Rohrich Toyota

Excellent service

Service staff were extremely friendly and helpful as always! The lounge was comfortable and I appreciate the coffee and donuts.

prompt service & clean facilities

employee very courteous and professional, cleanliness of facility, ease of using internet, prompt service and they even wash your car when done

Great service, in and out with no delay. Clean

Professionalism of people I worked with. Very efficient and complete job, done quickly. Very pleased.Very clean shop and courteous employees.

State inspection

Mike W. has always been extremely helpful. I like that Mike is always the individual that takes care of my car ...each and every one of my inspections, so he knows my vehicle. I typically wait for my vehicle. I'm usually there in and out in a reasonable amount of time. Great waiting area...wifi capable and can do work as I wait...

Great Service

I walked in without an appointment, i was taken care of quick and professionally. I will take my other car there to get serviced.

Great service

Fast service during my appointment, very nice facility, the people were all very friendly and helpful. Would def go there again, great job guys!

2017 Toyota Tundra Limited

Their ability to answer any questions I had and their follow up if they needed to find out the correct answers. Their politeness and they did not pressure me. Their willingness to allow me to sample the trucks I was interested in. Sticking with one salesperson for all of our needs was refreshing,

Great service

Excellent customer service. Very friendly and was very quick. I would definitely recommend them to friends and family in the future.

Service

Service mgr was efficient and the shuttle was so helpful to me. I'm never sure if my car gets scratched though sometimes I

Service evaluation

Efficient and fast service. On line scheduling. Courteous staff. Comfortable setting. Attention to detail. Don't need twenty words! I won't rate this survey question!

ALWAYS GREAT SERVICE

Every time I come in for service, I know what they are going to do and how long it will take. it is always accurate.

car buying experience

The salesman are very thorough and take the time to explain all of the options and do not use any pressure tactics.

knowledable sales rep

Sales representative was very knowledgable and low pressure. Knew details of the car we wanted and was patient in demonstrating these.

Great staff

Very friendly and thorough. Answered any and all questions. Financing was unbelievably easy and very professional. Would be happy to buy there again

New sale

Quick, easy and fair. No problems. I would recommend them. I purchased a new Tacoma. The process was very pleasant

Always a satisfied customer

I always appreciate dealing with the Rohrich family of service for my '07 Toyota. The dealership is a wonderful experience of having auto service done. The facility is beautiful and comfortable; the service people are friendly and knowledgeable. I will always deal with Rohrich.

Great Service

Service is always good; personnel very good to deal with. I ran over a curb - they got me in for service on short notice and examined the car for me to make sure it was safe to drive.

Great experience

Excellent waiting area. Friendly, efficient staff. I love the communication through email to remind and alert you of your appointment.

Wonderful Service

Courteous and pleasant personnel who explained what needed to be done clearly and gave an accurate time frame for the work to be completed. They made everything easy. In addition, the waiting areas are very nice and comfortable. Thank you!

Inspection and oil chanfe

Fast, well performed and reasonably priced. Completed several hours earlier than anticipated, shuttle service pick me up quickly and return to me to my vehicle

Honest, clean facilities, quick and thorough.

Rohrich does not say that you need some work done which you do not need, such as brakes or tires. Other places could tell you that you need these things just to get you to purchase them. they are thorough and honest.

Clean, friendly, knowledgeable service

Rohrich had friendly service and knowledge service about a recall on our vehicle. They ordered parts and assured us of a speedy repair to the recall.

timely service

The preventative maintenance work and the PA State Inspection on my 2005 Toyota Prius was performed in a timely manner.

Sales Experience

C.J. King did a great job. Found him to be personable and very knowledgeable. I had told him in advance I was coming, and he had everything ready to minimize the time it took to do the transaction. Followed through with all the things I had requested. Knowing this particular vehicle was one that was subject to the airbag safety recall, it was especially important to me to see iron-clad documentation that the re-fit had been completed, and he was able to provide it. Felt like I got a fair price for my trade-in as well.

good experience

good communication. accommodating to our schedule. work done in a timely way. easy to schedule an appointment. good customer service.

Thanks Rohrich

The guy was super helpful, didn't talk to me (young woman) like I was stupid. Which is pretty rare at a car place! Thanks.

Quality Service and Environment

1. Staff behavior and personal interaction2. Internet lounge and general atmosphere3. Coffee and pastries in the morning (didn't realize the pastries were just a morning thing. I missed them this time.)4. Complimentary carwash.

Service manager corrected poor customer service problem

I received a card in the mail for my Toyota Matrix to resolve a recall issue. I called the number and Toyota insisted that I set up an appointment. Rohrich made my appointment over the phone. I received 2 email confirmations. When I arrived at the scheduled appointment time, the service agent told me, "Someone should have called you. We don't have the parts for this recall and we won't have them for over 6 months." I was very frustrated that they would waste my time like this. I asked to speak to a manager and he said there was no one there. He did not give me the manager's information, but said, "Call Toyota." I said it was their fault but also Rohrich's responsibility, to which he gave me the name of the woman who set up the appointment. Several days later the service manager called me and apologized. He offered to pick up the vehicle and explained the error on their part. The employee did get in trouble for his poor handling of the situation. They did send someone out on Nov 28 to pick up my car and had the work done. I appreciate the Service Manager's work to correct this issue. It is important to report these experiences.This is horrible customer service and makes me never want to return to this location. No excuse for this.

efficient and well organized customer service

Friendly customer service, efficient; the shuttle was quick and the driver was absolutely great. I had a wonderful conversation with him!!!

Car Inspection

Fast courteous service. Kept me fully informed. Washed my car. Clear, easy to understand invoice. Easy to schedule appointment on day convenient for me.

Great service

The service was fast and thorough (they were doing the inspection) and all the people I interacted with were nice.

Sales

Everyone is friendly and treats you like family. Mark is the best GM in the business and I appreciate everything he did for me.

Inspection

Making an appointment was Convenient and the service was great as always. Thank you for being so accommodating. It was Great to get the air bag recall done at the same time.

Great Service

Car was ready when promised. The service representative was courteous and attentive to my concerns. The service was thorough and complete.

Flat Tire Panic!

Maryann in service was so helpful when I really needed to get an appt fast. Michael was also helpful and the other man in service- at first they thought I messed up the appointment but they handled it all professionally and kindly. Sounds silly but I also like the coffee in the lounge and the car wash; but it is the service folks who made the difference; whether on the phone or in person.

RAV4 2010

I was given all the support to purchase my car. The person who was in contact with me took the time to go with me to an auto service to have a look at the car. However, Rohrich has not given back to me a check that has no payment order by a bank mistake and that was properly replaced by a cashier check delivered by the same bank.

Great dealership

They were very knowledgeable and took their time with me. No sales pressure and went over every detail about my new vehicle.

Excellent service, comfortable internet cafe

I was able to make an appointment within the week. They completed two recalls. They knew I had not had the recall repairs completed. They lent me a loaner car. Everyone was friendly. The waiting room cafe is very comfortable. WIFI is convenient. They washed my car.

Fast service

Took my car in for a state inspection and service as well as a full detail. Work was done quickly and the car looked great when the detail guys were finished with it.

Great service and personal support - yet again!

Just purchased our 5th vehicle from Rohrich Toyota. We exclusively work with Kevin Kinsella and continue to be pleasantly surprised at how up-front, genuine, and helpful he is with the additional support of the entire Rohrich Toyota team.

Wonderful employees and Wonderful service!

My experience was great and so easy! I received excellent service, prompt follow-ups, and customer-service oriented help. Thanks so much for all you do for your customers!

another quality visit

fast service, excellent shuttle service. minor problem to be taken care of this weekend (working around my schedule). clean restrooms and lounge area

great service

The service man was very nice. He explained what was done and some items that will be coming up in the next few months

Great staff and service and show room!

very friendly staff and support staff....willing to help get the best deals.....great car I would recommend Rohrich Toyota to my friends and family. everyone was willing to help....

Great service

Very satisfied with my visit. Completed everything in a timely manner and also squeezed in my state inspection. I always get great service and treated properly at Rhorich Toyota.

Friendly service and parts department

Prompt service. The parts department and service department worked together to answer my questions. I didn't need much done, Routine service.

High Service Quality

I like the high quality of service, and the assurance that things are done right. More doughnuts, please, and maybe croissants?

Fast, great service.

Fast, most improved. Love the shuttle and the shuttle driver! I have been going to these guys for 4 years now. They seem to be continuously improving their service staff.

Excellent service

This is the second vehicle I have purchased from Rohrich Toyota, and over the course of the last thirty years, my parents had purchased over a dozen vehicles previously from this dealership. I have always found Rohrich's employees, especially Kevin Kinsella, to be polite, knowledgable, and helpful. Staff at Roerich were never pushy or intimidating, and always show courtesy.

Rohrich Toyota

Rohrich had a very friendly and courteous staff that made me feel at home and did not pressure me. If they didn't know something, they went and asked. The entire staff treated me with respect.

Great Service

Sales person put me at ease and was knowledgeable. CJ did a good job of walking me through the buying process.

Great Service!

Great service, and knowledgable sales people. Helped us figure out what we needed based upon what we said we wanted.

Great service

Everyone was friendly and offered great service and very knowledgeable about their products and the services they offer. I would definitely recommend my friends and family.

Great service

Everything was perfect from start to finish. Everyone contacted was courteous, knowledgeable and professional. I have no complaints to register at all.

Pleasant experience.

Toyota Rohrich - Friendly staff giving Personal attention. Waiting room + Internet cafe. Overall satisfied with everything. Thank you :)

Great Service!

Everyone there was friendly and helpful. The waiting area was comfortable and clean. The service was quick and efficient. Great job!

fast service, friendly personnel, clean facilitie

My new car has many features that require alot of know how and my service tech was very helpful in explaining some of the functions

VIP treatment

Friendly and personalized service. Attentive with ready smiles!Doesn't matter how or how new your car is you are treated as a VIP.

always great service

everyone is polite and friendly. They know me when I come in. Treated with respect. efficient at getting work done.

Very responsive to unplanned need--dead battery.

I was not scheduled for an appointment but because I had a dead battery, they responded to my urgent need and fit me in immediately for a replacement.

Great service, friendly staff

That you can request the same service person to work on your car! Big plus, as they get to know your car.

Great service!

When service wasn't able to be completed, I was offered car in loan - worked out very well! They also alerted me to some other problems I was unaware of and repaired them in a timely manner.

Great service!

Everything was great, from the speed with which my car was serviced to the fact that no aggressive sales tactics were used to push me to buy unneeded services-- as a matter of fact, I was advised that I didn't need one that I inquired about, which was great because money is tight right now. I appreciate the overall friendliness and helpfulness. For example, I didn't have my current insurance card in the car but had determined I wanted to get my inspection done on that visit. Other places would have had me reschedule, but it was suggested I have the card emailed from my insurance while I was waiting. What a timesaver for me! I never would have thought of it. I am on the Toyotacare plan, so that makes everything easy as well.

Corolla Safety Recall

The safety recall work was started on time and was performed quickly so I did not have to spend much time waiting.

Best dealership to have in town

The customer service rep Tom (I'm almost positive that was his name), was superfluous helpful in answering questions and ensuring that my time was a priority. I came 2 hours before my scheduled appointment and really needed it done then and Tom took care of me.

Inspection and service

Service consultant was friendly and knowledgeable. Honest person, understood what I needed, and explained the process clearly. Waiting time was reasonable and waiting area had good wifi.

Excellent experience overall

Attentive service, good explanation of car needs, comfortable place to wait. Friendly staff. Very competent staff. Good hours for me.

Bought my RAV4!

Josh and Kristen were very friendly, knowledgeable and professional. I would definitely come back to Rohrich and deal with them any time,

Great service.

Polite and knowledgeable staff. Work done on time as promised. Clean and comfortable waiting area. Highly recommend and wound return to this facility.

Recall service experience

Expertly conducted, no fuss, no wasted time and 100% courteous. The customer service area allowed me to get my computer work done and I was soon 'on the go'.

In and out in no time!

Made appointment online earlier. Had recommended Toyota services performed at my mileage interval. In a few words:Professional, friendly and efficient!

Great place to do business

Kristen Ehman was just great, no pushing, found the car I wanted, even though several other dealers couldn't find it.I thought all of salesman were very friendly.

Wonderful customer service! Hail Toyota!

Mark Corey was the sales person and he was very very helpful. It was a wonderful.visit and they are very friendly and explained almost everything.

Great service

Quick, easy and friendly service. I would recommend this dealership and it's employees to anyone. Keep upThe great work, I'll be back

Great service!

My service rep was very polite and worked to meet my needs. The waiting room was very clean, the free coffee was a nice bonus.

Great Job

Great customer service and wait time was not bad. Would recommend service and buying at this location. I am a current lease holder and plan to go back

Return customer

This is the second car we bought there. There was no pressure to buy. The found me just the I wanted when a few other dealerships said there was no availability. I was surprised when they found the perfect car.

Great service and quick

Nice staff; quick service. Waiting area is awesome. Everyone made you feel at home. Nobody tried to sell us something as we waited for the car to beat inspected. We even had popcorn!

Great service

Service is good and I will continue to bring my car in to this location since the service is so good

Great service

The Rohrich maintenance people are efficient, fast, and they do a good job. I really do not have anything more to say.

Rorich does it again

Got me in and out with no hassles and took the time to explain to me what work they were doing on my vehicle

Fast, courteous truthful

I arrived early and was promptly taken care of. The 1 hour appointment took 25 minutes. Everyone was courteous and friendly,

Semi-annual service

Quality and promptness. The service representative handllng our visit explained the details of the service, both before and after, very clearly.

Service

Customer service dealing with Rohrich since 1964 and will continue to do so. Should have customers appreciation days at least twice a year to get customers like my self in the buying mood.

Great Service

The staff was very welcoming and helpful. The internet caffe is also very convenient for those who need to work or access the internet while waiting for their car maintenance to finish.

Highly recommended facility

At my first visit, I encountered professional, courteous, and friendly service. I will continue to use this service unless compelled to act otherwise. Thank you.

Customer service

The customer service was excellent, quick and professional. I always need to wait and their predicted wait time was accurate. They provide the best waiting area for customers

Nice and easy lemon squeezy !

quick and easy maintainance in and out as soon as possible. Great refreshments and plenty of televisions to watch in addition to nice clean restrooms !

Great service & facilities

Very friendly and proactive, took care to make sure I was informed, respectful of my vehicle and schedule, no issues!

Great service!

Very professional, honest and efficient! I continue to use this location even though we moved from nearby into the city because of these hard-to-find qualities.

Great Service!

Wait time was shorter than expected. Had excellent facilities! Staff was exceptionally nice and well knowledgeable. I will continue to Rorich as my Toyota dealership.

Excellent Toyota Dealership

Some dealerships do not actually perform the inspections they claim to carry out. Rohrich seems to actually perform the complementary inspections. The waiting lounge is great, and the complementary muffins are a really nice touch. Also, the service reps are clear, and explain themselves well. Service is also trust-worthy.

Excellent Service

I care for my car myself. I appreciate the efforts made by Mike Williams to find a service time to fit around my erratic work schedule. This type of assistance is very important to me. Also, my car is always serviced efficiently and effectively.

Excellent Service, staff is very friendly/profess.

Everybody there that I have dealt with has always been very professional and friendly. I know Mark Petrosky the GM,my wife and I always speak with Mark whenever we are there for work on our vehicles. He always asks us how our experience is with Rohrich. We always tell him, that we are very satisfied.

Great Service

Everyone was nice and the wait time was quick. Best service I had and I would highly recommend them to family and friends.

Clear expectations

Very clear about what services were needed, and the projected cost. Internet cafe is a great feature. Work was done in a timely manner. Very courteous staff.

great service

I am handicapped and they catered to my needs, by coming to me when service was complete! This was a great service

ceil123

I am anxious to keep my car as long as possible and I know the crew is trying its best to keep me safe on the road

Great service

Friendly staff with a good knowledge base of products, our appointments were kept very timely. Would recommend Rorich Toyota to family and friends.

Superior Service

Speedy, courteous service is always the norm but my recent visit was super! Waiting time was minimal and facilities were spotless

Good experience, knowledgable staff, quality vehic

This is the second time I bought here and one lease. Trust is the word that comes to mind when I am purchasing a car. Not knowing dealing as most don't you look to trust someone that is fair to you and to the dealer. I would like to think I have found that in this dealership.

Great service

Very quick and easy..said it would take an hour but was already done in 45 min..staff very friendly and helpful through the whole procees

Jonathan Hanna - Corey Chiodo

Corey Chiodo was extremely friendly, informative, and professional. He made the process extremely smooth and easy. I'd recommend any potential clients go directly to him for questions or for the easiest route to buying/leasing a car.

Peace of mind

Work was done in a timely manner by trained experienced Toyota mechanics. The price was fair and Tom was very polite and professional.it was a very good experience..

Excellent sales consultant

The experience my wife and I had with our sales consultant MARK CORRY was outstanding. He was knowledgeable, professional, personal. Made the purchase stressless and pleasant.

Free wifi, nice lounge

Nice Lounge to wait for service, wifi. Also had free donuts! Service tech was honest, and it was fast service.

Inspection completed quickly

The inspection time was faster than I expected. The costs were pretty much as expected. Staff at check in were friendly and professional.

Great service

The staff that works at Rohrich are very nice and courteous. Tom in checking in my car was very helpful and explained everything I needed to know. The nice man that brought my car out after the work was completed, parked my car so I was able to just pull out easily when it was time to leave. A-plus team

great service

I scheduled an appointment to purchase our leased Venza and they saw me on time. The purchase only took 20 minutes.

Superb Service

Excellent, prompt,courteous service. Service reps are highly professional and attentive. Rohrich sets the bar for service in the Pittsburgh area. Exemplary!

Maintenance

Quick and easy and the customer lounge was very comfortable. Learned about the shuttle service available and will keep in mind for future appointments.

Great customer experience

The transaction was efficient. I was lured in by a phone call that morning. I had only a 10 minute or so wait for CJ. We came to an agreement quickly (I had taken a test drive prior to this visit) and he agreed to wait until Monday to complete the transaction. That gave time for everything to be ready to go.

Great Service!

Good Service. Friendly and knowledgable atmosphere. Would recommend to others.Repairs done in a timely manner. All my questions and concerns were answered.

Dishonest, Deceitful.

I agree to purchase a vehicle from Rohrich Toyota and came in and stated my bank approved me for a 5 year loan at 2.49%. My vehicle had to be located and delivered. Rohrich pointed me to their finance application website and I said if they could match or do better I would use their financing. When my vehicle came in I arrived at the dealership and they stated I was approved for a loan equivalent to my bank offered loan of 2.49% when I asked upon arrival, being I had great credit. I agree and tried to cash out and leave the dealership with the financing approved at 2.49% from what I was told with Bank of America. Then I was hit with a very high pressure, bait and switch scare tactic to buy extended service agreements and interior/exterior protection plans. I was not interested but was told they provided total vehicle protections and if I want them I had to decide immediately to add them onto the financing and keep the resale value of my vehicle high. I was still not interested in the warranties and protection plans, I was told that the financing person said she was contacted real time by Bank of America and they dropped the rate to 1.79% due to good credit report. I was further pressured into buying the warranties, shown what high repair costs could be incurred on digital parts, and had to make an immediate decision on adding them to the financing. I was throw numbers, and told that it covers all surface, interior and mechanical problems. We also came in later in the evening near closing time, and were pressured, confused with rapid sequences of different plans costs, and did not have time to fully review the service contracts as if we decided later they could not be added onto this special financing. I agree to the warranties, and were added onto the new financing at 1.79%. I was not convinced that an agent at 8pm in the evening was online and suddenly dropped our rate to 1.79%. We are grossly mislead on the financing and extended services plans. I open one CFPB complaint that went to Bank of America they state they have no records of online real time rate negotiation with Rohrich and my loan was approved at 1.79%. The consumer fincance complaint Bank of America said they had no interaction or involvement in the financing with Rohrich, I was advised that Rohrich probably had a loan instrument approved at 2.49 percent with a different institution and had 1.79 approved by Bank of America and withheld the lower rate in order to work the selling of add ons. I had to take the vehicle back to get an exterior paint protection applied to the vehicle and an interior protection applied to vehicle. I asked my salesman, the service coordinate what they were doing and only gave me vague answers the salesman said it was a heat applied wax and scotchguard, the service coordinator did not give much info at all. I signed for rental car and came back later to pick up my vehicle. A few weeks later after the applications I found a speck about 1 centimeter in diameter on the horizontal bumper cover which is polymer not metal and flexes, upon inspecting the speck which I thought was dirt and had an orange coloration to it that offset the red paint. It was a bubble in the paint, which I touch with a cleaning rag and it flecked off. I thought being it was a new vehicle and had a paint protection plan I would just take it to get fixed. I schedule an appointment online with Rohrich service. When I brought the vehicle in for service, and started to explain my reasons the service agent without even inspecting the vehicle or letting me finish my sentence said it was a stone chip and not covered. This was contrary to what we were told by the finance manager, but he did say that Toyota should cover the paint defect, any attempts to explain the situation I was cut off by the service agent, they would not let me finish any statement I tried to make. I was told they would file a claim with Toyota and contact me in a few days as they were extremely busy. I waited a week heard nothing from Rohrich service, when I called to inquire about the claim with service before I could finish speaking or get any information I was assertively told that in my mid sentence that Toyota said it was denied, and it was a stone chip. I called Toyota directly and they said it is up to the dealer to resolve, Toyota wont offer the customer any help and leave to the mercer of their dealer. After the way I was treated and could see when I made the appointment online for the vehicle they were waiting me with what my attorney calls the stone chip defense and that most disreputable dealers will use to avoid any repairs they are trying to get out of. I was able to argue for the refund of the addon/esc. They even withheld my money trying to lure me back to the dealership for my understanding to further humiliate me with the stone chip defense and waste more of my time. I checked the perpendicular horizontal surface behind the defect area which would be the grill and radiator, there is no damage. A stone chip on the horizontal area this size if it did hit the grill would have hit the radiator. I had to file numerous complaints that are still pending with the BBB, Consumer Finance Protection Bureau, Federal Trade Commission, and PA State Attorney General and had to consult with a Lemon Law attorney who referred to a consumer protection lawyer. They took advantage of my offering up my established bank loan, and coming in late in the evening to manipulate the rate and bait and switch with the addons and interest rates, then laid in wait when I made the appointment online and arrived at the service desk. I went back and reread my contracts and the add on paint/interior protection package it stated aftermarket products, I demand from the GM at Rohrich to provide me with a statement of what was done to my vehicle as I was given no service receipts or records of the interior/exterior aftermarket products and I also asked for a copy of the claim filed with Toyota, both request have so far been ignored.I was advised by an automotive consultant that any addons are worthless and that heat applied non manufactured aftermarket products melt away the factory clear coat and void the warranty. The auto consult also states if applied to any new vehicle before it is paid for the owner should refuse to accept the vehicle. Toyota offers no help and appears to collude and condone the dishonesty of their dealers. I will never buy another Toyota or from Rohrich, I am fighting to get another dealer to evaluate my claims, and that if any is set on the rear seat of the vehicle leaves a discoloration, and found the leather splitting on my steering wheel.

Prompt service

Great service. I had a baby with me and staff was so helpful in moving my car and keeping me informed of when auto would be ready.

Great service

Very efficient. Fit me in without an appointment after car was towed. Kept me informed every step of the way.

Excellent customer service

As always, everyone is kind, knowledgeable, and helpful. The upgraded waiting area makes for a lovely experience to get work done while waiting for my vehicle (which was serviced in a timely manner).

Rohrich goes the extra mile.

Service providers are pleasant, polite. They also kept me informed about the status of my car. The work was well done.

Great service

I had an appointment the next day, and only waited about an hour and a half for my vehicle's repairs.

Excellent and professional service.

Friendly and prompt service each time I visit the service department. I would highly recommend the service to anyone looking to buy a Toyota.

Disappointment

Salesman was rude and didn't want to take the time to build and order a new double cab Tacoma. Only wanted me to consider what they had on the lot. Also couldn't tell me the difference in the various models.

I love the Rohrich dealership!

Everyone is so friendly, helpful and professional! The staff goes above and beyond to make one feel like part of the Toyota family

Great service, Pleasant

Tom was Prompt, and courteous,very helpful, and amazingly pleasant. I had no complaints and definitely recommend Tom to fix any repairs.

Great service.

Your service people are so kind and helpful. Thankyou for making our trips to your service dept, so easy. Wew appreciate all the help you have given us over the years we have been Rohrich customers,

Thank you

The repeated phone calls to explain what was needed and what changes had to be made to plan. The ability to meet my deadline for the autos return.

5,000 mile maintenance check-up

There wasn't much to be done since I was in for my 5,000 maintenance check-up. Service was professional and quick.

Excellent service by Rohrich sales team

Knowledgable friendly staff. They had a very well practiced process for selling a car. Took time and actually looked at my trade in. Had salesman walk around car and go over all the features. Then we test drive and learned more about the car. CJ my salesman very knowledgable and made my experience personal.

Great Sales Staff

The sales staff, CJ (and Paul) was courteous, professional and answered all our questions. Our last car purchase was 13 years ago and CJ made it seem almost effortless. Great sales staff!

Prompt service upon scheduling

I called for a minor service appointment on Wednesday. Rohrich fitted me in the next day, Thursday, on a "wait for it" basis which I wanted.

Great service

Perfect place, nice workers and great place. I will defenetly recommend to my friends. I like Toyota cars and I like this Toyota dielership. Thank you guys for everything.

Great service

Very helpful staff who were also very nice and professional. Called to verify services prior to completion and also makes helpful recommendations without pushing you into additional services. Very upfront and honest staff and mechanics.

Great first experience at Rohrich Toyota

Having our vehicle serviced at Rohrich Toyota was a painless experience. Scheduling an appointment was simple, I appreciated the appointment reminders and confirmation via email, and the car was ready in a reasonable amount of time on the day of service. The staff at Rohrich Toyota were personable and professional.

Service lounge

I arrived with no appointment for this and the team was able to squeeze me in and complete within a timely manner!

Great Service - love Toyota

Very quick and on time. The staff are always pleasant and courteous. This is my first vehicle with Toyota and I would never change. I love the service I get.

Great service

Friendly atmosphere and the staff are very kind and informative. Love the donuts and tea, free WiFi and can catch up with sports.

Toyota care visit

All work done in a timely manor. Professional service advisor. Pleased with the work done. Advisor reminded me that the inspection and emissions were due

Great Experience with Service Appointment

Everyone involved with my service and that I met very very personable and courteous. I called to set up an appointment and the person who helped me on the phone worked with my busy schedule and found a time that worked for me. While I waited, the coffee and donuts/muffins were a great start to the morning.

Great service

Fast and easy, very nice people.... IF I TAKE MY TIME TO DO THIS, I WILL WRITE THE NUMBER OF WORDS I WANT. IF YOU DONT LIKE, DO NOT SEND MORE THANKS

Good to Go!

The service (state inspection) was quick and efficient. I can rest assured that my car is safe to drive for yet another year.

Tom did an excellent job on a busy Saturday mornin

Tom Fuchs did a great job on Saturday morning! Very hard working and eficient. Pleasure working with Tom! Look forward to next service

Bob Fierstein

Mr. Williams checked me in and was very professional, a good listener and he explained what the mechanics would be doing. Mr. Balash contacted me when the service was completely, kindly offered to wash my car, gave me a list of service items that would need to be addressed the next time and explain all the charges. The most impressive part was that if I thought something needed to be repaired and they found that it didn't, they were totally honest with me. In other words, they didn't repair something just for the sake of running up the bill. I greatly appreciate their integrity and that is the main reason I will continue to return to Rohrich for all my Toyota needs. Thanks much!

Nice place to go for. Service. On your car

Work was finished on time. Very courteous. Quiet place. Place. To wait. Great. Place. To go for maintaiince on your. CarClean quiet.

Great car buying experience.

Salesman was excellent. He took time to explain everything to me...was not pushy at all. Set up my GPS on my dashboard, he could not have been more helpful or polite!

Good service, quick repair

I liked being notified of when work began on my car. I liked the quick and good service. I like that no one tried to upsell me to get more services for my car than necessary.

Great service and sales.Great inventory.No baloney

The salesman, Nick Livingstone and Sales nanager, Mark Potovsky were phenomenal. We will be buying or leasing a second car from Rohrich because of our excellent experience.

State Inspection

Efficiency and adherence to time. Scheduling was easy and cooperative. Service associates were cooperative. Facility was convient. Thanks! What more can I say!

Service was exceptional.

Waiting room experience was great as usual. The wait time for my car was short. I was surprised and pleased that I was only there for an hour. I expected to be there at least 2 hours.

Awesome Service

I loved the cafe! It was so great to be able to work remotely with my own booth and a plug for my electronic things and coffee! Thanks so much for such a great experience!

Good service

Everyone was friendly, service was fast and they had fast service. Unfortunately many of their services seem a little pricey.

great service

great to deal with very friendly very informative service writer easy to understand all concerns no pressure sale just what the car needed call on recommended service

Great services!

The services were quick and people are friendly!!! A couple of years ago I had some bad experiences with ROHRICH service dept and even got Dave (the manager?) involved, but since then, I've seen things have been getting better and better. Thanks Dave and the whole team for their great help and efforts!

Mrs Anna De Sarro

they provide a nice waiting area, they are very attentive and courteous. Rohrich provides a nice to have use of internet cafe.

Rewarding Experience

I liked that it was very open and straight forward. No pressure. Very accommodating. Very friendly and personable staff. You kept me informed about the status of my ordered vehicle and made the whole experience stress free.

Terrific servic.

Dave Balash, friendly and thoroughly professional. Awesome service. Very helpful and provided excellent service. Okay, am I at twenty words yet?

Good service and clean comfortable facility

Very professional and efficient staff. The work was done on time. Nice cyber-room with Wi-Fi. Coffee and breakfast rolls. The facility was clean.

5,000 mile check up

The process to service my vehicle was fast and efficient.It was great to get several email reminders before I brought my car in.

Great service, helpful, patient and knowledgeable

Cor was super helpful, knew answers to any questions I had and was patient. He was kind and generous offering many drinks food ect while I was there. Felt very welcomed

Knowledgable and friendly experience

Sales person was knowledgable about the product and the process. Answered all my questions. Did not pressure me into a sale. Had integrity and likability.

great people

courteous friendly fast professional..... dont demand a 20 word essay for a volunteer survey .....the dealership is excellent my first four words say it all

Great service clean operation.

Found what I needed and they took care of it. AS always very professional. Wonderful place to deal with would recommend to any interested buyer.

Good pricing for oil change

The cost of the oil change was fair. I shopped around and the oil change was a good and fair value.

Fast and efficient

Service is always fast and efficient. Waiting area is always clean and all staff smile when they see you. Free wifi while waiting is a big plus to help pass time.

Great service team.

Friendly service staff. Mike Williams and Brad Clingan were very easy to deal with and answered any questions I had.

Efficient, effective service and pleasant

Really like the service consultant --- Mike Williams was comfortable, efficient, kind and just gets every done, explains all in just the right amount of detail for my knowledge and is easy to work with!

Great service

Convenience, experience, friendliness, flexibility, honesty, comfortable. It was a quick process and the experience was an excellent one. We are very pleased with the car that we leased.

Great Service from "Parts" & "Service" departments

Your guys in parts & service went out of their way to help me right away. I was in a tough spot & they really came through for me.

Excellent Service

Larry M at Rohrich Toyota helped me find exactly what I was looking for, and overall was a great experience!

Great Service

Marco was awesome! I couldn't have had a better experience buying my first car! The customer service was great - keep up the good work!

Quick On-time Service at the Right Price

Anytime I've had to visit Rohrich, the service has been great. Repairs are done quickly with no hassle. I'm in and out before I get settled in.

All around excellent first time buying experience

Relaxed and very informative. I liked the teamwork atmosphere rather than everyone gunning for the sale. Very accommodating and helpful. Paul D was super friendly and understood what I was looking for and showed me the best options.

quick response and excellent service

got the answers and fix I was after. not all Toyota service depts. are as helpful as Rohrich, won't be going anywhere else in the future.

Great Service and Super Speedy

Super fast service (like 30 minutes faster than estimated) and my salesman remembers me by name. Great people and friendly interactions. Would recommend.

Great Service!

The service was provided with very little wait time and friendly service techs. I particularly like having my vehicle washed and the personal touch of the service tech reviewing the repairs with me.

Recall service

Quick, courteous service! I was assisted promptly and the service was completed well within the projected time frames. Thank you!

Employees were helpful

Employees were kind and helpful. A new Corolla was loaned to us the entire time the car was in for service.

Great Experience

I had a wonderful experience with my car purchase at Rohrich. Before visiting Rohrich, I visited a different Toyota dealership and was not pleased with that experience due to the condescending tone of one of the sales reps and unwillingness to work with a female purchasing a vehicle but Rohrich was a completely different experience. Everyone at the Rohrich was very kind and polite. I worked with Luke who was extremely accommodating, respectful and honest!

This is the place to go with or for your Toyota.

Kevin K, Brian Mcb. Are very good sales and service resprctively...helpful, caring, etc. if anything seems further attention, they will work with it...

Great Service

Its was quick and easy. Everyone was very nice and fun to deal with. Will definitely be back for another truck!

Great Waiting Room

The customer waiting room has super coffee, work area and wifi.a a a a a a a a a a.

Air Bag Replacement Experience at Rohrich Toyota

Checked in with ease. Estimated time air bag replacement would take, actually took less time. In addition, your staff is very friendly and personable. Thank you

A Satisfied Customer

I mostly enjoyed the Internet Cafe and dealing with Brian and David. They were very courteous and great to talk to. The overall vehicle service and inspection was pretty quick.

Rohrich Toyota is #1 in my book

The salesman was very good and upfront about what I was buying. He gave me great deal on a great vehicle. Very personable and I felt very comfortable talking with him.

Excellent service

Staff members were friendly and informed me that I would have a small wait and offered to wash my car at no charge

Great experience!

It was one of the best car buying experiences I have ever had. My sales rep CJ was great! Would highly recommend.

Questions answered quickly

Simple service excellent sales experience in the morning and I'm just happy with the whole dealership.They are a class act Thank you Rohrich Toyota

quick and efficient