Rosenthal Landmark Honda

Fantastic Used Car Buying Experience

In looking for a low-cost used car for my son, I was surprised to find something at a well-known dealership like Rosenthal Landmark Honda. I sent a request for more information and was immediately contacted by Walta at Landmark. Walta was great to deal with from start to finish; he understood our budget and worked with us to get within that budget. He was also extremely friendly and pleasant to deal with; this was one of my best car buying experiences ever. Walta and Landmark helped my son get a quality used car at a time when he really needed transportation for work and family responsibilities. Thank you, Walta and Landmark!

Great service

First time to get a car and this dealer made it unforgettable. Staffs are so good

Nice vehicles, great service

The buying process for my preowned vehicle was very easy. I definitely recommend talking with Mr. Danfa. He was helpful, energetic and easy going. He never was pushy in any aspect of the process. Though I financed through a third party, I would definitely suggest going to this dealership as point if you are looking for a new or used honda.

Dishonest and High Pressure Selling

I went to purchase a CV-R Touring. The salesman was knowledgeable about the product. The problem came in negotiating a price and the timeline. I made it clear up front I would not make the decision until I slept on it overnight. Of course I got pressure to buy "today." Second, the pricing was outright shady. I was initially told they had a 2015. Mysteriously, I was told, "no, you don't want that one but we'll give you a 2016 for the same price." Then they added an "appearance package" without even asking it I wanted it ($700 additional). When I said I didn't want it, the salesmen kept insisting I needed it. When I looked at the "great deal," it was essentially the 2016 MSRP plus all fees. No 2015 pricing, nothing that would be of interest to a seller. Needless to say, I won't buy from a dishonest car dealer. Recommend that no one else do so either.

Satisfied Customer

Great Customer Service here at Landmark Honda. I was greeted here before i was even out of the car. My sales rep worked with me and the finance process went smoothly. Thanks Al, i had a pleasant experience here finding my car.

Review of Lanmark Honda representative.

My negotiations yesterday with Chisty Hussain were surprisingly pleasant. He is a very friendly and knowledgeable young man who knows his subject and knows how to instruct his customers in a straightforward manner. He is obviously very good in dealing with and relating to people and I actually enjoyed an informal yet informative conversation with him. After talking with him, my experience with other Landmark employees was unfortunately very discomfortingly though probably unavaoidable hard-sell.

Car Buying experience

I can truly say that I had a great car buying experience from this dealership. The staff was very courteous and patient. Vince Porter made my car experience relaxing and non stressful as any one can tell you that has bought a car before. He made it a relatively quick transaction with no run arounds and knew exactly what information you would need to make a decision that you would be satisfied with. No nightmares here and I never thought I would own a HONDA. Go see Vince and have an enjoyable car buying experience.

Financing consequences

When applying for financing please beware that Landmark Honda will supply your financing application to multiple financing institutions which will in turn each conduct their own hard credit inquiry that will appear on your credit report. When I applied for a small amount financing, I had 6 hard credit inquires appear on my credit report and caused my credit score to lower. When confronted, the reply was that was normal business. However, to have submitted a single application for financing and had 6 credit inquires appear on my credit report as a result is by no means "Normal business"

Great customer service & wonderful buying process

I was warmly welcomed by one of their customer service/ sales person called Mekdim Tilahun (Mack), he almost provide me a state of the art service one expectes at this time. He was highly concerned about all the questions I was asking and gave me plenty of options depending on my need. It took me just few hours to pick a brand new car (Honda Civic 2014 EX) & the overall buying process was so smooth & interesting that you don't even feel you wasted your time unlike other car buying experiences. I highly recommend this office & particulary this sales person (Mack) to have a wonderful Honda buying experience.

Jesse, an excellent sales consultant

Jesse was very professional and courteous throughout the buying process. He was very knowledgeable and explained all the features of the model cars we were interested in. He appeared to go out of his way to ensure we obtained the best price available considering the options and features we were most interested in. It was a pleasure dealing with him.

Landmark Honda and Joe are the best

Joe Chedid helped my wife and I buy our first new car. It was the best experience we could have hope for. Joe was very nice and entire process was easy and quick. I would highly recommend contacting Joe to buy your next Honda!

Expedited Service

Charles Hickey and the Bronze Team quickly expedited a serious repair job on my 2006 Honda Hybrid. Charles and his Team were very accommodating and provided all necessary repairs quickly and at reasonable costs. I recommend Charles and the Bronze Team without any reservations.

Great Service

I had a very good customer service. Employee named Mack was very helpful in all the buying process. I highly recommend this dealer if you are thinking of buying Honda vehicles.

Great service

If me or my family and friends need to buy any Honda I will choose this dealer only because there is Mack who is very helpful in any way. Mack helped me to get car in their promotion interest rate even when my credit score was low. He is very good sales person. He didn't work for only making money but also suggest us which car is better. If anyone planning to buy Honda car I highly recommend this dealer and mack. Remember only "MACK"

Honesty is the best policy

I was extremely satisfied with the excellent customer service that I received from one of your sales associates who goes by the name Mekdim Tilahun or AKA Mack. I was recommended to Mack thru friends. I can confidently say that Mack is very honest and straightforward with a great deal of knowledge about his products. He is very easy to talk to and you will feel that he is there to create a win-win situation. He doesn't want to rush you to make your decision and gives you a deep insight with no gimmick or sales pitch. Mack wants to make sure that you are satisfied with his service and that is how he gets his satisfaction too. We were undecided and very much confused to choose between the Honda Odyssey and Toyota Sienna. If it were not for Mack's extraordinary personality, we would not have purchased our 2014 Honda. This is my second car that I purchased from Mack and the experience on my first car which I cosigned for a good friend is the reason that I have decided to come again. Also, I would like to point out that I referred two of my friends to Mack and were able to purchase two new vehicles. I believe Mack is a true reflection of your company integrity and strongly recommend Landmark Honda to anyone that I know who wants to purchase a vehicle.

Drive happy, go see Jim Fairchild at LandmarkHonda

I recently purchased a new 2014 Honda CRV from Rosenthal Landmark Honda and have been driving happily ever since! The salesperson, Jim Fairchild is incredible!! He'll find the perfect vehicle for your budget and driving needs. While I looked at the different vehicles, Jim explained what features and gadgets the car had, And showed me how to use them. I had the best car buying experience, Thanks to Jim and Landmark Honda. Do not go anywhere else, or else.... Go See Jim at Landmark Honda!

Setting the lure

I saw a vehicle listed online for what I thought was a too-good-to-be-true deal. I contacted the dealership and, after several days with no reply, finally received a short message on the vehicle stating that it was a misprint and that the listing had been removed. Whatever happened to places honoring their advertising?

Why would i want 2 driver 1 keys......???

My mother lost her keys to her 2011 Honda Pilot before and got her key redone about a year ago probably less. Landmark Honda was great then. During that time since, she did find old key, but did lose the Driver 2 key since. We went to Landmark Honda today to get a new Driver 2 key, but they re-enabled the Driver 1 key. Why the hell would i want a second driver 1 key ? Now they want to charge another $200 to create a driver 2 key ? Really ? Really ? I was there with my 76 year old mother, and said we want driver 2 key multiple times. Why do we have to pay another $200 for something when the service department screws up. Besides this screw up, Landmark Honda has been ok,..

I regret giving this dealership a sale.

This review addresses the sales department, not the service department. I had a miserable, infuriating experience with the sales team and DO NOT recommend this dealership to anyone for any reason ever. They do not care about the customer and I'm very upset that I gave them a sale. I was dismissed, treated rudely, and blamed for the following situation. I purchased a 2014 Honda Accord from Landmark Honda a few weeks ago. I wasn't satisfied with the sales process to begin with as I felt a bit bullied but I accept my role in allowing that to happen. On my fourth day of ownership, a Saturday evening, the battery died on me while I was in New Jersey, 300 miles away from home. I was shocked and angry and immediately called the dealership and asked to speak with my sales rep. He's a nice enough guy and tried to help me figure out the issue since the service team had gone home for the day. I heard him ask for help from two different sales managers while I was on the phone. Neither could be bothered to speak to me directly and all they offered was "tell her to call roadside assistance" and implied that I'd "probably just left my lights on or something". I'm not an idiot nor a novice driver. No manager got on the phone to apologize or show me any concern or to walk me through the situation or to make me have any faith in this new car that had just failed me. In fact, they were entirely unhelpful and instead inferred that it was probably my fault. Infuriating. Thankfully, I had AAA and gave them a call. They arrived an hour later and gave me a jump then tested the battery -- the test came back as "bad cell". The battery was dead for good. AAA proceeded to follow me to the gas station so I could fill up and drive all the way back to VA without having to turn my car off, because it likely wouldn't turn back on. The following day I called the dealership again to get some help. I left a message for a manager to give me a call. 2 1/2 hours later I still hadn't received a call back so I called again and asked to be placed on hold until a manager could speak with me. I was pretty upset about this situation and to this point had had to navigate this entire ordeal on my own. After holding for several minutes I was finally connected with a sales manager named John Polifko. My interaction with this individual made me so furious I was nearly brought to tears. He immediately took an attitude of "What's your problem?" and "Why are you bothering me?". He was rude, combative, tried to make me feel like an idiot, gave me misinformation and again, blamed me for the situation. I had friends in the room with me while I spoke with Mr. Polifko and they couldn't believe how he treated me. He told me to call Honda roadside assistance to have my car towed to the dealership. I called and it turns out I don't have Honda roadside assistance. I called the dealership back to try to get some kind of help out of anyone. I was transferred to another sales manager named Theresa who was sufficiently apologetic and kind. However, she said she would call me back with a "plan" but I didn't get a call back until the next day. She says she wrote my number down wrong. Fine, but my number could have been tracked down on the paperwork at the dealership. On my own, I found out that the service department opened at 8am on Monday and planned to have friend jump my car so I could drive it there, then have my sister drive me to work. Again, making any effort to resolve this situation by myself, with no help from the dealership. When I pulled into the service bay the next morning, the gentleman in the service department immediately apologized for my inconvenience and said about my battery situation, "this isn't uncommon, unfortunately. It happens once or twice a month with new cars." That was a huge relief and within seconds, two days of frustration was eased a bit. He assured me that they would replace the battery (at no cost to me -- you better believe you'

Consistent high quality of service

Had to write a review to praise the service team at Landmark. I'm a bit biased - I have bought 8 or 9 Hondas from Landmark - but with no offense to the sales department, the reason my wife and I keep coming back to Landmark is for the service department. My Service Advisor is Gus Cucalon, and the technician on Gus' team who services my wife's Fit and my Accord is Gustavo Ramos. Gus Cucalon greets me by name when I appear at the service counter out of nowhere and he knows my car without his computer - Gustavo talks to me personally about what he found and what he did when I pick up the cars after service. Those are the main reasons we keep buying Hondas from Landmark, and that is why I keep coming back for service for our cars at Landmark. The personal attention, the attention to details, and the consistency of the personnel makes ownership of our Hondas an easy choice.

Karim Beydoun very honest and caring salesman

Mr. Karim Beydoun helped us with our used Honda Accord EXL purchase and was pleasantly surprised to find an honest and caring used car salesman.We gave him our price range and he helped us find the best car, we think for the money. We gladly recommend him.

Good overall dealership experience

I wanted the dealer we bought from to be as close to us as possible, and this was the closest one. That said, if I didn't like the dealership, there are several within close proximity and I would have gone elsewhere. Dealership is nice, if a bit crowded but they are a large-volume dealer so I guess that's to be expected. I'd have to say best selection in the area, and while they didn't have the exact car we wanted on hand (White CR-V LX AWD), there was one inbound and we picked it up the night after the deal was done. Buying/negotiation process was relatively painless, though it continues to amaze me the dealers are doing the same old song and dance they've been doing for decades even with all the information out there these days. But, that's to be expected at any place, and I've seen MUCH worse so not something I consider a detriment. Cars.com is a GREAT resource and I will be using it all the time going forward buying cars, easy way to comparison shop without doing the legwork of driving to multiple dealers. We did have a lot of sitting and waiting throughout the buying process, possibly a bit more than I'd say normal, but only a little if any over average (another unfortunate part of the buying process). We also bought over President's day weekend so I'm willing to chalk some if not all of it up to that. Can't speak to service as we just bought the car, but best I can tell they get good reviews for that, as well. Even if not, you can get warranty service anywhere so that's not really a factor, and they don't offer any service perks for buying with them (free oil changes and things like that).

Going above and beyond for customer satisfaction!

I was excited when I purchased my brand new 2014 Honda Accord from Landmark Honda. Unfortunately after only driving the car for a couple of days (less than 100 miles on the vehicle), I began hearing a strange sound coming from under the hood. Needless to say, I was very concerned that I just spent a lot of money on a brand new car and something was already wrong with it. Ive always had great luck with Hondas. Theyre always so reliable which is why I suspected something quite unusual going on. I took it back to Landmark Honda to be serviced and the problem was not obvious even after working with their offsite Honda Technical Team. After about a week of troubleshooting it was determined that the entire transmission needed to be replaced. The car was under warranty and Landmark gave me a rental car to use while my car was being serviced but my real concern was that this new car is having thousands of dollars of maintenance done on it and I havent driven it for even a week! So thats when I called the Landmark Honda General Manager, Joe Waldman. I told him my story over the phone and he immediately was as concerned as I was and agreed that something didnt seem right. He met with his service team who had been working on my car and called me back shortly to say that rather than continuing to inconvenience me by trying to repair the car, he would just give me a brand new car to drive home that day since they had an identical one in stock. I cannot tell you how happy that made me to hear him offer that to me. Most dealerships would just continue to service the car until it was fixed and send you on your way not feeling any better about your new car purchase. When I got to Landmark later that day to pick up the new car, I was greeted by Joe and my brand new car was sitting right there waiting for me. He personally saw to it that I was 100% taken care of and that I was totally satisfied with the transaction. No additional fees. No additional money out of my pocket. Joe and his team made it so seamless. I am honestly happier now than when I had originally purchased the car. It says a lot about how Joe and the Landmark Honda Team view their customers and doing right by them. Thanks Landmark Honda!

You probably want to go somewhere else

After days of going back and forth with my salesperson, DAYS!, I agreed to buy an Accord. The haggling totally ruined the experience for me. As it turned out, I got the deal I asked for on the first day. The salespeople are just too hungry here at Landmark Honda. When I went to trade the car in a couple of years later at a different dealership, I found out the car was in an accident before I bought it. The salesperson lied to me (I know, a used car salesperson lied). I think the constant going back and forth made me just want the whole thing to be over and I simply forgot to get a copy of the Carfax. I wouldn't want anyone I cared about to shop here.

Best Car Buy Experience Ever!

Upon arrival to the dealership, my husband and I were immediately greeted by Mr. Ogbe Maxwell. Our experience from the moment we met Mr. Maxwell until we signed on the dotted line was very positive. Ogbe is very personable, a consummate professional and his approach to selling is very laid back. He has a very upfront and relaxing energy about him and never once seemed pushy or forceful. Ogbe explained all we needed to know about the purchase of our car from point A through Z and did not leave out a detail. There were no surprises upon receipt of our car and we were even pleasantly surprised when Maria Belbruno in Finance informed us that the original interest rate we agreed to was further lowered and an extended warranty was added to our final contract without increasing our monthly payment. From phoning the dealership and being greeted by Anna, the Receptionist to asking for a courtesy from Bouna Ndiaye, the Sales Director, this has been the most pleasant car buying experience I have ever had! I am happy to share this review with anyone willing to read it and will most definitely refer friends and family who are in the car buying market to this dealership!

Award Winning Service

I recently purchased a 2012 Honda Civic Sdn, and went to Landmark Honda. All of the staff were very professional and willing to help. They were never pushy for you to buy a vehicle and made me feel confident in my purchase. Even after my purchase they still have the same sense of urgency when it comes to all of my questions and concerns. I especially want to reccommend Doris and Ogbe for all your needs at Landmark Honda.

Good price

The room was packed with people. But the price is very good. Service is excellent too. Will come back again if we buy another Honda.

Great Customer Service

When I purchased a used vehicle from Landmark Honda I met a sales woman named Nana. She Was friendly and very welcoming. She made me want to come back and buy more cars. There was no pressure and she made sure the car we purchased was right for us. When it came to fulfilling all of our needs. She handled all the paperwork expeditiously and she followed up to make sure the vehicle was working properly. I even came back and purchased a second vehicle a month later. I highly recommend anyone who wants to purchase a used or any vehicle go to Landmark Honda and ask for Nana she will treat you like you are family and give you the best deal.

Best dealer purchase experience

If you are looking to buy a new car this is the dealer to go to. The service is excellent and we got a great sales consultant through the Internet. His name is Belayneh Workie. He is really nice and he will make sure to give you the best deal. Before we came to this dealer we visited 3 different dealers and Belayneh and his managers were the only ones we felt we could trust! Yessika Garcia was quick with the paper work and the manager Vance Doghty introduced himself and made sure we were satisfied customers! Rosenthal Landmark Honda thank you for your efficiency and hard work towards customer satisfaction!

Highly Recommend Rosenthal

I recently bought my first car from Rosenthal. I was impressed from start to finish. First, they went out of their way to obtain the exact car/color I was interested in. Next, their asking price was lower than all dealers across the US, except for one. Then they were willing to conduct much of the transaction/negotiation over email, which helped my busy schedule. The closing was good and I highly recommend the dealership.

My new 2014 Honda Accord is Dream

Landmark Honda's whole team from service, sales staff to finance and upper management has the customer priorities and needs always on there mind when working with them. All the staff was very helpful and made it easy for me to purchase my new 2014 Honda Accord. With all the new features in the 2014 Accord, Bluetooth, backup screen, plug for my iPod, voice activation for phone calls, etc. it was not hard to make my decision. I have been a Honda owner for several years and would not change.

Purchase of New Accord

I had a very positive experience on my recent purchase of 2014 Honda Accord. The staff was very helpful and supportive of my requests. Keith Johnson and Reno Rowe were professional and helpful. The Finance Officer was professional and thorough in his presentation. I was able to get what I felt was a good price on my purchase.

Great Service, Great Team

Very nice people. If there was an issue, Landmark Honda fixed it. My wife and I bring our cars there, and I purchased my first brand new Honda there. I have been going there for over 10 years. They also send promotions to our house.

Top Notch Experience at Rosenthal Landmark Honda!

Top notch experience at Rosenthal Landmark Honda! The entire staff was attentive and professional. They were quick to diagnose and correct a mystery sound coming from our van. In addition, they fixed two minor recalls that needed attending to during the same visit. Checkout was super easy and Karen made sure we were well taken care of from start to finish. Highly enjoyable experience!!

Great dealership

I made a deal with closer dealer to me but that dealer was not able to get me the car I wanted, after 2 weeks of waiting I decided to take my deal to landmark because they had the car i wanted. Once I arrived, I told them my deal and if they could match it or beat it we had a deal. They came back with a lower offer and I drove away in my new car. Landmark Honda was very professional, kind and was not pushy. I highly recommend Landmark Honda.

Great Deal - Nice Vehicles

Great customer service and attention to details. Sales person - Nana A. did a great job. Very patient , answered all questions, and kept the whole buying process moving along quickly!! Make sure to take your Cars.COM printout with you!!

Great service

I was browsing online for a car when and found something I was interested in. When I arrived at the dealership the salesperson I was communicating with was on her way out for the day but she stayed back to help me out. She provided all the information I asked for about the vehicle and didn't push it on me for the sell which I appreciated.

Excellent Service at Landmark Honda

No muss no fuss car buying experience. Price quoted was what I got. Other dealers played games with discounts. They gave me their bottom line price. Got good value for my trade in.

Rosenthal Landmark Honda is Awesome:).

I worked with Keith Johnson on my purchase of my first new car.I purchased a 2014 Honda Accord Sport,it's Beautiful is all I can say,the Rosenthal Family was Outstanding with everything down to the Color,finance and showing me everything on how my New Honda works.I Really appreciated Keith,they treated me like Family,not about just getting a sale.I was very Pleased.Thanks Again Keith:).

EXCELLENT EXPRESS SERVICE

I WENT IN FOR AN DIL CHANGE AND MULTI-POINT INSPECTION. TURNED OUT THE BRAKE FLUID ALSO NEEDED REPLACEMENT. EVERYTHING WAS DONE QUICKLY AND TOOK AN HOUR AND HALF WITHOUT AN APPOINTMENT.

fast and easy seatbelt fix

We had a stuck seatbelt in our almost new minivan. We took it to Landmark Honda and within the promised hour they had fixed the problem. Thankfully, it was under warranty. I was pleased with the prompt friendly service. They had a nice waiting room, but it was a beautiful day so I opted to walk on the trail in the park not far from the dealership--another advantage of having service done at Landmark Honda.

Great Experience

We bought a Honda CRV through the COSTCO Auto Program - essentially, there is no negotiation. We actually came to Landmark after going to another dealership and encountering a small inventory and a bit of a problem with our trade-in. We arrived at Landmark (we received a call from them as we were traveling from the other dealership - I know they are trying to make a sale, but we just liked the attention). Iqbad was our salesperson - he was very friendly and courteous - we picked out a car and got to work on the price - I said no negotiation because of the Costco Auto Program, but as you know, there is always room to talk price when buying a car. Ali was the sales manager who assisted us - he was absolutely wonderful. The finance folks were also engaging and helpful. After our purchase, we went home and checked out paperwork, discovering that we had not received the discount for participating in the Costco program! We called and Ali worked it our immediately - we saved more money on the vehicle. The only negative thing that I would point out is that we weren't given much of an introduction to the new vehicle (how to operate the electronics, etc.) - this would have been helpful, but does little to dampen our enthusiasm for our experience.

Great service

Great experience, great service. Have coffee and donuts for customers. Quick service. Waiting area great.

Great Service

While looking for a car, we looked at other dealers as well as another Honda dealer closer to my house, but found the service at Landmark Honda best of all. The sales person as well as the person that handled our financing seemed to bend over backwards to help us get our car. I know it's in their best interest to get the sale, but it didn't seem like they were. They listened to what we wanted and made it happen. Really glad we chose Landmark Honda to buy our car.

Love Landmark Honda

I have two Honda vehicles. Landmark provides best service for my two vehicles.

Exceptional Customer

I received outstanding customer service from the sales respresentative Keith Johnson back in September 2013 who works at Rosenthal Landmark Honda. Keith was dedicated with providing me with stellar cusotmer service. Ketih explained the process from start to finish and he introduced me to the most kind and intelligent person who handled the Financial portion of sale (Ronald C.) Keith taught me how to use all the functionalities of the 2013 Honda Accord coupe (interior functions, exterior and the went over the service booklet in detail). I would recommend my family and friends to visit and purchase a vehicle from Landmark Honda, because I received exceptional customer service.

Enjoying my new van....

We were very excited to find the Honda Odyssey van we had been searching for at Land Mark Honda, our sales consultant Mikhail Veshchev was friendly and helpful as were all the people we came in contact with at the dealership..

#1 Place to get your 1St Car, awesome experience

A Happy Customer is what I am. Excellent Customer service & the process was pretty smooth in buying my 1st new car. This is a must go to dealership. Thanks Landmark Honda :) Ms. Tromp

New Honda Odyssey

Had a great purchase experience. Negotiated a very good price online, then had exceptionally fast and competent service when we came in to look at and test drive a new Odyssey. Salesman was extremely knowledgeable about the features in the car, and was very helpful in coordinating a reasonable trade-in offer for our old car. The dealership beat my pre-arranged bank financing on the spot and we ended up driving away in a flawlessly prepared new Odyssey barely 90 minutes after the test drive. We definitely recommend this dealership.

contract workers

Honda has hired contract workers to collect data about their sales people, service, and ratings from 1-5. Fact #1 First you fill out an extremely long survey and you mail it back. I am O:K with that. Fact #2 You get an individual who is a contract worker collecting data about sales people, service, rating 1-5 and this individual spends 30-40 minutes on the phone with you. This person confessed to being a contract worker. Question? The contract worker is redundant with the questions that are already on the survey that you mail in. Last Friday, October 25,2013 the contract worker called me eight times, then I finally spoke to the individual. On Thursday, October 31, 2013 a contract worker left a voice mail message on my sister's phone with all the questions and all the ratings 1-5. 1. The voice mail message was extremely mumble jumble. 2. The voice mail message was the same questions that I responded to rating everything from 1-5. Suggestion: Get rid of those contract workers-they are annoying.

Great car buying experience

Dealing with Landmark Honda was a great car buying experience. Vince Porter, the salesman was a pleasure to work with. A rare professional in the car dealership world.

Good people.

The sales lady was nice and friendly, no problems, good vehicle, we bought a CRV, so far so good.

2012 CRZ

Got a 2012 CRZ after I told them my price they let me drive home then called me back and said they would take it. They should have just said ok if they were going to take it and not make me drive back and forth. Also did not notice till after a few days that the inspection sticker on car was only good for 6 months when I got the car.

buying a car

Yes buying a car at Landmark is good. I had already picked out a stock number from their extensive inventory. Negotiating the deal was fun. Funny how in these times you would think cash is king but the dealers make more money on financing. They really wanted us to finance but we paid cash.

Wonderful place to buy a car!!!!

Rosenthal Landmark Honda provided a great experience during my recent purchase of a 2014 CRV. The salesperson was terrific and answered all of my questions. We negotiated a price that was within my expectations. The car was in perfect condition when I picked it up, and the fellow from the dealership was incredibly helpful explaining all of the new features. I would definitely return to Landmark Honda to buy a car.

Requested Review of Landmark Honda

Staff was pleasant and efficient, dealing with the influx of customers there to have their cars serviced as the dealership opened for the morning. The waiting area was comfortable, my repairs were explained to me and my vehicle was returned to me in what I thought was a timely manner. Checkout and payment was quick and efficient.

Customer

Great and efficient customer service. Repairs were completed and car was ready as promised. There was also a follow up to determine if I was satisfied with services; very nice!

New Car running Smooth

Got what I was looking for fast. Had a walk in test drive and the car is perfect for me. Got the 2013 Honda Accord. Car salesman was great and walked me through almost every model and narrowed down what I was looking for.

Quick, knowledgeable and friendly service

I was greeted immediately by a friendly, well informed sales representative when I arrived at the dealership. I had done my research and knew the vehicle I was interested in and was quickly offered a test drive. The customer representative was knowledgeable about the vehicle, Honda Fit, and was thorough in describing all aspects of the vehicle. The representative who handled the buying process was knowledgeable and quickly responded to my questions and requirements and we settled on a very competitive lease and payment schedule. Landmark Honda even gave me trade-in value on my old vehicle. The financial associate expedited the buying process quickly and I was driving my new Honda Fit that evening. Follow-up service was expedited regarding my sealing option and license tag installations. The dealership is very convenient and am sure that any questions or concerns I may have regarding my new Honda Fit will be handled quickly and personal service.

Most efficient car buying experience to-date

This was the best car buying experience I've had, because this dealership really had their stuff together. From the time I arrived to the time I left driving my new Honda, it was a smooth, friendly and efficient process. I really enjoyed working with the staff and will be back to buy my next car in the future!

Super Friendly Service

I go to Landmark for all my Honda's check ups. There always friendly, the job is done right the first time, when they say it is going to be. They also offer a shuttle that will take you to the mall or in my case drop me off at my work. Thats why I will continue to use Landmark Honda, great service, friendly peeps.

Huge inventory -- good place to find what you want

I drive a hard bargain. They took it in stride and we made a deal. I hade no less than four test drives and they were nice and accommodating through it all.

Landmark Honda Exceptional Dealership

Will try to keep this brief so folks will read it. I am as happy with my buying, service and customer service experience at Landmark Honda as I am with our Lexus dealership. Following a difficult buying encounter at another Honda dealership, I went to buy a Nissan Altima and stumbled on Landmark Honda by accident. Walking through the door, I was made to feel welcome and completely comfortable. The superior sales manager assessed my needs, asked what kind of deal I wanted, and gave it to me. Customer service was just as exceptional because when I went to switch my "stuff" to the new car, it was already done as well as educating me on how the car works and providing several follow-up contacts to ensure I was happy. The Service department continued the exceptional experience with thorough, knowledgeable service work (even caught the need for a vehicle inspection I forgot about), vehicle check-up and follow-up satisfaction calls. You owe it to yourself to visit Landmark first. You are appreciated when you enter and they don't forget you when you leave. The folks there clearly love what they do, it shows in how they treat their clients. A level of excellence that you expect from luxury car dealerships. Well done.

Good folks.

I bought my Honda Fit here in 2008 and have brought it back for service several times. It has always been a good experience.

Pleasant experience buying our CRV

We were pleased with our buying experience. Our salesman was knowledgable and pleasant and we seemed to get a good deal.

Good experience

Had a pleasurable experience buying a Pilot from these folks. Would recommend.

Efficient, Responsive Dealership

I had an extremely good experience at Rosenthal Landmark Honda. I had made the preliminary arrangements for a new car by telephone. When I arrived, the salesman was waiting for me, the car was newly washed and sitting out front so I could see it when I came in, and all the paperwork that could be done in advance was ready. I was in and out of the dealership in about 90 minutes, which is the fastest you can expect, given the need to complete paperwork, get the titling papers finished, get new car insurance, make the obligatory stop at finance and go over the car with the salesman. I strongly recommend the dealership.

Extremely Positive Experiences

I have used this dealer the past 5 years for all my Honda services. They are extremely easy to deal with and very reliable. I particularly like their on-line appointment service and use it exclusively to arrange both scheduled and "surprise" maintenance. We also used them when looking to upgrade our mini-van. The buying experience was equally as satisfying. I believe I got a fair/good deal without the drama or headaches I've experienced at other dealers. I particularly recommend the on-line sales crew; they were top notch. I highly recommend them for both servicing your vehicle and when in the market for a new or used car.

Phenomenal Service

Bought 2 Honda SUV's here from the same salesman. Service department explains everything and never tries to screw me. I got insane deals for both cars.

5 Star Honda Dealership - Landmark Honda!

Landmark Honda is the best Honda dealership! From there friendly staff, to their thorough, high quality service and repairs. I can always depend on Landmark Honda to keep my Civic running smoothly. Best customer service, best repair and maintenance service, best staff, and overall the best!

Satisfied Customer

Have been going to Landmark Honda for over 14 years and have always had positive and satisfying experiences with the sales and service/maintenance departments. Because of the outstanding and dependable service I have always received from Sean Kearney and the Tan service team, I purchased my 2013 Accord from Landmark Honda rather than from a dealership closer to where I live. When I purchased the Accord, my salesman, Gideon Araia, was professional, knowledgeable, and very helpful -- he made the transaction a pleasant experience without any sales pressure. Would certainly recommend this dealership to others.

Good service & easy buying process

Overall good experience purchasing from Rosenthal Honda. No sales pressure, good service & lots of inventory make for a dealer worth visiting.

Helpful and well organized

I like the service teams so you usually deal with the same person. Also, they alert you to upcoming issues without pressuring you to get services you can't afford to have done immediately. Very clean and comfortable waiting room.

The only place i will take my Accord for service

I would recommend seeing Hamada if you ever go if for service. He will take good care of you.

Favorite Dealership

This is a great location overall. We have had outstanding service in all departments (sales, finance, service, etc). Whether you're looking for a trade-in, purchase or lease this is the place to go. Mukesh Kumar is our go-to sales representative - excellent customer service.

Fantastic will def buy again

Had a great car browsing experience! Especially being a busy mother, from browsing to selection of interior, color, features everything was great! The salesman were friendly and specially Mr.Iqbal. Who helped with everything from giving tips and important facts about my car selection. I would def recommend to family and friends and will def shop again at the Rosenthal Landmark Honda in the near future.

Very Good

The staff at Rosenthal Landmark Honda was great. I was frustrated at another dealership when my girlfriend made a call to some other dealerships, and she spoke with Rosenthal Landmark Honda; they promised to get me a better deal and better service, and did just that. Moreover, the specific car I wanted was not in their dealership at that time, but they promised it would be there the next day, and it was. I had done plenty of research on the make and model of the car I wanted, but they were very knowledgeable about the whole process and were very helpful along the way. They went the extra mile to make it happen, and i greatly appreciate their help and support. I would certainly recommend this dealership to others who are looking for helpful, friendly service from a great car company.

Friendly environment, courteous staff

My experience with Landmark Honda is always pleasant. Each time i am in for maintenance, my service advisor Karen is always courteous and pays close attention to detail. My vehicle is always serviced on time and reasonably priced. As someone who is in the retail business with very little time, i appreciate her efficiency in making sure my vehicle is always ready on time. Highly recommend.

Great service

Really good and knowledgeable stuff members. I took my car for repairs and the service was fast and easy. Service advisor is very polite and give me add 20% discount after my coupon for 50$ .

Good service

I have good experience of buying my vehicles from here I like all service to buy my all cars from here

Mark Stephens Review

I was very pleased with every aspect of our vehicle purchase. Salesman was wonderfully knowlegdable and pleasant. The credit department was personable and friendly. I will definately be back.

Very satisfied customer

I just used the internet to buy my third Honda Accord. Landmark Honda was superb to deal with. I am a single female and I sometimes feel that car dealers take advantage of that fact. That was definitely not the case here. Everything was clearly explained to me and I honestly felt that I had come to the right dealership to get the best deal.

Outstanding Service Dept

I have been in twice since I bought my car. Both times the service team was outstanding. Friendly, helpful and did quick, outstanding work.

Find another dealer!

This has been the worse car buying process by far for us (and we have bought a lot of cars). The day of the purchase was fine and they worked with us and got us out of there as quickly as they could. We love the CRV that we purchased. However, everything has gone down hill from there. It took them almost a month and a half to pay off our trade-in. The first reason they gave us was because they didn't get our initials on one of the forms and Honda sent everything back. However, we only found this out when we called the dealer. They didn't get ahold of us first. So we went back over and filled out a new form so they could send everything in again (this was probably 2 weeks after we bought the car). So then we thought everything would go through. However, 2 weeks later the trade-in still wasn't paid off and our temp tag was getting ready to expire. So I drove over there and they said they weren't going to pay off our trade-in (or give us a new temp tag) until we paid them our first car payment. I was like, um, we owe you money? Was someone going to tell us this some way? We thought since they were taking so long and we had to make another payment on our trade-in that the dealership was taking that into account or something. We had called the company that we got the car financed through (Honda Finance) and they said we did not owe the first payment and that the dealer had paid it. So we weren't sure what was going on but no one ever told us that we would need to pay the dealer the first payment. We have never made a car payment to an individual dealership so this was very strange to us. So the dealership was holding our trade-in, which we owed $20,000ish on for one payment on the new car, which makes absolutely no sense. Anyway, so we paid the dealership the first payment and about a week later our trade-in finally got paid off. Now we are still waiting on our car tags. It's been more than a month and a half. However, we are getting them registered out of state, which does take longer. I am so tired of having to follow up with this dealership. Oh, and now we also have to work on getting money back from the dealer since our payoff on our trade-in was lower than we originally thought (because we made another payment). Whenever we get our plates, we will never be going back!! It has been like pulling teeth to get anything done there! Guess I need to call them today to check on our refund and our car tags....wish me luck!

Great buying experience at Landmark Honda

Sales staff was very friendly and knowledgeable. They answered all of my questions related to vehicle features. Financing process/paper work took a bit too long to get through, but overall experience was solid..

Attention to Detail

The salesman, Mr. Jose Vaca, as well as the manager, Mr. Karl Forrester, were very helpful in buying my new car. During the entire process I was never under pressure to purchase a car, which I eventually Did. I would recommend Landmark Honda for those looking to buy a Honda.

Great Service and Attention!!

My car salesman was Mr. Mukesh Kumar. He was extremely knowledgeable and attentive. He wasn't pushy to make a sale. He went out of his way to make us feel comfortable and to meet my family's needs. We purchased a 2014 Odyssey. I would recommend Rosenthal Landmark Honda and Mr. Mukesh for those of you who are looking to shop for a Honda.

Best Car Buying Experience

I have been car shopping before and it use to be a nightmare. But at Rosenthal the experience was totally different. Right from the time I stepped into the show room till the time I drove out with my new car I was relaxed and happy. No pressure from anyone. The sales staff Mr. Mukesh was so helpful and went out of his way to explain all details and terms. Everyone at the showroom were friendly and genuinely went the extra mile. I would like to say If you are in the market for a car you must give them a try Great job Rosenthal Landmark Honda & Thank you.

Very Satisfied Longtime Customer

I purchased my second Honda Accord from Landmark Honda last month. Everything about the purchase was easy. They matched the aggressively low price that my auto insurance company's Buying Service recommended, plus took off an additional amount. The process went smoothly, and I felt that any questions or concerns I had were addressed professionally and clearly. I have taken my first Accord to Landmark Honda for all maintenance and service since purchasing it years ago. And, as much as anything else, it is the outstanding service I have received from Brian Cail and the Yellow Team that brought me to Landmark to purchase the new Honda -- without even considering any other Honda dealer. Oh, and I should add that I LOVE this 2013 Accord!

Great customer service

Karen Huntington is THE reason I go to Landmark Honda. She does business the old fashioned way ... putting customer service above all. The other costumer service team members are excellent as well. It's just that Karen has gone above and beyond the call of duty again and again. It's why I trust her, and the Landmark Honda Team and return to them whenever I have need or concern.

Friendly Fast and Functional

What else can I say? I am so happy with my purchase. My salesman, Iqbal, was generous, understanding, and not slimy like I expected all car salesmen to be. He talked me through everything step by step and literally made me feel as though he was trying to help me. He even got his manager to lower the price of the car by like two grand! When my license plates came in a few weeks later, I walked into Landmark Honda and he stopped what he was doing and put them on himself, no questions asked. I will recommend them every time.

Nice people and great cars

Good people to deal with. I got a good fair price on my CR-V and a fair trade in for my old car.

Happy Customer

Landmark Honda was an excellent dealership! Everyone was very courteous and helpful. The facility was very clean and had a great inventory of Pilots for me to choose from. They worked with me to afford the payments within my budget. Landmark Honda made buying a vehicle a pleasure instead of stressful.

Review from Recent Purchase

Price was good. They followed through on replacing a lost key and resetting a password on the vehicle's electronics. Overall a reasonable experience. Did get multiple calls asking me to write this review.

2013 Honda Accord EX 4 CVT...Mikhael

Mikhail Veschchev, 571-505 9280 is the finest new car "non salesman" I have had in 50 years! I've had 25 new cars and he was truly my advocate all the way. Landmark Honda is truly customer oriented, and thay are a value added retailer.

Satisfied Customer

I recently purchased my 2006 Acura TL from Landmark Honda and the customer service was outstanding. I was very impressed with the saleswoman knowledge of the vehicles and her thorough follow up. I am very pleased. Thank you, Mr. Ford

Review of Kumar sales person at Rosenthal Landmark

This is my eight new car that I have bought from this dealership. With Kumar I have bought 7. I keep going back to him specifically because he is honest and straightforward. The manager has changed a few times over the years, however Kumar has worked with us all these years and occasionally calls to see how things are working out for us. Everytime we go in for a tune up or oil change he comes out, if he does not have customers to great us and just catch up. You don't get that kind of saleman ship at other dealers.

Good sales experience

Good car buying experience. The salesman was knowledgeable, courteous and helpful. Entire transaction was pleasant and professional - not pressured. The negotiated price was reasonable according to our research.

Two cars deal

I went to this dealer to lease a Honda Civic. Service by the salesman, manager and finance was courteous, professional and most competitive. The price was right and I ended leasing not one car but TWO CARS at the same time: Honda Civic for my son, and CRV for me. After shopping around for two months this dealer gave me the best deal.

Very Helpful

I came into the dealership not sure about what I was looking for and very confused about the car buying process. I left happy and less confused with a car that I was ecstatic about driving.

Best car buying experience

I have bought two cars from this dealer. Best car buying experience. They made the process easy and they really worked with me and answered all of my questions. My family has been buying cars from this dealer for years. The service department is great also. They are always there to help. I would not take my car any where else to be serviced.

Good Price And Service

I purchased my 2013 Honda Accord on June 10th. The salesperson was knowledgeable, attentive to my needs and friendly. The entire purchasing process was handled professionally and I would recommend this dealership to my friends and family.

Good Place but Pushy

I've taken my car to Rosenthal Landmark Honda several times for repairs and each time the staff and service on my car have been excellent. However, they seem a little pushy about getting reviews and ratings once the service is done. On several occasions their customer service representatives have called, emailed, and mailed relentlessly until me or my wife respond to their requests. I'm very satisfied with their service and comfortable recommending others to send their car to Rosenthal; however, be aware that they may pester you for completing a service after the work is done. Why not just stand by your service and let "word-of-mouth" speak for its self?

Great experience.

My buying experience with Rosenthal LandMark Honda was great. I walked into the dealership on the used car sales side, the manager greeted me and escorted me to my ultimate salesperson William. William listened to what I wanted in a new CRV and he delivered. Anita the finance manager was very helpful as well. Thank you.

Landmark Honda has excellent service!

I bought my 2009 Honda CRV (in 2012) from Landmark Honda and received nothing but great service throughout the whole purchasing experience. It was from that experience that I brought both of my vehicles (the other a 2009 Honda Pilot) in for regular service. My service advisor and the staff at Landmark Honda are bar none the best staff I have encountered in over 20 years of driving. I receive detail orientated explanations for service recommendations that make sense to me. The staff are courteous and are very organized with their process of handling customers. I am so at ease with Landmark Honda that my wife takes our vehicles in for service and I have no fear of her being taken advantage of because my service advisor and the staff are honest and fair.

Great Review

My experience with you guys was great! I love my new car and the pricing was competitive. Everyone was friendly and professional. Overall a smooth process. Thank you all and I will make sure to return when I'm ready for my next purchase. C&C

Great service by Brian Cail and the Yellow Team!

Thanks to Brian Cail and the diligence of his Yellow team, my 2010 Honda civic is running the road WITHOUT indicator lights on for the first time in a month. I currently live 2 hours from this dealership but after spending too much money, time and frustration on other dealers and still having the same problems I was lucky to get the Yellow team. Within 3 days, this team not only found the problem, found it was covered under my Honda Care, repaired the problem and all with great detail, explanation and professional courtesy. Even though I am 2 hours away, this made my decision to return my car to the yellow team for service and concerns. Especially thanks to Brian Cail and Scott Yufor for their attentiveness and professional courtesy.

Car purchase experience

My salesman was very knowledgeable, patient and looked out for my best interest all the way around, for the vehicle and the financing.