Ritchey Cadillac Buick GMC

No Complaint

I purchased a used Cadillac STS from Ritchey years ago. I live in West Palm Beach and drove all the way to Daytona because Ritchey was the only dealer within 200 miles that would negotiate with me regarding the price of the car. The salesman Andy Chubb was very helpful. I would buy from Ritchey again in the future.

HORRIBLE CUSTOMER SERVICE!

We bought a vehicle that was supposed to get serviced and cleaned. We have got nothing but excuses and have been lied to repeatedly. Our salesman was Carl Beck and he is a man we would not trust at his word and neither should you. We took our complaint all the way to the top of the company and were still just jerked around. I spoke to Larry Kelly who assured me he would look into the issue and get right back to me. After a week we still have not heard a word. We are very disappointed in our overall experience and would never buy another vehicle from Ritcheys. Heck we wouldn't even let them check the oil. There service department claims they gave this vehicle a 120 point check and they missed checking the oil and other fluids. The brakes were shot and all we get is excuses. If your a consumer have a look at these reviews... Do they look real to you? One liners don't really add up to good customer service. I find it impossible that our experience was so bad and everyone else is bragging about them. Seems a little fishy to me. We will never do business with this company again!

Professiona,l prompt, and friendly service

My husband and I were very happy with our salesman Shawn Lackemacher. This is our second purchase there and he always makes buying our new vehicles a pleasure. We would definitely recommed buying your vehicle from Ritchey.

Excellent, top notch service

I needed service on my moms car so I drove by rithcy cadaliiac and stopped there. Candace was my service advisor and she was very knowledgeable and nice. I'll be back for sure! She knew what she was talking about.

Battery replaced today

Pulled in without an appointment today for a battery problem. The service people were friendly and quick to help. We were out with a new battery in no time. Good experience and price. Ritchey will definitely be our dealer of choice going forward. Thanks guys

Service Advisor was Rude

I was there on 04/29/2014 to get my mothers car serviced because two service lights came on. Dino Clark was the service advisor I spoke with. He never called me to say the car was ready. He never called to say the car would cost any money to fix. I do not own a Cadillac. I have owned Hondas,Acuras and now Lexus and did not understand the processes of how this dealership operates with the service department. My service departments have always called me to let me know what was wrong with my vehicle and how much it would cost me BEFORE they fixed it so I could agree to get it done or not. When I did call him at my lunch hour to go get it he said the car was ready. I asked him was there a charge? H.e said yes $122.51. I said why didn't you call me to say it was an incurred cost. He then replied "What do you think the technicians work around here for free?" They need to get paid! I do understand they need to get paid but I also understand you calling the customer first to see if they can afford that repair now or not. He was the rudest person I have almost ever encountered. Noone deserved to be spoken to in that manner. The car belongs to my mother. She is 80 now and has been asked by her doctor not to drive anymore because of her eyesight. I took my valuable time to drop the car off on my way to work and also to use my lunch hour to try and pick it up for her. Ther was no benefit in this situation for me at all. I would NEVER consider buying a Cadillac based on the way I as a non customer was talked to and treated on yesterday. Dino Clark need to take a customer training class to brush up on his skills. He is so out of touch and does not realize without the customers, he has no job. Signed one dissatisfied customer who is not even a Cadillac owner.

Friendly, Professional People and operation

The people make the company great. Best experience I have ever had in acquiring an automobile. Friendly, Fast, Professional Staff with a great product. Will never deal with any on a new car in the future. I am now a "Ritchey Cheerleader". The salesman, Reno Meoli, called me the next day just to check on the auto's operation and my happiness with it. Honest concern and friendly help is the cornerstone of Mr. Meoli's professionalism. Really an enjoyable experience.

Fantastic Service Beautiful Facilities

Don Webb my service advisor was 5 stars and the technician gave me my ATS back running like new.

Ritchey Cadillac

Third car I have bought from Ritchey Cadillac. Third Car from Bob Marks - would never deal with anyone else

#1 in Customer Service

This is the 3rd vehicle I've purchased from Ritchey. I drive 20 miles to work with them when I have another dealership within 2 miles from me. I really like that they reach out to their customers, listen to what they are looking for and find the right vehicle for you. Andy Chubb, Rick Rogers & Sean showed great customer service and that is what it's all about.

If you're going to buy a car, this is the place

I hate buying a new car, but Alan and Ritchey staff made this a great experience. My first time with this dealership. No pressure, or "make the customer sweat" approach. I felt valued as a customer, was treated fairly with my trade and purchase. No surprises at closing, which went quickly and professionally. I love my new Buick Verano!

tom&giovanna ormond beach fl.

good service dept.quality of gm engines poor.had to have motor replaced 4100 miles. inside trim color didn,t match. had to replace.great looking car ats 2.5 luxury.

Our Purchase of a 2013 Cadillac SRX

We have been a customer of Ritchey Cadillac for several years now and we are very pleased with all they have to offer. Joan Hemby is our service representative and she is excellent at her job. She is always eager to please us as a service customer. She referred us to Bob Parks, sales representative, where we successfully purchased a new 2013 Cadillac SRX. Ritchey Cadillac always puts the customer first and we could not be any more satisfied with Ritchey regarding both sales and service.

Great cars and quality service

We have been customers of the Cadillac Buick GMC and General Motors Co. for years and have always been very pleased with the whole experience from beginning to end of buying or leasing a car. Our salesman, Alan Behnke, is the best and takes great care of us as does everyone else there!

2007 GMC Sierra Denali crewcab

I had an issue with the drivers door not opening and was very happy with the dealerships handling of the situation. I have been and am still a lifelong GM customer. Thank-you !!!

Greg C

This is a great place to do Business . Nice people no pressure very attentive. Highly recommend.

Buying my first Cadillac

I never thought my wife and I would spend 8 straight hours leasing our first Cadillac. However, Reno, George Case, and Robert Hall were the greatest. They never pushed us along and they answered every question we had, and with a smile no less. Reno stayed until after 7:00 pm educating us on all the gadgets and workings of our car. We are extremely happy and satisfied with our new Cadillac. I pray that this feeling lasts forever. If so, you have a life customer for life.

Ritchie Cadillac - GMC

Wonderful customer service. Ritchie Cadillac makes a service call as easy and quick as possible. This is the 5th Vehicle I have purchased from Ritchie Cadillac - simply because of the excellent customer service and follow up.

Ritchie Cadillac GMC

Larry Kelly runs a great shop, very clean, very welcoming, very accommodating, and gave me a great deal.

Ritchie Cadillac

Great dealership, always helpful and friendly. Very clean and client friendly atmosphere.

Used Cars

The personnel were very nice and helpful. My exp;erience with the used car dealership was very satisfactory.

Excellent sales and service. I shopped around to find my...

Excellent sales and service. I shopped around to find my car and decided to buy from Ritchey. They provided the best price and great service. Strongly recommended!

Sales representative was very knowlegeable, completed...

Sales representative was very knowlegeable, completed trade in and completion of newtruck sale with excellent quality! Shawn showed excellent customer service in his delivery of new truck.

BEST CAR BUYING EXPERIENCE !!!!!! Me and my husband...

BEST CAR BUYING EXPERIENCE !!!!!! Me and my husband purchased both our cars from here and are so happy with the whole experience we had here. Bob Marks is a remarkable sales man. You can tell he cares about his customers and making the car buying process a GREAT one.

Service is PROMPT, COURTESY, EFFICIENT. Always puts the...

Service is PROMPT, COURTESY, EFFICIENT. Always puts the customer and the customer's needs first. This dealership is at the top of my list before I would go anywhere else for a new or used auto. I have and will continue to recommend Ritchey without hesitation to my friends, family and co-workers.