Rick Hendrick Chevrolet

Great Car Buying Experience

Ricky Bryan is an outstanding client advisor. He was pleasant, courteous, patient & thorough. I was provided necessary information & given opportunities to drive the car before deciding to purchase. I was ill during the process of completing the transaction so a lot of extra effort on the part of Hendrick personnel was required to get it done. This is the third car I have purchased from the Short Pump dealership & have always found the sales, scheduling & service personnel eager to help. The fact that you have a courtesy van is very important to my being able to use your service department.

Great service

Brought my car in for routine service before taking a long road trip. I have confidence my car will perform well.

Thanks Dan!

They respected my time and worked as fast as possible. Dan S was great and really helped getting me exactly what I asked for at the price I wanted. I will refer anyone I know looking for a car to go see Dan.

BAD SERVICE!!!

Beware of te Service Department. All Service Writers work on commission and will sell you what ever it takes to make them and the technicians money,NOT worried about what is best for you and your vehicle... Do yourself a favor and go somewhere else. Service "manager" is highly impersonalble! Look at the dealerships website and watch the turn over rate between sales and service..........

Knowledgeable and fast

Shady was fast and efficient with what I needed. Was in an put in a timely manner

Poor customer service

Poor customer service. I am a returning customer and have also sent 2 friends in past 2 years to this dealership to buy cars. I was promised a call back on a Saturday and never heard anything so I made a call and was promised monday and still never heard anything back. It's been over a week. I told my business elsewhere and will not recommend or be back to hendrick chevrolet. This was unacceptable

Great Deal!

I recently purchased a 2015 Buick Encore from Josh Griff at Hendrick. He worked with me to find exactly the car I was looking for and gave me a great deal. This was my first car buying experience, and needless to say, I was very nervous. He gave me a variety of options and was extremely patient as I debated the different features. His knowledge of the cars and warm personality made this an easy decision and I would definitely recommend him for a great car buying experience.

Scammy Service at Best

I stopped by the service department to see if they had a part I was looking for in stock and if they could possibly do the work on my Chevy to try and save me time during a busy week. Full disclosure, I'm not a mechanic, but I can work my way around most cars or trucks from brakes to spark plugs oil (and apparently now oil sensors), so I knew what I was looking for. Long story short, they tried to tell me that the part I needed was $260 and that the total cost of the work was going to be about $580 and take three hours. I got the part from Pep-Boys for $50 (AC-Delco) and was able to change it out in an hour and 30 minutes by my self. These guys are just crooked.

Aweful Service!

Service was bad! They try to up sale you on everything and not take care of real issues! Management in service department needs help, doesnt understand what customer service really means.Will never re-visit this dealership again and I own 4 chevy's!

Thank You...Thank You...Thank You!

We purchased our new Tahoe on 2/13/16 and it was a great experience working with the team at Rick Hendrick Chevrolet. A special thank you to Casey and Colby for going out of their way to make sure we were satisfied with our purchase. Both were very knowledgeable about our Tahoe and answered all of our questions very professionally. Thank you also to Kristi, Richie and Manny. You guys really went out of your way to make sure we were happy. It was truly a great experience to do business with you all. We will not hesitate to come back in the future. Thank you very much.

service Bad

Service department is aweful and Service Manager is a real tool also, use to be great when it was Dominion, and now it's just living on the name Hendrick!

No Customer Service

Recall headlights were not working - the first words "we can't fix it" Did nothing charged $111.18. Suggested service not needed totaling $1515.90.

family gathering at rick hendrick chevrolet

spending the day with my beautiful wife and all the great people at rick hendrick chevrolet it felt like a family gathering, waiting for my new car to roll down the red white and blue carpet and having everone cheer as it was rolling on down, it was not a dream it was for real that i steped into my new chevrolet equinox and everyone cheering, what a great feeling of being treated with respect and honor.

Car shopping

I had a good experience with the parts department so I decided to return to them when I wanted to purchase a new truck. Long story short do not go there. I drove a 2015 GMC Sierra Denali with 6k miles on it. It was the general managers truck. They wouldn't budge on the price and still wanted full price for the truck with the 6k miles on it. I had Roman Alvarez as my salesmen and he was terrible. I couldn't understand him half the time. I also spoke with mark Joseph the finance guy and he was rude. I ended up going to Haley Buick gmc and bought a 2015 GMC Sierra Denali from them with 4 miles for 7k less than Rick Hendrick wanted. Terrible dealer and terrible experience. By the way, I don't ever write reviews but I wanted to go out of my way to make sure everyone knew what a terrible experience I had. Go to gmc Buick Haley airport. They will treat you great!

Quick and Courteous!!

I brought my Chevy Traverse in for an oil change and tire rotation, under the warranty, and they were able to complete the work on my vehicle very quickly. I was on the road again and off to work within about an hour! Nice job!!

Amazing car buying experience

totaled my car on 10/22/15. I placed a few inquiries online and received several calls from sales people who were pushy, and didn't want to sell me what I wanted. John Singleton called from Rick Hendrick and listened to what I wanted and was looking for. Once I arrived at the dealership I was greeted by Gus, Paul and John. They found the car I had inquired about sat me down and really were interested in giving an amazing car buying experience. Manny, the finance Manager was equally as awesome when handling my contract. I had to return to the dealership a few days later to get my licence plates swapped out and Paul greeted me as if I were an old friend, Manny did as well. I have never been so impressed with a dealership and the level of care and professionalism in my life. I despise buying cars. Dreaded it. After that day. Rick Hendrick has a customer for life. I'll never buy anywhere else. Thank you so very much for changing my mind about buying cars.

Best Service

Pat Venable always has my car fixed up just like I want it. Service has always been really great at the dealership.

They have improved greatly. Excellent service!

I am new here from Chicago. I leased a vehicle a few months ago in Illinois and moved here. We needed a new dealer to help us out with the scheduled maintenance that is required by our lease agreement. I decided to try this dealership.I called this morning to see if they had any appointments available for oil change, since my car is due. The lady on the phone said yes, no problem, and that I can come in at 10:00. I came in at 10:00 and when I got to the service desk the employee told me I was not in the system for any appointment, even though the lady over the phone took my name and phone and email address. Where did that information go? I asked him if I could get an oil change or if I should come back another time. He said, "We can get you in. It sounds like they didn't make an appointment but just put you in as a walk-in". So the phone people dont know what the service people need. Red flag. I asked him how long it would be and he said between an hour and an hour and fifteen minutes. I said that would be ok and that I would need to wait. He took my car info and said it would be quicker to make an appointment next time. Wasnt he just listening? I said, "I thought that's what I was doing over the phone when I called earlier." He said, well they wouldn't have all your info (VIN number, etc.), and that's why they could not initially do an appointment over the phone. He told me that next time, since I'm now in the system, I should not have any problems. Okay, fair enough, but the lady on the phone should have told me that. He escorted me to a nice waiting area and I was impressed by the facility. Free beverages and lots of comfortable chairs, charging station, etc. I figured an hour wouldn't be a problem.Two hours later, I still hadn't heard anything so I went to the desk. There were 4 service people there at computers with nobody waiting. The man who initially checked me in was on the phone, so I approached another person. I asked her how much longer it would be for my car. She said I would have to talk to the guy that checked me in. Really? You can't look up my name and car? She has the same job as he does. I went over to him and waited. He got finally got off the phone, ignored me, and immediately picked it up again and made another phone call! I was standing right there looking at him. Finally another person (one of the other 4) asked if HE could help. My guess is that the lady probably could have helped me too but didnt want to. I said I had been waiting for an oil change that was supposed to take no longer than 1.25 hrs and that it had been 2 hours. By this time the original guy got off the phone and said he was sorry. He said it would be another 45 minutes! I reminded him that he had quoted me 1 hr to 1.25 hrs. He said smugly, "That was before I knew we were short 2 technicians." I said, well if its going to be another 45, please let me have my car now because I can't wait that much longer. I would make an appointment instead to come back another day. He said, "Let me go check on it and see if it's up there." He came back 4 minutes later and said, well it's already been started, the oil is draining, so I can't stop it now. I then asked, "so it will be another 45 minutes?" He said, "No, they have started it now so it should be about 20 minutes." Guess what? It still was another 50 minutes! This makes me think infact that my car had not actually been started, but that the guy just didn't want to have to explain to somebody why I left without the service being done. He essentially trapped me there, forcing me to go ahead and wait the 50 minutes extra. I have to pick up my kids from school at 1:05!Finally at 12:49 a different guy came out to give me my keys. I said to him, "So I guess you guys are short a couple of techs, right?" and he said, "No, actually we're not". Really?! I told him "The other guy said they were short techs and that was why I was having to wait so long". He said, "I wasn't aware of that." I get the feeling like they are just screwing around with me. They have no respect for my time here. If the guy found out they were short handed or delayed the thing to do would have been to communicate that to me so I didn't waste my whole morning on a service that they said should take 20 minutes. I understand delays can happen and would have happily come back another day, but I don't understand lack of communication, especially when there are 4 people sitting at customer service desks with no people waiting. They should have found the time to come and tell me it would be an extra 2 hours. Furthermore, there were 2 other customers sitting there with me, one of whom was in the same situation. He had been waiting since 10:15 with a 10:30 "appointment" for an oil change, and another woman who was waiting for another service that she was grossly underquoted for. There is no way I'm coming here again, not for service, and not for purchasing a car.Nearly 3 hours for what should have taken 20 minutes, WITH an appointment. Horrible. Even doctors don't make you wait that long for an appointment!

Excellent Team & Service

My team consisted of Jeffrey Barton, Mark Josephs and Mannie B?(Finance person) They were all very great and even worked with me on the price of my new vehicle. I came in with my own financing from my credit union, but Mannie said that he could get me a better rate with GM Financial and that he did. I am so thankful that I had this team on my side. I will definitely refer any and everyone who is looking to purchase a vehicle to this location to work specifically with these guys.

Satisfied Customer

I purchased a 2015 Chevrolet Malibu and I must say my experience was amazing, Paul made my first NEW car buying experience enjoyable. I appreciate the feedback from the first point of contact which was my internet application. Mr Sington the representative that set up my appointment was the reason I drove past the Chevy dealership 5 minutes from my home and took the trip 30 minutes away for a car. From the time we walked into Rick Hendrick, Paul made sure my WANTS as well as needs were met, he honestly went above and beyond for me and I am more than grateful.

Great Service Department!!!

I brought in my 2015 Traverse as I had a loud in the rear end when I went over speed bumps and small bumps. I had asked for a car to use if I dropped it off Thursday evening, but none were available, so I had to just take it down on Friday morning. I was late, but they were still able to work my car in. Within about an hour, my car was completed and I was on my way.

Routine oil change/tire rotation

I brought my vehicle in for an oil change/tire rotation. This was my first visit to your facility, my second Chevrolet dealership visited for an oil change since my move to Richmond in January. As a former out of state Chevrolet dealership employee, I always judge/critique stores I visit. My advisor, Ted, was courteous and polite. His ETA for the completion of services was fairly accurate, and the property, inside and out, was immaculate. I drove past another Chevrolet dealership to visit your store and after the positive visit I had, I'll continue to do that in the future!

Awesome experience

I came in to finance my first car. I was looking at a 2015 Chevy Malibu. Once we had got all my info an stuff down we went to look at the car an I was excited that I had picked the right one. When we got back to the dealership I needed to have more for a down payment. I didn't have the down payment because I was waiting for my insurance to send me a check for my last car. They worked hard to get the deal done an only thing we had to do was get the check in.

2015 EQUINOX LT

We purchased a 2015 Equinox LT. It is our first new car purchase in 16 years. From the moment we stepped onto the lot & met our salesman, Mike Khoury, we were comfortable & impressed. Mike and our finance guy, Doug, were great at meeting our expectations & explaining and answering our questions. We left feeling more like we visited a "Mom & Pop" family dealership but with the service of a large corporate one. We hope to come back for a pick up truck soon.

Great service

I purchased the 2015 Chevrolet Malibu 2 LT, loaded. I am completely satisfied with the service at Hendrick's Chevrolet, Buick, GMC dealership. I am completely satisfied with the staff assisting me with the purchase and the staff I met on my tour of the showroom, offices, and lounge. I am the happiest person I know right now. I look forward to the relationship with the Hendrick Company as they will take care of me for the next 5-6 years.

Great experience

Jay did a great job and I could not be more pleased. To start, he did a great job of communicating throughout the few days of the repair. If I called and left a meeage he called back in a short period of time, and called me before I had to call him. I did not feel like I was trying to chase hime down. Sounds like a small thing but it is not the norm. He also went well above and beyond to ensure everything was done correctly - including escalating an initial decline with my third party warranty company to ensure they covered their portion of the repair. He had the car completed when he said he would and it looked great inside and out. First rate service!!

Another victory nissan

I purchased a 2015 gmc terrain,the website listed that it was 24,995. I tried toget it lower but they wouldnt do it. After spending over 4 hours there waiting for the finance manager to stop saying ten more minutes every 30 minutes so that he can get all the paperwork ready. I told him that i did not want the extended warranty or the gap insurance.well he made me get both of them.he also said my first payment would be in two months but it ended up being in 30 days.he also charged me a thousand dollars for accessories that were already on the car,like tint.i didnt realize that until after i carefully looked over the paperwork the other day.so i ended up paying over 31000 for a car listed 24000. Plus he messed the paperwork up several times.

Great service

1. Kendrick Cheverolet did an awesome job in finding me a quality car. 2. They have great customer serveice in all of areas.

Awesome Service Experience

I brought in my 2015 Chevy Traverse for its 9,800 mile oil change and tire rotation and had it performed on the GMC/Buick side. I arrived 30 minutes early for my 1 PM appointment, and knew I may have to wait longer. The service rep told me the workers were at lunch and would be back at 1 PM, and my car would be 1st. I went to the waiting room, got a cold drink, set up my laptop computer and settled in for a long stay. Within 30 minutes, the service rep was back, telling me that surprisingly, my car was done! I couldn't believe it! I had barely gotten my computer booted up and they had finished my car already! So I quickly packed up all of my things and went to pick up my car. He told me that there were 2 brothers, and one was ready to go to lunch, the other wasn't. So they worked on my car together, one the tires, the other the oil, and got it completed in under 30 minutes! I was so pleased!!! That was the shortest wait I have ever had at any place for an oil change, let alone also rotating the tires around. I sure would love to have all of my work done on the GMC/Buick side, but he assured me this was an unusual time and to not expect it every time. But it was wonderful service regardless and I commend these service technicians for going above and beyond. B Clark

BUICK Client Advisor, RICKY BRYAN is the best!

Had done my research so pretty much knew what I wanted when I walked in. So just inquired who would be the best Buick specialist and could not have been introduced to a more seasoned professional than Client Advisor Ricky Bryan. The Encore which Ricky brought around had just come in to Hendrick's inventory the previous day, had single digit miles on it, and matched my request exactly. Ricky was also so kind to involve my 86 year old Father, then sharp pencil bottom-line figures with my boyfriend. Easy car buying experience. Completely satisfied with my choice. Many thanks to Ricky and the Rick Hendrick team!

Update of previous review

I was initially told they would not take care of the peeling black paint on the wheels of the truck I had purchased but thanks to the GM Jason House,Facebook and dealerrater they took the truck and gave me a loaner vehicle and redid the wheels. I am VERY happy with the way they look and have been assured they were prepped and done right and should not peel. That being said I would add that my first review would have been 100% positive if they would have taken care of it when I first took it back. I would definitely buy from them again bc I LOVE MY TRUCK!

Great selling..poor at fixing once the paperwork was done.

I am a ford person but fell in love with a 2012 white Silverado truck with big tires and black wheels. Loved it bought it and a few days later the black wheel paint started to peel off. Really. 3 days peeling paint so I took it back and was more or less told "too bad" they would not make it right. Hendricks would fix them but they would only peel again because they couldn't do it the right way and they would peel again. Here's the thing. It belonged to a manager that works there and I believe they touched up the wheels knowing it wouldn't last. How is that the right way to treat a customer that spent 36,000 on a truck knowing a manager owned it and covered up something that made the truck special. I am pursing this further and will update the outcome. Until then beware of the used vehicle you might want to purchase there.

Great Dealership.

Great service and customer appreciation. Thank y'all.

Great Service!

I had the oil changed in my 2013 Camaro. The employees were very nice. I did not have to wait very long considering there were other vehicles in front of me. The staff is always very professional. Rick Hendrick Chevy Buick GMC is the only dealership I will purchase my vehicles from and have all service done there.

love my car.

I purchased a 2015 Chevy sonic. The staff was exceptional they help me get what I was looking for.

Awesome

I went in for a recall on my 2008 Corvette and had Stanley as my service rep. I've got to tell you, he was courteous and knowledgable of my problem. This is the best part, I got there a day early and Stanley did'nt even flinch! He acted like I was there on the correct day and got it done in a timely manner with a smile! This is an awesome dealership and I will come back and recommend them to all my friends and family! I have to say Iris was very nice also while getting me scheduled.

Great dealership

I purchased a 2014 Spark. I owned a 2013 Spark, but liked the upgrades that were offered on the 2015 Spark. I came into Hendrick Chevrolet to look over the latest Spark and decided to pursue upgrading. We found a 2014 Spark exactly the way I wanted, so the deal was worked out. My two salesman, Will and Mike were awesome. They were extremely helpful through the purchasing process. And both were very nice and easy to work with. I am totally happy with my 2014 Spark, Will and Mike, and Hendrick Chevrolet.

Phenominal buying experience!

This was our third new car purchased from Matt Meschke and our first purchased from Will Van Dalsem. Will and Matt worked tirelessly to put a deal together, which involved numerous phone calls spanning several weeks. Once the deal was finalized, we were treated like royalty. Will's knowledge of the car and warm personality put us at ease and made our buying experience one that will keep us coming back for all future GM purchases. If you're considering buying a new or used GM vehicle, I would strongly recommend requesting Will Van Dalsem or Matt Maschke (Internet Sales), for a great buying experience. Incidentally, Will is an Armed Forces veteran.Ray & Mary Wells

I talked but was never heard

I was excited about going to look for a new vehicle. I met with a sales rep and described to him my maximum budget. The rep continued to point me toward trucks that were $10,000 over my maximum budget. I communicated my concern about the budget and was assured that he could find something that would work for me. We took a test drive as he showed my all of the features. We got back and he wrote up a buyer agreement and then commented "I'm not trying to sell you a car tthat's too much for your budget but this is the price of what we drove", needless to say that t it was 10,000 over my budget. I felt as if the sales person had no regard for my time. I left the dealership very disappointed. A sales manager called that evening to ask about my experience and I told him of my dissatisfaction. He tried to "find" something that would work with my budget. We exchanged some phone calls but they never called back with a concrete proposal. Our last exchange ended with them planning to call me back (I never got the call).I purchased a new vehicle from another area dealer 2 days later.

Painless Routine Service

Routine service but painless which is why I come back.

Surprisingly different with straight talk and honesty

Hi I went to the dealership not sure I had a good deal and told them my feelings. They worked with me until I felt satisfied with my purchase and got very nice rate on financing. I found the large lounge where we did the negotiations and paperwork very comfortable and a unique way to complete a deal, everyone was helpful and friendly. I had several personal conversations with Steve my salesperson and Buick Manager who finally made the decision on the deal. I also have been contacted by service manager congratulating me on my purpose. I own several old vehicles and when I am again ready I will be going to Hendricks. Sincerely Bill

Lacrosse puchase at Hendricks in Richmond VA

Hi I went to the dealership not sure I had a good deal and told them my feelings. They worked with me until I felt satisfied with my purchase and got very nice rate on financing. I found the large lounge where we did the negotiations and paperwork very comfortable and a unique way to complete a deal, everyone was helpful and friendly. I had several personal conversations with Steve my salesperson and Buick Manager who finally made the decision on the deal. I also have been contacted by service manager congratulating me on my purpose. I own several old vehicles and when I am again ready I will be going to Hendricks. Sincerely Bill

Great Experience

I was referred to Dan Sharon from a mutual friend. Dan was highly attentive and took me carefully and patiently through the process of getting my wife a beautiful new Tahoe. I was most pleased with the transaction from start to finish and every step of the way. The closing with Kristi Hutson was a breeze too. A very good experience and every reason to think I'll be back.

Service

Came into service for my 2014 Cruze and was taken care of by Pat Venable. She is awesome. Very quick and answered all my questions with a smile. Thanls Pat. Won't go anywhere else!!!

First time car buyer

As a first time car buyer, Jarrett made my experience at Hendrick so great! I had gone to about 9 dealerships prior to coming here, and everyone was so friendly and made me feel welcome! Jarrett was very personable and made sure I ended up with a car I would be happy with. He took his time finding me the perfect car and didn't try to rush or push anything on me. If he showed me a car I didn't particularly care for or was iffy about, he would find me another that he thought I would like. I am extremely pleased with my experience here and I absolutely love my car!! I have been recommending him to everyone I know. Mike Zaremba also made financing my car a breeze and helped me find payments that I could afford.

Great Service

I developed a rare service related issue with my 2010 Silverado and called Hendrick Chevrolet as I always do to schedule service. They were completely booked with appointments but I asked to speak to Pat Venable as I have many times in the past and she managed not only to work me in, but they quickly identified the problem, made the repairs and I was on my way. Pat always provides this type of quality customer service and the the repair technicians have always performed the work and returned my truck to me as clean as it was when I bought it in. With a very hectic schedule, this type of customer service makes the decision to return an easy one.

Great Deal on my Buick Enclave

Just leased a new Buick Enclave. My experience was great working with David Britton, very professional and easy to work with. I got a great deal on a great ride and can only give kudo's to David and the dealership.

I had a letter from GM for a safety recall

I had a letter from GM for a safety recall, and I had an alert from OnStar that I needed an oil change, so take it to Hendrick. I was greeted with a warm welcome and asked me if I wanted to wait in the customer longue, yes. It didn't take very long and I was on my way to the gym. Thank you

Buying a new car was a great experience

I bought a newChevy Malibu last week, and it was actually a pleasant experience. Thank you Barry Ladin! He is a professional, friendly, and very knowledgable salesman, with a lot of patience.

Dealership is not accountable

Brought my vehicle in for warranty work on my 2014 Chevrolet Suburban. The paint was bubbling/chipping, the dealer came to the conclusion that it was the result of acid rain. They got the warranty work approved through GM and attempted to fix it. After about two weeks the rain washed away the wax and we could see the white swirl marks all alongside my truck. This would be the first attempt. When it was brought to the dealers attention they brought in a paint supplier that provided them the materials and it was discovered that the dealer had missed some steps in the process in order to correct the mistake. Therefore the dealer paid an off site company to come in and detail our truck, in the hopes that it would correct the mistake. Two weeks after we received the vehicle, again the rain had washed off the wax and we could now see "bullseye" marks along both sides of the vehicle. Here is the point. The process started in September. We are now having to wait for further information on 5 January, 2015 (5 months) in before they can determine who is at fault, whether it be the dealer, or the paint supplier. The dealer doesn't want to accept responsibility and is trying to ensure that it wasn't anyone else's fault prior to them accepting full responsibility. I am now finding it hard to trust anyone there as a result. They take the shortest route, instead of fixing the mistake. I would be very hard pressed to purchase a vehicle from this dealership as a result of this encounter that I am having. I definitely am having a hard time with allowing them to touch my vehicle a third time due to the previous comments, and wouldn't recommend them to someone I disliked. Long story short, Take your business elsewhere.

Horrible

This has to be the worst dealership in the Richmond, VA area. The salesman I initially dealt with NEVER FOLLOWED back UP with me after I made the trek out to the dealership to get my potential trade appraised. after several months, I received a nice email from another salesman at Hendrick following up, asking why I did not make a transaction from my initial visit a few months earlier... After telling him what had happened, he felt bad and asked for more info on my trade and some financial questions and said he would come back to me with a rundown of the deal.... that was almost 5 days ago now, and no reply even after I emailed them politely a few times since. These people are out to lunch and rude.

WOW Great

I visted this dealership prior to Hendricks taking over and was left standing in the parking lots looking at vehicles by myself and could not recieve any help. I decided to give this dealership a second chance and was very happy that i did. I ended up buying a new vehicle from who I think is the Best Client Advisor Blair Penny. I guess thats a little weighted due to not dealing with any other Client Advisor. However every employee that i crossed during my two vists were very friendly and greated me with a smile and can I help you.

Great dealership

Everyone was super friendly and I believe I got a good deal. It's how the car-buying experience should be.

Dominion Cheverlet West Broad

Purchased a 2014 Traverse from Dominion Chevrolet on West Broad street. Our sales consultant Derrick Whitfield was great to work with throughout our purchase. He was very helpful in answering our questions and making sure we were happy in purchasing the perfect vehicle for our family. The whole purchase process was very professional, well laid out and explained in each step of the process. Thanks to all of those that helped us in this process - Derrick, Karen and Kristi you were great! We love our new Traverse.

Spot In

Not one complaint. Scheduling online was simple. They explained what they were doing. I was in and out as quickly as possible.

Great buying experience, awful service experience

I had a great purchasing experience here. Great price for the exact used vehicle that I had been looking for. They gave me the Blue Book value for my trade in with very little haggling. However, I had a horrible experience with the service department. I needed to replace the transmission in the car that I had purchased there 6 mos. previously. They told me it would be ready 2 days later, it wasn't. They never called me to update me, or ask if I needed a courtesy car/ rental car. I called GM customer support to explain my problem with the transmission and they told me that someone would call me from the dealership to offer further assistance. No one ever called from the dealership. I called GM customer support again, and they told me that the same person from the dealership was supposed to call and tell me that they would take $50 off of the $3000 transmission. (There's a long story about the documented problems with the transmission in this GM vehicle that is not the dealership's fault.) When I picked up the car 2 days after they said it would be done, no documentation of the warranty on the transmission I had just purchased. I had to ask the very nice woman at the counter to put it on the invoice. The pittance of $50 that was supposed to be on the invoice wasn't there. There was no documentation of exactly what transmission they put in the car. I had to call the Service Manager to request all the information that should have been given to me in the first place. In talking with GM customer support and the dealership, the person who was supposed to be taking care of the issue had the same name, but was given 4 different job titles during my conversations with them: Customer Experience Manager, Service Manager, Service Adviser, and District Specialist. 4 job titles that apparently had nothing to do with the ability to pick up a phone and call a customer. Of course I received a prompt phone call from the elusive employee after speaking to his superior. He was apologetic, but the damage had already been done. Aside from the disastrous communication issues with this dealership, the counter staff, employees, and mechanics are all very nice and helpful. The waiting lounge is large, comfortable, offers free beverages, TVs, and chargers for electronics.

Superb Service

Everyone who has and continues to work with me at Dominion has been great. After picking my truck up from having a bed liner sprayed on, I noticed a small dent on my brand new truck. Needless to say, I was under the assumption that it would be an ordeal to have a dealership take responsibility for the damage. To my surprise and pleasure, I am scheduled to have it repaired after just one phone call. If you're looking to purchase a Chevy, GMC or Buick, you can't go wrong if you go to Dominion.

Fantastic experience. Helped me find the right car that...

Fantastic experience. Helped me find the right car that met my budget. Got a great deal with a lot of pleasant surprises - free 1,000 mile pit stop, maintenance plan, free car washes every Wednesday!!!

Josh was great to work with on the purchase of my new...

Josh was great to work with on the purchase of my new truck. I corresponded with Josh through email about what I was looking for and he had exactly what I wanted ready for a test drive when I arrived at Dominion GMC. I drove the truck with Josh and he answered any and all questions I had about the new Sierra 2500 HD. We went back to the dealership, while we took care of the paperwork Josh had the truck washed and detailed and ready. The whole experience from start to finish was enjoyable. The price was right and the financing was easy. I have recommended Josh and Dominion GMC to friends.I will continue to do business with Josh Griff and Dominion GMC.

I contacted Dominion about a used Acura MDX. I shared...

I contacted Dominion about a used Acura MDX. I shared that I was only interested in a very clean, low mileage vehicle and that I would not be able to stop by to preview it prior to discussing the economics due to my travel schedule and geography to the dealer ship (I live 2 hours away). Matt contacted me late (which was fine) on his day off to let me know he would personally check the car out in the morning and get me a "delivered" price. He followed through on his promise as well as gave me the best price - which was extremely competitive.All said, this was by far one of the simplest and easiest processes I have ever experienced in 30 years of purchasing a vehicle. I would certainly recommend contact Matt and DAG.

Josh found exactly the vehicle I was looking for, and...

Josh found exactly the vehicle I was looking for, and Mike made sure it was at the price I was willing to pay. Very attentive service with no pressure.

We had a great experience at Dominion Chevrolet. ...

We had a great experience at Dominion Chevrolet. Everyone was very friendly, attentive, and just great to work with. This dealership also has a great inventory of cars.

G.W. Walker, in internet sales, was my salesman. He did...

G.W. Walker, in internet sales, was my salesman. He did an excellent job. This experience went the way I had planned. Find the car, settle on a price, get a value for the trade, then deal with financing. No pressure at any point in a the process. I did not have my trade with me, just the title, and GW drove with me back to my house to drive the trade back so I would not have to do that myself. My recommendation is to do your standard homework on the car you want, get the pricing, and what deals are out there, then contact Dominion via their website so you'll deal with G.W. The delivery manager Matt was also easy to deal with. He checked with me to see if there were any options that did not come with the car that I would like. He did try to sell me a paint and interior protection package but was not pushy. When I said no thank you he did not try to push me and it ended there. Financing was handled by Mike Z. and he was also easy to deal with. He explained the pluses and minuses of all of my lease options again without pressure or trying to force me towards a particular option.This is the second car I've bought from Dominion and I will be back for my next car.

I purchased a used Subaru Legacy from this dealership,...

I purchased a used Subaru Legacy from this dealership, had it checked out by an independent mechanic, and it checked out ok. One day after I purchased the car the alternator starting going bad. They agreed to pay only half, so I asked to have it done by my mechanic who I trust. Just after the 30 day standard warranty runs out the car begins running really rough so I take it to my mechanic who tells me the tensioner for the timing belt is bad, and the timing belt and associated parts all need to be replaced. It also had an outstanding recall that I didn't know about until my mechanic pointed out that the engine cooling fan was malfunction and that Subaru would replace it for free. I understand the risk I took when buying a used car, but spending 1400 in repairs not 30 days after purchase left a bad taste in my mouth. I would never trust them to do any work for me or sell me another car again.

Matt did a great job working with me on the purchase of a...

Matt did a great job working with me on the purchase of a 2013 Silverado. I really appreciated the quick, consistent, thorough, and professional communication throughout the process.

Matt Spence was awesome to work with. He is knowledgable...

Matt Spence was awesome to work with. He is knowledgable & not pushy at all! He even offered to pick my new car up to have it detailed because it was raining when we bought it! I highly recommend him!

All of the staff at Dominion Auto Group were excellent to...

All of the staff at Dominion Auto Group were excellent to work with. Thy were very friendly, professional, and honest. I would recommend them to friends and family.

The salesperson (Matt Spence) was thoughtful,...

The salesperson (Matt Spence) was thoughtful, straightforward, and transparent during the full sales process. He worked with me to meet my expectation regarding price that provided a fair price for me and the dealership. The team at Dominion took be through the purchase process efficiently and everyone was friendly and helpful.I'd recommend the Matt and Dominion to friends and family.

Allison is the e-commerce manager. She did a great job...

Allison is the e-commerce manager. She did a great job identifying incentives and convinced me to come in to check out the vehicle that I eventually purchased.

I would recommend this dealer because I felt they...

I would recommend this dealer because I felt they honestly tried to meet my needs and give me a fair and reasonable deal on my car. I was given the impression that my satisfaction was very important to them and I appreciate that.

Matt Spence was GREAT to work with. He was professional,...

Matt Spence was GREAT to work with. He was professional, courteous, and competent. Matt made my vehicle purchase experience very enjoyable, efficient, and competitive. I highly recommend Matt.I would also highly recommend Dominion Auto Group. Each and every individual I have been in contact at the dealership has been super. I highly recommend this dealership.

Matt is totally competent and did a great job with my new...

Matt is totally competent and did a great job with my new car purchase. Every question and concern was addressed in a timely and efficient manner. I would purchase from Matt again and recommend him to my friends!

This is the 4th car we have purchased from this...

This is the 4th car we have purchased from this dealership. I met Dan at another dealer in 2003 and have followed him to this dealer in 2007. He is honest and willing to work towards finding the correct vehicle at the right price. He has been there for me after the sale time and again. He gave me his personal cell number in case of any issue that may arise. He has become my friend and I'm proud to say that. Dominion is also by far the nicest looking dealership my wife and I have ever shopped. Nice Staff and clean facility. Thumbs up from us!!!

Josh did a great job in helping me purchase a 2013 Tahoe....

Josh did a great job in helping me purchase a 2013 Tahoe. He was very patient and attentive to meeting my purchase goals. He made sure that I was completely satisfied with my buying experience, which I was, and he has followed up with me post sales to make sure that any question I had was answered completely. I will most certainly will buy another vehicle from Dominion and have Josh help me in doing so again. Good Job by all, including the General Manager, Finance Manager, and Parts Manager.

My sales rep Mike Khoury was great! However a few days...

My sales rep Mike Khoury was great! However a few days after I made the purchase the car started to make some weird noise. I took the care back to be repaired and was told that I would be responsible for 50% of the bill even though the car was purchased with a bad part. The sales rep awesome, overrall customer satisfaction two thumbs down! I would not recommend Dominion to anyone.

I've made three purchases from Walt over the last 11...

I've made three purchases from Walt over the last 11 years, and each time has been an effortless experience where I felt I received a great product at a great price. In those same 11 years, I've also had 100% satisfying experiences with the service staff at Dominion every time I've needed service - whether just a oil change or something more major - as will occasionally happen in over 500,000 miles of driving! I amd my family will be moving out of the area soon, but I plan to make one more purchase from Walt and Dominion before I go.

I had a great experience at Dominion Chevrolet. I...

I had a great experience at Dominion Chevrolet. I received a good deal and was very happy.Thnks Walt Roberts for an excellent job!Barry

I had to have my car repaired and it was taken to this...

I had to have my car repaired and it was taken to this dealership where they were super nice and made things easy and quick. Mike Yeates is a great guy and I couldn't ask for better service!

Walt was so very helpful and responsive to our needs. He...

Walt was so very helpful and responsive to our needs. He made the process very easy and found deals for us to make this a great experience. Walt was knowledgeable and kept us informed every step of the way. We would reccomend Walt and Dominion Chevrolet to all of our friends!

The salesman, Dan Sharon, took my order about one month...

The salesman, Dan Sharon, took my order about one month ago. Dan diligently looked for the exact car that I requested and called me yesterday once it came in. Thanks to Dan, I am driving the car I have been looking for, at a price below what I was expecting to pay. Dan and the Dominion staff were very professional and easy to work with.

Pleasant atmosphere. Was not pressured by salesman(Walt...

Pleasant atmosphere. Was not pressured by salesman(Walt Roberts)Ms. Lang in finanace was vry professionalMatt M. very helpful in getting my bluetooth set up.This is my 2nd vehicle from Dominion, that's why I came back.

Walt was very helpful and friendly throughout my car...

Walt was very helpful and friendly throughout my car purchasing experience. Walt gave me a test ride in my vehicle, showed me all signaling in case of an emergency, and completely reviewed all accessories on my new vehicle. Walt is an outstanding salesman and person, and I would highly recommend him to anyone seeking a new Chevrolet vehicle.

I start with the web site of Buick, as with all the car...

I start with the web site of Buick, as with all the car makers, they offer a build your own function, but they also offer to "check inventory" which lead me to work with Kent and Matt. I visited Dominion with the mission of seeing the inventory item that I found on the web. I was lucky to run into Kent when I got to the dealer and he was taking me around the lot looking at their inventory. The car I was interested in wasn't there. Unlike many sales people, Kent didn't try to talk me into something else... he listened to my wants and desires, understood that I thought the dealer had something else to offer and he set out to find out how to bridge the communication "problem". There wasn't a problem, Kent dug and searched and he found the car that the Buick web site had given us... it was being driven as a demo, I bought it and was relieved that I found a sales person who actually listened to what I said. Thanks Kent!

I went to Dominion Chevrolet Buick GMC to look for a new...

I went to Dominion Chevrolet Buick GMC to look for a new car. I found an new Orange 2012 Chevy Sonic on their lot. The salesman Kent Cole came up to me and asked how he could help me. I told him I was interested in the Chevy Sonic. He went and got the car and brought it to the front and gave me the keys so I could take it for a test drive. I fell in love with the Sonic and had to have it. Kent was awesome to work with. He was so nice and upfront and not pushy at all. He made buying a new car a pleasant experience. I have bought many cars before but from now on I will be going to Dominion and seeing Kent for any other vehicles I need to purchase. Everyone at Dominion was great to work with. Even Ted Linhart came out and said hello. Mike Zaremba was so nice in Finance and working with Matt Mescke to get the paint protection and inside of my car done so its good and protected was great. I would recommend this Dealership to all my family and friends and everyone who I have seen who asked me about my new car. If you are wanting a new car, go see Kent Cole at Dominion. He is the BEST and I promise you wont be disappointed.

We have worked with Kent Cole on the purchase of several...

We have worked with Kent Cole on the purchase of several vehicles over the last decade and a half. Kent has always been friendly, upfront, and genuinely interested in our needs and not what the dealer is pushing. When we found ourselves in need of a new vehicle, we of course called Kent. As always, he was right there for us from the beginning to the end and made sure this was an excellent experience. I most appreciate that there is no run around, no back and forth, and no surprises. This time, we also had the pleasure to work with Mike Zaremba in Finance. Again, very up front, made the numbers work and did not pressure us with a ton of add ons a the end. If all car purchasers could work with Kent and have the same service that we have had, then everyone would look forward to that new car rather than dreading the purchase process.

Visited for a Malibu test drive. I was greated as soon as...

Visited for a Malibu test drive. I was greated as soon as I opened my vehicle door and I thought "Here comes the pressure and hard sell". Just the opposite. Saleman was friendly and not pushy at all. After we chatted about what vehicles I had and what I was looking for he gave me the keys for a test drive. My wife came by after work and took a look at the car and met the saleman. She was impressed with his friendliness and knowledge of the car. I came back the next day I bought it.

Kent was great he listen to me explain what I wanted and...

Kent was great he listen to me explain what I wanted and what I was looking for he came back with a strong offer I could not refuse. I will be back again.

I came in to get my car fix, and ended up leaving with a...

I came in to get my car fix, and ended up leaving with a new Car. While waiting for my car to be looked at I decided to go look around the car lot. On my way back inside Kent Cole ask did I find what I was looking for, with his help he answer all my questions and I left with a new car. He went and did his magic, came back to me with some options by talking with Gus Eanes then from there I had an offer for my car, then next I saw Bridgett Lang did my paper work. Everything went smooth I love that kind of sale.