Randy Marion Subaru

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.7 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 5.0


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Great Customer Service & Easy to Work With

5
Uncskb on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff at Randy Marion Subaru is excellent! They are all nice and easy to talk to. They identified my needs as soon as I walked in the door and gave great customer service. My family has bought six cars from them over the years and will continue to use them for future car purchases.


Car purchase

5
Pastrypal on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were pleased with the service given to us while we purchased our 2017. Outback. Thus far the Outback has exceeded our expectations (which were high!) as was the salesmanship. The service was impressive!


Extremely helpful and involved

5
Baria1 on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My purchase took almost 2 months to complete, but it was not any of the dealers fault. They were extremely patient with the whole process that I had to go through and during that time they did everything in their power to assist and get things taken care of. I will definitely be going back in the future for more.


Suburbu, Cross Track - Khaki

4.3
Joyce WK on 09/01/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Frank and Daryl were very helpful. Had the car ready to test drive, paper work done in record time. No pressure, just let us take our time.


Great Place

5
Happycamper on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a great experience in purchasing my new car. I was able to find exactly what I wanted and will definitely purchase from this dealership again!


Best experience ever

4.8
Aliag53 on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would like to say that Frank Tilghman at Randy Marion Subaru gave me the best experience I ever had at a car dealership. He made me feel welcome and excited about buying a can. It felt like I was buying from my best friend or close relative.


Pretty amazing

5
Pgmay on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris and Colby made this one of the best dealer experiences we have ever had. They worked with us on our needs and gave us clear options. This is the third Subaru we have purchased from Randy Marion Subaru and there will likely be more. Thanks!!


Excellent buying experience at Randy Marion Subaru

5
Red Leg 06 on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Randy Marion Subaru Dealership exceeded my expectations during the purchase of my Crosstrek. The staff and ownership were intimidately involved and made the buying experience an enjoyable process. Elliot did an outstanding job providing all the necessary specifications of my new vehicle. I've bought over 30 vehicles in my lifetime and this dealership is #1.


Just what the doctor ordered!!

5
bilbo1958 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was so helpful and informative with being over bearing. He allowed me to check out the car on my own in the parking lot, then explained the details. The whole purchase process could not have been easier or more pleasant. He gave us a great deal for a great car. As a physician and lover of mountain biking, hiking, and rock climbing , the Subaru is a dream and my wife loves the way it rides. Thanks for everything! Dr. William C. Bock


Best car dealership experience

5
Amanda on 02/15/2016

Customer Service: 5.0 Overall Facilities: 5.0

My husband and I were helped by Mark who was very knowledgeable and helpful. He answered all of our questions and understood what we were really looking for. The test drive was easy and we didn't spend the whole day there being pressured and being thrown through hoops like previous dealerships I have bought cars from. The environment was so laid back and friendly! We didn't buy a car, but we plan to in the near future. I actually look forward to going back to this dealership and being able to deal with honest and knowledgable people. And... The car selection was great too. : )


Easiest purchase of a car ever!!

5
susan1069 on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian Fogarty was the easiest salesperson I have ever worked with in buying a car. He made it a stress free purchase and I love my car!


Randy Marion Subaru Service

5
Mary on 01/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love my Subaru! And with that, you have to have a reliable team for service. The guys at Randy Marion Subaru Service do a great job! Friendly and knowledgeable. Even if has been something small like the tire light on (because of cold weather), they jump in my Crosstrek, pull it in & check the pressure, making sure I'm good to go! I would definitely recommend Randy Marion Subaru Service (even if you don't own a Subaru!)


Lost a sale

2.8
mazdalease14 on 12/28/2015

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 3.0

The Subaru Impreza was my first choice as I searched for a car to lease. When I arrived at the dealership, the salesman (Chris?) was very personable. He showed me the features of the car and let me take a test drive. I like that they let you test drive the car alone. I always feel a little uncomfortable when the salesman comes with you. I prefer to chat honestly with my family while test driving. Anyway, once the test drive was over, Chris ran some numbers. First of all, it took forever - which apparently is part of the "game," but it was very annoying. Second, he offered me a ridiculously low amount for my trade in - only $500! Are you kidding?? It is in good working condition with minimal cosmetic damage. Even KBB said the value would be between $1200 and $1500. They refused to budge above $500, so ultimately, I walked away. I got $1250 from a nearby Mazda dealer and a great lease deal on a 2016 Mazda 3. Your loss, Randy Marion.


Great Staff!

5
DanMooresville on 11/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great guys. NOT pushy AT ALL. By far the best buying experience I have ever had in my life. Keep it up guys! Love it.


What a car buying experience should be!

5
klein924 on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a long history with Randy Marion, servicing my previous Subaru. The service people were extremely helpful introducing us to the sales staff. Mark Richardson could not have been more helpful. He was extremely informative, exerted NO pressure, and made our experience easy--I got exactly the vehicle I wanted. Mark made himself available after the purchase, and when my car sported a nail in the tire on day 5 of ownership, Mark took care of having it repaired, and with no charge. I cannot say enough good things about this dealership, and Mark Richardson in particular.


Excellent dealership

5
WAM on 10/24/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As dealership go, this one is top notch. Professional, courteous , family business. Car was prepared and serviced to my satisfaction. Will be back in the future for a new Subaru .


Great Dealership

5
Todd Burgie on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As a former employee, I highly recommend Randy Marion Subaru. Not only do I have personal first-hand experience with this dealership, but I have worked at the other local Charlotte Subaru dealers as well. Randy Marion Subaru is by far the best I have ever worked for. The General Manager Charles McCarty, and his son Marshall (Sales Manager), have created a friendly and hassle-free environment to purchase a new or certified pre-owned Subaru. Charles always hires quality people to his team to ensure the customer experience is top notch. I enjoyed working in an environment where I did not have to pressure people while they shopped. I will not hesitate to drive over five hours back to Mooresville to get my next Subaru from Charles and Marshall. Randy Marion Subaru is a cut above the rest.


one of the easiest purchases ever

5
ASUGirl on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Contacted the dealership via internet. Received equote next day. Met with Brian Fogarty. Very nice young man and easy to get along with. No pressure sales. Receive the car and pricing we wanted. Spoke with Brian next business day. Great follow up and customer service. Very much appreciate the Randy Marion experience


Very helpful and good selection.

5
Pat in Terrell on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a good experience. Very helpful explaining things to me. Love the CrossTrek and easy to drive.


Great service department

5
Maria from Lincolnton on 09/05/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a Subaru Tribeca and my car temperature was rising on and off. Finally when I called Randy Marion Subaru and told them what was going on they told me to bring it in as soon as possible. The service department told me my radiator was leaking and my thermostat was bad. I asked them to check the whole car over while it was been repaired and they did. I was informed by Kevin what repairs needed to be done on my car. The dealership even gave me a loaner while my car was being repaired. I felt how a customer should be treated while dealing with service on a car. Being informed at all times is my biggest priority. Even when I just had a brake light that went out they took my car right in and changed it while I waited. You can't get a more satisfactory service department. Thank you Kevin for everything. You and your team are great!


impeccable sales and service

5
XV Crosstrek on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received such impeccable service and salesmanship from Mark Richardson at Randy Marion Subaru during my purchase of an XV Crosstrek that the following week my spouse turned around and purchased one also. I would recommend this dealership to anyone looking for a top quality vehicle at a competitive price; and Mark will be sure to exceed any and all expectations in the process!


No pressure, great prices!

5
happy customer on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd at Randy Marion Subaru was great to deal with. We got a great price on the car we wanted. We drove and 1.5 hours from home to the dealership and it was well worth the drive.


Great place to buy a new car! Great people to deal with!

5
snow plow on 07/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had 24 Subaru cars over the years and found they are the best auto made for all weather driving. Whether it be rain snow or ice these , these cars are dependable and will get you to where you are going. Subaru is the best all-wheel drive vehicle automobile that I have ever driven. This makes number 25 for me and I am very happy with It!. I figure that I have driven these cars for more than 3,000,000 miles in all types of weather and they are great automobiles. Some of the supposedly all-wheel drive competitors are only afterthoughts, by the time they shift into all-wheel drive it's too late!


excellent dealership

5
ashwv on 07/10/2015

Customer Service: 5.0 Buying Process: 5.0

I bought a new Subaru Forester from Randy Marion last week. I live in West Virginia, but a friend recommended them. They saved me over $3000 dollars compared to local dealers and also delivered the car to me. They were easy to negotiate with and made for a stress free car buying experience. I highly recommend them to all of my friends!


excellent car buying experience

5
bridgeport on 07/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new Subaru Forester from Randy Marion last week. I live in West Virginia, but a friend recommended them. They saved me over $3000 dollars compared to local dealers and also delivered the car to me. They were easy to negotiate with and made for a stress free car buying experience. I highly recommend them to all of my friends!


Best buying experience anywhere

5
LS on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We knew we wanted a small SUV (our first) and looked at Honda, Toyota, Ford, Mazda, Nissan, and Subaru. We made it clear upfront that we were in our "research stage" and were not ready to purchase. We found Randy Marion and Brian Fogarty to be amazing to work with. On our first visit, they explained that they were not high pressure and allowed us to test drive the Forester by ourselves (the only dealership to do so). Additionally, they were the only dealership that did not call us after the visit and this was very much appreciated. After numerous test drives and research, we eventually shrunk the list to the Forester and the Nissan Rogue and found the Subaru provided more of what we were looking for. The purchase itself could not have been easier, with no haggling and a fair price and generous trade in. While this is our first Subaru, if our buying experience is indicative of what we can expect going forward, it will certainly not be our last.


2nd new Outback from Randy Marion

5
Dale in Rockwell on 07/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the 3rd car we have purchased from Randy Marion Subaru. We have purchased a used car and 2 new Outbacks. Todd Burgie and the rest of the crew are very good to deal with. No pressure, but ready to answer any questions at any step of the process. I do and have recommended Randy Marion Subaru to anyone who is looking for a vehicle. They also have a good service and parts department with flexible hours.


New Impreza Sport

5
Dan L on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our 2nd experience with Randy Marion Subaru, our first was when we walked in at 7:30 on a Saturday night just to look around and see what was available believing they were closed, and wound up driving away in an Outback when they stayed late to help us. Their commitment to customer service, a stellar Service Department, and the quality of the cars are what brought us back when the lease on my company vehicle expired. They were fair and up front with their numbers and communicated clearly on how the entire process would flow. I have enjoyed working with this team!


New Outback - 2nd new Subaru

5
Subaru_fan_Rockwell on 06/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased our 2nd new Outback from Randy Marion. This is the 3rd car we have purchased from Randy Marion. I recommend this dealership to anyone. They have a great, low pressure sales force that really knows the products they sell. I have used the parts and service departments and have always been treated very well.


Couldn't ask for a better experience

5
borowiczpa on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a first time car buyer I did not know car buying could be so easy and hassle free. Great people and great prices! The staff was extremely helpful and knowledgeable, their customer service was unmatched anywhere else I went.


OUTSTANDING DEALERSHIP!! EXCELLENT EXPERIENCE!!!

5
Happy Customer! on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Randy Marion Subaru is THE BEST!!! I went to look at new cars, and bought a Subaru Forrester. I LOVE IT!! I was treated like family, and Todd Burgie made the entire car buying experience enjoyable and hassle-free. The service received was incredible, and I HIGHLY recommend that anyone purchase a car from Randy Marion. EXCELLENT, EXCELLENT!!!!


Great Experience

4.8
curt312 on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My father and I went to Randy Marion Subaru to take a look at their WRX STI. I prefaced my visit with an email inquiring about their inventory and set up an appointment with Todd Burgie. We scheduled a time to meet and take a look. Every step of the way Todd was there to answer questions and offer options. My dad even took a Legacy for a test drive. We met the General Manager, Charles who was also nice to speak to. The staff at R.M. Subaru take a different approach to selling cars, it seems. Never did I feel pressured or smothered with insincere sales speak. Would highly recommend. I got the WRX STI by the way...


Great car buying experience

5
pelphreygirl on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Brian for all your help and for educating us about Subaru's in general. It was a very friendly, no pressure experience. Love my Forrester!


New Car, No Hassle

5
Happy at the Lake on 05/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an appointment to look at two used Subaru Foresters at CarMax. Randy Marion beat the price with a new car of the same model.


Great purchase experience

5
legacy15guy on 05/13/2015

Customer Service: 5.0 Buying Process: 5.0

Found 2015 Subaru Legacy on Randy Marion Subaru web site that i liked and requested for quote, it was late evening. Todd Burgie was quick to respond the next day with fair quote. The car was in transit and they did not have same trim in stock so he aarranged his service manager's car to test drive same evening. Thanks to his professional approach in negotiations we could agree on price. He called as soon it arrived at dealership next week. Was extremely satisfied with whole process of purchase.


Great experience

4.6
legacy15guy on 05/12/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Found 2015 Subaru Legacy on Randy Marion Subaru web site that i liked and requested for quote, it was late evening.Todd Burgie was quick to respond the next day with fair quote. The car was in transit and they did not have same trim in stock so he aarranged his service manager's car to test drive same evening. Thanks to his professional approach in negotiations we could agree on price. He called as soon it arrived at dealership next week. Was extremely satisfied with whole process of purchase.


Purchasing a Forester

5
Peter on 05/06/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We were very pleased with our purchase of a 2015 Forester from Randy Marion Subaru. Todd Burgie was most helpful and knowledgeable. It was a pleasure to work him.


Excellent Service!

5
Margot on 05/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Todd Burgie was most helpful in showing us the features of the different Subarus and helping us select the best Subaru for our needs - a beautiful 2015 Legacy. Todd also was wonderful in facilitating the purchase by being very knowledgeable and flexible in managing the details. Buying the car was a very good experience.


Best Car New Car Purchase Experience!

5
Silvia on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This really was the best new car buying experience ever! I initially stopped in on a beautiful Friday afternoon at the Service Department. The gal and guy were very warm and friendly, realizing I was looking for new car sales, they promptly had Jonathan my way. Jonathan was extremely professional and personable. It was very comfortable talking to him and felt he keyed in on what we were looking for. Everything went smoothly from test drive, to financing and taking our new ride home the next morning. Subaru has an excellent product and Jonathan is the perfect, honest and genuine Salesman. Also, Joey was well prepared and made the financing process go smoothly. It's refreshing to deal with people who enjoy their work, know their product and truly connect with the customers. Thank you!


GREAT GUYS!

5
rockrmom on 04/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No pressure and fun atmosphere! Was a pleasure doing business with them. Thanks for a great experience...


Second Purchase

5
Melinda on 04/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Today is the second time I have had the pleasure of meeting with Colby to purchase a Subaru. The staff has always been very courteous and helpful. The service center andKevin have always provided exceptional care for my baby that I purchased a couple of years ago. I look forward to working with all of the staff for years to come.


Great experience!

5
rockrmom on 04/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to look at a 2011 Subaru, which sold the day after we test drove it. Was a first-car for my son, so I didn't want anything too pricey. The Gen'l Mgr made us an offer on a 2015 model for a few thousand more...couldn't pass it up! ALL the guys there were friendly and easy to deal with. Would never think of buying a car as enjoyable, but they made it fun. No pressure at all! Thanks for a great experience!


Best Car buying in 60 years

5
Jamtraveler on 04/18/2015

Overall Experience: 5.0

A grat car and a great dealership along with the best salesman in the business. His name is Todd Burgie. Todd know his product and is not afraid to tell you about the Subaru line of automobiles. If you are in the market for a new Subaru give Todd at call.


Easier than I thought

5
Gary M. on 04/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a 2015 Outback from Jonathan Shapiro at Randy Marion Subaru. It was somewhat of a many month buying experience for me. I had researched the new Outback verses the 2011 Outback that my wife owns and was pleased of the remake. I had my Toyota for 13 years and I wanted to make sure I got this right. I ordered this vehicle just like I wanted it and it took a few weeks to get it but the wait was worth it. I really love this Outback. Everyday it gets better and better. The gas mileage if better than I thought and the 3.6 has all the pep anyone could ever need. Its a little rocket.The buying experience was so smooth. Everyone was knowledgeable thought out the entire experience. Jonathan went over everything about the car before i left the lot and he called me to see if I had any questions that might have come up. My wife had a bad experience at another local Subaru dealership when she bought her Outback and I was not going to let that happen to me. Charles and his staff are wonderful. Kevin in service can get anything worked out. I am a happy buyer.Gary M. Hancock


Great car buying experience!

4.5
Car Buyer on 04/15/2015

Customer Service: 5.0 Buying Process: 4.0

Fantastic experience! I highly recommend Jonathan Shapiro!


Great experience!

5
Satisfied customer! on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic car buying experience. Very kind and knowledgable staff. Would recommend always starting here to buy your new car. Jonathan Shapiro was a wonderful help in deciding which features I wanted. If you going to buy a Subaru, buy it here!


New Subaru (Nubaru)

5
Peter on 04/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a new Forester from Todd Burgie at Randy Marion Subaru in Mooresville. They didn't have what I wanted in stock, but found one immediately. Negotiated the deal over the phone in less than 7 minutes, gave them a small deposit over the phone, and picked up the car the next day. Now THAT's the way to sell me a car. Just don't have time for all the traditional baloney most other dealers pull when trying to sell cars. Right car, right price, over-the-top-service! Thanks Randy Marion Subaru!


Great Car, Great Dealer.

5
Peter on 04/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a new Forester from Todd Burgie at Randy Marion Subaru in Mooresville. They didn't have what I wanted in stock, but found one immediately. Negotiated the deal over the phone in less than 7 minutes, gave them a small deposit over the phone, and picked up the car the next day. Now THAT's the way to sell me a car. Just don't have time for all the traditional baloney most other dealers pull when trying to sell cars. Right car, right price, over-the-top-service! Thanks Randy Marion Subaru!


Excellent customer service

5
fitpilot on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter and I had a very pleasant experience. The customer service was excellent and Todd went above and beyond to make sure we were satisfied. His briefing of the car to my daughter was the best I have seen. Will recommend Todd and the team at Randy Marion Suburu anytime.


Enjoyable experience

5
frank on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Going through the experience of negotiating the purchase of a new car is not my favorite thing to do but Brian Fogarty made it a pleasurable experience. He was knowledgable of his product and led us through the process without the "sales games" that we have sometimes experienced in the past. We felt that we were able to purchase a 2015 Subaru Outback for a realistic price.Frank/Joan Huntersville NC


Buying 2015 Outback

5
Hrhyne1 on 03/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd at Randy Marion was easy to work with, no high pressure. We quickly agreed on a fair deal. One of the few Subaru dealers with Outbacks in stock. Drove an hour to get to them and would do it again.


New Subaru owner

5
New Subaru owner on 03/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience with Randy Marion was very professional. Mark and the staff was very willing to find the car that we wanted. They were very respectful and wanted us to be happy with our new car. We would definitely recommend them in you're in the market for a new car.


Very pleased

5
Tacoma on 03/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Contacted quickly upon inquiry by very friendly and knowledgeable staff. Todd helped me along the whole way and had everything ready when I got there. Drove 3 hours and was worth every minute. Best car buying experience ever. Thank you randy Marion subaru!


New Forester

5
glmiddlebrook on 03/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in last Tuesday to look at a new Forester. Mark Richardson went above and beyond to get me the car I wanted. I had a certain color and level I wanted. We test drove a step up from the one I wanted, but Mark did all he could to get me the car I wanted. They produced a 2015 Forester that was used with only 968 miles on it, had more options than I would have bought, a better warranty than new, and was everything I was looking for. They gave me more for my trade than I anticipated and were just all around great people to deal with. With the internet, we all go to the dealership with an idea of what we should pay and what our trade is worth. This is my fourth Subaru and I won't go anywhere else for my next purchase or service. I went in just to look and left with a new car.


Great Dealership

5
Rina on 02/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a new Subaru Forester this week from Randy Marion Subaru and the process could not have been easier. They are honest, knowlegeable, and very helpful. They want you to be happy with your car and will find you the best price! Extremely happy with my purchase.


Superb experience

5
tdmcmaster on 02/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second purchase from Randy Marion Subaru. My first purchase of a 2013 Outback a few years ago was such a pleasure with this dealership that I didn't even consider going anywhere else. The sales staff is superb. Knowledgable, friendly and always available. You can count on getting a good price too as I did shop the internet before our purchase. This new 2015 Legacy was a special order. Todd spent most of the day with me teaching me about all of the new safety features and even helped me program my garage door opener. His knowledge of the Subaru product line is impressive. Marshall and Todd are two examples of the reason that this dealership is the only dealership to consider if you are thinking of buying a Subaru in North Carolina. I highly recommend Randy Marion Subaru.


Subaru Forester

5
Rina on 02/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with this dealership was nothing but impressive. They treated me with honesty and respect and truly wanted me to be happy with my new car. They are professional and will look to make sure you get the best price on your car and the best finance options. What more could you ask for?


No Pressure

4.8
LarryS on 02/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The new car is great. It is a 2015 Legacy. The buying experience was very enjoyable with no pressure from the salesperson. Our salesman was knowledgeable and a pleasure to work with. The financial officer explained the options but did not try to force or "shame" us into selecting something we did not want or need. Overall it was a great buying experience.


Best Car Buying Experience Ever

5
ragtag66 on 02/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are thrilled with our first Subaru, a 2015 Outback 2.5 Limited, and the customer service at Randy Marion Subaru was superlative. Buying a car there could not have been easier and the staff was professional, very helpful and a pleasure to work with throughout the whole process.


Amazing experience

5
Pitt Guy91 on 01/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First off - I LOVE my 2015 XV Crosstrek!!! I can't say enough about my experience at Randy Marion - Brian F and team made it a breeze for me. It's my first Subaru and won't be my last! I highly recommend the team at Randy Marion; they made it a pleasurable experience from start to finish!


Best of the Best!!!

5
TonyRay on 01/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We absolutely love our new 2015 Subaru Outback. We drove many new cars before we selected this one. After we drove this one, we didn't look anymore because we knew we had found the right one. The dealership is fantastic. We never felt pressured and were not sold any of the extras that we didn't want! We will be long term in the Subaru family. We highly recommend this dealership...they are definitely the BEST!!!Tony & Connie Fox


The ONLY place to buy a Subaru

5
Melvin Hubbard on 01/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm very satisfied with my whole experience at Randy Marion Subaru. When it's time for another Subaru this will be the dealership that I will return to. If you're looking to buy, this is were to start first. You'll finish here.


2015 Subaru Forester 2.0XT tourning

0
MountAiryMan on 12/29/2014

Randy Marion Subaru had the right car, the right color, everything at the right time. The sale went very smooth, and overall excellent. Their salesman, Todd Burgie was very knowledgeable and helpful during the entire process. --He tirelessly went thru every necessary detail in a concise manner.--I definitely would recommend this salesman. We picked Subaru Forester because it was easy to get into and out of with ease. It is very roomy and the 2.0XT has plenty of power for the highway.


My first Subaru!

5
LKNlocal on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Needed versatile vehicle for my active lifestyle - kayaking, camping, biking. Did extensive research on brands and dealerships. Selected Randy Marion Subaru and was very pleased with the entire purchasing process. Three team members assisted me - answered all my questions and stayed late to deliver my vehicle that night.


Superb service and great sales force

4.8
Happy Subaru Owner on 12/13/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I started going to Randy Marion because they bought the dealership where I had just purchased an Outback in 2008. I have never gone anywhere else even though I drive over 25 miles and north on I-77 to get there. It is worth the drive. I just bought a 2015 Outback and the sales process was easy, professional, and very pleasant. I would urge anyone to go to Randy Marion for a good, efficient and cost effective experience!


Great Experience!

4.7
Michelle on 11/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My family has bought vehicles from this dealership several times over the years. We come back because of the service and great prices!


New car buying made easy

5
dalgreer on 11/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not be more satisfied with my Randy Marion Subaru experience. The people there were wonderful. I must admit my mouth fell open when I received a call from the salesman asking if I had any questions or if he could help in any way. I was and am impressed!


My First Subaru

5
theresa dallas on 09/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being a woman, shopping is always a pleasurable experience. However, buying a car has never been a pleasurable one for me until I purchased my recent Subaru. The experience was not only friendly and caring, but educational as well. The staff was more than solicitous, they were sincere. My sales specialist, Todd Burgis, was patient in explaining all the tech and features of the car. He spent a considerable amount of time with me and conveyed a real desire to see that I was comfortable and happy with my car. Follow up calls to me was to ensure that I was not only satisfied, but to offer up additional help or further explanation if I needed it. If all my car buying experiences were like this one, maybe I wouldn't have waited 10 years to purchase another. No buyers remorse from this happy customer! And, I feel confident in the follow up maintenance to service my car at Randy Marion of Mooresville with a staff that is not only knowledgable but caring as well. For one of many companies striving to nail customer service, Randy Marion does right .....everyone else should take a page from this high quality customer service experience.


Fantastic Dealership

5
Brittany on 09/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

If you are looking to buy a Subaru, this is the place to go. I went in as a first-time, new car buyer and my experience could not have been better. Every employee I interacted with was extremely friendly, knowledgeable, and personable. At no point, from stepping onto the lot to driving away in my new 2014 XV Crosstrek Limited, did I feel pressured or mislead. This team really breaks the car dealership stereotype. They were very easy to negotiate with on price and accessories and I drove away with a great deal.


Fantastic Dealership

5
BLSylvester on 09/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are looking to buy a Subaru, this is the place to go. I went in as a first-time, new car buyer and my experience could not have been better. Every employee I interacted with was extremely friendly, knowledgeable, and personable. At no point, from stepping onto the lot to driving away in my new 2014 XV Crosstrek Limited, did I feel pressured or mislead. This team really breaks the car dealership stereotype. They were very easy to negotiate with on price and accessories and I drove away with a great deal.


Best Car Buying Experience

4.7
Patrick and his 3 Newfs on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Had recently rescued a 110lb Newfoundland which made 3 now in the house and had to get a car they all would fit in that wasn't too high and also had great gas mileage to be used daily for work. Shopped around and decided the Outback was the car for our K-9 family. Had met Todd Burgie on Friday but for some reason decided to go to another dealership on Saturday with my wife because it was closer to home. Biggest mistake in the process. I was getting pushed into a car I wasn't crazy about and just did not get a good vibe. I stopped the process and called Todd. He advised me that they had just what I was looking for and would be there waiting. This was worth the drive, Todd told us everything about the Outback and then some, always made sure we were comfortable and not being rushed. I've bought a bunch of cars in the past, this was by far the best experience I've had. So far the Outback has been performing as advertised and we couldn't be happier. I don't plan on buying a new car for quite some time now but I will direct everyone who asks me about mine to Todd and the team at Randy Marion Subaru.


Great customer service!!!

5
LSF on 08/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my first Subaru a few days ago, and I'd have to say that it was the best auto buying experience I've ever had! Mark and Colby are very friendly and great! And I love my Subaru Forrester!!!


Great new car buying experience.

5
Cliff on 08/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mark, Colby and Robert were all great to work with. Our new Subaru Forester buying experience could not have been better. I would recommend this dealer and sales staff to anyone looking to purchase a car.


2015 Legacy

5
2015 Legacy on 08/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great service without the big dealership pressure. Entire staff was friendly and upfront all options available when purchasing. Couldn't have walked into a better dealership.


2015 Legacy

5
2015 Legacy on 08/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service without the big dealership pressure. Entire staff was friendly and upfront all options available when purchasing. Couldn't have walked into a better dealership.


Best Car Buying Experience Ever

5
MDunnagan on 07/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 2nd car we have bought from Todd. He is outstanding! Chris in finance was great to work with too. They were both very patient and helpful in answering all our questions and making this our best car buying experience ever.


Great experience!

5
Viking Mike on 07/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love my new Impreza hatchback. Great experience buying from Randy Marion Subaru. No hassles, no gimmicks, no pressure. Just what I was looking for.


Leasing my new Crosstrek XV

5
Jean Angeldorf, lessee in the Subaru family on 07/04/2014

Customer Service: 5.0

Delighted to be recommended to lease my new Crosstrek XV after my 20 year old Camry bit the dust. Jonathan really took into his consideration my needs of a crossover, small SUV style car with better visibility, higher off the ground, sporty-looking, reliable with all kinds of safety and reliability a Subura can assure. I love the blue pearl color and have named her Bluebird.


Very pleasant experience.

5
RNeugent on 06/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased with the attention that Johnathon and the rest of the sales force gave us. They explained every thing about the financing and the car and the service. We could not be more pleased with the car nor the dealership.


Great buying experience

5
neichinger on 06/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at Randy Marion was extremely easy to work with and we had a very nice and enjoyable car buying experience. Todd was not pushy at all and allowed the car to sell itself rather than pressuring us into anything. It was a very laid back and relaxed atmosphere and did not feel like any of the uptight or pushy dealerships I have unfortunately been in before. They let my wife and I test drive the car and go home to talk it over without trying to get us to buy anything before being ready.When it came to buy the car, they did not try to force any extra add ons that I did not want and we were in and out very quickly. Todd gave a follow up call several days later, just to see how we were liking it, which was a really nice touch. If I'm in the Charlotte area when it comes to buying our next Subaru (this was #3), I will definitely go back to Randy Marion.


Excellent Service.

5
KT on 06/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Todd was extremely thorough, patient and friendly. He has called several times to make sure I am enjoying my Subaru. I really appreciate this type of after-sale care and I would recommend this dealership to anyone.


Great experience

5
Greg D on 04/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Todd from Sales is great. Chris made the finance experience very easy. Robert from Service made adding accessories very convenient. Easiest car buying experience I've ever had. Great job to all involved. I would recommend this team to anyone interested in a Subaru. God Bless!


Good People

5
Mike D. on 03/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I dealt with Todd Burgie. He was very courteous. I came in from out of town and everything was as he said. No problems. Everything was very smooth and the buying process was quick and unpressured. I would recommend this dealer, and Todd, personally.


I was very happy with my interaction with this...

5
ellejay55 on 03/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very happy with my interaction with this dealership. They all worked as a team instead of just as individuals. This was my first car buying experience and I know that randy marion subaru and jeff matchem made it the best that it could be. I would buy from there again!


Jeff Matchem and I talked about 10 days before we came to...

5
SteveReep0369 on 03/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Matchem and I talked about 10 days before we came to the lot. When my wife and I arrived at the Subaru store, I asked for Jeff and they sent him out to meet us.Jeff was very friendly and very informative. He told us to look around and let him know when we found something we wanted to try.We drove a Legacy which seemed under powered to my wife. We continued looking and Jeff showed us the 2014 Cross Trek XV and when we drove it we feel in love with it. The vehicle has adequate power and precision handling. It has the feel of a much larger auto.We knew we wanted a Subaru because of the four wheel AWD system. We has only owned AWD vehicles for the last 15 years. We have a new Dodge Durango AWD for traveling on long trips and trust it to go when we are ready to go. We have a 2003 AWD Pontiac Vibe which we love and have never not been able to travel in ice and snow. So Subaru is an obvious choose of car for us.Jeff Matchem is a custom service/salesman all rolled into one heck of a professional.Jeff and Chris Hunter were a great team to work with. This was my best experience ever in buying a car,Chris did an outstanding job with our financing. I would be more than honored to send anyone looking to buy a car to the Randy Marion Stores in Mooresville or Statesville.


Excellent car buying experience

5
Richard "big bird" on 02/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently bought a new Impreza Sport from Todd B and the experience was great. Worked with me to answer and questions I had and educated me on the Subaru line. Not disappointed with my purchase at all. I would highly recommend this dealer to anybody I know.


New Car

5
Ron on 02/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Outstanding service from the moment I inquired about purchasing a new car to the day I drove off the lot with my new ride. Jonathan Shapiro and Jeff Matchen were great to work with. If you are looking to purchase a Subaru, this is the place to go hands down.


Recently bought a new Impreza Sport from Todd B. The...

5
Richard808 on 02/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently bought a new Impreza Sport from Todd B. The experience couldn't have been better. Todd answered all my questions and showed me several different cars until we found the right one for me. After a couple different test drives and talks with Todd I settled on the Impreza and I couldn't be happier. I would highly recommend this dealer to anybody I know.


Prompt and courteous response on car inquiry

5
Ronnie Jonas on 02/21/2014

Customer Service: 5.0

I talked to them about the car they had listed and found out it was a straight drive and I wanted an automatic. They were very prompt in getting back to me. I would not hesitate to deal with them in the future.


We gave overall rating of 5 for most of the questions as...

4.6
sarveda on 02/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We gave overall rating of 5 for most of the questions as per our experience with the employee Mr Todd Burgie who gave us his full attention and explained every bit of details and answered all our questions without actually pushing us for purchase and gave us enough time to think it through. As per the price I answered OK as it had gone over the budget that we had in our mind.


Great Sales and Service from Randy Marion Subaru

5
Daymgb on 02/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Randy Marion Subaru was an excellent dealership to buy a car from. Todd was very helpful and friendly. Never did I feel pressured to purchase a car and he also worked with us on the price of the new car we bought and with giving us a reasonable price for our trade-in. We were very pleased all around and continue to be pleased with the level of customer service from Randy Marion!


Randy Marion Subaru was an excellent dealership to buy a...

5
daymgb on 02/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Randy Marion Subaru was an excellent dealership to buy a car from. Todd was very helpful and friendly. Never did I feel pressured to purchase a car and he also worked with us on the price of the new car we bought and with giving us a reasonable price for our trade-in. We were very pleased all around and continue to be pleased with the level of customer service from Randy Marion!


Excellent Dealership and Service

5
Stix on 01/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a new WRX STI from Randy Marion Subaru. I have to admit i thought I was going to go in have to argue price and have an all day fiasco. But it was the complete opposite. I went into the dealership and immediately Colby greeted me. I had spoke to him on the phone that previous Friday. After negotiations were done i spoke to Chris in finance who made the final process go just as smooth. Before I left the dealership I met the service rep Robert. As for the entire process i couldn't have had a better time. It was relaxing and they even made my fiance and our dog feel comfortable. I would have to recommend this dealership to anyone buying a vehicle. This was my first new car experience, i have always bought used. With that being said I will be back and kudos to Colby he may look young but he knows his vehicles. Anyone looking to buy a Subaru this is the place to go.


I went to Randy Marion Subaru while shopping around on...

5
jpepper2 on 01/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Randy Marion Subaru while shopping around on WRX prices totally not planning to buy this day. An hour or so later I had the car I had been searching for for months at the price I couldn't let go. Everybody at Randy Marion was super friendly which made the car buying process incredibly comfortable and easy. I will recommend all future Subaru purchasers to look no further than Todd and Company at Randy Marion Subaru!


It was a pleasant experience. The entire office was very...

5
sdday on 01/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasant experience. The entire office was very helpful. Colby was extreme knowledgeable and pleasant to work with in buying a car. I would recommend this group to many friends. Thank you. I am thrilled with my Forester.


Todd Burgie found my 2014 STI in the color I wanted and...

5
1Lorraine on 01/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd Burgie found my 2014 STI in the color I wanted and within a week he had it at the dealership. Picking up the car was totally stress free. Thank you Todd your the best! I look forward to working with you in the future.


Great experience-You will not go wrong

5
Doug on 12/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in the market for a new Subaru and after dealing with several dealers, Jeff Matchery at Randy Marion Subaru was the clear choice. When I submitted an inquiry I received a phone call within minutes and he was willing to work on the pricing of both my trade in as well as the new Outback. Upon going to Randy Marion, I was greeted by Todd who took me to Jeff for the keys. I test drove the vehicle and Jeff and I discussed the cost of vehicles (trade in plus new). The nice part was that Jeff cut right to the chase and told me the price for the trade in and the Subaru; which I accepted. Next step was Chris and the financing which again was an easy experience. While I was signing the paperwork for the Subaru, Jeff and Todd worked with the parts department to get the few accessories that I needed for the vehicle (protective mats, etc). Since the dealership started getting busy, Todd was the individual who showed me the ins and outs of the new vehicle (and there are plenty). Before I left with the new vehicle the GM, Charles McCarty and his son both stopped to express their gratitude for using Randy Marion for my vehicle purchase. Overall, you will not go wrong in dealing with anyone at the Randy Marion. Honest, trust-worthy, individuals that stand by their word and a great buying experience.


I was in the market for a new Subaru and after dealing...

5
bgmen on 12/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new Subaru and after dealing with several dealers, Jeff Matchery at Randy Marion Subaru was the clear choice. When I submitted an inquiry I received a phone call within minutes and he was willing to work on the pricing of both my trade in as well as the new Outback. Upon going to Randy Marion, I was greeted by Todd who took me to Jeff for the keys. I test drove the vehicle and Jeff and I discussed the cost of vehicles (trade in plus new). The nice part was that Jeff cut right to the chase and told me the price for the trade in and the Subaru; which I accepted. Next step was Chris and the financing which again was an easy experience. While I was signing the paperwork for the Subaru, Jeff and Todd worked with the parts department to get the few accessories that I needed for the vehicle (protective mats, etc).Since the dealership started getting busy, Todd was the individual who showed me the ins and outs of the new vehicle (and there are plenty). Before I left with the new vehicle the GM, Charles McCarty and his son both stopped to express their gratitude for using Randy Marion for my vehicle purchase. Overall, you will not go wrong in dealing with anyone at the Randy Marion. Honest, trust-worthy, individuals that stand by their word and a great buying experience.


New car purchase

5
Nk on 12/09/2013

Customer Service: 5.0 Buying Process: 5.0

Easy to work with, very good price , helpful and pleasant people to deal with


I have spent the past several weeks visiting car...

5
asheagent on 11/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have spent the past several weeks visiting car dealerships and researching vehicles on line. I finally decided on a 2014 Subaru Legacy Limited. I wanted to purchase locally but could not reach an agreement with the manager at Modern Subaru in Boone who became somewhat rude when he declined my offer. I will say his sales staff were very helpful and friendly. That same day, I went to Randy Marion and Lake Norman Subaru dealerships. From the moment I made eye contact with Todd Burgie, I was so impressed with his friendliness, with his ability to make me feel special (who doesn't love that?) without being intrusive. I just retired after 28 years selling real estate and I know how hard it can be to relate on an individual basis. Todd nailed it! Although I went to Lake Norman after stopping at Randy Marion, I knew I would be going back to Todd. My offer was accepted and I saved money by leaving the northwestern mountains and driving to Mooresville. I am telling all my friends! Oh, and Todd, the restaurant was perfect! Thank you for everything! Great experience!


I had just been in a very bad car accident, in fact, if I...

5
Ronni Fogle on 11/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had just been in a very bad car accident, in fact, if I hadn't been in my Subaru Forester, I would probably be dead, but actually walked away.The entire staff at this wonderful dealership were very accommodating, gave me an incredible price on a new Outback, and it took less time than I have ever spent buying a car. I would recommend them very highly to anyone looking for a wonderful car!!!


Very refreshing experience - no push, no pressure, no...

5
wwwebb1 on 11/16/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very refreshing experience - no push, no pressure, no patronizing, very fair price. I was one phone call away from buying a Ford, but Randy Marion Subaru made it impossible to say no. I'll buy from there again for sure.


In 2011 I began to look for a new Subaru and contacted...

5
wesmac on 11/11/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In 2011 I began to look for a new Subaru and contacted Jeff by email about the vehicles they had available. At the time WRX's and STI's were in short supply due to it being the end of the year. He stated that if I wanted a specific model that he would give me a great price and followed that up with an email detailing the prices which were far lower than anything in my general area or anywhere in the state for that matter. I still owned my Honda Civic SI and wanted to see if I could private sell it before I traded for a new car. Also my fiance had a motorcycle that we were trying to get rid of prior to the sale so of course we didn't act on a new car purchase at the time. Jeff stayed in contact not always asking about buying a car but asked how things were going otherwise. Then I passed a new WRX in my local area and test drove the vehicle. It was the perfect car but at the wrong dealership. I emailed Jeff right away after I saw that they had the identical vehicle enroute to their dealership. I told him that I wanted the car and within days I had gone from a potential buyer to driving my new pearl white WRX away from Randy Marion Subaru. Every time I called a person answered and at no time did I deal with anyone that didn't have the best customer service I had ever experienced. The purchase process lasted less than an hour and most of the paperwork was completed right when I arrived. Over the phone they gave me an estimated price of what my vehicle would be and I was completely satisfied with the process. They didn't try to see me things I didn't need and only pushed what was necessary. Thanks again Jeff and Chris at Randy Marion Subaru.


Was willing to deal with us and was fair in their pricing...

5
negativelife on 11/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was willing to deal with us and was fair in their pricing and service after the sale. Also had a vehicle that fit what we were looking for.


My wife and I bought our 2014 Forester last night and we...

5
JeffP1 on 10/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I bought our 2014 Forester last night and we absolutely love the car as well as this dealership. Jonathon Shapiro was an excellent sales consultant. We also met the owner/GM, Mr. McCarty who was actually at the dealership well after 6pm. He was awesome as well. This dealership gets "it" and it's what car buying should be. Fairness, honesty and respect toward the customer, along with a top notch facility. We traveled 1.5 hours to get there and we will definitely be back for service. What a great car buying experience. If you want a carnival atmosphere with balloons, popcorn, sales towers and cowboys on stilts- go somewhere else. If you want a truly great experience go to Randy Marion Subaru!!!


I recently had the pleasant experience of buying a new...

5
Yeonto on 10/24/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently had the pleasant experience of buying a new Subaru Forester for my wife at Randy Marion Subaru. This was my second purchase from Randy Marion family of dealerships within a month. My first purchase was at Randy Marion GMC when I bought a certified GMC Sierra. I live over two hours away and feel that the drive was worthwhile as the people at both dealerships were very professional and honest. In purchasing the Subaru, the sales team helped me from the time I made an inquiry on their website all the way through making sure I understood the operation of all the new features before I left on my drive home. I don't plan on making another vehicle purchase anytime soon, but when the time comes, Randy Marion will definitely be my first choice.


Awesome Dealer

5
JPless on 10/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I bought a 2014 Forester yesterday. An absolutely excellent dealership. Our salesman, Jonathon Shapiro was awesome as was Mr. McCarty who owns/manages the dealership. They were incredibly respectful of us and our time and could not have done a better job of uniting us with our new Subaru. We will definitely travel the 1.5 hours back to get our car serviced. Quite simply, they were the best!!!


I chose this dealership because I have bought 3 other...

5
lois1112 on 10/21/2013

Friendliness: 5.0 Overall Experience: 5.0

I chose this dealership because I have bought 3 other vehicles from Randy Marion and I have always been please with the service I received. Colby corresponded by email and was very helpful and found whatever I wanted and answered any questions I might have with a quick response, no matter how trivial they may have been, he was very helpful and I would suggest Colby to anyone who is interested in purchasing a vehicle, I love my car, it has been everything they said it would be and more. The biggest reason I liked this dealership is because the people were not pushy, they let me step back and decide on my terms. Thanks Colby your the best.


Dis-appointment with service, communication, just

1
renaurds on 08/27/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I would not recommend this Company to anyone. The necessity to do an elaborate not of dis-satisfaction only makes the memory of the experience worse.


the pay first test drive

1.3
jim on 04/18/2013

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 2.0

I went to test drive a used Subaru wrx. The sales person and I went out to look at the car he said they just got it in from a customer all service done at their dealer. The car looked very nice I checked out the legroom at 6'3" most cars are very tight. I asked if we could go on a test ride he said they wanted a signed contract with money down first I said no and walked out. Very poor customer service I have never had that happen before. My wife and I have purchased more than 43 cars in the 23 years we have been married and never had that happen.


New Outback Limited

5
C4vette94 on 05/27/2012

Customer Service: 5.0 Buying Process: 5.0

My wife and have been shopping over the past several weeks for a preowned Outback Limited. After not being able to find one with low mileage and leather we considered new. Amazingly enough the new was only about 1500 dollars more expensive than a 2 year old vehicle with 30k miles. This along with the lifetime engine and transmission warranty made the purchase of a new Subaru a no brainer. The sales and finance staff were fast and friendly. They were incredibly patient with us in the decision process and gave us an amazing deal on the vehicle and were very fair in the trade.


$51,350

Mileage: 32358

Color: White

Transmission: 6-speed Automatic

Body Style: Pickup

City: Mooresville, NC

Engine Type: 350 hp 6.7L I6 Diesel

$28,950

Mileage: 22952

Color: Red

Transmission: Continuously Variable Transmission

Body Style: SUV

City: Mooresville, NC

Engine Type: 182 hp 2.5L H4

$19,950

Mileage: 49540

Color: White

Transmission: Continuously Variable Transmission

Body Style: Sedan

City: Mooresville, NC

Engine Type: 160 hp 1.5L I4

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