Rosen Hyundai of Algonquin

4.8
Overall Rating

Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.9 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.8


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new car purchase

5
Carl Aschenbrenner on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we went in for service and to look at new cars. henry was our salesman and provided excellent service. he handled all the questions we had and ended up selling us our new elantra.


2017 Santa Fe Sport purchase

5
mog17 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent purchase experience. Jon Muelh and Rich Spears and made the whole process simple and straight forward. From my first contact to driving away in my new Santa Fe Sport, Jon provided excellent and concise information. Highlighted differences between the Santa Fe Sport and the Tucson (the other vehicle I was interested in). Quickly located and procured the specific vehicle I wanted (color, trim, options). Rich provided specific information and available finance options, and was professional throughout. My experience at Rosen Hyundai was excellent and I would recommend anyone in the market for a new or used car to visit before purchasing from another dealer.


new car purchase

5
majcherjr on 11/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Easy buying experience. The staff was great, asked what I wanted, didn't try to upsell options or other things I didn't want. Would definitely purchase another vehicle at Rosen.


2017 Hyundai Sonata

5
myfidelities on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very professional experience. Everything regarding the vehicle and financing was communicated to me transparantly. Any questions I had were diligently understood and answered. I would definitely recommend Rosen Hyundai to any of my friends interested in buying a vehicle.


Rosen

4.8
head2toepainter on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a wonderful experience and Jared was a delight to work with. He explained the advanced features on the Tuscan so even I could understand it.


Henry

4.4
j_moynihan on 11/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Henry has done an excellent job before and after sale is always available to answer my questions. I like my G80 it is a pleasure to drive. I'll let you know how it drives on our Thanksgiving road trip. Thank you.


Great Dealer Great Staff !!

5
hectorhrl on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really want to recommend Rosen Hyundai to my friends. The purchase process of my last Hyundai Tucson 2017 was great, everything clear and from the begging they tell me all the charges. Nothing hidden, very clear about final price, also they show me all the options in my new car and the maintenance advantages. I really like Rosen Hyundai and the professional people working over there.


new car purchase

5
tonym. on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a new Santa Fe. The buying experience could not have been easier. From the sales to finance, really a no hassle experience. Will definitely purchase another vehicle from Rosen Hyundai.


Great experience

5
daungeissler on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received great service at Rosen. The salesman was very professional, informative, honest and considerate. He worked to find the vehicle I wanted and get pricing that worked for me.


Outstanding

4.5
K Lewis on 11/13/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Andrew Hieduke was just outstanding through the entire process of buying a Certified Hyundai; my first 'new' car in 12+ years. From finding just the right vehicle to stepping through all the paperwork, he was understanding and gracious and above all entirely invested in the person buying a car. 10/10 would buy again.Thanks Andrew!


Geri's Review

4.2
jonsfubar on 11/13/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I really enjoyed working with Jared. He took time to work with me. I came in 3-4 times, but he never made me feel like I was a bother and appeared to appreciate my thoroughness. I didn't like that when we were purchasing the vehicle that another person had to come over to discuss paint protection. I also wish your car wash did not use brushes that will harm my vehicle over time.


Great People

5
B. Callaway on 11/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was great to work with their professional staff.


my experience

5
moesown5 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

always a pleasure to deal with the professionals at Rosen , they make the leasing experience a happy experience i'm glad to be a satisfied customer


Pleased

5
joannaharty56 on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a breathe of fresh air doing business with Rosen. Thank you for making it a pleasant experience. We are very happy with our 2017 Tuscan.


Mr Ron Bellack

5
Ron Bellack on 11/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very smooth process. Didn't play games with their pricing and Dominic made sure we got what we wanted at a price we were happy with.


Can't say enough.

5
dveee on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared went above and beyond anything I could've asked from him. I've had terrible past experiences at other car dealerships (McGrath Honda) and it's very refreshing to have dealt with a stand up guy, Jared.


Best dealership in McHenry and Lake County!!

5
veh1621 on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg Epstien is the sales person I always work with.. His professional and always goes out of his way to make sure I'm happy with the purchase of my vehicle... Love everyone at Rosen..


Rosen Hyundai - You Rock!

4.4
dsenkurichy on 11/03/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

Got a great offer on a new Santa Fe and had a hassle free car buying experience... This is how car buying should be, there wasn't any aggressive sales pitch and push to buy additional options/insurance. The car was delivered on time and even the trade-in process was pretty straight forward and smooth. Jon Muehl (Internet Manager), you made our day, Thank you!


Genesis Coup

5
adamdj on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared was excellent. He was knowledgeable and informative. He went above and beyond without trying to pressure me into a sale. I would definitely recommend Rosen Hyundai to my friends and family.


Surprised at the experience

5
rbellack on 11/01/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This car purchase was about the best I've had and I've bought many cars.I just purchased a 2016 Azera Limited, Dominic and his staff were outstanding and honest. They treated us great, gave us a pretty good price and we will be back.


Car buying made easy

5
EricV on 10/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in looking for a used car but after working with Al saw the benefit of buying new. He and the staff were fantastic and will go back for my next upgrade.


Autumn Lease

5
aperezfoll on 10/30/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Along with the amazing deal on my car, the friendly, helpful, knowledgeable staff made this purchase a no-brainer! I have already recommend Rosen Hyundai in Algonquin to my friends and family.


Very satisfied

5
jakemrafetats on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very satisfied with our experience at Rosen Hyundai. All of the employees were polite and helpful. My husband worked with Henry via email before we went in for the test drive. He was professional and helpful. When there was a discrepancy in the final email agreement on our price-out-the-door, Henry and the manager worked hard to fix the problem and not penalize us for their error. Everything worked out and we just love our new Elantra!


Great, honest service

5
mallory.r.ward on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Rosen when my previous car had finally given up on me. I was less than enthused at the idea of having to buy a new car and have car payments again, but the sales and finance team did a great job of finding a way for me to have a car that I would enjoy driving and that fits with what I can afford. Negotiations were fair and transparent, conversations were light and friendly (never pushy or scripted), and the process was relatively painless. My family has purchased or 5 vehicles from Rosen over the last decade and we will continue to be loyal customers. Highly recommended!


Excellent

5
juju518 on 10/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As I stated in my previous statement. Eddie Hernandez is a true shining star at this dealership. I have never met a young man that has such an awesome personality and kind spirit. I am proud to call him my friend.


My second car from Rosen

5
ewapietrucha on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

they treated me really nice and that's one of the reasons that this is the second car I have bought from them.I have been going to them for years for service on my first car and have not been disappointed at all.


Great buying experience

4.8
suzannecoventry on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mike Becker took care during the entire process to ensure I was satisfied and had the right car for my budget and needs. He was honest and direct without any of the usual some an dance at other dealerships. He treated me with respect and care. I will come back when I am ready to buy again.


Excellent

4.8
picoibarra on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

Very respectable and help me and everything is I will recommend them to other people definitely recommend how family members and very good prices excellent service


Great dealership

5
josh.flaim on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place. Very friendly. No bs just straight forward and made the sale very simple. Didn't pressure us at all to make the sale.


Thanks!

5
sfs1717 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure working with Greg. This was my second car I purchased from him and at Rosen and look forward to more great experiences.


Car for my daughter

5
Momma Eicherl on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My daughter needed a new car so we started looking for about a month. I was so happy with Rosen in the past we decided to go with them again. It was a great experience from beginning to end. Andrew was very on top of what we were looking for and was ready for us that Monday morning with cars lined up for my daughter to look at and test drive. Definitely will continue to be my dealer of choice!


Survey at Rosen Rosen rosen

4.6
bubs901 on 10/13/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very accommodating dealership and facility clean and comfortable good selection of cars to choose from and very friendly service people and sales staff! Waiting area pleasant


Woody's new car

5
woody swift on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Hutton was very detailed and did a great job of going over the car as there are many more technical issues than my previous Hyundai purchase in 2005.


Hyundai Acccent

5
arymarcz on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very nice small car. Stronger engine than the competitors with good features. Buying process was very smooth with no surprises. Called before we arrived and everything was ready to go.


Very attentive

4.8
jccapeles on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone was very attentive. I work first with David at the used car lot and then with Randy at the new car lot. I like the way that they work as a team and how attentive they were to my needs.


new sonota

4.4
tlchofman on 10/07/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

your service department design is neither user friendly or environment friendly. It baffles me that I have to pull into one building only to have the car taken somewhere else


Elantra

4
jamiemminton on 10/06/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I had a very good experience working with the hyuandi tean to trade in a lease and acquire a new one. They called and checked to make sure I was satisfied with my purchase. Theu also made sure I was returned an easy pass found in my old lease.


Amazing Service

5
Heather on 10/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I shopped for a used car for more than 2 weeks and just couldn't find what I was looking for until I went to Rosen Hyundai and found the car that I love. Al Jordan worked with my parents and I to make sure this car is perfect for me. Al talked to the used car manager and got my price down $300, he helped set me up for financing and he really did a great job as a salesman. I highly recommend this dealership and Al Jordan for anyone's car needs!


New car purchase

5
Carol on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire experience with Rosen was very good and I would recommend them to anyone in the market for a new Hyundai. Our salesman was very knowledgeable and was able to answer all of our questions.


Great car buying experience

5
kimber730 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rosen is a great dealership with great people to help with your new car purchase! Randy did a great job helping me find the perfect car! I cannot be more happy!


Outstanding Dealership

5
Christian on 10/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the second new Hyundai I have purchased from Rosen in Algonquin. The sales and finance staff is outstanding and I have always received excellent service from the service department.


From test drive to purcahse, everything went GREAT.

5
Mike P on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was very helpful and listened to our wants/needs. We were allowed to be up front and honest with him about our situation, there fore eliminating extra legwork for him and disappointment for us. Brian went above and beyond the call of duty to make our purchasing experience with Rosen Hyundai a very pleasant experience. We are very happy with our new purchase and the treatment we received that we will recommend Brian and Rosen Hyundai to friends and family looking to purchase a new vehicle.


Rosen Hyundai

5
George P. on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rosen Hyundai was great again. this is the second car I have bought from them in the last few years. When I was ready to buy another car, I thought , since my first buying experience with them was outstanding I'd give them first crack at selling me another one. I was not disappointed at all. Randy and everyone else I dealt with , spent all time I needed to answer all my questions.


Good experience

5
fdkryzak on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great job by everyone involved and this is the third vehicle we have purchased at Rosen and have always been satisfied and will recommend and return


Fantastic Experience

5
cprn0001 on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Please see previous page. I just wrote all about our experience there. John Muehl was awesome. Being that this was our first experience with Hyundai, I will definitely be back.


Excellent Customer Service!

5
jo on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jon Muehl at Rosen Hyundai provided great customer service! He followed up with me up to and after my purchase. When I sent emails asking questions he promptly answered them which was important to me because I like others have a busy life and many times it is more convenient to do business via email. I never felt like I was being pushed into something I did not want. I also have a friend who purchased a Hyundai last year. She went to a dealership closer the where she lives and was not happy with the customer service she was receiving. She ended up going to Rosen Hyundai and left with a new car. She said the customer service at Rosen's was like day and night compared to the first dealership she went to. I give Rosen's top ratings and recommend Jon Muehl as the sales person to do business with! Thanks Rosen and many thanks Jon!


Rosen is great!

5
Kimber730 on 09/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great shopping experience! After going to other dealerships, I returned to Rosen! Professional and friendly, don't waste your time anywhere else! Randy Trachsler is great! He is knowledgeable and always available to answer questions! He made the buying process a breeze!


Wow!!! Randy Trachsler was amazing! So was Rosen

5
Matt M on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were blown away with the amazing customer service Randy Trachsler gave us!!! Our precious car was totaled and we went in late on a Wednesday night just to see what Hyundai had to offer. We loved the idea of the long warranty but had never driven any of their lineup. He generously and patiently grabbed several different cars in several different option packages so we could see what we liked and what we didn't. Once we decided on what we wanted, which was an AWD Ultimate with a turbo he gave us the news that they didn't have one in stock. As we thought we were going to compromise, Randy quickly found the one we wanted in the color and trim and kept in touch with us via text (while I was at work). He was amazing and we truly felt this was the best car buying experience we had ever had! The other dealership we went too every car we looked at the salesman was pushy and kept telling us "you need to hurry and put a deposit down, we have someone coming in from out of town to look at it". We let the salesman know we were just browsing and not looking to put down a down payment but just inquiring on options and price. We love our Hyundai Sante Fe Sport AWD Ultimate!!! Randy was equally amazing! If looking for someone to answer your question and not be pushy Randy is the one for you. Everyone at Rosen Hyundai was fantastic!!! From Randy, thru the finance department, all the way thru the customer experience manager! You will not be disappointed with this dealership!!!


Good work

3.8
jkoppari on 09/17/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Rosen did a good job, they have great service staff. It was a great experience, the best I have seen with car dealership, but I believe it was mostly due to using Truecar.com. I did not have to go through other cars and fight over a price. I do wish I could have discussed my trade in, it felt like this is all they were going to give me and that is it. Great job Rosen!!!


Great Job all Around

4.8
gammat10659 on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have bought three Hyundai's and two Kia's from Rosen Dealerships. In 2005 when I bought my first car from Rosen Hyundai a friend I worked with ended up buying a Dodge Durango I traded in.Now 12 years later another friend has an appointment this week to buy my Santa Fe that I just traded in two weeks ago for my 2017 Tuscon. I love your team in the Service Department especially Jeff and Kyle. I have been widowed over for over 13 years and they give me peace of mind and keep me safe on the road.. I work shift work and drive in all sorts of crazy weather and at crazy times!!! Thank you Rosen Hyundai keep up the good work!!!


everyone was great i wish my payment was lower

4.2
Mary Weger on 09/12/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Everyone was great i wish my payment was lower aotherwise it was good the salesmen made it very easy i would of liked if they could of made payment lowe


Great Service

5
adamm0 on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank Brian Acosta and Dom Logan, i will always buy my cars from this dealership, because the service is amazing. I try to send client to this dealership, whenever i can. Adam J. Marchewka


***** Five Stars *****

4.8
kcklampert on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

A little tough for those unfamiliar to get to, but this is owing to a municipal zoning "thing." My vehicle was prepared and ready to go, and the paperwork was relatively painless (took much less time and had none of the "pressure" of my last vehicle purchase.). Our salesperson, Jon, was informative and helpful, and we look forward to his helping us one day in selecting an appropriate Genesis.


will be back

5
zuromski on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

no problems with sales or finance staff so will probably be back in future. waiting to see quality of service dept. since we live miles away from dealership. waiting to see how good they really are in service dept.


Cars

4.2
richardbulava on 09/08/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I have purshuse five cars from Hyundai and will buy more if products stay the same great value I have brought three cars from this dealer but live far away for sevice


The best car buying experience I have ever had.

5
Cherub on 08/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were helped by Al Jordan. He was extremely helpful throughout the entire process of purchasing a pre owned Santa Fe.


2015 Hundai Tucson

5
Paul Sampson on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Andrew, the sales person, was terrific. He listened to my requests, did everything in his power to accommodate. Final goal was reached. I am quite satisfied


Great Experience!

5
Mark on 08/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Overall great experience. This is second purchase one used & one new. In both cases we worked with Al Jordon who was excellent.


Great Purchase

5
davebruno on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am loving my new purchase and very happy with my buying experience. Thank you for all of the help! I would recommend to friends and family.


Sonata

5
gmartens10 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared Shaw made my first solo car buying experience extremely pleasant - I can't thank him enough!!! I would totally recommend him and the dealership to my family and friends!!!!


Nelson Tuscon purchase

5
stevenelson23 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire team at Rosen Hyundai made purchasing this car a great experience for me and my daughter. We live 45 minutes away from the dealership, but had heard so many good things about Rosen that we decided to purchase a car from them and have it serviced there. When the lease on my wife's current vehicle expires in a few months we will be returning to Rosen to purchase a new Genesis. I am 53 years old and have owned all different makes of cars. This was hands-down the most pleasurable car buying experience I have ever had. The entire staff at Rosen is courteous, informative, and accommodating. I will highly recommend them to anyone buying a new car.


JBH Review

5
JimH on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman, Henry Campos was extremely knowledgeable about the Hyundai Santa Fe and its competitors. He was imminently professional and was not at all hard sell. He explained the features of the car, the warranty, and service schedules. He allowed time for me to "take it all in." I had done quite a bit of homework before I arrived and knew what I wanted and did not want. He showed me cars that met my expectations. I told him and the sales manager that this was the best experience I have ever had buying a new car and I have been buying cars since 1966. I got what I wanted at a fair price and feel very confident in Rosen as a sales organization and feel they will be excellent as a service organization.


Seriously enjoyable

5
hakujinbakasama on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After shopping locally, I found Rosen via a google search. Our sales person Jon Muel was overly friendly, helpful, and polite. Not only did the staff treat me and my wife as more than paychecks, they beat our local price handsomely. I cannot say I've ever experienced a better interaction with a sales staff, automotive or otherwise.


Very Pleased

5
tnchaley on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleased with the overall experience at Rosen. Mike was a pleasure to work with, knows his products, and kept my visit to the time that I had allocated.


Rosen

5
bnblittle on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared Shaw is an excellent salesman for Rosen. Was very helpful but not pushy. He gave us plenty of time to make out decision and I feel we made the right decision on the Santa Fe AWD.


Surprisingly smooth transaction

5
info29 on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall this was an excellent and surprisingly smooth transaction. Great customer service and team. They work well together to get you a vehicle that you want at the price you are looking for. We searched online and were able to you rebates and incentives which was wonderful. Doing your research sure helps the sales people and your overall experience. Plan your visit and know that they are there to help you. The place is clean and friendly and we didn't feel rushed at any time. Very happy with vehicle and the purchasing experience. Thank you!! HIGHLY RECOMMEND.


A pleasant experience!

5
bevi629 on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jon Muehl is a very knowledgable, professional and courteous representative for the Rosen Hyundai dealership. He answersed all of our questions completely and satisfactorily. This was our first experience with a Hyundai and so far, we are very happy with our purchase! Thanks, Jon!


Very happy with our salesman AL Jordan and love our car

5
Momssonata16 on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at this dealership was great! Easy.... and fast. Got a great deal on a 2016 Sonata and glad we didn't go anywhere else


Tired but happy

4.8
bearsdm on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone was so nice at Rosen's Hyundai of Algonquin, including Scott Levy, the owner.. as the people ahead of us were taking so long..the hours turned into night and my husband and I being older does not like night time driving..MR.Levy sent my husband home with a driver in my new car and me with another driver in my car..How thoughtful was that.. Love Rosen, hope their service department is as good as the sales department. love my ELANTRA SE 2017


Excellent

5
dpass29 on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Henry Campos, was very professional. He new his product. I differently would recommend him to my friends, and relatives. Thank you again Mr. Campos, for your assistance. Dennis Passarelli


Best car purchase experience, ever!

5
PLS on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared was extremely helpful and quick to respond to my many emails and questions. I would highly recommend Jared and his team at Rosen. I've been purchasing vehicles for over 25 years and have never had a sales person like Jared. He's one in a million.


Excellent

5
ecwik on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i definitely would recommend this dealer and the staff to my friends. they could not have been more helpful in finding the best car for my needs.


New Sonata - Great Experience

5
Bill B on 08/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I searched for a great deal on a sedan for over a month. After 13 years behind the wheel of a Honda minivan, I was ready for a change. I price shopped the internet and decided to go back to the place I bought 3 cars at over the past 10 years. Since I had worked with Andrew in the past, I decided to give him another try. As usual, he was polite, professional, and really fought hard to put together a great deal. Another salesman, Jared, also helped me understand all the new technology. You can't go wrong with these guys. I love my new 2016 Sonata Sport and would recommend this dealership to anyone.Do your homework, then give these guys a chance to win your business. I think you'll be pleasantly surprised.


Rosen Rocks

5
milesshepp on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rosen is a great dealership....very professional group of folks...from sales to service to finance dept. The extra care at delivery was greatly appreciated along with the attention shown that every detail and item met my expectation. Thank you Jon! Shepp


New Sonata - Great Experience

5
Bill B. on 08/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought my 4th Hyundai from Rosen in Algonquin last weekend (3-used, 1-new).I searched for a new sedan for over a month, comparing all the local competitors and spending hours on websites. The stereotypical car salesmen and the gamesmanship was starting to spoil my experience. I finally went back to where I should have started in the first place. Andrew was awesome, and so was Jared who helped me learn all the new technology. You cant go wrong with these guys.They were professional, down to earth, polite, and provide great customer service. In my driveway, I currently have a 2007 Elantra, 2009 Santa Fe, and now my new 2016 Sonata Sport. I could not rate "repairs" since I've never needed one. So far, I love my new car and I'm happy I went back to Rosen.


Rosen sales is the best ever.

5
normreyes1 on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales rep. was very through with all of explanations of the workings of the car. He took extra time with his sales, and gave me all the time I needed to test drive the auto.


Great Experience

5
suecrha on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gregg Epstein made this experience easy and enjoyable. He understood My needs and help me make the correct decision for me and my budget, He is a great sales person


Review

4.8
ptdeihs on 08/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have already referred your dealership and sales person to friends and family. It was the best experience we've had when buying a new car.


was meet with a handshake and a smile that set the tone for the entire process.

5
highpointmanage on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second car I have purchased from Rosen. But not the last. Dave and Debra did a great job and I would have no hesitation in recommending the dealership, Dave or Debra. Although I just purchased this car, in the past I have found that your service department is excellent. In fact all your employees go out of their way to make sure Im glad I selected Rosen.


Excellent Service

5
luvz2bake on 08/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My buying experience was excellent. From beginning to end all my needs were taken into consideration. I have always been intimidated by the buying process of a new vehicle but not anymore. I would recommend friends, family and coworkers to Rosen Hyundai.


My New Car which I just love ...

5
Shirley and Don Moser on 08/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I wrote a review a few days ago but sorry I left out Al Jordon a sales consultant who was a very nice man with a smile on his face always.. very special , he was a joy to talk to.. he also was helpful to us... they must put something in Rosen's water because everyone is so nice.. LOL


As would hope

5
djv0 on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed a new car and didn't want to play any games and sit around for a long period of time. I was able to walk in, get the service I needed and found the perfect car due to the sales team listening to my needs. It was what I hoped for when walking in to purchase.


Best service

5
JessSmart88 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh took his time with me and did a beyond awesome job! I couldn't have asked for better service. He explained things to me and didn't take advantage of the fact I didn't know a lot about cars. He did a great job and I'm very happy with my vehicle.


Great Experience

5
m.schaeffer102690 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had recently been in a severe car accident and my Hyundai Elantra although totaled in that accident saved my life so it was no question that I was going to go back for another Hyundai. The salesman we had was brand new. In fact, we were his very first customers. He did a great job in talking through the things that were important to us ie safety features, etc. His management was also great in helping to make sure that we found an option that worked for our price range. Overall great experience.


Rosen repeat

5
stevenjgreeley on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Repeat customer at Rosen. Got my first Santa Fe there in 2004 and happy to have another Santa Fe 13 years later! Would come again!


I love my new 2017 Elantra

5
Don & Shirley Moser on 08/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was fantastic at Rosen Hyundai Of Algonquin.. .. A big shout out to all who works there, especially Jon Muehl who took lots of time explaining everything about our new car.. Being an older couple he had to explain thing over and over and did so with a smile.. It was getting late and dark.. I don't care to drive in the dark anymore so the owner Scott Levy, had his guys take us home.. Now one took my husband in our new car and one took me in our other car.... then a fella followed so he could take the guys back to Rosen ..How great is that..WOW! so thoughtful.. Our car is wonderful, the color is red and it drives like a dream. .Can't say much more other then I would buy our next car there and would tell everyone to do the same.. More than five stars for the men who work there.. great experience .


Top notch dealer

5
jaretdiete on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He had a great experience. Josh was not pushy at all. He took the time to listen to what are needs where and found us the right vehicle to purchase.


The nearly perfect buying experience

5
alecky44 on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm from Rockford which is about 45 miles from Rosen. I spoke with Dom Moreci over the phone and through emails and made the deal for my car. I told Dom that I did NOT want to see the numbers change when I got there, no BS. He assured me that he was an honorable man and that was not the way he did business. This deal included how much I would get for my trade. From experience I know this is always the area where the dealer throws you a nasty curve ball. Upon arrival I met Dom and he had the car ready for me to see. I took a test drive and he had the staff evaluate my trade. When I came back we talked about what they'd give me for the trade and they started $500 less than what we agreed upon. However, I think Dom was a little embarrassed since he knew I wasn't go to make the deal unless I got what I wanted for the trade. After a couple trips to the manger I got what I had to have and we made the deal. Dom was great. No BS, the numbers were true. He made sure I was taken care of in every way. He's an honorable young man. I liked the fact that he had a picture of himself playing with his daughter on the office wall. It gave a human touch to the buying experience. They had a USO fundraiser for the military "Classy move" on the day I purchased the car. As a veteran I thought it was awesome for them to do something like this. If there was one thing that was PITA was waiting for finance department to get freed up. I hadn't ate all day and it was after 4:00. I told Dom and he got me a burger, chips and a soft drink. It was really appreciated. Super staff and the best buying experience I've ever had. OH, and they had the best price in Chicagoland!


Great Experience

5
Kathi H on 07/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is our third Hyundai, second from Rosen. Purchased the second car from a different dealer but Brandon in the service department's dedication to service and customer satisfaction brought us back to Rosen.Al Jordan made buying this most recent car a great experience. He is very knowledgeable and friendly. No pressure and worked hard to get us the very best deal. We highly recommend Rosen Hyundai, Brandon and Al.


Great experience

5
Lorita Stevenson on 07/24/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service from Kyle. Car was also washed.


Dj was fantastic

5
mar_1180 on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

DJ was wonderful to work with! He was so knowledgable about the car and had answers to every question we had. He was flexible and patient when we changed our mind on changing gears from a used to new. The dealership was very nice to work with. This is our second car we purchased from Rosen. We came back because we loved our first car and we no doubt will love our new! Thanks DJ!!!


Great Experience

5
tara.randazzo on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing service and helpful staff. I was able to leave with what I was originally looking for and the staff helped me figure out what I needed to do in order to have the car that I wanted


Excellent service

5
rld976 on 07/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience with Greg. Was my fourth purchase from them and would definitely buy from them again. Also had great experiences with Scott Levy and have been purchasing vehicles since they opened.


Excelldnt

5
brglov on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of the staff we dealt with were well informed, courteous and helpful. Mike Becker was a nice salesperson to work with. He especially wanted to fill our specific needs and make sure we would be satisfied with our purchase.


Excellent Service

5
ctsews on 07/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Rosen Hyundai was the best experience I have had purchasing a new car. When all was said and done, I had a new car that I love, The Rosen experience was great and the hour Jared spent with me after the sale proved invaluable. I, finally, knew how to really use the navigation system! Thanks, Jared!


Best ever buying a car experience

5
rnjudo on 07/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent & professional. Josh was fantastic from start to finish. He made everything incredibly easy. He went out of his way to download data that I needed for my car. Ali I. Finance also was incredibly helpful.


Great Experience

5
krmidas on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared Shaw is a rock star. Best sales person I've ever worked with. Always can-do and high energy. I felt like he was really looking out for me.


Rosen and Jared do it again!

5
jeffglab on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 2nd car I have purchased (3rd for my family) that we've purchased from Rosen and Jared. I can say I don't think we'll buy from anyone else. Jared is the consummate professional and makes sure that all questions are answered and makes sure we're aware of all that is going on during the process. Having purchased many cars in my life, I can say these 3 instances were the easiest, straight forward we've experienced. Thank you for all your hard work. Jeff Glab


Thanks

5
ken.ingram on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great job again, our 2nd car purchase from you and it was smoother then the first time. Definitely not the last if we buy another Hyundai!


john heger

5
john heger on 07/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Al Jordon made it a great buying experience, would buy again


Beckman Purchase #4

4
michaelgbeckman on 07/12/2016

Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Reached agreement to turn in current leased Santa Fe a few months early, to upgrade to another Santa Fe with more options. Agreed upon price and drove car home overnight, to return the following day to have wife sign on papers. The next day, had to wait 2+ hours. Then, was informed the deal could not be made as agreed upon. inasmuch as someone at the dealership applied credits that I did not qualify to have. VERY unprofessional to possibily lose the deal, hearing only a plea for understanding on our part that human errors happen. (Exact quote) If my wife did not like the vehicle so much, we would have killed the deal and walked out. Not a good way to treat a repeat customer. We have had four Santa Fe's from this dealership. amd one of my daughters has dealt on three vehicles. I used to be a very vocal supporter of the Rosen dealership, but no can do that in good conscience.


Thank you, Rosen!

5
mtrfreund on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience with Rosen Hyundai and would definitely recommend them to people we know. Domenico Moreci was our salesman and was fantastic. He was very professional and courteous and helped us to find a vehicle we were very happy with. We will definitely return to Rosen in the future.


Henry Campos

5
fsolares on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Henry Campos was very professional, helpful and friendly. I will definitely recommend this dealer to my friends and family. I had a great experience buying my first Hyundai car.


New Car

5
kevin.nunes on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Al Jordan was completely professional from the very beginning. I felt very comfortable and never pressured. He explained everything to me in detail regarding the purchase and answered all my questions. I would and already have recommended others to come see all or any of the other sales staff and Rosen Hyundai in Algonquin. A friend of mine that I work with just bought a car at another Hyundai dealership in Naperville and he had experienced many issues throughout the process which he is currently still getting resolved 3 weeks after the purchase.. His comments to me " I should've went to the dealership you went to, I would'nt have these problems." and I agreed.


Excellent Experience!

5
dmandel127 on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was treat fairly and professionally all the way through the buying process. The General Sales Manager, Dominick Logan, went above and beyond to secure the hard to find color I wanted for my Santa Fe Sport. Love the car, and have already recommended it and Rosen Hyundai to others.


Allstar Team!

5
z42michelle on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

DJ was so great to work with. He was patient and listened to exactly want my needs were. The cars I wanted to look at weren't on the lot but he was able show me other cars with the exact same features so I could try them out and he worked to get my dream car from another dealership.


Excellent Experience

4.3
Fernando on 07/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

I had a great experience while buying an Elantra 2017. The sales manager was great and Henry Campos the Sales Consultant was just simply great


Awesome experience

5
danaejohnson1177 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Josh Howard was a pleasure and hope to work with him again in the future he made the whole buying a car experience fun


Excellent Experience at Rosen Hyundai

5
summer2010 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend Jared Shaw at Rosen Hyundai. He assisted me with both my current lease and my previous lease which was over three years ago. He is professional, knowledgeable and patient. I test drove several cars and all of them more than one time. He wants what is best for his customers.


My experience at Hyundai

5
paigxnicole03 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rami was so helpful & knowledgable! He made my experience for shopping for a new car great & I didn't feel pressured into anything. He made a great deal for me that I can afford.


Rosen Hyundai and Brian Acosta !!!

5
mkacosta86 on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great overall experience. 5th car with Rosen and 2nd with Hyundai and I am very pleased. Brian Acosta was more than just a salesman. He did it all and will deal with him again and again. Hope he is there forever.


Tucson

5
Kyle 1012 on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent new car buying experience at Rosen Hyundai with Josh Howard and the rest of the Rosen staff. I thought I would have to buy a used car but was pleasantly surprised to find that I could get a new Tucson for the same $. Josh helped me to get everything I needed at a price I could afford. No pressure or "car salesman" ish conversations. I would definitely recommend Josh and Rosen to everyone.


great sales for hyunda, needs some polishing for genesis

4.4
syedk.abbas on 06/25/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

From a purely hyundai level, the sales team was fantastic. They were courteous and respectful of my time and needs. I wish the location would have been more on par with a luxury car as I was purchasing a Genesis. no other complaints or concerns noted.


New Tucson

5
Kyle 1012 on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Josh Howard through a friend's recommendation and I'm so glad I did! He made my new car buying experience so easy and comfortable. The whole Rosen team was great to deal with and I wouldn't hesitate to recommend Josh or Rosen to anyone! I will definitely come back to buy again or have service done. Thanks Josh!


Great Experience, outstanding staff !

5
aprjohnsen642 on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Third time buying with Rosen Hyundai, and will continue to purchase my vehicles from them. Had a fantastic experience, went in wanting to test drive a Tucson. My salesmen, (Rami Rajab) did an outstanding job showing me the features the Tucson had to offer. Very great personable salesmen ! Made it a comfortable car buying experience. Debra in finance did a terrific job as well and made it quick and simple ! I would recommend Rami and Debra too anyone that wants a great experience!GREAT overall experience , Will continue to service and purchase my vehicles with Rosen!THANK YOU ROSEN HYUNDAI!


New Car

5
gordonloukota8 on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at this dealership was great. I was in and out without any hassle. I am completely satisfied with the 2016 Hyundai Tucson I am leasing.


Best experience ever while car buying

5
Koreen on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my 2nd purchase from Debrah Campbell. She makes it so easy & made my daughters first car buying experience so smooth!! I purchased 2years ago a beautiful 2014 Hyundai Elantra Gt and my daughter just leased a 2017 Hyundai Elantra. When it's time to trade in my car no questions asked I will be going only through Debrah. She's so honest & trust worthy & down to earth. Thank you so much Debrah!!!


Very Satisfied

4.6
bart-fam on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Overall experience was good. Henry kept is updated on the progress of our purchase. While we waited, he kept checking in to make sure we were ok waiting for the finance department.


Excellent experience !

5
Kathleen on 06/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. My second Rosen HyundaiLove shopping here. Very friendly happy staff. Highly recommend Gregg Epstein! Service department staff are always informative accommodating and not pushy at all.


Great Dealership

5
otrem72 on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have worked with Rosen for over 10 years. Although I no longer live in the area, I still make the 5 hour trip for all vehicle purchases. I know I will always get a honest and professional experience.


Happy Customers in Lake In The Hills!!

5
robin.cabral on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had an exceptional buying experience at Rosen Hyundai. We actually purchased two cars and received the best service. Debbie and Brian did a wonderful job!!


STaff review

5
paroberts920 on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always have great service at Rosen and work with the same Finance person for the 3rd time. I have recommended this dealership to many friends. always a great experience.


Best buying experience ever!!

5
Cairn owners on 06/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales person and financial expert made the entire process easy and stress free. The only way to buy a vehicle.


Great Experience!

5
jpdesideri on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales rep Jared Shaw had been recommended to me by a consultant I work with. Jared truly did a fantastic job and made my experience of purchasing a new car very pleasant. Thank you!


Hyundai Rosen Rose to the Occasion

5
rchung7742 on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fast, friendly and extremely professional. Make sure you talk to and go see Greg Epstein at Rosen Hyundai for the best service and deal possible.


Car Buying

5
steve.post1 on 06/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Becker and the Rosen Staff made our car buying a great experience for both my wife and I. No Nonsense. No Haggling. We would buy another car here and would recommend others to do so too!


A+ Dealership

5
mmwooster on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rosen Hyundai has been the best dealership to do business with, have always had the best experiences with everyone there. Would recommend Rosen and Hyundai to all my friends.


Awesome!

5
cdkarmis on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great deal and experience!! I would recommend anyone to go here! I never thought I would be interested in leasing a car, but it ended up being a wonderful experience!


Rosen Hyundai Review

5
smasoneric on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rosen Hyundai is extremely professional and makes you feel welcome and comfortable buying/leasing a car. They answer all of your questions and provided an extremely satisfactory experience that made the whole process simple and enjoyable.


Car purchase from Rosen with special thanks to Sales Consultant, Domenico Moreci

5
cherylsantilli on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

See my previous comment I would highly recommend Rosen Hyundai. I would especially like to thank Domenico (Nico) Moreci for the outstanding job he did as my sales consultant. He was professional, knew his product (and asked questions of someone else if he didn't have the answer) and I felt no pressure from him at any time. From the beginning he was very forthcoming that he was new to the car business and acknowledge that he may need to seek help with some of my questions. I so much appreciated his honesty and really made me comfortable in believing that he would be honest with me throughout the car buying process. I hate car shopping but the staff at Rosen, especially Nico, made it painless. Please make sure that Nico's superiors are advised of his outstanding service to me.


Not A Fan of Car-Buying

5
irishqt12345 on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never enjoyed the process of buying a vehicle. I've been buying cars for over 25 years and this experience is the very first truly enjoyable one I've had. From the sales side to the financing side, it was quick and the staff was so courteous. I would go back to Rosen for all of my vehicle needs. Such cool people.


Great buying experience

5
Kevin on 06/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Completely satisfied with my buying experience with Randy Trachsler. I wanted a car with all the safety features available without being pressured into buying a very expensive car to get there. That car is the 2017 Elantra Limited. After checking out many of the competitors I simply could not match all the options the Limited has especially when also comparing the classy sporty look with other cars on the road. It is easy to see why critics refer to it as looking comparable to a entry level high end car for a fraction of the cost. Randy did send me photos and specs of the type of car I was looking for and the car I picked was one of those that was sent to me. So I was not misled and I was not asked to check out a car that I had not read about in advance. I would recommend Randy to anyone looking for a stress free buying experience.


Great dealership

5
sandybrunk on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared worked with us to get the price we wanted and was a pleasure to work with. I will recommend him to any of my friends or family looking to buy a vehicle.


Great Service!

5
Rebecca on 06/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the 2nd car I have purchased at Rosen in the past 10 years and the staff is always helpful. Al Jordan has made this an even better experience with his one on one help and patience for the many questions and concerns. Thank you to your full staff of great customer service reps.!


Highly Recommend

5
Stephanie M Del Toro on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I gave a five star rating. Everyone at this car dealership was very friendly and inviting. Our car salesman (Randy Trachsler) was very helpful and worked hard to find the perfect car for me. Randy was very professional and patient with my family and I as we tried to find the right car for us. He was very honest and tried very hard to work with our budget. We did not feel rushed and we felt very comfortable at this car dealership. I highly recommend purchasing a car from this salesman or car dealership. I am very happy with my new car and a car payment I can afford.


open

5
larry.klauser on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at Rosen Hyundai did a great job. Frank the Sales Manger, Henry Campos the Salesman and Yaseen Ali the Finance Manager. The reason I would not go to the service department, because I live three hundred miles away. Larry Klauser


Absolutely FANTASTIC!

5
Mike Marro on 06/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a 2016 Sonata Limited from Rosen. All I have to say is SECOND TO NONE! My sales person, Randy Trachsler, was absolutely incredible (and has stayed that way even after the sale so far). The new car sales manager, Frank "Franky" Favela proved that he will do whatever it takes on their end to help get the deal done. Next is the Finance Manager - Debra - I don't think words can describe how amazing she is at what she does. She got on the phone left and right to negotiate better rates for me than what the computer generated systems approved me for (and those rates weren't all that bad either, but she felt I deserved, and needed, better). And, she went out of her way to do other things for me as well, and made sure I understood everything - I have never worked with a better Finance person before who was truly there to help me; not just the dealership. Finally, the parts manager, Ricky, along with the serviec department, was INCREDIBLE as well. I had to have a small part replaced on my car and the part was backordered, but that wasn't good enough for him and he made sure he got the part, and the part replaced, in one day! Again - to sum it up - the ENTIRE DEALERSHIP is SECOND TO NONE!


new suv

5
VICTOR on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

EXCELLENT dealership. I got the best deal on a 2016 tucson limited than I could get from other dealerships that were in a 100 mile radius.


Helpful

5
bigdcub on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All the employees were very helpful and explained all my options to me. I am very happy with our vehicle and know how to pursue answers to all my questions.


Stress free and great service!!

5
TonyD on 05/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I Got there a few minutes before closing, while everyone were getting ready to go home. Al Jordan and his crew provided excellent service for me. I didn't feel the pressure as I would feel when going to other dealers. They made sure I loved the car before doing anything else.


2 car purchase

4.8
danalto52 on 05/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bought 2 cars at one time. Sales staff Domenico Moreci and Frank were great. I have purchased my last 3 new cars from Rosen. Service has always ben great.


Rosen is amazing

5
planspa on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased two vehicles through Rosen and the sales process is so easy. They are professional and accommodating and strive to make a deal that works for you as the customer. I do my research before I go to the dealership and know what I want - and they don't try to sell me something else or attempt to steer me in a different direction. Their service department is awesome. I take ALL my service work back to Rosen because their pricing is competitive and far better quality than I can get anywhere else. The staff is positive, professional, and fun to work with.


2016 Hyundai

4.8
cisco252 on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The sales staff were fantastic, friendly , allowed time for me to drive vehicle. We're fair in trade in appraisal . Not happy with the finance department attitude when I attempted to walk out when additional monies were being added in I had not agreed to. Afterwards office became very cold.


Elantra

4
dlstoecklein on 05/19/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

We were very happy with our experience at Rosen in Algonquin. Henry was very knowledgeable and very helpful with any questions we had. We love our new car.


Quality People make the buying experience positive

5
John H. on 05/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience with Al Jordan & Jason Emery At Rosen Hyundai demonstrated the Rosen commitment to excellence in the community & their personal commitment to earning the trust and business of a "walk in" potential buyer. Al & Jason both took the time to ask the right questions to learn what my needs were and how they could best help me to fill those needs. More impressive was the skilled way they listened to my answers to those questions. They worked hard to provide positive results that would fit my unique circumstances. Al Jordan & Jason Emery earned my trust and I recommend them to anyone. I chose this dealership because it is highly rated. These two gentleman showed me why. Ask for them by name!!


New Santa Fe

5
Mark on 05/17/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came from Albuquerque..great price, great experience. Found nearly what we wnated online. Darren did the searching and found exactly what wew were looking for in a day. So easy and friendly to work with 1300 miles away that when we got there it was just a formaility to actually pick up the car. Thanks Darren Davis


new car purchase

5
Susan288 on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared was extremely nice and patient with my questions. No pressure to buy. Went over various options figuring out cost. Very happy with purchase. Financing department really helpful. Second car bought here.


Great dealership, Great deal !

5
Dan on 05/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Rosen Hyundai in Algonquin to purchase a used car. I'd already purchased from Rosen and knew that I liked their way of doing things. At the auto dealership,I met Al Jordan and things began to change. From the beginning to me driving away in my new Elantra, Al Jordan shepherded me through each step. The staff was solicitous of my needs from coffee to bathrooms, equipment on each vehicle to engine performance, my questions were answered fully--then the staff asked if I had other questions or concerns. Al Jordan was there each and every step of the way, being certain that every need was met, every question answered. He encouraged me to drive several different vehicles before introducing me to the Elantra. There was NO PRESSURE, there was no financial arm-twisting, nothing that would make me want to dig in my heels and go elsewhere. Al Jordan was the primary cause of this experience. He is REALLLLLLLLLY good at what he does. This was a thoroughly enjoyable experience.---Dan


Buying 2 Cars

4.8
danalto52 on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great sales experience in buying 2 cars. Domenico and Frank did a great job in working with me on a fair price. Intented to buy one but ended up buying 2


vehicle purchase

3.8
kazimour13 on 05/12/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

We are happy with our vehicle. The staff was pleasant however it took way to long to purchase our vehicle. The dealership could have made a negative into a positive had they handled things in a more timely manner.


Great experience

5
nick_drews on 05/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh was very helpful and made car buying comfortable. The dealership had the exact car I wanted in the lot and I was very happy with how smooth the car buying experience went.


Love that car!

5
betsythrasher on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Only design problem is that rear passenger doors do not open wide enough for ease of entry for me (6'2"). Once seated, there is plenty of room and comfort.


A Very Comfortable Experience!

5
Todd on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Prior to visiting Rosen Hyundai, I scheduled an appointment with Rami to test drive a new Genesis. Upon arriving we were greeted by Rami, who was already prepared with the vehicle we we interested in purchasing. Rami was extremely courteous, knowledgeable, and energetic, but never pushy. During our experience, Rami was extremely attentive to our needs, and was even available outside of working hours to answer our questions. At the end, Rami,.along with Dominick, were able to find us the perfect car at a great price. I would not hesitate in recommending, Rami, Dominick and the rest of the Rosen team as the ideal place to buy a Hyundai. We are elated with our new Genesis as well as the Rosen experience.


Thank You

5
hopp13 on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for the great service when leasing a new car along with services for both our Hyundais. Josh was helpful and knowledgeable about Hyundai products.


Great service!!!

5
jenacide062982 on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great deal, great people, excellent service dept. Very professional atmosphere and the team makes you feel like family. I couldn't be happier with my purchase or the dealership I chose to do it at. I'll be a Rosen Hyundai customer for life!!


Mike did you proud!

5
mando172000 on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I entered I was approached by many salesman and I was pleased to be able to work with Mike. He made the whole process comfortable enjoyable and I always felt informed. He made buying a new car and spending lots of money a breeze you guys are lucky to have him.


very good

5
kpahlke on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

good dealings good price.we'll see how things go so far so good, only problem is access looks like a pain for service. We'll see. Tim in finance was the best.


Great service

5
Mky5439 on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Really helpful, great service.Mike was really friendly and made my wife and I feel comfortable during our first car purchase.I would definitely recommend them to anyone!


Great car, great dealer!

5
carlynhoush on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rosen Hyundai went above and beyond to make my car buying experience a pleasant one. The staff was friendly and very helpful! I would recommend Rosen to family and friends!


New Lease

5
srhodes1014 on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience I had was great. Greg was a straight shooter, answered all my questions to my satisfaction. Will buy again from Greg, and from Rosen in the future.


Rosen

5
marymwozniak on 04/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

"I have purchased three new vehicles from Rosen over the past years. I return for the personal attention to customer appreciation. This dealership has a ""focus on friendly"" that is golden and genuine."


Great dealership. No pressure - very friendly!

5
JohnnyB on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Leased a 2016 Genesis Ultimate 3.8 AWD from Rosen. Quality experience.


Great Service!

4.8
alyssakentgen on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Always love this dealership! Gregg does a great job and always delivers what he says he will. I am on my 3rd Elantra with him and Rosen and definitely will come back!


Best Dealership Around

5
happycamping on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent company to do business with. Takes care of its customers! Greg and Debra had me in and out in no time. Always a pleasure to buy a car from Rosen.


THE BEST DEALERSHIP I'VE EVER WORKED WITH!

5
MJ the Green Bay Packer's Fan on 04/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In 2004 my husband & I were there to purchase an XG350L for him & I purchased a Santa Fe. I was not intending on using the service department exclusively for my vehicle because I've always had bad experiences. in the past. The first time I came in I met Kyle Monteith and I was pleasantly surprised being treated with kindness, understanding and respect so I continued to take my vehicle there for service. He was honest with me and always helpful. I never took my vehicle anywhere else. Recently I came in for an oil change and to have a minor intermittent noise checked. The noise turned out to be something major, Kyle spent time trying to get the best price on parts and kindly asked me if I was thinking of getting a new car because major repairs would be happening due to the age of the car. He referred me to Al Johnson, who was very sympathetic with my situation, we talked awhile and he was able to show me some used vehicles. I did find a beautiful used Santa Fe but went back to talk to Kyle about it, he gave me all the details, said it was a good deal and I went back to Al and bought it. Al was wonderfully helpful. He took me to the bank, helped me with the paperwork and helped me move everything from my old car to the new. I didn't have my title or spare keys so he gave me an enveloped to send it to them. I also received a follow-up call the next day asking how everything was and if I had any questions to feel free to call either him or Kyle. I have never dealt with a nicer used car salesman in my life and I will continue to go to Rosen's Hyundai for my new vehicle. I've also recommended them to my daughter & her husband when they were looking for a new vehicle and they purchased a 2016 Santa Fe. They, too are very happy with their new vehicle and the service department. I will be back for my next oil change and looking forward to thanking Kyle and Al for taking good care of me. Thank You Rosen's Hyundai!


Great experience!

5
1234abcd on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I walked in, told them which car I wanted, geve them my personal info, left to lunch, got a call, came back to the dealer signed paperwork and drove away! It was the best experience I have ever had when purchasing/leasing a car!


Fantastic overall

5
audios72 on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish, I had a great experience at Rosen. They provided me with many options, and I drove away with the perfect Genesis for me. I can't thank them enough.


Sale Was Great

5
rbhuffmandds on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared Shaw was great best salesman I have ever worked with. Worked with our schedule . Gave me all options . Worked to get price adequate and spent over 1 hour going over the car wit us


Fantastic Staff,Clean Facility, Overall perfect experience !

5
kkorengo72 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Greeted the second i walked into the door by an extremely friendly and smiling gentlemen. Rami did an outstanding job not being too pushy, and asking me the right questions no other dealership bothered with. Did not know exactly what Hyundai had to offer, explained to Rami exactly what i needed in a car and what my price range was and he did a tremendous job walking me through the whole experience. Not only did he listen and give me the right information, but he earned my trust and made me feel at ease. Let me know that he was going to make it a fun and easy experience, and it was nothing-less then just that! Let me test drive more then one vehicle which no other dealership offered, very very pleased with the overall Dealership. Yasen was my finance manager and did a fa-nominal job walking me through pricing step by step!If anyone wants a great car buying experience Rosen is the place to go!Thank you Rosen Hyundai!


SantaFe_2017

5
rbobbyjr on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The facility and restrooms were clean. Coffee and donuts were offered. Sales personell were courteous, knowledgeable and informative. Our salesman, Jason, was upfront and honest when we asked questions. Jason did not force us to make any decisions.


Fantastic people, amazing experience.

5
Brad on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my Genesis from Mike Becker at Rosen, and had a perfect experience. Mike and the staff at Rosen turned my initial anxiety about buying a new car into a really enjoyable and rewarding event. I felt comfortable and never once did I feel pressured. The level of customer service at this dealership sold the brand to me. Great job guys.


Great experience

5
Bob on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience. Al Jordan treated us like family. Very attentive and answered all our questions and concerns. Al Jordan was very considerate and knowledable. The total time was lengthy, but we did buy two vehicles from him. Al and Rosen met our needs.


Rosen Hyundai of Algonquin

5
steven.n.smason on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience! Treated well by my salesperson Al Jourdan and everyone I worked with to complete my purchase. They took the time to answer all my questions and I never felt pressured to make a decision. I will definitely recommend Al and Rosen Hyundai to family and friends!


AWESOME SERVICE

5
Twotone06 on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service. Our salesman Josh was amazing and very professional and knowledgeable about the cars. He helped up get exactly what we wanted at a price we could afford. I even sent my brother in to buy a car from him shortly after I purchased mine. We ended up with the same car!


Really happy

4.8
baseball4444 on 03/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Overall, I am very happy with the experience and specifically with the attention and effort shown by Henry Campos. He was excellent to work with and never pressured or used scare tactics. Frank was also very helpful and because of those 2 I am happy with my car buying experience and would certainly recommend working with them and Rosen Hyundai.


My new Elantra.

5
unleadedlogic on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've had my eyes on a new Hyundai Elantra for a couple of days and Greg made the experience of driving and buying it incredibly easy. Thanks Greg!


Car survey

5
tflick7 on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great salemans and the fiance lady i forget her name she was great too. Definitely would buy from them again. Great people and very friendly


Dan lunts review

5
dlunt35 on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jared Shaw was the best salesmen I have ever had. He made things very easy and I would recommend him to anyone who wants a car.


ROSEN HYUNDAI - 20 STARS!!

5
A ROSEN HYUNDAI FAN (LM)! on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

NOT 5 STARS, NOT 10 STARS - 20 STARS!! - THAT'S WHAT ROSEN HYUNDAI DEALERSHIP DESERVES!! WE HAVE PURCHASED A TOTAL OF 4 HYUNDAI VEHICLES, WHICH IN ITSELF SPEAKS TO THE EXCELLENT QUALITY AND SERVICE OFFERED AT ROSEN HYUNDAI. WITH SCOTT LEVY AT THE HELM, ALONG WITH TIMOTHY SCHOMER, DAVID GONZALEZ, JEFF HARRIS AND THE ENTIRE TEAM, MY RECENT EXPERIENCE AT HYUNDAI WAS SUPERIOR. I HIGHLY RECOMMEND ROSEN HYUNDAI WITHOUT QUALIFICATION!


Great Customer Service Experience!!!

5
Marcia Bradfield on 03/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My son is starting a new job at UPS and needed a used vehicle. I went on the internet and started researching and located a vehicle at Rosen Hyundai of Algonquin. We drove 50 miles from the Beverly neighborhood in Chicago, taking the toll roads and using my GPS and I-PASS which made for smooth traveling. Upon arrival we were greeted by our salesman Jason Emery whom let us test drive the vehicle. The sales manager worked diligently with us to work out a deal. Our salesman Jason Emery worked fast at putting the paperwork together and transferred our existing license plates and the next thing you know our deal was complete and we were out the door with a vehicle for my son. I am very happy with the entire sales experience that I encountered and would highly recommend this dealership for vehicle purchases!!


Consistently Excellent! Truly Exceptional Service!

5
Edward L. Moye on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a very happy and satisfied customer of Rosen Hyundai for about 6 months, and they way I became a customer is quite interesting. I took a friend to Rosen to look at a pre-owned Elantra Limited (with no plans of buying a car myself). Our sales associate was Andrew Heiduke, a tall gentleman with an outgoing personality, infectious smile and boundless energy. He explained that his job was to provide us with the most current and best information possible so that our experience at Rosen would be pleasurable.My friend looked at and test drove at least 6 cars that day before settling on the one he would buy. At no time did Andrew pressure us about anything. He was only too happy to keep bringing us the cars we had selected to drive. He said something to me that resonated with me and told me that I had found the right dealership. He said, "I want to make sure you are 100% happy and satisfied and I hope we have the car you are searching for" Andrew gets it. He totally understands that it's about building relationships and establishing trust. The number one rule of customer service.Happily, we did find the car we were searching for. A nearly flawless 2011 Black Elantra Limited.Andrew then introduced us to Dominick Logan, the sales manager, so that we could continue in the next step of the process.Dominick is definitely atypical when it comes to Sales Managers, especially at car dealers. He is a nice guy, calm and unassuming. What totally impressed me was his attitude. It was pleasant and supportive. He did not posses the typical "this is the price of the car, are you going to buy it or not?" attitude that I had previously encountered at the competition. He was fair, easy going and a pleasure to work with.Our car buying experience was simply great. If you're in the market for a well built car with lots of tech, comfort and exceptional value, and want to be treated with dignity and respect, then Andrew and Dominick are the people you need to see, and Rosen Hyundai is where you need to go. I kept in contact with Andrew over the next couple of months and visited the dealer several times looking for the right car for me, but with no luck. Until one Saturday, I received a call from Andrew. He said "I think I found the car you have been looking for". It was a one owner, garage kept, 2013 Pacific Blue Pearl Sonata SE with all options and only 30k on the clock.I went immediately to test drive it, and Andrew was spot on. This was definitely the car for me.It was stunning to look at. Quick, quiet and comfortable to drive. Supportive heated power leather seats with lumbar support, paddle shifters, moonroof, premium audio with navigation (rivals the Mark Levinson audio system in a Lexus) The fit and finish on this car was perfect. NO squeaks, wind noises or rattles. I purchased the car on the spot and have been totally happy with it since.I have had my car back to be serviced for routine items and found that the sales department is equally as exceptional as the sales department.Too bad I could not give them 6 stars. Overall just perfect. The consistently exceeded my expectations and made me a customer for life. I was so impressed with my experience at Rosen that I am considering changing careers. After 26 years as a nursing executive, maybe it's time to talk to Rosen about a career change and be part of their team. I am looking forward to my next purchase with them and you should too!Edward MoyeLPN LNHA


Rater

4.4
jurek46 on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Although overall I am satisfied with my experience at Rosen Hyundai, I am disappointed in the fact that they were not more up front about the actual price of the vehicle. Once we started talking about monthly payments the price of the vehicle was not brought up again.


Very good experience buying used car!!

5
TerryH on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to Rosen Hyundai of Algonquin to buy a used car for my son who is in college. The overall experience was outstanding and the sales person I worked with did a great job. I went to two other lots where I was overwhelmed the second I got out of my car by a sales person charging at me before I could get my door closed. Al Jordan managed the entire process with class. He worked very hard to get us the right deal and in the end we bought the car from him. He introduced us to the used car manager who also gave me a comfort level that I would be well cared for in the future. They stand behind their used cars. They threw in some extras which only added to the positive experience. I would strongly recommend Rosen and in particular Al Jordan. I am not in the market for another car right now but the first place I would go is Rosen and I will make sure it is a day that Al Jordan is working.


First maintenance visit

5
KERRI22 on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was Rosen in Algonquin recently for my first maintenance visit and I have nothing but good things to say about the staff and the environment there at Rosen. It's fabulous. I would recommend that anyone purchase a car there and have the same great experiences that I have thus far.


Great service

5
a_negron93 on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend anyone to go to Rosen. I had a great experience and I'm glad I got my first car there! Everyone was friendly. Everyone was professional. I love my car.


2017 Hyundai Elantra

4.8
thamastermell on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Its a car that meet my needs. Looks good, economical, right size for me, great warranty. After 400 miles I'm happy and I'm hope it will stay that way.


2016 Accent

5
morabimi on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic dealership, friendly staff, great pricing, and a great products. The sales team, GM, and owner will do what it takes to not only make the deal, but make the customer happy too.


Great experience

5
pknizhnik on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 4th Hyundai car I am leasing from Rosen Hyunday and the 3 was with sales person - Greg Epstein. And Avery time he is providing stellar customer service. Great job Greg!


Great experience

5
dverba54 on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was wonderful . We were greeted right after we walked in the show room and taken care of like family. Josh was very well informed and made sure we had all our questions answered.


Great Dealership

5
terry_oc on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rosen Hyundia is a great place to get the vehicle we really needed .The Hatchback Elantra is everything we needed,right size, great ride,and road worthy. I prefer it to my Jetta VW. Terry O'Connor[Joan's husband.


Best customer service

5
niksfaith on 03/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Between my husband and I we have purchased many cars over the years. By far this dealership gave us the best car buying experience we have had. Our salesman David was courteous, patient and kind. The used car sales manager Adrian was so easy to work with. He helped us get approved at a much lower APR than all the other dealerships we had visited. The entire process was smooth and very quick. We will definitely recommend them over and over again.


Best Car Buying Experience Ever

5
annethanas on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For someone who purchases a new every couple of years, this was the best experience. Everyone at the dealership was extremely professional and helpful with any questions. They also offered the best price for my trade-in. The service continues to be outstanding.


Friendly Staff and Great vehicles

5
MARIOGUTIER on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in looking to get into another used car because I never dream I could afford a brand new car but Rosen Hyundai made it happen. Friendly staff and great cars to choose from I was able to get into a new car that I liked. I know which car dealer I will be bring my daughter for her first car buying experience.


Amazing!

5
Happy customer on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best car buying experience I've ever had! I'm still in shock! From the minute I walked through (the wrong) door, they were nothing but wonderful! They took their time and treated me like family! That's what I call customer service! I don't think I'll ever go anywhere else again!


Great salesman

5
Gregor on 02/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in to Rosen to get some information because we were looking to replace a car. We had no plans to buy a car that day. Our daughter had purchased a car from Rosen 10 years ago so we were familiar with both Hyundai and Rosen. Dave Schultz was very accommodating and we sat down to talk about what we were looking for in a car. We test drove a new Santa Fe and were very impressed. Obviously Dave was listening to what we said. We keep our cars and the new one didn't have to be brand new (the one we were replacing was almost 14 years old and had been purchased new). He showed us a 2013 Santa Fe Sport loaded with extras and only 27000 miles. It was also in immaculate condition. We saved ourselves a few thousand dollars and were able to get a car with more features than we probably would have been willing to pay for if we were buying new. We had planned to check out a couple of other brands but this car was more than we were looking for so the decision was easy.


Great Staff and Overall Experience

4.8
LORIPREHN2012 on 02/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were very impressed with the staff, they were professional, friendly and get knowledgeable. We actually enjoyed the process of purchasing a new vehicle. Not the typical "car dealers" we expected to deal with. We give a Rosen Hyundai an A+!!!


Love Rosen Hyundai

5
BLOSINATOR on 02/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very awesome experience. Debrah Capbell/Finance Manger was great to work with and did everything to make my experience painless. Would highly recommend Rosen Hyundai. Great people.


Awesome experience

5
Rob on 02/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a car last week from Rosen Hyundai. My salesman was Al Jordan. He was very helpful and honest. I was very impressed with how I was treated as a customer. I would highly recommend Rosen Hyundai and Al Jordan. Thanks for everything!


Fast, efficient and friendly.

5
Mike906 on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From a last minute call in the morning through a car wash and 'The test came out very well' it was a very pleasant morning. It was a 312 recall.


Good experience

5
PROV426 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesperson was what I was hoping for. Explained everything and gave me a great price. Mr. Acosta was the type of salesperson you want when buying a car.


$19,931

Mileage: 82813

Color: Other

Transmission: Automatic

Body Style: SUV

City: Algonquin, IL

Engine Type: 3.5L V-6 Gas V

$18,888

Mileage: 76351

Color: Other

Transmission: 7-speed Automatic

Body Style: SUV

City: Algonquin, IL

Engine Type: 175 hp 1.6L I4

$48,015

Mileage: 0

Color: Other

Transmission: Automatic

Body Style: SUV

City: Algonquin, IL

Engine Type: 4 Cyl

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