Prestige Cadillac

Great cars and salesman

John was excellent salesman made sure we got everything we wanted at the right price.

Poor customer service

On November 11, 2015 we purchased a used 2009 GMC Acadia that we have had in for service five times to date and have ongoing issues with steering and engine problems that remained unresolved even though documented and was previously serviced should be covered either by warranty work or under Premier Protection plan that we purchased additionally at time of sale. Customer satisfaction does not seem to be much of a concern to Prestige Cadillac nor does standing behind their workmanship. Firstly the rack and pinion gear is still leaking and steering binds. These conditions were termed pre existing by Premier agent yet Prestige service technicians determined there is nothing wrong with unit. Secondly service work on the engine for misfiring was a previous problem prior to purchase and remains a problem that was supposedly taken care but now vehicle is running on four cylinders. Being that warranty work or protection coverage will not pay for repairs that should covered we are hoping to reach an agreement to resolve these issues. We were not notified until today there is an additional diagnostic fee we owe upon picking up our vehicle. On the prior service appointments we were not charged the fee. I was told that that was an oversight on the service techs part. I feel as though I can no longer trust in your hands that my vehicle will be serviced properly and that your service department will stand behind their workmanship.

Great service and friendly staff

The staff provides good service and they are friendly. I personally recommend this dealership for a new purchase. service and repairs.

Professional Sales and Service

This is the 2nd Cadillac that I've purchased from Rinke/Prestige. Although I live much closer to a dealership in Novi, I come to Prestige due to the quality experience. At the other dealership I had to take my car in at least a dozen times due to the same quality issue. At Prestige, my low tire pressure issue was resolved swiftly because the Service department representative Brent listened any conveyed the problem to technicians without incident. Prestige is my dealership of choice.

Great buying experience.

Clarice Russell and Laura were wonderful to work with. I enjoyed the whole experience, from ordering my 2016 ELR to getting in it and driving away!

Great Service

It was extremely easy to schedule a service appointment on line. The staff at the service center were friendly and helpful. The waiting area was pleasant and the work was done in a timely fashion.

Great Service

Service Advisor Julius Huff was very helpful and knowledgeable of my vehicle. Handled everything that needed to be done under warrenty,took the worry away for my wife. Great asset to Prestige!! Thank-you ,and will recommend this dealership. Mike G.

Clean dealership. Great service

Bill was more than attentive to my issues and in fact test drove my car to better understand my issues

Great Service!

Brent is fabulous. The service at the dealership is excellent. This is the third Escalade we have bought from him this year.

GREAT SERVICE

BEST SERVICE IN TOWN!!! WILL NEVER GO ANYWHERE ELSE!! BRENT, JULIUS, MARK, AND BILL ARE THE BEST IN TE BUSINESS!!

Fantastic customer service. Thank you Jim Hanley

Jim Hanley made the purchase process amazingly easy. I have never had an easier time purchasing/leasing a vehicle. Great job Jim!!! Thank you:)

GREAT SERVICE AND SALES

AWESOME!!! SERVICE CENTER ROCKS BIG UPS TO BILL, JULIUS, MARK AND THE REST OF THE PRESTIGE TEAM... OH AND USED CARS IS OK TOO!

Great Buying Experience

Salesperson Pat Bugay helped me to get the great deal I wanted at the right price I wanted to pay.

Awesome Dealership with a Excellent Spirit

I love this dealership, especially the sales rep. Clarise Russell. She took her time with me, made sure I understood everything and was very patience. She is awesome.......

Do not buy from here

Prestige Cadillac I recommend you go to a better dealership find one thats understands how to deliver quality, and how to keep up with customer service. I purchased a certified pre owned Cadillac with just over 24,000 mile from Prestige. This vehicle was supposed to be a certified pre-owned vehicle, which ment that it is held to a much higher standard then the average used vehicle. But when you buy a vehicle from prestige Cadillac this is not the case. My vehicle do not list any collision damage during the purchase and the CARFAX does not indicate the front end of the vehicle being repainted. As of right now all the paint is chipping away and I have grey and white specks all over the whole front of my vehicle which shows up very clear because it is a black car. I went back to the dealer and had Don in the body shop look at the vehicle and he told me that he could clearly tell that front end work or front end damage had occurred at some time because the body lines did not line up like you would see from the factory, so it was very clear that a keen eye or maybe just an experianced eye would have saw this immediately. Don told me that the prep for the repaint of the vehicle was done very poorly and as a result is why all the paint is chipping away. I had the service manager and the body shop manager look over the vehicle and all of us agreed that front end work had been done to the vehicle. With that being said I understand if the work was done prior to them receiving the vehicle and selling it to me it could be difficult to determine a bad paint job from a good paint job I personally do not know if the work was done by them or by somebody else but either way, I agreed to take on the burden of payment since they told me there's nothing they could do and they would not fix the vehicle. I asked them if they could at least work with me maybe meet me halfway and share some of the financial burden to have the front end repainted. They did agree to give me up to 10% discount on parts and a small discount in labor which truly doesn't mean much because the bill is over $1,300.00 so what this means is you buy your car from a Prestige Cadillac who's supposed to have experience and health good customer service but in reality you get stuck with another $1,300 bill. Don't expect to get a quality from a place like this and I truly recommend you go to a better dealership I know I will.

Great service

Service Technician was very courteous. The service on my vehicle was completed in 1 hour. The lounge was clean and complimentary snacks and beverages were available. Very pleased with the overall experience.

Great Service

Service is quick, efficient, friendly, and professional. I had a great time and was treated with respect. The customer service was exceptional.

First Time, Great Service Experience

Hello, my name is Derrick Purcell. The vehicle that was brought in for service on Monday, August 10th was brought in for suspension repair. The dealer also took care in servicing one of the brake lights, the bottom trim in the front of the vehicle, as well as replacing the wiper blades all at my request. Overall, I experienced excellent service and I would recommend Prestige Cadillac to anyone!

great service

my two service managers....JULIUS & MARK were the best...made my experience a great one....check on me every half hour....plus..returned me a clean car

Great Service

Clarisse is my salesperson. She is the best. Second car ive bought from her. She makes it seamless for me. I think its best to understand her needs because selling for her isn't a problem. She needs a company to support her.

Clean dealership, very friendly employees

Julius was very friendly and treated me like I was an importantcustomer. He's very efficient at his position. The dealership was veryclean and the waiting room very comfortable.

coming back as long as mr, bill white is there !!

I have all ways been happy with the service but this time I had the pleasure of working with Mr.Bill White, I was very impressed with him. he made me feel like a family member and not just a number !!! He was Super

great service for my first time visit

Drove in for schedule maintenance, my Serice Rep was engaged w/another customer, Mark came & very pleasantly wrote me up for service & indicated that he would have my scheduled Rep Julian come to get me once service was completed. Sent me to the lounge where he said there was coffee & fresh donuts waiting.

Great service, clean facilities

Went in for routine maintenance, oil change and tire rotation. Didn't have to wait long. Car was washed and ready to go.

great service

I went in for a oil change and they checked the car over and found a bad sensor., which they corrected.

Great service

I came in for service.. Service staff was prompt and professional. A Big thank you to Mark Benka for helping me out with a specific situation concerning my wheel locks.

Great Service, Great Staff

Service was prompt, timely and thorough. Staff was courteous, friendly and accommodating as always. Could not ask for a better experience.

Buying a new car

Raffi Jacob, salesperson, was very easy to talk with. He was knowledgeable about the Cadillac brand. He as accessible and friendly. He made sure that I was comfortable with the vehicle.

Clarice Russell is awesome!

After previously leasing 3 Cadillac vehicles. I got out of the market for 10 years. I was ready to lease another Cadillac and Clarice was recommended to me. I left her a voicemail and she returned my call in a matter of minutes. She was so easy to work with, is professional, and is very pleasant. She listened to my concerns and delivered exactly what I requested. When I called her about a minor service issue she offered to come pick up my car for me. This was not necessary but I appreciated the offer. I have truly enjoyed working with her and will definitely get my next Cadillac from her. Thank you Prestige Cadillac and thank you, Clarice!

The best service ever.

Jim Hanley is the best. Very thorough and knowledgeable. Took the time to make sure we knew how to operate all of the new features on our cars. Provided service above and beyond. We are very grateful and appreciate his expertise.

Great Service Representative

My service attendant, Julius, is great and takes the stress out of servicing my car. He is very responsive and takes care of me as well as anyone can. Give him a raise!

Not interested in me or my car's problem

I stopped in the service bay at a non-peak time, only car in the bay. Told the write up guy the accessories compartment on my center console was jammed close, and I read online there was a "trick" to force it back open....could they help me? Guy kept me waiting for 10 minutes while he sat there shuffling papers, then he left to "find a technician". I waited 10 more minutes and nobody came back, so I left. If he didn't have time for this request, he should have told me right from the get go.

Great experience as always!

I was at the Prestige Cadillac body shop this time to get the damages fixed and like always, they did a great job fixing it and made it look like brand new!Thanks and keep up the good work!

Salesman gave me great service.

My salesman, Jim Hanley was kind enough to deliver my car to my home. I live quite a distance from the dealership and I do appreciate the service he provided.

great experience

I love my experience there makes me feel at home Pat Bucay Is my sales person she's the best my father bought a car from her so he recommended her to me this is my second Cadillac CTS I have purchased from her she's a great access for Prestige

Great service

Great service from the Service Department, as always!!!!!!Thanks Will, Dr. (J) Julius and the whole team all the way down to the Porter.

GREAT SERVICE AND CONSIDERATE PERSONNEL

I HAD AN APPOINTMENT AND WAS TAKEN CARE OF IMMEDIATELY , VERY INTERESTED STAFF, TO MAKE SURE THEY TOOK CARE OF ME.

Great Service

I arrived at prestige about 7:45 AM they serviced my car right away there was no waiting, everyone was friendly and extremely nice they offered me coffee and donuts they fixed my car then wash my car just excellent excellent customer service. Mike is the BEST.

Great service

My vehicle was ready on time. Everybody was very helpful and pleasant. Brian Krupp, the finance Manager, is really the reason I keep coming back. He is always friendly and I like the funny ties he wears.

Great Salesman Great Atmosphere / A1

Kevin Lewis was suburb. He got my numbers exactly where I wanted them. I'm looking forward to a long lasting blessed relationship with he and u guys at prestige. Also Clarese and many others made me feel right at home as the deal was in progress

My Experience with Prestige Cadillac

My experience with Prestige Cadillac has always been extremely positive since the first time my husband and I walked through the door and met sales consultant Jim Hanley in January, 2015. Since that time we have purchased 2 cars from him. This was our second experience with the service department and I have found them to be very responsive and accommodating. I highly recommend Prestige Cadillac!

Excellent

Prestige scheduled me in at opening on Saturday. Had issue fixed in 2.5 hours. They kept me updated throughout the time!

Excellent Service

I made an appointment for an oil change with the service rep, he was very pleasant and helpful. They got me in and out within a reasonable time frame as I was only available to bring the car in during my lunch break. They were very accomodating, and they even offered to wash my car after my oil change. I was very pleasantly surprised, they went above and beyond and their outstanding customer service deserves much recognition. I will definitely recommend prestige cadillac to everyone.

Comfortable buying experience

The salesperson, Brent Buttrey, was patience and helpful with the paper work and in explaining the car functions to me. He makes you feel at ease. He has a very pleasant personality!

Great service Department

I went in for a standard oil change. The service department did a 27 point inspection found that my Brakes were down to 3mm and need to be change soon

Excellent customer service

My salesman was absolutely awesome, he was very knowledgable about the product that Cadillac had to offer. Brent was very efficient, he kept me in the loop at all times, he made my leasing experience painless, I would certainly recommend Prestige Cadillac to a friend, and I look forward to many more purchases to come. Great customer service. THANK YOU

great dealership

Great dealership and salesman. Jim Hanley is a great asset to Prestige Cadillac. That is all I have to say.

Great Service & Clean Facitities

The dealer Mr. Derrick Munson works with us to fine the right vehicle that we wanted, he brought out four different Cadillac for us to of prove. He explain all the function the vehicle dose, this is the 5th Cadillac I have had. Mr. Derrick also delivered the vehicle to my home.

Plus 1 Experience! Awesome service, friendly

Brent, the service person was AWESOME!He was polite, friendly, efficient and made me feel comfortable He deserves a raise! I LOVE your dealership keep up the excellent work!

Prestige Cadillac-Excellent dealership

Service was quick and efficient. Sales person, Clarice Russell is one of the best I have ever dealt with in the 30 years of buying and leasing new cars often.

Service, recall and warranty work, Oil change

Overall you did a pretty good job. Mark in service did nice job. My Salesman Jim Handley was very helpful. One big negative was my SXR was given back to me dirty. This is the first time my car was not give back not washed. A little disappointed in that item. It's part of owning a Cadillac.

Great Experience

Pat Bugay was prepared ahead of our meeting, she walked us through all features, Pat made things very convenient and easy. Great experience

disappointed

Made appointment with salesman he stood me up. Was told he was not there when I got there.

Great Service

I always have a great experience bringing my car to this dealership for all the services.My service adviser was very honest and friendly.Very fortunate to have such a place around for all the auto service needs.

Best Car Buying Experience Ever!

A first class operation. Very clean and all around nice facility. The whole experience was quick, professional, and friendly. I highly recommend shopping here.

Recall Service

Everything went extremely well, the work was performed within the time frame that they had indicated it would. The car was washed and clean upon completion of the work.

Everything is great about Prestige Cadillac.

This is the second time I have gotten a new Cadillac from Patricia Bugay and I would not deal with anyone but her. She is so professional and caring and meets my needs. I would definitely choose my next car from Pat.

Great Service!

My issue was dealt with in a professional manner. Each employee with whom I came into contact was pleasant and helpful.

Clean and quiet. Iove the tv in the waiting room!

NEED TO GET A FANCY COFFEE MACHINE MAKER!!! You guys make coffee the old fashion way, not impressive to be at a luxury dealership. All this money we dish out to you guys can we a least get a fancy coffee machine!!!!

Great service, friendly and polite personnel.

It was a busy day at the dealership and the personnel were polite and attentive to my needs. It only took an hour to complete my service issues. I was well pleased.

Awesome service, very well-maintained

My experience was absolutely wonderful, the very kind gentleman who waited on me was awesome and please forgive me for forgetting his name. He was awesome he explain my recall to me and told me what my wait time would be and he got me out sooner than that I love coming to the prestige Cadillac!!!

Very friendly staff. Great waiting area.

Mark took my concern with my brakes. Called me to tell me that new ones were needed in the back. This was on a Friday and they could get it done that day, but I was in no rush to get it before Sat. He called me Saturday and told me the car was ready. I learned then that he had come in on his day off, that they didn't have the parts they needed on Friday but he was able to have someone pick them up from another dealer just to get it finished for me! I am very happy with this dealership.

Great place. Thanks for getting better. .

I got an oil change and I was surprised that it didn't take all day. The timing on the service was great.

Customer service

I was there for 2.5 hrs for the ignition recall/air filter replacement. I wasn't expecting that to take as long as it did. So I was just a little disappointed in how long it took to complete those two items.

Excellent Service, Great Dealership

A great experience. I have had my car serviced here three times and every experience was the even better. I recommended my husband go here also and his experience was the same. James Dick was our service advisor, great guy!

Cadillac crest...KIA service

I brought my new Yukon Denali here for service under the GM service plan. Julius had the truck pulled away before telling me they do not honor the service plan. Picture class then imagine the opposite...that would be my experience. I'm sure a manager will respond with a sorry for the inconvenience. That is not going to change this from being a similar to the way you will be treated at your local KIA dealer.

Great service

It's always a pleasant experience. My salesman Jim Hanley is a consummate professional yet personable. Service was superb. This is my third Cadillac dealership and by the best.

Great service, friendly and helpful

My salesman was extremely friendly and helpful. He did everything he could in order to get me into the car I wanted as quickly as possible. Overall a great experience. Thank you Kevin Lewis

Outsanding buying experience.

Kevin (my sales person) did an outstanding job in keeping me as a customer and went beyond to help me find a vehicle that suited my needs.

Honest and Professional

Sam Hamameh was professional, knowledgeable, courteous and patient. He fixed the multiple problems with my car and made sure that I was in a safe vehicle and back on the road immediately.

New Car Purchase

Absolutely the best car purchase experience I've had in a very long time! From my initial call asking for sales through delivery. Thank you!

Professional and Honest

Clarice Russell is an excellent sales person-knowledgeable and polite. I have purchased and leased cars every 3 years for the past 30 years and the entire experience there was fantastic.

Positive Buying Experience

I have tremendous confidence in my salesperson, John DeGrande. He treats me fairly and goes above and beyond to make certain that I receive top of the line service.

car being repaired

My car is being repaired, covered by warranty, I have a loaner. My car to be ready in a few days.

new vehicle purchase

Dealing with Pat Bogay is always a great experience and we are extremly happy with our new purchase. She always is so knowledgable about the vehicles and is always available to answer any questions that may arise. We have been dealing with Pat for many years and will continue to do so.

Quick and smooth deal

John was very kind and respectful, he helped get me into the car at the price that was right for me. John also knew what was a fair price for my trade in and made it happen. Everything was smooth at delivery and went quickly.

Clean

My experience was excellent! I was given every opportunity to test drive and evaluate any vehicle I was interested in. I found the sales team professional and made the Cadillac experience successful. I purchased a 2005 STS while the dealership was Rinke, and was glad to know the same salesperson, Mr. Lenard Ford, was still there. Lenard made the experience even better, and gracefully answered every question that I had. I also had experience in the past with the Prestige Service Department and feel very satisfied to belong as a customer.

Couldn't address all my service needs

Disappointing that the service advisor, Sam, told me that they could change my oil, but due to vacations could not look at my broken seat. I'm a busy guy, and when I get a block of three hours to have my car worked over, I'd like to get things done. I miss Rinke Cadillac and somehow believe the transition to Prestige has been a step down.

Great service

My service was prompt, courteous and well done. This is my third visit and my vehicle has found a new home.

Prestige Cadillac

Very nice, care about what you want and your needs, also fast and completely professional , well dressed, and groomed and hard working, thanks so very much, I'm happy!

Fantastic Service

Best service I have received in quite a long time. Great communication, expedient and friendly service. I would highly recommend Prestige to other people.

Very well run dealership

Everyone is always so cordial and goes out of the way to make everything right. Always a pleasure to do business at this dealership.Thank you so much.

EXCELLENT SALES & SERVICE

Can't say enough good things about my sales person Jim HanleyJim did a wonderful job in helping me get the car I wanted and explaining all the great features of my new CTS.

Pothole woes

Not a lot of fun to have to spend $304.03 because of the potholes. However, the tire was in stock, the work was done quickly (thanks Sam and Brent), and it was made known to me that there is a slight dent on the inside of the wheel so if I notice any unacceptble vibration the repair is to replace the wheel.

great service

Just had my caddys' oil and filter change and routine tire rotation done at this dealership and it's always a great experience bringing my car here for regular maintenance. My service adviser was Sam hamameh ,took really good care of my car ...definitely recommend this dealership for all the services they offer!

Wonderful Service

It was a very professional and effortless visit. Service was quick, waiting area comfortable and vehicle was in excellent condition when I got it back... washed inside and out! Wonderful service :)

Great Service

I had a oil change on my SRX. My service tech. was very polite an a pleasure to talk to. He got me in and out in less than 30 min. I sat in a comfortable lounge while I waited.

Great service

This is the second time I had my car serviced at this dealership and each time I received great customer service.

Great Service

I am 29 years old and Prestige Cadillac still took the time to seriously consider me as a customer, especially with me looking at the 2014 CTS VSport. I was thrilled that they did this, and also thrilled that they were able to work with me on pricing that I was willing to pay. I was exceedingly happy with Prestige Cadillac.I suggest people go to Prestige Cadillac over Cadillac of Novi. Novi did not take me seriously.

Great experience all around

Extremely accomodating from the initial call for an appointment to driving off the lot. Will definately bring future Cadillacs to Prestige for any concern in the future.

Excellent Service, Great Staff

From the time I arrived I was treated very well, everyone was friendly and professional. It was probably one of the best experiences I have had at a dealership for service. The staff was knowledge about the service I was asking and checked for any Cadillac updates. This was my first time at Prestige Cadillac. I will be returning and referring.

Service visit

I came to the service department to have my phone synced to my vehicle because it wasn't working properly. Your staff informed me that my phone's Bluetooth was not in the on position, so it was my fault. They were very nice & I apologized for my ignorance.

Great Service

Prestige filled in the gap when another Cadillac dealership, Les Stafford, dropped the ball. Sam in Service provided excellent help and kept me in the loop on all conversations with the insurance broker regarding my tire instance.

Friendly employees, excellent service.

The excellent service began the moment I entered the dealership. The attendant greeted me as I exited my vehicle. He inquired as to the purpose of my visit and immediately proceeded to fulfill the request. The service was prompt, efficient and curteous.

FAST, COURTEOUS PERSONAL SERVICE AT CADILLAC DEALE

When I called to make an appointment to have my car repaired, my salesman set up the appointment for repair, was there to greet us when we arrived. He then took care of the car and got us settled in the customer lounge. When the mechanics were through with the car, our salesman was there again to tell us. He then took time to answer some questions for us and to help us with some of the spiffy gadgets on our car. Thank you for the excellent service. J.Kulchycki

You have my permission!!!!!!

It is a wonderful feeling to have your salesperson spend time with you after the purchase of your vehicle.You get the feeling that selling cars is their profession not who they are.

Scheduled maintenance

I took in vehicle for 10k service and they did not rotate tires. I thought you have a scheduled maintenance program that recommends tires are to be rotated at 7k.

check engine light

I was taken care of right away, notified of my cost before work was performed but the coffee in the waiting room was cold

Outstanding Customer Service from Sales & Service

I have been customer of the dealership at this location since 1990 and have always been pleased with the expertise, professionalism and performance of the sales and service staffs.

Great service!

John DeGrande provided excellent service - I highly recommend!

Great service on a new car.

I went to Prestige Cadillac for an oil change. I left Prestige with a new car. I am very pleased with my selection and I am sure to enjoy my new car.

Great service

Sam was excellent and took very good care of me. He kept me updated and got me in and out in a timely manner.

Fantastic sales sevice

John DeGrande was so patient informative and an outstanding person to deal with. This is why we keep coming back.

Excellent service, attentive to my comfort

Everyone was very friendly and welcoming. They were prepared to assist even though I was there with another sales person.

Professional Salesperson

It was fantastic. Ms. Clarice Russell exuded professionalism and she was enthusiastic about the vehicle. The process from the ordering of the car, financing , to explaining the features was excellent. I have purchased Cadillac's for forty two years. My experience with Prestige Cadillac was the best !!

Great service! Great staff!

As soon as I walked into the service department, I was greater by Basil Rafidi. He was very pleasant and got my car ready for servicing. He told me it would be about 45 minutes to an hour. Forty-five minutes later ,he told me my car was done and everything looked good. I drove aWay in a clean car! Thanks everyone!

Oil Change and Tire Rotation

Basil, my service consultant, is new to me in the service department at Prestige Cadillac. He could not have been more efficient or kind. I am handicapped and he helped me with my walker, all the while making me feel comfortable and respected. He is an asset to the service department and I will be comfortable taking my vehicle there in the future. In fact, everyone there was extremely friendly and it makes getting my car serviced not such a chore.

Great Service!

My experience at Prestige is always satisfactory...the crew shows much concern and respect any Cadillac owner should deserve .My service manager was BASIL ,very polite and honest.Five star service ,Five star crew!

Service

Brent Buttrey is great - he picked up my car from work for an oil change. Very convenient! I've been buying from him for over 10 years now.

Top Quality Customer Service

I feel Brent was very patient through the process. He made sure I was getting the best deal possible. I highly recommend Brent and Prestige.

Awesome service! Thank you Sam

I was in a bind. My wipers started going crazy while out on the road, I called Prestige because I was near them, SAM in service bent over backwards to get me in quickly and get me back on the road. It became obvious that SAM and others at Prestige actually cared about taking care of their customers and ensuring they have a positive experience ( a trait becoming less common at some dealerships). I want to personally thank Sam for all his help and his eagerness to assist me. I came back for an oil change and am anticipating buying tires from Prestige based solely on how I was treated my first time there. I'm even seriously contemplating making my next vehicle purchase at Prestige because of the great customer service I have received so far. Thank you for restoring my "faith" in auto dealerships and service. Great service truly is rewarding.

Satisfied Customer

My husband and I have been dealing with Rinke Cadillac for over 30 years and have always been pleased. Was a bit aprehensive about the Prestige takeover, however, the experience was the same. As always the showroom and service department are very presentable, the employees very curtious and the service is great - we will continue being satisfied customers.

Special attention at every visit

I always feel like your favorite customer when ever I come to this dealership. Whether I plan on buying a new vehicle or coming in for a service issue it's always a good experience.

Efficient and speedy service

The service to my car was done efficiently and it was done in a timely manner. However, I was disappointed that I did not receive the complimentary car wash, and I was surprised to find my wheel lock just lying on my passenger seat.

Hurray! Service Hours on Saturday, too!!

I am so delighted that the service department is now open on Saturday; this is a great improvement for people who are employed. The service people were very friendly and knowledgeable.

Great Service

The service was very bad when this dealership changed over but I must say It was great on this visit

Wonderful service, service rep is wonderful and se

Very good my sales representative is wonderful, the service I received was A1 and the service guys are great. You will be glad you went to Prestige Cadillac.

Great everything

We were leaving in the morning to drive down to Florida and the car battery was dead. I called OnStar and a nice man came out from prestige and got the car started. I went straight to the dealership and they took me right in before they opened and replaced the battery and checked out everything. We were then on our way. Thank you Prestige. I'll see u in the spring for my oil change and check up!!

Great Service

It was very enjoyable. My salesperson was very knowledgeable, and made the whole process fun. She made sure I knew about all discounts that I could use.

Great customer care.

Our sales person found the exact SRX we desired and made all of the paper work and delivery process very fast and convenient.

Excellent experience!

Excellent experience due to the professional salesmanship of Rodney Burgess. He is the primary reason I keep coming back! This is my second vehicle, and I look forward to the third!

Great service, friendly staff

Service write up staff (Jim in my visit) was very helpful. The part for my speaker was not available and had to be ordered. I was notified as soon as part received so I could bring my car back in for part replacement. Speaker seems to be acting up again so I might have to bring the car back in for further checkup.

Great service would recommend

Extremely polite service department and very helpful! A wonderful experience would recommend this dealership 100 percent to everyone.Very clean and orgianized, a delete to be there

Exceptional staff in sales and service.

As usual, the experience was excellent. I want to mention thehelp from the porter, Sean, who went out of his way on his own. He volunteered to clean the rubber floor mat on the driver's side without being asked. Unexpected but appreciated.

Prestige Cadillac - " The name says it all "

The service department staff is the best all around. During my visit I had the pleasure of meeting Mr. G. Jackson, President and CEO of Prestige Cadillac. He was very nice and took the time to talk with me. That made me feel good that a person with his status cared about a little guy like me. It was an experience that I will never forget. Jim and Basil was very professional as usual. Keep-up the great service and you will have me as a client for life. Thanks, David Holliday

service and dealers

Rinke Cadillac is the best dealer on the planet there is no other they're experience ,helpful,respectful, honest and friendly and they know what they're doing i would't go to no other dealer but Rinke Cadillac I'm a Rinke Cadillac customer 4 life

Wonderful!

My service experiences at Rinke have always been fantastic. Kris and Jim are always professional and courteous.

satisfied customer

We live in Iowa & were looking for a low mileage cadillac. We turned to the internet which greatly broadened our choices when we didn't find what we were looking for locally. Vince Edwards with Rinke Cadillac in Warren Michigan worked with us & found a low miles certified pre-owned vehicle that fit our wants and desires in a vehicle. He made this transaction so smooth and simple. I was unable to go finalize the trade-in so my wife drove the 2002 car up to Detroit and traded vehicles since Vince had everything prearranged. All went smooth & we love the car. Vince got her all set up with On Star, went over all the details & use of car systems and she was safely on her 12 hour journey back to Iowa. We highly and totally recommend Rinke Cadillac and would/will do business with them in the future. They are a class act business and again "Thank you Vince and RinkeCadillac for making the purchase of a car so enjoyable". Carroll & Linda

2009 Cadillac AWD Premium Collection

From the moment I called to inquire about the vehicle to the moment I got to the dealership was a very positive experience. From the time I arrive to out the door with the vehicle was the shortest I ever experienced. I am very happy with my vehicle and with the service received. I would recommend this dealership to a friend. I am sure I'll be back for my wife's car.

Dr. Ben Casey.....Vince Edwards was the BEST!

I bought online, but Vince was HONEST, and conveyed the car EXACTLY as it was. Great experience, and altho it MAY be only the one, he was great. Got us at the airport, delivered the car...filled it with gas. Days later (now home) I realized a manual was missing....called Vince and a couple days later I had it. GREAT place to buy but Vince was the bomb!

John Munro

I purchased a 2008 Escalade from John Munro. The transaction was seamless and handled quickly.

Great buying experience!

I had a very good car buying experience with the Rinke Cadillac dealer. I found the 2011 Cadillac Escalade platinum Hybrid on the internet for a very reasonable price. After making a phone call with Pre-Owned Sales rep. Jason Anderegg, I made the decision to trade-in my 08' Mercedes GL320 SUV. I drove over 850 miles from Kansas to make the purchase/trade-in. Jason was very knowledgeable, honest and provided me with a great amount of information on my newly purchased car. The trip to MotorCity went very well, We really appreciate all the help and the excellent service the sales rep and dealership offered. This has been a great car purchase experience. I have no complaints on the new car, the 1900 mile drive over, and the price.

My first Cadillac...

I recently purchased my first Cadillac and it was a big step from my 1998 Suburban ;-). The purchase process was completely painless and dare I say enjoyable. The car was prepped, cleaned and ready to go with paperwork all set on the same day I decided to purchase the car. Rinke Cadillac strongly stands behind the sale and quality of the car when I had a concern over the finish on the fog lamp bezels. They have earned a future customer and I sure share that opinion with people I know. Thanks Penske Rinke Cadillac!

Great service from Sales

Rinke really delivers. Jason Anderegg is the best. I was looking for some specific features in a used car and Jason called me when he found it and I bought the car that very same day.

Rinke

we bought a 2008 Cadillac CTS from Rinke Cadillac. Our salesman John Munroe was great. the service staff had been great correcting any problems we have had. would definitely recommend to a friend. Thanks

Purchasing Used car

I came in looking to buy a CTS. The same day I left with a great CTS! The process did not take that long, organized and informative. I would definately come back to this dealership.

Mister

If your Service & parts are as good as your sales department, then I have found anew dealer home! Your salesman is totally GOP drawer in en very aspect of the sales experience. A truly enjoyable time.

Nice Guy

Rodney Burgess was a fantastic salesman. He allowed the product sell itself without pressure. I have recommended friends to him!