Quality Toyota

We just bought a Sequoia!

This is the most helpful, caring car dealer I have ever run across. We have such confidence in them that we take our cars there for EVERYTHING (even the tires). They are always looking out for us and in this day and age that is appreciated!!!

A comfortable experience

I drove 3 hours from the the Minneapolis area in order to get the 2014 Corolla that I wanted. Scott had the car on hold for me, I took it for a drive, and I drove it off the lot a happy customer. The vibe at the dealership was very laid back. I did not feel pressured which was nice. These guys know their biz.

David & Judi celaschi

Quality Toyota helped us make the right decision in our purchase of a used vehicle. Guided us to an Insurance agent that helped us in more ways than just insuring our vehicle. We are totally satisfied with our Quality Toyota experience. Scott Samson , for being new to the business was extremely polite and very helpful. What I appreciated was his honesty. If he didn't know something he went to the right person for the right answer, and that alone is commendable. Personal thanks to Scott.

2016 Rav4

I recently purchased a new vehicle from Rich and was very pleased with the whole experience. I went in not really sure I was ready to take that step and told Rich that right up front. Rich gave me all the time and attention I needed to make that decision. I felt like I was the only person he had to deal with that day and that I was important to him. NO pressure was put on me to purchase which was great. Thanks...

My experience at Quality Toyota

I dealt with Paul Langseth when I recently bought a Toyota prius C.Paul answered all my questions and spent time with me showing features of the car. He did not pressure me at all.

2012 RAV4

I worked with Ryan Johnson over the phone on buying a 2012 RAV4 they had listed on line. Service was excellent. I had several questions and concerns which were addressed right away. I got good value on my trade in and the RAV4 was as advertised.

Efficient service

I contacted Quality Toyota when I saw a car they had listed on Auto Traders I had been looking for, it was middle of the afternoon when I called from 55 miles away, with closing time 6p, Pete figured it would 5:30 before we'd arrive & offered to be available to show us the car. I rather knew I'd be buying even before driving it! The business manager to make the paperwork as efficient as he could, considering it ended up going to after hours.

Repeat customer

Just purchased our second new vehicle from Quality. Best experience as a buyer you could ever ask for. The staff is incredible. Bigger dealerships could learn something from these guys

No Pressure Buying

Went to look at a used car at Quality and ended up with a new Corolla. Zero interest rate and money back was the clincher. It was first new car my wife and I have ever purchased and was very impressed with Pete T the salesman who was super to deal with. Only have car for a week so can't comment on the service dept yet but everyone I have dealt with has been excellent. Have recommended Quality to two others already. Thanks Pete, Tom and Holly G

Low pressure from start to finish

The sales staff at Quality Toyota displayed extreme professionalism. At no time did I feel like I was being pressured or tricked. I walked out after buying exactly what I had planned to buy. A good used car with gap and an extended warranty. Price of the car was fair. As a former car salesman, I was impressed by the ease of the process.

Overall very pleased!!

I found Quality Toyota while searching for a used Toyota Prius. I found the staff to be very friendly, helpful and courteous. I did not get a pushy vibe as I didn't commit or buy right away. They even stayed late after I bought the car since I had a two hour drive to get there. I wasn't rushed through the buying process and they took time to explain the car and go over some things to help me. I would definitely recommend them and will buy from them again!

great experance

We went to Quality on the recommendation of a friend, and found the experience to be what we were told . friendly, courteous, professional and respectful to our needs . They have followed up after the sale and that is something no other dealer has done this is my 7th new car purchase.

Pleased customer

I just bought my fifth new car from Quality Toyota this one is my second Prius. I wouldn't dream of buying a car anywhere else! They take all the stress out of the experience for me. Every department has great staff who have been so patient and helpful in educating me wether it's a new car sale or for service. I know They have integrity and honesty in their dealings with customers(which is a big reason I keep going back) for my car purchases. Special thanks this time to Mike and Monte for setting up and explaining the technical stuff for me, and always to Paul T for running such a great place to come and making me feel welcome every time. Of course I also have loved every one of the cars I have bought and they require so little maintenance! I'm grateful quality Toyota is available to me and recommend it to others.

Great service

I had my car in the body shop for repair. They got the car in really quick after the accident and it was repaired in 3 days. When I picked it up the whole vehicle had been detailed inside and out. It was just like the day I purchased the vehicle in May 2015 - completely clean. Thanks Quality for the great service and going the extra mile to please your customers.

Tire problem solved

Had an issue with a tire. Mr Holstrom quickly made arrangements to have service tech examine tire and make necessary repairs.

New car purchase

We have bought 7 cars from Rich at Quality Toyota and We have brought 5 or 6 people to Quality and they have bought from Rich. Great dealership!

Service & Sales Departments

My late husband and I bought our first 2007 Sienna from Quality Toyota and had the most positive experience and knew "right from the start" that we would continue our relationship with them. My husband passed away January, 2010 and in October of that year, I purchased a 2011 Sienna again from Quality Toyota (my first buying experience on my own). Brian S. was so very helpful and just very recently, I purchased a 2015 Sienna from Quality Toyota and Rich L. also made that experience a most pleasant one. In addition, Erick S. was most helpful in explaining all the paperwork involved. Mike H. and all the other wonderful employees in the Service Department have always worked with me and given me such great service. I feel like "one of the family" when I have to bring my Toyota in for the recommended servicing. I travel quite a ways to have this service but it is well worth the trip for the great service and friendly, knowlegable personnel at Quality Toyota and I highly recommend them to my friends as well.

Helpful service

I have used the service department for several years and have been quite happy. I recently bought 4 new tires and was impressed with the amount of time and information that the parts department employee took with me.

New Rav 4 2015 purchase and maintenance

Well I can't say enough how great it is working with Rich to buy a car, over the years I have bought 3 vehicles from him. He is very knowledgeable, quick to key in on what you really want or need and just a really nice person. Highly recommend coming to Quality for a pleasant car purchase experience. I also just had my 5,000 maintenance service done and everyone was very friendly and helpful. Had my appointment scheduled as requested and I was in and out of there in a reasonable time. I give them 6 stars if I could.

6 cars

I have purchased several cars from Quality. The 1st being a 2001 Highlander and the most recent a 2015 Highlander. The organization isn't like a typical car dealership, which is a very good thing. Everybody is honest and answers questions with understandable diction. If somebody doesn't know something they will ask someone else and the answer is one you can count on. Their service prices are fair and you can trust that they are done right. Toyotas are great cars and the people at Quality make them even better.

2014 Prius 10,000 mile service

Quality Toyota is known for its friendly and professional staff. While this visit was routine, the experience was pleasant and efficient.

Accommodating and fast service

I had to switch my appointment time a few times and they had many open appointments...with my busy schedule, this was great. Service was fast and the cookies there are really good! :)

Friendly comfortable atmosphere

We've always been very impressed by the competent, friendly customer service at Quality Toyota. The smell of freshly baked cookies and hospitality while we wait has been a big PLUS in our book!

My new car

I drove home yesterday, May 8th, in my new 2015 Corolla. What a ride! Such a difference in the comfort and features from my 2011 Corolla. This new vehicle is my 5th one that I have purchased at Quality Toyota and I have several reasons for returning to this dealership. The friendliness, helpfulness, and well qualified people who work there is unreal. Every department gets an A plus from me. I also like their large waiting area when I come in for service. I will continue to use them for service and/or questions re: my new vehicle. I highly recommend Quality Toyota of Fergus Falls for your next car purchase!!

Satisfied in Every Way

I just bought a brand new 2015 Toyota Camry, which I love. I wasn't even looking to buy a Toyota at all. I was looking at a Ford Fusion. After going to Quality Toyota and working with them to drive a few used vehicles on their lot, I began to open up to the idea of a Toyota, mostly because I really wanted to buy a car from Quality Toyota. This is a top notch company in every way! They treated me, a woman, with so much respect - something I wasn't getting from the other dealerships I have worked with over the last six weeks of the car buying process. There was no high pressure sales pitch. They simply wanted me in the car that would be best for me...and actually meant it! Then, when I checked the reviews on the Camry, it was a no-brain decision! I love my Camry and I love Quality Toyota!

We Love This Place!

We are only giving you five stars because it won't allow us to give six. This was the best dealer experience I have ever had, and I've bought probably 15 vehicles over the years. We bought a new Highlander and absolutely love it. It is an exceptional vehicle. The price we were quoted when we first contacted Quality Toyota was $2500 less than we could find at a Fargo dealership after a week's worth of haggling. We found Paul to be kind, honest and a joy to work with. Erick (finance manager) was also very nice and definitely knows what he's doing. And just before we drove our new Highlander off the lot, Blake showed us its many features and was very thorough and engaging. I really have to say that when Paul sold us this car, he had no way of knowing that he also sold us every car we will buy in the future. Six Stars. (Ha! I found a way to beat the system!)

New Prius Purchase

We discovered Quality Toyota by accident, taking someone else there last year to pick up a new car. Of course, we had to look around, and the kind, no-pressure attentions of salesman Paul Langseth brought us back this year when it was our turn to buy a new car. Paul worked with us wonderfully to get us exactly what we wanted, and then took as much time as we needed to explain everything to us. Without a doubt, this has been our best car-purchase experience ever. Eric continued the 5-star performance by clearly explaining all of the warranty options. We would not hesitate to recommend Quality Toyota to anyone.

Great experience, very nice employees.

Purchased a new 2014 Toyota Tundra. I called the sales department with the description of the truck I was looking for. Two hours later I received a call that they found two Tundras for me. The staff are very friendly and professional. I will be back. Thanks Quality Toyota.

Service

From the time we bought our Camry till now, we have had only the best of service from Quality Toyota. The service personnel are courteous and professional. I would recommend this dealership to others, without hesitation.

Had some issues

Bought a 2000 Toyota Avalon from Quality in FF. Nice car, have put 100,000 miles since I bought it. During the buying process I asked the salesman if the 90,000 mile service has been done, he said he was sure it had been. I checked with the service dept. and the timing belt and spark plugs had not been done. They were willing to do that service as part of the sale. I did buy the car, it was a local trade in with 100,000 miles on it. They kept the car and did the service (work was well done). After driving the car for a few day I noticed some suspension noice in the back. Brought it in for service and was told it needed new rear shocks ($800 or $600 with non Toyota parts and a more limited warrenty). I brought this up to the owner and after several meetings and some heated words he did agree to reduce the price of the service by $100. I later found mismatched tire on the car that I did not bring to the dealers attention-just bought new tire, drivers side electric window went out($500 fix) done at dealer, went out again, they refixed. Since then it has gone out again-I now get my service done at another place in town. Car is still running with routine maintence. They do have some nice vehicles but I would have it checked out by and independant serviceman.

Debi Christensen

I am very impressed with the immediate phone response I received although I have not had the time to return Brian's call. I am planning on waiting until after the Holidays to pursue my vehicle search. Thank you! Debi

my lemon I bought

I bought a 2002 infinite a little over a month ago had to put new breaks and rotors have it in the shop again passenger front wheel bearing went out and now got told that both wheel berings are out on front 1000 in repairs

New Rav 4 Limited

Wow! What a wonderful experience at Quality Toyota. Brian Shores is marvelous to work with, no pressure at all. This is my second Toyota, and I will recommend this dealership to others, and when in the market for another new vehicle, it will be from Quality for sure. Thanks again Brian.

Female buying car at 65

I throughly enjoyed my car buying experience. I felt listened to and respected by sales, financing and service. Everything was explained and options were what was best for me! After everything was programmed into my phone, I REALLY enjoy using my mobile phone through the system. No hands, push button on steering wheel. Love the back- up camera. The 0% financing sealed the deal!

Quality Toyota

Always a good experience to deal with a no hassle dealership. This is my 4th new Toyota purchase in the last 10 years all from Quality Toyota. Enjoy working with Brian Shores.

New Car Purchase

It is always a pleasure to car shop with a "No Pressure",straight forward dealership. That is exactly what we experienced at Quality, This is our 2nd vehicle purchased there, as a matter of record, our trade was the 1st,. a 2005 Matrix. We want to thank our sales person,Pete Thom for his patience and help in securing the vehicle,and his ability to lead us through the maze of all the new technology in these new cars. Thank you again. Harold and Betty .

JonRothsay

Have purchased several new vehicles from Quality Toyota and have always dealt with Rich, he had been very courteous and helpful in finding the right vehicle and the entire purchasing process. I have also had most of the servicing done with the dealership and find the servicing prompt and effecient. They also provide a great place to wait while the servicing is being done.

Bought a Rav4

We bought a Rav4 at Quality Toyota and are glad we bought from them. Helpful, friendly, knowledgeable staff. Brian was right there for us without being overbearing. It was a good experience; we are considering buying another Toyota this year and will definitely see Brian at Quality Toyota if we do.

Poor customer service

My daughter purchased a car here. There have been issues with the car, and nothing has been resolved after multiple calls, and emails to dealership. Involved corporate, and still nothing from this dealership. Wouldn't recommend this place.