RBM of Alpharetta

5.0
Overall Rating

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.9 Overall Facilities: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.9 Overall Experience: 5.0


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Customer Review

5
burrow68 on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several cars in my lifetime and have had some good experiences and some bad experiences as well - who hasn't. I am very impressed with the way RBM in Alpharetta took care of me from the minute I walked on the lot. David was great to work with and he could not made my car buying experience any better - it was easy as 1,2,3.... highly recommend to buy your next Mercedes at this dealership!


Fantastic customer service!

5
Sva on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan Berry made me feel incredibly comfortable and never felt pressured or like I didn't belong there. He is very personable and truly made me feel like he was on my side throughout the trade in process. Dan really knows his information when it comes to Mercedes! The dealership has top of the line inventory and is fairly priced. I shopped around other dealers but came back to this one because of the positive and comfortable environment RBM of Alpharetta provides. I will continue to do business with them in the future


Great experience at RBM

5
ugadawg911 on 11/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I purchased a car from this dealer. Ron Delvalle was our sales guy and he was absolutely fantastic. He was extremely knowledgeable and patient. He certainly made the car buying experience fantastic. Even the finance people at RBM were extremely helpful. I highly recommend this Dealer.


My sixth Mercedes from RBM Alpharetta

5
AMG GT S Lover on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Time after time RBM Alpharetta delivers the best buying experience. They are consistent in the way they price their cars and my trade in allowance. I have had limited experience with service, because every Mercedes I have owned has been very reliable. The business office is also very professional and efficient.The personal relationships I have formed with my sales person, Bill Winslow, and the Sales Manager, Donnie Moore, are the top reason I keep coming back. They are ultimate professionals.


Great buying experience

5
Regina Shriver on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales was very knowledgeable, professional, and courteous during buying experience. Finance office was the same. Dealership showroom and waiting area is very clean and nicely designed. All employees in the dealership were pleasant and professional.


THEY ARE AMAZING !!!!!

5
Jasmine Batie on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill Winslow was very patient and knowledgeable. He made sure I left happy and with the perfect car for me.If you are looking for quality and care look no further!!


MLS450

5
Srinivasa Nimmagadda on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience in dealing with this dealer and purchasing my MLS 450. Very much accommodative and very good customer service, me and my wife were very happy.


Best dealer experience

5
Christine on 11/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Want to say thank you and how great it was to deal with RBM of Atlanta . From salesman Fabian Tafur to Randy Bacon in service and all the other class A people we delt with made the hole deal so simple .Only place to buy far as I am concerned


Purchase of 2017 E Class

5
kathy12345 on 11/22/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2017 E Class from Kyle Edson at RBM Alpharetta. I cannot say enough good things about my experience. Kyle was extremely professional, informative and easy to work with. He did most of the paperwork ahead of time which saved so much time-very much appreciated that! He was very helpful in working thru the buying process with me and has been fantastic at following up to make sure that I am happy with my purchase! Would highly recommend working with him! Best car buying experience ever!


Best service department in Atlanta

5
Ed on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have used the team at RBM Alpharetta for various service needs. All have been met and exceeded. Don Ratajski and Jerry Peek are some of the best in the business. Many of my requests and needs have been a bit outside the box and no one is more professional or accommodating. Great staff and excellent results.


True Professional

5
bob on 11/20/2016

Friendliness: 5.0 Overall Experience: 5.0

No need for games with George. He guides you through the buying process, and gives you event minute of time that you need along the way. True professional, and really nice guy on top of that.


Bill Favini is the best, a true professional all

5
Mr. and Mrs. Abel S on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

SUPERB EXPERIENCE at RBM Alpharetta! BILL FAVINI, our sales associate is a true professional all the way, he provided my husband and I excellent service as this was our first experience buying a Mercedes-Benz. Bill was very knowledgeable, and after test driving three different models he did not rush us to a decision. Everything was perfect from sales to finance to driving away, we were extremely pleased and excited to have our new 2016 C300 Mercedes. For anyone looking to be treated with respect and courtesy, we wholeheartedly recommend Bill Favini at RBM of Alpharetta. Thank you Bill you were AWESOME!!! ~ Mr. and Mrs. Abel S.


Vadim and RBM are first class!

5
keith on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had high expectations for my buying experience and Vadim and RBM exceeded them. Vadim is honest, open and straightforward and is backed up by a very capable team. I love my new Mercedes and look forward to many years of ownership.


Bill Favini is the best, a true professional all the way!

5
Mr. and Mrs. Abel S on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

SUPERB EXPERIENCE at RBM Alpharetta! BILL FAVINI, our sales associate is a true professional all the way, he provided my husband and I excellent service as this was our first experience buying a Mercedes-Benz. Bill was very knowledgeable, and after test driving three different models he did not rush us to a decision. Everything was perfect from sales to finance to driving away, we were extremely pleased and excited to have our new 2016 C300 Mercedes. For anyone looking to be treated with respect and courtesy, we wholeheartedly recommend Bill Favini at RBM of Alpharetta. Thank you Bill you were AWESOME!!! ~ Mr. and Mrs. Abel S.


George is the best!

5
Coatesc24 on 11/17/2016

Customer Service: 5.0 Overall Experience: 5.0

This guy is great.! Very friendly and knowable. Thank you and look forward to doing more business with him your dealership in the future. Thank you!!


Great Buying Experience

5
Gary on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank, commend and congratulate Fabian Tafur on the great experience my wife and I had recently in buying our new Mercedes Benz at RBM of Alpharetta. Fabian is the consummate sales professional. He was extremely knowledgable and helpful in working with us to secure the right model for our needs. He was never worried about selling a car but instead wanted to insure our needs were met. Thanks Fabian, we'll be back to see you for our next Mercedes!


EXCELLENT EXPERIENCE

5
mdoak on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have worked with Michael Pietrzak many times and always have a great experience. He is knowledgeable and gets the best deal possible. The dealership is very nice and everyone is very friendly. I love my new 2017 e300. I would definitely reccomend RBM.


Highly satisfied buyer

5
Lyndsey on 11/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

George Timmes worked with us, and was a true professional. I felt like he had my best interests in mind, instead of just trying to "sell me". Highly recommend this dealership and George, in particular.


Great Dealer - my 2nd new car

5
DanYackel on 11/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Love this dealership. They keep the process of buying a car simple. They are very knowledgeable and above all they are Genuine. They care about doing what is right for the customer and quickly become your trusted advisor.


Pure excellence!

5
Blanco, Augie444 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greatest experience thus far! Bill Favini was outstanding on every aspect of the vehicle and requirements for purchase. With a clean environment and smiling faces, i will definitely be recommending others to RBM of Alpharetta! Extremely satisfied!


BEST CAR BUYING EXPERIENCE!!!!!

5
michelle123 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Wang is the most incredible person you could ever wish to meet. We have bought a number of Mercedes Benz cars from him and he truly makes car buying a very pleasant and easy experience. He goes the extra mile and the whole staff at RBM Alpharetta are absolutely awesome. We would never ever go anywhere else to by our Mercedes Benz vehicles except here. We have just bought a E350 Coupe and we absolutely love the car. our other Mercedes is a 350 GLK.Love love these guys!!! Thank you David, I absolutely love my car xxxxx


Simple, Knowledgeable, and Genuine

5
DanYackel on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love this dealership. They keep the process of buying a car simple. They are very knowledgeable and above all they are Genuine. They care about doing what is right for the customer and quickly become your trusted advisor.


THE M-B OF ALPHARETTA DREAM TEAM - DAN BERRY AND TERESA COX

5
bobscag on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but the utmost of praise for everyone at Mercedes-Benz of Alpharetta, from David Ellis to Peter Leavy and on to the best sales and service team of Dan Berry and Teresa Cox. Dan sells me my new and used cars while Teresa provides flawless service. I have lost count of the number of cars I have purchased from RBM over the past several years, but my family currently drives four Mercedes. Transactions led by Dan Berry at RBM of Atlanta have been so easy, pleasant, and professional, I have literally gone in for service and ended up driving out in a new car. Dan knows the model, color and options I prefer, and is always on the lookout for the perfect car for me. Dan also lets me know when it is the optimal time to trade one of my current cars. I feel as though I have family members looking out for me. I have always felt as though I have gotten nothing but the best deal possible and I trust, value, and respect Dan's advice. Likewise, when it comes to service, Teresa Cox is the best and easily arranges timely and efficient service visits with loaner cars. I have often thought of moving to a Porsche, but the thought of losing my RBM of Alpharetta "family," especially the excellent sales and service team of Dan Berry and Teresa Cox always makes me think twice.


First impression of service..."POOR"..."NOT IMPRESSED"...

2.2
joonnova on 11/12/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state that sales experience was what I expected, excellent, from Mr. Cheek, Mr. Hazelwood and Mr. Williams...This was my first visit to service on 11/11/16 where the experience was poor, from the initial drive up lack of greeting to the end paying the bill!...I had received a "free" 12 point complementary inspection for my vehicle so I set up an appointment for the "free" inspection...I also requested an oil and filter change which I stated that I would pay for...Upon arriving (early) I was greeted by somebody with NO RBM identification and all he said was "where are the keys?", NO good morning, NO welcome to RBM, NO name, NO do I have an appointment, just "where are the keys?"...I was never asked my name, just told to go to the waiting room and someone would find me...A few minutes later the service advisor asked for me in the waiting room, No introduction, NO business card, and the information for what was to be done to my Metris was NOT correct...I informed him I was there for the "free" 12 point inspection and an oil and filter change only...(I later found out his name was Mr. Bucatari)...I also stated to Mr. Bucatari that I had some Metris operational questions and needed assistance at the completion of the service call, he said fine and he would have someone to answer my questions...When the van was completed the bill was also in error, charges were added to the bill for items under the "free" inspection, I pointed this out and Mr. Bucartari said he would take care of it, and he did remove the extra charges...Mr. Williams was there at the completion of the service visit and took all the time I needed for my operational questions...Overall not a pleasant first service visit experience...Should anyone from RBM of Alpharetta like further details or my recommendations to fix these issues please contact me at you earliest convenience...The customer number on the invoice is 384776...Mr. Williams knows who I am...


Fantastic Experience

5
scjani on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The overall RBM experience has consistently been great! My experience with RBM goes back two (2) years as I got my 2008 ML350 serviced there. I had never been on the showroom side until recently when I was in the market to replace my ML. I submitted an online inquiry on a couple vehicles and was greeted with an email response later that afternoon. From that moment on, Kyle Edson was amazing to work with. He made the car buying experience unique by explaining subtle differences between models, patiently letting me test drive the vehicles and finally, going through the best purchase/ lease options. We came across some issues after bringing the vehicle home and Kyle continued to provide impeccable service to ensure we were satisfied.


CLA 45 at RBM

5
CLA45AMGBLACK on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at RBM Alpharetta as I purchased a Mercedes CLA 45 AMG. I asked Reza who handled the sales transaction to have the car prepared for me for a Saturday visit when the car had barely arrived at the dealership. Reza was so helpful in getting my car prepared, inspected and ready for purchase within a few days. I drove over 350 miles to arrive at the dealership knowing that RBM has a great reputation and has high quality vehicles. The entire purchasing process was smooth, they valued my trade appropriately, supported their figures with auction data and sold a vehicle to me at a below market value level. I was very impressed with their service center, dealership amenities and most importantly the personnel inclusive of Reza and Lisa Brennan in the finance department. Thank you for a positive purchase experience!- Andrew & Megan


Fantastic Experience!!!

5
scjani0875 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The overall RBM experience has consistently been great! My experience with RBM goes back two (2) years as I got my 2008 ML350 serviced there. I had never been on the showroom side until recently when I was in the market to replace my ML. I submitted an online inquiry on a couple vehicles and was greeted with an email response later that afternoon. From that moment on, Kyle Edson was amazing to work with. He made the car buying experience unique by explaining subtle differences between models, patiently letting me test drive the vehicles and finally, going through the best purchase/ lease options. We came across some issues after bringing the vehicle home and Kyle continued to provide impeccable service to ensure we were satisfied.


RBM of Alpharetta

5
Teegs on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just bought our second Mercedes from Ron Devalle at RBM of Alpharetta. We purchased a new GLC. Ron is great, professional and streamlines the process to make it seamless. We love the new GLC.


Great Experience !

5
Rinky on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was our first purchase at RBM dealership. Staff was extremely friendly and willing to spend time and respond to all our questions ! We had many :). We worked with Fabian and he is a great guy - very friendly , provided all information we were looking for and some great advice. He is very easy to work with and we will definitely recommend this dealership and especially Fabian !We had met Dan when we came to the dealership the first time. Very experienced guy and the first introduction made us come back to this dealership again !


RBM Alpharetta & Ron Devalle

5
Teegs13 on 11/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just bought our second Mercedes from Ron Devalle, a new GLC. Ron is great, professional and streamlines the process to make it seamless. We love the new GLC.


Impressive

5
Ron on 11/09/2016

Customer Service: 5.0 Overall Facilities: 5.0

RBM of Alpharetta is an impressive dealership due in no small part to its excellent sales staff. Having purchased a number of cars over my lifetime I am particularly sensitive to the importance of a knowledgeable and customer focused sales representative in making the buying experience enjoyable. Kyle Edson epitomizes these qualities and showed genuine interest in what my wife and I were looking for in a new vehicle. From our initial meeting, to the test drive, to the personal followups, Kyle's manner and approach could not have been better. Anyone considering purchasing a Mercedes would be well served to visit RBM of Alpharetta and to ask for Kyle. I can assure you you will not be disappointed, only impressed.


Best experience ever

5
Watson135 on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased many cars and this Dealership was overall the best experience that i have ever had. Extremely friendly staff and no hassle or pressure what so ever .Fabian Tafur was an outstanding salesperson. Got my wife and i exactly what we wanted. Definitely see Fabian if you ever visit this Dealership.


Ron Delvalle atRBM of Alpharetta

5
Mteegardin on 11/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought a new GLC 300 from Ron atRBM, our second Mercedes from him over the past few years. He is a straight shooter, professional with a get it done attitude. Very nice experience working with him. I highly recommend.Overall, the whole RBM of Alpharetta team does a nice job of providing a positive customer experience.


Ron Delvalle atRBM of Alpharetta

5
MAT713 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a new GLC 300 from Ron atRBM, our second Mercedes from him over the past few years. He is a straight shooter, professional with a get it done attitude. Very nice experience working with him. I highly recommend.Overall, the whole RBM of Alpharetta team does a nice job of providing a positive customer experience.


Excellent Customer Service

5
Eusbkd on 11/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ramona Razavi was fantastic to work with on my recent purchase. This is the second Certified Pre-Owned Mercedes that I have purchased from her. It was a pleasant, no pressure experience in a very nice dealership in a convenient location.


Outstanding Customer Service

5
yashwanth katukuri on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought my first Mercedes Benz C Class 2017 a few days ago. I can just say its amazing. Vadim Russu was awesome. Vadim made everything go smooth and he is very professional. i loved it and i recommend Vadim for your car buying experience. The day before I picked up my car, Vadim had of all of my paperwork ready, and just made the process very very easy. I would highly recommend you to visit RBM of Alpharetta at McFarland Parkway. Amazing Customer service. Special Thanks to Vadim and RBM Alpharetta. I'm gonna definitely come back here for my next Mercedes Purchase .. See yaaa soon VADIM Russu:) on Top Of that am Very happy.. Loving My Benz. <3 <3


Best of the Best

5
Salim321 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Me and my wife was looking for Mercedes C class. We are so glad to stop by RBM of Alpharetta and met Vadim Russu. He was exceptionally good and made our purchasing experience like never before. Vadim guide us step by step and never pressure us for anything. We loved it and will refer to everyone. Thanks RBM of Alpharetta and special thanks to Vadim.


Excellent Customer Service!

5
Eusbkd on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ramona Razavi was fantastic to work with on my recent purchase. This is the second Certified Pre-Owned Mercedes that I have purchased from her. It was a pleasant, no pressure experience in a very nice dealership in a convenient location.


New car purchase experience

4.7
Kathy, Cubs fan! on 11/05/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I just purchased my first Mercedes from Kyle Edson. I can't say enough good things about this experience. Kyle made the purchasing process so easy- from taking care of the credit app and payoff information beforehand to keeping everything moving along on the day of purchase and pick up. I felt very well taken care of! I have purchased many cars from other luxury car dealers but this was by far the best experience!!! Thanks Kyle!!


The Best in the Business!

5
R. Eagar on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a used SUV from RBM of Alpharetta and had a great experience working with Andy Sayers. Andy and the entire team were professional, no-pressure, and easy to work with. They even let me test drive the vehicle back to my house to make sure it fit in my garage (I have a small garage). I got a great deal and would encourage anyone to visit RBM of Alpharetta. They break all the misconceptions about car dealerships and are the best in the business!


Easy Car Buying Experience

5
AMickl1 on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

RBM of Alpharetta provided both a pleasant and no pressure experience. I was contacted by Dan Berry after I submitted an online inquiry. Mr. Berry was very professional and assisted me in selecting the vehicle with all the features I wanted. When I requested that the wheels on the vehicle I selected be changed, he worked with the service department to ensure that the wheels would be changed before I arrived since I was traveling from Northeast TN. Additionally, the day arrived I received prompt service. I was in and out within an hour and half. All my paperwork had been previously completed by Mrs. Thompson. I had do was sign. I would definitely recommend RBM and Mr. Berry.


A Very Pleasant Experience

4.8
JamesesofMarietta on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I went into RBM of Alpharetta "just to drive a Mercedes" and left the happy owners of one. David Wang and the staff at RBM of Alpharetta did a first class job of educating us about the car and made the buying experience the most pleasant I've ever had. David's no-pressure, helpful approach was most impressive. He also introduced us to other members of the staff, who all made us feel welcome and appreciated.


Great!!!

5
Gloriette Rawls on 11/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome dealership George Timmes went above and beyond to make sure we were happy.Would recommend to all my family and friends


Excellent experience at RBM Alpharetta

5
Kate Qadir on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best buying experience was at RBM Alpharetta. Our salesman Vadim made our car buying experience perfect!! We walked in knowing exactly what we wanted and he got for us!! Very simple and fast buying experience with Vadim! We are currently loving our new 2016 C450!!! Will be back soon for another buying experience!!


Another Fantastic Experience with RBM of Alpharetta

5
aszeremeta on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had another great experience working with RBM of Alpharetta to lease our new GLS...our third car leased through RBM. Bill Winslow was/is fantastic to work with and I would highly recommend him to family, friends or anyone else looking to purchase or lease a Mercedes. Bill went above the call of duty checking in with us on a day that he wasn't working, just to make sure everything went smoothly for us. We'll definitely be going back to see Bill and RBM for our next vehicle purchase/lease.


RBM Alpharetta

5
Julie C. on 10/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Loved RBM of Alpharetta. Kyle was great to work with. Will be back.


Excellent Service

5
LLRDay74 on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at RBM of Alpharetta (McFarland). Sheaffer was very patient with me as I went back and forth between models. He was able to quickly and accurately pull the purchase together at the last minute. This is my third purchase from him at this dealership and I have enjoyed each car and the great service from Sheaffer.


A top-notch dealership

4.8
Carnut on 10/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our recent new car purchase was the best we have ever experienced in over fifty years of car buying. Our sales representative, Dan Berry, was consistently helpful, courteous, and well-informed. We felt no pressure at all throughout the process, and are quite pleased with our car. We recommend RBM of Alpharetta without reservation.


FABIAN IS THE BEST

5
Quintarrius Shakir on 10/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fabian was frigging amazing! He helped me to purchase my car for a good price, an excellent interest rate, and he was incredibly knowledgeable about the entire car buying process. He never pressured me into a purchase. He made me feel at ease, and this was my first time purchasing a car from a dealership. He was thorough in his guidance, and I loved how he walked me through each step with sharp insight and articulate detail. I would definitely recommend him as your care salesman. Also, the dealership is 5-star. They made me feel so handsome and wealthy.


Superb Experience

5
The Jameses on 10/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

David Wang and entire RBM of Alpharetta staff made our buying experience superb. We only went in the dealership to test drive an E350 and left the dealership an owner of one. David's product knowledge and helpful approach led my wife and I make a quick decision.


Excellent buying experience

5
John Champion on 10/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my car from Fabian Tafur at RBM. He did a great job of understanding my requirements, my interests, and helped me find the car that matched what I was looking to buy. Very helpful, non pressure experience, and available for any questions I had before and after the sale.


Review

5
Roger on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My 4th car purchased from Ron Delvalle at RBM Alpharetta. They make it easy!


Best Dealership In Alpharetta!

5
JoMaRBM82 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After weeks of searching online and visiting numerous dealerships to find just the right vehicle, I stopped by RBM of Alpharetta for a test drive. I was immediately greeted with a warm and cheerful staff, and Derrick Wynn was available to assist with my test drive. Derrick was extremely knowledgeable about each model and how they compare to the competition, and he provided honest, fair and balanced information to all of the questions which I asked. Derrick has a wonderful personality and he makes you feel like he has your best interest in mind, and I believe that he genuinely does. This will be my first dealership of choice for future vehicle considerations and I highly recommend Derrick Wynn for your vehicle needs. I have to also add thanks to the rest of the staff, Pam - who personally trains you on the fine features and technology on your vehicle, she is delightful to work with, as well as Neil, who personally thanked me for my purchase and presented me with a nice gift before leaving, as well as Lisa in finance - what a truly nice person to work with! Their were several additional staff members who also stopped by to introduce themselves to me during my visit, which added to an especially nice experience overall, and I absolutely love my Mercedes!


One word...AMAZING!

5
maroni999 on 10/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought my first Mercedes Benz a few days ago, and I can only sum up my experience in one word: AMAZING! Vadim and David were extremely helpful in getting my monthly payment to an amount I was comfortable with, and I also never once felt pressured. I also appreciated Vadim staying in constant contact with me on the status of my car and when it would be ready for pick-up. The day I picked up my car, Vadim had of all of my paperwork ready, and just made the process seamless and easy. I was literally in and out of the dealership with my new car in under an hour. Words can't express the friendliness, helpfulness, and just all around amazing customer service I received from Vadim and everyone at RBM Alpharetta. I'm most definetely coming back here for my next Mercedes! See ya in 3 years Vadim! :-)


Experience

4.8
Bcwilliams27 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Ramona was awesome. She made everything go smooth. Very nice woman to work with and very professional. I recommend her for your car buying experience.


RBM Of Alpharetta - Excellent Service

5
Gloria Johnson on 10/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

RBM of Alpharetta - Dan Berry and David WangPurchased a 2016 C300W on Saturday October 22, 2016. Both Dan and David provided excellent service with helping me make my decision on my second purchase at RBM. The Financials services, warranties and maintenance services were explained by the Financial manager. I would recommend both Sales men to my friends and family. Thank you for your ongoing support!


Excellent service from first call to dealership visit

4.7
RoyR on 10/24/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the first call to come and test drive a particular car we had found, to the visit and the purchase at the dealership, we were treated warmly and with such an "at ease" relationship with our contact, Bill Winslow. The experience was one of the best we have experienced in purchasing an automobile.


I felt very comfortable with my salesman Kyle Edson

5
GLS63 AMG on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

RBM of Alpharetta is only as good as it's people. This is a people business. Kyle Edson gets this! Thank you for getting my car in from Germany a month quicker than originally anticipated.


Director of franchise sales

5
Billy Evans on 10/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I did not buy a car at this time, but next time I would ask for Kyle. It was a pleasure dealing with a salesperson who know the product and how to deliver it.


Great Experience

5
Nate P on 10/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would definitely purchase again fro this dealership. The complete experience was hassle free and Ron Devalle and the staff made it happen!


Third purchase with Andy

5
Wintervr3 on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third vehicle bought from Andy Sayers and the team at RBM of Alpharetta, and my wife is not the easiest to please, but Andy always comes through for use, he is the best! We will be buying number four from him for sure! Great job thanks Andy!


RBM and Bill Favini - Excellence

5
John on 10/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my 2nd experience and purchase from RBM of Alpharetta. My Sales Associate Bill Favini was superb, super knowledgeable about the vehicles and took the time to educate me on each vehicle in the search criteria. Bill took his time and did not rush me to a decision which was difficult as there were several vehicles that were on my list. We finally decided on a C250 and is was delivered quickly and before leaving I was given personal instruction on all of the features of the vehicle. Everything was perfect from sales to finance to driving away very pleased and excited to have my new Mercedes. I absolutely recommend Bill and the RBM dealership for anyone looking to be treated with respect and courtesy during the typically punishing process of purchasing an automobile. Thank you Bill!!!


Great Experience

5
Nate6190 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ron Delvalle,has been working with me for at least 6 months or more. His follow up kept me informed of the current inventory at his dealership. When he found the car that met my choice as well as my wife we made a purchase. He is a true professional that genuinely care for his customers.


Great easy experience

4.8
Mercedes-fan on 10/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We purchased a vehicle that is a new model so there are very few available. Bill Winslow spent considerable time searching the country for something that matched our want list. He found what we wanted and pulled some strings to get it to us. Bill is not pushy but will give advice and opinions. He is super friendly and easy going. In fact everyone at this location has been terrific. Our last vehicle was from BMW and they were the opposite. No more BMW's for us. We are sold on Mercedes, RBM of Alpharetta and Bill.


George Timmes is a Rock Star

5
kingfish on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole crew made the process simple, satisfying, and stress free. Top shelf attention to detail and red carpet delivery to my beautiful bride on her birthday. Thanks guys.


RBM of Alpharetta Mercedes Benz dealership

5
lovetofly on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My recent purchase of a 2014 E350 Mercedes Benz was handled quickly and professionally. The employees I worked directly with (George Timmes and Teresa Cox) did an exceptional job getting everything done in a timely manner. The new nuances of the 2014 model were explained to me in depth and I am enjoying the updates from my 2010 trade-in. I look forward to enjoying my new car and working with RBM Alpharetta to see if I can reach 300,000 miles.Thanks RBM


Ron Delvalle is a great salesperson - great dealership!

5
Robert McDaniels on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my wife a new Mercedes GLC 300 SUV here. They had great incentives on the remaining 2016 and I got a discount through USAA. Very friendly, great service, and a price well below what Truecar was offering.


Reza Azizi an excellent Sales Person

5
azizi on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I was in the market to buy a new car, I knew exactly where to go, the same place I've been going to for over 15 years. I've always had the best experience in RBM of Alpharetta and Mr. Reza Azizi has always been my "go to guy" for any questions I've had. For my recent purchase of C300 Coup 2017 new car, he was patient and also so meticulous on explaining comparison amongst different Mercedes models and different packages. He is always on time on delivering service. I'm very satisfied with the decision that Reza Azizi helped me made. I love my car. SUPERB JOB Mr. Azizi !


Amazing as always

5
Lojack90 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a Smart car owner, I was so thrilled when RBM of Alpharetta started servicing my vehicle. Since I've been going here, they have always gone WAY above and beyond to ensure I'm satisfied with the service. Never once have they failed to impress. I honestly cannot recommend this dealership higher.


Best in Class Service!

4.8
calcarshopper777 on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was extremely impressed with the level of service I received from RBM of Alpharetta when I purchased my Mercedes E350. My Sales Associate, Reza Azizi was very honest and fair. He helped me purchase the exact car I wanted and assisted me with all the paperwork. Additionally, I had a need to ship my car after the purchase and Reza was very attentive and helped me with throughout the process until the car was delivered to me. Even after the car was delivered, Reza called me to make sure everything was okay. I would highly recommend RMB of Alpharetta and I especially recommend working with Reza Azizi.


Best Dealership Service!

5
calcarshopper777 on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Extremely impressed with the level of service I received from RBM of Alpharetta when I purchased my Mercedes E350. My Sales Associate, Reza Azizi was very honest and fair. He helped me purchase the exact car I wanted and assisted me with all the paperwork. Additionally, I had a need to ship my car after the purchase and Reza was very attentive and helped me with throughout the process until the car was delivered to me. Even after the car was delivered, Reza called me to make sure everything was okay. I would highly recommend RMB of Alpharetta and I especially recommend working with Reza Azizi.


Great cars and great service!

5
happydriver on 10/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Last month, my husband and I purchased a C300 MB from RBM of Alpharetta. Bill Favini, our sales associate, was extremely helpful and flexible with our wacky schedule. We didn't feel rushed, and Bill let us borrow the car for a few hours so that we could do an extended test drive. We decided on a 2014 car that still felt new, and Bill made sure the car was washed, vacuumed, and looking great by the time we finished with the paperwork.This was my first purchase with RBM, and I have to say it was the smoothest and most professional car buying experience I've had to date. (Sharon, the financial services manager, was a delight to work with as well.) I would definitely recommend RBM, and Bill Favini in particular! Bill has continued to be helpful to us even after the purchase -- answering some questions we had about the car after driving for a few days.


Great service and great cars!

5
Happydriver on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last month, my husband and I purchased a C300 MB from RBM of Alpharetta. Bill Favini, our sales associate, was extremely helpful and flexible with our wacky schedule. We didn't feel rushed, and Bill let us borrow the car for a few hours so that we could do an extended test drive. We decided on a 2014 car that still felt new, and Bill made sure the car was washed, vacuumed, and looking great by the time we finished with the paperwork.This was my first purchase with RBM, and I have to say it was the smoothest and most professional car buying experience I've had to date. (Sharon, the financial services manager, was a delight to work with as well.) I would definitely recommend RBM, and Bill Favini in particular! Bill has continued to be helpful to us even after the purchase -- answering some questions we had about the car after driving for a few days.


Excellent Service

5
Scopeland on 10/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at RBM of Alpharetta was wonderful. Vadim Russian was an excellent salesperson, providing excellent customer service without haggling or pressure. The finance service was smooth and efficient. I would recommend RBM of Alpharetta to all my friends and family.


Fantastic Experience

5
Kings on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful, no nonsense, professional experience. Ron was very attentive to us and made us feel valued. He provided excellent customer service, and we are grateful for the experience we had with RMB of Alpharetta.


Great experience with RBM of Alpharetta!!

5
David on 10/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been looking for the right used car for almost a year and had experienced many dealers in the process. This was my first experience with RBM of Alpharetta and Andy Sayers made it great. I was willing to travel anywhere in the country to find the right car, but finding it in my own backyard was a pleasant surprise and Andy made the experience as easy as possible. His knowledge of the vehicle and professionalism made it a great experience! Very pleased with the entire staff at RBM.


Excellent Experience

5
arielledp31 on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the most amazing experience at RBM of Alpharetta. Kyle Edson was very helpful in assisting my husband and I in buying a new car and we got everything we wanted in our purchase. He made the process easy and smooth. I would highly recommend RBM of Alpharetta and would buy from them again in the future!


RBM Alpharetta Buying Experience

5
AlpharettaCEO on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a limited amount of time and knew what I was looking for. Reza spent the time needed with me, could tell that I do not have a lot of time, and had everything prepared for me to come pick up the car. He was able to find EVERYTHING I wanted in the car. Color, options, all of it he had it down to the last detail. I'm excited for the second vehicle we're buying for my company in about 2 weeks.


My time is valuable...and they could see that.

5
AlpharettaCEO on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a limited amount of time and knew what I was looking for. Reza spent the time needed with me, could tell that I do not have a lot of time, and had everything prepared for me to come pick up the car. He was able to find EVERYTHING I wanted in the car. Color, options, all of it he had it down to the last detail. I'm excited for the second vehicle we're buying for my company in about 2 weeks.


Best buying experience

5
Bestexperience.2016 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rbm is the easiest car buying experience, no pressure from sales people. Very enjoyable, would buy from them again. I would recommend Rbm to anyone looking for a hassle free car buying experience. The service is excellent


As always, outstanding client care....

5
Jcoots on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased multiple Mercedes vehicles from Sheaffer Cheek for both our company fleet and as personal vehicles. Each and every time, he and his team prove that while any car dealership can sell cars, it takes a special organization to stand out in what really matters to buyers....how they are treated during the sale and cared for afterward. We would never consider purchasing a Mercedes from anyone but Sheaffer and his team and know that there are many other satisfied clients that feel the same.


Preowned Purchase - Excellent Experience

5
NCBuyer on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience from arrival to departure. Made the buying process easy and quick. Mr. Wang represented the car accurately and everything occurred in a timely manner! Highly recommend for your auto needs!


Professional, no pressure, and accomodating

5
Rachelle Simon on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dan Berry made our car buying experience an absolute pleasure. The two things that really impressed us was his product knowledge and the no pressure sales which made us feel extremely comfortable. Dan took his time with us and made every effort to accommodate any requests we made.The Sales Manager Peter also gave us first class attention and service.Overall our experience was outstanding and we would highly recommend this dealership to anybody thinking of buying a Mercedes.


Great experience at RBM of Alpharetta

5
AlextheLawyer on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales consultant, George Timmes, was extremely professional and knowledgable during the whole process. I highly recommend RBM of Alpharetta to anyone looking to invest in a fantastic vehicle.


Another fine experience with RBM-Alpharetta

5
randy1958 on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Once again, my wife and I had another wonderful experience working with Bill Winslow in our purchase of a 2017 GLE63s. We got the RED carpet treatment. We will only buy our cars from RBM-Alpharetta.


Professional, no pressure and accomodating

5
Rachelle Simon on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan Berry made our car buying experience an absolute pleasure. The two things that really impressed us was his product knowledge and the no pressure sales which made us feel extremely comfortable. Dan took his time with us and made every effort to accommodate any requests we made.The Sales Manager Peter also gave us first class attention and service.Overall our experience was outstanding and we would highly recommend this dealership to anybody thinking of buying a Mercedes.


George is great!

5
Webb77 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really appreciate George! He had awesome customer service and had a lot of knowledge. From the time I met George I felt like I could trust him to be fair throughout the process. You will not be disappointed working with him.


Purchase Pre-Owned 2014 GL550

5
Andy, Milton, GA on 09/29/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We initially were shopping for a new SUV looking at various makes and models. On our first to visit RBM Alpharetta we met Michael Pietrzak and he showed us a few Mercedes G Wagons & GL's. After the education and test drive I asked Mike to contact me it he took something in on trade that met our criteria. Within 10 days he located the perfect car; 2014 GL550 Designo. Negotiations went smoothy meeting with one of RBM's Managers (Neil Turry). The transaction was handled professionally and knowledgably and my time at the dealership was valued. Lisa Brennan quickly got me through financing and we have been very satisfied. We had to take the GL back for a few minor adjustments after the sale and to learn the Command System and the service after the sale has been exemplary.


Very Pleased

5
Susan on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience all around! Everyone was very knowledgeable and helpful! Fabian helped find the right car for me and Diane showed me how to use all the great features.


The BEST car purchasing experience ever!

5
Hutchinson,Kasey10 on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff at RBM has cornered the market on customer service and satisfaction! My overall purchase and vehicle overview was seamless and hassle free! EVERYONE was extremely knowledgeable and willing to assist! Reza Azizi was a stellar associate who has earned my complete trust and commitment!! Thank you RBM and especially Reza!


The Best Ever

5
Breanasharp on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've never had such an easy car buying experience! Ramona so helpful and personable. I just love her!Please see RBM of Alpharetta for all of your Mercedes-Benz needs!


A little snooty and less helpful

3.3
Benz-lover on 09/28/2016

Customer Service: 3.0 Friendliness: 3.0 Overall Experience: 4.0

I came in to test derive a new GLE450 and consider trading in my SL550 roadster. The floor salesperson said they did not have one in inventory. So I left.Two days later I brought my car in for service and noticed a new GLE450 being test driven. When I asked about it, the service Tech said "we got that in yesterday."So, my experience is that they do not want the hassle of making the extra effort to let me know they have a car to drive.I am not a fan of this dealership.---- Since posting this review, The GM has replied and invited me back for another try. I want to be fair and with all the positive reviews. I'll stop back in and try them again. I also visited for warranty service on my 550 and the responsiveness and loaner experience were good.


The perfect car buying experience

5
3Brynteg on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome dealership, Bill Favini helped with my purchase and unlike other salesmen he put no pressure on me to buy and answered every question I had. He made me feel like a friend rather than a customer and if I was to ever buy another car it would definitely be with him! If you want an easy car buying experience go and see Bill Favini!


Great experience

4.8
Ekaterina on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From first walking into the showroom, very clean and welcoming, to driving away with my new car, the overall experience was great. Bill Favini worked with us, he is extremely knowledgable, professional, and easy to work with. A great experience and I greatly recommend this business.


First Class across the board

5
susanandmike on 09/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From our initial greeting upon entering the dealership to our handshake prior to our departure in our new car, the environment at RBM Alpharetta was one of professionalism, hospitality, product knowledge, efficiency, and appreciation for our business. We felt valued as customers as Bill Winslow worked with us to find the vehicle that best suited our needs and price range. This was our first Mercedes-Benz purchase and, based on our experience at RBM, it won't be our last. Thank you!


Every 27 months, same superb service & performance!

5
dickins on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On every single phone call, in every single interaction, and at every opportunity all of the RBM employees absolutely shine. Ron Delvalle, Neil Turrey, Diane Evans, and Tom Ahern in Finance were all beautifully professional, courteous, kind, knowledgable and polished. If there is better staff anywhere I've never met them.


Exceeded my expectations!

5
busylizzy on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gracious, courteous and professional! My first Mercedes-Benz purchase was a great experience! Ron Delvalle and the RBM dealership staff were easy to work with and provided outstanding service!


A Great Experience!!!

5
mamehok on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My total experience with RBM was a pleasure! Vadim was the perfect sales rep! Very informative, but not overbearing! I believe he helped get into the right care! I am very pleased with the whole experience! Also, everyone in the dealership was very nice, approachable and hospitable!


RBM of Alpharetta - Mr. Bill Favini

5
Bulldog on 09/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mercedes Benz, RBM, and their customers are lucky as hell to have a competent and caring business professional like Mr. Bill Favini associated with this brand. We recently purchased our third Mercedes from him. He listens (yes, he really does).. and provides key recommendations for consideration during your decision-making process. Over the past five years, we have conducted business with Mr. Favini via phone, text, email, and face-to-face... and he has not missed a beat in exceeding our expectations. If you are in the market for a Mercedes, contact Bill and don't look back... working with him will be among your best decisions. cjr


Bill Favini

5
Bulldog on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mercedes Benz, RBM, and their customers are lucky as xxxx to have a competent and caring business professional like Mr. Bill Favini associated with this brand. We recently purchased our third Mercedes from him. He listens (yes, he really does).. and provides key recommendations for consideration during your decision-making process. Over the past five years, we have conducted business with Mr. Favini via phone, text, email, and face-to-face... and he has not missed a beat in exceeding our expectations. If you are in the market for a Mercedes, contact Bill and don't look back... working with him will be among your best decisions. cjr


Excellent Experience at RBM

5
SuziP on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience at RBM of Alpharetta. Ron Delvalle and the rest of the staff were extremely helpful during our process of purchasing a new car. Highly recommend them.


"Painless" Car Buying Experience

5
Gray4 on 09/14/2016

Overall Experience: 5.0

This was our second time purchasing an automobile from RBM Alpharetta and having the same team going beyond excellent customer service to make the experience a "positive memorable" one. That was accomplished!! As usual, Andy Sayers spent hours showing their beautiful automobiles. The problem was, trying to decide which one you wanted to take home with you. A big Thank You to the "awesome" RBM Alpharetta team that helped us. I highly recommend this team of professionals for your car buying experience!!


Amazing service and pleasant buying experience

5
MMotion on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we decided to buy an Interstate Grand Tour, I was not looking forward to the whole shopping/dealership experience. What a pleasant surprise it was to meet Sheaffer. My husband had been communicating with him via email and phone, and when we finally made it to the dealership to check out the Interstate, Sheaffer was very helpful and was able to answer all of our questions. He is very knowledgable about all of the features and systems of the Airstream. Not only is he extremely competent, but his honesty and politeness are refreshing. Not once did we feel pressured or rushed. He is also very responsive to communications, not only before you buy, but after. As I sit here typing this, he is speaking with my husband who had a question about one of the features. It is comforting to know that service is a priority with Sheaffer and the RBM dealership. I can say that this was the very best experience I have had buying a new vehicle. The dealership itself is very pleasant and everyone we came in contact with was helpful and friendly. When we get another new vehicle, we would absolutely choose to work with RBM and Sheaffer.


No pressure Easy to work with

5
first timer on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I never thought about purchasing a Mercedes Benz. I met Andy at RBM and he was patient and very willing to help me understand the options available to me and the pluses and minus of each. I kept coming back to him and finally my wife and I felt comfortable enough to make a deal with him


Pleasant Experience

5
HelgaR on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ramona Razavi was very helpful when we bought our new car. We would recommend her if you need a new or used vehicle. It was a pleasant experience.


Great experience

5
Maratgold1 on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a car from the Dealership today. The deal was excellent. But even more important, I really enjoyed the process because of my salesperson Ramona Razavi. She was honest, extremely pleasant, and very helpful. This was by far the best experience buying a car I ever had. Thank you Ramona!


George Timmes was so helpful and knowledge

5
BeckyW on 09/09/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

George Timmes was so helpful and answered all of my questions. I did not feel rushed and enjoyed working with him. He really helped me u dears tans the vaious features available.


Very good experience

5
Happy Prius Owner on 09/08/2016

Friendliness: 5.0 Overall Experience: 5.0

Vadim was a real pleasure to work with. I called initially just to ask a question about a vehicle I had seen on line. He was VERY helpful. When I called back, Vadim was busy so I asked to speak to another salesman. Fabian was equally helpful. I didn't want to waste my time driving up to see the car so I asked about all the flaws. The two of them worked together and detailed every scratch. Vadim even texted me photos!!! I told him that I was coming to see the car and when I arrived, he had it pulled up front and all ready for us to go on a test drive. The car was great, but I am very thorough, so I took it to another local dealer to be checked. They reported minimal "issues" - including dirty air filters. The car fax showed they had been changed by RBM so I was very suspicious. When I got back to RBM and told Vadim, he literally found the service technician who had worked on the car and brought him out to see me. The technician pulled out the filters right in front of me and showed me that they were in fact clean!!! Mmmmh I wonder where the dirt disappeared to that the Toyota dealer found!!........POINT MADE...RBM are true to their word..... I purchased the car. The process was flawless. I believe from conversations with Vadim and the service tech that they only sell decent cars. Others get sent to auction so they don't tarnish their reputation.


Great experience!

4.8
MAO on 09/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been a long time Lexus owner and was ready for a new car. I loved my Lexus but was looking for a change. Mercedes was not even on my list to drive, but decided to drive one based on ratings I read online. I was interested in a 2016 end of year vehicle and first drove the GLC 300 at another dealership and liked the car. I saw a pre owned certified car online at RBM of Alpharetta that I liked and drove to see it. The dealership experience was so much better than I purchased from RBM even though it is 25 miles from my house and the other dealership is 2 miles away. Michael and Neil were good at convincing it was not that far and let me know that the service department will provide loaners if needed. I ended up purchasing a new car and look forward to loving my Mercedes.Everyone was a pleasure to work with and I would recommend visiting RBM of Alpharetta even if it is a long drive!


Easiest Car Buying Experince Ever!

5
DavidtheRealtor on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I inquired about the vehicle that caught my eye on the internet and was quickly contacted by Vadim Russo where he encouraged me to come in and take a look upon its arrival to the store. Vadim answered all my questions and settled my concerns. It was well worth my trip from midtown because I was instantly treated like a valuable customer at RBM and not as another "tire kicker" like at other dealerships. Vadim made me feel like I was a big spender when in fact, I was so excited just to be able to even get into the brand at my price point. My like new CLA250 is beautiful, well cared for, and a great value with all its bells and whistles. My special thanks goes out to Vadim, his attention to detail, and his team at RBM for making my it all so easy! Customer service at its best and I will definitely be back for more!


BEST EXPERIENCE EVER!

5
MsVickie on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time for me to turn in my lease and I had a little over three weeks left to make a decision. I had been working with another dealer and just couldn't close the deal. It was either the right car at the wrong price or the right price and the wrong car! I decided to check the other dealerships in the area and came across RBM of Alpharetta online. I saw an exquisite E350 listed in their inventory with a price that seemed too good to be true. I just had to see it in person. I hesitated because Alpharetta was so far away. After speaking with Andy Sayers, I made an appointment to see and drive the car. Andy informed me he was going to be out and told me that Vadim Russu would take care of me. His last words to me were "you're going to buy that car because it is a beauty." Well, Andy was right! The experience was incredible - who knew that buying a car could be this easy? No pressure, no hassle, no buyers remorse. Every employee was a joy to interact with, especially Neil Turry. It was a celebration after my purchase with pictures and hugs! It was THE BEST EXPERIENCE EVER and well worth the 120 mile round trip!


Wonderful Experience

5
Schaub8 on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We visited the dealership about a month ago and it was probably the best car dealership experience I've ever had. Our sales rep was George Timmes and at no point did we ever feel pressured to make a purchase. George was able to answer all our questions and was very knowledgeable about the different models on the lot. We made the right decision by going to RBM of Alpharetta.


George Timmes Made the Trip Especially Easy

5
lcoates1 on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an excellent experience at this RBM. We were assisted by George Timmes, and he made the experience easy. He was knowledgeable and seemed to really care about making sure we were well taken care of. Further more we were really happy with the outcome - an amazingly well-built car for an even more amazing price. Will recommend RBM of Alpharetta and George over and over again.


Thank you, RBM and Ramona Razavi!

5
diegombz on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had found several dealers with the car I wanted at similar prices and with similar options, but there was never a doubt in my mind that RBM was the place where I felt most comfortable doing business - and their price was still among the most competitive prices. I am extremely happy with my experience with them, particularly with the knowledge, transparency, and friendliness of Ramona Razavi. It is nice to own a car without any doubts in your mind about having received the best service, offer, and vehicle! Definitely a first, and definitely not the last time I will do business with Ramona and RBM. Very recommended!


Excellent Customer Service....,

5
GLE 350 on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just got my brand new SUV GLE 350 from RBM and Andy Sayers , our sales person was so approachable ! I will definitely recommend RBM of Alpharetta!


The way car buying should be

5
J_Neps2016 on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our second experience buying a Mercedes and first time at RBM of Alpharetta. To say the least, our first experience with a different Mercedes dealership in west Texas was stressful, confusing, and disappointing. As our family is growing and our desire to upgrade my wife's car was becoming a more common topic at the house, I was extremely hesitant of going back to any Mercedes dealership. However, being new to Atlanta coupled with a lot of pep talks from the wife we decided to try another Mercedes dealership for a test drive and feel if the experience would be the same. I'm glad we did! Going to RBM of Alpharetta was a great choice for us from the very start. From the receptionist welcoming us to being introduced to Warren Phillips, our sales associate we felt like a valued customer that was shopping for a specific brand for a reason and not just a number to an accounting schedule. Warren was the epitome of professional. He was easy to get along with and extremely interested in making sure our experience would be the best. He clearly has years of experience and takes the time to listen to customers explain what they are looking for, budgeting parameters, and then goes out to find the perfect car. For us, he found the perfect car for my wife while being honest and professional at all times and that alone made the car buying experience perfect for us. Thank you Warren for such a great experience and thanks for staying late to ensure our delivery was completed.


RBM of Alphretta

5
ChelseaBleedBlue on 09/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a first time car buyer, and when arriving at the dealership we were greeted immediately and they took everything from their. It was a smooth process in and out in about and hour and a half. Great customer service!


Wonderful Experience

5
Nelsyb on 09/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealing with RBM of Alpharetta has always been a wonderful experience ! They have a great team, very professional and so friendly. My experience has always been a fantastic experience dealing with Ramona Razavi, our sales person, Dan Barry & Donnie Moore has always been top notch quality. You're in good hands! Thank you all for such a great experience !!


Awesome Experience Ron was incredibly knowledgable and helpf

5
D James on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ron and Donnie were awesome, informative, followed up on information making the process easy and enjoyable I love the car but the guys were very responsive and caring!


Awesome

5
Scuba on 09/02/2016

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a new vehicle here and they are wonderful! Will come back for sure!Pam Ciccateri did a great job going over the entire vehicle and helping with its features and how to use them, great employee!


RBM of Alpharetta is awesome

5
Steve on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great place RBM of Alpharetta! Highly recommend! See Kyle Edson in sales and Pam Ciccateri as concierge to go over all the features and how to use them!


Reza Azizi , RBMs uperman of sales

5
Tom on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

RBM of Alpharetta has the best sales and service team in the southeast. Rena Azizi has sold me 4 SUVs and my brother 2 SUVs and he is the most helpful salesman I have ever dealt with. He brings me back to Mercedes with good deals even when I think I will try something different. Teresa in service is really super to deal with and I love her wit and friendly attitude and the way she always keeps things real. U have to go to RBM of Alpharetta for the best buying and service experience .


Lot of good cars available at this store

4.4
karthikreddy on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

The dealership has big inventory and lot of good pre-owned cars available. They are friendly and rest of the factors are met some expectations.


Great Experience

5
Dale123 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andy Sayers was excellent to deal with, answered all our questions. We are new MB customers and very impressed with the levels of service. This is the way the car buying experience should be.


Fantastic experience!

5
Dmayo1114 on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were initially shopping for certified pre-owned. We shopped around, but at RBM of Alpharetta we test drove a brand new car. Loved it! We were working with Warren Phillips and he was fantastic! However, since we wanted to buy new-we decided to try to buy locally. After talking with our local dealership and a far less pleasant experience, we decided to drive back (2 hours) to work with a salesman and a dealership with a much better all-around experience! Customer service seems to be their goal-and they do it well! We love our new GLS, but even more so loved our experience! Thank you Warren and RBM of Alpharetta!


George Timmes was wonderful.

5
MLSalon on 08/30/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Not ready to buy just yet, but when I am I will return to George Timmes. Very knowledgeable an helpful. I was very impressed by him.


"The best or nothing"

5
marianne on 08/30/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

An overall great car buying experience. We have been buying Japanese cars from the same dealership for the past 20 years and this was our first Mercedes-Benz. RBM of Alpharetta was not the closest Mercedes dealership for us (50+ miles away), but after my initial phone conversation with Warren Phillips, we decided to make the drive to Alpharetta. It was a great purchasing decision and we look forward to working with Teresa Cox when it is time to service our new 2017 GLS450. Thank you Warren, Neil and Tom for making the purchase process seamless. After briefly meeting Teresa Cox in the Service Department, we decided to make the drive to RBM of Alpharetta for our future service appointments as well. Thank you RBM of Alpharetta!


Traded old car in for new C300

5
Jimmy18 on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesperson, Andy Sayers, was professional, delightful, and most of all empathetic to us and understood our needs and wants perfectly. He is a superstar.


Great experience! Derrick was fantastic!

5
Todd B. on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Outstanding experience! 2nd new car purchase from RBM in the last 90 days! Derrick and Donnie were great to work with! We will return for our next new car!


Fantastic experience !

5
Jeff on 08/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased a CPO SL550.. Outstanding process start to finish.


Overall Excellent Experience

5
usxskytrooper07 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The night before our purchase, I requested information and by the time I got up the next morning I already had a voicemail from Andy S and he also sent me information about the car I was interested in. Due to us being about 3 hours away, I called ahead of time and Andy was able to hold the car for me until we got there. We ran into some very bad traffic and arrived at the dealership about 15 minutes before closing. Andy greeted us and did not make us feel rushed despite the late arrival. He had the car ready and parked up front and took us on a test drive immediately. While we were trying to get the price within our budget, several employees engaged us and offered us drinks and refreshments. The sales manager introduced himself and was active in the buying process. We have purchased vehicles from BMW, Hummer, and Cadillac and never had such a smooth and pleasant experience. Even though Andy was scheduled to be at the dealership early the next morning he did not rush the process and was very diligent in showing my wife all of the vehicle features and filled the tank up for our drive home. The dealership gave us umbrellas to take with us as a storm was approaching and everyone was so friendly and helpful. Andy continued to express appreciation for our business days after the purchase and even checked in with us a week or so later as well. This is by far the best dealership I have ever purchased from and will refer as many people as I can here. 5 Star experience!!! Jon M.


True Professional Great Dealership

5
Macjac58 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the second time we have purchased a Mercedes Benz from RBM of Alpharetta. One of the primary reasons my wife and I drove from Charleston, SC, where we now leave, to RBM of Alpharetta was because of Andy Sayers. He was so great during our first experience. Andy spent a lot of time with us over the phone, prior to our visit, getting a good idea as to what we were looking for in a new car. Once we completed this process it was real easy going when we arrived at RBM of Alpharetta. Andy had a number of vehicles ready to show us and spent most of the morning answering all the questions we had and explaining all the features and benefits of each of the cars. We decided on a new GLE350 SUV for my wife. She loves the car and felt really good driving it off the lot. When it is time to buy our next vehicle are first call will be to Andy and RBM of Alpharetta. A True Professional and a Great Dealership.


CLS550

5
palladio2 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill Favini was very easy to work with in the purchase of my car. He is low key and very informative. He does not overwhelm. Thank you for working with us.


Second time as good as the first

5
FJD3 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just completed our second purchase and the process went smoothly just like last time. Derrick Wynn kept us well informed and understood our needs. Nice folks, first class service and good communication are reason why we will continue to use RBM.


Amazing customer service!

5
BK24 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I felt as though Vadim Russu went over and above the call of duty to help me secure my new company car from RBM. Due to internal issues at our company the deal was about 30 days old by the time RBM received their check. Vadim not only followed up with me in a timely manner, never pushing and he actually carefully contacted the correct person at our HQ and found the issue with the check that no one else could seem to do. The day of delivery was swift, easy and an extremely professional experience. I hope the rest of my experience with my new M.Benz is as positive as the purchase experience was.


Absolute pleasure

5
Mvn on 08/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

fantastic customer services overall and "can do" attidude from Ron Delvalle my sales representative . I got the vehicle before expectation date even though Ron had some private commitment to attend to.


Excellent sales experience

5
Dan on 08/28/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I told David what we were looking for. He went right to work and found what we were looking for.We were very pleased with our sales experience.


A 1st class operation!

5
sue from IN on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vadim Russu made my car purchase go so smoothly & handled all details including out of state registration in a very organized and professional manner. Everyone at the dealership made for a very smooth purchasing experience. I couldn't have had a more positive experience!


Top notch customer care

4.8
Sunshine84 on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Purchased my first Mercedes from RBM of Alpharetta. From the initial appointment, through delivery of the vehicle and follow up communication, RBM of Alpharetta has gone out of their way to make sure I was satisfied and happy with my purchase. I would like to thank Ramona Razavi, Tom Ahern and Dianne, but especially Derrick Wynn who worked with me to ensure I got the vehicle I wanted. The communication did not end when I drove out of the dealership as I received videos and had another walk through regarding additional questions about operations of the car. Job well done! I would recommend RBM of Alpharetta to anyone looking to purchase a Mercedes Benz.


Great service

5
Zrkg on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership and Great sales!They are friendly and professional. I bought 2015 GLA-250,I love and enjoy it. If my friends want to buy a new car, I will recommend them come to this dealer.


Great professional service

4.8
New in USA on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Being new to USA, I was looking for a car. After visiting several dealers and shopping several brands, I ended up driving past Mercedes Alpharetta. I was warmly welcomed and dealt with respectfully and professionally. Moreover, they were the only company that I visited that was flexible enough to work with my credentials to get over the credit rating problem that you are facing when you are new to the USA. Great help and a dream car. Thanks Ron Delvalle And Tina for all the great service!


Another Great Experience

5
Rick S on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Second time we have purchased a Mercedes at RBM from our salesperson Schaffer " Champ" Cheek. We are hooked. Easy transaction great service 5 stars on everything. We will never drive anything else or go to any other dealership. Thank You,Rick & Suzanne


We had the Best Experience Purchasing a New Car

5
Matthew on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I had a great experience from start to finish during our recent new vehicle purchase at RBM of Alpharetta. We worked with Mr. Vadim Russu who was very knowledgeable, patient and friendly. There was no high pressure sales tactics or any other 'sales games'. Mr. Russo made this purchase the easiest and best experience we ever had when buying a luxury vehicle. We will definitely return and work with him again in the future.


Great experience with RBM and particularly with Dan Berry.

4.8
Richard Freeman on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would highly recommend RBM to anyone interested in purchasing a Mercedes. Dan Berry was a pleasure to work with as well as everyone else involved.


My first Benz

5
Fred on 08/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Order my GLC 300 4 magic due to options I wanted, Michael Pietrzak checked production schedule and it would not be built until December, Mike checked the schedule and found other cars dealers that already had scheduled with earlier production dates, Mike and the RBM staff negotiated a dealer trade which put their scheduled car onto me, Mike worked on this project for over a week and he came through. I will say if you are buying a new or used car RBM is the place to go, modern and up to date dealership with great people, it makes buying a Mercedes an exciting experience.


Terrific Experience!

5
Cheld50 on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time I met Ramona, our sales person, I was committed to buying a car from her. She was very professional, friendly and knowledgable. We drove 25 miles to the dealership to buy our E350 Pre-certified car. We have dealt with several Mercedes dealerships over 30 years and RBM Alpharetta was just "Terrific" from beginning to end. Neil, the sales manager, and Tom in Finance were very efficient and professional. We enjoyed the experience completely.


Excellent Care, Knowledge and Customer Service

5
WPlatt on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George was a pleasure to work with and a true gentleman with a strong customer satisfaction first collaborative approach. I would highly recommend working with him!!


Amazing Customer Service

5
Lacey on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased with the dealership & exceptionally pleased with Mr. Bill when recently buying a new car. He was very knowledgable, informative & accommodating as he helped me find the right car for me. Diane & Lisa were very helpful as well. I would highly recommend Bill to anyone shopping for a new Mercedes.


Such a Great Experience, We bough two Cars!

5
RIch on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience working with Ron! We made several long visits to the dealership as we evaluated two certified pre-owned cars. Ron worked with us the whole process to get the cars we wanted at a good price and took care of everything.


Excellence!

5
Merc on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George was attentive to our needs. He listened and followed up to the letter. The facility is second to none, and all with whom we dealt were knowledgable and courteous. Thank you!!


Purchase of 2017 GLC300

5
Dr.B on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kyle Edison was great. He was very knowlegable about our GLC 300. Sherrie and I appreciate his calls after the sale. We give him our highest praise. We will return for a new car when our lease is up.


Great experience

5
Michelle09 on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a E350 from Derrick Wynn. I told him what I was looking for and what I wanted to pay. He found the car-- no games, no back and forth. The entire process was quick and painless from beginning to end. I had no intention of buying a car that day, just came in to look. Derrick and the team there made everything so easy, getting the car was a no brainer. It has all the features I wanted and then some. Derrick was professional, friendly, knowledgeable and focused on providing outstanding customer service, which he did. I was referred to RBM by a co worker who said they provided quality service. He was right. I would highly recommend RBM and Derrick. I drove away pretty darn happy and am glad to be part of the Mercedes Benz family. They care about their customers. Diane Evans patiently reviewed all the features with me. I suspect I will need a refresher but she was so patient and thorough.


RBM of Alpharetta made it easy!

5
KSL on 08/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Reza at RBM of Alpharetta was great!! He went above and beyond to make sure my car buying experience was perfect.


Great customer service!

5
Ashley P on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very pleased with RBM Alpharetta. Ron provided excellent customer service. When he knew he was not able to help us right away, he asked George to step in, to ensure that we were attended to and cared for. He was very prepared for our multiple visit and did whatever he could to make our transaction as smooth as possible. We highly recommend Ron and George.


ABOVE AND BEYOND FIRST CLASS!

5
alleppytrv on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Normally I think of first class as a pretty normal declarative phrase. No, really, how often do you hear that service was first class; the guy is first class; classy, classy, classy. But what impresses us the most is forthright human interaction. Honesty beyond doubt as noted in the voice, the eyes, the knowledge, the results. Enter Vadim Russo. My wife, Mary, and I were delighted with this man, his knowledge, his patience (our first Mercedes Benz) his personality (hes so understated hes perfect for his job, and Ive casted theatrical projects), his interest in us (he was delighted that our grandson was born during the sales process, and followed up on our wonderful news). Now once Mary and I decided on the C250, a 2013, Vadim and I got to an eye-to-eye understanding quickly . . . over the phone, messaging, and of course in person. The rest was easy. Neil Turry as I understand it was behind the scenes and I knew the first requests were answered and accommodated very fairly. Lisa Brennan was a joy to work with and made our financing structure very easy. Finally, Dian Evans patiently delivered our car as if she were delivering another baby to us; but this time our baby and not another grandchild. It was a pre-owned C 250. Now when have we been treated like royalty when buying a car? let alone a used car? Absolutely never until we first contacted Vadim Russo.


Reba has helped with the purchase of my first Benz C300 2016

5
Benz on 08/14/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently I bought my car from RBM Of Alpharetta - Mercedes-Benz dealership. I worked with Reza Azizi and bought C300 2016 model. He is very thorough and knowledgeable. I switched from BMW to Benz for the first. I knew all the great things about Benz within in one hour of the time I spent with Reza. What a car buying experience and I really love my car and the dealership. He went above and beyond. He was very informative but never pushed for anything. He helped me to select my car , configured to my wish. I am so happy and the overall experience is great. Ask for area.


Reba has helped me with my first Benz car C300

5
Mohandas on 08/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently I bought my car from RBM Of Alpharetta - Mercedes-Benz dealership. I worked with Reza Azizi and bought C300 2016 model. He is very thorough and knowledgeable. I switched from BMW to Benz for the first. I knew all the great things about Benz within in one hour of the time I spent with Reza. What a car buying experience and I really love my car and the dealership. He went above and beyond. He was very informative but never pushed for anything. He helped me to select my car , configured to my wish. I am so happy and the overall experience is great. Ask for Reza.


Awesome experience

5
Bigbat15 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Wang always finds the best alternatives to ensure you are satisfied and obtain the vehicle you were seeking. Very easy transaction in a timely manner.


Great experience!

4.8
Mikefsa on 08/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently leased a S class and the entire experience was excellent. Rbm, and Ramona Razavi specifically, was fantastic. No pressure, a fair deal on the car, tirelessly worked to get the exact color and features I wanted.......all in a very responsive, open and friendly manner. One of the best car purchasing/leasing experience I have ever had. The pickup was fast, well organized and they took all the time to take me through all the features. A great experience.


Great Sales Consultant

5
Satisfied car buyer on 08/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill Winslow made my car shopping experience a truly wonderful experience. I appreciate the time he took with me and never felt pressured or hurried to make a decision. I bought a preowned vehicle and he let me take the car overnight to have it checked out independently. The folks at RBM Alpharetta are top notch. If you are looking for a Mercedes Benz this should be your first and only stop. Happy car shoppers!


"Exceptional customer service"

4.6
Femmecreole1 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We've just purchased our E-350 last weekend from Ramona Razavi at RBM of Alpharetta, We are very impressed with the level of service we received. She was very patient, knowledgeable and showed us many cars and walked us through the different options that come with the car. She did everything from selling the car to final walk through on delivery. Ramona made the transaction enjoyable and stress free. We will definitely recommend Ramona to all of our friends.


Excellent customer service

5
rodtay68 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole team was extremely helpful in helping me choose what kind of car would best suit me, as well as find a good price that fit within my budget. Everyone was great- Ron, Neil, Sharon and Diane to name a few. I highly recommend this dealership!


RBM Alpharetta is simply the best!

5
AMG GT S Lover on 08/10/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Just took delivery of my 5th Mercedes from RBM Alpharetta, and my sales professional,Bill Winslow, was a pleasure to work with. I have visited other dealerships,but RBM's professionalism and people will keep me coming back.


Professional and easy car buying experience

5
Mercedes E350 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Kyle Edson at RBM of Alpharetta and, as a first-time Mercedes customer, I was impressed with how Kyle found the best car for our needs. We will definitely recommend Kyle and RBM to our friends and family. Very fast, smooth process. Great job by Diane in showing us the many features on our E350.


Professional and easy car-buying experience

5
Mercedes E350 on 08/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I worked with Kyle Edson at RBM of Alpharetta and, as a first-time Mercedes owner, I appreciated the way that Kyle found the right car to fit our needs. The process went very smoothly and everyone was so easy to deal with. Diane also did a great job showing us all the neat features on the car.


Excellent experience

4.8
Elahe Ghaenian Hesaroieh on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first time purchasing car from RBM. David and Warren made it very easy for me to choose my car by explaining the condition and very friendly environment .I completely satisfied and highly recommend RBM to the people.


Great!

5
Kde234 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything went flawlessly. Treated great! Would recommend dealership without reservation. Actually kept travelling from Buckhead to Alpharetta because I liked my first experience with them so well.


Car Buying Experience

5
SURESH KUMAR on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George Timmes provided us one of the best Car buying experience from start to finish. He provided a clear input for us to review and work with him to finish the deal .


Customer Service my priority

5
Golden Bear on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer service from start to finish. Everyone from the concierge, salesman, finance woman, and drive out expert were friendly, courteous, & knowledgable. Very pleased with RBM Alpharetta.


My buying experience with RBM of Alpharetta

5
Spy on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From first walking into the showroom to driving away with my new car, the overall experience was fantastic. Kyle Edson, Neil Turry, Tom Ahern, and Diane Evans are knowledgable, professional, and easy to work with. A great experience!


Amazing GL550

4.8
Ralph Lindsey on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I recently started talking about purchasing another Mercedes, so we looked for a dealership through our Buying Club. They sent out our information to a dealer local to our home. Within 5 minutes Kyle Edson called me and we spoke for several minutes. We set up a time to meet with him and from the moment we met face to face, we hit it off. We had an amazing experience with Kyle and loads of fun and we highly recommend him as a sales person. There was no high pressure sales tactics used at all. When we left we felt as though Kyle was our friend. His follow up and attention to detail is what buying a Mercedes is all about. We had an amazing experience with him and RBM of Alpharetta, from the receptionist all the way to finance and especially the red carpet service. First class service all the way and they are our dealership for future purchases. They truly made it a Mercedes Benz experience. We were taken around the dealership to meet all the people that will be helping with our vehicle in the future. Please visit them and be amazed by the wonderful way they treat you.


My car buying experience with RBM

5
Larry on 08/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From first walking into the showroom to driving away with my new car, the overall experience was fantastic. Kyle Edson, Neil Turry, Tom Ahern, and Diane Evans are knowledgable, professional, and easy to work with. A great experience!


Kyle at RBM of Alpnaretta is THE Best

5
waterbaby1215 on 08/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kyle Edson worked very hard to make sure I bought the right car for me with everything I wanted. He offer d options, pricing, etc with absolutely no pressure and he was as patient as a saint! Kyle worked with their finance department to make sure I got great financing to make the whole process easy. I am pleased with my new GLA and highly recommend RBM of Alpharetta and, most of all, Kyle Edson.


Quick fun process!

5
Pjholloway4 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second experience purchasing my new Mercedes from this dealer with the help of David. Absolutely perfect experience from test drive to finance office. Can't say enough good about not only working with David but everyone in the process.


Outstanding Service ...It Started with Kyle Edson

5
waterbaby1215 on 08/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After almost two decades of driving a fabulous ML I thought it was time for a change! It was had to do because the ML still looked great, had low mileage and drove just fine. I had researched the GLA and liked the look because it was still an SUV but not as large as the ML and drove like a sedan. Then I thought about going with the GLC 300. Kyle was in constant touch, found me the perfect fit of a new 2016 GLA with all the bells and whistles. He has the patience of a saint! I am more than pleased with the service I received from Kyle, he worked so hard on my behalf. He also worked with their finance department to get me a loan rate that couldn't be beat for the best of one stop shopping. Everyone I met at RBM of Alpharetta was friendly and professional. Don't hesitate to make an appointment with Kyle to get yourself the perfect Mercedes.


We doubled our pleasure at RBM of Alpharetta

5
AlphaVol on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As owners of two 16-year-old Mercedes, my wife and I had decided it was time to move into the 21 century of autos. We had been curious for some time about Costco's auto buying program for its members and decided to give it a look. Surely this could not apply to a high-end vehicle such as Mercedes! However, we decided to fill out the online form and give it a try. Literally less than 5 minutes after submitting the form (it was on a Sunday afternoon) we received a personal email from Kyle Edson at RBM of Alpharetta inviting us to come in for a visit so he could explain how the Costco program could save us money. We made an appointment for the next day. Kyle greeted us as soon as we arrived and we were surprised to learn that the prices we were quoted were several thousand dollars less than we had expected. We had very specific ideas about what we wanted on the vehicles and he worked hard to find cars that matched our desires. I decided to wait for the 2017s to come in (about 2 weeks) and he spent the time researching new vehicles being sent to other dealers to find one like I wanted. He was successful and it was diverted from its original destination to RBM with no additional charge to me. During this time we decided to bite the bullet and get two (!!!) new Mercedes so he went through the same process with my wife. They did have a new 2016 SUV on the lot which she immediately fell in love with. We had decided to finance through our bank rather than the dealership for a better rate, but RBM's finance department researched several banks and made it possible for us to do it there for a "one-stop shopping experience."The bottom line is that we drove off with a two new Mercedes (a 2016 GLA and a 2017 GLC) and it was a pleasant experience for everyone. A final surprise: when we were getting the instructions on the new cars, the sales manager appeared out of nowhere to tell us how much they appreciated us putting our faith in RBM of Alpharetta. Now if we can only get another 16 years out of these cars.


I bought two new Mercedes

5
AlphaVol on 08/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As owners of two 16-year-old Mercedes, my wife and I had decided it was time to move into the 21 century of autos. We had been curious for some time about Costco's auto buying program for its members and decided to give it a look. Surely this could not apply to a high-end vehicle such as Mercedes! However, we decided to fill out the online form and give it a try. Literally less than 5 minutes after submitting the form (it was on a Sunday afternoon) we received a personal email from Kyle Edson at RBM of Alpharetta inviting us to come in for a visit so he could explain how the Costco program could save us money. We made an appointment for the next day. Kyle greeted us as soon as we arrived and we were surprised to learn that the prices we were quoted were several thousand dollars less than we had expected. We had very specific ideas about what we wanted on the vehicles and he worked hard to find cars that matched our desires. I decided to wait for the 2017s to come in (about 2 weeks) and he spent the time researching new vehicles being sent to other dealers to find one like I wanted. He was successful and it was diverted from its original destination to RBM with no additional charge to me. During this time we decided to bite the bullet and get two (!!!) new Mercedes so he went through the same process with my wife. They did have a new 2016 SUV on the lot which she immediately fell in love with. We had decided to finance through our bank rather than the dealership for a better rate, but RBM's finance department researched several banks and made it possible for us to do it there for a "one-stop shopping experience."The bottom line is that we drove off with a two new Mercedes (a 2016 GLA and a 2017 GLC) and it was a pleasant experience for everyone. A final surprise: when we were getting the instructions on the new cars, the sales manager appeared out of nowhere to tell us how much they appreciated us putting our faith in RBM of Alpharetta. Now if we can only get another 16 years out of these cars.


Great experience

5
Lena62 on 08/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my first Mercedes at RBM of Alpharetta and I was immediately impressed with the professionalism and courtesy of the staff. I had visited two other dealerships in the metro area and this by far was the best. Vadim was our sales consultant and he went out of his way to answer all questions, was patient and honest. He was very knowledgeable of the vehicle and answered all our questions. The finance team of Sharon and Lisa were also very helpful and knowledgeable.Thanks RBM.


Purchased my first mercedes

5
Momof3 on 08/03/2016

Overall Experience: 5.0

My daughter who interned in a car dealership last summer accompanied me. She is a junior in college majoring in accounting . We met with Bill Favini who treated us very professionally. Through him I purchased my first Mercedes . When we left my daughter said "now that was how a car buying experience should be" . At least on this we were in agreement!


Mercedes MClass experience

5
Lena62 on 08/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership staff were warm, inviting and professional. Everyone from reception to finance were awesome. Vadim worked with me and provided world class care, he listened attentively and clarified all questions asked. I definitely had a positive customer experience and the staff truly exceeded my expectations. Sharon and Lisa provided financial information and were honest and straightforward.Thank you so much.


Fantastic, easy, professional experience!!

5
Keith D on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First experience at this dealership and the salesperson Warren was absolutely outstanding! He spent lots of time answering all of our questions and ensured that we were completely confident in our decisions. The experience was very comfortable and free of any pressure tactics. All of the staff from management to sales to financing to new product orientation/training were all extremely courteous and professional at every encounter. I would not hesitate to use Warren and RBM of Alpharetta again and I would recommend them to anyone looking for a great car and great buying experience!


Great overall experience. Highly Recommend

5
AryaS on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a disappointing experience at RBM Buckhead and Sandy Springs, it was nice to receive excellent service from the staff in Alpharetta. A quick, informative online chat with Dan convinced us that the longer drive to Alpharetta was worth it. Vadim did a great job of presenting different car options and was willing to work on the pricing. We left with a new car and highly recommend this dealership.


Great overall experience. Highly recommend

5
Arya on 08/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After a disappointing experience at RBM Buckhead and Sandy Springs, it was nice to receive excellent service from the staff in Alpharetta. A quick, informative online chat with Dan convinced us that the longer drive to Alpharetta was worth it. Vadim did a great job of presenting different car options and was willing to work on the pricing. We left with a new car and highly recommend this dealership.


Great purchase experience

5
John L. on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience with a new car purchase. From the original appointment to test drive to selecting a specific GLE350 and the finance process, this dealership was a pleasure to do business. Ramona was extremely helpful and truly offered a low pressure and stress free purchasing experience.


Low Pressure, High Information

5
David Kirkup on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent approach to buying a car. Low pressure environment, gave me the information I needed quickly, no games. Found Mercedes ownership to make sense for me financially and even have lower insurance than my previous BMW. Very Happy.


Fast and Easy

5
James Fejedelem on 08/01/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I couldn't believe what I saw. After searching for 3 weeks for an E350 with the color combination I wanted, there it was, at RBM. I called and made a deal over the phone and picked it up 2 days later.


Best Car Dealership Experience Ever!

5
omakad on 08/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we decided to get the second car for our family, I went to Audi, BMW, Lexus and Mercedes to test the cars in the same class. Dealing with Vadim made my decision much easier, as he truly treated me as family or a friend. I didn't experience anything close with other guys. Most dealers will be nice to you until they get you to buy something, but once you start having questions and your purchase takes longer then they expected it all falls into peaces. Not with RBM. Vadim, really did go above and beyond on his job. I have test drove three different cars, on three different occasions and even took the car home over night. He was nothing buy helpful to the max. Answered all the questions and was very familiar with these vehicles. He even drove me home one day on his own time when I didn't have a ride. He didn't want me to get UBER. When I wanted to test drive a car with specific color/trim options that they didn't have on the lot at the time, he offered to let me drive his own car, as it had the options I was looking for. Who does that?! I mean, really impressed and will come back here for my next Benz for sure. Even after the purchase he stayed in contact with me to make sure everything is at 100%. Couldn't recommend him and RBM more.


Fast and Easy

5
James Fejedelem on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I couldn't believe what I saw. After searching for 3 weeks for an E350 with the color combination I wanted, there it was, at RBM. I called and made a deal over the phone and picked it up 2 days later.


Low Pressure, no games, pleasant experience

5
D Kirkup on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent approach to buying a car. Low pressure environment, gave me the information I needed quickly, no games. Found Mercedes ownership to make sense for me financially and even have lower insurance than my previous BMW. Very happy with Vadim Russu as my salesperson. He was professional, low key and informative.


Nothing but the Best in Quality and Service

5
Retired Teacher on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

WOW! I knew that I was in good hands 3 years ago with Bill Favini when I made the purchase of my Mercedes Benz that was my retirement gift to myself. When I decided to upgrade to the 2016 C300 Sedan, I knew that Bill Favini was my first and only call. He had just what I wanted waiting for me to test drive. Bill knows exactly how to provide the quality and service for the best experience. I appreciate the time they take to ensure I was comfortable with the new features of the 2016 models. If you want the best, just call Bill Favini. RBM of Alpharetta is a great dealership that has made a lot of upgrades to ensure the best in quality and service.


The Best in Quality and Service

5
Retired Teacher on 07/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

WOW! I knew that I was in good hands 3 years ago with Bill Favini when I made the purchase of my Mercedes Benz that was my retirement gift to myself. When I decided to upgrade to the 2016 C300 Sedan, I knew that Bill Favini was my first and only call. He had just what I wanted waiting for me to test drive. Bill knows exactly how to provide the quality and service for the best experience. I appreciate the time they take to ensure I was comfortable with the new features of the 2016 models. If you want the best, just call Bill Favini. RBM of Alpharetta is a great dealership that has made a lot of upgrades to ensure the best in quality and service. ~Adel B.


great experience

5
Happy buyer on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to RBM dreading the process of buying a car - boy was I surprised! Best experience I've ever had and the majority of them were with high-end dealerships. I would highly recommend RBM and all the people with whom I dealt.


Good experience

5
Tom0650 on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Really love my car. Very pleased with how the dealership and salesman took care of us. We came from out of town to purchase. They made it worth the drive.


Sweet until the end.

3.8
Buyer on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

George Timmes, the salesmen was very kind and helpful. Everything was great until the finance department tried to tell me that they wouldn't take my check when they took my check the prior week. I don't know what they were insinuating and came off rude. I still don't understand why they would say such a thing when my check from the week prior went through and they didn't seem to have a problem taking my money then (a $1,000 non-refundable check). DIdn't sit right with me. A part from that everything else was great. The sales staff and the service team were very helpful.


Not your typical vehicle purchase

5
lovethiscrossover on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On our first visit to RBM of Alpharetta, we knew we wanted to purchase a Mercedes, did not know which one.Ron came out to greet us before we entered the showroom. He went with us to determine which Model works the best for us. Even though it was 95 degrees and humid, he was in no hurry to rush us back inside. Ron was very helpful and knowledgeable about the features of the various Models.We hope Ron is still at RBM of Alpharetta when it is time for us to Purchase again.We never had a Red Carpet delivery. That was nice.


First Class Service Delivery

4.8
gbt on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

RBM sets itself apart from all others in the car business. From the time you walk in the showroom to either browse around, test drive a car or actually purchase a vehicle you are always treated very well. The service teams are great as well. If you need a sales consultant, ask for David Wang. Very knowledgable, easy to work with and goes out of his way to insure you are completely satisfied!


Great Purchase Experience - Once again

4.8
Gbt on 07/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

RBM sets itself apart from all others in the car business. From the time you walk in the showroom to either browse around, test drive a car or actually purchase a vehicle you are always treated first class. The service teams are great as well. If you need a sales consultant, ask for David Wang. Very knowledgable, easy to work with and goes out of his way to insure you are completely satisfied! I'm on my 3rd Mercedes!


Many thanks for a pleasant experience

5
Bob Snyder on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Having purchase a number of cars over the past many years I can attest to experiences that oftentimes were other than smooth.That was surely not the case in with my recent negotiations withRon Delvalle of RBM of Atlanta. His product knowledge and friendlinessOf communication were exceptional. I would say 5 stars were not enoughTo properly convey my ranking of the dealership and the individual.Im looking forward to a continued relationship with this fine organization.


Excellent

5
Samuel Cobos on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my third Smart Car I have purchased from RBM, and every time It has been a pleasant experience. Warren made the process even better than the previous times, always costumer oriented, It made the car buying flawless this time around. I would recommend anyone to use Warren as a sale/leasing consultant anytime.


Great Experience!!

5
Darrell Somerville on 07/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Derrick Wynn is an outstanding salesperson and made it worth the trip! I have several friends located in and around Atlanta and will definitely recommend him. Thanks again!.


$17,000

Mileage: 48236

Color: BLUE

Transmission: Continuously Variable Transmissi

Body Style: Crossover

City: Alpharetta, GA

Contact seller for Engine Type

$36,999

Mileage: 19861

Color: WHITE

Transmission: 8-Speed Automatic

Body Style: Sedan

City: Alpharetta, GA

Contact seller for Engine Type

$41,599

Mileage: 19413

Color: BLACK

Transmission: 9-Speed Automatic

Body Style: Sedan

City: Alpharetta, GA

Contact seller for Engine Type

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