Reed Buick GMC

Great lifetime oil changes and service

It is always great to get the Acadia in on time and out quickly. The service receptionist is always pleasant and the service technicians are friendly and helpful in suggested service options but not pushy.Thanks

Great friendly service

On each visit I have been met with friendly quality service.

There are No Weak Links

The Team at Randy Reed is completely and totally focused on a positive customer experience. The strength of the team is defined by the weakest link, and there are no weak links. From the phone call to schedule my appointment, to the person who welcomed me, to the service manager who contracted my work, to the young man who dropped me off at the local mall, to the gentleman who picked me up when my repairs were done, to the service manager who took my payment, to the person who washed my car....not one weak link!!!!Even though I moved farther south since I started going to Randy Reed, I am happy to drive the 25 miles because I know I will be well taken care of

great service

Our experience was top notch from the salesman to the sales manager. Both were extremely helpful and we're the utmost professional people I have ever dealt with while purchasing a new vehicle. My wife and I have already referred others to visit Randy Reed GMC for their next purchase. Thanks for all your help.

Prompt and efficient

Service was prompt and every one was pleasant and helpful.

Great Place to Buy a Car!!

I was in the need for a vehicle quickly. My salesman, Ron Rinella, was fantastic! He helped me get into the vehicle that I wanted in the price range that I was looking for. I'd recommend him to ANYONE! Randy Reed is a great place to purchase a vehicle!

Great place

We have purchased 3 cars from Randy Reed and have been extremely pleased with their pricing and service team. We don't even consider another dealership since we know we will get the best deal at Randy Reed. When making an appointment and arriving for the service call, the time it takes for service is surprisingly on time. I never wait for longer than expected.Just love Randy Reed!

Service

Once again, we had a positive experience with your dealership. This is the 3rd vehicle I have purchased and 2nd one through Derek Mitchell.

Great customer service

I had my vehicle repaired after a car accident. The truck came back looking great. I had a concern about how a loaner car was given out, but the dealership took care of any concern that I had. The staff was professional and was going to do whatever it took to make me happy. The great service is why I always go back to the dealership for all of my vehicle needs.

Great services

Employees are all very helpful. I was in and out within an hour. Love the playroom for the kids! Keeps them occupied and they don't want to leave.

Great service

The associates that we worked with during our experience at Randy Reed's were very knowledgable of their products and very professional. They made us feel comfortable and presented us with all the options while giving us time to make decisions. We would definitely recommend your dealership to family and friends.

Excellent customer care

I feel my salesmen was very knowledgeable and helpful with the purchase of my vehicle we were looking at several vehicles and he understood me very well and recommended a few different vehicles that can accommodate my needs we found the vehicle that was right for me it was a very easy process they had everything ready within an hour the finance manager was very helpful they treated me like a regular person and none of the staff was pushy on trying to sell me anything I could've left at anytime they weren't there just to get my money and make money for themselves they wanted to truly help me I had a great experience I would recommend anybody to go to Reads Buick GMC

Lacrosse is the best car ever

This is the second car I've purchased from Mike Steffens. Both purchases were easy and up to my expectations. Loved my first Lacrosse and equally love my new purchase. The warranty is awesome and getting free oil changes for life is the best ever. Thanks for making such a great automobile.

great experience!

everybody was very friendly and helpful. Ron answered all our question with much patience! They kept us informed every step of the way. We never felt any high pressure to buy, which was a big relief to us as Danny had not brought a new truck since 1987!

Wouldn't buy anywhere else!

Derek Mitchell was our salesman and he was fantastic. Kurt Hoeper helped out a lot too and he was equally fantastic. I have nothing but good things to say about Randy Reed and their salesmen.

Great service..

Nice work as usual by all personnel contacted. Great facility and attitudes!

Reed Buick GMC, Tiffany Springs

It was not stressful at all we never felt pressured. This was our second purchase from this dealership and we will go back again. Fred helped us both times and although the second purchase was fifteen months after the first he recognized us when he saw us and greeted us warmly. The people in the service department are also very helpful and always friendly. This truly is a five star dealership.

Why I like Randy Reed Buick in at least 50 words

Nice people, friendly service. When you're selling a car, you are not at all pushy; however, when you're asking someone to complete a survey, you're demanding 50 words! I want to write "Nice people, friendly service." The only way to get finished with this survey is to write MORE so I'm just filling up space. I feel like I'm in junior high and the teacher said, "Write a one-page essay." Have I written enough yet? Haha

Great Experience

My wife and I enjoyed our truck buying experience at Randy Reed. They answered our questions patiently, gave a great value for our trade-in, and made us feel comfortable from the moment we arrived. Overall, we couldn't be happier with our new truck, or the people we bought it from.

Randy Reed GMC is all you need!

People at the Randy Reed GMC dealership are friendly, helpful and courteous. The dealership is well maintained and is very clean. Randy Reed has done an excellent job putting this team of employees together, several have been with the dealership circa 1990. Finding quality employees and keeping them shows that Randy cares for his employees and treats them with respect. Happy employees translates to happy customers.

Great friendly staff and the most accommodating!

I love this dealership! All the staff are accommodating and welcoming, I will forever be a loyal Reed Automotive customer!

Thank you for your fine repair service

It is such a joy to drive into the Reed Repair shop and to be met with Barry Corderman and Lyle who are always so efficient and handle everything in a professional manner. AND we love to be rewarded with Hershey Candy bars.....it makes our wait worthwhile. And most of the time they let us know how much time it will take to do the job. We appreciate not having to worry about the job being done right. Thank you so much. We've bought our last four or five Buick cars from Randy Reed - we think Buicks are the best.

Great service!

I truly love that the service department keeps tabs on all the recommended service my vehicle needs. The most recent visit, all my car needed was an oil change which was free and I also received a complimentary car wash. The waiting area is nice and clean with free coffee and donuts, comfortable seating and television. The staff are always friendly and courteous.

Excellent place to do business

Buying a vehicle at Randy Reed was such a smooth process from the start. They give me book price for my trade and came off invoice price of my new truck. It has been the best experience in buying a truck ever. Thanks again, Jeremy and all at Randy Reed

Great Customer service

I went to get my oil changed and I also asked them to check my tire sensors and they did a great job of fixing my tire sensors. I always get great service there.

Extended free oil changes

Extended free oil change done while I waited. Easy to make an appointment and all went according to schedule.RLC

Randy Reed Buick GMC Evaluation

I really enjoy the non hassle approach. The facility is nice and clean. Employees are neat and hard working.

A good place to do business -

From the moment we walked into Randy Reed Dealership, we were treated with promptness, courtesy, and genuine kindness and helpfulness. All of our questions were answered and we left with enthusiasm to return and lease another car which we did. The sales representative far and beyond met all of our expectations. The Dealership's manager made a special effort to greet us and communicate with us in a very kindly manner. They both seemed to make us feel like we were the only customers there that day. We love our new car and we look forward to returning to this Dealership for service if and when needed.

Oil Change/New GMC

Once again I bring my SUV in for an oil change and walk out with a new car! The only thing that was not done with this oil change was resetting the life and tire pressure.

review

the service was good help did a good facilities was clean

Service

Dan was greats had a great experience Dan was great!

Great service very nice, will do almost anything

Randy Reed Buick and GMC give me a much better experience than Randy Reed in St. Joe. My wheel lock key was lost and someone who worked there (Reed Buick) had one that fit my truck so they used his and also bought me a new one. I've already recommended you guys to everyone I know and whenever I buy anew truck it will definitely be from you.

30,000 mile service

30,000 mile check up, plus 2 new tires & alignment - everything was great.

TLPier

Randy Reed GMC/Buick is a great place to have our vehicle serviced. Everyone is always so friendly and they get the job done right the first time. Thanks.

Perfect Car Buying Experience. Wonderful People.

I happened across this dealership by chance when I stopped in to browse. I was so fed up with other dealerships I'd been to and their incessant calls and high pressure sales tactics, and was so relieved when I found Reed Buick and my sales person Don Hundley. He was amazing and helped me find just what we had been looking for, for the right price. I can't say enough how lucky we were to find Reed Buick and Don. We will definitely be returning next time we are in the market for a vehicle.

great Honest Service

Randy Reed's service is as good as it gets. They do what they promised, and don't try to make work. There is an air of honesty throughout the dealership. We loved buying our car there, and am thankful they are there to do our service.

car service

Personnel were very courteous and attentative to detail, wait time was of a minimum, with donuts and coffee/tea in the waiting room.

Great service and nice clean environment

Every one at Randy Reed was wonderful, especially enjoyed dealing with Jeremy and Danny

Randy Reed Buick survey

I had my oil changed. The service people are always professional. I was in and out in about 40 minutes.

Best Car Buying Experience I have ever had!

I was most impressed from the moment I walked in, to the moment I drove off with my brand new Buick Lacrosse. My car buying experience was supberb. Jeremy took the time to go over everything from paperwork, to syncing my phone to my car. Everyone was pleasant and kind. I would highly recommend Randy Reed to anyone looking to purchase a car. Everyone went above and beyond to make sure I was happy and satisfied. Thank You to EVERYONE at Randy Reed.

Wonderful experience!

Everyone who I have encountered was absolutely wonderful to work with. Jeremy was always knowledgeable and willing to answer any question or concern I had. The entire staff made car buying an easy and painless experience.

Jeremy Breshears

I had a flat tire, got it pumped up, took it to 3 tire places (2 did not have the time to work on it and the 3rd could not find any kind of reason for the tire to be flat)so I came back home on Sunday and again it went flat overnight so after getting my grandson to pump it up, I brought it to Randy Reed. They found the problem, fixed it and it probably was as cheap or cheaper than going anywhere else!

Great service, Excellent Customer Service

My battery died, and the service guys squeezed me into their busy day so that I missed as little work as possible. I was really in a jamb, and the professionalism and kindness that this crew (Randy Reed in North KC) consistently provides is absolutely stellar. I don't want to take my car anywhere else.

Traction Control Warning Light

A nagging traction control warning light finally came on at a convenient time to take it back to RR. A short test ride with the head mechanic confirmed the problem. Service immediately opened a slot, further diagnosed the problem and ordered a replacement brake pedal position sensor. It appears the problem has been solved. RR service personnel were courteous and professional as usual.RLC

purchase experience

very satisfying and relaxed experience. different than other dealerships i have dealt with.

James

Always a great experience at Randy Reed have been using them for many years and have always had positive experience from mechanics to customer service.

Service

The folks at Randy Reed Buick/GMC have always provided friendly courteous service every time I have been there. They also wash my vehicle before returning it to me. Even though I drive 50 miles to receive service for my GMC vehicle, I will continue to have my service performed there.

Great service

Very pleased with the timely an courteous manner the service advisor handled my visit.

Customer Service

I appreciate that the men working in the car service area are very respectful with the customers, are professional, explain things to you, and answer any questions that you might have. I had a short waiting time this visit which was great.

Misses

Lee was great. Was very informative and did everything he said he would. Thanks Lee.

Quality garage

Received quickly at counter did everything asked and more (Detailed outside of car got a loaner with out asking)greta job thanks Ron Jones

Great Experience!

I took my car in for service & the staff were very pleasant and they serviced my car very quickly. The salesman who sold me my car stopped by as I was sitting in the waiting area & we had a very nice conversation. It was nice that he remembered me by name.I have always been very pleased with the service & staff at Reed.

Great Service

Always easy to drop my car off and pick it up when it's done.

2015 Sierra

Very satisfied customer and would recommend to anyone buying a new or used vehicle

Great Dealer & service afterwards

Great dealer for purchase & service on my GMC car after wards. Service tech's r the best I've dealt with.

excellent service

Good service, friendly people to work with. Knew their business. Courtesy to and from home. Highly professional people to work with.

Great place to shop

From the moment I walked in, it was a great experience. The receptionists working there (for that matter, everyone I came in contact with) smiled and were very pleasant and helpful. I did not feel pressured in any way to make a decision. My sales associate, Ron Rinella, was very helpful in getting everything set up in my new car which is far smarter than I am! The technology has changed tremendously since my last purchase and he was very helpful in teaching me what I needed to know and making me feel comfortable in the car. I'm getting tons of compliments on it and love driving it. My grandfather had a Buick dealership in the '20's and '30's. He would be very happy with my choice, and amazed at cars now! The only thing negative about any of this is the fact that you are forcing me to say I want to be contacted in order to complete this survey.

Randy Reed sets the bar

Randy Reed consistently underpromises and overdelivers! Their customer service is also top notch. I live in south Johnson County and still have my car serviced at Tiffany Springs!

Great Place to buy a car

Everyone was very helpful. They made buying a new car a pleasant experience.

Great Service

The Salesman was super and knowledgeably.All the other staff I dealt with was professional and helpful.

Simply the best customer service.

Definitely went above and beyond what was required to fix an issue we had. They went above and beyond what we expected to make things right. It's not what a company does when things go right that tell you their true nature... it's how they handle problems. The entire crew at Reed is top notch.

Satisfation Review

The Service Department is always so courteous and greets me by name. Work is done promptly. We are very satisfied.

Reed Family Dealership

Checking out what the advertised $5,000. Off was on New Terrain SUV. Dealership viewed my trade in and worked to make the sale on the last day of the month. I came away with New Terrain. The oil change for life of car is a great value for Reed customers.

Reconsile

Had a misunderstanding with a service consultant and management was quick to resolve issue and take care of us in the process. Very happy.

Excellent Team Approach and Solid Integrity

The team was excellent to work with from when I first showed up on the lot and this carried through the entire team that I worked with purchasing my new truck. I worked with Ron who went out of his way to find a truck that fit exactly what I wanted even though it wasn't an easy one to find. There were several extras I wanted installed and he and his team found a way to get everything done and make the truck look perfect before I picked it up. Ron went above and beyond to work with me and keep me informed even on his days off to ensure I was going to be completely satisfied with my new vehicle and have no surprises. In his absence, Sean even made sure things moved along and the team actually delivered my truck the night before they had planned. I know every car buying experience doesn't go this way so it was refreshing to deal with people that actually wanted me to be happy with the entire process and went above and beyond to make this happen. I have already recommended them to several people who have commented on how great my new truck looks and I will continue to do so as I believe this team provided a unique experience that is hard to find in this industry.

Easy and painless repair!

I was very happy with the work done on my GMC Captiva. The people were nice and professional. I will recommend your dealership to my family and friends.

Hail Damage repair and service.

A very good experience, in when they said and out when they promised. First time with any dealership, to get things done when promised. I will go back. Ralph McLaughlin.

The best service in KC

The guys in service were great!Polite, friendly, professional. Actually enjoy taking my car in and sseeing the guys.

Excellent service

Randy Reed is the only dealership I let do body work and/or paint. They do excellent work!

Great dealership

I never have any trouble with my service. They work quickly to ensure I am back safely on the road in no time.

Excellent serivce

Randy Reed Buick GMC repair techs are the best! I never cease to be amazed at their complete attention to detail and excellent skills.

great experience

I always receive excellent service from your dealership... keep up the good work!

Owner

Brought car in for 5000 mi service at 10,000 total miles. Dealer provided donuts and coffee while I waited and washed car before returning car to me. Very nice. Also enjoyed the chocolate bar.

Great service!!

Your dealership was quick and courtious when I was in for an oil change. We have been extremely happy with our new Terrain.

Oil change

I took my car for my free lifetime oil change. Everything went great. I was treated well.

Great dealershio

Very easy to deal with. Everything from buying the truck to having it serviced. Realtors like this dealershio.

Great Service nice facilities !

The service by the Randy Reed is by far the best. Always a pleasure dealing with them on everything from sales to service!David W

Chris Stout, Veteran U.S Army

Service is ALWAYS second to none! I will continue to purchase from this dealership. thank you for making every part of owing a GMC a pleasure!

THONG LE

I am very happy with the services that your dealer gave us, I would recommend to all of my friends My next vehicle will be purchased at your dealer !!!

Great Dealer!

I am a long term customer of Randy Reed's (now Reed Buick GMC)and have purchased 4 vehicles over the years. They seem to have little staff turnover which is a sign that they treat their employees right which transfers down to employees treating customers right as well! They know who you are when you walk in the door and on the phone. Always up front with any repairs that are required on your vehicle.I would recommend buying a vehicle from this dealer and will be buying my 5th in the near future!

Great service

Nothing short of amazed by the professionalism of Reed Buick GMC. Began the process of buying a truck through one of their internet sales dealers (Jeremy Breshears) while in Hawaii and preparing to move to Kansas City. Jeremy kept me informed throughout the process of selecting a truck for my specifications. Additionally, Jeremy picked me up at the airport upon my arrival to Kansas City and brought me to the dealership and I walked away with the brand new 2015 GMC Canyon that I had wanted.

Domestic Engineer

They greet me by name when I walk in and make me feel like I'm home. They don't try to make me get a service that I do not need. The guys are one heck of a crew.

Great staff and service!

Great staff and services! On time with appointment, friendly staff. Professional staff and quick completion of work. Very nice waiting area.

Fast and friendly!

My oil was changed and tired rotated within 30 minutes from check-in to check-out. Dustin was also very helpful getting new tire price estimate and explaining what would be included with that price.

New Car Purchase

Making an automobile purchase is always a significant one. Since I've lived in Kansas City I have purchased seven vehicles from Reed. Always a positive experience with your staff. A big thanks to Mike Steffen for making the most recent car purchase experience totally smooth and enjoyable.See you folks again in the future. (:Jim Kessler

Randy Reed Service

Work was done properly in a timely fashion. Had an appointment and it was on-time.

GOOD BUYING PROCESS

Overall, I had a good experience. However people kept calling me that had no idea where I was in the purchasing process.

Home away from home.

Best car buying experience ever. They have earned my business for the rest of my life.

Great Service

The service writer estimated a little over an hour, but I got the car back in half that time.

car service, maintenance

Your service rep, Lyle, is the best, most professional there is. His outstanding service is the reason we continue to purchase our vehicles at Randy Reed.

Customer

Everything was great. Thanks for washing my truck,I appreciate it.

My New GMC Sierra Denali - What a Beautiful Truck

This was the most professional experience I have ever had buying a new vehicle. I knew going in exactly what it was going to cost. Everyone treated me with the respect I expected. I am a repeat customer because of Reed Buick GMC and Mike Steffens.

Excellent service,And friendly people.

My visit to Randy Reeds for an oil change and replacement of windshield wiper blades was very good. I arrived thirty minutes earlier than my appointed time, but they took my vehicle right in and got it finished in record time. While waiting ,they always come out to let me know how everything is going. All the staff are very friendly and helpful. I would recomend them to anyone.

Great Service

Everyone is always friendly and the best dealership we have ever dealt with for a vehicle.

Randy Reed Service Review

Easy to make a service appt. Car was ready for pick-up at the agreed time with all service completed.

Good service

Much better than last time. Did not take 7 days to get in for an oil change

Excellent service

Any time I need service or body work, this dealership has proved to be top-notch in every aspect from the quality of work to the helpfulness of staff. An excellent place to do business.

Truly Excellent Customer Experience

I continue to drive the 30 miles to Randy Reed rather than using nearby shops to get work done on my vehicle. The people who work there truly understand what providing an excellent customer experience is all about. From the moment I am welcomed at the desk, to the ride to a nearby mall so I could hang out with my granddaughter while the work is being done, to the gentle nudge that it's time for a little work on my car, to the receiving of my nice clean vehicle, there is only excellence.

Hot Red Terrain

Tim Peery, our salesman was very knowledgeable about the product. We wanted a red Terrain. Instead of talking us in to a different color that was at the dealership, he immediately located a red Terrain at a distant dealership. Bottom line with Randy Reed GMC - this our second purchase of a Terrain at this Dealership and the sales department along with the service department has been a very good experience for my wife and I.

Great Dealership

This was the best car purchasing experience we're ever had. No pressure & so helpful.

COLLISION REPAIRS

AT RANDY REED YOU ARE TREATED WILL TOTAL RESPECT AND CONSIDERATION. I WAS EMPLOYED FOR 6 YRS. SELLING NEW CARS AND I CAN ASSURE ANYONE THAT AT RANDY REED THEY GO THE EXTRA MILE TO TREAT YOU WITH COMPLETE APPRECIATION AND RESPECT FOR YOUR NEEDS AND WISHES.

Mrs. Burns

Always friendly and courteous to me. I go watch tv and have a donut and coffee while I wait.

A Terrific Experience

The sales staff at Randy Reed Buick GMC are true professionals. Everything about my experience there was exemplary. After several frustrating weeks working with another area dealership, I turned to Randy Reed and I was completely blown away. Their appreciation of, and commitment to, their customers is why they are the best in the city.

Great buying experience

I just can not say enough good things about my experience with purchasing my new car. They real made me feel like a person. listened to y needs and wants and took care of every thing. I will by from them again.

My last visit

Everyone is so friendly and that makes it a great place to get my service done. It makes the wait enjoyable.

Great service, friendly staff

The guys (Clint, Ryan,Lee) all took great care off me and my vehicle. Could have ask for better team and a more pleasant experience.Thanks guys

Best car care in town.

ALL employees are friendly and courteous and the service work is very professional. Can't ask for more than that.

Service

Routine work but done well as always. The car wash and candy bars are always appreciated!

EXCELLENT DEALERSHIP

complete dealership with professional sales staff and excellent service department.The dealership follows through on everything they tell you. Top notch integrity andhonestyExcellent dealershi;p

Service Dept. Rocks!!

The employees in service are consistently friendly and helpful. I appreciate Dustin's smile and kindness.

Great Service

I brought my Terrain in for a scheduled appointment to fix a recall item and it was done in a timely manner

Excellent Experience

The sales was a very pleasant experience. The car selection was excellent as was the sales

Great Buying Experience

Great buying experience , knowledgeable staff , great deal.

30,000 mile service

Dan was so helpful in meeting my needs. When it was apparent that I would not have my car by the time I needed to get to my meeting he arranged for a loaner car. After I left Randy Reed, I remembere4d that I had left perishable groceries in my car. I called and those groceries were refrigerated until I picked up my Enclave. Today Dan called with a minor memory...they had found evidence of a mouse knowing at insulation under the hood. Everyone at the Service area greeted me by name. It is a great place to patronize.

Randy Reed is Great.

They were kind when I shared my problems with my tailgate. They fixed everything and it didn't take very long. Thumbs up.

EXCELLENT SERVICE FROM START TO FINISH

From start to finish everyone at the dealership was very friendly and professional. Top Notch service.

Great service

The only issue that concerned me is that I used a credit card to pay the bill. It was a small amount and I was not required to sign a receipt. I understand the card companies do not require a signature on certain amounts, and that is their downside, but I think retailers should ignore the card companies ignorance, and require a signature on all transactions to combat fraud.

GMC Denali pick up bought it

Great buying experience, Matt was super helpful, could not have been better, very happy with everyone and the truck, many thanks, harold loyd

Survey

A very business like experience. No hassle or haggling. Knew what I wanted and we sat down and agreed to the price. There was none of this get up and run to the sales manager and come back with a counter offer. It took about 10 minutes to close a deal and start the paperwork. I will be back when I am ready for my next purchase of a new Buick or GMC vehicle.

Steven

The staff is always very thoughtful and helpful. They were on schedule with my service appointment and notified me promptly when the service was complete.

Oil Change, Tires Rotated and Recall

Awesome every time. Barry and Lyle are the best!!!

Kansas Cities most outstanding auto dealership

Every time we come in for service or to make a purchase. We are amazed at the response of every employee. Making for a very good feeling on our part. We get far more then service, we feel we are with friends. Old and new employees treat us as if we are the most important customer. THANKS TO ALL111

Great place to do business

Randy Reed got my body work done in quick order. It looks like new. They do quality work and have great attention to detail and go the extra mile to make sure everything is right. Great place to do business.

2013 Acadia body work repair.

We really appreciated the service and availability of a vehicle to drive while our Acadia was being repaired. The bodywork looked just like new and we are very happy. This was more than expected after driving the Acadia between two jackknifed semi trailers on a snow covered road in a multicar pile up. This will be another reason that we will purchase future vehicles at Randy Reed.

Great service,very neat and clean!

I was greeted immediately and all of the information was listed as to why I was there. He suggested that I have my oil changed as I was approaching the time for it to be changed and that would save me another trip. That was thoughtful of him to consider my time . The work was done quickly too. Thank you!

Great service

Great service & car ready when promised & a free wash also.

Title of what?

I was frustrated that it took 3 times to replace the battery on my 2014 Buick Verano, but the dealershipwas just doing what they had to do per GM's replacement requirements. In the meantime, they were veryresponsible in seeing that tow service was ordered and a loaner car provided.I would always give Randy Reed's dealership a 10+ rating because Mike Steffen(salesman), Dan (servicedepartment) add to it with courteous and professional service. If I could, I'd buy a car every yearjust to get the "gift" package that Randy Reed's wife originated -just one of the many extras!

Great service!

I am so thankful for this dealership. I hope to have a long relationship with the service. Thank you.

Great service

I had the low pressure message come on for the second time. They couldn't fine any problems with the tires so remounted the tire. So far so good.

Buick

No appointment-----------------------work me in very quick manner

Great service every time!

We are always impressed with service guys! They do a great job of getting our vehicle in and back out even on short notice. The Tiffany Springs service department is a legendary example of what great service is all about.

EMANUEL WIEST

EVERYONE THERE WAS VERY HELPFUL AND CURTIOUS AND EXPLAINED THE NEED

Exceptional people

Everyone at Randy Reed dealership was very kind. They did an amazing job at listening to our needs and found exactly what we needed. Thank you so much for being there for us, when we were ready to purchase a new vehicle.

Review

It was great would recommend to friends.Kkkkkkkkkkkkkkllk

don't know what you mean

Staff is always polite and friendly. I wait while my car is being serviced and theyget me in and out as soon as possible. Waiting area is very comfortable.

Service

The service was done very timely and just what was needed was done. A very goog place to have service work done.

Great Dealer to repair my GMC vehicle

CALLED YOUR SERVICE DEPT. ABOUT MY COST ON MY 2008 ACADIA TRANSMISSION REPAIR AND THEY QUOTED A BETTER PRICE THAN THE 2 TRANSMISSIONS SHOP I HAD CALLED EARLIER IN THE MORNING. GOT THE CAR TOWED UP THERE AND WAS READY WHEN PROMISED & IT WAS DONE RIGHT BY THEIR HIGHLY SKILLED TECH'S. SERVICE TECH LYLE DID A VERY GOOD JOB COORDINATING REPAIRS & CALLED ME ABOUT FIXING MY BRAKES ALSO AS I KNEW THEY WERE IN BAD SHAPE. I FEEL GOOD ABOUT GETTING MY CAR SERVICED THERE. JERRY

Great place

Everyone greeted us with a smile. This is a great place to have your vehicle serviced.

Great New Truck Buying Experience!

My husband called about a used truck he found online and spoke with Derrick at Randy Reed in Tiffany Springs and he was very professional. We are from Warrensburg, MO and drove up there to look at their options of vehicles. Found a couple NEW trucks we liked on the lot and we took awhile to decide which one to go with but Derrick was awesome! He wasn't pushy, he didn't take on another customer while we waited for the finance dept, he stayed with us the entire time and kept us updated on what was going on till the end. The finance guy was just a nice and professional! He wasn't pushy when it came to the 'extra add ons' such as extended warranty, paint sealant, etc. He was able to adjust our payment to where we were most comfortable! Very good place to buy a vehicle even for us out-of-towners. We were so pleased we that we told my in-laws about our experience and they went up the following weekend and purchased a vehicle as well!

accident claim

Easy to deal with but just took a long time. No problems so far. i dont' have anything else to say to use 50 characters.

Awesome sales team and great atmosphere.

When I arrived Ron P. Was available to assist me with my car search. I gave Ron my budget and he showed me a couple options. When I saw the 2015 Terrain Denali I knew I had just been introduced to my new car. Ron assisted in working on the final price and I purchased the car that evening. Ron was great keeping us entertained while we waited for the paperwork to be completed. What a nice experience and my second car purchase with Randy Reed in 6 months. I had purchased my daughter a car at the St. Joe location in September.

Always helpful

Since the first day I bought my truck and ever service since they have been great.

First oil change

First oil change for the 2014 Acadia. Rotated the tires and handled a seat belt recall all at the same time. Everything went smoothly. Invoice cost to me $0.Great program!

Great service

Randy Reed's service personnel got my car in for recall notice and repairs very quickly and gave me a loner to drive while it was in the shop. They estimated it would take about 10 days but got it back to me in less time, fully repaired and all services completed.

Not sure what you mean by Title ?

Having purchased a few cars in my past, I was dreading having to enter the dealership and attempt to look at and buy a car. I new my afternoon was shot and this was going to be a long ordeal. Boy, was I wrong - we were in and out in a timely manner and left feeling very satisfied with our experience. The whole atmosphere in the dealership felt warm, friendly and trustworthy. We will certainly be back in the future to buy again. We love our car.

Review

Everything was done quickly and efficiently. Was pleased with service.

Friendly personnel, & speedy service.

I set up an appointment on the computer & they called & confirmed the date & time. I took my car in and within a matter of minutes they pulled my car into the service area and it was ready for me to leave within the hour. They also washed it which was extremely nice. The service department personnel are very friendly and pleasant. I would definitely recommend this dealership to my friends.

Great service and clean facilities.

All staff were friendly and helpful setting appointment. Staff were friendly upon arrival and checking in. Appointment service was reviewed. While waiting additional items were found during initial inspection. Overall appointment went smoothly and satisfactory. Thank you.

Great service

Service staff does it again!!! Barry, Lile, Dustin, it doesn't matter who I deal with they always make you feel welcome and take care of all your vehicle needs. What a great group of guys!

Tax Manager

Every time I go to have routine maintenance done on my vehicle, I am greeted by friendly staff, my wait is limited and I'm back on my way. Thank you Randy Reed.

Jeremy is the best!!!

Jeremy was amazing went above and beyond our needs and expectations!!! He was perfect!!!

Bob Steitz

Was early and it was accomadated. Great crew..positive visit..

Nice Impromptu visit without an appointment!

Great job of working me in on a Monday afternoon. Thanks

great services

The work was done timely and I received courteous services. Keep up the good work.

Always great service

No story - I am always treated like a queen at your dealership.

Great Sales Experience

We really appreciate our treatment at Randy Reed Buick. We were never pressured to buy. What's more, I spoke to customers waiting for their cars in service. The acclaim for the service department was enthusiastic.We recently moved to Kansas City from the east coast, and feel very fortunate to have found Randy Reed.

Consistently Excellent

I have experienced consistent excellent service from Randy Reed over the lSt 10 years. The Customer Service Team is very focused not only on getting the job done efficiently and effectiely, but on providing a friendly atmosphere.

Randy Reed

Always appreciate the friendly, efficient and courteous Staff. The cleanliness of premises is always a plus with me!

Cotter

Kept me informed of all work being performed and completion time

gmc terrain owner

always a pleasant visit to the dealership and always satisfied with the service provided.

collision

I had my Encore in the Collision Department and they were very kind and courteous. They had my car in and out and even gave me a loaner.

Great Service

Our vehicle was vandalized while we were out of town, part of what was taken was all of our information concerning our vehicle, everyone was very helpful to help me acquire copies of the information the dealership had available. Thank you all for your help.

super, and amazingly short wait time

When the guy came to get me I was surprised at the short wait period, thanks, and my car had been washed too. service was super.

Great Dealer to buy a GMC vehicle

Very good dealer to buy vehicles from. Salesmen don't put pressure on the buying process. Would recommend this dealer to anyone wanting a new or used GMC/Buick vehicles.

Always great service!

Highly recommend Randy Reed for all of your needs. I've always been satisfied with quality and service I receive from them.

Great Place to do business

Prompt service, courteous and very personable staff .

Great Service

Your Service team is A++. They are always courteous and the work is always correct and completely done.

2015 enclave

Just the facts, no hype, no tricks. Tim peery was super nice guy, get hold of him. We called and made appointment based on reviews. Another customer for life.j

sevices

I like the service I get, but I am not happy with the many times my terrain has been in for service. It's been in for brakes, head liner, grill, radio ( 5 times replaced ), and now the brakes again are having trouble like the first time, but it's out of warranty. I like my terrain, but not happy with the many times it's in shop. Never had more than one thing wrong with my honda's I wish they stood behind gmc's like honda does.

deanbruns.

was in and out quickly on my service visit thanks. don't need 5 characters to says great service

great experience

Ron Rinella made the process a snap. Customer for life.

Loved my buying experience!

Very helpful and attentive staff. Felt the sales people were genuine and sincere. I never felt pressured, but instead, felt like I was treated fairly and honestly. Got a great deal on a 2014 Buick Encore and I'm delighted with me purchase.

DO YOURSELF A FAVOR

YOU HAVE TO VISIT THIS DEALERSHIP TO BE ABLE TO UNDERSTAND THE EXPERIENCE From the second you arrive you will be greeted with respect, honesty and professionalism They go beyond to provide what others only claim to provide. Its amazing how natural it is for them to make the car buying experience a positive experience.

Information

Lyle is very knowledgeable and helpful. He knows a lot about vehicle problems. He is a straight talker.

Retired

I arrived for my 1:00 PM oil/filter change and tire rotation on time and was out of the shop and driving away at 1:45. Can't ask for better service than that. And best of all, the service was at no charge due to purchasing the vehicle their.

Fred was a great salesman!

We really enjoyed working with Fred! He was fantastic! We have purchased many cars over the years and this was the best experience by far!

Regular customer

I bought my Buick Lucerne, here, when it was new. RR treated me fairly in that transaction and in all my maintenance work since. This is the only place I want to work on my car, and I'll come back when it is time for trading-in.

Great employees,great service!

We purchased a new Terrain two years ago,this is the best dealership in the KC area! We will never buy anywhere else.The employees are great!

New Acadia Denali, Extrodinary Buying Experience

We bought a new Acadia Denali from Kurt Hoeper at Randy Reed last Friday and absolutly love this vehicle. I first contacted the delership through online chating to inquire about a vehicle that was listed online but was shown as "in transit" to the dealership. After a couple brief phone conversations a purchase agreement was in place. The agreed upon vehicle was selected by the manufacturer for special quality inspection with no estimated delivery date. Randy Reed located an exactly identical vehicle at another dealership and made arangements to have it brought over so that we could take delivery and finalize the purchase. When we picked up the vehicle it was perfect. The sales, management and financing staff were all very friendly, knowledgeable, and help ensure that we were making the best decisions with our purchase. I would highly recommend this dealership as we had an extrodinary buying experience.

Great buying experience

Purchased new car with very little dickering. Salesman was attentive to my requirements and directed me to cars based on my preferences but was not pushy.

Great new truck experience

I was looking for my second new truck and decided to call Randy Reed. The salesman asked me what I wanted and started looking. I got a call that there was nothing out there like what I wanted. I went in and we sat down and built my dream truck. It was very easy and layer back. When the tuck came in I went in and got a great deal and picked up my truck. The whole sales team were very payed back and helpful. They answered every question I ask and were able to do some other little things to my new truck. Great service.

Best car buying experience ever!!

I spent weeks trying to buy a specific model and color. Every other dealer wanted me to buy what was on their lot or order direct. In 2 hours Ted Cygan located the exact car I wanted and worked to get the price where I needed it to be. I drove more than 300 miles for my Randy Reed Buick and I would do it again. Everyone I worked with was very professional and friendly. They even managed to get my financing at a lower rate than my bank offered me. You will not regret working with this dealer!!

Great Service

I recently visited for what I thought was an oil leak and an oil change. It was a great experience. I called ahead of time because I was running late and Dustin was very understanding. Once I arrived, he was very helpful. He also checked in with me while I waited and my wait was not long at all. Well worth the drive for great service and the free oil changes!

Outstanding Experience!

My wife and I were amazed at the customer service we received and the overall experience was outstanding! You have an awesome team! When anyone asks where we got our new Terrain, I have no hesitation with saying Randy Reed, KC! Thanks!

joe looking to buy

seen ad.in paper everything they said was true,great deals.did not buy,din!t have the color I wanted

Randy Reed- Great Service

I received excellent service at Randy Reed. Kurt was a great help and extremely professional. Thank you Randy Reed for making my car search a success!

Happy customer in LS

We found the car online and contacted the salesman by e-mail. He e-mailed back to me and we set up an appointment to come and look at the car. The car( a 2010 Acadia) was for my daughter who lives outside of KC. My daughter was very happy with the car and after thinking about it( on the way home) she called the salesman and told him she wanted the car. The negotiations were a little strained but I think both parties were successful. I want to thank the dealer again. My daughter is very satisfied with her purchase.

Great experience