I shopped in several dealerships in the area. I had some very negative experiences with toyota many years ago but Andy Eagle has restored my faith in Toyota. I not only had a wonderful and positive experience, Andy came through and found me the exact car I was looking for. I was stunned how quickly he found one, especially since I wanted a new color that hardly anyone knew about. I also hit 39.2 mpg with the 2017 Rav 4 hybrid. The est. was 30/34mpg, Overall, I would highly recommend this dealer and look forward to many yrs of driving this car.Joel
Took a while but actual meeting was smooth and proffesional
I was buying out a lease. From the time the lease was coming to its end I was kept in touch and up to date with my options etc. Other than waiting for over an hour for a scheduled appointment I would give very high ratings to all of those who were directly involved in the original lease and subsequent buy-out.
It was a simple process. My lease was up and needed a new vehicle. We came to an agreement quite easily. Everyone involved was courteous, friendly, and professional. I have been their loyal customer since 2007, and will continue to be one.
"New" 2014 Toyota 4Runner!
We stopped in to Prestige Toyota to shop for a new or used car for my son, who is headed to Colorado for the winter and needed a new reliable vehicle. Christian Pizarro came out to meet us, and was knowledgeable and helpful in reviewing the various options. After test driving a Tacoma and 4Runner and comparing the cost of the new versus used vehicles, we decided on the 2014 4Runner. With low mileage and Toyota's Certified Pre-Owned program, we are confident that this car will be much more reliable than the 2012 Jeep it is replacing. Everyone we met at the dealership was friendly, helpful and professional, and the entire purchasing experience was a good one. The only negative comment I can make is that we were kept waiting for quite awhile when we were picking up the car. I know there's a lot of paperwork and coordination involved with different staff members, but they knew we were coming at a specific time and this process could have been a bit more coordinated. Despite that, we would highly recommend Prestige Toyota and Christian Piazarro in sales if you're looking for a new or used car!
Christian James - Great dealer!
Bought a used, like new, Scion XB. Came from over an hour away in New York. Christian James drove my old Scion home for me after work. Who does that?Prestige Toyota is a classy dealership. Very friendly folks there. Pleasant experience all around. Find Christian James when you get there. He will take great care of you!
Just leased 2017 Rav 4!
Everyone was super nice and professional! Adam Sansone did everything to get me exactly what I wanted at the price I wanted ! Usually you get run around and different prices! I received exactly what I was quoted ! Adam went out of his way to make sure I got the exact car that I wished for! It came in early and paperwork was quick and easy! When they pulled my car up front It had a little dirt on front. He took it directly into back and got it cleaned up! He showed me how everything worked ! Even set up my Bluetooth connection for me! I know it's hard to find and keep great employees, Adam is definitely one of those great employees!!! We definitely will be dealing with Adam for our next car soon!!! Thanks
Great all around experience.
Just purchased a 2014 Certified pre-owned Camry from Andy Eagle at Prestige Toyota. This was my second vehicle purchase with Andy and every bit as enjoyable and satisfactory the second time around. The entire staff was personable and helpful-AND I got a great deal. With all the options out there its reassuring to know you can still get the best deal with someone you trust. Highly recommend Andy and the team at Prestige.
Great deals for brand new vehicles
I went there for a used vehicle, ended up buying a brand new one with a great deal thanks to Francia. She is very polite, professional and helpful. I would recommend Francia for all your needs at Prestige Toyota, and would definitely buy my next car from her. Sameh was also there to close the deal , appreciate for his help, and recommend dealing with him as well.
Jodi Bachetti made it easy to buy this truck.
Jodi Bachetti was very helpful for all our needs. Had to drive over an hour to see the truck & without her help we would not of bought it. Thank you Jodi.
Nalda Duran Made the Process Easy
We went to Prestige Toyota to test drive a silver 2013 Toyota Camry Hybrid XLE, which we ended up purchasing.Jake, the Sales Associate, was a true professional. He didn't tell us all the nonsense we had heard elsewhere. For example: "We are losing money on this car." He was just interested in reaching a deal that worked for both of us.Finally, Finance Manager Nalda Duran was just great. She made sure the process had a smooth conclusion. Ms. Duran got us to sign in about 20 minutes. There was no desperate effort from her part to sell every possible accessory or warranty. The only thing she recommended was the Toyota Warranty. She made a good point, "If the product is good, the warranty is just as good."UPDATE: I had previously given 3 stars because the promise of a set of all season weather mats was not fulfilled. However, on the same day I posted this review I was contacted by General Sales Manager Anson Castillo, who assured me he would get to the bottom of it and, most importantly, deliver on such promise. In short, Mr. Castillo reached out to me a second time and asked me to stop by and pick up the floor mats that were promised. He apologized for the inconvenience and reiterated to me that at Prestige Toyota customer satisfaction is the number one goal. The fact that such a high ranking management official reached out to me speaks volumes.
Jillian Delgado/Ray Laureano
Jillian Delgado is an amazing sales person. Her warmth and trustworthiness was apparent from the minute we met. Having purchased many Toyota vehicles, over the years, I was now ready for the vehicle of my dreams. As a real estate agent with Better Homes and Gardens Rand Realty in Suffern, NY and Wyckoff, NJ, surviving an uncertain market, I was now ready to purchase a fully packed Highlander and Jillian stood behind me, to make sure I was able to purchase the vehicle I needed to enhance my career. Thank you Jillian and Ray!
This is my second car from Prestige Toyota. My first experience wasn't a pleasant one however, I decided to give them another chance. Christian James was the Salesman who helped me this time around and Sam Ghabour was the Sales Manager. Both were great, very friendly, professional and patient. I felt Christian spoke to me honestly whenever answering my questions. I picked out the car I wanted worked out a good deal on it and drove away with it 4 1/2 hours later. The process was easier this time around thanks to Christian, Sam, and Ray Laureano the Business Manager. I had no anxiety like I had getting my first car. Thank you! I love my new Highlander. I sincerely and highly recommend working with Christian James at Prestige Toyota if you are out in the market for a new car.
I would buy another car here.
Chris D'Onofrio did a great job. This is the 2nd car I have bought from him at Prestige. I would not hesitate to recommend him.
Professional Help at Prestige Toyota for my RAV 4 Limited Hy
First time buyer at Prestige. My sales person Michael Chaitow with his knowledge and professional approach make the buying process easy for me. I would recommend Michael Chaitow to anyone who needs help in buying a new car. And also the service person Sergio Gonzalez was very professional in his set up help about the how the car works. I purchased a RAV 4 Limited Hybird.. Thanks, from Stanley Klein
Overall EXCELLENT experience
I would like to thank Jose Gonzalez and Anston Castillo for working with me and helping me find the car I need for my family. They made it a pleasant experience. Jose was there to answer all my question and work with me step by step. I recommend this dealership.
Robert Rago great salesperson
Just leased a car from prestige toyota. Rob Rago was fantastic. He helped me find the car i wanted at a great price. The experience was fast, pleasant and the entire staff was so helpfull. Thanks !!!
I was hesitant and nervous about getting a new vehicle, since this was the first time I would be going through this process by myself. I was fortunate to deal with Andy Eagle of Prestige Toyota who made leasing a new Toyota a pleasant and hassle-free experience.
Honest, Caring, and Professional
After visiting two other New Jersey Toyota dealerships looking for a car, my wife and I came to Prestige Toyota. We were looking for a certified pre-owned car and Salesman Andy Eagle helped us through the process. He was honest, caring, and professional. Unlike other dealerships he gave us time to think about about our purchase, no pressure here to make a quick sale. We are very happy with buying a our 2015 Scion TC from Prestige Toyota. Thank you Andy.
This is the second vehicle I have leased from Prestige. Their staff is easy to work with and very attentive to my needs. And without the typical pressure to purchase. I felt very comfortable working with Jose.
Our salesperson was Chris D'Onofrio, he made everything very easy for us. This is our 2nd car with Chris, we showed him the car we wanted, and it was just a great experience, no hassle , no stress, just a fun experience.....Chris is the best....!!!
Salesman Andy Eagle is a credit to Prestige
I purchased my first Toyota in 2013 from Prestige Toyota with the help of Andy Eagle. In 2016 I went back to buy a 2016 Toyota and I was hoping that Andy would still be there. I felt like I had a trusted friend who I could rely on to help me. I was so happy that Andy was still there and he again assisted me in getting my 2016 Rav 4. I love this car. He also helped me get a cargo liner so that German Shepherd Mookie could ride in the car with me. This dealership is really excellent in every way. The service department and "Toyota Care" makes owning this car a breeze. I thank them and so does Mookie!
Decided to purchase new at previous Dealership
Never went there although Donnalee was very nice over the phone I decide to purchase new at a previous dealership
Great customer service!
I am on my 3rd leased corolla and i love this car i have now. Rob is very friendly and helped us a lot! He is great at what he does! Thank you Rob!
The salesman makes the difference
I was so fortunate to have Andy Eagle for a salesman. He was really knowledgeable and helpful. If not for Andy I am sure I would have purchased another Honda Accord. On the test drive he pointed out all the great options and was so helpful. I ended up feeling a true sincerity and professionalism from Andy. He just kept building on this sincerity. By the time my first visit was over I felt like I was working with someone who really cared about selling me a car I would be happy with.After I was sold on the Toyota by Andy I went to Rockland Toyota, which is a lot closer to where I live.I found the salesman un knowledgeable.Went back to Andy and purchased the car.Great salesman. Even after I had the car for a few days he followed up to see if I was happy. Really smart salesman. I would recommend him to everyone.
A great experience
Overall, it was a great experience! Mike Chaitow was professional, friendly, and super helpful in everything- from explaining the features of the car and answering our questions to helping us get a price we were happy with. We'd definitely come back here the next time we're in the market for another car!
An Amazing Experience at the Dealership
I recently purchased my first Toyota at Prestige Toyota. Jillian is very friendly, knowledgeable, and professional. She has made me feel confident in my purchase. Jillian explained everything in complete detail and no questions went unanswered. She went above and beyond to help me get my first Toyota at the right price! Jillian has made this experience affordable and fun! Thank you Jillian for all of your help! I highly recommend Jillian to everyone for their next purchase!
Erica Lo really set the bar high
Thank you so much for the experience red carpet treatment !! Erica was incredibly helpful professional and knowledgeable thank you Erica hope to see you soon
The building is amazing, their hospitality was welcoming, the staff and Jodi B. who was great to me made me feel like family! Thank You!!
Knowledgeable, Responsive & Courteous
The lease, with Prestige Toyoya, for our 2014 4Runner Limited was coming to an end and we were interested in looking at the crossover line of Toyota's 2016 RAV4s. Krystina and Erica, in Customer Service, got the ball rolling in a timely manner; making sure all our paperwork was in order and setting an appointment for us, at the beautiful new showroom. Jeff, in Sales, was very patient; giving us all the time we needed to test drive the RAV4 SE and RAV4 Limited models and answered all our questions. Once we decided on the RAV4 Limited, Sergio, in Service, explained everything about the car's operations, including the vast and impressive safety features. Finally Tony, in Finance, reviewed the terms of our lease and did not make us feel rushed. Overall great experience dealing with Prestige Toyota and these five friendly professionals.
Always a pleasure!!
Chris has sold us 5 cars over the past 10 years. He is always honest ant trustworthy!!! We have purchased Toyotas brand new and used. We have also purchased a certified used car from him.Every transaction has been smooth and enjoyable. Chris makes it enjoyable to purchase a car!!
Great customer service from my salesperson
My previous salesperson had left the dealership but I was so delighted to be assigned a salesperson who had been trained by him. Jillian Delgado was gracious and knowledgeable. She knew her stuff and put me at ease! Throughout the entire buying process and afterwards she stayed in touch with me, ensuring my satisfaction with my purchase. Thank you Jillian for a enjoyable, stress -free experience!
Toyota was fairly priced and very accommodating to my needs. Despite several obstacles in terms of financing, they managed to get me the car I wanted at a great price!
Wonderful Sales person
Arsen was very helpful and willing to spend the time to help us explore different vehicle options that were affordable. I had a very pleasant experience with him. I will definitely recommend my friends to him
Very satisfied all around
Jose Gonzalez was very personable, respectful and attentive to my particular needs and wishes during the entire purchasing process. Thanks also to Anson Castillo, my initial contact, for all his help in getting me into my new vehicle. I would highly recommend both gentlemen and Prestige overall for their first class service.
Great buying experience and excellent sales staff
we always have a great buying experience at Prestige Toyota, especially with our salesperson Chris. We travel from out of state to NJ just to purchase a vehicle from him, knowing we will get the best quality and speedy service and sales experience from Chris. He is truly helpful in helping us find the car we want, he really goes out of his way for us, he always goes above and beyond. He's a very friendly and great salesperson and we just love coming to purchase a car from him. I will highly recommend anyone looking for a Toyota to go to Chris. This is our 3rd vehicle from Chris within the last 2 years and we are very happy with our purchases! Best salesperson ever, I would only purchase from vehicles from Chris!!
Amazing and enjoyable experience
Sorry it took me these long to get back to you..I have to tell you that you guys are amazing..it was actually an enjoyable experience..the manager it was great to...I will recommend you to any one looking for a Toyota..I consider myself a fairly I intelliegence person and I see in your guys nothing but the best possible deal for the customer..very professional no tricks of any kind
Top Notch Service
Just leased a 2016 Corolla S plus and could not have asked for better service. Customer care, sales, management and finance gave the utmost in service to suit our every need.
The most positive experience buying a car.
Jose Gonzalez our sales representative was extremely patient and took in consideration all the venues to meet our needs. It is the second car we buy from Prestige Toyota and the team effort between Jose Gonzalez and Anson, the sales manager, helped us in our buying experience. Jose's professionalism is impeccable!
Ramsey Toyota completely exceeded my expectations
I've had alot of cars and have been through a number of different dealerships. However, Ramsey Toyota, by far, exceeded my expectations, and completely changed how I perceive the whole dealership experience. Buying a car was never such peaceful process until I came to toyota. After, regrettably, crashing my previous car I was stuck between a rock and a hard place. Between financial restrictions and the insurance companies giving me the run around, I had no hope on getting a new car anytime soon. Which, ultimately, would have probably affected my employment status, along with my over all livelyhood. In hopes of taking a shot in the dark I went to ramsey toyota to see if i had any options at all. This is where I met the absolutely fabulous, Kelly Faver. She immediately made me feel at ease and told me shed do whatever she can to help my situation. After finding a car on lot that suited my lifestyle, as well as needs of a vehicle, we took a test drive. After a mile down the road I had complete confidence that I had chosen the right place, picked the right car and gotten paired with a genuinely caring sales woman who was there to help. From that point on Kelly worked her hardest to get me in that car. Til this day I don't know what miracle she pulled but she gave me the best, ideal situation possible. I returned the next day to finalize the deal and pick up the vehicle. Within that time, I found out another customer came in to buy the car i was looking at. Kelly had fought with other saleman and managers to keep that car on the lot for me. It was amazing to feel the sense of security I did as well see a genuine person work their hardest to make you happy and to meet your needs. That day I finalized the paperwork and drove away in an awesome 2012 charger r/t awd. The car is everything I need and then some, and I couldnt have asked for a more pleasant experience. Kelly Faver is an amazing person, and an incredible sales person. She made sure I had the best experience as well as drove away in a car the suites my wants and needs, with affordable payments and a fantastic warrantee to go with it. I completely recommend anyone in the market for a car to go to ramsey toyota and see Kelly Faver. I guarantee, you, along with countless others, will have a mutually great experience, as I did. Thank you Kelly Faver for making my life complete and for showing me that buying a car can be such an incredible experience.
No better car salesman in the world!!!
Chris, Is the best I have purchased about 8-9 vehicles from him and thought I could get a cheaper car through Hyundai and boy was I a fool!! Never ever again!! Chris and Toyota!! I will only refer to Chris also! Oh and Cliff is a great fill in also!!
Outstanding Customer Service!
If you want a great deal, come see Chris at Prestige Toyota! He took excellent care of me, my family and friends! He even took the time to make sure my friends son was entertained with snacks and a coloring book! Great deals & Great Service, Very caring people here!
Best salesman of the year!!!
Chris D. Is the best salesman I have ever had the pleasure of working with!!!! He took his time to help me out in the purchase of my new Toyota. He is knowledgable, honest, and very colorful! Makes jokes and has fun while helping me out. I highly working with him!!!
EZ , friendly experience.
Was not expecting to buy another car for my daughter. When I got an email from Jill Delgado she sold me. She was honest, with a great deal and always followed up. When I saw I might buy the car I shopped around. No competitor, Honda or Toyota could match the customer service from Jill. The entire Prestige team was A+.Erica Lo was great with my End Lease. Luis Alvarez made the finance procedure pleasant and fast. Rosalie Mann,Sameh Ghabour, Kevin Cadena and finally the vehicle specialist Dan Mahoney all delivered the home run. In and out in 2 hours including an Italian ice. Thanks guys. My daughter lovers her surprise.
Prestige Toyota, "You Rock"!
Christopher D'Onofrio, you made my experience one of the best. The process was quick and not stressful at all. Thanks for helping me get a great deal!! Thanks to Christian Roman in finance too!Explained everything so easy to understand. Thanks to Rosalia and Erica who greeted me when I arrived and started the pleasant process towards my new lease! Great Experience!
I had an excellent experience from beginning to end with my sales representative George Eid. He was thorough and extremely knowledgeable. I recommend asking for George if you're looking for a non-pushy salesman who's looking out for the best interest of the customer. I will definitely lease my next car from him.
Made my long day easier JFW
I was leasing my latest Corolla for, I believe, the fourth time. Jeff Jafry was very easy to dealwith and absolutely no pressure. He worked with me every step of the way and was kind enoughto escort me in the proper direction to get back to Rockland County, NY. I also have much praisefor Rosalia Mann. She greeted me, made me a cup of coffee and continuously checked up on me.When she saw it was taking a long time for me to get my vehicle (no fault of Prestige), she invitedme to go to lunch with her and she picked up the tab, something she certainly did not need to do.I have never had any problems with Prestige. My only complaint is that the holding place for theircars in Nyack, NY took way too much time to deliver the car. (I needed to see the color whichwas no longer available at Prestige.) I always recommend Prestige to my friends.
Ben Tamberella was a pleasure to purchase with
Ben Tamberella was a pleasure to purchase with at Prestige Toyota in Ramsey. My Corolla lease was up and I upgraded to a 2017 Camry. Nice car, smooth ride. Easy transaction. I highly recommend Ben!
Leased beautiful blue 2016 Toyota RAV 4 - Kelly rules!
As a first-time leaser, car shopping was such a stressful and overwhelming thing for me. Luckily the first dealership I went to, Prestige Toyota, made it the easiest thing ever! The people at Prestige (especially Kelly) were so incredibly helpful and they really hooked me up! I told them exactly what I wanted/needed and they gave me exactly that! In LOVE with my RAV 4 and couldn't be happier! Thank you to everyone who helped me at Prestige!
Leased 2016 RAV4
I was recommended to this dealership to lease a new vehicle, at the end of my previous lease to a 2013 RAV4. I turned in my 2013, and leased a new 2016 RAV4, in an afternoon. Everything about the service was excellent, especially Andrew Eagle, the salesman and Nalda Duran the business manager. I would highly recommend this dealership.
After losing my Rav4 in an accident, I searched to find the perfect replacement. Prestige Toyota had exactly what I needed. Arsen Musalaev was great.
I went knowing what I wanted. Francia listened ran through the list to match my needs, came back with a answer. Its was like looking for a needle in a hay stack but she got it done. Francia was friendly, understanding, kept me updated every step of the way until I received the car. The used car manager A.C was friendly, informative, personable, good negotiator. The finance manager informative, knows his products, made things clear had all the information on paper in writing to back up what he said. I would recommend my friends. Just wish didn't have to drive out there the times I did but in the end was worth it. Thank you Prestige Toyota
We got 3 vehicles from Prestige Toyota last week and let me say that it was stress-free. We have been leasing cars from Prestige Toyota for years and this time around, the service topped our previous experience. Our salesperson was Jillian Delgado and she gave us the best service you can get from a salesperson. Let me also give credit to Rosalia Mann, whom from the very start, made us feel comfortable and not pressured. The place is neat, clean and spacious. I highly recommend this dealer to anybody who's looking to buy or lease a vehicle. It was indeed stress-free from the beginning to end!
Very Impress with the SERVICE
I got my new car a Highlander, Francia Terrero and Luis were very attentive, and provide me an excellent service I'm very impress with their help and professionalism. Kudos to your team !!!!!!!!!!!!
Excellent Experience Certified Pre-Onwed Purchase
Management reasonable on the negotiations. Excellent Vehicle Certified Thru Prestige. Salesman Mike Chaitow was patient during several test drives of the same model. He relayed excellent information and reviewed all historical information on different vehicles. I personally don't respond well to hard selling techniques, but was able to locate a vehicle at prestige with Mike on my 1st visit and drove away with the vehicle. *****Mike Chiatow, AAA Salesman to work with*****
Smoothest transaction ever!!!
I went in to look at a new Toyota Tacoma pick up at Prestige. This is the 3rd Tacoma purchased over the past 20 years and my first from Prestige. I was hesitant at first to try a new dealer but I am glad That I did. This dealership is 1st class from the reception area to my salesman Jose Gonzalez (incredibly knowledgable) down to Luis Gonzalez (management). Very no-Nonsense, friendly (NOT PUSHY) attentive service. I had a few title issues on my trade (best value of the 4 dealerships I saw) and these guys went above and beyond to straighten them out for me.....Truly great guys. Would I recommend this dealership to close friends and family.....ABSOLUTELY!!!!!
My wife Rachel & I had an exceptional experience due to Andy Eagle - our salesperson at Prestige Toyota in Ramsey, NJ, just off Route 17 North. There were no hassles, and the price was extremely fair. My spouse traded in her Honda CRV and I traded in my 2012 Hyundai Sonata. My spouse chose the RAV 4, whereas I chose the Prius. We would and have recommended this dealership to our family.
It gets better, this place will sneak window etching bologna into your contract. Actually they don't even bother to put it in the contract, they sneak it it who knows where. And they charge 400 bucks for it. what a scam this place runs. They do not produce a copy of a etching contract I supposedly signed until 4 months after the fact when questioning their other fraudulent activities. Stay away from these clowns. And they call the etching "CSI" to make it sound important. What a crock....
a cut above
Had been told I needed a 3000 dollar battery by another shop. They fixed it for 150. They also fixed some damage my dog had done to the interior with out charging. Honest, hard working, competent.THANKS!
Very smooth and incredible customer service! This is my 3rd Toyota I have purchased from Prestige and have received great customer service every time. They are a no non-sense dealer. It was worth the 1 hour travel.
I have to commend the Service Dept. They are very caring, professional and competent. They know how to treat customers. I brought my 2012 RAV4 in for service on 5/12/16 and as I sat in the waiting room, I could hear how nice all of the Reps talked to others waiting. They explained things and treated everyone with concern. It was nice to see this. I dealt with Ray Mariano, Asst. Service Mgr. and he treated me very nice, and arranged a loaner car since it was going to be several hours to do the work on my vehicle. He has a very pleasant, upbeat personality. He is an asset to the company. Thank you for great service. It's a class operation. Another thing, as my husband and I pulled into the service area with the loaner, large overhead monitors displayed Welcome and our name. That was so neat. It made us smile. It's nice to see them treat older people with respect. Thanks Toyota,
Liars (Of course this is in my own opinion based on my deal)
Full review to be coming soon, but in the meantime do not trust these guys. Just make sure you get everything in writing and review your contract 10 times with a fine tooth comb.
Experience buying a used car at Prestige Toyota
Mike Mangano was a very professional and attentive salesman. He was very patient and took the time to walk us through all the paperwork/processing and answered any questions we had before we purchased our Highlander. He was knowledgable and fair and for this reason I recommend the Prestige Toyota of Ramsey and selecting Mike as your salesman.
Mike mangiano is the best bought 2nd car from him awesome ex
Mike mangano from prestige toyota is an awesome car sales man. He is quick and understanding and seems to care alot about what his customers needs are. We are first time parents and this is the second car we buy from him. We drove 40 minutes to his dealership just because how great he is. Awesome experience no complaints at all just a wonderful and pleasant time. I would recommend this dealership to anyone and especially this particular sales man:)
Buying a new car. Toyota Highlander.
Mike Mangano really helped me out. He is a first class salesman. A really caring person. Took me through the whole car selection experience. Very honest and knowledgable. I recommend him to my friends and family.Thanks Mike,Matthew A.
There are honest and decent people out there
I could not be more thrilled about my experience w/ Prestige Toyota. Michael DiGiacomo, Jason Casale and Nalda Duran are a true dream team. Prestige should be grateful they hired such great individuals. I am thrilled about my purchase and could not be more appreciative of the kindness, compassion and experience I received. I highly recommend Prestige Toyota but, more importantly, its' staff.F. Bisone
January 11, 2016
Visited Raymond Lee on Saturday, January 9th to lease new car for our daughter, Perfectly helpful and knowledgeable service was offered by Mr. Lee. Chose a Scion and picked up this evening-- January 11th. Very good experience!
Excellent Service, thanks to James Zaku & Co..
My husband and I were looking into leasing a second car, and being that we already had wonderful experience at Prestige Lexus, we figured the service at Prestige Toyota would also be superb.. Luckily, we were spot-on! We walked in and we're lucky enough to be linked with James Zaku. James not only took all the time we needed to answer all of our (very detailed) questions and concerns, but he (along with the other fabulous Staff) worked with us to iron out each detail of our deal. We felt comfortable enough to go ahead with our deal, and couldn't be more thrilled with the service.. We know two things for sure: we will absolutely be returning to James when our lease concludes, and will recommend him to anyone ... A true professional!
I had an excellent experience at Prestige Toyota with my salesperson, Mike Mangano. Mike was very responsive to all my questions and did not pressure me into any transactions. His focus was on helping me get the exact price and the car that would make me happy. Mike was very professional and considerate I would recommend him due to his knowledge of product and personal skills. I will be recommending my friends and family.Shirell Holmes
Brad Aiello review
My contact at Toyota service, who i worked with for 5-10 years moved to another dealership. So, i was hoping to work with someone just as good as him. I got lucky. The guy who took his desk was Brad Aiello. A family man, he engaged me in conversation about family and holidays during this time. I was relaxed. He then proceeded to help me get through the service process quickly and efficiently so i could get back to work. I was on call at the hospital later that day and needed to get through the service process efficiently. Brad is young, but very mature, professional, and friendly individual. A class Act. This is the guy i hope to work with for another 5-10 years, if i continue to buy a Toyota, and if you guys don't promote him to a more responsible position in the organization, which i am sure he will surely deserve and succeed at in his career.
Robert Rago at Prestige Toyota
I want to recommend and thank Robert Rago for helping me with my 3rd lease at Prestige Toyota. Always a professional and able to make it happen. Ask for Robert when you visit.
Great dealer great experience !
I had a great experience at this dealer with Jake Morganstein. A no BS no pressure transaction would recommend him due to his knowledge of product and personal skills for sure. I wouldn't hesitate to send my closest of friends or family. He deserves the recommendation .
I have nothing but great things to say about prestige Toyota. The experience was stress free. The staff was welcoming and friendly. Robert Rago made the experience easy. Awesome people!!!!
THIRD TIME IS A CHARM WITH RAV4
This is my third time owning a RAV4 from Prestige Toyota in Ramsey. My sales person Rob Rago was wonderful and very helpful with my requests and questions and worked with me. A great experience from a terrific sales professional. Hopefully, there will be a fourth toyota in the near future. Also, I have to commend Service rep. Chris Budde. Chris is very helpful and responsive with my service needs. Whenever, I had a question he answer right away or would get back to me in a timely manner.
Although the facility update seems exceptional, I believe they need it to do business. We were in negotiations and agreed on a price on a specific vehicle they gave us a VIN # on. They told us the vehicle would be in any day now. Weeks went by. They didn't answer our calls and when they did, they told us there were "shipping problems." Finally, we put feelers out about the problem and came to find the car wasn't even in production yet!!! They were going to have us on the hook and lie to us for months!!! We bought elsewhere for the same price and at least they were honest with us and answered our calls and/or called us back. I would not recommend this dealership to my enemy.
Best experience I ever had working with Jillian Cruz!
Jillian kept everything focused on me, what I needed and wanted in a car. She cared that I got exactly what I wanted and needed!
Robert Rago was excellent to work with!
This my 2 new car from Toyota Prestige.I went to Prestige looking to trade in 15-year old car to a new car. Robert Rago was excellent to work with. He did not pressure me and was professional and patient. He understood all my questions and worked with me. A great experience from a terrific sales professional. This is my 2nd purchase at Prestige and due to these gentlemen, there will certainly be a third!
Good Experience For Car Not Bought
I had a very nice experience test driving and pricing a car at Prestige Toyota earlier this week. The salesperson was very responsive to my questions and our negotiations on both the new car price and my trade-in were conducted in a satisfying manner. Even though I ultimately bought another brand car at a different dealer, I was pleased that my experience at Prestige with this particular salesperson was very positive.
The worst car buying experience
The worst car buying experience ever!!!Was constantly pressured to sign for a car without even seeing it, and i had to wait over 2 1/2 hours (with my pregnant wife and 8month old) for the vehicle to show up so i can look at it and the vehicle was only 30 minutes away!!! I told the salesman my wife needs to eat so we were going to get food and again he tried to have me do the paperwork! And after i signed for the vehicle it wasn't even cleaned properly, there was glue on the rims and stickers on the interior lights and the windows were dirty. And to too top it all off the Manager called me about my survey that i wrote negative things and offered me a "car wash"! So i would have to drive all they way back 30 minutes to them for a $10. Dollar car wash at best! I told him that makes no sense, i get the same car wash from when i service it!!Whats the point of that!! He said he thinks its fair. I said i already cleaned it. And he said i see that nothing i can do can make you happy. He then offered me a little think of touchup paint. Again only worth like $10 dollars. Don't buy from here!!!
great experience dealing with Chris D.
Recently purchased a Highlander with Chris. We had an excellent experience and would strongly recommend him to anyone looking for a new vehicle. He is not a high pressure guy and is very personable. Would definitely go back to him my next car.
Great Customer Service and Experience
After searching online for weeks, our family decided to purchase a used car from Prestige Toyota. After receiving an incredible recommendation from a family friend, we were pointed in the direction of Jake Morganstein and within moments, we knew exactly why he had earned such an incredible reputation. He really knows what he's talking about when it comes to car sales and it was obvious that he did his best to provide us with the best deal possible. Throughout the entire process, Jake never "danced around" a question or made empty promises - it was clear that his customers are his number one priority. He took the time to explain everything in detail and never made us feel pressured to make a decision. He could have just forgotten about us after we signed the paperwork and drove out of the dealership's parking lot with our used car but since purchasing our car, we have heard from Jake many times as he has called to make sure that we are satisfied and that everything is operating smoothly. The kindness and respect that Jake shows his customers is unparalleled and we would ABSOLUTELY recommend him to anyone!
In March 2015 I purchased a 2009 Dodge Challenger. After the first temporary registration expired, I received a second one .Hoping to get my plates I was told there was a problem with the title. They gave me a loaner car. Which I drove for a month after numerous phone calls I was constantly told they are working on it. I received a phone call to bring back this loaner car because it was going up for sale. I had to rearrange my schedule to be there. I was given another loaner car which I am still using.During my time with the first loaner car I called DMV they sent a investigator to see what is causing this problem. I was told they figured it out, I was told a week or two I would have the plates. After calling many times I was told on August 17th they would hand deliver the paperwork to the dealer. I called today, the managers were in a meeting. I left my number and still no call back. I feel this is unacceptable and unprofessional. I feel I should be compensated monthly payments for the time of not driving this car. If I wanted a Toyota Camry I would have bought one....
I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm almost pretty sure you didn't get your job by greeting your boss with that. He was very rude and lazy he told me that I needed to find out what type of fluid that the car needed and for me to find that out was to check under the hood of my car but instead he could just looked in the book to figure that out I waited a whole hour before it actually could use purchase the fluid. This by far was the worst service I've ever had and when I went to complain he lied and said that his name was Matt. never again.
Stay Far Away
Total waste of time going to Prestige Toyota in Ramsey. Stay far away. Being a repeat customer, I was invited to a "VIP EVENT" last Saturday. $7000 off purchase of Camry, $99/month lease Camry, etc..Called 15 minutes before the event, spoke Mark about availability of vehicles. He's told me theres plenty of Camry's in stock and available for $99/month. Arrive 15 minutes later, greeted by salesperson Raul who told there were no vehicles available, then brings me to another Camry $10K more than the one in my invitation. I said I didn't want it. He goes in the 'backroom, comes back and tells me there was actually one left, but at a storage location in Nyack, and would have it delivered to dealership on Monday. He asks for credit card and tells me he got his managers approval to take a $500.00 deposit and hold the car for me. Fast forward to Monday morning, I get a text message from Raul's telling me the Camry had not arrived in Ramsey and would get back to me when it did. He said in the text he tried to call me, but I didn't answer, which was a lie, phone was by my side, no incoming log with his number. Placed a call to his manager Kevin, who called me back and told me a mistake had been made, and the promised car was the wrong year. Told him I was only interested in the $99 offer, he said he would TRY to get me a car by Friday or Saturday. I noticed the $99 promotion still their website, so I call and spoke to Mike, who told me they did have cars available for the $99 lease deal. I asked to double check. He does then tells me there's absolutely cars available, no holds or deposits on them. Call Kevin about conversation with Mike. Kevin calls and tells me that one of the vehicles was a demo, and the other did have a check as a deposit. I then call Nelson Fong, General Manager, and Steve Reedy, General Sales Manager with my concerns. Neither one returned my call. Later Kevin calls to tell me he located a vehicle and will have it delivered on Tuesday, and I can pick it up Wednesday. Tuesday morning, I call Kevin requesting a pick up time and ask for a copy of the lease and all financial details. Not having heard back, I reach out to Nelson and Steve again. No luck. Kevin finally calls advising me my vehicle would be ready next day. I ask for financials again, he directs me to Sam, the finance manager. I call Sam, who insists on reviewing financials over the phone. Sam misstates several of the fees, and adds a few not in listed in the disclaimer. They amount to over $1000. I voice my concern, Sam refers me to Steve his manager. Yes, Steve Reedy, the guy who doesnt return calls. I tried to voice my concerns. He tells me all the mishaps were "honest human error", and that I would have to pay all the fees to lease the vehicle. I agreed, asked when I could pick up my vehicle. He then pulls out of the deal, because of my concerns. When I asked about the deposit Raul had taken. He abruptly ended the call, saying he was never told about the deposit. He called back saying there was no deposit. My bad for not asking for a receipt. He then reiterated his decision to no give me the car. Wednesday, finally get a call from Nelson Fong who had no interest in my concerns. He tells me he doesnt want to do business because, you be somebody who would continuously not be happy with the transition WHAT?! He follows with, its no difference than going to a restaurant and eating food you dont like, and people dont want you to be there. HUH?! Next he tells me he sells 450 cars a month, presumably to make me feel inadequate.Just try and get that $99/month lease....
Great Experience w/ Chris D.
I just purchased a car from Chris D. at Prestige Toyota in Ramsey NJ. He was knowledgeable about the models I drove, kept things light and didn't try to force a sale, and was patient as my wife and I took a bit to make our decision. Everyone on his team was friendly and helpful as well. We'll be back...
Went to turn in my leased Scion.Was handled between 4 salesmen, one more uninterested than the other.2 salesmen went out to do an "inspection" of my vehicle...came back and informed me that I had a broken grill and 2000 dollars worth of damage. I had NEVER so much as bumped the car into anything !!They told me not to worry because they would roll tha amount into my new lease. As a woman, they saw me coming a mile away!! I was not convinced they were being honest, so I went to a different and reputable dealer who had Toyota Leasing come out to do an independent inspection and lo and behold...no damage. None at all.This leaves me wondering where the 2k was going to go?? Maybe they were going to use it for rennovations to their old and dingy building.Simply put..dont go here.
Well Oiled Machine
I called Prestige spoke with Jake and was given great directions to sales office. A few hours later we met Jake, only to find he sells on-line customers and quickly had Michael Digiacomo assist us with our inquiry. Michael Digiacomo was super assisting us with our interests in a sku # for a Rav 4, but was out for demo. Our next sku # for a Vesta proved great for us. and Michael Digiacomo filled us in with all the questions we asked. Michael had us on the road, Helen and I were overwhelmed with the performance of this vehicle. Quiet with all the muster one can get out of a quiet 6 cylinder engine. A nice looking vehicle with lines and curves that shows Style. The sales department works like a well oiled machine, Sales people and Kevin C. manager - Jim Finance Officer - Susan Scardino and others are courteous and polite as never seen before under one roof. This dealership has Toyotas Inventory from A to Z. Thank you Michael Digiacomo and Jake for a job well done,Good luck to you and the dealership. Helen and Joe
Great Service and fair price
I was searching for a Toyota and another brand and came to Prestige. I met with Jody Bachetti and her manager Kevin Cadena. After 10 days and numerous phone calls and emails Kevin/ Jody continued to keep in contact with me and ask if they could assist me in any way- no pressure whatsoever. 4 other dealerships later, Kevin/ Jody gave me a great price for a beautiful Highlander. they were always very courteous and professional. The price was slightly higher than a competitor brand, but I took their price instead due to their professionalism and hard work. They made me extremely happy with the car purchase experience and I should have stuck with them to begin with instead of going to there dealerships (different brand). I would highly recommend Prestige especially Jody Bachetti and Kevin Cadena.
Terrible Customer Service Experience
I came in for my 20k miles service for my wife's 2013 Toyota. I wasn't aware that we were 1 month and 7 days past the 2 year service coverage. When I explained this to Jeff Weiss he told me that his job was to give "facts and figures and not engage in a dialogue with me about my issues." I told Jeff that I don't drive the car and if we were were given a warning that we were approaching a service contract coverage expiration, we would have brought in the car. He then told me that it's not his job to know "what's going on in my life."Jeff was not interested in understanding my frustration of not having information. I wasn't blaming him, Prestige, or trying to skirt around a payment. I was simply looking for some empathy about my frustration about not knowing the data. Eventually, he decided that I was not worth his time and pushed me off to his other colleague, Caroline Siderias. While working with Caroline, Jeff continued to debate with me from across his desk, and I asked him if this is what he considers good customer service? He replied by telling me that "he is not a robot and will respond to anything and anyone." His attitude and poor customer behavior was so bad that even Caroline asked him to "stop" twice. The other service advisors witnessing Jeffs directives towards me all looked confused and kept their heads down. To get yelled at by a Service Advisor was just a flat-out awful way to start a morning.We have been Prestige customers for many, many years. I have also owned many cars through the years from many different brands and this was the first time that a Customer Service Advisor yelled and dismissed me for asking questions and explaining my frustrations. Jeff Weiss stated many times that his job was to give facts and figures and not understand my issues. He dismissed me by asking if I wanted the service or not and was unwilling to show any level of empathy or understanding. He sent me over to his colleague because he felt that he could not work with me and should work with someone else. In my opinion, a Service Advisor would do more than parrot facts and figures on a computer screen and inform me that I should have read the contract my wife signed 2 years ago.This is the worse service attitude I have ever experienced. As I told the Service Director, Bill Troise, this is the kind of behavior that steers customers towards other options. Jeff kept shouting that hes not a robot but by continuously telling me that his job was to give facts and figures and not empathize with my frustration, he ended up exhibiting the behavior of an actual robot. Jeff Weiss should not work directly with customers.Terrible and very frustrating experience.
Great purchase experience thanks to Andre!
From start to finish, Andre made it easy. He followed up in a timely manner and kept me informed about the car I was interested in and made sure I was pleased afterward.Test drove it on the spot and pick it up two days later. I would definitely recommend Toyota, Prestige, and especially Andre to anyone I know.A very satisfied customer!!!
did not honer price match promise
as I was shopping online Prestige called me & said as long as I have a price in writing he will honor the price of course I show up & showed the price holds me up for 30 min & then he says no cant do it tried too come up with all kind of excuses.this is not being honest .
Great experience with Jillian Cruz
Jillian Cruz went above and beyond to make my experience purchasing a certified pre-owned Toyota Corolla smooth and pleasant. She was even able to get me car insurance the same day. I found her to be fast and efficient. Highly recommended. Great experience!
No Strees Purchase
Rob, want to thank you for helping my sister purchase the first vehicle since her husband passed. It was a daunting task, even for a smart, with-it business woman and busy mom. You were attentive and delivered. She can't say enough about how comfortable you made the process. Well done!!
Rob, thank you for making it easy!
I need easy. And Rob made it easy. I was referred to Rob by a close friend and from our first conversation over the phone I felt comfortable with everything. I love my Highlander and am confident that I purchased the right car for me and my needs. Thank you so much!
New car purchase
Both Andre and Mark were extremely helpful and trustworthy. They made sure everything went smooth, and answered all the questions that me and my father had. This is my first new car and I have to say that I left the dealership confident with my choice.
Our Sales Associate, Andre, Went Above and Beyond
Our experience of purchasing a 2015 Toyota Avalon was extremely pleasant. Andre sized up our needs and driving style very accurately and recommended the model that was most appropriate. . The price that we negotiated was extremely fair. Andre then moved mountains to locate the specific exterior and interior color combination that we were seeking. It was like finding a needle in a haystack, but he found the car at another dealership about 65 miles away. The negotiated price stood, so we paid no premium for obtaining the car from another dealer's inventory, which we appreciated. Our new car was delivered within one week of purchase in pristine condition, and Prestige arranged for an in-vehicle tutorial with Ken to guide us through all the features. Ken was extremely knowledgeable and patient. We also appreciated the lack of hard sell on extras when we were paying for the car.We would recommend Prestige Toyota very highly for buying experience and price fairness, and Andre in particular.
Thank you Andre
Andre went above and beyond to get me an excellent deal on my new 2015 Toyota Corolla. Asking all the right questions and listening to what i was looking for, Andre made sure my needs were met. He made the transaction extremely smooth and kept me updated the entire time. I highly recommend anyone who is looking to make a Toyota purchase to do it through Andre.
WORST SALESPERSON EVER !!
Worst experience ever. ROB RAGO was my salesperson, he went to put my plates on and drilled two holes on the bottom of my bumper BELOW WHERE THE LICENSE PLATE SHOULD BE - then, I went back in the next morning looking to get my bumper replaced for the damage ROB RAGO caused and he tries to play it off as if he NEVER drilled the two "license plate distance apart" holes in the back of my bumper. After his deceiving words and lies to his manager DAVID ROAT (who ALSO hung up the phone on me and tried to tell me there's no way ROB RAGO drilled these holes in my car and that I must've gone out, bought a power drill and drilled the holes in my bumper MYSELF - avoiding all responsibilities for their actions) and to myself trying to make everyone believe he didn't cause the drilled holes in my bumper I wouldn't recommend this man to a monkey if they walked into this dealership!! Absolutely horrible attitude he hung up the phone on me when I tried to explain the situation and then did not pursue to help me any further with the damage he caused. After speaking to the Prestige Toyota Vice President who got this issue resolved I would save yourself the trouble and find another dealership to go to. Im still in shock about what this man just did to my car and my experience at Prestige Toyota in Ramsey. When life hands you a drill, DONT GIVE IT TO ROB.
Jillian Cruz is the best!Very organized and helpful.She went above and beyond in working with us on purchasing a new Highlander and certified used Corolla.The whole process was one of the easiest car buying experiences I have had.
Prestige Toyota is a great place. They take car of the customer and the vehicle concerns. Best place Thanks again...
Petty Customer service
Buying a used Toyota from a Toyota dealership should be a better experience. They provided me with ONE (1) key and told me it would be an extra $250 for a second key. $250! Spending over $12,000 wasn't enough to warrant a second key. Nor was it enough to warrant floor mats. Or all my dash lights working. I asked about these items and was basically told "tough luck!" Not happy at all. I would recommend buying a Toyota. From another dealer.
Thank you Jillian Cruz and Rob Rago!!!
Special thanks for Jillian CruzShe made all effort to bring me to dealership twice.Professionalism, patience and kindliness of Jillian Cruz and Rob Ragomade this deal unbeatable.Best team I ever worked with.Thank you!!!
Pleasure to deal with!
Jeff was a pleasure to deal with! He ordered a 2015 Highlander for me and the transaction went very smoothly. The car arrived exactly as ordered and Jeff kept me updated on the progress of the build on a regular basis. I am a long time customer of Prestige and will continue to give them my future business! Thanks Jeff!
Smooth, easy transaction
After locating the vehicle I was looking for at Prestige, Rob Rago worked with me to make the transaction go smoothly. He was professional, knowledgeable and easy to work with. My vehicle was delivered on time as promised. The other team members, Joe Binetti and Joe Nanna, were also professional and very helpfull in making the entire process stress free.
purchasing a toyora tundra 2015 from this deale
Manager for this dealership seems a wise guy , he was rude and tear all paperworks infront of everybody. we had a bad experience from this dealership
Got the Best Deal from Lance Aiello at Prestige...
I looked all over the internet for a pre-owned Corolla and found the best deal was from Lance Aiello at Prestige Toyota. I saved so much money on the price, I was able to ensure nearly 90,000 more miles of worry-free driving with an affordable extended warranty. Even my pastor can't believe what a great deal I received! I would recommend Lance and Prestige to anyone looking for a great car and a great deal!
Great Source for a Used Car
After searching a few months for a used car for my son, I found a great deal at Prestige Pre-Owned in Mahwah, NJ. The entire staff was great and Lance Aiello was very knowledgeable and helpful in making a decision. This place is very trustworthy and what you would expect since associated with the 'Prestige' brand. Highly recommended! Rich E. Mahwah, NJ
Friendly, professional, honest
These guys aren't just about selling you a car, they're great people who make sure that you're happy - even long after the sale has been completed. The car I bought from them was in excellent condition, but there were one or two issues which they handled promptly and without any fuss. I'd buy another car from them tomorrow and I'd recommend them to anyone who's looking to buy a vehicle.
Great Deal and Superior Service
I found my car online and quickly realized the car dealership was 100 miles away from where I lived. For that reason, my first communication with the company was through email and over the phone. I was hesitant to take a 200 mile round trip to a dealer I knew nothing about, but after the conversations I felt confident enough to move forward with the trip. Well to my surprise, I ended up having a wonderful experience. Lance Aiello was my salesperson, and made me feel at ease as soon as I met him. He was very patient with my many questions, as well as the questions of the mechanic friend I dragged along! Lance was very knowledgeable and was able to answer all my questions and make me feel comfortable about making such a large purchase. Joseph Nanna processed my paperwork, and also was very helpful in explaining the different levels of warranties I could purchase. I asked a lot of probably naive questions and he didnt lose his patience with me. :) As far as the car, I bought a 2006 Volvo C7 T5. It was literally the best deal within 100 mile radius of my home! I researched it and couldn't find a better price. The car was just as pictured, and I am very very thrilled and happy with the car and getting many compliments. Thanks again for a great experience, and I will definitely recommend your company to anyone I know looking for a car!
trustable and sincere company
This is my second buying experience with Prestige Toyota.Each time the sale person worked very professional and sincerely.I had very good deal for my Sienna and Rav4.I am enjoying my two cars with my family.I am advertising this company to many of my friends.Thank you Pretige toyota.
#1 Dealership, Bar None!
I think anyone in the market for a new or pre-owned vehicle owe it to themselves, and their checkbook, to visit "Prestige Toyota Pre-Owned in Mahwah NJ". They have a wide spectrum of vehicles with various mileage and years. You will be pleasantly surprised with the selection, and could even bump up a notch to a premium vehicle for an affordable price! Their vehicles are priced to MOVE! Keep thousands in your pocket, its a Win-Win!
Buying My Son A Used Nissan Altima Coupe
The used car business, not always the recipient of the best rap-ore and the brunt of many jokes. That is up until you deal with Lance Aiello of Prestige Toyota, he raises the bar with his professional approach, integrity and honesty. He calls it the way it is. I brought a 2012 Nissan Altima Coupe for my son from him and did most of the deal over the phone. I was not disappointed, it was just as described and we are thrilled with the car! I would refer him to anyone in the market for a used car with confidence. Jules
me custo mucho como bregaro i eselende serbisio i el trato sue eselende no me puedo quejar me tradaro bien i un serbisi buenisimo crasia
I WENT THERE FOR TOYOTA CAMRY 10000 MILES SERVICE AND RECALL WORK. NO WAITING TIME THEY GAVE ME A LOANER CAR AND EXCELLENT SERVICE. I LIKE IT AND I ALREADY RECOMMEND MULTIPLE PEOPLE TO THIS DEALERSHIP AND FOR SERVICE ALSO. THANKS RICHARD.
Dennis and the service team did a great job getting my car fixed and getting it back to me in a timely manner.thanks so much.
Leased 2014 Camry & purchased certified Corolla 7/2014
Chris D'Onofrio, my salesman for 2 car transactions, was attentive, friendly, knowledgeable and patient. He made my first time leasing experience fairly easy for me. Two weeks prior, I purchased a certified pre-owned Corolla, which I am happy with, as well. Expect to spend most of the day if you want to test drive several cars, which I did. The support staff were very friendly and accommodating. Overall. I would highly recommend Prestige Toyota for the sales experience. I hope that the future service experiences will be as pleasant and professional.
This dealership dont honor prices agreed with Internet Sales
I selected this dealership after several email exchanges with other dealers.After about a week of negotiation, the Internet Salesman quoted a fair price for a 2014 Prius C One.I then agreed to visit their store hoping to have a few papers to sign and get my car.Unfortunately, the sales manager told me that internet price was for a car on the lot and he didn't have it.It will cost me another $750 to locate it.I asked him if the Internet salesman quoted me a price of a car he didn't have, something very strange since the sales manager is the one with the last word for a price.Prestige is not to be trusted; they will tell you anything to bring you inside the store and submit you to their high pressure tactics.
Good new car sales experience
I walked into Prestige Toyota last week to trade in my Venza for a new Toyota 4 Runner. Joe Mahecha was very friendly, professionaland patient and got me the best price on the vehicle. He allowed me to test drive 3 different 4 Runners before making my choiceof the SR-5 model. Overall I am impressed with the sales manager Shawn and the finance manager Tony who were very helpfuland got me the best rate, fair money for my trade. My new Toyota was well prepped and I drove it home yesterday. Pleasant experience.
Great sales experience
My salesman, Mr. Andre Moshkovich, was very courteous and friendly in the way he presented the features, benefits and quality of not only the car, but the service that is provided by Prestige Toyota.Mr. Moshkovich made an impression on me that made my decision to purchase a Toyota from Prestige a very comforting decision. I would recommend Mr. Andre Moshkovich to my friends who are looking to purchase or lease a new Toyota.
2011 Toyota Highlander
Good price, nice sales guys. My only problem with the dealership is that, even though I am shipping the car out of the country, they make me pay taxes on the. So basically I just give $1400.00 away for nothing.
Quality service, comfortable atmoshpere
I gave Prestige, and Andre in particular, a rating of 5 in all categories because I was thoroughly satisfied with every aspect of my experience. From start to finish, Andre was helpful, never pushy, and very informative. He tried to understand my personal needs and to get me in a car that suited me. His customer-driven attitude was comforting in what can be a very nerve-racking situation and I know that I can count on him when I have questions in the future.
Excellent service once again at this dealership.
On Saturday, April 26. 2014, I visited this dealership to see about leasing my second Rav 4. On arrival I was promptly greeted by Rosalia Mann and Andre Moshkovich. I had recently been contacted by Rosalia about a special deal being offered by this facility. As I loved my 2011 Rav 4 so much, I was very interested in hearing about leasing a new one. I requested the same salesman I had previously dealt with, Andre M., as my past experience with him had been very positive. The first time I walked into Prestige three years ago, I was only window shopping as I had never owned a Toyota before. Needless to say I left that day a proud new driver of a 2011 Rav 4. Well, on 4/26 I once again left as a proud return driver of a 2014 Rav 4. Rosalia was very friendly and helpful in helping me decide on a color choice as I was not sure of what I wanted. I then went to look at the car with Andre and Rosalia and immediately fell in love with the vehicle. After that Andre an I went back into the showroom to work on the paperwork. He once again made me feel very comfortable and confident in my choice as we filled out the papers. Andre was very kind and helpful and once again made me a very happy Toyota customer. I will definitely recommend Andre, Rosalia and Prestige Toyota of Ramsey to all of my family and friends. P.S. I love, love. love my new Rav 4 and have already received only positive compliments on this car and it's color.
Great Experience... once again
Went in looking for some car options for my growing family. Went back to Prestige because of the great level of service I received the first time when I purchased my 2012 Camry. This time around the experience went just as great. I was treated with the same level of professionalism. Andre was very helpful and was able to provide me with an excellent option. I walked out of there with an amazing 2014 Highlander. I recommend this dealer to anyone in the market for a hassle-free and joyful experience which is exactly what purchasing a new car should be.
EXTRAORDINARY CUSTOMER SERVICE!
The shopping experience for a car can be very tedious and down right unattractive in all sense of the word. My husband and I dealt with different car companies before and had unpleasant experiences. When we set foot in Prestige Toyota it was different. The staff was very courteous and attentive. We was matched with Andre Moshkovich who went over and beyond to meet our needs and took his time explaining every detail. Really made it a pleasant process. He made us feel really comfortable and assured us of our choice being the best by going over pros and cons of the vehicles we had in mind according to our life style. Statements such as "How can we earn your business today" was made and at no point ever felt pressured to purchase anything and felt the sense of Toyota really looking out for our best interest, thanks to Brent Reed. The close out process to finalize the deal was with Jim Adamo, again explained and went over all the paperwork making sure we understood and left with the best deal for us. The excellent service even followed us outside when we picked up our car, the gentleman who explained all the bell and whistles on the car took his time and made sure we knew our new car inside out. Thanks again for superb experience and customer service...oh yeah the awesome car! A+++++
great helpful sale
I give prestige Toyota a great review due the very helpful and friendly sales people. I would recommend them to everybody. if your looking for a Toyota this the place to go to.
Prestige Toyota recommendation
Dealership recommended to me by co-workers. Positive experience. Salesman was courteous, not obnoxious! Don't enjoy buying cars or spending money, but good experience!
Very easy to talk to and work with. No high pressure...
Very easy to talk to and work with. No high pressure hear. Only interest is in customer satisfaction and long term relationship. You can't ask for more than that.
Chris D'Onofrio is a true professional. We purchased...
Chris D'Onofrio is a true professional. We purchased a new 2014 Highlander from him this past March. We have also purchased other vehicles in the past from Chris and Prestige Toyota. He is high energy and works for the clients'. He is to be commended for a job well done and in an industry that sometimes has a bad reputation. Chris represents himself, his industry and the Prestige Automobile family very well.
I had a very good experience buying a new 2014 4Runner...
I had a very good experience buying a new 2014 4Runner from Prestige Toyota in Ramsey. Andre Moshkovich was a very straightforward and fair salesperson. I would recommend Prestige and Andre to any friends and family and will no doubt return to that dealership in the coming years. Thanks Andre!
We knew we wanted a new Camry, but were considering...
We knew we wanted a new Camry, but were considering either a new 2013 or a 2014. Rob Rago understood our concerns and advised and directed us accordingly. At some point we contacted another dealer (because I would feel foolish buying a car without at least some comparison). Rob knew exactly when to make us the "offer we wouldn't refuse." He guided us through the process, and kept to everything he had offered. There were no surprises. Our first visit was February 25th, and we went home with a brand new 2014 Toyota Camry on February 27th.We will certainly direct our friends and family to Prestige, and in particular to Robert Rago, Thank you, Rob.
The man at the entrance desk, might be the manager, was...
The man at the entrance desk, might be the manager, was very helpful and quick in directing us to a sales rep. All transactions went on smoothly and Andre was friendly, made us feel comfortable. He was tried to expedite the process. Except for 2 things, The car took a while to arrive from another location. Secondly, The waiting time to see a financial adviser for final signing of papers was a bit long. I guess maybe they had a lot of customers that day.
WHEN INTRODUCED TO MR. ANDRE MOSHKOVICH I IMMEDIATELY...
WHEN INTRODUCED TO MR. ANDRE MOSHKOVICH I IMMEDIATELY FELT THE KINDNESS IN HIS VOICE. I KNEW HE WAS GOING TO ADVISE ME IN CHOOSING THE BEST DEAL WHEN PURCHASING A 2014 TOYOTA CAMERY LE, AND HE DID...HE UNDERSTOOD WHAT I WANTED COLOR,EXTRAS AND THE PRICE I WAS ABLE TO AFFORD (I AM A WIDOW). THE FRIENDLY ATMOSPHERE AND CO-WORKERS WERE ALSO A PLUS... THIS IS ALSO MY SECOUND BUY FROM PRESTIGE TOYOTA!!!
My husband & I went in to purchase a used Toyota...
My husband & I went in to purchase a used Toyota Camry that we saw online. The origional car that we had in mind was already sold but Andre did provide us w/ a similar choice. He took us out for a test drive & made me feel at ease, he made sure to explain to us every detail of the car during the test drive & answer any questions we had. During the decision process, Andre went our of his way to help us & he related to us in a personal level. My first car buying experience was an excellent one thanks to him!Also the sales manager was very helpful to my husband during the whole process!Thank you!
Everyone was very friendly and courteous, they are very...
Everyone was very friendly and courteous, they are very good salesman but maybe a little to good. After leaving with my new vehicle and looking farther into the deal I signed (I know it's my fault for believing a salesman an not shopping around more before hand) I realized how badly I was taken. I visited two other dealerships and both were extremely cheaper and not more than a few miles away. The closer of the two was almost $100 a month less payment for a vehicle higher optioned than what I received from Prestige and that is some serious money I could have saved. I'm so burned up by the experience I had there it completely ruined the new car experience for me an is all I think about every time I'm driving my new vehicle. I can't wait to get out from under them an return to an honest fair dealership that can be trusted. I tried to trade it in somewhere else but the loan was to new I have to wait a couple yrs... What a nightmare this whole thing is!
When shopping around for a CPO truck I was looking...
When shopping around for a CPO truck I was looking between the Nissan Titan and Toyota Tundra. I had actually went to a Porter Nissan in Delaware to view a Titan but unfortunately it was sold over the weekend and the salesman had me look at a Frontier. I test drove the Frontier and after the test drive I told them I was leaning towards a full size truck. They shook my hand said if we get any in we will let you know and gave me a pressure-free sales experience. I went to Presitge Toyota in Northern Jersey the following day, test drove a Tundra and from the moment I was there, I felt as if I was going to be pressured into buying a truck that day. It started out with a test drive and upon getting back I was asking if they could see what they could do for me. They took my keys to my BMW and took it to get an appraisal. I told them that my credit was excellent and showed them a copy of my report. They told me that they can't run numbers via that report and that they would have to check my credit. I told them if that was the case and they can't run numbers based on the current financing offers for top tier credit then my time up there was done. They hesitated giving my keys back and gave me some line about hard inquires and soft inquires and it won't show up on my credit report and after a good half hour of going back and forth (and still not returning my BMW keys) I said ok do your soft inquiry. The numbers came back as I said they would and they proceeded to give me the financing for top tier. I told them that I was going to go home and talk it over with my wife and I will let them know. They kept me in their financing department and WOULD NOT LET ME LEAVE!!!! I kept telling them that I had to get back to Philly for work and they kept telling me that my keys were on their way and kept trying to make a deal, even though I told them that my wife had the checkbook for the down payment and that nothing could be done that day. It took them an hour to "find" my keys all the while they were badgering me and trying to get me to sign on the dotted line without discussing all the finances over with my wife. I finally was given my keys back, I jumped in my car and never looked back. Low and behold two months later my credit score dropped as Prestige Toyota did THREE hard inquiries on me with Toyota Motor Credit, Prestige Toyota Financing and Bank of America.
I do not tend to do reviews but my experience at Presitge...
I do not tend to do reviews but my experience at Presitge Toyota and with Andre Moshkovich was such a good one I wanted make sure I did one. Andre and the entire team at Presitge was very courteous and professional. I be buying my next car there and I would definitely recommend Andre and this dealership to anyone looking to purchase a Toyota.
Buying a new car is never an easy process. Once you...
Buying a new car is never an easy process. Once you determine which car you want, you need to figure out where you will buy it. There are so many dealerships to pick fromwhere do you start? If you are looking for a Toyota, I recommend starting with Rob Rago of Prestige Toyota in Ramsey, NJ. We can all educate ourselves before we buy a new vehicle. There are many factors that you should take into consideration, e.g. lease deals, interest rates and trade-in values. Once you understand the purchase processfind Rob Rago. He made the buying process easy; he was transparent and honest about the numbers (theyre online anyway for you to find). Rob will make sure that you enjoy the buying experienceeveryone leaves happy! You wont be disappointed when you purchase your new Toyota from Rob Rago.
I have been a Toyota customer for 15 years. I must tell...
I have been a Toyota customer for 15 years. I must tell you I have not had better service by any auto manufacturer than your Mahwah service department. Mr. Craig Malise and his staff are very professional and give excellent service. With service like this I plan to be a Toyota customer forever. I get such a good feeling when I bring my car to this service dealership because I know the work will be done professionally and the service is outstanding. I cannot thank Mr. Malise and his staff enough. Keep up the excellent service. Thank you Robert Morris 201-497-8659 My e-Mail is magicbob33atverizon.net
Having bought and leased many vehicles in my day, It is...
Having bought and leased many vehicles in my day, It is rare to come across a sincere and straight shooting car salesman. Rob made the experience effortless, fair, smooth and fast! Great salesman
This current lease represents our fifth consecutive lease...
This current lease represents our fifth consecutive lease arranged by Prestige Toyota.It is our second consecutive time working with Andre Moshkovich. Andre is a true professional and top notch, when it comes to customer service. He made this a pleasurable experience and worked extremely hard to facilitate the best possible deal for us. He is an asset to Prestige and I will refer prospective clients to him in the future.When this current lease is up, I will look forward to dealing with Andre again.I rate Andre Moshkovich A+++ !
I went into the dealership at 9:00 a.m. and came out with...
I went into the dealership at 9:00 a.m. and came out with a new Yaris less than 2 hours later. Thanks to Ben Zimmer the entire process went smoothly and efficiently. Although I would have liked to have been able to get a lower price after negotiating, everyone at the dealership was knowledgeable, friendly and made the experience a pleasant one.I drove my new red Yaris out of the parking area with a big smile on my face! My thanks to everyone at Prestige.
I am very satisfied with the salesperson and the level of...
I am very satisfied with the salesperson and the level of professionalism demonstrated. I would recommend this dealership and most likely purchase here in the future.
Everything about Prestige Toyota was a pleasure - from...
Everything about Prestige Toyota was a pleasure - from the internet pricing e-mailed to me, to the sales process, to the financing arm, to getting the car ready for me to drive off the lot the same day.Chris Ortega in the internet department was straightforward, and promptly sent me a detailed quote.Maurice Johnson was an A+ salesman - very knowledgeable, and willing to negotiate a fair price.Jim Adamo made the financing part run smoothly - no pressure or arm-twisting here.Jimmy fully explained everthing about the car's Entune system and sent us on our way.All in all, a great experience.
After a week of back in forth about a vehicle that was...
After a week of back in forth about a vehicle that was listed as "in stock" on there website I was told that the car had been sold before I even began inquiring about it. False advertising at its best. These guys will try anything to get a deposit out of you or get you in to the dealership for a car that they don't even have in stock. Filing a complaint with the Better Business Bureau and New Jersey Department of Consumer Affairs today. It is illegal and considered "False Advertising" to claim that you have a vehicle "in stock" when the vehicle was previously sold over a week ago or was never "in stock to begin with". This is also known as "bait and switch" which there are strict laws against. They tried to "switch" me to a different vehicle with less options and a different color for the same price as the vehicle that was listed for sale. This dealer is less than honest and I would NOT even think about returning to there dealership ever again. STAY AWAY!
Rob Rago was professional, friendly, and thorough. He...
Rob Rago was professional, friendly, and thorough. He completed all the tedious paperwork before I came in to finally purchase my new car and was sensitive to my time frame. He worked hard to make my trade-in and purchase affordable. He kept in touch by phone during the few days between my first visit to Prestige and when I picked up my car. He was my salesperson for two previous Toyotas and both of those times he was just as efficient and personable.
We have leased or purchased 12 automobiles in the last 30...
We have leased or purchased 12 automobiles in the last 30 years. Prestige Toyota was far and away our best auto buying experience to-date.Andre Moshkovich provided a very professional approach. He made the decision a pleasant experience. Andre answered all our questions with knowledge and confidence in the product. He is a pleasure to deal with. Joe Nanna is another Prestige professional. Joe thoroughly explained all the financial details. It was also a pleasure to work with him.An auto dealership is only as good as its service organization. George and Eric are the epitome of good service They gave both my wife and myself a good overview of the RAV4 capabilities and features.
We were greeted by Christopher,salesman, who shows us the car we were interested in. Listened to everything we wanted in the car and followed through on almost everything we wanted. This salesman was excellent and tried to accommodate us in every way without pressing us on a sale. We had gone to 2 different dealerships in the Rockland area and another one in Jersey before we went to Prestige, on route 17, If and when we buy another car we will go directly to this dealership and not waste anymore time looking elsewhere. Also, after we purchased our car and picked it up the next day Christopher greeted us and had our car waiting, after it was detailed. In this department we met Ken who explained the workings of the car and I would also recommend him highly. As you can see, we were completely satisfied.
Jorge was so very patient. It was the first day that I...
Jorge was so very patient. It was the first day that I was looking for a new car. Walk out with my Prius V that dayThree days later I came back for some tech help and George Award sat with me in the car and explained everything. I had not fully understood everything the first time a tech went over it with me as the place was closing and I was too exited with my new car to really pay attention.
Great experience. Very happy & would recommend....
Great experience. Very happy & would recommend. Professional. Even though it was almost closing time when I made my final decision I was still able to bring my SUV home that night. Thank you!
Purchased a scion FRS,16 avaiable on lot,Prebiously i had...
Purchased a scion FRS,16 avaiable on lot,Prebiously i had a hard time finding 1 automatic to test drive! since dealership does such a large volume of sales,Scion allows them to discount their scions $500.Internet employees who answer phones are able to answer all my questions/ coordinate my appointment.so when I arrived my trade in was quickly appraised,and my desired car awaited my test drive. Salesperson,Clff Montes was professional,very straight forward,patient, a pleasure to work with. Overall experience excellent.
The overall experience was great. Everyone at Prestige...
The overall experience was great. Everyone at Prestige was very friendly and helpful. They were understanding and it seemed like they were acting in my best interests. They were very patient when it came to negotiating prices and didn't put any pressure on me.
This was just a great experience. Everyone at prestige...
This was just a great experience. Everyone at prestige was very kind and helpful. Buying a car was painless and smooth. Just a great experience.
I was made to feel very comfortable and believed that the...
I was made to feel very comfortable and believed that the employees were acting in my best interests. All my questions and concerns were resolved promptly and forthrightly. The process moved along smoothly and to my satisfaction.
On May 9, 2013 I leased my second vehicle from Prestige...
On May 9, 2013 I leased my second vehicle from Prestige Toyota and it was once again a pleasurable experience. From being courteously greeted by Ashley Marrion, to working with Andre Moshkovich the sales associate, to Finance and the technical personnel everything went smoothly and quickly. Andre was knowledgable about all aspects of the vehicle I was looking to lease (2013 Highlander SE) to knowledge of the vehicle I was going to replace, being able to compare every aspect of both vehicles. The price I was quoted was a fair price and there was no deviation from the price quoted when it came to signing the papers. Getting the paperwork completed with the Finance department was quick, efficient and there were no last minute "Oh, we forgot to tell you about this charge." The Technical experts explained all aspects of the new vehicle and delivery took a little over an hour from beginning to end.Over the past three years I have also used the services of the Prestige Toyota Service Dept. and they are as efficient, accommodating and trustworthy as the sales side of the dealership.I would not hesitate to recommend working with Prestige Toyota above and beyond any other Toyota dealer in the area,
As a repeat customer I was always treated very well. From...
As a repeat customer I was always treated very well. From sales to service the staff was always there for me. From the sales manager ( Dean Cicarella to the salesman (Russell Salslow) to my tech assistants.. Eric and David. it has been a pleasurful experience. I will continue to recommend you in the future.
I would like to express my gratitude and appreciation to...
I would like to express my gratitude and appreciation to George Ikonomakos and staff at Prestige Toyota for the courteous and efficient manner in which my new Camry lease was processed. Again and again I am WOWED by Prestige Toyota's commitment to building customer confidence and satisfaction. Thank you, George, for the time you invested in me. Your intuitive and spontaneous courtesies, expertise, unscripted sales talk, and GREAT DEAL granted me a deeply gratifying experience. Hats off to you and all!
We entered the dealership after receiving an online quote...
We entered the dealership after receiving an online quote early Saturday morning. The greeter introduced us to the internet agent who immediately set us up with a salesman on the floor. Within in 2 hours we had reached an agreement on our trade-in and new purchase, was given a test drive and set up a pick up time for later that afternoon. When we returned, the car was ready and we signed our finicial agreement and left. This was the smoothest car purchase I have encountered.
It was a very good experience. I would recommend others...
It was a very good experience. I would recommend others to this dealership. Rob Rago and Steve Escobar were excellant. The price was the best I could find. I went in because my wife wanted me to get a practical car and I did not want a practical. Yet I bought a very practical one at Prestige.
Generally a good experience...explanation of vehicle...
Generally a good experience...explanation of vehicle equipment/options could have been a bit more precise in light of thefact that I am not familiar with standard/optional equipment
Very happy with my purchase.
Was a little complex the whole process. But in the end everything worked out. I do plan on going back for my next car.
My experience purchasing a Corolla from Prestige was...
My experience purchasing a Corolla from Prestige was completely seamless from start to finish. Everyone I dealt with was extremely helpful and accommodating. I contacted Prestige before purchasing my car requesting information and received a phone call from sales administrator, Michael Mutter, within minutes as well as a detailed e-mail. I met with sales consultant, Tyrone Jackson, who was courteous, professional and was able to answer any questions I had throughout the process. The day I picked up my car I received a thorough lesson on all of the features included. The price, product and staff at Prestige Toyota cannot be beat.
Rudy has always made my service experience pleasant and...
Rudy has always made my service experience pleasant and straight-up. We've had a few tricky situations, resulting in some tough decisions. He has always clearly laid out my options clearly, openly, and honestly. If only our dealings with all customer service professionals could be as real.Thanks Rudy... Keep up the great work... You are Prestige Toyota!
Brett Kalish and Sameh Ghabour made the entire process of...
Brett Kalish and Sameh Ghabour made the entire process of leasing our new car an enjoyable one! They were friendly, considerate and professional. When I spoke Brett on the phone prior to visiting the dealership, he was informative and was able to meet the price we had in mind. When we went to the dealership, Sameh showed us the different options that were available for the Camry. Even though it was late both evenings we were at the showroom, everyone went out of there way to take good care of us. When we came back a few days later to pick up the car, Greg (don't recall his last name) pitched in (I don't think it was his usual his job) because it was late and very busy, to show us every feature of the car. And the gentleman we did the financing with was terrific. We left the showroom very happy in our beautiful new Camry! Would highly recommend buying or leasing a car from this dealership.
Andre was very friendly and helpful, which made the...
Andre was very friendly and helpful, which made the purchasing experience easy and fun. I thought it was really cool how they had us shoot for "March Mania". Not only did you get to enjoy your experience but you also had the chance to win some something as well! Overall a great toyota experience,I feel like I've created a relationship with my sales representative and cant wait to go back and stop in for a visit!
I came in wondering whether I would even consider buying...
I came in wondering whether I would even consider buying a new vehicle, and a day later bought the new 2013 Rav4 at an incredible price. Andre Moshkovich was the salesperson I had the pleasure of doing business with. He said the right things, didn't push me or treat me like just another sale but as a potential life-long customer. Great team, clean business. My father bought a Camry from here before, and being a 2nd-generation customer wi Prestige, I can confidently recommend this Toyota over Rockland, Glen or any others around the Northeastern NJ area.
I had found a Corolla that I was mildly interested in...
I had found a Corolla that I was mildly interested in online and called in to get a closer look at it a couple of days in advance. I asked the dealership to please let me know if the car was sold before I got there as to not waste the trip, and they agreed to do so. I went to a different Toyota dealership on the same day and had asked them to do the same thing. The different dealership called me and told me that the car was still there but when I got there it turned out the car had been sold a few days earlier. Prestige, on the other hand, called me up that morning and said, and I quote, "Unfortunately the car was sold as of 15 minutes ago, but we do have other cars that are similar so if you are still interested you are more than welcome to come in and look at them." After searching for used cars from dealerships for months now, this was the first time that anybody had taken the time to let me know that the car I was specifically coming in to see was no longer in the dealership. Often I would come in the same day I found it and it would be gone, but Steve, one of the managers here, took the time to call me and let me know. I decided to go anyway and look at the cars they had and Steve came out personally to greet me. He introduced me to Tyrone who spend three painstaking (for him) hours looking at cars and trying to match what I wanted. When I found a car I was interested, both Tyrone and Steve sat down with me to negotiate a price that I would be happy with. I have never *ever* met with a dealership that was so invested in meeting my expectations with a vehicle. When I expressed doubts about a car Tyrone went through the Carfax with me on each car and went through the work they did on it when they received it piece by piece, covering every detail so I knew exactly what I was getting. We did this before I took the car out for a test drive. While we were driving, Tyrone would mention, "You'll notice the car doesn't make (this specific noise) which we mentioned was a problem with it when we first received it." As far as dealerships go, Prestige is a first class place where they actually work WITH you and FOR you instead of trying to swindle you into a purchase right away. At Prestige you know exactly what you are getting. I would recommend it to anyone.
From the moment I stepped into the dealership it was a...
From the moment I stepped into the dealership it was a great experience. Everyone that I had contact with was polite, friendly and knowledgeable. I never felt like I was being pressured or pushed into something I didn't really want; they took their time and explained everything to me. The facility itself was bright, clean and comfortable. I will tell anyone who is looking for a new car to take a trip to Prestige Toyota.
He was very helpful and he made purchasing a new car...
He was very helpful and he made purchasing a new car really easy. He knew every answer to all my questions He was also very friendly.
Thank you for everything you guys did very happy with my...
Thank you for everything you guys did very happy with my purchase. Everyone in the office was very attentive and friendly, they made this process as stress less as possible very happy with the car I bought and the customer service everyone provided.
First contact was with Brett. Very good representative...
First contact was with Brett. Very good representative and courteous for the dealership. Came back with a good price to begin negotiations. He then in person handed me over to Andre who took me step by step thru the negotiating process. He was knowledgeable and respectful of all that we spoke about. After the deal was made he quickly filled out the necessary paperwork to expedite the completion of the sale and financing. Thanks for living up to the dealership reputation. This is our fourth car purchased at Prestige Toyota and are glad to be a part of the "family"!
This dealership worked hard to find us a good deal and a...
This dealership worked hard to find us a good deal and a car we love.This was the second car we got there and we will return.Great customer service. Thanks!
I requested an online price quote from Chris Ortega and...
I requested an online price quote from Chris Ortega and this was his response (direct quote): "What if I were to say I wouldnt negotiate until I see that you like the car and had test driven the car? You know that our Prius is the cheapest one on the market. There arent much out there. Youre obviously not contacting us because we are the most expensive." Chris OrtegaInternet Sales Because of this cocky response I decided not to even go in for a test drive at this dealership. Maybe next time you shouldn't act like you're doing someone a favor by "letting" them test drive one of your cars before you talk price. Prestige Toyta? No thank you.
Just purchased a 2013 Highlander SE. I put out an...
Just purchased a 2013 Highlander SE. I put out an internet request for a quote and received it within 24 hours from Prestige. Upon arrival, we were direct to Danny Lawrence. Danny took us for a test drive and did a superb job of showing us the features of the vehicle and answering all of our questions. His professionalism and patience was a big plus and helped us come to a decision to purchase the car. I would highly recommend that anyone looking to buy a Toyota visit Danny Lawrence at Prestige in Ramsey NJ.
Andre was very helpful, patient and knowledgeable on the...
Andre was very helpful, patient and knowledgeable on the vehicle we wanted to purchase. Andre was able to place myself and my family in the vehicle that best suited my budget. He was able to answer my questions, and displayed and deliver great Customer Service.
I purchased my 2012 Camry Hybrid LE from this dealer in...
I purchased my 2012 Camry Hybrid LE from this dealer in October. The first sales person I had, Robert Rago, was very pressuring trying to get me to buy the top of the line Camry which I didn't want, I wanted the base Hybrid model. I had emailed him numerous times that day about the model I wanted, he NEVER emailed me back... After enough of hearing him, I came in the next day ready to try to buy the base model again... the dealership tried to tell me I had to deal with Robert, and he wasn't in. I demanded someone else and went with Jarred. Jarred was one of the best salesman I have ever had..
My wife and I have been leasing Vehicles since 1996 and...
My wife and I have been leasing Vehicles since 1996 and this was by far the best experience we have had with a car dealership. I wish to commend Mr Tyrone Jackson for his professionalism and kindness. I would also like to thank Mr. Jim Adamo for making the entire process an enjoyable one for a change. Many thanks as well to Mr. Eric Bielicka for all his technical support and assistance in setting up the Bluetooth system . Due to the wonderful experience we have had with these dedicated professionals my wife has also decided to lease a Toyota vehicle when her Honda lease is up in the coming year.
Another beautiful car in my life. I just bought a toyota...
Another beautiful car in my life. I just bought a toyota highlander limited 2013 from prestige toyota and extremely happy on the purchase, It was a great deal from prestige toyota compared to other 4 dealers around I went. I was dealing with Luis Oliver he is an excellent sales person, very polite, calm, gentle and professionally well behaved. He spend a lot time with us explained everything and helped to get the car with a great price. He never forced me or put me down in any situation and I liked dealing with such sales person. I strongly recommended this dealer and the agent luis olivier to anyone.On top of all its a great car at that price!! am enjoying my driving.. good luck to others.
WE JUST BOUGHT OUR 3rd CAR IN PRESTIGE TOYOTA, A...
WE JUST BOUGHT OUR 3rd CAR IN PRESTIGE TOYOTA, A HIGHLANDER LIMITED EDITION 2013, AND WE ARE SO HAPPY, I REALLY RECOMENDED THIS CAR DEALER, AND THE SALEMANS LUIS OLIVIER...HE TOOK THE TIME FOR US, AND HELP US WE ALL OUR CONCERNED.THE HIGHLANDER RUN GREAT, IT FEEL GOOD, AND WITH LEATHER SEAT, SUNROOF...WE LOVE IT...BEST CHOICE EVER...MAGGIE AND LUIS HERNANDEZ 2013.
Usually when buying a car my wife and I know exactly what...
Usually when buying a car my wife and I know exactly what we want. However, this time, we were conflicted between a Camry Hybrid, Prius or Prius v. We first visited another Toyota dealer. The salesman barely spoke English and showed impatience at the time we might take to make a decision. He did show us two vehicles but we really couldn't communicate with him. Then we went to Prestige and were greeted first by receptionist and then by sales manager Dean who put us together with Jarred. Jarred showed tremendous knowledge of his product and patience as we looked at a number of cars and went through all of the pros and cons for our needs. Dean then returned and gave us "a first price" but did not resort to any of the old "closer" tactics like "What will it take to get you to buy right now?" He suggested we set up an appointment to return and test drive a few cars. We returned two days later for our appointment where Jarred offered test drives in 3 vehicles, showing us as well their service facility. After almost two hours, we decided the Prius v would serve our needs best. Negotiation over price was very simple. He saw that I had my iPad with me and was constantly referring to TrueCar.com. So he said "Since you are referring to TrueCar.com, pricing is easy." We looked at TrueCar as well as CarsDirect.com, which showed higher prices. After only two trips to his managers, Jarred was able to present a price equivalent to the TrueCar "average", which was very fair for a short-supply and high-demand vehicle. We had to return home to pick up a check and then came back (we live 15 miles away from Prestige and by-passed several Toyota dealers to shop with them). The car was ready. Product specialist (whose name I don't remember) spent lots of time and made certain my wife particularly was comfortable with all of the Advanced Tehcnology Package features. He also then gave tips for driving a hybrid for optimal mileage. I remarked that this was a far more thorough delivery than for our far-more-costly BMW! Jim was very thorough in completing the financial transaction. What was most impressive is unlike most finance managers, he did not even attempt to push those high-margin overpriced aftermarket packages. We could not be more pleased with the car or with this dealership. We did not expect to receive "BMW dealer level of service" at a more mass market store and highly recommend Prestige for customer service, price and overall experience.
Sam was the most helpful friendliest sale person we met....
Sam was the most helpful friendliest sale person we met. He was very respectful and took the time to explain everything to us. Thank you.
My recent experience with this dealership was...
My recent experience with this dealership was outstanding. I purchased a 2013 Avalon and was given a very fair price for both my new car, as well as my trade. Every aspect of the purchase went very smoothly - from working with my salesman Junior Jimenez and sales management, right through delivery when Product Specialist Eric Bielicka did a terrific job explaining the various features of the car.
I have leased one and bought four cars at this dealership...
I have leased one and bought four cars at this dealership over the past twelve years and have referred several people. Although I live in NYC, I make a choice to come back to this dealership in NJ and also bring my car for service. It's a well tuned engine - staff is knowledgeable but not pushy. Process is well handled - timely, thorough, well-paced.Financing arrangements were easy and well managed. I received copies of everything, wasn't rushed and the staff was professional and pelasant to deal with.I was in and out in a few hours. I've had a good experience with each car - two Corollas, one Hybrid Camry and Two Camrys.My 2002 Camry is still running with 130,000 miles. My most recent car was lost in the hurricane and this was the only dealership I would use.I don't see his named listed, but I also dealt with Eric in Delivery who did an excellent job in setting up and advising me on the satellites and internet connections.
This is my second time leasing from Prestige Toyota. I...
This is my second time leasing from Prestige Toyota. I drive all the way from West Orange. Because they are friendly, helpful, and fast, and I feel like they are trustworthy. That has NOT been my experience at other Toyota dealerships .
My experience at Prestige Toyota in Ramsey was pretty...
My experience at Prestige Toyota in Ramsey was pretty pathetic. I was in the market for a new Tacoma pickup. Having done all the research on my own, I knew exactly what I wanted. No truck was available to meet my needs so I inquired about ordering one. While I realize I was ordering a 2013 model and they may not have been out very long, no one at the dealership seemed to know what options were available. My salesperson Janis and the manager Steve Chanis shook my hand stating 4-6 wks for my order and took my deposit. I was renting a car and felt comfortable doing such based on the assurance of the staff. At 4 weeks I stopped in having not heard a thing about my order. Janis stated my truck did not even have a build date and that she expected to have a date soon. At 5 weeks I sent an e-mail about my concerns. Shortly after that I received a call from Janis stating it took 3 weeks for Toyota to accept my order...this was the first I heard of that. I requested a manger's input and then received a call from a Michael Mudder (not sure of spelling there is no listing of him on the website) he called to "clear up" some issues and inform me of the timeline. Not only did I find out my ordered would be delayed some 15 weeks or so but that I was not getting several of the features I had ordered. He frequently bashed Toyota headquarters about keeping them in the dark regarding such matters as what the are producing or discontinuing. Being that I was renting a car during this time I let him know it was unacceptable to me. He stated he would see what was available in the vacinity that might match the truck I ordered. Meanwhile I found 2 matches in Ohio. Michael called me back stating he found 2 similar trucks in Boston area. They were not very close to what I wanted. I asked that he get me 1 of the trucks from Ohio or to get me my money back and I'll get it myself. Next day got a call from manager Steve Chanis to go over my order and things that weren't on the truck I ordered. I gave him same ultimatum he said he would try. Next day he called saying dealers were non-responsive in trading and he would refund my money. Within 10 days I received my new Toyota Tacoma from the super nice people at Toyota West Ohio. I wasted 6 wks waiting for a truck that never came and would not have even been what I ordered. It cost me over $5,000 in rentals and much stress. While I understand that some of this was out of their control, the level of communication and responsiveness was terrible. I would not go back there again, and I am glad I was able to walk away and still get the Toyota I wanted from a dealership 550 miles away.
Everyone at the dealership is pleasant to deal with. Very...
Everyone at the dealership is pleasant to deal with. Very accommodating, friendly, and patient. I worked primarily with Rob Rago, who was very knowledgeable and professional throughout the process. I will refer friends and family to Prestige, and will return there myself next time I'm in the market for a car.
When i first came to this website i did not believe that...
When i first came to this website i did not believe that a dealership could have such a high rating. I thought all of the reviews on here must be false or written by those associated with the dealership. I soon found out i was wrong...I purchased a 2010 Toyota Corolla S for a great price. I first saw the car online and then later came to the dealership to look at it. Unlike other dealerships i went to Prestige keeps their online inventory up to date and actually have what they show online. I got to the car dealership and walked around looking for the Corolla and i found it. I went inside and was greeted right away by a very nice lady. Jorge Cuba then walked up to my family introduced himself and we went outside to look at the Corolla. We took it for a test drive and came back inside to discuss numbers. After conversation with Jorge and Dean Ciccarelli we agreed on a very reasonable price and i decided to purchase the vehicle. I was never rushed, pressured, or talked to in a negative way. Both Jorge & Dean were VERY polite, well spoken, and really took the time to explain all of the details of the car and on a price we were both happy with. I was then taken to speak with the finance guys who ended up being Richard Mith. A very honest gentlemen who will tell you what you need and what you do need. Once again never pressured, never rushed, never anything negative and he took the team to explain everything. I purchased the 8 year bumper to bumper coverage. I put a very good down payment down and am paying a great price on the rest with 1.9% APR for 60 months. The car was washed and a couple of things were fixed that were loose. I am very happy with the purchase and to now be a part of the Prestige family. (They really take pride in their Prestige name.) I suggest people go to this dealership.
I would recommend this dealership to everybody. They...
I would recommend this dealership to everybody. They committed to providing customer service.They offer favorable price,paperwork takes very short time.You can not get unsatisfactory experiences at their dealership.
To make a long wonderful story short because I can speak...
To make a long wonderful story short because I can speak all day..I would like to further thank Maurice Johnson and Stephanie Reynoso for their impeccable customer service skills and Professionalism .. Their patience, knowledge,and information helped me and my wife to pick a vehicle in which we are totally happy with..I highly recommend them.
My first experience with Prestige Toyota is when I sent...
My first experience with Prestige Toyota is when I sent an inquiry about a used 2012 RAV4. I wasn't expecting the response that I got.In previous weeks I had sent inquiries to other Toyota dealerships and I either got no response or the response was several days or a couple weeks earlier.Not with Prestige Toyota. I would have to say that within 90 minutes (or less) I received not only a response to my e-mail but a phone call from Stephanie Reynoso!She was very friendly and professional and she sent me all the information that I would need to make an informed decision about the car that I was interested in.Stephanie next set up a meeting Jorge Cuba and I met with him the following day.Jorge was also very polite, friendly and professional. He took the time to answer all my questions and to take me out for a test drive. He did not pressure me into making an instant commitment. The one thing that I hate is when a dealership figuratively locks all the doors and really tries to pressure to make a deal. I wasn't ready to deal, they recognized that and they continued to work with me.I returned 2 days later with additional questions and I also wanted to look at and test drive other vehicles. Jorge again displayed the proper amount of professionalism, took all the time that I needed and again answered all of my questions.After changing my mind two or three times, we finally struck a deal and Jorge immediately went to work getting all the paperwork done and getting my car prepared and ready for me to take home.Once my car was ready, they took the time to clearly explain all the car's features, bells and whistles. I was never rushed and again all my questions were answered.In less than 2 hours, everything was done and I was on the road in my new Toyota!I would highly recommend Prestige Toyota to all my friends and co-workers.Sincerely,George Haag
This is by far the best dealership I have ever been to. Although I leasd my 2010!toyota rav4 in August of 2010, i still have it and I love it. My salesperson was James Adamo. I told James everything I wanted in a car including color, black. I did everything over the phone because i live in Westchester. James found the car I wanted and matched me with a great deal. No problems. It was fast and smooth. When I went to pick up my car it was ready and simply beautiful. I was treated like I was buying a Mercedes Benz instead of Toyota. The dealership is large and beautiful. They have a separate area for car delivery. They even have a person to explain your car when come to pick it up. All the sales people dress very professional and are outstanding. James Adamo was excellent. I guess that is why he is now promotted. I will be back for my next car.
We have been Toyota lovers forever. I would say that...
We have been Toyota lovers forever. I would say that Prestige Toyota is the nicest. In quality, services, convenience to get to and overall they Value their customers. Since about 2010 we have purchased 3 vehicles from Andre Moshkovich. He has always been friendly, very knowledgeable and always makes sure the customers leave happy. It has been a pleasure to work with him.
My husband and I had researched the car I wanted, the...
My husband and I had researched the car I wanted, the Prius, on the internet, newspapers and visited other dealerships. When my husband, Ray, spoke to the telephone person and told him what we were looking for and our figures for the vehicle the telephone consultant was very accomodating and called my husband back several times. When we finally decided that Prestige had everything in the Prius that I wanted (color, mileage, etc.) we decided to take a ride to the dealership. WHAT A SHOCK !!! We couldn't believe the amount of customer cars, vallets to direct traffic and parking into spaces,and the vast number we could see on the lots. And walking in the door ... soooooo many sales consultants and client service representatives. We received so much attention from the minute we walked in that we didn't know which way to turn !!We were greeted by a very friendly receptionist, Beth-Ann who quickly located the telephone representative that my husband spoke with and he introduced us to Maurice. Maurice is a perfect gentleman and a softspoken, wonderful, and not pushy, salesman. He understood what I wanted in a new car and attended to all of our needs. Maurice realized my excitement at having a new and different car after having 5 Dodge Caravans, over 25 years, for transporting 5 children (who now have their own cars).Now is my time to "downsize" and get better mileage for my 40 minute each way commute to work!!The first car Maurice showed me was the car that I wanted and it was a deal !!! He had my old "mommy van" traded in and got me on my way to being the second Prius (my son bought one 2 years ago and I wanted one ever since) in our "Family of Priuses" !!Love that commercial! It's my favorite.I am so happy with my new car and the telephone and Product speciaists service that come from Prestige, and since then--i keep coming back for "lessons" and everyone is wonderful about helping me learn!THANK YOU MAURICE, I am sure that you will have a long and successful career with the wonderful Prestige Toyota family ! If i ever give up my beautiful "blizzard pearl" Prius, I will definitely be returning to Prestige and especially Maurice for my next Prius !!!!
The reason why I'm giving Andre a high recommendation is...
The reason why I'm giving Andre a high recommendation is because he is friendly, caring, knowledgeable and professional. Despite my financial limits, Andre was able to get me out of a six year old car that was worth less than what I owed on it and into a new car with a much lower interest rate. Andre never gave up on me. We first spoke in July and I told him to call me in October. He did followup and put me in a better car. Having worked in sales, I understand what is means to be a well-rounded salesperson. Andre is the ideal salesperson; honest and patient. The rest of the staff is exceptional too, from Beth Ann Forhecz who brought me water, to Steve Escobar who crunched the numbers and got the approval. There was also the gentleman who helped me pairup my iPhone with Entune. His name is not listed above but he was very patient and knowledgeable. Thanks to all these people, I'll probably never buy a car anywhere else. Thanks you,Max A.
The experiance I had at the dealership was courteous and...
The experiance I had at the dealership was courteous and professional. The saleperson was patient and proffesional. I am very happy Prestige had the specific truck I was looking for. I recomend Prestige Toyota in Ramsey, NJ.
After visiting several other dealerships and doing some...
After visiting several other dealerships and doing some online shopping, I am so happy I chose Prestige Toyota to make my final purchase with. They didn't try to throw any fast ones and Andre Moshkovich was very friendly, very knowledgeable, and extremely helpful! I wouldn't go anywhere else to buy a car.
I recently had one of my Toyota Camry's serviced at...
I recently had one of my Toyota Camry's serviced at Prestige Toyota. I've been going there for at least 20 years because of their service department personnel. I just wanted to mention the new Assistant Mgr. Rudy Espana. He was friendly, patient and very informative about the repairs required. I was worried about my daughter's car and wanted to be assured it would be safe for her to make a long trip. He put me at ease, explained everything so I could understand, and made me feel less anxious. I would hightly recommend using Rudy to anyone who brings their car to Prestige Toyota for service. I'm looking forward to my future service calls with Rudy. I will only go to him!
This is the 2nd pre-owned Toyota we've purchased from...
This is the 2nd pre-owned Toyota we've purchased from Prestige and we are very pleased with the service we received from our sales rep (Andre Moshkovich) as well as the car itself. If you are looking for a reliable, comfortable and safe sedan I strongly recommend the Toyota Camry and I wouldn't go anywhere but Prestige!
We were greeted as soon as we walked into the showroom. ...
We were greeted as soon as we walked into the showroom. The salesman, Andre, came over and introduced himself and asked us to sit down. He was very courteous and helpful and as we spoke,asking him questions, he was very knowledgeable about the company and the Toyota name. Andre took his time answering all our concerns and questions about what kind of car we were looking for and with some input from the manager on the floor we came to an agreement. We never were pressured in any way and they listened to what our needs were and from that information came up with a car that fit our needs. We were totally satisfied with everyone at Prestige Toyota and would recommend Toyota in Ramsey to our family and friends who are looking into leasing/buying a Toyota.
Great experience! I was looking to replace my 9 year old...
Great experience! I was looking to replace my 9 year old Honda Odyssey with either an SUV or a Mini Van with all wheel drive. After some internet searches, I decided to go to Prestige Toyota. When I walked in, I asked for a salesperson who was not pushy as I was just coming in to take a look at the Highlander and the Sienna. Hadn't made up my mind yet about brand or model at this point. Andre was amazing. He spent a lot of time with me explaining the differences between and all the great features of both cars. I decided to take the Sienna for a test drive and Andre even took me over to show me the wonderful service department. Mike also took the time to come out and speak with me. I felt respected, my questions were answered perfectly and I did not feel like I was being pushed in the least. These are really nice guys! I left the dealership to think about what I had learned. The next day I did some additional online research about the cars as well as on what I thought would be a fair price to pay for the car. Andre also called me back to follow-up on my visit. I then decided that the car was for me. I called ahead to tell Mike and Andre that I would be coming in. They were ready for me when I came back and made the buying experience pretty hassle free. I feel the price that I paid was very fair for a car a know I will enjoy for many years to come. I would definitely buy from this dealership again. Andre and Mike were so nice to work with.
It has been a great pleasure dealing with Chris and the...
It has been a great pleasure dealing with Chris and the Prestige Toyota Team. Shopping for a new car is not an easy chore for someone who does this once every three years. Many of the dealerships were just looking to make a quick buck without making sure the customer was completely satisfied. This is quite the oppostite with Chris, Mike, and the Prestige Team. They did not play games and from the very first phone call offered me the best pricing available for the vehicle I was looking for. Also, it was apparent from the beginning they were honest guys and had my concerns and needs top of mind. Prestige also allowed me to do all of the negotiating with them over the phone and email, which was really a huge plus in my decision to work with them. We had numerous emails going back and forth, and like many other dealerships, they never insisted on me going in there to discuss price and negotiate. When I did go in there Chris and the entire Prestige Team made me feel very welcome and took their time walking me through the process of finalizing our agreement. Additionally, after I took home my car I received several calls from Chris, and also a letter thanking me for my business...something I was not expecting so that was definitely a nice touch. If you're looking for a hassle free, honest (and best price), shopping enviroment then Prestige Toyota is definitely the place to go! I will definitely be going back here for my next car!
AS SOON AS I WALKED INTO PRESTIGE, I WAS WARMLY GREETED...
AS SOON AS I WALKED INTO PRESTIGE, I WAS WARMLY GREETED BY MR. JUNIOR JIMENEZ. WE PURCHASED A 2012 TOYOTA HIGHLANDER SE. THIS WAS BY FAR THE BEST EXPERIENCE I HAVE EVER HAD REGARDING A LARGE PURCHASE. MR. JIMENEZ'S KNOWLEDGE, EXPERTISE, PROFESSIONALISM, COURTESY, FRIENDLINESS, AND SINCERITY IS UNPARALLELED. I HIGHLY RECOMMEND PRESTIGE TOYOTA AND WILL CONTINUE TO BOAST ABOUT THE SERVICE PROVIDED BY MR. JIMENEZ. I DEFINITELY PLAN TO CONTINUE DOING BUSINESS HERE AND HAVE ALREADY REFERRED A NUMBER OF FAMILY AND FRIENDS. THANK YOU FOR OPTIMAL SERVICE.
Transmission: Continuously Variable Transmission (CVT)
Body Style: SUV
City: Ramsey, NJ
Engine Type: 2L In-Line 3ZR-FAE
Transmission: 6 speed Automatic
Body Style: Sedan
City: Ramsey, NJ
Engine Type: 3.5L V-Shaped 2GR-FE
Transmission: 8 speed Automatic
Body Style: Minivan
City: Ramsey, NJ
Engine Type: 3.5L V-Shaped 2GR-FKS