Robert's Chrysler Dodge RAM Fiat

Pleasant and stress free experience.

Josh at Robert's made the car buying experience easy, and stress free. When we left with our new car, we left with no second thoughts that we had made the right decision with the right dealer.

Smooth transition and no problems

I was shopping around for a certain pick-up truck and I found what I wanted here at Robert's Dodge. The sales rep that helped me out was Josh Gregoire. He treated my wife and I with total respect and he was very polite. I like the way Josh didn't push the sale or haggle with us. We told him what we wanted and he helped us in every way. I must say it was one of the smoothest transitions I've ever had in a car dealership. I would definitely recommend this dealership to others.

buying a used car from Robrts Dodge

Josh Gregoire and Roberts Dodge staff made this used car process simple, Unlike other experiences I've had,these guys delivered thier promises.All agreed upon prices,all paperwork was done,all questions were answered and the car was delivered sparkling clean.

Great salesman and sales experience!

Just purchased a Dodge Ram 2500 truck with Dominic Damato as my salesperson. Dominic was great!!! Very insightful, helpful and professional. He takes a personal interest in his customers and finds the perfect match for your needs. Would highly recommend Dominic. He's a great representative for this dealership. Dominic took the time to listen, and ensured we got the best deal and vehicle for our needs. The whole experience was great and much appreciated. I appreciate the integrity demonstrated by Dominic and his team.

Josh Gregoire

I recently purchased a vehicle from Roberts Chrysler Dealership with Josh Gregoire as my sales representative. I have owned many vehicles and usually go through the same experience, haggling over price back and forth, trying to simply get floor mats, and after the sale never hearing from my sales representative. Not only did I get the price I asked for the first time but Josh Gregoire was in touch with me even weeks after my sale to ensure satisfaction with my purchase. Everyone at that facility maintained a very professional attitude and appearance. I would not only purchase from them again, but highly recommend anyone to do so as well.

Great service!!

Fran was my car salesman. He was very helpful and made sure that I was able to get into my new car immediately. The response via email and phone were great as well. I'd recommend anyone to visit Robert's if you are looking for great and friendly customer service!

Will go out of their way to make a deal happen.

Josh helped me a lot, with minimal time at the actual dealership I had my truck within few days. They will do their best to make the deal happen and meet customers requests. Really good experience.

Roberts Dodge

If you are looking for a new or used vehicle, you should consider talking with Josh Gregoire at Roberts Dodge before any other dealer. Josh was quick to respond to all our emails and questions. He told us he was going to give us "AN AWESOME DEAL" and he delivered just that on the new 2016 Ram we purchased. This will make the 2nd vehicle we bought from him at Roberts Dodge and both times we have had a great experience. We will definitely continue to do business with Josh at Roberts Dodge.

Very easy buying experience, no high pressure sale

We leased a new Durango last week and had a great experience. My husband and I have purchased/leased many vehicles over the years and had one of the easiest experiences at Roberts Chrysler Dodge. Josh answered all of my questions and gave us lease numbers before we even went to the dealership. Once at the dealership they assessed our trade in value and the numbers they had given us did not change. We were in and out of the dealership in record time. There were no high pressure sales tactics, everything was upfront and honest. We would definitely recommend Roberts to others.

Great service

I purchased a 2000 Jeep Grand Cherokee 13 years ago from Roberts. In 13 years there were the regular preventative maintenance repairs. I discover 4 months ago that there was a small crack in the head of the motor. With only 118k on this car (which is cosmetically in great shape) I decided to have the motor replaced with a rebuilt from Chrysler and having Roberts do the work. This was scheduled through Michael and the work done by Tom. The workmanship was great, clean, and on time! I have found that Roberts has stood by their commitment to quality. With my thanks and gratitude. . . David

customer service at service desk

The girl behind the counter had the worst customer service skills I have ever encountered at a dealership. I walked in and patiently waited for her to finish a conversation with a mechanic. When she was done I approached and requested the service I was looking for. She looked at me like she had something stuck in her teethe, and waited a good five seconds before telling me there would be a small wait. Her demeanor was quite off putting and her tone of voice clearly conveyed her annoyance at being bothered. No complaints about the service otherwise, but I was only there for emmissions. I did have to wait about 20 mins when I was told it would be 10, but that's really not an issue as I don't mind waiting. Have been thinking about getting a new car, her attitude has definitely ruled out their dealership for me. I won't give my business to a company that will support that kind of customer service.

if you have electrical problems, GO SOMEWHERE ELSE

In June 2014, I received an Emissions notice from the State of Connecticut that my 04 Durango needed to be tested. My check engine light was on so I called Roberts Dodge in Meriden and make an appointment to drop off my vehicle. I also mention to the Service manager that there is something wrong with some of the gauges and lights. He tells me that they will look at it while its there. I get a call from Joe the Service Manager that it has a bunch of codes stored in its computer and that it needed a Junction box because it showed signs of corrosion on the wiring. I authorized the repair and they ordered the part. A few days go by and they call me and tell me its all set. I pick it up and a mile down the road the check engine light comes back on. It goes right back to them and gets left there. They call me and tell me its and O2 sensor. They replace it and tell me its all set again. So I pick it up and a mile down the road the gauges are still malfunctioning. I leave it with them again and a week or two goes by and they call me to tell me that it needs a Body Control Module. I asked them if they were sure and they assured me that it would fix the problem. I was leaving for vacation on July 26th and needed the vehicle and I authorized the repair to replace the module. It wasnt ready and I had to borrow a vehicle to go on vacation. When I returned, I called Roberts Dodge to find out the status of my vehicle and they said it was ready to be picked up. (That repair cost me $1100). I picked it up and my Durango was still having the same problem. I have been very patient up until this point and when I called the Service Manager, he told me that they didnt have an answer on how to fix it. Now he wanted me to invest in a wiring harness and could not guarantee that that would fix the problem. I told him that I was done spending money on it and I already paid them twice to fix it after they diagnosed the issue. I asked for some compensation back or just fix the vehicle because they had my vehicle for 2 months and they misdiagnosed it. I was told that they could do nothing for me and I was out the $1700 that I paid them. I called the general manager Shane and instead of listening to my concern and frustration, he just told me the same thing that his Service manager told me that I was out the money. He was rude and told me that he was going to charge me 13 extra hours that they had invested in the vehicle and I was going to get billed for that. I picked up my Durango and I promise that I will never go back to Roberts Dodge. But that doesnt solve the issue that I paid them to diagnose it twice and now I am out the money for parts that didnt need to be replaced. They are not willing to work with me in any way and it is not easy in this economy to throw away $1700 on unnecessary repairs. I thought I was dealing with a reputable dealership but based on the online reviews posted on the internet, I was wrong, all of the reviews are bad

Easy to deal with, worth the trip

Robert's is about a two hour drive each way from me, but I still went to look at and buy an 04 Grand Marquis from their lot. Josh was easy going, very helpful and responsive to my barrage of emails, and cleared things up when there was an issue with pricing. I would definetely purchase from again, even from teo hours and another state away.

Great online customer service , easy transaction

Great customer service and an easy transaction. Very easy to work with and friendly

a great buying experience

Roberts Chrysler dodge ram were great to deal with. Josh Gregoire made the car of my dreams become a reality. thanks to the fact that they put customers first he made some wiggle room and brought the price into a spot that I could afford. The whole process was smooth as silk. Thanks Josh, And Thanks Roberts Chrysler.

Roberts is worth the drive from Fairfield County

I would recommend Roberts Chrysler Dodge Ram. I contacted them when I saw the car I was interested in on their website. Josh Gregoire was great to deal with. When the original car I was interested was sent to another dealership, he contacted me when they recieved a new one on the lot. Everyone at the dealership is professional and their cusotmer serivce is excellent

Josh Gregoire - Easy going and professional

Josh was great to work with. No pressure, just an all around good guy. Would recommend to anyone. Picked up a 2012 Ram, the whole process was straightforward and fun!

Good service department

I have a now older PT Cruiser that gave me some troubles lately. I am happy that I found this place as they were always able to fix the problems. I really had the feeling they took the time to explain me what was wrong and what had to be done. Quick internet searches usually confirmed what they were telling me. Also, what they charge seems quite good, really nothing to complain about. I can really recommend the place.

Josh Gregoire great to work with

I emailed quotes to 3 dodge dealerships for a new durango lease. Josh was the first to respond, his professional - no pressure manner was very appreciated. His pricing was the best and his customer service was excellent. The buying process was smooth from start to finish. I love our new vehicle and would recommend Roberts Chrysler and Josh to anyone.

Excellent Sales Staff

Excellent Sales Staff. I spoke with Josh G. on the internet for a few days before coming down to meet with him. He was very friendly and professional over the phone and internet. When I came into the dealership, nothing changed. His attitude and professionalism were exactly what I was hoping for. Everyone in the showroom was very friendly and accommodating. Most importantly, all of the prices we spoke about over the phone were the same when I came in. He was full disclosure and he backed it up when I entered the dealership. Thanks to Josh G. and Rick C. for the outstanding experience. I am loving my new Dodge Grand Caravan.

2013 ram 1500

Start to finish went very smooth. Great dealership. A+

Honest, no pressure dealer

I have been bringing all my vehicles to them for years, even non-Chryslers. They always are friendly and honest and never try to sell me things I don't need. My salesman still remembers me and treats me like a old friend.

Terrible.

They had me back three times convincing me that it was not a rack and pinion. I went to another dealership (Executive Dodge) they fixed the rack and pinion. Some not all have attitude problems. I never had problems buying parts from them for 20 years. I will never do business again with Robert's.