Rich Morton Mazda

No Honor on price or service

Dealer changed price on the deal and then would not fix a broken CD player. Dealer does not return calls for service after the sale.

No Hassle and great experience

We worked with Bill Readling and had the best customer service. The test drives were great and advice and deals were honest. I would recommend this dealership to use.

Would not honor the price they advertised on own website

All prices on their website were not honored when I visited the dealer. The only reason I went to look at the vehicle was the advertise price. Horrible practice of bait and switch. DO NOT go to their location and expect them to honor their own advertised price on their used vehicles. There sorry excuse about having a technical issue is just another example of a dealer to avoid.

Great Experience

Matt provided a great car buying experience. He is professional and friendly, ensuring I was shown every function of the vehicle I was interested in buying, and giving me a long test-drive. He was very helpful and I went home feeling satisfied with my purchase!

Terrible experience from the beginning

I bought a used Mercedes SUV in September...the transaction was sleezy from the beginning. After driving the car for a week, I took it in for a few minor things, brakes squealing, the car pulling right & the back up camera didn't work. They had my car 5 days...they couldn't replicate the camera problem, said the brake were fine(2 weeks later my BRAKEWEAR light came on) and they said they did a front end alignment. Once home I Read through the paperwork & found out the alignment wasn t performed because they didn't have the proper tool....so they lied to my face. I called & went back & forth with the service guy...but nothing was ever done. I went in at 6 months for my free oil change & was told my tires were so bad they shouldn't let me drive off that lot...he said I had put 10,000 miles on the car...I said no..here's the mileage...I have put 6,000... His response....close enough. I don't remember his name, but he was extremely rude!!! Anyway....this was by far my worst experience ever in the car dept. it was my first & last used car purchase...& I would never step foot in the dealership again & would tell everyone I know the same. Thankfully I was able to get rid of the Mercedes!!

Tyler Schreiber made my experience easy

Tyler initially responded to my request for information through edmunds.com. After some research, I visited the dealership to test drive a Mazda3, and possibly look at used inventory. Tyler is very knowledgeable regarding the Mazda vehicles, the history and current direction of the brand. He is also very informed on non-Mazda vehicles and able to draw comparisons to help me make my best choice. After test driving a few cars, I drove away in a new Mazda6 Touring, at a great price. Tyler made my experience much easier and more fun than I thought buying a new car could be. I will recommend him to my friends or family looking to buy.

Rude and Clueless

When I first started taking my brand new car in for service, it was great. I often spoke with a Young Man name Brandon. The last several times I have been there, Brandon has not. Everytime I go in they can never find my lifetime warranty on service for my engine and transmission. They try to charge me every time when it should be free. Then they act like its a hassle to look up my information to find out that I should indeed NOT be charged. Last time I went in to get an oil change and tire rotation, I was accused of having work done on my car somewhere else because THEY lost one of my lug nuts. So that means I drove 6,000 miles missing a lug nut from their mistake and then I got blamed for it. They eventually told me they would just throw one on there for free. Not only do they no longer offer car washes on the weekends... MAKES NO SENSE but they make you wait for hours upon hours even when you are their first appt on a sat morning. Well as of today I have a leaking tire, I called there to ask about the warranty I bought on my tires and received nothing but attitude. So now I am taking my tire somewhere else to get fixed. So I go look in my car and what do you know....... after the last time they rotated my tires they did not put the Lug nut locks back. I am very very very displeased and dreading the phone call I am about to make to them about my lug nut keys. Thanks MAZDA SERVICE!!! Thanks for NOTHING! I am fed up! Im not really sure what happed to the guy Brandon, but i really suggest they hire someone equally as efficient and nice.

oil change

I am always sent a reminder for my service needs,call and make the appt. and so far they have always got me in there and out without a long wait. Friendly people!

Nice people, then what?

The salespeople are in a predicament. Frankly, all of them should move on. Was interested in a vehicle here, only to find out about more than $1,500 in bogus "fees", not plainly stated in the online price. Those responsible should be truly ashamed of themselves. Don't believe what you see online, folks.

Terrible salesman chris germanakos

Purchased 09 mercury milan from salesman Chris germanakos in used cars. Driving home from the dealership abs light came on so I immediately texted him and stated light came on and he said it was on when he drove it. Also 6 disc CD player didn't work. 2 days later I take it back to service. They tell me abs is not covered in their warranty which is Maryland state inspection items only. I was horrified hearing the problem would cost over $1500. I call Chris and let him have it. He said the car is fine it is safe and he didn't know it wasn't covered under warranty but yet he stated he had "been in the business for years". I call xxxxxxxx. He saw I was a young woman and took advantage of me. He knew the whole time is wasn't covered that's why he let me drive off the lot without saying a peep. If he was a good salesman he should have stated he saw the light on when he drove it and said IDK if it's covered under warranty. He is a scammer in my book and would not recommend anyone use him.

Easy car buying experience!

Tyler was extremely knowledgeable about the vehicles, helped us decide between 2 vehicles based on our needs and then negotiated a great deal. Very friendly and down to earth, he made the process easy! Eric finalized everything very quickly. The entire process was smooth!

2012mustang gt

Hi im stephen i baught a 2012 mustang gt form you and idk whats going on with my car but ever since i bought the car the has been a noise in the rear but no one could figure it out but i no ther is somthing wrong and now im stuck payinng for a car that has problems any way could help me

Recall for Gas Filler pipe

Recall was completed,safety inspection done and car wash all in 1 hour and 30 minutes.The customer's lounge upstairs is very comfortable. With coffee

So glad Emily is back!

I just want to say Emily my service advisor at Rich Morton is AMAZING! So glad she's back and honestly they'd be fools to ever let her go again. She truly makes coming here a cool and easy time. When she's not here, they are still good. However, Emily makes them GREAT! Also thanks for the new coffee. That is a definite plus and much needed addition to the waiting area. A+++++ Rich Morton!ThanksJay Taylor

The service as usual went well.

I have lived in Baltimore for just over 10 years. Approximately 8 or 9 years ago I had a major problem with the '96 Ford Taurus I owned. I went to a nearby shop, but they no longer did the type work I needed--I had a blown spark plug. This person recommended I go down RT. 2, pass Bob Bell Ford and go to Rich Morten. They did the work for me. But the car had lost most of its' oil during the incident, so I asked if that was going to be a problem. The service consultant sent me back to the service technician who had done the work. He explained to me why it should not be a problem. I was very impressed with him. I had never before gone to a dealership for non-warranty service. However, ever since this first time experience Rich Morton is the only place I bring my car and my son's car for service. Three years ago, I bought a 2009 used MKZ from Rich Morten. (I have not bought a new car since the '96 Taurus. I've had good results with upscale used cars. The one caveat I would add is that in the last couple of years the dealership has dropped Lincoln and become solely a Mazda dealer--my son's car is a Mazda. I continue to bring my Lincoln to Rich Morten. And their has been turnover in the service department. So far, however, I continue to be satisfied with the service I receive from Rich Morten.

Fast & Friendly

I was able to make a last minute appointment for an oil change. I was warmly greeted. The service was done on time and the car was washed! A consistently pleasant experience.

freindly and efficient

As always quick courteous servive. Emily was excellent as always.. Own 3 Mazdas and look forward to seeing the Mazda speed 3. Keep up the good work.

Maintenance review

Took my 2016 Mazda 6 GT in for its 2nd oil change, and tire rotate and balance. I was in and out in less than an hour and a half, including a car wash. Was very pleased with the service that I received. Also had a quick consultation with Jeff from the body shop regarding a question I had.

very freaidy people

very good service on time and out the door car very clean lot easy to find car or suv typeyou want to buy all in line up of each model type

Excellence Service

I took my car in for a oil change and as always received excellent service. I love that they washed my car without my even asking them to!

Excellent

My vehicle was taken at the time of my appointment. It was finished exactly when they told me. Got the car back cleaned inside and out, My service advisor was with another customer when I arrived and another one jumped in to help me. There was never a wait.

They did a good job ,but could have been better

Good service than they did earlier , but I complained about my engine noise being more which I am sure whether was taken care.But overall a good experience , Would recommend it for others too !

A+ service!

My car is serviced only at Rich Morton. Whether a scheduled appointment or emergency service, I am pleased with the service I receive and the staff as well.

Best place around, never been disappointed

management will alway go above and beyond, never disappoints. While not always a great experience, sometimes things happen.... But unlike other places the staff and especially management will quickly answer and or correct any problem. I love this place and have purchased two new vehicles from their. Been a customer for over 5 years now and will continue to be for a long time.

It took nearly 3 hours for an oil change and alignment!

I'm not sure why an oil change and alignment should take 3 hours! I had an appointment and I did tell the service representative that I would be waiting. I was told that the two items should be finished in less than 2 hours (an hour and half to be exact) and that's why I chose to wait. In the future, tell a customer with an appointment the truth!!!

Bought a Car from Chris

Chris did a great job helping me find the perfect car to fit my needs. He was also very helpful with getting my financing and make the car fit my budget.

great service

I drop my car off for 30000 miles service on Friday my car was ready in 2 hours. The guys at Rich Morton Mazda did a wonderful job on my 2015 Mazda CX5 a great place getting your Mazda service

The body shop did a great job

Customer service and the body shop manager ( I don't no his name) and Charlie did a outstanding job and I would recommend other people here

Reliable, trustworthy, and friendly service.

I have a 2002 Lincoln LS that has been serviced by Rich Morton(RM) since 2010. At that time they were a Lincoln dealership but Lincoln has moved on. I remained at RM because they retained many of the Lincoln mechanics and their service has always been superb as it has been recently. I would have rated them a 5 star rating, but recently an aftermarket component was used for a repair and it apparently was not compatible. After lengthy troubleshooting and a couple retrurn trips to RM the solution was to obtain the OEM Motorcraft part which corrected the problem . Lesson learned for me is to insist on an OEM component to reduce compatibility/configuration issues. Obtaining the OEM part may delay a turnkey repair and the use some aftermarket parts does have risks. Thank you Dan Reid. He was very helpful during this service and I also thank Jim for the friendly ride to and from home while my Lincoln was in the repair process.

Up front and Honest

I had a great experience with Ryan Wiegand. This is the second car I've bought from him, and he was always a pleasure to talk with. I felt like I got a great deal and had zero buyers remorse.

Positive Buying Experience

I had a very pleasant buying experience at Rich Morton Mazda. Matt was knowledgeable and friendly, but never pushy. He let the the car sell itself. Then he gave me time and space as I weighed the pros and cons of my decision. Ginger was professional, but also very kind and helpful. She made the financing step as easy as possible. I feel that I got very personal service. I look forward to continuing to work with this dealership.

Great

Always have an answer to my questions I ask! Gives me suggestions to figure out the problem with the mirror! Always done in timely matter!

Amazing

These are the most helpful, honest, and friendliest group of people you will ever meet. The customer service is amazing and Emily is a great asset to the dealership.

Routine Service

Always have had my two Mazda's serviced at this dealer and they have been friendly and competent every time. Will continue to use them.

Winter Service

I purchased my CX5 at Rich Morton's and I drive out of my way to take it there from Silver Spring for service. I make an appointment and let them know I will be waiting for my car. The wait time is always very reasonable and works for me. I can spend time in the lounge watching tv and handling emails, phone calls etc. One thing I had been thinking was service is great here but it sure would be nice if they would run my car through the car wash especially this time with all the road salt on it. Wouldn't you know when I went out to get my car it had been washed and looked brand new. They absolutely exceeded my expectations.

no appointment

Great service as usual and without an appointment. As usual everyone was very friendly and helpful. The waiting room was clean as were the lavatories. Plenty of reading material while waiting for my car.

Bought a new CX-5

Tyler was terrific. He quickly gave me a great price that was much better than Tru Car or what other dealers were offering. He was patient and got me a solid price on my trade-in as well. He thoroughly knows his business and made sure that I was comfortable with the dealership, the car I bought and the price I paid. There were none of the last-second changes or haggling and I really appreciated that. I tend to be very cynical about the car buying process but I feel like Tyler treated me great and I would 100% buy from him and Rich Morton Mazda again.

Incomplete

The last two times I visited something was wrong. The first time the technician didn't put my door panel on completely. This time the technician didn't return my wheel lock. I had to take the time out to stop back and get it. This has nothing to do with the service employee Ray. He handled everything well and made sure I was satisfied.

Recall Review

I received a recall from Mazda concerning the GPS distance control on my Mazda 6. It had to be reprogrammed and all went well. Thanks for the wash job.

Better then others

Offer great benefits for buying a vehicle are straight forward and down to the point and know what there talking about hope the service is as good as the sales

Purchased new car

Simply was a great experience my husband s first new car purchase they made it work for us we love this car actually my husband loves this car ! He even came back and purchase the all weather mats and hood guard to keep his baby nice ! Very impressed with Tyler and Eric they weren't pushy and made us feel comfortable with our decision on our purchase ! They made a dream into a reality ! All I know is that we will continue with this dealership when the next car purchase happens!

nice dealership

Nice place to buy a car very nice cars and personal would recommend friends and family Would buy another in the future from them period

And They Washed My Car, Too!

I had a rear left light repaired at Rich Morton Mazda last Tuesday. I was told the repair would take about 1 1/2 hours and it did. I was able to wait in a nice customer room with wide screen TV and Computer. The work was completed in 1 & 1/2 hours as noted. The car was washed and vacuumed inside. I am pleased.

Easy to work with sales team

I purchased a CX-5. The sales person was really interested in working with me and giving me the best deal he could. No pressure to buy either time I visited Rich Morton. Made buying a new car an uncomplicated adventure.

Excellent people and service

I was looking to buy a used Mazda 6. As usual, visited a few dealerships and websites and read reviews. I stop the search when visiting Rich Morton Mazda, I was attended by Shan Marfani, very nice person, a gentlemen, cero pressure and knew well the story of the car I was looking.After a test drive, plus the security of buying from a reputable dealer, I went ahead with the purchase, after wifes approval of course. Even though I live in Chevy Chase, it was worth the drive to Pasadena MD. They had the best price security combination in my book. What really made the sale was Shan; the morning I drove there was snowing and coming from two 2 other dealers that were kind of pressuring me to go ahead with the purchase, I instinctively back out on those situations... with shan It was easy and direct.I highly recommend the drive there if you are coming from Chevy Chase, Bethesda area.

The Service was excellent

I purchased a CX-5 From Rich Morton Mazda. There was no pressure to buy, the sales manager and the sales person were well experienced and no pressure was brought to bear. This was a wonderful experience.

Rude and over priced

Making the appointment was the only easy part of the service. I arrived on time, but the service person Emily that had helped me for the past few years was not there (probably no longer with the company). The gentlemen who helped me asked if there were any problems that needed to be addressed during my regularly scheduled appointment. When I answered yes and explained the issue he told me unless it was really obvious there was nothing they could do. How about answering "we will look into that". Instead he treated me like I was a stupid female that didn't know what I was doing. On top of that they said I need a regular simple brake job, they quoted twice as much as anywhere else. When we picked up the car my husband tried to clarify the price and the service rep was rude and just answered "yep that is our price!" and then he made a snide comment about my husband as I was walking out of the door. I purchased my car new from Rich Morton and have had all my service work competed through them, I am also in the market for a new Mazda. I guess I will be looking else where for a mechanic and somewhere new to buy my Mazda

Michael the reason for my rating

Great Service no high pressure sales and the customer is is in the driver seat I would recommend this dealership to anyone. Awesome customer service

All around great!

Purchasing my pre-owned vehicle at Rich Morton was a terrific experience. The dealership is attractive and everyone I spoke to was friendly, and efficient, and I love the car!

On time with their scheduled completion time

My dealings with this dealership has been a challenge because of a past warranty issue on a vehicle purchased there. I will say they went out of their way to obtain a satisfactory result for me. The entire staff there always seem to have the customers best interest in mind. Would I purchase there again? Yes. Would I reccomend this dealership to friends or family? Yes.

Great service done on time!

This dealership usually does an excellent job and always is on time with service/repairs. They are easy to work with and professional to boot.

Great experience start to finish!

Very positive experience from the moment I walked in. I knew what vehicle I was interested in and they had several different configurations available. After much thought I had selected my new car. It was painless through the rest of the sale, and finance. Joe was great and would recommend him to family and friends.

Very Satisfied

This was probably the smoothest car buying experience I have had. After doing some research I decided on a Mazda6 and saw that rich morton had my desired configuration in stock. I put in a request for more information and was contacted by Tyler within 10 minutes. He answered all my questions and even let me run the car past my house to make sure my computer equipment for work fit in the trunk. Negotiations were quick and the process took less than two hours!

Great car. Great price. Great price.

I had not purchased a car in over 11 years, needless to say I was a little concerned. My worries proved groundless. Tyler answered all my questions addressed my concerns and was abe to provide a great cat at a great price. Financing was painless thanks to Ginger.

Enjoyable Experience

Usually purchasing a vehicle can be a hassle but i have to say Ty made the process so effortless and relaxing, him and Joe the store manager made sure all of my needs were met and im so happy i chose this dealership to purchase from , will definitely be back .

A stand out salesman

In a sea crowded with liars and con men, Ryan Wiegan separates himself from the stereotypes. His care and attentiveness is unprecedented in this field. He not only tries to help every customer in a custom and unique way, but he does this dispite the moronic management that he is surrounded with. It is truly surprising that there are still car salesmen out there that aren't just conserned about the bottom dollar and telling the customer what they want to hear in order to make a sale and then dissapear. This dealership is miles behind the competition when it comes to customer care and service, but Ryan is clearly the exception. Where ever he works at, I would highly recommend working with him when you need a new vehicle.

Best car buying experience ever!!!!

For the first time in our life's buying a car was a pleasant experience, my salesman Shaun Marfani was great explaining all the features of the car, he was very patience and he answer all my questions ( and i did have lots of them ) but the best part came when I meet the manager Joe Frantum who was very concern about my needs and budget, he have the best attitude for the business and make me and my wife very happy customers. I will definitely recommend this dealership to whoever is looking to buy or lease a new car. Great team great attitude!!!!

Attentive and eager.

My uncle and I were very close. He worked at a Honda dealership in Annapolis where everyone knew him and his family (me). I've only driven Honda's and when he passed I found it hard to give up the car we bought from him. I ended up giving my brother my car which I bought from him (at a family discount) and was going to automatically just get another one from the same dealership. Why wouldn't I? They knew me, right? It felt like family when my uncle was there. When I went in to look around it was far from it. The place was empty and it took them well over an hour for anyone to ask if I needed help. I knew everyone in there, they were all at my uncle's funeral. They all shook my hand there. But when I needed help or guidance I got terrible salesmen. There were no questions as to what I was looking for. The clear vibe of their agenda was pouring out of everyone there. I left. My brother and I used my old Honda for about a week as I shopped around. And one day I saw my friend Devin Hughes facebook post about working for Mazda. I needed a car. He was selling cars. And really nice cars at that. I've never bought or leased a car before but the whole experience, Devin, the familiarity, the kindness and patience of his managers, the other salesmen and saleswomen all chiming in...it was a team effort and felt like a family walking me through it. I've never bought a car before or leased one, but the bar has been set if I ever have to again. Where I thought I would be treated like family, I wasn't. Where I was going for the first time, I was family.

Great experience - Ryan Wiegand

Dealing with Ryan Wiegand was a great experience. The Dealership and Ryan Wiegand were awesome! Very professional and made the process extremely easy. I will use Ryan again. Thanks,Bryan Odenton MD

Great Salesman - Bill Readling

I purchased a Mazda CX5 yesterday from Rich Morton Mazda from Bill Readling. What a pleasant experience it was! Bill was a very professional, knowledgeable Sales rep and he let me browse the cars I was interested in with no pressure. He allowed me to make a decision on my own and even brought a car out of the showroom so I could see the color of the vehicle in the outside light. I was not sure I was going to buy a vehicle yesterday but with Bill's help we negotiated a deal that I could not turn down. I bought the CX5 that he took out of the showroom and I love it.I want to thank Bill for helping me purchase my new CX5! I will most definitely go see Bill when I am ready to buy another vehicle !Donna Z

happy with my decision to purchase here

I want to thank Ryan W. for his help with my new Mazda 3. I had a specific budget that I needed to stay within and Ryan made it happen. He was very patient and I appreciat that very much. Very good experience and I didn't feel pressured.

Overall a great experience

I purchased a 2010 Nissan Sentra SR about 6 months ago from this dealership. I was a little skeptic as the dealership is about 90 minutes from my home, but my salesman Tyler was more then willing to provide me with some extra pictures and close ups of the vehicle. One of their biggest advertised perks was the Advantage program, granting me free oil changes and a guarantee on my engine. I was informed that when I arrived that in order to keep these perks, all of my service must be done at the dealership. Admittedly, I was a little bummed because of the distance, but they assured me that they would do everything they could to accommodate me. I have finished my second service appointment and I can say they have owned up to that expectation. The staff was quick and friendly during my first visit, and gave me a loner vehicle upon request for my second, so that I could run some errands. I hope to keep this car for a good amount of time but will definitely be going back to them for the next one!

Great dealership

I recently bought a Mazda 3 from Shan Marfani at Rich Morton Mazda. He made the car buying process pretty enjoyable. He was well informed about the car I wanted and didn't try to sell me on additional products that I wasn't interested in. A week later my father bought a Mazda 6 from him.

Great Service from Mr . Ryan W.

I just recently purchased a used Lexus from Rich Mortons . With Ryan's help , I was able to walk out of their showroom in a very timely manner . He was a pleasure to deal with . He made my car buying experience very painless ( which is not always the case ). Thank you very much Ryan!!!!! Great Service

Car buying

Dealt with Ryan Wiegand he went above and beyond to get us the best price and a great deal and was very knowledgeable of the product and packages available

Helpful and Informative

My daughter needed a new car, and I was helping her look at various makes and models at a number of dealerships in the area. However, one dealership, and one salesperson stood out among the masses--Rich Morton Mazda and Ryan Wiegand. Ryan wasn't pushy; and I was impressed at how well-informed he was about each model he showed my daughter. Additionally, he listened and took the time to carefully explain each of the unique features. I was impressed at how intently Ryan tried to genuinely find the right fit of car for my daughter's picky choices....and more importantly he managed to stay within her budget. He didn't try to upsale her on features and plans, but successfully sold her a great car that I feel certain will be reliable, economic and safe. Overall great experience to what started out as a stressful and frantic seatch on a limited budget. Thanks again Ryan!!!

Buy a car from this dealership today!

I hate buying a car,or at least I always had until I met Ryan.Ryan Wiegand and Rich Morton Mazda changed my car buying experience.Where once I was overwhelmed Ryan created a fair, inviting and welcoming atmosphere at Rich Morton Mazda.Sure, Rich Morton Mazda wants to sell you a vehicle but how many places will make you want to come back and buy your next five cars?Amazing service....Amazing Rich Morton Mazda!

Great people to work with

Ryan Wiegand goes above and beyond to help his clients... I've purchased my last 3 vehicles from Ryan. 1 new and 2 used vehicles and he helped my son get the best price from another dealership. I'd recommend Ruan to anybody be getting a vehicle.

Great Salesman

Ryan went above and beyond to meet our needs and find us the right vehicle. His hard work and attention to detail made our experience a positive one. He was very knowledgeable and answered every question I had. I would highly recommend Ryan to all my friends and family.

Completely Satisfied

Mr Wiegand was completely professional and demonstrated a no hassle demonor during my visit. Even though I did not make a purchase the day of visit. I would recommend him to all my family and friends for their automobile purchases.RespectfullyMr McGuire

The easiest and least stressful vehicle I've ever purchased!

I bought a Mazda6 from Rich Morton Mazda and I love my car. Ryan Wiegand was my salesman and he helped me find the perfect car! He was very concerned about me being happy with my car and transaction in whole! He helped me pick out the perfect accessories and had them installed and ready for when I picked up Mazda6. I will definitely be back to visit Ryan when I'm ready to buy another car!

Great

I leased a 2016 Mazda 6 in July. I came to the dealership late in the evening and the gentlemen working with me stayed well after closing time to work a deal with me that I felt was fair. They never were rude or inconsiderate with me, regardless of time. They were both focused on making the deal right for me and getting what I wanted out of it. This dealership has a bad rep for some reason, but I don't see it. Maybe attitude on ones part has something to do with it?

Great first and last impression!

I was in the market for a specific model and my sales person Ryan Wiegand tracked it down! Thanks again Ryan for going above and beyond! Great dealer!

HORRIBLE EXPERIENCE!!! DO NOT BUY A CAR

I bought a car from this dealership and they refuse to fix their vehicle during the 30 day period. My salesman told me, they will look at the car, but will only fix items under the State of Maryland Inspection requirements..This dealership should be investigated for their business practices. I never thought my first time car purchase would turn out like it did.. They sold me a car with engine, brakes and sensor related problems.. I bought this vehicle in October and it was a bad purchase.. I will make sure my voice is heard all over the State of Maryland to make everyone aware about this horrible dealership! Mr. OLD MAN RICH MORTON should be ashamed of himself and I am sure he is aware of the problems stemming from his employees..

Treat you like an idiot

Quoted the most outrageous price for a repair. Had not estimate to prove, but rather pulled the figure out of the air. Should be investigated by BBB.

Terrible manager. Find another dealership.

My wife and I test drove a truck we were going to purchase after taking the time later to test drive another truck like it from another dealership. We wanted to compare the 4 cylinder at Rich Morton's to the 6 cylinder that was at the Toyota dealership. Chris and Dwight who were the sales staff were polite, easy to talk straight shooters, but their manager walked away from us and pretty much told us to take a hike when we informed me we received two trade in prices on our current vehicle at $3500 and $4000 from reputable dealerships. We were not there very long and didn't even discuss financing, but the manager addressed us and told us his viewpoint and informed us that we should go elsewhere because the prices at his dealership were "real'. It is worth noting that when I told my salesman that I had a trade and how much I was already offered elsewhere the manager walked up and asked for my keys and then took my car for a ten minute test drive without even asking or informing me he would be doing so. I think it is worth noting that I would have quickly bought the truck if he had just said he would give me $3500 for the trade. But, he was so rude with his "real" numbers and acting like we were the stubborn party that I felt it warranted to give him a review that was fitting. And, I have never wrote an online review in my life.

Proceed with Caution

We purchased a used BMW M3 from Rich Morton Mazda in mid-February of 2014. After several attempts to address a recurring "check engine light" we were very concerned that there may be a significant engine problem which had not been correctly diagnosed. We were assured by the service manager as we approached the end of the 30-day warranty period that this was a "known" problem to them and we could rest assured that they would stand behind this car. After another attempt to correct the problem shortly after the 30 day warranty expired, we took the car to BMW of Annapolis. What was diagnosed very quickly was a $4,500 Vanos repair. Rich Mortons refused to repair the car. We were told by the General Manager that we were a bunch of "whiners" and that they were not going to fix the car because the warranty was no longer in place. BUYER BEWARE

Look Elsewhere

Getting ready to buy a new car - and have been visiting websites, reading reviews, etc.. Just wanted buyers to be aware of our past experience so they can make an informed decision. We purchased a used BMW M3 from Rich Morton Mazda in mid-February of 2014. After several attempts to address a recurring "check engine light" we were very concerned that there may be a significant engine problem which had not been correctly diagnosed. We were assured by the service manager as we approached the end of the 30-day warranty period that this was a "known" problem to them and we could rest assured that they would stand behind this car. After another attempt to correct the problem shortly after the 30 day warranty expired, we took the car to BMW of Annapolis. What was diagnosed very quickly was a $4,500 Vanos repair. Rich Mortons refused to repair the car. We were told by the General Manager that we were a bunch of "whiners" and that they were not going to fix the car because the warranty was no longer in place. BUYER BEWARE

We'll see...

Initial impression was not so good, but they seem to be trying to make it better now. We'll see how it goes. Fingers crossed.

Beware

I went to this dealership to purchase a vehicle and although the sales guy was friendly, I was not pleased with their games they played with the pricing. Point blink is, this dealership has no integrity. They tried to offer me 2500 less dollars for my trade in then I was previously offered and they tried to screw me on the price of one of their new cars... They wanted to sell me their vehicle for 3k more than the upgraded trim of the vehicle I was looking at. How can you sell me a Touring at 3k more than you have your grand touring advertised for online???????? Lying, selfish, no good....

Great experience! Eddie is a great salesman!

I just bought my first Mazda from Rich Morton Mazda. Eddie Coker was so helpful. He showed me all the features and options I had available, answered all of my questions, and when it came time to buy the car, he walked me through the process. Jimmy was also really helpful in getting me the financing and payment that I wanted. I'm very happy with my purchase and very happy I went to Rich Morton Mazda. Thanks to Eddie and Jimmy for a great car buying experience. :) If you're looking for a great and reliable salesman, ask for Eddie.

BEWARE OF THESE FRAUDS

Drive past this place to anywhere else, avoid this dealership at all costs. My sales rep who was living with the manager at the time told me flat out lies about what I was getting and when I confronted the sales and service manager they basically told me oh well your loss. My family purchased 5 vehicles from this dealership and they have royally screwed us over. I would never reccomend this dealrship to anyone, all warranty and service agreements are complete shams. Beware. Beware. Beware.

Excellent Service Department

Rich Morton continues to be my dealer of choice although they no longer are a Ford/Mercury Dealership. I made a huge mistake of taking my Ford Truck to Koons Ford for a rebuilt transmission because they were closer to my home. That decision was the worst mistake I have ever made with a vehicle as Rich Morton has handled all of my other work with wonderful service. I trust them completely with my vehicle and I much appreciate how they have taken care of my Truck over the years. The staff is wonderful and I especially appreciate Emily's assistance since she has taken over my service requests from Frank (who retired) who was also wonderful. I believe this is all due to the superior management of Dennis Elliott as a great team is usually the work of a great leader. I'm not that close to the dealership but I will not use any other service dealer.

Issue Corrected - UPDATED

To resolve the situation that occurred in September, Rich Morton's GM and AGM righted the wrong. Through the whole process, they held my hand and were very apologetic. They were able to wipe the slate clean and provide excellent customer service. After this transaction, I would recommend his dealership to anyone in MD looking for a vehicle.Ask for Neal, Joe, or Tyler. They will definitely take care of you and you will not be disappointed with the customer service.

Good customer service.

Got back to me right away with information from my request. Great follow up in my interest. Full disclosure about listing disparity (vehicle actually manual not automatic transmission). Friendly and helpful to save travelling far to see a car that I may not be interested in.

Cash Buyer, No Trade In. Why So Slow?

I arrived to buy a pre-owned vehicle. Told Saleman I was a cash buyer. He wrote up the selling price including finance charges? He would not let me leave to get my check to buy the car until he had my information? What info? He wasn't sure. Turned out all he needed was my birthday? Then, he acted like I was stalling by asking how long it would take me to get the check (once he finally released me)! When I returned with the check, the paperwork (Remember, it's a CASH deal) was Still. Not. Ready. He proceeded to show me around the dealership" Service and Waiting areas, etc. Paperwork still not ready!!! I left and got lunch and let him worry if I was coming back!! Then the paperwork Lady said my check was for $20 less than what she calculated!! Even though it was EXACTLY what the salesman quoted me. Won't be going back there!

Be aware. This place is a Joke.

Don't waste your time over here. The management doesn't really mean what they say. They think it's a joke. They will waste your time and not keep their word.

Thank you for fixing my Corvette

I bought a used Corvette from Rich Morton Mazda and it did come with a warranty. Richard (the sales person) was an amazing person to deal with. He was very fast and he made the process of buying and trading-in very convenient. Jimmy (the manager) and John (the financing person) were awesome too. I was treated with respect and they were willing to work with me.I went to the service department twice to fix warranty small issues with the car and they fixed the issues very promptly. Both times Brandon was extremely friendly, kind and polite when I brought my car over there. I submitted a ticket request on Monday night and I got an email response early morning on Tuesday to bring my car over at 9:30 am. They identified to issue very fast and they were able to correct them.I love their waiting lounge, it does have a WI-FI that let me work from there while I was waiting. They may need more power outlets for people who need to recharge their laptop or phone.I am very happy with both the sales process and the service team. Thank you again Rich Morton Mazda team!

Unpleasant Experience

I thought long and hard about whether or not to write a review on my experience with Rich Morton Mazda and I feel 100% obligated to share. The buying process was great. Hands down great customer service at the beginning. Shan Marfani was awesome and very professional. That's where the buck stops. Before we signed the contract we were promised (our mistake) that what seemed to be a very small problem would be taken care of by the service department. Our car stayed with the dealership for two weeks and they refused at first to properly fix our vehicle. Neal J. tried everything under the sun to fix the car the cheapest way possible. He did not want to eat any cost for fixing our vehicle and continued to ignore several of my phone calls. He is the General Manager and he refused to take the proper measures to thoroughly fix our vehicle. It was a constant battle to try and get an issue that we pointed out before we signed the contract and was assured by Neal J. would be fixed. The car was under warranty but Neal would talk around the real issues and claim he was trying to help but didn't want to pay to actually fix the issue. I was actually yelled at over the phone by a supervisor there and the only person who remained professional was Shan. It is absolutely crazy that higher up management needs to take another class in TRUE customer service. My husband and I were extremely stressed out by the back and forth and lack of concern for our sacrifice as the customer. We finally got our car back and everything is fine. The service department and Shan took care of us but once the sale was final, Neal J. and the sales reps completely changed. It was a nightmare and I highly suggest to make sure you never take a dealer on their word. WAIT and get everything in writing because all changes once they make the sale. Rich Morton Mazda does not deliver on its word!!!

Jimmy, John and Richard are the AAA+++ team!

I have to give them 5 stars for my 1st Corvette buying experience. Jimmy, Richard and John are the AAA+ team, they are AWESOME, AWESOME and AWESOME! It is the best looking Corvette at NASA Goddard Space Station right now. Thank you very much for helping me to buy my first dream Corvette! The buying process was simple, easy and they are very polite and they were willing to work with me to get me the best deal! I really appreciate what you guys did. Thank you very much!!!! I will come back and I really recommend Rich Morton!

Worst Dealership ever

Worst Service Department Ever, Was told they would fix problems with the 30 day warranty and they are Liars. All about the bottom line. Not trust worthy.

Wonderful car buying experience

I am thrilled with my Honda that I recently purchased through Rich Morton! Everyone was helpful and friendly and strived to make my car buying experience hassle free. The sales department took care of my family and I and gave us a great deal! I would recommend this dealership to my friends and family. I especially want to thank Mike M. And Neal J. Taking care of us!

my dealer for life

I recently purchased a Crosstour EX -L from rich Morton Mazda I had been looking for one for some time I got a great trade in on my old Buick and a great price on my new preowned Crosstour the service was amazing. I had pleasant dealings with Mike Neal and Eric hands down the best Car buying experience ! A real class act

Price Games

I went to the dealership to purchase a used vehicle and I was prepared to negotiate a fair price for all. The sales manager stated the usual we cant go any lower the normal sales tactics. Well as I continued to do a search for another vehicle today that price that couldn't go absolutely any lower is magically 1000 cheaper with taxes would have still come out less expensive than what I was willing to pay. I had check in hand and ready to make a deal. Maybe it is just me and i may have rubbed them the wrong way having my own financing and done research on the vehicle and having prices in a 150mile radius and being an educated shopper. On a positive note if you do go there see Mike if you do go there he is an excellent young man that will try his best.

A gr eat place to do business very kind up front and...

A gr eat place to do business very kind up front and honest Sales force bill and Neal Johnson were a great help I paid Less got more for my trade Then I expect it imagine that

I was referred to Neal Johnson by my friend Jeff Alt, the...

I was referred to Neal Johnson by my friend Jeff Alt, the Used Cart Manager. I had met Mr. Alt in April, 2013, when I purchased a used 2010 Mazda 3 at Rich Morton's Mazda. Although I liked the 2010 Mazda 3 very much, I was not happy with the way outside contract salesmen were brought in to clear out the used car inventory at Rich Morton's by offering deals that most customers could not turn down. After i had the car I was pretty satisfied with the deal until I found out the Kelly Blue Book trade-in value was about $12,000 in April, 2013 - almost half of what the salesman sold the Mazda to me!! I believed all the nonsense that the salesman told me, like the Mazda 3 was worth $30,000 new in 2010. The whole thing left me feeling used, but I did not got yo Mr. Alt until I had decided I wanted to buy a new 2014 Mazda 3, and I knew I would get a low trade-in on the 2010 Mazda 3.Mr Alt, when I approached him with the details of the bad experience told me that he would be willing to look into it for me, and since I wanted to buy anew car from Rich Morton, I felt that they could work something out for me. I first met Neal Johnson last night when he called me at home and told me that Jeff Alt had told him the details of my situation, and that he would like to tale over for Mr. Alt and help me. Neal Johnson had a special position at Rich Morton, including investigating situations like mine with other unhappy customers.Mr.Johnson was honest with me when we talked in his office. He told me that he could not really compensate me by adding more value to the 2010 Mazda 3. In fact, because the 2014 models had recently been introduced, the 2010 was worth even less than when I bought it last April. He asked what what I wanted in a new car. I showed him the MSRP of the 2014 Mazda 3 Grand Touring I Series (about $25,000), and I said I expected that I would have to have them order it for me. Mr. Johnson told me that they had a new Mazda 3 on the lot that was the color I wanted, but it had more options (top of the line). I told him that I did not think I could afford that model (MSRP: about $29,000). He asked me if I could buy nit if he sold it to me at dealer cost. He wanted to compensate me in some way for the bad experience in April.After more conversations with Mr. Johnson and his finance officer I saw that we could settle on a deal tat I could handle, so I drove home in the brand new 2014 Mazda 3 with options I had only dreamed of!! I felt very grateful to Neal Johnson for his sincerity and his desire to compensate me for my bad experience. My opinion of the Rich Morton Mazda dealership has greatly increased in the last the days!

Nice folks who bend over backward to help

I NEVER write reviews online, but I just needed to share that my experience with this dealership has been incredible across the entire organization -- from the buying process with Shan, to the paperwork with Eric, to the service with Emily. I will never take my car anywhere else. Really nice people who do the right thing. It's been a pleasure.

Selling Used cars that have been in accidents

I was on their site and reviewed two cars. If you check the carfax on both of them... it clearly says they were in an accident. No where on the dealer's ad does it say they were in an accident. The real kicker is one of them are selling for the same price as a similar car not in an accident.

Rich Morton Mazda was the best experience I have had in...

Rich Morton Mazda was the best experience I have had in purchasing a car! Our salesman Ryan was friendly, helpful and right on target for our car needs. He was able to set us up with a Certified Pre-Owned car that only had 700 miles on it! and the car comes with a full warranty as if it were a brand new car! The dealership gives us oil changes for the life of the car! Ryan made the transaction smooth and easy. I was able to take possession of the car moving quickly through the finance department as John was friendly, helpful and got us the best interest rate! They gave us a full tank of gas at delivery and the car was clean as ever!I was the owner of a 2008 Saturn Outlook which died at only 87,000 miles. The transmission stopped working. Rich Morton Mazda was the only dealership that was willing to trade my Saturn for my new Mazda 3! We are so grateful to them for helping us out of such a terrible predicament. We could not have been happier that at Rich Morton Mazda.

Great Experience

Had a great experience buying a car here. Chris Germakakos was our salesman and he was great. Very laid back, no pressure. The whole team really worked with me to get a great deal with financing...cheaper than my credit union!

Great Experience all around!

My experience working with the staff at Rich Morton Mazda was amazing. They made my time there very comfortable and the car buying experience seameless. John Bonanno and the entire support staff were A++ - I highly recommend them for your next car purchase.

Mazda6

Sean Jr. was very helpful, knew his product 100%. I will return for all my services needs. Highly recommend.

Car Repairs

I had to have my car repaired after an accident. The service staff was absolutely excellent to work with. They took care of everything !! I could not have asked for better people to work with. Kudo's to the body shop and personnel !!

It was actually a pleasant experience buying a car from...

It was actually a pleasant experience buying a car from Rich Morton Mazda. Ryan was great and answered all my questions not once did I feel any pressure to buy. His goal was to make the customer happy and so far he has succeeded I will recomend Rich Morton Mazda to others.Thank You

I had a very good experience. Quick, easy, and very...

I had a very good experience. Quick, easy, and very reasonable. No issues to report. I love my new car and I had a great experience working the salesman and the staff. Thank you very much for everything.

Quick and Easy

Ask for Chris! He was helpful and made things easy.

My salesman was wonderful. He was extremely knowledgeable...

My salesman was wonderful. He was extremely knowledgeable and very polite. I would definitely recommend this dealership as well as salesman Mike McGrath to any of my family and friends interested in purchasing a new or used vehicle.

Great customer service and follow-up. Kept me posted on...

Great customer service and follow-up. Kept me posted on progress of repairs, and when I picked u the car, it was showroom perfect!I will return for all service on both cars.

2004 Jeep Grand Cherokee

The buying process I had at Rich Morton's was seamless. I had been looking at cars for close to a year. I went to many dealership around the area Ford in Lanham, Toyota in Bowie and Glen Burnie, Nissan in Glen Burnie and Honda of Bowie and various used dealerships on Richie Hwy and in Glen Burnie. All in all the other dealers were nice and easy going.. except the nissan dealer, the sales manager was a grease ball, but Shan Marfani at Rich Morton Mazda was the best. Shan and the finance guy Eric were easy going and no nonsense. The price was right the car was super clean so there no haggling was necessary. I would defiantly recommend anyone who is looking for a new or used car to call Shan.

Todd McIntyre was a pleasure to work with. He was...

Todd McIntyre was a pleasure to work with. He was knowledgable, personable and friendly. This is actually the second Mazda I have purchased from Rich Morton. The first lasted forever and it was just time to get a new car. Todd helped me to get the best deal possible and made the process real easy and stress free. Thanks to Rich Morton and Todd.

I had a great overall experience. The process was very...

I had a great overall experience. The process was very easy. Todd an all staff was very patient an helpful, answered all questions that needed to be answered. I love my car an would definitely recommend this dealership!

Used Car Experiance

Mr. Carlton Perry was an excelent Sales Man, No pressure listened to my needs and wants and put me in a Amazing Car. Mr Jeff Alt the Sales Manager was very Friendly and Honest and GREAT guy. Eric in Finance always Does his Magic when it comes to making sure the payments were where I needed them. I was so HIGHLY satified with this Purchase I will recommend them to friends and Family.

Smooth, easy process. The car and specifications were...

Smooth, easy process. The car and specifications were exactly as promised and the entire staff was friendly and helpful. I would definitely recommend Rich Morton !

car shopping made easy

Thank you Rich Morton Mazda and William Readling for making my purchase of a new car such a simple and rewarding process. Mr. Readling was extremely helpful in steering us to the car we wanted and made the buying process very easy and straightforward. I would definitely return to this dealership based on my experience there.

Smooth Process, Friendly Staff

The Customer Service was excellent. The Sales Staff were very engaging and knowledgeable. My Salesman, Ryan was helpful and willing to work with me as much a possible. Ryan was able to answer every question I had about the Lincoln MKX - as well as some questions I hadn't thought of yet!! The buying process was smooth and I wouldn't hesitate to recommend Ryan or anyone else at Rich Morton's if you are in the market for a pre-owned vehicle.

Thank you Mr. Carl Perry

My husband was in need of a car we were not sure which car would give him the comfort and room he needed. Carl Perry took the time to explain the features of the Lincoln MKS we test drove the car and were impress with the ride and comfort. His knowledge of the product was amazing.

Great service, excellent experience!!!

My husband and I had recently purchased two cars ( Ford Explorer 2010 and Mazda 6 2011) from Rich Morton Mazda Dealership. I must say that we had by far the best car buying experience. Shan Marfani was our car sales expert. He was very polite, helpful, and very knowledgeable about all the cars on his lot. Shan was able to find the best cars to satisfy our needs in no time! All staff members who helped us with our purchase were very pleasant! The Manager Jeff Alt did everything he could to get us the best interest rates with a great bank. The financial guy Eric was also very helpful and patient in explaining everything about the purchase. The overall dealership atmosphere was very positive and welcoming! I would highly recommend this business and their car sales expert Shan Marfani to all my friends and family members! Edit

Pleasant experience

The process of buying a vehicle from Rich Morton was very easy and stress free. The sales representitive with whom I dealt, Bill Readling, was very knowledgable about the vehicle I was interested in. And if he didn't know the answer, made sure to find the answer. There was no pressure to buy the car. And when I did decide to buy the car, the usual chore of doing all the paperwork was quick and painless. Overall a pleasurable car buying experience.

Great people and business

My husband and I have purchased two cars through Rich Morton. Both times we worked with Todd McIntyre and he was so helpful and worked with us to get exactly what we wanted. I would recommend anyone to purchase a Mazda and go through this dealer. We love our Mazda CX-9 and CX-5!

Excellent Buying Experience!!

Friday night I expressed interest in a certain Mazda. The following morning I had an invitation from Ryan Wiegand that the car was available and I was welcome to come in for a test drive. Upon my arrival, he answered a few questions for me and then handed me the keys and said "let me know what you think". Ryan and his colleagues were exceedingly responsive to my wishes, put me at ease, and did not hover over my shoulder. That same day I left with a new car (exactly meeting my needs) and the anticipation of forming a continuing relationship with people and a business which had already demonstrated a solid understanding of Customer Service!

Great experience

I wanted take a moment to comment on my experience. At a time when true customer service seems to be a thing of the past, I found just the opposite at Rich Morton's. My salesman Shan Marfani couldn't have more helpful. He took the time to make sure that I was able find a vehicle at a payment and price myself and my family could afford. Upon delivery he had the car backed up to the door, cleaned, filled with gas, and toast warm on a snowy evening. Thanks also to Mr Alt the manager, and Eric the finance manager. They all helped me with my unique needs. I would not hesitate to recommend Rich Morton's to my family and friends! Thanks again!

Overall experience

Awful service. No service, including oil changes, have taken less than 3 hours. Their staff also harassed me at work about completing an customer service evaluation BC their bonus depended on it.

Great Experience!!!!

My wife and I have been shopping for a new family car for about a month. Throughout this time we have experienced some of the worst possible customer service by car dealerships, but not with Rich Morton Mazda and its staff. The saleman (Ryan Wiegand) has made our car buying experience simple and easy. Ryan took the time to actually listen to us about what we needed. I can't say that for other dealerships who seem to have an agenda to sell us what they wanted to sell. Also, I must say we did not feel pressure from Ryan to make a purchase at any point. My wife and I do not rush into large purchases, such as a car, and Ryan understood that. In addtition to listening to our needs, he always took the time to explain every little detail from the car's features to the purchase options (lease, finance, cash buy) no matter how many times we asked him to go over those details. Once we decide which car to buy, we are definitely buying from Ryan.With that said, if you are looking for a new or used car, you need to stop by/call/or email Ryan Wiegand.

Great Dealer & Great Service

I purchased a used Ford Edge in December 2011 from Rich Morton and couldn't be happier with it!!! Even though the the salesman who I worked with is no longer there, the service department has been easy to deal with & has ensured my included services are taken care of. Specifically, Miss Emily Hefner, who even made sure I had a rental car available during my last visit. Everyone has been a pleasure to work with and I appreciate the thoroughness Miss Hefner gives when explaining the notes provided by the technician. I take comfort in knowing what services were done & that they care about me as a customer... a BIG thank you to all the staff at Rich Morton!

emily hefner

I did not buy a car on this day because I wanted to shop around but I love the girl Emily that helped me out. She knew what she was talking about and was very nice. I could see as much as she wanted to make a sell she want me to pick the right car for me. I will return just use her again. Thanks for yorur help.

I travelled from North Baltimore to work with a tried and...

I travelled from North Baltimore to work with a tried and true friend from a closed dealership. Ryan work hard to put me in the right Town Car for the right price.The dealership has always kept its word under the contract and warrantee, and goes the extra mile for the customer.The concierge service is a real plus -- ATTABOY RICH MORTON CREW!

sales team was great answered all my question and I left...

sales team was great answered all my question and I left with my dream car , great financing, just a great experience all the way around highly recommednd this dealership for your next new car

Everyone at this dealership are always helpful and...

Everyone at this dealership are always helpful and efficient. Everytime I bring my car to this dealership for checkups and repairs, it is ready when promised, the appointment times are kept, the work is done right and I can trust that when I get into my car with my family it is safe.

My Wife stopped in for a test drive and Artie provided a...

My Wife stopped in for a test drive and Artie provided a price quote which was good til the following Monday. We had planned to buy next fall but the price was better than expected and the dealer provided a fair value for our trade-in. Great overall experience, Thanks!

THIS IS LONG FOR GOOD REASON: First, as checked off...

THIS IS LONG FOR GOOD REASON:First, as checked off above, my overall experience was excellent. For those interested in EEO statistics, I'm an over 50yrs old blk male. (this was not requested by the dealership) My 2001 nissian maxima se, got t-boned(lady ran a red light. no injuries) that resulted in front end and passenger side damage. I talked to David who very throughly explained the insurance proceedure. The car was towed to the body shop within a few hrs of the accident. My insurance co. gave them 10 days to complete repairs which was surprisingly done to my dismay. I had a 'new' camaro (ins.rental) and didn't want to give it back :-) the worksmenship (I checked) was very good. It would have been 'excellent...' I was told the paint chips on the front of the hood wouldn't be visible after they put a powder coloring and clear coat on it. Well I got the CLEAR COAT which made it look better than when it came in. Maybe they forgot the powder. I'm not upset. It wasn't part of the damage. As for custormer service, both David and Russ were very informative, cordial and professional. Actually showing me the extent of damage and how aspects of the repairs would be preformed, ie...the use of the hydrallic puller for frame/grill repair. I felt totally at ease. All questions were answered to my satisfaction. David is in the wrong line of work and is probably underpaid! He deserves an 'Oscar' for his high engery personality. I'm not suggesting he's phoney, in any way, on the contrary, he's quite engaging. Lastly, prior to the above accident, I broke out my rear vent window to retrieve my keys I obviously locked inside. (note: if you have to break a window DON'T break the vent one. the driver or passenger windows are easier to replace if you do it yourself.) In the intrum, I taped it up. I got a replacement from the junkyard but couldn't do it myself. Anyway, I forgot to mention it to Russ or David while they had my car. Upon picking it up, I noticed the tape and mentioned to them I wish I had brought it to their attention. Well to my surprise, they told me to bring it in (whenever) and they would take care of it 'NO CHARGE.' First I thought they joking or setting me up for the 'big take' but a week later I took it by and an hour later it was done, NO CHARGE!! NOW THAT'S CUSTOMER SERVICE! I look forward to doing future business w/them. I'll be sure to let know how that works out. DON'T USE, SELL OR GIVE MY EMAIL ADDRESS OUT FOR ANY ADVERTISING/PROMOTION ECT...OR THE WORLD WILL HEAR ABOUT IT!

Mr. Dawson was a pleasure to deal with. Some salesman can...

Mr. Dawson was a pleasure to deal with. Some salesman can be very overwhelming and pushy. I appreciated the fact that he took his time to answer all of our questions and concerns, but he also allowed us the time alone that my wife and I needed to test drive the car and talk over what our best options were before purchasing. He did an excellent job, as did every single person there. I've already recommended you to 2 friends!

I had a very pleasant experience at Rich Morton Lincoln...

I had a very pleasant experience at Rich Morton Lincoln Mercury Mazda. Artie Madore was an exceptionally helpful and pleasant salesman. I would recommend this dealer to anyone. I had never been to the dealer before and found a vehicle online. When I went to dealership, they even negotiated the online price.

Overall good experience. The staff was friendly and...

Overall good experience. The staff was friendly and answered our questions. We never felt pressured to buy. They negotiated back and forth with us on price and were even able to beat our pre-approved finance offer. We would definitely consider going back.

My son-in-law has bought two used cars from Artie and...

My son-in-law has bought two used cars from Artie and felt that I would be treated fairly. He called Artie and told him I was looking at the Mazda 5 and Artie told him to bring me there and he would beat the deal I was looking at. The dealer I was going to sold the Mazda 5 I was interested in and didn't bother to tell me until I got there, needless to say, I did not buy anything from him. I went and talked to Artie and got a good deal without any pressure to buy. He gave me the numbers and then let me decide what I wanted to do. I had to take the van back to get some minor things taken care of and Artie set everything up and called me back to make sure everything was fixed to my satisfaction. I would recommend Artie if you need a good honest sales person.

Arti goes the extra mile to get what you want. we chatted...

Arti goes the extra mile to get what you want. we chatted and i really connected with him he knows cars and is realy honest he is a golden kinda guy buy your next car from Artie Madore you will not be disappointed ! artie called me 3 weeks later and found the spare key i picked it up like i said hes awesome :)good luck on your new carjose' perez

This is the first time I've ever purchased a car pretty...

This is the first time I've ever purchased a car pretty much over the phn! Dexter was never pushy but always friendly and attentive. He addressed all of my issues in a timely manor and did as much as possilble to close my deal. Normally I leave a dealership with a uneasy feeling ... not this time!

Dexter was very helpful in arranging some upgrades for...

Dexter was very helpful in arranging some upgrades for this car and also in resolving some issues with the work before everything got fixed properly. Dexter is always friendly and has been cooperative for the cars we have previously purchased from Rich Morton.

I appreciated Dexter's honesty- a rare thing in car...

I appreciated Dexter's honesty- a rare thing in car dealers these days. When I inquired about the internet price, he called me back giving the real price, which was higher because I would not qualify for all the incentives that were applied to make that internet price.

I would recommend Dexter for anyone who is looking for a...

I would recommend Dexter for anyone who is looking for a car and needs someone to work with there needs. I loved the expieriance and customer service at Rich Morton. The finance department worked well with us and fit our needs. I feel that I was treated great and left with a great deal and great car.

Dave was very helpful from the start. During the...

Dave was very helpful from the start. During the estimate, he went over every aspect of the vehicle with me that needed work done and even got under the car with me to show me exactly what he was talking about. He helped me deal with insurance and Enterprise when I got the rental car. I will be back here if I ever need any other body work done and will definitely recommend this place to anyone else that needs work done. Dave and the rest of the staff could not have been more friendly and helpful.

Dexter has sold my six or seven car. He has always been...

Dexter has sold my six or seven car. He has always been fair with me and he has negotiated a price I can live with and Rich Morton's Dealership can accept. I have always been happy with the car. I plan on buying my next car from Dexter. I always stop by to say hello and see how he is feeling.Sincerely,Bob Tishman

Dexter Dawson was my salesperson when I purchased my...

Dexter Dawson was my salesperson when I purchased my pre-owned Mazda Miata MX-5. The car was in excellent shape. Since I purchased the car I have returned to Rich Morton because the service staff are great; the service is good and timely. I highly recommend Rich Morton.

I'd previously visited this dealer to have the...

I'd previously visited this dealer to have the power-steering pump replaced on my Mazda3 before the recall. The service was great then. After Mazda did the recall I had to return because Mazda customer service (who frustrated me a great deal) told me I needed to return to have the car "inspected" to see if the power-steering pump was in correctly. I talked with Dan at Rich Morton and he was very good at interpreting what Mazda customer service stated incorrectly, replaced the power-steering pump again, and made sure that everything was done to make sure I could get my repayment for the $594 power-steering pump from Mazda. He hooked me up with a loaner vehicle for a few hours so I could still keep my plans for the day and he and his crew were able to complete the recall again and provide me with the paperwork from the previous replacement. Dan and his crew were friendly and professional, and they wanted to make sure that despite my frustrations with Mazda customer service I was still satisfied. I will come back for any other repairs to my car simply because of this event.

have always been treated in a courteous , professional...

have always been treated in a courteous , professional manner at Rich Mortons dealership. Have dealt with Frank in the service department for years and he is always extremely helpful. Responds with a professional approach and accurate esimate and explanation of work that needs to be done

I used to avoid dealerhips for service but have come to a...

I used to avoid dealerhips for service but have come to a realization that today's complex automobiles require someone with inate knowledge who is and continues to be schooled in your make and model vehicle. Kudos to Dave Weaver for his friendly, positive attitude and for the most part to all the technicians who show respect and genuine care for your 4 wheeled investment. Frank Titus is a service professional who truly comprehends Customer Service, he has your best interest in mind to not waste your hard earned dollars. Frank inspires confidence to return to and recommend this service staff.

Dexter is a straight-talker, and with 40+ years under his...

Dexter is a straight-talker, and with 40+ years under his belt, I trust that he knows what he's doing. The first time I visited Rich Morton I was promptly greeted by Dexter and he gave me a couple of options that were in my budget. I did some more looking around but didn't find a better deal, or better customer service anywhere else, so I headed straight back to Rich Morton. Thanks for setting me up with my new ride!

This dealership is the place to go shopping for cars. I...

This dealership is the place to go shopping for cars. I bought a 2010 Navigator from this dealer, and I am happy that when I walked into the show room the person that greeted me, Mr. Steve Rittmeyer is the most humble car salesman I have encountered in recent years and I have encountered a lot. He listened to my needs, unlike other salesmen that I have encountered before walking into this dealership. This dealership did not have what I was looking for in stock but he make sure he searched around the area until he found my specific need in the state of Ohio. Mr. Rittmeyer has been a very resourceful salesman since I got my new car from this dealership, making and reminding me of my regulally scheduled appointments and making sure that I get a loaner car if need be when he schedule my appointments. In April 2010, when my son was about to purchase a car I looked no further than to take him to Mr. Rittmeyer to help with the purchase of a 2010 Mazda 3, and Mr. Rittmeyer is taking care of my son just the way he does with me. I have recommended a couple of my friends to him, because I know that they are in good hands with Mr. Rittmeyer.

I have dealt with Mr. Dawson on numerous occasions and...

I have dealt with Mr. Dawson on numerous occasions and found him to be an excellent salesman. He took the time to learn what I was looking for in a vehicle before he suggested anything to me and he was very knowedgeable about the vehicles he was selling which I really like. He followed up with me after my purchase to see if I had any questions and anything he did not know he found out the answer for me promptly! I have recommended him to several of my friends if they are looking for a vehicle.

Dexter is a very friendly and experienced salesperson.I...

Dexter is a very friendly and experienced salesperson.I purchased my vehicle this past weekend from this dealership. I walked in and asked for Dexter because my father had purchased vehicles from him in the past also, he had already left for the day but the store manager called him and asked if he wanted to come back for his customer, and he came right down to the dealership not knowing exactly who I was. It was very thoughtful of him to do so. He listened to all my requests and worked very closely with me during this time. He also answered all the questions I had about this vehicle, and if he did not know the answer off the top if his head he made sure he got us an answer.Dexter is not a pushy salesperson and thats what made my purchase so easy and my time there pleasant, he will work with you and get you the vehicle and numbers you want!He is a peoples person! I got the vehicle for a great deal and the best part, I was not there waiting for hours on end. I would definitley recommend this dealership for others and for any other purchases I might want in the future.

I bought my 2004 Mazda 3 from Rich Morton Lincoln Mecury...

I bought my 2004 Mazda 3 from Rich Morton Lincoln Mecury Mazda and Frank is one of the reason I have never taken my car anywhere else for work. I trust and value his opinion mainly due to his extensive knowledge, expertise and great customer service skills.

I bought two cars in the span of two weeks, one from Rich...

I bought two cars in the span of two weeks, one from Rich Morton Mazda and the other from Annapolis BMW. I must say that the overall service and experience at Rich Morton was exceptional and head and shoulders above the BMW purchase experience. I will look to purchase my next car from Rich Morton based on this experience. Artie was very good and did all that was expectecd.Terry Wyer

Art Madore was our Salesman. He was very courteous and...

Art Madore was our Salesman. He was very courteous and did not pressure us. He keptworking with us till we had a deal that was suitable for us and the dealership. When we would hesitate about our decision he would go somewhere and let us discuss the situation. We have purchased a feww cars before and we feel this was the best experience we have had buying a car. Art has also followed up to make sure everything was going okay.

This is the fourth vehicle I have purchased from Art...

This is the fourth vehicle I have purchased from Art Madore. I'm sure my next purchase will be from Art Madore also. He has always gone out of his way to meet the needs of our family and provided quality vehicles and outstanding customer service to us.

We had a very good experience at this dealer. We got the...

We had a very good experience at this dealer. We got the car we were looking for without any hassle, and the sales person was very friendly and accommodating. Overall, it was a very positive experience. We would consider buying our next vehicle from this dealership.

Highest quality of work and extremely helpful. When I...

Highest quality of work and extremely helpful.When I brought my car in, the hood really needed to be repainted -- after first "UN-oainting" what was originally on it. That was fixed with complete success at Rich Morton.A few months later I was driving at 60 MPH on a highway where a TABLE was laying upside-down in the left lane. Its thin metallic legs, facing upward, weren't visible until too late; my car hit it and spun it around. The damage wasn't severe but there were areas on the surface that were "slopped-up." I brought it to Rich Morton, where that was taken care of. As extra help, above-&-beyond, a rear-view mirror was more firmly secured by adding a dab of some bonding agent. Again, excellent job.SIDE ISSUE OF CONSIDERABLE IMPORTANCE TO ME:Your requirement for registering almost dissuaded me from continuing with this review.I do NOT want to receive eMails from anYwhere as a result of this submission; advertising distractions are UNWELCOME.I just wanted to commend the McClellands (Russell and Dave) for their excellent work -- WITHOUT having my contact information sent anywhere.

I found the car on Auto Trader dot com and this dealer...

I found the car on Auto Trader dot com and this dealer offered the best price and best shape vehicle that I was looking for. I found a 2005 Toyota Solara convertible that had low miles and the exact color and options I was looking for. Arthur was very responsive and helpful throughout the entire process. I am in NC and this car was in MD and i had to request that Arthur have the car taken to a shop for a pre-purchase inspection and with out hesitation he offered to have the car taken to the shop for me. He also went and got it and took it back to the dealership after the inspection was done. We discussed the price and other concerns and we came to an agreement that I was going to purchase it and fly up for delivery. The car was very clean and my test drive was wonderful. I fell in love the with the car immediately. It was very well cared for and in great shape as promised. The dealership provided financing that was just as good as a deal than any other place I could secure a loan from. The finance manager also provided me an alternate route that allowed me to not travel through the congested area around D.C. What a nice added touch that was. Before I knew it I was on my way top down to NC. The car was delightful and so was the dealership. I highly recommend this dealership and Arthur Madore. Thanks for a great delivery and experience. I am in sales so I am a tough customer and I was very pleased.

I bought my car at Rich Morton's and received a good...

I bought my car at Rich Morton's and received a good deal. A couple of years later my car was hit while parked on the street. Russ took great care of it then. On 9/10/2010 it was hit again. Russ stepped up and took charge again and handeled everything from the towing to the cleanup when the job was complete. I can't say enough good things about their service.My car looks as good today as it did when it left the parking lot in 2005.

We needed a reliable car for an affordable price. The...

We needed a reliable car for an affordable price. The salesman listened to what we needed and what we could afford and helped us find a car that worked for us. We were a tough case to finance, but they were able to find a lender to work with us and made it happen. We will use this dealer time and time again.

I bring all three of my vehicles; a 2008 Mazda 6, a 2003...

I bring all three of my vehicles; a 2008 Mazda 6, a 2003 Ford Expedition, and a 2003 VW Passat, to this dealership for repairs and service for very good reasons. Frustrated with poor service at my non-Mazda dealers' shops, and completely satisfied with Rich Morton's customer service and attitude when buying the Mazda 6, I switched them all over to Rich Morton for routine maintenance and non-routine repairs. The service team is outstanding -- honest, prompt, and skilled -- they have done everything from routine oil changes to tuneups to water pump and window replacements on all three makes/models and the result is always great. The prices are also extremely competitive, and I don't have to worry about hidden charges, "fat fingering" hours required for services, or inflated markup on parts. If these guys did motorcycles I'd bring my Harley here too! I recommend them to anyone who needs a good shop.

Artie was great to work with before, during and after the...

Artie was great to work with before, during and after the purchase of my new (to me) truck. My first trip to the dealer was on my own and Artie understood right away that I wouldn't be buying without the approval of my better half. Artie's friendly manner made the overall experience smooth and easy.

I took my car into the body shop for front end repairs....

I took my car into the body shop for front end repairs. As you could imagine I was very upset but was instantly put at ease after talking to the staff. They were very friendly and the car looks better than ever. It was even ready ahead of schedule during a busy holiday week. They were very patient and explained the entire process. I would use them again but hopefully I won't need to.

My wife and I came into Rich Morton to look at Navigators...

My wife and I came into Rich Morton to look at Navigators as they were closing. Mr. Dawson approached us in an extremely friendly manner and gave us every courtesy without even mentioning they were closed. He stayed with us as long as we needed to ask many questions and he volunteered to find the exact car we were looking for. He followed up with us the next day, and we came back to purchase a new Navigator from him. All personnel including Doug Morton were very pleasant and efficient to work with. This was the second car we have purchased from Rich Morton. Thanks Dexter and Doug!!

My husband and I came into Rich Morton after going to 4...

My husband and I came into Rich Morton after going to 4 different dealers in the past month. We were looking to purchase a new vehicle for myself. All the other dealers were rude and you could tell that they were just there to make a deal. After hours at each dealer and them making us promises they didn't keep we were going to give up. My husband found the Mazada 6 on the internet and we were just going to "take a look". The mintue Artie Madore walked up he was very pleasurable. Artie by far was the most courtous, trustful, nicest geniue salesmen we've delt with. Artie walked us through the whole buying process step by step and not once did he make us feel pressured to buy or make us feel that he was just there to "make a deal". He took his time and explained things to us and always made us feel comfortable. During the whole process of waiting and discussing "numbers" with he patiently went through each thing with us and never once seemed irritated. We are very very happy with the service we had at your dealership and we will def. refer all our family and friends to you. If all your salesmen are as nice and couteous as Artie your company will be around for a very long time. The next car we buy will prob. be from your dealer due to the great customer service we recieved from Artie. Thank you,Lisa & Rob Wehberg

For whatever reason, my appointment was not in the...

For whatever reason, my appointment was not in the computer when I arrived to drop off my mazda 3 for power steering recall. I was not very happy with that but Gary took my car anyhow, got the parts, and I picked up my completed car in record time. Very good customer service. Completely exceeded expectations.

Artie did a great job helping me to replace my totalled...

Artie did a great job helping me to replace my totalled 2006 Jeep Commander Limited. Geico performed a nationwide product search and low and behold the near clone of my Jeep was located at Rich Morton Lincoln Mercury/Mazda. I called the dealer and Artie Madore answered. This was to become the beginning of a great relationship and purchase experience.

I had been driving a mini van that I loved but it was...

I had been driving a mini van that I loved but it was starting to cost me too much money to repair, so I decided to purchase a replacement vehicle. I was very scared of the prospect of going through the car buying experience since I hadn't done so in quite a few years. My salesperson was Artie Madore, and he couldn't have been any nicer or more helpful. Artie was very friendly and informative. The sale was handles speedily and efficiently. I will definately recommend Rich Morton and Artie Madore to my friends and family.

Reason for Visit: Sales (used cars) I recommend this...

Reason for Visit: Sales (used cars)I recommend this dealer: YesOver time I have bought several Grand Marquis and a Lincoln from Mr.Dexter Dawson.The reasons for my continuing to purchase vehicles from this dealership is based upon my dealing with Mr.Dawson. Granted I wanted a Grand Marquis for my wife and a Lincoln for myself which I could have purchased from other dealerships. I must state that after buying our first Marquis from Mr. Dawson, I knew that all our future purchases would be with Mr. Dawson at this dealership. Because of his honest way of dealing with folks and knowledge of the automobiles, I have sent several friends that have purchased cars from Mr. Dawson. These folks have thanked me and said it was a pleasure buying cars from him at this dealership. My friends and I will continue to do business with this dealership.

Mr. Dawson was very helpful and courteous and I would...

Mr. Dawson was very helpful and courteous and I would highly recommend him to anyone buying a vehicle. We have bought vehicles from him before and whenever we are in need of a new vehicle we contact him. The whole dealership is very helpful and ready to do whatever they can to meet your every need. I would never buy another vehicle anywhere but Rich Morton Lincoln Mercury. Thank You!!

Going to Rich Morton was a wonderful experience for me. I...

Going to Rich Morton was a wonderful experience for me. I have owned only two cars in my lifetime so far and they have both been Mazda's. I went to Rich Morton to trade in my used car as well as to buy a Mazda 5. I spoke to Jim on the phone and he was very nice and welcoming and when I went to the dealership I met with Steve Rittmeyer. He was,very friendly, warm, welcoming and very attentive to all my needs. I loved the fact that I was not rushed and I was allowed to make my decisions without feeling like I was being forced to do so. He was very patient with what my most important need was which was getting a car that was within my budget. One of the best traits for me in working with Steve was Integrity, which is very rear in general in the world today. I bought my car for what I was promised, they kept their word and that to me is priceless. Steve was very honest with me, going through all the details of my new car with me. Since I bought my car, Steve has checked on my car a few times to make sure all is well. I also got a thank you card from him, which is unique in itself and being in the service industry myself, I take note of people going an extra mile for their customers. That shows me that it's not just about selling a car to the customer and be rid of them it's also about making sure the customer as a person is o.k with their purchases. I have been driving my car for a few weeks and I love it and I am really honored to have bought my car from Rich Morton with the help of Steve, I am looking forward to going back there for my oil change and all my service's for my car. Kudos to Rich Morton. I would be going back there to buy my next car in a few years. Getting my Mazda 5 from them has helped to seal my commitment to Mazda! Thank you Rich Morton, Thank you Jim and most of all Thank you Steve!

I gave these scores because I have always received great...

I gave these scores because I have always received great customer service from Frank. The prices were reasonable as well when I get my oil change and basic service such as breaks etc. Also, when I needed to leave my car at the shop for 3 days, they provided me with a rental at no cost! I've always been able to get an oil change appointment as well.

Artie was very knowledgable and helpful. The vehicle had...

Artie was very knowledgable and helpful. The vehicle had needed to be detailed before delivery and he went out of his way to make it happen. The buying of a vehicle can be very stressful and Artie was personable and attempted to ease the stress. i would have no problem dealing with him again if i should need anouther vehicle.

Extremely friendly and knowledgable about the...

Extremely friendly and knowledgable about the product.Even though he was selling us a used vehicle, we were treated like royalty.My husband and I are very pleased and would recommend his services and that of the dealership to anybody.The Financial Dept was helpful also in providing information about a service warranty.

I came in with a scrape on my Lincoln actually thinking I...

I came in with a scrape on my Lincoln actually thinking I needed to get some work done. I was greeted at the door, asked to come in and sit down and the Gentleman went out to look at my car. He buffed the scrape out in less than five minutes and you can't see it was ever there. I am very impressed with the service and how efficient the personnel are. I can't say enough about this shop. Terrific service.You should know that this is the second time I have had the pleasure of dealing with the body shop and for the same reason. As was the case the first time I was treated with respect and friendliness. The Gentleman I dealt with as well as the other man in the shop were very kind. Greatest service I have ever had and in keeping with the other services I have had at Rich Morton. I have been and am still highly recommending this dealership and bodyshop to friends and others alike.My sincere THANK YOU.

Salesman was very informative. He explained the history...

Salesman was very informative. He explained the history of the vechical I was going to purchase. Have taken the truck in for an oil change and tire check up. Service was very well done and I was given up to date information on the condition of the truck.

I have been a customer of Rich Morton Lincoln Mercury in...

I have been a customer of Rich Morton Lincoln Mercury in the purchase of many new Mazdas over the years and have had Frank Titus as our service rep, Frank has always been helpful in advising us the findings of the macanic and the the cost to repair things that they find other than what the car was their for.

Since 1985, I have bought 8 or 9 Lincolns from Dexter...

Since 1985, I have bought 8 or 9 Lincolns from Dexter Dawson. We have been well satisfied with every one. He has always tried to find the best car at the right price for us. He has always seen to it that we get the best service. As a result, we have been Lincoln owners and plan to continue to enjoy the luxury of a fine car.

All three of the above employees made me feel very...

All three of the above employees made me feel very special. I had a slight problem with the last Mazda I bought from them and they immediately turned the bad situation into a good situation where I tell everyone about my experience with them. The new Mazda MX5 I drove off in was the 3rd one I have bought there and I am very pleased with the car, financing, service, and extra attention I always get when I call or visit. I really get annoyed at car dealers or retailers in general who talk down to you and act like they could care less about you problem. It's not all about what can they do for ME, it is about what are you going to buy from US. I totally did not have this experience at all.I have been in customer service for many many years and I have always given at least 150% and jumped through hoops to make my customer happy no matter how big or small the issue may be and ensure they do not walk away disappointed or discusted as I do and have. Therefore, my expectations are very high and they were met during my visit and purchase of a new auto at Rich Morton. I have been and still do highly recommend them to many. Thanks very much. Carol Coffin

Dexter Dawson was very helpful. He found me the right...

Dexter Dawson was very helpful. He found me the right car and right price. I had gone to several dealerships before and no one could help me get approved for financing. Dexter was able to get me approved for financing and helped me find the perfect car and perfect price. I would definetly reccomend him as well as Rich Morton Mazda.

I purchased a 2010 Mercury Milan from Dexter Dawson -...