Ron Tonkin Honda

Amazing and didn't feel pressured

They were great to deal with and did. It pressure me or make me feel uncomfortable. Thanks Tanya for being respectful and great to deal with.

Great communication and follow up

As a former car dealer I am very aware of customer service, CSI index, and how important it is for a dealership. I had searched for a personal car and found a used Mercedes SL 500 at Tonkin Honda in Gresham Washington. My communication with Silas, the used car manager was an excellent experience, and I commend him on his follow up and accuracy of information. This was very important as I had not seen the car, and flew in from Denver to pick it up. I was very satisfied and would definitely recommend the dealership.

Cheri Was Great!!

Cheri did an outstanding job of fulfilling my need of purchasing a Honda Accord. I told her what I was looking for and she wasted no time in showing me two options both of which met my desires. After purchasing the car she provided exceptional service to my questions. Her responses were rapid and right on point. I would readily refer other buyers to Cheri without hesitation. By the way I found Cheri at the Honda dealer in Gresham (not in Portland). Are they one in the same? Thanks for the chance to participate.

Just aGreat Dealership!!

Just wanted to say thank You to the Ron Tonkin Honda Dealership!! They are always very Professional and Courteous EVERY TIME I go in for Service on my Civic!! I bought my car from Ollie Moss and every time I'm in the Service Department he comes over and says Hello!! It's nice to be remembered and not thought of as just a "Car Deal" .....I would Recommend this Dealership to anyone looking for a car or even just needing Service on the one they have. I've even met the "Top Boss" Brent Behboodi, He has taken the time to say hello and have a conversation with me when I'm in for service. I love taking my car in for Service because it is Fast and Friendly every time and they make you feel welcome and almost like Family. Thanks again for the Great Service every time.

Amazing Service!!

From working with the financing department, to being greeted at the door- Service was amazing!! Everyone worked really hard to get me approved and out the door with a beautiful car.

Save your time - go somewhere else

Bottom line: I went with another dealership. Not only was working with Scott and David confusing, but I had 4 different sales people contacting me from the Tonkin dealership, asking for my information, like I had never met with anyone before. It is very frustrating to be bounced around to different sales people and none of them are on the same page. I ended up working with a younger guy, (not Scott) who informed me that the paperwork was looking good and I could come in that evening to review the financing....which I did. I drove across town with my 2 children at 8 at night to meet the sales rep and sign my paperwork. However, when I got there, he explained that the cars that David and Scott were showing me were not the types of vehicles I would be able to finance and the salesperson as well as the assistant manager were wondering if I would consider something other than a Honda and even if I were to consider another vehicle, I would need at least a couple thousand for down payment (Neither David or Scott mentioned the NEED for this and David even encouraged me to not use a down payment to assist with building my credit). Now my frustration kicked in because I drove across town thinking I would be driving home in a new car, and am hit with a down payment and the sales team questioning my car preferences (which I might add, was a list compiled by David himself). After the assistant manager got done speaking to me, as one would address a 6 year old that stole a cookie before dinner, I informed the team that I was done working with them and they needed to get their act to a more professional level. This was obviously a disappoint, given on how the interactions seemed when I spoke with Andrea via email and on the phone...and the first time I met Scott and David. However, it seemed like Scott pawned me off to a lower sales person because I wasn't interested in the cars he was pushing on me...which I find interesting that Scott FINALLY texted me just two days ago to see if he could still 'win my business'. At this point, I am sorry to say, he will not be winning my business now nor in the future. I worked with the McLoughlin dealership and was able to leave, same day with clear paperwork and with only sales person in a 2016. Doug with McLoughlin will make you feel good about buying your vehicle versus pushing you off the lot in a vehicle you don't like and/or can't be financed without hidden details.Train your sales people to be more professional, get on the same page, and understand you have all the time in the world because your livelihood depends on the treatment of the consumer.

Service

I went in with a driver's side mirror that had been shattered. The estimate I got consisted of an amount scribbled on a business card and Burton said "call me if you want me to order the part." I called and left 2 messages but didn't hear back, so I called the service desk, who had no record of my estimate because it was so informal. I had to go in again. Nichole looked at the damage but then when we went to order the part couldn't remember if it was driver or passenger side, couldn't remember if I needed the casing or just the mirror. Again-no written, real estimate. They ordered the part and scheduled me for the next day at 1, telling me it would take an hour. I showed up on time, handed over my key and waited. After an hour and a half I went to the desk to check on the progress since I had other obligations that afternoon. They had been looking for the part for the whole 90 minutes and had not even started the work!! They never thought that maybe they should come tell me that they couldn't find the part and that they would have to reschedule my appointment. I was the one who went up after an hour and a half to check in , so who knows how long they would have left me there. I have never encountered such poor management or decision making in a professional service business. I can' only imagine that it is because they have so much business that they really don't care about individuals or their time. There is no other explanation. I understand that things get lost but for the love of all that is holy, tell your customer what is going on. Why would you have someone sit for 90 minutes??!! I just can't say enough how I will never return, how I will never recommend and I will never support a Ron Tonkin dealership. My boycott will mean nothing to his bottom line and he will continue to foster business practices that screw the little guy. For my peace of mind I am done. By the way, I cannot believe they have received any "excellence in service awards" like the banners say. Must be some sort of scam.

The Best Auto Service Experience Ever!

I had the best auto service experience ever at Ron Tonkin Honda! I found that my engine is overhitting just one day before my family trip to Canada. Josh Matson and Gunard Solberg were willing to look at my car even though I did not have an appointment scheduled with them. They were completely booked, but to save my vacation, they found extra time and fixed my car the same day!! Thank you guys so much!! My family is so grateful!!!I highly recommend Ron Tonkin Honda!

Bottom line,they don't care about you once paperwork is done

Well, it's a long story but I bought my honda accord from them, I had few issues with finance at first but that got taken care and Cirk from finance was really helpful and I would like to thank him from bottom of my heart. But also, I was given the false information by Michelle from title department and now I can't drive my car for another two days (hopefully it will be just two days) because my temporary permit got expired. Bottom line, I am really disappointed by Ron Tonkin Honda.

Great Service

We had a great experience. We bought a Honda CRV. Andy Sorensen helped us. He was very respectful, personable and left us to make our decisions. He gave the facts of the car and was not pushy at all. We really enjoyed buying our car from Tonkin. The Manager and the finance person were also very helpful.

Unethical

I wish zero stars was an option. Tonkin is unethical, dishonest, and has no customer service. Poor communication, lies, and more lies to cover it up.

A Great experience

Dealing with Andrew in Tonkin's internet sales department was a very good experience. On a Saturday night Andrew drove to the coast to trade a dealer for the car I wanted. He was knowledgeable and personable through the entire transaction. This purchase was our 4th one with Tonkin Honda and probably not our last.

poor service dept

DO NOT TAKE YOUR car for service HERE! Ron Tonkin Honda service on 122nd has the worst customer service.Jim Sampson is RUDE and condescending. we brought our Honda Odyssey in for service and was told the charge would be 560.00 and was charged 675.00.When I went to pick up the van, the stereo, including dvd player, had no power and did not work. That idiot Jim told me perhaps when alternator went out it blew out stereo/dvd system and may have to be replaced! I asked him "is that even really xxxxx possible??" The xxxxxx just shrugged his shoulders . I was not told that system was out,,i found out after I paid and was leaving the parking lot (when I came back into the service dept and told Nicole that the stereo/dvd was out she said to pull back in service and she will get right on it and when I came back in she was rushing out to lunch ..I had to wait in line all over again).. and then that fool Jim apologized for NOT telling me... and if I can bring the car back in to search for problem. They could have and should have told me of this problem when they called to tell me the van was ready,on top of that they had the van for 2 extra days!...he said DEFINITELY NOT a fuse shorted and that they did check all the fuses associated with the stereo and dvd. The xxxxx then said to bring the car back next week as there is NO time to find problem this week. I then took the van to HONDA Specialist on 74th NE Glisan, which we shoulda did the first time, they found the problem within 30min... surprise:a shorted fuse! and they told us to replace the alternator was way overcharged. So DON"T bother getting service at RON TONKIN HONDA on NE 122nd unless you like to be jerked around and overcharged. THEY SUCK! (and that's giving them the benefit of doubt) ask other people who own HONDAs and took they're car for service there and they will each tell you what a crappy experience they've had at this dealership. GOTO Honda Specialist on 74th NE Glisan. Check other reviews here and read the same ol story over and over: Service Dept BLOWS!

Wonderfully friendly, efficient and professional service

I so look forward to using the service department at this dealership because of the quality of the service and the amazingly friendly and customer service orientation of all their employees. The check-in people are knowledgable and professional, AND they actually care about making things go well for the customer. All of them are excellent and should be commended. In my many years of car owning (I'm 76), I've never had a more positive experience at a dealership. My car is now over 4 years old so I've had lots of time and numerous trips to Tonkin Honda. My experience has always been very very positive!j

A New Air Bag

This site just below where it asks you to add the name of a person or person's who was not listed, would not allow me to add the most important person's name here~Her name is ( Trudy Dragoon Service Advisor ). If it was not for this hard working and very diligent person paying very close attention to her job and the total satisfaction of her customers, I would never have received the "Air Bag" which was greatly needed for my car. She really went to bat for Me in every way possible to make sure the issue at hand was well taken care of, and with 100% satisfaction.. I give her a huge Atta-Boy and many props for everything.. thank you for all that you did on my behalf Trudy, you truly extended yourself~ :)Simply, Me... Regina PartonPS Please see to it that her name is added to the list below and in it's proper place, thank You

Great price, great people

By far the smoothest car buying experience I have ever come across. Totally no pressure and up front with pricing. Rita even drove us to another tonkin dealership to get the car I wanted. Rita is awesome. Tonkin is awesome. They car was sold to me for $3000 under kbb and it was certified!

Best Service I've Ever Received

I've been taking my Accord to Ron Tonkin for the past 6 months now, and with every interaction I'm amazed with the professionalism, friendliness, and honesty of the staff. They've never once attempted to up sell me on anything, they're very straight forward, and best of all they fix the problem the first time. I was taken care of at Ron Tonkin Honda.

Car Purchase

We purchased our car from Ron Tonkin. It was overall a good experience. Andrew Sorensen was extremely helpful. I wanted a particular colour of the car and he made sure I got what I wanted.

Easy Pruchase of a CR-V

Our sales professional, Andrew Sorensen was friendly, had extensive product knowlege and a preasure to work with. Purchasing a new vehicle isn't brain surgery, you are just buying a vehicle. Many dealerships make the process long and painful and doen't need to be that way. Ron Tonkin Honda and Andrew made the experince easy, quick and painless. We'll be back next time we purchase another new vehicle.

Best car buying experience ever!

I'm a car shopper. When I buy a new car I want to really feel that I'm getting not only a good deal but the straight story. I also want to feel like I'm not getting upsold at every checkbox on the options sheet. Ron Tonkin's did that for me. I had talked to a number of new Honda dealers and it was all "Nobody will give you a better deal," and "I can't tell you what the accessories will cost until after the car arrives and we see what dealer installed accessories are on it." Yes, that last one is an exact quote. I dealt exclusively with the internet sales team of Steve and Andy and my experience with them was the eact opposite. All my questions were answered promptly and with hard numbers, the deal we agreed on by email and phone was exactly the deal they presented me on paper when I arrived at the dealership, No extra surprises at all, really... none.My new CR-V was ready and waiting. Andy did a great job showing me the car features and I was off with excellent financing (thanks for that Jess).If you're looking for a Honda, this is THE place to get it.

Authentic Interaction - A Breathe of Fresh Air

The last Honda purchase I had with a local dealer in Portland left me with some serious buyer's remorse and feeling like I got worked into buying something that I shouldn't have. I kicked myself for letting myself get "caught up" with all the Used Car Salesman BS. So, with this preparation and experience as a backdrop, I walked into Ron Tonkin and had a completely different experience. First, most of my communication was over the phone and they didn't waste my time with lots of salesmanship BS. They said what they could do, I told them what I could do - we met on mutual terms and got a complicated 2 car trade-in deal done. I've bought 20 cars in my 37 years, this was the best experience by far. I'd recommend Mike Schultz and Samy Sami to everybody. The biggest deal: their no BS approach allowed me to trust them - and they worked a deal out that was good for both of us with total financial transparency. Cheers, gentlemen.

Best Honda Civic Ever

The whole team at Ron Tonkin is amazing. They worked hard and crunched numbers and made everything work. No pressure at all. Sami is awesome!!! Always helpful and really cares. Thanks for another great Honda!!!

Thank You

Thank you Samy Sami for your continued dedication of delivering excellent, quality and friendly service to myself and our family. Again thank you from the Patterson-Lyde

Great Experience with Andy Sorensen

I had a great experience working with Andy Sorensen, while making my very first car purchase! He was friendly and honest, and truly made me feel that he had my best interests at heart. I also had a great experience financing the vehicle -Jess was thorough and patient. Thank you, Ron Tonkin Honda!

experience at Honda

I Went To This Dealership To Browse For A New Car And Was Approached By Rita. Didn't end up buying anything but Rita was very kind and helpful and an extremely knowledgeable sales person!

Great experience buying my Honda!

I had a great experience buying my Honda! The dealership had great customer service and my car was an amazing price. All of the people involved in my buying process were incredibly helpful and friendly. I would absolutely recommend this dealership for anyone who is looking for a car.

LIKE !

We came in for a second hand car and left with a brand new car. Samy and Ollie helped show the benefits of the car and we drove out happy. They were not only helpful, they were friendly.

Good Experience

Great deal. Chris Connolly made it work when others couldn't. Jess Haines worked efficiently. I was impressed and am very happy with the result. Thanks Tonkin.

2014 CR-V

I gave 5 star ratings across the board because of Andy Sorensen. Had it not been for his patience, honesty, and understanding, I would have given 3's, with price being the exception at 1 star.For starters, Andy drove out about 30 minutes to pick me up! He was very informative and thorough when showing us our soon-to-be CRV. He was upfront and patient with me as I took my sweet time to haggle down the price (or at least attempt to).He never gave me the impression that he was a car salesman trying to push me to close, but more of a friend who wanted me to make the best decision for myself.I should note that it was my first time buying a car at a dealership and it was definitely a learning experience. I can't say I loved it, but Andy definitely made it an easier experience for me.

Excellent all around!

From the moment we stepped onto the lot, Tim greeted us and helped us narrow down what we wanted. He gave us a great test drive and lots of information, and didn't press us to close that day. Two weeks later, we drove off in a 2015 Honda Fit with everything we wanted, and an incredible interest rate to boot! All around, the service was wonderful. I'd highly recommend this place.

2012 Honda Fit

Fantastic dealership. Honest. Friendly. And willing to work with us. My fiance and I expected a stressful car buying experience....That was not the case at all. It was enjoyable and stress free. I've always been a fan of Hondas. I'm now a fan of this Ron Tonkin dealership and will highly recommend it to anyone I know buying a car.

Consistent quality, value and trust!

I have a love/hate relationship with cars. I love them when they work. Hate having problems. This is why I always stick with reliable brands (Honda, Toyota, Apple, Nokia, Craftsman, etc). But even with the best brands, things can go wrong.We have a Honda Odyssey Touring Edition with 75K miles. A lot can go wrong with this car as there are a LOT of gadgetry on this van. For the most part we have not had any major issues. Except one. The front axle had a wobble to it that was hard to locate but eventually replaced free of charge from Honda. Excellent service and care, even though it was out of warranty. Ron Tonkin went the extra mile to communicate to Honda that it looks like a manufacturing defect. As I said, Honda picked up the tab. But that experience is not why I am writing.20K miles or so AFTER the axle was fixed, I had a ball joint go bad on the same side. Again, they determined that this was related to the bad axle (wobble) and Honda picked up the cost for this.All of this could not have happened without Ron Tonkin advocating for their customers. They really take the stress out of owning and servicing a car.One last note....From time to time I do call around to other dealerships and private Honda service shops and find that Ron Tonkin's service prices are right in the middle of the road on cost if not lower.

Car Buying Purchase

We haven't bought a new car in over 17 years, so we were not looking forward to the "process". I went through USAA and within minutes of starting the internet process Andrew Sorensen called me. He was great and sent me a price quote within minutes. Over the next week we conversed several times and worked out a price. We came down and Andrew was busy so Tanya helped us. As it turned out we found a different car on the lot that met what we wanted. Tanya helped worked out a price that we felt was the right one and purchased the car. We can't thank both Tanya and Andrew enough for making the process a pleasant one. And after that Andrew was more than helpful in helping us setup the car initially and offered any help in the future. It was a great experience for us. Thanks Tanya and Andrew!

Test Drive Experience

I stopped at several dealers in the Portland area while I was on vacation for test drives. Tim Darmody at Ron Tonkin was by far the most knowledgeable saleman I spoke to. He took the time to go over all of the features of the vehicle I was shopping for inside and out. When I told him the other vehicles I was looking at, he was able to tell me specifics about where Honda was better and where the competition was comparable. I really appreciated his candor and patience with all of our questions.

Best Internet Car Buying Experience Ever

Over fifteen years ago, my husband worked with an early startup that provided Internet services to car dealerships, and in all that time, we have only seen one dealership really execute on the mechanics of an e-negotiated car deal -- that would be Ron Tonkin Honda and Internet sales master Andy Sorensen on the car we bought 2 nights ago! Thank you Andy and Ron Tonkin for the best car buying experience ever and demonstrating that a dealership can successfully create a positive customer experience via the web. I couldn't be happier.

They go the extra mile to make you happy

We've been loyal and happy customers of Ron Tonkin Honda for more than 12 years. When it came time to replace our Civic Hybrid, we dutifully looked at the other hybrids and high fuel economy brands on the market. We really noticed the difference between the tense, high pressure environments at the other dealers and Ron Tonkin Honda. Whenever we walk into Ron Tonkin Honda, we are treated like family. It is a calm, no pressure environment. Erick Rodriquez helped us test drive every car in the Honda line-up until we found the one that was just right for us. When we decided on a 2015 Fit EX-L in Aegean blue, Erick worked diligently to locate one for us, and when he finally found one in Coos Bay, had it brought to Portland. The entire crew worked until the close of business on a Sunday to get our car prepped and ready. We love the car, and love working with the Tonkin team. There is nothing like driving away in your new car with a big smile on your face.

Internet buying form Ron Tonkin is the way to go!

This was was my first experience with an internet Car Purchase. it was a very smooth process . It will be my preferred method going forward. David way at Ron Tonkin was cordial, straightforward, easy to work with and compliment to his employer!

Excellent Experience

Ron Tonkin Honda was a really refreshing surprise. Without pressure Andrew Sorensen got me the car I wanted at the right price! I would recommend this dealership to anyone looking for a car. The staff was friendly and informed and never pushy- just helpful!

Had a Super experience

Had the best experience ever buying my car. They really made me feel at home. Samy treated me great, answered all my questions, graciously and calmed my nerves. It was my first experience buying a new car and everyone I dealt with here made it memorable.

Great buying experience with Tanya

We bought a 2014 Honda CRV with Tanya. Tanya was clear and communicative without every being pushy. She quickly found us the exact car we wanted. Jess in Finance was also very helpful and efficient in getting all our docs in order.

Wonderful Service! Thank You Josh!

I would like to take this time and give a shout out to Josh, one of the service managers at Ron Tonkin Honda. Long story short, after a long day of work I noticed my tire was very flat. I called Ron Tonkin Honda but unfortunately I called when the service department was closed so I left a detailed messaged. In the meantime I pumped my tires with air at a local gas station. The next morning my tire seemed fine so I drove around running errands. After driving around for a couple hours my "Check Tire Pressure" message popped up and sure enough my tire was once again flat. Since it was already 2PM and I still never got a call back I was pretty upset, I called Ron Tonkin again and the receptionist assured me that I would get a call back. Josh called me within 15 minutes. I do have to admit, I was a little difficult on the phone but he managed to stay polite and professional and was able to check my tire that same day! I got to Ron Tonkin Service department at 3PM and was out of there before 5PM. Apparently I had a good size nail in my tire. Thank you Josh for all of your help and definitely your patience with me. I very much appreciate your urgency in getting my tire fixed! The best part about this too was that it was completely free! I completely recommend buying or getting service done here at Ron Tonkin Honda!

Thank You Josh! Wonderful Service!

I would like to take this time and give a shout out to Josh, one of the service managers at Ron Tonkin Honda. Long story short, after a long day of work I noticed my tire was very flat. I called Ron Tonkin Honda but unfortunately I called when the service department was closed so I left a detailed messaged. In the meantime I pumped my tires with air at a local gas station. The next morning my tire seemed fine so I drove around running errands. After driving around for a couple hours my "Check Tire Pressure" message popped up and sure enough my tire was once again flat. Since it was already 2PM and I still never got a call back I was pretty upset, I called Ron Tonkin again and the receptionist assured me that I would get a call back. Josh called me within 15 minutes. I do have to admit, I was a little difficult on the phone but he managed to stay polite and professional and was able to check my tire that same day! I got to Ron Tonkin Service department at 3PM and was out of there before 5PM. Apparently I had a good size nail in my tire. Thank you Josh for all of your help and definitely your patience with me. I very much appreciate your urgency in getting my tire fixed! The best part about this too was that it was completely free! I completely recommend buying or getting service done here at Ron Tonkin Honda!

Once again, quality service and professionalism

I have been bringing our 1996 Honda to Ron Tonkin Honda for many years for mechanical maintenance.This visit was for repainting the delaminated roof of the car.The work was excellent and guaranteed for the life of the car. The shuttle service was great (David Cho and Juan) and the staff in the Body Shop office is great.Detrik Blue has been a great service advisor over the years and I want to be sure to mention him.

Brand new Honda Accord

Visiting this dealership proved to be a great experience in buying our first car. Andy Sorensen was our sales assistant and he was extremely personable and likeable. Andy was very patient with us despite our many hesitations during the process of buying the car. He did as much for us as he possibly could but without being intrusive or obnoxious like so many car sales men we've come across. Jess Haines was also a great help to us with the financial aspect of the purchase. He was thorough, timely and precise. Having bought a car at Ron Honkin I would highly recommend it as an option for anyone who wants to buy a car without stress or pressure.

Trade In

I visited the dealership for a trade-in value assessment and ended up driving away with a certified used car that matched my adored FIT (without the baggage I experienced with my original car). It was a very good deal, my sales rep helped me out a lot and the team worked WITH me, which I appreciated.

Great experience!

As the owners of two 20+ year-old Civics, a lot of inertia needed to be overcome to purchase a newer car. The Accord Sport will likely be the last ICE powered car we own, and we were very pleased with the professionalism of the dealership. Let's see if I don't have to re-solder main relays and ECM's after 20 years!

Friendly, dependable service

We were in need of a new truck and it was time to go visit Andy Sorensen at Ron Tonkin Honda. We had the privilege of dealing with Andy a few months ago when my wife was in need of a new car. We were very impressed with Andy's customer service, friendliness and honesty. So were happy to become Andy's first repeat customers this last weekend. When we're in need of another car, Andy will be the first we call.

Leasing a honda fit ev

Today completed leasing a honda fit electric vehicle. After 11 months of waiting, today is a happy day and salesmen have been very helpful, professional and friendly.

Review

Tanya had been really pleasant to deal with. Very upfront, polite, and friendly. My wife and I are really happy with the interactions we had in buying our Pilot

Excellent service!

I truly enjoyed my car buying experience at Ron Tonkin Honda. I worked with Andy Sorensen via email over the weekend and found him to be very efficient. He responded in a timely manner and was extremely upfront with the bottom line price of the vehicle. I was actually thinking about purchasing a brand new car through Dick Hannah Honda in Vancouver, but because I received excellent service from Andy, I decided to make the trip out to Portland to purchase through Ron Tonkin Honda. Andy was very patient and pleasant to work with!

The Best Deal for 2014 Honda Civic EX

I just bought a Honda Civic EX 2014 and found this dealer to give me the best deal out of 4 other dealers. I approve! Thank you Sami! Great Business from you :-)

Mike Amini is great!

Mike Amini is great! He was knowledgable about he Civic I wanted to test drive. He was unlike many car salespeople, in that Mike did not act pushy or unclear about details. He was a pleasure to work with, and I will be looking for him next time I need to buy a car.

Good Experience

My wife and I were looking to by a new Honda Odyssey. We decided to try the new car buying through our Costco membership. That put us in touch with Andy Sorenson at Ron Tonkin Honda on NE 122 St. In Portland. He was great to work with. He was very straightforward. No sales pitch. Just sold us a car. They added the accessories, and had us sign the papers and out in an hour.Great job Andy! Thanks Ron Tonkin Honda.

2013 Honda Fit purchase 5/31/14

I purchased a 2013 Honda Fit from this dealership on 5/31/14. I am giving Ron Tonkin Honda and its sales associates an excellent review because the staff that I worked with were extremely helpful, knowledgable, polite, and reasonable. Their sales specialist, Gandi Aziz, helped me find the right car that I needed and was very honest and pleasant to work with. I would recommend that anyone who is in the market for a new or used Honda talk with Gandi to find a good deal on their purchase. I would also recommend that anyone who is purchasing at this dealership work with their finance specialist, Kirk Dulaney. Kirk was helped me to get a great deal on financing for my car as well as the warranty that I purchased with it.

Great Service

I was called as a current owner of a 2012 Civic and offered a trade in deal that worked great for me. Everyone I worked with was courteous, professional and thorough. There was no pressure to do anything. The deal was just presented and executed well.

I had a great experience buying my first car.

My sales representative, Mike Amini, was most helpful, friendly, patient. He stayed with me throughout the entire shopping and purchase experience. I also liked his manager, David McGee, who checked in with us frequently, and Kirk, the finance man. The reason why I picked this dealership was based on my experience talking with Mike and David over the phone, before I even went in. When I did go in, my car was waiting for me, and everything went smoothly. I think we will continue to have a good relationship as I have my car serviced, etc.

Andy is great!

We have owned Hondas for years, and when it came to looking for a new one we started shopping. To our great pleasure, our search led to and ultimately ended with the Ron Tonkin dealership in Portland, which was a drive for us coming from Salem. Everyone that we met was great! Price was a consideration, yes, however we appreciate the straight forward, yet friendly nature of our Sales Consultant, Andy Sorensen. We had decided to purchase the car from Tonkin, and dealing with Andy made the difference for us. I would highly recommend him and will definitely use him again in the future. Thanks again, Andy!

My experience

I just purchased a new Hona Accord at Ron Tonkin on 122nd St in Portland and could not be any more satisfied. The moment I stepped into the dealership and was greeted set the stage for a marvelous experience. Andrew Sorenson listened attentively without interruption, parapharized well, and asked good and probing questions. His interpersonal skills are exemplary for a consultative approach. I will definitely keep your dealership in your mind in the future and will also refer Andrew to friends and family.Last but not least, my experience with Jess (FI) was equally impressive. He was friendly, fast, efficient and thorough. I appreciated his approach and his thoughtful manner while closing the deal.

Great Experience - These folks are to be commended.

I worked closely with Andrew Sorensen who drove down to Salem to help me test drive and examine the car. He was straight with me and had a deal in place with financing before I even drove, and I felt completely comfortable with him and everyone I talked to turning it down if that were to be my choice.From initial discussions to driving and signing, everyone here made me feel like a friend and had nothing but helpful and solid advice and conversation.These folks did me quite well, and I am impressed. I had two other cars in my queue and felt jerked around by both other dealers. Andrew and Kirk and David were terrific. Plus, Tonya.My Volvo is the best - used and with a warranty - totally did not expect that.

My experience with Ron Tonkin Honda

I inquired about a 2014 Accord I was interested in online. It was available at Ron Tonkin Honda in Portland. I received a response right away from David Way. He asked a few questions and then checked to make sure the car was still available. We came in for a test drive and bought the car! David was very professional and showed us how to operate all the options on the car. Jess handled all the loan documents - also very professional. Nicole set up (2) appointments for service - also very friendly and professional.

Easy Peasy

I knew that I wanted a CR-V. I made an appointment for a test drive. I was met as soon as I entered the dealership by Erick and he took me right to the vehicles I was interested in. We found a the color I wanted and he answered all of the questions I had at the time. I got to drive the vehicle and Erick gave me some great information about the vehicle I was driving. When we got back to the dealership, Erick laid out the financial details in a way that was easy to understand. I had some questions and he found the answers quickly and we were able to make a deal. Jason was very friendly and made the process of signing paperwork quick and effortless. When I was done with the paperwork, my new, beautiful CR-V was presented to me completely detailed with a full tank of gas. Erick gave me a quick tutorial of all the techie things that were new to me and even helped me sync up my iPhone. All said and done, I spent 2 hours at the dealership. It was the most pleasant car buying experience. I recommend Ron Tonkin Honda and Erick Rodriguez to anyone in the market for a new Honda!

Body work and customer service was good but.....

Joe was very nice to work with and I liked having the emails throughout the process to update me on what was going on with my vehicle. Although the body work and customer service were good, when I got my vehicle back it had mouse droppings throughout the inside of the car (cup holders, glove box, seats). There was also a very strong smell when I turned on my air vents. That could be from it sitting in the shop for 1 1/2 weeks. I'm a little nervous about whether there are still mice or even a dead mouse causing the continued smell.

Customer

This is the second car we have purchased from Ron Tonkin Honda. David Cho was GREAT!!! Very, Very knowledgable, I would highly recommend him!!!! Thanks David!!!!Dave,Chrissy and Drake

great sales experience

Andrew answered my 'chat' on the internet and the experience was great from the first moment. I was very specific with my needs and he followed through on everything I wanted. Most specifically I wanted an Odyssey EX because it had the console between the 2 front seats, but realized my price needs were too low. Andrew did his research and came up with a way for me to get the console and put it into the LX, which was in my price range. We are so pleased we were able to get a car we love with the wish list I started with. Thank you Andrew!Chris and Tom

BEST EXPERIENCE EVER !!!!!!

WOW !!!!!!! BRAVO DAVID CHO !!!!!!!! BUY HONDA !!!!!BUY HONDA. !!!!!! DAVID IS THE MAN !!!!!! AND PATRIK TOOOOO !!!!!!BRAVO!!!! THANK YOU VERY MUCH !!!RON TONKIN HONDA IS THE BEST !!!!!

Amazing Service and Car!

From the start we were welcomed at the dealership. Tim and Jason showed us around and helped us get exactly what we were looking for. Kirk made the financing process painless. We went in with a specific car in mind, and knew exactly what we needed for our trade-in, and that is exactly what we walked out with. We are thrilled with our new car, and with getting the deal we were looking for. Cindy and Randy

Surprisingly happy!!!

I hate car shopping! After a few stops I went no where else. I had a really good experience with my buying! No high pressure sales, and a great honest deal! I didn't know you could possibly walk away from a car buying experience.... Happy and satisfied!! I recommend this dealership and Ollie is the man, laid back and let's you do your thing. Go see him!

Extremely Satisfied! Best Deal in Town!

I did all my due diligence before arriving being prepared for wheeling and dealing. To my surprise they were straight forward and gave me the best deal! I would highly recommend Ron Tonkin. Go see Ollie!

Great experience

Tim Darmody was the best!! So helpful, friendly and best of all, NO pressure! He made a dreaded experience really great. We really appreciated it!

wonder experience

Went in because my van was stolen and in less than 2 hours I walked out with a new to me van, they listened to exactly what I wanted.

Great!

I purchased a 2012 Honda Insight dealing with Tim Darmody. Tim and the finance team were awesome and showed a genuine interest in making sure I was taken well care of. They did not rush me into a deal and I ended up picking a car I didn't even know about prior to my visit. Great team effort and I got a great deal. Prices are at blue book value our less. Great experience.

Excellent service

I just bought a Honda Fit over there. My dealer and the Finance Manager are very nice and patient. They offer excellent service to me. I will tell my friends about them.

Amazingly helpful and considerate and always giving me...

Amazingly helpful and considerate and always giving me coupons so i get discounts on services and free car washes. Before i take a long trip, I will bring my car in to have the fluids and tires checked, which they gladly do, for free, with an amazing attitude about it. I even get travel tips when i go there. I will never go any other place to get my car worked on. Its quality service here !

My 1st Car

I came to them by way of automall.com. David & Rita were wonderful & very patient. I checked out a few others but landed on a beautiful Ford Escape. This location is so friendly. I will have no trouble sending friends and family here.

We worked with Andy Sorensen to purchase a new 2014 Honda...

We worked with Andy Sorensen to purchase a new 2014 Honda CRV EX-L. He was friendly and informative, and easy to work with throughout the process. We will definitely think of Andy and Tonkin Honda again when we make our next vehicle purchase. Thanks!

Service at Tonkin dealership

My wife and I purchased 2011 Honda CRV, per owned certified after we test drove it. We found the folks at Tonkin very friendly and pleasant to work with. We appreciate the fact that they were not pushy to make the sales but fairly open in answering our questions and listening to us very well. They made us feel welcomed and as a result, we purchased our mini SUV on the same trip from Eugene. We also enjoy the selections they have and certainly would say they are second to none overall. So, if you are in a market shopping for a car, check them out and they will work their tails off to make it work and right for you. We felt they were extremity kind and on it when we need the ball rolling. Their friendly approached made it so easy for our two years old daughter to patiently hang in their and they were fast in getting things done. Our 4+ hour around trip from Eugene to do business with this dealership was well worth it. We appreciate it and look forward to return for future purchases. Mike and Daphne out of Eugene, Oregon

My daughter Angela and I came out to buy a car to help...

My daughter Angela and I came out to buy a car to help build her credit on March 22. We left very disappointed that day as we were pointed to cars that just were not acceptabe . We had driven about an hour to the show room and left feeling mislead. Amazing miracles Tonya called several days later and informed my daughter they had found the perfect little Honda civic for her and they would hold it for us to look at on Saturday the 29th of March. I was very skeptical and figured they were bringing us back for another let down. I went along with my daughter again and was absolutely amazed the Honda civic was there and it was just as described. The car was perfect I was highly impressed with the work David and Tonya had put into making my daughter a great deal. The paperwork was done promptly and I couldn't be more pleased. This was the first time I have ever been involved in a car deal that went perfectly with absolutely no pressure. I would recommend building your credit by giving David and Tonya a chance to help. They did a very impressive job for my daughter and her skeptical mom. Thank you David and Tonya you have renewed my faith. We will be back for our next car purchase. Theresa Cook and Angela Linderman

Outstanding service recommendations and workmanship

Recently (March 2014) at Ron Tonkin Honda in Portland, Oregon, Nichole Metcalfe, Service Advisor, and Ken Benson, Service Technician, had necessary parts ordered and replaced in the aging steering system of our 1994 Honda Civic in a very professional, timely, and courteous manner. We feel that employees like Nichole and Ken are genuinely involved and concerned with the safety of our families using Honda automobiles; and we are very grateful to Nichole and Ken for this caliber of customer service. We will be back, to have them address our future vehicle maintenance and safety needs. Many thanks Nichole and Ken.From the Lee's in Clackamas, Oregon

5 STARS

Rita Was Very Helpful. I Appreciate her coming in on her day off. Thank You Very Much

Went to the dealership regarding service of my existing...

Went to the dealership regarding service of my existing Honda and while there, interacted with Sales and the Body Shop.All in all, EVERYONE was very accommodating, genuine and the experience was extremely pleasing. Most appreciated!

Great Review

Mike The Used Car Manager And Tanya Our Sales Person Were Very Easy To Work With. I Bought A Certified 2011 Honda Accord Because Or Their known Reliability, There Were A Few Repairs Needed To Be Done. They Are Keeping Their Word And Fixing It. Thanks Team I WIll Be back To Buy Another.

Great Customer Service

Made Us Feel Very Comfortable Since our Arrival, From Salesman Steve To Manager Patrick, and finance Manager Jess. I Will Recommend this dealership to friends and family.

Customer Review

Very Helpful And Accomodating!! It was A Pleasure to purchase a car at ron tonkin honda. I would reccomend anyone to use them on their next car purchase.

Very Helpful

Rita and Mike were very helpful. They found the ideal car for us and made us feel like they had our best interest at heart. Very satisfied

Poor Service of Odyssey at NE 122nd Dealership

In my second visit to Ron Tonkin, I took my Odyssey in for recall repairs to the 2nd gear, the Ron Tonkin service repairman LOST one of the bolts to my front tire and said it was never there to begin with - wrong answer, as my husband checked over the vehicle that morning and it certainly didn't come off during my drive to the dealership. I asked about the need for the repair to the 2nd gear and how it affected the transmission. They said there was no correlation. Another falsehood. Upon reviewing Odyssey transmissions online there have been problems with the Odyssey transmission since 1999 and all Honda dealership know it. Ron Tonkin Honda on NE 122nd was dishonest in their repair services. I will never take my vehicle to them again.

This dealership was absolutely awesome. I live in Renton...

This dealership was absolutely awesome. I live in Renton Washington and I found this car on craigslist. The great price was what attracted me to this dealership to begin with. But after speaking with andy over the phone I knew this is where I wanted to get my car. He was friendly, knowledgeable, and over the next few weeks began to view him as more of a friend then a car salesman. I was able to go down last weekend and everything was great. Everything he came across as over the phone was true in real life. He got me the deal I wanted and really helped me out. And then to top everything off the loan manager kurt was awesome as well. He even found me more money and got me a lower interest rate. Best buying experience ever!!!

They got me in a truck with bad credit, that was a good...

They got me in a truck with bad credit, that was a good job. I went back after 12 perfect payments to see if I could upgrade. David said after 12 payments done deal. So I filled out a new app, David said your approved and he would call me back and if he couldn't find a used truck he would put me in a new dodge with the ability to shed my negative equity in a dodge with the large rebates they had. Never got that call. I am now at 14 perfect payments David and I am still waiting for that call !

Very good customer service

Agreed on a good deal without taking up a lot of my time.

Tim is a true professional :-)

By far the best car buying experience I have ever had!

Kind, Patient Service From Tim

Tim was our salesperson and he was fantastic! Very kind and not pushy, he gave us plenty of time to think about our options and the kind of car we wanted, color and so much more than that! We needed to really look into it and he did a great job of explaining things to us.

Great Experience

Excellent, caring, generous customer service exhibited by the service team here at Ron Tonkin Honda. Much appreciated :)

Quick and Easy Customer Service

Very good service! I felt like the process was very easy and transparent. I feel like all my needs were met. Thanks!

Excellent Service from Adam

Adam was very friendly and upfront in his disposition. He was informative and patient as we worked through the discover process. I don't wish to buy another car anytime soon, but if I do I would come back to Tonkin and Adam. Thanks for improving my impression of the entire car buying process!

Satisfying Purchase

Jay was really helpful and knowledgeable. I didn't feel pressured, I just felt comfortable buying. I would buy here again. I left happy and content.

Thanks Again

David was great to work with. I love my new car and will go back for another when the time comes.

Quick Process

Andy was very helpful and knowledgeable during both of our visits. The overall process went quickly.

Kudos to Ollie

Ollie won us over with his exceptional customer service

Excellent experience twice!

I bought my first new car at this dealership, and got all of my maintenance done in the service department. I also bought my second new car at this dealership. Both buying experiences were as pleasant as buying a car can be. I worked with David Cho on the second transaction and he was able to get me exactly what I required within a short period of time. He was friendly and accommodating to all my needs. I highly recommend this dealer for car buying and service!

Great Service, Great Car

Great customer service, in and out in no time and not to mention the car is great too!

Thanks Adam

Excellent customer service. Friendly staff, love my Honda! Our sales person Adam was knowledgeable and walked me through the process with ease - he is also very cute!

Excellent

Great job Hassan! Well done with customer service, we thank you very much for your help!

I recommend seeing Joe

A very pleasant buying experience. Joe was knowledgeable, helpful and low pressure. I would recommend him to anyone.

Highly Recommended

My experience buying a car from Tonkin Honda was exceptional. Adam was extremely knowledgeable and friendly and put my wife and I at ease with the car purchase. I would highly recommend both Tonkin and Adam to anyone in the market for a quality car and shopping experience.

Phenomenal Service from Jess and Adam

Jess and Adam are super phenomenal sales people. They helped me above and beyond the call of duty, highly recommend them to anyone in need of a car!

A+ Service From Adam

Adam was great to work with and very knowledgeable!

Painless & Enjoyable

This was a painless, enjoyable transaction. Adam did a great job explaining my options within my price range and spent enough time test driving so that I felt comfortable and confidant with my purchase.

Thorough, Efficient, Low Pressure

Great team, thorough and efficient, friendly and low pressure.

Superb Service From Tim & Jesse

Tim and Jesse were both awesome to work with! this was an easy transaction and I wouldn't hesitate to recommend Ron Tonkin Honda and Tim to friends and family.

Excellent Service From Justo

Justo was a gentleman and listened to what I had to say! He was genuine and provided excellent customer service

Good customer service after a bad experience

After complaining to management about how things were handled during the sale, i spoke with Stephanie Pileggi-Taylor, and she was able to contact her manager within hours, and the issue was resolved that same day. Stephanie was friendly, professional and listened to my concerns. Very impressed with Stephanie, and her manager, Patrick, and looking forward to more happy experiences with this dealership. Thanks Steph!!

Unhappy customer

I returned my leased car for a new Accord, and my experience was abysmal. After being held hostage for 4.5 hours, and agreeing to the lease terms with Mike ("Magic Mike" as he calls himself, gag) i saw Jess in the "finance" dept. Jess had me sign all the paperwork, and at the very end, showed me the terms agreement which was $15 per month MORE than what i had negotiated with "Magic Mike." Jess was quite nonchalant about it, and when i pointed out that this was a $500 mistake, he quickly said "no it isn't!" I informed him that $15 monthly over 3 years is, indeed, over $500. He's the finance guy but couldn't do simple math.... Next day, i called to let the finance manager know what occurred. Kirk called me back, told me he needed to locate the paperwork, assured me he would call back shortly, and 24 hours later, i'm still awaiting his call. VERY DISAPPOINTED with this experience, since my first time around was much better.

Exceeded Expectations

Very competent sales, accommodating beyond expectations

Impeccable Service

Great service, fast and through, great customer service. Thank you

Honest and Professional Service

Great service by Adam Elliott! No BS, very professional.

Excellent Service From Adam

Adam was very informative and knowledgeable with facts on the vehicle. He was quickly able to identify what was important to us. We appreciate the effort to arrive at a price that was affordable for us.

So Easy

Personable, low pressure, friendly, and knowledgeable.

Sincere, Courteous, and Trustworthy Service

David Cho was very professional and courteous. He spent time making sure I was settled on the car I wanted and then explained the details of features. He is sincere and trustworthy. I recommend David without hesitation.

Great Service

Great service. Easy to talk to, down to earth. Thank you for your help!

Superior Service From David

David was very customer friendly and a genuine guy. He was very patient and awesome to work with! Definitely a person I would recommend for anyone looking to buy a Honda at Ron Tonkin. Thank you!

Friendly & Informative Service From Ollie

This was a very straightforward and pleasant sales experience thanks to Ollie

Very Pleasant Experience

Joy was very welcoming and helpful through every step of the process. I never felt pressured and got all of my questions answered. The manager was also very nice - overall I had a very pleasant experience - thank you!

Great New Car Buying Experience

David was open and answered all my questions (there were a lot!) He was prompt. I had a great first new car buying experience. Thank you!

Wonderful Service From Rita

Rita was a wonderful partner in the car buying process. Low pressure and very knowledgeable. Overall, an easy experience with smooth communication.

Easy Buying Process

Very helpful, safe, fair, and fast treatment. Very friendly staff. Makes buying a new car easy.

Highly Recommended

Excellent service to buy a new car! best service I have had from salesman and finance people. I have bought 6 previous vehicles over the years and I highly recommend this dealership. Genuinely nice people.

Excellent Service From David

David was helpful and knowledgeable. He was very easy to work with! Overall, we were happy with our experience at Ron Tonkin.

Very Happy

Very very happy. Chris was excellent made our experience great. He matched the price from another dealer. Thanks

Courteous and Helpful

This is my second car purchased at Ron Tonkin Honda and I am very happy with how I am treated here. They listen to my requests and do what they can to accommodate said requests. They are very courteous and helpful!

Smooth Transaction

Tim was a great sales person, everything ran smooth just like our beautiful Honda!

Friendly and Helpful

Friendly and helpful service. Willingness to answer all of our questions.

The best experience my wife and I have ever had buying a...

The best experience my wife and I have ever had buying a car.From the moment we arrived there was no pressure.Most of all our sales rep listened to our needs and found what we were looking for.We also got the payments and terms we were looking for. There was no going back and forth for hours.We would highly recommend Ron Tonkin Honda to our friends and family.

David Way was very personable and I really enjoyed...

David Way was very personable and I really enjoyed working with him. I got the exact vehicle I wanted, and will always go through the internet sales department for future purchases! Kirk DJiany finished up the purchasing transactions for me. I had met him before and really liked him. He is probably the hardest working and most import man in the building. I was happy to get to work with him again, and hope he is there next time I buy!

We had a wonderful experience at this dealership. We...

We had a wonderful experience at this dealership. We were very clear about what we wanted and how much we were willing to spend. Dakota Lucero and David McGee worked with us without trying to over sell and got us exactly what we wanted. We were able to test drive, ask any and all questions and then work with them to get a monthly payment that met our request. During the process everyone had great humor, they were friendly and at no time was there pressure to sell us "more car" than we needed. They showed us any and all options so that we were aware but did not over do the selling. When working with Kirk Dulaney to do the final finances we again were treated with respect, honesty and a friendly customer service. He made sure we understood all of our options around the warranty and once we made our decision - he did not over sell or try to change our mind. Everyone was respectful of our time and needs. We will go back to this dealership and ask to work with these three again.Our only suggestion is that they have food or snacks available because the process of buying a car takes a bit - so it would be nice to have some thing to eat. :)

I worked with a salesman who helped with an online...

I worked with a salesman who helped with an online purchase. He did not meet my expectations as a dealership Gold certified salesman but Suzanne O'Neil in the Finance Office was more than professional, confident & was not willing to allow the deal to go through without doing everything she possibly could.First my insurance carrier was closed & she reminded me to get a policy online so I could take the car same day as the purchase.Secondly, she corrected 2 mistakes made by sales.Thirdly, she got me a better interest rate the next day which includes a service contract for the term of my loan.I cannot express more deep appreciation to her "bulldog" attitude when it came to getting me into my new (pre-owned) vehicle.Once I came back the next day to say thanks, my salesman was apologetic for his mistakes & we have since made amends.No shady business dealings here - this dealership is worth recommending.

Rita was grate person. She understud what Custumer need...

Rita was grate person. She understud what Custumer need Explain me everything about car what I need And Oslo she do best price for a car what I looking for in Portland . Thank you

This was the first time I had purchased a car from a...

This was the first time I had purchased a car from a dealer. It was a fantastic experience. Suzanne (the finance lady) was awesome. She looked for 2 hours to find me a better interest rate. She has wonderful person, extremely helpful, and very pleasant to talk to and work with. The salesmen were good humored and friendly even after my father made fun of their ties. "Nice tie, do they sell men's clothes where you got that?" Hilarious. Ron Tonkin Honda will be at the top of my list when I look for another car, and Suzanne is the main reason for that. Who would have known buying a used car would be so much fun?

Great salesperson and finance specialist... Provided me...

Great salesperson and finance specialist... Provided me with all the needed information and gave me the best rating and price ont the car... Thank you

The absolute WORST car buying experience I ever had. ...

The absolute WORST car buying experience I ever had. Among other issues:for financing I was assured that I would receive the best rate available including from credit unions. I have an excellent credit rating. They told me that the best rate was Honda Financial Services at 3.99% . So I took it. When I got home, I checked online and in less than 5 minutes found several credit unions offering 1.99%. So of course I re-financed with the credit union (had to wait 2 months for the registration to arrive and pay DMV a $77 fee).as I was getting ready to leave Ron Tonkin with my new car, I noticed that it did not have the all weather package that I bought. Nobody at the dealer had bothered to check the car.within 30 seconds (really) of driving away, a warning light came on. The dealer was already closed for the evening so there was nothing to do until the next day. Again, terrible customer service in making certain the car was OK.the duplicate set of keys they gave me did not work! They were for a different car. When I went back to Ron Tonkin, they kept me waiting for over an hour. Finally they told me they were making a new key, but the car would have to be programmed for the key to work. I could not wait, so they promised me they would call me within 30 minutes to set up an appointment. 3 days later, I still did not get a call back. So I called the dealer and set up an appointment. 15 minutes later, I got a call back saying they found the proper key. When they brought it to my house, it was the same set of keys that did not work! So again I needed an appointment. The next day when I went to the appointment, after about 20 minutes I was told that they can't make the key at the dealer and they didn't have it in stock - so the sales person totally lied to me when he told me they were making the key. In the end, they got the correct key and programmed the car. I will say that there is one person there in Customer Service (Stephanie) who is honest and very helpful. But everyone else is not to be trusted. I will NEVER buy a car again from any Ron Tonkin dealership.

I originally was going to buy my Mazda 3 at roin tokin...

I originally was going to buy my Mazda 3 at roin tokin Mazda but I felt like the guy trying to sell didn't not care about my concerns about the car so I walked away. And went roin tokin Honda down the road Ollie heard me out and fixed the one little problem and made the car all the more worth buying it was fast and easy and me and my mom loved his jokes he's jokes he was amazing !! And the rest of his team was to they all Mayes it a joy buying my car ill be back

This was the best car buying experience thanks to...

This was the best car buying experience thanks to Michael! Laid back, not pushy at all, not stereotypical car salesman AT ALL!!! Want a new Honda? COME HERE ASK FOR MICHAEL TAGGART!!! Was feet enjoyable and we love the customer service we received! Thanks to Suzanne O'Neill for sticking around despite her migraine! She was also awesome and a lot of fun! Thank YOU Ron Tonkin!!!

Dino was very courteous while we test drove multiple cars...

Dino was very courteous while we test drove multiple cars at the dealership over the last few days. After test driving the 2013 Accord, then leaving to test drive a few Fords and a Volkswagen, we came back and were not bullied into anything and were able to work on a pleasant price. Again, ask for Dino if you want honest answers and not to feel overly pressured.

They worked with my bad credit history and put me in a...

They worked with my bad credit history and put me in a great car regardless. The entire dealership took the time to make my experience hassle free. I gave an awesome rating, becuase I had an awesome experience! Thanks!

Bought a great car this last weekend, David and Suzanne...

Bought a great car this last weekend, David and Suzanne made it a very easy and positive experience! I walked away feeling like I got a great deal and am well covered with my warranty and GAP! I wanted my payment to be under $400 and somehow they made it work perfectly! I would absolutely recommend this dealership to my friends and family! Buying a car gives me anxiety, but this experience was a perfect 10! Thanks guys!!

Erick and David were great! They listened to my needs,...

Erick and David were great! They listened to my needs, helped me find the best 'Fit', and then worked with me on all of the options available.I will definately go back to Ron Tonkin and particularily seek out David and Erick for my next car purchase. Thanks!

My wife and I went looking for a used car, we stopped in...

My wife and I went looking for a used car, we stopped in at Ron Tonkin Honda.we were treated with such respect, we felt like part of the family.we were showed any dealership we wanted to visit no presure at all.we ended up buying a 2008 Infiniti. we will NEVER shop for another caranywhere else but at Ron Tonkin again.the sales staff that we workedwith should be commended on a job well done.Thank you again.Steve&Becky Matherly

I went in for a test drive and the notion of what I was...

I went in for a test drive and the notion of what I was expecting the car "salesmen" to be like. I was pleasantly surprised that there was no hassle, no pushing of unwanted items, no pressure and overall I was really met head on with what I did not expect, superior service, great friendliness, an understanding of what I could and would not do. I will bring family and recommend to friends this dealership but most of all these two men that changed my opinion of buying a new car! Thank you Tim and KirkTheresa

friendly, happy, straight forward, up beat, honorable,...

friendly, happy, straight forward, up beat, honorable, funny, comfortable, agreeable, helpful, informative, diverse, outstanding, respectful, very team oriented, and just an all round great place.

My husband Dennis & I decided on a whim to go get a...

My husband Dennis & I decided on a whim to go get a new Honda Accord for the 4th of July 2012.I work graveyard, so I wasn't able to go early.I called Ron Tonkin Honda about 4:30 to see if they were open, they were & said that they would be open til 7 or 8 pm, so I let them know I was going to come in.We arrived there about 6:50 & they were closing up.We met Jason Pense & he was helping us & a few min later David McGee came out to let us know that they wanted to make a great deal for us & not to hurry.I looked & chose a car to test drive & drove it.We came back & bought the car & were out of there a bit after 8.My husband & I came back the next day to finish up the deal & met with Jess Hanes & Suzanne O'Neil.Everyone was very nice & very helpful!Thanks Guys!Sincerly,Linda Rea-Smith & Dennis Smith

Great sales experience. We almost gave up on finding the...

Great sales experience. We almost gave up on finding the Hyundai Sonata we wanted, and ready to go buy a different car after the original car we were negotiating for was sold before we could come to close the deal. Ron Tonkin found us the car, and honored their quoted price. All went smoothly, no sales pressure. Minor corrections on the sales price when the final review held, but it was immediately corrected. Highly recommend this dealership. Worth the drive from the Seattle area and enjoy the Portland area too!

Bottom Line: we were given a quote over the phone. We...

Bottom Line: we were given a quote over the phone. We went into the dealership, where they laid everything out, the salesperson signed the paper and asked me to initial the final price. They brought over the contract and as we were filling it out (literally) another gentleman came over and said to stop, that they couldn't sell the vehicle to us at that price. He said they were losing too much money. They wanted to charge a different price, plus full retail on all the dealer accessories already installed (which were highly inflated prices anyway). I'm rating this dealer so low because they told me one price to get me in, but then wouldn't honor it when it came down to it. That's a deceitful practice to me. From reading other online reviews (yelp, google, etc.) it seems I'm not alone in thinking there need to be some major changes made at this dealership.

I received the Dealership Special Event in the mail to...

I received the Dealership Special Event in the mail to offer purchasing my used 2003 Honda Pilot for up to $1,000 over Kelley Blue Book Fair Trade Value based on their low inventory and the need for this vehicle. I have been the sole owner of the vehicle since I purchased it new from the Portland Ron Tonkin Honda on SE 122nd and they considered me a valued customer. I had an expectation of receiving an offer in the range of $7,000 - $7,500 for my vehicle based on a number of positive factors and my own research on Kelley Blue Book. I was offered $6,000 which included the additional incentive. Upon hearing my rejection and me heading out the door, a counter offer came from them for $7,200. I expect this type of treatment from most dealerships, but not Honda. The same thing happened this spring when I went to purchase the new 2012 Honda CRV. They gave me an extremely low ball trade in offer for my other car (Subaru Impreza - very good condition) and I went to Gresham Honda and received a trade in value $3,000 more than theirs with no haggling. No surprise that this happened again from this dealership. I feel the need to shower after dealing with these people. Avoid them at all costs, they will rip you off!

We purchased a used 2009 Honda Accord EXL

Our experience at Tonkin Honda and Tonkin Acura has always been very impressive if we bought a car or not. This time we bought a 2009 Honda Accord EX L. We are very happy with the service of our salesman Jess. He was very honest, patient and knowledgeble. We highly recommend this dealership and Jess our sales person. Art and Celia Galego

Andrea Rice was one of the friendlist, helpful people I...

Andrea Rice was one of the friendlist, helpful people I have had the pleasure of meeting and dealing with. Her honesty was refreshing. Her knowledge endless. I also had the pleasure in working with David McGee as well and just like Andrea I was so impressed with his honesty. He did'nt blow smoke like others I have experienced. I will tell everyone I know that they are the one's to go to when in the market for a new car. Thank You David and Andrea, this is by far the best buying experience I have ever had. Shelley Divine

At Ron Tonkin Honda getting my element recall taken care...

At Ron Tonkin Honda getting my element recall taken care of. I wanted a new spare key while I wait. So I asked the parts desk and he quoted me $30. So I went to the service desk guy to let him know and he tried to say the key is "$30-something" and another $78 for programing. This is right after I asked the parts guy how much it was. If you think car salesmen are shady, your service desk guy is just as shady if not more and they have it easier because your car is in for service and you guard is down. People should be aware of these bs when they bring their car in for services. I understand that service guys makes money off of commission but to lie to face like that after I asked one of your staff on the price of a key is pretty messed up.

they tried to charge my wife for a unneeded 8000 mile...

they tried to charge my wife for a unneeded 8000 mile service said if she didnt get it it would void her 100000 mile warrenty then took 2 hours to change oil and rotate tires.

I recently bought a new Honda Accord at Ron Tonkin, the...

I recently bought a new Honda Accord at Ron Tonkin, the sale man; Dave Way was great to work with. I called him on Sunday and work out a deal in less then 4 hrs over the phone and e mails, which was hard do to because of a trade in. The following Friday I picked up my new Accord with no hassles and the paper work was done with in 2 hours and I was off to Cannon Beach with my new Accord. Thanks you for giving me a awesome experience buying my new car.

I was searching for a new vehicle after my other car was...

I was searching for a new vehicle after my other car was wrecked. I can't stand the car buying experience, but this was by far the best experience I ever had. Our sales person Chris was the best. Very accommodating and went out of his way to find a Civic from another Ron Tonkin dealership with the color we wanted. Our finance guy was great too (can't remember his name). He got us a great rate and made it easy. Two thumbs up for the staff at Ron Tonkin Honda!!

This is far and away the best dealership I have visited. ...

This is far and away the best dealership I have visited. The staff were no-nonsense but at the same time extremely friendly. They go out of their way to help the customer and meet the what is demanded in terms of product and price. They are basically a customer first place and don't give you any of the other useless fluff that other places do.

To whom may concern: This is the first time for me to...

To whom may concern:This is the first time for me to purchase a car in the US. Ever since I walked in, Ollie was giving me a friendly welcome and be very patient to introduce me the car and answer all my questions. Then when I decided to buy the car, Waled and Ollie both worked with me on all the matters very thoroughly. They tried to help me to get things the way which would benefit me the most. I really appreciate their wonderful service.They have a very good knowledge about what they are doing, they treat me very sincerely and polite. I feel very comfortable there working with them to get the paper work done. They also created a very pleasant atmosphere in the shop. I will certainly go back when I'm ready to purchase another car and will recommend others to purchase cars there too. Thanks again for the good service,Best Regards,Tong Wu

I was very interested in a new Honda CRV. I worked only...

I was very interested in a new Honda CRV. I worked only over the phone with Waled; I received the best service I could imagine. The vehicle I wanted was very hard to find and Waled worked tirelessly to locate what I wanted. I never wondered what was happening because he was in constant contact. When my vehicle arrived, I drove to the dealership and received the warmest welcome from Waled I could imagine. To complete all documentation, I had the fortune to work with Samy. All aspects of my new vehicle were described clearly and then Samy took me out to actually go over every perk included with my purchase. I had a great experience. I would recommend Ron Tonkin Honda without hesitation. They are fabulous. Thanks everyone.

Jess was extreamly friendly! He went above and beyond to...

Jess was extreamly friendly! He went above and beyond to make sure we were happy. Jess had very good customer service, and because of that I reccomended all of my family to do business with Ron Tonkin. We were impressed by his willingness to help figure out our finacing, even after we left. Thank you for your time!Kelsey

Absolutely amazing experience, especially since this was...

Absolutely amazing experience, especially since this was my first new car! Rita was very helpful and very friendly when telling me about the cars I was looking at and Kirk was very nice and funny when we were signing all the papers. He always took the time to explain every document to me before I signed it and made sure I understood it. Excellent people, excellent service, and excellent cars! : )

Pleasant sales experience with Samy Sami. With Samy...

Pleasant sales experience with Samy Sami. With Samy there was no pressure to buy what I didn't need. He focused on identifying my needs and then matching me with the right vehicle. Additionally the finance experts made sense of the numbers and I was able to establish trust with them. Everyone was a pleasure to deal with.I would recommend checking out this dealership before you buy elsewhere.

We were so impressed with Mr. Sami and his extensive...

We were so impressed with Mr. Sami and his extensive knowledge of the Honda line, especially the Honda Fit 2011 which we purchased. There was no pressure to sign on the dotted line, which I REALLY appreciated after being to many other dealers. Instead he spent time explaining and demonstrating all the various features and how they worked, and was so pleasant and personable. His dedication, conscientiousness, and knowledge really stood out and was so refreshing after so many tiring hours with other salesmen who lacked his skill and knowledge. Also, he promised me that if I could find the Honda I wanted for a better price he would match it, and he was good to his word. Also, Mr. Sami's excitement about the car was infectious and for good reason as it is a wonderful car! We are so very happy with it, got a great deal, and had a wonderful buying experience.

Bruce Flagstaff was very knowledgeable and helpful. He...

Bruce Flagstaff was very knowledgeable and helpful. He correctly identified the sound my car was making and made a great effort to make this process convenient for me. He also worked with me to find a time I could bring it in. He assisted me in getting a car for while mine was in the shop and assisted in getting me the best price on my repair. He went above and beyond to make my service experience pleasant and made me feel like a valued customer.

this was an expensive service visit, and J.Lo helped me...

this was an expensive service visit, and J.Lo helped me tremendously by finding usable discounts and price breaks that helped me with the final bill. The service was timely and I appreciate the no bullshit approach to it all. Thank you so much for your continued excellence.

I just want to start with a BIG THANK YOU to Jim in...

I just want to start with a BIG THANK YOU to Jim in service.... He wentbeyond his duty to help me resolve a problem. My honda S2000 leatherseat split. I was very upset when I came in for my routine oil service.I told him and he looked at it and said " Let me see what I can do...nopromises BUT I can also refer you to a great leather repair man if Ican't help with this" Perfect... a few days later He called to let meknow that honda agreed to replace my leather and only charge me 50.00. Ican not and have not said enough of the OUTSTANDING service Jim providesme and how I have told many people about the service and quality of RonTonkin Honda.THANKS.. a forever customerTanja Weller

We have been taking our cars to Ron Tonkin Honda for...

We have been taking our cars to Ron Tonkin Honda for years. The service staff is thorough, clear, and communicative. Recently, we bought 2 lightly used cars from them. We wanted to buy from them because our experiences have always been honest and pleasant. Waled went above and beyond to make sure we got the exact cars we needed and even took me home when I was stranded at the dealership. Couldn't have asked for better service. Looking forward to using Ron Tonkin Honda for many years to come.

I am a long time service customer of Ron Tonkin Honda on...

I am a long time service customer of Ron Tonkin Honda on 122nd ave. Evan the service representative personifies professionism, courtesy and integrity based customer service. I have been treated kindly from the long time technicians, Ron and Ken and have not had a problem with any service thus far. I also value their customer service manager Stephanie and have emailed on several occasions to service manager Jon. Thank you

We were very impressed and happy to meet and do bussiness...

We were very impressed and happy to meet and do bussiness with Jim Gordon was very knowledgeable and very professional and we were very haqppy to do business with him and the dealership. We have recomended Jim to many of our friends and bussiness associates.

I saw a car/price I liked online and talked to Adam. I...

I saw a car/price I liked online and talked to Adam. I was told to expect a fair trade in value based on kelly blue book (kbb.com) trade-in values so I took an afternoon off work and went in to do what should have been an easy transaction. When I got there, the closer guy, Jason, made a lowball offer for my trade... 25% under the kbb trade value and tried to justify it by showing me auction values for a car that wasn't even the same model as mine. After pointing out the problem, Jason told me a long, irrelevant story about selling his Tahoe and wasted my time. He then asked if I would pay kbb full retail for his car to "balance" the deal. It's crap like this that gives dealers a bad name. I didn't appreciate the dishonesty and having my time wasted. I won't be back. If you go in, do your research on the value of your trade and hold your ground.

I had a great experience purchasing a new 2011 Honda CR-Z...

I had a great experience purchasing a new 2011 Honda CR-Z from Ron Tonkin Honda. I checked out their inventory online and requested a quote on a particular vehicle. They didn't end up having that car in stock, but their Internet Manager, John, went the extra mile. He immediately suggested other dealers in the area that they could pull similar cars from, and offered to pick up vehicles the next state over.I ended up going with a different car that they had in their showroom, and the in-person sales experience was great. John and his associates got us in and out quickly and efficiently, and kept the upselling to a minimum. I'm happy with my purchase, and I'd recommend Ron Tokin Honda to anyone in the Portland metro area.

I had positive experience with Ron Tonkin. Obviously,...

I had positive experience with Ron Tonkin. Obviously, they want the best price they can get and I wanted the best deal I could get. They aren't a non-profit. Everyone who works there has to earn a living.When I emailed Ron Tonkin the lowest offer I had received on-line, which was lower than their offer, they countered with much better deal. They respected my request not to contact me by phone. I emailed their offer to the other dealers and other dealers replied they couldn't match it. When I looked at the car, of course, the salesman tried to sell me the options, but when I made it clear that there was no way I was going to pay for them, that they were not something I wanted or needed, I was not pressured. I did buy a different option, was completely aware of the technique used to get me interested, which was well done sales strategy that made me smile because it was choreographed well, but it was option I wanted, and I did not feel any pressure. It is their job to have options and try to sell them. I enjoyed the sale and part of the experience was observing implementation of effective sales techniques. It was no different from a high end restaurant where the waiters learn to get people to add the dessert and coffee after dinner because these are high profit items. Same with the options on cars, I would guess. I don't feel I have to buy dessert but I often buy it because I decide I want it. I left with lease deal for Honda LX that was better than any other dealer offered, even with the option I chose. I don't expect any problems with service.

Internet-searched all Honda dealers in OR for new 2011...

Internet-searched all Honda dealers in OR for new 2011 Ridgeline. This dealer/salesman was #1 in: pricing, follow-up, negotiating and delivery. As a salesman by profession, I am always very skeptical/cynical. John Haddock and his managers exceeded my expectations. Have not dealt with service so jury is still out. So far, so good.

Run fast. Run far. I am embarrased to say that I own a...

Run fast. Run far.I am embarrased to say that I own a vehicle from these crooks. While the Honda vehicle itself is great, this team has proven to be unscrupulous liars.When I originally began looking for my Honda CRV, I went to my closest Honda dealer (Dick Hannah Honda - see the separate review) and was quickly violated by their team and gave the Tonkin team my business.At the time, I was so unravelled by the previous experience at the other dealership that I didn't realize that I had walked onto a dealership who worked in the exact same sales model - pressure the customer and promise the moon. What started out as a base LX package with an "internet price" of $21,665 rapidly ended up being a $25000 sale.That being said, it was my fault for letting them pressure sell me into the added options. I knew I'd have a second purchase coming up in a month or two, so I expected to bat .500 by getting a "good" deal on the next one.... right....This past weekend (less than 90 days from the initial purchase) we picked out a car from the online inventory and I called the original salesman. He didn't remember me but acted like he did. Regardless, I honored my word by giving him the chance to make a second deal off of me. We drove the car, we liked it, we wrote down the sticker price of $19860 (for a Honda Fit Sport with Navigation) and he verbally said we could take $515 off so they could sell it to us at "invoice".We did not have our trade-in car with us, so we told him we'd return in the morning to close the deal and trade the old car in. When we arrived the next morning, we came prepared with print-outs from KBB.com (Kelley Blue Book) as the Honda website redirected us to it. The "Good" trade value for our vehicle was $2025; the "Fair" value was $1525. With no time to spare, our sales guy took the car back to the service bay and had the used car manager appraise it. He came back saying he'd be willing to give us the "Good" value minus some money for tires and repairs. What he neglected to mention was that his "Good" value was our "Fair" value since he was doctoring up his appraisal printout from KBB! If indeed the vehicle would qualify for "Good" status, then why was he trying to offer us only $900!!!We challenged him on his incorrect values and he played make believe for about a half hour while he doctored up more fake documents with more fake trade-in values. (I'd hate to see his family albums after he gets done Photoshopping everything - I bet their "European" vacation photos are really in Hermiston, OR or Weed, CA!!) Finally, he negotiated that he'd give us $1300 for the vehicle as if he were doing us the biggest favor in the world.We looked at their offer sheet and noticed something odd about it...other than the fact that they front-loaded $3500 of services that we didn't want.... The sticker price we had written down from the night before had gone up! That $19860 minus the promised $515 was now $21K instead of being $19345! We called the sales guy on this, but he played dumb and acted like we were lying about the sticker price. Arrrgh! I'm not a violent person, but if ever I wanted to punch someone in the face, it was then and there right on the showroom floor!One thing led to another and he finally called out his finance manager who tried the age-old trick of switching financing variables around to meet a "desired" monthly payment. He thought it would be just fantastic if we had a nice low payment of $293 for 84 months for a $19000 car. Hmmmm...we calculated that out to be roughly $24000 with $5000 in his pocket. He challenged me very indignantly when I called him on it. I told him if I wanted to continue extending the term of my loan to get the payment amount I wanted, I'd be looking at a $110,000 Porsche, not a $19,000 HONDA FIT!!! Again, he took that as a buying sign and personal challenge and promptely turned his sheet over and started to frantically write out the numbers hocus pocus that dealerships train their finance managers to do.At that point we had to leave. My sales guy who I had extended the gracious opportunity to get a second sale (mind you, this was within a 90 day period) was painfully cavalier about having us walk out. I think his exact comment when we told him axiomatically that we were going to look elsewhere was "...oh well, its just the beginning of the day...". What a jerk.

Saw online deals and went by to check them out. Ran my...

Saw online deals and went by to check them out. Ran my crdit and was told the ONE car I Could buy. Intimidated and embarassed, I bought the car. It seemed like a great deal and they kept telling me what a STEAL it was. They INSISTED on some stupid tracking device for $800 (dealer cost). By insisted-I mean INSISTED and got a two year warranty at $2,000 and the car was $9450 alone. Then the "Gap Insurance" again-no choice there.....funny about how many choices I was NOT given.Well the car is hunk of crap. First the scumbag sales guy won't give me the MASTER KEY or the ASOLUTELY NECESSARY REMOTE-THAT ALONE WAS MENTAL WARFARE. Wow, they were so nice, they gave in. The Lights on the radio were dead-whoops-a recall. Then, the seat belt didn't retract-another basic honda staple. They were so nice that when I got the car back AGAIN the oil was low, someone had a dog in my car, the transmission was malfunctioning, the brakes didn't work, the battery was old and needed to be replaced.....and the car is less than 25 days old. Oh-and the transmission light is still on. Off to RON TONKIN HONDA.....THE PLACE THAT SELLS YOU A CAR TO NEVER DRIVE ONE.

Last minute options markup - through online sales...

Last minute options markup - through online sales department - STAY AWAY!!! by noahdavis on 05-13-08 (06:15PM)Pros: Sales rep was niceCons: Installing $600 worth of options after we agreed on (and put a deposit) on the purchase priceI'm writing this minutes after getting off the phone with their GM Pat. I had reserved a Base model Honda Fit a month ago w/ no options. We agreed on a price, in writing via email. I gave them a $500 deposit and they even sent me a VIN # of the vehicle. Literally an hour before I'm about to pick my wife up from work and get our new car, I get a call from our sales person, Mark telling me that there was a mix up in the service area and they added some optional accessories to the car, some of which can't be removed! Not only that, but it's $600 worth of crap that we don't want, never asked for and were told when we reserved the car, we weren't getting! They even offered to remove the mats and trunk tray bringing it down to $400 over what I'd agreed to pay.When I talked to the manager about it, he agreed that it was a mix up on their end, but that we'd still have to pay for it, or wait another month for the next shipment. He stated that they were popular cars and most people want options with them. They'll probably sell my car to some sucker in the next week.The thing that kills me, is they had a satisfied, guaranteed sale (with a first time car buyer no less) 99% of the way complete and they're willing to let it go.And over $400 RETAIL!I may have been a special case, and this may have been a rare screw up on their part. This was an opportunity for them to show that they'll take care of their customers if things get weird (as they can easily get weird, when buying a car) - and decided not to.Anyway, I'm doing the only thing I have the power to do as a consumer. Write this review of them and post it on as many public forums and tell as many people as I possibly can.If you live in Oregon, please don't go to a Ron Tonkin Dealership. Buy elsewhere.I had a horrible, horrible experience.