Reineke Ford Lincoln

Honor in question

I Bought my 2008 Mercury Mountaineer on Saturday, July 30th. I had been searching for months and found this vehicle in Ohio and decided to make the 2 hour trip down to look at it. My original salesperson was out of town and I was told to ask for Chris. When we arrived, he was with another customer so we got handed over to another guy Mike. He was nice, let us test drive the truck and gave us all the service information that was completed when it was turned in for trade. The truck drove great during the test drive. We tried to get a better price on the truck, but the best they would do is $300 off. I ended up paying $11,700 for the truck. I will say it was exceptionally clean. I drove it back to Michigan (120 miles) with no problem, but after 3 days of driving back and forth to work (7 miles one way) the truck started making a very loud noise from the front end. I was scared to drive the vehicle and took it to a certified mechanic right away. Come to find out it was a front right hub wheel bearing assembly. that was in horrible condition. The service record that the salesperson provided showed they knew of issues on 2 other wheel bearings that were replaced at time of full point inspection. This wheel bearing should have been replaced as well. So in less than a week, and less than 300 miles my truck needed $450 in repair due to the dealership's lack of attention. This vehicle should not have been sold in that condition. I have a call into the salesman and am expecting a resolution in compensation for my time and money. After all I drove 2 hours to Ohio believing I was getting the best while for the price I paid. Further review if/when I hear back.

Painless sale

Kasey Spence made my purchase painfree, worked with me to give me the most for my trade in and a great deal on my 2014 F 350. I will definitely buy my next vehicle from Kasey !

REINEKEFAN

EVERYONE AT REINEKE ARE FANTASTIC!!! THE SERVICE IS GREAT, THE COOKIES ARE GREAT AND THE FREE CAR WASHES ARE GREAT

2014 Focus

Salesman did a wonderful job of finding a vehicle that I was looking for with the financing terms to fit my budget. I also had first oil change and a check on the 2014 certified used Focus that I bought. The service department listened to my concerns I was experiencing with the transmission and found a recall issue of the clutch. They are in process of getting the part to fix the issue. So far I am very happy with the service you have provided.

In and out in around 2 hours!!!!!!!

I was assisted by Kasey Spence told him what car i was there for and that i have a trade in to be appraised. Kasey had the car pulled around almost instantly and took down some info about myself and my trade in ( not to mention he had the car running the whole time up until the test drive and even after the test drive, car ran for over an hour which was big for me cause most places shut a used car off every time they get a chance to). I got within range of what i was looking for in trade, wasn't good to sweat over a few hundred dollars. Once everything was submitted just had to sign paperwork which Kasey directed me to Debbie who was awesome!!!!! as well. I drove over 2 hours got great service, a nice used car not too mention i was there for around 2 hours , lowered my payment by 233$ , all this and they were going through a remodel as well. Overall I was exceptionally pleased with Kasey he was on his A game and i can tell he takes pride in what he does, well worth the drive will be keeping them in mind in the future.

5 stars

Actually I wanted to change our email and ended up unsubscribing.

Good work

Got my oil and drive belt changed and it went well the people are nice

Best sales person I ever have experienced.

Reineke Ford in Findlay, Ohio is lucky to have Kasey Spence as a salesperson. He was not pushy or arrogant and spent a lot of time listening to my needs. He worked with me to get a price I felt was appropriate and he helped me get my truck set up with my phone. If you want a good experience looking at vehicles, ask for him. Thank you Kasey!

Service

Staff are very nice and helpful. I have leased and purchased vechicles from Stan Kujawa and Brian Hall for the last 20 years.

Best Dealer and Salesman

Recently purchased our second vehicle from Reineke Ford in Findlay and salesman Kasey Spence made the experience great all the way around! Will continue to go to them for all my vehicle needs! Want great service and a great experience buying a car go see Kasey!

Miss.

The staff was very friendly and helpful. The only problem was they had ordered some tires for me on Saturday and I had made an appointment for Thursday to bring my car up for an oil change and new tires. When I got there on Thursday and they called back to the parts department, they said the tires were not in but there was a truck coming at 10 a.m. I told them to call me and no one ever did. I called and they said I would have to come back the next day to get the tires done . I asked if they had another brand of tire there for my car in stock and they were so I got those tires instead. I would think that when a person makes an appointment 5 days in advance, they would check to make sure the tires that were ordered were in stock before I came up and a phone call to let me know what was going on.

Well Done

I needed service and the staff got me in and out in pretty short order.You could improve the wash and clean out a bit, but it is a small matter really.

Six months later still very happy

Kasey Spence's professionalism and love for his job really show in the way he interactes with his customers. He made the car buying process very stress free while being extremely knowledgable, helpful, and patient. Not only was Kasey great at the time of purchase but his follow up customer service is better than any salesman I have ever worked with. He will have a customer for life.

Great Services

Ryan was great! We were treated so nice. Would recommend family and friends to purchase from here.

My F-150 visit

I was and have been very well taken care of by our salesman, Brian Hall. He always seems to help me out in any way needed. Our F-150 had a dead battery and he came to my assistance. Since my husband is not able to handle these matters any longer, I really appreciate guidance from Brian.

Great service

Everything went smoothly,as I had experienced in the past. All the employees are cordial and very helpful. No complaints from me.

Customer

Thank you for taking care of my flat tire. Thank you for the print out and keeping the nail for me. Thank you for the wonderful treat of candy and Thank you for finally getting the door code in so it would work for me. I appreciate it all.Sincerely,Linda Rumer

Excellent service

Service person Stephanie was energetic and very friendly. I enjoy your service department as it's relaxing and the service was speedy!

RN, MSN, CNS

Staff were extremely helpful in assisting me to choose the best car and extras that matched my use of the car and had the car delivered to my new place of employment as I would be flying to that location. Before leaving the dealership the salesman reviewed everything and oriented me to the car. The driver then timed his delivery of the car such that there was a timely smooth hand over of the car.

Outstanding Quick Lane Service

Everytime I come to Reineke's I get excellent service, thank you!!!

Great experience

I bought my Lincoln MKX from Reineke & I love it. The experience was great. Kasey Spence was my salesman & he was great at answering any questions that I had. I will absolutely recommend him & Findlay Ford to anyone that I know is looking for a vehicle.

Quick Lane Review

I would only recommend Quick Lane for general service maintenance, but would not recommend Reineke regular Service Dept. Quick Lane always gives me great service, due mostly to the great service representative, Stephanie. I had a much longer than usual wait time for service this last time having been turned away one other day when arriving at 5:10 and was told they took the last oil change at 5. I had called previously that day to be told they were open till 6. I returned 2 days later arriving at 4:15 and did not end up getting out until 6:15 for a routine oil change. The technician forgot to attach a new service vignette to my windshield that I noticed was missing a few days later after service. I contacted Stephanie and she promptly mailed it to me. Other than Quick Lane, I probably will not be interested in any service, etc. at Reineke due to a nightmare customer service issue regarding a passenger side rear-view mirror replacement. Due to a female customer service rep's incompetence and management's mishandling of the resolution, as a result, I probably will not buy my next car from Reineke thanks to Brad Redman and Adrienne.

Fantastic Customer Service-Well Recommended

Great Customer Service--Fast and Efficient!! I would definitely recommend this dealership to anyoneRoy

Mr.....

Employee at desk, Wilkins, was very helpful! Explained or reviewed mechanics report with me.

Great Services

Kept in communication with the time and what was going on.

"Kasey Spence at Reineke Ford"

I drove from Michigan to Ohio to get my mother a new 2016 Ford Fusion. Kasey did an awesome job finding the perfect car for my mom. She loves her new car. I would definitely recommend Kasey to anyone looking to purchase or lease a new vehicle at Reineke Ford Findlay, Ohio.

Escape mirror repair

Jeff was easy to work with. He cared about repairing my Escape. He was efficient when providing the estimate. He kept me informed throughout the process calling to let me know the part arrived and that it needed to be painted. He called again to schedule the appointment. The only glitch was one piece of the mirror was incorrect. The correct mirror came but the wrong cover--the right cover was sent to cover the left mirror. The error was not caught until the day of the repair. This caused me to have to bring the car back for the job to be completed. I will continue to use Reineke Ford for all the car's needs.

Family Atmosphere At Its Best

The staff and customer service is always a pleasant experience. Stephanie always has a smile on her face and greets me with a hug. This is a family atmosphere that I can't find anywhere else in terms of really making sure you are satisfied with the work being done. I won't go anywhere else.

Great service

Everything was good, even with all the remodeling.

great service

I can always count having excellent service from all the staff at the dealership. It is always a positive experience no matter if it is just an oil change or major repairs on our older vehicles.

Good ok

Ok is was good but do not like that the price of the oil change went up

Jan Blausey

Purchased a used 2013 Ford Expedition, love it, great shape, 100% Ford Certified, and Al, our sales rep was fantastic !!

Great service

Kasey spense helped with my car purchase. He was very helpful and was not pushy at all. If going to Reineke I would recommend working with him.

Mark Weihrauch

We purchased a Ford Escape. The service was great and we love our new vehicle.

excellent customer service

Staff was very helpful and kept me advised of any additional work that had to be done.

Dependable

First of all, now you are dealing with me (Rosemary Tritch). My husband has Alzheimer's disease and is no longer able to drive. I have health issues of my own, but am able to drive. I did appreciate the courtesy shown me by your service personnel and the speed with which our needs were taken care of.

Great service

The people there are wonderful! Always go back to have service ( oil change, tires rotated, etc.) done on all our vehicles.

Happy customer

I purchased a 2016 F250 Lariat. The dealership went over all my options suggested a couple I had not thought of and answered all my question on the items I did want on my truck. They washed my truck, filled it with gas and delivered it to me. I was very satisfied with the service and staff's help with my purchase and highly recommend the dealership.

Excellence!

New tires for our son's Focus. Reineke is superb...like family.Carrie and Dave Glass

Service second to none!

Stephanie is the best...GREAT customer service and support...Thanks!

Nice service experience

Stephanie , the Advisor, was most pleasant and helpful with my service.She seems to be a real asset to your Company.

Good service

Staff at service desk very helpful and outgoing. Very noisy in waiting room due to construction.

My Recent Service Experience at Reineke

Staff is extremely curtious and helpful. I don't intend to take my Expedition anywhere else for service.

Great service, polite staff, nice facility

Kasey did a great job. We felt comfortable purchasing the car and were very happy with his level of service. We think we got a fair price and love the car.

Good service on vehicle

The service was done good. The only issue, and I'm not completely sure but I was an an appointment at 4:45 and there was one in particular person that wasn't and I ended up being the last one out before closing at 6:00. The reason I know this is because I over heard him saying he didn't have an appointment. Other than that I was pleased

Always great service and friendly staff

Also very friendly and taken care of in a timely fashion.

Fantastic Service

Vehicle was done on time and service performed to our satisfaction!

On-Line Scheduling

Regular service scheduled on-line for OC and Tire rotation. Smooth

great services

We purchased a 2014 Ford Escape. The service was excellent and the staff was very helpful.

2007 ford fusion

Okay I have a 2007 fusion with about less than 23000 miles, I was driving it from the doctors office on Dec 21 and the dash board lite up saying something about the Check RR tail lamp, well I went to advance auto and the kid goes I have no idea what to do so I drove it to ford, well when I got to ford I shut the car off and when the service guy took it back it had reset itself, he said to bring it back if it happens again. So in Monday Jan 4 I pulled into Ford and went to the quick lane I can't remember the girls name but she is so nice, I tell he it's doing it again so she paged the service tech who worked on it. Well sometimes I had lights and sometime I didn't have lights. he said not to shut the car off and within 20 minutes I had my car back and the problem was fixed. They went up and above to help me out. My son told me to take it there and since they are the only ones who have every serviced the car and have done everything possible to make sure it's in good running order. I am so pleased with ford and the service I have gotten with them. My late father talked me into buying another ford and I am so happy with this car. The staff who made it possible for me to buy the car new in 2007, the service department and the staff are just excellent. I would even consider purchasing another vehicle from them.

owner

Jen got the car in when promised and it was looked over . The problem couldn't be duplicated but they did some programming and sent the car back in running order. Thx Joe

GREAT JOB

Very friendly and professional staff.Excellent time in servicing my truck.

GREAT DEALERSHIP

Mike Wagner graciously assisted me with my first purchase from Reineke with a 2016 Lincoln MKC, his service and attentiveness sealed the deal for me and has generated a long term Lincoln customer with your dealership. A+ goes to your salesman and your dealership.

Office Manager

Very courteous staff. Appreciate ride to and from work to drop and retrieve my vehicle. Easy explanation of what the diagnostics revealed and the urgency (if any). Timely repairs and communication with me about appointments and parts. Especially loved the popcorn!! Thank you.

Ford F-150

everyone was very friendly n helpful. Will go back again

Great service!

The oil change went as scheduled; car came back clean and shiny too!

Good service and good coffee & donuts. :-)

We are always completely satisfied with everything when were take one of our vehicles to Reineke service department. Very friendly staff.Thanks

Great service

It was an excellent experience, I do commend ford for all of my friends .

oil change

Vehicle was ready when promised, shuttle service is good

Great service. From the front desk to completion.

I had the front brakes worked replaced on my Ford F-150. The work was completed in a timely manner.Stephanie was a great help. She help set up my Quick Lane account and filled out my rebate paper workwhich saved me the time it would take me to do it. Great Help.

Nice & helpful

Kasey Spence was helpful, friendly and great to work with. It was worth stopping in. Will definately go back to Reineke Ford Lincoln in Findlay to get our next car and will tell our friends.

Mister

Excellent coffee and donuts. Done quickly and washed

Ms. Sarah VanDenEynde

Everything went very well. Your staff is always very friendly and helpful

Great Service Friendly Staff Clean Facility

The service was great and the staff was very helpfull, friendly, and polite

Great service

Everyone was good to me! Nice, genuine, patient. I had excellent service. I will definitely come back!

Friendly and quality service.

I have had my Lincoln MKZ for three years now and am as delighted with it now as the day I drove it home from the dealership. This is largely due to the great service provided by Reineke after the sale. The friendly and knowledgeable service team schedule the work, send several reminders for the appointment, pick up my car and return it the same day; service completed and clean. They not only make it easy for me to keep my car running well, they make it a pleasure! I look upon Reineke more as a trusted friend than a business.

Quick Lane Service

I dropped my Ford Edge off for service in the quick Lane. As always I was greeted by the customer service rep, Stephanie. I asked that while the car was there for the day, if I could get a quote from the body shop as I had several scuffs / scratches on my hood due to a blown semi tire. When I picked up my vehicle she showed me where she had asked the detail shop to clean and buff the scuff marks and scratches out of the hood. 99% of the marks were gone at no cost. Just another example of excellent customer service in the quick lane.

Great Experience

No pressure - got the vehicle I was looking for. They were very patient with me in trying to find the right vehicle for me.

Routine Oil change

Stephanie waited on me tocheck me in and was extremely pleasant and friendly. The service was quick and I found out I had a screw in my tire which was fixed for free.

Quick Lube

The service at Quick Lube was great!! Steff is the very best!! She always goes way beyond what you think an employee has to. She is so caring-- checking on me many times as I had a lot to get done. Thanking me so much for allowing the mechanic to have his lunch break. Come on-- he is human too.I was more than glad to give him his lunch break.I did not mind the 4 hour work time. The car runs wonderful-- thank you for the great service!!

Good customer service

2015 Ford Edge, Our salesman Brian H was super helpful,

Kasey Spence at Reineke Ford

Kasey Spence at Reineke Ford in Findlay went to a great deal of effort to secure financing for a car in my price range. When I indicated to him that I had another car in mind, he arranged to get that one financed instead. He provided the vehicle service history along with the paperwork from the service department post trade-in inspection and service work. Kasey was very professional, and not at all high pressure during my experience. When I came back to pick the car up, it was completely detailed and full of gas.So far the car has been great. I would definitely recommend Kasey to anyone looking to purchase a vehicle.

Impressive!

My husband and I are always in awe of the service we get from Reineke in Findlay OH. The service department is wonderful and efficient... it starts from Bob who greets us to everyone after that! The incentives are great...we are impressed!

Express Lane

I have always had good experiences at the Express Lane: good service, decent price, and honest time estimates. Stephanie Hayes is an excellent service rep.

Tire buyer

I bought a set of tires. One complaint is that I was not offered a different selection of brands or prices. Also, I left my vehicle and was not called to tell me that the vehicle was ready to be picked up.

Outstanding customer service !

As always, I received top notch customer service when I dropped off my Ford Freestar for a service. I didn't know Tuesdays were Senior Day at Reineke and they were swamped ! But, when I checked in, Stephanie and Scott orchestrated all of us customers and vehicles like a symphony. Literally ! They made it look easy too LOL. They were professional and relateable and almost entertaining in what was obviously stressful and hectic with all of us customers. The courtesy shuttle driver who dropped me off at my home and picked me up was very courteous and professional yet engaging easily in conversation. And finally, my vehicle was done 1 hour earlier than they said it would be. Overall, I would easily recommend Reineke to anyone I know who was looking to purchase a vehicle. Outstanding customer service and nice to have absolute faith in the techs who serviced our vehicle. Great job Reineke ! Thank you !

Appreciate staff "going the extra mile"

Thank you to the staff for helping me get a great deal on tires!! I appreciate how they went the extra mile :)

Great customer service

Everyone there was very helpful, and even tried to get me into a new car. Haha it was just a nice personable experience.

Nice service

It was an oil change & inspection with tire rotation. Everything was fine just took a while

Good Impressions

My wife called the dealership with particular things we were looking for regarding features in a car. When we got there the car was prepped in there inside garage and ready to go for a test drive. Reineke Ford had a sense of professionalism but yet not over whelming, great facility. Kasey Spence was very courteous and thorough in which how he dealt with us (again professionalism). We have not bought a car in about 8 years and this experience was excellent. Thank you Kasey for the patience, water and coffe, (donuts and cookies):):) Thank you Reineke for the best deal possible my wife loves her new Taurus. Lord willing may be looking for a Truck in a the near future and Reineke will be first stop

Administrator

The service Manager, was helpful, friendly, and very informative. She kept me In the loop, and got me in and out. Great Experience!

service

Okay I stopped at Ford on Monday Nov 23 to get an oil change. They are always helpful in the quick lane. Found 2 of my fluids low and filled them. Washed my car and sent me on my way. I always get excellent service

Great Experience

I came into the dealership with two trade-ins and they did a great job creating a deal that worked for me. After looking at a few different dealerships, they did the most for me. I would highly recommend Kasey Spence and his team at Reineke

Great Experiecne

I came into the dealership with two trade-ins and they did a great job creating a deal that worked for me. After looking at a few different dealerships, they did the most for me. I would highly recommend Kasey Spence and his team at Reineke!

Sweetest Day Challenge

I called the salesman on Wednesday and let him know that my wife liked a Dodge Challenger that was on one of the dealerships other lots further away from our home. The salesman brought it to the Findlay lot and we bought it that Saturday. We were greeted as soon as we walked they the door with the car cleaned up and ready to test drive. Our salesman Chris was friendly and helpful. My wife claims that Chris and Reineke helped me make it the best sweetest day ever!

happy Customer

Very friendly and prompt service. Everyone is always very helpful.

Awesome

If anyone is looking for a new car reineke in Findlay was great. they worked with us and showed us all about our car. And our sales men was Kasey Spence he was awesome

Good job!

I have been getting my 2013 Taurus serviced there most of the time since i bought it new there.I travel alot and due to this i sometimes go to another dealer just because its due for service and I cant get to Findlay.They have always done an excellent job. My only small complaint is the time it takes if I wait for it.Because of this I have come to usually dropping it off and picking it up later.

Donald Snyder - 2013 Ford Escape owere

Wonderfull - timely, all personel were polite, and knowledgeable. The Dietsch's chcolate bar was great as well.

Jamie Robb

This one was much more pleasurable. Will be a return customer.

Service with a smile

Parts Dept. and Quick Lane staff was great. They got me in and out in good time and was very courteous,and was met by your P.R. person who introduced me to the owner.I have done business here and North Baltimore for years and have not had any problems.

Outstanding Sales Effort

This is our second MKC this year. The sales staff worked with me to find the right model and equipment to suit my needs. I ordered the MKC configured to my needs, but when it became known that delivery would be later than I wanted, they were able to find an identical model at another dealer. I appreciate efforts to meet my situation.

We Like your dealership ---plain and simple

Please do not feel bad because I do not get a perfect 5 or a perfect 10 ----the company I worked for always threw those scores out --so I give one under, on both -----we have no problems at all ---zero issues --we love the service and care we get at your dealership --we have no plans of going anywhere else ----you can count on that -----Thanks Bonnie and Jeff

Purchase of used green Chevy truck at Ford dealership Findlay

I asked for a salesman on the phone & they gave me Kasey. I wanted a Silverado 4wd used truck $5-$10K. He had a green one. I lined up appt for my husband to test drive it that same day and Kasey had the key in it & gased up & ready to go when he arrived. After a week of trying out several other options we decided to deal with Kasey on the green truck. We had many questions as I research things before buying. When Kasey couldn't answer some he found a woman in the service dept to get the answers, who was also very helpful. Kasey did a great job of getting the price very close to what we offered. The dealership even has popcorn & cookies for customers while they visit or wait. & a very friendly information host named Dorothy. We were assisted quickly upon entering the dealership with a smile & how can we help you. Kasey even gave us a new ownership gift the day we picked up the truck . Kasey was positive, friendly, has a sense of humor, and straightforward in all our interactions of the sale.

Positive Service Experience

Though I no longer own the Ford Flex I used to own, I have always liked the Quick Lane service. I don't always have the time to make an appointment ahead of time, so it is nice to just drive in and let your staff take care of my service needs. Though I brought in a 2007 Toyota Camry Hybrid, I felt welcomed and treated courteously. The service was taken care of in a timely manner and I was very satisfied with the quality of the work. Thank you.

New Tire Purchase

The new tires were installed quickly. I liked the price match that was done immediately at the service desk.

Great Car - Great Dealership.

Thanks to Reineke Ford Lincoln, our beautiful 2016 Explorer Platinum Edition was ordered and delivered to out satisfaction. They were very helpful throughout the process.

First Stop When Buying From NOW ON!!

As a father of five teenagers, four of them girls, I have been on the hunt for great used car deals. We went to the dealership where I purchased my F250 a couple of years back. They had made me a great cash deal then and I was hoping for a miracle for my adopted son Tyler. He had worked all summer for this car and I wanted to get him something nice for his hard work. His mom passed away tragically 2 years ago...this 16 year old kid needed some blessing. Kasey Spence was in the lot. He was walking around. I didn't know at first, if he worked there, but he was checking cars and being mobile in the event of a customer needing his assistance. I don't know how they are trained, but Kasey wasn't out there because I was out there. He was checking over the cars, making himself available but not intrusive or pushy. I noticed a 1999 Concorde in the used lot that was very nice but, I know that dealerships need to mark up and sell used cars with some profit. Kasey saw me and my wife and he smiled and asked if he could help us out. (Not in the usual used cars salesperson approach.) I told him our budget, which was meager. He smiled and said let's take a look. My wife and I had been shopping for weeks, and this is the first dealership that didn't just turn away when they heard our budget or took us to the horse drawn buggy with one wheel and and a three legged horse. Kasey walked us to the very car we were looking at!! My son is 6"3" 150lbs...I know...talk about slender-man!! This Concorde was lengthy and sleek and looked like the perfect fit for my boy. I also knew that this could not be the car he was thinking about, it was too nice. Sure enough Kasey said that this one came in and they inspected it and it passed and he thinks he might be able to work with us. Then, he did something amazing! He asked us about Tyler. We told Kasey of the tragedy of Tyler's mom dying and the rejection from Tyler's birth dad. We told Kasey that Tyler had such a dysfunctional life. Never even had or owned a bed to sleep in...ever. Tyler's life was headed for disaster. But in God's mercy and grace, ended up in our care and has become a vital part of our family. It felt as if Kasey was now on a mission to help us get Tyler his first real possession, his first car. We haggled and haggled and haggled some more. It seemed like the whole dealership was vying for a deal for my son. My wife and I have never felt this kind of camaraderie at a place of business. We stretched a bit on our budget (because it was a nice car and Tyler deserved it.) Kasey made us a cash deal that we could not turn down. Then we met Gary Teets in the finance center. NEVER met anyone like him in a business center at a car dealership. FANTASTIC. He even agreed to and prayed with us at the end of the deal for Tyler and God's Mercy on all of us. To say that we were pleased with our service or completely satisfied would be one of the greatest understatements of my life. My wife and I walked away from there with a whole new perspective on dealerships in general, but only solidified in our heart and minds that when my next three teens come of age to buy a car, we are heading to Kasey Spence at Reineke Ford in Findlay, FIRST. I know that this is where I want to put hard earned money...in a business that feels like family. Thanks, Kasey and Gary, and the whole family at Reineke Ford in Findlay!!

Kasey Spence was AMAZING!!

As a father of five teenagers, four of them girls, I have been on the hunt for great used car deals. We went to the dealership where I purchased my F250 a couple of years back. They had made me a great cash deal then and I was hoping for a miracle for my adopted son Tyler. He had worked all summer for this car and I wanted to get him something nice for his hard work. His mom passed away tragically 2 years ago...this 16 year old kid needed some blessing. Kasey Spence was in the lot. He was walking around. I didn't know at first, if he worked there, but he was checking cars and being mobile in the event of a customer needing his assistance. I don't know how they are trained, but Kasey wasn't out there because I was out there. He was checking over the cars, making himself available but not intrusive or pushy. I noticed a 1999 Concorde in the used lot that was very nice but, I know that dealerships need to mark up and sell used cars with some profit. Kasey saw me and my wife and he smiled and asked if he could help us out. (Not in the usual used cars salesperson approach.) I told him our budget, which was meager. He smiled and said let's take a look. My wife and I had been shopping for weeks, and this is the first dealership that didn't just turn away when they heard our budget or took us to the horse drawn buggy with one wheel and and a three legged horse.Kasey walked us to the very car we were looking at!! My son is 6"3" 150lbs...I know...talk about slender-man!! This Concorde was lengthy and sleek and looked like the perfect fit for my boy. I also knew that this could not be the car he was thinking about, it was too nice. Sure enough Kasey said that this one came in and they inspected it and it passed and he thinks he might be able to work with us. Then, he did something amazing! He asked us about Tyler. We told Kasey of the tragedy of Tyler's mom dying and the rejection from Tyler's birth dad. We told Kasey that Tyler had such a dysfunctional life. Never even had or owned a bed to sleep in...ever. Tyler's life was headed for disaster. But in God's mercy and grace, ended up in our care and has become a vital part of our family. It felt as if Kasey was now on a mission to help us get Tyler his first real possession, his first car. We haggled and haggled and haggled some more. It seemed like the whole dealership was vying for a deal for my son. My wife and I have never felt this kind of camaraderie at a place of business. We stretched a bit on our budget (because it was a nice car and Tyler deserved it.) Kasey made us a cash deal that we could not turn down.Then we met Gary Teets in the finance center. NEVER met anyone like him in a business center at a car dealership. FANTASTIC. He even agreed to and prayed with us at the end of the deal for Tyler and God's Mercy on all of us.To say that we were pleased with our service or completely satisfied would be one of the greatest understatements of my life. My wife and I walked away from there with a whole new perspective on dealerships in general, but only solidified in our heart and minds that when my next three teens come of age to buy a car, we are heading to Kasey Spence at Reineke Ford in Findlay, FIRST. I know that this is where I want to put hard earned money...in a business that feels like family. Thanks, Kasey and Gary, and the whole family at Reineke Ford in Findlay!!

Great service, clean facility and terrific staff

This was my first time getting my daughters car serviced at the dealership. Stephanie was outstanding, very personable and everything was handled very professionally and in a timely manner. I will definitely be a repeat customer!!

Excellent customer service!

Very happy on what I was given on my trade in vehicle. Very happy with my newer vehicle I purchased from them. Salesman was very knowledgeable on the cars.

Service

Friendly staff, quick service. Good coffee and donuts while I waited.

Enjoyable Transaction

This is the second used Ford product I have purchased through the Reineke Family dealerships. During this latest purchase I dealt mostly with Kasey Spence. Working with Kasey, I was able to travel from Dayton to complete the transaction and have some minor service issues addressed on the same day. I worked with both the Lima and Findlay Ford/Lincoln dealerships and was extremely impressed with both facilities. They both are extremely clean and modern facilities and have large comfortable customer waiting rooms that include complimentary coffee, cookies, popcorn, tv, and wifi. Although, Kasey was working with several other customers at the same time he went out of his way to juggle taking care of all of us. He kept us informed on the status of the sales transaction and how the service was progressing out in the shop. Upon completion of our transaction, the car we purchased was presented completely detailed to a very high level with a full tank of gas. The car looked absolutely like a brand new model. There are a couple issues to be resolved and Kasey has assured me he will follow up on these. Based on this experience, I have every confidence that he will do so. I highly recommend dealing with either of these dealerships if you are in the market for a Ford or Lincoln. I know I will be purchasing my next used car through them.

Excellent buying process

Bought a new Ford Edge. Kasey Spence was our salesperson and was excellent from first contact through vehicle delivery to us. His no pressure sales mannerisms were a welcome change in the car buying process and went overboard making sure every question and detail was handled. While i was waiting on paperwork at one point, the service manager notice me standing there and took me to the service area to familiarize me with the process of bringing in the car for service. In summary, very professional group and no games.

The best car buying experience ever!

This dealerships best asset is salesman Kasey Spence. I met Kasey on the sales lot when in a time crunch to get into a new car. He listened to what I want, and didn't want, in my next car. He respected my opinion, needs and wants. He quickly gained my trust. First impressions are everything and Kasey is always dressed professionally and an awesome representation of his role at the dealership, but he is very down to earth and quickly becomes your friend. Kasey is very attentive and noticed I kept looking over my shoulder at one vehicle. He let me test drive it alone and for over an hour. You won't find that with other dealers. This is the vehicle I purchased. The sale was easy and the deal got better and better as the sales process progressed. Kasey tells you that he wants to work for you and he keeps his word. When having any questions or service needs, call him and he is there for you. Soon after, I needed another vehicle. My first phone call and text were to Kasey. He found another car for me that he knew I would love based on my first purchase. He kept it for me for a couple days until I could get there to see it. Kasey remembered what my wants and needs were from my first purchase. He hit it out of the ballpark with the second one knowing what I would love. The second sales experience went even better because Kasey pulled my first purchase paperwork and based on details of that, he was able to make a deal I could not refuse. I used to dread buying cars; but no more. This young man changed all that and I will always return to him. He gains your trust quickly and easily, he takes care of you as his personal customer and friend. You cannot go wrong with Kasey.

The best car buying experience ever!

The dealerships best asset is in salesman Kasey Spence. I met Kasey on the sales lot while looking for a new vehicle. His attentiveness was amazing. He listened to what I wanted, and didn't want, in a new vehicle. He listened to and respected my wants, needs and opinions. While looking, he mentioned that I kept looking back over my shoulder at one car in particular. He let me test drive it alone and keep it for over an hour. This is unheard of at most dealerships. This was the car I ended up purchasing. He made the sales deal better and better as the sales process progressed. Kasey also keeps his word. He will tell you that he wants to keep working for you, and he does. He will go out of his way so you will leave satisfied. You quickly become his friend above and beyond being his customer. Soon after I needed another vehicle so my first text and phone call was to Kasey. He very quickly found another vehicle that he just knew i would love, remembering our first encounter. He went out on a limb and kept the car for me for several days until I could get there to see it. Kasey hit it out of the park with the second vehicle remembering what I liked and wanted in a car. This sale went even better than the first. Kasey pulled the papers from the first sale and this attention to detail made my second one even better. Go here and ask for Kasey. You cannot go wrong. First impressions are everything. Kasey dresses professionally and is the most honest, down to earth salesman I have ever met. I highly recommend this young man.

Owner of 2006 escape

Was in and out when promised. Everything was completed as promised.

New Lincoln

Kerry and Jim went out of their way to help me out and minimize my cost of ownership. but for running into Kerry on my way to buy out my lease, I would have paid way to much and would not now be driving a new Lincoln!

Quickie lane

Edge. Quickie lane service was great. Would go back

Great service!!

Everything that I expected!! Steph was great as always, the coffee was great, the experience was great and the work was done in a timely matter. Nothing to complain about!!!

Friendly service.

I came for a quick oil change on my escape. The staff was greeting us right away and even opened the door for us. I felt welcomed and appreciated. We even had the opportunity to test drive a F150 truck to see if we could be interested in it later when our lease runs out. Thank you for the hospitality and friendliness.

Srvice

The female employee was very friendly and had a great attitude and made me and wife feel very welcome. She did a great job getting the proper information. My car was serviced in about 35 min and they even washed it and dried it for us.

Awesome Experience!!

My first time buying experience could not have went smoother!! Never felt rushed or pressured. Andy was honest and upfront the entire time. And even though my credit isn't the best, they never treated me any differently.

Owner

Service great as usual. Always have a good expectancy at dealership.

Vehicle maintenance

I have had experience with this company for many years and would not hesitate to recommend them to family and friends.

Awesome experience!

This my first time buying a car and it couldn't have gone smoother! I never felt rushed or pressured and they were honest and upfront about everything. I absolutely recommend this dealership, and more importantly the salesman I worked with, Andy.

Great service

Overall friendly fast service. Took one hour to purchase new vehicle. Brian new exactly what I liked.

Great Dealership

As always, I had a great experience with Reineke in Findlay. Everyone involved in the process from sales to financing were professional, friendly and helpful! I would definitely recommend to family or friends! GREAT team of people, and great vehicles. I love my Lincoln. Thank you!

service

The service is always superior plus. Stephanie is an asset to the Quick Lane because she stays on top of everything. We do not feel that services are recommended that are not necessary. The services are performed professionally. .

My 2013 F150 sync problem

Drew determined my F150 sync up problem was my cell phone and that there was nothing wrong with the sync in my truck. He also reprogrammed the truck sync system to make sure. It did indeed turn out to be a defective phone. Verizon replaced my phone.

Excellent Experience

When looking for a car, Andy Biddle was patient and understanding of all of my needs in a car. I had a great experience, and would recommend anyone to go to Reineke Ford Lincoln and see Andy Biddle today!

2016 Fusion

Ryan Crawford is the best. Found us a great deal, took care of everything and we had home delivery of our new car. A great experience

Great Sales

Chris Baur went above and beyond to find us a nee Explorer that fits our families needs!

Great service. Good price

Nice lounge facility for people to wait. Staff ( Stephanie and Bob) are excellent

Great Service!

I walked in clueless & left with exactly what I needed. Kasey was the most helpful dealer I've ever encountered. He paid close attention to detail as far as my needs without being overbearing. I appreciate all of the time & effort he put into finding me a new car.

Great Service

They did their best. They did all they could do.

car shopping

I leased a 2015 ford focus I just love it . the loan process was really long

Great job!

Everything promised was delivered as scheduled. And a free car wash!!!

Met my expectations

it was fine or I would not have done business there

Ford F 150

Ford F 150Excellent service from Kasey Spencevery helpful with answering our questions

Great

Ford Edge, traded in our fusion. Good people. I won't go anywhere else.

Very smooth and worked for best financing

We weren't rushed. We were given several days to make up our mind concerning buying new versus used.

Owner

It was all good except that I had to come back since they didnt have the part in stock.

Ford Edge

Love my new Edge. Chris Bowers was are salesmen. We come from Michigan just to have him as our salesmen. GREAT SERVICE

Melissa Bell

I went into Reineke looking for a vehicle after I had just been discharged from Bankruptcy. I thought it would be a lost cause but to my surprise they were able to approve me and I was able to purchase a 2013 Ford Escape. Kacey Spence was my salesman and was so helpful answering all my questions and explaining the entire process. He also explained everything with the vehicle and all the gadgets that I was not familiar with. Jack Should was the finance manager and was able to get me financing with a down payment and payments that I could easily afford. Reineke Ford and their staff are an amazing group and I am so happy to have drove fro Toledo to Findlay to deal with such an amazing group of people. You will never have a better experience anywhere else.

Great Services

I had an excellent experience at this dealership. Everyone was very friendly and helpful.

Kasey Spence

I found the truck I wanted online called the dealer and Kasey Spence answered the phone. He was very knowledgeable and answered every question I had. 2 days later I drove to the dealership to look at the truck and test drive it 2 hrs. later I was driving the new truck home. Everything went smoothly Kasey made sure we didn't have any question before we left even standing in the rain he answered all our question as we ask thru the window not once did he try to rush us in any way. I Highly recommend this Dealership and Kasey.

Friendly

I was in for my first old change,and it was free so I can't say to much on that, But everyone with friendly so that's was good I like that.

Ford truck owner

Ryan Crawford is AWESOME. Please give him this feed back and a huge bonus :)

Fantastic Overall Experience!

My husband and I are so happy that we came to Reineke Ford. We came from Perrysburg, and felt the service was great. Buying our Escape was a great experience or dealer was informative, but not pushy. Bringing the car in for oil changes is easy! The staff at Reineke Ford are courteous and helpful. They are also quick to make appointments. Best of all- I love my car!!

My Navigator

When I had my car serviced, they detailed BOTH the inside and outside. I was VERY PLEASED because I was dreading doing in inside---it was full of my dog's hair. They did a wonderful job in a very timely manner. Thank you so much.

Recent Visit

Service is timely and courteous. Very clean facility.

Great service

We own a 2010 4WD Mercury Marine and have been a regular customer since 2010. The service was excellent and as always, Stephanie Jarvis was perfect as a service advisor. James and Margie Shoop

Kasey Spence

Salesman Kasey Spence made our car buying experience a very enjoyable one. He took a lot of time with us to ensure that all our questions were answered and that we were satisfied with the vehicle we chose. He followed up with us after the sale and even overnighted a set of extra keys that he received from the previous owner for the car that we purchased. I would recommend him and this dealership to anyone looking for a hassle free car buying experience. All of the staff members that we had contact with were friendly and I would not hesitate to go back the next time we are in the market for a car!

Customer

Service: Got in right away, recommended repairs I was not aware of, completed service in a timely mannner. Very satisfied

Very nic place to do business.

Got checked in fast and truck was done on time.They even washed it. People were friendly to me and got me out in a timely matter for work done.

Mary Burden

Reineke in Findlay is the best ever! Ryan Crawford and his team go above and beyond expectation. Have been dealing with them for years and will continue.

Great service

The dealership did very well with the service and are very easy to get along with.

Good Services

The service done to my vehicle was good. The only part I was not as satisfied with was the car wash, it didn't look very clean but I was still happy they washed it because I know that's something that they offered for free.Thank you

Great customer service

They didnt leave tools this time and Stephanie was great

Jamie Robb id GREAT

Last Thursday AM, we were in trouble! Heading to a destination wedding 6.5 hours away, our F-150 showed signs of a transmission issue. There was fluid all over the driveway and noises at every turn on the way to drop the dogs off at the kennel. It just didn't sound good.We proceeded directly to the dealership where your service writer Jamie Robb took control of the situation. (They write customer service manuals on how she handled the situation.) She could see the dilemma we had. She identified we may have a serious issue and the truck was not drivable. Knowing we had a wedding to attend, we asked for a loaner. Without hesitation she had one brought around. When she found out it was out-of-state, she handled that to and we were to another car rental agency. On Friday, I received a phone call indicating it was an oil filter issue not the transmission. She assured us that everything was covered under warranty, including the rental car. She advised to enjoy the weekend and would see us on Monday! That was a relief. She cared.I can't say enough about Jamie. She truly represented your dealership to the highest level! A genuine customer service oriented, honest and humble person who genuinely likes what she does. She took a bad situation and made it the best she could. Not only the Reineke Family but, Ford Motor Company should be very proud of her.I would highly recommend your dealership for service work and would highly recommend they contact Jamie first for their service needs.Thank you.Marty

Reineke Findlay

2016 Explorer Sport, was not happy with new car prep, dirty with smudges, hair, debris, dirt etc., I expected a little more in this area.

owner

Melissa always makes it easy. Finance had paperwork ready. Fastest in and out time ever.

Great FORD Dealer !!!

We have a very good experience in this purchase.The staff (Mike Wagoner) was excellent, the deal was done without any rush.He found the car that we are looking for quickly.I'll recommend Reineke dealer for any one looking for to buy a FORD !!.

Diane Ballard

First you spelled my name wrong.Plus I had to call you to check if my car was done.

Deb Sapienza

Brian Hall is as good as it gets as far as a salesman. My 5th car I have bought from him

Top Flight Sales Experience!

I purchased a 2010 Ford Expedition from sales rep Kasey Spence. Kasey worked hard to make the sale and to provide a professional experience. He was honest and provided all the details I requested about the vehicle. I would highly recommend Kasey and this dealership to any prospective buyer!

owner 2012 explorer

we had new tires and battery install. Stephanie was a great help in recommending the replacement tires and they are Great.

Kasey Spence

Kasey Spence was an excellent salesperson to work with. Would recommend him to anyone looking to buy a new or used vehicle.

Customer

2013 Ford Fusion had 2 recalls and service was out in 2 hours. Your staff is very friendly

Buyer review

We were looking for a clean, safe, lower priced vehicle for our 17 year old grandson. We had looked at several other locations with no luck at all. When we stopped at your dealership, you had just gotten in the exact car we were looking for, a Chevrolet Cobalt in immaculate condition! Our salesman, Andy Biddle was so courteous and helpful! He answered all of our questions and worked with us on pricing. Our grandson was excited beyond words and has not stopped smiling since we drove the car off of you lot. Thank you so much for a great experience.

GREAT SERVICE

I want to thank Joe and his team for their excellent service. They helped me find the vehicle I wanted when my vehicle was totaled in a crash. Their dedication to service is above reproach. Thanks again, Thomas Crutcher

Pleasant visit

My repair finished sooner then expected. That's always great. Waiting area was pleasant. Even enjoyed my favorite flavor k-cup of coffee.

Kasey Spence

Our salesman was Kasey Spence and he was more than helpful. We would gladly send anyone your way. Best place to buy a car and everyone is so friendly.

Robert Wittenmyer

The car wasn't done when promised !!! And I only have 1 car, I was without a car for the day, but also all night which I wasn't expecting

Excellent Service & friendly staff

I purchased a 2015 Ford Escape & was notified that there was a recall (something to do with the cluster panel) Since I had a Friday off I was hoping to get an appt that day & I was able to with no problems.The staff was friendly & courteous & I got the car within 6 hours from taking it in. They also washedit. Good experience!

Great service.

I've had my ford 500 for almost 2 years and have had serviced at your dealership on a regular basis. I like coming there because the service folks are nice, I qet quick service, you give me information about service I may need and the car is always taken care of in a timely manner.

Mister

Everything was fine. Staff was friendly. We will be back again.

Great service, People know what they are doing!

We most always have a great experience at Reineke Service garage with our vehicles. Everything is handled very professionally. We appreciate that very much. Bob always greets us and is very kind to us. Sometimes we notice that he is not treated as respectfully by the service manager. We don't understand that...he does a great job with getting the ball rolling. The service is great on our vehicles and we most always leavc very happy. Thank you for taking the time to read our review.

Friendly atmostphere

Your dealership was recommended to us to obtain another key for the truck we had purchased from them. Your service dept was very helpful. They took the information from us and completed the reprogramming of the key we needed. We were asked to enjoy the lounge area while we waited and it did not take too long to complete the task. All were very friendly and professional. Thank You,Kathy Bechstein

Great service

Staff was very helpful from the shuttle to the recalls being fixed. I appreciated the car wash,and the shuttle home. I appreciated Mr. Spence coming to greet me when I got to your dealership. He sold me my Escape. It was very professional and went smoothly, thank you.

Great Customer Service: QuickLane

Great customer service in QuickLane, especially w/Stephanie. She's thorough, considerate, knowledgeable, witty, & very professional!

Kasey Spence

Kasey Spence did and excellent job helping me with my purchase. He was very knowledgeable about the car and helped me get everything set up before I left. I would highly recommend him and the dealership.

Service as ok

We are all over Ok but the fact is that it was not immediately available to be able and willing the first half of the year before I get my nails done tomorrow night with each update to iOS and a half hour to write this week and the rest of the day after the game with e

Pleased with our Ford Escape

We appreciate the care that you give our 2012 Escape. It is an excellent car and meets our needs. Having it taken care of like your dealership has been doing is great for our peace of mind--we know you are there for us.

Excellent service

I purchased a 2015 F-150 Sport and so far it is wonderful. The staff was very helpful and friendly, which made the process quick and simple. I would highly recommend this company to anyone looking for a new or used vehicle.

Great job

Oil change was done promptly and car was clean. Please change your after hours answer from sorry were closed, to listing the hours that you are open.

Oil Change

Staff was very courteous and helpful. Jenny was more than professional and helpful. Service was great. Took the initiative and completed a minor recall without asking.

July 31, 2015 Service

Scheduled oil change. Took longer than projected. Staff very professional and inquired several times to find out status.

Car Service

The staff was very helpful all repairs were done well.

My 2015 C Max

Ford 2015 C Max. I told the salesman what I wanted and he provided exactly what I asked for even down to the kind of decal splash. Couldn't be more pleased. I was treated with respect and great efficiency. Paperwork was explained and made easy to understand. This is exactly why I go to the Findlay Ohio dealership and not my hometown dealership.

Great experience!

I really want to thank Jennifer and Stephanie in the Quick Lube Lane for the extra work they put in on our car. Getting the WORKS with tire rotation and then the following day finding one of the hub caps missing, a new one was ordered as a replacement. Thank you very much!

Excellent service

Excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great Dealership to work with.

We purchased a 2015 Ford Fusion. Went to the dealership to look at what was available. We didn't expect to actually leave with one. Everyone at the dealership was very friendly and helpful. Great experience!

Great Personal Service!

I dropped in randomly on my way from Toledo to a meeting in Findlay, Your Staff squeezed me in for a quick oil change with no problem. It was a very nice service experience! While I was there, my salesman came over and chatted with me and remembered every detail about my wife and I! I was certainly impressed, The guy at my BMW dealer couldn't keep my name straight after dealing with him for years. You guys have a great staff! Keep up the great work! I am keeping my open for a GT350R in the coming years!!! Thank you!Dr. J

Awesome Experience!