Rick Hendrick Toyota Scion

If you are out of sate or military avoid this dealership at

If you are out of sate or military avoid this dealership at all cost.I bought my truck July 1st from Rick Hendrick Toyota Of Fayetteville NC. We agreed up on an out the door price (including Va taxes, title and fees). We got my payments where I wanted them and signed the papers.I had been very happy with everything but this week I had still haven't see my new registration (want to just transfer my old tags to the truck). Yesterday I get a call from the Virginia DMV letting me know they had my paper work but I was short almost $600 for my taxes. (I told the dealership at least 4 time to make sure it was Va taxes and not NC).I spoke with the dealership and they said it was up to me to cover any difference.This is a trick they use to get the price where you want it but a month later you find out they cut the taxes shot so you end up paying more than agreed upon.

waiting time

the wait time is just too long, I spent over 3 hours at that dealership waiting on the person who take you in the office and sign paperwork. Several other reasons are, in the beginning I received only one key with a fob that barely work. I asked the sales person why only one key, they said they only had one, but Mr Jordan was so gracious to order me another key without the fob. I inquired about another fob but no one seem to be interested in trying to get me one. The last reason was the percentage rate. I had explained to Mr Burget that I was going to refinance with Fort Bragg Federal Credit Union , so he looked up the percent for the FBFCU, he stated I will match theirs. When I returned home I went to FBFCU and no he did not match their percentage rate. Yes I'm DISSAPPOINTED, couldn't get another key FOB and lied to about percentage rate.

Great

Great offer on my trade. Was able to negotiate a deal with a car payment I felt comfortable with. Outstanding professionalism and got me the car I wanted at a reasonable price.

Great and friendly service

Darwuin was really helpful throughout the process. Being a first time purchaser he walked me through the whole process in a way in which I could understand. He was very descriptive and showed me what was best for me. I am sure to come next time and recommend friends over.

They make us feel like Family...SUPER JOB.

I would like to express my gratitude for the excellent job that the whole staff do in my visit to the dealer...Mr. Darwuin Umana Zelaya make me and my wife feels like we were part of the Toyota family from the beginning and his professionalism, expertise in the process and the model 4Runner was superb. Thanks to Mr. Padilla and Mr. Burget for a complete explanation of the process and the detail on it. Lastly, I do not remember her name (Mr Umana will knows her name) but the receptionist to point me in the right direction with a big smile and great patience and professionalism which actually start make everything start in a positive manner.

New Car Purchase

They were very friendly and worked hard to satisfy us as their cistomers. I walked out of that dealership with the car I wanted and with an even better deal than I expected.

John Tabb

My husband and I went looking for one car and left with two cars due to the awesome deal and people working at Rick Hendrick. They are great people and help make dreams come true. Thanks for another awesome experience

OUTSTANDING EXPERIENCE

Moises Santiago greeted my husband and I at the door and provided an A+ experience. We traveled from out of town and the car we came to see was ready and waiting. He was knowledgeable regarding Toyotas, patient (as we ended up test driving/ looking at several cars). He answered all of our questions and even provided a follow up phone call the next day after our purchase. Daniel Reinelt and Tony Webb worked in tandem to provide me the best deal possible. Seriously, my experience was awesome and I love my NEW Toyota Camry. Call and set up an appointment. Ask for Moises! 6 out of 5 stars. (Is that even possible ??)

It take you my hold day

Thank you all for helping me & my Family with getting a new car and for all the help. I'm thankful & so is my children we have to get users to have this new car. Our first car have been a great Blessing to my Family and i pray this one will be great that Blessing to me & my Family.

Awesome experience!!

It was a pleasure working with Joshua Andres from the moment he greeted me at the front entrance. We went out on three test drives and finally decided what I wanted. He was not pushy at all during the entire process. He knew his product and answered everything I asked about the vehicles. This was our first Toyota in the family and I feel Joshua made a positive impression on me with this experience. I would definitely buy from him again!

Poor customer service, Terrible mechanic experience

I was traveling from Windsor Locks, CT to Sanford, FL when I had problems with my 2010 Toyota Matrix with about 42000 miles. I was stranded in Fayetteville for 4 days while the service department replaced the fuel pump. The vehicle still wouldn't start. The service advisor charged me for a new fuel tank cap because the mechanic broke it was he was unscrewing it and she charged me for the fuel pump with labor because the vehicle was out of warranty. I towed the vehicle back to Sanford, FL and brought it to my local mechanic that determined the fuel regulator was bad. He replaced it and it promptly started. I haven't had problems with it ever since then. I currently own a Audi R8, Pontiac Firebird Trans Am and an BMW X6M. I will never purchase another Lexus or Toyota in my life nor recommend this shady dealership.

Excellent Service!

Adrian was very helpful and very patient with me. I am very indecisive and he was very calm and very informative and willing to work with me. He even helped me move over the items from my trade in to the new vehicle i purchased. I would definitely recommend him to anyone looking to purchase a new vehicle!

Worked well with me

Adrian was very helpful from the get go. He showed me what I asked for & worked with me as much as he could/as the dealership would allow. He was very helpful with helping me get all my belongings over to my other vehicle. Adrian was also very professional & easy to work with. I would definitely recommend him if a friend was wanting to purchase a vehicle.

Great Customer Service

Our sales rep, Kenney, did a superb job for us. We sent him a text message prior to our arrival, and he had our future car ready for us when we arrived. He is very knowledgeable about his products and presents himself in a very low pressure, friendly manner.

NO HASSLES

I BOUGHT WHAT I WANTED AT A PRICE THAT WORKED FOR ME. THIS WAS THE SECOND TIME I PURCHASED A CAR FROM HERE, PLEASANT EXPERIENCE!!!!!

Hassle free

The service of finding my car was great. I was asked good questions about what I was looking for, and I wasn't rushed or pushed into looking at other vehicles. He was very helpful and made the car buying process so much easier.

Extremely satisfied

I had a awesome dealer experience at Rick Hendricks Toyota in Fayetteville. Mr. Andrew Macias help us find the truck we want. Explained all the features and very knowledgeable. Their team help us get our new 2016 Toyota Tacoma TRD off road from start to finish. Very pleasant experience.

Pleasantly surprised!

My 20 year old Honda Civic was loosing it's charm. Not because of mechanical issues, just cosmetic issues that made me feel ugly when I drove it. (Paint, headliner, motorized mirrors, roaring blower fans, ect) From the moment I stepped on the sales lot, Darwuin Humana-salesman, allowed me to decide weather it was time for me to make a change with no pressure, no obvious jokes about my current ride, no urgent need to buy today!!! He first asked what I was looking for and took me directly to the choices on their lot that would fit my needs. Then he answered all my questions. Then only when I asked to test drive, did he quickly arrange a demo drive for me. Upon returning to the dealership, I was hooked. I will miss my faithful Honda, but I have become a converted follower of Toyota. My treatment by the finance staff was also superior and feel Taylor Benton gave me better terms than I had found on my own. The sales manager has made it clear that all personel is available AFTER the sale and that I should not hestitate to call them. WOW! That speaks volumes

Great experience at Hendrick Toyota

The employees at Hendrick Toyota were excellent. Adrian Macias and Dylan Moore made my experience unforgettable. I will recommend this place to everyone. Thank you

New Tundra Purchase

Wow -what a great experience at Rick Hendrick Toyota of Fayetteville. The salesman (Joshua) went above and beyond working with me and my wife before--during- and after the purchase of our new Tundra. I had met Joshua several weeks earlier and told him what I would be interested in ---He kept in touch concerning when what I was looking would be available and even sent pictures when it came in. It was a great experience for us from the whole Toyota team and we would highly recommend them to all.

Thank You!!

I have to say once again you guys have impressed me 100%. Even with the hiccup we had you guys worked it out for my benefit!! Thank you to all that were involved from service department Mr.Perkins Jr. , sales Mr. Padilla, Mr. Harrison, our translater Mr. Macias and last stop Darren our finance gentleman!Thank you for everything and fixing the problem FAST!!Best Birthday present ever!!

Increible!!!!

Desde el momento en que entre hasta el momento de salir del dealer fue increible, el trato unico que brinda, menti como en casa. Hoy tengo un carro nuevo y de lo mejor. Gracias por la amabilidad y servicio que me brindaron.

Adrian Macias at Hendricks Toyota-- Great Job

The Team at Rich Hendricks Toyota did a great job helping me buy a Tacoma. Adrian Macias was a great help from the test drive, up thru completing the sale. Floor manager Dylan Moore also help me feel at ease. This was my first time buying a car, so both these men were patient and answered many questions for me, I would absolutely recommend this dealership and Mr. Macias as a professional sales person backed by a strong team. Thank you!

Nice folks!!

I first worked with Ms Murphy via emails, calls & texts. She listened to what I needed,wanted and expected. I explained to her that I hate car shopping and spending all day in a dealership and that I wanted all the basics taken car of before I came to minimize my wait time. Her accommodations were awesome. Upon arrival, she greeted me with a hug and introduced me to Mr Santiago. He immediately got my trade in taken care of and had me test driving the car I wanted in no time. He was informative and extremely nice. He made my experience pleasant and I would recommend him to anyone. They guy doing the final paperwork wasn't as friendly & upbeat like the other employees I met but he got me in and out quick. My favorite person was Mr Larry!!!! He was the guy that looked through the book with me, sat in the car and explained every little detail. He was soooooo sweet and I think he leaves a positive influence on everyone he meets!!!!!!!! Thanks, Mr Larry, Ms Murphy and Mr Santiago. .......yaw rock!!!!

exellent

They gave me a good price. And good deal on the service They help me wit my FinancingI'm just loving my new Toyota ..........................

Nice experience

They worked so hard so that the customer (I) left the dealer with a smile on my face and totally satisfied. A special thanks to the salesperson Darwin. He takes his job seriously.

Great

Darwuin was great he did not stop until I got the car I wanted I would recommend him to all my friends thanks for my first brand new 2016 Toyota Corolla

Excellence at Best

Today I went into he Toyota dealership reluctantly. However, upon my arrival I was greeted with a smile and great patience by Darwin. He helped me through the entire process. His main goal was to make sure I was satisfied with my new purchase. He exemplified great knowledge, professionalism and a warm smile that made this experience short and. Thanks to Darwin at Rick Hendrix I have the car I want.

Love it

Being in a military town it is always questionable if these dealerships are trying to run one over on you. Although I feel Fayetteville Hendrick Toyota over prices some of their vehicles they are always the only ones to find me and negotiate a reasonable price even when I had horrible credit. I feel they deal with great lenders and honestly they're the only ones who always get me an answer. I just traded in my Ford for a 2016 Toyota Corolla with salesman Darwuain Zelaya. Him and the finance manager exceeded my expectations and we're very patient when it came to me making a decision. They also advise me in the best option. Although I am paying the same payments as before they got me into a brand new vehicle. Thank you guys

Very rude!

I went to the dealership for test drive. Salesman(Darwuin Umana) was very rude. I tried to stay calm. When I showed him my license and gave him a copy of my license, he told me that he must take my license and make a copy himself. That is a lie. I walked out. I am never going back to that place again. When I buy a car, I pay dealership fees for their service. I will not pay to be treated like an idiot.

Stay away!

They don't even deserve one star. My husband and I traded in our 2011 Corolla and leased a brand new Toyota Tacoma. However, we weren't aware that we were dealing with crooked salesmen. We agreed to a payment and they ran the contract with a higher amount. We called the next morning to get the issue fixed and was informed that the financial manager was out of of the office. We called back every day for 5 days and no one returned our phone call. We went to the dealership and they informed us it was out of their hands. They sent the contract up the next day (even though we called and was informed the guy wasn't even at work). Now we are stuck with a payment we cannot afford. Most unprofessional, crooked place I've ever been to in my life. I don't know how people can operate like this and I'll never purchase another vehicle from this dealership! Beware, you will get screwed!

Beware of crooked dealership (facts provided)

MARCH 3 2016 UPDATE:Maybe I spoke too soon. It looks like Rick Hendrick Toyota Scion has NOT paid for the installation yet, even though they told both myself and the dealerships manager and service manager that they would. So while my problem is taken care of, the local dealership is out nearly $800 so far because RHTS refuses to reither 1) return calls or 2) discuss it when contacted. The person in particular, Tony Webb, 910-868-5071, Used Car director, is avoiding contact at all cost. If my story isn't a warning about how truly dishonest these guys can be, I don't know what else is. It's one thing when they lie to a customer, but now their lying to other dealerships AND customers. These guys straight up don't care.PLEASE CHECK THEIR NUMEROUS BAD REVIEWS ON GOOGLE.....FEB 5 2016 UPDATE:They had screwed me over and they made it right. It took a while, but RHTS did right and said they would pay for my Nav system and key fob to be installed/fixed at my local dealership (since I live several states away from them). I appreciate them working through this process with me. ORIGINAL POST:Purchased a 2015 Mazda cx5 on 23 December. The vehicle isn't the problem. That issues less with the sales dept and their questionable techniques. I was told that I'd be able to get the second key to the vehicle, but it was not set out by whoever the appropriate party was. Throughout the time filling out the paperwork I reminded then to make sure that and any other little things were taken care of as it was already after 9 pm (their closing time) on cmas eve EVE (December 23rd) meaning they were closed the next day and I was leaving the area (permanently) on cmas. I was repeatedly told it was taken care of, the keys were set out. In the end they weren't. While on the test drive with Ty (sales person) and my wife, I asked, "Does this cars navigation work?" after trying to use it while driving. She responded, "Yes, but not while you're driving. It's a safety feature and won't allow you to make changes unless you're stopped," and went on to talk about how it was in her vehicle. As such, I was very much surprised when I got into the vehicle to drive home and the navigation function didn't work. The vehicle is missing a key component that Mazda requires for the nav feature. I was asked during the sales process if I had been promised anything to which I responded, "no, other than the second key and that the vehicle functions as stated."I've been working these issues for nearly a month now, especially since the dealership was supposed to contact me over a week ago and I've heard nothing. That's how we got here. Avoid three guys, as you can't trust them based off my experience.

Terrible Experience!

First I regret I have to even give them one star. Went in knowing exactly what we wanted--told it would be in within two weeks, but we had to agree to get a car with options we weren't planning on since it was already on the vehicle. Over two weeks later called salesman and left 2 messages--no return call. 5 days later--called Sales Manager--asked him what the status was on the car, he said he would call back--no return call. 4 days later left a message for the General Sales Manager; requesting information and asking if they want to do business with us--no return call. Left another message with our salesman--finally he called back--said our car wasn't built and they didn't have a date. Asked what happened to the car they said was built--no answer--just kept interrupting. 4 days later called General Sales Manager to express the frustration of no information and no one returning calls. Asked for "good faith" money back--he agreed without hesitation. He never apologized or offered to "make it right". So very disappointed in how we were treated before the purchase--can only imagine what it would have been after the purchase. I would NOT recommend Rick Hendrick Toyota of Fayetteville to anyone. If you want a dealership that communicates and values the customer--this is not the place. There are other options in the area.

Very poor service after the sell.

I bought 2 new vehicles at one time 4weeks ago.The past 2 weeks my wife has tried to get someone to get the titles and tags.She called yesterday and talked to a sales manager named Daniel R.He was short with her and sarcastic.I got home and called and talked to Shay J. He told me that I would have tags deliveref to me today.Needless to say I got home and no tags again.I called but no return call back.Now I have a New 2016Toyota Tacoma that I cant drive for two or more weeks because the dealership messed up the paperwork.This is the last time I will buy a vehicle from this dealership.If I could I would return it a go buy a Ford so that I would have a way to ride and not just something to decorate the yard with. Thanks James Scarboro

like MOST car dealers just out for your money

Bought this Silverado and in 41 days the tire pressure light came on.Service department keep the truck all day call me and said it will cost $205 and to pick it up next day around 12. I've been in business over 20 years, learned a lot over the years but one thing I don't tolerate in my company is the way my employees treat my customers. I guess after teaching bible so many years and living in such a broken world it's getting harder to find good in people.

most are awesome, a few not so

Lets start with the sales agent Randy Velasquez. He was awesome.he claimed he is a newbie in the field but he assissted us like a pro.He picked up the car accdg to our preferences.so good job. Then we have Shawn who tried to work on the numbers so that we can get the car we looked at the price we can afford. After long hours of discussing it with somebody else, all we needed was a Shawn to close the deal. so Kudos to that Shawn. Then we have James Hilton the finance person. He explained everything to us and all the parts that his job requires him to. He was cool. If not for these three guys, i would give my review a 1 star. They were accomodating,very good customer relations. But i cant give a 5 star bec of a guy named Shay or Shane. We drove the car we picked late the night before and drove it back 1st hour the next day because its not the car we need. we realized it was too small for our 2 kids, etc. To cut the long story short, he told us "the deal is done, the car is sold, he cant give back our old car and if we want to discuss further with him we have to set another appnt. " It ended up me, leaving a voice mail to the Head manager and to Rick Hendrick himself. After 6 hrs, we got our car back. im not really sure if its bec of the voicemails i left to the heads or what. When James, finance person, came he asked oir sales person to give our car back. I would still recommend people to go to toyota fayetteville. Just dont deal with Shay/Shane.

Great improvement

Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris the service advisor, kept my wife informed by phone throughout the whole process. During previously visits in the past when she stayed at the dealership, communication on vehicle service status was non-existence. We're thankful the problem was due to a faulty battery (cover by the warranty) but the customer service provided by Chris was a great improvement from past experiences with this dealership.Nathan & Mary Wilson

Customer Service

Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot on. This was the second time she has checked one of my vehicles in and each time I've been extremely satisfied with her approach to my question and the customer service provided.

Review of Service Department at Rick Hendrick Toyota

The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual calls me to his desk and again no greeting. This individual asks me which is my car and then tells me to go back and stand by the wall as it bothered him to take care of me. Luckily there was another gentlement accross from him that treated me with dignity and respect. This one deserves an excellent rating. The service was performed quickly and with no issues. All and all they need to take these employees that customer service is important, because it is what decides if customers will return.Eric J. Rosario

Service

Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership to all my friends.

Maintenance on my 2009 Toyota Corolla

Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Had to replace water pump, drive belt and anti-freeze. Car was ready when expected and costs were comparable to what I thought they would be.

My husband is at the service department right now waiting...

My husband is at the service department right now waiting 2 hours for an oil change that we had an appt. for. Apparently one of the service techs called in so there is only 1 guy on lube. The staffing of the shop is not the customers problem. Call and ask to reschedule appts. if you don't have the staff available. We had a bad experience with them previously and I'm not sure why we went back. We experienced a similar situation as others have mentioned with the Service Rep being out to lunch and no one able to help since they don't have your paper work. Once I did get another Rep to help me I had to ask 3 times where my car was and I finally walked out to the lot to find it sitting there with the keys in it (mind you I had my newborn child with me who was crying at this point). They need to figure out a different system. Their current system is a complete joke and we will never be returning to this dealership. We'll make out purchases elsewhere and service our vehicles elsewhere as well.

If I could grade this place with ZERO stars, I would. ...

If I could grade this place with ZERO stars, I would. TERRIBLE SERVICE! I brought my car in for a Factory Required Service (25,000 mile) on Wednesday, March 19th at 1:10 pm. My Service Adviser was Tiffany Brown. I let her know that I was a 'waiter', and I will be in the waiting area while my car was being serviced. After over TWO hours of waiting, I went into the Service Area and asked another Service Adviser regarding my vehicle. He advised me that Tiffany Brown was 'at lunch', so he looked up my vehicle and stated, "It has been invoiced". He then scrambled around looking for Tiffany, then she walked in with her fast food and drink in hand and asked me, "Are you still here?" I told her that I have been waiting for over TWO hours for a tire rotation, and she answered, "I thought you were already done, so I went to lunch." What kind of customer service is this? A 'Toyota Service Adviser' decides her 'lunch' is more important than her customer? Is that company policy? If it is, then it must be changed, because this is ridiculous! I waited over TWO hours for a tire rotation, because my 'Service Adviser' (Tiffany Brown) ASSUMED that I was taken care of, so she just went ahead on her lunch break. All she had to do was stick her head in the waiting area to see that I was still there! Is that too much to ask for? What a joke of a 'Service Adviser', especially for Toyota, which is a brand that is supposedly KNOWN for great customer service (and the prices are much higher because of it). Where do you hire these people? And, what kind of 'customer service' training do they receive? If I had to ASSUME, like Tiffany Brown did, I would say your advisers receive little to NO customer service training, which is reflected on my TWO hour tire rotation ordeal! What a joke. I have received better service at Wal-Mart (which is where I plan to go from now on, instead of wasting my time with Toyota 'Service Advisers'). By the way, my ?invoice? time is marked 2:08 pm on my paper. When I went to the Service Counter to inquire on my vehicle, it was 3:15 pm. I arrived at 1:10 pm, you do the math. This is not the first time I have been 'forgotten' about at this place. Thank you for your time.

My Name is Sylvester Hunt I want to say I am very...

My Name is Sylvester Hunt I want to say I am very Thankful for the Friendliness and Knowledge of the Salesperson Ted Tasker . you done an Excellent Job. you hope my wife to understand Everything She Needs to Know about Our 4Runner Toyota That We Purchase alot Better. you went above and beyond to make sure I was a Satisfied Customer. Thanks Sylvester hunt

Excellent dealership, understood my needs during my...

Excellent dealership, understood my needs during my purchased. I felt no pressure and everyone was very patient despite the various choices to choose from. My salesperson was awesome and at the end of the day I was fully satisfied with my purchase without remorse.

I bought my Toyota Tacoma in Dry Ridge Kentucky and have...

I bought my Toyota Tacoma in Dry Ridge Kentucky and have the Toyota Care plan. However, I am in the military so I do not unfortunately have the privilege of receiving my regular servicing from them. I was recently home on vacation in Kentucky and went to Dry Ridge Toyota and was shown exactly what service I should have been getting all along. And I will no longer be going to Rick Hendrick Toyota, and will drive as far as I have to before I go there ever again. When my Tacoma was serviced at Dry Ridge Toyota, they repaired the tire that I had a nail in. Rick Hendrick Toyota said that they would not repair the tire without charge because the nail was too close to the side wall. I also had other problems with my truck. The back drums were screeching when I would press the breaks and I heard a ticking in the front. I was told the ticking could be a loose hubcap by foreman, Scott. Which in my opinion was an insult to my intelligence. I was told Rick Hendrick would get in contact with me when the parts came in, and that it would be about a week. Two weeks went by and I had to call them, and my parts were never ordered. They were finally ordered after that with the help of one of the service representatives (Can't remember his name). Rick Hendrick did replace the back brake system, but it took forever because the parts were never put on order originally when I had the truck checked out. When I went to Kentucky just two weeks ago I was informed by Dry Ridge Toyota (Mark Eldrige) that my rotors and drive shaft were also warped and should have been discovered by proper checks that should have been taking place under my plan that I have. Mark was able to replace my rotors, my drive shaft, and repair my tire, along with doing a proper alignment on my truck, WITHIN FOUR DAYS! I have been thoroughly unimpressed with Rick Hendrick Toyota and will not be getting any more services done there, ever. I will also share my experience with anyone I know that owns a Toyota, and highly encourage them to travel farther from Fayetteville and seek better service.

. This is by far the worst Toyota dealership I have ever...

. This is by far the worst Toyota dealership I have ever been to. Normally I drive to Sanford for my service, but due to time constraints I figured I'd give them a try since they were local. All I need was an oil change and tire rotation. I prescheduled my appointment for 1030am. Got there early 10am and they took my vehicle back. Knowing that I was going to wait in the lobby for the vehicle to be serviced. It took them over 5 1/2 hours to do the service. And of course they "found" some extra's that were needed. They recommended a new cabin filter and also said my battery was not putting out sufficient amps. I was suspicious of that since both my daughters who use this dealership also had the same recommendations given to them. When I told them I wouldn't wait for my normal dealership to look at it and to only do what was needed, the service rep got very rude. To top it all off the service manager instead of coming to talk to me in their lobby 15 feet away, called me on my cell phone to relay this information. This happened at about noon and I asked how much longer and was told it would be done shortly. An hour later I walked to the service area to inquire about the time and was told my service manager was at lunch and NO-ONE else could help me out since they didn't have the paperwork. At 400 pm I again made an inquiry and my service manager said the paperwork was held up in management and would be done shortly. Yep..over 5 1/2 hours. Then my regular Toyota dealership in Sanford looked at the recommended items they suggested and said that they were fine. NEVER AGAIN will I waste so much time and money on such terrible service from Rick Hendrick. I will gladly drive the extra distance to Sanford where their dealership does a great job, treats customers like family, and all within a reasonable time frame.

I took my truck into this dealership to get it lifted...

I took my truck into this dealership to get it lifted (only went with the dealership so it could stay under warranty). At the time of scheduling, I was thinking about getting larger tires, but was quoted around $1800 for a new set (mounted and balanced). When I mentioned that the price was ridiculous and showed the salesman two different online prices at $200 for each tire, he didn't have anything to say. I also called a local tire company and was quoted $1000 for 4 of the exact same tires mounted and balanced and installed. He didn't offer to price match, so I didn't bother to use them for this service. Additionally, the man who was helping me works for the add-on section, but didn't have a good understanding of tire/wheel size or of the lift kits. I feel that the knowledge base for what he was selling was missing, and I was disappointed that I had to convert tire size on my own when he should have the base knowledge. I also didn't feel that he had enough truck knowledge for me to ask any additional questions, which was disappointing. When I dropped off my truck for the service, I was asked why I wasn't getting bigger tires. I relayed the story, and the service guy said he was surprised because the dealership does price-match. I told him if they had offered (especially after I showed the service guy 3 different and cheaper quotes), I would have bought the set from them. I was disappointed. I opted to drop my truck off at 7am on Monday nearly a week later (because that's how long it took them to get the parts in) so that it would be done that day. They were giving me a loaner car (which is nice), but it wasn't open yet. I was told 7:30, so I walked around the lot for a while. At 7:40, it was still closed, so I talked to the first sales person I saw, who told me it opened at 8:00. Apparently, the woman who worked that desk had been let go, but no one had been scheduled to cover down and only a few people seemed to know that. They kept trying to call the fired woman in for work, not knowing she no longer worked there. Finally, after over an hour of waiting, another salesman got the system running and I got my loaner car, which was dirty and smelled very strongly like cigarettes. I went back inside to make a note (so that I wouldn't get charged) and was told not to worry about it. He did give me two hats for my patience, and though I'm not a hat wearer, I appreciated the effort. I was also told not to worry about filling up the gas tank, because of the inconvenience I'd suffered that morning. When I got into the car, it didn't even have 3/4 tank of gas! I received a call that Monday evening to let me know that my truck would be done the following day (Tuesday). I was not happy about this, but acquiesced. I'd been told two days was the worst-case scenario The following morning, i received another call telling me that they had received the wrong parts (tundra in stead of tacoma) for the front end, but that they would have them overnighted and it would be done the following day (Wednesday). At this point, I was very unhappy. I told them as much, but was not offered any kind of consolation aside from "sorry".Now it is Wednesday, and I received yet ANOTHER call. The parts had not yet come in, and now it should be done tomorrow...Thursday. At the time of scheduling, I let them know that I would be leaving the country on Friday the 31st, and was told that it would be NO issue. Here it is two days prior, and though they assured me that it would be ready to pick up on Thursday the 30th, when I reminded them that I am leaving on the 31st, there was some concern. I let them know that if it was not finished by the end of Thursday, I would need them to remove the lift kit and replace my original parts and give me back my money because I was out of time. Bottom line is this...I will attempt to NEVER use this dealership for any other aftermarket purchase unless I have to. If I must, I will ensure that they HAVE the parts on hand when I drop off my vehicle and that they have physically LOOKED at them to ensure they are correct, which is the advice I recommend to everyone. I have had a lot of work to do this week requiring a truck, and have had to borrow a friend's truck. My truck could still be sitting in the driveway for all the work that has been done on it. I am terribly disappointed in the dealership's handling of this situation. At this point, they could offer to refund a fraction of the cost. I understand that the mailing incident is not their fault, per say, and perhaps the wrong parts did get mixed in the right box, but I still feel that they could be doing more. Also, I have received two calls a day from different sections of the shop. While I appreciate the dual effort, it is obvious that one section is not talking to the other, and I receive different stories from each section, which leads me to believe neither. The actual parts guys seem to give the more truthful story, while the service desk tries to give me a smoother (BS) story, which I do not appreciate. I am much more understanding of the bare truth, as long as it's owned. All in all, not a good experience at all.

My wife arrived at Rick Hendrick Toyota dealership, in...

My wife arrived at Rick Hendrick Toyota dealership, in Fayetteville, NC, for the 105,000 miles service to be performed on a 2007 Toyota Camry on April 5, 2013 at 10:30am. For the record, this was her third time bringing the car in for service. And each time, she had problems. From my wife experiences with this Service Department, Im lead to believe this dealership tries to take advantage of customers--especially females--if you think they don't have a clue of what is going on. The car was fine when it went in for the 105,000 miles service. The maintenance light was staying on continuously so she knew it was due. When she checked in she was asked if there was any problem, she informed him about the service maintenance light staying on. After checking in at the appointed time (10:30am) she caught a ride to the mall provided by dealer's courtesy shuttle. The service advisor--Darren McDonald--was to keep her inform by phone and not to do any other work without contacting her. When she was at the mall, she never received a called. And when she called, she wasn't able to get through to Darren but she did leave a message. Upon arriving back at the dealership, she noticed the car wasn't ready. When inquiring about the status of the vehicle, no one could provide a clear cut answer. Well, to make a long story short, she was told the car needed a new oil pan. This was due to the threads in the oil pan being stripped. Doing my conversation the next morning with the Service Manager, Ray Phillips, He basically told me that problem like that is normal for todays automobiles. He says the materials are much lighter and wears out quicker. So you tell me, with todays cars requiring less oil changes (my car every 5,000 compared to 3,000 in the past) that an oil pan can't withstand 20 oil changes. Even though this was a 105,000 miles service, the mileage on the vehicle was less than 104,000. I'm not the smartest guy in the world but I think Toyota makes a much better quality automobile than that. With that being stated, Toyota would have been out-of-business a long time ago. It seems like a cover up--maybe I'm wrong--but I doubt it. Generally, threads should never wear out on a drain plug or oil pan. Stripped oil pans are usually caused by: Over tightening the drain plug and/or cross-threading. Another point I like to make. Why replace the oil pan? Why not tap out the stripped hole to the next oversize and replace the drain plug with an oversize plug. Please excuse me...I forgot, your Service Department is where the dealership generates most of their income, so you have to keep the money flowing "By-Any-Means-Necessary". During our conversation, Mr. Phillips, stated that he noticed the car been serviced there about 19 times. With that being facts, if your dealership was the one performing the oil changes over a prolonged period of time, the dealer should be responsible for the damaged oil pan threads. I have NEVER had a stripped oil pan, either by changing my own or having someone else performed the service.Then they had the nerves to present my wife with a bill for $550.00 for repairs. It was only when she balked at paying, when Mr. Phillips waived the payment. Now, you want to act like you done us a favor. I thought Rick Hendricks Toyota was more customer oriented than what they showed on this visit and two other visits that my wife have madewhich Im not going to discussed. In the game of Baseballthree strikes and you are out. Im in the market for a new automobile but due to unpleasant service provided by this Service Department, Rick Hendrick Toyota of Fayetteville, North Carolina has struck out with us. I will be taking my business somewhere else. In addition, this recent experience might be of interest to the rest of the local community---especially the Military community who is the backbone of this area. By the way, Im a part of the latterRetired and DOD Contractor. I wonder about how many Military members spouses have been taken advantage of or the Elderly who is very vulnerable. I have a feeling if I forward this on to the leadership of Ft. Bragg and Pope Army Air Field, theyll be more than a little interested for the reason that so many personnel and their family visits your dealership on a daily basis. Ive always been told, Honesty is the Best Policy, but I think those guys play by a different rule. One other thing, dont insult people intellect by telling them anything and expect the individual to take with no question ask. As mentioned before, the service appointment time was scheduled at 10:30am. Why was the car kept there for eight hours (until 6:30pm)? Was this some type of strong arm tacticwe have your car and you dont have no other choice but to comply. Im talking to the guys. Would you want your wife or significant other to go through this? And if it did happen, would you take it laying down or voiced your concerns? The bottom line is, I dont like how things went down and Im just letting it be known. I think this is an ongoing scam being conducted by this service department. After researching the BBB web site, there are two recent complaints pertaining to stripped oil pans. Thank you.

BUYER BEWARE! MILITARY BEWARE! This dealership exudes the...

BUYER BEWARE! MILITARY BEWARE! This dealership exudes the typical used car salesman vibe. We attempted to purchase a vehicle from another state. That was a huge mistake. We were assured the vehicle was in like new condition from four different Rick Hendrick employees (three personnel in the internet sales department and one used car salesman). However, when I arrived at the dealership to pick it up, it was filthy, stained, and scratched. These were not items that could have been easily overlooked. They lied about the condition of the vehicle. They barely even ran the vehicle through a subpar carwash. The used car salesman said that they dont detail the used cars because it would cost them $400. They obviously need to do some shopping around, because I only pay $125 for a car detail! On top of all this, they tried to use several high pressure tactics, such as, someone else is at the dealership trying to purchase the vehicle right now. Also, when I first arrived at the dealership, they did everything they could to get me to sign all the paperwork and drive off the lot with the vehicle before getting a really good look. Once my wife and I decide we were not going to deal with liars and cheaters, they abandoned me. I had to find my own ride back to the airport ($100) and had to sleep overnight in a USO. They put on a good front, but these guys DO NOT support the military. The GSM even had the nerve to tell my wife that we had culpability in the situation because we would not agree to their crappy excuse for a solution. He then proceeded to demean me to my wife. We are out the plane tickets and shuttle ride; However, I would much rather that than give any money to them. Check out their rating at the BBB too!! You will see we are not the only ones with this problem!!

Misty always has a smile and is super friendly...anytime...

Misty always has a smile and is super friendly...anytime I need something w/ my service I always go to her! Misty is the main reason I go there. She is knowledgable. Always calls back when I check on my car....and check on the status or a problem.

I bought my 4Runner from Rick Hendrick 5 years ago.I...

I bought my 4Runner from Rick Hendrick 5 years ago.I shopped out of town & got the best deal there..Ive been taking my vehicle for service ever since.. The service dept. in my opinion has always been nothing but the best. The last few times my service advisor has been Misty Whatley who I have nothing but praise for..She kept a smile, very nice & above all very communicative & proffesional. Definately an asset to the dealership. Service Advisors like her makes you feel like your vehicle is being taken care of like it was their own!

I had an overall GREAT experience. Mr. Shawn was very...

I had an overall GREAT experience. Mr. Shawn was very professional, friendly, and caring. He made my first car buying experience very stress free. I have been to four other car dealerships and was not satisfied with any of them. I had been driving a rental car for over a month due to my car being totaled. So I'm very happy to be back in a car that's mine and I'm not paying lots of money on something that isn't. Not only am I very happy but so is my daughter. I could on and on about how happy I am. Shawn is Assn excellent asset to your company. I thank him very much for having my best interest at heart when finding the right car and payment for me. Everyone there was very nice. Thank you all!!!!

I went to the lot an Brandon was right there to offering...

I went to the lot an Brandon was right there to offering his help . I wasn't sure what car I was lookin for . I just knew what I wanted in a car . He showed me a few different cars that had the things I was wanting . It took me a little time to Deside what car I wanted to take after he showed me a few cars . Most people would of gave up an to you to come back when you resided what you wanted or would of truer to push you in just any old car . Brandon did not he sat there an we talked about the differnt cars we test drove them we talked about my kids an what all they did in school . He took the time to find out not only what kinda car I would like to have but what kinda car would be best for the hole family to have. I ended up getting a brand new Camrey with a nice rebate on it an gave me top dollor for my 2010 Maytrix. I can truthfuly say that I'm happy with the car I got . I always end up havein to get the car the sales man gives me tellin me that's all I can get a prove for . So it was always like I have to take that car or don't get one at all . The only thing I got to pick would be the color of the car . This time Brandon did not push me in to any car I got to pick what color of car I wanted an I even got to pick my own car as well for the frist time :) I picked my own car it was not picked for me .. I have had about 3 cars in the past 4 years an was never happy so I traded them back in takin a big hit on negative money . Now I have finely got q car that I want an picked out so Im going to be keeping this one for a very long time . On top of that Brandon got me top dollor on my tradein an with the dealer cash put back on the car it has cut all that negative money down from $7,000 to $2,000 an I have a 0% intrest rate .. I will send my friends to see Brandon .. Thanks ....

I was rear ended and the other person's insurance is...

I was rear ended and the other person's insurance is GEICO and is at Rick Hendrick, my husband decided to let them do the work since it has a lifetime guarantee.Mark, with GEICO, went over the work order what's to be replaced and taken care of. They got my vehicle on Monday am and called me Friday to pick up. My key-less entry didn't work, after driving down the road, my engine light came on, my oil pressure dropped to zero. I pulled over and called the Rick Hendrick, was hung up on 2x transferred 2x kept telling them I just picked up the vehicle now I'm in the country on the side of the road. My husband came and ck'd the vehicle out, everything seemed fine, My husband talked with Mark at Geico and he's leaving and there's no manager going to be there for us to bring the vehicle back on Friday, so he hold Mark he will see him on Monday 7:30 and that he had climbed under the vehicle and the part they said would be replaced WAS NOT!! They were surprised he looked!! We got home and looked the vehicle over and I had over spray paint inside the back of the trail blazer, someone had cleaned the vehicle and cut my window tinting and it had to be replaced. The paint job was one of the worst we had seen, the steering wheel still squelled. The vehicle went back on Monday am and again they had it another week. I called Rick Hendrick to speak to the person that handles quality control and left a detailed message. I received a call back from a person that left a message on my phone, he spoke way to fast, didn't get his name, I tried to listen to the message 3 times and still did not get his name, I wanted to find out who checks behind the workers to make sure a job is complete because mine was not. When I picked up my vehicle on Friday afternoon, again. The receptionist could not find my file, there was some keys laying on the desk and she said "oh is it a trail blazer? I said yes and she said here you go. I said where is my vehicle and she said some where over there!! The receptionist was on the phone when I approached the counter and I have to say her top was too low cut and exposed to much clevege making her look very unprofessional. What happened to all the professionl people and work ethics and people taking pride in their work. Sincerely.

Just bought a 2011 Camry Hybrid from Albert Morrero (my...

Just bought a 2011 Camry Hybrid from Albert Morrero (my 2nd car from them). I drive from South Carolina to buy from these guys. They've gotten accustomed to doing the deal my way. I tell 'em which one I want, ask for best price, (shop the price), ALbert has the paperwork and car ready when I get there.

I brought my Carolla in for recall work. The extended...

I brought my Carolla in for recall work. The extended hours just for the recall work are good, however, you can never get through to the service department if you call them on the phone. The recall work that was done was completed quickly. The only problem that I have is Marriann, the employee that enters the vin information in the computer and looks up the recall information insisted that only the 90L brake pedal recall work needed to be done, when I even received a letter in the mail stating that I also should get the 90H vacuum port work completed also. She would not schedule this work to be done and stated that because I did not purchase the vehicle in any of the specific states, that I was not eligible. That's funny. The letter specifically states that if I will be driving in any of the cold weather states listed, I could bring in my vehicle for the repair. I could not get both done at the same time and so I will have to make a second trip back to speak with a manager.

Drove from Charlotte to Fayetteville to buy a Camry....

Drove from Charlotte to Fayetteville to buy a Camry. Found many dealers had the same carbut but they had the best price. Tom the General Manager came by to give me an offer on my vehicle I had intended to sell myself. His line was, we're the #1 used Toyota dealer in 4 states, i'm not letting your Tacoma get out of here if you're trying to sell it. He finally did.

Purchased 2006 Camry in Aug 2006. I needed automatic to...

Purchased 2006 Camry in Aug 2006. I needed automatic to drive while recovering from an injury recieved in Iraq. The co-buyer picked up the car and Rick Hendrick titled the car in only the co-buyer's name. I have not seen the car since I deployed to Afghaistan and I have no legal rights to the car, even though I am responsible for the payments. I was listed first on purchase agreement and loan agreement. Finance company and North Carolina DMV have cooperated in attempting to correct the titling error. DMV states that Rick Hendrick has to call the state hotline to request a title correction. Rick Hendrick Toyota refuses to do so. I have visited the dealership multiple times. I have sent written requests, but they refuse to answer. They refuse to return the calls of my lawyer. They apparently have the attitude that military buyers will eventually leave the area and they do not need to resolve their issues.