Preston GM Superstore

Great experience

I went to several dealers around my area and outside of it. This is the only place that was kind, friendly and jumped thorough hoops to get me what I needed , when I needed it. I am so thankful for the team at Preston GM and my sales guy Mike.

My Preston Experience

Great sales staff, great personalities, courteous, and very knowledgable about the products. The staff was friendly and very helpful. I will recommend Preston to family and friends.

Never disappointed!

As always great customer service! Will be returning for next vehicle!

Great service.

Airbag light was fixed quickly and the shop is clean, employees are personable.

New Car Buying Experience

This is the third car I bought from Preston and each time it becomes more friendly and easier.

Professional and a Great Deal!

Anthony, Jaime and Kyler went out of their way to provide me with a great deal!! Thank you Preston GM Superstore!! LOVE my new car!!

Beautiful Facility and Professional Staff

Anthony, Jaime and Kyler treated me very professionally and went out of their way to provide me with a great deal!! Thank you very much, Preston GM Superstore Staff!! I LOVE my new car!! :-)

Josh Sipe is an excellant advisor

Josh SIPE the service advisor was very friendly, helpful and informed me on everything that was done with my vehicle.

Never go out of town again!

Everyone in our family ALWAYS goes out of town to buy their cars, including me, and we buy a lot of cars. Never again will we do that! Michael was our salesperson and he did a very good job! He was very personable and treated us like friends/family rather then just another customer. We purchased a 2016 GMC Terrain and love it! Thank you for such a wonderful experience at Preston! We will be back!

Bought 2 vehicles in 1 month.

When we came to Preston we knew what we wanted and Tessa made that experience smooth and took our time serious as we didn't want to sit and wait for hours waiting on all the paperwork. She promised a fast and easy experience and she implemented it. So we decided to go back for our second vehicle and that was even quicker. She did a fine job. She was nice and treated us like we were real people not just a number in the books. I would and will recommend Tessa and Preston to anyone that is searching for a vehicle. Thanks again Tessa, we are GMC family now.

Pleasant and smooth purchase!

My sales lady pretty much did a lot of the work over the telephone and because of my work schedule it made life easier. I love my new truck and got a great price!

Best Car shopping experience

I got my current lease here and it was by far the best car shopping experience I've ever had. Everyone was super friendly and not pushy. I loved that they actually listened to my wants and needs for what I was looking for in a new car. This was the first car I've leased and they really explained everything to me to make sure that I was making the best decision for me. They were patient with all of my questions and even outlined several different options for me including some ways for me to save money that I had not realized. I truly feel like I got a great deal for my new car and even my trade in. One of my favorite things about them though was that they did not treat me like a stupid girl like many dealerships of the past have. It was amazing to have a car salesman that was up front and honest instead of making me feel like they were trying to pull a fast one on me. I have and will in the future recommend them to anyone I know in the market for a car.

bought new car

everyone was very friendly and helpful, one of the best experiences i had buying a car. will definitely go again when i need another car

Ultimate car buying experience

Everyone involved did the absolute best job helping me! It was hard for me to make the decision to get a new car since I went several years without a car payment but they got me into the right vehicle and for the right price! They knew what I could afford and they guided me in the right direction! And I LOVE my new Buick!! My entire family has bought from Prestons and with employees like these, there's no doubt we will continue to be a part of the Preston family!

Excellent dealership. Will never go anywhere else!!

Everyone is so friendly & helpful. Very professional. Beautiful showroom. I recommend this dealership to everyone I can. I will never buy a vehicle anywhere else!

Not happy at all

Went to look at a vehicle not there even after I made an appointment. They knew I was coming and failed to have vehicle at dealership.

Excellent Service

Jim at the service counter is and always is very considerate and helpful. My original salesmen Frank Johnson always comes over to say hello and wants to help in any way he can. I am always treated very kindly which keeps me coming back. I can not say enough about Jim and Frank. Exceptional employees!!!!

unprofessional

I had an appointment to look at a Chevy Cruze. I emailed and texted the guy I was supposed to meet. never an answer. he texted me 30 mins before my appointment, to ask if I was coming in. of course, I said. he then told me he wouldn't be meeting me, someone else would. 15 mins before my appointment. I number from Cleveland called me, when I was going too Preston in new castle, and told me the car has been sold. it would have been nice for someone to tell before I was halfway there. I asked the guy about it, and he never responded. how rude, and unprofessional. I will never go here or let anyone I know but a car from this place

with not the best credit they always get me in a vehicle tha

I want to thank tom sweet and rick busa. for getting me in my new 2015 chevy equinox. I love it. and will send my friends and family to see tom for there next car.

Great experience!

Rick Ferrari is the best! He cares, understands, and will do what it takes for the buyer to feel comfortable at all times! This won't be the last vehicle I purchase at Prestons.

amazing,went the xtra mile!

When I went looking for a car I didn't think I could get a loan. After divorce & a battle with breast cancer, it was so long since I bought anything I had no credit. Tessa Fairburn took me under her wing & gave me back my freedom & confidence! She was so personable & understanding. I've never had such a reasuring sales person. She really does care about her customers. I'll b back Tessa! Be well my friend!

Ricki Ferrari is allways good to deal with

My wife and I have purchased many cars from ricki. He always treats us good. We feel he works hard to get our business. We will be back when were ready for our next car.

Tessa Fairburn is definition of "Customer Service"!

I had gone on line to inquire dealerships about purchasing a truck for my husband. i received 3 back, 2 that were from other dealerships with a standard template letter. surprised with one that was a personalized letter asking questions on colors of the vehicle i liked and was it important to take a test drive. she asked if i would like my communications by phone, text or email. signed with a personal Thank You and and phone number and contact information Tessa Fairburn. All I could do was say WOW! I returned home late from teaching and sent her a response and the early the next morning she sent me another message again with a personal touch. This was the start to my new founded family!I had my husband take off that morning from work and we drove to Preston. Tessa found the perfect truck for him. It was poring out, but she pulled it in to the dry so he could check it out. having to work her magic, she was going to make sure that he was going to go home with it. of course working with banks things take time. Tessa never left our side. we grew to know each other like we were family. she made sure the on-star was set up and text-ed me the next day to make sure everything was good. Now that's Customer Service!All I can Say is my Parents bought their Buick from Preston about a year ago from chip. i was looking for a Chevy truck for my husband and got Tessa. WE are the luckiest People! Thank You Preston s! Love You Tessa!

Preston GM Superstore is SUPER!!!!

First time dealing with Preston, it was an absolutely great experience! Working with Anthony Verone and Steve Plyler was great. They made the deal happen. The family bean counter is very happy and she loves the GMC Sierra. Thanks guys!!!

Great experience!

It was an absolute pleasure dealing with Ed and the Preston GM Superstore! Thank you for going out of your way to find me the perfect 2015 Chevy Trax! I love it!!

Great Car Buying Experience

It was a pleasure working with Tessa at Preston's. She was knowledgeable and helpful and worked to get me a great deal! I heartily recommend Preston's!

Great - Rick Ferrari is awsome!!!

Love my new 2015 Acadia. Rick Ferrari is great to deal with. This was the 4th car I've purchased from him. He does a great job and makes car buying easy.

They really work for you!

Rick at Preston really worked hard to put me in a new vehicle. He and his co-workers worked tirelessly with the bank to get me the best possible interest rate. Everyone there was very friendly. I will definitely refer friends and family to Preston to buy their next car!

Fast Friendly Service

the wife and I recently purchased a used buick enclave from preston motors. We worked with Tessa Fairburn and i was blown away by the fast courteous service that she provided. I had my doubts about being able to get financed with our rough but impoving credit history but Tessa assured me that it could be done and unlike many dealers ive gone to in the past i was not disappointed. It was the whole Preston team that made the process hassle free. I will be contacting Tessa again when we are looking for a future vehicle.

Excellent and fast service for buying a new car!!!

Excellent and fast service for buying a new car. Everyone made us feel welcomed and no pressure!!!! Highly recommended!!!!!!Sales and finance staff excellent. We will go back for the next new car

Friendly knowledge and fast service

They sold me my dream truck at a great price! Once I decided I was going to purchase the truck, they all worked together to get me out of the parking lot under one hour.

new car lease purchase success!!

We purchased our very 1st lease today with John setzer & Tessa fairburn. We have never been soo pleased with a dealship & these 2 on their kindness & work to get us into exactly what we wanted. I am soo glad to of purchased our brand new 2015 gmc terrain Today from such wonderful people! Looking forward to coming back to John for mnay years to come. Thank you!!

Awesome service

I was blown away at the level of service I received. Tessa went above and beyond what I could ever ask for. Because of her I will be buying all my cars from Preston.

couldn't have been easier or more comfortable

John's service was amazing! There was no pressure to buy like at other dealers. In fact because of that I decided to venture outside my preconceived ideas and try for a better truck. The result ended with me being more satisfied than I could have hoped for. Steve and Jamie were terrific in their management support roles. The very nice woman in finance was very professional and easy to understand. The dealership is very customer centric and it was a pleasure to bring my business there. I'm glad I did and will be recommending Preston to friends.

Highly reccomended

i just purchased a car there and its a very friendly atmosphere and would recommened anyone to go there Tessa made me feel like we been friends for years and the prices are awesome!

Second car purchase

This was our second purchase with Preston Motors and both times were great! They worked with us to keep within our budget and we walked away with the vehicles we wanted! Rick was our guy for both sales and we definitely recommend him to anyone needing a vehicle.

Like buying a car from a neighbor.

I needed a car that day and John knew that. We test drove 2 cars, and it was like I had a old friend with me. He didn't pressure me into anything. He wasn't arrogant or aggressive in his approach with me. The dealership was very clean and neat. Everyone working there was professional and courteous. My only negative was the waiting for the approval of the paperwork which was obviously out of John's hands. Overall it was a great experience.

Great Service!

We purchased our 3rd vehicle from Preston yesterday. It is a bit of a drive for us, but worth it! The customer service is always great. Tessa Fairburn assisted us and she made the process very smooth! We will definitely request her assistance with our future purchases!

Great Experience!

Found the Buick that I've been looking for online on Preston Motors website, called Saturday Morning and talked to Tessa to make sure car was still there since we live about 1 1/2 hours away! Had great customer service from the moment we got there, took the car for a test drive, knew it was the one and Tessa got all the paperwork moving from that moment! Every one there was very friendly and helpful! Loved the experience and love my new car!!

Tashan "T" Rankin

Very pleased with the customer service that Tashan provided. Very helpful, and walked me through my first car buying experience. Couldn't be more pleased!

GREAT CUSTOMER EXPIERENCE !!

I had decided to update my gmc truck so after doing a search found my newest purchase a 2011 crew cab with 8ft. Bed ! I called initially and spoke to Anthony Verone and he was very informative so I set up an appt. for next day ! From the moment I walked in door everybody in that company made me feel at home and Anthony Verone made himself available while I test drove,walked it around and kept in contact with me daily for a full week until I was able to get back there to complete the purchase ! To me that was going over and above what any other car sales person has ever done for me in my days of buying cars at 54 !! After making the final deal which was short and painless the finance pro Antonio got our paperwork done in record time and the entire staff stopped by an congraduated and visited with my wife and I ! In my memories of our last 2 purchases for other vehicles as soon as deal is made you are abandoned in an office in what seems like forever and then spend another dragged out affair during the paperwork ! Soo to sum things up GREAT COMPANY,FANTASTIC STAFF AND AN AWESOME SALES PERSON ANTHONY VERONE !! Thank you sir !

Best Truck Buying Experience We Ever Had!

From the first initial call I made this past week to Preston Motors inquiring about a truck when I spoke with John Setzer, I was impressed with the down to earth customer service. This past Saturday, my wife and I made a 3 hour drive to New Castle to check out the 2011 Chevy Silverado we were interested in. We met Anthony Verone, and he was excellent to work with. From the test drive through the entire buying process, he answered all of our questions, had a positive and easy going personality, and made purchasing the truck enjoyable. What we also appreciated was the way he took into consideration our payment goals and was not trying to push us into something we did not want and was willing to revisit payment terms until we reached a deal. We also met Jamie, who came through and thanked us for the business. Angelo in the finance department was great to work with and really explained the extended warranty to us well. The overall experience with down to earth personalities and customer service we had Saturday was the best vehicle buying experience we have ever had. Preston Motors will have our business in the future. The only thing dissatisfying we had happen was right before we left when Anthony told us he was an Alabama Crimson Tide fan!haha

Great Salesman and dealership

Thank you Anthony. It was a pleasure working with you. Thank you for your kindness and your honesty. We will definitely recommend you to others. Very easy and no run around. Once again thank you very much!!

treated with respect

what a great experience we were treated very well. there was no run around they were upfront and honest. we will be back. once again thank you.

Quickest no hassle car deal ever

Was by far the best car deal I've ever been through told them where I needed to be and they got me there it was quick and painless lol

Great Buying Experience

I traded my modified 2009 Jeep Wrangler Unlimited Sahara for a used truck that will be more practical for hunting. It was a good experience start to finish and they have earned my business in the future.

2015 GMC Acadia - excellent service, proactive communication

Hands down the best experience I have had in buying a car. No pressure - low cost - best in class service. If I were a competitor I would be intimidated by the differentiated approach to "selling" automobiles. The team is very proactive after the car purchase and contacts you in the way you want to be contacted (phone, email, text). I decided not to extend the warranty, not a problem. I wasn't pressured and asked 10 follow up questions - they respected my decision. No question I will refer Preston Motors to friends and family!

excellant

had a great experience and very friendly/helpful...Tony helped find a truck for us...the one we went to see was sold so he found another one for us......

Great

Had drinks for the time being there which was great. Offered comfort, with the ability to watch T.V. The people in the building were very friendly as well.

Well Taken care of

John Setzer was wonderful. he really took care of us and I will highly recommend to friends and family. Also want to thank Jaime Elliott he also helped us out. Heads up to both. Thanks again Ken Jones.

Cadillac Service

Waited a long time to get my new Cadillac. When I walked in on November 14 Rick "Sarge" McCool greeted me with a handshake. He and the finance guy worked with me for over an hour and even stayed late making sure I drove my dream car home that night at a price and rate I could afford. At one point the finance guy asked if another car would be better (easier to finance) and when I told Sarge the Cadillac was what I wanted he coolly strode into the managers office and made it happen. This is a great team, great dealership and I will always buy my new cars here. Ask for Sarge and tell him Bill sent you! LOL

Best dealership experience in my life

Unlike the typical car dealership experience, the staff at Preston were very helpful and personable.Anthony Verone was great to work with from start to finish. His goal was customer service before anything else, and this was achieved. The guy did everything in his power to get me the truck I wanted, and he made it happen. If you are looking for a great buying experience, you will not be disappointed with him. He has earned my trust and future business.

Good Dealership

Everyone was very friendly and helpful and willing to work with us to get us what we needed!! I would recommend them to anyone looking to buy.

GREAT DEALERSHIP!!!!!!

John Setzer treated my spouse and I witn respect! Mr. Bob Preston Sr. also treated us very well! In time when I"m ready for a new GMC CANYON ; I will return!!!!! GREAT PEOPLE to deal with!!!! Also Tammy Hayhurst did great job and very helpful with all the paperwork!!!!!!!!

THANK YOU

Rick Ferrari sold me and my wife are two recent cars I will deal with him any time he went out of his way to help us and will recommend him to anyone looking to buy a car .thanks Rick

New to leasing but loving it.

I want to congratulate the dealership on the hardworking and pleasant way that I was treated. I am very happy with my new car and would recommend Preston to anyone searching for a vehicle.

Purchase of a new Silverado

Rick (Sarge) McCool is a very direct individual. I had a very pleasant experience with my purchase and really only considered it because of a previous dealing with "Sarge" when my wife bought a car from him several months ago.

excellent service,

I purchased many of cars but, never got treated so good by RICK Ferrari.The service was excellent,great personality, I was please with the whole sales;

Great Experience and Great Customer Service!

I had a great experience at Preston Motors of New Castle, PA. My salesman Chuck Warren went above and beyond for me. I give a definite five star review for this dealership. I love my new 2014 Malibu and will be sticking with Preston for all of my future cars and service. Thanks!

Trade-In, New Vehicle Lease

I was very pleased with my visit to Preston Motors. Upon arriving, members of the staff were friendly and quick to offer help. I initially spoke with "T" who pointed me in the direction of Steve, with whom I had been emailing. The 2 of them quickly took me out to the inventory lot to look over the vehicles I was interested in. We test drove a few of them before Steve was able to locate and find me the vehicle I was looking for. It had everything I had asked for in the vehicle and I was extremely happy with my selection. It was not a long process and the waiting area was very comfortable and the staff once again made sure I had everything I needed. Even the Bob Preston stopped over to introduce himself and thank me for my buisness with them. I would highly reccommend this dealership to anyone looking to purchase or lease a vehicle.

THANK YOU SO MUCH PRESTON MOTORS

WITH MY BAD CREDIT NO OTHER DEALERSHIP COULD HELP ME BUT WITH MY PAST 3 PURCHASES AT PRESTON MORTORS THE STAFF DID EVERYTHING THEY COULD DO TO GET ME DRIVING IN A BETTER NEWER BUT USED CAR AND I LOVE MY EXPERIENCE THERE. THANK YOU GUYS SO MUCH

Went to look at a used GMC Terrain.But drove away in a...

Went to look at a used GMC Terrain.But drove away in a brand new one. Thanks to John! Wasn't pushy or anything. We told him what kind of payment we was looking at he said "let me see what we can do for you. Never did we imagine on driving home in a brand new one in our price range. Would highly recommend them to anyone looking for a vehicle.

John and team went above and beyond to make my experience...

John and team went above and beyond to make my experience at Preston Motors quite enjoyable and will go back again when I need another vehicle.

My best car buying experience ever. I called Preston...

My best car buying experience ever. I called Preston first because of a previous good buying experience and Danny Torsello was right on the money with this purchase. I had a very specific car that I was looking for and he found it within an hour and I had the car in my driveway within 24 hours. Danny appreciated my time constraints and also got me a very good deal. I'll call Danny for all my GMC purchases in the future.

I have used Preston Motors for the past two years when...

I have used Preston Motors for the past two years when needing a vehicle. I would highly recommend them to anyone interested in purchasing a vehicle. I always use Tashan Rankin, who seems very intelligent and friendly. He always make my car buying experience the best it can be and helps me get the vehicle I am interested in, so thank you Tashan.CLINT DEAN

Rick did an amazing job with getting us the right price...

Rick did an amazing job with getting us the right price and making the leasing process easy to understand! My mother has been working with Rick and has used his car sales and services for a long time. I plan to continue this as well! Brandon Ferrari also helped us out tremendously. I recommend people to strongly consider going through Preston Motors in New Castle when purchasing or leasing a vehicle. Thank you, Rick and Brandon!