Quality Buick GMC

Great Experience

Steve was very helpful and knowledgeable of both vehicles that we were looking at. He did not rush us to any decision and made sure of all the options we had with the vehicles. Thanks again

Great service all around!

Service is always fast here. Employees are friendly and inviting. Waiting area is comfortable with complimentary popcorn and soft drinks. Plenty of seating area with a nice tv. I switched from a Chevy dealership in Santa Fe to Quality GMC because of their atmosphere, putting me first and their dedication to putting me back on the road as quickly as possible. I don't mind driving 3 hours to receive great service like this. Thank you from the service adviser all the way through the cashier. Excellence!

GMC Denali 2500 HD

Easy to deal with. This is the first car that I bought and took home that day. I didn't know that it could be done. I have owned about 20 cars in my life and Quality Deal GMC made it easy and are the best dealership I have encountered. I have bought cars in three states and Quality Deal lives up to their name.

Quality GMCBodyshop

The Body Shop Team is Right On! They take the time to get things done right. Thank you for being kind, courteous, friendly, and professional at all times.

Excellent Dealership

Quality by DiLorenzo never fails to provide EXCELLENT service! You can always count on the friendly, knowledgeable individuals to take care of you. My family has bought several vehicles from the DiLorenzos it has always been a wonderful experience! I also appreciate how much they give back to their community!

Quality Buick GMC is the best!

the best truck buying experience. staff was very thoughtful and thorough. they spent quality time with me for several days and always made me feel important. I don't want to buy a vehicle from any place other than Quality GMC.

mrs. James Bowers

Phil Garcia at Quality GMC is the only reason we bought a car. It was such apleasure to deal with him. He is outstanding & an asset to that company. Wewould recommend Quality GMC & Phil Garcia to anyone going to buy a car!!!

New GMC Canyon love it!

I had a wonderful experience buying my new GMC Canyon. Excellent sales man Marty S. and new truck manger Rob H treated me awesome. Great deal on my truck I wouldn't have got anywhere else. Quality is a family owned dealership and I wouldn't go anywhere else. Also Mike M in finance did a excellent job getting me the best interest rate around.

Great!

Had a front suspension problem with a 2012 Regal GS under warranty. They did great diagnosing the problem based on TSB, ordering parts and effecting repairs as scheduled. Car is great again!

Everyone was friendly and the dealership very clea

My salesman Marty Sullivan answered all of my questions in a manner I understood. My son was with me so they did a little "boy "talk and my son was impressed with him. He took care of several of the paper work to help me out. I would certainly recommend him to any of my friends that went to this dealership.

Only good on service. Buying and sales is a zero.

Sold me a brand new car that doesn't the extra options and nice s things don't work. Won't fix it after three attempts. Dealer won't return calls and has left me with a car that doesn't do what I paid for it to do.

Exceeded Expectations!

We are very pleased with the repair of our GMC and the personal service from Glenn Lucero at Quality Buick GMC. Glenn was very attentive to my requests regarding the repair and he kept us informed on the progress of the work. Our car was returned clean and the repair of our GMC exceeded my expectations. Please thank the repair tech and the painter for me. The Quality shop did a great job.

Excellent service from Cord Trail !

On February 4th - my service advisor was Cord Trail, it was a pleasure to work with him in getting my vehicle serviced and repaired that day!

Friendly, professional

Very pleasant experience. Marty Sullivan and Rob Hooser were easy to work with and wanted to please me. They did a very good job of it.

Amazing services

It was the best dealership experience I've ever had. Everyone treated with respect and did everything they could to help me get into the vehicle I wanted. I will be sending everyone I know to you guys to purchase a vehicle.

Great service and facilities.

We shopped for an afternoon, went home and took a couple of days to make a decision. We called Phil Garcia and cut a deal over the phone. When we arrived at 0830 on a Saturday, he was ready and we were out the door by 1000 with our new truck. Great Service.

Quality is excellence!

Everyone at Quality has an attitude of excellence! I can't say enough about these guys. Truly the best buying experience I ever had starting with David D. and than, the best salesman Phil Garcia, Rob Hooser the sales mgr who found the right vehicle and Dennis Groves the finance guy making sure i get the most out of the warranty. I think Dave D. and Rob Hooser must have created this atmosphere at Quality because all of his people had the same relaxed, respectful and pleasant attitude as Dave & Rob has. This is not my first purchase from Quality and it will not be my last!Thanks Guys! Steve H.

service writer

Tire price seemed reasonable and you made sure the job was done right before you gave the truck back. the loaner was appreciated.

Great service, clean and neat waiting area and dro

The writer who took in my Acadia was professional knowledgeable and efficient. waiting time was good. When I was notified that my vehicle was ready I received the same quality service at the cashier counter.

Excellent Service

I did two things at your dealership. One I visited the service department wher a young lady service writer helped me. I was having issues with tire pressure. She sent my 2012 Buick Regal GS Turbo off to be fixed. She explained that you change the air in the tires for winter. She was totally delightful and completley resolved my problem. I could not be more pleased.

Very satisfied with my experience

I have just purchased my second Yukon Denali from Steve Buford. He is a knowledgeable and friendly sales person who ensured my car buying needs were met. I am a very satisfied customer.

Great customer servive

We worked with Mario in the service center. He was very kind in helping us with questions concerning our warranty. He made our experience very comfortable

Great Service

Service department personnel were friendly, helpful, professional and knowledgeable. Mary was in contact with me throughout my experience. All personnel, including my salesman, Steve Buford, the receptionist and cashier, were attentive, interested and friendly . Quality is, and will be, my dealership for many years to come.

Great service!

Quick and easy service every time. Your staff is always courteous and knowledgeable. We've also bought many cars from Quality GMC and highly recommend them to everyone.

Pleasant and professional folks to deal with.

Your service department is very professional and friendly.Always a pleasure to deal with. Having to get something fixed or serviced is never a hassle.

Consistantly great service

I always enjoy getting Cord as my service advisor. No matter how busy he is, he always makes you feel like you are his only customer.

Great Servise !!!!

My experience at Quality was fantastic. The reason I ended up at Quality was the local dealer that my truck was purchased at wouldn't perform the warranty work on my vehicle. I thought this was strange as I was clearly within the warranty window. Truck is only a year old. The service team at Quality got me in the same day that I called,even on a busy holiday week. Not only did they get me in they had the work done in just over a hour. I was in to get the battery replaced under warranty and they let me know it will take a little longer than just putting a new battery in because they had to run a electrical test on the vehicle. I got updates from Cord the service advisor as I waited in the lounge. This is just awesome care and service from Quality. My next truck will be purchased at Quality!!!!!

Quality GMC

I had a problem with my battery..short notice, thanksgiving week. Mario was wonderful !! . He's the only one I want to deal with. He let me know that I was important as a customer.

Excellent service, comfortable waiting area.

We are pleased with your service. Our service advisor Mary Jaramillo did an excellent job working with us and getting our problem resolved. Every time we take our vehicle to be service Mary provides excellent service.

Body Shop - Quality GMC

As usual, I was greeted in a friendly and helpful manner. Everyone in your body shop is outstanding and I've never been disappointed. When I picked up my vehicle, they noticed a stain on my front bumper and insisted on cleaning it before I left. They hadn't made the stain, but fixed it anyway. This is the ONLY body shop I'll ever use in Albuquerque

Courteous service

Mary was very courteous and helpful. When it became apparent that my car was not going to be completed that day she called and let me know. Then the next day when she called to explain that the car was still not going to be ready she had a car loaned out to me and was ready when I arrived. She did make me feel comfortable about the repairs and explained all the details to me.

Love the Encore and the friendly dealer

I was notified by Quality that OnStar notified them that I needed an oil change. Its bizarre the way it all works but my fondness with this dealership extends to trusting them and that is what I am doing. Every question I have had has been answered and I love the car and the dealer.

Good service, hard to make appointment

Once I talked to a service adviser and got the vehicle in, all went very well. However, I had to phone 3 times and e-mail once over a 3-day period before getting a service rep to call be back. If it takes that much effort to schedule work next time, I'll probably take the vehicle somewhere else. Works was completed very quickly at a cost less than I had expected.

Great service, friendly knowledgeable staff.

The shuttle service is a great benefit. Ann, the driver was very friendly and knowledgeable. Mary, my service rep, was professional and communicated with me during every step of the process. My husband and I didn't even mind waiting. Free refreshments were available to us along with wi-fi. There was also varied and recent reading material available. Very clean facility!

Truck vibration service

Having difficulty with a new truck. The truck has a vibration and was diagnosed as Wheel balance issue. One tire was replaced. there is still vibration. I will need to return the truck (4th time) for additional service.

Quality Buick GMC

Recall for low beam headlight intermittent failure was quickly resolved. Service was excellent, service area was cleanest I've ever seen.

Great Experience

The experience was not stressful and the sales person was very helpful in finding answers to any issues that were concerning me with the vehicle.

2016 Yukon

Marty S., Jack and Kathy were all great to work with and very professional. Exactly what we hoped for and received!

Great experience with services people

The people in the service department always have smiles on there faces when I pull in. And are very prompt to help with what my need is. Thanks to in the service department.

New GMC Canyon

I have purchased vehicles from Quality for 40 years and the experience has always been excellent. Starting with Phil Garcia the salesman, Rob Hooser the sales mgr and Dennis Groves the finance guy. I think Quality has created an atmosphere that makes buying a pleasant experience because all of the people have the same relaxed, respectful and pleasant attitude.

EXCELLENT SERVICE and GREAT ATTITUDE

I have been dealing with Quality for over 20 years. I would NOT purchase a vehicle from anywhere else. The sales staff and service department personnel go out of their way for you. I'll never change as long as DiLorenzo's have their name on the dealership.

Great servic, clean facilities

I appreciate the door handle replacement without any charge. I appreciate Cord's advice to bring the car in for service every five months in order to get the best benefit of my service package.

leaking oil

It took a while (overnight) to complete the work necessary, but I appreciated being offered a loaner so I could go do the things I had to accomplish.

Happy to have mystery noise diagnosed

The mechanic figured out that a mystery noise was caused by a failing serpentine belt and as a result it was replaced while the car was still under warranty. Hurray!

bought a denali 1500

best buying experience at a dealership ever! Phil Garcia was great & a real gentleman. Rob Hooser, the best, very relaxed and respectful. Dennis Groves the best finance guy I have ever dealt with. I think Rob Hooser as sales manager must be responsible for the pleasant atmosphere.

Courtesy and Knowledge Sells Cars

Everyone was extremely courteous and knowledgeable. The showroom was very clean, cool and inviting. All personnel were eager to help in any way that they could. I was made to feel like I was the most important person in their life at that moment. Everyone had time to answer all of my questions including taking time to show me many things that I did not understand about a car. I could not have been treated any nicer. You are very lucky to have such a wonderful group of employees. I congratulate you on having a very superior dealership.

Service

The service technician-Cord, was very friendly and was easy to talk to. He explained the process of how the recall was going to work and the amount of time it would take to service my vehicle. He provided me with transport back home and called like he said he would when my vehicle was ready for pick up. Great service from him.

Great service and clean facilities.

Everyone is very nice but Adam did a good job approaching us and talking to us. We wanted to take a chance with this young lad to see what he had to offer in the area of listening skills. Adam knocked it out the park, we were never rushed or felt any pressure to buy a vehicle. Jack was pretty nice also and very honest on the business aspect for the dealership. Kathy really took us home as far as financing because she and my wife came across as if they grew up together, this was a very pleasant and joyful car buying experience! Besides my wife is a banker and has knowledge of what to expect. I myself have a business degree. I don't know what tomorrow brings but I pray God will continue to bless you with the kindest and most joyful atmosphere we have ever walked into for a dealership here in Albuquerque.

great service

That is why I'm going back to get a 2016 buick when they come in I love my bucik and the service people take care of it for me and keep it in good condition

Preowed purchase

Best car dealership to do business. Joe Gonzales was the best. He guided me through the entire purchase with Mike Mattson handling all my paperwork. The service department advisors were great too. Keep up the good work

great service techs

This was the first warrantee service on my new GMC truck. I was in and out in less than an hour.

Great Sales Team

Your Team is top notch over there Marty was a pleasure to deal with and I am very happy with the service that I recieved.

Great car buying Experience

The babyboomer generation generally puts off visiting a car dealership, because it turns into a all day affair.. I mention to my husband ..Let's go look at some new cars..his response.."I'd rather go have a wisdom tooth removed." But ! your whole organization was fabulous,professional..Leroy was great, he listened to exactly the kind of vehicle we were looking for. Kathy in Finance was so great, what a positive experience..you have a great team.

Great Dealership and TOTALLY Professional Salesman

We were treated like "family." My wife took her Quality GMC Truck in for an oil service and we ended up trading my Yukon for a new Buick Regal. Greg McMorris was just showing us what you had available and the prices and we could not believe what Quality could do for us......THANKS

Great Deal Can't Beat pricing

Bought a Sierra 1500 crew cab. Sales person was very helpful and professional. My husband made deal over phone.had all paper work ready when we got there. This is my second vehicle from Quality great price both times. Thanks Marty Sullivan

Great Service

All Quality personnel I interacted with were professional and courteous, and made me feel like my business was appreciated and welcome.

Great Service

Very prompt and professional service. Excellent communication regarding the repairs and cost. Work was completed on time as promised with no surprises.

Great service

I brought my car in on a Tuesday with no appointment and I had my car fixed before noon the next day. I do miss the AAA discount that the dealership used to have.

Friendly upbeat personnel

From super service advisor, Rick Hofer, to other personnel that spoke to while waiting - all very friendly and upbeat.

2015 GMC Sierra 1500

Top of the line customer service. I would recommend this Dealership to anyone and everyone. I bought a Beautiful 2015 GMC Sierra 1500 and their service and car buying experience was second to none!!!

Great Service

I took the car in for a oil change and a few minor issues at 60,000 miles.I thought. They called the following morning with a major problem. It was repaired under extended warranty at no charge for anything including the tires rotated and the oil change. My car is running great and no more weird noises. I am do glad I took it to Quality for the oil change. I will continue to use them there from now on. Where I took it before never said anything about the strange noise that you could here when the vehicle was started. Thank you for the great service and repair! Debbie Weaver

Great Service Dept

Dropped my car off for the routine oil change and was taken care of fast and was called when the car was ready to go.

An excellent experience

As I mentioned in the other survey it was a great experience. Greg McMorris did a exceptional job meeting our needs. A very nice individual to work with.

Great No Pressure Sales Team

Love my Buick Encore! This is the car that I wanted and the sales team made it happen. Gave an excellent trade in price on my old vehicle, worked to resolve some minor details. Purchased the maintenance plan because it is well worth it if the vehicle requires synthetic oil and you plan to keep the vehicle for 5 years or more. Thanks to Marty Sullivan and the whole Quality team!

Fast, very good service.

The young lady in the Service Dept was very pleasant and professional. The whole process took maybe twenty minutes.Very well done!

Car Body Repair, Regular Maintenance

I have never been disappointed with my service, the quality of work done on my car or the timely manner in which the service is delivered.

Great Salesperson

My husband and I really enjoyed our experience. Our sales person was knowledgeable, and extremely pleasant to work with. He listened to our needs and was able to meet all of them.

Good Service and Dealership

Fast and efficient service in an hour just like they said it would be. Nice comfortable waiting area with free popcorn, drinks and I am a popcorn fanatic! Service writer Mary was informative and pleasant.

Great Service and clean facilities. Very pleased!

Went in to replace my AC belt. Called at 1:30 and was seen at 2:00 and was out by 2:30. Nice Job!

Great Services

The sales people were wonderful! It seemed nothing was an inconvenience for them, no matter what a concern may be. When I was there, I was ALL that was there. I really appreciate that!

great service!

Mary was very professional and knowledgeable. They had my oil change done quickly and helped with my request to check the air in my tires. Thank you!

Great service, repairs completed on schedule

Received immediate attention by Mario (service rep). Within the hour called me to point out repairs needed. Total cost was under estimated cost.

Great Service

My wife and I are recurring customers to your dealer. Marty is a Great person and is always willing to help. All the staff are helpful.

Great service

My sales person was knowledgeable but he was not pushy, which I appreciated, very much. The Dealership was neat and clean, as were the vehicles on the lot. Everyone I came into contact with at Quality, including the finance man, were very helpful and friendly.

Great service

I was very pleased with the service performed and want to thank Mr. Cord Trail for his professional and expeditious management of my visit.

Exceptional as always

Great as always! I was out of there within an hour and will certainly come back. I have been recommending Quality since we bought our Terrain there in 2012, and have also switched my 2004 Chevrolet's maintenance from Galles (where I bought it in 2003) to Quality.

Great service - as always!

Marty Sullivan always takes great care of us at Quality - that's shy we continue to come back to him for our purchases.

Excellent service, problems solved

Mary Jaramillo assisted my husband and I. we brought the car in and she was very attentive to all the issues/problems that we had.She wrote them down and asked many questions, and cared about our issues. There was a strange noise and she also heard it and told us the noise repeated several times after we left off the car. They were able to identify and fix the noise problem and also several other things--including a new lock on front rt door. we felt well-taken care of by her and also her team member Marty, who was very helpful in showing us the new Buicks in the showcase. thanks for your skill in maintaining our Buick LaCross. We'll be back. Peggy

Great Service - amazing staff. Love that place

Rob Hooser (sp?) is excellent at what he does - making sure to take care of things right then and now. He will stop whatever he is doing and give his full attention to a customer - he always treats us with respect and courtesy.

Great Service

All staff were very professional and my oil and filter change and tire rotation was done in less than an hour.

Examplarity service department

Love your service department. As the name quality applies,I have always had excellant service fron your service department and your sales department.

Albuquerque Service

Cord was very polite. He answered any questions I had regarding service and in addition gave me a heads up on items that may need to be serviced or replaced next time. Thank you! Linda 235-8114

Thoroughly checked out vehicle

I took my car in for oil change and anything else needed for 60,000 miles. The check the car out thoroughly and found some leeks. Luckily it was covered under warranty

Excellent customer service

Mary was very helpful and nice when I brought my car in for the recall. They also fit me in for an oil change and had my car in and out. The customer service was excellent!

Great Customer service

They were prompt and had our vehicle in and out in a shorter amount of time than expected. Very nice people also.

Good service Repairs took 3 visits

The gentleman that wrote up my service order was very professional and explained other options that I could take advantage of. Well done

Great service. Excellent sales representative

I really enjoyed working with Brandon Griego. He is a pleasant young man and an outstanding representative of your organization. He was on the spot with all of my questions and and was a great help in describing and ordering my Canyon.

Good but not great

Took in a vehicle under warranty to get fixed. Fixed it no poblem....or so I thought. Then car starts making loud banging noise when going over bumps....I am a mechanic...I took it in because of the warranty. They replaced a bad fuel pump. However, they forgot a few bolts that hold on the heat shield around the exhaust...wtf...that is simple things that can mess up a vehicle. I hope all the bolts are in my fuel tank....had to go back to get the rest of my bolts put back in. Thats sloppy at best. Thank goodness they just did it no questions asked....

Repair on my 04 envoy

I took my gmc in for repair and Rick from the service department was happy and eager to help get my truck back to working condition. Price was better than the other dealers in town. I got my truck back much better shape and happy overall with the Dilorenzo advantage. Will be back and I recommend others as well .

Great Service and very clean

I was really at awe when I got into my new 2014 GMC and very sad to see my old Chevy go. Overall, the sales man was good.

Quality Service

We took our 2007 Yukon Denali in for some engine work and were taken care of very professionally. After we got the vehicle back there was a weird sound that we couldn't pinpoint and ironically the starter went out so I had the vehicle towed back to the shop. Cord Trail was more that great to deal with as he explained what was being done to correct the issue and although we were without our Yukon for weeks we were comforted by the fact that we were kept informed of what was going on. I know that there was others who worked on the vehicle and am happy with the final outcome and would like to thank them as well.

A very pleasant purchase experience

My family needed a truck, but I was reluctant to spend the money and hated the car buying experience. On a whim, I submitted a request for quotes on the internet. I cringed when the emails and phone calls started coming in. In the mix, I received a courtesy email and a follow-up phone call from Scott MacNinch. In comparison to the other sales callers, I was extremely impressed with his professionalism as he quickly identified cars with options that met my needs at prices that seemed very reasonable. To my surprise, I was actually heading down to the dealership to meet him and test drive a truck. Scott showed patience as we worked to find the right set of features that suited my needs. I found him to be honest and open in addressing my trade-in and we were quickly in a range that beat my expectations. Before taking the plunge, I visited a competitor shop and became frustrated as they showed me trucks with features I didn't want at prices I wasn't willing to pay. Once I escaped (they actually held the keys to my car), I fully appreciated Scott's approach to the process. I went from a reluctant buyer to wanting to buy a car from him! I can't stress the importance of the sales experience for a reluctant buyer like me. I can honestly report that Scott exceeded my expectations. There are a lot of professions he would excel at, so I feel fortunate that he was selling cars on the day I was looking. I hope you have him training new sales associates. Incidentally, Scott has been helpful after the sale. Even though the deal is closed, he continues to be very patient in taking my calls and helping us adapt to the new vehicle. I will recommend him to all my friends and emphasize the positive experience I've had. Did I mention I like the truck too?

Great Staff

I spoke to gentleman from this dealer, he did his very best to help me. With his help I was able to make a decision that would best benefit my family. I will be coming back to this dealer and I will recommend everyone i know to see them.

Very knowledgable and professional!

Our sales man was very nice and extremely knowledgable! He helped us get the best deal possible and we appreciated all his help! His name was Leroy and we will be referring people to go see him!

Great buying experience!!

I want to thank Victor Peralta for making our buying experience with Quality Dealership GMC such an effortless and easy process for the purchase of our 2008 Ford F-150 Lariat which I bought on a Saturday. He was awesome - he went above and beyond to get me the trailer wiring pigtail and Owner's Guide that I asked for after we first saw and test drove the truck earlier in the week and worked with us in getting a great deal with no high dealer salesmanship pressure to buy the truck. In my mind, he went above and beyond during the whole process from our 1st visit to the day we bought it. I would definitely recommend Victor if you are in the market for a vehicle.