Rick Hendrick BMW Charleston

4.9
Overall Rating

Customer Service: 5.0 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9


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Customer for Life!

5
Tarheel843 on 05/04/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I cannot say enough about how wonderful Volvo of Charleston is- they are customer-focused, provide exceptional service, and make me feel valued as a customer. They have me as a customer for life!


Mr P Amrhein

5
P Amrhein on 07/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our BMW X5 has been flawless. Scheduled maintenance has been effortless and on time. The buying process with Thomas Snowden was straight forward with no surprises. Will recommend him to friends. 5 Star!!!


Best Car Buying Experience Ever

5
spgrovessr on 06/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

In the "game of life", buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It is a necessary evil which must be done. Moreover, its something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he built the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umuts calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we werent taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicles status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicles ins and outs and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wifes level of satisfaction. Just like most people, we have purchased a number of automobiles in our lives both together and separately for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. Our experience was so amazingly pleasant, we have both recommended Umut to several of our friends, family, and co-workers. I am actually looking to purchase A BMW of my own and have been back to the dealership on several occasions. Finally, not only was Umut a refreshing change to what we expected, but all of the personnel we came into contact with at the BMW dealership were very accommodating, very professional, and very pleasant. I doubt we will be going anywhere else now or in the future.


Love Volvo of Charleston

4.8
Ken's S80 on 10/03/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

We currently own our 3rd and 4th Volvo's.The last two purchased from Rick Hendrick Volvo of Charleston. Great service department and sales people who are not pushing you to make a buy until you are ready. Can't wait to get the new XC90 sometime in the near future. Like the add says, Volvo for LIfe ckj Mt Pleasant, SC


Outstanding service

4.3
Carol m on 09/23/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0

I love my S80Volvo. Hendricks outstanding service keeps it running like a dream & me very happy. The service staff are all helpful, considerate & hard working.


Routine service visit

5
ppounds on 09/17/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As usual they were timely, accurate and quick to service my Volvo. The online scheduler is easy to use and helpful for someone that is not there full time. I waited for my car and the were prompt and the waiting room Wi-Fi is a plus!


Satisfied customer

4.8
Maria on 09/09/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department representatives are polite and knowledgeable, and the technicians do high quality work. I've been very satisfied with the service they provide.


Great service, as usual!

5
Ricko on 09/02/2014

Customer Service: 5.0 Overall Facilities: 5.0

Owner of a 2012 XC60 that I really adore. I don't drive that much so I have been having trouble putting on the miles for my scheduled service. The car is exceptionally reliable and I have rare need for service. Recently came in for my 21K service and was treated excellently by all who I came in contact with. The entire dealership treats you like family! I was able to wait on my vehicle- great wifi service and a comfortable place to actually do some work! Thanks, Volvo!!


Pleasant experience

5
feharper on 08/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I felt I was treated fairly and had a good buying experience as opposed to some terrible experiences we have had before. Love the car too.


routine service, great people

5
a new southerner on 08/02/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am always happy to have my car-care work done at Hendricks Volvo. The service techs are friendly and knowledgable, the customer service staff is helpful and prompt. The waiting area is clean and bright with free coffee and nice restrooms. No complaints anywhere!


Service Department

5
Ron M on 07/29/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

my air conditioning started acting up while on vacation in Charleston in the middle of July. I called the service department and they were able to accommodate me the next morning. The quality was good and timely. Service department was easy to deal with.


Best customer service from any business I've had

5
Doug on 07/28/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have both taken our Volvo to this dealer and they are terrific. I didn't even buy the car from them and they treat us like their #1 customer.


So Pleased..... We Bought 2 Volvos!

5
SCJack on 07/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had one need and one desire both of which Bryce Salyers of the Rick Hendrick's Volvo sales staff absolutely resolved for us even more than we imagined possible. Desires come first when your wife is struggling with breast cancer and her desire was for a convertible. Understanding the importance of our request, Bryce put us into the most fantastic convertible we had ever driven, the C70. Reality, however, never takes a vacation so our need (just a few weeks later) for a replacement for our aging S80 sent us back to Rick Hendrick's Volvo where Bryce once again totally met our needs both from a taste and financial perspective. We have always been leery of dealerships and their sales staff but given our experience with Bryce and this dealership we would recommend it to everyone.


Great Service!

5
Lisa R. on 07/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a Mini CooperS Convertible two years ago. I have always received excellent service. I live two hours away and was worried about buying a car from a dealership that far away. However, when the Mini goes in for service, we are given a loaner car so my husband and I can go eat lunch, shop, etc. I have never dealt with any other car dealer who does this. While we are out enjoying ourselves around the beautiful city of Charleston, we know that the Mini is getting the best service possible. When we get back, the Mini has even had a wash! Any questions or concerns I may ever have about the car are addressed in a professional, courteous manner. Couldn't be more pleased!


Mini Countryman purchase and service

5
Terry on 07/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Every employee from the sales staff, to the finance people, to the service employees are wonderful and helpful. They never make me feel silly for any question and even wash my car when I get my oil changed!


Excellent Customer Service

5
MTaylor on 07/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently took my 2008 Volvo XC90 in for routine service. Because I had to drop off my car late in the afternoon and was driving from 70 miles away, I was granted a loaner car (of course a 2013 XC60~extremely nice and well-planned on Volvo's part!!). The service was quick and the customer service was excellent! I look forward to having to take my car back in! Thank you Volvo of Charleston!


Awesome crew!!

4.8
Kesha on 07/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Purchased my Paceman from Mini of Charleston. And I couldn't be more happy!! Everyone one there is awesome!!! From buying my car to having it service. I don't feel like just a number!! Thank you!


Great service

5
Russ on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All of the service people are very professional and helpful. They are knowledgeable and always go out of their way to solve whatever the problem is and to be respectful of the owner. I have had Volvo of Charleston work on my Volvos for over 25 years and the great service has been consistent.


Service dept.

5
Rb Volvo fan on 07/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We moved to this area about two years ago. Rick Hendrick service has been absolutely wonderful. The best treatment from any dealership ever! We purchased our Volvo in Florida but have had all our service done here...they make us feel like this is home! :)


quick response for check engine light

5
Volvo family on 07/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0

Amy helped me over the phone with a check engine light issue and quickly got the ball rolling for the repair. She had a Volvo loaner car ready for me when I arrived and the next morning I received an email with repair details. The service department took care of the repair and also reported tire wear and fluid levels. I always feel spoiled when I pick up my shiny, clean car. We bought our second Volvo from RH 5 years ago and appreciate their dedication to customer satisfaction. Keep up the good work.


professional and quick as always

5
lweir on 06/24/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff of the mini service center are extremely knowledgeable and always happy to help. My recent experience was as good as the previous ones.


Not so great service on the V70.

2
Earl & Elvira Edmund on 06/22/2014

Quality Of Repair: 2.0

By Earl and Elvira Edmund from Summerville SC | June 21 2014 Both Elvira and I drive Volvo Vehicles, my vehicle is an S80 and I get excellent service during each visit as I have come to expect. My service provider Amy is great. Elvira drives a V70 which she just brought back to South Carolina from Arizona. This first visit was in May and the service was for rough idling and power lost during uphill and acceleration. The second visit was two weeks later and when I picked up the vehicle it lost power less than two miles from the dealership. The next day I call and spoke to Amy and she had the vehicle towed to the dealership. Long story short the vehicle was fixed and I do not have any issues so far. We have been Volvo drivers for the last 10 years and have used Volvo dealers in several states. I am looking forward to the same excellent service from Rick Hendrick Volvo that I have accustomed to over the last 10 years.


MINI of Charleston

5
MINI Fan on 06/20/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like to change the oil in my MINI between the free service intervals. Unfortunately I drained the oil and didn't have enough oil to refill it. My friendly MINI service advisor suggested I have the car towed in at no cost under the warranty coverage. The flat bed was here in no time at all and I travelled in the truck to the dealership. In view of the short notice, I expected to wait for several other jobs to be completed before they got to me. However to my surprise and delight they soon had the car on a lift and I was on my way with an engine full of fresh oil, in a spotlessly clean car, much faster than anyone could reasonably expect. Where else can you get service like that?


Always great customer service!

5
Linda on 06/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I always receive exceptional service at Hendricks. This is my third car purchased and will continue to buy from them.


Volvo service

5
RussM on 06/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have owned 7 Volvos. Many of those purchased from Rick Hendrick in Charleston. They are professionals in Sales and Service. Mark, the mechanic has worked on our Volvos for 20+ years. He is superb. I trust them and they never let me down. RussM


Friendly customer service

5
Dana on 06/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It is easy to use online scheduling for appointments.


Outstanding Volvo Dealership

5
Cecil Dye on 06/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have been dealing with Hendrick for 3 years and two different S80's; one purchased there. Will buy our next car there. Of course they do all our service.


New X3

5
BMWCCA Member on 05/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently got into a new BMW X3 and couldn't be more satisfied with the whole experience of working with with all the folks at Hendrick BMW. We were treated with a high level of respect and courtesy that is uncommon these days, and the transaction was handled in a very professional manner. Follow up courtesy calls made sure that we are completely satisfied with the vehicle. They even provided a follow up class on the operation of the car's many features to help us get completely comfortable with everything.


Great Servecei, Superb Customer Service

5
TMD... M is for MINI ! on 05/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a member of Team Hendricks for the past 8 years with my wifes Honda Oddessy Minivan, which she loves. I purchsed my MINI 2 years ago, and have been smiling ever since. I base my purchase on the service I receive, as that is 98% of the dealing you have with the company you buy from. WOW! The poeple are great, from the sale person right over to the service group. Very courteous, very up front, no hidden agenda. Just good old fashion "let us take care of you" atttitude. I will buy all my future cars from Hendricks, as the price is fair , and the service is wonderful. Please check them out, you won't want to go anywhere else. Please go see their service team for yourself. You will be impressed!


Volvo of Charleston

5
Gerald Kellett, C30 Owner on 05/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service Department people are professionals -- well-trained, courteous, efficient. Their Saturday special, a courtesy tire-rotation, is an example of their dedication to providing Volvo owners with superior service.


Excellent service!

5
VOLVOXC90-2013 on 05/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0

They really make it easy to get a car serviced! Never a hassle, always solutions. Very satisfied!


Great service, prompt, reliable

5
David R on 05/19/2014

Customer Service: 5.0 Overall Facilities: 5.0

Have not had to have any repairs made to my C70, just routine maintenance. Great vehicle. Being able to get a loaner while service is performed is a huge plus.


Best car shopping experience to date

5
HowellJim44 on 05/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The buying experience at Rick Hendrick BMW was by far the most pleasant I have ever had! My sales advisor, Tom Heater, was a joy to work with and really helped me decide exactly which model and style to get. I felt that I received a good deal without having to haggle--how refreshing! I have had limited experience with the service team but they have always made me feel welcomed and appreciated. I always recommend Rick Hendrick BMW to my friends and business contacts.


Great service!

5
Jet B. on 05/14/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service staff is always courteous and professional. If a customer is the curious type and has questions or concerns, the mechanics are always happy to face customers and explain the work needed and what steps will be done. And as usual, the quality of work is top notch. They clean your car after servicing it, and provide a loaner if you need one.


Great experience at MINI of Charleston

5
Claudia on 05/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mary Skinner made purchasing a car FUN! Beautiful dealership, no pressure. Excellent service department. Traded my Mercedes GLK in for a loaded 2014 Countryman and could not be happier!! I will always have a MINI thanks for MINI of Charleston.


First service

5
TEETIME on 05/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my Mini to Charleston for a paint job covered under warranty,a seat replacement also warranty, and as I was there had them do all service that was due. Being in Sunset Beach NC they were my closest dealer. They did a MAGNIFICENT job on the paint and seat replace. There service dept. was excellent especially the service advisor Chris Wells ( the best ) . Chris made everything go smooth and easy making my experience a very enjoyable one to say the least. I would rate them a 10 out of 10


Great Service

5
Jill B on 05/07/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Having been to many dealership service departments over the past 40 odd years, this one is simply the best - for all the reasons listed above. Honest and they go out of their way to keep their customers happy. I highly recommend them.


Service Department was GREAT

5
Pamela W. Graham on 05/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

William & Walter were incredibly helpful & nice to me. As busy as they were, they were still able to get me out in a decent time w/a clean car!


Mini service at Rick Hendricks

5
Margie V . on 05/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a pure joy to buy my car a year ago in Charleston. I had tried to buy a mini in Jacksonville, Florida but had a horrible experience. It was totally different at Rick Hendricks. It was the most professional and personal experience I had ever had. I gladly travel three hours to have my car serviced at this dealership. Service is the key!!


Outstanding service department

4.5
sec on 04/25/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Service was excellent...personable and efficient.... great job!


Fast and helpful

5
Sharon B. on 04/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my 2004 Volvo S80 from another Hendrick dealership, but came to the Volvo dealership for maintenance. The service manager got my paperwork done and had me on the road in a loaner car within 15 minutes of my arrival, and the work was done hours faster than I expected. The car was washed and detailed when I picked up, and they were very thorough in their explanations of the work completed. I always worry about added expenses when using a dealer for service, but it was no more than going to a private garage, and I had the loaner and clean car to return to! I will certainly be coming back here for service!


Top Dealership

5
Love My B on 04/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service. Diligent in finding the problem!


335 Service

5
RG on 04/24/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good job on my scheduled service. Car was done on time with no surprises.


excellent service!

5
david on 04/24/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service department, fast and friendly. Great environment!


Friendly, Knowledgeable Staff

5
Two mini family on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband purchased a Countryman with automatic transmission and absolutely loves it. Two months after that I purchased a Roadster with Manual transmission and WOW! Of course both are Turbos. When we bring our vehicles in for the annual service our adviser is knowledgeable and the service is performed in a timely manner.


Long time owne of five Volvos

5
Tom on 04/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always great at Hendriks. This is our only place to go for service for over 20 years.


Excellent customer service!

5
MKeeler on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the sales team to the service department everyone at the MINI dealership has been easy to work with. They always exceed my expectations and go above and beyond to ensure I'm a happy customer. I won't ever buy another car from anyone else but Rick Hendrick!


Pat McDermott

5
Cougar Fan on 04/08/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently had my 2008 XC-90 in for its 75,000 mile service. As usual, from the loaner vehicle to the delivery of the car back to me, everything was excellent. The way I have always been treated by Vovlo of Chalreston.


Great Overall Experience

5
Jack Owens on 03/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought 3 new cars from Rick Hendrick BMW going back to 1996 and would recommend them without hesitation. Mary Claire Hamrick has been my sales person and I feel she is truly concerned that the customer has the best car buying experience possible. The service department is top notch and always considerate of the customers time. I am a "car guy" and have owned many good cars over the years and Rick Hendrick's service is tops. My BMW is a delight to drive and I doubt that I would shop anywhere else if I ever decide to replace it.


My 1st Service Visit!

5
Carolinagirl18 on 03/26/2014

Customer Service: 5.0 Overall Facilities: 5.0

I advised the Customer Service Specialist that I needed the maintenance appointment completed within a certain timeframe and they were able to exceed my expectations! Everyone is so professional and personable!


great team

5
jozeph lemon bmw lover on 03/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was so helpful great crew always feel like I'm home when dere


Rick Hendrick of Charleston Volvo

5
Ed W on 03/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I moved to Charleston ten years ago with my Volvo V70 Turbo. I have been using Rick Hendrick Volvo of Charleston for ten years and credit them for keeping my car moving and providing me with excellent service at a reasonable cost. The in and out service to change bulbs and wipers is a time saver and the service is provided with a smile and with ease. I always appreciate the loaner car for the major work.


Mini service always comes thru!

4.7
BobB on 03/18/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I had a sunroof issue and called Mini of Charleston for service. I'm 90 minutes from Charleston and they set me up with a free loaner for the day. It was a new Cooper S Countryman, which matched my own Mini. I was visiting Charleston when they called and said they needed to order parts. Rather than returning to the dealership, they sent me home with the loaner for six days. It was a generous act that made the entire experience much better. I returned when the car was ready and was in and out in 5 minutes and back into my own car which had been washed and vacuumed and prepared for my return. Mini of Charleston came thru and made certain that I had a positive experience.


Excellence!!

5
MK on 03/18/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my BMW's over seas, and Rick Hendrick BMW takes care of them as though they built it and sold it to me themselves. That Pride in the BMW brand is why I will let no one else service or repair my current BMW. Their work ethic, professionalism, expertise, Pride and simply Amazing customer relations are exactly the embodiment of what BMW is. There is a BMW dealership in my home town, BUT, I choose to drive over 90 miles to get them to service my BMW and it is without question worth every minute and mile on the road. Thank You Rick Hendrick for such a Truly Professional Team! Cheers! MK


Great Service!

5
KatS on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I made an appointment with BMW for a regular service and had a great overall experience. While my car was being serviced I asked them to check out some scratches I had from road work. Because they couldn't fix it in one visit due to weather- they told me to come back and they would finish free of charge. Thanks Kevin and Brian!


maprice

5
maprice on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0

a very enjoyable buying experience,also their service department is very professional and through.


Great Service

5
Glenn on 03/10/2014

Customer Service: 5.0 Overall Facilities: 5.0

The service experience is great at Rick Hendrick Volvo. Your appointment is easy to make online or over the phone. You can also request a loaner car if you need one. My experience was an easy appointment to make; a great loaner car; on time completion; a call to let me know the car was ready; and a complimentary car wash! I only wish they can make some adjustments to the service desk area and give the service managers more room to work in while you check in.


Best Car Dealership

5
Volvo believer on 03/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have purchased 7 Volvos since 2002 from Volvo of Charleston. The sales staff and service department are the best anywhere. I have owned 12 Volvos and have been to dealers all along the East Coast. They are professional and just want to make you satisfied.


Recent service.......

5
drbroadway on 03/05/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

...Met the gang....just move here. They all were very helpful and the work was done well and on time. Give you a sense of confidence. Thanks Rick Hendrick BMW PG


Front camera replacement on 2013 BMW X3

4.3
B. Orthman on 03/04/2014

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

It took a month to get the camera replaced because they had to order it from Germany. At least they provided a loaner vehicle, but it should have not taken this long. Service overall was good though - no real complaints.


Excellent Service and CustomerTreatment

5
GViz on 03/03/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Attentive and efficient service advisers, the most recent contact was James Jackson, and all that I've dealt with appear knowledgeable, well trained and aware of the value of positive P R. The facilities are attractive and comfortable. For longer service requirements loaner cars seem readily available . The Service Managers, Rob Moore and his predecessor, LaFlame (sic) were both readily accessible to the service customer. Repairs were done correctly and no call-backs were needed. This review covers several visits over a 2 year period.


Top Dealership

5
Florence Covington on 03/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my car from Volvo of Charleston. Have always been pleased with the dealership and all the people associated with it. Excellent Service Department and very professional and knowledge people. Top ratings to you in all areas.


Rick Hendrick Imports BMW Great Service

5
Arthur on 03/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Hendricks BMW-Charleston, SC is a great location and dealership to have your vehicle serviced. The location is in a great spot in Charleston, and Terry Troutman is a fabulous service writer. He will definitely take care of your service needs.


Great service at BMW!

5
BevB on 02/28/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Even though I did not have an appointment, I had a serious need for service (my battery wasn't charging) and they took me right in so I wouldn't be stranded. I was kept apprised of the repairs (an alternator had to be overnighted) and was able to pick my car up the next afternoon. Definitely excellent customer service and it is most appreciated.


Charleston's Finest

5
OGB on 02/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A better than typical BMW dealership with excellent service, enthusiastic personnel and great cars


Efficient and Friendly Staff

5
J Berlin on 02/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Even at the last minute, I was able to schedule next day car service along with a loaner to get to my daughter's soccer match!


Excellent Responsiveness

4.8
Cecil Dye on 02/25/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent responsiveness, over and above the basic service. Management pays attention.


Great service

4.5
JenG on 02/18/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service department was very helpful in getting me an appointment and servicing my car quickly and efficiently.


Completely satisfied

5
happydriver on 02/17/2014

Customer Service: 5.0 Overall Facilities: 5.0

The service was just as promised - thorough, completed by the promised time, and easy. I had to change my appointment time twice for different reasons and they readily accommodated the changes. I'm completely satisfied!


Always professional

5
Lovemyvolvo on 02/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service as always. Beautiful loaner car while mine I'd bring worked on.


President of the EXchange Club of Cane Bay endose

5
Michael Gaston (President of the EXchange Club of on 02/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael Gaston (President of the EXchange Club of Cane Bay) uses Rick Hendrick services on his C70 Volvo , my personal service person (Courtney Sullivan) always treated me with five stars services, she always get me in and out in a reasonable time, and if the service will take that 2 hours longer she will provide me with a loaner. Highly recommended.


Excellent Service Department

5
David Smith, Jr on 02/04/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been in the service industry for over 30 years now, and the people in the BMW service department has always provided me with stellar service. They are very courteous and respectful. I thank them for really showing me that they appreciate my business.


Conumate Professionals

5
Ken on 02/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rick Hendirick has assembled a great team at Hendrick BMW in Charleston. A Rick Hendrick rep is always engaging you every step of the way and they don't leave you stranded in the lobby or waiting room.


Fully Satisfied!

5
Faithful Fan on 01/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have had our Volvo XC90 serviced at Rick Hendrick for 3 years since moving from another state. They have honored our 5-year/60,000 mi free service agreement without question and recently attempted a quick fix on a door I had damaged. They couldn't fix it without major new parts, but returned the car with no charges at all. We continue to be very pleased with their service.


Dedicated service professionals

5
Mr O on 01/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the purchase of my certified X5 to the change of hands was impeccable. Corrections to minor issues were handled promptly, efficiently, on schedule and always with a smile. Would absolutely recommend this dealer to anyone wanting or requiring top of the line service and high performance vehicles.


Service Experience

5
Brad Hottel on 01/22/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From making the appointment to picking the car up, everything was great. I will definitely use them for all my service needs.


Great Customer Service

5
Dave on 01/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently took my car into Rick Hendrick BMW for a tire repair and a check engine light and I was completely blown away by the great service I received! I would definitely recommend them any day.


Service call - first time at Charleston Mini

5
RJB on 01/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

New to the area and first time visiting Charleston Mini for service. Totally satisfied and can't recommend Chris Wells enough.


Great dealership overall

5
Debbie Stanitski on 01/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent car buying experience (have done this multiple times). Excellent service quality. Phone answering at Volvo Service needs work.


Great service!

4
A Allen on 01/13/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I have always received great service from Volvo of Charleston. Great customer service every time I am visiting.


Children's Librarian

4.5
Shiela Martina on 01/10/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Volvo dealership always washes my car whenever I have service done. Their coffee is second to none and the atmosphere is welcoming and comfortable. I am thoroughly enjoying my Volvo and am so glad that I was able to purchase what I call my dream car! Thank you Volvo!


Great service, clean facilities

5
A. Hutson on 01/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department at Volvo of Charleston is by far the best! My 2007 XC90 was just in for repair work and Amy took great care of me! I was given a very nice loaner car and my car was ready when promised. I look forward to trading it in the near future with Damon, who always provides a wonderful sales experience! Thanks Volvo of Charleston!


MINI Service

5
Charles Brunson on 01/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've owned my MINI Clubman S for almost 2 years now, and it's exclusively serviced at MINI of Charleston. From the first time I walked through the door and met Stuart Kestenbaum, to dropping off and picking up my MINI with Chris Wells, the service techs, the parts advisors- all top-caliber personnel who really know MINI! The facilities are 2nd to none- I have a ball looking at the Motoring Gear and the new MINIs in the service area, or simply talking shop with Stuart or Chris. I've never had a dealership make me think this far in advance about my next car- MINI of Charleston has done just that. I will almost certainly replace my Clubman with another MINI when the time comes, and MINI of Charleston is the prime reason why!


AToregas

5
AToregas on 01/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a 30 year old single women, who is absolutely in love with her 2009 S40 manual Volvo. Since I have moved to Charleston, SC, on my own in 2010, there has been ONE place that has ALWAYS FELT LIKE HOME - and that it - Rick Hendrick Volvo on Savannah Highway. My beloved Volvo and I have 200,000+ on the road together, and the fantastic team at Rick Hendrick Volvo have done an amazing, friendly, thorough, and cost affordable job of keeping us on the roads. The team is always eager to meet me when I pull up, and help me with everything from tire rotation, to testing new Volvo models, to replacing my engine block. What they have done for my vehicle, and for me as a person, are priceless. No matter what mood I am in when I enter the doors of Rick Hendrick Volvo, I am always smiling when leave. Special thanks to Chris Jorudd and Donald Smith, they are truly amazing representatives of Volvo quality and service. Thank you Rick Hendrick Volvo team!! -Loyal Volvo Owner/Driver/Enthusiast


Rick Hendrick Imports BMW service kudos

5
Lane A. on 01/02/2014

Quality Of Repair: 5.0 Overall Facilities: 5.0

As always, my service experience with Rick Hendrick BMW was quick and I was out of there with a loaner within minutes. My car was service (30k miles) and ready earlier than promised, and the whole experience was painless.


BMW Service

5
Bert H. on 12/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

BMW Service is exceptional. Attention to detail is terrific. Desire to go beyond what is required is refreshing..


My first service visit

0
Stanley and Janice Walker on 12/24/2013

"Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectations.


Service Experience At Hendricks Volvo Charleston

5
dg on 12/20/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We just moved to the Charleston area from Scottsdale, AZ and have been taking our Volvo to the same service for years, so we were nervous about starting over with another dealership. Hendricks service dept. was efficient and helpful.


Mini Service at Rick Hendrick Mini

5
HGsJCW on 12/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service experience was excellent. They are very professional, knowledgeable, and responsive


Excellent Dealership

5
Volvo Owner on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought two Volvo's at this dealership and have them serviced there. All aspects of the dealership are very professional.


why not get the best car at the best place

5
emc on 12/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Hendrick BMW in Charleston SC gets more than 5 stars for everything. I will buy all of my future cars there, knowing that they have the best car at a good price with great service.


Volvo Service Department 5 STAR!!

5
Pamela Graham on 12/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

William was great to work with. Upon realizing they were going to have to keep my car overnight, William provided me w/a 2013 XC60. The next day when my car was ready, William called to say he would drive it out to me & pick up the XC60. Since I was actually visiting on vacation, this made it especially easy for me. I would highly recommend this service department to any one.


Great Service, Awesome Attention to the Customer

5
Paul from Mt. Pleasant on 12/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Volvo of Charleston is great. I have bought three CPO Volvo vehicles from the dealership and the biggest factor is the white glove treatment from the sales staff and service department. Loaners are always available and they have even delivered my car a number of times when I could not get over to pick it up at a convenient time. I would highly recommend Volvo of Charleston for car sales and service. Top notch dealership with a well deserved 5 star reputation.


Rick Hendrick BMW Service

5
CBE on 12/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

One of the nicest things about owning a BMW (other than it is a BMW) is the service that is provided. The Service Team makes you feel like your car is important to them and that you are a special customer. I have been driving BMW's from Rick Hendrick since 1999 and I have never had a problem with the cars or the service when needed.


Great Service

5
Boston Based on 11/26/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with Hendrick Volvo service has been positive - unlike a lot of other dealers. They are knowledgeable, courteous, and priced reasonably. And they stand behind their work.


Hendrick service on BMW 535

5
JJGRET on 11/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service on both recent visits to Hendrick BMW. One was for a flat tire and the othger was my one-year service check up. Staff was excellent and service was completed in a very timely manner.


Great Service - Volvo Owner

5
Dan on 11/20/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amy at Volvo of Charleston was great! The service department is first class.


Great sales and service.

5
Jim T on 11/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very professional and honest sales and service staff. Have exceeded my expectations since I purchased my BMW and had it in for service several times now.


Great Service for a new Mini Owner

5
Tybee Jim on 11/14/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently acquired a used 2007 Mini Cooper S for a car dealer near me. The car required some attention and had some recall work that needed to be done. I made an appointment using the online scheduling tool available with Mini of Charleston. It was outstanding providing me with date/time options, etc. I quickly received a confirmation of the appointment and drove 119 miles arriving at the appointed hour. The service folks were simply great and had everything ready to go. A loaner, a new Mini roadster, was provided and my wife and I went to spend the day in beautiful downtown Charleston. Shortly after lunch, I got a call that all the work was done and the car ready to go. I've owned 38 different cars/trucks over the years and this service was simply outstanding in my book, equaling or exceeding the best I've ever received and better than some "premium" car dealers. The facility was very nice and provided the opportunity to shop for some Mini "goodies" while there. Both the Service and Parts folks were just super. Special thanks to Matt Hair for his help in getting a spare key for my car.


A Great Place to Buy A Car

5
Jim on 11/13/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Hendrick Imports BMW is my automobile shopping place of choice. Dealing with the same sales advisor for the purchase of my last three vehicles makes it a personal experience that feels more like visiting an old friend than a car showroom. Combined with an outstanding service department that provides professional, friendly and prompted repairs makes Hendrick BMW the place I recommend to my family and friends.


Best Customer Service!

5
VolvoLover on 11/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I can't say enough about how wonderful the service department is at Rick Hendrick Volvo. They always go above and beyond to make sure you understand the service being performed and the cost of your repairs. They also do an excellent job of answering any and every question you have, whether it be over the phone or in person. I could not ask for a better service and am always thoroughly pleased with my visits. In the future when I am in the market for a new Volvo, I will definitely be coming to them. They truly care about their customers across all departments.


What you would expect from a solid BMW dealer

5
Susan L. on 10/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service, attentive and welcoming staff, always right on.


Run Flat Tire repair

5
gjr on 10/22/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband hit a pothole in our Mini Countryman, not even realizing he had blown the run flat tire until someone at work notified him that his tire was completely flat. He immediately called Rick Hendricks of Charleston and within minutes, his car was on its way to being cared for. Rick Hendricks had to have the tire sent over from another location and that was going to take some time, I had appointments to keep, so a "loaner" car was given to my husband which was perfect, since he needed to get to work! Now my husband has learned....avoid potholes, lol. He loves his "mini" and we both love the service we get at Mini of Charleston. Thank you!


Good Recent Experience with the Service Department

5
Geret De Piper on 10/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently brought my car into Hendrick BMW for a routine service and was pleased with the prompt service received s well as them taking the time and effort to keep me advised on the progress and expected total time needed. They finished under the time they had estimated with a reasonable price for the work accomplished.


Best Dealership

5
PattiM on 10/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had just relocated to Charleston and needed service on my MINI. Even though I had no previous appointment the Service Department fitted me in. I needed a loaner car and again, even though these are usually booked, they provided a loaner. I was waiting for my furniture to arrive from New York so was able to carry on with no stress. They did a full service as well as tend to the recall problem. I would highly recommend the team, when you need help, they are there.


Wonderful people from buying to servicing!

5
Anonymous on 10/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department at Volvo of Charleston is excellent. They accommodate my schedule and provide me with a loaner while the car is being serviced. Amy was wonderful in helping with an unscheduled repair to the driver's seat, I can't say enough good things about this dealership and it's service department.


Great Service, and Costumer Care!

5
Mrs.Brown on 10/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an untimely moment of needing repair, and living almost two hours away from the dealer meant a great challenge. I was given great assistance to achieve my goal to have the car taken to and returned to me in a timely manner. I am great full for the team. You guys rock!!!!


Great service and attention to detail.

5
JJGRET on 10/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased my first BMW from Hendrick last October. Car has been wonderful and the service team has been exceptional from the moment the car was delivered. Recently had a nail in my tire and drove it up with no appointment. They took me in very quickly and replaced the tire and had me back on my way in no time. Highly recommend.


Rick Hendrick BMW

5
Beth on 10/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent experience across the board. I'm driving my second BMW purchased from Rick Hendrick BMW.


Excellent service before, during & after the sale

5
Madison from Goose Creek, SC on 10/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased 3 cars from Rick Hendrick BMW. Each time the sales person was knowledgeable and attentive to what I wanted and was looking for and went out of their way to find a car with which I was happy. They followed up after the sale to express the appreciation of the dealership and find out if I had any problems or concerns that needed to be addressed. When I've taken a car in for service, the service reps have been excellent about asking the appropriate questions to ascertain what type of service and/or repair was needed. The service techs would look the car over to see if there were any other problems or potential problems. I was kept informed regarding the work being performed and an estimated finish time. The staff always appears and conducts themselves in a professional and friendly manner. The waiting area is comfortable and plenty of juice, water, coffee and light snacks are provided in a hospitality area. I've always felt confident in the work performed and would not hesitate to drive cross-country straight out of the service department. Overall, it is always a pleasant experience visiting Rick Hendrick BMW. I highly recommend them for sales and service/repair.


Rick Hendrick Volvo

5
Everett and Maria Crews on 10/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Since buying our XC 90 at Rick Hendrick Volvo a few years ago, my wife and I have taken the vehicle to their Service Center for a number of routine items such as oil changes, tire rotations, and other minor maintenance services. We have also had to have some minor repairs completed there. On every occasion, their friendly and professional staff has extended themselves to provide us with thorough details about the work to be done, the timing to complete the work, and the price of the finished job. They also have reliably kept us informed by phone about the progress of work and, when needed, generously offered us a loaner to use. Bottom line, in our eyes, they have established a very strong brand of efficient, friendly, and responsive customer service there. That's why we return for any matters concerning our XC 90.


Service of BMW X3 was excellent.

5
Todd on 10/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This service center has the nicest staff and the cleanest atmosphere of any service I have ever been too. The customer waiting area is fabulous.


Mini of Charleston

5
Stephanie on 09/27/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a Mini Cooper from CarMax. I had to have it serviced at Mini of Charleston and they were fabulous!!!! Chris was beyond helpful! They took care of everything with such professionalism.


Good Mini Dealer...

5
hubcapsc on 09/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my Mini here. There are (were?) only two Mini dealers in the state, this is the furthest from me (about 200 miles!), but I knew to buy here after visiting them both. Anyhow, we were in Charleston for a visit, and had trouble with the steering on the way down. They took us in at 3:30 Friday afternoon and diagnosed the problem, and put us first in line for service on Monday morning. Their shop is open Saturday, but was slammed, I guess that's the day most people can schedule service.


Good people

5
M&J on 09/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We are on our third MINI and that should speak for itself. We progressed from one of the first standard MINIs to an 'S' and now our JCW hatchback. We have enjoyed driving all three and they have never let us down. In fact they have been among the most reliable and economical cars we have owned. A MINI is the most fun you can have every day on four wheels, and it's practical too with the fold down rear seats. We do not want to be without one, and as long as we live here Rick Hendrick MINI will take care of it for us. Good people, knowledgable and helpful. With the free service that comes with the car, how can you do better than that?


Excellence

5
BrookeCSC on 09/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my first BMW and I love my Ultimate Driving Machine. The icing on the cake is the excellent service team at Rick Hendrick BMW of Charleston. I am always made to feel that my safety and convenience are of utmost importance. As a single Senior citizen, I feel very secure in my car with the support I have received from the Service Department. Only a phone call and less than 2 hours later my head lights have been replaced--my punctured tire replaced. All done with a smile!


Great Service

5
Matt S on 09/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always have a great experience at Hendrick. They gave me a great loaner car as well when repairs were being done


customer service displayed at Rick Hendrick BMW

5
Joe A on 09/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Any company can drop the ball, even one as good as Rick Hendrick, but how they react once it's identified is the true measure of customer service. I had a minor issue-turned out to be user error-with my 3 series convertible. Appointment with loaner car easily made, but i tried calling a couple of days ahead to forestall the need for the appointment wondering if it was me or the car. Unfortunately no one returned my call and we went in with the car to discover there was nothing wrong at all, just something in the way. Car cleaned, ready for pick up as promised and off we went. I wrote in that I was dissapointed that no one returned my call because it might have saved both of us the need for the time spent. The online review was barely "submitted" when my phone rang and the service manager called to apologize profusely for voice message not being conveyed to him. Promised to do better next time and I believe they will.


2012 Volvo S60

5
Rick happy Volvo owner on 09/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased 2 volvo's from Rick Hendricks a 1989 240 DL 300,000 miles and three girls in their teens.and now a 2012 volvo S60. I find the price of all cars very high now days, but Rick Hendricks service Department makes it worth the money. The volvo is a great car and the service I receive is second to none. I tell them about a problem they take my car give me a loner and call me when it's repaired. Can't beat that. The sales people are up front and willing to show you how the car works and all the neat things this car will do. Thanks


Service for my 2010 335i

5
Rick B on 09/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have owned two BMWs and have experienced excellent service on every ocasion. From the buying process to the service department the customer experience and quality is exceptional.


Very efficient service

5
William on 09/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was completed in a very timely manner with tremendous interaction by the staff. Typical of the service recieved from this location in the past.


Battery

5
Susan Tamsberg on 09/06/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I received prompt and excellent service when I had to bring my BMW in with battery problems.


Battery

5
Wanda on 08/29/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As always, the service and customer needs were met completely.


MORE Great Service

5
JWill on 08/27/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had my car serviced a week ago and once again Team Hendrick at BMW continues to set the bar.


Great Customer Service

5
Patti on 07/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased my MINI in Feb 2010 & have never looked back. The customer service & attention to details on my particular car have always been outstanding. Sometimes the news is not so good ("you need new tires"), but always delivered with care & concern. Scheduling a service visit is never a problem, & Chris Wells is the best!


Outstanding Service Department

4.7
TomM on 07/19/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

After recently purchasing my pre-owned Mini from another dealership, I bought it in for service as the engine light went on. I was extremely impressed with the level of professionalism demonstrated by the service representative, Stuart K. He went out of his way to explain in detail what needed to be done to repair my Mini and get it back on the road and running. He also provided me with additional information about Mini's service and warranty coverage. After the repairs were completed, I received not only a phone call but also an e-mail from the service department inquiring about my experience with their department. Overall I was very satisfied with the level of service at Mini of Charleston and will definitely return for maintenance in the future.


SERVICE

5
TRACEY WOODARD on 07/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GREAT SERVICE. PUNCTUAL SERVICE. EVERYONE VERY FRIENDLY. VERY CLEAN FACILITY.


Excellent Service Department

5
PBK on 07/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bringing in my 335d for routine maintenance is never a chore. Convenient times, friendly and knowledgable staff, and very nice waiting room all contribute to a pleasant experience.


Excellent dealership and service, great people

5
vfromMt.P on 07/15/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have never been disappointed, buying or service people are professional--and they seem to care about what they are doing, and that you get the best personal service. No negatives to report.


Outstanding customer and car service

5
Minigal on 07/14/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The folks at Rick Hendrick Imports(Mini) have never let me down both in how I am treated as a customer and in servicing my Mini. The gentlemen that greet you and get all the details of the service requested are always pleasant and helpful. They are always up-front and informative. The service performed has always solved the problem and I've never had to go back to have the same problem addressed. My car is always washed and tidy at pick-up. Thanks for keeping my Mini safe and on the road !!! This is a very professional, quality-driven organization. I highly recommend Rick Hendrick Imports and when I am in need of a new vehicle I will definitely purchase from them.


Coustmer's satisfaction

4.8
Amy and all the Men on 07/10/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very please with the service I was given at my visit for car repair.


Rick Hendrick BMW Service

5
Charlie on 07/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought three BMWs from Rick Hendrick. The sales experience has been first class. John Fulp was extremely professional throughout the buying process and a pleasure to work with. The service all of my BMWs has been first rate and Jennifer is always helpful and assures we get first class service when we bring our BMWs in for any service or repair.


Great Job to all

5
Robin on 07/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have to admit, at first I didn't care for BMW service department when I started going there with my first BMW. Now I'm on my second. Over the last few of years, it has changed for the best. The customer services has improved greatly and the quality of service is great. I always request the same technician (Sammy) for services and repairs. Hats off to Rick Hendrick BMW for improving and providing excellent customer service and quality care.


Worst repair experience

1.5
Rob on 07/08/2013

Customer Service: 2.0 Quality Of Repair: 1.0

This is for BMW service: I had 2 clear issues that I wanted fixed: a clicking wheel noise and a sunscreen that's stuck. To make it short: after a total of 4 days in the shop and multiple visits, I was told to pick up my car because it's fixed. When I got there, they told me they were sorry that the sunscreen wasn't fixed (after I was told it was) due to receiving the wrong parts). After I left, I realized that the clicking noise is still there. I am not sure where all the time went working on the car and what parts they changed (obviously not the problem), but the only thing that they did right after 4 days in the shop is put a quart of oil in! But to be fair, they told me they will fix the sunscreen when the part gets there but I have to wait another 12 days! I dealt with 2 other BMW dealerships before I moved to Charleston and never was disappointed till now!


BMW 335 Service

5
ChasBMWdriver on 07/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hendrick BMW has been providing me excellent products and services for the past ten years. I highly recommend Rick Hendrick BMW of Charleston South Carolina for anyone in the area in the market for a new or pre-owned BMW or Mini.


Happy Rick Hendricks Customer

5
John on 07/07/2013

Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have been a Rick Hendricks customer for 17 years and 6 car purchases and/or leases. My only complaint has been getting the service dept to answer the phone. This problem started about seven years ago and has not gotten any better lately. On a number of occasions I have resorted to calling Tom Heater in sales who then had the service dept promptly call me back. Once you get to talk with someone the experience is 1st class and the coffee is great.


Great Service the parts and service depts.

5
John G. on 07/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased 2 new Volvo's recently from this dealership, an S80 and an XC90. I wanted to upgrade the steering wheel in the S80, to one with a wood grain. Cara in the parts department was "on it," and had the new steering wheel in a few days. The service department installed it in 30 minutes while I waited!


Service Team is amazing!

5
Regina on 07/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Hendrick BMW has the best service team in Charleston. They are just that, a TEAM! Everyone is always very polite and courteous. I have worked with several Service Advisors but most recently I worked with Amy and I hope I get her every single time. She was excellent! Her professionalism and knowledge about BMW and it's services were outstanding. I work in Human Resources and I can tell when employees do not like their work environment.... you can certainly tell this group LOVES what they do and they mean it.


Home of the Ultimate Service Team

5
Irene on 06/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased several BMW's since 1987 and all from Rick Hendrick Imports because of the Service Team. Over the years some of the faces have changed but the message of customer service has not. These folks are The Ultimate Service Team. The few times over the years that my cars needed something other than standard service they kept me informed through the process and kept me on the road with another vehicle. My most recent service was 5 Star as usual. Thanks again...


great customer but not so hot mechanical service

3.7
madcoastsc on 06/23/2013

Customer Service: 4.0 Quality Of Repair: 2.0 Overall Facilities: 5.0

like the front face of the service shop but the mechanical follow through lacks alot: expensive, not thorough and here lately with my AC i am left wondering if i am being churned. spent alot of monies with little improvement. and i employ a lot of 30 somethings with good salaries so i am thinking of letting lots of folks know just how i feel


MINIs are THE best

5
JCW Fan on 06/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We are on our third MINI and are still having the most fun possible on four wheels in these great cars. There is a another important reason why we enjoy them so much and that is the high quality of service that comes with the car when you buy at MINI of Charleston. From the buying experience through service and parts, they are first class. We have yet to find more helpful, knowledgable and professional staff anywhere. Thank you MINI of Charleston and keep up the good work.


BEAUTIFUL, AND COMFORTABLE FACILITY, GREAT PEOPLE!

5
BOBC on 06/19/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service Department is always willing, ready and able to take care of your needs. Appointments are made, you are expected when you arrive and everyone is courteous and helpful. The car is fixed right the first time and that saves a return trip. Couldn't ask for better!


Excellent service

5
Val on 06/15/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My 325i required an unscheduled battery replacement and Rick Hendrick came through with flying colors. Work done in under estimated time. Facility for waiting is excellent.


Absolute Mini lover

5
Mini fan on 06/13/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Currently I own my 4th Mini, only the last one did I buy from Mini of Charleston and it has been the best experience ever. All of my future Mini's will come from this dealership and we drive from Western North Carolina to get there for both service and sales. Thank you Mini of Charleston.


335i Owner

4.8
Go Bucks on 06/12/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Whether it is a scheduled appointment or spur of the moment emergency, RH BMW has been more than accommodating. You get set up with a sweet BMW loaner, usually matched to the car you own (my last was a 335 coupe convertible M-sport with 5,000 miles on it), and when you return your car is done, washed, vacuumed.........what more do you want. In my service time there, they have never been late, always send you phone and email reminders, and have you processed in just a couple minutes........no waiting like you are going to the doctor. Their product is awesome and sells itself, but the service department is just as good.


Best dealership in Charleston, SC

5
Lnpatch on 06/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From buying to the following service experience, this dealer is terrific.


x5 owner

5
x5 owner on 06/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff is always helpful and courteous and accommodating when I need unscheduled help.


Best in the Business

5
BMW Dave on 06/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Having dealt with three BMW dealerships over the year, I can honestly write that Hendricks stands out in a field of superstars.


Volvo Service Review

5
James McClinton on 06/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very courteous and service oriented; clean facility; punctual; work completed per agreed time with car returned in spotless shape. Service rep ( Ms Sullivan) very professional.


Great sales and service experience

5
Helen on 05/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've purchased two cars from Rick Hendrick Volvo and had both cars serviced there. Each experience has been incredibly satisfying. I'm thankful for the opportunity to do business with the sales and service staff.


Great dealership

5
Packerfan on 05/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience it was easy to make an appointment. They kept me informed about how long it would be. Very friendly employees


Impeachable Service, knowledgeable Sales,

5
R Car on 05/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My times when I roll into Service, I start talking with the service adviser, while we are chatting about the car - it is dealt with in the breezeway, and my car is finished before our conversation.


Volvo Regular Maintenance

4.8
Lorimae on 04/29/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I don't have a problem with this service department. The people are nice, they gave me a loaner and washed my car. I have only had regular maintenance done so far. I hope they are just as easy to work with if something does really go wrong with my car.


Mini Cooper owner

5
Lfary on 04/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought 5 cars from the Rick Hendrick family . I recently brought my Mini Cooper in to be serviced and the whole experience was so wonderful. They were friendly and did a great job. I would recommend them and I'm sure I will be purchasing my next car from them.


BMW owner

5
Jack Frost on 04/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought 3 new cars from Rick Hendrick BMW over the years and couldn't be more pleased. My salesperson (Mary Claire Hamrick) is awesome and the service is first rate. It would be hard for me to go back to a regular dealership after going to Hendrick BMW for so many years.


Rick Hendrick Imports - Volvo of Charleston

5
A G Jackson on 04/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buying from and having my cars serviced at Volvo of Charleston has been the best auto experience of my driving years. The staff are courteous and knowledge and always professional. I recently had a repair they initially thought was covered under an extended warranty. When it was discovered it was not covered, they kept their word and I was not charged. THAT is customer service at its best.


Rick Hendrick BMW

5
Trompete on 04/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been dealing with Rick Hendrick BMW for almost fourteen years and am extremely pleased with the service I have received there. From leasing to purchase to service department, they have continually worked to keep the quality in the business. I would not hesitate to recommend them.


Rick Hendrick BMW Charleston, SC

5
Cjennings on 04/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took my 528 i sportswagon in for a recall good work, will return


So far service has been Great

5
Tony V on 04/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a certified out of state and have been using them for service. Very responsive and the quality of work has been good. Always have a loner available and everyone at the dealer has the right attitude. In this age where customer service is lost they seem to be the exception to the rule.


Excellent Service

4.7
Herbert on 04/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Excellent problem communication and tiemly repair service.


Great BMW Dealer!

5
Rick on 04/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am on my 3rd BMW 3 series from Rick Hendrick. From Tom Heater, my valued salesperson since day one to the staff and service reps, I can honestly say that purchasing or leasing a vehicle has never been easier. In addition, service for all my vehicles has been prompt, easily explained to me and a pleasant experience from the time I check in to departure. I would not go elsewhere!


Very responsive

4.5
MikeM on 04/15/2013

Customer Service: 5.0 Overall Facilities: 4.0

The Service Dept was very accommodating to resolving confusion over my appointment. While the facilities weren't designed for conducting a confidential business call, acceptable arrangements were made.


Wonderfully surprised

4.3
Deacon on 04/12/2013

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Brought my 2001 S60 in for a transmission issue. I was told to expect a call the next morning after they had a chance to diagnose the problem. When the call came in--earlier than expected--I was told that it was done. But the big surprise came when I learned that the cost was significantly LESS--yes, less--than I had expected. Car repairs make me more anxious than anything in life. I tend to avoid dealerships at all cost. This experience may have changed my mind!


Service Department

4.7
Paulie on 04/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Outstanding personal service. Have been dealing with them for years. They have never failed to impress me with the quality of their service and repairs. If only their waiting area was enhanced ...


great service for a great car

5
Randal on 04/06/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I consider my Volvo XC 70 to be the best car I have ever owned, and I have owned many, many cars. The quality is phenomenal. Its standards for safety are superb and it has saved my life at least once. I can count on this car to do just what I ask of it in a pinch. The seats are the literally the best in the industry. Rick Hendrick Volvo service has a level of quality that matches the car's quality. In the 7 years that they have serviced this car, I've had nothing but praise, and the costs are at or below anyone else's. I've put nearly 200,000 miles on this car and it is still a reliable performer.


I love my BMW 535i that we bought from Mark Howell

5
Misty & Patrick Ely on 04/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had the pleasure of doing a trade with Mark Howell in the used car sales department of Rick Hendrick BMW in Charleston SC. Mark was incredible and extremely patient! We felt like he was very true to his word and looking out for our best interest...not just trying to sell us a car. He was even very understanding and patient with us as we even looked other places. When we were finally ready to make a decision he was very proactive in helping us to get exactly what we wanted. He never missed a beat! He helped us to get the best price for the car that we were buying, as well as the car we traded! We were very impressed with the whole experience and will definitely be referring friends and family to come in to see Mark!! The Service department has been wonderful, too. They are very quick to get you in and out and on with your day! Very professional and polite!!


Volvo Service

4.3
Bill- on 04/04/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Service is easy and fast to schedule.Staff knows their job and does it well. Loaners seem to always be available. Waiting lounge could be improved.


Outstanding service all the way around

5
Mark in South Georgia on 04/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm on my 2nd MINI from Charleston, and the service, from buying the car to taking it in for service, is always top notch! These folks really go out of their way to make every visit a pleasure, to the point that I don't mind driving from Savannah to get service. I've had other brand vehicles from other dealers and none of them come close to the quality you'll find here!


MINI Service is Great

4.7
Augusta MINI Fan on 04/02/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

This is our second MINI and we are enjoying both. Like another reviewer, we had doubts about buying a vehicle when the service was some 3 hours away but we have had no problems with either of our MINIs and Rick Hendrick's Service Department has been excellent to work with. We have never had a problem scheduling a service date/time that was most convenient to us. The service is always performed on time and we are kept informed about the progress. They are very responsive to e-mail questions and very helpful providing information about acessories. We had a choice between Charleston, SC, Greenville, SC and Atlanta Dealerships and we are very glad we chose Rick Hindrick in Charleston.


Great service department at Volvo

5
Julia C. on 03/28/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Staff is always friendly and helpful. I never have any trouble getting a loaner for the day. Great job!


MINI Sales and Service

5
Savannah Ray on 03/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Four in the half years ago, while in the process of moving to Savannah,Ga., we decided to by a MINI.We had options on where we could buy our MINI, but after some short conversations Hendrick's team we were convinced that the right choice for us would be Rich Hendricks Imports in Charleston,SC. We were very happy with the buying experience, and the service department has proven to be wonderful. One might question living in Savannah and having service work done in Charleston, but 4 1/2 years into the process, we have never been disappointed. Customer Service is beyond belief. Going to Hendrick's has become an outing for us.Since the MINI rarely needs service we treat our trip to Charles as a "day out on the town". We arrive early and are provided with a loaner. Therefore while the MINI is receiving its service we are enjoying the day in Charleston. It doesn't get any better than that. Rick Hendricks Imports knows how to treat a Mini and it really treats its customers wonderfully


Mini Sales and Service

5
BSten on 03/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a customer for two years and the entire experience has been delightful, or at least as delightful as buying and servicing a car can be. Polite, thourough, prompt, and ready go the extra mile.


Excellent customer service

4.7
Wu328 on 03/22/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I've been a customer for the past six years, and I have always received prompt, courteous, and professional service from Rick Hendrick service department for my various 328's over that time period. Whenever I have needed a loaner, I was able to schedule to get one ahead of time without issue. They have provided pickup service from both my home and work as well. No significant negatives to really.


Wonderful!

5
A. Cogdill on 03/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love my Volvo, but would not hesitate to buy another solely based on their service department. I have owned several makes of cars and nothing compares to the treatment I get from Rick Hendrick's service department. I have been extremely impressed everytime have to go in. They are honest, fair, and always do a great job.


Wonderful Experience

5
JWill on 03/19/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Hendrick BMW sets itself apart from everyone else period. My first visit there last week was awesome. The service department is the best in Charleston. Everyone was nice and my service advisor Tozy, made the visit that much more special. Thanks to all the wonderful folks at Hendrick BMW.


best volvo service center

5
old dude on 03/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always ready to work with you on keeping my car in great shape. We have two Volvos and the reason is we know they will keep going for many years thanks to the team at Rick Hendricks.


Excellent Customer Care

5
AndyJ on 03/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After buying a Volvo last year from Charleston Volvo when it came time to buy another vehicle we went back to the place that provided us the best care and customer service from the purchasing process all the way through having our cars serviced. We never had an issue with getting a loaner car, the pricing for work provided, timely and competent completion of services provided, or follow-up after the service. This dealer makes it a pleasure doing business with them. Let's face it, we all need cars, and those cars will sometimes need service. This dealer makes that as effortless as possible.


BMW Service Department

5
Timothy Layman on 03/13/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased 5 BMWs from this dealer. With each, the service I have received with respect to maintenance has been amazing. The attention to detail that goes into the phone calls, e-mail service appointments, and follow-ups to make sure that my customer service experience is exemplary, is hands-down the reason why I continue to purchase from Rick Hendrick BMW. Kudos to all of those hard-working men and women at this establishment, as I continue to be impressed with their professionalism.


Rick Hendrick BMW, sales and service....

5
Sue T on 03/13/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I can't say enough about how great the Rick Hendrick BMW dealership in Charleston, SC, is. We've bought a lot of cars over the years and the salesman at Rick Hendrick BMW was absolutely the most knowledgable, professional salesman we've ever experienced. None of the other dealers we had gone to in this area could come close to the professionalism at Rick Hendrick. When it came time to have my car serviced, the professionalism carried through to the service department as well. We couldn't be more pleased. The service writer, once again, was very knowledgable and helpful in answering questions I had and was very pleasant and professional. I was in and out quickly and the facility is spotless and comfortable with complimentary beverages and snacks! Everyone there was so polite and courteous!!


Outstanding Service

5
bcatron on 03/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have only lived in Charleston for 9 months but have had multiple occasions for service, repair and speaking with service support team. The service offered is outstanding at the MINI dealership. I don't trust anyone else to look at my MINI. The service team is dedicated to helping you make appointments that fit your schedule and keep you informed. Another positive is that they completely explain the repairs and give you options on how to proceed. Great service, staff and the waiting area is exceptional. Thanks!


Great service!

5
Commando on 03/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Over the last 15 years I have bought 5 cars from this dealership and had each serviced there. I have always received first class service and attractively priced deals when I buy. The facility is clean and attractive and comfortable when waiting for service. I cannot think of any reason to buy or have my cars serviced elsewhere.


Pleased with Rick Hendrick Volvo

5
A. M. Marvin on 03/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my first Volvo a year ago from Rick Hendrick Volvo. I was pleased with the sales department. The service department has been easy to work with, efficient, and have been gracious in loaning me a vehicle while my car was being serviced. I especially appreciate their e-mail reminders about upcoming appointments.


BMW Service Center

0
susan on 02/28/2013

Took our 2013 5 series in for a minor repair. Found the service dept not quite as organized as hendrick lexus svc dept. Perhaps all hendrick svc depts could take a lesson from lexus. They are extrrmely organized, courteous & on top of things. And we never had to refuel the lexus loaner car ad we had to for the bmw. Perhaps we should have purchased another lexus.


Problem Identification

5
Calvin on 02/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The problem was identified, part ordered and repair correctly made the first time.


Great service from Volvo Service Department

5
Rixvolvo on 02/25/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ended up getting running boards for my XC 60- ordered them and they arrived within one week. scheduled installation and arrived at Volvo. The Service Tech was asked to give a Labor projected cost, and he advised me that these running boards were close to the car and did not have a large gap like XC 90 running boards. I had the chance to defer having these mounted. I thanked him for his honesty and forthrightness. They were pricey but make the vehicle look even nicer.


Super Service Department

4.5
DonR on 02/24/2013

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hendrick Mini Service Department is the absolute best I have ever been associated with. The Service Advisors are extremely knowledgable and constantly go beyond the call of duty. They are super and the primary reason I am still a Mini owner.


Terriffic Sales and Maintenance Support

5
Robert Hawkins on 02/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Greg Hart is the best automobile salesperson we have known in the past 50 + years that we have been buying cars. His professional expertise and customer care far exceed that of most others. In addition, the maintenance/service department in Charleston is first class.


$30,991

Mileage: 54207

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Charleston, SC

Engine Type: 4-Cylinder Turbo

$72,755

Mileage: 15

Color: Other

Transmission: 1-speed Automatic

Body Style: Sedan

City: Charleston, SC

Engine Type: Electric

$43,522

Mileage: 13591

Color: Other

Transmission: Automatic

Body Style: SUV

City: Charleston, SC

Engine Type: 285 hp 3.5L V6

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