Regal Nissan

Warranty Repair

Came in for a warranty repair for a brake booster (due to squealing brake pedal). Part was ordered and on hand when I brought the vehicle in. I was told it was a two hour job, but turned into about a 4-4 1/2 hour job. They gave me a rental for the day at no charge and I returned same day to get the vehicle. I drove away and immediately returned because the brake pedal was going almost to the floor before stopping the vehicle. Turned out they needed to bleed the brakes a little more then all was perfect. Stephanie was my service advisor and she is very good. Friendly and very accommodating. There is a lot going on at the dealership with the renovations, etc., but I'm sure things will be running quite smoothly once all is complete. They've always been a great dealership for me and this is my second Nissan vehicle I've taken to them for service. My first Nissan vehicle was purchased from them many years ago.

Service review

A little slow but probably due to the construction...was disappointed that the touch up paint my wife ordered 2 months ago was sold; no one notified us that it had come in...

Highly Recommend Regal Nissan

I've been using Regal Nissan for all my Nissan Murano service needs. Highly professional and trustworthy. Nate is an amazing Service Advisor and I am grateful for Warren who gave me a complimentary shuttle ride to and from work while my car was being fixed!

Brake service.

Brake repair and Courtesy shuttle- thought all was fine. Still working on resolution- - just hard for me to schedule

Service review

My family has been using Regal Nissan for all of our service needs for over ten years. They are very professional and trustworthy. Nate is an awesome Service Advisor, and Warren is the perfect valet! Thank you!

New to area

My car needed the 30,000 mile check up. I found out Regal is fairly close andalso has a shuttle service so I decided to take my car there. I was greeted quicklyupon my arrival at the service area, checkup was done in a timely manner and the carwas returned to me clean inside and out.Warren was a very pleasant shuttle driver and enjoys his job.

Fixing leaks

They did a great job of fixing leaks but could not reach out to the CS rep for further appt because I found coolant was leaking and wanted to check with them. they never returned messages. But the overall service was good.

Service rating

Not bad ,Marshall the service center person and special thanks to the courtesy cab driver "warren"who overstayed his shift to pick me up,will repeat

Shuttle Service is great!

Warren was a great driver! Kept me laughing the whole way to my office! It was like being at the barber shop! Took Nissan Leaf in for recall notices.

Great buying experience at Regal Nissan dealership

Great buying experience for my first Nissan car, dealership is so friendly and Stephen has good patience to listen all my concerns and helped in giving good pricing.. ofcourse he made my mind to buy care that day only :)

super customer service-- great car- great people

I have a used Altima which has needed many service appointments because of the wear and tear of my commute. I am always treated well and at a fair price. From tires to brakes to flushes and oil. All the services are well done, and the shuttle service has been greatly helpful. Rental available also. Thanks to Paul, Marshall and Warren especially

Shuttle ride

Just met the nicest man on my shuttle ride home for service, Thank you Warren for the ride!I look forward to the ride back!

Super customer service and attention

Ok, bad news is- I went in for standard oil change. At 90k miles I learned I needed extensive work done. I called Mike back & requested consideration for my years of loyalty. Mike was able to re-examine and finalize at a reasonable price. Furthermore, Warren was given the assignment of shuttling me back and forth. Great guy! I appreciate the staff and how they made 'bad news' as painless as possible. Thx guys.

Shuttle Driver

I have been coming to Regal since 2008. Warren the shuttle driver at Nissan really makes for an entertaining ride. Always enjoy the drive with him. Andrea McCartneySince 2008

Professional dealership

Great buying experience overall. Easy to deal with. My only disappointment was the fact that the pre-owned vehicle we purchased was dirty when we came to pick it up. I had to vacuum and wash it once I got it home. Even found an old french fry under the front seat!

Best people ever!!

The people that helped me were great.skipper kept me informed every step of the way.and my shuttle driver warren was amazing very friendly and funny a super sweet guy.

Got the Job Done RIGHT

Regal Nissan in Roswell as been my go to spot for any issue or concern I've had with my car ( minor ) I am received with positive friendly attitude every time. This time around I had a lot of work put in, So I was given a timely expectation for my vehicles wait time & was offered a ride home (which I took). Warren & the rest of the customer service people three earned my Five Stars from day one & Even now three years later I'm happy to continue my Five Star Rating with this location.Thanks Regal Nissan keep up the great work.P.S Congratz on your new Building.

A tire...

I came in because I had tire cut and I had purchased the safeguard warranty. Not only did they not have the tire in stock ( for the rogue, the most popular car nissan sells in 2016 and they had nearly 60 on the lot, I counted while waiting.) I was treated multiple times as if I knew nothing and if I was really sure my tire had an issue. The warranties are a waste of your time and money at this place. Do not buy here or service here unless you absolutely have to. Bad business, bad service and bad attitudes.

Good Shuttle Service!

Warren the shuttle driver was super nice and provided a awesome service. He drop me off at my work and pick me up when my car is ready. He answer my call immediately and did not wait long. He was very pleasant guy and had a great conversation with and never boring. Wonderful experience!!!

Good service!

Left my car there for oil change and service. Received the complimentary shuttle ride back to work by Mr.Warren, who is super nice. Excellent experiences!

Amazing Courtesy Driver

I had a wonderful experience with the courtesy driver Warren. It is so great to start my day off with someone that has a wonderful personality. He had such wonderful energy and a great attitude.

Great Shuttle Service

The shuttle driver (warren) provided great service. He was professional with great communication skills. He responded to my call immediately and was on time to pick me, which made me feel awesome about the service. Actually, its the best service I have seen so far.

Regal Nissan in Roswell GA ~ The best Svc location

Have been a customer for about 27 yrs. Marshall H has been my Svc Advisor almost from day one & trust his judgement and advice greatly over the yrs. Steve V - Svc Mngr has been pretty fair with issues when they have arised. My very 1st Sales Rep Ron M is still with the company. Goes to show you that these employees are dedicated to their job & customers. Would highly recommend this dealership to anyone!

Shuttle service

Good and convenience shuttle service. The service consultant called me to explain the recommendations after the inspection and helped me with the schedule to pick up my car on time.

Nice job but not as quick as it could be

I dropped my car off for an Oil Change and also had a fastner missing on a cover under the car. They replaced the fastner at no cost and gave me a car wash as well so, it was actually a very nice visit!On the down side; It took about 90 minutes for the service. Not a problem in this case but they advertise this as a 30 minute express. Also, when I pulled in, it took a while to get someone to talk to me. 4 services advisors and 3 customers and I had to wait around before I could check in. I tried to call for an appointment but only got voice-mail saying leave a message.

Outstanding Shuttle Service

Just had one of the most pleasant shuttle experiences with Warren at Regal Nissan. He is very courteous, personable and definitely an asset to the Regal Nissan family. Best customer service experience I've had in a long time. He sets the standard--all customer service should be this pleasant and professional!

Professional, Friendly, No Haggling

Such a relief to go into a dealership and say: "this is what I'm looking for..." then be presented with viable options without that "I'm gonna talk to my manager" with the gimmicks car sales are known for... They give you a fair price and good options to start with to get that uncomfortable negotiation out of the way. Their services are also amazing: quick, efficient, at a good price (especially if you include them in monthly payments!).

Great service

The shuttle driver provided great services. He was pleasant and enthusiastic. He went above and beyond. I had missed my lunch because I had to drop of my car at the dealership and he kidly drove me to get food.

Courtesy Shuttle

Warren, the courtesy driver, was friendly and affable. He made a typically boring event a pleasure for all the riders in the car. Keep up the good work

The job got done

The waiting room must be expanded; it is just too small. When I was in there the other day, people were literally having to step over each other. I do not ever remember so many excuse me, pardon me, I am sorry. People were sliding over, moving legs to prevent getting bumped, and the poor techs had to hang over the back of chairs to brief the customers, some going down to the floor in front of beside of and behind the customers for their briefing. Some people were going outside to just stand and wait for their cars. I finally did the same thing.

Great Service

The men working in the service department are very friendly and helpful, especially Skipper. He took the time to talk to me and make sure I understood everything going on with my car. It took about an hour and 45 minutes for my car to get a 10,000 mile service. It was towards the end of the day, so the waiting room was full and there was trash around it. They do provide water, coffee, chips, etc. The customers just weren't cleaning up after themselves.

Regal Nissan is a good, solid dealership

Regal is solid- they had the car I wanted, and worked with me to get it to a range I could afford.

Excellent service dealership

I take my X tetra to them for repairs. They are always very good and make sure I'm comfortable while waiting or if I need a lift. If the car needs to stay for more than a few hours they provide a rental for me.I don't give it 5 stats just cos I was trying to find out how much I would have gotten for my Xterra, If I traded in for an used car and the sales peep never call me back.

Great Service!

Nate Murray is the BEST Service Advisor! Regal always has a courtesy shuttle that takes me home while my car is being serviced. The ride is so pleasant when Warren is driving!

Service Dept.

Steve Vaugn & his crew & staff especially Warren always makes each appointment special. They attend & listen to resolve the consumers needs in an expert manner. Being in a service profession myself(Realtor), I can highly recommend this organization. Been a customer for 12 years, always leasing a Nissan product from Regal Nissan.

The Best Car Buying Experience I've ever had

I recently bought a 2016 Rogue from Regal Nissan and I couldn't be happier with my experience at Regal or the vehicle I purchased. I initially test drove the vehicle over a month ago and told Hasna (my sales rep) that it would be 1-2 months before I was ready to purchase. I let her know that I was going to test drive some other makes/models. She was extremely professional and allowed me to do my due diligence. She followed up without every being "pushy" and she answered all of my questions when asked. When I finally came in to make my purchase, she had the car ready for me, and allowed me to take another test drive. Everyone at the store went out of their way to greet me and make me feel special. I was pleased with the amount they gave me for my trade. (Thank you Tom & Michael). Even the finance part was a great experience. Chris laid out all of my options without ever pressuring me. I highly recommend Regal Nissan and would definitely buy another car from them.

GM Makes the dealership!

The GM is the greatest thing about the dealership. Not that the service department guys are not nice, they are. But they are just really, really busy. Even when you set an appointment, if you do not have a loaner car, you will wait for up to couple hours just for an oil change. This last time, I wasn't told that Mr. Vaughn had set up a loan car for me until I had waited for 1.5 hours. Again, not really blaming anyone, had lots of folks waiting. I am ready to buy a new car and I am not really sure I will go back to buy it there but if there are ever any issues, I will certainly say that Mr. Vaughn is the best GM I have EVER seen. He takes care of his customers the best he can!

Quick fix and a free car wash

My visor broke so they ordered a new one and it came in the next day. They fixed the visor (though the plastic was slightly damaged from taking the old one out) and washed my car for free in an hour.

Service Appointment

Customer lounge was jammed and uncomfortable with TV very loud. With the amount of recalls and service deals, customer lounger needs to be upgraded.

Satisfied

nice lounge for customers to wait. Water and snacks. + WiFiThey cleaned my car after the servicing. However, the clean was not as thorough as in the past.

GREAT CUSTOMER EXPERIENCE

I was very please with the process of purchasing a used vehicle my sales consultant Hugh O'Donnell was pleasant to do business with. No, pressure stress free. after deciding on the 2013 Buick Lacrosse I had the pleasure of meeting the Financial Manager Chris Garcia again everything was smooth sailing he also made things comfortable. the transaction went so fast I forgot to get my car washed and detailed before leaving the premises. I would recommend Regal Nissan the Employees are surely Team Players.

Amazingly easy!

I have always dreaded buying a new car, ONLY because of the LONG process. Thanks to Jeff (JJ), I will NEVER buy a vehicle elsewhere! JJ and his team made the process so simple that we feel like they are our neighbors! Chris in financing helped me save even more money w/out even asking! I have already given a referral to them and have a $100 check on it's way to me! Thank you guys so much for the hospitality that you gave me and my husband; and of course MY NEW ROGUE!!!!

Always Slow

My experience with the service center here is always slow. I make appointments mid-day, mid-week to minimize busyness, but time expectation is never communicated and simple oil changes always take 90mins. I need to find a better mechanic, but keep coming back and keep being disappointed. They say they are slammed with recalls, but what about paying customers?

Thanks for such a great deal!!!

The Regal Nissan group is one of the friendliest and most professional group of people that I have ever met. As my salesman Randy was working on my purchase, I noticed how everyone there treated the customers and each other with respect, and the entire experience was so pleasant. Not to mention they make sure you get the best deal possible! I am having so much fun driving my new Frontier Pro4X!! Thanks to you all for making this purchase pleasant!!

Great Experience!

I had a great experience with Regan Nissan in Roswell, GA. I felt very welcomed as soon as I walked in the door. Also, Stephen Lancaster was great. I could not have asked for a better sales person to deal with. The financing part went quick and easy and everything was explained to me 100%. So far my 2016 Nissan Altima SR is exactly what I was looking for and I recommend it anyone looking for a 4 door sedan.

Great Service & Sales

I've been working with the Regal Nissan Service Department for about 17 years now. The Regal Technicians have maintained my Nissan truck through 325,000 miles of dependable service. Paul Smith is always a great help when I need service on my truck. This was a big influence regarding where I purchased a new vehicle. I know that Regal Nissan will provide the same great service on my new Altima that I've received on my 1997 Nissan. Andrea Barry and Stephen Lancaster did a great job on the sales side with my new Altima. Stephen Lancaster was great to work with and the pricing was excellent. The process of buying my new Altima was quick and efficient. I am still trying to wrap my head around the great deal I received at Regal Nissan. Regal is definitely the place to buy a new Nissan.

Great service!

I've taken my 2001 Frontier S/C to Nate and Marshall for 15 years. They and the rest of the service team have provided consistent excellent service. The next vehicle I purchase will come from Regal Nissan mainly because of the great service they provide.

Service is 5 star

Very helpful..went a step ahead on the needed service on my 2013 nissan pathfinder..Regal Nissan in Roswell, Ga..Will Cooper was my advisor

Great work on auto, wait time and waiting area, all bad!

They did excellent work on my auto, but the wait time is always long and the waiting area was extremely cold. I was totally uncomfortable. If they are going to take forever with my car, at least make me comfortable while I wait.

Most Recent Experience With Regal Nissan of Roswel

For nearly 30 years my family has traded with Regal Nissan in Roswell. On January, I came in looking for a 2016 Altima, however Ron and Hugh were able to work on a deal that actually allowed me to move into a 2016 Maxima, for just about the same monthly payment. They went the extra mile, to ensure I got the most value for my money.

Mister

This was hands down the best car buying experience. I had an approval before I went in and it was completely unrushed.

Great Sales Experence

This is an excellent dealership with honesty and integrity. Our salesperson was Stephen and he did an excellent job going above and beyond to give us a great deal. I would highly recommend asking for him when buying a car. I hate car buying and always feel I'm getting swindled but Stephen answered all my questions and responded right away when I had questions. To our surprise our great service didn't stop with Stephen. Dan helped us with the financing and he provided us with all our options without the high pressure financing sales tactics. This is definitely a great place to go when your looking to buy a car.

Regal Nissan

Very quick and courteous service... Very nice experience!

Stress-free

Due to a rear-end collision, my daughter was without a vehicle. After being the recipient of customer"no-service" at other Nissan dealers, she located a demo from Regal Nissan. I also was searching at the same time and found the same vehicle We were contacted by Pam Roberts and the salesman Willie Speight within a very short time. The 2015 Altima was exactly as advertised and was very well-priced. Young Mr. Speight promised us a "surprise" and he delivered. He was able to offer my daughter the vehicle at price that was $1500 less than the Internet price. Because this demo was Nissan certified, extra protections were part of the package. Once the deal was approved, Chris Garcia made the financing almost painless. He assembled a package that beat my credit union's offering, which stunned me as my credit union has ALWAYS been been better on auto loans when we bought our other vehicles. My daughter was treated as a lady throughout the entire process and was never subjected to objectionable, high pressure tactics. I recommend this family-owned business to anyone. Every employee we encountered was polite, professional, and were pleased to offer us their assistance (even those who weren't part of our purchasing process). Everyone we met was a satisfied employee.

Excellent Customer Service

I was in and out with my purchase within hours. The sales man was professional and courteous, the visit was not drawn out with him attempting to sell me what I did not want.

Wonderful dealership!!

The sales staff was a pleasure to work with. Ron Mienert, Michael O'Ryan, and Marc Taylor went out of their way to ensure I was satisfied during the entire purchase process. They were always upfront and honest with me. They all took a genuine interest in my complete satisfaction. I could not be happier with my decision to purchase from Regal! They have a customer for life and I continue to recommend them to all my friends and colleagues.

A GREAT CAR BUYING EXPERIENCE!

Dan Manley and Ron Meinert of Regal Nissan in Roswell, GA made my 2015 Nissan LEAF buying experience very comfortable and pressure free. Dan was extremely knowledgeable about the LEAF and Ron worked on the numbers to make the sale happen. I was also relieved that they were not the typical pushy and dishonest car salesmen I've encountered in two other Nissan dealerships (Sutherlin and Carriage) I had visited before. THANK YOU Dan and Ron for an excellent job in assisting me with my car purchase!

Good price, good service, on time delivery

Need to get my tires replaced, got a quote over the phone which was cheaper than others.Service was completed on time. The shuttle service was great (thanks Waren!!) and eventually the price was even lower that the quote.Great job by all involved (Paul & Waren).

Always a great experience at Regal Service.

Regal, and my advisor Marshall, always take great care of us and our vehicles. The work was done as described and at the price quoted. There were no surprises and everything works as promised - this has become the norm over the years.

Collision Repair- 3 weeks and counting

I send my leaf for repair almost 3 weeks back. Insurance adjuster authorized repair 2 weeks back, Now Regal says further repair needed (more than cost for the car). I am suffering with out a car, and there seems to be lack of communication or urgency to get this repaired.

Good service experience

Very professional and courteous. Got the repairs done quickly. Skipper - nice guy, very polite and very good about following up and keeping me informed.

Total respect

Even though it was a gremlins in the radio you treated me with respect and didn't just ignore the situation..THANK YOU!

Great Team & Services

Paul Smith (Regal Nissan, Inc.)Provided excellent services on my July 1st Visit. He understood the problem and explained it to his technical team. Cool Guy :).

My Regal Nissan experience

My experience with Regal Nissan and our sales person was outstanding. The sales person we dealt with, Hasna was the best ever. She was prompt, polite and a pleasure to work with. I would do business with Regal Nissan anytime over any other dealership in town.

Excellent Maintenance Department

Recently took my 2002 Nissan Pathfinder in for service and was so impressed with the every step of the process - little to no wait, friendly maintenance coordinator, superior technical expertise in all aspects of vehicle maintenance by the mechanic, comfortable wait room and thorough review of every issue my older model Nissan was experiencing. The coordinator helped me choose the things that needed to be done now and the things that could wait 3-6 months or even a year. He made me aware and signed me up for their rewards program which saved me 10% and gave me points to spend on my next visit. I was provided a rental car as they proceeded to accomplish the work I requested. My vehicle was completed when promised and now purrrrrrs like a kitten at a competitive cost. I highly recommend the Regal Nissan Maintenance Team to get things done right, on time, and in a professional manner.

Excellent Service!! - Best Place to Service Nissan

I have been servicing my older 2000 Nissan Altima at Regal Nissan in Roswell since 2004 and have always been very happy about my service experience with them. Even though I moved to Suwanee, GA and have other Nissan dealers nearby, I prefer to take my car only to Regal Nissan. Recently, I bought a Nissan Leaf and visited the dealership for my first service. Though I did not book an appointment, I was gladly accommodated for my car service and everything went on well, as always. All the staff at Regal Nissan have worked there for a long time and it tells a lot about this dealership and their management staff. I believe this one of the very few family-owned car dealerships left in the Atlanta Market. A special word of thanks and appreciation to my service advisor Marshall Hadley who always takes good care of my car, whenever I visit Regal Nissan. Very friendly and professional. Overall, I feel its easy to get in and get out after a service visit at Regal. Even if I have to go there on a week day, its easier to get back to work, as they are conveniently located right off the Exit on Holcomb bridge off GA-400. Keep up the good work, excellent service and will see you next time during my service visit.

Great all the way around!

Thank you for making my experience a good one! Daryl was great!!

Fantastic.

Everything about this experience was perfect. I called the dealer (Jeff Johnston), received a quote, accepted it over the phone, and was told my car would be ready later that afternoon. It was. The lease experience was smooth and painless, and my first bill was exactly what he said it would be. Most impressively, their offer was 25% lower than the next-lowest offer I found in the Atlanta area. I can't recommend them highly enough.

Great Job / New Truck Day

This dealership has shown me the best experience I have ever had with purchasing a new vehicle. From the time I walked in the door I got treated with respect and dignity. I never got talked down to or felt pushed. MJ, my sales person spent a lot of time working with me directly to make sure this was the vehicle I wanted and never asked why. Even the finance department were very friendly and didn't push to add additional products. Even found me some extra incentives for purchasing without me mentioning it.Additionally, the detail department really knows how to clean and detail a car. I have never seen a vehicle look so clean even while it is brand new.This was the best experience I have ever had at a dealership, Good job Regal!

Great Dealer, Great Sales Personnel, Great Product

I just purchased my 3rd Pre-owned car from Chandler Van. I highly recommend Chandler and the entire staff at Regal Nissan. They always treat me well and they have great products. Their prices are in line with others, plus their cars are Nissan Certified which gives us a better warranty!

Nothing called customer service

I know this delearship since some time and cannot think of any good things i can quote apart from poor experience. The service center has folks who donot know anything called Customer service. They talk with an attitude. And when it comes to price, they charge crazy. Everyone talks different things and you donot know who is correct. I am pretty unhappy with this dealership and want others to avoid if they can. I know at times you get linked to places like these even if you don't want (like I got stuck).

PATHETIC

Found a car, shoved out the door to "look at at home". Called me the next morning, we discussed price, trade in, etc. HE TOLD ME....."You've got a deal", bring the title, registration and check". HE set the time for us to be there. I asked if I could put earnest money on it, and he said, "OH, you don't need to do that", I'll call you if it starts to sell. ON the way there, he called and said "its about to sell", AGAIN I asked about earnest money. He said, "we can't do that, company policy.........unless, like....you know.....you were out of state or something and we knew you were coming in, then we could.". Seriously...out of state they will take earnest money, but after THEM calling ME, and saying " you have a deal", 15 min away and he sells the car out from under me, because its "company policy" not to take earnest money. In the future, if you ever decide to buy from these people, tell them you are out of state. Apparently the benefits are better and they care more than if you're local.I even told him, "you are one of the few car salesmen I've ever trusted", boy he made me eat those words.

I was ignored

I was internet shopping and requested additional information and pricing. I received an automated response, but no information....twice.

Wonderful Experience!!

Which is not usually the way I would describe purchasing a vehicle. Chandler was very inviting and made me feel comfortable from the very beginning. The process was seamless and only took about 2.5 hours from the time I arrived. I found the car I was interested in online. Called in to ensure it was still available. Informed Chandler that I would be there in 10 min. He had the car waiting for me, AC running. I loved the look of the 2011 Moonlight White Infiniti G37 Sedan. Nice rims and tinted windows. The inside was very nice and the ride was fantastic. I provided some preliminary info and the manager checked out my trade in. They gave me top dollar for my 2005 Buick Rendezvous with 141k miles on it. It was a well taken care of car. The financing was effortless and I never felt pressured. Very happy with my decision!!

Professional Servcie

Service Team at Regal Nissan is terrific , we have bought a Murano , Nissan Frontier and Titan from Regal in past 8 years. Quality , Expertise, and affordable costs keep us coming back for service. Marshall Hadley, Robbie, and Alan Rodriquez are always personable professional and detailed in service to be provide and costs. Service Mechanics do a terrific job. Car wash and vacuum add to the experience. Recommend highly.

Consistently excellent service

I've been to a lot of Georgia Nissan dealerships. Regal is the best of the lot by a wide margin. I've been using them for service on my Maxima for the last 30K miles. I've worked primarily with Paul and Nate, and they've both doggedly resolved issues that other dealerships have returned with "unable to duplicate." I appreciate the effort and would not take my car anywhere else for service.

Excellent Service for 23 years!

Our family currently has four Nissans which we have serviced regularly at Regal, including recommended maintenance and detailing; fortunately, we have only had to use their body shop on rare occasions. We are always greeted by name upon arrival and made to feel very special by Marshall Hadley, who has done all of our service work in the last 8-10 years now. He makes sure we have a ride to work if needed and a specific time to pick up our vehicle, even if it has to be after service department hours. We get a call at work for more information as necessary, or usually to tell us that the work was finished and our invoice is taken care of on the phone, saving us time. I don't think that I have ever picked up one of our cars or vans dirty; they are always cleaner inside and out than when we left them and the work is explained, along with vehicle inspection forms at each visit. We have bought several cars from Regal, have been recommended to another dealer for a car that they may not have had in stock (even as far as California to ship a special car in for us), but the service keeps us coming back. Through good times financially and bad, they have always been there to help us maintain our Nissans so that we have very few unscheduled visits and we appreciate all that they do for us at every visit. It's why we don't ever need to go elsewhere for our service!

Good News Willie

I had a fantastic car buying experience at Regal Nissan thanks to Good News Willie! He was extremely knowledgable about the vehicle I was interested in and provided great customer service throughout the process. He is far from the regular pushy sales personnel at car dealerships and made my experience very pleasant.

Best car purchase ever

I am pleased to write this review as purchasing a car is a normallyl like getting poked in the eye. Imagine my surprise when I experienced not only tremendous support from my salesman Ross Dukatz .But an enjoyable,relaxed experience.Everyone at this dealership provides information and customer service from the time you enter the show room until you leave .This dealership should be the poster child for how to make raving fans of their clients.

Regal Nissan A+

Very happy with my experience's at Regal Nissan, Im on my second car from Regal, I have delt with Ross Dukatz on a number of occasions... best experience at a new car dealership I have ever had.. Regal is definitely my #1 spot.. looking forward to buying from Ross for years to come.

Great Experience!

I went into Regal not really having a clue what I was doing thankfully there was Rory. He was great he helped me out answered all my questions and made me feel very comfortable. I've dealt with other salesmen before and they all felt very pushy he really wanted to help me and get me what I need. So if your in the market for a new car or SUV go see Rory!

Great Service with a smile

Nate handled my Titan's service quickly and professionally. He did not try to force me to add any unnecessary stuff or service. And they washed it!

The service and sales deptarment are the Besr!

Reagal Nissan have always been professional and a pleasure to work with in meeting my automotive needs, whether buying a new vehicle or for service.

I was treated in a polite, professional manner and all...

I was treated in a polite, professional manner and all work was performed in time frame stated. I had my 30,000 mile service visit on my 2011 Nissan Titan truck.Regal Nissan has earned my business for life because of the way my wife and I have been treated since we started using your dealership.

Super deals

I have bought several cars from Regal Nissan, and every deal was done in a quick and timely manner. Rory has great professionalism and knowledge of his products and self. Go see him and the Regal Nissan team.

Marshall Hadley

Great reliable trustworthy people and Marshall is the best; I have been trusting him with my Nissan cars for years! I would recommend him to anyone that owns a Nissan!

Warrenty Repairs and Service

My 2013 Pathfinder Platinum had some computer issues with the clock dropping back to DST by1 hour and the radio (XM) stations would change at random or dropping off stations between car start-ups. Also the sonar back-up sensors where not beeping. Nate understood the problems and worked it out with the service technician's resolving all issues in a short amount of time. I am impressed with their understanding, dedication, patients and kindness while I was there.Larry DelarmRoswell, GA

Robbie Jennings and Regal Nissan are the best! Robbie is...

Robbie Jennings and Regal Nissan are the best! Robbie is always so friendly and efficient! I know I can trust him and Regal Nissan to do a great job working on my car! -Jennifer Turner

Buying our Pathfinder

We had visited the dealership several times to look at Pathfinders. My wife had her heart set on a certain color and style and we almost bought a 2011 year end model, the price was great(better than we had ever seen on a Pathfinder) but we could not fit it into our budget at the time. We heard that the body style would change with the 2013 models so we went back again and found a 2012 Pathfinder with only 12,000 miles in the right color and began the process of negotiating a price. We dealt with M.J. who worked with us to really try to get us into my wife's dream car. We bought the car and the experience was great. I had vowed several years ago to never deal with a new car dealer again but I'm glad we did. Also, my son had bought a used Triton truck a year or so ago with Regal and we had seen how the service they provided him gave us peace of mind to move forward with the sale.

I have always received fair prices on the cars I...

I have always received fair prices on the cars I purchased at Regal Nissan. However, it is the service department that ensures I return to Regal and it is the service department that lets me comfortable recommend Regal to friends and family. I have all of my service done at this dealership. The prices are fair and the quality of work has been uniformly excellent -- whether I received an oil change, major service, tires or bodywork (I have done them all!) The men and woman I have dealt with in the service department have been more than competent -- they have been honorable. Thanks to Marshall (my adviser) and to the folks that have filled in when he was not available. Fortunately for me, tyhe service was always the same...fast, fair and competently done.

Great experience

I find car buying to be an extreme hassle! That was not the case at Regal Nissan. I was assisted by Matt Johnson and was shown numerous cars without being pushed in any direction! Matt was very courteous and allowed me to look at different models and gave me great info without being pushy and overbearing! I will be coming to Matt at Regal for my next car and recommending all my friends to do the same!

Professional Sales Service

Regal Nissan has a great staff of salesman and used cars. The salesman are all very professional and knowledgable about the vehicles. Matt Johnson was especially friendly and low pressure. He was very patient as we test drove several cars until he got me until a great Altima at a great price!

Regal Does a Great Job in Sales and in Service

My family and I have been Regal customers for 20 years. The sales team has always worked hard to make the deal happen and their Service Dept. is consistently top notch ! There is never any drama and no back and forth number swapping when you go to select a vehicle. You pick the car, tell them what you can do, and they figure out how to get you in the vehicle. The Service Dept. (ask for Marshall Hadley, he has cared for us forever) is awesome....they fix it right the 1st time, and their charges are very, very competitive. We have never bought or serviced our Nissans anywhere but Regal ! We send all our friends and family to see Ron Minert or Lane Crider at Regal when they want to buy or lease a Nissan product. It is a family owned business that treats their customers like family. You would be nuts to go anywhere else !

Car shopping has been stressful lately but when i came in...

Car shopping has been stressful lately but when i came in and MJ helped me out he gave me a new outlook on car shopping. he was nice and very informative. it was a great experience

I have been a long time customer of Regal Nissan, buying...

I have been a long time customer of Regal Nissan, buying my first nissan about 10 years ago and even today seeing the same faces when I go in for service and assistance. The fact that there are so many long standing EEs at Regal and the great service and experience I have when I go there is very refreshing and makes the overall experience that much nicer! Thanks again!

Awesome Experience

My husband and I had the pleasure of buying another car from Regal Nissan. It was the first vehicle we bought from Rory, however he was by far the best salesman we have ever had the pleasure of dealing with. We will definitely recommend our family and friends to purchase there vehicle from Rory and Regal.

Breath of Fresh Air...

I definitely left Regal Nissan with a newfound sense on what and how car buying/leasing should be. I had the pleasure of working with Rory in regards to the leasing of my new Leaf. I have never experienced working with a car salesman that had so much knowledge on his inventory, and all the while remaining personable and warm. Not like a robot. Every question asked was answered with no hesitation, and he remained honest with me in regards to my financial situtions and what I should expect in payments. Everything he promised was delivered. Did I mention how quick the entire process was? I looked, I found, I signed, and I received my beautifully detailed Leaf in no time. I even looked at Rory when he handed me my keys, and asked, "That's it? " Again, this was definitely a breath of fresh air for car shopping. You would think this would be an industry norm for dealer/customer relations, but this kind of service is rare. Trust me!

Service experience

I am writing this to recognize the superior service that has been provided to me at Regal Nissan through my service representative Marshal Hadley. Marshal is always very professional. He is a good listener, cares about his customers and always strives to "get it right". ,arsenal has gone out of the way to ensure customer satisfaction ... even taking the time to place a phone call.

I have been a Regal customer for about 30 years. I have...

I have been a Regal customer for about 30 years. I have always made only one trip to fix a problem. Marshall is my go to guy to either fix a problem or answer questions about the car. He always has comments about the models and their strengths. He has a common sense approach and it always works. I would continue to buy Nissans from Regal just to have their good service. I have never had an auto failure that resulted in a road problem. I do all the recommended preventive maintenance and it works. Nissan has super products and I hope they keep it up.

Excellent Service Experiance

Myself Sumir Bedi . I am customer of Regal Auto.We always have joy and satisfaction of working with Robbie (Service Advisior) everytime we get our vehicle serviced. I have personally witnessed his cooperative spirit, professional attitude, and caring disposition. Robbie works collaboratively and helps me to address my concerns and issues on vehicle . I have always found him to be quintessential professional, listening to my concerns and issues with interest, offering suggestions based upon sound knowledge, and demonstrating a sincere willingness to help. His professionalism is a well-balanced blend of competence, experience, and cordiality. I eagerly give our endorsement to Robbie skills and professionalism with the highest praise.

Exceptional service

We had our car serviced by Robbie Jennings and received exceptional service as well as top notch customer service. Very friendly and great work! We will continue to have our car serviced and refer people to him!

I have a 2003 Nissan Frontier. I bought it new from...

I have a 2003 Nissan Frontier. I bought it new from Regal.I am very particular about my little truck - only use Regal Nissan's service center. My favorite advisor is Marshall Hadley - I've used him pretty much since day one. I have never had a bad experience with him - trust him to tell me what needs to be done. He never adds on needless repairs to pad the pockets of Regal. I have been lucky with my little Frontier - no major work has been needed ( except for body damage repair from an accident) in the almost 11 years I have owned it. I love my little truck, love Marshall and love regal Nissan! I would definitely recommend to all my friends and family!

I have my routine maintenance done on my 370z at Regal....

I have my routine maintenance done on my 370z at Regal. Paul Smith is always helpful and makes me feel like my business is important. I normally steer clear of dealerships and do major projects myself but the pricing and service are top notch.

Highly recommend

My wife has been a customer of Regal for years and I needed some work done to my non-Nissan vehicle. She's always raved of the service so I thought I'd give it a shot (car is out of warranty and not a fan of the "chain" fix it shops). I was not disappointed. The brake job and full syn oil change were priced right and the customer service was exceptional. I was kept in the loop about how long it was going to take (finished ahead of schedule mind you) and my service manager went the extra mile to inform me of some potential issues they noticed and estimates. I've checked around at other shops to compare the prices for what he found and will no doubt be back at Regal for the repairs!

Paul Smith and the crew at Regal Nissan

Paul Smith and the crew at Regal Nissan have always taken care of me. In fact, they often go above and beyond to make sure that my vehicle is in perfect order. It's always nice to be able to trust your mechanic implicitly, and that is the relationship I have with the guys over at Regal. They won't try to sell you things you don't need, and whenever they suggest that something extra be replaced or serviced, there is always a time frame offered, as well as a list of alternatives (if applicable). If you want a shop that will check your fluids without you having to ask and a shop that will think about the overall health of your vehicle, then you have to give Regal Nissan a shot.Fast, friendly, and affordable - I couldn't ask for a more.

I purchase my Nissan at Regal Nissan in 2008. I have gone...

I purchase my Nissan at Regal Nissan in 2008. I have gone to their service center for regular maintenance since. The Reps there are friendly and knowledgeable. Paul Smith is the Service Rep that I normally deal with. He always makes sure everything is done in a timely manner. I have always been satisfied with the quality of work done. I also know I can trust their expert opinion and have never left feeling like I spent money on something that was unnecessary.

Service on 2006 Nissan Frontier Nismo

I have been bringing my 2006 Nissan Frontier Nismo to Regal Nissan for service for approximately 3 years. I currently have 130,000 miles on my truck. It is important to me to work with someone that can be trusted as well as someone with character and integrity. I need to be able to know that my truck will get from point A to point B safely. It is not easy to find a service group that can always be trusted to get the work done properly. It is also important for me to be able to get quality work at a fair price. I have been working directly with Robbie Jennings for about 2 years and have been pleased with his attention to getting my truck serviced properly at a valued price. The service technicians have also done an outstanding job getting the work done right the first time. I am grateful to be able to work directly with Robbie and the other staff members at Regal.

Bad place to buy

I recently bought Nissan Leaf from this dealer and I was not given lot of options where they could explain and chose for my better need but he was sticking to the specific and the my colleague took from another dealer for much better price with more options and the price is not near to comparing. When i asked about that the Manager was so rude since I already took the car so he was least bothered to talk to me about the huge price difference.

JP was very friendly and made the car buying experience...

JP was very friendly and made the car buying experience pleasant. He worked very patiently to help my son find the right car in his price range. We never felt any pressure and believed that it would have been ok to walk away at any time. My son is extremely happy with his purchase.

Long story short, I own Nissan's Flagship car the...

Long story short, I own Nissan's Flagship car the GT-R, and I currently have the car down at a shop that works on GT-R day in and day out. My car is currently modified with basic bolt ons as well as the turbos. The shop has been contacting them back and forth for me to get a warranty claim for the TSB bellhousing issue which is a common part that causes a loud rattling underneath the car. Due to the fact that Nissan Dealerships claim that Nissan Corporate/warranty department would not warranty the part because my car is modified which is complete lies, is because I spoke with a Nissan Representative from Corporate and they said that as long as the part isn't damaged from your modifications we have no reason not to warranty it. In this case it is, because the bellhousing has nothing to do with my parts that I have upgraded, and they are denying warranty work, at first they were going to warranty the part and have the shop do the work, but after I found out that Nissan Corporate allows dealership to sublet out work to 3rd party shops and still allow to file the claim so that the consumer would not have to pay for warrantied parts. After telling the dealership this whole new found information, they decide that they don't even want to warranty the part, they want nothing to do with it. This shows the immaturity of this dealership in trying to help a fellow Nissan owner. I definitely do not recommend this dealership to anyone.

Best car buying experience ever

Bought a used 2013 Altima. Most of the deal was done on internet or over phone. I live about 40 miles away and didn't want to go there and hassle all day. After making an offer they said we were close so i went there. Didn't appraise my used car for what I wanted but was probably close to what it was worth as it had 192,000 miles on it and the check engine light was on. They made an offer and i made a counter offer and they accepted it with no problem. If you want a used car, I would highly recommend talking to Chandler Van as he wasn't pushy at all and seemed to be genuinely concerned with making me happy. Only problem i had was I had to wait about an hour to talk to the finance guy but I am glad I did as he got me a finance rate that was half of what I had been approved for at my credit union. Dan Hoffenberg was the finance guy and he was very considerate and also seemed to be genuinely concerned about getting me the best deal. He even called up somebody personally to get a fantastic rate. Chandler explained the car to me and has answered a few questions I have had about it since the purchase. Would definitely go back if I ever want another used car. I don't usually write reviews unless I have an exceptional experience and with Regal everything was exceptional.

The sunroof on our 2010 Murano LE literally exploded...

The sunroof on our 2010 Murano LE literally exploded while driving. It left a huge crater, much larger than a basketball, in the middle. The $42,000.00 car is less than 3 years old but over the warranty mileage. We did purchase their very pricey extended warranty. Nissan refused to accept responsibility for an obvious part issue. Moreover, Regal Nissan refused to make it right even though this is the 8th automobile purchased with them over a 25 year relationship. The response from Nissan and Regal were not what one would categorize as "good customer service" nor does it reflect good business ethics, in my opinion!

I recently purchased a used Infiniti form Regal Nissan....

I recently purchased a used Infiniti form Regal Nissan. The sales staff were as laid back and comforting as I could have possibly imagined. I generally hate the thought of car shopping, but I felt well taken care of at Regal. They offered more than other dealers on my trade and worked with me on the price of my car. I felt like family. I would recommend Regal to anybody.

As close to perfect

I recently purchased a used Infiniti form Regal Nissan. The sales staff were as laid back and comforting as I could have possibly imagined. I generally hate the thought of car shopping, but I felt well taken care of at Regal. They offered more than other dealers on my trade and worked with me on the price of my car. I felt like family. I would recommend Regal to anybody.

Overall good online and over the phone experience

I like how we handled the negotiation over the phone. Being hundreds of miles away from Atlanta may have forced them to go through the process online to my advantage. None of those "please come to the showroom..." experience. I knew what I want, the hi-lo range of what I want to pay etc. and my batnas (better alternative towards a negotiated agreement). Only problem is I had to go there and sign the agreement but that's okay, it was worth the trip. Good experience overall. The 2 Internet salespeople that helped me out were very knowledgable and professional. Good to deal with.

Bad to deal with

For the second time this dealership has gotten me to come in and look at a car only to find out they don't have the car. This time I came based on a car they had an add for here. When I got there they did not have the car. It had been gone for some time. The other time I called them to ask if they had a certain type of car and was told they had "Lots of them". When we got there had none. They do anything to get you in the door.

this dealership has wonderful customer service and...

this dealership has wonderful customer service and friendly staff. The salesman that sold me my car was very helpful in all aspects. He was even willing to help me switch over my 2 carseats into my new car. The deal was done in a timely fashion with little haggling. They were able to get me on my way quickly.

Ryan did a great job showing me around a new Nissan Titan...

Ryan did a great job showing me around a new Nissan Titan Pro 4x. His knowledge of the car was very helpful in contemplating which car would best fit my needs. He was very respectful when I told him I wanted to have some time to think about the deal and did not hassle me with phone calls when I didn't come in for a few days.

We LOVE our Leaf! During our visit to by the car, Rory...

We LOVE our Leaf! During our visit to by the car, Rory provided excellent service and patience as my wife didnt want it at all, but I got it anyway after much convincing by Rory and patience on his part dealing with her. We brought it home and I drove it for two weeks, one day she said are you going to take the little car today, I said yes, why, because I want to go to such and such. I gave her the key and havent gotten them back since. She found out how nice it is to drive a great car that takes not gas instead of a 4x4 that gets 10 miles per gallon. Lynn Becker

Ryan was really helpful when deciding what car to buy. I...

Ryan was really helpful when deciding what car to buy. I was in a crunch against time and he made it really simple to purchase the car. He also helped me learn to drive stick on the test drive.

My mother goes to my salesman's parents salon and I...

My mother goes to my salesman's parents salon and I was in the market for a car and my mom mentioned Ryan and boy was I glad she did! Great young man with a bright future! I own my own business and if I had him I'd never let him go! Also, I'd like to say thank you to Regal Nissan and putting together an all around great atmosphere!

Great experience. I would recommend rory to a friend to...

Great experience. I would recommend rory to a friend to contact when looking for a new nissan. Chris in finance was also wonderful, made it a seamless process.

Went to look at a Nissan Murano. I'm a skeptic so I...

Went to look at a Nissan Murano. I'm a skeptic so I knew I wasnt going to buy that day. But my sales guy, Rory, made the difference by making sure I was informed on each car. He's a guru! Don't want to get scammed or pressed--like most cheapo scammy car salesmen are? Check out this dealer, holla at Rory. I'm purchasing tommorow.

recently came to regal Nissan, I met with rory looking...

recently came to regal Nissan, I met with rory looking for a new car for my wife, he was very acknowledgeable on the product, great customer service, least expired on 2011 Altima on ten months, well be buying a car from Rory !!!

We had a great experience with the Sales Team at Regal...

We had a great experience with the Sales Team at Regal Nissan in the purchase of our 2013 Pathfinder. Ryan was very knowledgeable about the Nissan product and special offers available. He took the time to let us test drive the vehicle and showed us all of the different features. After deciding to purchase the vehicle the next day, we arrived at the dealership to close the deal. Rory stepped in and took care of the paperwork. He took special care to ensure that the deal was done as accurately and efficiently as possible. Rory reviewed all of the options and helped setup the car features for my wife in the Pathfinder. The Sales team of Rory and Ryan did a great job. We would definitely recommend them to anyone looking to purchase a Nissan,

Bought a Nissan Maxima from Rory Hotchkiss. Sales...

Bought a Nissan Maxima from Rory Hotchkiss. Sales experience was great. I would recommend Regal and Rory to my freinds looking for a new or used car.

GOOD NEWS WILLIE DID AN EXCELLENT JOB !!! HE TOOK GREAT...

GOOD NEWS WILLIE DID AN EXCELLENT JOB !!! HE TOOK GREAT CARE OF ME AND I HAVE REFFERED MY COUSIN WHO HAS SINCE THEN PURCHASED A CAR FROM GOOD NEWS WILLIE

Avoid Randy if you are female. He asked me why I would...

Avoid Randy if you are female. He asked me why I would need torque because I must "just drive to the grocery store and home". He never showed me anything under the hood of the vehicle, and he asked me if I was comfortable driving the car on the test drive or if I wanted to be the passenger.

Recently bought a new Nissan Quest at Regal Nissan in...

Recently bought a new Nissan Quest at Regal Nissan in Roswell, GA. The experience was great. Great service, great price, and great quality. The staff was friendly and eager to help. If you are looking for a new vehicle, I suggest you go to Regal Nissan!

DO NOT TRUST THE FINANCE TEAM!!!!! What started out as...

DO NOT TRUST THE FINANCE TEAM!!!!! What started out as a positive experience, ended up in a VERY negative. I Went into Regal Nissan car lot with my own financing because I was reluctant to have Regal pull it due to the multiple inquires that would happen. But my salesman, "Good News" Willie talked me into going through dealership financing for a lower interest rate and they would only pull it ONE time. NOT THE CASE! When you run your credit through the Regal, they pull your credit report and then farm it out to about 7 different lenders resulting in multiple inquires thus bringing your credit scores down. I went from a 712 all the way down to a 695 in a day. I was lied to by their finance team and their sales team. I asked how they were going to fix this issue and their response was, "There is nothing we can do, if you choose to not do business here again that would be fine." Absolutely ridiculous and unprofessional! Even "Good News" Willie turned into "Bad News" Willie STAY AWAY!!! DO NOT TRUST ANYONE FROM THIS PLACE! THEY ARE LIARS!!

Bad costumer services , bad attitude , bad experience,...

Bad costumer services , bad attitude , bad experience, not honest at all , how can he lying to the costumer , very slow , I m not recommend any people to this dealership , I have enough patient to this salesman , but he waste my time and lying to me . Small money , but you will lost big business . Never and ever visit this place again .

I leased from another dealer in Marietta who cared enough...

I leased from another dealer in Marietta who cared enough to show me the vehicle and give me a test drive or call me back. Left voicemail with the internet sales manager and he did not call back or followup from a message and email I sent. The dealership feels like an unhappy place and the approach is not one that demonstrates customer service. Typical example of why people don't like to buy cars.

Rory said if you do not agree to price no point taking...

Rory said if you do not agree to price no point taking test ride within 15 mins of we walking into dealership. For every question asked about car, the answer was its best with no detail. Rory said we close at 9 and do not come after 8 when first contacted over phone. He gave different price points during our 30-40 mins visit :(. It seems he took customer for granted and did not take any effort to understand / respond to our buying need of car. Very unprofessional and very bad attitude.

Completely Satisfied

I have bought and had my Nissans serviced at this dealership for close to 25 years. At all times the entire staff -- sales, service, finance and parts -- has performed in an exemplary fashion. I recommend this dealership wholeheartedly to everyone buying and servicing Nissans.

I have been a customer with Regal since 1998 and as long...

I have been a customer with Regal since 1998 and as long as Steve Vaughn is the service manager, I will continue to purchase and have my car service there. Steve is a very kind person to work with. I trusted him in my last two purchases and any recommendations. He's thorough with explaining any problem and you don't feel like you are over charged. I have referred all of my friends and co-workers to Regal - service & purchases and they are very impressed of the service, no comparison to the other dealerships.

I've owned three Nissan vehicles and have had all...

I've owned three Nissan vehicles and have had all serviced at Regal. I have always found them to be friendly, professional, and trustworthy. I've never had to take back a car for re-work on an issue. Pricing is in line with what I'd expect from a dealer but I have a belief that no one knows how to fix a Nissan better than a Nissan dealer so I'm willing to pay a little more sometimes to get a higher level of expertise. At the end of the day, I don't look forward to going to the dealer for service, but Regal makes the experience quick, pleasant, and fair and I don't have to go back to fix what's already been fixed. I'd recommend an appointment versus just dropping by.

Horrible time with dealership. Very pushy.

I have never felt so used and abused by a dealership in my life, specifically by one person. I came to Regal to purchase a new 2013 Altima. I knew what I wanted and what I could afford. I was directed to Marc Taylor, stating he is good at what he does and works great with customers. This, I came to realize, was a lie. I was constantly being pushed and told I needed to buy something else other than what I wanted and could afford. Marc kept trying to sell me a more expensive Altima, and even a new Maxima. I told him that I could only afford so much and I wanted a specific model. He kept telling me his numbers were down and his sales were low and he needed this sale to keep his job. I felt like a number and a statistic, versus as a person or as a customer. After trying to leave numerous times and being promised a better deal, I walked out and left. A few weeks later, I came back and dealt with Mike O'Ryan. I had a GREAT experience with him. He was super nice, sold me the car that I wanted, and made me feel like a real person and like a real customer. Please steer clear of Marc Taylor. He puts on a fake face in front of you, but only thinks of you as a number and as a dollar sign.

I not only purchased my 2012 Altima from Regal, but I...

I not only purchased my 2012 Altima from Regal, but I have used them for all service as well. I had used the dealership for service to my prior Nissan vehicle and the efficiency, courtesy and honesty of the service department was instrumental in my decision to purchase my new vehicle from them. I never wait long. I get the service I ask for without pressure to include other unnecessary service. I always get complete information on what was done, what was found, what might need to be done in the future and quick complete answers to any questions I might have. One visit with my prior vehicle, the service tech told me that they had replaced a part that was part of a recall. I knew nothing about it, wasn't having a problem, but they took care of it for me eliminating the need to return for the part replacement when Nissan notified me of the recall. I love my Nissan vehicles (been driving them since 1978, then Datsun). I don't believe there is a better made vehicle nor one that is as problem free as Nissan. That said, I don't believe there is a better dealership than Regal to take care of my car(s). To top it all off, I always get a complimentary wash and vacuum each time I take my car in!!!

Follow-up

I was searching for a late model 4-door Nissan Frontier with manual transmission. Regal Nissan, Atlanta, GA area, contacted me concerning a vehicle on their lot. I responded by asking for the Carfax to determine if the vehicle was involved in a storm or other potential damage causing event. Since I received no response, I can only assume Regal did not want to share the Carfax. Of course this makes me suspicious of the vehicle and the dealer.

This dealership has been consistant ly great since 2003!!...

This dealership has been consistant ly great since 2003!! They alway do work right and in a timely matter. Friendly and go way above what it take to please us every tiome we visit for or buy a new car.

Thank you Scott for such an amazing experience. That was...

Thank you Scott for such an amazing experience. That was so much easier than I thought it could ever be!!!! You have a customer for life!

My husband and I came in for a new pathfinder and we...

My husband and I came in for a new pathfinder and we worked with Mike O'Ryan since we had bought our previous car from him and it was a great experience. Mike took the time to understand our needs and wants and put us in a car that was perfect for our family and at a great deal. We ended up going with a used Armada and couldn't be happier. The whole process was smooth and easy. Mike took the time to really inform us on each car we looked at and not just go for the easy sale of the new car. I'm happy with my choice because he thoroughly went through all the details of each car to make sure we got the car that fit us best. If you want a no pressure, informative, easy to work with cars sales person Mike is the guy to see.

Warranty over 1 month: Mth b4front mounst replaced under...

Warranty over 1 month: Mth b4front mounst replaced under warranty rear mounts suddently failed. Quoted $1,000 cost $1350. Never go there for service and go read up on Muranos b4 u buy one!!!

Me and my wife just purchased a 2012 Nissan Altima 2.5S...

Me and my wife just purchased a 2012 Nissan Altima 2.5S from Regal Nissan. And we couldn't be happier with it. The car is very nice, almost luxureous and drives smooth, steers direct and has enough pickup left at high speeds to pass that annoying car that keeps driving in the fast lane when the slow ones are empty (you know who you are!). Anyway, my thanks go to Ben Bjostad from Regal Nissan who sold us this car. He was friendly, knowledgable and to the point and never pushed us to buy anything we were not perfectly satisfied with (I hate pushy salesmen, thank you Ben for not being one of them).

Purchased a 2012 Nissan Maxima today. Excellent customer...

Purchased a 2012 Nissan Maxima today. Excellent customer service! Process very smooth! I would recommend this dealership to anyone buying a car. This is the third car I have purchased from Regal and I will return in the future! Thank you for the great experience.

Scott was very helpful, friendly, and patient. He was...

Scott was very helpful, friendly, and patient. He was very knowledgeable and answered all our questions. We leased a new Rogue from him and would recommend Regal and Scott to our friends.

This is a top rate dealership! Jose, Ron and Matt were...

This is a top rate dealership! Jose, Ron and Matt were so easy to deal with. Everyone was professional and friendly. They answered any questions I had and listened to what I had to say. I usually dread going to dealerships but they made my car buying experience a pleasure! I would recommend them to my friends and family (and already have)!

My husband and I were in a spot where we needed to trade...

My husband and I were in a spot where we needed to trade in our sports car for a more responsible car that our daughters could learn to drive in. I was not totally sold on the car I ended up leasing from Regal initialy, but after much talking with the Sales person Jose and the Dealer manager Chris I ended up leasing a beautiful Altima at a great price and am a very satisfied customer.

About 5yrs. ago my wife&I went new car shopping while...

About 5yrs. ago my wife&I went new car shopping while we visited numerous car dealerships we were not very happy bad customer service or in some cases no customer service.Then we decided to visit Regal Nissan and we met Michael o' Ryan WOW what a difference,he proceeded to take care of all our automobile needs.That was over 5 yrs.ago and since then we have purchased over 5 new vehicles from Regal and Michael is the only person wed will deal with,he is the real deal when it comes customer service and taking care of all our needs.Hope you are around for a long time&THANKS for all you have done in the past Michael. Larry&Denna Logan

My family loves Regal Nissan!! We refer them to everyone...

My family loves Regal Nissan!! We refer them to everyone we can. Michael O'Ryan and Lane Crider have made our buying experience awesome!! We bought 2 cars from Michael O'Ryan, and have been working with Lane Crider for over 15 years. Everyone we refer to Regal Nissan comes back to tell us how much they love Regal Nissan!

I recently came into this dealership with my father to...

I recently came into this dealership with my father to look at new and used cars for sale. Scott and Bo introduced me to the Nissan Versa. Scott was very thorough in his details of all that the car had to offer. I test drove two different models of the Versa, and decided to purchase the Sl model . Scott was very patient with my numerous concerns and questions. He let me know that I could call him in the future for any questions I had about the car. Since I am not good with modern technology, we set up an appointment when I could come back and get my blue tooth set up. I am so appreciative of the attention Scott has shown me in dealing with this new purchase. I am so glad that my father and I ended up at Regal Nissan. Not only did I end up with a great car, I know that if I have any future concerns with the car..Nissan and Scott will be available to help. After going to numerous dealerships,it was refreshing to see how easy car shopping can be when you're working with a salesman who is truly knowledgable about what he is selling.Thank you for all of your help!Bonnie Kerr

Rory was very nice and knowledgable. He worked very hard...

Rory was very nice and knowledgable. He worked very hard to get me my perfect car and to get me the best deal possible. I enjoyed the overall experience.

I recently bought a new Juke from Regal Nissan, and I'm...

I recently bought a new Juke from Regal Nissan, and I'm very happy with my purchase and experience. Before I considered Regal I went to three other dealerships and had a bad experience at all three. I really felt at home, and in good hands at Regal! Even though it was a pretty long process, which was really my fault do to my lack of fiance knowledge. I couldn't be happier. I will recommend this dealership to my friends and family!!

We told Jay our criteria for a used car and he seemed to...

We told Jay our criteria for a used car and he seemed to know exactly what we wanted. He was very knowledgable about his products, and made us feel we were important.

Dan was very helpful with helping me pick out my...

Dan was very helpful with helping me pick out my daughter's surprise graduation gift. He was very thoughtful and understanding, and was more than willing to show her everything about the car once she received it.

This is the 4th car we have bought from Scott Ashlin. He...

This is the 4th car we have bought from Scott Ashlin. He is professional and trustworthy and we will come back again. This ia why we bought our latest purchase the new maxima. It is an awesome vehicle and we felt like we got a good deal. Thanks Scott!

Found my Nissan Frontier online. I emailed Regal Nissan...

Found my Nissan Frontier online. I emailed Regal Nissan and Dan Hoffenberg responded promptly with all of the details and a better price than I had found locally. The communication from Dan was excellent. When I arrived at the dealership, everything went exceptionally smooth. The next time I am in the market for a vehicle, I will definitely consider Regal Nissan due to the satisfying buying experience I had in dealing with Dan and the other staff at Regal.

I bought a new Titan crew cab and these two gentlemen...

I bought a new Titan crew cab and these two gentlemen made the experience a pleasure,this is my second Titan and I really love the truck.I would gladly recommend Regal Nissan to anyone. ROD

Scott Ashlin did a superb job in representing Nissan and...

Scott Ashlin did a superb job in representing Nissan and himself and made our buying experience one of the best ever. He treated us great on price, was very forthcoming and honest, and was patient through all of our questions. It was a fabulous experience and he has earned our trust and respect for a long time. Randy Lane

We had a very good experience and excellent service with...

We had a very good experience and excellent service with quick turnaround. We love the vehicle and believe the price to be very competitive. Regal was very accomodating in working with a difficult trade in, and got it all to fit what we were looking for in the vehicle, and overall deal.

I've always had an enjoyable experience dealing with the...

I've always had an enjoyable experience dealing with the great folks in Sales and Service at Regal Nissan. In December 2011 and February 2012 I came back with new husband in tow to trade in vehicles and both times the experience was truly exceptional. From Rory's sales knowledge and friendly demeanor I now feel comfortable with my car buying experience. Chris is always fantastic to deal with on the financing, always going above and beyond to get us the best deal possible. Both gentlemen also project the family environment experienced at Regal Nissan. We appreciate all that was done and look forward to dealing with them in the future. The Service is always top notch and affordable, and completed in a timely fashion. The complimentary car washes are always a welcome delight too. I would never hesitate to recommend Regal, Rory, Chris, and the Service folks to a friend. I'm only sorry that my family lives out of state.

Brought my car in for an oil change at Regal Nissan. ...

Brought my car in for an oil change at Regal Nissan. Was greeted by Armando and simply put his customer service was awesome. This seems to be an area lacking in most places of business but Armando was very courteous and extremely helpful. I will definitely go back to see Armando for my next oil change. Its easier for people to complain about bad service than it is to simply take the time to acknowledge a great experience. Regal has a great staff. THANK YOU Armando!

Great customer service at this dealership. I was very...

Great customer service at this dealership. I was very impressed with the high level of expertise and professionalism at this regal nissan dealership. Thanks for the good work!

Called before I went. It was a 130 mile drive. I was...

Called before I went. It was a 130 mile drive. I was treated very good and they had the deal I had talked to them about on the phone. Was a pleasant experience.

I absolutely love Regal Nissan... EVERY time I visit...

I absolutely love Regal Nissan... EVERY time I visit Regal I get the BEST service. Paul Smith is THE best Service Tech they have! If you ever have to get your vehicle fixed, do not hesitate to ask for him! He'll treat you with the up most respect and courtesy. Not to mention, every employee is SUPER friendly and very receptive of your needs! If there is anything I need for my Frontier, I'm going to Regal!!!!

I own Nissan 2010 Altima and from last few months I...

I own Nissan 2010 Altima and from last few months I observed increased level of engine noise which was not common. As I drive daily I love my car so much I take take good care of it, so I observed change in the engine noise and went to check up to couple of dealers and none of them found any problem with the engine or noise. They said the noise is common. I was so frustrated why they can't find that something is wrong in the engine noise. They didn't even bother to do full diagnostics of the engine. But I was frustrated, disappointed and not happy any more to drive my car. In this situation I visited Regal Nissan dealer service center. The moment I enter into the service area I could find the difference they receive their customers when compared to experience I had visiting to other dealers in my whole life. They were so friendly, welcoming and more than happy to listen to the customers problem. They said they will take care of the problem and thats it I was convinced that they will really find the problem and fix it. They took the road test and just driving 0.2 miles the technician said "Yes, there is a problem in the engine noise and this is not normal". Later he took some time that day and did so much diagnostics to find the root cause of the problem. He explained me the diagnostics he did and the problem he found. (I know this problem is very difficult to find because of the fact that only the person who drives daily can only know that the engine noise was not normal). One of the pistons in the engine had a problem. This was very very unusual for the car that only have 23000 miles. Dealer worked with Nissan company to get the new replacement of the lower engine. After the parts have arrived they finished the work within a day and ready to go. This work was so big and tedious but they did it very very well. I was little worried just changing the lower part of the engine instead of changing the complete engine, but they assured me that everything will be fine and not to worry. They did exactly what they promised. Oh, another fact is my car also had a alignment problem. Once I had done at another dealer and it was not fixed so I went for lifetime wheel alignment with Firestone and still it was not fixed. My experience with this dealership was fantastic I done my car wheel alignment here and it was so perfect. Even I got free rental car from this dealer during the period (5 days) they had my car to fix the problem. After engine part replaced and wheel alignment done when I drove my car I felt like I am driving new NISSAN car. Everything was right engine was so silent and perfect alignment. The advisor Paul Smith was so patience to my phone calls to update me on the progress of the work and I made 3 personal visits and all the time he welcomed me and took me into the garage to show me the progress of the work and the status on the parts order etc. I also greatly appreciate the great work done my technician Adam.

Service

I have used Regal Nissan for regular service on our Murano for about a year since we moved to Atlanta. Always friendly, courteous and explain about repairs and preventive maintenance needed. Very professional.

Regal Nissan was my last dealership of the day . By the...

Regal Nissan was my last dealership of the day . By the time I got to Regal it had been a long and uneventful day of car buying, so I was not actually expecting to purchase a car. But needless to say when Chandler showed me the 2004 Maxima I was excited. It was just wanted I had been looking for and not to mention at a GREAT price. Everyone at the dealership that I came in contact with were great. If anyone is looking ot purchase a car I would recommend that you see Chandler at Regal Nissan. Thanks to everyone!!!

OK,my wife was in an car wreck(no one hurt)..We needed a...

OK,my wife was in an car wreck(no one hurt)..We needed a tow truck a rental car and everyone was closed, so I called Regal Nissan and got Brian Jennings!!!He is the "BEST":):)I told him we were in a wreck and on the side of the road,our Nissan Altima needed to be towed and we were stuck... HELP!! Brian took care of everything for us:) we got our car towed to Regal and Brian even came up with a rental car for us when they were out of them. Did i mention it was past 7pm in the evening and they were closed but thier they were waiting to take care of us!!!!Here is the BEST part of the story;we did not PAY for anything.. that is right.. nothing!!!Brian took care of the insurance company!!!! paid the tow and coverd the rental so we did not have to pay for anything( the insurance company told us they would reimburse us after we paided for everything up front with a total of $400)nice right! That is why we LOVE BRIAN and Regal Nissan

GREAT PLACE

This was the forth Nissan dealer that we went to. Their Nissan Certified pre-owned cars were much nicer than the other dealers cars. The price we paid was a good deal for us. Chandler Van was the salesman and I highly recommend him if you go there. I wish I had gone there first! I recommend them for any car purchase, very good dealer :) Everyone there was very nice to us

EXCELLENT SERVICE! *****

Regal Nissan have maintained my Altima and now my Maxima for quite a few years now. The quality of service is EXCELLENT. Repairs and warranty work is done without a runaround and done right the first time. The staff are very pleasant to deal with, and are always professional and helpful. Regal Nissan obviously places a very high priority on customer service and standard of work. If they have a difficult problem, they will get Nissan support involved. They don't push back on warranty work, or just report "No Problem Found". If there is a problem, they will fix it! Honestly, I get better service from Regal than I did from the local Lexus dealer when I had a Lexus a few years ago. Regal is the reason why I keep coming back to Nissan. I am a VERY satisfied customer and am happy to give them a 5 star review!

Great Culture / Great People

Today we bought a used Pathfinder for our son. Just by being themselves, the sales & service staff at Regal Nissan got us in the right car for the right price. You can tell that the culture they breed is one of integrity. They are the best dealership we've ever worked with. This is the absolute best car buying experience we've ever had. Thanks Free Willie, Tom Z, Chris, Bo, and all of Regal Nissan!

My wife and I purchased a 2009 Nissan Murano from Regal...

My wife and I purchased a 2009 Nissan Murano from Regal Nissan yesterday working with Dan Hoffenberg. After a few troubling experiences with various dealerships and used car businesses, it was quite a pleasant surprise to deal with Dan. He knew more about the Nissan vehicles than I did (I am an engineer) and was extremely courteous and helpful without being pushy. Although we felt like we received a fair deal, the main reason we ended up buying was because of Dan. We are extremely happy with our experience with you dealership. I would highly recommend Regal to my family and friends.

I had a service light come on in my car during an out of...

I had a service light come on in my car during an out of town visit. When I returned, I decided to have it checked out and it turned out to be a major problem with my transmission. The guys at Regal Nissan fixed everything and although I was past my warranty by five weeks, Nissan paid the bill for me. I am very grateful and will be continuing to use their service in the future.

I have purchased a Quest van, two new Armadas and a used...

I have purchased a Quest van, two new Armadas and a used car from Regal, having dealt with them for over 10 years. I have found their entire staff to be very friendly, always treating me as someone special when I'm there. I live at least 45 minutes from them, but have never taken my Nissans to any other dealer for service. For years I dealt with Martha in the service department. She was very professional, yet at the same time treated me as if we were family. Each time I go in for service, they are quick to offer me a ride to anywhere in the area that I want to go, and have always repaired or serviced my vehicle in a timely manner. They have bent over backwards to handle my repairs in a way that was effective, yet affordable to me. My husband drives another make truck, and deals with other dealerships, so I know that this is not always the case in the automobile industry. I have not had any negative experiences with Regal, and will continue to make them my Nissan dealership.

Jim got my car in, and had a driver take me home. They...

Jim got my car in, and had a driver take me home. They called to go over what repairs needed to be made. They ordered the parts and the repairs were made in 2 and a half day. I have taken my car there for service for over five years and I have always been please

Regal Nissan in Roswell was the most conveniently located...

Regal Nissan in Roswell was the most conveniently located dealer for me who had the car I was interested in. We arrived right at closing time on a Saturday evening, and we're greeted by Michael, a friendly salesperson. We asked for a test drive, and after a quick check with management, we were allowed to take the car out for a spin. We really liked the way the car handled, but weren't thrilled with the color of the interior. This being the only car on the lot that had all of the features we wanted, we decided that we were still interested. We left that evening with a promise to come back for negotiations the next day. Michael called us the next day to make sure we were still interested. We were, and so we returned in the afternoon to begin the negotiation process. Michael was friendly the entire time during price negotiations, if somewhat distracted at times. After a lengthy negotiation, it was getting late in the day and we were still $500 off of the price we were willing to pay. The sales manager (who we never saw or spoke with) refused to negotiate further, so we walked out. The salesperson remained courteous. Since we had already spent a large amount of time with the new car research and purchase process, after a quick ride around the block we decided to go ahead and pay the price that had been quoted. The dealership was closing, but we found Michael in the lot, and he was very excited to see us back and was ready to complete the deal. He quickly ran inside the dealership, to return a few minutes later. His approach this time was notably less enthusiastic. His body language showed that something was wrong. When we asked what had happened, he said, "You're not going to believe this" and quoted a new price, several hundred dollars higher than the last quote. After confirming he was serious, we voiced our displeasure at this type of game, and ended all negotiations. This was a very surprising and disappointing end to a long process. We feel that Michael was very friendly the entire time, and believe that the process breakdown was not due to his actions, but due to those of the sales manager who we never met. We would not recommend this dealership for a purchase unless you are willing to pay a high price for the vehicle. We will not be returning for sales or service.

We have been going to Regal for about 7 years now. We...

We have been going to Regal for about 7 years now. We have purchased 2 Pathfinders from them. They have consistently outperformed my expectations and are, by nine miles, the best dealership I have ever done business with. This is particularly true in the metro Atlanta area where our dealership experiences have not been good overall. They have been honest with me without fail and for that alone, I recommend them. In seven years of service history, they have only made one mistake which they immediately admitted and repaired at no charge. We have only had one serious repari problem (a transmission issue)and they came through for us in a big way and had the car back in the same day washed, vacuumed, and ready. Very rare in my experience. We own 2 Nissan Pathfinders and will not service them anywhere else. As I have told the service manager and the owner, I do not have time to babysit cars, they have kept our cars in good order and on two occasions have gone far and above the call of duty. Our sales experiences have been excellent and thanks to Hugh for that.

On a Saturday I went in to Regal Nissan to test drive a...

On a Saturday I went in to Regal Nissan to test drive a 2010 Murano. The sales associate was friendly, the car was great - overall a good experience. I was not prepared to buy that day, but I did come back the following Sunday ready to make a deal. This experience was far different. The original sales associate was not there so I worked with a newbie - I have no complaint with him because he is just learning the ropes. The training sales associate, however, started out pushy and aggressive from the start and only got worse as we tried to work out a deal. I was looking for a specific color combination and package, which Regal had exactly one vehicle on the lot that matched. I decided to test drive it and immediately noticed that it was very dirty inside, did not have a sticker on the window, and had nearly 200 miles on to odometer. The sales associate tried to convince me that the 'trip miles' of around 33 was the actual mileage. I'll give him the benefit of the doubt, since he's new, but it did not make me feel comfortable. I also noticed that this Murano had a considerably rougher ride and more road noise than the previous one (on the same route). So the first thing I asked when we got back to the dealership was for Regal to find a car from another area dealership. I was told immediately that they would do that but I'd pay full sticker - no room to negotiate on price. I eventually ended up talking with the sales manager on duty, who basically came out with a price a few thousand dollars higher (yes higher) than the one the sales associate had already told me was his best offer. I was trying to get a match on an advertised special from another area dealer, and the sales manager was dismissive and even mildly insulting. Things that really make me uncomfortable with Regal Nissan:- Sales staff I worked with was pushy and aggressive, even argumentative- Lowball on the trade-in- Unwilling to check with other area dealers to find the right car- When presented with another dealer's advertised special, both sales and management called the other dealership "crooks"- Pressure tactics such as "last shipment" and "will be sold out soon"- Manager suggested I should look at lower-priced models

ABSOLUTE WORST experience in shopping for anything I have...

ABSOLUTE WORST experience in shopping for anything I have EVER had!! My husband and I were on a mad search for a car since we had just sold ours... we stopped into REgal Nissan a quote "family owned dealership" ... yea BS! Eric was eager to wait on us and swarm us as soon as we got there... we were still parking and he was following out car. We went to look at the car we were interested in and told him just what we were looking for and the price range we wanted to be in....we decided to take one on a test drive... AWFUL experience!! The car was on FUMES... and said 3 miles until empty when we started it up....wow.... Eric was nice and first and seemed willing to help... as we went driving we started pointing out all the things we didn't like about the car... first it was DISGUSTING inside... Eric assured us that they did a 140 point inspection on it... hmm...apparently, they should have done a 150 point inspection because there was all kinds of dirt in the floor, a dead bug in the back and a used straw sitting chewed in the seat... yea... real inspected. The visor kept falling down in my husband's view going down the road... the car was a piece of crap. Eric kept trying to say "they could fix these things" ... we told him he couldn't come off the price enough to make us look at the car. So then, he takes us to a car we totally couldn't afford like I told him our budget when we walked in.... and tried to "push" "running the numbers" on us...we told him no and thanks anyway. The next day starts BLOWING my phone up... I was in contact with 8 different dealerships...he called me more than all of those combined.. I tried to nicely ask him to e mail me to contact me and stop calling...he kept on. Finally, he called me on a Saturday morning at 8:35 in the morning... what kind of people work this early? We didn't answer... he called again at 10:15 and my husband answered and asked him to please stop calling....Eric proceeded to argue with my husband and then hang up on him. Then he sent me RUDE e mails immediately following... totally immature and totally a horrific experience. I see now why this dealership got such bad reviews... AWFUL experience.. luckily, we met the people at Gwinnett Place Nissan who truly care about their customers... I would direct anyone to maket he drive and take the time to go there...I can assure you, they will not hassle you. If you do go to Regal, I'd ask for anyone but Eric.

went to get a nissan pathfinder. they had a beauty on...