Rod Hatfield Chevrolet

Hands down the WORST service department I have ever been to

Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'could careless attitude'. Finally found out that my tires where fixed but their wheel balance machine was broke (not their fault.) They said the machine would be fixed the next day and to leave my vehicle if I didn't need it. I called back the next day to check on my vehicle and it was not ready since their machine was still broke. I needed the vehicle so I picked it up after hours. When I picked it up I noticed my rim had been damaged while there.I took the vehicle back a week later to have the two tires balanced and the damaged rim looked at. I called the next day to check on the vehicle and once again was met with the less than helpful could careless attitude of the service person. He finally told me that my vehicle was being looked at. I asked about the damaged rim and he said they would look at it. I paid for the vehicle over the phone ($50) since I was at work. I asked to speak with the service manager or any manager but he said they had all left for the day (4pm). When I picked my vehicle up later that evening the damaged rim was still there with no explanation. I would not recommend this service department.

Another GREAT EXPERIENCE!!

Darvin took great care of me... Angela, Chelsea, Justin & Jamie also are part of the new Service Staff... Every single person mentioned is absolutely wonderful!!My Malibu LTZ was in to have a recall addressed & to have the LOF done... All matters promptly completed.While waiting, I visited with Mark (Shop Foreman), Rick (Body Shop Manager), Jay (Sales Associate), and Fred (Sales Manager). All Great People.If you do NOT FEEL LIKE FAMILY after leaving Rod Hatfield Chevy, IT'S YOU... DEFINITELY NOT THE STAFF...People Make The Difference!!!!! What Else Can I Say???? Check out for yourself Rod Hatfield Chevrolet!!P.S. - I have read the "complainers" on the dealership site... If you don't say something, while you're there, how can someone address your concerns? People today will walk 100 yards to complain before they'd walk 10 steps to compliment... Unreal & Sad. That's me.Rod Hatfield provides quality service & maintenance for my Malibu LTZ & Camaro SS.

Great experience!

We recently purchases a new 2016 Silverado from Rod Hatfield Chevrolet. Jay Parks met us at the door and worked with us throughout the sales process in a very warm and friendly manner. The truck looks and runs great, and Jay quickly brought us up to speed on all of the new bells and whistles (our trade in was 14 years old)

Terrible Post Sale Customer Service

Be aware after the sale!! This dealership claims to have an internet sales dept. They don't have solid plans to be able to get the vehicle delivered to you and they don't have a policy for you to be able to bring the car back to them to fix any issues you find after you take ownership. I was assured that the truck had not been smoked in. After all the good smelling spray had dissipated the following morning the truck smelled strong of smoke. When I called the dealership back to see if there was anything that could be done I was talked to like I have never been treated before by a company designed for customer service. The salesman even told me that if it smelled like smoke then I must have smoked in it. I was totally shock by the attitude and lack of empathy. After calling to speak to a manger I cant even get the decency of a return phone call. Without a doubt the worst customer service I have experienced with a car dealership in my life. After they get your money, be aware.....

Excellent Experience!

Christina Z. and Joe Cardoso, did an outstanding job. Always professional, courteous, and Joe has a excellent sense of humor and perfect manners! Impressive! Eric the F&I guy is the best I have met and explained every leasing question very clearly. I cannot remember the Manager's name that assessed our trade-in but, he was also personable and courteous, as was everyone we met including the gentleman at the reception desk. Car was prepped very well. I don't do '10's' but, I give Rod Hatfield Chevrolet a 9.999999999!

Service department is sry and sad

The service department continues to give me the run around. I took my car in to get headlight fixed. The next day moisture was in it. I called to get fixed again was told part was in. Took it there to get fixed on my wedding day and was told that it's not in. Asked for a loaner car was told the light had nothing to do with my ability to drive the car. The light goes in and out so I wouldn't be able to drive at night. Went Bk and forth with this place for hours remind you its my wedding day and planned to leave out that night for honeymoon. I finally decided to call the warranty people who gave me a rental. My key broke a few days before which needed to be fixed. I've been to the dealership 5 times and they keep telling me the key cutter is not able to cut key correctly, we have to send it off etc. Cory had me come to the shop again thinking my key was done but when I walked in he looked dumb founded once again telling me uhhhh we have to send to Paris. Smh this place is sry.

Terrible terrible service department

I have had so many bad experiences with the service department in lex. Very poor service and continues to give me the run around and not have my car completed. I am under warranty and every time I take my car in for service the service department acts as if I'm not covered. My car still jerks, my headlight continues to get moisture in it, never give me a loaner when I take my car in for service(I have a warranty), my key is broke they still haven't replaced it. I have been treated really bad at this place so bad that I never want to deal with the again. They tried to charge me for an oil change when I'm covered under warranty. It took me 2hrs to get them to finally see that I'm covered. This place sucks!

OUTSTANDING!!!!

Service on our Chevy Malibu LTZ was completed promptly and completely. Brandon (Service Advisor), Ray (Parts), Jeremy (Service Technician), and Erica (Cashier) are wonderful people!! PEOPLE REALLY DO MAKE A DIFFERENCE!!! I'll be seeing these folks again tomorrow, as the one of the service techs will be installing a GM/Kicker amplified subwoofer in my Camaro SS...

Exceptional Customer Service!!

We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was installed. Therefore, we could not put our permanent plate on the car. We called the service department and spoke to Johnathan; he routed us to the body shop and we spoke to Rick; the next morning Rick, who is the body shop manager, had a young man named Tyler jump on our car as soon as we arrived. That's service.

Stay away from Rod Hatfield

We bought a 2012 Nissan Versa from Rod Hatfield in Lexington. Before we even made our first payment the transmission went out in it. It was going to cost $3500 to replace. I called the dealership several times to speak to management but my calls were never returned & I was told there was nothing they could do for us! I went into the dealership & spoke to Kyle who said they didn't have $3500 for a new transmission & we could tow the car to their service department so they could take a look at it. I tried that first but was told it would be over a week before they could get it in & they didn't provide loaner vehicles to their customers that "they weren't Enterprise." A Nissan service center had already diagnosed the issue. Bottom line they sold us a lemon & then wouldn't do a dang thing to help us out when it broke down 3 weeks down the road!! Stay away from this place they are corrupt & will not stand behind their vehicles!!

Friendly staff and no pressure sales.

I had a great experience with my purchase and would definetly Rod Hatfield Chevrolet.

Horrible Service Experience

I had an appointment for 7:00am but was informed technicians do not arrive until 8am. But also, I was informed that they were backed up from Wednesday. I was not informed beforehand that they were backed up, otherwise I would have reschedule my appointment. They did not start working on my car until 1pm that's 5 hours nothing was done to my car. On top of that, my vehicle was not finished until 5pm in the afternoon!! That's over 8 hours of time that was wasted.. Then the guy had the nerve to tell me that the technicians are only paid for 1 hour of work by GM for something that takes 4 hours like it's my fault. This was the worse service experience I have ever had in my life. Not only would I not recommend people not to have their car serviced there... I would have them avoid purchasing a car there if this is how they treat someone who previous purchased a car from them.

No bull they got the job done.

I'll be truthful me credit rating is not so great but they got me approved over the phone and paid off a car that I owed more than its worth. Getting that done and not wasting a 2hr.trip was important. Usually buying a car takes what seem like all day- we got the new Cruze we wanted and were on the way home within 2hrs. Dion is the man Rod Hatfield is the place.

They got the job done

I called the dealership a told them what I wanted and gave my info. I talked with Dion and I'll tell what's the truth the man had my new car there after we drove 2 hrs. Even with my not so hot credit score and what's more they paid my old car off and we still drove off with no money down and under 7% interest rate. Their a1 in my book. Looking for a new or newer vehicle? I dare you to go see Dion he' all geter done

Outstanding sales and service

I owned a 1998 Buick Century and had had it for many years not wanting to get rid of it and really had no intention of doing so. My daughter who just finished getting her nursing degree came to me asking if I could help her replace her car which recently died on her. I made the decision to check out buying a new vehicle for myself so I could give her the Buick Century. I work with a corporation who provides company perks to its employees and one of those was purchasing a new automobile. I went to Rod Hatfield Chevrolet and met Jay Parks one of the sales reps. I told him what I was looking for, about the company perks, and he went out of his way to find the car that I eventually purchased. He was very polite and very knowledgeable of the vehicle. There was no pressure to buy and I was impressed with that. The automobile I purchased was a 2015 Trax LTZ and love the features it has and an incredible ride. Now I wish I had given my daughter the Buick years ago but if I had I wouldn't have the Trax I have now.

Great Deal with Rod Hatfield

I had a great experience with the sales team at Rod Hatfield. Brian my salesman and the sales managers listened to what I needed/wanted and they delivered. I felt like the team was very honest and full of integrity. I felt like Brian really wanted to help me get the best deal I could get. I was honest about where I needed to be in a payment and he did everything to get me there. I have been a loyal customer of a Chevrolet dealership in Louisville. The salesman at the Louisville dealership left the business, so I needed to find a new dealer to shop with. After my experience at Rod Hatfield and with Brian, I now have a new friend and partner. Thanks for a great experience!

Great Service Department

I took my 2015 Chevrolet Silverado in for it's first service on 09/08/2015 for a scheduled appointment. My truck was checked in an taken right back. They changed the oil and filter, rotated the tires, and topped off all fluid levels as needed. I was there for less than an hour. Was very satisfied with the service by all. Would recommend Rod Hatfield to family and friends!

2015 Chevy Silverado 1500 LTZ

Just bought a new 2015 Chevy Silverado 1500 LTZ. It's my 10th truck purchase in 5 years. Rod Hatfield always goes above an beyond to meet my expectations! In my opinion they are the only Chevrolet dealer to do business with in Central Kentucky! They have an "Outstanding Team" in everyway!

Best service

I came in just to look at the 2015 Trax. As I said to look! I luckily got to drive off the lot with one. Nolan and Brian were the best salesmen I have ever dealt with. I didn't feel pressured and they were very knowledgeable when answering my questions. There is no doubt in my mind that I will come back to Rod Hatfield when it's time for another vehicle.

Awesome Service!!!

I purchased a 2015 Camaro. I absolutely love it!!! The service was great! I'll definitely be a return customer and recommend friends and family to go to Rod Hatfield Chevrolet! They got me in and out, no hassle, and I drove off the lot with just what I wanted.

Great professional service

Was looking for an Equinox LTZ 2015 and Fred and Rick went out of thier way to find the vehicle I was looking for, in Alabama, and had it on thier lot for me to test drive on the day I scheduled to come see them. They were fantastic and I ended up purchasing the vehicle that day! Excellent, excellent staff and group of people.

Great People

I came in to purchase a Colorado for my husband as a gift. I knew specifically what I could afford and what he wanted. My salesman did everything possible to find the car that I wanted. He got the manager involved and they were are working very hard to find the car for me. Once they did find the car they also worked so hard to get it to me that evening so I could give it to my husband. The manager, salesman and a few others stayed past closing to get the car ready for me to give to my husband that night. The next week I had to stop by to get a few things that were not ready for me the day I purchased the car. EVERYONE has been so nice, helpful, friendly, non-pressuring. I cannot say enough about everyone there. I will purchase my next car from Chevrolet and I will purchase it from Rod Hatfield. I will make sure everyone knows the experience I have had! It has been wonderful!

Great place to buy a truck or car!

I was in my way to the Subaru Dealership to check some cars there. And just when I was passing by the Chevy dealership something told me to stop by. I did, and I couldn't be happier. I got my very first truck ever and I still can't believe I bought a truck or a product from Chevy. I've been a Toyota guy all my life and changing brands was a big dog for me and totally loving the new truck. Dealership did so great that I brought my roommate to get him a new car also withing a week I got my truck. I went from hating Chevy to loving it in a matter of a week. The Malibu Turbo LTZ my roommate got is so nice. I guess I never took the time to check the Chevy products. As of today truck is working great, love the way it rides. The Onstar remote link app is great, just love it! Malibu I haven't or we haven't drive it much yet to say something by we love all the LED blue lighting inside. Plenty of torque to get and go. This people here at the dealership are so great and friendly, that I'm going to say from now on this is the place where I'll be buying my cars or trucks!

Great service!!

2015 Chevy sonic Rick Helton was a good salesman!! All the staff was very friendly!!

Overall

If you refer anyone they say they will give you $100.00. They won't. After your deal is done they really don't want to talk to you or return calls. I will never send or go back to Rod Hatfield.

2015 equinox at Rod Hatfield

After making contact through website, I told what I wanted, and you were quick to find it and get the deal done! We didn't sit in a dealership for hours. I was looking at another vehicle on another lot, emailed both and told them whoever could get the best deal the fastest I would buy! Rod Hatfield came through!!

Great service facility , very clean

The staff is always courteous and for me have always made arrangements to fit me I when I bring my car in for service

New Vehicle Sale

There were several great things about my experience. 1) I did not feel any sales pressure whatsover. The sales team was honest and up front in all of our dealings. 2) The team honored the price and discounts offered in their ads. I have dealt with dealerships that advertise one thing and then offer another, but not at this dealership. They honored the ad and discounts that they advertised, and even though I didn't qualify for one particular discount, they did find another that was pretty much the same value. There were no "add ons" or "special charges" like I have experienced elsewhere. 3) Friendly staff. Many came around to introduce themselves and ask while I was there. 4) I asked for accessories (still waiting for install), and Sales Manager offered those without labor being added into the final cost of vehicle, which was the reason I decided to go ahead and by. Customer service does pay. 5) Basically I went in very skeptical and thinking that "this is just another dealership that will end up breaking a promise", but I found that this dealership is different. Great customer service, an honest approach to sales, and a great price. Can't beat that combination.

Satisfied Customer

I received an email that I was due for an oil change. The online system they use allowed me to schedule a time that was acceptable to me. When I arrived, they took me right in and it only took 30 minutes. Very pleased!!!

Remarkable car buying experience

Exceptionally pleased with the time and effort that went into making what appeared to be an impossible deal....work! Outstanding professionalism and courtesy by the crew. Rod Hatfield Chevrolet Lexington.

MY EXPERIENCES AT ROD HATFIELD

MY SERVICE WAS VERY GOOD AND I WAS TREATED VERY WELL , NOT EVERYONE DRINK COFFEE, BRING IN SOME TEA OR COCCO

Hit a deer and time to buy a car.

I was in and out in under an hour. I knew what I wanted and the salesman did not try to guide me into an another model.

Happy to return!

The waiting room was really cold (and I usually enjoy the cold, but this was extreme) and there was a problem with the tap water... it was orange. Otherwise it was a great visit as usual! I love the power outlets available to charge my devices while I wait, and the free internet is great!

Body Shop Manager

Rick in the Body Shop treated me like family, he kept me informed during the whole process of getting my Chevy Truck back to the like new condition it was before being hit. I would not hesitate at all to use him again. He is a Perfect example of how customer service should be at a dealership., not like other dealerships pretend to be. Thanks Rick !!!

New facility, very clean and friendly service

It was crazy everybody was getting oil changes but Rodhatfield made sure I got an appointment at a later time and helped me get my oil change and get nitrogen in my tires. I would recommend them to anybody.

great place to come and buy a car

Jay was friendly he took good care of my needs and listen to me . I LOVE my new SONIC Thank you all vwry much Don Carberry

great service

I have always been treated great, if I have any questions about anything about my car, the service dept. helps me with any of my concerns, and when I buy my next camero it will be at this dealership, everyone that works here are helpful and just great, I can not say enoughthank you all

I love my new car!

Ben at the Rod Hatfield location is a very patient and persistent salesman that met my every need. I'm glad that I decided to stop there before anywhere else, the experience was well worth my time. Thank You

Great service, knowledgable staff, clean facility

They took the time to deal with me and did not pressure me in anyway. That means a lot to me! They found a way to meet the terms I needed.

Pleasant Experience

Our salesmen was very imformative and knowledgeable about the vehicle. He was friendly and provided satisfactory customer service, he made our our experience as pleasant one.

Clean and dry area during rain.

Great service!! They work on both my cars on the same day and they were done before the end of the day. When my last car was done, I got a call telling me my car was done. Great Job!!!

great service

I arrived a few minutes late due to the drive from out of town but was treated as if I was important anyway. Rod Hatfield is my chose of dealerships and has been for last three vehicles. Nice people to deal with.

Fair on trade ins and full disclosure on paperwork

Rod Hatfield Chevrolet helped my wife and I lease a new Equinox. They were easy to work with, fair with my trade in and the finance department disclosed at the numbers on my paperwork. I refer all my friends and family members to RHC and will also have my service done there. Thank you Rod Hatfield for all your help!

great service

I was very please i drop off my car in the morning and it was ready by the end of the day

Great Customer Service

very informative, Ben took care of all my question and explained everything to me about my car. very kind and patient

Good service,clean facilities, approach was nice

You did a good job, your customer relation was so good with a warm welcoming and respect i don't have to wait for long under 30 minutes my vehicle fixed. I appreciate your job is incomparable. Thanks

Excellent service

Appointment was set at my convenience, service manager estinated time would be about forty five minutes, actual time was forty two minutes, everyone friendly and respectful. Excellent experience!

Great service

It was very easy to schedule my appointment on line. The staff in the service department were very friendly. The service was fast.

chevy spark

Wonderful experience. Will definitely be back. Great selection of vehicles with low prices.

2015 Chevy Camaro

Rick was very upfront and honest. I do not get along very well with most car salesmen. Rick was a pleasure to work with.

Great service

It was a great experience! Everyone was very friendly... I would highly recommend this dealership to people whom I know.

Great service

They set up an appointment time to bring my car in for warranty work. Upon arriving they took my car into the service area and had it repaired in less then a hour.

Great service

Brought my car into Rod Hatfield for an oil change and an estimate on some damage. I was very pleased with my service and the estimate I received.

Great customer service, friendly salesmen.

Jay Parks is the man! By far the best salesman, car dealership and beyond, that I have ever worked with. His technical knowledge of the vehicle that I purchased was impressive, allowing me to make an informed purchase. He understands that every customer has different needs and financial circumstances, and puts forth his best effort to close the deal! I have never been more satisfied after driving off of a car lot.

Great work

I arrived without an appointment for an oil change and to inquire about possible recalls. Two recalls were indentified, but they were unsure they would be able to get to addressing these that day as they were busy and I did not have an appointment. However, they were able to both change my oil and address the recalls in a timely manner that day.

everyone was very nice and willing to work with us

My experience with Rod Hatfield was a very pleasureable. We were in and out quickly. We were very satisfied with everything.

Good service

I was there about the key recall. I was surprised that even though it was busy I was still out of there in about the 15 minutes they said it normally took to do whatever it was they had to do to correct the problem.

Super efficient! Very friendly, helpful staff!

Super friendly, super efficient. I was in a hurry and the staff went out of their way to accommodate! At one point multiple staff were working out of two different offices to help me! Amazing! I'll be back when I'm ready for another vehicle!

Great experience

I was very happy with my experience and felt that Fred and Zack did a great job of taking care of me and making sure I got exactly what I wanted. Thank you for everything!

Great Service

Jeff was my technician, not only did he provide superior customer service. He also gave me additional information about my warranty, maintenance plan, and powertrain warranty that my salesman never fully informed me of all the above details. I was very pleased and satisfied with my visit.

Service Review

Scott went over and beyond to make sure our experience was positive. He even hinted for a power cord to charge my phone when we had to stay longer than expected. I have to say that because of him and his positive attitude, the experience was positive. The only negative was the serviceman with muddy boots that scuffed up and muddied my carpet and door trim :(!

Great sales team. Very well worth a visit.

I got my 2015 Chevrolet Malibu for 2 reasons.1. James - This guy is awesome. He explained every feature of the car, I instantly got connected to the car. I shopped at other dealers and other brands too after shopping here at Rod Hatfield. I started comparing the features and price and could not find one that is even close to what I was offered at Rod Hatfield.2. Sales team - They have come down to beat all other offers that I had and was hassle free. Thank you everyone at Rod Hatfield Chevrolet.

Friendly staff, awesome waiting facilities

I did not have an appintment but had a problem that morning so they worked me in; they kept me informed as to the status of what my vehicle needed and time estimates. As a person who knows nothing about vehicles, I need to trust someone and I find these folks to be the ones. I do have an ongoing problem with my vehicle for which they can't seem to find a solution, but at least they listen to me.

Great service

Rick in body shop was very helpful. I would difently recommend your body shop. Thank you for the fast and great service!

Friendly and Efficient Service

Zack was a great salesman...and that speaks volumes for your company! An employee is the backbone of a company and Zack was an excellent representative. I am confident that Rod Hatfield will be getting our business again.

Brian rocks

Great experience. Brian is the greatest. He is so knowledgeable about the vehicles. This makes the 3rd new car I've bought from them. Chevy truly does run deep. Nothing better than working with someone that knows and is willing to go above and beyond to make your buying experience stress free.

great service

very helpful and friendly employees. waiting room area was very nice and comfortable. (however bathroom needed a bit of cleaning.)

Great service!

Great people! They make you feel welcomed and made our truck buying experience the best! I will recommend my friends and family and I will be back to buy again in the future! We love our new truck! :-)

great service, clean establishment,and friendly wo

I had a great experience working with the people at Rod Hatfield. Everyone there was very nice and willing to help me with anything I needed. Jay Parks was my salesman and he was absolutely great

no pressure sales

Cody was VERY nice and professional with the sale on my wife's car. Very down to earth and no pressure.

Oil Change/ Tire Rotation

I appreciate being able to schedule an appointment and just driving up to the building where someone is waiting to register me. Everyone I've met has been very customer service friendly and helpful.

Great Facilities

I didn't have an appointment but they made time for my vehicle.The staff were polite and courteous. The waiting room was clean and comfortable.

Good service

The repairs were done well and had my car back by that afternoon. The thermostat was replaced on my 2012 cruze which only has 22000 miles. The problem is the car still has the smell of spilled coolant. Don't know if they could have done anything about it.

Good service

I had service done on my ford and they washed the outside of the vehicle. This really impressed and made me want to go back thier.

New truck owner

Worked well with me to get what I wanted and at the right price.

Excellent Experence.

It was a tough sell, but the sales experience was professional and the executives team made our experience a joy to do business with your organization. I will purchase all my autos from Rod Hatfield. Thank you!

Ok experience

You should really listen more to the customer when they tell you what they can afford as far as down payment and such. You could also work a little quicker. We waited a long time as our salesman was waiting on several customers at once. Also we were told we were getting big discounts and we got 500 bucks off which in my opinion isn't a big discount.

Amazing service

Bryan helped me a lot to get into a new car. He was very friendly and knew what he was doing.

Great staff, nice waiting room, prompt service.

Service advisor was so nice and helpful, and did everythingpossible to make my experience pleasant. Rental follks werenice also. Repairs were made promptly. No complaints atall about anything. Below I am trying to say EXCELLENT but all thestars light up. ???????

Great place

Rod hatfield was very helpful, delivered on everything they said and overall the experience was friendly and very enjoyable. I would recommend them to anyone and have.

2014 Chevy Silverado 1500 LTZ/Z71

We were greeted as soon as we arrived. Once we told Brian what we were looking for he drove it under their porch cover becasue it was raining. He answered all our questions, gave us a test drive and was very thorough in explaining all the options. This was a Silverado LTZ which has many bells and whistles so that in itself was a task for him. However, he has very good knowlege of the product. When negoatiating the deal Brian was very fair and honest and got us the deal we wanted. I will certainly recommend Brain and Rod Hatfield Chevy to all my frends, family and coworkers.

Great Experience

My salesman Rick Helton was enthusiastic and knowledgable. He helped me decide between available packages and options. The finance department messed up and offered me the wrong payment plan, but upon discovery, they worked hard to find me the best possible financing available. I appreciated their honesty and willingness to try hard to right a wrong.

wonderful dealership.... super nice sales staff

everything was quick & easy. no hassles at all. rick was polite and talked to us as if he had known us for years. rick & christina did everything possible to get us in the car we wanted. we have already recommended rod hatfield to several people. we couldnt be happier!

Will definitely recommend!

Felt everyone involved went above and beyond to get us into the car we wanted with the resources we had. Will be sending others.

Job Well Done!

Bryan was extremely helpful & put us in the right vehicle that fit our needs and wants. We are completely satisfied!

BEWARE! LEMONS!

I was sold a lemon from there in November 2013, had to have new motor in the car in January 2014. Two weeks after buying the car I had to start renting a car just to get to work. I now have to have a transmission put in the car. My credit is wrapped up in thiscar so im stuck with it. With a payment and trying save up and get the ttransmission fixed. I am a single mother of 2 working 2 jobs just to use the income from my part time job trying to save it to fix the car.

Dishonest and Deceptive

After calling and doing a credit application on the phone, I was approved. On the morning of Saturday July 12, 2014 I spoke with Christina, their online chat person three times. The second time was to discuss trade-in, down payment, and out of pocket cost. I spoke with her the third time just to make sure that we had a meeting of the minds and to ensure there were no misunderstandings with either of us. Christina told me that I could use my car as the down payment, and my only out of pocket cost would be whatever the sales tax were. Nothing else. She told me there was absolutely no problem doing this. After arriving that same afternoon, I was greeted by Christina, their sales manager, and a salesperson. As I started to sit down I told the manager and salesman of the pre-arraigned agreement Christina and I had during our multiple chats, and handed him my list of four cars I was interested in. I sat in the lobby for over 30 minutes while the sales manager tried to up sell me into price and yr cars I didnt want. Then the salesman asked to make a copy of my license and left me for another 30-45 minutes to enjoy blaring music, and to watch another person walking around singing rap songs out loud. After he eventually returned, he informed me that they had to have a $1000.00 down payment. Again, I told him this was not what was agreed upon when Christina gave me her promised word of faith that I could use my car as the down payment and pay sales tax. I then asked him what were they considering my trade-in valued at. He only replied with, No one talked to me about that. I asked to speak with Christina. She came out, sat down and I confronted her about her promised agreement that we had. While smirking she said, Sometimes we do this, and sometimes we dont. Christina flat out lied to me in order to get me there, only to try to scam me out of an additional $1000.00. I wasted an entire afternoon because of this liar. As I left I told Christina that I would be leaving reviews. As a man of integrity I have kept my word, something Rod Hatfields Chevy in Lexington, Ky will not do. Unless you want to be lied to, deceived, scammed, and waste your time, dont darken this dealers doorsteps and avoid this place like the plague. As I left, I immediately knew why the McCoys hated the Hatfields.

BAD BUSINESS AND SHADY.

I was told when I bought my car that my first 2 oil changes would be free. Today I took off work early after calling the service garage at Rod Hatfield and they told me to bring my car in before 4. When I got there they took my information and my keys and I went to the waiting room. I was told about 10 minutes later that they would not change my oil for free like I was told when I bought the car. I was also told if I sent someone there and they bought a car I would receive a $100 check. My friend bought a car and told the sales person I sent her to Rod Hatfield. And she was told it's too late, that offer has expired. Now I will not be sending anyone to buy a car from Rod Hatfield. This is bad business and shady. I am very upset and definitely will not send anyone here ever again.

Poor Customer Service

I was told that would recieve a phone call when they had received all the parts to service my car. I never received a phone call from the dealership and I had to call and find out if the parts arrived and when I could bring my car in to have it serviced.

Great People ,Service at Rod Hatfield Chevrolet

I walked in thinking I wouldn't qualify even for a used car but faithfully came in anyway, and was totally surprised when I drove out with brand new vehicle. All I had was my junk car and the service I received made me smile. Justin, the salesman, was very friendly, helpful and understanding of what I needed in a car. He ran back and forth to the finance people making me think I had some dealing power. They were very accommodating and in the end I got the car I got that is satisfying and affordable to me. Thanks Justin and Rod Hatfield Chevrolet!

Great Service

We were very pleased with the whole experience. Everyone was very friendly and helpful. They listened to our needs and helped us find just what we were looking for.

Great service

Completely satisfied with rod hatfield. However, I was unhappy with gm for putting stress on me about job verification. It appeared that gm didn't want to pay the fee that my job requires for verification.

New Car

Salesman and Sales Manager were very helpful.This was the second vehicle that I have bought atRod Hatfield's in the past five years.

Excellent service and courteous staff members!

Everyone has been kind and courteous. From Sales to Service, everyone is awesome. I live in Nicholas Co so I pass another Chevrolet dealership in Paris just to get the spectacular service I receive at Rod Hatfield's! Well worth the drive. Keep up the good work!!

Great service

Shawn and Jay took very good care of us. We got the vehicle we wanted with no hassle. Thank you for such good care .

good efficient service

Mike did a great job looking out for my needs and now own the car of my dreams because of him

Great in sales and service!!

Gary and Fred really tried to make us happy. They were not loud keeping our business, our business. Most dealers are LOUD, letting people know your business. THANKS, ( Scott & Vince in parts were GREAT, Wonderful service. The mirror took maybe 10 min. to replace. Great service center. Hope to do business with you again. Thanks again Gary & Fred

great service

Andre went out of his way to see that I was satisfied. I always go car shopping dressed like I don't have much money because how I'm treated is the deciding factor in whether I buy or not. I was treated very good even though I know I didn't look like I was buying. I truly appreciate that, I don't think the wealthy should be treated better because of money. Andre passed with flying colors. He's an exceptional young man.

awesome service

salespeople have had a bad name for years. but I can honestly say that the entire staff at Rod Hatfield was impressive, professional but down to earth, and patient. I will recommend them to others as well as return there myself. thank you very much for your wonderful service

great service

they were really nice and worked hard at getting us the car and payment we needed. The salesman was nice and helpful so was the manager they made you feel like family.

Great service at rod hatfield

George did a great job of getting me in and out quickly for my oil change and was also very courteous.

great service

It was a great experience Gary went over everything with us on the vehicle and worked with us with the deal, helped with setting everything up.

top notch service and great looking facility

walked in said what i needed and what i could afford and right to work they went and i drove out that night with the vehicle i wanted. great place to shop and buy. will continue to be a repeat customer thank you rod hatfield chevrolet team

Great dealership!!!!

My experience was excellent. Andre' was my sales person and he was great! I was interested in the bottom line and Jay Parks was terrific in working with me regarding the down payment and payment schedule.

great services very clean facility

It is always a joy bringing vehicle in to a dealership that pays attention to detail and provides warnings on possible problems. Great group of personal that actually talks to customers as people.

Good Job done and clean Facillities

Rod Hatfield Chevrolet is number one dealership i will recommend their dealership to family members, friend and colleague the staffs are friendly and they did a good job thank you Rod Hatfield chevrolet for being there for me

Completely Satisfied & would recommend to family

I had a great experience at this dealership and would recommend my friends and family to buy and service their vehicles at Rod Hatfield.

A good experience buying a car

First of all I hate buying cars. Its always stressful and the good guy bad guy routine turns all of off. Well I was pleasantly surprised today at Rod Hatfield's used car dealership in the deal I got and the Chevy Trailblazer vehicle I wanted with the price including a purchased extended warranty for under my price point. Jesse Hurst was very low key, professional and especially knowledgeable of the vehicle I was interested in. The vehicle had been inspected and serviced with a totally new brake job which caught my eye immediately with the 4 shiny rust free rotors and new brake pads. You won't see that often in a used car lot. And the interesting part is the feedback when I asked about it. Its routine that we do necessary repairs or they don't go on the lot. The process took a bit longer than normal due to computer issues and we had to go back to the new sales location to close things, but all and all it was a very pleasant experience. And the funny part is I was just looking. The price was to good to not buy it and I love the vehicle. I definitely recommend this dealership and if on the market for a new Chevy, this is where I will go.

Great Service Department

I came in to have a couple of recalls done on my truck and they were polite and friendly and good to work with. I was in and out without having to wait very long

Great setvicr

Very courteous & friendly when I first walked in. It was everything you want & expect when you take your vehicle in for servicing. The work on my vehicle was done in a timely fashion & will definitely keep bringing my vehicle to be serviced by the dealership. Thanks.

Easy using experience

Tim Hawk made it easy. Christina made the initial contact. Shawn was easy to work with. Constructive criticism ... When you open the trunk and the hood there was a lot of dead and dried leaves and dirt in the corners where the vehicle had been sitting. I cleaned it out the detailed missed it... Just FYI.

so happy! !!!!

This is the best dealership I've ever been,to j and Brent were awesome sales persons. They made me feel like family and I loved the fact they treated me n my wife like people. ... we love this dealership and will be back

GREAT SERVICE FROM THE BODY SHOP!!!!!!!!!!!!!!!

It's difficult to give any company an excellent rating. In other words, I'd have to feel like I took advantage of you in order for me to give you an excellent rating. On the other hand, Mike in the Body Shop is an excellent employee. I went to him on an insurance claim on my Malibu previously before he fixed my problem today. He fixed my car then and he PERSONALLY fixed my 2014 Impala today. It was assembled wrong from the GM Canadian plant. I would take my car back to him for body repairs and definitely recommend the Body Shop. I would give him 5 stars. By the way, I REALLY LOVE the car!!!!!!!

excellent sales experience

Love the people at Rod Hatfield. Erik, Christina and Fred are all great people to work with. Service dept rocks too. Thanks again for a great experience.

Good service. Clean facilities

It was a good experience. People are courteous and friendly. The wait was somewhat too long for a simple matter of a tire issue.

Great service, bit of a wait

Great service, even though there was a wait it still didn't take forever and they addressed all my car issues

GREAT SERVICE

Friendly and coming through on a great deal on a new car and a good deal on trade in !

Great service, friendly reps, caring staff

Bryan Turnage the sales rep was one of the nicest concerned reps that I have ever encountered in 40 years. Very professional crew at Rod Hatfield Chevrolet in Lexington, KY who goes above and beyond to satisfy customers.

Fast and efficient service

They did an amazing job getting me what I needed for my trade-in and the an unbelievable rate and payment for my 2014 camaro! The process was very fast and efficient! Robert smith, my salesman, did a great job following up days after to make sure we were completely satisfied and had no other questions or concerns.

Great sales and credit department

I cannot thank the sales and credit department enough for working so very hard to get us into a new vehicle!!! This dealership far surpasses any other, they truly want to help people and provide a good atmosphere. Awesome!

great people to work with!!

very pleased with my purchase of my new Chevy Silverado. Eric did a great job getting me what I wanted. Great job!!

Grest facilities and employees

Everytime we call and schedule an appointment they always get us in. Their workmanship is great. Employees are very respectful. Will be back again especially when purchasing another vehicle.

Love my car

I 1st met the guys at Rod Hatfield last year in April when I came in looking to purchase a new Camaro. At the time they were working in the trailers because their building was under construction. The managers were kind and helpful and the salesman, Gary Johnson, explained all the features of the vehicle. Gary stayed late that night and helped me pair my cell phone with the Bluetooth technology, set up my OnStar, filled my tank with gas, and had it detailed. After driving the Camaro for a while I decided I wanted a 4 door sedan or possibly a SUV. Of course, I contacted the guys at Rod Hatfield, who were happy to assist me. I came in and worked with Jay Parks who showed me the Chevy Equinox and Malibu. He was patient with me and very knowledgeable about the vehicles. The new car sales manager who worked my deal was also helpful because he explained all my financing options and got me a great interest rate. After careful consideration I chose the Chevy Malibu. I am pleased with my purchase and am a Rod Hatfield customer for life. I have referred my friends and co-workers to Rod Hatfield who have all had great experiences. I look forward to my next purchase and know their staff will always take care of me. Thanks again for all of your help! The new building looks great too!

Great Place and Great People

It was a nice place and very nice people. I went there just to see what I won off a flyer in the mail and they ended up getting me in a new truck which I was wanting to get eventually. It was a great place to do business.

Great people! Great service!

Loved our salesman Bobby! He was thorough, polite and funny! He went out of his way to satisfy us and to make sure we were happy with our vehicle. I would highly recommend him to our friends and family. Everyone was very nice that we came in contact with.

Great dealership. Highly recommend dealership.

Our salesperson was very knowledgeable and very understanding with the questions we had. He did a great job. I love the Malibu that I bought.

car buying experience

One of the best car buying experiences I have ever had. would suggest that when a customer tells them how they can pay per month they don't present a price that's so far off it may make the customer give up. The staff worked very hard to make my deal. I'm very happy with my purchase.

Purchasing a vehicle

Michael was our sales associate and he was wonderful and very helpful and worked with us and didn't leave us hanging like so many other dealers have.

Excellent service!

My visit at Rod Hatfield Chevrolet was very pleasant and exceeded my expectations! I recently experienced a great loss in my life 2 weeks prior to visiting Rod Hatfield when my fiance died. I wasn't sure what I was looking for when I pulled into the lot but the salesman met me at my car door and took the time to thoroughly explore my options and was more than helpful to me that day. I left with a beautiful 2014 Chevrolet Cruze and it truly lifted my spirits! I am so thankful for the staff at Rod Hatfield and their interest in their customers! I have had such a wonderful experience in my recent purchase that I will continue my business there in the future and recommend all of my friends and family! Thank you Rod Hatfield Chevrolet for helping me through a very difficult time in my life!

Great service

The gentleman that helped me find my car was very down to earth and cared about what I wanted. He allowed me to take my time and he was extremely personable. I would recommend this dealership as well as Sean to anyone any day. Each person that worked with us was helpful and attentive to all of our needs. Thankful as well as grateful for the employees at this dealership.

Great Service

Kyle was very nice, answered all of our questions also took very good care of us while we where there. We told him what we where looking for and he was on it.

Purchase New Car

My salesman Bryan was nice and helpful. I love my new car!

Great Customer Service!

Always a pleasure to have you all work on my car. Donny the van driver is a true gem! Keep him around! Also, you all confirmed that some of your competitors are only out to make a buck! Thank you for confirming my suspicions.

Rod Hatfield Chevrolet

Jesse Hurst was our salesman at Rod Hatfields and he was excellent. He went out of his way to make sure we got everything we wanted in our truck purchases - right down to the color and extra options. I would highly recommend him to anyone interested in purchasing a vehicle.

Fast, friendly service

I came in for an oil change without being able to call ahead, and I was ushered right in. The guys were very friendly, and fast. The internet wasn't working, but the overall service was great.

Friendly service, very helpful, nice lot.

I was offered fast and friendly service and was helped every step of the way towards purchasing the vehicle which made the entire process very easy.

New vehicle purchase

The salesman (Erik) was very helpful and took time to show me all the "bells & whistles" on my new Traverse.

Great Sales Team

Everyone was very friendly and helpful.. Worked very hard for me to be able to get me in a new vehicle. Everyone made me feel like I was part of the family.

Great Service

They called me once they knew what I needed done to my vehicle and then it was fixed in no time

Car body work, service, tire rotation

They did a good job talking about job and taking care of customer Rod Hatfield Chevrolet is excellent i will recomend your dealership to family, friends

very good dealership

Very nice and had a answer to all of my questions. They had exactly what I wanted and worked very hard to make my shopping experience very easy. Scott Brown, my salesman was very nice and made me very comfortable. I will buy again from this dealership and especially Scott.

Great service, great employees

The only negative was the driver did not pick me up after the maintenance was done. This is the only time in all of my services there that this has occurred.

I love my Cruze!

I went to Rod Hatfield after being told to go there by a friend who knew they were able to help people with bad credit. I previously had been to 3 other local dealerships who told me they couldn't help me trade out of my Cobalt cause of my situation. The moment I walked into Rod Hatfield I knew it was going to be different then the other dealerships. Bryan, my salesman, and the sales manager took the time to explain my credit situation and spoke about reestablishing my credit through the purchase of a new vehicle. I test drove the Chevy Cruze and loved it! It has all the bells and whistles I like and gets great gas mileage. I even bought Sirus XM radio after my 3 month trial expired. Bryan told me the Cruze comes standard with 10 airbags, which made me feel safe driving with my son in the car. He went over the warranty information and Rod Hatfield Advantage program where I get 2 free oil changes. They didn't make me feel like I was just buying a car, they told me that this car would help boost my credit score to whereI would be able to come back in a few years and buy another car. Since my purchase, I have sent my friends and family members to Rod Hatfield who have all upgraded to nicer cars. Thank you to Rod Hatfield Chevrolet for all you have done for me. See y'all at my next oil change!

Great Service, Smooth Buying Process

I will definitely recommend Rod Hatfield Chevy to my friends, and in particular, to ask for either Jeff, Bobby, or Stacy. They were all incredibly nice and helpful, and not pushy whatsoever! (very important!) I can't thank them enough. :)

Great Experience

It was a wonderful experience. Erik Haslem was my salesperson and he was great. Love my new truck, will definitely be back to buy from Erik again.

Very outgoing, no pressue Sale.

This is the first time that I was not pressured into buying a new car. I discussed with Gary Johnson that I may have to move my work bench in the garage to be able for my Traverse to fit, Gary volunteered to come over after work to help me move it. Gary also followed up on seeing if he could come over to move the bench. The new Traverse fit just fine... Everyone at Rod Hatfield were so outgoing and friendly!

friendy helpful people, wonderful experience

I was very satisfied with my experience and the salesman I dealt with Shane, did a great job and I'll probably come back there to make my next purchase if its a chevy

Great buying experience

We were very impressed with Scott Brown, Jay Parks, and Vince , the owner, who took time out of his day t talk to us. Each of them lent his special expertise to our shopping experience. WE are happy with our purchase!

Professional Servce

I am always greeted in a professional manner when I arrive for service at Rod Hatfield Chevrolet. The team members are quick to determine my needs and to offer services that may be due on my vehicle. I appreciate the timely manner my vehicle is given attention and have never had an issue with the services preformed.

great service

The staff was very easy to work with and did everything possible to get me what I wanted with a payment I am comfortable with.

Service

We have bought 4 vehicles from your dealership and have always felt welcomed, until a few weeks ago! But the service dept was wonderful!

Quick service

The folks in the service department are always helpful and willing to get me in and out in the least amount of time

Rod Hatfield Service

Excellent from start to finish. I left my car overnight and they immediately started to fix it and within 24 hours it was ready to go!

good deal

The salesman was patient, knowledgeable and courteous, not pushy, and I was able to get what I wanted at a fair price. The rest of the staff was kind and efficient, from negotiating to financing the car. Overall, a good experience and a good, fair price on my malibu.

good service

I came in for an oil change and to have my breaks checked on a Thursday afternoon. After explaining my concerns about noises my brakes were making, the service guy worked me into a spot the next day and boy was I happy he did! Turns out my brakes were metal to metal in the front. While I wasn't really prepared to hear this, I was appreciative that they made it a priority to address my concerns and fix the problem in time for me to travel back to Memphis to work the following Monday. Everyone is also very patient and thorough and I always leave feeling as though I have been given the info straight, instead of possibly being sold a service I don't need!

Fast, easy and friendly...

I enjoyed my experience at Rod Hatfield Chevy. I went online to shop and submitted my application. They contacted within minutes to let me know they had the truck I wanted. I was able to do a lot of the process online and over the telephone with ease. When I arrived at the dealership, My sales person, Damon was friendly and helpful. He made working through the paperwork painless, and was able to answer all of my questions. He took the extra time explaining all of the vehicle's features and was able to walk me through what each of the buttons on my console did. He even helped me program all of my favorite radio stations! The entire process was quick and painless. I was less than an hour! Great service! Thanks again for all of your help!

Teaser Internet Price But Beware!

After spotting a bargain at this dealership on the internet, we drove from Louisville to Lexington to test drive the car. The description that was given to us over the phone about the condition of the car was accurate. After test driving, we wanted to purchase it until we were presented with the break down of costs. The advertised price was reasonable for the condition of the car but the dealer documentation fee that was then presented to us as an additional cost amounted to more than half of the advertised sales price of the car. This was an out of state sale which only involved a bill of sale and a title that could be mailed to us since we were prepared to pay cash. In our opinion the dealership increases customer traffic with a low "teaser" sales price. Unfortunately, the State of Kentucky does not cap dealer doc fees and this dealership takes full advantage of it.

I had the indicator light come on for the tire inflation...

I had the indicator light come on for the tire inflation on my 2010 Equinox. I tried to resolve it myself and when I wasn't successful I stopped by the dealership. Service was closed but John was inside and I hoped he open the door and give me a clue to what was wrong. I had to drive a long distance the next day and wanted to be sure there wasn't a big problem and I could make my trip. Not only did John explained why I was dealing with the problem he even treated me like a sister and fixed it for me right away. He went above and beyond what I expected him to do especially since the service department was closed. Patient and Kind and better than a Hot Fudge Sundae. Thanks John!!!!

2011 KIA Soul Marvella!

Just noticed today there was a broken piece on the left back black plate under the tail light, I wish they would have told me. I just saw it and would have appreciated knowing all that they knew. It would not have made me change my mind but being a Chaplain I wanted to be treated as they would want to be treated. They did locate an extra key for me and that was greatly appreciated. Also I would have like a full tank of gas just for Good Grace! Rev. Mary Ann

Rod Hatfield Lies to Customers

I bought a used car from Rod Hatfield Used Car Dealership in Lexington, KY. When I test drove the car the brakes made a noise I had never heard. The salesman said that it was a safety system that monitored the brakes and that it was in excellent shape. I guess I was gullible, so I bought the car. One month later I hit another car when the brakes did not work. I took it to another mechanic said the brakes were shot and there was no safety system like that. Just FYI, they are crooked. I did contact them about it and they never returned my call or emails.

DO NOT GO HERE!!!

Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # Correspondence regarding this complaint will be emailed to : Please print a copy of this for your records. Filed on : May 10 2013 Filed by : xxxx xxxxx Lexington KY xxxxx Filed against : Rod Hatfield Chevrolet Used Vehicles 1501 Colesbury Cir Lexington KY 40511-1700 Complaint Description: Bought a car in September. Had to pay over $1400 in repairs in May. I got my 2006 Chrysler 300 in September of 2012. The very next day i had stalling issues and took it back. the service department said they could find nothing wrong with it. I took it home and it started stalling again the next day. Due to money issues i was not able to get it in for service again till about the first of April. I took it in with the same problem as before, but to a different shop. At Botts Garage in Harrodsburg. He noticed the wrong oil was in it, same oil that was in it when i bought it. He changed the oil for the cost of oil and labor and a diagnostic test ($140.00) I brought it home and on the way back to lexington started to stall again. The next week i took it back to a different shop. Bennets garage in Harrodsburg. They noticed a crack in the radiator that as very old. Pre dated the time i bought it. I replaced it for $460.00. The radiator was still not fixing the stalling. so after i saved even more money i was able to take it to Bob Allen dealership in Danville. They looked over the car and found a lot of problems that were due to age and were definitely problems that were there when i bought it. i would list them all but it is 3 pages of print outs. they randge from dry rotted hoses to bad cv axel boots and the PCM ($440.00 by itself)The tie rods were shot and the injector o- rings. Also belt and belt tensioner replaced. As well as all 16 spark plugs were wore out and replaced. As well as trans electrical plug. 2nd page...in take gaskets had to be replaced. Also Plug adapters replaced. There is more i have in there report. When i went to Rod Hatfield i ask to speak to Tim Hawk the sales manager and wanted to see the 130 point inspection that was supposed to be ran on all used cars they sell. He sent me to Jason Beckett and i presented these problems to him and again ask for the 130 point inspection report. He said they would not have that after a month because they just dont keep paperwork like that. I told him these issues were present when i bought the car and the 28 year SEA certified Chrysler mechanic said all these issues would have been more than noticeable if they did the 130 point inspection. Jason spoke with Phillip From Bob Allen and Jason told me that these things made no since and probably what caused my issue was driving in rain and water getting in a part. i ask Phillip at Bob Allen if this was possible and he said " Not even. What do they sell cars you cant drive in the rain'. Jason only offered to trade me into another car AFTER i got this one fixed. He only wanted to give me $10,000 trade on a $13,000 dollar car PLUS I HAD TO REPAIR MY CURRENT CAR MYSELF. I have spent money, time, lost work and missed getting my kids to school because of this. The $1400 plus $460.00 for the radiator and $140.00 for the oil and diagnostics is what im out. Your Desired Resolution: i want all of the issues that they had to miss on the inspection that they should have fixed covered. all the cost of labor and parts. NOT PUT INTO MORE JUNK THEY HAVE ON THERE LOT This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

Thank you for using the Better Business Bureau's...

Thank you for using the Better Business Bureau's Online Complaint System.Your complaint has been assigned case #Correspondence regarding this complaint will be emailed to : Please print a copy of this for your records.Filed on : May 10 2013Filed by : xxxxxxxxxLexington KY xxxxxFiled against : Rod Hatfield Chevrolet Used Vehicles1501 Colesbury Cir Lexington KY 40511-1700Complaint Description:Bought a car in September. Had to pay over $1400 in repairs in May. I got my 2006 Chrysler 300 in September of 2012. The very next day i had stalling issues and took it back. the service department said they could find nothing wrong with it. I took it home and it started stalling again the next day. Due to money issues i was not able to get it in for service again till about the first of April. I took it in with the same problem as before, but to a different shop. At Botts Garage in Harrodsburg. He noticed the wrong oil was in it, same oil that was in it when i bought it. He changed the oil for the cost of oil and labor and a diagnostic test ($140.00) I brought it home and on the way back to lexington started to stall again. The next week i took it back to a different shop. Bennets garage in Harrodsburg. They noticed a crack in the radiator that as very old. Pre dated the time i bought it. I replaced it for $460.00. The radiator was still not fixing the stalling. so after i saved even more money i was able to take it to Bob Allen dealership in Danville. They looked over the car and found a lot of problems that were due to age and were definitely problems that were there when i bought it. i would list them all but it is 3 pages of print outs. they randge from dry rotted hoses to bad cv axel boots and the PCM ($440.00 by itself)The tie rods were shot and the injector o- rings. Also belt and belt tensioner replaced. As well as all 16 spark plugs were wore out and replaced. As well as trans electrical plug. 2nd page...in take gaskets had to be replaced. Also Plug adapters replaced. There is more i have in there report. When i went to Rod Hatfield i ask to speak to Tim Hawk the sales manager and wanted to see the 130 point inspection that was supposed to be ran on all used cars they sell. He sent me to Jason Beckett and i presented these problems to him and again ask for the 130 point inspection report. He said they would not have that after a month because they just dont keep paperwork like that. I told him these issues were present when i bought the car and the 28 year SEA certified Chrysler mechanic said all these issues would have been more than noticeable if they did the 130 point inspection. Jason spoke with Phillip From Bob Allen and Jason told me that these things made no since and probably what caused my issue was driving in rain and water getting in a part. i ask Phillip at Bob Allen if this was possible and he said " Not even. What do they sell cars you cant drive in the rain'. Jason only offered to trade me into another car AFTER i got this one fixed. He only wanted to give me $10,000 trade on a $13,000 dollar car PLUS I HAD TO REPAIR MY CURRENT CAR MYSELF. I have spent money, time, lost work and missed getting my kids to school because of this. The $1400 plus $460.00 for the radiator and $140.00 for the oil and diagnostics is what im out. Your Desired Resolution:i want all of the issues that they had to miss on the inspection that they should have fixed covered. all the cost of labor and parts. NOT PUT INTO MORE JUNK THEY HAVE ON THERE LOTThis case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

mechanics will RIP YOU OFF!!!

ook my car in for some repairs. after giving them a detailed list of what it could be. they had my car for two days with there best man on it and the wanted to rip out my transmission and do "exploratory surgery". I immidiatly told them to "Stop what your doin right now"! the next day i removed my recently replaced theromstat with a GM one and hav'nt had any problems since (Over 6 months). I would normally say this was an honest mistake but i told them i recently replace my thermo with an aftermarket one and all they did was belittle my intelligence and try to get a big payday only i'm not a sucker. all i can say is BEWARE! cause these guys will rip you off!!!

I have lived in Chicago and Phoenix for over 40...

I have lived in Chicago and Phoenix for over 40 yrs...I've bought a lot of vehicles...it's this simple., NONE OF THEM COMPARE TO ROD HATFIELD CHEVY. Great people and GREAT SERVICE. Like I said "it's that simple to decide where to buy" I have gone back and bought 4 times.Thanks Rod Hatfield Chevy, Rory

Decent service

I contacted this dealer online about a vehicle I was interested in an within an hour someone had called me. The dealer is about an hour and a half away from my home so they were able to do a lot of the stuff over the phone. We worked out that I would come in the next day to drive the vehicle and the following morning the sales agent contacted me again to confirm that I was coming. I was not impressed with their initial offer and was ready to walk away when they came back with what we discussed over the phone. Overall I would recommend this dealer.

everyone was great and exceeded my expectations. very...

everyone was great and exceeded my expectations. very satisfied with the amount of effort, honesty, and kindness that everyone showed. they took the extra time to ensure I received the vehicle I wanted within my price range. I recommend rod Hatfield to anyone looking for a vehicle and warm atmosphere

I haven't owned a new vehicle in 10 years and searched...

I haven't owned a new vehicle in 10 years and searched from Knoxville, TN to Cincinnate, OH for a 2012 Tahoe. Rod Hatfield in Lexington, KY was the cheapest and less sarcastic of the dealerships I dealt with. They were up front about everything and only wanted a chance to earn my business without taking all day to do it, which was nice. We were only there about 4-5 hours purchasing this new vehicle. That was much better than when we purchased our 2002 Camry. I'd definatley go back and will have to when my 4 year old turns 16...lol. Great place to deal with!

2012 malibu 4 cyl

My wife and I bought a new 2012 Malibu 4 cyl in October 2011. We have put 13,000 miles on the car. On the interstate we get 34, 35 miles to the gallon. So far I would give the 2012 Malibu 4 cyl a five star rating.

Gary was friendly, patient and knowledgeable. (I hate...

Gary was friendly, patient and knowledgeable. (I hate pushy salesmen!) The only reason I didn't give all 5s is the price. Although fair, I would like to have gotten a little more out of my trade.

The people at Rod Hatfield Chevrolet got me approved for...

The people at Rod Hatfield Chevrolet got me approved for a car even though I've had two repos in the past. Granted, the last one was 4 years ago, but I was still surprized. I guess the best thing I had going for me was that I've been at my job for a few years. I'm very thankful for their help. (and I love my new car!)

The salesman was personable, thorough, and knowledgeable....

The salesman was personable, thorough, and knowledgeable. He showed us around the dealership and introduced us to key people which we had not experienced in any other dealership. We have bought a number of cars over the years and this transaction was the best. The vehicle was on sale and, with other deductions, the price was excellent.

I went to Rod Hatfield Chevrolet because I was interested...

I went to Rod Hatfield Chevrolet because I was interested in buying a used SUV. I asked an American made SUV, newer model, low miles and I needed to be done with in 2.5 hrs. I went in at 1pm on a Monday afternoon and was out by 3:30pm that afternoon. Rod Hatfield offered me a great amount for my trade and I was fincanced, papers signed, temp. tags on, trade in cleaned out and made the exchange of new keys for old...I was at my next task by 4pm. No hassel, no fluff, just great customer service and Rod's had no problem delivering on what I needed for my family in the amount of time I asked for! The atmosphere was upbeat, clean and comfortable....I would recommend Rod Hatfields to anyone that is looking for a new or used vehicle. In the future I will return to Rod's when I am ready to buy again! Julie

I went to Rod Hatfield because I needed a new used car...

I went to Rod Hatfield because I needed a new used car and I heard the service was awesome. The selection to choose from was great and my sales person answered all my questions and made the car buying process so easy! I traded in my 2000 Solara for a 2009 Malibu and I love it!! I also have since used the service department to service my Malibu and Darvin and his team always take care of my car as if it were their own. Recently I traded my Malibu in for a new Equinox! I love it! It had been almost 2 years since my first experience but my new car sales person Mike Reffett did a great job explaining everything to me about my new car and walked me thru the whole process and I was in and out within 1 hour!! Thanks Rod Hatfield... I would definitely recommend them to my friends and family.

I would not send my worst enmeny to this dealership. THE...

I would not send my worst enmeny to this dealership. THE so called manger is a total jerk .Would love to be able to speak with the person or persons whom own this dealership.we bought a used car signed all the paper work was told what our payment would be then 2 days later get a call saying we need to come back sign new papers that our payment would go up .told them we would bring car back and get our check back was told didnt know if we could get our check back was told they would send the law after the car if we didnt return it.the most rude manger ive ever dealt with .i hope everyone reads these reviews before going there seems like it is very common this for this dealership

If you are a woman seekng to buy a new/used car,make sure...

If you are a woman seekng to buy a new/used car,make sure you have a man with you.You cant even get out of your car and there is a dealer right in your face.Very rude.The manager is rude.They really took me.

I went to Rod Hatfield last night in search of a used...

I went to Rod Hatfield last night in search of a used SUV. It's was like watching a movie or playing some sick game. I waited over an hour for them to determine the value of my vehicle. They offered me about 3000.00 less than a few previous dealerships. Then they showed me a 1999 Land Rover Discovery Series II 4dr Wgn w/Leather. Thank goodness I was not jumpy for the offer. They offered to take care of my payoff and to put me in the Land Rover on the road for $12000.00. As I'm doing my research this morning, I discover that vehicle is listed on their website for 7955.00. I appraised the vehicle on Kelley Blue Book and the dealer price is only 6898.00 for excellent condition. The private buyer price is $5648.00. I smell a rat. This appears to be dirty dealing to me. I'm disappointed they would try to take advantage of me to such a degree. They can be sure I will not be recommending anyone to their dealership, ever!

Great Experience

I had a great experience with Rod Hatfield Chevrolet. I did not purchase a car and still had a great experience. The quality of customer service was top notch. Vince, the General Manager, had a car dropped off at my office for me to test drive. When I dropped the vehicle off and had decided not to purchase, he was very appreciative of my considering to do business with them. To me, not purchasing and still getting good service is excellent. Kudos to the Rod Hatfield team!!!

Went to Winchester dealership because they called and...

Went to Winchester dealership because they called and said we were preapproved. Got there and drove off in a vehicle. Monthly prices were much higher than wanted but my husband loved the vehicle. Two weeks later got a call telling us to come in because they needed more information for the finance company. We get there and are told that we have to choose another car because financing wouldn't go through. Then we drive off in a 2011 dodge charger, and what do you know two weeks later they call and tell us that we need to bring the most recent paycheck stub in. We get there and once again they say the financing did not go through. The car lot then tried to put us in a 2009 dodge charger that had alomost 60 thousand miles on it for about the same price. I told them I was not doing it.I argued with them and finally got my down payment and trade in back. I feel lucky that I got my money back, but I am not happy about how many financing companies they went through.

I contacted them to purchase a used vehicle, and was...

I contacted them to purchase a used vehicle, and was asked if I would prefer a new one. I said of course, but that wouldn't be possible as I have just had a bankruptcy discharged. They had me come in and look at a 2012 Chevy Malibu, did the paperwork and said they had me approved. I told them several times I did not want to drive it off the lot till the deal was set in stone. They assured me it was. I noticed the next day that 3 of the door handles were black and 1 was chrome. I took it to the dealer a week later and they were nice as could be and said they would order me a new handle and would call when it came in and there would be no charge. A week later they call me to come in and get my door handle replaced. When I get there they inform me that the loan never went through and that I would have to give up the car. This was 2 weeks later! Needless to say I was upset especially since I was called to come get my car fixed only to be told I no longer had one! I will never shop here again and warn everyone I know to stay away. They shouldn't let you take a car home if the loan is not final!

I came there to by a car and they told me everything with...

I came there to by a car and they told me everything with thew on my credit and I put money down, I signed all the papers. Three weeks later they called me and said it wouldn't work out because my credit didn't go threw (three weeks later now).They told me I was ok then Three weeks later it not that is dirty and they talk to me bad and disrespect me and my wife.That car lot need some respect for saleman and bossies but I will never go back there again.

I went to their used dealership down in Winchester, KY. ...

I went to their used dealership down in Winchester, KY. I worked with a sales person by the name of Ricco, he was nice, but he kept forcing cars down my throat after I told him several times "I don't know what I'm looking for I'm just here to figure out what kind of car I want since I just got in a wreck not to long ago" he understood that to a point, but didn't listen to the fact I had a price rang I needed to say in along with waiting for my car insurance company to pay off the reminder of my auto loan. Either way I figured out what used car I wanted and told them that lucky I saw off Cars.com they had the car for a price around 13.9K which was in the rang I was looking for, they allowed me to test drive it along with I was pleased with, but sadly I had a house emergency that needed to resolved and told them I would be back the following day to iron out all the details on getting this car. Their the deal maker, I don't remember his name, basically yelled at me and told me I didn't have a car and that I needed to sit down and get this today. Right after I had told them I had a broken item in my house that wouldn't just cost me lots of money in the long run, it would also be costly to my roommates...long story short I left the dealership. Ricco called me the following day trying to check up on me and offer me a deal on the car I wanted for the price rang of 16.9K...I wasn't happy when I saw the Cars.com listing for a 13.9K. I would recommend do not deal with Rod Hatfeild, they don't listen and they are looking for nothing but a mark up and more ways to screw people out of the car they actually wanted!

I took my corvette to this dealership a couple of years...

I took my corvette to this dealership a couple of years ago for a radiator flush. They blew the radiator & water pump. They then replaced those parts with cheap aftermarket pieces, but charged me for genuine GM parts, even though they were cheap aftermarket junk. I called their bluff on that dishonesty , posting it on another consumer website. Unfortunately, my car's computer recently went bad, and hatfield's thieves are the only chevy dealership near me. So, I once again had to make an appointment with them for this new problem. The service manager on duty at the time gladly set up the appointment for the next monday morning. However, when I arrived for this appointment, the manager on duty was Darvin, the man who originally ripped me off the first time around. He actually met me at the door and refused to work on my car, using the fact that I spoke out against their dishonesty as the excuse not to do the work. I asked him why he was acting like this and his reply was " You said enough on the internet, didn't you ?" He behaved like an upset teenager, totally unprofessional ! As if I had no right to speak up & expose their dishonesty. His outburst was actually a blessing in disguise. I found a private, corvette only, mechanic with 40 years experience to do the work. I cannot say this enough, the people at rod hatfield's service department are CROOKS !! If you care about being treated right & as a valued customer, STAY AWAY FROM ROD HATFIELD CHEVROLET !!!

I bought my Toyota 4Runner from Rod Hatfield Chevy. ...

I bought my Toyota 4Runner from Rod Hatfield Chevy. Highly recommend them. I did everything online so it real smooth. Shopped around and found it on Autotrader.com. Called for appointment and they had SUV ready when I arrived. Just as advertised with prices, options, miles, etc. Couldn't have received any better service. Rod Hatfield Chevy made the whole car buying process QUICK & EASY!

We made an offer on a car on the website and they called...

We made an offer on a car on the website and they called my husband and excepted it. They then ran the credit app. and said we were approved at a low rate. We live 3 hours away. We told them on Friday that we would be there on Saturday by 4 to pick up the car. We drove the 3 hours and were told they sold the car earlier that day! The salesman that sold it said well the guy paid cash!!! So after we throw a fit they go in and find another car at a dealer in the town we live in and sell it to us for the same price! We ask about all the options and are assured by 3 salesmen that it has them all that the other car had. When we did the paper work they asked us to sign the WE OWE paper so we questioned the options again and were told it had it all. So they did the paper work again with the new cars info on it and we signed and gave them a check for money down. They agree to get the car and deliver it to us. Then we get a call saying that the interest rate was incorrect but we still agree to the deal. Then they call and tell us it doesn't have the ground effects pkg that they assured us it had. So we agree to pay to have this added. When we asked them why they told us it had it 3 times they all denied it! Then they tell us the other dealer won't release the car right away that it will be a few more days. Then they call and say they don't have time to pick it up because they are having a big sell so it will be a few more days. Then they call a few days later and say they don't want the deal at all because we are going to give them a bad rating when Chevrolet sends out the survey!!!!!!! And I wonder why they would think this!!! I don't know how these people sleep at night. Hopefully this will all bite them in the butt one of these days soon!!! And it is funny there are so many comments on here about there dishonesty!

have brought 6 vehicles from rod hatfield chevrolet have...

have brought 6 vehicles from rod hatfield chevrolet have always been treated great jake and his team has always went the extra mile to get me in the vehicle i wanted for the deal i wanted and during the purchase of my 09 silverado i went to 3 other dealerships and look at three trucks around the same price and none of the three could come close to the deal rod hatfield chevrolet give me and to quote 2 of the dealerships if they can give u that deal u better take it so i did.. and even after the sale has kept in touch to make sure im satisfifed and even has them washed for me from time to time at no charge and the service department has always been very helpful and took good care of my vehicles highly recommened

They made a deal with us. We have have it on paper. Then...

They made a deal with us. We have have it on paper. Then they had us drive from out of town for "this deal". When we got there and qualified for 0% financing. (which we later found out doesnt happen often and nobody's expected to quailify) the sales manager tried to slide in $1700 without telling us. I caught it and said no deal. And then he got mad and started getting rude with us. We got up and walked out and e followed us, the owner was standing outside. And he turned to the owner and said we were being disrespectful to him. The owner Vince, not Rod Hatfield, Waved us toward the road and said" let them go they dont matter". I've bought 3 vehicles here in the past. The next day my wife contacted GM and all the managers here called us back, and the sales manager Jake even yelled at my wife on the phone.Takes a big man to yell at a woman on the phone. We had a piece of paper with the deal written on it, Jake even said that was his writing, then looked at us and said thats not the deal we were given. Huh?? Vince called my wife a couple times and wanted to keep arguing with here. And to tell us we didnt know what we were doing and how the car business works. I used to work at a Chevrolet dealership and now work at an auto assembly plant with 7000 employees. I posted this story on a couple local web sites, and have gotten several replies with similar and some worse stories about this place. So I just want people to be aware of what this place does to people.

Sold me a 2005 Corvette with the wrong type of key fobs -...

Sold me a 2005 Corvette with the wrong type of key fobs - which drives some of the car functions. Promised to send me the owner's manual because it was locked up in the service shop. Then they sent the wrong one to another customer. Then it was destroyed in shipping. Then they were going to send me a new one. Then they just stopped responding to emails. Air cleaner and cabin filter was filthy.