Riata Ford

Great Experience purchasing a used vehicle for our daughter

We had been searching for 2 used vehicles, need to replace one of our current vehicles and wanted to purchase one for our daughter. We searched our local dealers and didn't find anything in our range since we need 2 vehicles. Rick Stives was great in responding to us online, so we decided to make the 120 mile drive to look at the vehicle. Rick even followed up with emailing us other vehicles in the same price range so we drove back the following day to purchase the original vehicle we went to see. The whole experience was pleasant, never felt any pressure.

New vehicle purchase

Our company was replacing two F-150's with a new F-150 and Taurus. Spoke with AJ in sales, he found the vehicles we wanted and beat other competitors prices to earn our business. Throughout the sales process AJ was easy to deal with, no pressure sales tactics whatsoever. I would highly recommend Riata Ford as well as Ajay Malani if you are in the market for a new Ford vehicle.

Great!

The process was easy and I didn't feel any pressure at all to buy. John worked with me to get everything where it needed to be!

Online purchase, smooth as possible!

I was searching the country for a new vehicle, and I had a particular make/model/color/price/milage I was looking for, and Riata Ford was the only one that had one in my limits. They also had very high quality pictures of the vehicle I was looking at, and it made me buying the car that much more comfortable, especially since I am located in North Carolina. When the car arrived, it was just as the pictures advertised. I worked with Rick Stives, and he made the process of purchasing the vehicle super simple. Within a short period of time, I decided on the car, had the paperwork signed, and the car in my driveway. Would definitely recommend!

Great experience! Made us feel right at home.

Jacob will be an exellant salesperson, he working very hard at it. His customer service is very good.Went to Riatta to "look" at a used car. We ended up purchasing a new Ford insted of used. Jacob & Tony bent over backward to find the right carfor us. LOVE LOVE LOVE our new Ford Edge.

Great overall dealership. Will be buying again from them.

Staff was very friendly and got us a great deal and even went out of their way to speak with ford and get our payment s were we needed them. Had leather put in and they kept us up to date on that process as well. Tony was on top of it. Thank you.Someone rear ended us after only having truck two weeks and they took care of us very well setting us up with collision center and all. Very happy with all that was done. Tony was awesome.

Never Buy Again From Riata

Sadly by far this is the Worst experience I have had buying a vehicle. The Sales person "Kristen Meredith" gave a lot of "lip" service but when it came to delivering she "back tracked" all the way. I went to Financing and that too was a "one, two punch" the lady spoke like she owned the dealership and stated that "she" would do this and that. Then we had to involve the Manager "Tony", Bless him, he tried but really just covered up for his poor sales person instead of holding her accountable. An example: Kristen had told me that when I went in to pick up my 2011 Tahoe she would have it "gassed up and detailed with the third row put in and back defrost line connected" I gave her plenty of notice when I was coming. We get there and third row was going to be put in and defrost line was still disconnected and when I call it to her attention she said "You can go and buy some super glue and put it back on yourself" OMG I couldn't believe it. Then we go to drive off and gas tank was about 1/4 of tank. I text Kristen next morning letting her know and what she had said and her words exactly and I quote "If I said that I misspoke." This was the last straw, she was so unprofessional and I informed her that she "misspoke" a lot of things, she focused on the sale and forgot about the customer.

Great Experience

Great sales staff and excellent customer service, especially Samantha. They went above and beyond to get me what I needed to replace my daughters car. They initially couldn't get me the exact car I wanted, due to some interesting circumstances, but quickly found an even better car with lower miles. My daughter was ex tactic! Overall great experience.

unprofessional service......

I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was not my fault. Ithe rotary is grinding out again and I took it In this morning and was told they can't get to me and they have gone out of there way to fix a issue that has to do with there xxx truck. Well needless to say I will never do business with Ford again or purchase a Ford again. How are you accommodating me when it is the same issue and I keep having to go out of my way to bring it in over and over again???? Thanks for nothing Ford. You products and services are a joke and should not even be on the marke because you are putting my daughter at risk with braking systems that go out every 4k miles. Thanks again for for nothing

Great Experience Before, During, and After the Sale

We had an excellent shopping experience at Riata Ford in Manor, Texas. We shopped other dealers but, in the end, came back to Riata for the best car and the best deal. We really appreciated the time, expertise, and patience of our salesman, Robert Carreon. Robert worked with us not only for the best deal but to help us narrow down our choices, as we changed our minds so many times about what type of car we wanted. Robert also worked and searched to get us the options we wanted. We truly appreciated him and the efforts he made on our behalf. In fact, they didnt have the car we finally chose in the color we wanted; but when Robert drove that Ruby Red Mustang GT Premium around, we change our minds about that blue paint we thought we wanted. We went into Riata Ford thinking we'd get a small, boring car for in-town transportation. We left with a beautiful machine, and haven't regretted it for a minute. Our old car was a Camaro Z28. Besides the Mustang GTs great ride and sweet power, the visibility in this car is amazing. I also have to say, their technician, Erik, kept that 2000 Camaro running for many years (if you have a car like that, you follow your mechanic). His technical insight and honesty certainly swayed our decision.Jennifer Saldana, the Sales Manager, was also very helpful. Paperwork was done quickly, financing was a breeze, and she cheerfully answered a dozen more questions that occurred to us a few days after our purchase.We are very happy with Riata Ford.

Best and fasted car buying experience

We went into the dealership at 7:00 pm that evening and John helped us find the perfect car for our son. Our bank had closed for the evening but Mike said he would take care of it first thing the next morning, and he did. I got a wake up call and said everything was ready, our was was being washed and ready to be picked up!!! Easy, fast, friendly service. While we waited for the paper work John even showed my son all the features in the car and synced his phone. Signed our paper work and we out in 30 minutes.

Great dealership!

This is the 3rd car we've purchased from Rick.He's up front about everything and works to get you what you want. Highly recommend Rick and Riata Ford.

A blessing

Robert Carreon has been my salesman since the 1990....each time Robert has worked to get me the best deal possible. Awesome place, friendly, polite

Great Experience!!

We just bought a 2016 Ford Edge. My husband had gone in earlier in the day and told Tony & Robert what we were looking for and how much we wanted to pay. Robert did not try to sell him on cars that did not fit his parameters. He showed him what he wanted to see. There was no hassling. We were shown a car that had everything that we wanted and though it might not have been in the group they showed my husband earlier, they did what they promised and got us in the car for the a price we could afford.It was definitely the best experience we have had buying a car. Definitely go to Riata and have the best experience buying a car you will ever have.

Nice and easy

Told em I didn't want to haggle. Fair trade in and got a fair deal. John A. Was polite and professional....not a car salesman.

Best experience ever!

We arrived and were looking around and saw what we were interested in. Rick was very professional and helped us out with the process. Both Rick and Jennifer were extremely helpful with getting us the truck we wanted and driving it off the lot. Thanks a million Riata Ford!

We purchased a new Ford F150 and it was a smooth experience.

We had visited with Tony in May to get basic information on a new F150. He took time to give us information we needed. We came back to him in June and he had a truck waiting with our specifications just what we had discussed. Robert and Ajay were also extremely helpful. We couldn't be more pleased with our whole experience at the dealership. This is the third vehicle we have purchased at Riata. Our younger son also purchased a car there at our recommendation. We will continue to recommend Riata for friends and family. Gold stars to Tony, Robert and Ajay for the wonderful service!

Searched on line and found exactly what I was wanting.

They had a good selection of Ford Escapes several with the options I wanted. Rick Stives was easy to work with and helped move the process along.

we found our dream car at a dream price

Ajay, thank you that you personally picked us up at the Austin airport when we arrived from Florida.We were impressed of how good the car looked we had chosen before, it looked almost new and was in perfect and clean condition. There are not many dealers offering their cars in such awesome conditions.We had a relaxed ride back to Florida where our daughter couldn't await getting her wonderful Pickup truck.. F150.Thank you for your business we appreciated it and will recommend Riata Ford to everyone searching a good Ford vehicle.

Great Job!

Ajay, Tony, and Jennifer were real easy to work with on the phone and at the store. Ajay was prepared for our arrival, ready to go! Paperwork was efficient and quick. Keep it up!

great service!!!

Ajay and Tony are AWESOME!!!!! They took a very big problem and made it right. They strive to make their customers happy. To date, this is the 4th vehicle that we have bought from Riata. Thank you both so very much. Ellen in service is pretty awesome, too.

Knew I wanted to buy, deal was done in an hour

I had the great experience of working with Nate Jones. We've bought several trucks at Riata and we were sad to find out Allan was no longer there. BUT, Nate was a perfect fit fornis, he is patient, takes his time with customers, listens to what they want,makes suggestions and knows about the vehicles. The deal was done, no back and forth and while waiting we ended up trading in our F-250 and bought a 2nd vehicle. Total time for 2 was less than 2 hrs. I highly recommend Nate and the finance dept was awesome they worked fast since we were on a time schedule.Thanks to you all, we will be back!

Simply Amazing

This place is amazing I had the pleasure of working with Robert Carreon he was amazing from the start. As soon as we stepped into the facility Mr. Carreon was honest and friendly from the start. As much time as we spent looking at cars he not once pressured me into buying a vehicle I didn't love. I went in looking to purchase a used vehicle and I walked out with a New Ford Fusion. Tony Nguyen was also a big help in the process when it came to the financial aspect he worked hard to get me in the car I loved he worked to keep me in the price range I was looking to stay at. Overall this place was amazing and I couldn't be happier with my decision. So thank you Robert and Tony.I definitely recommend this place

Sergio Garcia awesome sauce

This is my second vehicle from this group in 6mo. I always have a great experience with them. Will be back for daughters first car.

Out of town buyer Experience, Excellent!

After completing a thorough online research for my F-150, I contacted Jonathan Ling and we quickly reached a deal through text, email, and phone. I flew in from Dallas to complete the transaction and Jonathan had my truck ready and within a short period of time I was on my way back to Dallas. Vehicle was as described, no pressure and willing to work with you ... Great experience!

Amazing. Simply amazing!

Everyone hates going to a car dealer because you spend all day there. I know this to be true because the top of my bald head is still sun burnt from spending all day Monday at a competitors dealership. After waiting all day we couldn't come up with a deal over 1300 dollars and I had my own financing so it should have been cut and dry. Frustrated I contacted Ajay at Riata. That guy is a wizard, simply put I told him my situation over the phone, he called me back the next day and said bring your trade in and a pen and I'll have your new car ready! WOW! Granted that I had my car appraised by Lief Johnson on 71 the week prior and the honored that agreement which was very generous I might add. I don't have the positive vocabulary to explain just how happy I was with Ajay and Riata. They have made me a customer for life.

The Best Car Dealership in Texas

Sergio Garcia is just the best!!! We had a great experience and will not buy a vehicle from anyone else in the future!!! The Best

Drove 16 hours just buy here. Absolutely amazing

Ask for JOHN ALVARADO when you deal here. I searched many dealerships and Riata ford and john took care of me. Best price state of Texas Whole deal was worked Over the phone. I explained I was driving 8 hours one way and it was worth it. Papers were ready when I drove up. Brand new f250 powerstroke was washed detailed and ready for me to drive off. Finance lady had the papers ready for me to sign and they offered any services I needed. I've never drove in my life round trip 16 hours buy a truck but I assure you this. I'll never shop anywhere else again. RIATA FORD AND JOHN ALVARADO is the absolute best. Thank you!!!

Above and beyond to rectify issues with previous purchases

I bought a 2005 Mustang from Riata Ford at the end of January that ended up having issues unbeknownst to myself or the dealership. When I contacted Riata Ford about it I immediately heard from Tony Nguyen who went to work rectifying the situation. I just have to say that Tony Nguyen really went above and beyond in making sure my wife and I were completely satisfied with the outcome of our car buying experience. First, he found a newer vehicle that I was very happy with (my dream car) and he was able to get my interest rate down by 6%. Not only that, but he was able to help us get out from under a previous vehicle purchase from another dealer where our interest rate was 14%. He was able to get us into a brand new 2016 Escape SE with the 1.6 liter Ecoboost at 1.9% interest so our overall payments stayed about the same, but now more of our payment would go towards the principal instead of to interest. My wife was pleasantly surprised to get a brand new car with more torque and way more interior room than our older 2012 Nissan Juke. Our sales guy Jonathan Ling was very pleasant to work with and made sure our test drives were enjoyable and all our questions were answered satisfactorily. When it came time to pick up our vehicles, they had been detailed and put into top-notch condition for us. Jonathan Ling spent the time necessary to make sure my wife felt comfortable with all the features of her new Escape. Not to be forgotten, our Business Manager Jennifer Saldana was very friendly and efficient in getting all of our paperwork together, explained everything thoroughly, and made sure the business aspect was handled correctly. We will definitely buy from Riata Ford in the future and highly recommend them!

2016 Ford Focus ST

just bought my first NEW car from Riata. had a great experience with Josh Crawford and got a great price. only complaint is my vehicle had to be shipped from another dealer in Dallas. instead of throwing it on a trailer it was driven. so my new car came with 240 miles on it, not cool. other than that everything was great. Love the car

Internet Purchase

I purchased a 2016 F-150 at Riata Ford in Manor. The complete deal was negotiated via the Internet. I received a great deal and when I arrived at the dealership to pick up the truck there were no "surprises" and the truck was everything they had promised. Rick Stives/Michal Olguin and the rest of the staff at Riata Ford were awesome. I will most certainly recommend this dealership to family and friends who are interested in purchasing new vehicles.

HOME RUN!!!

Greatest service I have every experienced...walk in just to look at the 2016 Super Crew...1 hours later I had a new truck...lol...the entire Staff was phenomenal, they made buy a truck easy as 1 2 3...I will recommend this dealership to anyone thinking about buying a new truck...

The customer service was great!

Riata Ford Manor gave me great customer service. They were fast and efficient. They had the vehicle I needed and gave me an awesome deal. This was my second purchase from them and I highly recommend their services to anyone in need of a new reliable vehicle.

New vehicle purchase

Purchased a new vehicle with my own financing and a large down. They had the vehicle I wanted and worked with me to get to a good price on the vehicle. My sales person was Mike and he was quick to answer questions. Riata needs to become a USAA preferred dealer. I would have gone else where if they had not had exactly the vehicle I wanted with extra options because I would have received a lower rate on the loan. Their price was good but not the lowest. Ultimately, I got the vehicle I wanted but at a higher expense to myself albeit a minor one.One small issue during delivery. One of my keys wasn't synced and would not remotely lock the vehicle. The vehicle should be 100% ready to go at pickup. The individual helping me with presentation was able to resolve the issue quickly.Riata is a good dealership. They are upfront and honest and do what they say they will. I would purchase through them again.

"I had a great experience with this dealership"

The whole team from Sales to Finance to Service have been GREAT! I would recommend this dealership to anyone and will go back next time I am in the market to purchase another car

Great Easy Buying Experience with Riata Ford

I have just purchased my second Truck with Riata, In 2013 I purchased a brand new Truck and going to various dealerships, had a good experience then and I was able to get a Truck that I wanted at the time. This week i saw a brand new Truck at a discounted price and emailed the dealership. Spoke with Ajay Malani and after a few emails and calls to ask a few queations and get some answers we were able to finalize the deal in 3 days and that was mainly due to my part. Emailed him my personal info and on the day that I decided to proceed with sale and they basically had my new Truck ready when I arrived. Great second experience with Riata will always recommend visiting them first and you wont need to shop anywhere else, Ajay will take good care to get you in and out with you feeling confident you received a great deal.

Great Experience

Robert Carreon made my truck purchasing experience smooth and easy. I will definitely return on my next vehicle purchase and recommend to my family and friends to see Robert at Riata Ford for their next vehicle purchase. Thanks for the great service!

Magical car

I bought a used 2013 Ford Focus in January/16. As I don't understand too much about cars I trust them when said that the car was very good but they sold me a car with 4 different tires, one of them licking and very very old, they didn't answer me about a complain that I made by email and the gear box is really bad, when I start moving the car everything quakes a lot. The car still have guarantee in the gear box but when take the car there they refuse to stay with the car and said the the car needs about 1500 miles to get used with the driving style of the new driver. Can you believe this? They think that car are magical or that we are idiots.

Great Experience

Sergio Garciasalas made my car purchasing experience fun & exciting. He was very knowledgeable and personable. I will be sure to call Sergio when purchasing another vehicle. Thank you Sergio for the great experience.

Love my new truck

Very friendly and helpful. Sergio answered many emails I sent before stopping by to look at a new F150. Brittney was very helpful once I got to the dealership, we got everything right and I left with my brand new truck that night!

Quick and the Best!

After much researching I entered my information and preferences online with multiple Dealerships. Riata responded quickly, informing me they had what I wanted. My wife and I were in and out of there sooner than any car buying experience we ever had and with the deal we wanted. Sergio is the Best!

Best Buying Experience to Date

I have purchased many vehicles including numerous new Fords and would rank this buying experience as the best to date. Felt I was treated fairly and once we had a deal in place was in and out of the dealership in 30 minutes. Thanks Tony and Ajay.

Easiest buying experience

I bought a new car from Britney Query and the experience was so quick, easy and friendly. Britney found exactly what I was looking for and made me a great deal on the vehicle. The sales manager was great, the financing department was great, it was an overall wonderful experience. Thank you Britney and Riata Ford!

Best and easiet Dealership I have ever worked with

I recently purchased a new Explorer and the experience of that sale was by far the best experience to date purchasing an automobile. I have purchased 8+ cars over the last 7 years and this deal was quick and clean with great service by the salesman and the finance manager. The entire team was helpful and friendly. No extra services were pushed harder than necessary and I ended up with the car I was looking for due to the finance manager taking the time to find the automobile I wanted prior to me coming in and having it on the lot ready for me to take a look at. Fast, Clean, Efficient!

Love, Love, Love!!! Riata Ford!! Ajay is the MAN!!!

I have purchased 3 vehicles from Riata Ford and Ajay. Before Ajay and Riata, I never experienced car buying in under an hour. My husband and I were blessed to be able to work with him and the team at Riata!!

Fast, no pressure, easy.

Sergio Garciasalas helped me pick out a 2012 Mustang that had been listed under my Capitol One Auto financing. He gave me the whole lowdown on the vehicle, its wheel modifications, took it for a test drive, no pressure. He is very knowledgeable, professional, and fun to work with. I was afraid that buying would be a stressful experience, but it was way easier than I'd imagined thanks to Sergio.After the test drive, he offered to see if the dealer could find a better APR through one of their lenders. Sergio even came in on his day off to help figure out a good deal and in the end they knocked my APR down several percentage points, gave me a deal off the principle, and sent me out the door well within my budget with a car I really, really like. Kudos to Tony as well for helping with the process. Honestly, the whole team there deserves points as the process from test driving to signing the papers was all friendly, easy, and fast. In the end I got the warranty because I definitely trust this great group of people to take care of my vehicle.Thanks guys.

New Ford Explorer

The greatest experience i ever had buying a new car ..My salesman Robert C. was great and. very good at his job ...so was Tony who helped me get it fiananced...I will defiantly be letting all my friends know about them and Riata Ford...Thanks Guys

Internet Sales 2015 Focus Titanium

The staff are very knowlable and caring. The car I wanted they didn't have on the lot but they were able to find one and bring it to the lot. They listened to what I wanted not what they wanted to sale. They had all my paperwork completed and I was in and out within 15 minutes. This was an amazing experience and I will definitely be back and recommended them.

New Vehicle Purchase - Explorer

Overall it was an excellent car buying experience. The staff was great - helpful, friendly and knowledgeable. I would recommended Riata Ford to others, only if they want the best..

Awesome Experience

We had an awesome experience when purchasing our new Ford Fusion thanks to Robert Carreon. He was amazing. He went out of his way to make sure we had a great experience the whole way always wanting to know if we had any questions to ask them. He even followed up with us a couple of days later. We will definitely be recommending Riata Ford to our friends and family & tell them to ask for Robert Carreon!!!

Purchasing made easy

AJ did an amazing job of making sure this was a great experience. It started with his initial phone call and extended into many emails going back and forth before I even stepped foot on the lot.Once on the lot AJ had everything prepared. I started by test driving the vehicle and in under 2 hours later I was driving off with my new truck.I would definitely purchase another vehicle from there. The entire staff from sales to finance were up front, honest and a please to do business with.

Great New Car Purchase Experience

I purchased a 2015 Ford Escape, August 14, 2015. The dealership did not have a vehicle that met my specifications on the lot, but they found one in Buda in less than 10 minutes. I purchased the vehicle following day. The transaction was seamless and efficient. It was truly impressed with the experience. It is evident that there is great synergy behind the scenes. I commend the Riata Team for the outstanding service provided.

Riata Ford is Fabulous !

Riata Ford was fabulous, found the exact car we wanted and had it driven in. Also, we didn't want the pin stripping added by the previous dealer, and they removed it perfectly. Ajay Malani was our Sales Rep, super nice, knowledgeable, and easy going. The Finance guy, Chad, was also super, didn't pressure us into buying a lot of extra stuff at the end like a lot of other Finance guys will do. Even the gas tank was topped off and full ! In sum, it was a pleasant experience, all very professional and Texas friendly. Great dealer !!!

Update on Service Review

Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the issued we had and the clerk at the window was much friendlier, So after taking it back for repairs the A/C is working like it should.

Robert Carrion alias la pulga

Excellent service and deal. Mr. Robert "la pulga" Carrion, that guy is the best seller. We recommend to see him to anybody. He did his best to give us the best deal.

Horrible Service

We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) or broken something else on the truck so that it is worse than when it was brought in initially. If they can't get the service part right I have no doubt they would mess up a new car as well.

Excellent customer service

My buying experience for this new expedition EL was outstanding. I told Jack Stiles what I wanted over the phone. He took my price and payment parameters and found an Expedition that would meet those figures. I drove over 3 hours later and saw the vehicle and signed the papers. It was truly that easy. They went out of their way to meet my needs.

Love my F150

This is the second F150 that we have bought with Riata Ford. I loved the first one and I am going to love the second one even more. Robert is the best salesman and all the other staff are always pleasant and kind. They make you feel like family. Happy to recommend Riata Ford and Robert! Also, Ajay is really good with Sync. He got our phones all set up!

Thorough, Efficient, and Honest - Talk to James Labonte

I recently purchased a 2015 F-150 SuperCrew from Riata Ford, after spending 3 weeks searching the internet for the right truck. I searched a 250 mile radius around Austin. I had a very tight budget. I worked with several dealerships and salesmen who were not interested in my needs, but only interested in lining their pockets with more money. In every deal, there is always a point where both parties benefit.When I was contacted by James Labonte, I told him what I wanted, gave him my financing requirements, and told him my bottom line. We discussed the truck on his lot that I was interested in, but the list price it was too far above what I could afford. He informed me that Riata Ford has a price matching.beating policy. He asked me for the information of the truck at a different dealership that I was considering, what the price was, and if I could send him the quote. He confidently informed me that if the 2 vehicle were similar, he would beat the price. In less than 1 hour he came back with a price that not only beat it, but it was 5% less than the other truck, and over $1,000 below my max budget.That night, I completed the online application and provide him the required documents electronically. The following morning, James called me with the final numbers which matched with what we agreed upon the night before. I took the family in that day, took a test drive, completed the paperwork, and left with my new truck within 2 hours of arrival. This was a very fulfilling experience, and worked well for both parties.

***ROBERT IS THE BEST***

Robert listened to exactly what we were looking for. Between him and Tony the General Manager-they both worked together and did a wonderful job. Couldn't have ask for better service!!! They were the best!!

"GO SEE JAMES LABONTE"

I recently purchased a new 2015 F150 from Riata Ford after talking to several dealerships and searching the web. I finally decided to call Riata Ford and I am glad I did and glad that James Labonte took the call. It was a pleasure to work with him. The price I paid for the new vehicle was extremely good. And when I need to purchase another ford I will definitely call James at Riata Ford.

Go see Britney

I searched via the internet at all dealers across the state trying to find the best deal. Britney took the time to call me within an hour of me submitting the internet search to get specifics on what I was looking for.Within 2 hours of talking to her she had the exact truck I was looking for, when other dealers were still sending email auto replies and others trying to push me into trucks I had no interest in.She went above and beyond to make sure she got exactly what I was looking for at a lower price than her competitors without me having to order a truck and wait for it to be built.She got me blue book on my trade in and everything went smoothly.Britney had the best sales attitude I have seen in a long time, she wasnt pushy or trying to sell me something I didnt want.

Fantastic People at a Great Dealership!

We shopped the market for a late model used car and got a great deal at Riata Ford in Manor, Texas. We sent an on-line inquiry to the dealership late one night and Tyler Westbrook, Sales Consultant, immediately responded and provided answers to all of our questions. Tyler, along with managers Mike Olguin and Chad Christian took good care of us and make the buying experience positive. The car we bought was ready to go and the paperwork was straight forward. Thanks Riata and a special thanks to Tyler for his help and professionalism!

Love Riata Ford!!!

We've been buying Ford pickups since 1978 in Texas and Florida. I did not think we could ever find another dealership that would meet our needs. We were so blessed to come across Seth and Mike. They are awesome!! This is the best experience in purchasing a vehicle.. They were very accommodating, patient, knowledgeable, no sales pressuring, straight forward, etc. It was all about our needs, we love them. My wife wants to adopt Seth and Mike. If anyone is looking to purchase a vehicle, go to Riata Ford in Manor, Texas.

Go see Ajay!

Just bought a 2015 Ford Escape. This is the second vehicle I bought at Riata, and both times the process has been so easy. I filled out the credit app online to get pre-approval, and within an hour Ajay Malani called me back to see when I wanted to come in and look at some cars. I explained what I had in mind, and we set the appointment...no hassle, no pressure. When I arrived at the dealership, we talked about options and financing, he quoted me a more than fair price for my trade-in...then he showed me the perfect new vehicle, we test drove it, and then started the negotiation process. I never once felt pressured or uncomfortable with the numbers. I was in and out of there in just under two hours. Ajay was awesome and I love my new Escape!

Love Riata Ford

I told Robert what I was looking for and he found it. Everyone there was wonderful. I was in and out within a few hours. This is the 3rd vehicle we have gotten at Riata Ford!! Couldn't ask for better customer service. Loving my new Explore!!

Simple

We were in and out in under 1 and a half hour. Picked out a F250 online, gave info on our trade in and everything was reasy when we got there. 3rd vehicle purchase in the last year from Riata. Always simple, I recommend passing all the other dealerships within 100 miles and purchase from Riata.

Riata Ford sold me a damaged car they promised to fix

DON'T BUY A CAR FROM RIATA FORD IN ELGIN, TEXAS. THEY WILL ROB YOU. I listened to my Mom Cry on Mother's Day over what Riata Ford has done to us on this car. "maddison" of Riata Ford in Elgin, Texas sold us an ex-rental junker (we had rented it ourselves a while back, it turns out) with damage all over it, after showing me the car and promising that any minor defects would be fixed. We waited weeks while the damage was supposedly fixed. We took the car home at dusk and as soon as we saw it in the daylight, we noticed the damage was still present and the convertible top was coming apart. After I had the car for about a week I realized it was the same car I had rented from Riata Ford a while back, right down to an uncleanable stain on the driver's door and my friend's name in the car's phone app. When we complained, the sales rep "maddison" quit and her boss "kevin" gave us the run-around for months. Originally they offered a seven day buyback guarantee- the only reason I trusted them in the first place- and we have been trying to get them to honor it ever since. This 2014 Mustang gets only 14 mpg (V6), has a furious heat problem in the driver's seat, malfunctioning thermometer that says it's ninety degrees at night when it's raining and cold, a broken convertible top, broken windshield, damaged doors, paint falling off, and a dented interior panel($740 replacement from Ford). My mother's 2008 4 cylinder Honda Accord feels peppier than this 10,000 mile mustang, but no one will address the way it runs or even discuss the mileage being so far off of expectations. The car should be under warranty but "kevin" has threatened us and refused to honor the warranty. Every time we call them they will only let us talk with "kevin" and he won't help us. Dealing with Riata Ford has felt like being robbed by a gang of criminals. Every time I look at the car I feel anger and stress over the manipulation it took on Riata's part to put us into this position. For the first four months or so we had the car, the front tire leaked and we complained only to be ignored until we bought a tire at our expense. We even told our sales rep- stressed the point even- that we were buying a car because I had just had surgery and needed a trouble-free car to make things easier...and we bought the maximum extended warranty...yet nobody at Riata Ford cared one bit when a man recovering from surgery was forced to bend over (not taking it 'easy' as the Doctor ordered) every three days to fill a bad tire that leaked from day one. They failed to provide a front license plate frame- which got me pulled over while parking at SXSW and caused me to miss valuable time at the conference I paid good money to attend. Again, NO ONE at Riata Ford cared when we complained. Remember these jokers promise a 7-day money back guarantee and literally fired our sales rep to avoid honoring it on this car. They could have fixed the problems, too, but instead they have ignored us and threatened us, manipulated us and lied to us. NEVER buy a car from Riata Ford. If this is not resolved I will never buy a Ford again and neither will anyone in my family. I wish I'd stuck with Chevy, Nissan, Honda, or Tesla. I hate this Mustang I should have really enjoyed more every minute I'm stuck with it. I waited 25 years to buy a new car because I feared I could not trust ANY car dealer...I was finally forced to do it because of my health and thanks to Riata Ford it has been the most disappointing experience of my life. My first car was a 1970 Mustang in 1989...and I guess I should have known better.

Great Overall Experience

I recently purchased a new 2015 F150 from Riata Ford after searching the city for exactly what I wanted. I had bought my previous trucks from either Covert Ford or Leif Johnson Ford here in town, but was pleasantly surprised by the experience I received. Ajay Malani was a pleasure to work with and the entire staff was friendly and courteous. Both the price of my trade and the price I paid for the new vehicle were extremely fair given the research I had done and conversations I had with other dealerships.

Service & Sales

I had service work at Riata a couple month ago and had such a good experience working with "Bud" and Kevin Hopper in the service department, I went back to Riata when I wanted a new truck. I worked Allan King and Tony Nguyen in the sales department to try to find the exact truck I wanted, and they did. I now have my new Lariat F-150 and I am very happy with the service Riata was able to provide. Great Job!

Bad situation turned into VERY happy customer and friend

I had a 2010 Mustang V6 convertible which I Was in love with. I had my plugs replace by someone else. But the motor didn't run properly. Something was wrong and was going to need a new motor, ugh. But Asher and Tony worked there magic an got me into a new 2015 Deep Impact Blue Metallic V6 Coupe with all the extras that I would have ordered. I now have a new love affair with my new Mustang and my girlfriend is jealous. I could not have asked for a better experience.

Inquire about 2007 Mercedes s600

No one bother to contact me!!! this is very bad for them

Fast and Easy

Bought my F150 FX4 from Asher. Great guy and was attentive to my requests and was a straight shooter. That is what I look for when buying a truck, no high pressure sales and no dealer tricks. Thanks Asher, I love the truck!

Best car buying experience I ever had!

Rick worked very hard for me. He had everything worked out for me before I even stepped foot in the dealership. Had a awesome experience here. Made car buying an easy and effortless experience. They were very fair on trade in value and had a price on the vehicle I wanted that nobody could match. Thanks again guys!

Service Efficient & Cost Efficient

Folks here are top notch ... Kid you not, they don't fool around.1. Friendliest of all dealers in town2. Very reasonable - pricing wise3. Kicker - the lowest interest rate one can get !!!4. Efficient at closing the deal!

Pleasant and Refreshing Experience in Manor, TX

John in Sales, Mike and Tiffany in Finance were all outstanding. I can't stand going to dealerships and dealing with the whole "what do I have to do to get you in a new car today" mentality and personality. This place (Riata Ford) had none of that. I was comfortable, not pressured and in talking with John, Mike and Tiffany, it didn't feel like your typical dealership...it was like dealing with people I had already met and known before. I will have no problem referring anybody to this dealership.My wife will be looking for a new car in the near future, I will be making Riata Ford our first and possibly only stop. I encourage anyone in the market for a new or used car to give these guys a serious look and opportunity to earn your business.

Friendly and dedicated to getting us the best deal

John was very knowledgeable and helpful. Tiffany was able to get us 2% lower interest rate than the banks first offer. The entire staff was more than friendly.

Excellent, caring service

This was my second dealership that I had gone to. I wasn't sure if it was the right time to buy a new car, but Rick, and the entire dealership was courteous, and committed to making sure my experience was excellent.After I told him what I needed a vehicle to do, Rick helped me identify the perfect car to fit my needs, and then Tiffany in the finance department made it happen.I would recommend them to my friends and family, and it was a great car buying experience-for the first time ever.

Daughter's car

My wife and I bought a new Ford Focus from Dallas at Riata Ford. You know the feeling you get when you know, that when you have to go and purchase an auto and have to go to the dealership and see a salesman (pushy) then fill out the finance application and wait and wait. Not here at Riata Ford, Dallas our salesman made me feel comfortable showed me another option that fit our needs better. Michael in finance had our papers ready and I was in and out of his office in a very short time. Very pleased with the whole experience. Thank you guys!

Very helpful car buying experience

Robert Carreon helped us find a vehicle to help suit our needs. We told him what was most important to us, and he found a vehicle to match. He made the buying experience very pleasant for us. We are return customers because of the honest no pressure treatment we have experienced at Riata Ford.

Like a Breath of Fresh Air

The purchase of our new Ford Edge Sport was a "no brainer" with this dealership. Although we shopped around, no-one was more honest and helpful than the staff at Riata Ford in Manor. They seem to go beyond the norm to help their customers get exactly what they want at the best price. We love our new Ford and are looking forward to many years of driving and having the vehicle maintained with Riata. They were highly recommended by "The Car Pro Radio Show" and I can now understand why. Special thanks to Allan King, Seth Olivarez, and Tiffany Hall for their professional approach to the car buying experience.

car buying experience

I had a great, honest and 'not a pushy' experience with the sales guy Ajay, when leasing a new car. We communicated days in advance on pricing via email and in the end he even matched the price from another dealership. Straight forward, not pushy like others - very important to me, since I am a female and usually male sales agents think you have no idea about cars and want to screw you over. Ajay also made a fair offer on my trade in - in comparison to others. All in all I would highly recommend this dealership. The finance ppl were also very friendly and explained every detail I asked about of the paperwork. Thanks guys, keep it up!! ;o)

Excellent Customer Service!

Found our 2009 Ford Expedition Ltd. online. Called and got Allan King. We asked if the vehicle was really clean and worth a trip from Temple to Manor. He went to check out the vehicle. Called us back and said he wouldn't hesitate to have any family member come look at this vehicle. So, we went. We had just finished a disappointing trip to Auto Nation where we encountered arrogance. I can smell it a mile away. Allan isn't like that. I felt that he was definitely there to help us find a vehicle and not act indignant if we didn't love what we were looking at. We were preapproved from our local credit union at an okay rate. Allan got us the rate we really wanted and a two year bumper to bumper warranty on the Expedition. All of this was below our monthly payment price-point. I was very pleased. The day we went to pick up the vehicle, Allan had, had surgery. He had his wife drive him to the dealership so he could be sure that we were served well. Allan also got us floor mats at his cost. When they didn't arrive as promised, I called and talked with Kevin (Allan was on vacation). He found that the mats had been sent to the wrong address. He corrected the issue and they arrived in a few days. Allan's partner, Robert, also helped us with useful information about an extra key since we only got one with our vehicle. I would recommend these folks to anyone buying a car.

excellent customer service

John Alvarado was excellent in finding me the perfect vehicle for my family and I. I told him exactly what I wanted and didn't want. He gave me exactly what I wanted. When we arrived to pick up my vehicle all the staff was great in taking care of us and getting us out of there as fast as we could since we have 3 kids under 5 years young. We had a bad experience at another dealer and wrote a bad review and this is definitely not a bad review. I would recommend anyone to come here and buy a vehicle. Thank you again for great business!!!

No hazzle

Great car buying experience spent a total of 2 hours from start to finish. Great deal and easy financing Robert had the car cleaned with a full tank of gas before the paper was done. Great guy

Will be going back!

Bought my first truck here and i loved it! the staff was very friendly and on top of any of our needs. i bought my truck from Seth Olivarez who was a huge help and very respectful and friendly!! i live in Houston and will be going back to see him for any of our next vehicles!

Purchasing a new car

This dealership is so awesome never in my life have I walked in and walked out with a new car in 30 mins the staff was friendly and my sales person Ajay was so awesome to he worked his xxx off getting me in this car I won't go another place to purchase a car they have my business for life

I'm hooked!

Just bought my first car from Riata--Seth Olivarez was excellent! Helpful--straight forward--just the kind of sales person I appreciate working with. I would happily come again!

The costumer service is Sucks!

Ok today I want to explain about this (Riata dealership) the costumer service of this company is sucks,they don't care about costumers,if would like to know please just call the company after that you will underestant about this company,also when I send the email them they didn't answare my question only you have to call them after 10 minutes on the line they answare you,I don't recommended at all

Best experience

I was in search for a new economical car. Found something I was interested in on line and contacted in less than 30 min. from Allan King. I told him my price range and my monthly payments and he did exactly that with the assistance of Tiffany in finance. I was very happy to be able to purchase a brand new car without money down.

Great experience

I have been a customer at Riata Ford since they were in Elgin Texas and have purchased my last 5 vehicles from them. I have been very please with each experience. I have never felt like I have just been to a "car dealership." I will continue to do business with Riata I have no complaints and have had good luck with them every time. Big thanks Riata on my latest purchase

Top notch service!!!

The entire staff really did everything possible to make sure that I was happy and confident in my purchase. I highly recommend Riata Ford as it was proven to me beyond a shadow of a doubt that every member of their staff is 100% committed to providing the best customer service possible. Everyone was polite, straightforward, low pressure, and knowledgeable and because of that Allan King, John Alvarado, Tiffini Hall, and Riata Ford will receive my business for years to come.

Surprised, but happy I got a new Transit.

I was contacted by Gil based on an internet inquiry, so we met him early afternoon. I was just out kickin' tires, but when we saw and drove the Transit Connect and Gil was able to meet my financial requirements, we drove one out by 4:30. Tiffini handled the closing in a friendly and efficient manner and didn't try to sell us extras that we didn't want or need. Overall, it was a very pleasant buying experience.

Best car buying experience!!

I've bought plenty of cars, dealt with enough car salesmen and sales managers but this time I was extremely impressed with the whole car buying experience. Seth Olivarez (salesman) and the sales manager were very professional and accomodating. One of the fastest deals I've made. I'm very happy with my purchase and will definitely return in the future if/when I need another vehicle.Thanks!!

Best car salesman and customer friendly staff

My car salesman, Seth was fantastic. He went far beyond his normal duties to sell me an awesome car for a great price. Thanks Riata

complete satisfaction

This was without a doubt THE best car-buying experience I've ever had! Gil Conde was an absolute joy to work with, he never once stopped trying, and as picky as I am... I left extremely pleased. Honestly, I walked in expecting the same-o- thang and instead left without a headache.. Thanks Riata Ford and Gil Conde! *Val

The King of Auto Dealerships Riata Ford

This week we purchased our 4th Ford Limited Expedition from Riata Ford. The first was purchaed ifrom Leif in Austin , Elgin then we moved to Manor. Continuing to deal with Riata due to the first class service,, friendly personel, attractive dealership, and they work with us on pricing. Robert Carreon could not be a better asset to this dealership. His service is first class. In the business office we were met with Office Manager Tiffany Hall who handled our business with superb knowledge and customer care. We appreciate dealing with such a fine organization and its employees.

Riata Ford

I really enjoyed that wenderful experience of baying my toyota with Riata Ford in general,and particularly with Mr Ajay Malani who provide me with everything i need to know about my new car. However,i just want to recognize him as a talented employee as well as all the employees of Riata Ford. Thank you all for a great job.

Amazing Experience!

If you are looking for a newer vehicle, I highly recommend Riata Ford Manor. Wow and wow. From sales to paperwork, the experience was relaxed and made comfortable by the entire staff. There was zero pressure and my sales person, Allen King was so kind and sincere that stress couldn't find its way into the deal. Tiffini in the finance office made signing all those papers effortless. She was so nice and pleasant. Allen went above and beyond in his efforts to make sure I was satisfied, even upgraded the vehicle so I could have the color I wanted and be able to drive off the lot same day. That is customer service! I am now driving my Escape and I absolutely love it. Best of all, Allen and Tiffini made sure from vehicle to monthly payment, I had what I wanted. Who could ask for more???I don't even live close to the dealership, but I will make Riata Ford Manor my go to place and I highly recommend them to everyone. Thanks everyone...see you for the free oil changes!

Like No Other Ford Dealership..... a Must Visit

Without a doubt, Riata Ford Manor is a place you have to visit if you are in the market for a new vehicle. Our family recently purchased a new Ford Fusion, we were amazed with the amazing talent there to support you. If you haven't met Robert "Pulga" Carreon, you need to visit this Professional! He will listen to your needs and will leave no stone upturned to make sure you get what you want. No pushing, no conceiving, just there to help you find what you want. From the welcome note of the receptionist, to the managers and closing staff, you cannot go wrong at Riata Ford Manor. I will be back to purchase my next truck here. Visit them and ask for Robert.... you will be glad you did. Gracias Robert, you are awesome!

Great Experience!!

We didn't want to spend all day at a dealership, like we have in the past. We talked with Chad and told him what we wanted and that we did not want to wait around. He was great. We were out of there in an hour and within 48 hours we were looking at a new car. We came back to drive the one we wanted and the next day spent maybe an hour signing paperwork with Tiffani. It was the best experience we have ever had with a dealership. Will definitely go back.

Excellent Service

Ajay, you are a very good salesman . . . easy to deal with, friendly, sincere, and responsive to any questions or requests. It becomes apparent that you are there to help your customers any way you possibly can. For that, we "Thank You". The Riata dealership is first rate. Personal experience: We fell into an adverse travel situation on the road in the middle of the week. We called Riata for advice and was greatly helped by Charlie. He advised us during a stress-filled time. Ultimately, his advice was much appreciated but the final decision was ours. After arriving home and working through our situation, we then started the process of choosing a vehicle. The folks at Riata go over and above our expectations and we are so thankful that they do so. With thanks,Nancy

Riata Manor

I actually enjoyed working with theses two reps at Riata in Manor. Gil was persistent but in a positive way. I plan to return and purchase another car in the near future and it would be a pleasure to work with these two again. Thank you for everything. Also, Gil was great when I had my kids with me. He was kind and funny.

Excellent Service

Everyone here was friendly and helpful. All of my calls were answered within minutes. They made the process as quick as possible without me feeling rushed or pressured.

By far the best

I've been to many dealerships and this by far was the most at ease and pleasant experience. Will recommend for sure. Loved the not pushy customer service and the great treatment.

Good deal on used car

Purchased a used Mercury Grand Marquis LS. Excellent price and service. Salesman was very helpful.

1st car

I had a good experience at Riata, i went in there with low expectations of getting a good deal, but i was surprised by the friendliness and how honest and upfront the salesman was , After the test drive he manage to get me a reasonable price on a very nice ford mustang, i ended up a happy customer buying my 1st car

Great Customer Service

Riata Ford was extremely helpful in getting me into a new F150. I found the vehicle online and John Alvarado made sure that everything was in order by the time I got to the dealership from Dallas. The customer service was fantastic and I would recommend the dealership to anybody looking to buy a new or used vehicle.

Great experience

I just recently bought a 2014 F250 from these guys. Everyone was extremely helpful, and easy to work with. Chad was my contact, but everyone there was more than willing to help out as needed, from start to finish. Great crew, will be buying any Ford from these guys from now on.

Friendly, Hassle free business.

I drove long ways from Uvalde, Tx to Manor, Tx to look at a used truck. It was the truck I was looking for. The staff mentioned above were great and very helpful and attentive. Their friendly customer service and knowledge of the business made the process very fast. John Civilla had the truck ready for me to test drive and was very attentive to all my questions and concerns. He offered me drinks and snacks while I was waiting for paper work to be finished. Tiffini and Olguin were very knowledgable on the financing part and offered awesome benefits.This kind of old fashion customer service is what is missing in many business these days. I have been doing business with local Ford dealerships in the area for a long time, but I plan to do business with Riata from now to buy future vehicles. I do have one suggestion to the Riata Leif Johnson Management to change their policy regarding the fuel capacity when purchasing a used vehicle. I think every purchase should be granted a full tank of gas, not limit just to new vehicle purchase. I only received 3 quarter of a tank of fuel and I had to fill up before heading back on my long trip. Other than that good job guys!!!

AWESOME DEALERSHIP

The dealership is awesome. We had gone to another Ford dealership and it was like they did not want to help us with our decision. We call Ajay before we headed there and asked him about one of their trucks that was on their WEB site.When we arrived at the dealership he had someone bring the truck from another one of their stores and had it sitting outside waiting for us. After driving it i saw another truck that i liked he went and pulled it up and we drove it. He sat in his office waiting for me to make my decision about the mileage between the 2 trucks. Then Tony came in an i told him my same concerns. He said well there is a Supercab with the motor i wanted. so we went to look at it and it was exactly what i was wanting.Ajay was an awesome salesman. Price was great. Thanks again you have a customer for life.Thanks againScot Preston

Refreshing Experience

My husband and I had been talking about purchasing a new vehicle for some time, but kept putting it off. One reason why we delayed looking was due to our past experiences with pushy sales staff. We had considered several different makes and models of vehicles before deciding on the Ford Edge or Explorer. We had intended on making stops at several dealerships in hopes that we would find a SUV at the price range we needed along with a workable interest rate. Our first stop was to Riata Ford in Manor, Texas. When we arrived at the dealership we had anticipated on having a sales person on our heels the moment we stepped out of our car. It was a pleasant surprise that we were able to look at the Edge and Explorer without having someone hoovering over our shoulders. Once we decided it was time to seek out the assistance of a sales person, we were given the opportunity of working with Gabriel Baer. After a brief introduction and our explanation of what we wanted he assured us that we came to the right dealership that will work to get us the best deal. Gabriel worked his magic along with the store manager and we were able to purchase our 2014 Explorer Limited within the price range and interest range that we were wanting.Gabriel made us feel comfortable with his knowledge, experience, and personable personality. He stayed with us throughout the entire process and informed us of the different benefits that were available to us to protect our new SUV in the future. Our overall experience up to this date with Riata Ford has been great and will be back in the future for additional purchases due to Gabriel and the entire staff.

Experience at Riata Ford

I need a new car as my current lease is expering soon. I heard a lot about Ford Fusion and its the car that i will be looking at.me and my wife went to Riata Ford and started looking around used cars in the lot. After about 5 minutes, Gabriel introduced himself and asked if he can help us. I had some bad experiences with car dealers before , so i'm kind of passive and did not want to talk much and give too many informations.I dont want to be pressured. Surprisingly, Gabriel just went to the flow, is very polite and very patient. He got my respect and i started talking and sharing what are the options we are willing to look at. To make the story short , i went home with a brand new Ford Fusion SE with no sour feelings or whatever. Tiffini from the finance dept, during signing is also a great experience. It's just like talking to a friend and i did not feel any pressure at all. Some other dealers will constantly asked you of these 1000+ options that will add up to the price of the car. Bottomline,i am happy with my new car and if i will need another car for my kids, i will surely go back to Riata Ford and look for Gabriel.

Not meeting internet price

2014 Ford F250 Lariat 4WD "Internet Special: $1,000.00"We will meet or beat any online price called not price on website.Bait and switch?

GREAT car buying experience!

We have had dealings with other dealerships but none even come close to the great experience we had at Riata Ford in Manor. We felt they really appreciated our business and we didn't feel rushed or pressured at any time. Our salesman, Rick Stives was WONDERFUL!!!! He went above an beyond to be sure we got the car we wanted! Thank you Riata Ford and Rick!!!!!!!!!!!!!

The reason for our survey is to recommend anyone looking...

The reason for our survey is to recommend anyone looking to trade in a vehicle or purchase a new one. We have delt with other dealerships and none even meet the great experience we had at Riata Ford in Manor. We originally bought a chevrolet traverse 4 months ago and were just not happy with it. We went to Riata Ford to see if we could trade it in and get a 2014 Ford Explorer. We met our salesman, Robert Carreon who went out of his way to expain the process, we told him what we wanted in the vehicle and he was able to located a match at Lief Johnson Ford, he went and picked it up and the next day it was ours. The whole experience was smooth, he was professional, made us laugh and took care of us like family. This is your salesperson if you are in the market for a new car! Go to Riata Ford. This is our dealership now and we will absolutely refer our family and friends to Robert Carreon. Thank you Riata and Thank You Robert!

My husband and I have gotten our last 4 cars from this...

My husband and I have gotten our last 4 cars from this dealership. Robert is always a pleasure, he is very friendly and has made every experience purchasing cars here great. Never pushy or aggressive, looks for the best deals and makes suggestions that meets our needs and wants. AJ is also great, very knowledgeable about the cars, sync, and everything in between. He was great with the closing on our cars and making sure we had everything needed before we left the lot. He also offered his services at a later date if there was something I had issues with. Two outstanding employees that Riata Ford should glad to have as part of there team.

The reason for my perfect survey is the outstanding...

The reason for my perfect survey is the outstanding customer service provided by my salesman Gabe he knew everything about the Ford Fusion I purchased and showed me how to operated all the New features that Ford has to offer on the Fusion. He never used any of the pressure tactics used now a days. Tiffini the Finance Manager was a pleasure to deal with again no pressure and honest answers to all of my questions. If you are a woman shopping alone this is the place to go they treat you with respect and let you make your buying decision without any pressure. I love my 2014 Ford Fusion. Thanks Lisa S

A pleasure to work with everyone at this dealership. Came...

A pleasure to work with everyone at this dealership. Came in at 6:30 PM and they stayed late to get the deal done and the paperwork closed out that night. Looked for ways to go above and beyond making the sale. Agressively pursued many credit options to get us a great interest rate. Not high pressure sales. They feel more like a partner than an adversary in the purchase process.

I am a retired Ford Motor Company Manager from...

I am a retired Ford Motor Company Manager from Remarketing,Sales,and Service.I can actually say this is one of the few dealerships in the country that follows Ford Motor Company Sale procedure.I called dealer on phone because I was coming from Houston to assist my daughter in buying a car.I received a call back within a minute to set up appointment with a contact by the name of Rick,When we arrived at dealership we were greeted.at front desk.We were asked who we were here to see.Met with Chad.Car we were interested in was ready for us to see.Since I was a retired Ford employee,I received A Plan.Our trade was fairly evaluated and we received the actual worth of trade in..We also were offered test drive,which we accepted.Dealer did not use any high pressure.Gave us good information to make an informed decision.No pressure .on who to use for finance source.Buyers order was done correctly and there were no hidden fees.When we arrived at dealership on Sat.,2/15/14,our car was ready as promised.We met with dealer closer.Again all paper work was correct and no high pressure to sell us something we didn't want.The thing that really made the deal was the Technology Manager.He went to car,set up Sync and even taught this old dog some new information.Again the concern of customer satisfaction just blew me away.The team at Riata Ford has won a customer for life.I will drive a 170 miles for my next Ford.You hear about all these Ford Dealers that win the Presidents Award.Riata should be on that list.I also intend to write a letter to Ford Motor Company about Riata Ford.This dealer is a diamond in the rough in tiny Manor Texas.

GABE at Riata Ford fixed me up with a Killer 2013...

GABE at Riata Ford fixed me up with a Killer 2013 f350.!!! I could not have asked for a better deal he was so helpful and everything went very smooth.The people at Riata Ford are GREAT!! buying the truck was a Very Nice Experience. Tiffini in the finance department also did a Great job !!! THANKS RIATA FORD!!!

These guys know how to do business. I did everything over...

These guys know how to do business. I did everything over the phone except for sign the papers. Best price in Austin area by far. John Alvarado and Tony Nguyen killed it on the service aspect. Got my Ford Fusion home, completely detailed and the family loves it. Look forward to doing business with this dealership in the future. Thanks everyone at Riata Ford. I give you guys an A+++++!!!!

Awesome service provided by salesman Gil Conde. I'm...

Awesome service provided by salesman Gil Conde. I'm definitely a difficult customer when it comes to purchasing a vehicle. Gil has so much patience with and through it all never lost sight or focus on my standing price. He did everything to make me happy. Car buying takes many hours and with that Gil spent a lot time answering our questions and his knowledge of the vehicle of our choice was outstanding. His hospitality was very much appreciated we were offered and brought coffee, water and many snacks through the entire process.Tiffini and Tony (Business Management team) were great as well and provided us with the best rate possible. Of course you don't get to meet the finance team until the salesman has sealed the deal so our overall experience was excellent. Riata Ford has a great team!We asked and received....we love our new Ford Edge!

Great friendly service from salesman Robert Carreon ,...

Great friendly service from salesman Robert Carreon , great person, very professional and knowledgeable. Would purchase again from Riata Ford. Very friendly people overall, very satisfied with our purchase.

I walked in to Riata Ford just as my internet contact...

I walked in to Riata Ford just as my internet contact (Chad Osmondson) was about to leave for the day. It was a last-minute decision to jump the gun and come in on that Friday night rather than the following Tuesday, which was the day I had arranged to come in. I was that excited and just couldn't wait! If Chad was tired and ready to go home, he sure didn't show it. I said I wanted a red truck, and he directed me straight to the Ruby Red truck I now happily drive. It was love at first sight, so I did the paperwork, and after Chad got me set up to come in for the bed liner and window tinting, drove it home that night. I couldn't be happier with my new truck and my experience with everybody at Riata Ford, and expecially Chad Osmondson!!

I give raita Ford an excellent rating because the went...

I give raita Ford an excellent rating because the went over and beyond to get me into my truck with a payment that i can afford

Chad and Allan handled my purchase very well, any issues...

Chad and Allan handled my purchase very well, any issues or concerns I may have had they resolved with very little hassle, overall I am satisfied with the service I received.

had a great experience buying my Ford truck. Gabriel is a...

had a great experience buying my Ford truck. Gabriel is a great guy, no pressure, very friendly and he got me good financing. the finance dept was awesome also, overall it wasthe best experience i've had buying a truck.

I walked into the dealership not knowing what to expect....

I walked into the dealership not knowing what to expect. As soon as I got there I was greeted by Robert and from then on he was just a great guy. He did everything he could to get me into the car I wanted and the financial tam was amazing as well. I told them what I was willing to pay and they did not exceed it. It was my first time buying a brand new car and it was an amazing experience. I would recommend Riata Ford to anyone wanting a new car.

AJ was very professional and did exactly what he agreed...

AJ was very professional and did exactly what he agreed too, no games played here. I traded a 2011 F-250 for 2014 F-250, the truck was clean and ready to go in a timely manner. The finance paper work was handled by courteous and no pressure, no games, and no extra packages to squeeze every nickel out of you. I will definitely purchase from Ajay Malani again.

I would not recommend Riata Ford to anyone. Judging by...

I would not recommend Riata Ford to anyone. Judging by other reviews I'm not sure how they stay in business. I found the car I had purchased posted on their website two days after driving off the lot at another $600 off my purchase price. When I confronted them with this information they acted like they knew nothing about it. I even provided the expired link which they could easier have accessed and all the salesman could do was shrug. Garbage service and shady business practices. When we purchase a second vehicle in spring it will not be from Riata Ford. Stay away from this dealer.

Excellent experience!

I had had been shopping for a truck for a few weeks and had decided upon the model I wanted, which was in stock at Leif Johnson Ford (another dealership about 20 minutes away). On a Thurdsday evening I told LJ that I wanted the truck and would arrange financing after work; that next Friday I began calling...and calling...and calling; left 6 messages throughout the day with LJ, no one called me back, the salespeople I'd been working with constantly had full mailboxes and even though I was ready to buy a truck, money in hand, they just stopped paying attention to me! Coincidentally, Katherine from Riata Ford happened to give me a follow-up call that afternoon to see if I'd ever found a car, explained the situation, and they had the truck I wanted immediately transferred, worked out better financing terms for me at the monthly payment I wanted, (which I know was a stretch, but they did it!) and I picked up the truck the next morning--actually would've driven it off that night but had left my checkbook out in Dripping Springs! Not only did they fix every problem and enable me to buy the car in a matter of a couple of hours, they also gave me a MUCH better price than LJ said was the lowest price possible. Cannot recommend Riata Ford enough!!

John was more than helpful! After perusing the...

John was more than helpful!After perusing the internet, looking for a vehicle, I called and inquired about a couple of used vehicles, he stated that they were not "stock numbers" usually kept at his dealership, they were from a sister dealership, and he would call me right back as soon as he found the vehicles and whether or not they were still available. (I have heard this story before and usually do not get a call back). Imagine my surprise when he actually did call me back!, he let me know one of the vehicles was gone, and he would have the other that day. I then proceeded to explain my situation to John, and after some very strategic questions on his part, we were able to start the entire negotiation process OVER THE PHONE. Several calls back and forth later, he had all the details, like monthly payment, etc... (including shaving several points off of the loan interest rate!) for me and said the vehicle was ready for a test drive! (I have never had a deal go so smoothly AND known what I am getting into BEFORE a test drive! ((the deal included a trade)).). When I got to the dealership, I did the test drive, did paperwork and was outta there!GREAT JOB!! I NOW HAVE A NEW "GO TO" DEALERSHIP!

I went there looking for a car that I saw on their...

I went there looking for a car that I saw on their website. Unfortunately, The car was sold 5 minutes before my arrival. Adriana was kind enough to show me some other options based on what we talked over the phone and what she thought I could be interested. I ended-up buying a car from her, they also offered me a good deal on my trade-in. Adriana is an excellent person and she is always taking care of her costumers. I would totally recommend Riata Ford for your next business.

The moment I walked through the Dealership's door,...

The moment I walked through the Dealership's door, the customer service was wonderful, the energy was upbeat, and it all felt oh so genuine! Prior to the actual meeting, I communicated online to begin my process of searching for a much needed vehicle. The salesperson did not steer me away from my intention. He assured me that they would find me what I wanted and needed at the time. He was not looking to increase his bottom line, so to speak, at my expense, which I had experienced previously during my search for a vehicle. Of course, I am aware that they are in the business of selling (cars). Nevertheless, the experience was very satisfying and rewarding! Especially the salesperson who assisted me throughout the process (as well as, the staff at Riata), absolutely deserves Salesperson of the Year!Thank You...

I went in with no idea what I wanted and Enrique took the...

I went in with no idea what I wanted and Enrique took the time to show me different cars and explain my options. He made himself available by e-mail and quickly responded to all of my follow up questions. I am very happy with my car, andI would definitely recommend Riata Ford and Enrique Rios!

Very easy going dealer and easy to deal with and very...

Very easy going dealer and easy to deal with and very nice people! Tony is the best sales manager I've ever worked with! Very happy with this dealer!

I went into the Riata Ford dealership needing to buy a...

I went into the Riata Ford dealership needing to buy a car, because my car had been damaged in a recent accident. Adriana saw me looking at a car and took me into her office. I gave her my specs in terms of what I was looking to pay for a car, and she took care of the rest. She was so professional and made it so seamless with very little input from me, she was able to get me in a nice car with the precise terms I needed. Big ups to Adriana. I will send you customers in the future.

Customer service was excellent. We were in and out with...

Customer service was excellent. We were in and out with our used purchase in 2 1/2 hrs (including signing paperwork) and that was on a Saturday!!

Enrique was very prompt, courteous & efficient...

Enrique was very prompt, courteous & efficient through out the transaction. The complete experience from the moment we walked to to the moment we completed the sale was phenomenol. They had a lot of inventory and were able to provide me with the exact model & color I was looking for. I would highly recommend this dealership and sales person to anyone looking for a car or truck. Thanks Riata & Enrique for the 2014 Mustang.

Bud went above and beyond to provide great customer...

Bud went above and beyond to provide great customer service. He noticed that I needed new tires on a used vehicle that I had just bought at the dealership. He told me himself that he would not want me to drive my family on the tires and did everything in his power to get those tires replaced for me. I have never experienced this kind of superior customer service before. He made my day and my experience so much better than I jave ever experienced at any other dealership before. I will continue to come to this location for all of my car needs. Thank you Bud!

John Alvardo was very helpful. As soon as I walked in...

John Alvardo was very helpful. As soon as I walked in the door and told him what I wanted he went got the car and said "let's drive it." No wait, no sales pitch. Jeff (general manager) worked to get the price down to a reasonable number to make the decision to buy the car much easier.Tiffani Morris did the financing work and was very friendly and easy to work with which makes the paperwork side of things much easier to deal with. When choosing to buy a car in the future, I will most certainly look to Riata Ford for their selection first due to their great customer service.

Poor Service

After contacting the dealer and communicating all week about my interest in the truck we set an appointment and made the 75 mile drive one way to take a look with a buyers check in hand. I was 15 minutes away when the salesperson called to say someone had come in and put down a deposit! So between 5pm the evening prior when I confirmed the appointment and 10am the next day she finally did her homework to determine that the truck was already sold. She never asked about what my needs were, and didn't even bother to try and help me find something else. I wasted half my day and bought a truck someplace else. VERY poor salemanship and customer service.

We really enjoyed our visit to Riata Ford. We had bad...

We really enjoyed our visit to Riata Ford. We had bad experience with other dealerships and was pleasantly surprised when we visited Riata Ford. All our questions were answered and we drove away in a new Ford Focus and couldn't be happier. This is why we have given a great review. Also Tony was great!!

Very friendly and willing to help me get my first car. I...

Very friendly and willing to help me get my first car. I appreciated that they explained everything with such detail to help me understand the process. They made everything run so smoothly. I am extremely satisfied with the service!

My experience with Ken and Riata Ford was excellent. Ken...

My experience with Ken and Riata Ford was excellent. Ken worked very hard to earn my business. I normally purchase used vehicles from Car Max because there is no hassle or pushy sales people. Ken brought that experience to Riata Ford and I will continue to purchase from Ken and Riata Ford in the future.

Edward worked hard to find me the perfect vehicle and...

Edward worked hard to find me the perfect vehicle and complete the sale to my satisfaction - and that included a good price. I plan to use them again for new purchases and maintenance.

I recently bought a truck from Riata Ford. After 8 long...

I recently bought a truck from Riata Ford. After 8 long hours of waiting I was told financing went through and all was well and good. Awesome! I sat down and filled out all the final paperwork with the manager sealing the deal. Two weeks later I get a call from "Tony" saying financing didn't go throught after clearly signing for it with him sealing the CONTRACT. They 100% sold the truck to me with approved financing in tack and Breached the contract with me. Not okay. Further more the truck was sold to me as a 5.0L and days later I found out it's a 3.7L which I now find out gets very bad reviews; Deceptive trade practice. Once going back to the Stealership I was spoken down to and felt a strong line of disrespect from 3 people. This has caused me a substantial amount of Mental distress. I would never in my life recomend Riata to anyone ever! This place has lost all my respect and I will continue to tell others of my expirence with Riata everytime I hear someone say they "want a new or used car."

Had a very good experience working again with Riata Ford....

Had a very good experience working again with Riata Ford. We have now purchased 3 vehicles at this dealership. The folks there are very friendly. Ken Caldwell, (our sales person) was an absolute joy to work with and made our purchase of the new 2013 Ford Escape a great experience. He worked with us to make sure we were satisfied with the entire process we went through to get this great vehicle. Ken is very knowledgeable about how to treat people and listens to what they are looking for and does his best to please the customer. We would definitely buy from Riata Ford again and hope that Ken would still be there when we do. David George

Tiffany gave us a great sales expereince. I liked that...

Tiffany gave us a great sales expereince. I liked that it was no-pressure, no push. She arranged for us to take the hybrid over night to have a more realistic test drive with it. We had obligations that could not let us wait to complete the deal so she offered to bring the car to our place to complete the sale which she did, stayed around the help us with syncing phones and teach us the most important of the voice activated systems.A+ rate for Tiffany.

My experience with Rita Ford and Tiffani Morris was...

My experience with Rita Ford and Tiffani Morris was excellent I enjoyed her personality and her knowledge of the vehicle I purchased. The finance team helped me get a better rate on my vehicle and I believe that is EXCELLENT customer service. I want to say thank you again for helping me find my vehicle.

A great experiance,best price,best trade in,best...

A great experiance,best price,best trade in,best service.I have found my new Ford dealer I bought car on the phone and picked up when promised,they even found additional rebate to apply

My wife and I needed a car. We initially went in to look...

My wife and I needed a car. We initially went in to look and purchase a used car; however, the prices weren't working out...at first. Thanks to the tireless efforts of our sales man, Ken, he was able to find us a better price (he actually came in on his day off to make sure we got a better interest rate). With out any pressure we ended up buying a new vehicle with an AMAZING interest rate. Shopping for a car means you have to go to a lot of dealerships and talk to a lot of people, but once you go to Riata Ford you can forget all of the other dealerships.

Allan King went above and beyond to get us into our new...

Allan King went above and beyond to get us into our new car. We had a few sticking points and they met them, giving us the experience we hope for wherever we go or shop.

We have purchased and or leased many cars over the years...

We have purchased and or leased many cars over the years and this was by far the easiest, most positive car buying experience we have ever had! Tiffini and the other people we talked with during the process were amazing!

We had a great experience buying our pre-owned Ford at...

We had a great experience buying our pre-owned Ford at Riata! Allan King and his staff were friendly and honest right from the start on the phone, making our trip that was hours out of the way, well worth it. The vehicle was clean and just as advertised. Thanks Riata!

I had a great experience with this dealership in our new...

I had a great experience with this dealership in our new car buy. Ken was very friendly and didn't hesitate to show us different cars over and again when we requested. He didn't try to oversell things which I like the most. Ken and Ben clearly understood our requirements and gave a good deal on what we needed than what they could sell. And I like the openness and their approach in closing the deal. I never expected our purchase would be this simple and pleasant.

I have been dealing with Riata Ford for the past 4 years,...

I have been dealing with Riata Ford for the past 4 years, and I can truly say I have always been very satisfied with the way I have been treated. Their employess, sales staff and their service personnel have always treated me with the utmost respect. I have bought 2 new vehicles from them and they will do what ever it takes to find the vehicle you are looking for and offer you the best deal. They will work with you to make sure the price is right for you. I refuse to go to any other dealership, cause I know that at Riata Ford, they will give me the best deal.

I had visited 6 dealerships in the previous week and when...

I had visited 6 dealerships in the previous week and when I got to Riata Ford, I found the place to buy my new car. Everyone was laid back and seemed to be pleased to help you and with no pressure. I ended up helping my daughter buy a car the same night due to their approach. Nice and relaxed and easy to handle!

Ben and Katie stayed late on a Tuesday evening to...

Ben and Katie stayed late on a Tuesday evening to accomadate our work and family schedules. There was a little mishap with the car we wanted to purchase- it was wrecked on the way to the dealership. But Ben, Katie and Tiffany jumped on the situation and found another car that fit our needs within a very short timeframe and had it at the store before we arrived. They were professional, friendly and alot of fun to work with. Needless to say we purchased the car because we received fair trade and a fantastic price on the vehicle!! I would highly recommend this dealership to friends and family!!!Thank you Ben and Katie!!!

He was very helpful and knowledgeable. we came here with...

He was very helpful and knowledgeable. we came here with the idea of buying a used car and because of his knowledge, we ended up buying a new car. We are very pleased with the new car.Very truly yours,Richard B,. Mury, Jr.

We looked all over Austin for a Ford Dealership who would...

We looked all over Austin for a Ford Dealership who would be able to give us a good price for our trade in and would give us a great deal on a new Ford Fusion SE. Well after going to 6 other Ford Dealerships Riata Ford won our hearts with their great customer service and willingness to work with us. Thank you Riata Ford we will be back to buy a new truck soon!Brigid CisnerozVery Satisfied Customer

I needed to move from an F250 to an F350 short bed. This...

I needed to move from an F250 to an F350 short bed. This is a pretty tall order, but Ajay did a great job finding a truck that almost exactly fit my ask. I had asked other dealers around to find this truck and Ajay and Riata Ford were the only dealership that delivered. Really appreciate the effort and will surely be back for my next purchase.

I was looking for very specific options for my new Ford...

I was looking for very specific options for my new Ford Fiesta and found it in an ad on Auto Trader. I went to the Riata Ford dealer website and filled out the online information form. I was contacted the very next day (Labor Day) by Tiffini Morris. It was available, for the advertised price. I inquired about a direct mail Ford owner rebate offer I had received and was told I qualified. Within minutes I had an out the door price. Although the dealership was almost 8 hours away, I had a business trip to the area the next Monday anyway. Tiffini offered to pick me up at tha airport. I put up a deposit over the phone, and she held the car for me until I could get there. Since I had my own financing, I got busy arranging that, using the brochure that Tiffini emailed to me, with all the information and specifications. I made my flight arrangements and emailed the information to Tiffini. When, I arrived in Austin, she was waiting for me, despite the early hour. We drove out to Manor, took care of paperwork, and I drove away in my new car, for exactly the price I was quoted, which was quite a bit less than the sticker price thanks to discounts and rebates. I got the deal I wanted, on the exact car that I wanted. No one tried to oversell me or talk me into a bunch of add ons that I didn't want. This was one of the easiest, most honest, straightforward, no surprise, transactions I've ever made on a car and I'm almost 60. I've bought LOTS of cars over the years! If you're on the internet looking for your next vehicle, I rarely make recommendations, but have no problem recommending Tiffini Morris at Riata Ford.

Very helpful and friendly. Never pushy. Very relaxed...

Very helpful and friendly. Never pushy. Very relaxed buying experience. Took into consideration our needs and budget concerns. Service after the sale was exceptional. The dealership went above and beyond to make sure we were satisfied.

Katie was super to work with, as was her manager, Ben. ...

Katie was super to work with, as was her manager, Ben. This was basically an internet sale. We came to terms for two trade ins and one new vehicle over the phone, provided most of the needed information via email, and drove the three plus hours to the dealership a couple of days later to complete the transaction. Everything went smooth as silk...a great experience.

I already tried to send a review but am not sure it went...

I already tried to send a review but am not sure it went from my computer. This is a second attempt. We first called the service department to schedule repairs on our pickup. They were able to take us right away. Bud was very helpful. The next morning we paid for the repairs and then decided to just go in and look at the new car showroom. Ajay met us promptly to see if we needed assistance. Before we knew it we were taking "new car." Ajay was very thorough and patient with us and was able to make a sale which we were well satisfied with.

I am very reserved on going car shopping, due to pushy...

I am very reserved on going car shopping, due to pushy sales staff in the past. On this particular trip I didn't feel this way at all. Found a car explained the likes and dislikes and the staff, particularly Mrs. Johnson, made everything work out in the end. Overall a very pleasant experience and would go back for any future purchases, too include any recommendations toward this dealership.

Third vehicle in a year (ouch)! The second was a used...

Third vehicle in a year (ouch)! The second was a used 2007 F350 dually diesel - lemon. Extended warranty didn't cover everything and expensive to have a diesel worked on. Fourth visit to the dealership in about 5 months was enough and a bill of $1,000 approximately. We traded for a 2011 F350 dually diesel - great truck, better mileage, quiter and better ride. I believe we will save in the long run. Riate Ford in Manor really works with their customer to help them and tries everyway to satisfy them. This is my husbands work truck so we need a dependable truck. See Riate Ford in Manor before you trade AJ and Robert are the two we worked with both are great and you won't regrete it.

I am very pleased with my new Ford Escape. I had...

I am very pleased with my new Ford Escape. I had previously owned one and just love the new style and features. My sales person was very knowledgeable, thorough, and courteous throughout the entire sales process. I would highly recommend this dealership and this particular sales person to others. They also have a very first rate service department which was another reason I chose to shop here.

If you are looking for a new Ford, then this is the place...

If you are looking for a new Ford, then this is the place to go. We were looking for a very specific vehicle, very hard to find. When Riata did not have this vehicle our salesperson, Darin Ellis seached the state over to find us exactly what we were looking for and had the vehicle delivered to the dealership. Darin even came in on his day off to make sure everything went smoothly with the delivery. We had visited many dealerships that day and Darin at Riata was the only person willing to put forth the extra effort to find us the perfect vehicle.

Sales person was knowledgable and courteous. Dealership...

Sales person was knowledgable and courteous. Dealership wanted to make a deal and made the sale happen with great concessions. Would recommend them to friends and family.

Excellent service. The staff was friendly and...

Excellent service. The staff was friendly and knowledgeable.They were very helpful and took the time to ensure that we well taken care of.No hassle or pressure sale. I highly recommend this dealership.

I recommend you give Riata Ford in Manor, Texas a call...

I recommend you give Riata Ford in Manor, Texas a call before you trade vehicles - new or used. We received an excellent deal on our new 2010 Ford F150 Super Crew - no other dealership could beat their price and the financing rate we received. The service we received before, during and after our purchase has been exceptional. They were not pushie at all but worked with us to get what we wanted and in our price range. I believe you will be happy you checked Riata out!!!