Randall Reed's Prestige Ford

3.9
Overall Rating

Customer Service: 3.8 Buying Process: 4.7 Quality Of Repair: 4.5 Overall Facilities: 4.5 Quality Of Work: 3.4 Friendliness: 3.4 Pricing: 3.5 Overall Experience: 3.0


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Great Service

5
WhitnieAnn on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I dealt with 3 different sales personal and financing when trading in my vehicle to buy a bigger one. I was 100% satisfied at the service I received that I would definitely buy another vehicle from them in the future. Quick and easy process too.


Garland High School Drive 4 DECA

5
Sheena on 10/24/2016

Customer Service: 5.0

Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.


Decent

4
Still looking on 10/12/2016

Customer Service: 4.0 Overall Facilities: 4.0

We test drove a vehicle and the salesman was professional and accommodating. Overall it was a good experience. We were unable to agree on a trade in value and the salesman told us he would work on the numbers and call, which he never did. That is our only complaint with the dealership. Otherwise it was fine.


New Texas truck

4.7
Paul Ostrenga on 08/06/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Great experience, sales person Sean worked hard to get me the best deal on a new truck vs. preowned.Picked up my wife and I at the airport after we dropped of our rental car. Everyone at the dealership was very helpful.


AWEFUL SERVICE DEPARTMENT CUSTOMER SERVICE

2.8
CARMEL on 11/12/2015

Customer Service: 1.0 Buying Process: 4.0 Quality Of Repair: 2.0 Overall Facilities: 4.0

BILL PARKS IS THE ONLY SERVICE DEPARTMENT REP THAT LISTENS TO WHAT YOU HAVE TO SAY. HE FOLLOWS UP TO MAKE SURE WHAT YOU WANT DONE GETS DONE. SEVERAL TIMES WE HAVE ASKED TO HAVE TIRES ROTATED AND SEVERAL TIMES IT NEVER GOT DONE BUT WERE CHARGED FOR IT. TIRE PRESSURES NEVER GET CHECKED OR ADJUSTED AS REQUESTED.


Salesman lied about deals.

1
kidrad on 09/29/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around with the numbers to trick me into buying the car. I was also aware of a 0% APR deal for 72 months going on which would end on 9/30(Wed). The salesman lied and told me that the deal would end 9/26 (Sat) in order to get me to buy from him. Overall I had a unpleasant experience and will never do business with this dealership.


SUPER SALESMEN GREG LUSK

4.8
happyman on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

MY FAMILY AND I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALER LOCATION OVER THE YEARS. THERE HAS BEEN NO BETTER BUYING EXPERIENCE THEN DEALING WITH MR. GREG LUSK AS A NEW CAR SALES PERSON. I HAVE 30 PLUS YEARS IN AUTO REPAIR I AM NOW RETIRED AND NEVER HAVE TOO LIFT THE HOOD OF MY VEHICLES FOR ANY SERVICE, PLEASE DEFER TO MR. LUSK FOR ALL YOUR VEHICLES.


Great buying and service experience again!!

5
willed on 09/19/2015

Customer Service: 5.0 Overall Experience: 5.0

This is the second time that we have purchased a Taurus from Greg Lusk at RandallReed Prestige Ford Garland Texas. They are Honest ,dependable,trustworthy people .You know you will always get a honest answer to your questions Had question about cooled seats was given service immediately. and the answer to my question , the paperwork process was quick and painless .I will always tell everyone what a great place this is to buy from and what a great New car salesman that Greg Lusk is I have recommended him to lots of people and will continue to recommend Prestige Ford to everyone who is in need of a vehicle. Great customer service from everyone we met there Will always buy our vehicles from them:):):):)


Above and Beyond Service

5
MYF on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Please see Greg Lusk when you come into the dealership. With Greg's expertise, I discovered that I could actually afford a brand new vehicle. He got me the financing that I needed with an affordable monthly payment. He was an advocate for me throughout the whole deal. Greg listened to what my needs were concerning a vehicle. Greg is a true professional and sincerely wants to help and make sure his customer's are pleased. I am thoroughly happy with my purchase and with the service Greg and his team provided at Randall Reed Ford.


Exceeded My Expectations

5
Duana Brown on 09/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg Lusk of Randall Reed's Prestige Ford has sold us five vehicles in the past few years. When the deals seemed impossible Greg would work his expertise to get the deals approved. Greg is an exceptional sales manager with an office full of awards to prove it. His reputation is impeccable and his relationship with God radiates in every deal he puts together. I urge anyone looking to buy or try a new or used Ford product to go to Randall Reed's Prestige Ford in Garland, Texas and ask for Greg Lusk. You'll be glad you did.


Really great experience

5
Justin on 09/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been to quite a few dealerships and had the pleasure to work with a great team here. John Aragon and his team will be my team for a long time because of the way that they do business. Great prices, good trade in values and great financing are only the beginning. In my opinion it all boiled down to fantastic service, respect, and honesty.


Very easy buying experience!!

5
Jana on 02/08/2015

Buying Process: 5.0 Overall Facilities: 5.0

My husband and I checked out 3 local Ford dealers. I had just had foot surgery and wanted to do as much as possible online. Thanks to Shawn this was very easy. They had the vehicle I wanted. We went and looked at it. Randy let me drive the vehicle home and the next evening we bought it!! Easiest purchase through a dealership that I've ever had!! None of this waiting around for 4-6 hours and they not only met the price I was looking for but also it was $1,000 less!! Great experience!


Great deal

5
Cody Jones on 02/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Lisa is great. Very great service. .........................


Curtis

4
Curtis on 10/17/2014

Buying Process: 5.0 Overall Facilities: 3.0

I just went in for a simple oil change on my new car our company purchased from here. I also told them that my tire sensor were showing that my tires are low. After waiting for two hours I finally left the dealership. I would not recommend this dealership for service.


Overall Good Experience

0
Sharon B. on 09/08/2014

We did not hear back from anyone from the Cars.com inquiry. We did go to the dealership on Labor Day to take a look at the car we had contacted them about and ended up making a deal that day and took it home. Our salesman was great to work with and very helpful!


Excellent

5
tbuell2 on 08/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent vehicle, excellent service, excellent people. We spent a late evening purchasing the vehicle and thru it all the personnel were first class. We came back after the weekend with a rock dent in our hood and received first class support.


Wouldn't take my kids bike to them for repairs.

1
Lakehighlands on 08/20/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Took my truck in for oil change, faulty service ended up costing 8,400 dollars in repairs. They wouldn't stand behind or take responsibility for what they did. Worst experience of my life dealing with service and used truck department. Wouldn't recommend them to my worst enemy.


Best Car Dealership I've ever encountered

5
codycole on 08/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Total satisfaction: friendly, polite, no pressure or hard sell, they listened to what I wanted and responded with the right car. I recommend this dealership over all the seven I visited. I particularly want single out Mike Shirf in sales, Robert Piggie in finance, and Colton Baker who made everything simple and easy.


Customer Service

1
Mike on 06/13/2014

Customer Service: 1.0

Body shop has the worst cusomer serice I've every experinced. I was lied to and treated poorly by Collsion Center director


Easy buying process!

5
Brian4187 on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesman, Michael Moore is an excellent salesman and deserves a raise! He made my buying experience an enjoyable and fun experience! "Posted as a service per authority of the business, review written by customer."


Enthusiastic staff, cheerful attitude.

5
Aaron4524 on 02/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I enjoyed my experience, it was quick and painless. I will recommend this dealership to anyone that is looking to buy a car. "Posted as a service per authority of the business, review written by customer."


Simple, no hassle transaction.

4.7
Carlos1575 on 02/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Terrance and Greg made my experience buying my truck very easy and they are very knowledgeable about the auto industry. "Posted as a service per authority of the business, review written by customer."


Absolutely Awesome!

5
Maranda on 01/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I had a wonderful buying experience. Bruce in internet sales took great care of us and got the price where we wanted it on our trade and on the vehicle we were purchasing quickly and with no hassle at all. Kevin was great in finance as well, everyone we encountered was very friendly. We were out of there in what seemed like no time with our Certified Preowned Ford Edge. We will definitely be back to do business with these guys as well as have our vehicle serviced here. We have already recommended and will continue to recommend this dealership to our friends and family. We are completely satisfied with our Ford Edge!


Friendly staff!!

4.5
Wilmer on 01/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Since the time I bought my vehicle, to the service the employee at Prestige Ford have been great. "Posted as a service per authority of the business, review written by customer."


Fantastic!!

5
Dominique on 12/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Got a great deal fast and easy, great sales people! Thank you! "Posted as a service per authority of the business, review written by customer."


Awesome!!!

5
Lisbeth on 12/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As always this was an awesome experience and I will continue to shop for future vehicles at this location!! See you in three years!!! "Posted as a service per authority of the business, review written by customer."


Great purchase

4.8
Lance on 11/26/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My sales person Greg went above and beyond on helping me select my new truck. I arranged my purchase over the phone and when I arrived to the dealership Greg had my new purchase ready to view. Greg had also setup all the financing and I had the excellent over all experience with the whole dealership. Thank you all for the outstanding service! I am enjoying my new vehicle!! -The above review was posted as a service and with the authorization of Prestige Ford, and the comments and opinions expressed in the review are those of a customer of Prestige Ford.


Great Experience

4.8
Lewis on 11/15/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone here is very professional and extremely nice. I will be back to purchase a new vehicle here in about 3 or 4 years. I will also have my escape serviced at dealership. Thanks! -The above review was posted as a service and with the authorization of Prestige Ford, and the comments and opinions expressed in the review are those of a customer of Prestige Ford.


2013 Ford Taurus

2
Gail Ambrose on 10/22/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 4.0

I am frankly surprised reading the reviews; perhaps it is older people like myself do not know about the power of the internet and networking. Last December I purchased a brand new 2013 Taurus. The salesman was really nice but unlike many years ago when you purchased a car, he does not handle the pricing. After agreeing on a sales price with he salesman, we were then sent to the finance manager (who is no longer there). No details: simply he magically built in to the tune of approximately $6,000. to the final financed price. After my finance man looked at the paperwork, he returned with me the very next day to cancel the $4,370. in EXTRAS we were not aware that we were being charged for. Later, I also saw that the base price plus 6.25% sales tax did not equal their figures either. After numerous phone calls, 2 in person meetings, several e mails etc. NO RESOLVE. I hate to think that any of this was deliberate, especially after meeting with the new finance manager. I thought would be the man to fix this, but her too has not gotten back with me. Extremely disappointed !!


Excellent

4.8
Scott on 10/14/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Your sales people were excellent I would recommend my family and friends to purchase there. Awesome group of employees work there. -The above review was posted as a service and with the authorization of Prestige Ford, and the comments and opinions expressed in the review are those of a customer of Prestige Ford.


Great Experience!

5
Wood on 10/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tony Roberson Is one of the most knowledgeable car salesman that I have ever met in my life. We are very pleased with our purchase. I would definitely recommended Tony to my friends.


Great Service

5
MM on 10/03/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When my AC went out in my '98 Sable I panicked. I am required to arrive at my job in professional dress and makeup ready to greet clients. Impossible in 100 degree heat without AC. On the recommendation of a friend I took my car to Randall Reed Prestige Ford. The service staff was amazing. They were courteous, answered all my questions, did what they said they would do, and got my car back to me promptly as promised. I recommend Randall Reed Prestige Ford to everyone.


OUTSTANDING Salesmanship & Individual!

5
Corey Stanton on 10/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would consider my experience and conversation with Mr. Tony Robinson, as the most professional car salesmen I've ever had the pleasure of working with. He was very knowledgeable and courteous of my time and the decision-making process on my next purchase at Prestige Ford. I could not habe asked for a better car buying experience. All Around Great Guy!


Regional Manager

4.2
TY Yates on 10/03/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Prestige will make it happen and Tony is the ONLY salesperson I will work with. He gets the deal done and has for everybody that I referred to him. Usually I don't trust car salesman but Tony is different and makes me feel like I matter. Thanks Tony!


Sales Department

5
Nathan Honzell on 10/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience at Prestige Ford was excellent! I couldn't have been happier with the salesman i talked to Travis Stickles. The service was great.


Sales department

4.5
Tessa Belk on 10/03/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

My salesman Travis Stickles was excellent. I would recommend prestige ford to all of my family and friends!


Very Outgoing people

4.8
Liam on 09/25/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amazing Service! Everyone was very outgoing and nice!! Have already referred a friend where they also purchased a new car!!


Don't even drive a Ford.. but my friends that do...

5
traditionaldodge on 09/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don't even drive a Ford.. but my friends that do recommend Jason Shannon for service. So I went over and checked him out and it felt like he treated me just like I was a ford customer.. attentive to what my issues were.. fast to gather information and provide estimates on expense and time.. I will be going back, and he may even convert me to a Ford one day.


This dealership Prestige Ford, had an F-150 that was the...

1.8
dumas100 on 07/31/2013

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Overall Experience: 1.0

This dealership Prestige Ford, had an F-150 that was the exact truck that I had been looking for. It had every option and was equipped as if I had ordered it myself. My only problem was the price which was being advertised as $35,132.00 with a Ford Customer Cash Rebate thru July 31,2013 of $3500.00. I just thought it might be more than I should spend even with the discounts, but without the advertised incentives and rebates it was certainly a no. So I continued to struggle with the decision for three weeks. Looking at the truck nearly every day on the dealership's website. After carefully weighing out all the factors I came to a decision.I decided to buy the truck and called the dealership only to learn from the sales person that the pricing on that truck was incorrect (bear in mind, I had been looking at this truck on the internet for three weeks at this price) an the truck would be $3000.00 more due to the fact that the dealership had installed "add ons" and I think mentioned something about wheels but had somehow not adjusted the price to reflect these extras. Bottom line, the price went from $35,132.00 to $ 38,132.00 while I was on the phone, with the sales person. The next day I called the General Manager of the dealership to tell him that I thought that they should honor the price they had been advertising for weeks! He told me he would check into it and call me back and he didn't. I addition, did I mention that I have already bought one truck from this dealership and was a returning customer? Not only is it bad business to have your customer feel like he's been the victim of some type of bait and switch scam, I do believe it is illegal. One other thing about the situation, I have spoken to a salesman, the assistant GM and the GM and not one of these people has said to me "I am sorry for this mess and we will do everything we can to make it right for you". Seems to me that is what "customer service" should be all about.Frustrated!!


Ford Escape

4.8
the-sicilian on 07/31/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The salesman was nice, but the finance man and I could not agree on a price.


Bill is the only one I deal with...Always gets me in and...

5
alntexas on 05/30/2013

Pricing: 5.0

Bill is the only one I deal with...Always gets me in and out fast my life doesn't have to stop for an oil change!!!!love love Mr Bill...


multiple attempts

2
garlandguy on 03/07/2013

Customer Service: 1.0 Overall Facilities: 3.0

My mom purchased her 2011 Escape at this dealer a few years ago and it was the easiest transaction ever. The whole in and out process took about 2 hours. We also had an awesome salesman (who no longer works there unfortunately). I personally was looking at trucks on their lot one day and he came up to me, gave me his business card and told me if I had any questions to contact him. The next day was when my mom told me she wanted a new car and I remembered I had his card and went to see him. A few months later I wanted a new truck and went down there and advised a sales manager I had seen a special elsewhere on a supercrew F-150, he told me that the only way i could get to that price was to take a supercab which i didnt want. (loss of business number 1) I ended up purchasing at another dealer (the one i wanted) later that day. About a month later my best friend wanted to rid of his aging other brand vehicle and wanted a Ford. She and I went down to Prestige and attempted to negotiate on a Fusion, they told us the model she was looking for was out of stock and that we would have to wait. (loss of business number 2) She purchased at another dealer the same day..the model WAS in stock at another dealer. About a month ago I went to look at trucks and wanted a different model than what I had, i stayed out on the lot for over an hour... no one. I didnt know the customer had to find the sales associate these days. No one literally wants to get off their you know whats at this dealership. As I proceeded to leave a salesman approached me and asked if anyone was helping me. I said i was just looking and he said he would check on my after his lunch. Thanks? I guess? Ill be gone by then?(loss of business number 3) A few weeks after that I went to the dealership website and used the instant chat feature. As I asked a few questions I was proceeded to be belittled and manipulated by Joe Ritmos condescending attitude. (loss of business number 4). Then about 2 weeks ago I called yet ANOTHER sales manager by the name of Bruce. He told me he was with a customer (understandable) and would call me back. That was 2 weeks ago and no call. (loss of business number 4). I dont know how this dealership has any business? yet again when I take my truck for an oil change there is never any customers in the show room.


Car buying made easy

5
"SatisfiedTH" on 12/19/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After searching for the car I wanted for months, I finally went online to cars.com and contacted Randall Reeds Prestige Ford. As I walked in I was greeted and a salesman helped me from beginning to end. The process was so easy and hassle free that as I was signing my paperwork I realized WOW I finally got it and so easily!


I researched online for a new vehicle for about a week. I...

4.6
mathewsr2 on 11/26/2012

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I researched online for a new vehicle for about a week. I bank with usaa and I am retired from the military. Prestige ford was on their "certified dealer program" along with many others. USAA sent out my request to several different dealers around dallas. I went with Prestige ford because of the level of integrity mr barner had showed me. He was the only dealer that gave me the military discount and was the first or 2nd to respond and the only one to actually provide actually pricing, even though every ford dealer should offer it. The attention to detail and his promptness was enough for me to give them my business. As far as the rest of the process goes it was very easy and went smoothly as smooth as possible they have a very nice and clean facility.


2012 Escape

5
Football Enthusiast on 11/24/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Terrance Harkey was an excellent salesman, he cares for his customer, it's just that I did not want to purchase such a new car. I need like a 2010 Escape, but good man.


Bad Mechanic

2
KSternenlicht on 09/27/2012

Customer Service: 4.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

After a rear end collision, I took my Ford Focus into the service center to have it fixed. The car was running fine before getting it fixed. The collision just caused the rear end bumper to be damaged as well as the reverse lights. I took my car to the dealership because I felt that it was the safest and most reliable place to get my car fixed. Within 24 hours of getting my car back, the battery died. I thought nothing of it and had it replaced for free since it was under a warranty. But the car had been a little slow to start since I got it back. I honestly thought nothing of it until today when it didn't want to start. I took it to the Auto Zone down the street and had a system check done on the car. The starter was bad. The mechanic who looked at the car said that the starter looked old. Well, I had to have my car running and paid to get the car fixed, the starter replaced. But, when the mechanic replaced the part, they showed me that the starter was not the original factory part, but was from a junkyard. It was clear that the part was from the junkyard because it was marked with the junkyard marking system, was much older than the car itself, and did not have the Ford logo on it like all of the other factory parts. I bought the car NEW from Ford. I am the first and original owner. No one has owned the car except me. I have NEVER EVER had the starter replaced before. The original factory starter should have been in the car. Obviously, one of the mechanics working at the dealership in the service department switched out my starter with one from the junkyard. I have never ever heard of this happening before and am shocked and outraged that such an event would even occur. I am also concerned for everyone else who has gone there and who might in the future who may unknowingly encounter this mechanic.


After a rear end collision, I took my Ford Focus into the...

2.6
KSternenlicht on 09/26/2012

Customer Service: 4.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 1.0

After a rear end collision, I took my Ford Focus into the service center to have it fixed. The car was running fine before getting it fixed. The collision just caused the rear end bumper to be damaged as well as the reverse lights. I took my car to the dealership because I felt that it was the safest and most reliable place to get my car fixed. Within 24 hours of getting my car back, the battery died. I thought nothing of it and had it replaced for free since it was under a warranty. But the car had been a little slow to start since I got it back. I honestly thought nothing of it until today when it didn't want to start. I took it to the Auto Zone down the street and had a system check done on the car. The starter was bad. The mechanic who looked at the car said that the starter looked old. Well, I had to have my car running and paid to get the car fixed, the starter replaced. But, when the mechanic replaced the part, they showed me that the starter was not the original factory part, but was from a junkyard. It was clear that the part was from the junkyard because it was marked with the junkyard marking system, was much older than the car itself, and did not have the Ford logo on it like all of the other factory parts. I bought the car NEW from Ford. I am the first and original owner. No one has owned the car except me. I have NEVER EVER had the starter replaced before. The original factory starter should have been in the car. Obviously, one of the mechanics working at the dealership in the service department switched out my starter with one from the junkyard. I have never ever heard of this happening before and am shocked and outraged that such an event would even occur. I am also concerned for everyone else who has gone there and who might in the future who may unknowingly encounter this mechanic.


I'm very pleased with the way Billy Nash explained...

5
JesseB on 06/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm very pleased with the way Billy Nash explained everything to me. He was very polite and he knew a lots about the vehicle. I'm completely satisfied.


My wife and I went to Prestige ford to Purchase a...

1
chigawaa on 06/23/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My wife and I went to Prestige ford to Purchase a Certified used ford Edge that was listed online for $24000. After calling to verify the price and vehicle availability we headed to the dealership. After agreeing to purchase the vehicle we headed to the finance office and I asked to see the price breakdown because the payments seemed very high. They had added almost $5000 in extras (Glass protection, oil changes, Extra warranty, etc) to the cost. After explaining that I wasnt interested in these "Options" I was told that they couldn't sell me the vehicle because that didnt leave them with any room for profit margin. Confused, I asked if the price of the vehicle was $24,000 or $29,000? The Used Sales Manager stated it was $24,000, I then offered to pay $24,000 plus TTL and was told no. he explained that he didnt want to sell the vehicle to me and they have the right to deny business to anyone. I would recommend avoiding this dealership at all cost. As I feel this falls under the Deceptive Trade Practices Act I have sent complaints to the BBB and the Texas Attorney Generals office.


Great experience!

5
Bill P. on 12/30/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The fears that you typically have going into a dealership weren't realized here. It was a great experience, with honest salespeople.


I was browsing around the internet looking for a new...

1
jamesraby on 12/18/2011

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was browsing around the internet looking for a new truck, and found a very good price on Prestige Ford's website. I called and talked to a sales person to confirm the price before I drove acrossed town, fighting traffic, to get over there. Upon arrival at the dealership the sales man Monty asked me exactly what truck I was there for, he said he needed to go drop some paperwork off in the "back" and he would be right out. He was gone about ten minutes and when he returned he took me to his office and told me to look online and tell him exactly which truck it was. We pulled up the website and the truck was no longer on there, he acted like it was never there in the first place and just looked at me like i was stupid or something. In my opinion when he went to the "back" they deleted it off the website! When we finally figured out what kinda truck I wanted the price was about 5K-6K more than the price that was on there website before I drove across town. I'm not trying to get any special treatment or anything like that but if they couldnt sell me the truck at that price they could have told me that on the phone and I would not have wasted my time!!!


When searching Edmunds for used cars, I saw an...

1.3
ingramone on 11/02/2011

Customer Service: 1.0 Friendliness: 2.0 Overall Experience: 1.0

When searching Edmunds for used cars, I saw an advertisement for a 2001 Audi TT coupe that I was very interested in. I sent the contact sheet in, and received a reply from Monty Melton. I responded that I would be in that evening, as soon as I got off of work to look at and possibly purchase the vehicle. By the time my wife and I made it from our jobs in Fort Worth over to the dealership in Garland (a trip of over 40 miles) it was 7 P M, and the dealership was a ghost town. The lady behind the desk in the new car showroom attempted to call Mr Melton, but he had already left for the day. She managed to find Joe Ritmo to help us. Mr Ritmo dug up the paperwork from my contacts with Mr Melton, and came up to tell me that he was not able to get the keys, as the person who kept custody of them had left for the day, but he was more than happy to let me take a look at the exterior.He then went to get a vehicle so that we could drive back to where the car was parked. When he eventually returned (20-30 minutes later), he said that he had not been able to find the car, but would drive me around the lot to look for it, just in case he had missed it. We drove the entire lot. Both sides of the front and the back, around the detailing building, over to the fleet area, and around the back of the buildings of the fleet side. After we had been around the entire property, Mr Ritmo dropped my wife and I off at the front of the New Car. He stated that he would be in the next morning by nine, would speak to Mr Melton, and track down the vehicle, then call me. The only options that he could think of that might explain the disappearance were: (1) it was in service for something, (2)it was taken to auction, "but that was not likely since cars are taken Wednesday morning", or (3) a salesperson had demoed it home, contrary to company policy. The next morning (today), when I got into the office, I sent an email to Mr Melton stated what had occurred the previous evening, and that I was still interested in the car, to please let me know what was going on. When I had not gotten a response by 11:15, I went to the website and used the chat feature to see if I could get one of the internet sales people (Mr Melton and Mr Ritmo are both internet sales) to find the status. The lady who I chatted with said that she spoke to Mr Melton, and he would find out, and call me "very soon".The call from Mr Melton came at 1:30 P M. He stated that the car had been sent to auction, but that they had called to have it brought back, and it should be back on the lot between 5:30 and 6:00, but that he would call me to confirm.That call never came in. My major issue is that I contacted the dealership early on Tuesday expressing interest. Instead letting me know that the vehicle was scheduled to go to auction, or letting whoever takes them to auction know that it needed to stay on the lot, no appropriate action was taken. The fact that none of the sales people seemed to have any clue what was going on, especially since it was the first of the month, and it had been very slow. I was allowed to drive almost 100 miles (round trip) to look at a vehicle that was no longer available for sale. Very sloppy, and very poor customer service. I will never do business with Randall Reed Prestige Ford, and will be sure to let everyone that I know how I was treated.


I bought a used car, was allowed to drive away with it...

2
mrsmoore777 on 10/17/2011

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

I bought a used car, was allowed to drive away with it but was then harrassed by the finance department for days after leaving. Then I never received any copies of the documents I signed for my records. They were so quick to get me to buy, but dealing with them after has been a nightmare!!! Try a different FORD dealership!!!


I was in 5 different dealerships in one day, Prestige...

4.8
tedwj on 07/24/2011

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in 5 different dealerships in one day, Prestige Ford was the most pleasant to be in. It did not feel as if the floor manager has just finished reading a Zig Ziglar book and was trying to implement everything they had learned. Sure Zig's influence was there but he had not just puked "happy sales environment" out on the floor. I will shop at this dealership before I look any place else.


this dealer is so crooked. my wife and i were to buy a...

1.8
txhank61 on 07/04/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 5.0 Overall Experience: 1.0

this dealer is so crooked. my wife and i were to buy a car. financing was done. we were to come to the dealer and sign paperwork. take the car home. i called jean paul tues morning to confirm the time we were to come to the dealer. at this time he told me the car was sold to someone else


I was lured in by a letter from Randall Reed's Prestige...

1.8
Dubya on 04/28/2011

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

I was lured in by a letter from Randall Reed's Prestige Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used vehicles, and they would make me an offer regardless of whether or not I wanted to buy a vehicle from Randall Reed's Prestige Ford - AND - if I came in for an appraisal, I would get a $25 gas certificate (which is a lie).So I went in, figuring worst case scenario, I would let them make me an offer and if I didn't like it, I would get a $25 gas certificate for my time. They showed me some vehicles and we talked money, but we couldn't reach a deal, so I thanked the salesman and asked for my gas certificate, and he gave me some tri-fold pamphlet on how to request a gas certificate, which instructs you fill out a form, then send it registered mail to an address then wait 4-8 weeks for a certificate, fill it out and attach a gas receipt, then send it in and wait another 4-8 weeks for reimbursement. But wait, there's more! You are only allowed to submit one reimbursement and it has a maximum of $10. So if you get $50 in gas and try to get your $25 reimbursement, they will only send you $10. And that's AFTER you've paid to send them forms via registered mail.When Randall Reed's Prestige Ford scammed me on a $25 gas certificate, it made me thank my lucky stars that I didn't trust them to sell me a car!


I have both purchased a new vehicle and serviced Ford my...

5
Stuart Stegall on 12/03/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have both purchased a new vehicle and serviced Ford my other vehicles at Prestige. Everyone is always nice, reviews details and I love that I get coupons regularly to help me save. Another thing that I am glad to see is that they have wireless. I have been able to work and even get food at their cafe while I wait. It makes things much more enjoyable.


Purchased a brand new Explorer. Sales lady wasn't very...

1.8
nikkib161 on 12/18/2009

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 2.0

Purchased a brand new Explorer. Sales lady wasn't very knowlegable but she was new so we gave her a break. After the papers were signed she rode with us to the gas station for our free tank of gas. Would have gladly skipped this step if I knew that she was going to open the rear passenger door and hit a pole there. Comment was "oh just something to remember me by". It was very little transfer paint on the underside of the door, really not visible but if you just spent 40,000 grand on a vehicle and the sales person did that wouldn't you expect a little more than something to remember me by? Then we had ordered rainguards. They called on Wednesday told us the guards would be in on Thursday. They told us to bring it in on Friday at 8am. My husband gets there and is told that no one will be in the service department until 9am. It is currently 4:17pm and he is still there. Apparently the warehouse shows they were delivered and no one can find them. So we sit and wait 8 hours for a 10 minute job. Really considering handing the keys back to them, no matter how much i like the car.


We responded to the TV paid program that stated everyone...

1.7
katmomie on 04/20/2009

Customer Service: 1.0 Friendliness: 3.0 Overall Experience: 1.0

We responded to the TV paid program that stated everyone is financed. We explained to Ms Carston at Prestige that we did not have money for down, trade, nor cosigner and that our credit wasn't great. We need a vehicle due to mine being totalled. She guaranteed that we would be financed with 0 down. Not so after we drove over 38 miles one way to get there. The sales rep came back and said we would need both money and a cosigner. If this dealer had been honest, we would have saved both time and gas. I can think of alot of places that I would have rather drove the 80 miles to.


$26,294

Mileage: 8942

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Garland, TX

Engine Type: 180 hp 1.5L I3

$28,935

Mileage: 11506

Color: Other

Transmission: Continuously Variable Transmission

Body Style: Sedan

City: Garland, TX

Engine Type: 236 hp 2L I4

$38,672

Mileage: 5

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Garland, TX

Engine Type: 4 Cyl

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