Roberts Toyota

Wow - Great Buying Experience

Last week while driving north on I-65 I noticed a billboard for Roberts Toyota of Columbia, TN. I had been in the market for a new 4Runner and put a deposit down on one at another dealership over 6 weeks before and had been getting 'the runaround' from that dealership. I phoned Roberts Toyota & Mr. Gene Sauls - The Sales Manager answered the phone and said come on in and we'll help you out. I arrived about 15 minutes later and met him and he worked to get me a new 4Runner. In just a little while after working with my sales person, Mr Cris Stutts and the General Sales Manager, Spencer Dudley they made me a deal and I left with a new 2016 4Runner SR5 Premium. The staff at the dealership made me feel welcome, didn't pressure me into buying anything that I didn't want and to say the least the experience was by far the best I've ever experienced at a new car dealership. I either talked or visited with 5 other Toyota dealers in Middle Tennessee and the experience at Roberts Toyota should make the other dealerships ashamed. I would highly recommend the buying process at Roberts Toyota in Columbia, TN.

The Best Car Buying Experience

Almost two weeks ago, I began searching for a new Toyota Camry. All total, I had conversations with five different dealerships in middle Tennessee. Only one went out of their way to offer me excellent customer service, a great deal, and the best car buying experience I've ever had: Roberts Toyota. Thanks Catherine Roberts, Erin Phelps Smith, Spencer Dudley, and Mike Milligan for your incredible service. I love my new Camry!

Best Car Buying Experience

Almost two weeks ago, I began searching for a new Toyota Camry. All total, I had conversations with five different dealerships in middle Tennessee. Only one went out of their way to offer me excellent customer service, a great deal, and the best car buying experience I've ever had: Roberts Toyota. Thanks Catherine Roberts, Erin Phelps Smith, Spencer Dudley, and Mike Milligan for your incredible service. I love my new Camry!

Treated my family right

My college age sons needed help assessing a car for purchase ( Craig's list) and another son needed an honest repair at most effective pricing possible ( he was college student.) Roberts Toyota service department fulfilled our needs. Kudos to them. And thanks.

Superior Service

I was a proponent of going to the plush and attentive Lexus dealership to service my Lexus 400h, until... I came to Roberts Toyota in Columbia TN. They were and are attentive, proactive and most importantly to me, aware of my time constraints. I now take all of my vehicles there! Highly recommend them.

Great and Friendly Buying Experience! !!

I worked with Erin Smith while looking for a vehicle. she was knowledgeable and a real pleasure to work with as I searched for the right truck. Great experience all around and that is hard to find !!!

Shady sales practices

Shady sales practices Meaning less inspections Dishonest Sales management Unethical pre sale practices This will be a long review so for those of you who just want to know if I would shop at Roberts Toyota I would have to say No. When I first entered the lot I was greeted quickly enough, we started the process of test driving a car that was in my price range and close to what I want. The discussion of a CarFax came up, we reviewed the repair history of the car. Everything on the CarFax was clean. The sales rep brought up the 72 point inspection that Roberts Toyota does them self. This was discussed at length. The sales rep spelled out how the inspection works and painted a picture that this inspection would catch any major issues so I need not worry. So I purchased the car after a brief test drive. I drove home without issue, the next morning was another story. I got in the car to drive to work and the belt let out a short squeal that I assumed was a loose belt. That night when I started the car to leave for work the squeal was longer and louder. I was still assuming it was a belt. After 3 days the squeal started to happen not only when starting the car but while driving, there was not a rattle like a bearing burning out and the battery light was coming on. I returned to Roberts where I talked to Spencer the sales manager, he took me to the service center and assured me he would do everything he could to make this right. Spencer told me his tech though it was an idler pulley and told me to come back next week to have it replaced. I went home and inspected the car myself; there isn't an idler pulley on the car. I return to have the car worked on the next week and the service center confirmed my feeling that the alternator was going out. The Service tech also advised me that the 72 point inspection that was so detailed that I wouldn't have any issue has uncovered issues with the water pump, battery and alternator but the sale department didn't want to repair it before sale. So I no own a car that Roberts refuses to fix even though their 72 point inspection flagged the issue and they choose not to fix it. I would never purchase anything from this place again, nor would I send anyone there to buy a car

Shady sales practices

Meaning less inspectionsDishonest Sales management Unethical pre sale practicesThis will be a long review so for those of you who just want to know if I would shop at Roberts Toyota I would have to say No.When I first entered the lot I was greeted quickly enough, we started the process of test driving a car that was in my price range and close to what I want. The discussion of a CarFax came up, we reviewed the repair history of the car. Everything on the CarFax was clean. The sales rep brought up the 72 point inspection that Roberts Toyota does them self. This was discussed at length. The sales rep spelled out how the inspection works and painted a picture that this inspection would catch any major issues so I need not worry. So I purchased the car after a brief test drive. I drove home without issue, the next morning was another story. I got in the car to drive to work and the belt let out a short squeal that I assumed was a loose belt. That night when I started the car to leave for work the squeal was longer and louder. I was still assuming it was a belt. After 3 days the squeal started to happen not only when starting the car but while driving, there was not a rattle like a bearing burning out and the battery light was coming on. I returned to Roberts where I talked to Spencer the sales manager, he took me to the service center and assured me he would do everything he could to make this right. Spencer told me his tech though it was an idler pulley and told me to come back next week to have it replaced. I went home and inspected the car myself; there isn't an idler pulley on the car. I return to have the car worked on the next week and the service center confirmed my feeling that the alternator was going out. The Service tech also advised me that the 72 point inspection that was so detailed that I wouldn't have any issue has uncovered issues with the water pump, battery and alternator but the sale department didn't want to repair it before sale. So I no own a car that Roberts refuses to fix even though their 72 point inspection flagged the issue and they choose not to fix it. I would never purchase anything from this place again, nor would I send anyone there to buy a car

Tried to buy!

I saw am ad on Cars.com and responded to it with an email to the dealer. The next morning I received a response from them. They replied that Cars.com had made an error and that they would not sell the car to me for the price listed. Everybody makes mistakes I understand. They emailed me again later that they had sold it to someone and the salesman did not know it, Sorry!

shady deal

They do not stand by their vehicles and lie about the condition of them. I would never buy another car from them and advise others not to also. Shady dealings also, I know I was ripped off.

Had a quote for work done on my Sequoia in their shop....

Had a quote for work done on my Sequoia in their shop. They said they would look it up and call me back. When they quoted it, they stated $900 for a V-8 and $700 for a V-6. All Sequoia's in my year came with the same V8 engine. I asked them what the standard labor hours were for the repair, and they didnt even know. They didn't even bother to look it up. I call another Toyota Dealer and got the price of $479.99 out the door, parts, labor and tax included. Get a second opinion before you have work done here.

Wow!!!! Amazing!!

Such an awesome well put together dealership!!! The parts and Service dept have really stepped it up! What amazing customer service! And a girl that is knowledgable just as well as the men! You go girl! What a rocking dealership!!!!

HappyRAV4Owner

I was searching for a new Toyota RAV4. I had met with two other dealers before I went to Roberts Toyota. The other dealers tried to fool me with high price quotes.The Roberts Toyota sales consultants helped me to buy my new RAV4 at a very reasonable price. I strongly recommend Roberts Toyota for your car buying needs

Knowledgeable and friendly staff!

I had a great experience with Roberts Toyota! Being a woman trying to buy a vehicle can be very intimidating but the friendly staff made my experience so easy and comfortable! I didn't feel stupid for asking any kind of question big or small. They were extremely knowledgeable and explained everything to me so that i knew everything i needed to! I am so happy with my knew car and am ready for college!! Thank you so much Roberts Toyota, i will not being going anywhere else for my transportation needs!!! :-)

Great Car Buying Experience

We had a great experience with Roberts Toyota. We didn't feel pressured at anytime and the salesmen gave my husband and me pleanty of time to make our decision. They have a nice waiting room with toys and cartoons for our kids. We were very pleased with our experience and would recommend them to anyone.

Poor customer service, horrible attitude

Roberts Toyota has to be the worse dealership experience I have ever had. A few weeks ago I was in the market to purchase a new or "pre-owned" certified vehicle. Was immediately met by a gentleman (leaving name out) which was great, didn't have to wait or have to look long for someone. I go into telling him what I'm looking for and instead of deciding to show me to that vehicle which was available, he went on a rant showing me other cars completely irrelevant from what I was looking for. To humor him I followed and would listen to him, checked out his automobile but I insisted that I was really interested in another car I saw on the lot. He began to give me attitude that he was unhappy with the fact I wasn't interested in what he wanted to show me. Eventually I convinced him to show me another car on the lot, the one I originally stopped for. I received a price, which was way over MSRP and simply asked if they would go down a little because I noticed a few other Toyota dealerships offering much lower (by a few thousand). (some dealerships will go down with a reasonable offer and some will not). No big deal whether or not he would, doesn't hurt to ask. He then returned by saying that I should just go to that dealership if I want a better price. Shortly after that another customer came up and asked for help after he was done with me. Immediately the salesman walked over to the other customer and assisted them and completely ignored me from that point on. I didn't feel that was very professional. Anyways I eventually ended up buying from Damson Toyota of Florence/Decatur with an awesome deal that I am extremely happy with. Service was awesome there and made me feel comfortable the whole way through. Robert's Toyota could learn ALOT more in professionalism and customer service.

Great experience!

I just purchased a new Tacoma and had a absolutely great experience working with Michael through their internet sales. Not only was the service great but the price couldn't be beat, nor even matched by any other dealer in the Nashville area. All in all it was a great experience and I wouldn't hesitate to make my next purchase back at Roberts.

Executive Assistant

I recently bought 2 cars from this dealership and both times I was waited on by a salesman named Donnie Robertson. He was excellent. He was very knowledgeable of all the cars and answered all my questions. I felt that he was being completely honest with me and I felt very confident that I was getting the best deal, on both cars, that I could get. I bought one brand new and then bought a used car for my daughter. I was completely happy and satisfied with both transactions. Roberts Toyota is very lucky to have such a good, fair, reliable and honest sales person on their staff. I would recommend Donnie to anyone because I know they will get the best and most fair and honest deal they could get anywhere else.

Oh what a great feeling

This was without a doubt the best car buying experience I can recall. Donnie was my salesman and I thoroughly enjoyed the straight forward yet pressure free approach he has. I went to Roberts Toyota looking for a slightly used, low mileage car and was not planning on buying at this time. What I found at this dealer was a very clean, low mileage car at a great price. Donnie was very knowledgable about all the features of the automobile - more so than any "car salesman" I encountered. BUT probably the best part of all was that I got a very fair price right up front and I wasn't at the dealership all day trying to haggle with every one . Would definitely recommend Roberts Toyota to any of my family and friends and by all means look Donnie up if you want the best.

Happy customer, Excellent service

We recently bought a car at Roberts Toyota from Donnie and it was a great car buying experience. He was very knowledgabe about the cars and he listened to what we wanted. I would recommend buying a car from Roberts Toyota from Donnie. He is very nice and professional and helped us find the car we wanted. Sales and quality of customer service are great there. We will go back when we need another car.

Happy Roberts customer

My recent experience at Roberts Toyota was great! Even though we live in Franklin, we went to Columbia to buy a car there. We are happy we chose to buy a car from Donnie. We recommend going to Roberts Toyota to buy a car from Donnie because he is so knowledgable and helpful. He really listened to what we wanted and helped us find it. Very happy customer and will go back.

Terrible service

Terrible lies and service Donnie was the worst salesman I have ever had, glad we went somewhere else!

Used car horrid experience

My salesman lied to me so many times I was shocked he had an open bible on his desk. I was told there was no "wiggle" room on the sticker price, and I was approved at a certain percentage rate. Said he was certain he could get Toyota to beat the rate the next day. Went home and pulled up their website and the car was listed 2000.00 cheaper! The next day when he called I asked why I could not get that price and he scampered, called back and went down on my trade in if I took that price! Then told me I would have to pay my monthly rate for 72 months! Then said a different interest rate! I went somewhere else got 1 1/2 interest rate better and got what I wanted without lies. I could not believe this man even raised his voice to me! I have a great Nissan with the same miles and only have to pay for 4 years at the price I wanted. The people at Barr Nissan are great and honest. I would never recommend Roberts, and my boyfriend who recommended them will never go back either. I am telling anyone who will listen about the great service I got at Barr and how horrid it was at Roberts.

The salesperson James told me anything and everything to...

The salesperson James told me anything and everything to get me down to the dealership. We had agreed on a price but magically the price went up about $1900 with fees and some package that consisted of exterior wax, wheel locks, and nitrogen in tires. I specifically asked him about any hidden fees or expenses to sell the vehicle and he said " nope, we're not Beaman, what you see is what you get". I am of middle eastern decent and when I arrived I could tell James looked very nervous and was very short with me. When I Showed his manager the emails where he quoted me a final price, they both said that the price didn't include THEIR fees. I got up to walk out and James told me I was a fool to not buy this car. He then said "if that's too much car than we can look at a used Prius instead of a new one". He was very insulting and acted as if he held a prejudice about my decent. I honestly don't think James knew the car and the equipment it had on it, or rather he just was quoting the wrong vehicle because the price was over MSRP which they hit me with once I arrived. They were also trying to keep the rebate and make me sign a form that said I was giving rebate to dealer......very unethical! I bought my vehicle from Cool Springs where I was treated very well and had a great buying experience. I would never go to Roberts Toyota to purchase anything, not even to get my service done due their inabilities to provide any type of customer service.

Review of Roberts Toyota

This is one of the best dealerships I have done business with, and since I am 72 and have had the privilege of buying many cars during my lifetime, I think that says a lot. James Scott was so accommodating and helpful and made the whole process of buying a car a very pleasant experience. I also bought a 2013 Tacoma from James and was satisfied with the way he and everyone there treated me. Also give the facilities there an excellent mark because it is clean and comfortable and convenient to the customers needs. Needless to say my next vehicle will come from Roberts Toyota in Columbia.

What A Great Experience!

Wow! I believe this is the first time that I have been able to click EXCELLENT on all items that apply to a survey!! From the moment I pulled onto the lot of Robert's Toyota until when I pulled off the lot in my "new to me" used car, I had a great experience! I intentionally shopped the web prior to going to the lot due to my dread of being flocked by sales "vultures", but to my surprise that was not my experience. I was greeted by a kind, knowledgeable sales rep, James Scott, who looked at the list of cars I was interested in and off we went. We looked at all of them and test drove the cars that I had narrowed down. James was extremely patient with my decision making process, and very, very helpful in answering my multiple questions. Once my decision was made it was a shockingly smooth and quick experience with finance. It was a great car buying experience that stands out and above all others!

Horrible Exoerience

I bought a brand new vehicle from this place and never would think it would have been recked! Six months after I bought it I noticed the paint on the right front door was oxidizing and almost a completely different color. I bought a carfax and sure enough it was damaged and they never disclosed it. James was my salesperson and I would never go back to buy from these crooks. Even the white haired manager assured me I was getting a great deal.....but I never knew it would have been a recked car.

Horrible Process

Went to look at a used car that was advertised cars.com. First, the vehicle was badly represented by the ad. Several features listed were not actually on the vehicle and the vehicle was listed as a Sport when it actually was a Base vehicle. The dealer blamed cars.com for the mistakes but I wonder... I spoke to the salesman before my visit and he assured me the vehicle was in pristine condition. Upon arriving, the car had numerous scratches, obvious cosmetic damages that the dealer poorly tried to cover up, and a $3,000-4,000 repair that was discovered upon taking the car to a repair shop nearby. The dealer claimed ignorance despite its claim that the vehicle was put through an extensive in-house review before putting on the lot. Either way, the dealer was either dishonest in trying to sell this vehicle "as is" or incompetent in finding the needed repair. The needed repair was found by the repair shop in a 10 minute cursory review of the vehicle. I would be very wary of dealing with this dealership.

Great people! Great deal & dealer!

I did most all of the buying process online with just a couple of phone calls to Jon and Deon. Couldn't have been easier! Everyone I met was kind and considerate. Even though I bought a Subaru from this Toyota dealer, I think the ease of the process would be just as good for anyone buying any car on their lot. I drove from Nashville for my deal and it was certainly worth the drive.

Beware of $12 disposal fee on all service invoices

Good way to increase profits without prior disclosure.

Didn't let me down

Roberts Toyota is the place to go when looking for a car. Not only are you getting great service but the truth. Mr. Deon Hardison helped us tremendously and the whole place was just full of positive energy. I definetely would recommend this place to anyone in need of a vehicle.

Awesome Buying Experience

My husband and I recently were shopping for a used car for our 16 year old daughter, which brought us to Roberts Toyota. There, we were met with a friendly, knowledgeable sales associate, James Scott. We were shown all of the inventory available. While we didn't find a car for our 16 year old, we were so impressed with the service that we received from James and the staff, we ended up buying a brand new 2012 Toyota Camry for our family, and passing our older car to our 16 year old. Everyone was happy, and we were especially satisfied with the quality and price that James was able to provide to us! I would highly recommend James Scott and Roberts Toyota if you are looking for a great car buying experience!

Great Dealership!

I Bought a 2012 Tundra from this Dealership and I Would Highly Recommend this place to anyone who loves good people a good and comfortable environment. I had been searching for a truck for 6 months but never found one that caught my eye.Until I went to Roberts Toyota and looked around. My Salesmen came out quickly and answered all of my questions and showed me all the features that were new such as the Bluetooth And navigation that my truck has on it.Even after the test drive we went inside to work on the numbers he always made sure that I was comfortable and made sure I didn't need anything. They Got to the point and got me what I wanted to get out of my trade. I Couldn't Believe how Fast The paperwork process went I was expecting to stay in the dealership for 3 or 4 hours they had me out of there in about 45 mins. With my Truck Clean as a Whistle and a FULL TANK OF GAS!!!I Recommend this dealership to Anyone I will Definitely buy my next car from Roberts Toyota!!!!!

Great place

Mr.Hardison was very polite and patient.He helped me very much with finding a car. I would recommend Roberts Toyota to anyone looking to buy a very reliable car.

STAY AWAY- THEY RIPP OFF, LIE, DISHONEST,DESPERATE

Bought a Toyota used car from them, they sold it with mechanical problems , they knew about them and hide it, we asked them few times if the cars was owned by a person and we were told yes, guess what after we got the car title in the mail the car was a rental car from Heartz. We saved up for this familly car and end up buying a vehicle that requires $4800 in fix up at our local Toyota dealer...DO NOT BUY FROM ROBERTS TOYOTA, especially stay away from a salesman Larry, they lie to you from salesman to manager to financial guy...so unfortunate that businesses like this one are still arround. They trap you with their prices and you end up paying a lot more at the end...

Bought a Toyota used car from them, they sold it with...

Bought a Toyota used car from them, they sold it with mechanical problems , they knew about them and hide it, we asked them few times if the cars was owned by a person and we were told yes, guess what after we got the car title in the mail the car was a rental car from Heartz. We saved up for this familly car and end up buying a vehicle that requires $4800 in fix up at our local Toyota dealer...DO NOT BUY FROM ROBERTS TOYOTA, especially stay away from a salesman Larry, they lie to you from salesman to manager to financial guy...so unfortunate that businesses like this one are still arround. They trap you with their prices and you end up paying a lot more at the end...

stay away

This dealership does NOT honor internet prices and will rip you off. Stay away from this place and a salesman named Larry.

dissatisfied

This dealer do not believe in long term employment

Friendly efficient competent staff equals all-around...

Friendly efficient competent staff equals all-around exceptional service. Plus free Coffee and Snacks and a very comfortable waiting area. My second visit was as pleasant as the first. No reason to look elsewhere. And did I mention they washed my Truck before returning it.

This dealership is unique in that you don't get the...

This dealership is unique in that you don't get the normal high pressure sales tactics you find in other dealers. The entire staff is friendly and knowledgeable and the facilities are first rate. I highly recommend this dealership for both sales and service.

I have bought 2 Camrys from this dealership. They want...

I have bought 2 Camrys from this dealership. They want to talk about Toyotas holding their value but wait until you have a Toyota to trade-in. For some reason your trade-in has not held its value. Also, who would pay $17,995 for a 2005 Camry LE even if it does just have just 37K miles! It is 4 years old now! This car is on their website as of 4/24/2008. And yeah, believe it or not KBB says they are not far out of line. We need to throw KBB out the window. They are on the dealer side now.We need a dealership that doesn't play games and try to make enormous amounts of money on cars that are just really average now since 2006.Follow Dave Ramsey's advice "Never buy a new car!" or added to what he says - never buy an overpriced used car.