Ray Catena of Freehold

Upgrade

I went to upgrade for my birthday on 6/29 and I met with Lenny and Nick. Lenny was very helpful, however Nick was not. He was a bit condescending in his tone with an uninterested posture. There was an issue that came up with the promotional deal I was offered in the mail and he basically told me there was nothing he could do for me and did not try to help to see what other options were available for me. He was going to let me walk out of the building. On the other hand Lenny was great, he worked very hard to close the deal although he had me there for several hours. Robert the Product Concierge, was very pleasant and knowledgeable, explained and demonstrated the features of the car professionally and thorough.

Ray Catena #1

Gina, Nick and Robert were a pleasure to work with. All lovely and professional. I have been with Ray Catena dealerships for the past 15 years. Sales and service with Mr. Scoles is pure class. Everything is made so easy and thoroughly explained. Thank you Ray Catena.

A perfect experience in leasing my Mercedes!

Coming from BMW's for the last twenty years I was reluctant to make a switch..Stopped into Ray Catena's in Freedhold NJ..looked around for a minute and was introduced to Nick Castaneda.. Hit it off right away talked about what I was looking for..Made the easiest and most comfortable deal and was on my way..Nick made this experience a great one!!

Best car purchase experinece.

This was most easiest purchase of car. I request on-line quotes and quickly received phone call which was followed by email. With in 2 hours email conversation I picked car with all options. They work with me on price and within few hours I have everything finalize. It took me 10-15 min at dealership to sigh all papers, inspect car and drive very happy customer. No hassles, no managers of managers. Everything was as promised and more. Thank you. And special thank you to Gina Pantano. She did as she promised!!!!

Sales Support - On-going Quality Support

I purchased a Mercedes SUV approximately one year ago from Mercedes Freehold. My Sales Representative was Gina Pantano. Gina worked very creatively to find me the right vehicle. She was very thorough and highly responsive, a service level which continues today, one year after my purchase. I remain very grateful for her efforts.

a great experience in car shopping

I just leased a new Mercedes Benz at Ray Catena Freehold. For the first time in over 30 years of car shopping, Gina made the process painless, she was informative, efficient and very professional with no bs. She listened to what I needed, prepared an offer that was suitable for me, there was no back and forth and I got the car I wanted. The general manager, Leigh, came to introduce herself and cared enough to ask how my experience was. Overall, I was very satisfied and would highly recommend shopping for a car at Ray Catena MB Freehold. I hope the service Dept is equally efficient and pleasant.

Nick Traina Should Be Fired.

With the exception of Nick Traina, the experience with the Ray Catena personnel and facility was positively overwhelming. That was all until the deal was bumped up to the manager, Nick Traina, who was completely unprofessional, arrogant and condescending. He must have missed the customer satisfaction portion of his training. It is actually a shame because it only takes one bad apple to ruin the legacy of a phenomenal reputation.

great experience and staff is friendly

The dealership is very helpful in finding the right car for you and family. The staff is very welcoming and this dealership had a wide selection of cars to choose from.

Great customer service !

It was great purchasing my first Benz! Gina was amazing she was patient and got me in the car I wanted ! I advise you to go see her !Frank

Fantastic Experience

After visiting other local Mercedes Benz dealers in the Monmouth County area I found this location the best by far! Our sales representative Gina Pantano was friendly, efficient, extremely helpful, and accommodating. She searched high and low for the exact model I was looking for and was able to locate it and deliver it quickly. The management here is also very friendly and we never felt the extreme sales pressure that you normally run into. The other dealers we visited, for the most part, ignored us and also didn't follow up when we tried to get information. The employees here are gracious, professional, and knowledgeable. I'm looking forward to driving my GL for a long time to come and would recommend this dealer to anyone looking for a relaxed and professional experience.We'll be back for sure!

Outstanding experience

Superb experience all around with sales and management. Incredibly professional from the moment we walked into the dealership for the first time. Client Advisor, Gina Pantano, was excellent to work with. Proactively found me a material discount through my employer and kept me informed every step of the way during a delivery delay caused by the record snow storm across the East Coast in late January. Leigh Farrell and her full team made the car buying experience very smooth and hassle free. Highly recommend this dealership.

excellent dealership and personnel

we recently leased a 2016 mercedes from the ray catena dealership in freehold...the transaction was completed in a most professional manner...our client representative gina pantano was most helpful and a very hard worker...we were most confident with her ability to guide us through the process.....gina pantano is a credit to the ray catena dealership...she is an integral part of the team...integrity, personable,engaging are all very descriptive of gina...in addition nick traina who we already knew from prior transactions was great and worked behind the scenes to secure a positive experience...thank you to Gina Pantano and Nick Traina

Great Dealership

The sales and management were excellent. Best experience I have had in quite some time. Would recommend them to anyone! If you want excellent service this is place to go.

My Visit to Ray Catena of Freehold

I had a very positive experience both with the sales rep who took care of me, Nick Castaneda and the Sales Manager whose name was also Nick. They were knowledgeable, courteous and professional. They provided me with info as well as showing me personally the vehicles I was interested in.My final comment to them was that is why I bought my newest Mercedes from Ray Catena as I feel the people at Ray Catena are truly a pleasure to work with/ Ira Lenner

Very pleasant and knowledgeable sales staff .

I have owned 5 new Mercedes-Benz cars over the last 10 years and even though I live about 5 miles from the Mercedes dealership I never bought at that dealership because the sales staff was not knowledgeable. After staying at the dealership for hours to try to get the exact car that I wanted they never came through or the price was out of line compared to other dealers that I visited . This time it was not that way. I went to 4 other dealers and then decided to go to Freehold Mercedes-Benz Dealer and I was told that the dealership had a new owner. I must say I was most impressed with the staff. Gina Pantano was terrific. I purchased my new car there for the first time. Gina Pantano was very knowledgeable and efficient. She located a car for me and told me when I could pick it up and it was ready when I arrived at the dealership. She was constantly in touch with me throughout the process which was very reassuring. I will continue to purchase all future vehicles from Gina Pantano. Mercedes is indeed fortunate to have such a wonderful person on staff.

Nothing but positive experiences at this Mercedes dealership

From service, to sales, to finance, my experiences at Mercedes-Benz of Freehold have been nothing short of enjoyable. Over the last month, my family and I have worked with the Freehold team in many aspects, and every member has gone above and beyond to succeed our expectations, and has been happy to do so, too.When bringing in our cars for servicing, Vito and George have been straight-forward and honest, and have made what can be a dreadful trip quite the opposite.When looking to make a new purchase, Dan, Freehold's Sales Manager, and Tom, one of Freehold's Client Advisors, were both so extremely patient, I can't even begin to express my gratitude. Never did I feel like I was just another sale for the month. Their interests were always in finding me a car I was happy with, comfortable in and excited to drive (even after visiting practically every day over the last week). They've put a permanent smile on my face.When discussing financing options, Nick, too, made what many may consider to be the least favorite part of the car-buying process, enjoyable. No question was too small, which was very much appreciated.And even after this process was finished, and the team had already won my business, I learned the ins and outs of my new purchase, with a delivery consultant, Rob, who taught me all there was to know, with so much enthusiasm. And, I was given a big congratulations from their GSM, Anthony.What I can say is this: If you're looking to make any car buying decisions, see Mercedes-Benz of Freehold and meet the Freehold team. My experience has shown me that their #1 priority is making the customer happy. And for the customer, finding a dealership your comfortable with is the most important step.

Outstanding Experience with Willie Barron

I have now purchased 5 cars from the dealer and Willie Barron is my go to guy. He is by far the best car salesman I have ever worked with in my 36 years of buying cars. Willie makes sure that my needs are met and gets me the best deal possible. I have already recommended him to a number of people. I enjoy working with him also because he makes the deals enjoyable. It is clear that he loves the cars that he sells and makes the total experience outstanding. It also helps that he has great support from the general manager, finance team, and concierge professionals.

Salesman

Willie Barron is an excellent Salesman He 1st helped me when I purchase my 2008 C300 and now with my 2012 C300 he is great.

Service Writer

Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fashion. If you need service, look up Vito!!!

Excellent

No high pressure sales tactics very relaxed atmosphere. Bill the salesman just explained all the options and what was available and let me decide what was best for me. They dd not push anything and let their product speak for itself. Very pleasant experience and would highly reccomend.

My Mercedes Experience

My Mercedes GLK lease came due and I went back to the dealer and was lucky enough to get a salesman named Mark Militello.. The salesman was extremely patient with me and took me on numerous test drives. Because I am a woman I have found that many of the male salesmen are very condescending towards women.. Mark was not like this. He treated me like an equal. The Mercedes, the glk that I had for 3 years was a very reliable and fun to drive suv. I was very comfortable in it and it especially had great visibility which in some of the newer cars are lacking especially in the rear window. MY experience with Mercedes and mark militello was exceptional and I would buy another car from mark in the future.

Great Experience no stress

Just bought my first Mercedes from Mercedes-Benz of Freehold. Mark Militello helped me to find the perfect car. He was very helpful and very professional. I would definitely recommend this dealership and working with Mark for your purchase. The entire staff was great.. from the receptionist at the front desk to the gentleman who instructed me on how to use the features in the car. thanks again... super happy with my purchase.

Amazing Experience from Start To Finish

Bought my first Mercedez from Gina Patano, she was absolutely amazing. From start to finish Gina went above and beyond for me. We spent three weeks on this purchase and Gina did everything from making sure the car I picked was the best one suited for me as well as making the paper work an absolute breeze. Nick the financial manager also made everything with this purchase very easy and worked hard to get me the best price possible. I would recommend this dealership to anyone looking to purchase the car of your dreams with the most knowledgeable as well as professional staff there is. I will never go anywhere else for another car again!

Great Sales Performance

Mark Militello - a great guy to deal with! He handled the leasing of my new Mercedes C300 in a professional manner. His expertise and effort in providing me with a vehicle meeting all of my requirements, plus obtaining a great deal for me, was outstanding. I fully recommend Mark in handling your deal.

MB OF FREEHOLD 5 Star Service

Gina was wonderful to work with. If you want to be in good hands and plus receive a great deal then i recommend giving Gina Pantano a call. She was completely transparent with me on all stages of the purchase process. So im certain she will be sure to do the same for you as well.. Not only did she arrange for all of my paperwork to be made readily available for me to just come in, sign and drive. My new 2010 C300 4 Matic was glistening upon my arrival. I would definitely recommend Gina as well as to any of the other people at MB of Freehold. I will be sure to shop again.

Outstanding customer service

I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car into this dealership. Upon arrival, I was directed to my service agent Liz Milo who has been outstanding. She is extremely detailed oriented and truly represents the utmost excellence in customer service. I'm very appreciative in Liz's hard efforts and diligent work ethic in keeping me informed. I highly recommend in bringing your vehicle to Freehold Mercedes Benz and requesting Liz to be your service agent. Thanks !

Above and Beyond Customer Service

I went to Mercedes-Benz of Freehold to see a used Hyundai Elantra Hatchback that I saw listed online. I expected them to be courteous and bring the car around for me to see and leave me to check it out, but I never expected the staff to jump through hoops for someone looking to buy a trade-in at a fraction of the cost of most of their cars. After Gina took me for a test drive she walked me through my options, patiently answered all of the basic questions a first time car buyer would have, and added no pressure to the decision process. I decided to bring back a family member to see the car, and when we decided to start the paperwork it was already near time for the dealership to close. Steve welcomed us in with no rush, and talked with us while the paperwork was started. Nick smoothed every bump in the financing process with optimism, ensuring us that he would make it work. All three of them, as well as the team who stayed to detail and ready the car to make sure I could take it home that night, were wonderful. From start to finish the same three people helped me and were there until I drove away more than two hours after they expected to be home with their families. If that isn't amazing customer service, I don't know what is..

Mercedes Benz of Freehold: best dealership in New Jersey

I just purchased my fifth Mercedes Benz from Mercedes Benz of Freehold. New management, new sales people and new finance manager made buying a car easy and transparent. They are large enough to make things right and they know they have to do right by every customer that walks through the door. I highly recommend Gina Pantano as a salesperson; super knowledgeable and smart, she is an example of the new blood that has made this the best dealership for 2015 and beyond.

I Finally Got It!!!

After many years of hoping to drive a either a BMW or Mercedes Mark Militello made it happen for me. I told him what I wanted and he went above and beyond. Mercedes won and I'm glad it did. I would absolutely recommend Freehold Mercedes Benz from the reception to Mark, Robert Lisi and my experience with the Finance Department as everyone's next choice,

service

I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't say nothing If I don't have nothing good to say..... So I won't say too much.... It was horrible experience, this kind of service should not represent Mercedes family. They should probably change the brand ..... Very disrespectful. ....

Great Sales experience

I have had the pleasure of leasing from Mercedes -Benz of Freehold in the past and it was a No Hassle, congenial and comfortable process. This is what brought me back to Mercedes- Benz of Freehold after doing some window shopping at other various dealerships. I have had lease cars since 1999 and I can say without hesitation this was the most agreeable. I'd like to extend my sincere thank you to Mark Militello. He navigated me thru a process that, at other dealership became somewhat exhausting and confusing. The knowledge and information He gave was honest, straightforward and professional. Thanks Mark and General Manager Tony Genovese for a no pressure and seamless approach to my lease. Sincerely, Frederick Boasi

Best car buying experience!

Great experience. Every person we dealt with was so accommodating, friendly and patient. They made sure we were completely satisfied with everything. Top notch dealership!

THUMBS UP for Mercedes Benz of Freehold and Dennis Smith.

THUMBS UP for Mercedes Benz of Freehold and Dennis Smith. I recently purchased a Certified 2012 Mercedes Benz ML-350 from this dealer. The vehicle had some minor issues which the dealership immediately tended to and corrected. However, I decide to trade it in for a new 2015 ML-350. I spoke with the salesperson, Dennis Smith who took care of all my issues with the service department regarding the issues I had with my 2012 ML - 350 in his usual professional and expeditious manner. It has, and I believe it always will be a true pleasure dealing with Dennis. He showed me several new 2015 ML 350's and we drove them. Fantastic vehicle. Unfortunately they were upgraded models with more features than you can count, but which I really do not use or want. Therefore, they were more than I wished to spend. Dennis knew that I really wanted a new ML-350. He spoke with management and spent a lot of time with them to get me the best deal he could. He thoroughly went over the huge inventory of ML 350's and finally found one and we test drove it. Not only was it the same ride and handling with less features, but it was within the price range I felt comfortable in spending.I purchased my third Mercedes Benz from Dennis on the spot and the next day I drove it home. I have no reservation what-so-ever in recommending Dennis Smith (salesperson) and Mercedes Benz of Freehold to anyone looking to buy a Mercedes - either new or certified. They are truly a "Customer's Dealership." Harold Wien

Not your typical car buying experience....

Very impressed. Mark Militello was our salesman, got us the GLK we wanted and an excellent deal. Totally professional. The entire staff could not have been nicer or more accommodating.

I've not gotten this great treatment anywhere!!!

I leased a 2014 CLA250 and traded in my Cadillac CTS. Mark Militello made my experience as pleasant as possible. He got me a great deal! Everyone at Mercedes-Benz of Freehold was so nice!

First Impressions

I'm a first time Mercedes owner. I've previously owned Lincolns, Infinity, BMW and Acura. Not until I came to Mercedes did I receive the treatment promised, the quality of staff.

They stand behind their product and value the customer!

I'm a long time Mercedes customer who recently moved to the Freehold area. I purchased a certified pre-owned C300 from Freehold Mercedes in 2013 and am extremely impressed with the dealership. The car is perfect of course...No surprise there...But what really impressed me is the level of customer service I received before AND after the sale! I've had the misfortune of dealing with other dealers who conveniently forget your name the moment you sign on the dotted line. I had an unusual issue with my car 1 year after the purchase...The repair was not covered by the MBUSA warranty...I figured I was out of luck but I was wrong. The dealership covered the repair in good faith even though they had no legal obligation to do so! They basically lost all the profit they made when they sold me the car. When does that happen nowadays?? It's refreshing to find a dealer that stands behind their product and is interested in establishing an on-going relationship with the customer. They succeeded in making me a customer for life!

great

bought a 2012 e350 cabriolet from bill hoblitzell . bill did everything and made the process so smooth. great car and great salesman...fred menschner, Yardley, pa.

A+ customer service and sales

I purchased my 2015 C300 on 12/6. Willie was really helpful and let me test drive the CLA and C300. He worked with me to meet a monthly payment I could afford. Billy was also really helpful and thorough with an explanation of everything I was signing. I would most definitely recommend this dealership. A+ for Willie and Billy, thanks. I almost forget to add Robert Lisi from the delivery dept did a phenomenal job of showing me every feature on my car. Well done!

"Recent Service"

I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were very helpful and easy to deal with. I have already had a problem with the car that I created, by hitting a large pothole and bent 2 rims . When purchasing vehicle, my salesman and finance guy recommended getting the tire and wheel package, which I usually don't, but this time I did. Those two rims were over $1100 each. They repaired both rims free of charge with a smile .Dondi the service manager and Walter the service director were excellent to deal with. I even met the general manager Rich .I would definitely recommend this dealer .

Recent purchase

I purchased my first mercedes last month, which I love!!! My family and I had an excellent experience with Willie Barron. He was nice and was doing everything in his power to help me get the car I really wanted that was in my budget. He listened to everything I wanted and my needs and budget and matched me to exactly what I was expecting and more ......If you want good customer service, a friendly environment, some one that is patient and good team work I recommend Mr Barron at the freehold dealership. I would definitely recommend to friends and family as well as future purchase when I'm ready to upgrade!!!

Recent Purchase

I would just like to say that I have owned five mercedes within the last four years. I have always shopped around and come back to Mercedes of Freehold. I love being taken care of and love the respect that I am shown. My most recent purchase was the easiest of all, it was smooth, comfortable and very enjoyable. Purchasing a vehicle for some can be a scary experience but I am here to inform you that Mercedes Freehold was wonderful and Willie Barron made it very enjoyable from the beginning to the conclusion with Nick in Finance. Thank you Mercedes of Freehold for a great experience and I will always recommend you and speak highly of you.

"Professionalism"

I made a deposit on the car that I was really interested in just to find out it was sold the day after. I've never experienced anything like it in my life. I'm glad I didn't get to deal with cheaters from this dealership. Thank you.

On the mark

This was the best new car buying experience I have ever had. I was informed of every milestone date in the process: date of manufacture in Germany, date placed on ship in Germany, date of arrival in Baltimore, delivery to Freehold and date of delivery to me. Jack Coffey was instrumental in the whole buying process and even got involved with the service process for a minor problem. The S550 is the finest driving machine I have ever owned. It's like driving your couch.

My pleasant experiences with Mercedes-Benz of Freehold

I have spent around 3 months to shop for a Mercedes. I finally found the car I loved from Mercedes-Benz of Freehold. The sales rep John Frisch from Freehold was very patient with all my questions and finally helped me to get the Mercedes mode I loved. I had a very frustrated shopping experience with other Mercedes' dealership but Mercedes-Benz of Freehold completely changed my bad impression of all other Mercedes dealerships I had contacted with. Mercedes-Benz of Freehold is best and friendliest and you want spend your money there than anywhere else. The sales rep has the right attitude towards their customers. I am very happy with their services. I will tell all my friends and definitely ask all my family members to go to Freehold dealer to buy a new Mercedes. I will go to Mercedes-Benz of Freehold to buy another new Mercedes in a few years time.

Master of Vehicle Product Knowledge

This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every feature of the Benz C300 sport inside and out. Excellent delivery specialist who gives high quality customer care. Make sure to ask for Robert to give you a product overview after you buy or lease a car.

Best Car Buying Experience!

Overall this was the best car buying experience I have ever had! Chantal in sales is great! She is very professional and knowledgeable. She made my car buying experience a breeze! I highly recommend Chantal and this dealership if you want excellent customer service!

Mark Millitello is excellent

I worked with Mark Millitello and highly recommend him. He is a new sales person in Freehold, but a seasoned car salesman. He was professional, informative and very responsive to any questions that I had.

Review of MBOF and William Hoblitzell

My husband and I both purchased a vehicle this month from Mercedes-Benz of Freehold. Mr. William Hoblitzell took care of the transaction from A-Z. He was most professional and we were extremely happy with the service that we received. I would highly recommend asking for him if you intend to get a Mercedes. He knows his product. Thank you again for all of your help and we are extremely happy.

Excellent Purchase Experience

I purchased a 2014 E250 through the Costco program. Bill Hoblitzell greeted me right away and he proved to be both courteous and knowledgable throughout the experience, from test drive to painstakingly searching for right car that matched my requirements for color and equipment. It has been several weeks since I picked up the vehicle and Bill has stayed in touch to assure me that he is available should I ever have any questions about or require assistance with the car.I highly recommend Mercedes-Benz of Freehold and Bill Hoblitzell should you be in the market for a new car.

Great experience

We were very pleased with the great deal we found at Mercedes-Benz of Freehold. Not to mention, the great service and customer experience provided by our salesperson, William Hoblitzell. This was the first Mercedes we've purchased but not the last.

The Absolute Best Experience Ever!!!!!!!

If you want a great deal, friendly customer service, a family friendly environment and a team that works together throughout the entire process. Truly a First Class Five Star Experience!

The Winning Team

We just purchased our first Mercedes this weekend. We had an awesome experience with Willie Barron. He patiently answered every question and went he extra mile to ensure we would be pleased. When we arrived to pick up the car he had all of the paperwork ready. Christina did an awesome job with the walk through of the car. If you want a first class experience with a first class client advisor, then ask for Willie Barron and if you want the ultimate experience then request Christina for the car walk through. They are the winning team. Thank you both so much and I look forward to working with you again.

Mark Mitello

This is my 5th Mercedes Benz and 1st from Freehold, best experience so far. Working with Mark has been my best experience yet. Mark has gained a lifetime customer after this experience.

Unexpectedly Smooth and Easy

Nobody enjoys the car buying/leasing process less than I do. I contacted MB of Freehold recently via the internet and was routed to Willie Barron to assist me. I did not want to waste my time - I told him what I wanted and what I needed to pay. I told him I did not want to go over there to waste my time or his, because I already liked the car; it was about the numbers. In a very short time frame he was exactly where I needed to be; no B.S., no grey areas. He made it all clear and where I needed it to be. The day I picked up the car I got a flat tire. Willie personally came to my office, picked up my car and took it to get handled immediately. I have leased cars in the past, including BMW and other MB vehicles - Best experience I have ever had was with Willie Barron. Good family man who will try to give you the deal he would want.

MB Freehold

I have been dealing with one salesperson since 1978, Jack Coffey. I have bought or leased about 15 cars from him during that time and have always enjoyed the experience.

Always a great buying experience - See Jack Coffey!

Easily the best Mercedes buying experience. My family has been buying Mercedes from Freehold Mercedes (previously David Michael) since the late 80s. Weve always been treated very well from sales, parts, and service. They always go above and beyond. Our salesman, Jack Coffey, is the best. He always checks up on you throughout the year on the cars you bought and gives you his honest opinion on the vehicles you are looking at. Thank you!

Great Customer Service!

Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repairs on a warranty item. Willie gave informed us of our rights, searched out a loaner for us, and got the car repaired by warranty like it should have been. I feel much better staying with Mercedes (in Freehold) and with Willie.

Fourth Mercedes!

We have been leasing with MB of Freehold for over ten years. Willie Baron is the most pleasant salesman to work with. We have an SUV and were looking to get the GL 450, for the third row, or a Maserati (since we already have an SUV). Willie went above and beyond to make sure that we remained his customers and got us into the GL 450. The Maserati dealer could not believe the deal that we received on our GL making it a no brainer to stay with MB. As long as Willie remains with MB of Freehold we will remain customers. He makes the dreaded car buying process stress free!

Do not go near this dealership

I would never deal with this dealership again !!! I was told and promised multiple times for 3 weeks that my registion would be in ! I was told by the police department to part my new Vechile in my drive way till the registion came in and now it's three weeks !!!! I I do not recommend this dealer ship to any one !!!!!!!!

Very Professional! Great Experience!

I have leased 2 vehicles from Jack Coffey at Freehold Mercedes! He is a very professional, knowledgeable and fair salesman. I highly recommend Jack Coffey and Freehold Mercedes. He makes buying or leasing a vehicle a pleasurable experience. They have a beautiful showroom and great selection of cars.

dara cannon

I was looking for a car which was advertised online. I came into mercedes and was paired with mr baron. He was great. Genuine, helpful, just great customer service overall. I live in ny and drive all the back wwhenever I have a problem. They really take care of you there. I recommend him for all your needs.

Dottye Miller

Willie Barron has been phenomenal in assisting me with the purchase of a Honda Pilot from their sister dealership (Honda of Freehold). He went out of his way to ensure that I was in good hands there and talked me through every step of the process. Because of this, I went back to Willie for the purchase of a Mercedes Benz from his dealership. I was in the process of buying a home and he was extremely patient with waiting for me to close on my house without harassing me for the sale. I would recommend Willie to anyone who is in the market to purchase a car.

Buying my first Mercedes

My car finally died after 11years. After paying for two college tuitions and two weddings,I wanted to try and buy my dream car. I dreaded the thought of dealing with a car salesman so I did most of my research online. Since my husband is retired, I asked him to test drive some cars while I was at work. That is when my husband met "Willie Barron", caring professional salesperson. He found the perfect car for me. Later, after I drove the car he offered us a lower price for the same certified car that was advertised online from another dealership. Everyone was very nice and courteous from finance to repair (a scratch had to be repaired). The best car transaction ever! Just recently Willy contacted us to see how my car is running. I mentioned the garage door opener remote in the car was not working...he came to my house and fixed it! He definitely changed my opinion about car salesmen. I highly recommend Freehold Mercedes and working with "Willie Barron". I love my Mercedes and will use them in the future.Diane

Sold a car without title, shame on this dealer

We are out of state buyers. We went to the dealer two months ago (July 2, 2014) and bought a used 2012 Porsche Cayenne. We got a temporary tag which was only valid in 20 days. The financial manager Billy promised us that we definitely could receive the title in 20 days after the purchase. However, after 2 months, we still did not receive the title. I tried to contact (call and email) Billy many times and ask for the reason, but I got completely ignored by him. No response from financial department of this dealer as well as the general manager. Then we contacted the salesman, Artak, who we think is overall a helpful one. However, it did not make things better. We start to know more illegal things happening there!! He told us that frankly the dealer now still did not have the title and he did not know what's going on there. There is no time frame when they can get the title. He confirmed that the dealer can not know whether they can have the title. I was totally shocked since it should not happen at a such big dealership. It is illegal to sell a car without a title. It is indeed a shame on the dealer. They left a terrible problem to their customers. I am so frustrated to deal with them regarding this issue, as they did not get any follow-up calls and now complete ignore our calls. I do not know when they can have the title or they just can not be able to get the title. I want the truth!!! If we cannot get the title, we will sue this dealer and, meanwhile, report this case to local MVS, BBB, as well as police because of their criminal behavior. All buyers, please do think before step into this dealer.

Disaster of an experience in buying a Mercedes!

I went to Mercedes of Freehold based on an incentive from United Airlines and what a disaster it was. I was trading in a Mercedes and we agreed on a price and they said they had one in stock. I just needed to discuss with my wife if black was ok. I called back and we agreed and I gave a deposit. 4 days later they don't have a car and nothing to offer me. How can you do business that way?

HORRIBLE EXPERIENCE AND 3 HOURS OF WASTED TIME!

Mr. Dan Holden and my experience with him today was horrible. He did not address any of my problems. All he did was waste three hours of my time. I have had my vehicle battery jump started by service 4 times over the last 6 months. My cars battery was replaced months back with another bad and used battery. I spoke with service manager on Friday who told me to bring my car in Monday to have my battery replaced. Dan Holden wasted my time, told me many error codes came up but the battery still shows ok. Also my fuse box cover is missing clips and told me he has to get from a salvage. Really just change the entire cover.Spending 50K on a car at this dealership and this is how i am treated.

Avoid this place at ALL COSTS!!!!!!!

I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes.

Great service experience!

Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Mike as he genuinely strives for customer satisfaction.

Always a ripoff

I bought my car at this dealership. Every service visit starts and ends with extortion.Last one got me to the point where I will never buy another Mercedes in my life. They quoted me over $4000.00 worth of work and the work did not address the concern that made me bring in the car. When I asked about the issue I brought the car in originally for, they told me they needed to do the work they recommended first and they could not tell if anything else was wrong.

Mercedes Benz Dealership to Avoid

Disorganized, unfriendly, discourteous and difficult to do business with. Had a scheduled appointment made with the sales department. When I arrived,they couldn't locate the sales person. Had to wait 15 minutes for another sales person who was rude and disinterested. The sales manager was of no help and gave me misinformation. I have purchased more than a dozen Mercedes Benz vehicles, but would not go back to this dealership. Their prices were high also. Better off to go to Contemporary Motors or Mercedes Benz of Morristown.

new glk350 2014

dealer was very helpful, and look after every need, even through the freezing weather outside, he went above and beyond what I had expected. thank you for making this transition very easy for me.

Treated Like Royalty

My husband and I cam from Ohio to purchase our vehicle. We rarely work with dealerships and I have to say that we were extremely pleased with our experience. Gayle was a pleasure to work with and the dealership was very friendly. We would consider purchasing from them again!

Review

Outstanding service from Gayle Dimitri. Very professional thorough professional. I highly would recommend her for any friend looking to purchase a Mercedes. We end up purchasing a BMW per my daughter wish but I would definitely use her service for my new car

Anthony Tango was very friendly and helpful thru the...

Anthony Tango was very friendly and helpful thru the entire purchase and was a good experience but not a very good experience with the finance team. Could have been better.

1 of the only reasons I go to MB of Freehold...Dondi Pollera

I bought all my Mercedes with Freehold ever since I've worked with Larry Pius (by far the best salesperson I have ever dealt with). The reason for purchasing from this dealership is the excellent service. Dondi Pollera runs the best service I have ever experienced. I have bought many cars (all different brands) but will always buy a Mercedes as long as Dondi is the one I deal with. You will not understand honest service until you deal with Dondi & staff.Lawrence GreenbergMercedes S550

My husband and I bought a GL550 Truck at the Freehold...

My husband and I bought a GL550 Truck at the Freehold dealership. We worked with Gail Dimitri. She was a wonderful salesperson and helped us decide on our truck. We went there thinking we would get the GL450 but when shown the GL550 we changed our mind. Gail was so pleasant to talk to and knew all about each truck. We felt very comfortable with her. Her friendliness and knowledge about Mercedes cars made us decide on our purchase. I would recommend Gail to all my friends in the area if they consider a Mercedes Benz. Andre and Lorrie Katchikian

Gail Dimitri was extremely helpful and knowledgeable in...

Gail Dimitri was extremely helpful and knowledgeable in all aspects of the decision making process for me. I am beyond grateful for her expertise and for her guidance in purchasing my first Mercedes Benz. Every associate that I met at Freehold Mercedes Benz was extremely courteous, professional and knowledgeable. They truly made you feel like you were a part of the team. Tiffany

Mr. Dondi Pollera, (Service Manager at Freehold Mercedes)...

Mr. Dondi Pollera, (Service Manager at Freehold Mercedes) im no longer happy with this dealership and would not recommend them to my worst enemy. Its sad how this place has gone downhill after frank was kicked out!

It was the best experience buying a car I have ever had...

It was the best experience buying a car I have ever had with a dealer. Willie Barron Client Advisor and Eric the Finance Mgr were a pleasure to deal with in regards to my purchase. They were not pushy but were very consultative showing me different options. Second time with this dealer. Call Willie.

Mercedes Benz of Freehold was an excellent experience. I...

Mercedes Benz of Freehold was an excellent experience. I purchased my white ML 350 in less than an hour.Sales Associate Gayle Dimitri promptly welcomed me upon visiting the show room and walked me thru the various options and colors and extras I could request in the car. I owned previously a ML 320 CDI so I knew what I wanted. She knew a lot of details about the car and small details that made me feel confident about purchasing the car. We took a test drive and discussed many options and availabilities. She had access to the inventory on and off site and help me get the car exactly I wanted. I felt comfortable and happy to have chosen Freehold and give them 5 star rating in customer service, speed, friendliness and service are excellent. I would and will recommend any friend and family to Gayle to purchase a Mercedes Benz any time !!I wish all the best to the Mercedes Benz of Freehold to all there staff and departments and especially to Gayle Dimitri.... I love the car and thanks a lot for making it so enjoyable and easy to buy my new car !!!N. DiasML 350 Owner

Gayle was extremely personable and professional through...

Gayle was extremely personable and professional through out the entire transaction. Ms. Dimitri possesses a vast knowledge about the products that she sells and provide us with a pressure free and pleasant buying experience.

I purchase a Audit Q5 from Mercedes of Freehold, even...

I purchase a Audit Q5 from Mercedes of Freehold, even though I Willie Barron was not the original salesman. I just want to say that he was a tremendous help and resource to me. He when above and beyond to help me. I'm a Vice Presiden at PNC Bank and work in the sales & SERVICE industry. Willie and Robert Lisi, (who delivery my car to Philly) was very helpful.

Giuseppe , Tamer, and Lisa were all wonderful. BEST...

Giuseppe , Tamer, and Lisa were all wonderful. BEST Mercedes Dealership in New Jersey and East Coast. I have a 2010 s550 that had a suspension problem that Freehold Mercedes fixed in a day , I was given a loaner even tho I didn't buy my mercedes from them . They're great . Always will go back to them.

OUTSTANDING SERVICE! Mercedes Roadside Assistance brought...

OUTSTANDING SERVICE! Mercedes Roadside Assistance brought me to Mercedes-Benz of Freehold after my fuel pump failed on one of our fleet cars. When I arrived at the service entrance I was greeted immediately by the service manager Dondi Pollera who told me he would get the car into a service bay right away so they could diagnose the problem. He then brought me inside and introduced me to Mary Sabine. From the stack of awards on her desk I knew Mary was going to take good care of me. You can be sure that she delivered! We completed the induction paperwork and she escorted me upstairs to the customer lounge. It was beautifully appointed and peaceful - a great place to relax or catch up on work. The dealership provided a complimentary luncheon. Mary communicated with me regularly during my stay - my car was quickly diagnosed and repaired, the technician even fixed a couple of things he noticed while inspecting the vehicle. This was one of the best service experiences I have ever had. Dondi and Mary took a disastrous beginning of my day and turned it into an enjoyable and productive experience. They really know what they are doing - they really understand service! You can be sure I will return and I will be buying my next Mercedes from Mercedes-Benz of Freehold.

Chantal Michaud and Nick Traina were extremely helpful....

Chantal Michaud and Nick Traina were extremely helpful. Would highly recommend. We always deal with Mercedes Benz of Freehold for great deals and service on all of our vehicles.

the salesman larry pius and the finance manager nick...

the salesman larry pius and the finance manager nick traina could not have been more helpful and informative. They made my experience great and this is my 4th car from your dealearship. You also have a great service dept especially GUISEPPE Vasco he always seems to care very much.thank you

John Frisch was very professional and knowledgeable about...

John Frisch was very professional and knowledgeable about all of the cars and SUVs I considered. He did not push at all. And once I made up my mind, John helped make the transaction as smooth as possible.Both Billy Dye and Robert Lisi are also very good at what they do. After buying other cars from other dealers, I was expecting more pressure at the financial closing however Billy was spot on with how he handled everything at closing. Robert Lisi gave a very detailed overview of all of the features. Thanks guys!

I had a wonderfull experience with Gayle and Robert, they...

I had a wonderfull experience with Gayle and Robert, they were very nice people made me feel like home. I was very satisfied with the sales experience. Gayle made things go quickly and smoothly for the purchase. Also, Robert explained everything and made sure we knew everything we needed to know about the operation of the Mercedes. Thanks to Billy, Gayle and Robert i was able to purchased my first Mercedes Benz.

I have serviced my 2013 C 300 here 3 times. The...

I have serviced my 2013 C 300 here 3 times. The facilities are great, they have a pool table and free snacks/coffee. I would recommend to service your vehicle here.

Mr. Tango was a great salesman with a great personality....

Mr. Tango was a great salesman with a great personality. He was very polite and a great guy to work with. Never once did I feel uncomfortable or out of place. I would recommend him to anyone that is looking for a new or used car. He did everything he could to get the car down to a reasonable price and I was very pleased with his service. I am extremely happy with my car and the way that everything worked out. I wish him the best of luck and I hope to do business with him again in the future.

Chantal Michaud did a highly comprehensive and...

Chantal Michaud did a highly comprehensive and professional job during my recent purchase of a 2014 Mercedes ML350. She has my recommendation....I look forward to future similar transactions.

Well what can I say about Mr. Robert Lisi other than...

Well what can I say about Mr. Robert Lisi other than he's one of the best sales consultant I've ever came across. I was amazed at how knowledgeable and familiar he was with the Mercedes s550. I was a little rough around the edges but he was always so polite, Mr. Lisi as a person in general is a real nice guy. He made my buying experience smooth and easy, i went in to look at 3 cars i feel in love with the first car i forgot about the rest. Mercedes of Freehold hands, down is a great dealer, from the waiting and service area to the amenities they offer. They make you feel good when your purchasing a vehicle from them.

Chantal was extremely helpful this past September in...

Chantal was extremely helpful this past September in making sure the CLA250 I wanted was ordered with all the options I chose. Once the car came in December she made sure it was ready right away, and in a matter of a few hours (some time of which was spent in the well-appointed customer lounge enjoying fresh food & beverages) I was going over the financial aspect of the deal with Nick, who carried me quickly through the process. Before long I was driving away in the new car of my dreams! MB of Freehold is highly recommended by me, and Chantal is absolutely who you want to deal with. She's both professional, knowledgeable, and efficient.

The moment I came in, Robert made me feel welcome and had...

The moment I came in, Robert made me feel welcome and had the car I requested on the Dealership website ready for me to examine, he took the time to explain to me all the features the car had and took me for a test drive, his friendly manner and helpfulness made up my mind about getting this vehicle, without any preasure from him we were able to negotiate a price that was perfect for me and my budget, I couldn't be more happy with the service.

Overall the experience at MB of Freehold was great. ...

Overall the experience at MB of Freehold was great. Chantal was working with me for a few weeks in helping me find a 2014 S 550 and when the dealership got the new S class in, Chantal notified me right away so that i could have a look at it. Of course i loved the car and decided to buy it that same night. The buying process went smoothly and quickly. Chantal answered all the questions i had ,wrapped up the deal, and i was able to take the car home the same night just before closing time. I had a great experience at MB of Freehold, i would strongly recommend the dealer and Chantal to anyone looking to buy from this dealer.

It was an amazing, out of the world experience dealing...

It was an amazing, out of the world experience dealing with the team at MB of Freehold, Very very professional and very thorough on explaining everything about the car. They took a lot of time in showing all the models and features of the cars we were interested in. Everyone should buy a car from MB of Freehold.

All the employees mentioned above were businesslike and...

All the employees mentioned above were businesslike and yet very courteous, They were very friendly who made our experience a day to remember. At the end of the transaction we could not help but take pictures with Billy Tolles with our Toyota Rav4 in the delivery room to help remember the wonderful occasion!

The whole team over at Freehold Mercedes was incredibly...

The whole team over at Freehold Mercedes was incredibly helpful, and incredibly professional. They were straight forward and honest, and an overall pleasure to work with. They were able to locate me the vehicle I was looking for in their current stock and have me drive home in it the same day, not to mention quickly and easily provide me with a generous offer on my trade in. Thanks to Chantal, Val, Barry & the whole team!!!

My husband and I has been shopping around for a new...

My husband and I has been shopping around for a new vehicle for me, and although any Mercedes Benz dealership was the last place I thought we'd end up, walking into Mercedes Benz of Freehold, NJ was the best car buying decision we made! The staff at MB of Freehold that we dealt with were wonderful. From the minute we told our fantastic Sales Person Gayle Dimitri exactly what I wanted in a Mercedes she never stopped until she found me exactly what made me happy the Mercedes Benz CLA250 :). We truly received top notch service from Gayle, Barry Martin the New Car Sales Manager, Billy Dye the Finance Director and General Manager Frank Mastrovito. What an awesome team of professionals! Our entire experience & transaction went smoothly you've got repeat customers in us for sure!Thanks Gayle!

I had the pleasure of dealing with Rob Frazette (Sales)...

I had the pleasure of dealing with Rob Frazette (Sales) and Nick Traina (Finance) at Mercedes Benz of Freehold. Rob was superb. He listened to what I wanted. He found the car I was looking for at a sister dealership in NYC. He had the car shipped to Freehold. He kept me informed of progress via email. He also found me a program with my airline that gave me a discount. Nick was also superb. He came in early on a Saturday morning to accommodate my schedule and complete the transaction. When I arrived, all the paperwork was ready and all I needed to do was sign. Nick made the process easy and stress free. I strongly recommend both Rob and Nick to anyone that wants an easy and pleasant experience buying a car. I referred my own parents to Rob and Nick who also had a pleasant experience buying their car.

I purchased a used car from Robert. He took the time to...

I purchased a used car from Robert. He took the time to familiarize himself with the make and model (Mazda 3I) and made my daughter feel quite comfortable with the car. Robert's knowledge and friendly manner was most welcome. He made the whole experience enjoyable and as painless as possible. I would not hestitate to purchase from the dealership in the future and would welcome working with Robert again.

The level of customer service was excellent, and as a...

The level of customer service was excellent, and as a customer I value the personal attention that was given to me. Chantal has a thorough knowledge of the vehicles, and is able to explain everything about them.

Nothing but bad news! Disorganized and totally...

Nothing but bad news! Disorganized and totally impersonal. If you want to spend 6 or 7 hours of your day and NOT be able to purchase a car without any financing necessary, this is the place to go. No respect for YOUR time. Only concern is corporate policy and profits, not the customer. Worst Mercedes Benz dealer I have ever dealt with. The also only seem to positive reviews???

I went to visit the dealership, Mercedes-Benz of Freehold...

I went to visit the dealership, Mercedes-Benz of Freehold to check out a 2007 Toyota Camry that I saw online and I wasn't disappointed. The car was clean with low mileage and my sales consultant Chantal Michaud made my overall experience at Mercedes-Benz of Freehold exceptional and level of customer service made it a pleasure to deal with. I was greeted by Chantal Michaud who was very knowledgeable and make sure I left completely satisfied. I would highly recommend anyone looking to purchase a vehicle to go by and visit Chantal.

This is our second GLK350 with Freehold Mercedes-Benz and...

This is our second GLK350 with Freehold Mercedes-Benz and we couldn't be happier Our sales man Anthony Tango was both adorable as well as helpful. We wanted a specific color car and although there was not one available, Anthony ,along with manager Barry was able to have a car built to our specific specifications. Always friendly and never saw them flinch, even when we were initially hoping for a car that was local. Anthony did what ever it took to find us, or build us the exact car we were hoping to purchase. We have only had positive experiences with this dealership and this purchase was very smooth. Looking forward to long time relationship with this team of professionals.

Mr. Willie Barron was extremely professional and ...

Mr. Willie Barron was extremely professional and patient with me. Mr. Barron helped me find the perfect Birthday gift for my mother. Even in the middle of his personal tragedy, which I found out after my purchase, Mr. Barron stayed focused and committed to my mother's concerns. Not only have recommended Mr. Barron to a couple of my friends and co workers like Dr. Daniel Louis, I have placed a picture of his card on Facebook and recommended him to everyone. Mr. Willie Barron of Mercedes Benz in Freehold is a great salesman and a gentleman.Respectfully,LeRoy Holland, Senior Physician AssistantNew York State Society of Physician Assistant Past President

I do not even know where to begin! The overall experience...

I do not even know where to begin! The overall experience is one that will stand out for many years to come. From the great customer service I received upon entering the Dealership doors by Jennifer Stojanov, the Financial Advisor Billy Dye, to my Sales Representative Chantal Michaud, I was in Awe. Chantal was unmistakenly very professional, understanding to my EVERY needs & wants. She worked diligently to get me a deal I could not refuse. Thank you to the Mercedes Benz of Freehold, I am elated to have become a part of the MB family! ( How did I wait this long before making such a great commitment!?! )

Chantal Michaud understands the combination of customer...

Chantal Michaud understands the combination of customer care and product which produces a winner at mercedes benz of freehold.Thank you for your thorough concern to make another happy customer.It makes it easy to recommend family and friends to you.

Chantal was very pleasant throughout the whole process....

Chantal was very pleasant throughout the whole process. She understood my concerns and responded promptly to any request I had. Would definitely work with her on my next purchase.

Chantal was without a doubt the best sales representative...

Chantal was without a doubt the best sales representative I have ever dealt with when purchasing a car. She was extremely knowledgeable about every aspect of the several vehicles I was interested in . She was very patient and never once seemed like her attention was anywhere else but with me. The sales experience was very quick and painless. And she got me in the perfect vehicle that I was looking for and had me driving home in less than 3 hours complete with all paperwork handled and she even had my rental car picked up so I would not have to worry about it. Every call I have made to her since the sale has been extremely helpful and pleasant. She is the true package when you are looking for a car. Do not hesitate to find her at the freehold Mercedes dealer when you go to buy a car there. You will be very happy . Thanks again for such a great experience !

Best car buying experience of my life!!! Anthony Tango is...

Best car buying experience of my life!!! Anthony Tango is the man, great work my friend. I look forward to buying all my future cars from you and Freehold Mercedes!!!!

Amazing experience got in there they helped me with my...

Amazing experience got in there they helped me with my unique situation and did everything in their power to make it work out Rob was great I dealt with him directly

Frank Mastrovito and Ana Husman made my car buying...

Frank Mastrovito and Ana Husman made my car buying experience with Mercedes Benz of Freehold exceptional. I cannot wait to relive that car buying experience for many cars to come. Frank and Ana exhausted all of their resources to make sure I had the best option for me when it came to my CLA250. They were not like normal car sales man who seem like they are working against you, Ana and Frank were working with me to make anything and everything work. I truly appreciate all of their hard work and would recommend them to anyone and everyone.

It was a great buying experience from the dealership. I...

It was a great buying experience from the dealership. I had worked with Chantal, Billy, Lee, Mitchell. All of them are very professional to make the purchase process smooth. The price they offered is very competitive. I hardly provide review for anything but the whole experience was so nice that I recommend this dealership for a great buying experience. I hope the future experience also will be as good as I had for the purchase.

Anthony was a very knowledgeable and helpful dealer. He...

Anthony was a very knowledgeable and helpful dealer. He made my car buying experience stress-free and relaxing. I would recommend not only Anthony but the entire Mercedes-Benz of Freehold to anyone looking to buy a new or used car!

The #1 reason we choose this dealership was because of...

The #1 reason we choose this dealership was because of the outstanding service Anthony Tago provided to us.He made it stress free and is a great person to work with.Thank you Anthony I love my S class

What an amazing place and experience! I leased a brand...

What an amazing place and experience! I leased a brand new Mercedes Benz on 10/16/2013 and was amazed and treated beyond a customer but more like a family member. Paul Vallejo knew I was price shopping and had a deal on the table at Ray Catena of Edison. Paul quickly got in touch with his general sales manager Mr. Lee Jooyeong and offered me a much better deal and an opportunity become part of Mercedes Benz of Freehold's Family. Larry Pius, handled all my new car paper work (took over for Paul) and also the return of my current end of leased vehicle. Mitchell Kasoff looked over my returned end of lease vehicle and give me a zero bill and reassurance that everything has been taken care of. Dondi Pollera, took care of an earlier service issue I had with my returned vehicle that was serviced at an earlier time. Mr. Pollera took very good care of me to make things right. Mr. Pollera cares very much about is service customers and Mercedes Benz of Freehold is lucky to have him working there.As far as everyone I had dealt with Larry Pius and Lee Jooyeong were without a doubt incredible and gave me the most amazing experience. Lee Jooyeong was the guy behind the scenes working out the magic numbers and ultimately making me very happy! I never got to actually meet Mr. Jooyeong but I wanted to tell you thank you for making me a very happy customer.Frank Mastrovito the general manager, even though I did not personally meet him, I attended a dinner they had tonight and every third Wednesday of every month for their customers. Mr. Mastrovito takes very good care of his customers and employees and makes everyone feel like they are part of his family. He is an amazing person and I don't even know him. I use to be a Ray Catena customer with the lease end vehicle I returned today. I never felt like I was ever part of Ray Catena's family. After I bought my car I never heard from Ray Catena again. Never got invited to dinners or special events or anything that would show they appreciate there customers. I only bought my car today and I already feel like I am part of Mercedes Benz of Freehold's Family.I would highly recommend this dealership. Before you buy a car from Ray Catena, I would without a doubt call Mercedes Benz of Freehold and try to get Mr. Jooyeong to work out new numbers for you. You would be glad you did!Thank you again Mercedes Benz of Freehold, You gave me a 5 Star Experience!John M.

We purchased a new car with the help of Robert Lisi....

We purchased a new car with the help of Robert Lisi. Robert is extremely knowledgeable, friendly, and professional. He explained all of the features available in the 2014 then worked with us to find a car that matched all of our needs. When we picked up our car Robert provided a thorough orientation of the entire vehicle. Prior to coming to MB of Freehold we had visited another dealership. That experience didn't come close to the presentation provided by Robert. After we purchased the car Robert called us to see how we are enjoying it and if we had any questions. It was a pleasure working with Robert!

From the moment I met Chantal I knew it was going to be a...

From the moment I met Chantal I knew it was going to be a great experience buying my new car. Chantal was extremely patient with me and answered all of my questions - and there were many. Chantal kept in contact with me from the moment my car was being built to the minute it arrived at the dealership. She even called me the following day after purchasing the car to see if I had any more questions and to let me know she will still be there any time I need her.Thank you agin,S Levin

We referenced dealership reviews before our initial visit...

We referenced dealership reviews before our initial visit to a MB showroom. All Paul Vallejo reviews included a 5 star rating. Paul is the consummate sales professional. Knowledgeable, patient, honest and completely focused on satisfying all your questions and concerns about your investment in a MB. Our goal was to educate ourselves about the product and options but walked out owning a MB. If youre in the market to lease, buy certified or new, find Paul. You will have a wonderful experience. I didnt think I would ever say that about buying a car but I have.

MB of Freehold is an awesome place to do business... and...

MB of Freehold is an awesome place to do business... and Paul Vallejo was an excellant business man... I've met few places where they judge people and would not be interested in making a sale.. this was completely different and I was sure within minutes that I would buy a car there... we did work for a week to complete the deal; Paul handled it very well and I never regretted working with him over that period... He was knowledgeable and took care of all paperwork... I'm very happy to have bought the C300W4 and more than pleased to have did it here in Freehold...

Paul is by far the best salesman I have ever encountered....

Paul is by far the best salesman I have ever encountered. His sincerity is unparalleled as is his courtesy and professionalism. I will recommend him to all people in the market for a luxury car.

This was the second Mercedes E350 we purchased from MB of...

This was the second Mercedes E350 we purchased from MB of Freehold this year. What drew us back was the amazing experience we had working with Paul Vallejo. Over my past 50 years of driving and car ownership (and a similar number for my wife) we have dealt with dozens of car salespeople. Paul was, by far, the most sincere and engaging one of the lot. Paul did everything he could to accomodate our needs and our desires. I would heartilly recommend MB of Freehold, and specifically Paul Vallejo, to anyone looking for not just a luxury car, but a luxury experience. I must also say that the final step in buying any car, dealing with the Finance person, was actually easy and stress free. Billy Dye personable, accomodating, and helpful with no pressure at all.

Nothing less than a fantastic experience, Paul Vallejo...

Nothing less than a fantastic experience, Paul Vallejo was an exceptional client adviser who not only gave great knowledgeable information about my car but also great advice about life period. He was patient and kind and is an asset to this dealership. I would recommend all my family and friends and hope for further success in my career so I can come back to this dealer. This dealership is 5-star and I gave that rating because of the amazing service and kindness.

Great experience! My sales representative was Nick C and...

Great experience! My sales representative was Nick C and I could not be happier with my purchase and the way I was treated as a customer. Very honest, friendly and knowledgeable sales team. The price advertised was the price i paid and I got a great car. 07 Lexus GS 350 AWD.

I had an amazing experience at this dealership. They have...

I had an amazing experience at this dealership. They have an excellent customer service, professional in every aspect and overall knowledgeable in delivering what the customer is looking for. Chantal was my sales representative and I have but great things to say about my experience with her. Her tactful coordination with bank and insurance to get all the paperwork ready minimizing the wait time on my pick up day was priceless.From a very happy customer!!Mrs. Palma

Anthony was great .. very helpful .. eager to please .....

Anthony was great .. very helpful .. eager to please .. followed up with me to insure my request for service was being processed. The Insurance company made an error in processing the paperwork and Anthony followed with them to fix the problem. I recommend him without hesitation.

I recently purchased my new cla250 here at mercedes benz...

I recently purchased my new cla250 here at mercedes benz of freehold. Along the process it was a pleasure working with Robert Lisi. He was very kind,caring and knowledgeable. I wanted a certain color and features for my vehicle and right away he was quick to find exactly what i was looking for. From begining to end it was a very smooth process. He was very patient and answered every question i had about the vehicle. if you ever want to purchase a car here at mercedes benz Robert is the best!

Robert Lisi is an excellent salesperson. He actually...

Robert Lisi is an excellent salesperson. He actually cared about my needs and concerns. It was a pleasure working with him because he was able to answer every question I had (and there were many) which proved he was very knowledgeable about the product he is selling. My experience at Mercedes Benz of Freehold is such a positive one starting with the sales department, finance department, and all aspects of the service department including the greeters as soon as I pull up. I am happy to be a part of the Mercedes Benz of Freehold family.

Very professional atmosphere. Robert did an outstanding...

Very professional atmosphere. Robert did an outstanding job. Financing was easy, I would recommend the use of texting or cell phones in the future. Thanks

I had a very positive experience at the dealership about...

I had a very positive experience at the dealership about three weeks ago when I decided to purchase my pre-owned MB C300. The staff was well informed, courteous and very easy to deal with. In particular I'd like to single out Robert Frazette who was the salesman that I primarily dealt with. While the car was in a great condition, I also believe that I got at at the right price. Both the sales and Finance staff (Val Pereira, Barry Crincoli) were quite knowledgeable and straight forward in explaining the process and the terms to me. Also, the discussions were generally good without any of the hustling tactics that some of us might have experienced at other dealerships.Overall I'd recommend this dealership if you are in the market for a car.

Chantal was very courteous and pleasant to work with in...

Chantal was very courteous and pleasant to work with in helping my wife and I find our new leased vehicle. I would definitely come back and buy another car from Chantal in the future. We are very happy with our new 2014 C300 Sport 4 Matic Sedan. We really love the color. Sincerely,Frank C. Barto, III

Paul did an amazing job in helping us purchase our...

Paul did an amazing job in helping us purchase our Toyota. It was an extremely busy day, but Paul gave my family 100% attention in making us and my little ones feel comfortable. He was sincere, professional and caring and in making the sale not feel like a sale at all. I've always dreaded the car shopping and buying experience, but Paul Vallejo has completely changed my outlook.

Ms. Michaud is very patience to help me chosen the car I...

Ms. Michaud is very patience to help me chosen the car I like. She has great knowledge and passion. She even called me back see whether I need any help. I have a great experience with her and look forward to work with her in the near future.

While buying a car, I was helped by the specialist...

While buying a car, I was helped by the specialist consultant Robert Lisi. He is an excellent professional who made my car buying experience the most pleasant one. He spent a qualitative time with me offering various vehicles, describing their differences, and helped me to come up with the best vehicle choice to suit my needs. Robert is very amiable and patient personality. I highly recommend Robert to those who seek to obtain highly qualitative professional assistance in choosing the vehicle of your choice!

The best, stress free experience I have ever had buying a...

The best, stress free experience I have ever had buying a car. Anthony Tango showed superior customer service skills! I will definitely be a return customer!

Good service, good attention, sales person looked to find...

Good service, good attention, sales person looked to find alternatives to help me find the right car, area of opportunity is to look for ways to reduce waiting time to close deal .

We were looking to purchase a Mercedes Benz. Anna was...

We were looking to purchase a Mercedes Benz. Anna was very responsive and helpful and helped us make the decision. After we made the decision, the features that we were looking for were hard to get. She did the necessary follow-up and managed to get us the car with the features were were looking for. Anna helped us get a good price on the car, too. The manager (Barry) and the finance people were extremely helpful and worked with us to close the deal.We are very happy with the service we received from Anna and Mercedes Benz of Freehold and would absolutely recommend them for any car purchase.Thanking you,Srinivas Lanka

Paul Vallejo was great!!...He made us feel welcomed and...

Paul Vallejo was great!!...He made us feel welcomed and had an upbeat personality. He took his time when explaining things and was very knowledgeable when asked questions. Even though the car I wanted was sold, Paul went out his way to make sure I walked out satisfied with a better car. I would definitely recommend Paul!

There aren't enough accolades to use for Chantal. ...

There aren't enough accolades to use for Chantal. After four terrible experiences ,leasing other Mercedes, she was refreshing and secured you a permanent customer. You are a very lucky dealership to have Chantal in your employment. Oh....one more thing, WHAT A DEAL!!!Laurel Filler

I had a real good experience buying a car from MB of...

I had a real good experience buying a car from MB of Freehold. Chantal was great and always followed with phone calls to make sure we were happy with our car. She did every thing she'd promised and was wonderful to deal with throughout the deal. We will definitely recommend her to friends and family for future purchases.Nagy & Rania

I have to say my experience with Chantal was perfect....

I have to say my experience with Chantal was perfect. This car was a surprise for my wife and she amde a very easy enjoyable experience and I would gladly buy another car from her in the future.Jamie Lore

Dealing with Chantal C . Michaud was a experience . Not...

Dealing with Chantal C . Michaud was a experience . Not only is she very progressional , but honest and considerable . She definitely knows how to deliver good customer service. Thank you for the deal of a life time .You opened up a whole new world for me. You guys at Mercedes - Benz of freehold are the greatest ! Thank you for making my dreams come true.

Anthony Tango was extremely helpful and went out of his...

Anthony Tango was extremely helpful and went out of his way to meet my needs. My car buying experience was stress free. This is why I have given my experience a rating of "5-Great".I will highly recommend Anthony and Mercedes of Freehold to my friends and family.

This was my first Mercedes purchase and the overall...

This was my first Mercedes purchase and the overall experience was great. They took care of everything, were very open and honest and i was very satisfies with the final deal. Chantal did a great job from the test drive to the closing signature and great followup as well.This is the only dealer you should buy your Mercedes from.

I would like to thank Chantal Michaud making my dream...

I would like to thank Chantal Michaud making my dream come true also big thanks to Mr. Lee Jooyeong and Billy Dye for making this deal possible. This was best car buying experience ever. I did get fantastic deal on the car and also fantastic deal on trade. I came all the way from Indiana and walk away with best car EVER. Chantal was very professional and knowledgeable and super nice from the start to end. Team MB of Freehold you so much for everything I could not thank you guys enough :)

We dropped our 2008 Mercedes off the evening prior to it...

We dropped our 2008 Mercedes off the evening prior to it being serviced. The overnight drop box was convenient and we had no problem locating the envelope to fill out, as well as a pen to write with. The area was well lit and we did not feel uneasy about leaving the car. I might add... we never made an appointment ahead of time. We happened to be in the area and decided it was best to have the car serviced (tire problem). I had intended to call the dealership the next morning, but I was pleasantly surprised when I received a phone call from Mary first thing in the a.m. with a diagnosis and cost for repairs. Mary was very nice to speak with on the phone, and she was knowledgeable about the repairs that were needed. The completion time for the repair was first rate. The car was ready in just a few hours and when we arrived to pick up the car, it had been washed complimentary. Mercedes Benz of Freehold went over and above servicing this vehicle, when they could have made us wait without scheduling the appointment ahead of time. I would have liked to discuss a few issues I have with my car with a service manager, but there was a meeting in progress and no one was available, but no problem, I can discuss at a later time. I felt that my vehicle was expertly serviced and would recommend this dealership over any other. Thank You for your help!

Upon arrival, I experienced exceptional customer service....

Upon arrival, I experienced exceptional customer service. I was immediately greeted yet given the freedom to look around without being followed or having to listen to a push, money-hungry sales person. After browsing and identifying a a few cars of interest, I sat with Paul Vallejo, my sales consultant, who was very hospitiable, patient, and knowledgeble. My visit was exactly what I had hope for or more (pleasant and pressure-free). Along with the geniune warmth of Paul and the other Mercedes Freehold staff, there are vehicles available for every budget and countless models from which to choose, and not limited to Mercedes exclusively. The Freehold dealership also sells other new/used brand cars.How I am treated and valued when I'm paying for a serivce matters more to me than merely the product or service itself. It's a package deal for me. Provide me with exceptional customer service AND a consistently realiable product/serivce, and I will become an instant, loyal customer. Seriously, if you're going to buy a dependable, luxury car, buy a Mercedes, and if/when you're going to buy your Mercedes, buy it from the Freehold dealership. I did, and with Paul's guidance, I drove home that same day with a very welll-priced Mercedes.

We recently purchased a car from here and we are very...

We recently purchased a car from here and we are very pleased with the experience thanks to Chantal Michaud. She answered all of our questions and was very friendly. We will definitely come back for another car!

Chantal was very pleasent to deal with she did what she...

Chantal was very pleasent to deal with she did what she said she would do and always follows up with a phone call....would buy a car from Freehold Mercedes anytime....Jim Martin

Overall, working with this dealer and Chantal was a...

Overall, working with this dealer and Chantal was a wonderful experience. I had a lot of questions and Chantal always responded in a timely and pleasant manner. I am very pleased with my new 2014 GLJ259BT and would highly recommend this dealer and Chantal.

Working with this dealer was a pleasant experience. This...

Working with this dealer was a pleasant experience. This is the third auto that I have purchased from this dealer. Our sales rep was Chantal Michaud. She was very efficient and working out the details of the sale was handled very smoothly. When it came to picking up the new auto, all of the paperwork was ready to be signed and Chantal was very helpful in going through the process.

Our client advisor Chantal C. Michaud was awesome. She...

Our client advisor Chantal C. Michaud was awesome. She answer all our questions and work with us and got us a great deal. Her level of professionalism was great.

From the beginning it was a very enjoyable experience. We...

From the beginning it was a very enjoyable experience. We were very satisfied from a customer's point of view with Anthony Tango's salesmanship, his knowledge of the C-300 and his ability to make us feel comfortable.

My wife and I were treated like gold from the moment we...

My wife and I were treated like gold from the moment we entered the dealership. The associates were not concerned with how much you were spending but that you felt welcome at the dealership. Every question and concern was dealt with quickly and professionally. The associates Willie and Billy are great assets to this organization.

MBofF had a great selection of automobiles. Paul Vallejo...

MBofF had a great selection of automobiles. Paul Vallejo product knowledge of all autos tested was amazing. I will definitely purchase another vehicle with him.

After several dealerships, we found ourselves at Mercedes...

After several dealerships, we found ourselves at Mercedes Benz of Freehold. Needless to say, this was not a local dealership for us, and the drive, although scenic, was a distance from our home. However, there was an immediate positive difference in the atmosphere, when we arrived. It started with that first hello, and friendly smile. This came from the young woman who initially greeted us. Unfortunately, her name has slipped my mind, and puzzling is the inability to locate her photo on the Dealerships employee website, although, I may have simply missed it. However, that first encounter with an employee within any establishment can essentially retain a potential customer, or result in a quick exit. Ultimately, for me, this depends on the reception, professionalism, courtesy, warmth and most importantly, an unassuming body language. In any event, this young woman sat behind a counter, in front of her computer. We told her our name and upon locating us on her computer screen - she quickly informed us that Rob would be over to meet us.When Rob came over, he quickly said hello, introduced himself, and asked if we cared for anything to drink. Robs demeanor was warm and very pleasant. In fact, his personality proved to be easy-going, friendly, energetic and knowledgeable of the vehicle. As we test drove and discussed the vehicle, I asked him basic questions about himself (i.e. where he grew up). Robs answers were funny, honest and quite humble. Rob was clearly a pleasure to work with during this ultimate purchase. Upon returning to the Dealership, Rob was responsive and answered our many questions about the vehicle. When unsure, his response was to find appropriate resources within the dealership who more knowledgeable and experienced. Robs energy, enthusiasm, and mien remained positive throughout the entire process, and time was not a factor. My overall experience with Mercedes Benz of Freehold was positive. Customer Service was exceptional, with a warm and friendly atmosphere. The excellent price for my vehicle was possible because of one man, Frank Mastrovito, the General Manger. Frank proved that patience is a virtue, and that the Dealership surely appreciated my business. However, it would not be at the cost of just another sale. Frank simply required a few more hours. By giving Frank the time he needed, I was ecstatic to learn that a rate was secured that I could not have anticipated or received on my own. Thank you again, Frank, and all those people around you who make your Dealership work as a team.Susan K.

We were hopeful about our experience, since the...

We were hopeful about our experience, since the dealership was clean and well-organized. Unfortunately, that's where it ended for us. The salesman was nice, but very nonchalant about gaining our business--almost as if we were bothering him with our used-car purchase. We were interested in a car we saw on their lot. It had one price on the window sticker and the salesman told us it was another price and basically too bad about the price difference. He then insisted that there was no sticker on the car with the price we saw. When we went outside to look at the vehicle, the salesman asked us to walk from the back to the front of the dealership (where they moved our car that was being appraised) and then to drive back to the lot where the vehicle was. On the way to our vehicle we saw some employees drive back to the lot quickly. As we were driving back to the lot, the car was coming back out. Miraculously, when we got to the car, the window sticker was missing. Unfortunately we didn't think to take a picture of it beforehand. Who would expect it to come to that?!PS - We should have done our homework. This dealer pads their reviews by writing their own positive reviews and giving themselves 5 stars. I am a digital marketer--it is VERY obvious they do this and who at the dealership does this. BEWARE: They have an "F" with the BBB!

I recently leased a car with Robert Lisi's...

I recently leased a car with Robert Lisi's assistance. He was exceptionally professional. I would highly recommend going to see him. He was very knowledgeable and his service made it the best experience I've ever had at a car dealership.

Chantal was friendly, knowledgeable and trustworthy. She...

Chantal was friendly, knowledgeable and trustworthy. She helped me through the whole buying process on a used Lexus SUV. She made the purchase procedure very easy and enjoyable: if you're looking for a smooth & zero-hassle car purchase yet still with good price, call Chantal !

Paul was a great guy to deal with. He helped us so much...

Paul was a great guy to deal with. He helped us so much and I would greatly recommend him to anyone ! Very friendly , thanks for making our first car so easy !!YENIFERS

The sales associates were very friendly, and were able to...

The sales associates were very friendly, and were able to help with everything we needed. The car was very well prepared and the process was pretty straight forward. Not to mention its always a better experience when the person your dealing with is beautiful as well!

All staff were friendly and courteous. Facility is clean...

All staff were friendly and courteous. Facility is clean and welcoming. Vehicle was well prepared and fairly priced. The purchase was conducted without pressure and concluded in one afternoon.

THEY LIED ME!!!!! NEVER AGAIN!!!!! I TALKED TO MY...

THEY LIED ME!!!!! NEVER AGAIN!!!!! I TALKED TO MY INSURANCE BROKER AND HE TOLD ME YOU TOOK MY ADVANTAGE!!!!!!!!! THANKS FOR NOTHING!!!!!!!!!!!!!! I HOPE YOU ARE HAPPY!!!!!!

The staff at Mercedes Benz of Freehold made my first...

The staff at Mercedes Benz of Freehold made my first leasing experience enjoyable. You feel valued as a customer, and they make it a point to answer any questions/concerns you may have. Robert Frazette in particular was great to work with, and goes above and beyond to make sure the customer is comfortable and satisfied with their purchase. I will definitely purchase/lease again with him for my next vehicle!

Chantal is great. My family has bought two cars from her...

Chantal is great. My family has bought two cars from her within a week. Very personable. I would recommend this dealer to anyone. See Chantal!!

Excellent service, product knowledge, and searched for...

Excellent service, product knowledge, and searched for non-traditional rebates. Add courteous demeanor and thus sold us a vehicle. Paul will have a long and successful career with MB in Freehold. Thanks again. Dr. Sawiris

Even though I wasnt there to buy a new car I was treated...

Even though I wasnt there to buy a new car I was treated with nothing but respect and professionalism, I highly recommendYou go see Paul Vallejo. I will buy again with Paul

Willie Barron, was outstanding, Willie delivered...

Willie Barron, was outstanding, Willie delivered outstanding service and listen to all my needs. And I must say that Willie went above my expectation and deliver everything I asked for. Mercedes is very lucky to have a salesman of that caliber. Willy offer something that isn't in this business anymore patient and understanding I appreciate the service that Willie Barron gave me. And I look forward to doing my next deal with Willie for my wife's truck. Warmest Regards,Gregory Gladden

We had a very pleasant experience with MB of Freehold...

We had a very pleasant experience with MB of Freehold especially meeting Paul Vallejo. He was very patient with us, answering all our questions, very helpful and informative. It was already past 8pm before a holiday when we left the dealership and he still had a big smile and patience for us. We took pictures so we would not forget our experience with Mr. Paul Vallejo of MB of Freehold !!!

Paul Vallejo was a fantastic sales person. I am never...

Paul Vallejo was a fantastic sales person. I am never that guy that buys on the same day and he made me brake my golden rule. He was very professional and knew his product up and down. I have been looking for about three months now and he really was able to make me leave happy and content. I went there just to look but after an hour with him I knew that was the car I wanted. He was able to talk about all the different features and I actually learned a lot from everything he was saying. Even after the deal was done, it was late on a holiday weekend and he would not go home until he went over every single feature the car had. I really appreciate all his time apologize to his wife for having him get home late for a last minute customer. I would certainly recommend him to anyone buying a car. Now a day its hard to find outstanding customer service like this!!!Dave Ferrer

Paul is a fantastic representative of not only his...

Paul is a fantastic representative of not only his dealership, but the entire Mercedes-Benz brand. Paul and I shared a similar passion for cars that was extremely beneficial to my buying experience. Surprisingly, I did not like the first vehicle I test drove. Paul was able to think on his feet and guide me to a car that I fell in love with. If it was not for Paul's passion and quick thinking, I would have left the dealership very disappointed. Instead, I am elated and cannot thank him enough. I endorse him wholeheartedly and recommend him to the highest level.

It was a really great experience for me buying my...

It was a really great experience for me buying my Mercedes Benz E350 here in this dealership. Paul Vallejo was really professional and helpful! He was really patient answering all the questions that I needed to ask about the car and helped me along the process of the purchase. He was very friendly and informative. After getting the car, he explained all the features of the car and everything else that I needed to know about the car. His explanation was very thorough and concise. I would definitely recommend this dealership to anyone who is looking for luxury cars, their service is remarkably satisfying.

MB of Freehold is a great dealership to buy a new Benz....