Reliable Toyota

The place to buy a new car!

Had a great experience buying a car from Brian Canizalez, he made buying my new car a fun and easy process! Thanks Brian and Reliable Toyota for my new car!

New Corolla!

I had an awesome experience purchasing my new Corolla from my salesman Brian Canizalez! He answered my endless list of questions and was awesome to work with! Between him and my financing director James it was a quick easy process! Thanks Reliable Superstore for my new car

Lexus

Great experience at Reliable Toyota. thanks Tchu and Stuart!

Stewart made buying my new Tundra a blast.

I'm going to send all of my friends and family to see Stuart at Toyota Super store before they go anywhere else. What a GREAT PRODUCT TOYOTA BUILDS, and Stuart knowa how to treat people.

My 5th Toyota from this Dealership!

Yet another great experience... Stuart was friendly, helpful, and very patient as we took more than 3 months to find the perfect vehicle at the perfect price. We could not be happier with our new Sienna... and of course, we will be back when we are ready for our next car!

Perfect experience!

When Stuart sold us our Toyota Tacoma, we were very pleased with the experience. He was patient, friendly, knowledgable, and not at all pushy (my biggest pet peeve when it comes to salesmen). We highly recommend Stuart and he will be our first call when we are in the market for another vehicle.

Low Stress Purchase

On Saturday, October 22, Dave Perry helped me inspect, and purchase a used Honda Odyssey minivan from Reliable Toyota. Throughout the process, Dave was pleasant, supportive, and professional. I can, without reservation, recommend Dave to any person looking to buy a vehicle.

Absolutely Satisfied.

I was in a bad situation with a lemon and Stuart Moore and the gang did more than plenty to get me into the car that I deserved. They went way above and beyond what I expected, especially with some of the other experiences I've had in the area with other dealers. I will be shopping here again.

Reliable Toyota

Just bought a car from Reliable Toyota. David Perry was the salesman who helped me. He was extremely courteous and very helpful. He answered all my questions and helped me above and beyond. He made the experience enjoyable.

Excellent buying experience - Returning customer

Our sales person was Randy Tan and he was great!! This is the third vehicle we have purchased from Toyota. He was not the stereotypical car dealer everybody talks about. He didn't pressure us and he listened to what we were looking for instead of showing us something totally different than what we wanted. I would definitely recommend buying a car from Randy and from Toyota.

Truly hassle-free experience

Not at all antagonistic. Pleasant, smooth purchase of new car. I'll be coming back.

Excellent Buying Experience!

So glad our salesperson was Vitalii! He has a wonderful, easy going personality and went above and beyond to get us the best deal he could get for us on our new 4Runner. What a great sense of humor, as well. Highly recommend him to anyone looking for a Toyota. Also, our finance person, Harry Singh, was wonderful as well. Very professional and personable. We really felt like we made friends at Reliable Toyota today as well as a bringing home a beautiful, new Toyota!

Hate being pressured?

The last car I bought was from a stereotypical "used car salesman" at one of those "bargain" car lots. I don't really mind dealing with those types (I'm kind of a haggler), but then I went to Reliable Toyota and met Dave Perry, and my outdated expectations were shattered. He surprised me with unrivaled professionalism and courtesy, and made me feel so comfortable that I gave an insultingly lowball offer, and he didn't even flinch.

Dave Perry

Dave was very friendly, honest, and trustworthy. I would highly recommend anyone buy a vehicle from him.

Sales Associate Dave Perry

Dave was great to work with, very helpful but not pushy in the least. If you are going shopping at Reliable Toyota Used Cars then give Dave a call as I expect you will be pleased with his help. He can be reached at 417-889-9000 and ask for Dave Perry. And no, we are not related or even knew each other prior to my purchasing a car through him. But I liked the guy and thought he was a nice young man.

Vertalli was awesome

He was nice made everything easy got me a really nice car

Customer

I had a great buying experience. First time I've ever purchased a car and felt they were completely about helping me.

Thanks to Ken Olson .He has helped us buy 2 Lexus

My wife and I have bought 2 Lexus from Reliable Lexus .Our sale person is Ken Olson .He has walked us threw the process 2 time now with such knowledge of the cars and the sale process that it is a true pleasure to buy a car here , Their service department is by far the best around from a major repair or just a question they are there for the customer 24-7 . Thanks to the whole team at Reliable Lexus for a wonderful experience.

Overall great experience!

Brian Canizalez was very knowledgeable and easy to work with! Appreciate all the help!

stuwart moore

stuwart helped with my blue tooth. thank you very much. i appreciate it very much. would recommend him to all my friends .

New Toyota Corolla!

Bought a new Toyota Corolla on labour day. Big shout out to Jonathan Gracza for his outstanding guidance, patience, and clarity as I made the big purchase. Buying a car is never easy, unless you work with Jonathan at Reliable Toyota!

Bryan P, highly reccomend!

We have been shopping for a used Toyota Sequoia, and Bryan P helped us find a great deal on one and walked us through every step. Made the process so smooth!

2016 Pruis

Thanks Reliable Toyota and Stewart Moore for a pressure free buying experience. We recently purchased our 2nd Pruis from Stewart and will definitely return again. Great service and knowledgeable sales people!!

Nice to show without all the high pressure.

Didn't buy yet but our salesman, Bryan Price Jr was a great salesman. Personality plus. We picked out what we want but are waiting for the money to buy.

Bryan Price

Bryan Price was the best car salesman I have ever worked with. He made the whole process of buying a car smooth and exciting! I got my Camry from him and before I drove it off the lot he spent a long time showing me how to use the features. This dealership was by far, the best dealership I have ever been to all because of him!

What an experience!

Great place every to buy next car! Brian Price is a great guy and makes the process very fun and easy!! Highly recommend this dealership!

Great Dealership and Salesman!

Stuart Moore was our salesman and was awesome! He immediately made us feel comfortable and was not pushy at all. We enjoyed our buying experience very much!

Fantastic -came back after looking at another lot

My husband and I were looking to buy on a Saturday. We went to the Reliable Toyota just to check it out. Like a few different vehicles. Seen a very friendly guy coming to greet us, named Jonathan Grazia. He showed us a few different vehicles, Rava4 and 4runner. We told him that we were just shopping around and going to go to couple of other dealerships down the road. So we did, the other salesman was arrogant and assumed I didn't know what a parking brake was!! We left. We discussed how nice Jonathan was and we liked the 4Runner. We went back, Jonathan was gone for the evening, but Jeremy was there to help. Jeremy was fantastic as well! We showed him the 4runner we was interested in and he RAN to get the keys!! That is a big deal to us, we loved the hustle. We ended up buying the 4Runner on Monday. The entire staff was very friendly and made us feel important. The sales manager came out and congratulated us on our new vehicle and shook our hands and there was eye contact. I am very pleased with Jonathan and Jeremy, not to mention the finance guy! Everybody was great!

Great Time

My sales person, Stuart Moore, was from the moment he so pleasantly said hello, very well met, warm mannered, straight forward in manner, an interested listener, made excellent eye contact & was forever willing to answer my many questions. I have no doubt Stuart will be accessible any time I need or wish to speak to him in the future.

Stuart Moore in Sales

My sales person, Stuart Moore, was from the moment he so pleasantly said hello, very well met, warm mannered, straight forward in manner, an interested listener, made excellent eye contact & was forever willing to answer my many questions. I have no doubt Stuart will be accessible any time I need or wish to speak to him in the future.

Al Hunt

Great experience; everyone was very knowledgeable and made the purchasing experience really easy Stuart Moore was great to show me all of the gadgets on the 2016 Toyota Tundra.

Satisfied

We were looking at the possibility of purchasing a used Toyota Tundra but Brian Canizalez, after asking what our needs were, said we were in the ballpark for a new truck and then he proved it! Awesome, polite young man with a wonderful attitude. Toyota really worked with us and we drove home in a brand new Tundra. The only complaint I have is it takes a very long time to fill out all the paperwork, but we realize that is just another step from Toyota to cover all the bases and get things right the first time. Our favorite thing about Toyota is that we know our vehicles will run forever and as a woman I feel safer in a Toyota when traveling long distances by myself. My husband can't stop smiling about his new 2016 Tundra!!!

I bought a Prius 2

I bought a Prius from this dealership and was very happy with my car. I worked with Dave Perry and was impressed with his honesty and was very respectful. He knew what he was talking about and went above to help me find what I needed. Thank you.

Toyota Prius/Stuart Moore

I have leased two Prius vehicles from Stuart Moore. He was very knowledgeable, professional and helpful. I can happily say that I received genuine, top-notch customer service and was very satisfied with my experience.

Jeanine Herrera

Neil was great, everyone was upbeat, it was fun and we love our new car!

Purchase New Highlander. Stuart Moore - Salesman

Stuart Moore was our salesman. He was professional, friendly and knew the details about the vehicle. This was very important as technology has change dramatically since we purchase our last new car. We were treat with respect and Stuart was considerate of our time. I would recommend Reliable Toyota and Stuart Moore to anyone interested in buying a new car.

Need a car?

If you are looking for a car, stop by Reliabe Toyota and ask for Stuart Moore. He knows his cars and will put you in just what you need. Car buying can be stressful and confusing, but Stuart makes it easy.

Helpful Guidance!

I am so glad I stopped by Reliable Toyota! Choosing a car can be an overwhelming experience, but this dealership has taken care to cut out unnecessary stress. Going in, I had a hard time deciding exactly what I want in a car. The dealer, Patrick McCann, helped me narrow down some choices. He answered all of my questions astutely, and he had some great suggestions at the ready. Now to pick one! This company has been so helpful; this experience went much better than I expected.

Excellent experience

Need to update my previous review. I made the mistake of not putting enough stars... my experience was top notch. STUART MOORE was the best sales person . He kept us informed and comfortable...

Great Experience with Stuart at Reliable Toyota!

Stuart did a wonderful job helping educate me about the Prius and I am excited to bring my family in to make our final selection! I had a wonderful time while at Reliable Toyota and will send everyone I can their way! Ask for Stuart when you arrive!

Fantastic Experience!

We walked onto the lot with an "anti-Prius" mindset and walked away a few hours later purchasing a brand new one! We were both educated and convinced by Stuart, our salesperson, who has thorough first-hand knowledge of the benefits and efficiency of Toyota Hyrbrid technology. Not only do we highly recommend Stuart and Reliable Toyota, but we will most certainly be return customers in the future!

The most fun buying experience we have ever had.

The most fun buying car experience we have every had. We were looking for a Toyota Tacoma when we met Evan Horton at Reliable Toyota. He was a super guy and one you could trust. The people we met that work there were all great. We highly recommend Reliable Toyota a business you can trust.

PLEASANT EXPERIENCE

I felt the sales person Randy Tan was honest and pleasant to work with i have purchased several new cars in the past and would rate our experience with Randy at the top.ask for him if you choose to buy there.

Excellent Experience

If you're looking to buy a vehicle, I would HIGHLY RECOMMEND Warren Sandwell. Clear, concise, and prompt communication. He really took his time to get to know me and my wants/needs in a new car, and found the perfect car for those needs. The process from start to finish was a pleasure. The next car I buy in 5-6 years will be from him.

Excellent Service

Brian C. and Kyle O. were who I worked with and they were excellent. They made sure that I got everything I was looking for in the 4runner I purchased. When it came to negotiating on the trade-in I told them what I needed to get out of it and they offered me more! Which is not what you usually find in sales men at car dealerships. Every one there introduces themselves to you and always asks you if you would like something to drink while you wait. Brian C. and Kyle O. by far exceeded my needs. Thank you!

Great Experience in Buying my First New Car

Everything was great! My salesman, Neal, was friendly, direct, and I was able to leave the same day with a new Prius. I was able to test drive the car with no hassles and the price I quoted was the one offered to me. I highly recommend it!

Great experience!

Brian and Tom were great! It was a good experience and I am very happy with my Toyota!

Customer Service

Jeremy Nelson was outstanding. He keeped me posted threw all the steps of the process of my new car.

Follow-up buff and wax after 2 years.

Having owned our Camry(a black one) for two years, it was showing scratches from the car wash brushes. We made an appointment to have the car buffed, waxed and sealer re-applied. The car looked as good as new when we picked it up. I could not believe how well the paint looked. It appeared to be showroom new. I could hardly believe my eyes. There were no wax streaks, smudges, etc. It was a truly professional job. They even waxed the door jambs. I am still feeling good about the high degree of service that they performed on this car. Thank you. We have NEVER had a problem with the service or people at Reliable. I highly recommend their sales and service staff.

Easy To Work With!

Professional, Knowledgeable and extremely easy to work with and I got a Great price on a new Highlander!

Professional staff , new location

We recently visited bmw of Springfield to trade in my 3 series. The new building was nice with a large showroom and nice selection of vehicles. Our saleman, Andrew, was professional and courteous as well as knowledgable and handled any questions we had. After finding the car that suited us, all financial issues were handled in a timely fashion, and soon we were driving home in a new car.

Great Experience

I traded in my BMW and bought a sports car at reliable BMW. Andrew was very helpful and has contacted me many times since then to check in on me. He didn't just care about making a sale. Thanks. Gary

Salesman made sure we were 100% satisfied!

My husband and I thoroughly enjoyed our time at Reliable. Every employee was friendly and helpful and their customer service focus was outstanding. Since we live out of town, Andrew, our salesman, had been regularly communicating with us about possible options for our next vehicle. When we arrived and test drove several, he made sure we were purchasing what we really wanted and what would make us 100% satisfied. We also appreciated that Levi took time to show us in detail how to use all the wonderful options on our new Lexus.

Great dealership

Andrew Flori was great to work with. The whole team was friendly and helpful and not pushy. I would definitely go back. Thanks

Great service

Tim villani is always friendly and gives great customer service! Highly recommended

Good Experience

Came to Reliable BMW for a car for my daughter. Andrew was the sales guy that helped us. He did an excellent job answering all of our questions and making the process go smoothly. I have had bad experiences with dealerships before; but not at this one. This was great

What a dealership should be

I cant say enough about Reliable. Weve purchased 2 vehicles from them and will soon be buying a 3rd. My wife has had her vehicle serviced here for over 10 years and wont take her vehicle anywhere else. Just like any relationship, trust is built over time. Reliable has earned and continues to earn our business.

Helpful Salesperson

I stopped by BMW to get a light on my SUV checked out. I inquired about a different vehicle on the lot while I was there. Andrew, a sales guy there, was very helpful and had a great approach. He was not aggressive or overbearing like a lot of car salesmen these days. He showed me some options with his manager. He mentioned that he is new. He is doing very good for a new guy!

Helpful & Pleasant

I stopped by to look at a car in front of the BMW building and Andrew greeted me. He was very helpful and answered all of my questions. He showed me a few models and was not pushy at all-unlike some other dealerships in town. He even followed up with me the next day My significant other and I ended up purchasing elsewhere but I would definitely recommend the Reliable Dealerships

Marc DeLafuenta provided a great sales experience!

My husband and I purchased a car from Reliable BMW, and overall it was a great experience! Marc DeLafuenta and his team provided excellent service from the time we called to inquire about a car until we purchased it 24 hours later. His attention to detail and understanding of our need to get in and out of the dealership quickly is unsurpassed. Our 4 hour drive from Little Rock, AR was worth it.

Harry Singh/ Sales Person

I would like to commence Harry Singh for a significance and very exuberant job, of representing your company in an excellent way. Three days ago my wife and I came to your dealer to look at some trucks, spacifically Toyota Tundra. The first person who greeted us was Harry Singh. What a gentlement Harry was at that day. We came just to look and had no comittment or decision to buy one. But after he greeted us with respect and a big smile, we were ready to buy. He was comitted to help us in every way he can possibly can, from the get go, till it was finished. My wife and I wished, that all sales people in every car dealership should have this kind of attitude. We thank you for training Mr. Singh well, because he did represent your company very well. With respect, Bishop Robert Boat

Super friendly staff

Just beginning my search for a preowned Lexus, and as one might expect, I wasn't excited about going to a dealership. To my surprise the experience wasn't an agonizing one. The people were very friendly, and when I explained I wouldn't be in the market until early next year, I wasn't dismissed or treated rudely . Thanks to Dan Reagan being so helpful, I think when I'm ready I know where I'll be buying my Lexus, at Reliable!

AWESOME EXPERIENCE

My sales experience was nothing short of greatness! From the salesman to the sales manager, from the service advisor to the service manager, all of them have been really outstanding. Marc Dela Fuente is a great client advisor. He was listening to every need I have and made sure to get me in a perfect vehicle. He made sure that the decision I made was for my own best interest. He reminded me of my previous client advisor Edward. Who he claim was his protege. These guys are amazing. Paul Levin the sales manager and his sales staff got me a great deal and a great customer service!

I was treated like a real person!!!

Marc de la Fuente was awesome. No pressure selling and he treated me like a person. Id go back and I highly recommend this dealership and Marc de la Fuente.

Great help finding a car

Sam mccahon was a great help in my car search. He is very knowlegable and explained things very well. I'll be back to purchase.

Great customer service

Had a wonderful experience at Reliable BMW. Sam, Steve and Ron are the best. They made car buying a pleasure. Great customer service and quick service. You feel welcomed from arrival to departure. Thank you for everything. We love our new BMW.

Great Service!

Reliable is just that. They're professional and honest. That goes for Toyota & Lexus. Better than any dealer in St. Louis.

Equipment

Stephen Randall BMW Genious was able to find out what equipment in the trunk of my BMW was for and now I have a great shelf to use

A plus service!!

Jay and entire service team was terrific! In and out quickly. Even changed my wiper blades! The best! Only place I will ever buy and service from!!

HARRY at Reliable Toyota in Springfield, MO

Just purchased our 3rd Toyota from Harry at Reliable Toyota in Springfield, Missouri. Super nice guy and we had a fun experience. Great service from start to finish!!

Excellent service department. A+++++

Took my 2015 Prius in for the 5000 mile service the other day. Then ,had a repair done a week later. Both services were done in excellent an professional fashion. Victoria was great to work with. Very helpful. A+++++

Really helped me know my car.

This is my first Toyota, my first ever hybrid vehicle, and my first experience with Reliable Superstore. Everyone involved in the process was very knowledgeable and helpful. From my first visit I was confident they were committed to help me find the car I wanted within my price range, and give me all the information I needed. Their expertise with the Prius operations and systems was very assuring, and they have followed up afterward to make sure I had answers to any questions I might have. I know I will be relying on their knowledge and service in the future, especially since I love my new Prius so much I want only the best care for her!

Very good dealership with great people

I returned to Reliable as a result of my experience with my 2011 Camry. My service adviser took very good care of me over the years and the car performed perfectly for 103,000 miles. I worked with Kerry Spinabella for my new Lexus. He was great to work with and I would recommend him if you are ready to buy or just want to find out more about Lexus.

Lexus side great--Toyota not so much

Terrible experience with a Toyota sales manager. Would never recommend this Toyota dealer. Lexus was a different experience. Great sales experience, but rather a negative one. I would recommend Lexus side.

New Highlander

This is my second purchase from Reliable Toyota. My first purchase was a certified used car with low mileage, which is usually how I buy autos. I looked at a certified Highlander, but the resale value was high enough that it made more sense to consider a new vehicle. Our sales rep, Rex Lyons, worked extremely hard to help us find the right color and options, and then make the best financial deal possible. Reliable Toyota has earned our business in both the sales and service departments.

Exceptional car buying experience

We purchased a 2015 Prius 3 at Reliable Toyota yesterday, after much research online and personal investigation. We have not owned the vehicle long enough to rate it, but our experience with Reliable Toyota was very positive. Buying a new car will never be a pleasurable experience for me, but the folks at Reliable worked very hard to make it a relatively painless experience. The facility is very nice and our salesman, Zack, was exceptional.

Outstanding Service

Everyone went out of their way to make my time at the dealership outstanding. They had my vehicle serviced in the time they said they would.

Fast and friendly

I absolutely love my RAV4! Sam McCahon made it simple and easy to buy! I will defenantly buy here again!!!

Best Dealership by far!!!!

From the minute we drove up we were treated like VIP's!!! Randy Tan met us as we got out of our car. He has to be by far the best salesperson I have ever dealt with Hands Down!!! The whole process was smooth and made me feel like I received the best deal possible!! Next was the Finance Dept and Ron Edwards was amazing!! He truly was a great guy!! I strongly recommend you visit Reliable Toyota for your next car purchase!!!

The right way to sell a car and provide service

Reliable has developed a staff which treats its customers in a manner which exhibits their desire to have them come back time after time. I have no desire to look elsewhere for a vehicle or for service. They always make me feel like doing their best for me is their goal.

june & al

we love this place,,just got # 9,,we like service also

looks are deceiving.

I took my 2003 Toyota Landcruiser in for a timing belt replacement. Dropped the car off at 9:45 am and was told it should be done by 2 pm. Got a call at 1 pm said it should be done by 3 pm. It was 4:15 pm when they finished it. Give me a time and stick with it. I called and made the appointment days in advance. Now I have a rattle under the hood. So I open the hood and the cover over the motor is missing a bolt. Really I dropped nearly a thousand dollars and we missed a 10 mm bolt ? Please next time replace the bolt. Is it that hard ?

Fast and easy!

Just bought a BMW sam made it very easy to find the perfect car! He was also extremely helpful in showing me how everything works and operates. Thanks again!

Super professional no pressure trustworthy service

As a woman it can be hard to know who to trust for car service, but these folks get it right.

Toyota Rent A Car

Renting from Freddy and Kelly at Toyota Rent A Car was a fast and simple process. They are both knowledgeable and very helpful. Great customer service. Keep up the good work.

TRAC / Repairs

Main reason for this review is to say thank you to Freddie Doyle for his excellent customer service at the 'Rent a Car' office. His attitude made me grateful I selected Toyota to repair my vehicle. I picked up my car today after having the rental car 5 days. BTW - my car looks great after being repaired after having a deer hit the front end. Appreciate everyone's can-do attitude. I'll be back. Thanks, Becky

What an amazing experience!

I had an amazing week long experience with each department in this company. Unfortunately my car was hit by another vehicle and the insurance company offered Reliable Toyota as an option to fix my car. Dave took excellent care of me at the collision center. I knew everything that was going to happen ahead of time and he was quick and so courteous. I needed to rent a car and they were very friendly and quick as well. When my car was done I dropped off the rent a car and they asked if I liked it when I said I did the representative said I could buy it. The tone of the statement was not pushy. I did not feel like I was going to be pressured but I needed a new car because my son is turning 16. Rex Lyons was my sales consultant and I had a great time working with him. He w as patient and kind. He worked with all of my wants and requests. I was most impressed with how quickly he found my dream car. I test drove 2 cars by my reqest but the second that I admitted to Rex that I didnt know how to find my dream car he listened to me and pulled up the car I bought. He found my forever car the first chance he had to pick one for me. After that he worked with me for the best payment options. Then I met woth Tyler Lorance to discuss insurance and finalizing the deal. He was very accurate and kind. He made sure I knew everything about the insurance they offered and everythung about the car I bought and about the company. He even gave me pointers on how to pay less interest. I never felt pressured during any of the process and no matter how many questions I asked or how many requests my requests were met not only with patience and respect but also with a more generous suggestion. My business belongs 100% to Reliable Toyota and when I go in I will remember to say hi to all the wonderful people who took care of me. As far as my car....I love it more and more every day!

Wonderful customer service.

Thank you so much. The busy process was very fast and friendly. Sam was very knowledgeable and answered all of my questions. He even took the time to show me how to use everything. Definitely will buy from him again. Thanks!

Reliable Toyota Collision Center

Thank you for the collision repairs completed on my Lexus RX 350. The damages were almost $6,000.00 and the vehicle was back to me within a week. Looks and drives great. Awesome job!

Reliable Toyota Collision Center

Thanks to all that were involved in the repair of the collision damage to my Lexus RX 350. Almost $6,000.00 of repairs completed and returned to me in one week. Awesome job, looks and runs perfect. Very much appreciated.

Too Bad They Don't Deal

We researched the 2014 Highlander online and found it attained high ratings from consumer road tests. At that point we researched what we could expect to pay for the vehicle also using online websites. We wanted to buy local and Reliable made us an offer. We attempted to negotiate price to no avail. We then priced the same model Highlander with dealers in Joplin, St. Louis and Kansas City. They all offered the vehicle for a much lower price. We contacted our salesman at Reliable and discussed the offer on the same make, model, options and color from the dealer in Kansas City. Needless to say we made the trip to Kansas City and saved over $2000. So now we only use Reliable for Toyota warranty service.

Great service

I went in and looked at a car last week and Tommy Bradley, salesmen was very knowledgeable, friendly and helpful. I would recommend him to all friends and relatives looking to purchase a new vehicle!

Service department

I forgot to mention how Rick Meyer in the parts department sold me a bed cover for my new Tundra. He had one on his truck and he ordered one for mine. It looks beautiful. We are very happy with it. Thanks to Rick and all his staff for always being so kind and helpful.

Buying new truck

Love my 2014 Tundra 1794 Series. The truck rides like a dream. Wouldn't buy anything but a Toyota. I used to work at an auto auction and was amazed at the resale value of every Toyota that came thru there. Reliable Super Store was great to work with when I purchased the truck. The service department is truly a great experience every time I am in there. Josh or Shayne take care of appointments and I just get to drink coffee. I would recommend this dealership to anyone that likes good service and very nice people.

Review for Reliable Super Store

Shayne and Josh are great service advisors. The service is great here. Denny and Pam are always ready to help you in the parts dept. We have two Tundra trucks 2012 and 2014 love those trucks! We even take our 2014 Jeep Wrangler there for service. A great dealership. Would recommend to everyone.

Good experience with purchases and service.

We just purchased our second toyota from Reliable. We purchased our first one in 2007. We have always received great service. The salesman that assisted us with this last purchase was Tommy Bradley. He was super! I am definitely recommending him and Reliable for your next purchase.

Great sales and service

Just bought my 2nd bmw .. Great Serive and Sales team. Thanks Sam for the great deal ..

A Very Happy and Thrilled Customer

I cannot tell you how happy I'm with the whole experience. I researched the vehicle I wanted at the Reliable Toyota website and Jacquelyn arranged my appointment time and everything went just as promised. Ben, my sales person made me feel at ease and made me feel like his best friend. He made sure I knew everything about the 2015 Corolla I was buying, and made sure I knew all my financial options. There was no pressure he made it feel like it was a partnership. I was given more than a fair price for my trade-in. I could not believe how great I was treated, Tony even offered to buy me lunch and we talked about when he sold me a 95 Tercel - 20 years ago, which was the same vehicle I traded in. I drove the Tercel for 20 years with no problems and have also been happy with the service department as well. I didn't think I would be driving off the lot with a 2015 Corolla but I did and I'm very happy. I wish everybody a Reliable Toyota Springfield, A Merry Christmas and Happy New Year! A Toyota driver for life. Jim Hagen

Amazing Service/Best Experience I Ever Had AT BMW

Memorandum for Mr. Tony Stubblefield and Mr. Paul Levin, Good day gentlemen Im providing this letter to you both to tell you how much I appreciate the best experience I had the opportunity of receiving by visiting and dealing with one of your employees Mr. Mark DeLaFuente at your BMW dealership in Springfield, MO. By far gentlemen the best sales person I mean the BEST sales person I have ever had the opportunity of having in all my years just buying cars all over the United States. The car that I was able to get was a 328i black BMW and by far the best car in the world in my opinion. Mr. DeLaFuente is of the utmost in professionalism and went out of his way every single time I had the pleasure of talking to him and meeting him over the past several months and then finally to the purchase phase and even after that happened this gentlemen still continues to go out of his way to assist me every time. Im a retired 22 year ARMY veteran and the respect that he provides Im sure not just to me but Im sure everyone he comes into contact with is so appreciated and very much commendable in the way he carries himself and his character. At no time during the time I have known Mark he has done a great job for me and go out of his way to assist. But now we consider each other friends and will continue to be friends. The respect he even showed to my son when we first went there was also very special to me and meant a lot to me and I know I will always call Mark and rely on his expertise and have future business deals I know I will have with him. And have already referred friends of mine to him just recently and will continue that as well. Thanks for your time gentlemen and I appreciate all that Mark has done for me. If there are any questions or any further information on my experience you may need please call my cell or respond to the email that you receive this letter from.cause I could go on for days but my wrists are killing me with this carpal tunnel (funny moment there) so I will close and say please if I may ask that he be commended for all of his work cause it was the best time I had and most definitely I love my car. Kevin

Clean and well stocked

Great car buying day!! The whole experience from the minute we got there our salesman Jason was a great source of information and made us feel like we were the most important people in the dealership. I would recomend RELIABLE TOYOTA to any one !!!

Great dealership !(Reliable Toyota, Springfield,MO

Quality dealership, great price on our new 2015 Toyota Highlander. Professional staff, no hustle.

Bad Customer Service

The worst place to buy a Toyota. My wife and I went shopping for a Toyota and the sales people did not know what they were talking about. We even heard some guy yelling at some employees. If that is the way the managers treat their employees it's no wonder why we found a better deal and better service in Joplin. That dealership will even deliver the car to your house and pick it up for service and we live in Springfield. It's to bad because it would be nice to be able to buy local but, I mean this you will find better service and better prices at other dealers than this one.

Absolutely the BEST service you could ask for!!!

We absolutely love this dealership. We purchased our first Scion in 2011. The best vehicle my husband and I have ever owned. May15,2014 we walked in and got another brand new Scion. We love everything about this car. The dealership is very professional and friendly. First dealership my husband and I have ever been to where not only the salesmen but the service department and the managemnet team make you feel right at home. We will shop nowhere else but Reliable Toyota Springfield,MO. Thank you Nathan Young. You were exceptional in your service.

won't honor warranty

On February 18 my husband and I purchased a 2000 Jeep Grand Cherokee from Reliable Toyota Used Car Center. The vehicle had a 3000 mile warranty. Three days after purchasing the car I was driving it and it died in traffic. I immediately called the salesman, Zach, to tell him what the car did. I told him if they dont fix it, I just want my check back and they can have the car back. He assured me that the warranty would fix the problem. Zach gave me the number to Pearl at the Audi dealership to make an appointment. I call Pearl Moffett. I took the first appointment that she had available. The day before my appointment my daughter came down with the flu and I moved my appointment to the next available appointment after that. When I brought the car in they had it a couple of hours and then called me to say that their computer will not produce a code giving any indication what is wrong. They also could not get the car to reporduce it. They sent me on my way. The car continued to do the same thing. I spoke to Pearl again on april 18th. She told me that her mechanic was no longer with them, therefore they can not work on the car any longer. She said I would have to start the process over with the service center across the road. Then she told me she did talk to someone that was giving the guess that it was a wiring problem with the ECM. On Tuesday April 22nd. My husband went into the dealership to have them fix the car. When he got there he was sent to 4 different people at the dealership, but while he was there they would not look at the car. They told my husband that he would have to take it somewhere else to get the car fixed and refused to help. That same evening I went to Toyota and spoke this time to Matt, the sales manager on duty. Matt was very understanding. He called the mechanic to see what was going on with the car. I heard him tell the mechanic that if the car is having that problem then it is dangerous to drive and we need to fix it. Matt assured me that if we brought the car back to him on April 25th he would get the car repaired. I even agreed I would pay the deductible, but he said that I would not need to. My husband called the dealership the morning of the 25th to let Matt know what time he would be there with the car. When he called he found out Matt was no longer with the company and was told that since he is not here, they will not help with the car. I called the dealership to talk to the person filling in as the sales manager which was Tony Subblefield. He was in a meeting. I told his secretary what was going on and that it was very important that I speak to him. I left my name and number and said if I don't hear back I will try later. Within the hour Tony Stubblefield called back. He was very defensive. I told him I was just trying to get his help. I told him that we bought the car from them and we are just needing help in getting it fixed. He had pulled my file and he read to me what the complaint was with the car. I told him that what he read to me was not what I told Pearl the car was doing. He got very aggitated at that point and stated: that if I can't have a civil conversation then it can end now. I said to him that I am very calm. You are the one that is aggitated. I told him that I was just looking for Toyota to have the intergrity to help me with this car. He got even more aggitated and told me that his mechanics have no way of finding out what is wrong with the car. He continued on to tell me that if I wanted the car fixed then I need to go to the Jeep dealership or a mom and pop shop to have it fixed. Since they would not do anymore than hook it up to their computer, we still do not know what is wrong with the car. Not diagnosing the car is not honoring their warranty that came with the car. They can't even tell me that it is not covered under the warranty, because they refuse to diagnose the problem even though I have to pay for the diagnosis time.

Waste of time

We looked online for a certain type of vehicle and saw that Springfield Reliable Toyota had the most vehicles for us to look at so we drove the almost 2 hour trip to the dealership. Once we got there they explained to us that most of their vehicles we saw online were ones they could get in six different states and they only had two on the lot. Ok, so they had one in the building that was brand new that they pulled out for us to test drive. Once they got it out of the building, a different salesman came running out telling them that it's already sold but the person wasn't sure when they were going to be able to buy it but they wanted it. ARE YOU SERIOUS? We were there to buy it today and they could have ordered another for the next person but it was just no. So we were left one to look at. Nobody even knew how many they had on the lot and if they were sold or not. The worst part about this is we were also going to look at a new vehicle for me as well. So we were going to purchase between $60,000 n $70,000 in vehicles but they had nothing we wanted in their lot and had no clue of what was already sold. I will never buy anything or encourage anyone to buy anything from this company. I was so upset and so was my husband. Word of advise, if a vehicle is selling very well, maybe you need to get more and get rid of the vehicles not selling so well.

Polite on the surface only

I have owned Lexus vehicles for the past ten years and have purchased three. I always take my cars to the local Lexus dealer, and have had excellent, honest, professional service from them, including Tony Graham Lexus in Ottawa, ON, Lexus of North Hills, near Pittsburgh, PA, and Lexus of Dublin, near Columbus, OH. Having lived in Springfield a year now and dealing with service advisors at Reliable Lexus, I find that they don't rate very well in comparison. This came to a head for me recently, when I discussed my concerns about service work with their service manager. He lectured me on the high mileage of my 10 year old vehicle, interrupted me, and dominated the conversation aggressively. I was stunned. What a rude awakening. Reliable Lexus could learn much from observing the truly sincere and helpful customer interactions from the three dealerships above.

Awful service

Tried to get information by using the internet because I live out of state and was interested in a vehicle on this lot. Was told to send pics and info on my trade in and they would get back to me. This went on for over a week. I was repeatedly ignored. They must not value out of state customers or women customers. Horrible service!!

Never stopped calling me!!!

I didn't buy a car from them but until I told them I bought another one, they called me everyday!!!! So annoying!!

Audi Q7 2011 Purchase

We had been searching for a car for several month, and chose this location from which to purchase our car. Everything from the initial contact, information on the car, and pricing to the delivery was flawless!! Michael was extremely accommodating, knowledgeable and took over an hour of his time to explain about every button in the car. Since we live in another state, we weren't sure that everything would go as smoothly as it did. There were no unpleasant surprises - they delivered on their word. We would fly up any day to buy a car from them. We have purchased numerous cars from dealers in the past - and this was BY FAR the best experience we have had. Thank you to all of you!

Bought a New BMW X5

My husband and I visited Reliable BMW on a weekday morning, and asked to drive an X5. The staff was happy to help. We took a quick test drive with the salesman. He was very well informed about the features of the vehicle, and was very laid back. At the end of the test drive, we left. No high pressure sales or turn overs to the manager. The next day I emailed our salesman about the vehicle we wanted to build. After a few emails back and forth, we agreed on a price. A few days later we paid the deposit and placed our order. I have honestly never experienced a more laid back buying experience. From the initial visit to the dealership to the delivery of the vehicle. I honestly thought BMW would be a high pressure buying experience. I couldn't have been more wrong. I just wish that finance guy of theirs was a little more on top of things. He took quite awhile to get back to us, more than a week. I'm guessing it's because we weren't sitting there waiting on him. But our salesman and his manager were top notch. Will definitely be a repeat customer.

O.K., but not great.

I have had three Toyota's repaired here and one purchased. My first repair experience is from 5 or 6 years ago. They replaced the valve cover gasket on my Previa and ended up stripping out 2 bolt holes. Nobody told me about it or bothered to repair it. I happened to see it by looking at the repair job myself. Several phone calls and dealer visits to remedy the situation, very dissapointing. I bought a Prius at another dealer and had Reliable try to remedy a steering issue I had. Three visits and an inspection by a company representative gave me no satisfaction. I purchased a Prius from these folks recently. When it came time for the "extras" to be installed, the window tint was wrong and the pin-stripe looked cheap and they forgot the little Toyota logos. All these things I reviewed with the service advisor before the car was sent off-site and I even left a note stating my wishes. I had to rearrange my schedule to make another trip back to fix the first two items. I'll be darned, they pulled off the heating elements on the rear window when the cheap tint was removed necessitating a rear window replacement which now has an optical illusion making all cars coming up on me look like they are 10 feet tall! Ther are plastic clips broken off from the repair job that tuble back and forth when the hatch is opened or closed. Great stuff when you have a new car! Did I mention that I had to pay $100 to remedy the window tint issue? Sales; Didn't feel like anybody "worked" all that hard for my business or that I got a great deal. And when I mentioned about the window tint debacle, it was just ignored. You will see I gave "average" or "fair" scores. That's because I always feel like it's a gamble when you bring your car in for repair at the dealer. So, to be disappointed is about right. Likewise with the buying process. If the planets are in alignment, you might walk out not feeling overly violated.