Proctor Honda

Thomas Lutz is AMAZING! He knows Hondas and People

My wife and I spent some time with Thomas looking at the CR-V. Thanks to Thomas-we didn't just look and test ride-we received an amazingly professional delivery of all the terrific features of the CR-V and Honda cars. I have bought around 20 cars over the last 40 years for myself, wife and daughters, and I have never been so impressed with a sales rep as I was yesterday.I so wanted to buy that CR-V for my wife-but she felt better driving a different model car later in the day. Thomas is truly amazing as a person, professional and sales rep and you are blessed to have him on your team.

Amazing! Highly recommended, provides affordable solutions!

Stellar service from Mr. Lutz! He was super helpful and attentive to my needs under my financial circumstance. He provided me with all the information I had requested and made everything necessary to get me out same day with a new car lease! Mr. Lutz set up my insurance with the new car and Trey even went ahead and renewed my tag! My experience was unlike what I would expect from a dealership. They worked with me and provided me with a great deal and peace of mind. They really went above and beyond expectations at Proctor Honda.

Excellent

Excellent service. I would recommend Honda to friends and family. It was a great experience all around. Staff was friendly and knowlegable. This is my second vehicle I have purchased from Proctor Honda.

Best experience!

Was the easiest experience yet. Billy P. helped on the front end and got all my papers ready before I even arrived. Obie helped with insuring the car was everything I wanted. And Michael Hagan helped with the numbers. Quickest and best experience ever! Thanks for everything!

Awesome!

Joe was awesome and I was so impressed with his friendliness and ability to help me get what I need done. He made the process easy and I was a happy customer! I am now the proud owner of a Honda HR-V and I couldn't be more excited!

Used Certified Honda Fit Purchas

We recently purchased a Hond Fit for our daughter due to an accident that totaled her last Fit. Honda kept my daughter safe and we were comfortable again buying another Fit. PROCTOR WAS AWESOME! Low pressure sales, but worked with us to meet our price needs. Todd was great to work with and went the extra mile. I will definitely return to purchase my next Honda.

First car

Five words...Proctor Honda with Nicholas Moreno.....Thanks so much Nicholas for making my first car buying experience easy and so personable. I was nervous, overwhelmed, excited, scared and Nick explained everything, so easy to talk to and very personable talk about common interests and truly embraced me as a customer. Making my first car experience of a brand new car not only a check off my bucket list but a memorable one. All the staff greeted me with hellos and smiles, stepping into the building you can tell it's an great atmosphere to work in and they truly are family. I recommend everyone to Proctor Honda!

Lease trade-in.

Obie was awesome! In and out with my 2016 Honda Civic in a timely manner. Very efficient...thank you Obie and Proctor Honda! You made my transaction stress-free

Hilary was great, but the finance guy wasn't

This was my first car-buying experience, and it was almost perfect. I would rate it a 4.5 if that were an option.Hilary Katzen was very good at helping me find the car I wanted, and being patient with me so that I could think about my choices. She helped me out for about a month, and by the time I'd chosen a car I was very happy. The only problem came when I stepped into the finance office and was pitched warranty, as the guy in the office made it sound like not buying warranty would bring on the apocalypse! This stressed me out a lot, and tainted a buying experience that so far had worked out as I wanted. Hilary's very good at what she does, but because the finance guy scared me almost to the point that I didn't want to buy the car, the experience was a 4.

Joe did a great job!

I was headed to buying a late model used vehicle at another dealership when I made an inquiry at Proctor about possibly buying a new Civic if the price was right, per my pre-approval from the credit union. Joe Gagnon contacted me on a Monday, understanding my time issue with a trip out-of-town and by Tuesday at lunch, had worked a deal for the new car, within my price limitation, with very little effort on my part. I signed the paperwork Tuesday after work and left the dealership with the new Civic. This was the best car buying experience for me in recent memory. Thanks again to Joe and the entire Proctor team!

Best experience with Obie

I was looking for 2016 Odyssey and my friend introduced Obie after she bought a CR-V from him.It took about 30 minutes to make decision after I met him. He tried to match all I wanted, and all the process was nice and smooth include trade in. He is very professional, thoughtful and a gentle for customer. I will recommend Obie if any one ask me to buy a Honda.

Thanks Joe and Proctor!

I had a great experience purchasing a new car from Proctor. Joe was very knowledgeable, and made sure all went very smoothly. Overall a great experience from start to finish!

Great dealer Joe!!

I came to lots of car dealer shop to buy car. Joe is the best dealer I have ever met.He is kind and provide me with good service and price for carThanks Joe

Thank you to Nicholas Moreno

Nicholas was a great help to me not just selling me a car. Weeks ago when I had car trouble, he made it possible for me to get a loaner car from dealership. Thinking of possibly getting a different vehicle, I began to think of working with Nick again. He was very helpful and patient. Showing a variety of vehicles until we found the right one. Very professional service by this fine salesperson. Thanks much! D. HINES

Great experience!

I love Proctor Honda. Obie was our sales person and he was great. Very polite, respectful and not pushy. We got a great car for an affordable price. I would definitely recommend this dealership to anyone who is looking for great cars and a good purchasing experience.

Thank You Michael Grindberg!

The dealership as a whole was friendly, clean, & customer service driven.Michael was amazing. He was polite, thorough, and prompt without ever being pushy or sales driven.I would recommend him, and the Proctor Honda dealership to anyone who was interested in a vehicle.

Proctor Client Care Specialist

Excellent service from check-in with Jessica Harris to Joanie Schlindler, customer care specialist. They both understand Honda products and know how to professionally communicate service information to the customer. I was very pleased with my one-hour to receive A,B, 1, 2, 3 service!

Outstanding Customer Service!

I bought my 2016 Honda Pilot from Proctor's Honda based on their reputation for excellence in customer service. I was not disappointed. My car recently had an issue with my rear tire and it was replaced at no cost to me. Scott Ward rocks!

New Vehicle

Nicholas Moreno was honest and to the point. He made sure all of my concerns were addressed. The other staff was friendly and showed concern for my needs.

Thomas (Obie) Oberman is the BEST Sales "friend"

This was the second time I went back to Proctor Honda. They have great service, fantastic customer care, and sales people like Obie that are helpful and have your best interest at heart. I was told what to expect, and I got it. No surprises, and the process was super fast and easy, thanks to Obie!

Happy customer

Chuck Williams was the most important part getting my new civic. He made sure everything was perfect. Loved his shining attitude. I Love Honda. Way to go Chuck.

Thank you Todd

I just purchased a new civic X with Todd's help. He is a friendly and professional guy. He helped me tried many different models until I find the one I love. The process is nice and easy, but due to my insurance problem , it takes a day. And Todd even drive me home to bring a international driver license I need to get the insurance. In conclusion, pretty good experience. Thank you Todd.

Very, Very, Very Good

I had to bring my Civic in because my AC decided to die on one of the hottest summer days ever! They worked me in as soon as possible and EVERYONE was extremely professional, knowledgeable, friendly, and communicative. Thank you!! and keep up the good work and your good employees!

Proctor Honda Service

It is always a pleasure to do business with Proctor Dealerships. I bought a new CRV 3 months ago - the experience from start to finish was easy and stress free. Special kudos to Stuart Williams for his stellar service and attention to detail. I look forward dealing with Proctor dealerships for many years to come.

Purchase of Honda Odyssey

We had been in constant communication with Terri Rutledge when our opportunity arose to purchase a new vehicle. Terri has proven to be a great sales consultant. Her promptness in all our inquires was worth of great praise. She handled herself with grace and professionalism and answered all the questions we inquired about. On the final day of the sale and auto transfer she went over and beyond to explain all the important items of the 2016 Honda Odyssey. My wife and I came away with a very positive impression of Mrs. Terri Rutledge. Once again I would like to than Terri for her great job at Proctor Honda.Norman & Vera

THANK YOU PROCTOR HONDA AND NICHOLAS MORENO

The service, ambiance, atmosphere, all person to person interactions were classy and I was really at ease from the time I entered the parking lot to my entrance into the building. Nicholas was very patient, pleasant, knowledgeable, informative and a very good, effective, efficient, and pleasant guide from the very beginning and at all times. It was a very pleasant, helpful, and fruitful experience

Best dealership around!!!!!

I can honestly say that they have a culture that puts the customer first. They are friendly and helpful. I worked with both Todd and Jacob and they were both wonderful. From walking in the door in Florida heat and being offered a bottle of water, to looking at all all of the different options, to the fair and transparent negotiating on my trade in and new car price. I highly recommend Proctor dealerships!!!!

Best experience ever

Been in and around the car business my whole life. This time, as a consumer, I was extremely pleased by the experience top to bottom. Quick, painless, honest, and friendly. Top notch group that I would recommend to anyone.

Thank you Scott at Proctor Honda Service Department!

After being at the Proctor Honda Tallahassee a couple times last week, we were very happy to be helped by Scott over at the Proctor Honda Service department. Needless to say, all the times we've been helped by Scott, it has been an excellent experience. We are very appreciative for his professionalism, attentiveness and his patience with our situation.Please relay our message! Thank you Scott! We appreciate the work you do :)

2016 Honda Pilot Tire replacement

Scott Ward at the Proctor Honda dealership in Tallahassee is an amazing credit to this dealership and excels in customer service! Though Scott had to order a tire replacement for my car (brand new with less than 4,000 miles) he gave me a loaner vehicle and when my car was ready for pick up, it was washed and detailed. He is an incredible employee and represents the dealership incredibly well!

Joe was very Professional." Thanks Joe"

GREAT SERVICE!! THANKS JOE & SHEILA YOU GUYS MADE BUYING A CAR FUN! I WILL SEE YOU GUYS IN 14 YEARS WHEN I BUY ANOTHER HONDA.

Service Visit

The service I received was completed quickly. The service manager was very friendly and showed me a list of suggested services, without making me feel pressured.

Great Sales Experience

Did not feel at all rushed by Joe Gagnon and got the time I needed to pick my perfect car. He was even tolerant of last minute changes to what I wanted (transmission, color, etc) and made sure I left the lot know exactly how my new car worked - awesome!

The worst

Phillip, totally misrepresented a 2014 Honda Ridgeline! Made me drive 7 hours round trip from Tampa to Tallahassee . saying that it looks "beautiful".When I seen the vehicle there was deep body scratches that needed repair, and not just a buff job. It need bodywork for a proper repair., Plus here was shoddy paint repair on both sides of the truck thick over spray. Then offered me a 50 dollar E- visa card... he and Proctor can stick that where the Sun don't shine. John P

Excellent experience

My wife and I had an wonderful experience working with Chuck Williams at Proctor Honda. Would definitely recommend checking out what they have to offer as a dealership.

Always a great experience at Proctor Honda

As usual, I had a great experience at Proctor Honda when I got the routine service completed on my Accord. I scheduled an appointment on their website, showed up, and waited while they took care of my car. I sat at one of their business desks, connected to wifi, and was able to work. They let me know as soon as the car was ready, explained what was done. They gave me a heads up on future brake work that will need to be done and an estimate of when I'll need to do it. Great for planning and budgeting. They even washed the car.

Excellent service

I have had to deal with recalls from Honda on my van and Honda has made it a very simple and painless process. Honda remained in contact with me and did a routine inspection on my vehicle as well. I plan to drive my van until it dies and when it does, we plan to replace it with another Honda! I have driven rentals oder competitors, but none drive and give me the security as a Honda!

Honda CRV

The best place to buy a vehicle is Honda Dealership. Thank you for an awesome experience with finding the perfect car. Honda was courteous and gave the best deal possible. Thank you Honda!

BEST CAR BUYING EXPERIENCE!!

Obie Obermann and Proctor Honda are the BEST!!! I just purchased a 2016 Accord Coupe and am loving the car! This is the 3rd car that I have bought from Obie at Proctor Honda. You ROCK!!!!

A pleasure to work with such caring people

I was in a car wreck, so I needed to get a new car quickly. Once I narrowed it down that I would get a Honda, the folks at Proctor Honda made it so easy for me. Everyone is wonderful at Proctor Honda, from the owner of the dealership, the sales (esp. Stuart Williams and Mo Baker-Nafal) and service staff (esp. Chuck Browning), and sweet Betty, the receptionist who always makes sure I'm comfortable and have plenty of water to drink. :)I love my new Accord! I'm excited to go on my next long, solo road trip in a few weeks.

JUST BOUGHT MY THIRD HONDA FROM PROCTOR HONDA

I just purchased a new CRV, my third new car from Proctor Honda since 1990. Joe Gagnon was my salesperson and was very knowledgeable about the CRV and the different trims available. When I picked the car up he went over the important switches and systems which was great, a lot had changed since I last bought a car. He even synched my IPhone to the car for me. If you want a straightforward, patient, no pressure very helpful and likeable salesman I would highly recommend Joe.

Awesome Service once again!

I have always been "Team Honda" took my Honda in to get service, nothing but kind, hardworking people with great attitudes, love Honda's great service.

Great Customer service! Thanks Billy Toth.

Billy Toth was very patient with our car buying experience and gave us enough time to make our decision. I am very happy with my vehicle and the service provided.

Friendly, no pressure

Everyone at Proctor Honda Service was very friendly and I wasn't pressured at all to get things I didn't want. I was also happy that they have desks to sit at and WiFi so I could work while I waited. Also, they washed my car without me asking, which was a great surprise.

So nice to work with Joe Gagnon.

Joe's patience with my family and I made this experience very easy. He knew the product and understood exactly what we were looking for. We were very honest with him and in return he was very straight forward with us. We visited 3 other dealerships and none of the competitors could even point out the features on their own vehicles. Joe knew everything about the Odyssey and the difference between each Odyssey model. This dealership overall is extremely clean, nice, and courteous. If you are in Tallahassee or the gulf coast, it's worth a drive to this dealership IMO.

Fifth Car From Proctor Honda & Their Superior Sales Team

I never liked buying cars. I never liked dealerships, car salesmen, or car financiers. Obie, Trey, and Proctor Honda have changed that for me. I just completed my fifth car purchase with Obie and Trey, and they made it easy and even enjoyable once again. Starting a family and making a lot of changes has been tough, we've needed to trade-in smaller cars for larger ones, but we've come to regard Obie and Trey as friends who we can trust to help us make good decisions for our family. You can tell that Proctor encourages and supports honest, affable employees to be more so, rather than less so. They know that honesty and fairness creates loyal customers - which is always better than immediate sales. My own friend recommended them to me, and I've never regretted it. So, I send all of my friends to Obie at Proctor Honda. Thanks again, Team Obie!

My New CRV and Fit

After four weeks of aggravation with dishonest dealer's we got to Proctor Honda where Stuart Williams treated us with respect we where under no pressure and we liked the financial process strongly recommend MR Williams and Proctor Honda

Joe is awesome!!!!

Joe was great help in getting me my nice, used car. I love my new car and I don't feel like I got ripped off at all. He's a a really cool guy with great taste in music too!!!

A service that exceeds your expectations

People in Proctor Honda always exceed your expectation. They are most courteous service professionals I have ever met. They always strive hard to keep up their promises both in terms of timelines and deliverables. My recent visit to Proctor Honda Service department is another testimony of the same. Thank you guys and keep up the good work.

Proctor Honda's Fantastic Service Department

Proctor Honda's service department has one again exceeded my expectations. Their staff is polite and efficient, and the technicians are fantastic! It's a pleasure to do business with Proctor Honda.

Proctor Honda service

I recently took my 2015 Honda CR-V to Proctor Honda service. My service was excellent, timely, and everything performed on my car was communicated effectively to me.Thanks as always for the great service at Proctor.?

Service Department Customer Service

I absolutely love my Honda! Although, when getting my 1st oil change done I was told I would have free tire rotation for life. I've had 3 oil changes and 3 tire rotation in the past. Today I go for the usual oil change, tire rotation and I was now told no more tire rotation for free. It was suppose to be notated on my account. It reads clearing that they have been doing the service without charge on my past 3 invoices and I still get no tire rotation for free. I'm very disappointed with the customer service provided to me today by the manager, especially when I was told the reasoning why I wasn't charged in the past is because they have been appeasing me due to this matter. I cannot believe I was told that. I'm very disappointed! Why in customer service would you even say that!?!? I feel very belittle being that was said to me. I will never buy another Honda again. I do have to say that Jessica handled everything very good and was very understanding when dealing with this situation. She was prompt to look into things and even got the Managers attention for me.

Amazing customer services..

My visit to proctor honda to the service department couldn't get any better.Jess made a remarkable quality of customer service from the initial drive in. She was very detail oriented, proffesional and very nice. Thank to her i had and amazing experience.Kudos to Jess for the great job well done

Good People

We recently purchased a CRV from Proctor Honda and it was a very good experience. Our salesperson, Obie Oberman, was honest and very professional. If you want to deal with some Good People, give Obie at Proctor Honda a call!

Proctor Honda is Great!

I just purchased a 2016 Honda Civic. I am over the moon with my car. Thomas Lutz was my sales person. I can honestly say that he really works hard for you and he's extremely knowledgeable about the vehicle he's selling. Everyone is extremely nice at Proctor Honda and they truly prove that they appreciate their customers. Check out the great folks that work there. And, the 2016 Honda Civic.....AWESOME!!

Best place in town!

Very much enjoyed working with my sales rep, Joe Gagnon. Going into the dealership, I was ready to have my guard up to the sales people, but every stereotype that comes to mind when you think of a car dealership was simply not the case with my experience with Joe and Proctor Honda. He was authentic, gave me the best price, and answered all questions. He took his time to show me options and I never felt misled or pushed into making a decision. I love my Accord and had a fantastic experience at Honda.

Service Department won me over

I've previously had a bad experience with Proctor Honda - so bad that I haven't been there in years. I HAD to return last week however, for recall service on my vehicle's airbag. The entire experience last week was stellar, from the service people who answered the phone and gave me correct (and easier than anticipated) instructions, to the person who greeted me, to the service itself, which was faster than promised. It is such a pleasure to do business with people who are knowledgeable, friendly, and kind. Thank you David & Proctor Honda! I'll be back soon!Meagan Rubottom

Oil Change

I did the first oil change of my baby beast "Honda CRV". I loved the service they provided. The waiting facility is really great. I would recommend all Honda Fan to stop by at Proctor Honda and check them out for any auto issues.

Buying a car from afar!

Obie Oberman made it easy to be in Roswell, GA and buy a car from Proctors in Tallahassee. Great communication, quick responses, and a good deal. This was my 11th Proctor automobile purchase since 1973.

WONDERFUL Experience

Thomas was such a joy to work with. He really listened to what I was looking for in a vehicle and did his best to accommodate my needs and my preferences. He didn't pressure me at all and was extremely conscious of my budget. I had no idea what kind of car I wanted when I got there, he was very patient with me, showed me all of my options, and made sure I drove away happy. I love my new car and really appreciate Thomas helping me make the right decision.I had a wonderful experience with all of the Proctor employees that I dealt with. :)

Enjoyable Buying Experience

Car shopping can be very stressful, however Mo made it a wonderful shopping experience. He told me all about the features on the vehicle and answered all my questions thoroughly and without judgment. He was very personable and confident without being pushy or overwhelming. I have spoken with many sales people over the years and he stood out among them. When I was ready to buy Mo was not available so I worked with Stuart. Just when I thought Mo was 1 in a million, it turns out Stuart was just as easy and fun to work with. I believe Proctor Honda has the best salespeople in the area. Great car and great experience.

Great service again

Had a B-1 service on my 2015 CRV. Good people, quality and timely service. Overall, an A-1 top service experience. I continue to recommend Proctor Honda.

Great Buying Experience at Proctor Honda

Proctor Honda in general and Philip Beidel in particular were a joy to work with during my recent car purchase: no sales pressure - just genuine (and not manipulative) support and assistance helping me to decide if and what to buy. Since driving my new car off the lot I received several follow-ups and even a couple of appreciation gifts. Proctor Honda cares about its customers and it shows. For Proctor Honda, selling a car is not the end but the beginning of a relationship with a new customer. I look forward to keeping my great car in great conditions with the help of this great dealership.

Great staff, top-notch vehicles

Joe and Phil were awesome to work with. Excellent customer service throughout the entire experience. Love that Honda certifies the used vehicles - takes a lot of the guesswork out of the process. Highly recommend Proctor's and Honda.

Nice staff and good deal

Thanks for their patience and great work. It is a very good experience to buy a car from their dealership, and I have to do nothing about my new car and just drive it home.

Great staff / personal care / fair price

Proctor Honda in Tallahassee has been my dealer for many years. I am treated like family and the price is always more than fair. In particular I want to compliment my longtime salesman- Billy Pierini. He is the best and really appreciated. You can't go wrong with Billy and Proctor Honda.

Returned home

Procter Honda is great! I would travel 2 hours one way to have my cars worked on from where I lived just because of their service department.Please pass this on to Mr. Proctor - Thank you for always taking the time to talk with me when I am in your building. Your staff is great and I will continue to be your customer for many more years!D. Crayton 3.1.2016

Great ride with Superb salesmanship

Very stress free atmosphere., My car buying experience was fun., and hassle free. Love., love., my new ride....The Proctor Honda staff were friendly and informative on their products. Met with Jacob and Obie., it was a pleasure to deal with people who displayed integrity and enthusiasm with meeting the needs/desires of their customer. I am a happy customer.

A Great Experience!

We really enjoyed our experience with Proctor Honda. They provided a stress free environment and were willing to work with our individual needs. Phil was great to deal with and truly made buying a car a pleasant experience. He really listened to our concerns and made us feel at ease. Jessica was very cordial and really made us feel appreciated as customers.We love our new Accord and we will certainly look forward to dealing with Proctor Honda with any of our future car buying needs. I would highly recommend them to EVERYBODY!

Easy, wonderful and professional

We bought our daughter a car for her 16th birthday. We had the pleasure of working with Terri Rutledge. She made our experience easy and worry free. Terri was very professional. She listened to all of our concerns and needs and found the perfect vehicle for our daughter. We will certainly recommend Proctor Honda to anyone looking to buy a great car and would highly recommend working with Terri Rutledge!

A great car-buying experience

Have bought three cars from these guys in the last 18 months. Obviously I wouldn't keep coming back if they weren't treating me right! It's been a great experience every time. Thanks Proctor Honda!

New Car Experience

I have bought many cars from this dealership and each one has been a pleasure!Good salespeople, good service - thanks, Stuart and Terri especially for personal service and seamless transaction!

Excellent Service

I purchased a new CRV and Thomas Lutz handled everything at Proctor Honda for me. No problems and extremely efficient care and service. I would highly recommend Thomas and Proctors for your auto.

Great service

The customer service and technicians were great and let me know what all I needed before doing any work on my car. The price of work was very reasonable.

Love it!

I love dealing with Proctor Honda. They are very professional, courteous, and customer oriented. Bought my first Honda there - love the service provided all these years. Just purchased a new HR-V. Joe Gagnon was awesome to work with and made the experience great!

Very Positive Buying Experience

My wife, Jane, and I are not typically new car buying enthusiasts. We enter dealerships with the expectation of being greeted with high pressure sales gimmicks. That was not the case at Proctor Honda and its sales consultant, William Toth. We visited several dealerships and spoke with numerous sales representatives in the process. Billy provided the most friendly and helpful buying experience and we will be more inclined to buy our second vehicle from Proctor in the future because of it.Barry Woofter

Excellent customer service

I arrived at dealership right as the business was closing. We just happened to see the car salesman "Mo", and he was more than happy to let us see the car we wanted to look at. He accommodated my husband and I from start to finish with our purchase and he has the best customer service. We did not feel pressured to make a purchase. I would definitely recommend Proctor Honda and "Mo".

Excellent Service at Proctor Honda

The service I received at the auto service department was absolutely excellent. I was very impressed how professional customer service representative (Jessica), she was very attentive to my needs and explained everything with such enthusiasm. Please give her a raise, she deserves it!! Very much a people person. As I was waiting, I also admired the way the staff interacted with other customers in a very courteous/professional manner. I really like the fact they have several things for you to do while waiting for your vehicle to be serviced. That shows they really put some thought into making the customer feel comfortable while waiting. The whole encounter at Proctor Honda was absolutely GREAT!!! Keep up the good customer service. They even washed my car and I didn't ask them too.I am very appreciative. THANK YOU!! Proctor HondaEXCELLENT SERVICE!

Positive Experience

Having my vehicle serviced at Proctor Honda is always a positive experience. Courteous, efficient service and comfortable waiting areas with fresh coffee and snacks. The best!

AWESOME!

This review is long overdue. I purchased mu Honda Accord several years ago from this location. The buying experience was one thing but I have maintained my investment at Proctor Honda Service all the while. Each time, they have managed to make me feel like the only customer that matters (although I am surrounded by other clients). The reps always remember my face and I don't see them don't often. I love that not only do I recognize my investment, but I am always in good hands. THANK YOU PROCTOR HONDA SERVICE! From, the ex-college kid that purchased her 1st car on her own!

Sold me a great used CRV

From beginning to end they were honest about the CRV, it had been in two small fender benders, but the car looked great, (I knew it had body work because some of my family is in the auto business) they lined up the car, worked with me on price and found me a great loan, when i trade up in the years to come there is no question i will be back, i drive a lot of miles and just wanted a sound car, a repainted door and roof that was done right did not bother me, the car is mechanically great, and again their honesty about the car will bring me back again, just a good group of people.

Extremely Friendly and Competent

Took my Element in for some suspension work. My rep, Zach, was very friendly and knowledgeable, and he answered all my questions. I took the shuttle to work, and the driver was very friendly, too. In fact, everyone at Proctor Honda is always smiling and polite. I wish every business was this friendly. My truck was ready that day. The coffee and cappuccino in the lobby is very good.

Great experience

I am a customer of Proctor Honda. I have been the Proctor Honda Service many times and their service is always fast and satisfactory. My car needs them!

Great Service Department.

Took vehicle in for complimentary service and to have the AC checked out.The AC worked when I brought it in at 7:30, but had not worked a couple of times in the prior 3 weeks.Zack was very helpful and the AC problem was corrected and the minor maintenance was completed in the timeframe Zack thought it would be. Thanks for Great Customer Service.

Have no fear! Proctor Honda will treat you right!

I was dreading the day I had to take my car in for a brake job. I mean who looks forward to this? Well, now I have a completely different opinion after getting my Civic repaired at the Proctor Honda Service Center. The staff were very courteous and professional, especially, Ken the shuttle driver, who gave me and others a ride to work and back. Also,in addition to the brake job, they performed a multi-point inspection and uncovered a leaking shock. I feel very safe and secure now, knowing my car was inspected for other potential issues. And after driving my car for several days, I can say my brakes are perfect! I should have expected this though. I bought my Civic from Proctor six years ago and had a similar, wonderful experience with the sales staff. I will purchase every vehicle from this dealership from now on and will no longer fear getting it repaired. I can't thank the staff here enough. They ROCK!

Fair and aboveboard.

This is my second purchase from Proctor. They are a well managed dealership and are very easy to work with. Billy and his managers helped me find a CRV within my budget, addressed all of my concerns and sweetened the deal a little bit. All of the representatives at Proctor are courteous and professional, which was a welcome relief from some of the other dealerships I had visited or called.I would recommend this dealership to anyone looking for a Honda.

Awesome Purchasing Experience ever

I loved my time spend during the purchase of my car in Proctor. Great hospitality, thorough walk through in the details of the car and the processing of the paper work was easy and hassle free..Feeling great to be a part of Proctor Honda..

Looking for a Truck

I have been looking for a small truck which not available from Proctor so I have talked to other dealerships.. No dealership or salesman come close to Proctor and Billy Pierini.. I guess thats why Billy has sold me 6 cars.

Recent Honda Civic purchase

I cannot express how happy and pleased we are with Joe Gagnon and our new Certified Used 2013 Honda Civic. My son and I had been shopping for several weeks for a used car. Joe kept us in mind and suggested this civic which turned out to be exactly what we were looking for. I appreciate Joe for listening to us, the ease of communication, and for the overall positive experience. I will definitely be back to see Joe again for my next vehicle purchase!

Excellent Service

I brought my car in for an oil change. I mentioned that I had a scratch on my bumper that I would like to get fixed. She said the contractor that does body work for Honda was actually there and would ask him to give me a quote. She got the quote and attached it to my service paperwork with the person's business card. She was very friendly and helpful. It's nice dealing with someone who will go out of their way to assist you.

Questions answered. No pressure.

Philip intuitively put me with the odyssey I ended up buying after just a brief conversation. He listened to what I was looking for and delivered. There was no pressure and his laid back demeanor kept me at ease through the process. He was able to answer all my questions instantly, illustrating his comprehensive knowledge of the product. Thanks for a great experience!

Thanks

Bought a used Toyota Highlander. Great experience. Joe was straight forward and answered all of our questions. It was nice to buy a used car without feeling like I needed to take a shower afterwards.

So good, I bought two!

I contacted Honda about purchasing a new Civic for my youngest daughter and was put in touch with Joe Gagnon. He promptly replied and sent me exactly what I was asking for. I enjoyed the experience so much that I decided to go back a few days later to trade my older daughter's car in for one also! Both times, I was in and out quick and got exactly what I was looking for. Very professional and listened to what I wanted.

Excellence through and through.

Proctor Honda is one of the best dealerships to purchase a car in Tallahassee PERIOD. All the people who work there are friendly, curtious, and seem as though they care about their customers as people not a number. I purchased a new Crv and the sale process was great! With a little patience, you can negotiate with them for a great deal and they are always offering you food or drinks during the entire ordeal. I wouldn't buy a car from anyone else in Tallahassee again.

Happy New Car Owner

Less than a week ago, I went in to Proctor Honda to get an oil change on my 1995 Honda Del Sol and can out driving a 2016 Honda CRV. Philip Beidel was my sales person. I found him to be very helpful and friendly. He treated me with such respect I felt like we were old friends. If I decide to buy another car after 20 years, I hope Philip will be my sales person.

Great Service from Great People

Took my car in to Proctor Honda Service yesterday and had a great experience. Jessica Harris was extremely helpful and made sure I understood everything and got done exactly what I needed to. The lady at the main phones also did a great job at making sure me and my baby had everything we needed or wanted while we waited. We were in and out in about an hour. I can't say I have ever had a bad experience here.

Oil Change at proctor

The employees at proctor honda are some of the best. They take care of you in a timely manner. Honest you can leave with a smile on your face.

Great Service

My recent visit with Proctor Honda was to replace the recalled airbag. I found this experience to be excellent. Personnel was extremely helpful, professional and efficient. They kept me informed as to what stage my visit was entering and I was quite surprised when they called my name as they had completed the work about 45 minutes before the anticipated completion time. The waiting room was very full on this day too! I even replied that I wasn't thru with the reading material that accompanied me for my little campout. I would happily recommend this business to EVERYONE!

Wonderful place - friendly, efficient and caring.

This place is perfect for a middle aged woman living alone (like me). Efficient, reasonably-priced, family-friendly, comfortable, very caring and honest to clients!

Prompt and Friendly Service

I bought my Fit a little over a year ago at Proctor Honda, and have brought it back several times for service and part recalls. My buying experience with Bill Pierini was smooth and stress-free. Since this was my first new car, I was anticipating the worst, but Billy was so nice and made sure I understood everything before I purchased my Fit. He didn't hit me with hidden fees and I feel I paid a very fair price for my car (and got a great price on my trade-in).I've brought my Fit back to Proctor's Service Department several times for factory recalls and oil changes. Everyone there is so nice and helpful - the service is always prompt and I trust Proctor to do great work on my car. For my most recent appointment, I spoke with Dave on the phone and he was able to get me in the next day. I love Proctor's Service Department and will be bringing my Fit there for all of my service needs. Thanks, Proctor!

Quick and easy!

Last week, I took my Honda CR-V to Proctor Honda Service for an oil change and tire rotation. They had me in and out within 30 minutes. The service was great and their waiting area is really comfortable. I used their wi-fi to get some work done and enjoyed a cup of coffee.

Quick and Informing

Yesterday, I went to Honda and they were very quick to let me know what my car needed and how long/how much it would be. I was in and out as fast as they could get my car done and ended up being even quicker than they anticipated. The service was great in the Service Department and those that helped me kept me informed throughout the whole time I was there. Also, when they didn't have the exact part needed for my car, they were quick to locate one across town and get it there as quickly as possible to serve me as fast as possible. Thanks to Sheila!

Last Service experience.

Proctor Honda's Service Department always handles any problem we have with our Accord and Pilot with promptness and quality service. On our last visit, they analyzed our battery and recommended that it be replaced, and did so in a timely manner. We have been customers for over 10 years and would highly recommend them.

Well trained service department

I've been taking my Hondas to the Proctor Service Dept. for about 8 years and am very pleased with their honesty and service. I had some work done on my previous Honda and decided to replace the timing belt too at that time. A year later I brought my van in to have the timing belt replaced when the service rep mentioned he thought that I had that done earlier when I had repair work done. He looked up my service record and he saved me from having the belt replaced. Employee continuity and taking my vehicle to the same place for servicing saved me money.My last service for my 2014 Honda I mentioned that I was concerned about tire pressure. I had a blow out on my Ford truck because a tire company under inflated my tires. Before I left Proctor Honda, the service rep made a point of telling me she made sure the tires were checked and what the pressure was in each tire. I appreciated knowing that she really listened to me and understood my concern.

Proctor Honda Service Department

You can never go wrong with the Proctor Honda Service Department! As a returning customer, I have received the best service, no matter the situation. I truly appreciate the attention to detail and customer service that I have received! Thank you for excellent service as always!

Proctor Honda Service Dept.

I would highly recommend P. H. Service team. They were very attentive and they take care of my car if it were there own. Oh' Jim the gentleman that greets you is like an old friend!

Irresponsible customer service

I've taken my car to Proctor Honda a few times and have received terrible service each time. About a year ago I took it in for an oil change and mentioned a few other problems that they should check (like parking brake light on, window not always rolling down). After waiting for 4 hours, they told me that they didn't do anything except change the oil. Another oil change took 2 hours. I learned from that never to use a dealership for an oil change.About a month ago, I took my car in because the air conditioning had stopped working. Despite making an appointment, they told me that they couldn't fix the air conditioning that day, and I should bring it in some other day in the morning so that they could check it out. So I brought it back the next week at 8 am, and took their shuttle service to work. I called midday to check on the progress, and they had no update. I called in the afternoon, still in their open hours, and no one answered. They kept my car overnight without telling me they were going to. Luckily, I found a ride home, but I had been planning on driving my own car home that day. The next day I called, and they told me the fix would be over $700, so I just had them shuttle me back to the dealership and picked up my car.When I asked why they never called to tell me they would be keeping my car overnight, they told me that my "service advisor" assigned to me had been gone all week. They had no idea what happened.I will never go back to Proctor Honda again.

Service

My son purchased a civic si from them took the car for the first oil change 8:30 am appointment get the car back 2:30 pm no oil change been don. Spoken with service manager he stated that he never ask for oil change and he told him next time reed the service order. We filed a complaint against them with American Honda. An absolute disgrace never go back again

Not Pushy in the Least

Mike is the best car salesperson I have ever dealt with. My wife has severe motion sickness, and finding a car she could tolerate was very important to us. When I explained this to Mike, he pulled the car around, handed us the keys, and said, "Take it out and drive it for as long as you'd like." As soon as we were in the car, my wife turned to me and said, "We're buying our next car from this guy." We'd never heard of a salesperson just letting a customer take the car, but I think Mike recognized that this was a special situation. When we brought the car back, Mike asked how we liked it, and like any good salesperson, he suggested we buy the car that day. But when we said we'd have to think about it, Mike wasn't pushy at all. He gave us his card and asked us to call after we'd thought about it. It took us a few months to decide to buy the car, and when we went back, Mike made the process very easy. He offered a little more for our trade than the upper limit of the Bluebook trade-in value range, and the whole process went very quickly and smoothly. He even called a few days later and asked if the new car was working out well for us and told us to call if we needed anything. We really couldn't have asked for a better salesperson than Mike. We'll definitely be going back to him when we're in the market for a car again.

Excellent Service

Proctor Honda Service served me in a timely matter less than an hour for tire rotation and oil change. Always a pleasure doing business with Proctor.

Prompt and Exceptional

I visited Proctor Honda to have service done on my vehicle for an airbag recall. I had a 7:30am appointment, and at 11:45am I got a call that the car was already ready to go! Everything was in order inside the car and I was very impressed with the promptness of the service.The only recommendation I have is to perhaps find a way to make coordinating the appointment more efficient. The lady at the dealership and I had to play phone tag for a few weeks before we finally talked. If there was a way to speak to someone right away rather than leaving a voicemail every time (for the recall) that would be helpful.

Return

We have enjoyed the friendly service of this dealership for several years. Having used others, we have compared them with PH, and this is the place to which we return.

Proctor Honda Service department

Great experience with Proctor Honda Service department. Getting checked in and out was very fast and efficient. Staff was extremely friendly and helpful. Could not have been treated any better!

Great Service, Even on an Old Car

I drive a 2004 Honda Element, bought new from Proctor in 2004. They've been servicing my car ever since, and I appreciate the fact that they treat me like a new customer! Pay attention to the service deals on their website, as well. Sheila Walker was great to deal with, but the van driver is my favorite. He makes the ride a pleasure!

Excellent service

I had a wonderful experience at Proctor Honda with Sheila Walker. I had to get my first oil change for my new car. She was quick and very helpful and kind. I highly recommend Proctor Honda to anyone. Mo Baker was my salesman and was extremely helpful. I was in need of a car very quickly since someone ran into my other car and totaled it. I haven't bought a new car in a long time and was nervous about it. It is a big step. Mr. Baker helped me through the process and quickly worked a deal where I could purchase the very model I had my eye on. Everyone has been very nice at Proctor Honda. Joanie Schindler sent an email immediately asking how everything went with my oil change and if I was satisfied. Thank you for a great experience.Samantha Bodiford

Great service, even when busy

I recently took my Honda CRV in for its usual service on a busy Saturday. Someone directed me where to pull in, and then told us to wait by our cars for a service person. While I did have to wait a few minutes (it was about 9:00am on a Saturday, after all), once my turn was up, Zach helped me and was very friendly. He gave me an accurate time table for my service, and when it was a bit longer than I could wait for, he offered the services of their shuttle. Overall, this dealership has friendly employees, even under pressure.

Proctor Honda review

Excellent experience. They drove me home after I dropped my car up and picked me up when it was ready. Above and beyond my expectation I would highly recommend.

Excellent Experience

I have bought 4 cars from Billy and have had a great experience all 4 times. He is a no nonsense car salesman who wants to get the deal closed as much as the buyer does. He does not waste time haggling and "going to his manager".

Helpful and kind staff for a first timer

I just purchased my first car ever from here and the staff was very helpful. I was very nervous going in, but they made me feel relaxed and at ease. They were very understanding of any confusion I had. Despite my lack of experience purchasing cars they did not feel pushy. I walked away with a barely used 2015 Honda FIt and I could not be happier!

Great service

I took my new CRV in for service yesterday for the first time, and I was helped by Jessica Harris. My experience was very positive. The waiting room is comfortable. One thing that impressed me is that the staff all seem very happy at their jobs. I think that this is a sign that the place is well managed. Very happy to have switched to Honda!!

Top Notch Customer Service

Wonderful customer service by both the Used Car Department (Charlie, Todd, & Terri) along with Alex in the Service Department. Joanie is also a great asset to both Proctor Honda and their customers.

I LUV Proctor Honda

I expect quality and caring customer service from Proctor Honda personnel and they have never disappointed me. I am especially impressed with A.J. Walker, whom I met on my most recent visit. He is a personable young man that took the time to talk with me to make sure that all of my needs were being met and has followed up with on two subsequent occasions via e-mail. I feel that Mr. Walker's genuinely caring attitude is indicative of the service that I appreciate from Proctor Honda.

Wonderful experience

I had planned to end my RDX lease early and lease a MDX Acura because we were looking for a more comfortable and quieter ride. However, I decided to check out the Honda Odyssey before making my final decision. We were hesitate getting a van because of its size, etc.. However, the ride was incredible -comfortable, quiet, and smooth...The leather seats super comfortable! I loved all the amazing safety features. too. The right hand turn camera is awesome. Loved all of the music options, especially the Pandora experience. We were thrilled with the price. I was able to get out of a very unhappy lease and into one that we enjoy w/o any penalty. Stuart Williams, is the best of the best sales persons. He made sure that we got what we wanted and made sure our payments were doable. We have worked with Stuart before, and I highly recommend working with him. Ask for him by name, you will not be disappointed. He is wonderful! He makes it a fun and personable experience! Thank you, Proctor Honda! We will be back!

Awesome!

Great Service and great people! Took care of my car and the staff was amazing!! I waited for over an hour for my vehicle to be fixed, while I was there, they kept me informed on the repairs and they made sure I was ok. They really care!

excellent customer service from the service department

I had my Honda Ridgeline 2008 for service yesterday. Ms. Kerry Hartley took really good care of me. She helped my settle down and find all the working material I needed (pens, paper, drinks, snacks!).

Very good service!

I recently took my car in to get serviced and was very pleased with the people I dealt with. Not only were they professional and easy to deal with, but they also did not pressure me for services I did not need. They have a great waiting area for those who need to work while waiting and such a nice facility. I highly recommend this place for service!

Responsible Service on Aging Honda

Proctor has serviced by 2003 Honda Pilot from the very beginning, and I have never had a bad experience. After taking it in for its 150,000-mile service, Victor Whaley explained a number of different mechanical issues that could be addressed over the next year or so, but he did so with recognition that the Pilot is getting up in years, limiting the amount we want to invest in it. I appreciated this sensitivity and his thorough explanations and prognosis.

Great Staff!

Purchased a car less than a month into driving around town and a slight issue occurs. Without a doubt the service team at Proctor Honda took great care of my Honda.

Totally Great!

The team really took care of all my car needs and will continue to have my car serviced there! They are great to work with... Thanks!

Stranded in Tallahassee

During a family vacation while driving through Tallahassee in sever weather our accord broke down. The damage appeared very severe. I contacted Zach in the service department and explained my situation, and that is when our worst nightmare turned into the best dealership service experience I have ever had, or heard of. Transportaionless in a hotel away from home we were referred to a more than reasonably priced tow service which picked me up retrieved the vehicle and delivered us both to the dealer. Our personal issues regarding transportation were more than accommodated by the shuttle service and theDriver was proffesional and personable providing information about the sites we passed as though he were a tour bus with the city, easing our tension and distracting our daughters from the stress of the situation.Our repairs were diagnosed honestly and concisely, performed quickly and shockingly affordable. We were not local customers nor will likely return and received this quality of service. If considering a new car purchase imagine the service you would be provided, and if you too are Stranded in Tallahassee I recommend you call Zach at Proctor Honda, he'll get you on the road ASAP and turn a tragedy into an experience worth writing this long review about. Thank you Zach and everyone at Proctor Honda for saving our vacation.

Outstanding Service

My wife and I were traveling to Tallahassee to visit friends. We decided to take a scenic rout. About 80 miles North of Tallahassee in the middle of no where I heard a noise in the front end of my Odyssey. The noise was getting louder and louder. I stopped and checked out the noise. The shroud in front of my left tire that WAS attached to the bumper and fender came loose and the tire tore it up. I was worried it would damage the front bumper or fender or both! I got on my phone and looked for a Honda dealership. I found Proctor Honda in Tallahassee, I called and got Jessica Harris in the service department. She wondered if I could get the van there by four and that was out of the question since it was late in the day and I knew I had to limp along. She said to drive slowly and bring in the van first thing in the morning. I am from Charlotte NC and worried traveling home without a repair would really mess up the front end. I was not sure Proctor Honda would have the part since Tallahassee is a small city. We were in town for a couple days and an extended stay waiting for a part was also troublesome.I met Jessica first thing and she looked over the van. She was very reassuring and told me not to worry about the van they would take care of it. I wondered if she had the part and she told me more than likely but in the worst case they would fix it so I could get it home without further damage to my van. OK, good deal.I was shocked when I got a call from Jessica AN HOUR later telling me the van was fixed. Are you kidding me, that is OUTSTANDING service. My pal took me back to Proctor Honda. He was surprised at the short time it took to fix my van. We checked out the front end and sure enough a new piece was installed and looked great.Proctor Honda and Jessica Harris, WELL DONE! This experience was outstanding. The trip home was worry free. I know my pal is going to let his friends know about my experience.Thank you Proctor Honda, I really appreciate your help.

Best service in town!

I recently went to the Proctor Honda Service Center to get the oil changed on my 2014 Honda Civic. Brian Gorniak checked me in quickly and gave me an estimated wait time of 30 minutes. I love that Proctor Honda offers snacks and coffee (the vanilla cappuccino is the best!!!) as well as the best customer service I have ever received. It only took them 20 minutes to change the oil and rotate my tires. I also love the fact that I received a multi-point vehicle inspection and my car got washed so that it had it's beautiful blue color back on display. The price was great, especially for everything that was checked and done to my car. I fully expect to be a lifelong Proctor Honda customer.Also, I would recommend to anyone interested in buying a vehicle from Proctor Honda to work with either Mary Smith or Thomas Lutz. They are both very knowledgeable about the vehicles on their lot and are very friendly and pleasant to work with.

Great Experience so Far

I test drove a CRV at Proctor Honda and loved the car, and was also very pleased with the sales associate (Thomas). I never felt like he was pushy or trying to sell me the car - he simply told me about the different options and answered any questions I had. This was a welcome relief compared to all of the other local dealerships I had visited. I found a lower priced CRV at a dealership in central Florida and took their price quote into Proctor Honda in hopes they could match it and save me a 10 hour round-trip drive. Thomas was able to come very close to the price of the other dealership and was very thorough in showing me the difference between Proctor's price sheet and the other dealer's sheet that had been emailed to me. He was concerned that certain items had been left off their quote and my price would increase when I made it to the dealership. Additionally, the other dealership could only offer me a range of values for my trade since they had not yet seen it in person, so this could also affect the price. I wanted a very specific color and there were none on the lot at Proctor. Thomas was able to confirm that one was currently being built and was scheduled to arrive at Proctor within the next few weeks. Less than two weeks later the car arrived and I returned to Proctor to complete my paperwork and buy my new car. There were no surprises, the payments were exactly as we had discussed and the process was very smooth. They also gave me the full Blue Book value for my trade. I am very pleased with my experience so far and would recommend this dealership and sales associate without any reservations.

Great buying experience

This was the best car buying experience I have ever had!!! Billy Pierini was especially helpful and knowledgeable about the vehicles and which one would be right for my family. He is so easy to talk to and feel comfortable with, even when I ask a million questions. Thanks for my Pilot. I love it and I will be coming back for more vehicles as my kids start driving!! Thanks!

Highly recommend Proctor Honda Service

Proctor Honda Service, especially Victor Whaley, was outstanding to work with throughout the repair process. Victor provided excellent customer service and was accessible, knowledgeable and responsive. Would highly recommend Proctor Honda Service.

Best Car Buying Experience EVER!!!!

I had the pleasure of buying a car from Proctor Honda in March 2015, and I can honestly say it was the most pleasant car buying experience I have ever had. The salesman, Jacob Moreno, was a complete delight to work with, great sense of humor, attentive, not pushy but very enthusiastic, a genuine pleasure to deal with. I deeply appreciated that I was not attacked by a mob of salesmen when I arrived on the lot, I hate feeling like chum in a pool full of sharks which is how I have felt at most other dealerships and all I want to do then is LEAVE. Here I was very comfortable to stay and consider options. I also deeply appreciated the absence of the PA systems hollering for people via speakers all over the lot. It was a peaceful and enjoyable place to do my business and I will absolutely be taking my wonderful new car there for service for many years to come. Just like I will return there again to make another purchase when that time arrives. AWESOME place!! The man in finance was excellent too, but I don't recall his name! Wish I did.

The best place for cars and service!

I've been with Proctor Honda for a while now (since I moved to Tallahassee from Miami). I liked Honda already, but I was really surprised when I began having routine checkups and oil changes for my car at Proctor Honda in Tallahassee.The place is beautiful. You can find everything from a beautiful, outfitted child's toy room, to very clean, very modern bathrooms. There's a really nice coffee and snack bar where you can get everything from hot chocolate to special treats like biscotti, to cheddar crackers, and coffee. (And it's free). There are some really wide computer stations so if you have to work while you wait for your car, you can do it in complete comfort. There are comfy chairs and TVs, magazines (if that's what you prefer). I'm a widow, and there are always those stories one hears as women - that this place and that can't be trusted with a car. Well, when I drive into Proctor Honda, I breathe a sigh of relief. I know I'm going to be safe there. You can bet the work they will do on your car will be well done, the staff is so friendly, like family, really, and you know else what I found? That the prices are reasonable!

GREAT SERVICE MOST FREINDLY EVER

THIS SERVICE DEPARTMENT IS THE BEST HANDS DOWN I HAVE DELT WITH MOST OF THE DEALERS IN TALLAHASSE OF MY 40 YEARS OF DRIVING AND THE PEOPLE IN THE SERVICE DEPT. AT PROCTOR HONDA ARE THE MOST CUSTOMER SERICE FREIDLY PEOPLE IN THE BUISNESS IF YOU WERE NOT HAPPY WHEN YOU LEFT PROCTORS YOU JUST ARE NOT A HAPPY PERSON! LOVE MY ACCORD AND PROCTOR HONDA SPECIALY ZACH AND DON

Always Worth the Wait!!!

I own two Hondas ~ one a 2003 Accord with 200,000 + miles and a 2014 CRV. Every time I come in for service on either vehicle, I choose to wait. The coffee, snacks and friendly atmosphere make it a pleasant experience. Brian always takes time to explain what has been done, and personalizes the experience. He makes me feel like a high value customer. Every employee I have dealt with at this dealership is professional, friendly, reliable and thoughtful. Thank you for taking such good care of your customers!

Great service

I had a very pleasing experience at this dealership. I had been dealing with a dealership in Dothan with my Kia and had nothing but bad experiences even though I had purchased the Kia new from the Dothan dealership. I bought this used Honda from an individual and was dreading what I would have to go through with a non dealership purchase, I went in expecting the worst and was so pleased with the Proctor dealership that I wrote them a message telling them that I was thrilled with their service department and I was also helped by their receptionist when I got an unexpected call from someone and she helped me locate a number.Thanks to everyone at Proctor Honda -- your team was the best.

Billly Pierini's the Best

I want to share my positive buying experience this past weekend. I did my research and knew my price, and my experience purchasing the 2015 CR-V EX was fair and pain-free. Billy worked with me from the beginning to the end ... and the purchase time was short and sweet. I have and will continue to highly recommend him to family, friends, and colleagues. Thanks Billy. I love my new CR-V.

Impeccable

The service I received from Victor and the service team was impeccable! I really appreciate the knowledge base and the time they took out to explain what was wrong with my vehicle and what I needed to do to correct the issue.

Excellent derlership

I own 3 Honda cars, all bought new from Proctor Honda. I will keep buy from Proctor Honda every few years. Proctor Honda also has an excellent service department, Sheila (service adviser) just helped me got serpentine belt replaced, they did a fantastic job.

Excellent Customer Service

I want to acknowledge that Proctor Honda has provided me the best service ever. I was so surprise that a dealership could be so organize and clean. Mr. Victor from the service department treated me with so much respect and made sure that I was comfortable. I had an scheduled appointment but was running a little late and they still got me in and out within an hours top, during lunch time. The line was long but they promised me that they would try and get me in and out as fast as possible. I really appreciated the service I received and would recommend Proctor Honda service department to anybody. Thank you all for a job well done!

Car Service Experience

Had an excellent experience with Proctor Honda Service Dept. when I went for my 2014 Honda Odyssey 1st service (oil change and tire rotation). Service advisor (Brian Gorniak) was thorough and professional. Service was completed within 30 minutes and I was notified immediately. Business Development specialist (Joanie Schindler) contacted for post-visit review.

Good experience buying new car

When I arrived for my appointment with salesman Jacob Moreno, I had already told him the model I wanted to buy and knew what constituted a fair price. We got right down to business. I appreciated the fact that Jacob did not try to sell me an upgrade or another model. He was courteous and friendly and seemed comfortable with a senior citizen like me, which is not always the case with young sales folk, believe me. The process went smoothly and I am a happy camper. And the coffee is great in the fine waiting room!

Great Service

I made an appointment last week, but when I first arrived I got the sense that the service department was swamped with last minute bookings, however, the service advisor assured me that I would only be looking at an hour and a half wait. Which seems reasonable considering the effort that goes into checking the vehicle. The Honda Multi-Point Inspection was performed on my vehicle and Victor (the Service Advisor) explained the purpose of the A1 Minder and the eventual B Minder. As well as eased my concerns over the need for the service provided.The worked performed was more than satisfactory and I look forward to many miles driving my Honda.The service has quickly become what I expect when at one of your Proctor Dealerships. Thank you

Poor customer service; very incompetent

Very poor customer service! The guys in the service department was very rude! You would think the amount of money this place charges for a repair, they would have the best customer service but it's the complete opposite. There is no sense of communication and there is a lot of incompetence going on. I would NEVER refer anyone to this place!!!! If you ever want any type of service from this place, please think twice and of course run the other way!!!!!!

Great Service

Went to the Proctor Honda service to have my CRV serviced. I walked in and there was a line, but right away the friendly staff was able to get my information and get my car into the shop. I have always been happy with the quality of the service of all Honda dealerships. I am relatively new to the area so I was quite happy to see the same wonderful service I was used to.

Great experience

Excellent service and sales- I will definitely be recommending to family and friends.

Been with them for years - I trust Proctor Honda fully

You walk in, and right away you realize their customer service is fantastic, and that you and your automobile are going to be met. Their waiting room is a delight. They are honest and do the best work. Sarah

Friendly & reliable service team

I have an accord and a civic, and need to maintain them times every year. I know it's always much cheaper for maintenance at firestone, walmart, etc., but I feel more pleasant to do business with Proctor. I tired couple other centers closed to me times, none of their service quality & attitude made me satisfied comparing with proctor honda except for possible cheaper price . Honestly speaking, the most impressive thing is not proctor honda's nice environment but they have an awesome service team: service manger David, adviser Brian , plus, the customer service liaison Kerry Hartley, they always provide you pleasant service. That is why I would rather take longer time driving there and have had my cars be maintained at proctor for years since i moved to Tallahassee. I have also recommended my friends go there for maintenance and/or buying new car when they ask for my suggestion. Of course, It will be better if there is any special discounts for loyal customers for years.

Service Success

I showed up during a busy time at Proctor Honda for service on Tuesday morning. Brian told me that it would take about an hour to complete my service. About an hour and 15 minutes later, I asked how much longer and he said it was in the wash now and was very apologetic for it taking "so long". 15 minutes longer than said is nothing to the time it used to take me at Toyota with my old car last year so I was more than okay with it! I appreciated Brian's apologies.When I bought my car, I also prebought my oil changes as well, but the disposal fees were not included in the price that I had paid, causing a less than $5 fee that I would still have to pay, which is slightly annoying just because its $5 I don't want to pay. HOWEVER, the lady at the cashier waived this small fee without me even complaining about it at all, which was so nice! She must have known that I am a poor college student. ;) Thanks Proctor Honda Service!

Slip sliding away...

I picked up my wife's Pilot on Thursday from the airbag recall installation and parked it at the house. Friday morning I drove it around Tally on a few errands to get ready to leave that afternoon to go to Atlanta for my parents 60th Anniversary. When I was going home I felt the transmission slip a bit. It happened a few times, so when I got home I called Proctor Honda. I was a LITTLE upset, as my wife and I and our two dogs were leaving in an hour. After the initial 'What did you do to our car?' I was put on with Service Manager David Burch. I explained the situation to Dave, and on a super busy Friday afternoon, he said bring my the Pilot and lets flush the trans fluid and see if it works better. I drove over, feeling the slipping more and more as I drove. When I got there, I feared the worst. Dave got in to test drive the Pilot, and I told him it was bad, and that he wouldn't need to leave the parking lot to find out. He got back, and the tech's pulled it right in. A few minutes later, Dave came and walked me to his office so we could talk. Dave made a point to tell me stories about police work and hunting and life. He made a point to make me laugh and relax some. I can't thank him enough for that massive injection of human touch. Then word came. The transmission was gone. It almost never happens in a Honda. Ours was a 2003 with 138K miles on it, never an issue. After getting the replacement cost, I told Dave we would call him on Monday to talk again. My wife and I felt it was better to get a newer Pilot (she loves them), so I drove over and told Dave. He put in touch with Billy Pierini in sales. In a day Billy had us a 2008 Pilot with really low miles, a great offer with trade in on our old Pilot and a fantastic price on the newer one. We bought it a few days later. Everyone at the service desk, from Chuck Gay on down were wonderful, as well as everyone else we encountered. We can't thank David Burch and the fine folks at Proctor Honda enough. This is an outstanding dealership that cares greatly about it's people and they care greatly about you. Don't take my word, drive over and experience it for yourself. You will want to do business with Proctor Honda, I promise!

In and out for FREE

I bought a used Honda odyssey and it had the air bag light on and it stayed on, so after researching it I called the service dept to see if I could bring it in to get checked. They set me up an appt for the following Monday I dropped it off before they opened on my way to work and it was done when I got of at 2. They fixed the problem and since it was a recall on the part they didn't charge me for anything not even the labor and the ran it through the car wash. Thanks!

People Business is right

Proctor is absolutely the best! They blow all local Honda dealerships away. After speaking with Don Monda, he went to work and made everything right.

They Truly Are in the "People" Business

Each of my service visits if refreshing. There never is any haggling; only informative service and genuine concern for the proper upkeep of my vehicle, which I truly appreciate. The entire staff from intake to payment is warm and welcoming, showing they understand customer relations.

Excellent customer service by Sheila Walker!

Sheila greeted me with a smile and promptly took care of my needs. I have been a customer since 1995. I have yet to be disappointed by the top notch service I receive.

Awesome Service, Trust, and Great Prices!

I took my car to Proctor Honda to get an oil change and transmission flush. I was told that I didn't need a transmission flush, which instilled trust in the service personnel (Brian Gorniak); I chose to do the flush anyway. Due to the codes my car displayed, the Brian Gorniak also informed me that I needed a brake fluid and coolant flush...both of which I did. I used to think that going to the dealership was more expensive than non-dealers, but Proctor Honda changed my perception. I will continuing going to Proctor Honda!!

Great first time car buying experience!

The guys over at Proctor, specifically Jacob and Phil are great and do everything they can to make your car buying experience a pleasant one. This is my wife and I's first time buying a new car and they did not push us at all. Jacob even was ready to excuse himself from the first time he came up if we had told him we didn't want any help. That was so much nicer than being hounded the whole time. Phil is the one who walked us through the paperwork and he did a great job explaining everything and seemed to care about us as people. They helped us get everything set up such as the bluetooth for both our phones and make sure we understood all the features of the car. If you're looking for a new car, don't hesitate to head to Proctor and ask for Jacob or Phil.

Excellent Service Department

I came in to have a repair on my air conditioner and worked with Zack Fuller in the service department. He went above my expectations.

the long weekend

I was traveling to Biloxi, Ms. the weekend of Aug 22 when I experienced AC trouble on Interstate 10 We stopped at Proctor Honda and could have had a more fantastic experience. Starting with the Service adviser Victor Rochad to the service tech. Chuck We were back on the road on a Friday afternoon before 5:30 pm.. Two women in a hot car in August is not a pleasant experience Thank You

Proctor Honda Service

I visited Proctor Honda on 8/15/2014 for an oil change and ended up needing a minor service. Victor Whaley, was very prompt in advising me of my actual service needs and straight forward about my options. Because of his thorough attention to the matter I was able to afford the services that were of immediate necessity and plan financially for services I will need in the near future. As long as they continue to employ honest people such as Victor I will continue to have my vehicle serviced by Proctor Honda!

As always, excellent servce

I came in for an oil change and to have my tires rotated. I worked with Billy in service and enjoyed my experience with him. He's a very courteous person.

Best car buying experience ever!

This is my 4th Honda I've owned over a 12 year period and the second time I've used Proctor Honda and I will use them from now on! It was the most pleasant experience from the first moment we walked in the door! Everyone from the front desk to she service department executed great customer service and were always pleasant! It's nice to go to a car dealership and not have to deal with your typical "car salesman." Our salesman was Billy Pierini (hope I spelled that right) and he was the BEST! He went out of his way to find me a black Honda Odyssey just so I could see it to better make my decision between the white or the black and he never seemed aggravated with my questions, which I know I had plenty of :) Needless to say I ended up with the black one and couldn't be more happier! Thanks!!

Care and Attention

I've had various issues with construction debris and my tires. Proctor Honda Service provided excellent service with a cheaper than expected fee. I appreciate the Honda certified technicians working on my car. They are the unexpected extra that brings true value to the life of my vehicle. Thanks Proctor Honda!

Very pleased!!

Very grateful with the Honda dealership service they provide me with on every visit and i will be going back to get my Honda serviced again!

Oil Change

I only go here. The website messed up and let me schedule an oil change after 4pm, but Brian Gorniak (who has fantastic facial hair, btw) squeezed me in! Fantastic service, always! I highly recommend. Thanks Proctor Honda Service! -Kevin

Great experience!

I just moved to Tallahassee from Virginia and knew that my car needed some extra attention. They called me to discuss what needed to be done before they did it. Everyone I spoke with was professional and courteous. I was very pleased with my experience at Proctor Honda and will return in the future.

Would highly recommend this dealership...

I was very impressed by how easy Proctor Honda made my car buying experience. What is normally a stressful, long, drawn out process, turned out to be pleasant! Our salesman Jason "Jay" Norris was exceptionally professional, not at all pushy, and did an outstanding job in finding the car we wanted, that was also in our price range. He was very patient, and helpful throughout the entire process.By far this is the best car buying experience we have ever had. Very grateful for everyone else who helped in finalizing this decision. I am extremely happy with my purchase and would definitely return to Proctor Honda for any future purchases.

I knew buying my first car would be a stressful

I purchased a 2013 honda civic from this dealership last July and although it is a good car I would not recommend this dealership to anyone because Harold (the sales rep) pressured me so much and Mike (one of the guys in financing) was not very helpful either with explaining interest rates and giving me time to make a decision. I ended up buying my car at a really high interest rate; I did not get the amount for my trade that I was told I would get by Harold the sales rep. When Harold handed me the keys to my new civic, I drove around the corner and cried. The whole experience made me feel like I had been taken advantage of and I did not feel happy about my purchase. All in all it is a good car and I have taken it to the service shop a few times for oil changes and the service reps and mechanics are all really nice and professional so that is a positive.

Coupons are not discounted on service

Had oil change service when Pilot was new and tire rotation. Had same service performed today with oil change coupon and 15% off tire rotation. When work was completed the bill was for the EXACT same amount. My Pilot only has 13,000 miles on it. In my opinion the coupons are not giving you 1 cent off the work. Also tried to sell me more service than needed at this low mileage. I was very disappointed in the dealership.

pleasant service experience

I have a 2006 Odyssey and the A/C went caput.The condenser had a hole from road debris. I drove over 45 miles to try Proctor even though another dealership is far closer.I am glad I did.The service writer, Donnie Jones, was extremely helpful as a liason between me and the techs.I was very happy with the diagnosis,speed,and quality of work.I definitely plan on returning for future service needs.

Pleseantly surprise

I bought my 2014 Odyssey without much headache; the sales person met the price i wanted to pay. the price was very comparable to the average paid price for that car by others in the area. I took the car back for routine scheduled service and the work was done so well and quick that i really didn't have time to get comfortable in their waiting area. I was really pleasant to buy my car here.

great experience