Randy Marion Ford Lincoln, LLC

Best Ford dealership!

The whole dealership here is a staple of the industry. I spent four days dealing with another dealership and then came here and left in my new truck in one hour! Many thanks to Russell, Keith, John, and everyone else. If you are looking to buy any Ford (even a custom one like mine) don't go anywhere else!

New car purchasing experience

My recent new car purchase was a pleasant and easy experience at Randy Marion Lincoln Dealrrship. I made my initial inquiry about a new Lincoln by email and Russel replied immediately providing the information I needed. When I went to the dealership, he listened to my ideas and concerns. He worked to locate the vehicle that best fit what I wanted. I will purchase a car from this dealer in the future.

Outstanding Customer Service

Nick and the service team are kind, courteous and thorough. I am confident that my Freestyle is serviced correctly and all issues addressed. They keep me informed of service needs and work with me to meet those needs

Randy Marion Ford

Great people to work with!! Would highly reccommend. Very helpful finding me the car I wanted at the right price.

Great far and easy service

Everything and everyone... Including Stevie Wooden, was excellent.

happy customer

My experience has been nothing but positive. We purchased a used 2014 Ford Fiesta from the used car lot in Statesville. Everyone at that lot was friendly and, helpful.We receive helpful reminders when it is time to have the car taken care of & everyone is friendly at the repair shop.

Great car buying experience

Joey and Russell were great. They were both very responsive and helped us work the deal. Joey took the time to get the paperwork in order on his day off so we could get in and out quickly with our 3 children. Both were very professional and worked hard.

Fantastic Service Writer Thanks Heidi

I brought my truck in for service on Saturday and was given outstanding service by the service writer Heidi. Will continue to use the service department for all my Fords.

Good salesman - Nathan

2013 Lincoln MKX. Service good and staff very helpful. Did not receive a copy of everything I signed at the Ford dealership and would like to have that for my files. --Linda Robison

Buyer Beware

Buyer Beware I paid $770 for something called "resitall" which apparently doesn't need to be applied to a clean surface. When you pay that much shouldn't you get a clean vehicle. Here are some pictures of the rags.

Great customer service

I was there to get my car inspected. I was treated very nice.

Great service

I am very pleased every time I bring my car in for service. The service department always goes beyond to make sure your satisfied. Jonathon seems to go the extra mile.

Great Service. Friendly Staff.

Heidi is the best. She is always so helpful and considerate.Nathan is always helpful also. He spends time with me to explain everything about my car that I ask about.

Knowledgable

Helpful, very knowledgable on product and friendly. I will be back for my next purchase!!!Thank you !!!

Excellent car buying experience

I told Stevie what I had to buy a 2016 Lincoln MKX Select and wanted it to be an out the door quote and she actually came in a little below my number for the same vehicle another dealer wanted over $4,000 more for. The total buying process was a no hassle pleasant experience. I highly recommend this dealership to anyone.

Amazing service

Own a 2014 ford focus. Came in with studdering in the transmission. Ended up being a recall, but had steps to follow. Nick did an amazing job explaining everything to me. He got the vehicle in quickly and the reset and TCM was fixed quickly. He called and kept me updated every step of the way. Ended up needing a new clutch. Got the part faster then originally anticipated. Nick contacted me and got me in immedietly. Company provided me with a rental. Continued to call and update me whenever necessary. Overall amazing experience! Thank you!

Love my Ford Edge

Visit was fast and easy, and people were very considerate and friendly.

Great service

Great service!!! Always easy to schedule appointments.

Exemplary Service

We were traveling and had a catastrophic electrical and overall power failure on I-77 in the construction zone north of Charlotte. We planned to stay overnight in Statesville and took the vehicle to the dealership in the morning. The service advisor accurately and correctly diagnosed the issue and determined the part was not in stock. Immediately they located a part at another dealership, sent a driver, and had us back on the road sooner than originally estimated. They even delivered the vehicle to us at our hotel. The service didn't meet the standard, it set a new level. There are dealerships in Detroit that could take lessons on the right way to deal with customers from Randy Marion Ford.

Sales

All the way from the first person to the last person at signing the papers for buy it was a painless and expedited process. Everyone was very helpful, extremely friendly, and knowledgeable.

Service

Enjoyed visiting with sales personnel..everyone very cooperative.

Great people

2014 Ford Flex. Great staff. Ready when they said for pick up

Excellent

Had a wonderful experience will use again ,love my f-150 FORD PICKUP

2016 fusion

2016 ford fusion service done as said staff was helpful if the paint job on my car was fixed id be more happier already been there twice to be fixed nothing helps they do

Great service, friendly.& helpful staff

Lincoln MKZ. Service was great& the service advisor was helpful with a small recurring problem.

Satisfied customer

Excellent service at a good price. Heidi works hard to meet our service needs.

Great service

Thanks Jonathan and Heidi for a great experience at RM ford in Statesville.

great service

You guys are great.ihave no problem getting appointments when I need one ihave been buying Ford product at that location since1984.

Great services, polite and respectful employees.

Excellent service as always. Am always pleased with my experience.

Very nice people to work with

I enjoy my new vehicle very much. I was treated with the upmost respect. I only have one complaint and that is that I have had my vehicle for 14 days now and I only got one key to it. I was told they would get me another one but I do not have it yet. I really need a spare key to my vehicle.

Excellent service

Courteous, expert & professional service as usual.

Timely manner, friendly staff

Service/repairs was done in a timely manner and staff was friendly.

warranty and repair

I realize all businesses must optimize their workforce to be the most profitable; however I feel that at certain times the service staff needs 'backup'. In handling return calls and processing completed vehicles. Overall, they do the best they can an I understand.

Very helpful

We were from Fl and they help us right away. So thankful for them.

Car repair

Lonnie and Assoc did a great job on our Aviator. The gears had been slipping he got the proper fix and helped so much by navigating our warranty. We were so grateful!

overall review

the service was great and the staff was very nice!!!!!!!!!!!

New Customer

Shawn was a pleasure to work with. I told him what I needed and he offered me several options to meet those needs.

Pleasant transaction

Purchased F450 quick smooth trade quick financing and very courteous staff

good service

contact with personnel on entry and exit was very acceptable.

2015 Explorer Steering fault

Purchased a 2015 Explorer Sport in June. Had it in for a steering fault service light where the power steering failed on one occasion. Service reprogrammed and hopefully will not experience again.

Great service

Quick and friendly as always thank you. Always good people to deal with will be back with my mustang soon.

Buyer

Garrett was very helpful. There were some over charges that I hope they will reimburse me for.

service was ok

Had oil change, tire rotation, and recall repair for power steering bolts. Had 3pm appt and service took approximately 2 hours, which seemed a little long for someone to wait for this minor service. Have been waiting for about 1 year for Extended Service Plan paperwork. Was promised again that it was on it's way.

Great service, especially our contact person; Nick

Took the car in on a Saturday morning, engine was missing. Nick took great care to ensure us that they would try and get the car fixed that day because we were from out of town. He even had a young man take us to a fast food restaurant to get breakfast. It was determined that the computer had to be changed and had to be ordered Monday to be installed Tuesday. Again Nick kept us updated as to the progress. The only problem is the fuse that controls the front seat blew just after we picked the car up, which never happened before. Back to the dealership Johnathan replaced the fuse and we were on our way again. The next day the fuse blew again. Called Nick it was determine that the two issues were not related, but Johnathan was out for 2 weeks. I wish to talk to him once he returns. Otherwise a great experience. Thank you

Fuel Pump recall

As usual the customer service was excellent, they fit me in on a busy day and i am very pleased with there effort and end results

good service

04 aviator service was good, personnel very helpful, and always gets vehicle in day that called

Review

We have been in NC for 2 years and have not had exposure to ford dealerships here. The service and attention to detail was excellent. The staff courteous. I must say that I thought that the phone survey should have been sufficient. Please no more surveys.

frank mayberry

things went great but when I drove on sat night all lights were out its back at the shop at this time I have a rental car.

Homer Hoffman

We were very pleased with our service, and we like our salesman Don Scott.

Great dealership

We love the service and overall atmosphere at Randy Marion Ford. They are awesome!

EXCELLENT SERVICE!

GREAT SERVICE! EVERYONE THERE ARE SO VERY HELPFUL ALWAYS!

Great Service

Excellent work with a friendly staff. They stand behind their work and provide great value for the dollar spent.

Great new car buying experience

Everyone was great. They have a very knowledgeable and helpful staff. Robert Fox was the perfect salesman for me to have while buying my first brand new vehicle. I will be recommending Randy Marion Ford to everyone I know. Thanks again for putting me in my dream car.

Happy F-150 owner

friendly and helpful service people. always a pleasure going there

Vehicle Evaluation

I bring any new vehicle to the dealership to expect a strong evaluation, to inspect everything and try to fix known problems, and I believe I received just a vague idea about what is going on with my vehicle.

Review Randy Marion

Always a good experience. really appreciate the coupons for reduced service and car washes.

Great service

Always a pleasure very professional. Ready to help you and gives good service advice for the future care of your car or truck.

Happy New F150 Owner

It was a very enjoyable car buying experience. We bought a 2015 Ford F150 Lariat. The customer service was excellent, pricing was great and the financing part was very fast and effective!

GREAT SERVICES AND CLEAN FACILITIES

I have a 2010 Lincoln MKX. The 60,000 mile service was due. They flush the transmission and radiator and put new fluid back in. I left it in the hands of Lonnie Burgess. He saw it through gave me the complimentary car wash that comes with all Lincolns. I was very satisfied with service and price.

Great service....

I was quickly in and out on my car inspection. Thankful and grateful for Heidi....

good service

The Car was finished when promised and the service was explained in detail

Excellent service

We purchased a Ford fusion. We've had excellent service so far.

Great people to deal with

Got a great deal and had wonderful experience. Don Scott was my salesman. He did a great job of getting us in the truck we were looking for and was very knowledgable about the truck and was a great help with the deal.

johnson

Too many slip ups. No communication. But I did end up with a great deal.

Clean facilities. Friendly staff.

Repairs on my 95 Windstar were completed to my satisfaction. Service Manager Lonnie was very helpful. There was a delay in getting all the parts needed for the repair. I was provided with a loaner car while my van was in the shop. i am well satisfied with the work.

Janice Shade

i have had great service and always freindly people, and always willing to work with you. Lonnie has been really great and very helpful

Excellent Customer Service and Repair Center

Mr. Lonnie in the service department made this process so very easy. He calmed my nerves and did more for me than he will ever know. Throughout the process, he answered all of my questions via telephone and email, and he even made rental car arrangements and tow truck recommendations for me. This process would definitely not have been smooth if he wasn't there to help me. I am very appreciative for his help and guidance throughout the process.

customer

From the time I drove up to request service everyone was very prompt. The service was completed very fast. I like the printed information sheets that were provided detailing what service were done and good overview view of the vehicle.

Great Experience

This is our 3 vehicle purchased with Salesman Don Scott, Ownership of the facility has changed 3 different times. But our service from Don continues to be the best. It should be know that most of the employees also continue to be retained during the 3 different ownership & all that we have provide us with Great Service. Thanks

Oil Change

2014 Ford Fiesta, had the oil changed in the car. Heidi and the staff was very prompt in servicing my vehicle, even when you don't have an appointment.

Survey

2014 Ford Fusion. oil change. Staff was very pleasant. I had a 5:30 appointment and did not have to wait. Oil was changed, car checked and I received a report about the car. No problems!Linda Marshall

great service,

I just moved here and needed a new lincoln dealer for service. I first went to one closer to my home, but did not like the dealership. Randy Marion was recommended to me so I drove 30 miles and I'm glad I did. The entire transaction was so easy and friendly. Like I was dealing with family. I've never had an experience with a service department at a dealership be so easy. The car was returned on time and clean!! Heidi Smith-Perrow was a pleasure to deal with!

Resourceful and helpful

Used 2014 Flex purchased. Found reasonablele financing for bid rollover.

Service Review

I would prefer to schedule my service appointment online. The Central scheduler was courteous but online is faster and more efficient if I can't speak to a local person. There are apparently at least 3 people with my name who have their car serviced at a Randy Marion dealership. Also, I did receive a reminder/confirmation call prior to my appnt, again email would be more efficient.The service team at Statesville's Service Dept are awesome and I enjoy working with them They keep me informed about my car and its progress during extended service appnts. And they keep me updated on future needs so I can allow sufficient time when scheduling future appnts Also I feel they are objective about my car's needs and are dedicated to keeping it running and safe, not just trying to sell me "stuff" to get more $$$

Awesome Experience!

Our experience at Randy Marion Ford was excellent! We were just out to look at a F250 Super Duty, and ended up buying one. The salesman Garret Meachem was very knowledgable and personable and friendly.We recently relocated from Illinois to North Carolina. The sales manager Chad Sigmon was outstanding and after meeting him it seemed like we had been friends forever.Our car buying experience was the lowest pressure, pleasurable experience we have ever had.

Very satisfied being a part of this Ford Family!

I have had my Ford vehicles services at this location for almost 1o years. I trust them with my vehicle needs. That alone stands out. Lonnie the service manager and staff are always courteous professional and informative. Even in the busiest, stressful days for them where I've been there, I've always felt treated with respect and that my vehicle and I are a valued part of the Ford Family.

Comfortable waiting area

They got me in fir an old change the save day but I had to wait for about an hour. I was offered a carwash but didn't want to wait any longer.

Certified pre owned Ford Edge

Great car buying experience a few phone calls and we made a deal, went to pick up vehicle it was all ready, everyone was very nice and professional.

Mr. Tim Whelan

Chad Sigmon is always going to take care of you . Matt also was very helpful and did a great job

Service

Great service advisor! Heidi is outstanding at her job.

GREAT SERVICE

I HAVE A 96 FORD EXPLORER LIMITED THAT RANDY MARION FORD HAS SERVICED SINCE I PURCHASED IT NEW. THIS HOT WEATHER CAUSED MY INSIDE MIRROR TO FALL OFF THE WINDSHIELD. I HAVE HAD THIS TO HAPPEN ON MY OTHER CARS BEFORE. I PUT THEM ON WITH PRODUCTS FROM THE AUTO PARTS STORE WITHOUT GOOD RESULTS. THE RANDY MARION FORD DEALERSHIP HAD THE BEST PRODUCT TO DO THIS WITH. THEY GOT IT BACK ON IN A FEW HOURS. I AM WELL PLEASED WITH THE COST, AN THEIR ENTHUSIASM TO SATISFY ME COMPLETELY. THEY WILL SERVICE MY CARS AS LONG AS THEY ARE IN BUSINESS.

Great services.

I was very pleased my experience with Randy Marion. I did not have to wait for service, also very please with Nick who was helping me. Nick was very polite and answered all of my questions without hesitation.

Excellent

I always experience excellent customer care at this facility.

Very quick inspection, even with no appt

Pulled in without an appointment to get my car inspected and was greeted with a smile and told none was needed. Within 5 minutes, I was checked in and my car was taken to the back. I fully expected to be there for 30 or so minutes, but to my surprise, 10 minutes later it was back and I paid and was on my way. Very friendly staff and quick work! Excellent job

Mr T.M Sehnal

Service overall was good thank your staff and we will see you again in the future.

Quick turnaround on multiple vehicles.

I get my minibuses serviced here each summer and this summer it was better than ever. They turned them around quickly and were very responsive when I called.

Service and staff were helpful and courteous.

Heidi was great and service was excellent and timely.

Tim & Linda Marshall

John, Don, Bill and Chad all did an excellent job with us. So much so that we brought our daughter Lauren back two days later and bought another new vehicle with her as well. Sold our family a new 2014 Fusion Hybrid and a new 2015 Escape Titanium in a 3 day period.Thanks for your friendly and excellent treatment of our family. We will return.Tim & Linda Marshall

Service

The Service that I have had has been great. I had to bring my 350 back multiple times to get the alignment right and in 2000 miles my new $1500 tires went bald in the front due to the service department not knowing how to align a truck properly. Nick did have the front tires replaced free of charge and took care of me in the end, it was just a innocence all together.

2015 Explorer

I purchased a 2015 Explorer Sport and Stevie Wooden was an excellent sales woman. The dealership was very accommodating and my overall experience was great. I would definitely purchase a vehicle from Stevie again.

Customer

Great service as always. Nick in service department, very courteous as was the driver who drooped off and picked up. My Expedition runs great again and ready for another 100,000 miles.Thank you Randy Marion Ford.

Great service

Great service department, always friendly and helpful. Work is done quickly and timely. Always a pleasure to take my truck in for work.

great service, competent staff.

Service was great and staff very helpful.Facilities are clean and neat.

Service

Very friendly & professional . They took my vehicle right away & updated as they needed. It was a pleasure.

2014 Escape

We took our 2014 Escape in for the 20 k service. Also we had a problem with the front brakes, we had a 10:30 am appointment. The service was not finished at 1:30 pm....the tech working on the brake problem, was not informed that our car was to be inspected for the brake problem after the regular oil change and rotation. We were very disappointed about the time involved.....