R & R Auto Group

Always friendly and helpful!

Always a great experience at R&R, from sales to service. Been with them for 8 years and keep going back.

Great service great facilities

Excellent service all of the time. I would strongly recommend.

Mr Frank Rutch

always Lou and Fran are super to work with and ready to take care of any issues and the service tech also.

Great service

The staff was extremely helpful especially Lou who went above and beyond to assist me with a trickier repair. Thanks again and definitely recommend R&R.

Mister

Ordered the part needed and got it in ASAP. Scheduled my appointment and repaired the mirror as needed.

I wish I could leave a negative star review.

My experience at R and R auto group was terrible! Very very expensive!!! The dealership claims to a family like environment, not so much. R and R auto group didn't have full disclosure before I brought my car for an estimate. Their estimates are NOT FREE. THEY NEVER DISCLOSED THAT TO ME. I guess buyer beware if you go there for service or sales. My advice to you if you decide to shop there for service is bring a lawyer to review all paperwork before you sign it.

Service

I am always treated in a very professional manner and would recommend R&R to my friends.

Top notch service

The service department at R&R is the best. I'm always treated like family.

Mrs. Earl Fessler

I'm always pleased with the service and the employees are friendly and answer all my concerns.

One of the worst in customer service

Ive never experiences a sales team so uninterested in making a sale. They acted like taking a phone call and sitting behind a computer was hard work, and every question I had was an annoyance. If you care about being treated like a valued customer- take your business elsewhere

Mrs. Kathy Miller

Mike took very good care of us and got us a really good deal on a 2015 chevy trax - every time I go for service they are friendly and helpful

MR JOE LIPTOK

Great Experience Tricia was very helpful and a true professional Mr Rinaldi gave me a super deal.Mr Cake was very helpful with showing all the instruments on the car . Also he delivered my gas grill THANKS A MILLLION TO ALL

Great customer service

I had a scheduled appointment to drop my vehicle off and ending up getting it there a few hours earlier They had no problem with that and even drove me home..

Great Service

Lou, at the service dept. is excellent. He is very professional, does all repairs on time, explains everything before he completes the work. I will never go anywhere else. R&R Auto Group is My dealership for life.

Puts the customer first

My Silverado 1500 needed an oil change and the service department worked around my turkey hunting schedule to do the service.

Great service

Treated with respect, service done on time and accurately

Well Done

The service writer was courteous and concerned. All my questions were answered. The job was done in a timely fashion and the price was reasonable.

NOT WHAT I EXPECTED

First and foremost, let me preface this review by fully recognizing that the entire car buying experience has changed drastically and significantly over the years. If I may wax philosophical for just a moment: I remember a time when a customer was the most important aspect of the entire purchasing experience. Everything was engineered to accommodate the customer. From the initial greeting/handshake right down to the last piece of paperwork, it was all about the customer. Selling cars was a customer-driven business and even the slightest hint of arrogance or abrasiveness sent that customer scurrying off to a competitor. See that, I used the word customer five times in the last paragraph. DICTIONARY.COM describes a customer as: a person who purchases goods or services from another; buyer; patron. Many moons ago, there were two non-negotiable rules that defined and regulated the business of selling. ONE: The customer is always right. TWO: When in doubt, refer back to rule number one. Now, with that being said, please indulge me for just another moment while I offer my version of the experience I had when I bought from R&R on February 16th of this year. I wanted to get into an SUV or a Crossover.....something that gave me more interior room than the 2008 Dodge Ram 1500, quad cab that I was driving. R & R had a sweet looking 2010 Chevy Traverse on their website so I called them to discuss a possible deal. My initial point of contact was with the sales manager, John Smith. That's when I kind of knew that this endeavor, this journey, this seemingly in nocuous and simple inquiry was going to set the tone for what was to become an incredibly disappointing and disheartening vehicle buying experience. In reality, I should have listened to my little "voice" of experience and simply declined the offer to see the vehicle. The same vehicle that Sales Manager John was using as his personal, daily driver. Personal impressions aside, an agreement was reached and without any further hesitation, I found myself thanking THEM for putting together this agreement. Let me write that again. I thanked them. The numbers were "crunched", my trade in allowance was established, my pay- off was deducted, the taxes and fees were added, an extended warranty was purchased, the paperwork was signed and the party came to an end. I thanked them and left the lot with a Chevy Traverse. Nobody had to jump through hoops to make this transaction a reality. Nobody had to call in favors to get me a great APR. My credit score gave me the APR. I earned it. No one went above and beyond. No one was asked to go above and beyond. From start to finish, this entire enterprise was an absolute "no brainer". A week later, I emailed Trish Mason (not really sure what her official title is but Sales Manager John did say that she was his girlfriend) and asked her if anyone was going to extend just a little courtesy and respect to me by initiating a follow-up phone call? You know, just to make sure everything is good and there are no issues to be addressed. You know, just to schmooze the customer. You know, at least pretend to show some concern after the car and customer drive off the lot. Five minutes later, Mike calls. Wants to know if everything is going good? Did I like driving the Traverse? Any questions or concerns? You know, just checking in. What a coincidence right? I voiced my vexation and addressed my grievances. Not with regards to the Traverse but with the lack of communication surrounding this transaction. He understood and apologized. He asked me to bring the Traverse in to the shop to get it cleaned up. He thanked me. I appreciated that. Three minutes later, Sales Manager John called. Same rhetoric. I again voiced my opinion, my impressions and my concerns. John did what most real "professionals" would do.........he hung up on me. I like Bobby Rinaldi but for the obvious reasons, I won't buy there again.

excellent dealerrship with great services

wife dropped it off, was given a new Cruz for a loaner vehicle. Work was completed and truck up......great service as usual.

R&R Auto groups

I have no complaints at all about this place! I got a great deal on a white 2011 Chevy Cruz. It looks and drives like a renatal car. It came with a 1 year warranty and 2 years free oils changes. When it is time to get a new car I would absolutely go back :)

MR vince

bill cake is awesome and is very helpful and knowlageable

Fast efficient service

The problem was much more than I expected but the crew at R&R still had it fixed and ready for me to pick up the same day!

Great service

Excellent service. Great personnel. Will return to the dealership

I hate Winter

My family and I have bought several cars from this dealership and everyone is Very Friendly and patient.

Chevrolet Silverado 1500 Extended Cab

This is the fourth Chevrolet Silverado 1500 I have purchased from R&R Auto Group, so that should say everything that's needed.

John Devine

Very please with the entire staff. Service was great, and the issue was repaired the same day.

Good People

Always greated by friendly staff who take care of all my vehicle needs. I recommend this dealership to everyone.

Sales & Service at R&R

Mike Hummel, John Smith, and Bob Jr are excellent people to deal with on the sales end of the business, they go the extra mile to get the deal done. RJ in service takes care of all my service needs on both my vehicles, I dealt with many dealers in the past and by far R&R is the best dealer I ever dealt with. Over the past 2 years I leased 2 vehicles and purached 2 vehicles from this dealer. Thanks

service was very good

The wait was short and sweet. Showroom and waiting very nice and clean.

Great Service and Buying Experience

This is the first car my wife and i purchsed from R&R but i will tell you Mike Hummel and the entire staff at R&R are top noch.They made it easy and as painlees as they could.They are an excelent dealership.Thanks Mike PS.we LOVE our CADDY

2nd Car Purchase

This is the second car purchased from Mike Hummel at R&R. It was an excellent experience and I would not hesitate to make another car purchase because Mike made it easy & fast. It is nice to know the old fashioned care for the customer has not gone out of style. Thanks Mike

Best Dealership Around

Between my husband and I, we have purchased 3 vehicles from Mike Hummel at this dealership and had an excellent experience. I have also had car repairs done here and I wouldn't trust my cars to anyone else. I will continue to use this dealership for all my vehicle needs due to such great quality and friendly service.

love the new cruze

just picked up a new chevy cruze....stop and see Mike in sales. You wont be sorry.

Excellent Dealer

Mike, John, Bob Jr are great people to deal with they make car purchasing easy, they don't haggle you like most dealer. RJ in tthe service department is also great I call to get my vehicles serviced he gets me in ASAP and gets the job done. I purchased one vehicle and lease 2 vehicle from them over the past few years. I also had two of my freinds purchase vehicles from them also.

Always a Pleasure!

Mike at R&R has been my car sales guy for years now. We have purchased our last 4 or 5 vehicles from him and as long as I am living here I will continue to purchase from him and R&R. Everyone there has always been great. The sale is nice and easy, no hassles no bull. I can say that from sale to service and trading in for new has always been a pleasant experience. We love the new building!

Promised as Delivered

They worked with me to help get my vehicle that I have been wanting years!!! All I can say is thank you Mike!!!!

Professional, courteous sales and service

Bought my last few vehicles here because of the professional sales and service I received.

Happy Customer

Love the new Building, Tony was Awesome he took the time to show us around and find are new vehicle. Service is top notchand I would highly recommend Tony and R&R to all my friends and family they truly care and that is why they will have us as customers for a very long time

Went to get wipers replaced after 3163 miles only had one...

Went to get wipers replaced after 3163 miles only had one in stock had next day and out in 20 minutes good job guys wonderful service dept.

They managed to get me a great rate on a new car....

They managed to get me a great rate on a new car. Excellent experience, I went looking for a used car and they got me into a brand new Cruise with better payments and interest then the pre approved loan I had.

The service was fast and knowledgeable. They listen to...

The service was fast and knowledgeable. They listen to what i wanted and did not try to sell me something i didnt want. Worked with me to get a payment that fit my budget. Explained the options and functions that my cruze had. It was a pleasant and easy process to finalize the sale. I would recommend Mr. Henry and the entire R&R group to anybody for the next new Car purchase.

I have been purchasing cars for 30 years. I have never...

I have been purchasing cars for 30 years. I have never had such an enjoyable and stess free transaction until now. This is the way purchasing a car should be.Mike did right by my family

Very friendly and I was well informed of the vehicle I...

Very friendly and I was well informed of the vehicle I was buying. The whole place was clean and neet. Mike was a well gromed young man and very helpful. I would recomend this dealership to anyone interested in a new car either a chevrolet or a cadilac. Thanks Mike.

It was a great experience from beginning to end. No...

It was a great experience from beginning to end. No pressure, very helpful, very knowledgeable, great selection of vehicles, etc.. I would highly recommend them and I will be a continuing customer.. Thank you very much !!

Sales team was not very pushing which made the deal...

Sales team was not very pushing which made the deal easier,i was looking for a Tahoe and Bob got involved and gave us some very helpfull info which turned us onto the Suburban. I purchased my Suburban and 2 days prior a good freind of mine purchased a new Cruze. Mike and Bob were very great people to deal with and if the service is as good as the sales I will be a returning customer. I dealt with allot of dealers over the years from Ford, Chevy,Honda,and Toyota never in the past was it as easy as dealing with Mike and Bob.Thanks

I had no intention on buying a new car today 10/01/12 I...

I had no intention on buying a new car today 10/01/12 I just wanted to shop around and see what they had on their lot and what my trade in value would be for my truck. Tony was very helpful not aggresive to me and made me feel comfortable. I had a number in my mind on what I would pay per month in car payments and what I wanted for my truck they came under what I wanted to pay/month and gave me a fair trade in value for my truck.Both Tony and Bill are professional and knowledgable in cars and deals they can get for you. I highly recomend this dealership and the two gentlemen I worked with. Thank-you Kris

Experience was very good very friendly and took care of...

Experience was very good very friendly and took care of everything we needed very pleased with everything very good place to purchase a vehicle. sales manager mike Hummel very nice in his handling of everything.

Tony was very helpful with every step of the car buying...

Tony was very helpful with every step of the car buying process. He made everything as easy as possible and landed me a good deal on a new car. I would highly recommend R&R if you are hunting for a vehicle.

This is the second new vechile that i purchased and i...

This is the second new vechile that i purchased and i will go back again. They also have good service when you make appointments for service. You want a good deal go see Mike Hummel He will put you in a vechile of your needs. Thank you

It truly was the easiest new vehicle I ever purchased. ...

It truly was the easiest new vehicle I ever purchased. In fact, I was looking for a very low priced preowned car. The R & R crew made it so easy and showed me how I could get a brand new Chevrolet and stay within my budget. Mike found the perfect vehicle and Mr Russell got the right financing for me. I got a rate 3% lower than what I expected. I'm so glad I went to R & R Chevrolet Cadillac!

I gave my experience at R and R Auto Group all ratings of...

I gave my experience at R and R Auto Group all ratings of 5 beacuse this is the third car purchase in 2 years. I dealt with Mike Hummel all three times and he has been a top notch salesman all three times. Todays visit was to help my son Joe purchase his first car. Mike showed him the cars he was interested in and let Joe take his time, test drive them, and decide with no added pressure at all. Mike listened to what Joe and I were looking for, asked us our price range, and met and exceeded our expectations and helped us pick out a 2007 Buick LaCrosse. We are very excited about the car and Joe cannot wait until tomorrow to pick it up. It's the "no hassle, no pressure" atmosphere at R and R that I look for in a dealership and will continue to do business with R and R.

Great car buying experience. This is the fourth car I...

Great car buying experience. This is the fourth car I bought and by far the best experience I have ever had. They let me take my Sonic for the day to try it out and see how it fit me and my family. I will defintly go back to this dealership! They matched my highest trade in offer and gave me the best deal on the car. Will visit in the future for more cars, used and new!

The service was great, Mike had me approved quickly. The...

The service was great, Mike had me approved quickly. The environment was very friendly and I walked out with alot more than I expected! I would definitely recommend this dealership to anyone that is looking for a new car!

Sales and Service have always met or exceeded my...

Sales and Service have always met or exceeded my expectations. Took my vehicle home for the night to test drive it and was in and out of the dealership within a few hours the next day with my new vehicle. Plus, whenever I needed to leave my vehicle overnight I always had a loaner vehicle to take home.

I have to tell you I have purchashed MANY vehicles over...

I have to tell you I have purchashed MANY vehicles over the years. Over those years, everytime I went to purchase a car, it was an all day affair. Not to mention the many gimmicks these dealers try to play with you. THEN....I came to R&R. I never knew something like purchasing a car could be so easy. I arrived at the dealership. Was greeted by Mike Hummel and asked what he could do for me. I test drove a CTS and fell in love with it. From the time I walked in the door to the time I walked out of the dealership (with my new vehicle) it was a total of three hours!! Something I have never experienced before!! So, if you are looking for courtesy, fast, and a no pressure dealership, look no further. I will certainly return to R&R for all of my vehicles!!

good overall experience. was not pressured into anything....

good overall experience. was not pressured into anything. dealer left us take the tahoe home for the night to try it out. fair price on trade in.

I went to R&R because they have a good reputation. ...

I went to R&R because they have a good reputation. My goal was a new Chevy Spark but i felt i couldn't afford it. So i was content to look at used cars. Mike made me realize that i could reach that goal and he made it happen for me. I was treated very nicely and it's the first time that i really enjoyed shopping for a car. Thank you Mike for such a great experience and oh yes I love my NEW Chevy Spark!

I went to R&R auto group looking for a used Chevrolet...

I went to R&R auto group looking for a used Chevrolet K1500 Crew Cab Pickup. They didn't really have what I wanted and the salesman, Mike Hummel, was very rude and quick to push me out the door. I was interested in looking at other models but due to the salesman being rude I left, went to another dealership, and came home with exactly what I wanted!