necessary. They could and would have sold us a car without having to tell a single lie. We wanted and desperately needed the car we chose and would've gladly paid the $1800 for the extended warranty whether it was at cost or not. I'm afraid this dealership just can't help itself. In the end, we were not personally hurt financially by any of this and we got the car we wanted for the price I negotiated. But no one should have to endure the lies, exaggerations and deceptions we went through. Though we have the background and knowledge not to be fooled, others may not. So again I say in closing, Buyer Beware and enter Roseville Hyundai at your own risk.Bill Pence916-869-7603

Very Pleased

We have purchased 3 Hyundais and 2 of them have been with Roseville Hyundai. Diego Castro was our sales person on both of those purchases. We have been very please with our Hyundai purchases with Diego Castro. Thanks again, Mr. and Mrs. Klein

Pleasantly surprised.

I was pleasantly surprised with my dealings with Hyundai Roseville. You always hear horror stories about dealerships in general but that was not the case here. I was very pleased with how they treated me, I told them what I was looking for and what price range and they got me in the car that I wanted.

Roseville Hyundai is wonderful

James was great! Listened to what I wanted and asked all the right questions to really figure out what I needed. extremely professional and understanding. Definitely will be back for my next car!

High five

It was a dealership. They treated me right away, and wanted to see what my needs were instead of them trying to sell me something I didn't go there for. Told them I was a USAA member, and that I was going to use Truecar through USAA to buy my car. They honored the price that USAA have me.

2016 Hyundai Tuscan Sport Turbo purchase

Sales rep Ivan had a good working knowledge of the vehicle we were interested in. Our vehicle color and options was not at the dealership, they located one in Santa Rosa and brought it to this dealership the following day for pickup. Although there were some dirt marks on the seats, we were instructed to bring it in anytime to have it cleaned, which we did. I was disappointed that when I asked at parts about the tow package we were interested in, that they had no package listed, that was abailable. This was one of the opitions we were intersted in and were told our Tuscan was capable. The parts person was going to check further, because he thought there were some recalls on other tow packages and thought maybe there was not a part listed because of the recall. I have not as yet heard back from the parts department. Over a week ago now.. Overall we were happy with the vehicle, only somewhat disapointed with the tow package isssue.

Very helpful Salesman

David was very helpful giving me all the information I needed to make my choice of vehicle. The color I wanted came into the dealership on a truck while we were talking so I decided to wait for them to detail it, bought it and drove it home. I am very happy with the Tuscan as it is much easier to get in and out of than the Sonata I looked at and have owned for over 10 years.

Excellent Service, Great Experience

We had a specific car in mind and tried finding it through another dealer. It took weeks, tons of back an forth. Then we called Roseville Hyundai and the exact car we wanted was on the lot in a matter of hours for us to come and look at. Amazing service, informative, accurate and no pressure. If you're looking for a Hyundai, buy it here!

A positive experience!

We were greeted promptly, treated with respect and were allowed to make a relaxed, no-pressure decision. Who knew buying a car could be fun!

Easiest car purchase ever

From my husband's first meeting Ivan and explaining what we wanted, to scheduling a followup appointment, to pricing, to delivery, this was the most painless and simple car buying experience either of us have ever had. I would strongly recommend the dealer, and Ivan.

my purchase

I was very satisfied with the management and salesman at Roseville Hyundai. I brought along the ad from the Sacramento Bee newspaper and they had no problem honoring it.

Lease option

David Wilson was amazing, helped with any question and made the process smooth and easy. Helped me find the next perfect car! He genuinely cared about us while we went through the whole process.

Here you go Ivan, you've earned this one for sure!

I was very happy with my experience at this dealership. After walking the Roseville lot my mom advised that I call salesman Ivan. We were actually going to drive to their folsom lot and buy a car from him as my mom had an excellent experience and purchased a car from him the month before. Well it turned out that Ivan had transferred to the Roseville lot but happen to be off for the day. When I called and mentioned my mom (which he knew right away by first name) and told him I wanted to buy a new car today he canceled his plans, drove twenty minutes out of his way, and greeted us with a friendly smile. My mom was so happy with his outgoing and friendly personality! And I'm very happy with my car. I really hate the finance process! It's so long and for someone who just got off of work you could imagine how tired I was by this point. I was delightfully surprised by Kajen the finance guy at this dealership! It was like having a friend on my side helping me understand what I was reading and looking out for my best interest! He's such a people person!

great

the guys that help me with my lease were awesome...the only issue I had was my missing navagation system and James is workin on getting this into my car...thank you James and Kajen for the wonderful experience.

V. good

Good staff - very well in dealing and leading to right information - sales rep, was very honest in putting all detail to gather in a easy way to understand.

Mr Wilson and Hyundai Roseville are amazing!

David Wilson was my sales guy at Hyundai of Roseville and he did an amazing job! I have been recommending him personally and this Hyundai location because of the amazing job he did. I have never dealt with such an amazing person in car sales in my entire life. I felt trust, honesty, integrity and knowledge from David and that is 100% why I bought a new car when I did. Thank you all so much for your assistance and I was completely wowed by Hyundai and Mr. Wilson. I was a Subaru owner for 10+ years and have absolutely no regrets switching to Hyundai!! Love my new car and the service!!!

Ivan Contreras Was Great!

My sister had purchased a car at Roseville Hyundai in 2012 and I was in the market to replace my 2001 Ford Focus. I wanted a compact SUV (Tuscon, RAV4, CR-V, etc.) and after looking around/test-driving my top options, I couldn't find a better deal than the Tuscon offered at Roseville. Ivan was my main point of contact and he was extremely professional, gave me all the information I requested, and was patient as we discussed pricing/purchase. I never felt pressured from anyone at Roseville and they were very amiable even when negotiating the final price/package. Car buying can be one of the most frustrating and draining things anyone can do (between negotiating, time, stress) but it helps to find the right dealer and to know that you have all the power. You're buying the car and nobody else. The people I met at Roseville Hyundai remained professional, gave me my time and space when I asked for it, and helped to make the experience at least tolerable. Do your own serious research on the car you want and the dealerships you're looking at but I would definitely recommend to include Roseville Hyundai on your list.

BEST BUYING EXPERIENCE EVER

This was the most pleasant dealership ever in all the years i have bought cars,, Rob was so helpful and not at all pushy or rushed. he took time with us and we explained our situation as the car was for grandson. great job to all. We are very happy with our new purchase and they have a customer forever with us. so very easy to buy the car and no stress or hassle. Thank you to your staff at Roseville Hundai,

New car

Overall experience was good, busy that day so it took a while. This is my third car but this time I didn't get screwed in the deal, got out of being upside down in my loan.

Roseville Hyundai provides the best service.

Sonata Hybrid is the third car we buy from Hyundai. Thank you very much to your salesperson Solvi Noonan for professional help, attention and patience. Michael and Nelly.

Sonata

The staff and dealership was awesome. No pressure was done. Took a Truecar.com listing and they helped me get the price i needed. Even worked with me on my carryover

New car!!!

Such a great experience as always. This is my second vehicle with Roseville Hyundai and I will continue to shop here. Recommend it to all my friends and family. Couldn't be happier!!!

Piss Poor

Not a good experience at all. Typical car sales crap you hear of, should of walked out & went to a dealer that appreciates customers, which we have dealt with in the past. Not sure I will ever buy another Hyundai. Just wanted honesty & Hyundai warranty.

Roseville Hyundai

Excellent location. Very helpful and not over bearing. They accommodated us and did everything they could to get us into the right vehicle. Would definitely return. Extremely happy with the vehicle as well.

Nick

Great dealership!!! Everyone was very freindly and very professional. Would recommend to other people who want to buy Hyundai autos. Would purchase from this dealership again!!!

Great Service! Great People!

I have bought many cars here. It's the only place I will go for a new vehicle. My family, friends and co-workers have also purchased cars here based on my feedback.

Best Hyundai dealership

Went to 4 other Hyundai dealerships and this was by far the best one. David greeted us right away and made sure he got all the info to find us the car we wanted. It was late in the day so we had to come back at another time to finish up the paperwork and we ended up working with Josip at that time. He was so attentive made sure he got us water n snacks and went over every single detail of the features. Edwin worked diligently to get us the approval we wanted. All in all a great experience

Great car so far, experience did not match

See notes from previous page. Car was dirty (wax or soap residue everywhere) plastic left on seatbelts, no follow up call, some car features not explained, deal took hours. Was approached when first on site, but had to go inside for help.

pleased

we had a pretty pleasant and efficient car buying experience we got the car that we wanted at a good price and were attended to nicely.

Good service no pressure

My 86 year old father needed another car, most cars don't have enough leg room for him. At 45.5" the sonata fit him perfectly. David Wilson was great working with my Dad and we got a great deal on my Dad's first new car.

Overall

so many choices.. easy to reached ..Economy ... Easy services... Making easy to buy .. Helping ... great service ... give time to decided.. listen to costomers overall all good ...

A great sales expeience

Diego and Cajun both worked hard to put us in the car we wanted at the price and payment we wanted. We are perfectly satisfied

Great Car Buying Experience

I was very impressed with this dealership. I was not intending to buy that day, but instead wanted to look at many dealerships and find the car that fit me. On that day, I walked in and fell in love with the car I knew was meant for me. The interior was beautiful and had the room I was looking for in both the front and the back seats. The car has many more features than i expected, especially in the tech aspect of features. Thanks Hyundai!!

Happy customer

It was a great car buying experience, never felt pressured or "pounced on" like at other dealerships. Everyone was super friendly and made buying a car an enjoyable experience! Overall I am very happy with my purchase and the great customer service that was given!

Excellent customer service

Excellent customer service I was treated like a customer and not a number. I was in and out in no time at all I appreciate them taking my time and consideration.

Straight forward and no time wasted

The most valuable element was time. Many dealerships want you to fill a credit application without even telling you if they can deliver upon your expectations and that is a deal breaker for me. I communicated my expectations to the sales person and he delivered accordingly.

Hyundai Elantra Purchase Review

My experience purchasing a car at Hyundai was excellent. All of the employees I encountered and interacted with were very friendly and accommodating. I would come back again. Great service!

Great service

Ivan helped us so much very glad to have him work with us! I am loving my new Tucson and very glad we went to Hyundai

...

Ivan was great to work with and has kept in contact to make sure I had no questions about my car. This is my second lease with this dealership and both transactions have been easy and stress free.

Friendly staff

Friendly staff who took care of us in a timely manner. Had exactly what i was looking for in a SUV with all the accessories.

Bad

They sold me a car. I can never afford. I got a bad deal. I tried to return the car. They have me financed for the rest of my life. The were so pushy it wore me down. Never ever want anyone to go through what they put me through. I now have a new car no money, I put 4000. Cash down on the car and now have to pay the full price of the car at safe credit union. NOt happy.

Helpful staff, got a great car

Our salesperson helped us with the information we needed to compare several models that we were interested in, and make the best choice. Everyone at Roseville Hyundai that we met was helpful and courteous. We are very happy with our purchase decision.

Amazing experience overall

The staff at Roseville Hyundai went above and beyond to make my family's time there the best car buying experience we have ever had. It was far from the high pressured sales tactics, and pushy salesmen. Everyone there greeted us with a smile, and treated us like family. They took the time to hear our needs and concerns. They were honest and helpful. They exceeded our expectations in every way. I would highly recommend purchasing a car from Roseville Hyundai. Corey Cantrell, our salesman, was informative, patient, and friendly. Spencer Widmeyer, the sales manager, fought hard for us to get the best deal possible. Both Corey and Spencer did everything they could to make us feel comfortable and walk away happyand with a brand new car. Thank you Roseville Hyundai for a wonderful car-buying experience. We couldn't be more grateful for the care and time you gave us today!

Easiest Car Buying Experience

We had a great experience with this dealership. We had gone through True Car to secure a great deal. They honored the deal and gave us amazing service. We felt that we mattered and we were not just helping to make numbers.

Great Place-

I purchased a vehicle from The lot last Thurs and had a change of mind a couple days later -Brian the Manager had James in assisting me to find a different vehicle and switched me out in just a day with no problems at all!!! Thank you to Brian-the Manager----James, my Salesman & Devon the financial Manager!

Do not give this dealership your business

WOULD NOT RECOMMEND THIS DEALERSHIP FOR POOR CUSTOMER SERVICE. They do not value their customers. I watched another customer WALK out during a deal because of the BS deals. Roseville Hyundai is the EPITOME of shady car dealers

Ivan and Devon - Great team

I had the pleasure of meeting Ivan Contreras at Roseville Hyundai. I found Ivan to be very professional. My wife and I found the perfect Hyundai Santa Fe Sport.. A short time latter we were driving home in our new car. Ivan worked with us to get the final price we were looking for. None of the back and forth you get with other dealerships. Friendly, professional and one of the best experiences we have had buying a car. We also dealt with Devon in the finance department. although we came in with pre-approved financing, Devon took the time and gave us numerous options. to consider. Devon went out of his way making sure we were at the best interest rate available. No high pressure sales. Again the total experience was one of if not the best car buying experience we have had in 20 years. I highly recommend Roseville Hyundai.

Cant say enough good words

Actual text I sent Spencer:Spencer. This is Todd from yesterday's conversation. Just wanted to tell you how amazing you are - I enjoyed the no bullshit response I got when dealing with you - and your dealership. Corey was very nice and professional. He kept me in the loop and delivered the car clean and on time. If you ever need someone to vouch for your dealership I'd be the first to do so. In today's world where people don't keep their word - thank you for being different than the rest. I had planned to purchase in Fresno, local for me. They said they would match the deal then when I went to the dealership they said they couldn't honor what they said on the phone. Spencer did. Thank you SpencerTodd

Bait and switch? or honest mistake?

. Very disappointed. We went to this dealership because it was associated with the True Car pricing, but what we received was NOT the True Car pricing we were promised. We had a certificate for an AWD vehicle but after doing a test drive and looking at our options we decided on a FWD vehicle, the dealership printed up a new certificate that was 2000.00 less than the AWD, after signing all our papers and taking possession of the car we have subsequently realized that we were charged the higher price for the AWD vehicle. We hope that this was an honest mistake and not a bait and switch. Please advise as to how we can proceed to make this right.

Overall positive experience

Great experience at Roseville Hyundai. The staff was professional and helpful. The process of buying a car was very positive. We love our new car and would recommend Roseville Hyundai.

Happy Customer

David is a very helpful and we will be returning in the future when we're in the market for another vehicle. It's because of his great service and attention to detail that we will return.

Thanks Ivan!

I had a great experience at this dealership. Ivan is such a gentleman. He helped the process go smoothly. It was my first time ever financing a vehicle, therefore I had a lot of uncertainty and worries. But Ivan was very knowledgeable and patient. He helped me every step of the way. I felt that I was actually being helped and not being sold anything, which is very rare to find. I am very satisfied with my new car. Couldn't have asked for a better consultant. I highly recommend this place.

Yes

The service was excellent. The car was also excellent. I am very happy with everything. I know we plan on taking my brother here to see if we can also get him a car.

Fabulous wonderful

I will recommend all of my friends and family. My experience was wonderful, everyone was very professional and supportive. Thank you all for you time.

First New Car

My husband and I had a great experience with Roseville Hyundai. We were looking at some used Sonatas, but somehow ended up purchasing our first new vehicle; which we absolutely love! Ivan was great and took me on multiple test drives and we looked at multiple cars as the selection was large, with many different options. Ivan was very knowledgable and helpful in the transition to our new vehicle with so many bells and whistles. I would recommend this dealership to anyone. The warranty on these vehicles also specks for itself. Our neighbors all thought we bought a BMW when we pulled up in our new Sonata Limited. (Also, Tre was helpful during our first visit to the dealership and is an eager new salesman.)

Perfect

This place tickeled my fancy with no nonsense pricing and I got the car I wanted without playing backseet bingo! Mitchell was a cool cat indeed!

Hyundai Tucson

I did not expect to buy a car; but after test driving the Tuscson and receiving excellent customer service and a great deal, I couldn't think of any reason why not to buy the car that day.

Excellent experience

The staff at Roseville Hyundai were professional and helpful. They went above and beyond to make sure that all of my needs were met and that their pricing was competitive. I had a wonderful experience and would definitely recommend this dealership!

Employees

Some employes were very helpful such as diego and josip. On return to bring my vehicle in Andy told me to come and talk to him but he was on the phone the entire time.

Excellence

Your sales staff made us feel very comfortable throughout our vehicle purchase. Although the staff was very busy we were assisted promptly. We will purchase here again.

Thanks Ivan, I am enjoying my new car!!

Ivan was very pleasant to deal with. I would tell anyone looking to purchase a Hyundai to go see him. Thanks again Ivan for your great service!

Very happy customer. Ivan was the best

Very happy with the service and price we got from roseville hyundai. Ivan was upfront, honest, and very attentive. Would come back just for him! From the Marquez family, Esteban, Tanya, and Milah

Thank you

I already have written my review above- thank you James and Edwin were very helpful and professional- James helped clean the car as well as explain all the electronics to me which was very helpful

Could have been better!

I think there's a lot of improvements this dealerships could make when we first walked in looking for the car I knew exactly what I wanted and the salesman waited on another couple before us because he was waiting for the electric car to be brought out so I told him we were going to leave we had waited too long at least 45 minutes He got another salesman to help us who was very nice very good with the electric gas car I liked him a lot I really wanted him to get credit for my leasing of the car but he was not available the day I got back came back into the dealership to purchase the car. Too bad! So the next guy that help me didn't know really anything about the car and a little bit of the information was wrong

excellent

Great experience! Kaijen and Diego were both excellent. Very friendly and knowledgeable. Car buying process very easy and quick. I will definitely return to buy my next car.

Great experience

The no pressure salesmen were great. I knew what make, model, color and features I wanted and that's exactly what I got. Wonderful experience. Thank you.

Jessica Walker

I had a great experience buying my 2016 Hyundai Sonata. My sister had leased her vehicle from same location and we both had great experiences. Thank you for your hard work!

Pleasant experience

Very pleased with the experience my wife and I had working with Josip, Spencer and Kajen in the purchase of a 2016 Sonata. The were very knowledgeable, customer focused, pleasant to work with, and friendly. Will do business with them again. Will be more than happy to recommend them to family and friends.

2016 Hyundai Accent

Came here just thinking of talking finance and left with a brand new car. This place really tries to get you as much help as possible. As a student and worker the need for a vehicle in Sacramento is crazy. I feel so much thankful for this company!

hyundai review

I only remember Jason's name. Please give credit to the others that were involved in this purchase! I was working with someone who had a long beard, and someone who was shadowing him (he was recently hired). Also, please give credit to whoever went over prices with us. Jason really helped seal the deal. Thank you! -Kassandra and Doug Cobb, white Hyundai Elantra 2017.

Hyundai Santa fe

It was not a bad experience. Felt the prices were not anything special even though it was the July 4th weekend. Had to spend a long time negotiating on a good price for the car.

Fantastic dealership

Going to the dealership with it true car price guarantee we are able to get out and drive at home in record time. Our sales representative been fabulous job in reviewing the qualities of a Hyundai Santa Fe! We felt we had a great understanding of the car we are purchasing.

Telling all my friends about these guys

The staff was friendly and courteous, and I got a good deal and interest rate. They worked with me to give my exactly what I wanted. Great group of guys.

I love my new car!!!

I was in a 2004 Nissan Murano which was a piece of crap!!at Jason, Ivan and Brandon got me into a 2017 Hyundai Elantra I absolutely love it

Elantra

Staff treated me great. I got an excellent price. I never felt like I was being upsold. They worked with me to get exactly what I wanted.

Second time around.

My experience at Roseville Hyundai this time was in a word "redemptive ". It was a very good experience and I will continue to use this location for my car care needs.

Good job James

We very happy that we got James as our salesman. Very impressed with the whole staff. Please don't let the salesmen deal with only one finance person. It was stressful to all.

Repeat customer