Riverchase Kia

Great experience!

I would recommend Riverchase Kia to anyone. Everyone made the process so easy and Mark was great to deal with. We are very happy with our new Sorento.

Great experience

Had no intention of buying today. Rode out in a brand new Soul +. Joey was great. No pressure, just let the car sell itself. Once I was sold, he got me where I needed to be on payments. Overall a great experience.

Very pleased with Leo Henry, and dealership.

I purchased a Kia Forte 11/18/16 from the Riverchase Kia dealership in Pelham. Let me start by saying like most people, I really do not like to deal with car dealerships, or pushy sales reps. I have purchased many cars in the past, and usually leave the dealership like I had put in a full days work with the negotiations, and back and forth. I can honestly say this time was completely different than past experiences. After a short interview, where I provided a few details, and what I was interested in, I was paired up with sales rep Leo Henry. Leo is very friendly, professional, and shot me straight. I told him exactly what I needed payment wise, and Leo got it done. I was never passed off to another sales rep, or sales tagged teamed by anyone else. I dealt with Leo only, and never felt pressured, or rushed to make a decision. In the past I had spent what seemed to be all day at the dealership trying to finalize a deal, this time I was in and out in less than a couple hours. I thought the dealership was very fair with my trade in, and in explaining all details to the questions I had. I would definitely consider purchasing another vehicle from this dealership again in the future, and highly recommend using Leo Henry as your sales representative. I would recommend friends, and family to use this dealership when looking to purchase a automobile.

Another Good Experience

I bought my second car from Riverchase last night, and I couldn't be more satisfied with the experience. Lionel Lee was patient, thorough and charismatic. He cared enough to really listen to my needs and found a car to meet them. I need to bake him cookies as appreciation!

Work not done

So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact that they were not rotated. I wonder what else was paid for and not completed. Anyone who is or has used them needs to question them also.

16th year old birthday

Great customer service and hassle free shopping. No pressure from our sales man, Mark Pierce. He was extremely helpful and very friendly. He made our experience so pleasant. He has won our loyalty and we will be back for our next purchase!

a great day

when we arrived we were greeted with a smile and a hearty handshake. Teddy Frye was that salesperson, he was instrumental in us getting our car, he would not stop til found someone to finance the car. He was so nice, and he answered all or question, he knew what he doing. He was direct and to the point. Great day at Kia.

Very friendly service. And took a very personal touch.

The salesman, Teddy Frye, was very assertive and took me through all options. He focused on what my needs where and helped me to select the perfect fit for my family's needs. I will continue to use them for any future purchases or services.

Awesome atmosphere!

He was straight forward. Handled all of my questions with concern and consideration! gave me logical advice. I had a blast buying my new car. This man defiantly deserves a raise!

Review

This was my second car to be purchased from Riverchase Kia. My dealer was courteous kind and answered all the questions I asked of him. I would recommend this dealer to others.

Excellent salesman

I was very satisfied with my experience with river chase Kia and my sales rep Teddy. Teddy went out of his way to help get my new Kia Optima financed. He was straight forward from the start about the total cost of the vehicle and the monthly cost. I highly recommend going to Teddy if you would like to have a great car with excellent customer service that's hassle free,

Amazing experience!

This was my first time purchasing a Kia...a brand new car at that! Mr. Henry was AMAZING!! He was so nice, personable, and answered all of my questions/concerns. Everyone at the dealership that we came in contact with was so very nice and welcoming! When we first bought the Sportage, I liked it. The more I drive it, the more I LOVE it, just like Mr. Henry said I would! Thank you Riverchase Kia!

Fun, exciting, and so much comfort

LAMAR BLACK WAS AWESOME! HE WAS VERY ADAMENT TO GET ME WHAT I WANT AND AT A GOOD PRICE. HE WORKED HARD FOR ME TO GET ME IN A KIA THAT DAY I PULLED OFF WITH A CAR NEW!

Outstanding in every way!

This is the third time we have purchased cars from Riverchase and we have been very pleased with each visit. The service is very professional and everyone is extremely friendly!

My Kia Soul!

I really didn't know what to expect when I pulled into Riverchase Kia just to see what my options were... I've never owned a Kia but wanted to take a look.. I must say that Mr. Leo Henry done an awesome job with helping me with my choices!I'm Very happy with the customer service that was provided!! & I'm loving my new Kia Soul! I will definitely recommend Riverchase Kia!

Oil Change problems

Brought my Kia Optima into the service department for an oil change. We checked the oil when we left. It had not been changed. We went to Walmart the next day and had to get oil change. the oil and filter had not been changed at all. Very dissatisfied and will not be back for any type of service.

GRATE JOB

MR. Leo Henry done a good job on my new car he got the price I need to keep my payments down if you go to buy a new car see MR. Leo he will work with you.

Awesome Experience!

I had a great experience at Riverchase Kia, with Lionel Lee being my salesman. Every thing was done in a professional manner. The wait time was not long at all with Lionel being on top of things. He assured me that I would get the car I wanted and sure enough I walked out with a new Kia Optima! I would recommend anyone to go see Lionel Lee for your car buying experience! It was really a pleasure!

Great!!!!

I had a wonderful experience with Teddy Frye at Riverchase Kia. He was very helpful and honest. He was upfront with me and explained everything. I did not feel like he held anything back just so he could sale me a car. I will definitely be back. I would recommend Teddy to everyone I know. I left the dealership in a brand new 2016 Kia Soul and I couldn't be happier!!!!

Teddy Frye sales associate

Our experience with riverchase kia was an overall pleasant experience. Our sales associate Teddy Frye was awesome. Very straightforward and professional. He was very honest with us and talked to us instead of just trying to make a sale. I would reccomnend riverchase kia and Teddy Frye to anyone.Armond GriffinSatisfied New kia owner

The Start Of My 20s

I've heard your 20s are some of the best years of your life. Today, I finally believe it. Joey assisted me in purchasing my 2016 Kia Soul, with alien green exterior (my favorite feature). He was very gentle during this process, at no point did I feel pushed into my decision. Also, the scriptures on his desk and great humor made a nice touch to the process. He's great. Go to Riverchase Kia and ask for Joey Bibb. He'll get your RIGHT!

Working Magic

I stopped in after work to "look" at cars. I had found on in another city but really didn't want to travel so far from home (4 hours)l. I found one I liked, the 2017 Forte, but we just couldn't get the financials where I wanted. I left and made it half way home (45 minutes) when my salesman Mark called and said that the finance manager had worked some magic and gotten me into a nicer car with no money down and payments where I needed them. This was all with pretty substantial negative equity for the car I already had. I LOVE my new 2016 Kia Optima and really appreciate everyone that worked so hard to help me.

GREAT SALESMAN

Teddy Frye is my ALL TIME favorite salesman. Knowledgeable, put not pushy. Asked the right questions and was able to find 2 cars that fit what we wanted and within our budget. My daughter and I are extremely happy with our selection that Teddy worked hard to find. Everyone else involved in our purchase were extremely friendly also. Couldn't ask for a better car buying experience.

Making my wife happy

We were thinking about getting my wife a new car teddy made us feel at home great buying experience had a great time buying will buy again

Teddy was AWESOME!

Yesterday was a long one to say the least. Car broke down in MS. Was referred to this dealership by someone who purchased a car here. Lost hope, didn't think I'd be able to get a new vehicle with me being so young. Teddy was very hospitable and helped us from start to finish. He will give you a good laugh no matter how bad your day is going. Came in with no hope, drove off the lot with a brand new 2017 Kia Forte LX! I definitely recommend this dealership and Teddy to anyone! Thank you!

Teddy is my hero.

We needed a new vehicle after my truck died. Came by Riverchase because we had a friend who used to work there Mary Dagg. Teddy did a great job showing us vehicles and was very professional. Earned a lifelong customer. We love our new Vera Cruz!

They treat you like family....

I've gotten two cars from them and I've always felt welcome. My last visit was yesterday when I went to the service department. I dealt with Tracy Champagne Hambrick and she helped me from start to finish. Explained everything to me and was so kind. She really made feel welcome and explained to me what they were doing to my car as time went on. I got my car back like new and I met a wonderful lady in the process! Very nice people and cars!

Summary and Review of Riverchase Kia

I have been trying for awhile to get my Granddaughter a new Kia. After several failed attempts, I met Mr. Mark E. Pierce of Riverchase Kia. This man not only went above and beyond to help us, but was the most courteous and kind man I have ever dealt with. As the process progressed, the whole staff was as polite and kind, as if they were dealing with family. We had to overcome some credit issues, and everyone went the extra mile to help me be successful.This dealership is exceptional at helping you get a positive outcome. I would and will recommend Mark and the whole Riverchase staff for there next vehicle.

New Car

I came in on my birthday and traded in my BMW for a Kia Optima. My salesman Mr. Harvey Hutchinson exceeded my expectations to the fullest even when things didn't look good, but he didn't let me leave without my car. I would recommend anyone that is in the market for a new car to go an see him. He will make things happen for you! Thanks so much Riverchase Kia and Mr. Hutchinson on a job well done.

MOST AWESOME EXPERIENCE

MOST WONDERFUL EXPERIENCE! VERY PROFESSIONAL! MADE OUR CAR BUYING EXPERIENCE SMOOTH AND EASY. THE STAFF WAS FRIENDLY AND ALL WORKED HARD TO GET MY DEAL APPROVED. WILL TELL ALL MY FRIENDS & FAMILY ABOUT RIVERCHASE KIA

Buying my car

I went there to buy a used car but they made easier for to buy a new one which I greatly appreciate. My sales man Lamar Black was very professional and courteous,and helpful. My overall experience buying my was great. I only have one small problem and as soon as my job gives me some free time I'm sure it'll get straighten out. Thanks again.

Wonderful Experience

The was the best auto buying experience I have ever had. Marvin Jenkins was great and the rest of the staff was so helpful and patient. I give the highest recommendation for car buying. And I love my new girl Kia.

Great

Mr Bibb is wonderful! So professional. I would highly recommend him!! I will definitely be back to see him! He is a great salesman! Go and see him!

IF YOU NEED A NEW CAR..PLEASE CONTACT TEDDY FRYE

I was looking for a car that was affordable but of my liking. Teddy Frye was very patient and understanding. I could tell he wasnt trying to rush me into a sale. I really had a wonderful experience. And I LOVE my 2016 Kia Soul!

I purchased my first car from KIA!

Teddy is an awesome sales person. He will do anything necessary for you to get the car you want within the budget you can manage! My mom and I walked in for me to look at getting myself a new car, we walked out very happy with our two new cars. We love our cars, and highly recommend to ask for Teddy!

Joey Bibb - Professional Sales Repersentative

Joey did a very professional job of addressing our needs for a vehicle to replace out aging GM product.........a 2004 full size SUV. He understood our requirements throughout the sales process and was able to recommend a vehicle that would accommodate our changing lifestyle and came up with a vehicle that bridged the transition from a full size GM SUV to a modern & compact SUV (Kia Sorento). We continue progressing into retirement.

Inappropriate customer service

I had turned in a Cadenza to this dealer that was coming off the lease. The personnel indicated on my inventory form that I had one Key Fob although two were turned in; one was absent its valet key. Upon realizing the error (after leaving the state) I called and was informed that they could not indicate anything but one but would make a pen and ink change. Unfortunately they did not and the leasing Company charged me for a missing Key Fob. I attempted to call them (Riverchase Kia) back several times and was brushed off or simply ignored. I would recommend to readers to seek a company with higher ethical values and better integrity

best dealership experience

The process was quick. The staff was friendly. I would definitely purchase from them again. Teddy Frye was very knowledgeable and did not waste any time.

Amazing Place!

We showed up at Riverchase Kia with, honestly, the thought of walking out with nothing. I had no money down and no trade in. i was nervous that things were not going to work out in my favor. I had brought my 5 year old with me, and was worried she would get into things. Mr. Frye was very helpful and helped entertain my little girl. I always dread the thought of going to car dealerships due to stories previously told. I thought it was going to take forever. But I showed up around 9 and was walking out of there in my brand 2016 Kia Forte around 1130am. Quick and fast. He worked with us and did not beat around the bush. Teddy Frye was straight forward and honest about the whole situation. It was the day before my birthday and i couldn't have asked for a better experience!!

High pressure/way over charged/non disclosures

There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but somehow mine is 75 months. I was not given the option of getting gap insurance, but I was charged $800 for it. That was never mentioned at all. All done with a smile on their face and a big thank you. I would never recommend this dealer and will go out of my way to NOT recommend them. The only follow up I received was a "sorry about that ", and no reply to my email showing other prices in my area that were much less. The actual salesman wasn't as bad as the "closer", finance manager. He just needed a sale. I received a generic response from Kevin Woody on this site, where he said he would love to have a another chance to make things right... I called him today and again, I got an "I'm sorry." Well that is just words they don't even mean and does nothing "to make things right ".

Great place to buy your next ride

Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said we would pay per month. Nice people. Next carried SUV in for service, saw a used Ford Ranger. Talked to Teddy Frye while oil was being changed. Could not turn down what great offer he made us to drive away within 2 hours was a pickup. They have always stood behind what they say. Go by and give them a try, you will be glad you did.

Very Good experince

My experience at Riverchase KIA was wonderful.. He knew all about the cars and he told me up front anything I needed to know. He was very patience and a real gentleman throughout whole time I was there. Oh! his name is Teddy Frye...Thank you so much Teddy !

Great experience

When I walked into Riverchase Kia I wasn't sure what to expect. Mark Pierce was very helpful in getting me in the car that I wanted (a 2016 Kia Soul). I felt like he and the dealership went above and beyond to get me in the car. I wasn't sure when I walked in if I'd be leaving with the car or not. I did and couldn't be happier with my decision to purchase from Riverchase Kia.

Best Dealer ever

I went into Riverchase kia Lost and came home with an 2016 Kia Forte hatchback. .. My kids were so excited. It wasnt easy but Teddy was more than helpful and patient. ...

Easy and efficient!

Mark Pierce made car buying simple! I really wanted an optima, but after being in it, it didn't have the head room I expected, no problem. Mark suggested the Forte5, I thought what for? I bought the forte5 and thank goodness they were patient!This is a great location, strong team with can do attitude! If you need a car, give them a try!

Helpful & Informative!!

Lionel Lee was amazing. I absolutely detest car dealerships and car salesmen. Like to the point where after my first financed car, almost 10 years ago- I paid cash for any vehicle thereafter. Having moved in from out of state- and not having the most reliable transportation, we sold both our vehicles- and at the same time didn't realize that even the good credit stuff falls off your report. It put us in a bit of a bind and Lionel worked very hard and explained a lot more than any other car salesman ever has. I never felt like he pressured us to make a sale- and even though the most intelligent thing would have been to shop around? I really felt like I could trust Lionel!! When our payments came back higher than we wanted - he went through and explained why- then he gave us information regarding refinancing (when it would be best to do- even though we can do it anytime- he advised us the best time to consider it) - and he also explained how the "credit rebuilding program" which Kia offers- comes at a high interest rate - he told us why that was and everything! He was so informative I had very little to ask the actual financing department!! I genuinely believe that although- as a car salesman- I know they all want the sales - but Lionel took the time to make sure we understood why we were getting the kind of deal we were, and gave us a lot of advice regarding how to get everything to the point we had wanted to be at when we walked in the door ( the point we thought we were at honestly).I can tell you that as long as Lionel is at Riverchase Kia? We will be lifelong customers!!

Fear of the unknown and faith to walk!

I got a car! Wow! Let me setup my story so you can understand my Wow! So I had a car that was worth 9,000 and I owed 17,000. I went to Riverchase Kia b/c my mama advised me too. I pull up like well let's see. I drive around the place looking at the cars. In my mind I am doubtful. I park and get out and began walking through the cars. ( I always look at the smallest car) even though I am bigger than the car. Out comes Teddy Frye he begins to ask if I need assistance I explain my situation. He said I can help. (Again in my mind I'm like yeah Right) We sit there and I give him. License, check stub and he works out the numbers and says my manager is dealing with the bank lets go drive a car. (Again in my head I'm like NOOOOOOOOO because if I don't get approved I am going to be angry.) We drive I am in a white 2016 Kia Optima with 200 miles in it. Did I mention it was hybrid. So I am shifting from ECO to regular loving it. Mr. Frye is telling me all about the features. We get back to the dealership I am in love. So I wait probably five minutes and guess what I GOT APPROVED. NO LONGER DO I HAVE TO FILE BANKRUPTCY TO GET OUT OF LOAN. I have a car that is worth something to me... Tears began to stream down my face. Today I am an owner of a 2016 KIA OPTIMA HYBRID. THANKS TEDDY FRYE! SO IF YOU NEED A CAR BAD CREDIT, NO CREDIT, GOOD CREDIT, GO TO RIVERCHASE KIA AND ASK FOR TEDDY FRYE....... GO TEDDY GO TEDDY GO TEDDY!!!!!

Great buying experience. Friendly - great customer service.

I have purchased 4 vehicles (Optima, Soul, Forte and Rio) from this dealership and have a had great customer service before and after the sale on each. jw

Great!

Got in, got out, fast service. Salesman was friendly and thorough in his work, and in selling the car. If I needed another car, I would consider this place again.

Sharon's review....Excellent!!!

I bought 2016 Kia Rio... and I highly recommend Teddy...He worked very hard for me to get into a vehicle. Communication was excellent. I had poor credit and was still able to get in a new car!! Loved the whole experience with him and the dealership. Would not go anywhere else!!

Excellent service

My daughter and I both bought new vehicles at the same time. Teddy worked with her as a first time car buyer to get her in exactly the car she wanted. When I mentioned what I was looking for, he showed me a Kia Sorento. I am quite pleased with my purchase.

Phenomenal Team/ Easy Transaction

I placed and inquiry online and received a call back later in the afternoon, however I live 1 hr and 45 mins from the dealership, I was told if I could be there by 8:00, they would take care of me and they did. The team stayed until after 9:00 on a Saturday night, I left in a car I love, Within my price range with my less than perfect credit. I haven't bought a car in 10 years due to "car buying anxiety" but Teddy, took what I wanted and made it happen and I will recommend him and this dealership to anyone looking for a vehicle! Thank you!

Excellent Experience!

We had an excellent experience buying our Forte 5 from Leo Henry and the staff at Riverchase Kia. From the initial contact through the final handover of the keys (we had only the vaguest idea of what we were looking for in a new car), the experience was easy! The staff was friendly, knowledgeable (Leo's knowledge of the car models was almost encyclopedic!), and did everything they could to help us find a car we liked, liked to drive, and fit what we were looking for. Highest possible recommendation - if you are in the market for a car - check them out (we drove 60 miles to see them and are glad that we did).

Great sales consultant, Not so great dealership

The dealership was highly incompetent, especially in the financing department. What should have been a wonderful experience was tainted by the abundance of incompetency the financing department showed-repeatedly. My sales consultant Joey Bibb was honest, helpful, and went above and beyond. When my sales consultant found out the extent to which the finance department had messed up, he did everything in his power to make the situation right and a pleasant one.

Wonderful Loved the helpfulness of the sales rep

Riverchase Kia is the best now on to Teddy Frye best sales rep helpful willing to go that extra mile to get what you need

"Wonderful Experience"

My husband and I had an Awesome experience purchasing our KIA Sorento from Teddy Frye. All the staff made the process pleasant and worked with us, Teddy listened to us helped me get the vehicle at the monthly payment I wanted. I love my Sorento and if you are looking to buy a new car visit Riverchase Kia and ask for Teddy...

Pleasant Buying Experience, But a Few Stumbles

Buying a car can be really stressful, but my experience he was not. I had done a lot of homework on small, used cars with good safety, gas mileage, and quality. I knew exactly which car on the lot I wanted. The first day, I met with Teddy to conduct my test drive. He is new to car sales, and I could tell that he was still refining his knowledge of the car and how to interact with customers. But he struck me as personable, straight-forward, and low pressure. He directed me on which roads to take during my test drive and chatted with me and my husband while we rode around. He provided us with the price for my car, and did not pressure us when we said we were on our way to test drive other cars at other dealerships. One complaint is that we were told he would be with us shortly, and then we had a very, very long wait. No one came by to tell us how long we had or why this wait was occurring. I was also taken aback by the way he initially ignored that I was taking the lead in the conversation--I was buying the car and my husband was just there to give his opinion. However, he directed the conversation to my husband and only took his name down until I corrected the situation. While the test drive was mostly pleasant, he did veer off into politics and began discussing views I don't hold. Of course he can have these views, but it's not really the time to go into that. He also told me that the car had a 5-star safety rating when it was 4, and that the button for folding the side view mirrors were for defrosting them. I could tell that he's working hard to become the best salesman he can, and I think he can easily smooth out these minor rough spots.The next day, I returned and Teddy was out. I bought the car from Kim. I called her on the phone and she answered my questions. She was quite knowledgeable throughout the process and also pleasant to work with. I was disappointed that when I asked if the dealership would fix the small dent in a fender, she told me that it would cost $300. Not her fault; she was relaying the manager's response. I would expect that if I'm buy a car worth over $11,000, they could make it like new for me for such a small repair. I told her I was coming in later and at what time, however when we got there again we had a very, very long wait. She got us to sign all the paperwork, and then (because one of the financiers had a family emergency and was out of the office) we had even a longer wait. Again, we were not updated as to how long to expect this wait to be. This time it was so long that I sent my husband out to pick up some burgers. We finally got called back to the finance office in the middle of eating.Rose took care of our financing. She was very quick with the stacks of paperwork. She called me a day or two later to get a copy of some paperwork that she forgot. I took a picture and texted it to her. She told me that she would send my title once my check cleared, but it did not show up. I needed it in order to register my car.Luckily/unluckily, when I was driving my car home (during a huge rainstorm) from the dealership, my husband noticed that both a headlight and a brakelight were out, despite the car being Q-certified. I called Teddy, and he assured me that the dealership would fix everything free of charge. Of course I had to drive back an hour each way to get these things fixed. While I was there, the mechanic also changed my worn wipers (which should have happened before the car was sold as well.) I also got Teddy to remove the old owner's belongings from the glove box--toothbrush, credit card, paperwork, change, advil, etc. While the car had been very well detailed and was quite clean, this was overlooked and was a breach of privacy for the former owner. This made me doubt the meaning of the Q-certification. It was supposed to mean a high quality inspection had been performed. Clearly it hadn't. I also saw Rose again at this time. She seemed to have forgotten that she was supposed to send me anything, but she printed out my application for title at that time. Unfortunately again, when I went to register my car, I found that Rose did not provide me with the bill of sale. I had all the paperwork I was provided from the dealership because I brought the entire envelope unopened from when I received it. I was sent away from the DMV, but I called the dealership from the parking lot. Rose took my call and texted me the bill of sale. The DMV agent was able to print it out and accept this form. I'm glad it all came to a happy end, but I did experience several bumbles in the sale of this care which were highly inconvenient and were avoidable with some attention to detail.

LOVE IT!!!

Thanks Teddy for an amazing first experience!!! I've already recommended you to so many people who are gonna come buy from you!! Teddy is the man to go to at Riverchase Kia! Very friendly, patient, helpful, not pushy!!! Loved my experience thank you!!

DREAMS COME TRUE

My experience was awesome Teddy made me comfortable and did everything to make my dream come true. He will work with you and make sure you get the car you want

Second chance

I've had some credit problems, went to other dealerships with no luck. Teddy Frye and the team at Riverchase Kia got me in a new car at payments I could afford. Will definitely go back when I get ready to upgrade.

Love the car

Love the car.The 1st new car I have ever owned.Drives like a dream and the features are fantastic.Load up a thumb drive with MP3 music files and enjoy!

RIPPED OFF

Bought a Kia Sedona 2015 - was way over charged!!! It is not worth anything close to the sticker price. DO NOT DO BUSINESS WITH KIA! Especially river chase

Second time buyer

Second time buyer. Worked with me and my husband to get to the monthly price we needed it to be. As I said we are return customer's. Bought a forte 2015 last April and was pleased then as well. Would recommend to any friends and family

Great service

From the moment I first messaged them to the moment I drove away in my new car I enjoyed great service!!! They made sure everything was taken care of and that I was happy! Thank you to them!

Great experience with experienced professionals!!

The whole experience at Riverchase Kia was excellent. The process was quick and very easy. My salesman, Teddy Frye, did an amazing job getting me in the vehicle I needed and wanted. I would definitely recommend everyone go see Teddy and let him help you find the perfect vehicle!!

Kia Sorento purchase

Teddy was very helpful and accommodating. I didn't feel pressured and was given time to make an informed decision, I appreciated that. I did recommend Teddy to my boss who would have purchased the same vehicle I did had the lease terms been more favorable.

AWESOME

I bought my 2016 KIA Sorento from here in March and I am still in love with it. I came on recommendation of my mother and brother who both bought there vehicles here. The process was so smooth and I was treated so well. My salesman was Joey Bibb and he was AWESOME. Joey knows his stuff!!! He made us feel so welcomed and treated my family like his own... I am recommending to all my friends who are looking for a new car to go see Joey at Riverchase Kia. He will not let them down.

A Kind Salesman

Teddy Frye was my sales associate when I recently purchased a brand new 2016 Kia Optima from Riverchase Kia in Pelham. It was easy to see that he was a man who really cared about his job and the experience of the customers. I am partial to Kias due to their reliability and durability, especially since my previous Optima lasted ten years before I needed an upgrade. Buying a car can be a stressful experience, but Mr. Frye caused that stress to completely disappear with his patience and kind disposition. I am loving my new car and beyond happy with my experience thanks to Teddy Frye.

Very impressed first timer

I was very nervous about going and buying a car for the first time on my own, but Teddy at Riverchase Kia put my mind at ease. He explained everything down to the letter and made my first time buyer experience a great one! I highly recommend visiting Riverchase Kia if you're in the market. And when you get there ask for Teddy! :)

As a first time new car buyer I had a positive experience.

I was nervous about buying a new care for the first time and was relieved to discover how helpful the staff at Riverchase Kia were. I had an overall good experience purchasing my 2016 Kia Soul.

Everything Was Perfect

They helped us find the right car, they were very patient, and they were very friendly and understanding. We are happy with and love our new car. Thank you Riverchasekia Kia.

Lionel T Lee

Lionel was extremely friendly and upbeat. Very easy and fun to work with. We are very happy with our visit to Riverchase Kia. Would highly recommend

Satisfied

From the beginning of my car buying experience at Riverchase Kia, Teddy was attentive and polite. From the initial phone contact to helping me into my new Kia he was a gentleman. My experience buying my new Kia was easy and smooth sailing thanks to Teddy. He was also attentive to my 70 year old mother that came with me to shop. I can't say enough nice things about Teddy and the sales team at Riverchase. I'm thankful for them all. I would defiantly return to Teddy Frye for any car shopping in the future.

Hindsight is 20/20

First off let me say that Kim Woodall and Kevin Woody are two of the nicest individuals that I have ever met in the car biz and yes I have met quite a few. I actually drove 2.5 hours each way to do business with Riverchase Kia because they had the specific used vehicle that I was looking for. My initial impression was good, Kim and Kevin met with me found out exactly what I wanted to accomplish and set out to unite me with my next vehicle. I test drove the vehicle and was somewhat satisfied but there was a minor vibration upon acceleration but when I asked about it I was told the car had been in the dealer's inventory for quite some time and it could be flat spots on the tires. They also told me that several people had attempted to buy the car but they could never make the deal happen. The explanation seemed plausible. I noted several deficiencies with the car; door dings, no floor mats and some really bad window tint that rendered the rear window all but useless. I wasn't looking for a massive amount off the asking price but some meeting in the middle would have been appreciated. Well that plan was shot down immediately with the age old "we have too much in the car". Against my better judgement and because the car WAS incredibly difficult to find on the entire east coast I sucked it up especially since the first off on my trade in, while a bit low in my opinion, was decent. We were able to move the needle slightly on the trade but not enough to truly make me feel like the time I spent driving over to do business with this dealership was worth it. When I asked about a 2nd key I again got news that there was only one key and they would be unable to assist me with getting a 2nd key by either splitting the amount with me, helping me to get one at their cost or even deducting that amount from the price of the car. I was a bit flabbergasted but by this point I just wanted to get the xxxx out of the dealership and get on with my 2.5 hour drive home that was about to become 3.5 with Birmingham's notorious evening traffic. I proceeded with the deal and asked them to remove the window tint from the back window while the car was being "detailed". When I walked out after dealing with finance to transfer my belongings from my trade in to the new vehicle I noticed the car was clean but the offending window tint was still in place, the detail guy came forward and stated he was afraid to remove the film because he thought he might damage the rear defroster elements. So I left with my newer car with one key, no floor mats and a virtually unusable rear window. My internal calculator was tallying how much more I was going to have to come out of pocket on this deal for things that should have been taken care of by Riverside. One other glaring item at no point did the sales manager come over to introduce himself or explain his position on taking care of my concerns. To say that he hid behind his desk and his employees would be generous. I have never had that happen and again it raised some red flags for me but at this point I was committed. On the drive home, when I was finally able to get up to highway speed that front end vibration that I mentioned earlier manifested itself again at 55mph, 65 mph and above 70mph. So when I got a chance on Saturday I took it in and had the wheels, examined, balanced and rotated in anticipation of it being corrected. No dice. I drove it for 4 more days and went to another shop to have the wheels road force balanced in hopes of getting it resolved. Again no dice. The vibration actually got worse. I took it to my local Honda dealer and explained what was going on and left it with them for a diagnosis. 2 hours later I got a call saying the drivers side CV axle needed to be replaced. I wasnt happy but at least I knew the cause of the issue and hopefully it would resolve it. The closest available part in Iowa and it took 3 days but it was installed and I picked up the car and begin my journey home. That phantom vibration? It was still there. I took the car back the next day and relayed my concerns to the Honda dealer and they advised they would take another look. 4 hours later I got the call that the passenger side CV axle was also bad and needed to be replaced. I shook my head and advised them to proceed. They ordered the parts and said it would be two days. The next day my service advisor called and said that while they were taking the car apart to replace the other CV axle they also discovered the half shaft was defective as well. Needless to say I wasnt happy but at least now I knew why the car performed the way it did and what it would take to repair it. The saving grace in all of this is that there was a warranty provided on the car and it covered the bulk of the charges. I paid a $200.00 deductible but honestly I think that should have been waived. The time I have spent correcting the things that should gave been doe prior to the car being offered for purchase I will never get back or be compensated for. I honestly dont think Riverside ever really did an inspection on the vehicle and if they did it was an extremely poor one. It feels as if they did a cursory inspection, waited for the title to clear and slapped it on the lot for sale with a wash and some tire shine. After all of my work and time the vehicle now drives the way it should have the day I took possession of it.If you ask me if I can recommend this dealership I would have to say no. If Kimberly and Kevin were with a different organization I would tell you to run, not walk, to see them for your next vehicle, but unfortunately they are with an organization that appears to value its profitability over building customer loyalty and doing the right thing. Am I happy with my car? For the moment now that seemingly all of the issues have been worked out I am satisfied but if I had to do it all over again I would have waited until I found the right vehicle from the right dealership that valued my visit and my patronage.

Great Service

Everyone was kind and helpful especially Teddy Frye... He helped me get in a car and I'm really enjoying my new wheels...Thank you again...

BEST CAR BUYING EXPERIENCE EVER!

This is the first car I have purchased in almost ten years. Mostly, because I hate going to car dealerships. The last few cars I have bought have been from individuals, and I have always pain cash. I had just had surgery on my neck, so I didn't have time to save any cash to out right buy a car. So I have been debating on whether to keep my old car that always needs parts replace because of age or just but a new one. So I bought a 2014 Kia Rio to drive back and forth to work. I wanted somethings with great mpg and I think 41 is about as good as you can get and still have four doors. Thank you guys for all you hard work with no pressure!

Great people that will do anything to be sure you are taken

Came in near closing and Harvey, Kevin, and Jeff, stayed and helped me out with a new vehicle as a first time buying college student. They did everything they could to help me and got me a car with a good payment

Very Professional

Mr. Lee helped us find the right car for us. He was patient with us and very courteous. This is the 5th KIA that I have owned.

A Not So Good Experience

I took my car in to be checked and come to find out it needed a tune up and spark plugs needed to be changed, and then I found out that the warranty on the car had went out in June which I knew nothing about, They said I should have gotten something in the mail from them saying the warranty went out but I don't remember ever getting anything in the mail concerning the warranty on my car. I paid more than what I could afford for the work they did.

AWESOME Experience!

Wonderful staff. Lionel Lee was awesome and very helpful. We all know buying a car can be nerve racking but this time it was smooth. Almost effortless :-)

"Fast and friendly salesman"

My salesman made this the best purchase I have ever made! Lionel was honest and up front about everything and he did not waste my time. He always had a smile on his face and his personality was great! He made this process easy. I would recommend him to all of my family and friends because of the exceptional and professional service he gave to me during this experience. Great Job Mr. Lee!

Excellent

Riverchase Kia rocks!!!! From the moment we got there Kevin with Internet sales met us and was very nice man. Then Mr. Frye came out. They was all so polite and kind and very helpful. And Mr. Frye didn't stop til he got me in my car!!! Now proud owners of a 2016 Kia Forte ex and I love love love it!!! These people here know what they doing and very professional. I would def recommend them and especially Mr. Teddy Frye!!!! He's awesome along with many others we met. And the finance manager we loved her!!!! Just a great experience all the way around!!!! If your looking for a car go here!!! You want be let down!!!!

Happy customer

Everyone was real friendly and work real hard to get us in the car that we wanted Teddy Frye helped me and my wife find our daughter a car we could be happy with and felt comfortable with her driving the car because it was a five star rated safety

Great Customer Service

The first encounter was from the internet rep. whom gave us, a really great first impression of Riverchase Kia. Our sales associate was, Teddy Frye. He was very obliging and offered a very comfortable and warm like setting. He went above and beyond for us and his politeness and courtesy never changed. I would highly recommend him to anyone. You don't just get a sales associate with Teddy. He offers so much more, but excels in customer service and that puts him at the top.... Teddy Frye

Great experience

Just a very comfortable experience. No pressure to buy. Extremely helpful in sorting out the financing.

Customer service is awesome

Teddy Frye was our sales associate when we purchased our 2016 forte hatchback. He was knowledgeable in everything on the lot and very helpful in helping us find what we wanted within our budget! We not only recommend Riverchase Kia, we recommend Teddy Frye!

Excellent buying experience

Had zero issues with the dealership and salesman. Teddy was great and extremely helpful and courteous. If you want a great buying experience come to Riverchase KIA

Nice folks!

Lamar was my salesman-nice guy-no pressure. I got the vehicle I wanted at a fair price-and I'm SO happy! I plan to recommend Lamar and Riverchase Kia to all my family and friends.

My car buying experience was excellent.

I have bought six automobiles at Riverchase KIA and the salesmen, Joey Bibb and Marvin, were very honest and patient with me. They made me feel comfortable and at ease. I feel very confident that I will do more repeat business with them.

Excellent in both Sales and Service

I have purchased 2 vehicles from Riverchase Kia. The reason I go back is the excellent way I was treated in both the Sales and Service Departments. Ray Whitsey was my salesman both times and he was very informative and Jeff Williams was wonderful. My payment is where I feel comfortable and that's due to Jeff. I would certainly recommend anyone, AND HAVE, to talk with either one of these two men if they are even remotely interested in buying new or used in the future.

Awesome Experience

From the first phone call to the last signature, this was the very best experience I've ever had purchasing a car. Special thanks to Mr. Lee for taking such great care to helping me find the right car and to Mr. Williams for the smooth financing paperwork process. I can't say enough about them. Friendly, competent and efficient.

Great Service Salesman Joey Bibb was Wonderful

I could not have ask for better service. Salesman was just so thoughtful and really worked with me on my payments. This makes the 3rd car I have bought at this locate. Being treated good makes me come back again.

very friendly

went in for service very friendly was a 2 hour wait little long for me for oil change and rotation

Great Experience

Great service as always and the car wash and cleaning was a nice surprise and very much appreciated!!

Referral Program

Bought a car a few years back and didn't have any issuesReferral Program- had some issues with referral but they took care of after speaking to one of the managers! Thank you

Great experience

As always, a great experience. Just in & out. No wasted time. The car wash was especially appreciated. I must add that Season is just too cute for words & extremely helpful! Keep up the great work!!!

Great service

Lionel Lee was one of the most knowledgable salesmen I have ever spoken with, he knew all of the cars features and information on the cars safety.

A great experience!

Friendliness and courtesy of staff, also timeliness. We did not have to spend 8 hours with you to purchase a car.

Fabulous customer service

Harvey let me test drive the vehicle I wanted to drive. When it was out of my price range, he worked diligently to find a car with the features I really wanted that fit my budget.

Great service, short wait time.

Always greeted politely and courteous. Never waiting over extended period of time for regular maintenance of vehicle.

Buying experience

Both the salesman, Marvin and Jeff Williams in the finance department were excellent! We couldn't of asked for a better experience!

Great Service

Excellent customer service. Greeting upon arrival was nice and friendly. My entire experience on this trip was informative and helpful. Will return for future service. Thanks

Great service

Had an awesome experience for my first oil change at Riverchase Kia thanks to their representative Austin in the service area

Great service

Great service. Short wait. Service writer was very kind. The trip from Tuscaloosa was well worth it.

Great service on my recent visit.

Greeted upon my arrival and was checked right in for service. My wait time was under what they estimated and the cost was under of what I expected. This is the forth visit to Riverchase KIA and always satisfied.

Great place

Great friendly staff helpful in getting the best deal for me great car love the gas mileage my new Kia Forte gets

Great service

The salesman, Melvin was so very helpful and most polite. He knew buying a car was a big decision for me and he was very understanding.

Great experience for a non-local buyer

Found the car through an online source and contacted the dealer via online inquiry. They responded quickly and effectively. I was shopping for a specific, low production vehicle and they did an excellent job of helping me evaluate the car remotely (FaceTime, pics, and video). They were responsive throughout the experience and ALWAYS very friendly. Would highly recommend this dealer (call Kevin or Marderius)!

Worked with us!

We needed a bigger vehicle to fit our growing family, but we have a very tight budget. They were able to work with us to get the vehicle we wanted for the price we needed and the payments we needed.

Great car shopping experience

I went in not knowing exactly what I wanted.. but I knew the things I NEEDED. My son was taking my car and I needed a second auto. I told Lamar the price range, the items I needed on the car and what I liked.. He was incredible. He did not try and "sell" me on one auto.. We "SHOPPED".. we looked at different body styles and different auto's.. we compared and then narrowed down what I did and did not like into the car I needed.. No high pressure.. just point blank helping me find what I needed.So appreciate that..

Bad customer service

I went to get a quote for a tire for my 2016 kia and the lady in the service department wrote my info on a yellow sticky pad with no good details. Then I asked for something more professional. Then she just put it on a bigger piece of paper with no letter head. I was treated like I was getting on her nerves. I will be buying my tire somewhere on than Kia. This was on 3/1/2016 around 8:45am

Excellent Staff! Courteous, and NEVER pushy.

I had already met with several sales reps from other companies that were pushy and trying their best to just put me in a car whether it was what I wanted or not. I was sold by the greeting that I got upon arrival.It was pouring down rain and the sales rep met me at the door with an umbrella and said "Hello, my name is Leo. What would you like me to help you accomplish today?" That spoke volumes to me and he was incredible to do business with. I told him what I had, what I needed, and what I could afford and he didn't quit until he had met everything I laid out without ever once trying to get me to commit to more that what I had told him I could do in the beginning. I will continue to do business with Leo and Riverchase Kia from here on out!

Great service

EVERYONE was very nice and helpful. I had a very pleasant experience. I have told all my friends how well I was treated

The most satisfying experience I ever had buying a car.

The staff was very friendly and helpful. Lamar, Jeff, and Appleberry went above and beyond to make sure I got the vehicle I wanted. They continue to help anytime I have a question or concern. Very professional and friendly staff. I really enjoyed my car buying experience and have been recommending them to everyone.

Best Car Buying Experience Yet!!

I was looking for a new vehicle, because due to traveling for work, it was time to park my Explorer which had over 200,000 miles on it. Joseph Bibb (Joey) showed us the new 2016 Forte, and I absolutely loved it! It had all the options I needed, and the pricing was great. The finance team had us approved and processed very quickly, which I was not used to in other dealership experiences. While they were taking care of me, my wife was saying how much she loved the KIA Soul, and would really like to have one...in ALIEN green :) As it worked out, we went back to see Joey a few weeks later, and ended up trading her car in on a new Soul. Now my wife is as happy as she can be. Let me just say, if you are in the market for a new or used vehicle, go see Joseph Bibb at Riverchase KIA in Pelham, AL. He is the most courteous and knowledgeable salesman I have ever had the pleasure of doing business with. Thanks again Joey for making both of our visits pleasant!

contest scam to get you in the door

if you get the contest in the mail it is only a scam to get you there. mine said I won $500. When I got there they said no the card only shows that you have a chance to win $500, look at the fine print.It was not in the fine print. Then they tried to sell me a car. My comment was there is no way I can trust you with a car if you mislead me with your contest.

Great service and friendly staff

Great service. Friendly staff and less tedious than I was expecting. Would recommend them to everyone looking to purchase a new car.

Great Service

Everyone there was extremely friendly and helpful. Any questions that I had were answered and if the the salesman didn't know the answer to a question he made sure to get me the answer. Overall it was a great experience.

Riverchase Kia

Ray looked out for my best interest and answered all my inquires efficiently. Ray provided great customer service leaving me with a great smile and a beautiful car.

I paid almost $300.00 for the cross bars so I can put a...

I paid almost $300.00 for the cross bars so I can put a luggage rack on. When talking to the service department, they told me they can put them on for free. After paying for the parts and driving an hour to get to the dealership, they decide to charge me an additional $50!!Never trust this dealership, and never accept an answer over the phone!!!

Run as fast as you can!

Save yourself and run as fast as you can. I mean it. Get your crap and get in your old car and drive away from this place as fast as possible. If you don't you may find yourself needing an attorney.

very bad experience with Riverchase Kia

I tried to purchase a 2016 KIA Sorento recently at Riverchase Kia. The car is good, but the sales manager was very aggressive and even yelled at customers. It felt like a nightmare sitting with the sales manager. Will never recommend Riverchase Kia to anybody I know.

Lacks Honesty

I went to purchase a Kia Optima, 2014 with 15,000 miles and was told that they would run my credit ONCE as a soft inquiry....come to find out it was not a soft inquiry and they ran it THREE TIMES! in my opinion, i would not recommend to anyone with poor credit because their interest rates are outrageous. I will say the computer technician, Kevin, was the only good thing about the dealership. he is very friendly and easy to work with and is only wanting to help you, not trying to get you to sign for a car after only test driving ONE car ONE time like the salesmen do. Kevin Woody was the only person who actually cared what i wanted and was willing to work with the salesmen to try and get me the price i was looking for. I ended up finding a brand new car with 400 miles on it for the same price as their 2014. I recommend Kevin, but no one else. i dont even remember the salesmen's names because they were so awful.

People do not do what they say they will do.

I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon.Spoke to the service rep on Saturday for an update - was promised a call when it was ready. No call - I called back - he had left for the day - they told me the car was ready. Customer Service Failure #1.Was to call me the following Monday about KIA replacing a switch under "extended- customer satisfaction" warranty - no call. Failure #2.I had to call back on Wednesday - had not done what was requested. Failure #3. He called KIA warranty - called me back - would not cover a $16.00 door switch. I asked for the person's name at KIA who made the decision - he said he would send me an email that day. Never received. Failure #4.Called back again on Friday - had not done it. Failure #5. - Just "too busy".I asked for the Service Manager - they currently do not have one. Now my concerns twofold - KIA made a car that had to be recalled and did not hesitate to inconvenience me by bringing my car in for a repair - leaving all day and having to arrange for two rides. When I asked them for a $16.00 switch that failed just over 50,000 miles - but was not returned for service until it was 3000 miles outside the warranty period - the answer was " no". The service Rep. at the dealership does not honor his promises. He failed 5 times in a week to do what was requested. I have asked for the "regional" rep who made the decision to not to cover such a inexpensive part under customer satisfaction - I have yet to get a name and direct number. First I was told it was a specific "regional rep" , then I was told that it was the general "KIA Warranty " number. I plan to go to the KIA website this weekend - look up the person responsible for service in North America - send him an overnight letter expressing my dissatisfaction as to the way I have been treated. It has nothing to do with the $16.00 - it is all about the poor "customer experience" that I received and how they have failed at every opportunity to properly treat a customer. I have not been treated fairly and promises not honored.Does not surprise me when I read the reviews - beware.

Questionable at best!

They keep vehicles on their internet site that do not exist, Call and inquire and they say " That should not be on there, it was used as a customer transport" Yet months later same vehicle showing available..... Of course you can go in and look at the more expensive model. Which they will not give you a price over the phone. Too old school pressure tactics. Do yourself a favor and don't waste your time here.

Befuddled

From new car sales to service this dealership excels at neither. I have owned 5 Kia's since 2003. Recently moved here from out of state. First 60k mile service and I need an alignment, brakes, (which the brakes had been replaced at 40k miles) needless to say none was required. Then the steering wheel is not aligned after the alignment, nothing like driving straight forward down the road with steering wheel turned. Will never let them service vehicle. New car sales they maintain a vehicle on website and when you call on it "It should not be on there, it was used as a customer transport" and of course you can come and check out other models. Months later that vehicle is still on website, no pricing,high pressure and just overall buying experience you want to avoid!

Tony almost ran my kid over.

I was looking at buying a car, my kid was getting a soda in the building and was walking back out to me and the salesman. The next thing i know a guy pulls around the parking lot at full speed in a Saab and almost runs over my kid. The salesman said his name is tony with the service dept and I asked the salesman to report the maniac. I was very close to buying Sorento until I learned that the guy who almost ran over my kid would be the person fixing it if I needed a repair.

The Service Dept

Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was resolved... My issue is 1 there needs to be a place for small kids to play... the service wait for a oil change is wayyy too long for small kids... and this is with an appt..whoever fixed my mirror also left the adhesive trash, razor blade, and mechanic rag in my cup holder..Then customers/buyers were placed in the same waiting room with annoyed kids and complaining service dept customers... Which were not giving them a positive outlook on their future with Riverchase Kia... now back to the Razor blade left in my car...Not a good look...

Tony Knight thinks he is Tony Saprano.

Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I say that he charged me for new parts and just rehabbed the old parts but I knew because I looked at the old parts before the operation and noticed scrathes that are as unique as fingerprints the same ones were on it afterwards and he "has no idea, you must be a complainer" he says. TONY KNIGHT NEEDS TO BE FIRED FROM THIS JOB AND ANY JOB WHERE HE DEALS WITH THE PUBLIC! He thinks he is Tony Saprano.

Worst dealership ever

I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA it's been an awful experience. Not only are the service men rude but they don't honor warranties and they take advantage of you. I had work done on my car 2 years ago and they told me my warranty wouldn't cover it-so, I paid for the work- well 2 years later, I have the SAME problem and not only will they not fix it for free but tell me it's going to be $2200 to fix. After reviewing my warranty book, I found out that the work should be covered under my warranty. I spoke with the service manager, Tony and he agreed also. Tony also agreed to refund me for the work that was done 2 years ago. Well needless to say (2 months later) I'm still waiting on my refund. KIA has supposedly filed a claim to corporate to reimburse me- but it's still in process. And don't bother trying to get updates, KIA corporate is rude and every time I try calling Tony for an update-he sends me to his voicemail and NEVER returns my call. This company is not helpful one bit. I also tried contacting the General Manager BUT he's just giving me the run around to. This is absolutely ridiculous. If you can, avoid this company all together. They're crooks. WORST DEALERSHIP EVER. Makes me want to trade in my Kia just so I NEVER have to deal with them EVER again.

overcharged!!!!!

This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a junk yard pretty sure you would be better off .

Service Boss called me a rat??

I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for brake service I was quoted more than I could afford that day so I asked the guy who was originally standing at the computer putting my car info in if he could tell me if their was a more economical way to get me back on the road for the short term. He said let me ask the boss and after 5 minutes I came around the back where he and a person were talking. I was going to wait for them to stop talking to ask about another finance option for the fix on my car which is when I heard the boss saying to the service guy "you got another rat huh I am seeing more here than we had in Atlanta". then they described the problem with my brakeline and chuckled. For the reasons of wanting my car fixed I took my car to the Honda dealer down the street and at least was not called a rat and laughed at. Anyway this dealership has gone down hill in the last 3 years, it use to be really nice.

The service department at Riverchase Kia OVERCHARGES !!!!!

After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who stated that I buy a part that another Kia dealer said I didn't need. I am glad I got a second opinion even though the first one was the right one. He was very deceitful in charging me $99.00 for a diagnostic that he insisted I pay for then just said I needed a battery. I just want to warn you of my experience, so that you can hopefully go to one of the other Kia dealerships and avoid Riverchase Kia if you are thinking of going to their service department, plan on getting nickel and dimed and overcharged for unneeded services. Also, they put a small scratch on the steering wheel control button for the cruise control.

unhappy buyers

Bought a new Soul there NOT happy with price(my fault) went there to look and get price and next thing we knew sales person had us doing credit check and pushing us into buying I guess so we didn't have a chance to compare prices because they were about $6000 higher than some of the other KIA dealers NOT HAPPY AT ALL will never buy from them again. Lesson learned at a high cost do your homework before buying don't make the mistake I made don't buy from Riverchase KIA

I do not recommend this dealership. We saw a vehicle on...

I do not recommend this dealership. We saw a vehicle on inet for $14,715. Went to test drive it and discuss buying it. The sticker price was $14,715. They asked what monthly payment we needed. Told them not over $250 a month. They came back and had agreed to the $250 a month. They had actually bumped the price up to $16,244.55. We thought that was with tax, title and tag included, it was not. When I called them, thinking this was an error, the sales manager said the mark up is their profit! Apparently there is nothing we can do. I believe this to be trickery and unethical!

I purchased two new Kia's from Riverchase Kia earlier...

I purchased two new Kia's from Riverchase Kia earlier this year. One of them gave us problems from the very beginning, causing us to have it towed to Riverchase Kia almost every week for the first month we had it. The car was in their shop for an average of 5 days the first three times we had it towed there the last time 5 WEEKS. During those three visits they told us that they didn't know what was causing the problem(1st), replacing some parts(2nd), then replacing more parts(3rd). When picking up the car after the third time(which reeked of cigarette smoke)my wife an I were told that if the car gave us any more problems they(Riverchase Kia)would put us in another car. Less than a week later the car broke down again with the same problem. We were at the dealership as soon as they opened the next day to be put in a different car just as they promised. While we were talking with the salesman the OWNER of the dealership walked in,sat down with us, took our keys and told us that he was not going to put us back in the car and that he would not want to drive that car himself. He told us to give him a couple of days while he visits with Kia corporate. He said that he would call me on Tuesday and set up a time to meet with us and resolve it once and for all. Tuesday came and went, no call from the OWNER, no call from anyone at Riverchase Kia. I called my salesman the next day to find out why I had not heard from anyone, he said that he didn't know. I called multiple times and asked for the CSM only to be forwarded to voice mail and my calls were never returned. The only person that I could ever get in touch with was my salesman who could only tell me that he had mentioned it to his CSM or to the OWNER and they are looking into it. FIVE WEEKS LATER I receive a phone call from their service department telling me that my car was ready to be picked up. I called the CSM who again did not return my phone call and I called my salesman who could only tell me rumors that someone was doing something. I had no other option but to pick the car up, which I did the following weekend. The car has been running fine so far, but my wife and I feel like we have been drug through the mud. We were lied to, avoided, and treated as if we hadn't just spent multiple thousands of dollars with them. I suggest that you be very careful about buying a car from Riverchase Kia.

Excellent experience, initial phone call with Kiera to...

Excellent experience, initial phone call with Kiera to the competence and friendliness of Rasberry - the sales person - was exceptional. I would highly recommend Riverchase Kia and any one of the sales team, friendliness runs rampant.

Kevin was incredibly friendly and helpful. He never...

Kevin was incredibly friendly and helpful. He never pressured us into a sale. He was completely personable and honest. He has called several times to check on me and my new Kia Rio and he even sent a thank you card. We loved our experience at Serra Kia. And we loved Kevin!

I went here in 2011 with my father to purchase a brand...

I went here in 2011 with my father to purchase a brand new kia soul 2011. I was 19 at the time and knew very little about cars. My father, who is normally very good at dealing with people, was extremely sick at the time.. but because my current car's transmission was going out, and I had made the mistake of going to Carmax and purchasing a 2008 Ford Focus with only 1 day left to change my mind, I was in a rush to get a new car. Otherwise, I would have shopped around more. Anyway, upon coming to the dealership, my father and I browsed through several different cars until I saw a 2011 Kia Soul, Limited edition, on the lot.. It was the tiger-striped, and supposedly fully loaded. Being a 19 yr old girl, I fell in love instantly. I ended up trading in my 2005 Limited Edition pt cruiser for the $5000. Even after that, what should have been a $18-20k car ended up costing me almost $26,000.00. Recently, I tried to trade in my car with Honda who was going to work out a deal with me so I could get the car of my dreams ( A Honda Civic ), and Kia informed them they would only pay 9,000 for my car. Which is FAR below the KBB value. Not only that, but according to my warranty, I am only able to have maintenance done AT the Kia dealership or my warranty becomes invalid. I also can not have any additions put onto my car (Interior lighting, etc) without it affecting the warranty.Over all, I feel that I was cheated out of a lot of money for a mediocre car that 1) Does not get the gas mileage it's supposed to. 2) Is NOT Worth the $30,000.00 it cost to purchase it (prior to the trade in.) 3.) comes with a $368.00 a month car payment.

I love love love my new sorento!! Jira did such a great...

I love love love my new sorento!! Jira did such a great job at keeping me informed! Everyone was so great and helpful! This was my best first time buying experience ever!

they work with you, plus the friendly sales rep., Mr....

they work with you, plus the friendly sales rep., Mr. Rasberry even came in on his day off to help me with everything. i would recommend him and the dealership.

Todd was excellent!! He got me out of my Sonata into a...

Todd was excellent!! He got me out of my Sonata into a beautiful Optima! I love it & I would recomend anyone to them! They are great & I just did my first service & the service department was great too! Thank you.

Great place to buy a car! Eddie had me laughing and very...

Great place to buy a car! Eddie had me laughing and very comfortable in my experience at Riverchase Kia. I would recommend anyone to Riverchase Kia to purchase a car.

My experience with Riverchase Kia and Mr. Leo Henry was...

My experience with Riverchase Kia and Mr. Leo Henry was excellent. It was the best experience I have had in buying a car. They were very helpful, let me drive the SOUL for a couple of days while deciding if I really wanted to buy it, and they didn't talk down to you when it came to buying and financing. Overall, it was a great experience and I love my new KIA SOUL!!!!! I would recommend them to anyone.

Called and spoke with a sales person named jirah and she...

Called and spoke with a sales person named jirah and she told me about the application and to put her name at the bottom.did the whole application like she said and she never called me back this company should not be in business if that's how they treat their customers

I called the dealership prior to driving over an hour to...

I called the dealership prior to driving over an hour to be very disappointed.. I talk with Matt Alexi before going and told him what I wanted and my financial situation and was assured that everything looked good by Jeff Williams.. I told him I needed detail as to what he meant because we didn't want to waste gas and time to be disappointed. He still assured me that everything was good. After arriving to see Matt, he quickly turn the sale over to Clarence Raspberry, who was very nice and polite. We spent almost 2hours there, to be informed that everything I ask for was impossible, which I should have been told before driving over an hour. They tried to put us in a used or lower grade vehicle, which was very degrading. All they wanted to do was get us to the dealership to offer a completely different deal. They did not offer compensation to us for our time and gas. Word of advise if considering this dealership, shop your local dealers first and don't rely on anything you are told by phone..!!!!!

We walked onto the lot and James greeted us immediately....

We walked onto the lot and James greeted us immediately. He was very friendly and he clearly knows a lot about the cars on the lot. He completely walked us through the process and made us feel very confident about our decision. We will buy our next car form him!

I am a repeat customer with Riverchase Kia and will go...

I am a repeat customer with Riverchase Kia and will go back to purchase in the future. Joey helped me with different options on both cars. I traded in a 2011 Kia Forte for a 2013 Kia Optima. I just wanted a larger car as a preference.I am impressed with the Service Center and the Dealership in general. I would recommend Joey as a sales consultant. He made me feel very comfortable as a customer.

Leo did a phenomenal job getting me into a Kia Optima. He...

Leo did a phenomenal job getting me into a Kia Optima. He & Mario got my payment where I need to be & I love my new car & enjoyed my car buying experience!!!

I can add to the other reviews who have had a very bad...

I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wifes 2011 Kia Sorento in for service. The guy seemed less than interested in my call and merely asked when I wanted to bring it in. I told him if possible I would like the following day. He responded that would be fine never asking my name or any information other than my issues: a sagging headliner and the windshield washer was either stopped up or not working. "OK, see you tomorrow," he responded. We arrived today and the gentleman we spoke with mentioned they couldnt do anything about the headliner as their "trim guy" only came in on Mondays. I responded that it was unfortunate that the day earlier when I mentioned my problem that no one had mentioned that to me. His only response, "I wasnt here." I left the car and came back several hours later after being called and told it was fixed. I walk outside after paying and find that the windshield washer STILL doesnt work. When I ask the technician mentions that there must be some fungus in the tank and when he blew out the lines he sort of figured and wasnt the least bit surprised it did not fix it for good. I really do not know how to respond. I take my car in to get it fixed not have them give it a shot and whatever happens could happen. Am I supposed to just not use it anymore? Does it just not get fixed? The service advisor mentions after a bit of uncomfortable silence, "Well, we can fix it but it wont be under warranty and will cost you $50." I can do it now, says the tech.....No, I would rather not bother you with it, I say. I should have been given the option to fix it when they called me rather than some lazy, worthless attitude of I figured that wouldnt fix it. I went home and removed two anchors under the fender and was able to see that the tank was absolutely clean with no fungus in it. I cleaned the pump screen of what appeared to be a wet piece of paper towel and it works perfectly. It took me 5 min.. I have to mention that as I was leaving the place they had a used car in the back that they were painting the bumper on IN THE PARKING LOT!! Talk about a first class place. This is the second time I have used Riverchase Kia for service. The first time they charged me $100 to replace a hub assembly for the rear wheel. I already had the part...just remove 8 bolts and replace it...Every other servicing dealer I have spoken with says that was exorbitant. They are out to take advantage of you with vehicle service and scam you any way that they can...avoid them at all costs. Also, I have to add that their $5k-$10k trade in allowance on new vehicles merely means they add a dealer addendum of the same amount and after all the shuffling and smoke and mirrors they may get to $2k above sticker and consider that a deal. Are people really stupid enough to fall for this? Clearly they want to be a part of the SERRA franchise of dealerships where they only care about the initial sale and whatever $$ they can make off of it. Nothing else matters. Go to Tuscaloosa or Atlanta where they appreciate you and treat you like a person.

My purchase form Riverchase Kia

If it turns out I did not ge a good deal on my used truck purchase, it is all on me, for not doing my best inpection to ensure I got what I was looking for. I dealt primarily with the Internet Sales Manager and a staff sales names Adam Eves. I was always treated professionally and felt honestly from their standpoint. While they earnestly wanted to make a deal, there was no unusal high pressure sales tactics with any tacky flambouant silly tactics I have seen before.

Mr.Finley was very nice and professional. He listened to...

Mr.Finley was very nice and professional. He listened to what I had to say and helped me greatly to purchase a 2009 Borrego. I rate them at the top Ive been to many dealerships and was very impressed with Riverchase Kia. They gave me more for my 99 Explorer than any dealership offered even ford dealerships.

High Pressure, Wouldn't give me an exact number.

Highest Pressure dealer I visited. Wouldn't give me an exact price for a Kia Sorento. Didn't bother to try to follow up with me after I left dealer (I told them I was going to make a purchase in next week) because, I assume, they knew they were not competitive with other dealers.

Had a very good experience. Traded my car and told them...

Had a very good experience. Traded my car and told them what I could afford as far as monthly payments and they made it work for me. Drove off in a new Kia Optima.

Highest Pressure Car Dealer I have ever been to.

I told the sales person that we were not going to buy a car that day, but just wanted a quote. He said, just come inside, and had 4 different people come give us a sales pitch...and wouldn't write down a number on paper. They weren't interested in competing with offers from other dealers.

After calling and speaking with them about my credit I...

After calling and speaking with them about my credit I drove the hour to the dealership because they claim that if you bring home "$350 a week" they want to approve your credit. I make a little ove $350 a week and they said that they could work with me! I get there and all they have to sell me is an old ragged crossover that I do NOT want and i told them before i drove the hour that i was only interested in the Forte. After finally finding a Forte that I could live with even though it is a base model with NOTHING power i said ok see what you can do on this car. After sitting there for over an hour while they try to get me approved they come back and tell me that there is nothing that they can do for me and almost run me out the door. They were VERY RUDE once they found out that even though the commercial "claims" they can help me because i make over $350 a week (I work for the State of Alabama Department of Transportation) they couldn't do anything. I don't care how much money I have and how bad or good my credit may be in the future I would NEVER go back there to try to buy ANYTHING!!!!!! They ruined my outlook on a Kia all together. I went and bought a FORD instead and I am glad that I did!

THE WORST KIA DEALERSHIP IN THE COUNTRY!!! DO NOT GO...

THE WORST KIA DEALERSHIP IN THE COUNTRY!!! DO NOT GO HERE. THE POSITIVE POSTS ARE FROM THE SALESMEN THEMSELVES. I was in the market for a Kia Sorento in a specific color and trim package. I have literally spoken to or have visited most of the Kia dealerships in the Southeast. Riverchase Kia are SCUMBAGS! The salesman (forgot his name but they are all the same) called me stating they had what I was looking for after I had previously inquired. He also stated that they would give me $5000 for my trade as long as it could drive to the lot. I explained to him that my 2000 Mustang with 167000 miles was worth only about $1500. He stated it didn't matter because it was a rebate from the manufacturer. I told him that it better not be a gimmick, as I was going to have to drive an hour to get there. He assured me everything would go well and that this rebate was going to end in a few days. I get there and he states that they had sold the vehicle the day before and that he didn't realize it (this was a lie, Kia Motors said they never had it). He said that they could do a dealer trade and have the vehicle on the lot within a few days. I asked if the $5000 trade in value still applied, and he said yes. When they did the paperwork the vehicle was $3000 above the sticker price!!! I asked how the heck that could happen, and he said I didn't qualify for the $5000 because it wasn't in stock. So, we walked around and I found one in stock that I was willing to settle on since I was getting $5000 off. We did the paper work and now we were $2000 above sticker price. Oh, and no, this is not even including taxes and title. The salesman then became extremely rude with me. I went and spoke with the sales manager who was even more rude to me. Locklear Kia in Tuscaloosa was going to put me in the same vehicle with more options for thousands less. STAY AWAY FROM RIVERCHASE KIA!!!!!!!!!

Will not call back if you have a problem or simple...

Will not call back if you have a problem or simple question. We have left 3 messages over the course of 3 weeks and have yet to get a call back regarding a refund for a warranty that was purchased.