Roper Honda

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.9 Overall Facilities: 4.8 Quality Of Work: 4.2 Friendliness: 4.4 Pricing: 4.2 Overall Experience: 4.1


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A+ service!

5
Melissa Preston on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales rep was friendly and extremely informative, but not pushy. He realized that I already knew what I was looking for and assisted in finding the perfect car.


17 Ridgeline Purchase

5
17RidgelineScott on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman Brandon was great to work with. I visited the dealership three times and sent numerous emails and text messages before I decided on the Ridgeline. Brandon was courteous, knowledgeable and timely in all responses. He was patient with me as I made the decision beteeen coupe, sedan or truck.


New CRV

5
cindysp52 on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lloyd was great to work with. Very respectful. Didn't try to pressure me into something I didn't want or couldn't afford. Was in and out with a new car in 2 hours. Ropers' is great as usual. Have dealt with them for many years and will continue to be a loyal customer.


I luv my SUV

5
DinasCRV on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with the professionalism of the over all dealership. The selection was great, price was fantastic. My salesman Mike Blair was courteous and very knowledgable in the product he was selling. I went in two different times to test drive before buying. I was treated very nicely and was not pressured at either time to make a purchase. That's my kind ov dealership.


Honda Ridgeline 2017 Black Edition

5
TonyLynette on 08/01/2016

Overall Experience: 5.0

Lloyd Gillman was great to work with. He was as excited about my vehicle as I was! He was able to meet all of my expectations.


Best experience ever!

5
SUMMER ABTS on 07/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Lloyd Gillman was wonderful!! I told him what I needed and my delicate situation and he came through for me with shining colors! He was amazing!! I told him how much I had to spend and he never once pressured me for more, I've NEVER had a better experience buying a car. He also sold me a minivan from Honda approximately 11 years ago and was terrific then as well.


Do Not Do It.

1.8
Sonya_Q1 on 06/22/2016

Customer Service: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Let me begin by saying that I did not catch this on the day of the sale and that is on me for being gullible enough to trust someone when I should have been looking at them under a careful microscope. I arrived on the lot that day driving a free and clear car that was running great, I just was looking at new cars to update to include some of the newer features available. There was no urgency to purchase anything.I found a 2016 Civic that I liked and took it for a test drive. It handled well and had a very nice look. So we sat down to discuss what they would give me for my trade-in and the financing (Please note, I had come with a pre-approval in hand, so was not under the stress of worrying about whether or not I could get financing.) At first they came to me with what I felt was a low trade-in amount. Looking at their numbers, I was just going to leave. I had run the value before I came and while there was some clean-up, the car was low mileage (around 78,000) and was maintained. There was no urgency to purchase and since the numbers were not what I wanted I thanked them for their time and went to leave. We discussed what I had expected for the car and they left to look at it again to see if they could make it work.Now we get to the part that I missed and frankly with all their claiming of transparency I had never expected from them. The sticker price on the car I was purchasing was $22,875. When they came back to offer me more on the trade-in, the price on the new car was set at $24,612, an inflated price of $1,737. Which is about the difference between what they offered me the first time for my trade-in and what I ended up "getting" for my trade-in. I missed it. I was carefully watching the trade-in amount and the possible payment. All the while not catching that they had inflated the price of the car.I take ownership of my error and accept that I did not realize I was being played until after the ink had dried and I was trying to set up insurance and putting the new information in my financial tracker. That being said, their business practices are in my opinion horrid. I am sure they will claim the price difference is due to the protectants that I purchased, but believe me, those prices were tacked onto the already inflated price.Now I am stuck with a rather giant reminder that not only did I miss a glaring price hike, but that I have no recourse other than to make sure other people do not fall for it. A car that I was rather proud of has now turned into something that turns my stomach. Something I will have to live with for six years with every payment reminding me that I was taken.Take a picture of the sticker price on the lot. Have it with you when you sit down to negotiate and DO NOT trust these people in any way, shape, or form. Make sure you are comparing the numbers carefully each and every time, because while we know that they are not our friends it is all too easy for them to slip something like this by if you aren't aware they will do it. Then when you wake up and run the numbers there will be nothing you can do about it since Missouri has no law allowing for return of new cars.The BOTTOM LINE: do not purchase a car from Roper Honda in Joplin.


Best dealer!

4.8
butchowens on 06/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Easiest dealer I've ever dealt with. I've done two vehicles with them now, and it has been great both times. This time was even easier than the first. Lloyd is awesome, and super helpful!


True professionals

5
Brandon on 04/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No haggle and Hassel free negotiations on the price. First time ever I was able to negotiate a fair price and take delivery of the car in the same day. Roper Honda staff members are organized and professional and made the car buying experience fun and exciting!


Great Car Buying Experience

4.6
dderrick417 on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Brooke and Matt thank you for your time and your great work. You guys did an amazing job! You got me into the car that I wanted and a payment that was within my budget range.


Roper Honda

5
Billy on 04/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The salesman really listened to what I was asking and helped me decide on the right car. I appreciated the time he allowed and the fact they stayed way late to work it all to help me.


Great service from Mike Bailey! Experience great!

5
Shawna on 04/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike Bailey was awesome! Being a single woman buying a car can be very intimidating. But he made it a great experience.


Friendly, fair, honest and trustworthy dealer

5
Jennifer on 04/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Lloyd made this an enjoyable experience. Let me talk to him via email until I felt comfortable calling him. Agreed on price. Drove down from Springfield and had 0 surprises. Test drove, paperwork and out the door fast!


Great Service and smooth transactions

5
William on 04/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everybody was very nice and helpful.All stages of the transaction went flawlessly.Our vehicles was cleaned and detailed inside and out very professionally.


Fantastic service, no gimmicks.

5
Jonathan on 04/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Friendly and didn't try to keep changing the deal to increase the cost. They respected our budget. Didn't try to get us to buy something we couldn't afford.


Fantastic Experience

5
Melissa on 03/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My partner and I were in the market to purchase new vehicles for nearly six weeks. We met with multiple dealers in the area, but were drawn to Roper because of it's impressive customer service, quality care and willingness to work to meet our specific wants and needs. We are very impressed with Christian, Cliffton & John! And with our new cars!


Great Car Buying Experience!

4.7
Jw on 03/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Our salesman was very knowledgable and professional. His personality was comforting and provided answers to questions in a timely manner. I recommend Roper Honda because of Danny Davis.


Great individuals to work with

5
Ralph on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The individuals we worked with, Lloyd Gillman and R.L.. They listened to what we said and worked with us to get the best deal possible. Lloyd walked us through the technology in our vehicle and we greatly appreciated it.


Fabulous Dealership!!

5
Eric on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Staff was friendly and really worked to fulfill what was a must for the new car. Danny really stepped up and keep in great contact about concerns and questions during the process.


very nice showroom and staff

5
Richard on 02/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone worked towards making my trade easy. Mike Bailey is a real down to earth type of salesman you would do well to hang on to.


Great dealership

4
Sherry on 02/14/2016

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 5.0

I like the fact that you have a good number of CRV's for us to choose from. The man who went over extra options for us to purchase during the last step of our day and presented us with all of the paperwork was very efficient. We wouldn't have come over to Joplin if Reese hadn't contacted us; consequently, we purchased our 3rd new vehicle from him since 2014.


Amazing salesman

5
Paige on 02/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Johnny from roper Kia was amazing. He didn't stop until he found what I wanted. He is the best salesman we have ever worked with.


Great Service, Clean Facilities

4.7
Brenda on 02/02/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Mike Blair was knowledgeable, helpful and personable. He was not pushy, but made sure we knew he wanted to do business with us. The building was pleasant, clean and welcoming.


Great service

4.7
Sayak on 01/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Mike Blair was a great person to work with. He was fast and explained all the options to me very well. I will highly recommend my friends to work with him for any future vehicle purchases.


Friendly employees

4.7
Garry on 01/14/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Mr. Ritter was very pleasant and informative to work with during my purchase and facilities were clean and well maintained.


Great service

4.7
Chris on 01/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Came in specifically to buy a car from Lloyd. We've worked with Lloyd multiple times over the years. He's the #1 reason we come to Roper Honda for all our car needs. Great employee, we enjoy working with him.


Very clean facility

4.3
Diana on 12/22/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Roper Honda really helped get me the car I wanted. They were very nice and understanding of my situation (got rear ended and it totaled my suv). I was buying against my will. Buying a car can be emotional, especially when you weren't planning on buying a car. Somehow it's different and the folks at Roper were really aware of this issue and gave me the time to leave and come back (several times) to look and drive the car I liked. Then when I didn't think I could do the sale, they called me the next day and totally surprised me by meeting what I "could" do. WOW!


Used Car Purchase

4.2
Danika on 12/17/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Went as expected, but took a long long time. Salesperson was very apologetic about the prior days mishap and was very personable.


Great service

4.5
Robert on 12/16/2015

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The thing I love about Roper Honda is the service dept. They took very good care of me in the past and they are the reason I purchased my Crv at Roper.


good customer serives

3.2
Shawn on 12/16/2015

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

nothing really the three cars we have bought from you have had to go to the shop within a week of buying for something or another.


Salesman and used car sales manager are very rude

1
VS on 11/24/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Had a question for the salesman, he couldn't answer it and instead of transferring me to someone who could answer the question, he got an attitude and hung up on me. I called back and talked to the used car sales manager, George, who immediately had an attitude with me. I have bought several cars through Roper and as a repeat customer, I should have been treated with respect, not with the attitude these guys bestowed. Definately not professional men and because of their treatment, I'll take my business elsewhere.


Ryan Knell and the entire Roper Honda Team!

5
Dennis and Lisa Simmons on 01/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In October I was shopping for a new car. I had a jeep that I loved dearly, but due to gas prices I couldn't afford to keep it. I found a Ford Escape on cars.com and stopped in to Roper Honda to test drive it. Ryan Knell was the sales consultant that approached us. He let us take the lead on what we were looking for and just asked us questions to guide our search. After looking at the Ford Escape, we asked about the Honda CRV as a comparison. He was very knowledgable about both suv's. He did not try to pressure us into buying a Honda over the used Ford which was really nice because we had been looking for awhile and all the other dealerships we went to we left because of the high pressure sales. We ended up looking at a Honda Accord and before we could even ask, Ryan had pulled up the carfax on it! The other dealership we went to that day argued with us and said we had to commit to the sale before they show a carfax. Ryan also took time to show us how to operate all of the gadgets the car offered. He even linked our phone to the handsfree device after we bought it! The first day I drove my car I got a nail in the tire and contacted Ryan. He let the service department know I would be in and Ropers service department fixed my flat at no charge! Buying a new vehicle can be a very stressful experience and I would highly recommend buying from Roper Honda in Joplin!


Kathy is fabulous!

5
Sarah on 11/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kathy is fabulous! Have dealt with her before and definitely will again. Will always send recommendations to her.


Good experience

4.7
Kelli on 11/15/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I have been very pleased with our experience here. I hope this is the start of a long relationship with Honda. Much credit goes to our sales rep, Danny.


Great experience

5
GoRoyals! on 10/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Love my new CRV! Easy lease experience and everyone was very helpful. Appreciate Ryan Knell, our salesman. He was super knowledgeable , friendly, and helpful. Would definitely recommend him to anyone!


Great experience

5
ReRev on 10/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a 2014 Honda CRV from Roper Honda. We had a great experience with Cliffton Holcomb.


Civic to Pilot

5
Hot Mama SUV on 10/29/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kathy was awesome!! Answered all our questions and explained all our options we loved it!! We will share with family and friends!!


5 Honda's from Roper Honda

4.5
Mr S on 10/28/2014

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kathy is one of the best salespeople that I've ever had the pleasure to work with. I just purchased my 5th Honda from Kathy Sleep and Roper Honda.


Thanks Cliffton

5
DL on 10/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great buying experience. Thanks Cliffton Holcomb for your help


great experience

5
Bill on 10/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience. Cliffton was thorough and polite.


3rd car from this dealership and salesman

5
Big Taco on 10/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a wonderful experience when purchasing this vehicle. Great service, Great dealership! Clifton and George were very helpful like always!


Experience was great with Lloyd Gillman!!

5
Kel in C-Town on 10/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Lloyd Gillman was knowledgeable with any questions or concerns I had. He worked diligently and honestly to find the car I was looking for. He was patient and always a phone call away. I highly recommend Lloyd to help find the vehicle for you. You will be pleased.


great people

5
nathan bass on 10/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Cliffton was great, just like always....I have bought 4 Honda accords from them...


After the wreck

5
Awney71 on 10/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very disappointed with the repairs to our new vehicle after a collision. George and Cliffton were extremely helpful and informative. We drove a brand new car off the lot the same day. I am certain there is another new Honda in our future.


Best Buying Experience Ever

5
StephanieD on 10/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Cliffton was wonderful to work with. I knew what I wanted and he sold me the Honda Fit with no hassles. Hands down a much better experience than I had at another Honda dealership nearby.


Excellent!

5
Leasor on 10/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Lloyd Gillman our Salesman addressed our principal objectives of getting into a lease, in the type of car we wanted, at the monthly payment we wanted. He listened to our goals and helped us meet them. We would definitely recommend using Lloyd and this dealer as well.


Outstanding !!

5
Crv fan on 10/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our Sales Consultant Lloyd Gillman was very accommodating and easy to work with. He has a great sense of humor :) We recommend you ask for him.


Car buying fun!

5
happy repeat customer on 10/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We came to Roper Honda because we know that working with the staff...Manager Ronnie Sanders and Lloyd Gillman our Sales Consultant would be the easiest and most enjoyable experience. Lloyd Gillman makes a process that many people dislike, a truly fun and memorable moment!!


We are very excited about our new pre-owned car!

5
busymom on 10/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks Lloyd Gillman and Roper Honda for taking such good care of us! We drove all the way from Branson to buy this SUV and it was worth it!!


Another Great Experience

5
Golfers on 10/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We really appreciate the great customer service. Ryan Knell was great to work with! He was very knowledgable and was very helpful. We will definitely be returning for future purchases.


Made it pleasant

5
Mike on 10/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Lloyd and Roper Honda made the buying a car pleasant! Thank you! We would recommend them to a friend.


Great Time

5
Neosho on 10/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great time, great place great people!!! We would recommend using Lloyd and this Dealer to a friend!


New Sport Accord

5
BigSexy on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience was great. Cliffton Holcomb was great. This is the 5th Accord I have bought due to my sales job.


Great service for a repeat owner

5
Wardog on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased a couple vehicles from Roper Honda now. The service was great each time Ive bought here.


Thanks for a great used car buying experience!!

5
soon to be soccer mom on 10/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

We came to Roper Honda from a credit union referral. Lloyd Gillman the Salesman was extremely prompt at responding to our request and Ron the manager helped my husband and I get a great deal on our new car. Lloyd (salesman), Ron(manager), John(finance) and Ryan(finance) were all so friendly and patient! We definitely recommend this dealership and these professionals! Thank you!!


2014 Honda Civic Purchase-Lease

5
KC Royals Fans on 10/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We knew that we wanted to lease a Civic and we knew the actual payments would be more than advertised due to destination and personal sales tax and dealer added accessories. Lloyd our sales consultant was very professional throughout the entire process. He seems to be a genuinely nice guy, and we would strongly recommend you asking to work with Lloyd Gillman.


Love our salesperson

5
Tom on 10/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were referred by my sister to Roper Honda. Our salesperson Kathy Sleep was great!


Worth the drive from Springfield, Mo.

5
Richard Wells on 10/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the best car buying process I have been through.


Awesome Customer Service ...Will Come Again!!

5
Carol on 10/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Awesome customer service! Will come again! Lloyd was very polite and courteous. He made my purchase very easy. I recommend Lloyd Gillman for anyone's next car purchase. Thank you Lloyd!! :) I will definitely recommend you and this dealer to my friends.


My Go To Dealer!

5
Go Tigers! on 10/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We've known our sales consultant Lloyd Gillman for over a decade and he's always been friendly, helpful and professional. We know that when we work with Lloyd, we won't have to haggle on a price. He is a true pleasure to do business with.


Great Service and Sales!!!

5
Lora on 09/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Both Lloyd Gillman our Salesman and Ryan Ritter in Finance are GREAT to work with on our 4th Lease. They were both personable and professional. There are never any "surprises", just honesty. We appreciate doing business with a great organization. I wish other businesses had such good ethical practices. Thank you all.


Leasing a Honda

5
Lori on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesman was Lloyd Gillman . He was very helpful! This is our first leased vehicle and we had many questions. He answered all our questions and helped us get into our new Honda. The whole process was relatively painless! :) Thank you Lloyd!


Should I lease or buy

5
xena on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0

Our sales consultant Lloyd Gillman at Honda made this entire leasing process understandable. I had many questions and concerns and Lloyd was very knowledgeable about the pro's and con's to leasing vs. buying. We ended up leasing.


Good experience

4.3
ESnow on 09/27/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Bought a fuel efficient Civic. Cliffton was great to work with. He gave us the freedom we needed to make a buying decision without high pressure. He was good to answer all of our questions.


The best service we have ever recived.

5
Larry and Susan Eden on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Arsen Consultant and Carmin Allen gave us the best service we have ever had when buying a car,. These two men should be given high grads for the service they provide for your dealer ship. If it wasnt for them I would haave went some were other. We will be back. Thanks for aa great job.


Best Ever

5
Honda Lover on 09/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dealing with Roper Honda has been the best experience ever dealing with a car dealer. Lloyd Gillman was outstanding! It was worth the 300 + mile drive to deal with Lloyd and this company. Thanks!


Great Service. Great Experience

5
MMiller on 09/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a new car from Cliffton Holcomb. Great Service. He stayed late for me on a week night! Great experience. Would recommend to anyone!


Roper Honda

5
Honda Fan on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I buy all my cars from Roper Honda. Clifton Holcomb is who I deal with. I even call him with my service issues on my Accord. Great Service


I like the attention I receive at Roper Honda

4.3
JWB2 on 09/18/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

This is my 3rd consecutive vehicle I've purchased from Roper Honda. I like the way I'm treated there. I'm more than just a statistic or a sales figure there. I'm a person. My salesman, Michael Baker wasn't pushy and took the time to find out my wants and needs from my vehicle while helping me find the car perfect for me, that also met my families financial situation as well as my safety standards and fuel requirements.


Great Experience

5
TyMIller51 on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Cliffton made the process of buying super easy and was very nice. Would buy another car in the future.


Great Experience!

5
cards45 on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I had a great experience purchasing our new Honda Accord. Cliffton Holcomb was a very professional sales person and helped us throughout the purchase. Thank You Roper Honda!


Never Going Anywhere Else!!!!!!!!

5
Big D on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I was furious with the way a local Dealership handled our last purchase. Everything about them rubbed me wrong from the get go. Driving up in golf carts and smoking. Very unprofessional. We was about to go out of state to find a new vehicle. We was both on lunch break and decided to look at one more dealership before forgetting about Joplin. When we pulled in to Roper Honda we saw several vehicles that caught out eye and decided to look a little closer. Guess what!!! No one pulled up in a golf cart smoking cigarettes, no one ran over to us and started hassling us, no one made us feel like we was at a car lot. We got a simple "hello" and a smile. When we found the car we was interested in, the young man politely came over and answered every question we had about the vehicle as if it was his own. Everything went perfect from start to finish. He still calls us from time to time to see how things are going and to see if there is anything we need. A+++++++++++ service. Thank you Clifton Holcomb for everything you have done. Because of you we will never shop anywhere else!!!!!!!!!!!


Knowledge is POWER!

4.7
Mark Quinn on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

During the process my wife had a lot of questions that I could not answer but Cliffton Holcomb our sales consultant was incredibly helpful. He was not overly pushy, and I could tell that he took his job seriously and just wanted to help us navigate the process. People give buying a car a bad rap, but if they had Cliffton helping them I believe they would see that differently. Great dealership, great experience. MQ


Messed up my oil change on my 2005 Accord.

1.8
carthagetrainguy on 07/31/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Had an oil change done on my 2005 Honda Accord. Parked the car in my garage and the next morning there is a puddle of oil on the floor. I took it to my local (Carthage, MO) mechanic to see what was going on they found the oil plug was not screwed in tightly. The dealer was notified of the mistake and no apology or anything was offered. Thought I would get top notch service from a dealer, but I was wrong.


Great bright spot for a bad day

5
Todd on 07/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were returning from a 10 day vacation in Colorado when the transmission went completely out on our 12 year old mini-van. Stuck in Carthage, Missouri trying to decide what to do; a young man was wearing his work shirt from the detail section of Roper Honda in nearby Joplin, Missouri. I met Drake and told him our situation and that we would probably need to get another car rather that put the money into a 12 year old car. Drake represented the dealership very well and gave me the name of who to speak with and the number to call and his name to use when speaking with the dealership. I called the dealership and spoke with George, the used car manager and used Drake's name and he sent a salesman to pick us up and bring us to the dealership. Within 20 minutes, Reese arrived, made sure we were ok and directed us back to the dealership. There we met George and he, along with Reese, helped us select a quality used car from their certified used Honda selection. Getting everything completed late on a Friday afternoon was not ideal, but the team at Roper Honda did all they could to get us moving quickly and well taken care of. We were in a bad situation which very easily could have been taken advantage of. I felt that the team at Rope Honda treated us very fairly and helped us greatly in a time of need.


great customer service

5
red kelley on 03/13/2014

Customer Service: 5.0 Overall Facilities: 5.0

great customer servise..... they called me before i even got to vistit the lot to see a motorcycle... i had looked at the bike over via internet... and sent a request on sunday... monday 8 o clock they was callin me to inform me on the bike..... Great dealership


Excellent customer service / Trustworthy Team!!

5
Lana Hines on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased three vehicles from the Roper Honda group, and I've found my salesperson and the management team to be caring, considerate and very patient in helping me search for the right vehicle to fit my needs. Roper Honda has my loyalty, and I'll continue referring this group to friends, family and business partners. A special thanks so my Salesperson, Kathy Sleep, Ronnie and George..... You're a pleasure to do business with!! Lana Hines


Bad Sevice

1.7
Csmythia Needed Car on 09/29/2013

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

I, left feeling been I didn't Look like I, had thousands Of Dollars they didn't want to help me!! Telling me if I, didn't make 1500.00 a Month they couldn't help me. Didn't ask if I work or Not. Which I do been with my Company for 8 yrs. didn't even ask for a Pay Check Stub!! How would You feel. My Family has done alot of Buniess with these People they didn't Know me, from Adam I guess it must of been Break Time or Something.


They have the worst customer service I have ever seen,...

1.4
Lisa Dickson on 06/15/2013

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

They have the worst customer service I have ever seen, anywhere. They will work hard to sell you a vehicle buy after that you are on your own. You cannot even speak to their service center on the phone, you get a call center and they send a message to Honda telling them to call back. You might get a call a 6-36 hours later.


Trades aren't worth blue book

2.3
Range Rover Owner on 09/25/2012

Customer Service: 2.0 Buying Process: 1.0 Overall Facilities: 4.0

Trading in two vehicles, one near mint, the other needing tires....we were given rough trade value on both. We tried negotiating their 90k mile denali that had been sitting for three months with dry rotted tires and got nothing (other than a credit for the tires). Just to see where we were on financing they submitted it, only to come back with only one offer (meaning the inequity rolled created too high of a purchase price for the car and no bank wanted the deal!) We walked out only to go across the street to purchase a used escalade. We were given book trade as well as correct financing!! Very happy we didn't settle for Roper Honda.


As far as being taken care of, day of the initial sale,...

2.2
JHagins on 03/05/2012

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

As far as being taken care of, day of the initial sale, it was fine. Ronnie Sanders, the person that actually sold the Nissan Altima to me, was wonderful to deal with. That being said. Everything after the purchase was made, was horrible. I traded in my truck on this car. Being excited about the car, I forgot to take the two year tags that had been purchased two months prior to my new car purchase. My fault perhaps. But I also work in sales, I'd like to think that if something like that had happened to one of my customers, I would've at least picked up the phone and let them know. I lose sixty eight dollars even thought I had the receipt from purchasing the tags two months prior. The D.O.R. doesn't care. The dealership had my info and could have saved me this trouble with a simple phone call. I also had to wait for the title until four days before my temp tags were up and that was only because I called them out of concern. Then when I got to the D.O.R. I found out that all vehicles that are purchased from another state have to be inspected no matter what the year or make is. I personally don't have time to deal with the mess that Roper left me in, or care for the junk mail they send me. In my personal opinion, take the time and money that they are spending on the junk mail, and apply it to following up on the customer and making sure they are saving everything they possibly can. I also told Roper that I was looking for a second vehicle and gave them a decent idea on what I'd need. Haven't heard back yet, a month later. I bought a second car from another dealership one week later. I have had none of the problems with the second dealership.


The best dealer & srv shop N the 4 states. Have...

5
the1edge on 12/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best dealer & srv shop N the 4 states. Have traded here 4 years & never had any problems. The sales & service staff R great. When U go 2 Roper Honda U wont B disappointed


Best salesman I`ve ever dealt with.

5
Tobias on 12/19/2011

Buying Process: 5.0 Overall Facilities: 5.0

I Am 73 years young and have haggled for many cars in my life time. I will have to say the saleman "Stuart Hoover" wsa a real pleasure to deal with. He was direct and to the point. Roper is lucky to have this winner. Darryl Irion


We first started using Roper Honda in May 2000. We have...

5
fonedummy on 12/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We first started using Roper Honda in May 2000. We have purchased 4 vehicles from these folks. All our service is taken care of by these folks. We are always treated like close family by all the people at Roper Honda. We send our friends and family to see these folks for anything they may be needing...be it service or a new or used vehicle.


I have purchased five vehicles from Roper over the last...

5
haena99 on 12/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased five vehicles from Roper over the last seven years. The staff and service are just extraordinary. Ronnie not only went above and beyond, but he was fun and very focused on my satisfaction. In an industry that sometimes get a bad name, Roper Honda shines like a light on the hill. They have integrity and are always looking for ways to have a superior experience. I've lived in much bigger cities, and Roper Honda is by far the best quality service I have received in the auto world. Would definitely recommend to my friends and family!!


Sam called us with a bmw that came on a lot. The car had...

5
Keith Hyde on 11/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam called us with a bmw that came on a lot. The car had low miles and the price was right. Sam and Ron did their best to make the process a painless a possible.They worked with us in a friendly professional manner and still made the of experience fun!F and I was great on how they got us financed. The only complaint was the cost of the extended warranty.Other than that everything was GREAT!


We have used this dealership multiple times and each and...

5
dsadler on 11/03/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have used this dealership multiple times and each and every experience was very good. They are friendly, kind and very helpful. Everything promised has been followed through on. Would highly recommend this dealership and plan to continue to use them for sales and service in the future.


My husband and I have bought all our cars from Roper...

5
btarrant on 11/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I have bought all our cars from Roper Honda since 1990, when he retired from the Navy..We have bought several cars over the last 22 years but none even come close to Kathy Sleep:sales, Mike and Micheal:service, Darren, Karla and Wayne:parts and Ronnie, John, Jennifer and the girls in the business office at Roper Honda.. They have always treated us like family and when we have seen them away from Roper Honda, like the mall or Walmart they always make an effort to come to us and say HI and ask how we are doing..They are always there to lend a helping hand when we decide to trade our car in and to help us get the best car we can for the price...The Warranty Forever is wonderful to have especially when you drive your car alot like I do..Thank you to all of the gang at Roper HOnda...KEEP UP THE GREAT JOB!!!!!!!!


WE WERE IN JOPLIN TO WATCH A GRANDCHILD'S SOCCER GAME...

5
conklin on 10/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

WE WERE IN JOPLIN TO WATCH A GRANDCHILD'S SOCCER GAME WHEN THE OIL REMINDER LIGHT GAME ON. WE PULLED INTO THE SERVICE DEPT. TO ASK IF THEY COULD GET US IN FOR AN OIL CHANGE WITHOUT AN APPOINTMENT. THEY WELCOMED US WITH OPEN ARMS AND HAD US BACK ON THE ROAD TO THE SOCCER GAME WITH IN 30 MINUTES. THANK-YOU!!!!


I have purchased 2 vehicles from Roper and have had 1...

5
snoe on 10/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased 2 vehicles from Roper and have had 1 prior that they have done all the service work on. I have found them to be very easy to work with and very professional as well as friendly and not pushy. The service dept "Mikes" have always got me in promptly and even taken care of my concerns if I happen to drop in. I would highly recommend Roper Honda to anyone looking for a trustworthy dealership with a good service dept.


We have driven Honda vehicles purchased at Ropers since...

5
DAFrieze on 10/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have driven Honda vehicles purchased at Ropers since 1998. Their Sales and Service Departments have always been excellent to do business with. The staff is always friendly and ready to help.


Absolutely loved Aaron Mitchell. He was knowageable,...

5
LauraKeith on 10/10/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely loved Aaron Mitchell. He was knowageable, nice, funny and never pushy. Great purchase experience. Drove from Tulsa to Joplin and would do it again.


$30,980

Mileage: 60940

Color: Other

Transmission: Automatic

Body Style: SUV

City: Joplin, MO

Engine Type: I-4 cyl 2.5L

$35,982

Mileage: 39804

Color: Other

Transmission: 6-speed Manual

Body Style: Sedan

City: Joplin, MO

Engine Type: 2.5L H4 16V MPFI DOHC Turbo

$25,690

Mileage: 81978

Color: Other

Transmission: Automatic

Body Style: SUV

City: Joplin, MO

Engine Type: V-6 cyl 3.6L

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