Service was excellent, and the car is fantastic; our expectations were exceeded! Thank you, Steve Richman, for your professionalism and making this a wonderful experience for us!
Great service easy transition
Ed Bartoli was whom took care of me and he did an exceptional job. He understood my needs and he understood my financial standpoint. He made leasing my car one of the easiest, fastest and most comfortable purchase of a vehicle that I have ever made. I would definitely recommend this location to family and friends. Thank you.
Thank you Anna!
Anna was wonderful. She explained everything involved with the servicing of my RX350. I really appreciate her professionalism and tell all of my friends that own Lexus to see Anna for service.
Ed Bartoli does it again!
I once again went back to lexus of Larchmont to deal with Ed Bartoli who just knows how to treat people the right way along with getting an awesome deal on my new car... Thanks Ed..
Ed bartoli is fhe man!!
Fast negotiation, great selection, got an amazing deal and felt no pressure. They are all about customer service! Nancy is amazing too. Patient answered all my questions months leading up to my purchase. You guys are great and hope to work again on the next ride!
Simply Great Experience
Sent an vehicle purchase inquiry via TrueCar, and got a very quick response from Nancy finding a car that matched my preferences near perfectly. My questions and concerns were quickly answered. There was no beating around the bush about getting a deal, she simply quoted me the best price right off the bat that no other dealer could match.The people in the service department were very knowledgeable in explaining and demonstrating the various features of the vehicle in great detail.
We recently acquired our third Lexus from this dealership, and the transactions have always been smooth and painless. All paperwork is completed smoothly, and things are ready when they say they will be.
Everyone at this dealership was great to deal with. The process was easy and transparent. Our salesman, Steve Richman was a very nice guy, very thorough and honest. He made the leasing process nice and easy for us. Would highly recommend.
Outstanding dealership &Saleforce
Noel Greenstein is an outstanding salesman.He went all out to help my husband and I purchase a new 350RX.He exudes confidence in his presentation.He made sure that we knew how to maintain the car efficiently.
Purchase of new Lexus
This was my second purchase from Steve Richman. The process was as easy and quick as could be. Everything was done as explained and expected.
Lease return exchange
Noel was excellent from start to finish!'Made process easy and painless! Would recommend dealer to friends and family!! Just like commercials say, " you are treated as family at Ray Catenas places!
I LOVE MY NEW LEXUS
I hadn't bought a car in 13 years and when I went to Ray Catena Lexus in Larchmont, New York it was a dream experience. I can't say enough about Noel Greenstein, my salesman and his manager Ralph. They were so accommodating and patient. I got everything I could possibly want in a car at a great price. Noel explained everything there was to know about the car. Everything went so smoothly with the financing and Noel even dealt with my insurance company and processed the state registration. I have never seen such amazing service. Noel asked the technician Brian to sit with me in my new car and patiently explain all the cool electronic features. When I came back the next day to deliver some papers he asked technician Mitch to review things to make sure I was comfortable. He encouraged me to come back anytime for more pointers since I am older and technologically challenged. The car has features I didn't know were possible. I first saw the car on a Lexus commercial and said to myself, wow! I never could have imaged having one and always dreamed of having a sports car with automatic transmission. And now I do! It is the Lexus sports car, RC 300. What an awesome car! You have to check it out.
Everyone we dealt with was excellent, especially Anthony Tuf
Manager was very helpful. Our salesman, Anthony Tufo wasvery knowledgeable and organized. It was a pleasure working with him. Dalton was extremely helpful in showing us the features of the car.
excellent experience dealing with mike barone well informed
Mike Barone was very helpful dealing with my new car purchase would highly recommend him to anyone interested in new car, made buying my new Lexus very easy.
I purchased my first Lexus with Ed Bartoli. He is one of the best sales consultants I've ever dealt with. He is personable, friendly, accommodating, and understands your needs. Ed handled all the transactions from beginning to end. He is not pushy. The whole process was smooth and stress free. If you are looking for a Lexus, meet with Ed. He is great! I definitely would purchase another Lexus from him. :)
Anthony Tufo was outstanding. He made the buying a new car experience really easy and stress free. I felt comfortable through out the whole process and he didn't make me feel obligated to buy a car, unlike other dealerships I've been to. I would definitely go back to him for my next car.Thanks again Anthony
First Time Customer Definitley Not the Last!
Everyone from start to finish made my transaction incredibly easy. Although I live in NJ the experience with my hometown dealership caused me to search elsewhere. I can't say enough how fortunate I feel to come upon Ray Catena Lexus of Larchmont. This is my first Lexus and if I end up sticking with the brand I will most certainly be a loyal Ray Catena customer.
Made a great decision!
Decided to lease another car with Lexus of Larchmont and dealt with Steve Richman both times. He is a great salesman and aims to please. I am very happy with my new 2016 NX 200t.
lease of 2016 RX350
Great experience. Noel Greenstein very knowledgeable and friendly without being pushy. Values my time and has everything ready on time. Values me as a customer. I love both the sales and service departments. I highly recommend Noel, the dealership and of course the car.
3rd Lexus Lease
For three lease terms straight I have dealt with Noel Greenstein, each time he has went above and beyond my expectations. He made each transition seamless and unstressful. He accommodated me with my odd available hours as well as helped me get a better deal each time. When I deal with Noel it does not seem like I am dealing with a salesperson who works on commission, it feels like I am dealing with a friend. Until Noel I have never had a good car purchasing/lease experience and I highly recommend him to everyone.
Whatever you want!
Ray Catena Lexus is all about customer service. Whatever they can do to make the customer happy, in terms of sales and service, they do!
Car lease on 12/17/15
I've been leasing cars from this dealer for many years. My salesman, Steve Richman is professional in every way. I'm satisfied with my deal and would not hesitate to recommend Steve and Ralph Michilli to people I know.
leasing my new RX 350
This is the 4th RX 350 I have leased from Ray Catena Larchmont plus my wife leases an LS 460. Each time we have used Noel Greenstein as our salesperson and the experience each time was outstanding. Noel really knows his customers needs and we always feel we are getting an excellent deal. Noel Greenstein in particular and the Ray Catena Larchmont dealership should receive recognition for appreciating the value of a returning customer.
leasing my IS 300 FSPORT
I had a wonderful experince working with Noel Greenstein. There was no going back and forth he gave me a great deal and I would reccomend him to anyone.
Dealer was excellent. I was able to get a test drive immediately and thorough overview of the vehicle. My salesman (Ed Bartoli) did an excellent job of finding the exact car I wanted and giving me a fair price without the usual back and forth haggling. He was also quite friendly. Everyone at the dealership was extremely helpful and extremely friendly without being pushy (which was refreshing for a car dealership!) I would highly recommend.
Never again, rude atitude.
This review is for Steven Richman. We bought a brand new LX570 2016 from this salesman. He was ok until we made a deposit and closed the deal but after that he just turned his real face and we did not enjoy the whole process. He knew nothing about this car, he refused to offer any additional help, service or information. It was like he wants us to leave and he is rushing for something. It is not what you expect when you pay 98k for a car. NEVER AGAIN Mr. Steven Richman
Ed Bartoli made the leasing process of my new Lexus very simple and get me a great deal. I will recommend him and Ray Catena when considering purchasing/leasing a Lexus. In addition, Nancy Sardos was instrumental in keeping me informed on the status of the vehicle I was interested in purchasing.
Very satisfied customer
Mr. Steve Richman is a straight shooter, I appreciate his abundance of knowledgewhich allowed for a smooth purchase experience. It was very easy for me to make a realistic decision, for the vehicle I purchased.
Dealership is very professional
The dealership is very professional and my salesman, Noel, was excellent. The best quality I found in my salesman was that he is honest (which is a rarity in car salesmen). I left feeling Noel gave me the best deal he could and that he worked to satisfy my needs. In addition, the technician who went over the new car with me was very helpful and courteous. I would recommend this dealership and Noel to anyone looking for a new Lexus.
Smooth Transition To A New Lexus
The dealership worked very hard to help me find the NX that met all my requirements at an excellent price and arranged for me to take delivery at a time that worked with my schedule. When I took delivery, Mitch gave us a thorough introduction to all the new features of the car. Moving from my IS 250 to the NX 200T was seamless. Noel Greenstein and Ralph Michilli worked very hard to make this possible. We have gotten many cars from Ray Catena Lexus. Thanks to all for another positive experience!
The Best Experience.
I have now leased 3 vehicles from Ray Catena Lexus and I have dealt with Anthony Tufo from the very beginning. Anthony is very professional, patient, straight forward, clear, easy to talk to and has always been willing to go the extra mile to make sure I am satisfied. I cannot imagine that there are better sales people than Anthony. He is on the top of the heap in my opinion. Great job Anthony. Thanks.I worked with Bill for the first time today. Bill was awesome in explaining the features of the vehicle. He was very knowledgeable to made sure that all my questions were answered to my satisfaction. Thank you Bill.
Another Awesome Experience Leasing a New Lexus
Last month I leased a 2015 Lexus RX 350 for myself with Ed Bartoli who was awesome and because of the level of service and excellent advice of Ed I just leased today another Lexus for my wife. Ed and the Ray Catena Lexus team of Jeff Hapoienu and Billy Conroy were awesome and thank you for the excellent service.
Covered all of our concerns
We had a major issue with a check engine light and other issues with our vehicle which has over 145,000 miles. Repaired completely to our satisfaction. Pleasant and courteous, explaining all that was required in complete detail.
I called Steve Richman at Ray Catena Lexus to work out a deal over the phone once I had selected the car that I wanted to lease. I drove to the dealership the next morning. My car was waiting outside for me. I signed the lease, the disclosures, had my plates put on the new car and left the dealership in less than one hour. No hassles, no pressure to buy extras after I signed the lease. I have leased many vehicles in the past and this was the best experience that I have ever had. I highly recommend working with Steve Richman. He is knowledgeable, experienced and cuts right to the chase. No BS and doesn't waste his time or yours!!!
Do not buy a Lexus anywhere else!!!
Excellent service from Start to Finish! They are worth traveling to from anywhere in the tri-state area. They will provide the best PRICING and this is after shopping around! and certainly the best sales and expertise : Happy Customer!!!! Thank you Ed.
Poor Customer Service
On September 8th, we visited the Lexus dealership in New Rochelle and were very disappointed with the customer service from the sales person assigned to us. He showed no interest in trying to assist with answering our questions. We mentioned our experience to the receptionist who apologized but at that point we already felt unwelcomed and left with the impression that since we were minorities that our business was not valued. My daughter recommended the Lexus dealership in Westport CT, which is where we purchased our vehicle that same day. We could not have been happier with the excellent customer service. The sales person and staff stayed after 10.00 pm to ensure that we received our vehicle the same day. We will recommend them in a heart beat and are very pleased with our SUV -thanks again to Lexus in Westport, CT.
Great Experience at Ray Catena with Noel Greenstein
I leased my first Lexus (2015 GS 350) with Noel. He took the time to find the right car with the options I wanted, and got back to me with a great deal on a new lease. Noel went out of his way, took my calls day or night and continues to make sure that I am a 100% satisfied customer.
Excellent Service As Usual
This is the 3rd Lexus we leased with Steve Richmond. Steve is honest and efficient. He answers all questions about 0 down, deals, etc quickly. We always feel like family in the dealership and we love the cars as well.
4th Lexus with Steve
Steve is great. We talked to him as our current lease was ended that we were looking to switch to a jeep. He asked us to give him a chance and to come in. We went in and talked to him. He showed us the newest Model that is new for 2015 and a model that's been out for a while (but still a 2015). He told us the truth about which car would suit our needs and broke down the pricing with money down, 0 money down and so on. Steve is a great guy. If you're looking for a Lexus and want no BS see Steve.
you drive always satisfied
this is my third lexus rx350with the last two with noel; you always feel he has your interersts at heartthe service department is excellent and so is the hot chocolate
Best experience ever.
My sales person is a Noel Greenstein. I would recommend him if you want to get a best car shopping experience. I've got his business cards to pass around. Enjoy Lexus!
SIMPLY THE BEST
Noel Greenstein, my salesperson and Ralph Michilli the General Mgr. of Ray Catena have placed this dealership head and shoulders above all. I have been their customer for 20 years. They treat me like family and always surprise me with a lease no one else comes close to. I have just taken home a 2016 ES350 loaded. Their technical staff spent more than an hour going over the cars features and particularly the new "Tech Goodies".If you want a Lexus Catena is the only place to go.
Worth the wait...
I've been renting cars for the last 15 months simply because I never had the patience or the time to "deal with" the hassle of the typical car buying experience. This was not my first lease at Ray Catena Lexus (my 3rd actually) but it certainly was my best! Short and Sweet? Not only did I get the car that I wanted but because Noel and Maher "forced" me to wait a couple of extra days when I didn't want to, I saved substantial dollars on my lease. Not a little, $ubstantial! It was not in anyone's benefit at the dealer for me to pay less yet but they truly looked out for my best interest. Team that with typical Ray Catena service and professionalism and no one should be surprised I'm back a third time!ReyJ
My husband and I had visited Greenwich Lexus dealership in Connecticut where we left extremely disappointed. We decided to try Ray Catena in Larchmont, NY. As we were walking in we met a gentlemen by the name of Noel Greenstein. He provided AMAZING service. We walked in at 7:30 pm on a Friday night. Noel did not rush, but he took his time answered any and all questions. He made sure we were comfortable provided us with water, tea, and hot chocolate. His service was beyond amazing. My husband and I leased two cars from him and we are beyond happy! Thank You Noel for your service. I must say this was the best car salesman I have ever had.
A Great Experience
This is the 2nd Lexus IS 350 that I have gotten from Ray Catena Lexus of Larchmont. My first Lexus was a 2008 that I purchased in June of 2009, and I picked up my new Lexus IS 350 this morning, Sept. 24, 2015. On both occasions my salesman was Steve Richman. He had been recommended to me when I purchased my original Lexus and I didn't even consider using another salesperson at the dealership. Steve makes the buying or leasing experience non-threatening and he clearly explains all the options available to you. I have complete trust in what he tells me and in his recommendations for my situation. I would highly recommend Steve. He is a total professional and a credit to Ray Catena Lexus of Larchmont.I only service my vehicle at this dealership and I have been using the same service advisor since 2009, Gary Kanzler. Gary also is a total professional and a credit to Ray Catena Lexus of Larchmont.I wholeheartedly recommend this dealership.
This is the first time we are leasing a Lexus and i would like to share my wonderful experience with your Larchmont dealership. Mr. Michael Liberti was our salesperson who is a top notch professional and a very sincere and likable person. We originally started at another dealership and was not very satisfied, upon recommendation from a friend who also went to larchmont and was extremely pleased with her experience made us decide to go. We could not have have been more pleased with the service. I would highly recommend Michael in a second to any of my family or friends ,he made our Lexus experience a memorable one and i plan on continuing to do business with them in the future Sincerely,Fred and Theresa Lacalamito
Gregory is Excellent
My husband and I leased 2 brand new vehicle from Gregory Dubiel . I love my RX350 SUV, my husband love his ES 350. I was so pleased with the exceptional professionalism and smooth service from Gregory. We had no surprise, he went above and beyond for us. I went for a test drive within days I had my SUV. I will continue to do business with Lexus of Larchmont. As for Anna in service number one in the business top of the line treatment every time, no surprise whatsoever. I love the energy in that place all the staff are so friendly and offer upscale service from the sales floor to service. I just love them.
generally excellent,now on nmy fourth vehicle from them
The service in both sales and service is very high quality. Pricing is fair but may need some discussion. Timing was as promised. They know the value of a repeat customer.
Noel is the best!
We purchased our 2006 Lexus from another dealership, but had it serviced at Ray Catena. So when it came time to look at a new vehicle, we decided to see what they had to offer. I sent an Internet inquiry which Nancy answered, and then had us work with Noel when we able to come in.Noel was great! He made vehicle model recommendations, and explained a lot during the test drive. We decided to lease this vehicle, and he was patient in answering the questions of first-time leasers. He contacted our insurance company directly for us to ensure the right amount of coverage, and even picked us up from the train station the night we got the car.We really felt that he was working for us, and hope he plans to stay there for a while so we can go to him for our next car!
Ray Catena makes car shopping easy
I recently leased another car from Ray Catena (my fifth, I believe) and was once againhappy to give them my business. The trade in value of my five year old Lexus was fair, and I receivedexactly the car I wanted within the promised time frame.
Great experience with Neol Greenstein at Ray Cantena Lexus
Noel Greenstein at Ray Cantena Lexus made my car purchasing experience a pleasure. Knowledgeable, easy to work with, did what he said he would do. I would recommend Noel to anyone.
Top Notch Dealership!
I highly recommend Ray Catena Lexus of Larchmont! I have been leasing my cars with them since 2002. They are professional and a pleasure to deal with! Osama Jacob is a top notch salesman who never disappoints. Anna Teniuch is the best service advisor! Love dealing with them!
Ray Catena Lexus & Harvey Katz Excellent Experience
The sale comes down to the sales person and Harvey Katz at Ready Catena Lexus is the salesperson I would recommend to anybody buying a new or used Lexus. He knows his business. He knows his cars. Customers service was the best I've seen in 30 years of car buying. He's respectful, personable,
Early Lease return and Renewal
Had to return our ES350 a few months early. Not sure what the new lease price would be and was extremely surprised with the result. The process was fair, quick, and no hassles at all. Went in on Saturday and picked up the car on Monday. Couldn't have been more pleased with the entire experience. The sale offers were excellent in reducing cost of the car.
it was a great experience
i gave ray catena lexus a great overall rating cause osama jacob was great he gave me a great deal on a lease vehicle and he was very helpful ......he took his time and help pick the car that was good for me ..he did a great job i would recommend osama and the dealership to everyone.............
Leasee return and Renew
Fair price at Ray Catena For GS350 inAugustCap cost reduction at this time of year was OKThey took back my car with no hassleHope it stays that way
Outstanding customer service!!
Maher Sayegh helped me with the leasing of a Lexus IS 250. He took his time and went over the car and pricing with me. He did a great job and I was able to get a great deal! Ed Bartoli was a pleasure working with as well. Helped finalize all the paperwork. Angel Caban was an absolute pleasure to work with. He went over all the technology of the car. Angel helped to set up my Bluetooth and lexus app. He went above and beyond to make sure I was comfortable in the car! You man did an amazing job and I would continue my business with Lexus and recommend you to friends and family!
I have been searching for a replacement of my Gl 320 Bluetec from Mercedes. I was not sure what to buy until I walked into Lexus of Larchmont. Everyone was so nice and made my experience so great. I had Mike Liberti as my salesman and he was so happy to help and made the experience so nice. Everyone there is so nice. Ralph and Jeff are so welcoming and made my whole family feel so comfortable. Thank you Lexus of Larchmont for a great experience!
Fair, easy and friendly
Mike Liberti and the staff at Ray Catena made the whole process of trade-in and leasing super easy. Their terms were very good and perhaps more importantly they were highly responsive and made the whole process a breeze. It's easy to communicate with Mike by phone or email and we did the deal all electronically. By the time I came into the dealership he had all the paperwork ready. Great experience and really nice guy.
Always Happy at this dealership
As always both Steve Richman and Ray Catena Lexus have shown their absolute tops with their help and professionalism. Cannot imagine going anywhere else, and I have been coming here for over 15 years.
Best car purchase/lease
Steve Richman was the best. I loved the whole experience. So easy and I never felt any lf those typical car dealership feelings. I highly recommend them.
Steve Richman, top notch Saleman
A special thanks to Steve who worked closely with me and our Company in securing a car under special circumstances. He not only handled matters behind the scenes, with his guidance and patience handheld us throw the whole process of securing another car - insuring we not only got the car of our choice - difficult to locate, but also worked on all the paperwork, having everything ready for a prompt and complete sales closing. We have worked with Steve in the past and look forward to doing more business with him when our lease is up again. I recommend Steve Richman to any serious car buyer.
Thank you so much!!! Wonderful Experience!
Sadly after my vehicle was stolen, I was looking for a replacement and after visiting a few other dealerships, I came upon the Ray Catena Lexus dealership in Larchmont. A friendly receptionist greeted me right away and called Ed Bartoli to help me. He was SOOOOO nice. I have been to another dealership and it was a disaster. Coming here was a breath of fresh air. I sat with Ed and we went over options and numbers and overall was a fantastic experience. I am so happy that I came here. I left there that day very satisfied with the information that Ed provided to me. Ed, kept in contact with me and about a week later I am home with my brand new RC350 F Sport. Everyone in the dealership was so friendly and helpful. I am so happy that I came here, and a million thanks to Ed. He was patient, informative, and sooooo friendly!
Customer Service is alive and well at this dearlership
Turning a Negative into a Positive -- From a bad experience to get into a new Lexus from a previous dealer who I had 4 Lexus cars with to a Great experience from this dealership who I just got my first car with!!! Check out my Salesman Ed Bartoli and his General Manager Ralph Michilli. They live up to Ray Catena's TV Commercial-we take care of our lives and they will take care of our cars. After meeting Ed and telling him what my wife and I were going through in attempting to get a new car from our former dealer (they wanted us to pay for damages as well as the drive off payment for our new Lexus-- remember I had 4 previous Lexus cars from this dealership), he introduced us to his General Manager Ralph Michilli. ; They both looked at the incidental damage near the real right wheel of her car, and just like that, they said we do not have to worry about that car coming off lease. . They will buy it and with no additional cost to us for damages and they will put us in a brand new RX350 at a much better lease payment. WOW just like that! What a wonderful experience. What was said in Ray Catena's commercial was true. Now we can go on with our lives. Sorry I didnt meet Ed, Ralph and this fine dealership 4 cars ago. .
I dealt with Ed Bartoli! Great guy! Felt like I knew him for years! I felt very comfortable and felt that he was giving me a great deal. The dealership is the best!
The Professional Car Dealership
This has to be the best car dealership in the Tri-State area. Starting with the Sales Manager Ralph Michilli to the salesman Mike Liberti to the service rep. Gary Kanzler they bring a Professionalism to their Dealership that would be very hard to match.We have been doing business for over 20 years & I would never go anywhere else !
I just purchased my fourth car from Steve Richman of Ray Catena Lexus in Larchmont. I can honestly say this dealership is the best run place I've ever done business with and I've dealt with quite a few over the years. I went up for service on my 1 1/2 year old GS and saw a limited edition LS on the floor. So I wandered over to Steve and inquired about the car. To make a long story short, I drove out with it 2 hours later. Now, I haven't been to many places that can make that happen in such a short period of time. Steve is an incredible salesman who I consider a friend. Again, hats off to Ray Catena Lexus for their unbelievable service and attention to detail. You will not be disappointed with this place. Also, thanks to Cesar for always showing up quick for roadside assistance. Always never more than 20 mins away.
Makes Car buying a pleasant experience!
This is the 4th Lexus that I have purchased from Steve Richman at the Lexus location in Larchmont. Steve is well prepared and bends over backwards to be accommodating. I highly recommend him and Ray Catena Dealership.
My Lexus Experience with Ray Catena Lexus of Larchmont
This is my third Lexus, however my first with Ray Catena Lexus of Larchmont.I learned 2 things during the process:1) I will never go anywhere else for my next Lexus2) The best General Manager / Sales Representative duo in the industry is Ralph Michilli/ Mike Liberti.There were no "last minute" tricks that added more cost than the agreed upon price.The paperwork was taken care of ahead of time, and the swap of my leased vehicle was seamless. Excellent all around staff and I will certainly be back for my next Lexus.
No Hassle Purchase
We have purchased our third vehicle through Steve Richman and the experience has always been positive. Highly recommend him for future buyers! Knows his products and makes sound recommendations. We are looking forward to our next visit! Only negative-we were expecting more for our trade in, so bring written offers as backup.
Always a wonderful experience
We just leased our seventh Lexus from Ray Catena Lexus in Larchmont. The sales experiences we have had there are always first rate. Our first salesperson retired, and we have had Steve Richman for our last two leases. He and our former salesperon have both been phenomenal. The service experiences we have had have also been fantastic. We highly recommend Ray Catena Lexus in Larchmont.
Quick, easy and very helpful
Mike Liberti made the experience of leasing and returning a leased car enjoyable and easy. He is professional and quick to answer any silly question you may have. I highly recommend him as salesman and Ray Catena Lexus of Larchmont as dealer. This must be the fifth car I have leased from them.
Best Experience Ever, Thank You Ed Bartoli!
I have been leasing cars for years and it can be exhausting. Ed made the whole process easy. I came into the showroom to look around and I was introduced to Ed. He listened to what I was looking for and we test drove the 2015 Lexus ES. I did not feel pressured and he made me feel relaxed. I was thrilled with my experience and loved the car, it was a no brainer. I quickly e-mailed him and told him I'd be leasing the car. He took care of all the paperwork ahead of time, so when I came in to pick up the car, all I really had to do was sign a few papers and learn how to operate the car. This has been the easiest and most pleasant experience I've had in a deanship. I would highly recommend Ed he is on top of things!Stephanie
Thank you, Osama Jacob, for a professional experience
We just picked up our beautiful NX 200T and the process was smooth from start to finish. It was an absolute pleasure to work with our salesman, Osama Jacob who was courteous, respectful and knowledgeable at all times. In addition, the tech support Brian provided was excellent. An all together positive, special experience!
Ed Bartoli-THANK YOU!! LOOK NO FURTHER THEN HERE!!
I recently leased a 2015 Lexus IS 350 FSport. I can not say enough about our salesman, Ed Bartoli! From start to finish he was nothing short of perfect. This was by far the easiest lease I have ever done. He is very outgoing and friendly and never once pressured me into anything. He is not one of those uptight salesman that sometimes can come across like all they care about is their own pockets rather then the customers. Whatever question I had, (small or big, or sometimes even silly lol) he answered and was very easy to reach at all times whether by phone or email. Ed was just as great after the deal was signed as he was before the deal was signed. He is the best!! If you want a care free experience, you must deal with Ed Bartoli at Ray Catena Lexus of Larchmont. I visited Lexus of Mount Kisco and the only thing I can say is AVOID that dealer and wherever you may be, make the trip to Larchmont, you wont be disappointed! In addition to Ed, every person that we came across that worked there was very friendly. The day of delivery, was more then I could ever imagine. It was again , perfect! Any member of the Ray Catena Lexus dealer were very quick to offer congratulations when they seen me taking delivery of my new car! The technician that also went over my car and all the details with me, Angel, is another gem of the dealer! Very knowledgeable and never rushed me in any way. By the time he was done, there was not one question that I had regarding my new car. I could go on and on about my great experience because there truly isn't enough words to describe how happy I am. Do yourself a favor and deal with Ed Bartoli !! You will not be sorry! Thank you Ed & Lexus of Larchmont!!
Mike and Jeff Bought Our Respect Back - Thank you !!!!!
We received our pull ahead waiver in the mail for our ES from Lexus waiving 3 payments , We had leased an ES and Rx almost 2 years ago from Prestige ( it was our 5th lease) , the waiver had us coming is August. We were contacted to come in earlier and they would make a great deal. Having trust in Prestige we called and spoke to a very nice salesperson who gave us their best deal, We asked if they cold do better and when speaking to his manager they were close but come in person, worst case would be a promise to the numbers we were given .When we arrived, the color we asked for was not there so we had to go up... absolutely not...we said we expected them to work and go down not up . After an hour the manager Amilio came out and could not be more disrespectful to not only us but his salesperson. He talked down to us, belittled us, and said take it or you will not se this deal again. We said we would call in the morning and they would probably lose us because of how he treated us and lied as well. We were shocked at our treatment.I wrote in to Ray Catena and Mike contacted me this next morning telling me that he and his manager Jeff were so sorry we were treated like this and realize we were disappointed. They told us to come down as it will be worth it. They will not wste our time and do what is promised. When we arrived ,each and every person was kind, courteous and honest. Mike Liberti spent time making sure we were completely satisfied and got exactly what we wanted .. something the other dealer ( one we used 5x) said was in a dream world) ...I do not want to waste more time telling you what went wrong at Prestige as there is a very long list but rather tell you that everything went right at Ray Cstena of Larchmont. If you are in the market stop in and see them ask for Mike Liberti , he and his staff will treat you as family!! - Mike and Jayne Prechtel
Signed , sealed and delivered
Steve Richman met with me when I needed to. He professionally showed me my choices.; explained my financing options; evaluated my trade in and put together my lease needs and delivered the car on the same day.Brian my auto tech took me through all the paces of the car in a way that I found extraordinary. He even offered that I call him should I need any further information.Ralph Michilli has put together a first class team here.
excellent soluion to a problem
Dealer helped me out of a lease where I was over my miles in less than half the lease time. Very creative solution which saved me money.
A True Luxury Experience
The staff at Ray Catena really know how to make their customers feel like royalty. I was greeted with warm smiles by several people upon entering, and my salesman, Ed is amazing. Ed is knowledgeable about the product he sells, (which was NOT the case when I visited another Lexus dealership), he is friendly, and genuine (no shady vibes from this guy). On top of all that, I got the best deal financially from the 3 dealerships I had visited prior to this experience. All Lexus dealerships are not created equal, Ray Catena is definitely the leader of the pack!
Excellent car buying experience
Osama Jacob has redefined the car buying experience. Accommodating, professional, fair, no pressure approach. Customer always comes first. Pleasure to do business with. Thank you!
Ray Catena Lexus is a quality dealership. Our salesman, Noel Greenstein, was the consummate professional. He answered all of our question. and made the process easy! I would recommend the dealership, and especially Noel, to anyone looking to buy or lease a Lexus!
We had a great experience with Ed and Ralph at Ray Catena. They are true professionals. The process was smooth from start to finish. We had no complaints.
I had a great experience working with Steve Richman.
I recently leased a 2015 Lexus RX 350. Steve made the process painless and was very quick in getting back to me with the info I requested. We pretty much made this deal over the phone. Vehicle was ready on time. The professionalism and attention to detail was 5 stars.
top of the line a#1
perfectly satisfied with salesman steve richman on all aspects. extremely comfortable to deal with very informative and thorough. follow up calls always answered promptly and questions answered
Couldn't Have Been Easier
Kudos to Ralph Micelli and Michael Liberti, the manager and salesperson I dealt with at Ray Catena Lexus. My wife and I have been leasing Lexus vehicles since they were first introduced in America in 1990. This, our 9th, is a 350RX and Ralph and Mike made it the easiest transaction of all. Mike listened to what we said we wanted, asked questions to make sure he understood, and worked the numbers quickly and efficiently. We agreed on a deal with him in less than a minute, a new record for us. As for delivering the car, Mike introduced us to "JT" who not only had an encyclopedic knowledge of the new vehicle but he also knew our prior one cold, so he focused on explaining to us what had changed. We live in New Jersey, not that close to Larchmont, NY, but the trip was worth it thanks to Ralph, Mike and JT.
I am in love
This is the third Lexus SUV I have either owned or leased from this dealership. The GM, Ralph Michilli and my sales person, Michael Liberti listened to my needs, were knowledgeable, treated me with kindness and respect and made everything go smoothly from the beginning to the end. I think of my experience as having worked with "family members!" I love my new car--the NX200t-- and speak well of your dealership. I was given so much time at delivery with A.....l(?) who made learning the new car easy for me. I drove out of the dealership filled with confidence and joy. Well done!!!!!!! Phyllis Opochinsky
Always a great experience!!
This is our second Lexus from Ray Catena of Larchmont. Dealt with Maher Sayegh and Joe Napolitano. Joe spent his time giving us a walk thru of the car, explaining all the features. Maher went out of his way to make sure our experience was pleasant. We would recommend this dealership to anyone looking as we always leave there extremely pleased!!
Steve Richman was my salesman and I had a great experience working with him. Very knowledgeable about the cars and offers great advice. He was kind and understanding throughout the whole process. He also was very helpful and worked hard to get us a great deal. I would recommend this dealership and salesman to anyone.
This was a great car shopping experience with salesperson Ed Bartoli. He was very kind and understanding throughout the entire process, and he really worked hard to get me the deal that I wanted. I would recommend this dealership to anyone looking to buy a Lexus.
Joe Ferrara was my salesman and he was very helpful. We had a great experience and have become repeat customers. I am on my 4th Lexus and my 2nd with Joe. Everyone was friendly and the took care of our needs quickly.
Noel Greenstein made our first time leasing a car simple and enjoyable experience. We would definitely recommend Noel and Lexus of Larchmont. We are so pleased with our new Lexus, and it was a pleasure to work with the dealership.
One of the best car shopping experiences I have ever had, sales manger was extremely helpful. Staff was very friendly. Love my new car.. BEST PLACE TO GET YOUR LEXUS FROM!!
Eddie Bartoli and his manager Maher Sayegh was a pleasure to deal with great they did a great job. I would definitely recommend to friends and family. They went completely out of their way to make me happy
Great overall experience
Everyone at the dealership was great to work with. From the responses to my questions through their website to the salespeople to the managers and tech people, it was a really great experience. I would recommend Ray Catena Lexus and Nancy Sardos and Ed Bartoli specifically. Great people.
Fantastic customer service from start to finish. Had the car we were looking for. Good price. No hassles. Easy to work with. Would absolutely recommend this dealership and the salesman Ed Bartoli who helped us.
Professional and Friendly Experience
This is our 4th lease from Michael Liberti at Ray Catena Larchmont, NY. Michael is one of a kind salesman. He is honest, caring and trustworthy. He is patient to answer all questions. Everyone at the dealership is professional, friendly and makes you feel welcome. Thank you Michael for makingthe process so easy.
Thank you to Noel!
I just leased a Lexus NX from Noel Greenstein. He was helpful, knowledgeable and made the process seamless. I will be recommending Noel and Lexus to family and friends.
Have leased cars from Steve Richman since we moved to Larchmont over twenty years ago Always a pleasure. Wouldn't go anywhere else. .Have never gone anywhere else.
Another painless purchase at Ray Catena Lexus - Larchmont
Our 5th purchase from Steve Richman at Ray Catena Larchmont. No business managers to deal with just your sales person. Painless, quick and a good deal. It doesn't get any better.
First Time Lease
I recently leased my first car through Ray Catena Lexus and the dealership/salesman, Mike Liberti, made sure I got a car and a deal that suited me best. The overall experience was great. I am from New Jersey and he made sure everything was taken care of so the only thing I had to do was come pick up the car. As long as I'm on the east coast, I will be getting my car here.
There was a cosmetic problem with the vehicle we were originally supposed to purchase. The dealership and salesman, Mike Liberti went above and beyond to get us into a higher model at a great price.
Recently bought NXt from the dealership that I had been before to purchase ES in 2006.As always, friendly, no pressure and guide me through the whole process! Ed Bartoli is fantastic. Nancy Sardos is very helpful! I would have given 6 stars if I could!! I will go back again without a blink if I ever buy Lexus in future!
Best Leasing Experience Ever
I turned in my leased 2011 RX450h last week (4 year lease) and just had no idea what I wanted to lease next. Mike Liberti was so clear in showing and explaining my options that we quickly picked out a 2015 RX350 that met my needs and hit my price point. I've gone back to Ray Catena Lexus over and over because of the quality of their service department. A first rate sales department just adds to the package. Thanks Mike!
great customer service
great salesman -- very low pressure, let the car sell itself. excellent product specialist. he took a lot of time teaching me all of the features and was very helpful.
My experience with Ray Catena Larchmont Lexus was great. I dealt with Michael Liberti whose professionalism and knowledge was evident though out the whole buying experience. When I picked up the car there Joe Napolitano explained the car's bells and whistles in a clear and concise way. I would definitely recommend this dealership.
Pleased new customer.
My experience with Larchmont Lexus was great. I'm a new Lexus customer and from entering the dealership the staff were friendly. My sales representative was Steve Richman. I was actually just shopping around for a new vehicle and decided to stop there. After speaking to Steve I was convinced that I had to get the Rx 350. We were able to negotiate the price that we wanted and he made the whole transaction down to the signing of the papers very simple. I also liked that he wasn't pushy and allowed me time to make my decision . Not to mention how much I absolutely love my new vehicle. Thank you Steve for your professionalism and patience.
This dealership is the real deal !!
Great experience with negotiating and delivery of my new car with Ed service team of Anna and Gasper have been one of the primary reasons I drive 25 miles from my home to service my cars at this dealership
Lexus Test Drive
I recently received a test drive offer from Lexus. As a longtime GM owner i decided to give Lexus a try. Upon entering the dealership i ran into Osama Jacob who i have dealt with in the past. I always had excellent dealings with him before and was glad to see him there. The dealership was very nice and the vehicle lineup was very impressive. I will definitely give Lexus serious consideration because i know Osama is there and i left there very impressed.
If you are shopping for Lexus, the Ray Catena of Larchmont is the ONLY place to be. We live on Long Island and my husband must have called at least 15 dealerships around Brooklyn, NJ and Long Island (some places played stupid price games, some did not return phone calls and so on). The one dealership that made the whole experience (twice) easy and pleasant was Ray Catena. The person who made it absolutely perfect is Osama Jacob. This gentleman, yes (I cannot even call him a sales person because he is so much more than that) is absolutely wonderful From the first phone call about a year ago when I purchased my first Lexus to this March when we replaced my husband's infiniti with a new Lexus, Osama was great. We got the best price without million phone calls back and forth, he was honest, respectful, knowledgeable and personable. Always returned phone calls, answered every single question but most of all was extremely helpful. Leaving on the Island created difficulty of returning my husband's infinity in White Planes and getting to Larchmont to pick up his new Lexus...BUT Mr. Osama Jacob made it all possible. He actually picked me up all the way from White Plains and brought me to Lexus dealership. In summary, if you want to have a human experience with a dealership (yes, it's possible) do yourself a favor and go to this guys, no matter how far you live. You won't regret it. And ask for Osama! Thank you Osama, and all great guys at Ray Catena!
An Exciting Experience
Lexus of Larchmont really impressed us. Having previously purchased a vehicle from there, we knew we would be in good hands and once again they did not disappoint. Ed Bartoli was our salesman, his service was incredible. He was so friendly, and knowledgeable. Most importantly he took his time and really worked with us. Ed really went above and beyond and put in a tremendous effort to make us happy. The entire staff was great. Ralph Michilli was so gracious and provided us with first class service. We would and will recommend this dealership always and forever!
THE BEST IN EVERY WAY
Just leased my third lexus.....second from Ray Catena. My experiences with this dealership and particularly with my salesman, Osama Jacob - I specifically asked for him again... was stellar!! Obama helped me, as usual, through the process. He was thorough, knowledgeable, friendly and simply a pleasure in every way to work with. He answered all my stupid questions with a smile. I can say the same for my past experience with their service department. Angel, their expert with the bluetooth solved a problem I was having pairing my cell with the car in 30 seconds flat. And Adrian gave me a needed lesson on how to use all the gadgets with the patience of a saint.Love the car, love the dealership....what more can I say!!! Kudos to Osama, all staff, the dealership and my Lexus....!!Grace.
Purchase experience for a Certified Pre Owned Lexus
From start to finish my sales person (Steve Richmond ) was awesome. This is my 6th Lexus that Steve and I worked together on. He was always available for any questions and to help with thewhole process which can be confusing and overwhelming. We found a 2013 Lexus IS 250 that we were interested in. Steve gave a great deal on the car and also assisted in the sale of our car so we would not have to trade it. We were having some difficulties with finding and good insurance company and he even went a step further to get us an insurance policy. No matter how many phone calls with questions, he was always available and willing to listen and assist. This was my sixth purchase with him and I would not think of going elsewhere in the future.
Consistently First Class
I bought my first car from this dealership over 20 years ago...and have bought EVERY one of my cars from here, ever since. They are knowledgeable, customer friendly, more than fairly priced and, most importantly, they treat you like a human being. I would not keep coming back if they did't continue to deliver a VIP experience everytime.Seriously, the best car dealership I have ever visited.I have sent friends and family here and they get treated just as well.If you want a Lexus, no matter where you live, this is the place to go.Just bought another car here TODAY!
"OMG am I a happy customer!!"
Just leased a 2015 NX 200t and I'm thrilled. From the moment I realized that getting another car would be in my best interest., I began reviewing my options. From past experience, I knew I would get another Lexus. I was treated with courtesy, patience and respect. I got exactly what I wanted in a car and I couldn't be happier!
wonderful new Lexus
Steve Richman was an excellent sales person. He convinced us to lease a new Lexus instead of a Mercedes. He assisted us with returning our old lease and provided attentive customer service. Will definitely recommend
The best experience ever!
This was the easiest and most pleasant experience leasing a new car I have ever had. Excellent pricing, knowledgeable staff and good communication and follow through. The customer service was exceptional. Make Liberti was wonderful and Joe Napolitano was very helpful as well!
I backed out of the lease...
Met with Steve Richman to look at the Lexus IS 250. After some negotiation he gave me a reasonable lease quote and I left a deposit for the vehicle. On the day I was returning my previous lease (Mercedes C300) the Mercedes dealership gave me a much better deal on the new Mercedes C-Class and I decided to go with that car because I preferred it. Steve was initially upset with me (understandably so) and said I would not get my deposit refunded.I called Ralph, the general manager, and he immediately agreed to refund my deposit.It's the mark of a truly professional operation that they treat you well even when you don't buy a vehicle from them. It shows they are aware of the importance of their reputation and that they are in it for the long-term.
Professional and Most Pleasant Salesperson
My husband and I were looking to lease a new suv and only had to go to one place! Amazing. First stop Lexus!! Our salesperson was incredibly professional, pleasant and honest which made the sale! We feel we made the right decision coming to Lexus. We have already spread the news and are referring people to this salesperson and dealership.Thanks!!!Julie :)
A great Trade in Experience
I traded my SUV for a 2015 model and the customer service was exemplary. Everyone was so pleasant. It was such a cold day and they offered refreshments and made me feel comfortable. This is the fourth vehicle I have purchased from Ray Catena Lexus and 3 are still on the road. I have given one to my son and the other to my daughter. From the showroom to the maintenance department this is my dealership of choice. Special thank you to Mike Liberti my salesperson. He was the best. Also Joe Napolitano showed me how to set things up. Such a nice crew of people.
A most enjoyable experience.
This was a first experience with a Lexus dealership. It was excellent. Our sales professional was just that -- professional. He was friendly, knowledgeable and demonstrated his expertise. My wife and I both agreed that he was outstanding. He came well recommended by several people in our community who would repeat their purchase thru him for their next car. We have yet to experience the service personnel, but the service area is immaculate. Hopefully, we will only have routine maintenance, the service area will pick-up our car and leave us with a loaner. Very convenient.
Best experience ever
This was the best experience I had in buying a new car...hassle & pressure free. Everyone was courteous & professional, and showroom is beautiful. I am thrilled to have the exact car I wanted.
We always go to Ray Catena Larchmont . . best service. Noel was very helpful and knowledgeable. We will recommend to others and will keep coming back.
This is the 6th car I have leased through Steve and each experience was very professional. Everyone at the dealership has been friendly and helpful.
5 star treatment
Steve was recommended by a friend of mine.I immediately felt comfortable talking to him. Car salesmen do not have the best reputations and he is definitely the exception to the rule.I felt he was on my side, working for me, getting me the best deal.I was treated like family.I will recommend Ray Catena Lexus of Larchmont and specially Steve to friends and family and hope to do business again in the future.D Samuels
Terrific, smooth, stress free
Mike Liberti, my sales contact, was excellent. Friendly and very open and honest about the process.Angel provided us with a tour and walk through of the car and was excellent as well. He was very thorough and explained everything about the car in a very clear and concise manner.We visited two other dealerships in our search of a new car (Mercedes and Audi). Lexus was by far the superior choice not just in terms of car but in terms of service as well.
Excellent experience and service from Ed & Nancy
My first experience purchasing a Lexus and it was a great experience working with Ed BartoliAll staff at the dealership were courteous, friendly and most professional It was an excellent dealership.I recommend this dealership to anyone looking to purchase a Lexus.Brian spent a considerable amount of time explaining specific features.Thanks to the team and continue to make customers feel comfortable and at ease.Elaine
The Best of the Best!
This was my first time purchasing a brand new car and I must say it was an excellent experience. With the exceptional assistance and customer service from Ed Bartoli, I was able to feel at ease and comfortable in making the decision of coming to Ray Catena Lexus. Once I purchased the vehicle, Brian Richman spent more than an hour with me going over the features and specifics of my car. The time and effort that Ed put in to ensure that I was satisfied cannot go unrecognized. I will absolutely recommend this dealership to anyone who is looking to purchase a Lexus vehicle. Ed, continue doing a great job! Thank you so much for everything!
Nancy and Ed are awesome!
I was looking to get another lease for my mother RX-350. After a bad experience at another dealership (the one I had been using for years) I choose Lexus at Larchmont since it was near my workplace. I did the entire deal via internet with Nancy Sardos.....credit app and deposit via email....without even stepping into the place. She didn't waste my time and I did not waste her time. Straight up fair deal for both sides. When I picked up the car, I gave them my old RX and got the new one and signed all paperwork in about 50 minutes. Business in a NY minute. The way it should be done.
I put in a preview before regarding the dealership but now want to add a specific review regarding the extra effort extended by Angel Caban Jr. Angel took extra effort to set our navigation system and other tech issues that we were unable to handle. The car offers many outstanding features but we are old school and had difficulty. Angel de-mistified everything and now we longer have problems. Many thanks to Angel.
"Excellent Customer Service"
I agreed this is best dealership to buy a Lexus. Steve Richman made the car buying experience simple and wonderful and his customer service was excellent. He always make me feel welcome and treated me like a member of the family. If you're looking for a excellent dealership to get your Lexus, you should go to Ray Catena of Larchmont. I would like to recommended use Steve Richman as your Sales man.
We recently traveled from Long Island to purchase a Lexus RX350 from Nancy Sardos and Ed Bartoli. Not only did the dealership beat the best leasing price we found on Long Island, but both Nancy and Ed were a delight to deal with because they were so straightforward and responsive. It was well worth the trip to Larchmont to lease our new Lexus.
Worked with Ed Bartoli, and had an efficient, transparent, and enjoyable experience in connection with the purchase of my RX350. He was responsive over e-mail and had a no-nonsense approach in terms of transparent pricing. Would work with him again.
Excellent Customer Service
This was the best dealership to buy a Lexus. Mike Liberti made the car buying experience simple and painless and his customer service was outstanding. He made us feel welcome and treated us like a member of the family. If you're looking for a great dealership to get your Lexus, you should go to Ray Catena of Larchmont.
Responsive, courteous, and competitive pricing.
Although my fiancee didn't end up buying a car here, I'm taking time to write this review to recognize Nancy Sardos. She was very responsive via e-mail and answered all my questions in detail, and also gave us a competitive price. I've made inquiries with other dealerships and most of them gave me back some canned response and did not answer my questions. I highly recommend contacting Nancy if you are in the Tri-State area and looking for a Lexus.
Best Car Buying experience to date
This dealership is professional, friendly and efficient, they are honest and upfront about pricing. Mile Liberti and Jeff Hapoienu were great to work with and their follow was outstanding. I real pleasure to do business with them.
Customer Service at its Best
If you want a Lexus, go to Ray Catena Lexus in Larchmont and ask for Anthony Tufo. His customer service is simply the best. You will quickly discover that buying a car can be easy and stress-free. Anthony will provide a genuine and hassle-free experience that leaves no doubt in your mind that you bought the right car at the best price (and from the best salesperson!).
Outstanding customer service
I have been going to Ray Catena Lexus of Larchmont for years and continue to go back.My salesperson Anthony Tufo is the best!!! Everyone at this dealership is helpful and friendly.I would highly recommend Anthony to anyone interested in a Lexus and have done so.Love my new IS250F sport...............thank you Anthony!!Patti DeBenedictus
Awesome Customer Service
I used to dread going to car dealerships until I discovered Ray Cantena of Larchmont. My salesperson Anthony Tufo was excellent! He made everything easy to understand and helped me chose the perfect Lexus for my family. Excellent service, no hidden surprises and a beautiful car. Highly recommend!
Excellent all-around experience
The entire experience from the moment I walked in the door was excellent. Joe was extremely helpful and made the process as easy as possible. I am very happy with the way everything worked out.
Great customer service!!
Thank you Ed & Ralph for all of your help! My husband and I are so excited to both have a new Lexus in our driveway. Your staff is efficient and really goes above and beyond. Thank you again for your help! I will recommend you to all of my friends/family.
Easy, pleaseant and efficient!
Excellent, courteous and very efficient service. Makes buying car a pleasure! there is an element of transparency that is very reassuring in the car sales business.I highly recommend Steve Richman and Ray Catena Larchmont!!
Other lexus dealerships should take a class from these guys. Most pleasant and genuine car buying experience. Ed and Isaac were very helpful and informative. Glad I found them and will definitely return for future services or purchases.
Keep coming back for more
First visit to the dealership in 1999 when I met Jorge Ares. I purchased my first auto and I leased the rest until now; just got a new RX 350 2015. I am very thankful to Jorge because of his great advises, integrity and I feel He is looking for my best interest since the first time I met him. When I go to Service Department people receive me with a big smile and always willing to accomodate my needs; they are a great team. A special thanks to ANN and Gary (they are wonderful ). I really feel like part of the Family when I go to the dealership. God bless you and Happy Holidays !!!!
I have been with Lexus since I purchased my first IS250 in 2008. I recently just traded my car in for the newer model. Every time I go to this dealership I always have a pleasant experience. Not only are the cars the best, but the sales and service crew are also amazing. They are willing to work with your needs to make you feel comfortable in every way possible. I highly recommend Noel Greenstein to anyone wanting to purchase a Lexus from this dealership!
Im a little late, but I guess better late then never. I got my is250 in august from Mike Liberti and have nothing but praise for him and the dealership. I know I can sometimes be a little pain in the butt but he was always pleasant and helpful and really worked with me to make me happy and get the car i wanted at a price that i was comfortable with.
Great experience at Ray Cantena Lexus in Larchmont!!
We love our salesman Osama. The dealership is a wonderful place to buy a car.We have bought three cars from Ray Cantena Lexus. Everyone is so helpful and the showroom is beautiful.
Pleasant, with no nonsense.
From first phone call to driving off, it was simple and pleasant. Ed Bartoli accompanied my test drive, and then, a week later, when I called back, worked on my lease. I really appreciated the no nonsense approach, with no unnecessary pressure and no extra sales talk beyond the essential details relevant to my situation and the car in question. Ed listened to my needs, Maher efficiently worked through the numbers with me, Isaac let me know of service options, and Patrick patiently showed me the features of the car and installed the optional mats on the spot. This place is popular, and once you go, you see why.
Best experience in buying a new car!
Perfect car, perfect price, and a great sales consultant!! This was the first and last dealership I went to when I began my search for a new car. I have 100% satisfied with the service I received from this dealership.
Honest sales consultant
Osama Jacob is the Sales Consultant who sold me my 2015 Lexus RX 350. I visited several car dealers and found Osama to be a man of honesty and integrity. He sets the bar high, for others to follow!!!
Excellent service. Steve Richman was terrific-have used him before and we continue to rate him highly! He was very detailed and thorough. I would use him again and recommend him to others.
Noel Greenstein is the man!!
Just picked up my second car from Noel yesterday. Did both deals over the phone. Saved me a ton of time. He got me out of my old lease and into a new one and it actually cost me less than riding out the lease and getting a new car. And as I mentioned, this happened over the course of a couple phone calls. Highly recommend. No BS dealer.
A+ dealer sales person Ed bartoli was very helpful .
Received exceptional service from Ed Bartoli, he was very thorough with the sales transactions. Ray Catena Lexus is a great dealership with purchase vehicles from. I am highly satisfied with my experience as a customer and will recommend this dealership and Ed to future customers.
Ray Catena Dealerships Rule!
We have purchased/leased three autos from Ray Catena Lexus (all from Jorge Ares). All of our experiences with purchases, leasing and service have been outstanding. Ray Catena dealerships (we also went to Ray Catena White Plains Lexus and BMW) know how to "cater" to their customers which in all likelihood keeps everyone a repeat customer. Ray Catena makes it exceptionally hard for us to go to any dealership other than one of his. We truly appreciate the professionalism and service we receive at Ray Catena Lexus!
The Ray Catena Lexus of Larchmont experience
This was my second Lexus purchase but my first at Ray Catena Larchmont. It was a non pressure purchase and comfortable setting. Everyone from the receptionist to the General Manager was friendly. My sales associate Ed Bartoli went out I of his way to locate my vehicle which was not in stock. He made the delivery easy and the tech person showed me all the functions. I was also given a grand tour of the service area and introduced to key members in the service area. I would recommend Ed Bartoli to anyone in the market for a Lexus. You won't be disappointed. The Ray Catena Lexus of Larchmont is like a second family to me now.
Super Customer Service
Joe Ferrara did an outstanding job processing our lease and delivering the car. We were able to conduct the entire transaction on the phone. What could have been easier?!
True Professional Sales and Service
I just purchased a Lexus RX 450h after having leased several other vehicles over the past 20 years from this dealership, and Osama Jacob. I have also enjoyed working with Isaac Apostolidis on service packages and he is extremely knowledgeable and helpful. Each experience was conducted with complete professionalism from start to finish. I was never rushed, pushed, or pressured in any way. The pricing is always transparent and fair; I have shopped around and the best deals have always been with this dealership. All pledges/promises are kept, and there has never been a moment when I felt like Osama and I were adversaries. The service operations at this dealership ranks as highly as Osama, although with the quality of the vehicles, there is rarely any curveballs or challenges other than the occasional "fender-bender".This dealership, and especially Osama Jacob, make the buying or leasing experience a pleasure. There is no scenario I can imagine where I would go anyplace other than this Ray Catena dealership.
My experience at Ray Catena
Today I purchased my second car in 5 months from Ray Catena Lexus of Larchmont. I dealt with Steve Richman. This man could not do enough for me and my family. He was a complete gentleman that took any anxiety out of buying a car. Never once did I second guess the deal that I got. I never had to haggle about price or options in the car. He treated us with such personal attention that I fealt like he was a life long friend. I am a private chauffeur by trade and I deal with many different dealerships but this dealership is by far the best I've ever been to. I fully intend to lease a car in the future from Steve. Just when I thought the experience couldn't get any better, Steve hands me a check to pay off my old lease. I could not have been happier wth everything.
My best car buying experience in over 30 years! I was lucky to get an outstanding salesman, Michael Liberti. It took me a while to decide on the Lexus. His follow-up calls were well-timed and never pushy. He was straight forward and just a really nice guy. The dealership is highly professional and amicable from receptionist, to Mike, to the young techie, Steve?, who showed me how the car works. I'm loving the car and have full confidence in it's performance, as well as the dealer/service support, should I need it.
Came in for an oil change and leased a new IS 250
I came to the dealership for service on my 2012 IS.I went to the showroom to look at the 2015. I sat with Ed Bartoli and told him if the price was right I would lease the new IS. Ed was amazing. He worked out the numbers to suit my needs and within 24 hours I was in a 2015! I will recommend this dealership to everyone!
This is my first Lexus that I purchased. I had the chance to work with Steve Richman at Ray Catena. Steve was very helpful, but importantly I felt I was dealing with an honest salesman. Being busy with my own work schedule, I had limited time to haggle and negotiate a deal. He was fair and made me feel I was not being taken advantage of. I will definitely recommend Steve to other friends and colleagues looking to purchase a car.
Always a pleasure.
After our second experience with Ray Catena Lexus of Larchmont, I can proudly attest to the exceptional standard of this dealership. After having thoroughly dealt with other dealerships in the past, I had found Steve Richman the best sales person to deal with. Steve does not infuse the buying process with any gimmicks or any unnecessary pressure. He does everything that he can to ensure that you get what you wanted. His straightforward style is unfortunately rarely seen by sales representatives these days and is definitely much appreciated. His honesty will be the reason that I make my future purchases with him.
very fair and thorough sales process
Noel was an advocate for me to get what I was interested in, he helped to secure a fair deal for us. I would recommend him to others.
This is my second Lexus lease with Ray Catena Lexus. I have had the pleasure of working with Osama Jacob who is personable, knowledgeable and quite the professional. This dealership should be proud to have such a valuable employee. He represents a 'class act' for a classic automobile!!......Celia Bertuzzi
This is my third Lexus RX lease and Ray Catena Lexus is a great dealership. They are top notch with great customer service. Always a please working with Steve Richman.
Efficient quality experience.
Excellent experience with good price on a lease and an effortless transaction. this is my second car from this dealership and it keeps getting better. Service with my first car has been convenient, prompt and complete.Steve Richman is a pleasure to work with.
I have leased a BMW from a dealership in Connecticut for years. Since our lease was about to expire, I decided to look at a Lexus on the recommendation of several friends. I was so pleased with the amount of time spent with me by Mike Liberti that I decided to return and take a test drive with him. Afterwards, he listened to my priorities and was able to suggest the type of vehicle best suited to my needs and to negotiate an acceptable financial package. After discussing my experience with my husband , we decided to break our BMW habit.The day we picked up the car my husband came with me. The paperwork was expedited by Mr. Liberti in an efficient manner. He introduced us to one of the managers, and then to Patrick, who explained the ins and outs of driving our new car. We were very impressed with the friendly atmosphere that permeated the dealership and the apparent pleasure that Mr. Liberti expressed in our now being part of the Lexus family.
LOVE these guys!
Just leased my sixth Lexus RX with this dealership. My experience has always been fantastic....they are businesslike but friendly and very efficient.....I never have ANY reason to complain....either about the vehicles OR the service. Osama calls me WAY before my lease is up to let me know that early termination is yet again an option so that I can jump into a new car before I overrun my mileage allocation. Service has also been VERY convenient for me since they opened the White Plains location as it is just 5 minutes from my house in Tarrytown.
There exist a bond between man and machine
My story begins 10 years ago in 2004 when I first purchased my brand new Lexus 2004 ES via the internet and closed the deal at this dealership during a hard time in my life when I was going through a divorce. The day I entered this vehicle I was comforted by its engineering magnificence, reliability and quality from bumper to bumper. The car never let me down, the dealership service department kept my Lexus in top shape and when I was hit from behind a week ago by 3 cars literally piled up on top of each other, the car kept me safe, I walked away without a scratch but emotionally I was a wreck. I felt like I lost a loved one because it was declared a total loss, the bond of man and machine has exposed itself, tears filled my eyes just thinking about the 10 years of memories I had with my car. I felt I had no one to turn to, I emailed Nancy Sardos about a CPO in her inventory and told her my story she made an appointment for me to meet with Ed Bartoli to test drive a 2011 Lexus IS 250 AWD. When I arrived, still grief stricken they comfort me and had a box of tissues for me to dry my tears and the keys to the car I was interested in. It was great it had the same options as my good old 2004 Lexus touch screen navi and lots of extras, I felt at this point a renewal of hope. After the test drive, we discussed finance options and Ed and Maher Sayegh (I like to call him Mr. Mayor) helped me understand my finance options that would be a best fit. Two days later they had the car ready for me to drive home. As I form a new man and machine bond with my 2011 LEXUS IS250 AWD, I highly recommend you use this dealership for your Lexus purchase and service needs. They make your life so much easier and they treat you like a human being and sell you a car with its own personality. Talk with Ed Bartoli he is a pleasure to work with or email Nancy Sardos n.sardos.lexusoflarchmontatcontactdealer.com if you need some guidance on buying your next Lexus, they are a pleasure to work with.
Ed Bartoli was a pleasure to work with. I could not have asked for better customer service. Everyone at the dealership was super friendly. They truly made my experience buying my first Lexus very easy. They worked with to accommodate me 100%. When I picked up my car, Joe Napolitano walked me though the ENTIRE car. He was very friendly and knowledgable. I didn't feel rushed. I would definitely recommend!!!! Thank you guys again for an awesome experience and new car !!!!
Osama was amazing, professional, sweet and made the car buying experience smooth and easy. He gave us an unbeatable price from the get go and truly went above and beyond to make the process hassle and stress free. The ES hybrid is exceptional, thank you Osama for making it happen! In summary, it was truly a pleasure to work with Osama and the Ray Catena team. They are attentive, straight forward, professional, treat their customers respectfully without using high pressure sales tactics! We will definitely recommend them to our friends and family!
From 1992 when we purchased our first Lexus at this dealership our experience has been a pleasure.....from Ralph the general manager.....Noel our car salesman to Gary in service and Gaspar the service manager..everything and everyone is top notch....even the people who answer the phones like Susan and Tina in service go above and beyond. .Once in a while I think of buying something other than a Lexus..but then I remember how wonderful my experience at this dealership has been for over 20 years and I wouldn't think of buying anything else!!
Good customer service is not a myth
My SUV that I have had for 14 years died labor day weekend. I tried several dealers from CT to DC and Ray Catena gave me the best deal. Also, Ed the sales guy gave me impeccable customer service and put me back on the road right after the weekend. He had it ready for me on Saturday but I was out of town on business. I am a proud owner of a CPO 2013 RX 350 Lexus and I am extremely satisfied with my purchase.Job well done Ed, Maher and Nancy. You definitely know how to treat a veteran.
I came in just to view the stocvk of lexus rx350 with the idea of purchasinf\g although knowing it nprice wise it may have not been feasable since I had previously visited lexus of Queens and the sales rep told me there was absolutley no negotiation with price for any lexus. His exact words were "lexus does not negotiate prices". So I visited the larchmont lot and there the sales rep Jorge Ares was the and is the most wonder, profressional sales rep I have met in a long time. He reminded me of my wonderfule experience i had 10 years ago with Acura of Manhattan who went through tooth and nail to get me the car (eg:exterior/interior colorwise) I wanted. We sat down. Immediately he discusedded with me my options and reminded me that I always had the option of leasing my lexus whichis what I did with my acura(that I happened to lose in a very bad car accident by a person who ran a stop sign going about 90 miles per hour). He immediately gave me a discount from the start without me asking. There at that moment, although I would never show it, he had me. Jorge Ares was most pleasant, exceptional, wonderl, and exhibited the upmost professionalism. I could sit with him for hours. I am happy he was assigned to me. All I can say less than a week later, I am an owner of a Lexus RX350 2015.
OUTSTANDING CUSTOMER SERVICE
We have leased and purchased many cars from Lexus of Larchmont throughout the years. We have found the entire staff to always be extremely professional, courteous and pleasant. We recently leased another Lexus and dealt with Jeff Hapoienu and Mike Liberti. They were informative, friendly, professional and an absolute pleasure to do business with!. The sales and service departments are excellent. We would never think of going anywhere else to purchase our cars.. We highly recommend Ray Catena Lexus of Larchmont for purchasing or leasing a Lexus. Sincerely,Patti & George Stone
WOW, WOW, WOW!!!
My husband and I went to Lexus of Larchmont to enquire about leasing a new Lexus when our current lease runs out. For the past 18-20 years, we have been leasing our cars from Lexus of Larchmont but this time, there was a difference. We met Jorge Ares and within a short period of time, that very day, we "made a deal". Jorge is an excellent salesman but most important, he is a true gentleman who was able to sense our needs and concerns, address them with compassion, and treat us with utmost respect. He has incredible patience, knowledge and expertise. Because of our dear Jorge Ares, we are now driving our dream car - a 2014 red ES 350! Thank you Jorge. With love and hugs, Marcia & Jerry Golden.
Team RCL is the Best!
We just bought a new Lexus from Ray Catena Lexus in Larchmont, and we could not be happier with our experience. Nancy Sardos was our first contact, and RCL could not hope for a better ambassador. From start to finish, Nancy was unfailingly responsive, enormously helpful, and always upbeat. She was a true pleasure to work with. We met Ed when we visited the show room for a test drive, and we can attest to the accuracy of the "review" of him written by his son and prominently featured on his desk. As his son noted, Ed is indeed very smart and very funny. (We have no doubt that his son is also correct that Ed is very strong; he just didn't have a chance to demonstrate that during the test drive.) Ed was extremely knowledgeable about the various Lexus models we were considering and made the decision-making process for us much easier. He was also just plain fun to work with. We also had the pleasure of meeting GM Ralph Michilli during our visits, and we can see why Team RCL is so strong.A big thumbs up to Team RCL. We look forward to many happy years of doing business with you.
Jorge Ares Is The Definition of Customer Service!!!!
Went to several dealerships prior to coming to Ray Catena. We were warmly and professionally greeted by Jorge. I informed him that I was interested in acquiring the 2014 GS350. Just interacting with him for 5 minutes I knew I wanted to do business with him. The process literally took us less than 10 minutes. This will be my second Lexus and was contemplating to go to BMW at first, because of Jorge's excellent customer service I was convinced that I came to the right place for my next car. Jorge is the epitome of Customer Service and all dealerships should try to emulate his high standards for customer service. Lexus did not gain my trust and loyalty it was Jorge. I will continue to keep coming back to Ray Catena for all my car care needs because of Jorge.
Osama is the best!
My husband leased a Lexus from Manhattan before but we had a much better experience at Ray Catena in Larchmont, thanks to Osama. Osama was great he was calm and not overly aggressive, he explained the qualities of the car to me, and patiently answered my questions. We didn't have to haggle either which was my favorite part! Osama we'll be back in 2 years for my husband's new lease and mine!
Replicating my experience in 2011, the lease of a new RX350 working with Noel Greenstein could not have been better. Noel is extremely knowledgeable and easy to work with and I'm convinced that I got a very good deal on my new Lexus. I look forward to working with him again in 36 months.
New car purchase experience
I owned a 2010 Lexus RX350 and wanted to trade it in for a 2015 RX350. My wife and I were happy with our car, we just wanted to get a newer model.Unlike when I bought my Lexus in 2009, I was finding the entire process torturous after visiting 3 Lexus dealers. In 2009, I found the dealerships more willing to negotiate for my business. Now, I felt like they couldn't care less if they sold me a car. I was telling a friend of mine how unhappy I was with the Lexus dealers I had visited. He told me that his son had recently purchased a 2014 RX350 from Ray Catena Lexus through the Costo Auto Buying Program, the salesman was Steve Richman. My friend stated that he was with his son throughout the entire process of purchasing the car. My friend raved about their experience with Steve; that Steve was professional, friendly and knowledgeable. I decided to call Steve and set up an appointment to meet him. My wife and I are very happy that we listened to my friend. The price we agreed upon for the car was significantly less than what I had been quoted by the other 3 dealers. Steve handled the entire sale of the car. He never went to a manager to discuss the selling price. Also, after we agreed on the price, I wasn't handed off to a Finance Manager or anyone else. I never felt any pressure from Steve or from anyone else at Ray Catena Lexus.Hands down, this was the least stressful and the most enjoyable experience I have ever encountered in purchasing a car.I would recommend Steve and Ray Catena Lexus to anyone looking to purchase a Lexus.
Outstanding!!! Friendly!! Caring!!! Fabulous!!!
Mike Liberti!!! Awesome! He was so very caring and professional. I loved his family photos on his desk too. That made us feel even more comfy. Mike explained everything we needed to know in detail and in clear terms. We are both grateful for the experience and will hope to see Mike soon for our next purchase.
I was never a Lexus owner before but I am now. I purchased my car from Ed Bartoli, and I couldn't have been more eased with his knowledge, patience, professionalism, and courteousness, to say the least. Thank you. I will send my friends and family for a unique car buying experience!
A pleasure to deal with
Noel was always available to answer any questions . We were well taken care ofHe did an outstanding jobHe is a credit to the Lexus organization.
Quality Service for Quality Cars
My experience at Ray Catena Lexus of Larchmont has always been ABOVE par. I have leased several cars from them in the last 10 years and the last two through Osama Jacobs. He is a kind and courteous professional with knowledge and experience to help you make the right decisions. He answered all my questions, helped me to choose the right Lexus and was able to work with me to negotiate the best price! He really did!! I recommend this dealership to anyone looking for a quality car from a quality dealer. Ask for Osama and he'll make the whole process very easy for you.
Salt of the Earth
There not enough words to describe how awesome the service department is at Ray Catena,Lexus of Larchmont, this is my second ES being service there and they have been great every time. No question I will get my next Lexus at Ray Catena of Larchmont.
Great Sales Support and Service
Mike Liberti did a really great job in helping me through the sales process for my new GS. Thanks a lot Mike! I look forward to continuing my relationship with Ray Catena Lexus.
My Favorite Car Dealership
Ray Catena Lexus in Larchmont is the best.This is my third lexus buying experience from them and it has been a smooth, pleasant expeience everytime. Special mention is Ed Bartoli. Ed was very friendly but professional. Answered my questions and put away all my worries. Will I recommend this dealership to my friends? Absolutely!!!! Love my new car....To Ed...You should be promoted!!!
Antony Tufo is a top notch professional.
Coming from New Jersey to this Westchester NY dealership for the past 6 years (this is my sixth Lexus leased with them), as the prices and customer service provided by Anthony Tufo cannot be matched by any of my local NJ dealers.
My New RX!
My first leased car was an RX from this same dealership. Since then I have leased a few others but I finally said enough, I loved my RX back then and I want to love my car again so I have leased an RX and I am SO HAPPY! I picked it up last night and all I can say is that I am beyond happy. Ralph, Jeff and Osama were beyond helpful, personable. They made you feel like you have been part of the Lexus family for years. Osama was very thorough and detailed. You did everything and anything he could to make sure I was well informed of the vehicle, its features/functions, price, financing details versus leasing. I am so happy with this experience, my I told my friend and she is now considering purchasing a new RX for herself!
Michael Liberti is most helpful person I've ever met. It was a very good experience.I received excellent explanations of my new car features'.
Dmc220ny. No rush, No pressure!, No surprises!
From the minute you walk through the doors you feel special. A pleasant change from other dealerships. As a woman buying a car I was finally taken seriously!
Jorge Ares is the best sales person Ive ever dealt with and continues to provide high quality customer service that surpasses any experience Ive had with other dealerships in the past.
Incredible Customer Service!!
Osama Jacobs was the reason I signed the lease paperwork at Ray Catena. He was honest, helpful, and fair with helping me find the best deal and made the process painless. This is the third car I am leasing and both previous cars were from different dealerships. This was the best experience I have had so far and the level of service far surpasses any other dealer. I have been car shopping since April at all luxury dealerships and could not make a decision. I just picked up an IS 250 this August and Osama concern for my happiness and satisfaction was the reason I took the car so quickly. His calming approach and emphasis on making sure I was getting exactly what I wanted caused me to make a decision overnight when I had been so indecisive for months prior! I love my car and honestly can say I don't think I would choose a different salesperson or dealership in the future. Thank you so much Osama for making this experience the most pleasant I've had and making me a loyal customer. If you are looking for great service and an easy and excellent experience without stress, definitely go to Ray Catena Lexus of Larchmont and ask for Osama. You will not be disappointed!
Love Ray Catena
Today I picked up my third Lexus from Ray Catena in Larchmont. I drove Volvos for more than a decade and was never treated as well as I am here. They are professional, knowledgeable and unbelievably helpful. Mike Liberti has been my sales representative for all three cars. Mike is a pleasure to work with. He is knowledgeable and listens to his customers concerns and needs. He then places you in the perfect car for you. He never pressures you. He allows the car to sell itself. He answers all your questions. He values your time and your business. I cannot recommend Mike more highly. He has made my three experiences at Ray Catena easy and pleasant. This is a great sales representative in a great dealership.In the service department I have dealt with Anna Teniuch. She has stayed late when I have brought my car in late in the day, she is helpful, knowledgeable, personable and a pleasure to work with.Their service is prompt, always done right the first time and they pick and deliver your car. I couldn't ask for more from a service department.
Excellent buying experience ever
It took me one phone call when I expressed my interest in leasing a Lexus RX350, I spoke with the Sales Manager Maher ElSayegh and he handled me with such a professionalism wearing his white gloves. He provided me with all the information I was looking for including availability of stock and colors. Then I found myself in the dealership next day and actually met with him in person which was a real pleasure and then I started dealing with a Ed Bartoli the sales executive who walked me thru all the details of the transaction in a very friendly and professional way leading me to lease the RX350 and go home with it. My time was highly considered as well as my needs.I have to say that my 50+ miles trip from Morganville NJ was worth every mile of driving to meet with this professional group of people.I highly recommend Lexus of Ray Catena as a place to do business . . . . . :-)Thank you Maher and Ed for making my experience such a pleasant one and looking forward to my new Lexus after 27 months.Last but not the least, they didn't make me go home without meeting with Brian the delivery coordinator as he walked me thru all the details of the car and showed me how to operate everything including paring my phone and the satellite radio etc. . . . .Best of luckM.E.
Best Salesperson Ever!!
Steve Richman is the best salesperson I have ever had! It was the best car leasing experience ever. I have leased dozens of vehicles. I drove out of my way to deal with Steve. Best Price and Fast Transaction! An asset for Ray Catena!
Leasing a Lexus
Steve Richman has been my sales person for the last six years. It is a pleasure working with him his knowledge and expertise is incredible . He keeps you informed always follows up with you is prepared and ready to help you when you enter the dealership. He values your time and provides the necessary information to keep things moving. I highly recommend this dealership and Steve is a great asset to the company.
I went to 2dealers in newyork to get the new lexus is 250 f sport but their service was poor ..finally I went to Larchmont ray catena and mr.ed bartoli such a nice person helped me to get my car..he did really lot of work to get me the car.thanks a lot to him...it's a really nice car
Mike Liberti made this my best car buying/leasing experience ever and I have been buying or leasing cars for over 40 years. Only close comparisons were Mike's efforts 3 years ago followed by 2 previous positive experiences at Ray Catena Lexus of Larchmont. Before, I tripped upon this dealership, and especially Mike, I dreaded walking into car showrooms. I now look forward to dealing with Mike down the road.
We leased a Lexus and the experience couldn't have been easier. Anthony is very knowledgable and explained everything to us. Nice dealership and friendly staff. The price was reasonable and service package can't be beat. Will definitely recommend to others.
Transmission: 6-Speed Shiftable Automatic
Contact seller for Body Style
City: Larchmont, NY
Engine Type: 2.5L I4 176hp 172ft. lbs. 4 Cyli
Transmission: 8-Speed Shiftable Automatic
Contact seller for Body Style
City: Larchmont, NY
Engine Type: 3.5L V6 295hp 263ft. lbs. 6 Cyli