Riverside Chevrolet - Cadillac Hyundai

Bonnie Fowler

Very Pleasant Experience. Truck Repair was Very Fast; Customer Service folks, "Stacey" and "Rachael" were Very Polite and Helpful. Customer Lounge was GREAT. Oil changes are Lower than Most Places. I Would recommend Riverside Chevrolet to others.

SRX SERVICE

GREAT PEOPLE TO DEAL WITH!!!!!!!!!!! WE ARE ALWAYS TREATED VERY WELL THE PEOPLE ARE GREAT AND ALWAYS VERY NICE.

excellent service

Excellent service on vehicle. Recall's were fixed quickly. The staff was very friendly and professional.

Professional Service

Even though they were unable to duplicate the concerns Stacey was very professional and helpful and let me know that GM field engineers are aware of concern and working on a fix for this problem

Dedicated service team with good managers

Timely and helpful service with good staff that go the extra mile for their customers. They stand behind their work.

Great service, knowledgeable, and very friendly

Lisa Smith was excellent in getting our car in, fixed and back out in the same day. Could not ask for any more. Very friendly atmosphere.

sales staff

It was an easy process, helpful sales staff. Of course the paperwork is extensive and its never a fast process, but if you know this to start with, you are prepared for it.

Great service and friendly capable staff.

Great job as always, clean waiting area, friendly and skilled personnel. Riverside Chevrolet always goes out of their way to help their customers.

Awesome friendly staff

Everyone was super nice. Ryan was my salesperson and he truly went above and beyond to get me my Camaro. Also, he has made sure that everything is taken care of with my new car.. THANKS RYAN and the RIVERSIDE TEAM!!!!

Returning Customer and would come back again

I was hoping to purchase in the next few days, however I decided based upon the numbers to go ahead to purchase that night. The vehicle I wanted was on the lot. The facility was very clean and everyone friendly. It was not a high pressure environment like many dealerships can be. It was our third purchase from a Riverside dealership.

GREAT SERVICE, CLEAN FACILITIES, EVERYONE FRIENDLY

EXCEPTIONAL AND CLEAN SERVICE DEPARTMENT, EVERYONE IS VERY FRIENDLY, VEHICLE IS READY WHEN PROMISED AND CLEANER WHEN YOU PICK UP VEHICLE

Great Dealership

JR was very helpful and patient. Dealership clean and very organized. This was or second vehicle we bought from this dealership.

My experience with Riverside Chevrolet service

The staff is always nice and helpful! I have been dealing with them since 2012 when we bought the Venture that was serviced---always felt comfortable there!

Awesome service , clean

I have used this dealership for all my vehicles and continue to be well pleased . I recommend it to everyone

Free snacks and coffee

Everything went great. Wish the wash and clean wasn't busy but I got free food out of it. They ended up washing my windshield though.

Great service, focus toward customer satisfaction

The service department is very professional and attentive toward customer satisfaction..Great people to deal with and the facility is first class

Excellent service, knowledgeable salesman

Excellent service and knowledgeable salesman. Overall a great experience. Walked away with a new vehicle. They wouldn't let me take the $100,000 Corvette for a test drive.

Great service and salea

Went in to have a part replaced on my car at the time the lady in the service department directed me to my salesman after I stated I was in the market for a new truck The staff met my needs and I now own a new truck over and done in a matter of no time Great job sales and service department I enjoyed the fact that I did not spend hours being haggled over a vehicle This is the second vehicle I have owned from Riverside and I will be back again for the next one in the future Thanks again

great service!

It was wonderful, organized, everyone was very friendly, and timely. The prices were good and they made sure everything was done right!

Awesome service

Everyone is always so nice and accommodating! The price quotes are always accurate. I will always let Riverside Chevrolet service my Trailblazer.

Great service

The lady who assisted me in the Service Department was very nice and co-operative. I was there to get assistance with filing for re-imbursement for work that I had done which had become a recall issue.

good service dept

Kathy assisted me and as also did a great job. Appreciated her help and which made the service experience pleasant.

great service

very good service great courtesy timely I have been so impressed I purchased another car from same dealer I t is all good

Great service.

All is well. Your employees do a great job. Please do not require written comments for your survey. This will limit your responses.

Great service!

I visited the dealership's service department to get my car serviced. There were quite a few cars in there waiting, and I thought it would take "forever". However, it only took about an hour! I was very pleased! Thanks, Riverside!

Great salesman!

I am well taken care of thanks to Cliff Babb! Thanks for great and timely service! It makes me very glad that I bought my vehicle from riverside!

Car repair

The service I requested was fixed. I made a request. It was noted and the service was rendered. The car was repaired.

Awesome

It was fast and great. The service is excellent, you can always count on them to give you great service.

nice spacious facility. It was very clean.

Very good. Plan to continue taking my car there for any needs. I think I have covered my feedback in the first 12 words. Merry Christmas.

Felt like they cared

Service is great. Salesman was very knowledgeable. Got a good deal with good financing. Process could have been a little Faster.

Geat service

very FRIENDLY service department staff to deal with. They always treat me with respect. I will keep doing business with them.

Wonderful customer service n clean lounge

Clean place. Customer lounge very clean. Wonderful customer service. Very friendly and on time. I would definitely recommend this to my friends.

Great salesman

Part came in on Thursday, I was not called. I called on Friday afternoon checking on part & was told it came in on Thursday. Part was put on Saturday. Everything was very good except the no call.

Super Happy with our purchase

We really appreciated Duran calling us to check up on having our 2012 Chevy Cruze serviced. His phone call turned in to the purchase of a new Cruze! Thanks!

Great buying experience

Got a quick response by Nathan from internet inquiry. He was very helpful through the sales process. Great buying experience.

Great service

Great team fixed vehicle same day and Tech Mike reviewed repair plan with me . Will keep coming back here.

Stacy Carter is the best

Stacy Carter is the best, and very professional about the business. I would give her the (EMPLOYEE RECOGNITION AWARD) for every month and every year she is working there. The atmosphere is always great at the service center, which includes all of the employees, and makes the wait for getting service done worth it all.

Great. Service nice people clean fast

It was good it was clean and fast service they was real thorough your people was real nice answer all my questions

great dealer

this is the best dealer around by far. great service and an awesome facility! wouldn't go anywhere else. they always make you feel right at home.

Perfect service

The wait was right on time! Everyone that handle my vehicle was great, very kind and professional!! Only thing i think that could have been better was the cleaning of my vehicle mainly the inside! Over all very pleased!!!!!!

Great customer service

Lisa did an excellent job!! Checked and double checked both cars! Kathy also took time to come out and talk to me. Great service personnel!

Great service.

Good as usual. They go out of their way to help me because I am handicapped. I won't go anywhere else.

Service at Riverside

Good but slow. Parts department is somewhat out of touch with the latest trends and what is available on GM website.

great service and very plesant staff

the staff was very friendly and helpful, my car was inspected and gone over very well and taken care of very quickly

Great experience

Couldn't have been any better. That's the reason I continue to come here for all my automotive needs. Thanks for asking.

Sales

They have always taken great care of me and my family. I've recommended all my friends to go see them when getting a new vehicle.

service

had to keep my car to order a part made sure I got a rental very nice people very clean restroom good hot coffee

Wonderful buying experience

Extremely nice and friendly sales person who did not high pressure for the sale but was willing to work very hard to earn my business. Very impressed with customer care I received.

Great service clean waiting area great people good

It was nice and friendly people the waiting area was clean and neat . Coffee was great . I would recommend Riverside to any one thinking of buying a new or used car .,It was nice and friendly people the waiting area was clean and neat . Coffee was great . I would recommend Riverside to any one thinking of buying a new or used car .

purchaseing new vehicle

J.R. was very considerate of my needs. He listened and did his best to find a car for me. I am pleased with my Traverse and my whole experience at Riverside. Also, thank you for my gift. Susan Coley

great service

My experience with Riverside Chevrolet has been great. They have the best customer service and the facility is usually always clean.

Great service

The service manager that helped me Saturday made me feel right at home and explained things very well to me.I got the oil change and inspection very quickly She also set me up for an appointment today for the car to be checked out by technician.

Oil change

Overall a good experience, but wondering if maybe an appt. system for a simple oil change and filter might not make it better and faster. Hate to sit for hour or two for a 20 minute job.

It was clean and the people were very nice

I couldn't have ask for a better sales person. All our questions were answered.we are happy! Thank you.for great service and to those who are reading this go to Riverside Chevrolet Rome Ga Ask for Cliff

Great service...efficient!!!

It was a busy Friday afternoon. The service was quick and efficient. A huge plus that you serve Starbucks coffee while waiting.

Great Service

I had my oil changed at Riverside which resulted in a deffective gasget and poured the oil out in my driveway and garage. Riverside paid to have my car towed and repaired and sent my car back to me with a awsome clean up job. They were very courteous and there were no charges.

Good Service

Very slow. Taking the customer's time in mind, find ways to speed up the process. Often times, the customer fits service in with other duties.

Maintenance and oil change

Good customer service....and car service. Replacement battery was a little pricey, but it had to be swapped out. Please, send more coupons for maintenance.

Best dealership experience by far!

Perfect. I had experienced several very pushy salesmen and rude finance officers. Daron was so kind and helpful. I have already reccommended this dealership to my friends and family. Thank you so much!!

Great service very clean and friendly

My truck had a recall on some thing about the 4 wheel drive they fixed it also while I was there. Very friendly service.

Great service, every time!

The staff is always courteous and cares about the customer. The waiting area is very clean and comfortable with plenty of room to sit and relax or walk around. The service is fast.

Great deal, just need to get the correct vehicle

Issues with getting the truck I wished to purchase as the one I was actually being quoted price for. Issue resolved by Stephen Taylor

Great service wonderful people

Stacy & Kathy are both so very nice. Service was excellent.Would not take my car any where else. Very helpful and with a smile,

Great Sales Experience

Wonderful experience! Stephen and Maria were excellent and well-versed in their product and I'll definitely be recommending them to ALL my friends!

Great service, Friendly staff

They corrected the upholstery problem, but I did have to take my car back a second time. The repair was poorly done the first time, but if I understood correctly, the repair was done by a company outside the dealership.

Service was great; Salesman was very friendly.

Stephen Taylor was awesome! He was very kind and patient with me and determined to meet my needs. I am so happy with my new Equinox 2015! I am thankful Stephen was there to connect me with this car - it was meant to be. Thank you so much Stephen and Riverside Chevy!

Great Service

Stacey was extremely helpful and tried her bed to solve the issue I have with my Encore which is more than I can say for Carl Black where the car was purchased. I spent most of the day one Saturday at the aforementioned dealer and they found nothing. Within just a couple of hours Riverside found a bulletin describing my issue and ordered parts to try to repair the issue.

Great Service

Kathy did a wonderful job. Every time I go in there, she professionally takes care of me and my Cadillac.

Great service

Very friendly, professional and honest....in all buying experience this was the best.....Went home with a gooooooooooooood feel'n.....Want to feel good, buy American.

great service from purchase to service

Every one has been corteuos and helpful from purchase to service my last visit was for an oil change and tire rotation the oil change was free but they new my mother had passed away the day before and did not charge for the tire rotation very nice and caring people

NOT MY BEST DEALER EXPERIENCE

Overall good experience. Courteous staff, good communication. Tires had not been rotated when they tried to return car, but were rotated prior to completion of visit.

Great service friendly people

Lisa was fantastic very helpful she kept us informed the facility was clean everyone was friendly made sure we were satisfied with the work that was done i

Good service.

Fine service. Good waiting area. prompt to be serviced. surprised that the service staff checked on my truck tires to be inflated properly.

Get new, used, lease and rent all on park-a-lot !

NEED to install second restart for back up and need to install second alternator for back up and one more important to install diagnosis built-in , please ! Thank you !

Silverado trade-in and purchase.

Stephen Reeves was very cordial, respectful and handled the Siverado purchase very well. He was extremely helpful in ordering the options I wanted installed on my new truck andarranging for their installation. I would use him again as my salesman.

friendly staff, clean facility

service was done in appropriate amount of time. Nice waiting area was clean and the staff was friendly. Will recommend to friends and family.

Good Customer Service

Mr. Daron came up to me within minutes after I was on the lot looking at the car I liked. He did not try to up sell me anything we just had a conversation. I already liked the car.

Service Review.

I could not be more satisfied with the service at Riverside Chevrolet. Your staff is always courteous, knowledgeable, and efficient, no matter how minor. Your crew does ALL the service on my vehicle. I have become addicted to OnStar, and will probably not ever buy a vehicle that does not have this feature.

Beautiful showroom, great service !!

JR & David Gore made my trade in experience a breeze !!! Thank you both ...love my new car !!!

Professional and exceptional service

I arrived a few minutes before the service department opened an was filling out the paper work for the drop off box. The service attrendent came outside and welcomed me to the dealership. She was very friendly and helpful and offered a ride from the courtesy shuttle. When I arrived to pick up my vehicle she met me as I arrively and promptly took care of me. Exellent customer service.

oil and filter change

The service at Riverside is consistently prompt and courteous. It is a pleasure to take the vehicle I purchased there back for toutine service.

Great service

Oil change and tire rotation. In and out about 30 minutes. Service advisors prompt and courteous. Answered my questions. Good job!

grat service

very good i did not have any problems. i will go back when i need service.i will tell my friends.

great service

Salesperson worked with me on everything that was asked. I was very pleased with the buying experience at Riverside Chevrolet.

Great service advisor

Stacy looked at the issue, and promply got the part ordered, and took great care of the situation. also schedule the part to be installed to fit our schedule. Great Job.

Courteous service

I've always gotten prompt, courteous service! Very pleasant staff and the waiting room is not only clean but hospitable - with coffee, snacks, tv and a place to work on your computer or phone if needed!

Great customer Service

Excellent customer service an customer support no long wait just overall excellent service all together ....very friendly people an let's u knw every detail of what's goin on with your vehicle

good service friendly people

Got the oil changed in truck. Good price on oil change and good service.Didn't take long to get waited on. Friendly people. Reliable workers.

Great service, everyone, was very helpful

My car was taken care of , everyone was courteous ,and helpful.I would say they need more help on Saturdays

Service

Excellent service. A very professional service department. A dealership I would definitely recommend for service or purchasing a new vehicle.

Good purchasing experience!

It was a non-stressful experience! I did not feel pressured to buy my vehicle and felt that I got a fair trade allowance.

Riverside Chevrolet

First of all, my wife and I tend to buy a new car and keep for 8+ years (I have had my silverado for 15 years) and we don't shop for a new car that often and is not always something that we look forward. Your dealership was an absolute pleasure to work with and when I next buy a new vehicle, I will consider the 125 mile drive to Rome, Ga again.We called ahead to test drive the vehicle and the Sales Rep met us at the door and had the vehicle ready for us to test drive. His knowledge of the vehicle was excellent and his no-pressure approach was very refreshing.The offer was very competitive and exceeded my lowest price expectations based on a competitive offer on a similar equipped vehicle from a Dealer in Atlanta.

Superb facilities

Professional individuals who provided great communication and service both before and after the sale. The facilities were attractive and clean and well presented

Rear seal transmission repair

Lisa got me in on Saturday and got me out before lunch . Fantastic! Didn't have to take a day off work to get repair done

Clean facility, on time appointment service. 57

Personalized service.people who are concerned about your repair. Clear explanation of services performed. 57 minute turn around finish.plesant greeting and send off by dedicated employees.

Complimentary oil change and tire rotation

I didn't have to long of a wait. After my tire's were rotated I notice my frontend may be out of line. That was not mentioned on the service printout.

Great buying experience.

I didn't plan on buyer a new car the day I came in ,was going to look had been talking to another dealership. Nathan Hulsey invited me up for a test drive spend a lot of time helping me decide what I wanted went over my choices and the next thing I knew I was a proud owner of a 2015 Chevy Malibu.

Maintenance and service

Friendly, helpful people, to assist with my truck maintenance. They were very knowledgeable and answered my questions. A courtesy car carried me to my place of business and I appreciated that.

having oil change

felt very relaxed and felt a lot of confidence in having work done on my car. They handle everyone with patience and care.

Service Review

I was greeted immediately and the work on my car was done in the appropriate timeframe. Stacy checked me out going over everything that was completed during the work. I would highly recommend Riverside!

very good service

Lowell was very helpful in the truck purchase experience. He was very professional in his approach. I would highly recommend him to a friend.

Excellent service & Friendly Staff

Was very pleased with the excellent service. Always pleased with the friendly staff. I enjoy the huge waiting area. It is always clean and relaxing.

Service Dept.

We used the service dept. and received great service. Everyone was very helpful so we would definitely recommend them. Facilities were very nice.

Great Service. Friendly professionals.

As always, I was greeted promptly, the problem was diagnosed, and batteries were replaced, in a timely manner. Riverside Chevrolet gets 2 thumbs up.

Great service.

The service was good as always. Good communication was provided by everyone. Wi Fi did not work, but I did not ask for assistance either.

Watch out for the oil change

We have been coming there since 2004 when we bought our 2004 Chevy suburban from you and from that point you have done everything from oil changes to major work. Twice I have arrived to get my oil changed and you (riverside Chevrolete) put regular oil instead of synthetic. This last time I sent my daughter to get our oil change thank goodness she called before leaving the dealership they again had put the wrong oil in after being told to use synthetic. They were great and immediately changed it out and charges us accordingly for the synthetic oil. The only reason I caught it was because she told me how much it cost and I noticed at that moment that it was extremely low for a synthetic oil change.

Great service

Had an emergency on Friday July 3 when everyone else in Rome was needing service. Had no appointment, but Vicki and the ladies worked me in to try to find the problem. The mechanic found the problem and fixed it and we were able to take our planned trip out of town. This is typical of the treatment in your service department AND this is why we have and will continue to trade with your dealership. They are terrific!

wonderful service

It was the best experience we have had! Lowell was awesome very kind and friendly and did everything he could to make sure we were comfortable and happy! Everyone we come in contact with were also great!

Excellent Serive

I was completely satisfied with the experience at this dealership everyone was really friendly and helpful. The salesman Andy Cantrell made my buying experience a joy and would recommend this dealership to everyone.

Great customer service

I came in to get an oil change and the staff was great. The facility was clean and customer service was excellent.

Exceptional Service

I was very pleased with Stacey's exceptional customer service!!!! I also appreciated the loaner car VOLT. It was awesome, I almost wanted a new car!!

great service

Vicky found error in my service and called me up and had me bring vehicle in to address it. That rates a 10 any day.

Great Service

My first buying experience with Riverside was great as well as our first service. Nice, friendly folks at Riverside Chevrolet.

Excellent service!

Have had bad experience in past but they have definitely improved. I had a oil leak in one car & bought new tires for my second car. They offered a car to use while working on them. The service I received was excellent!

Quick response and easy to deal with

I was looking for a work truck for my business, Riverside Chevrolet had what I was looking for coming in to their dealership. I sent an online inquiry in, Nathan Hulsey responded within an hour, made an offer, I countered, David Cook came back with a counter offer, I made another offer, David accepted. Contact was not pressuring at all, it was a very pleasant experience with a reasonable dealer. More dealers and salesman should learn from David and Nathan's approach, car buying would be a less stressful experience for most people.

Great Place

Friendly professional staff. Nice clean waiting area. Short waiting period. Detailed paper report given to me. Took my car right in on scheduled appt time!!!

jalap

No problem with this visit for recall on my vehicle. I do have a question about the buckle on the driver seat of my truck, but have not spoken with dealership about as yet. It seems to be more flimsy now than when I first bought. I was just going to wait until my next service to ask about.

Riverside Chevrolet and Cadillac

I was impressed with the fact that there are more women on the service team. It was less intimidating and I didn't feel dismissed or talked down to when I asked questions.

Great Service, reasonable prices, wonder attitudes

The gentleman who handled my order was very polite and courteous. He was a great help. Give him a raise!

Very good experience

Was overall very good, waiting room is very nice. Wait time was pretty much as expected. All the service reps were courteous and friendly.

great customer service in every area

The man named Daniel in the service bay was great. Also, the couple of men who changed my oil did a fantastic job and let me ask a hundred questions. I don't remember his name, but the tall, slender young man that helped me with the blown tail lite bulb, was extremely knowledgeable about cars, especially my new Impala. He should get some commendation for helping me so much. Thanks Guys.

Not happy with service

I was told to bring car in for recalls, so the I did. Upon arrival my car did not start, so they replaced the recall all the recalls. I was asked about a diagnostics test and I aproved. So it took almost three weeks to get all of that done. I have been calling everyday asking have they finished, but the told me that they were behind schedule. It was diagnosed bad alternator and battery, so I got the car fixed and returned it to the lot because the symbol of a car and lock over it would show up and it would take another 10 minutes for it to start after I would try to program the key. The testing for the recalls were not done. I sent the car back on and I was told that it would be Friday the 14 of may when they could test it, and correct the issues. I am still waiting and this whole process of replacing the recalls normally takes 3 hours to do, but it is coming up on a month! I and so disappointed, and unhappy with the service! I call a few times a day, and car still has not been fixed. All I want is the recalls to be tested and approved, so I can get my car back. I am very frustrated, and feeling like this is a waste of time, because the new ignition that was put in with make the car shut down when the car starts to turn over. Please fix this issue as soon as possible! I have been waiting to long considering the issues have been fixed and it is no reason why someone should have to wait this long for updates, and their car to be checked.

Great service, nice waiting area with great coffee

Great service! I brought my Acadia in for an oil change. The service department found problems that I was not aware of and corrected them with no expense to me. I appreciate a dealership where honesty and integrity are still a priority. I will be a loyal customer and recommend your dealership to friends and family. Thank you!

Excellent service

I have always received professional & courteous service at Riverside.They discovered a nail in my back tire and promptly plugged it.

friendly service Extremely neat facility

Mary was extremely helpful and knowledgable in helping us make this very important decision regarding the purchace of a new vehicle. We feel lucky that we ran into her and all of the extremely helpful and curtious employees at Riverside Cheverolet. We are extremely thankful and would definitely recommend this business to any of our friends and family..

A pleasure to do business with

Even though Riverside is a good size dealership they treat their customers like the small dealerships of years ago. I have tried to deal with a couple of dealerships from Marietta to Atlanta and always got a run around with four or five of their staff trying to work you for every penny they can and it takes all day if you let them. Riverside was straight up gave top dollar for my trade and was a pleasure to deal with. I am looking forward to doing business with Riverside again in the future.

Very Impressed

Very professional and courteous staff. Got home and had a problem so I called back to get it resolved. Stacey returned my phone call and went above and beyond to take care of me. Definitely will recommend to others.

Oil Change

I was told that it would take 30-45 minutes for my oil change, tire rotation and wash. I waited a little over 2hrs. Good thing you have a nice waiting area.

Great sales team

The salesman got my payments where I needed them and was very friendly. I would like to deal with him again in the future.

Great Service at Riverside!

My 2012 Cadillac was due for an oil change, tire rotation, and a recall fix. I had an appointment at 10:45. I arrived at the scheduled time. Thomas was ready with paperwork and checked me in immediately. He told me to expect a 2 hour wait. I was pleasantly surprised when he called saying the car was ready in less than an hour and 1/2. As I picked up my vehicle, Thomas assisted me in putting shopping packages in the trunk of the car. Great experience!!!

Great service

Upon making my appointment for a recall issue I was told I would have to make 2 trips. When service was completed I was told that the issue had been resolved and no additional appointment was necessary. I was truly pleased.

Great service in the shop and clean facilities yes

Please Please to put little generator with little refrigerator into car and pickup vehicle in order to keep the groceries in cooling refrigerator due to good reason for travel in long trip and long road from grocery store to home in hot day.

Excelent service

I was treated like I was special , I was meet as soon as I entered the service department and the entire event went very quickly and smoothly , thanks to the service department.

repair...recall....

Trouble to begin with concerning door handle ... dealership said Cadillac says have to replace all 4 door handles when only one was defective..then others became defective. there was another issue ..slipped mind at the moment..bottom line is pay attention to what customers are saying...latest recall issue went well (except:::please tell customer that he needs to bring BOTH keys when they are needed. cost me an extra 60 mile trip since I was not informed to do this ...

service

The service personnel were very professional and made me feel like part of the family during my first visit. being new to the area, i will definitely return for all my service needs!

Fantastic service and Beautiful Dealership!

This experience was very rewarding! The staff was very polite and professional, Mr. Lowell Vancil took care of me and my wife while the papers were being prepared . this kind of salesman and customer service is what every dealership need, Thank you Riverside Chevrolet!!!!

An unpleasant experience made pleasant...

Thomas was my service representative. He was extremely kind and helpful. He even went above the call of duty by checking with his supervisor regarding an issue with my vehicle. I really appreciate(d) his extra effort.

Excellent service!

The dealership was able to tell me how long the repair would take, so I was able to plan my day around it.

Service with a smile and convenient hours

Riverside Srevice staff was friendly, upbeat, and accomadating. They were knowledgable on service programs to include repair times, average costs, and warranty work. The facility was great and the starbucks coffee in the waiting area is huge!

Remona Thomas

everyone was very nice and helpful Kathy went out of her way to make sure all was taken care of. always nice to be treated good and all smiles from the help,

Looking out for the customer

New to area and first visit to Riverside. Attendant was prompt and opened garage door when he saw me arriving, allowing me to drive right into the drop off area and not have to get out in the cold. I told him it was my first visit and he took down all my stats (GREAT BECAUSE I AM LOOKING FOR A DEALERSHIP TO HELP ME MAINTAIN MY TRUCK IN TOP NOTCH CONDITION). He told me to have a seat in the waiting room, telling me specifically which door to take (he did listen when I told him it was my first visit) and told me of the courtesy coffee and snacks. After giving me the pager, I was off to enjoy coffee and news while I waited for my vehicle. The waiting area was more than adequate, having not only seating, but "comfortable" seating. The visit was very pleasurable and I thank you for looking out for your customers.

2014 Spark Purchase

I had a great experience at Riverside. Norman Hood went above and beyond to make sure everything with our sale went smoothly.

Good service and tidy facilities with TV and snack

People were warm and did the recall while we waited in the waiting room with a hot cup of coco .

Riverside Chevrolet

The lady who handled my recall repair appointment was excellent. She also treated me very professionally. The entire team completed the recall repair in a very timely manner. I could not have asked for better service.

Riverside Chevy - repeat customer

no wait upon arrival, shuttle to work on time - very friendly, service center staff always friendly, shuttle to take me to dealership to pick up vehicle on time, close out service efficient

serious

Would not refer anyone to this dealership if you have bad credit. Promises were made about helping and I have had to return calls to them twice to see what the status was. I finally gave up because they never called me back to let me know what the answer was. I did get another car at another dealership and they were excellent and workrd with me.

If you have bad credit I'd be leary

I know this is a little late but if you have bad credit I don't know if I would really refer anyone to go here back in January after talking to mainly to the internet salesman and even going there to talk to him in person finally had money to put down on a vehicle. was trying to get a new crew cab truck mainly because we are a family of 5 one is a 15 yr. old 6'2" 300 lbs. and 9 yr. old twin boys that are almost 5' tall also needed a truck to be able to haul stuff around easier than a van or suv can. I knew it would be iffy but was told that if we had a big enough down payment they could probably get financing so after the first of the year went to riverside told them we had $10,000 down told them the truck we wanted took it for a quick test drive got back to dealership to do paperwork. he just took my info not both of our info needless to say after what seemed like about an hour was told they couldn't get me financed my wife even suggested us her income as well Stephen said no he'll go talk to someone else see if he knew of anything else that could get me financed through another bank after what seemed like another hour another no. Stephen showed us other vehicles knowing what we needed he showed us vehicles that if it was just 3 of us would've been fine he showed us about 4 other vehicles we told him we'll just leave guess the manager was walking in as we were walking out he talked to us as we were getting ready to pulling out. He asked us to come back after we got done doing what we had to do we since he asked us to we said yes and told him what we were looking for as far as space wise. When we got back he showed is 1 vehicle a late 2000's Ford that had a 3rd row seat that our twins couldn't fit in. The next day we went to Heritage GMC on the bypass in Rome he showed is 3 crew cab trucks they weren't brand new but had everything we needed. I know people with great credit don't have issues but not everyone has great credit so if you have poor credit if you live in Rome or near Rome I'd try Heritage first. The salesman even doesn't know why Stephen didn't try with my wife's and my income.

Impressed

I hate buying a car. Loathe is probably more like it. Unfortunately I was in the market for a new 4x4 Tahoe. After getting the usual song and dance at a couple of dealerships in lower Alabama I decided to take matters into my own hands. I found the vehicle I wanted online at Riverside and contacted Stephen Taylor. After letting him know which vehicle I was interested in, what I had for a trade-in and what my bottom line was he got to work. There was no running back to "the manager" (read: the bathroom) to try and squeeze more money out of me. How refreshing! Most of the transaction was done via text message (it's 2013, baby!) and took less than 24 hours. The whole experience was exactly what car buying should be like and WELL worth the 9-hour round trip. Do I recommend Stephen Taylor and Riverside Chevrolet? You bet!

Great Dealership

Great dealership! We drove over three hours to look at the vehicle and Stephen was very accommodating to make sure it was a vehicle we wanted. He was willing to answer any questions I had and even send us a video of the car before we came to make sure it was definitely the car we wanted. Enjoyable car buying experience, we would recommend them and go back again for future purchases.

Finally!!

After weeks of online research and dodging sweaty, over eager salesmen, I found Stephen. His charm and lack of deperation to get me to buy anything on the lot was like a breath of fresh air. Mr. Taylor understood exactly what I was looking for (and didn't try to get me to go over budget) and made the whole experience fun. Will be going back to Stephen when it's time look for my daughter a car.

Great Salesman and Service!

My wife and I were in the market for a used SUV or Truck. I took my vehicle in for service and while we waited we had the pleasure of being helped by an amazing salesman by the name of Stephen Taylor. Stephen was very informative and helpful without being pushy or aggressive. He made my wife and I feel comfortable and confident throughout the whole buying process. We got a great deal on a used SUV that we could not have gotten anywhere else for the quality and price. It was a pleasure to do business with the people from Riverside Chevrolet. I will definitely tell all of my friends and family that are in the market for a vehicle to go see Stephen for a great car experience!

Great service and an awesome salesman

My wife and I visited Riverside Chevrolet to have my sedan serviced. While we waited we were lucky enough to have an amazing salesman show us some quality used vehicles. Stephen Taylor was the best salesman I have ever had the chance to work with. He was remarkably informative and helpful without being pushy or aggressive. He made my wife and I feel at ease throughout the entire process and we got one heck of a deal on a great used SUV. The quality of the service we received will keep us coming back to this dealer, and this salesman, for years to come. I would gladly refer any of my friends and family that are in the market for a new or used vehicle to visit Riverside Chevrolet and Stephen for their next purchase.

Nice guys and great buys!

I loved this place from the minute I walked in the door. I was shopping around at many places but this place caught my eye with their great deals and information online. My wife and I bought our car here and will go back. We've also told some friends about them already. Dennis helped us and was real nice. He didn't give us the run around, which my wife really liked.

Very nice dealership

Mike Roach was well informed and a very nice person to deal with. I would recommend him to anyone.