Preston Superstores

Oil change and tire rotation

Great service! We have purchase three cars from Preston. They are easy to work with and provide fire deals. One of the services we truly appreciate is the valet service for oil changes. With our busy schedules, it is very difficult to find time to make it in for service.

Very Impressed

We live in West Virginia and my son found a Chevy truck online at this dealership. Needless to say I was dreading a three hour drive,one way, to purchase this vehicle and even worse, to come home empty handed if we could not reach an agreement on a purchase price. But I was completely wrong. The first day we attempted to make the trip, my son and I got lost and could not arrive before closing time. Our sales person, Caitlyn Long, called to check on us and when we told her we could not arrive in time she actually offered for the dealership to pay for our lodging for the night. Yep, you read that right. They said we could continue driving and they would pay for our lodging and meet them at the dealership the following morning. We opted to return home but made the trip the following day and it was absolutely worth it. We were greeted with nothing but kindness from the very beginning. Caitlyn was outstanding! Everyone went out of their way to be sure that my son came home with the truck of his dreams. Thank you so much everyone! It was a pleasure doing business with you and we will be making the trip again for future purchases.

Love Preston!

Setting up my appointment was easy and customer service was professional and very helpful. The day of my appointment went well. Service was wonderful. Done to my satisfaction. Friendly. Knowledgeable. I was very pleased. I am never disappointed.

very nice people to work with

I have bought from this dealer before and have all my work done there

Review of Service on my car.

I was in for an oil change and Laurie J Wilson took care of my car. She let me know what was going to be done (She Checked the alignment on the tires) and approximately how long it would take for the oil change. I did get the front end aligned. I will need new tires soon but will wait until I decide which tires I want to put on my car. Laurie kept me up to date while I waited and she is very good and personable with the people she had contact with. It is kind of nice to have a lady work with you. The waiting room is great with two TV's and they have coffee for those who like coffee . I was probably there for an hour which is good. I have always had good service on my cars at Preston and it is only about 20 minutes away from home.

Service review F-150

I was well-received on a rainy-day with my Dog, and the service took about an hour. Thatr was hoe long they estimated.

Ford Explorer maintenance

Prompt customer service and thorough service check up.

Bill from Huntsburg

The new Ford receiving area has been a great asset to Preston since it opened. The addition of new a new employee was a surprise. The service remains personal and a pleasure to have my vehicle serviced there.

Saturday Urgency Service Repair

Son was home for only half day from college (4 hrs away) and check engine light came on.Stopped at Preston on Saturday afternoon, and explained situation and urgency of our situation.Needed checked out and back by 4 before heads back to college.The guys at Preston said it will be checked out and done in a couple hours and it was.My son also commented that they know their stuff, and will most likely now grade any other dealers/shops against Preston and using them at the benchmark.We appreciate them making us their priority!thank you.Michael Chauby

Mr. David Netzband

I have purched five Ford and one KIA from Preston Ford and will buy another when the time requires. We(my wife and I) have had nothing but great care and the service was tops. The people were very professional, the dealer and the service. We will definatly be back.

Ford service

Repairs were extensive requiring a couple of days to complete. Service personnel were extremely helpful, kept us updated daily, provided a loaner car. Repairs completed in timely manner. Car runs like a new car. Thank you Thank you Thank you!!

F-250 Service

i moved to Ohio 5 years ago and i am so thankful I found Preston shortly after. My wife, daughter and i have purchased 3 vehicles from them and have had all 7 of our vehicles serviced there. they go out of their way to accommodate and offer exceptional service and sales.

Auto repair

Excellent service department that helped in every way they could

Car repair

The only thing that would have increased my level of satisfaction would have been having a rental car available since my truck was in the shop for three days. Unfortunately, there were no rental cars available at all. Why not?

Buyer

All questions were answered and the owner even came out to talk with us. All salesman were very professional during our experience. We bought a vehicle we believe was the best one for us.

Best deal

Treated like family. Bill Lane and Bill Preston were great to deal with. No hassles, great deal.

Poor repair diagnosis

I brought my car in because it would crank but not catch and run. I was told after having it for 24 hours that the fuse box was not grounded and would need to be replaced and the car would then need to be reprogrammed. That was going to cost in excess of $1500. That didn't seem right to me since I had lights, horn, and clock all working fine. I had the car towed to my regular mechanic who after looking at the problem told me that the fuse box was fine and was grounded and that the problem was in the computer. After spending $750, my car works fine. I wasn't even offered a loaner while my car was at Preston's for the 24 hours that they had it.

My new Dog show van!

I wanted a 12 passenger Chevy Express van. I show dogs and needed air-conditioning all the way to the rear of the vehicle for my dogs safety and comfort. These vans are very hard to find. My local Chevy dealer could not get anyone to dealer trade so I went to Preston Motor Group in Burton, Ohio. They were wonderful! Found the van I wanted in one day! They made arrangements to have the towing hitch and brake installed and they are even delivering it to me on 8/25/16 and picking up my trade. You don't get better service than this! The dogs and I are doing a happy dance!!!!!!!!

Preston Ford

This dealership has always exceeded the guests experience from purchase to service. Bruce and Matt and the entire crew are extremely professional and accommodating. Thanks again!!

Car service

Had my car serviced in this place and very satisfied with the services.

Dean T Betlee

Our salesperson Kevin McClure made our vehicle purchasing enjoyable. Very helpful, worked with x plan pricing, rebates and locating the vehicle we wanted . I would recommend this dealership and Kevin to any person looking to purchase a vehicle. Sincerely, Dean T. Betlee

Excellent from greeting through purchase

Stopped by as a walk-in. Felt like we were a valued repeat customer. My wife and I purchased a car, then came back with our son who also purchased a car. The entire visit was top rate. We would strongly recommend this dealership to everyone.

Greg Chismar

Greg made the process easy and friendly. Rest of the staff was pleasant and professional.

owner

5000 mile service.....done in a timely manner and very professional

Service

Was treated very well by all. Especially by Matt Simms!

Father

Great service, selection look forward to the next buy.

Great job !

Another great job by the Preston Service Staff.........always professional and friendly. Keep up the good work....you make getting your car serviced a pleasant experience.

Great Service

David Ludlow and Russ Johnson did a great job informing me of any problems and costs for repairs.

oil change (the works)

It is very nice and clean. I like the phone charging station, the free coffee and 2 TV's. The check in was fast and easy. I did not have to wait long to get my oil changed. Brain Kelly gave me recommendations for things that need done to my car, such as a Cabin air filter, throttle cleaning and a front end alignment. I told him not at this time but to put it on my bill as a reminder. No pressure to buy more then what I came for. I really liked not being pressured, because I would not go back if there was. We bought my car at another dealer because the sales person at Preston was not willing to make a deal, but next time we need a car we will try again. We have purchased several cars and always stop at Preston but we have always been able to get the car we like somewhere where else at a better price. They should offer price matching, from dealer to dealer.

Great Service

The service was quick and the staff was friendly. The waiting room is very nice.

Auto Detailing

I I bid on a complete auto detailing from the Chardon School fund raiser that was provided by MrrP reston . They did a fantastic job on my auto. I want to thank Mr. Preston for all he does for the Chardon School Thank you, Rich Stefancic ,,

Took our car in for maintenance.

Could not answer the 3rd question. I was not buying a car or truck.

Mr. Burke

Friendly people who get you in and out with no hassles.

ronald

very happy to be going to Preston Ford. Everyone is helpful and polite!

Repair of Truck

The work done on my truck was done in a timely fashion and very professionally. The technician, Tim Toth, who worked on the truck is the best and I would recommend him highly.

Preston is great

Excellent service and shop. Easy appointment. Friendly and helpful staff.

Preston Ford Service Review

The service was done in a timely manner. I was directed to a very comfortable waiting area. The service was completed in the timeline that I was given. It was a pleasant experience.

mr. tom anastasio

the service I receive is always 100% the staff are fantastic

repair

I had brought in for regular maintenance. I had an issue with front tire which had a very slow leak.I ask that it be checked. After appointment I was told all my tires were over pressurized so they had to let air out. I got home and when I went to use car again all the tires were flat.The slow leaking tire was not repaired just moved to the back of vehicle when tires were rotated.

service for electrical problem

not sure what you want. I appreciate the fact the service dept. knows something about cars. Some dealers employees only know what the commission is on a sale.

Goss F-150

Repairs were completed as described. Matt, service representative, was exceptional in communicating with me the problems that were in need of repair and in scheduling pickup after service was completed.Respectfully,D. Goss

Review

Great service...very quick fixing the problem. Covered the issue that was their responsibility and gave me a free oil change...on my diesel truck

emergency car repair

Matt, in your service department, was extremely professional. He also gave me a ride home since I came in for service without an appointment due to a potentially serious problem with my brakes. Your service team is probably the best I've seen at this time and I have been a loyal customer for many years. I trust your mechanics as well and have not had any problems with any repairs I have received in the past. You are doing something right. Now, try to keep them all happy!!

Service

Adam always does a great job, service was done right the first time and it is always done in the agreed upon time.

Rev, & Mrs.

Good experience all around. Everyone was very helpful.

customer

Preston is always good to me. Courteous and fast service.

2013 Ford Escape

The service department is wonderful. From the nice men who pick my car up to the manager that gives me my updates!

Car needed a repair

Service was great, met by friendly professionals people. Repair made quickly and well. Everything was explained. Very well satisfied.

Excellent Service

Dave and the service techs always provide fast, friendly and top quality service. I wish I lived closer to Burton because I would come to Preston regularly for service as well as car purchases. I can't say enough positive things about my experiences at Preston Ford.

Kudos to Preston Ford for sure!!!!!!!!

Preston's staff reminded us of the upcoming mileage to do the Works on our 2015 Escape and we made the appointment right away. Nice that they're keeping records on our vehicle and helping us maintain our investment. Kudos to the Preston Ford associates for helping us keep our suv in good working condition. Fast, friendly and they had our Escape done when they said they would and even hand washed it for us before completing or Works package. Thanks Preston Ford, you're the best for sure.

Ford Fusion SE

Overall Excellent ---ALL AROUND Service & Support....

Harriett Smock

Very good.I was taken care of quickly and appreciated the good and efficient service.

Oil Change

Came in for an oil change for 2014 Fusion and 2011 Ranger over less than a week. I was satisfied with the service provided.Thank you,Dave

Great experience, Great car

This is the 3rd new car that I have purchase from Preston Chevy in Burton, Ohio. Bill Lane is an excellent salesman. No hype, no pressure. He treats me like a friend. I am very happy with my new 2016 Traverse 2LT It's the perfect car for me. Mike B. Newbury, Ohio

10K checkup on my 2015 Ford Fusionat Preston Ford

Ford service mgr. took great care of me and I am tottaly happy with the results

Repair and Purchase

They did well and allways have, call backs could be quicker but I know they are busy.

Quality repair

Took the car in for a recall. They fixed it in a few hours. They were friendly and fast.

Repair of Ford pickup

As always the quality of the work and customer care were amazing. Many thanks to Brian in service, David H the mechanic, and Curt from sales offering his reassurance when we dropped the truck off for service. Even Mr. Preston stopped to say hello and let us know that the truck would be fixed on Monday. This was important to us because we were preparing to leave with the truck the following Saturday on a long planned family road trip to Florida.

Outstanding

We have purchased 5 vehicles from Preston Motors in Burton since 2008 and have used their service department for all of the vehicles. Our salesman is outstanding and always goes above and beyond no matter what I call him about. The service dept is the best we've ever worked with and always tells us exactly what the service will cost. We are very happy with Preston Motors.

Mrs. Oluic

Great waiting room and service team was very nice.

Repair

I was met by a technician as soon as I parked my car. I told him what my problem was and he knew immediately what had to be done. He checked me in on the computer and told me to wait in a room with coffee and doughnuts. 35 minutes later my car was repaired and washed. Great Service.

Preston Ford

From the Ford Sales Department to Ford Service, it is our favorite dealership!

Preston service departments

Excellent service as usual from all Preston service people. I have a 2008 Optima and a 2012 fusion from Preston and always get great service. In fact, they keep both cars running so well, I probably won't need another car for awhile--but when I do, it will be from Preston.

truck was in for service, brokenwheel stud

truck was in for broken stud.fixed with know issues

Great customer service

Just if for an oil change. The job was done quickly, the car was washed after. The waiting room is clean and has a coffee machine, in AM donuts too.

Ford Truck

Just had an oil change and the tires rotated on the truck. What I went for was good.Thanks for having a TV in the waiting room!

Loved it

Though I have a limited amount experience purchasing cars, I was extremely impressed with Preston. I leased a Kia Optima and their whole process was excellent. From the salesman at the door to the financial expert on the way out, these guys did the right thing for their customer. They were up-front with everything, helping me find the best car for me and me budget, not them. They gave me a fair value for my trade in, and negotiated the terms of my lease right to where I was asking without any hassle or dickering. I have yet to work with the service department, but I'm sure the service there will be just as excellent. Thanks Preston!

EXCELLENT!!

Bought a Cadillac in Michigan. I live in Ohio. I then had a low oil pressure light appear. To my surprise I had 3 other Cadillac dealerships in Northeast Ohio that would not service my car even though my car was under a factory warranty. Preston Cadillac gladly accepted my car with open arms. They updated me regularly on the repairs that were being done to my car. Preston fixed my car! I LOVE THEM. I could not be happier with my service. They are professional and kind. I cannot not say enough say wonderful things about the staff and this dealership. I would recommend this dealership to everyone of my family members and friends. All my future repairs on my current car will be done there and my next car purchase will be from PRESTON SUPERSTORE.

Best experience ever at a car dealership.

Preston Ford found the exact F-250 we were looking for. Everyone went above & beyond what you'd expect. A very pleasant experience. Also, the premises were very clean, open, & sunny.

Buying a car

This was the easiest purchase I have ever made; JJ Moore was great! I got a car that I liked a great deal. I was in and out of the dealership in 2 hours!! No pressure I gave tem the bottom line on what I could afford and they worked wit me!! Unlike other dealerships that have made me feel like a hostage. I would recommend them to anyone they are the best in my book!!

Couldn't have been more impressed!

I e-mailed 9 dealers asking for out the door quotes on a Kia Sorento with specific colors and features. Preston was the lowest out the door price including fees, taxes. After a long drive there I could not have been more impressed. They not only had the lowest price but I sure the best service. While e-mailing dealers Greg Buber stood out among all for his clear explanations to my questions. They offered more for on a trade-in then another dealership I try to work with. Bill Lane was clear about the possibility of getting the specifics we wanted, etc and in the end they found the exact Sorento we wanted within two days. It had a few extra features and they never mentioned trying to charge us more. They filled the tank full with gas, explained all the paperwork and the features of the car and just really could not have been nicer. As it a 45 minute drive away I not planning to go back soon though they did throw in a free oil change. It was a real breath of fresh air compared to other dealerships and I honestly could not have been more impressed with everything about them.

Preston Rocks...My New Car Rolls!!

I recently bought a Kia Optima Hybrid from Preston Superstore. My experience was great. Darrell, the Sales Manager, was very friendly and helpful. Paul Domanovics was my direct contact and was terrific. I had done my homework about the car when I went into the dealership. Paul quickly picked up that I had done research and then treated me like someone who knew a few things. He made sure that we talked about the car until my every question was satisfied. Only then did we go inside to to talk about buying it. We worked out a fair price and the deal went smoothly. There were no negatives nor was there pressure to buy. At age 41, this was my first new car purchase (no more old beater for me) and it went great. Not only will I recommend Preston to friends, we'll be back when my wife is ready to turn in the minivan!! Thanks again Preston Superstore.