Premier Kia

New car right price

Greg was great. Got me in a new car at price I wanted. Was in and out in a short time.

Greg was great.

Greg was great. Got me in a new car at the price I wanted. Was in and out in a short time.

Job well done

Car wouldn't start. Had car towed to dealership at 4am. I left my car and keys at the dealership unattended. I left my keys in a box behind the service door with my business card attached. Jason called me promptly and early at 655am and immediately got working on my problem. less than 5 hours later my car had been tested, the problem was diagnosed, the alternator was changed, paid for, and ready for pick up.

No contact

Received an email saying they got my request for info. And nothing other than that. If the car was sold at least let me know. But I got nothing.

Very positive experience

2011 Sorrento, transmission problems. Ray handled the problem quickly and with as little inconvenience as possible.

Expected good service, received good service

Came in for a 60,000 miles service. I originally went on line and started a chat. I wanted to know how much would it be and what was involved. I could not get an answer on line timely, so I called the dealership. Ray answered my questions an even offered a 10% discount as a loyal customer.

Great Service, Great Cars

Ray was my service writer and he had my vehicles in and out in an acceptable amount of time

Not Honest

I found a Dodge Durango through their site off Cars.com and I contacted them to see if they still had it. I traveled 3 hours from my home to buy the vehicle with cash in hand. I called several time before I got there to let them know I was on my way there and not to sell my vehicle .They said it was there and they are waiting on me. When I got there they sent us to the back lot where they have used cars at with a young salesman. They told him once we back there to tell us the car I wanted was sold but I was free to choose another off lot. They said they sold vehicle I wanted 45 minutes before I got there and 20 minutes earlier I had called and they told me on phone it was there. I was so mad ,So before you even think about buying there you need to make sure they have vehicle and can send you paperwork on it being there. I should of asked for papers to prove it was there, but I took them for their word. They wanted to get me there and sell me another car I did not want.

The Best

Because I bought my car at this place, I always have it serviced here too. Always satisfied with the great service and care at this dealership

Best Job

Dorian was extremely patient and helpful. A very conscientious salesman.

Wonderful place to buy

my Kia may be listed under my husbands name Carey Huguet Service was quick and good I have never had any problem will service. Mary Lynn Huguet

Good Job

Top notch from start to finish..................................

Great Job

Ed was a great salesman. He answered all my questions and was very patient. He kept me informed of new shipments and made the car buying experience a breeze.

Fantastic service & great cars

Buying a new vehicle is not always a pleasurable experience but dealing with Ed changed my opinion. Premier did not have the vehicle I wanted but Ed found the vehicle and had it at Premier same day. He is knowledgeable of the vehicles he sells. He answered all my questions and I was treated with respect. I was satisfied with the deal we made and it was reached in a reasonable time frame. Ed is a asset to your dealership. Most important, I love my Kia Sorento

Very Happy

Very good experience. They took care of me right away and had me in and out the door in no time.

Happy Customer

John Love lived up to his name, he was lovely. It was a pleasure doing business with him.

Happy Customer

it very exceptional service, great customer service

Very Happy

He was very helpful, I called to see if I could get my oil changed that day. I was in at 3 and out by 4:10. Considering I didn't have an appt. I was fine with the wait. I also had some concerns with my vehicle making a weird noise after it rained and he checked that too! The only thing I wished is for the front part of my car to be vacuumed like the other companies that do oil changes do.

Awesome experience

My experience at Kia's dealership was great. The dealer made the experience very easy for me, and encourage my wife and I. This was on of the best service experiences I have ever had. I look forward to going back to buy another car when the time is right.

Wonderful place to buy

The reason for my visit was a routine oil change. I was helped right away, and was treated in a very considerate, professional manner. From what I can tell, the service was done correctly. My only disappointment is that I had to wait for 1 1/2 hours. For something this "routine", I may opt for a more expedited service such as a 5 Minute Oil location.

excellent

Alex was very knowledgeable and set callback expectations that he followed through on without me having to contact him.

Great Experience

In and out for routine servicing. Good advice and friendly service.

Fantastic service & great cars

very good service with a limit amount of wait time..

Terrible Customer Service

Terrible service. Can't get simple answers to simple questions...yes or no...is the car on your site still available? Several emails, several emails, multiple sales reps, still no answers!! If you sold it, take it off your site & tell me it's not available.

Great Customer Service

Very friendly, service done in a timely manner,.....................

WONDERFUL

When I bring my car in for service I always look for Ray(who is always there) I am ALWAYS treated with respect and kindness.Thanks one more time Ray!!!

wonderful

Had a problem with the stereo. It was fixed promptly and everyone was very courteous.

Clean Facilities

I was there to long...................... ..............

Excellent

I was not greeted by anyone when I first arrived at the dealership. I had to walk inside the showroom and ask around for a salesperson. Alex was very pleasant.He was young and it was easy to tell that he was still learning. For many of the questions I asked he had to walk in the back to get an answer. I understand that it takes some time for a new salesman to learn so this really didn't bother me. His youth and eagerness more than made up for his inexperience.

Excellent Treatment

Extremly Help ful Very Kind!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent

Jason is very nice and doesn't try to sell me things I didn't ask for while I'm there.

Excellent

At first I thought that I would be unable to get a new vehicle because I did not have any money to put down. Then before I knew it Mr. Brian came back and said that I got the car. I was very pleased and excited. The one thing is that I had presented a certificate for $500.00 off and a free ipad, but I never received that ipad as of yet. I called the office but the lady has not returned my call.

Great service

I had a wonderful experience purchasing my car at Premier Kia. Dorian Jones was a pleasure to work with. I was in almost constant contact with him over a two week period. We exchanged numerous emails and phone calls. He answered so many questions from me, and ultimately helped me get the exact car that I wanted at a fair price. I LOVE my Kia Forte! Thank you Dorian! You are the best!

excellent

Guy was very kind to myself and my daughter. She had us in and out in, what I think was, less than an hour.

great deal

Pretty fast oil change for a dealership. I plan to return for my next one.

Great Customer Service

The staff was very professional and helpful to my needs. I was very appreciative of their providing me a way to get to work after dropping off my car for service. I was looking for a place to service my vehicles and I am glad I found Premier Kia. I will definitely use your service department from this point forward and recommend you to my friends and family.

Very Pleased

came for oil change and ended up getting 30,000 check-up .........................

Awful Service Experience

I had a 2006 Rio. I had just replaced a timing belt and had brought the car into Kia for another check up. I had needed some recall or warranty work and also needed to replace the catalytic converter. Upon the dealership inspecting the car, told them to replace the converter and all recall and repairs that needed be done under warranty. They had to order the catalytic converter so I was in a rental until the car was fixed. I was not kept up to date with the service. I was told my car would be done in about a week. My car was in the shop for almost 3 and while they were giving me the run around I was stuck with $300 rental bill. I called to check up on the vehicle and was told that the part was in when in fact it had not arrived for another 4 days. I know I was getting warranty work done but the service was awful. Will never return. In fact, bought a new Hyundai a year ago and requested at least 5 times for Kia to take me off of their call list and yet they still call me to tell me I need work or service on the car I don't even have. Worst experience ever. They are obviously desperate for service.

Definitely Coming back

Great service, thanks for taking care of my sorento.........................................

Awesome experience

Ben was very helpful, and answered any questions that I had. He helped me all the way through my purchase. He also made sure my vehicle was taken care of. I will definitely be returning to purchase my next vehicle.

My perfect shopping experience

great experience thanks for helping i purchase a great car.

Wonderful

Service was quick and efficient as usual. ! ! ! ! ! ! ! ! ! !

Fantastic Job

My representative was courteous and helpful. He listened to my needs and delivered on that. Picking up my car took less than an hour from start to finish. I would definitely recommend Premier Kia and Brian to others.

Fantastic

Outstanding. No hassle. Right price. Quick service and friendly. Taylor was great to work with. Thanks

Fantastic

I never dreamed I would get approved for a new vehicle. Sir Victor and Shawn in Finance went above and beyond to get me financed. Very grateful,I love my new car! Thanks to all of your staff they were all very courteous.

The Best Service

It was great!!! Very friendly people.......................................

Great Customer Service

Scott was very upfront about my service and mindful of my time. I am glad I went when I did.

EXcellent

My experience started with another sales person from Kia calling about car specials being offered. After arriving at Kia the person who called me did not acknowledge me, but told another salesperson to come and speak with me. Mr. Corey was told a different story than the one I actually told him. But what made the difference with Mr. Corey is that he said "Ms. Carleen I don't know what you were told but I am not like that and we are going to start over. He said my nane is Corey Love; how can I help you?" From that moment on I knew something positive was going to happen. If I have any family members/friends in need of a vehicle, I promise I will refer all to Mr. Corey "Love" Bell of Premier Kia of Kenner.

EXcellent

The service was done in a timely manner ! ! ! ! ! ! ! ! ! ! !

Good Service

I generally have good experiences at Premier KIA however, this time my car was at the dealership for 5 days while waiting for a fuel pump to be ordered and replaced which left me and my infant son without a car the entire time. Would have been nice if a rental had been offered.

Great Service

Kawana was very pleasant and helpful with her service. She is the whole reason why I purchased a vehicle today

Excellent

Very friendly and knowlegdeable staff. Vehicle was serviced in time stated.Reasonable prices.The guy Ray in the service department went out of his way to make my visit as nice as possible.I would recommend this place to others.

Good Job

I wouldn't change a thing! Thanks Mr. Love!.............................

Excellent

awesome, awesome, awesome!! extremely satisfied!!if your ready for a new car see him, brian cowart!! he went out his way to find me the perfect car i wanted!! best sales person ever!! go see him. :)

Good Service

My expereience with Premier Kia has been very positive. I have gone in for 2 oil changes and replacement of one part and the service department has been awewsome. When one walks in the service dept. immediately to the left is the most courteous and helpful young man. He will do as much as he can to assist you with your vehicle. This young man is really an asset to your team!

Excellent

I came in a few weeks ago and looked at the 2013 Optimas. I decided to get the 2014 because they were so kind and made a great deal.

DISAPPOINTED!

Salesman didn't take the time to show us Kia's used car stock once I told him my price range which was between 5 to 6k. Tried to put us into a dump of a car with an arrogant attitude and now I see on their website there are a number of used vehicles in that price range. Sad! Now I remember why I can't stand these ppl.... Made a deal down the street...Thanks Kia!

Excellent

100% great help. If possible raise is brought up or movement to higher managment he should be considered asap. Good workers are always hard to find but he showed that they are still out there.

Great Customer Service

Great and friendly staff. Looking to help not just sell you cars. See Mr. Love, he is great

mr maybank

all the used cars online was not there that they told me they was there

Trying 2 get over

I was looking at a dodge challenger and it was fully loaded and I went to the dealership told me that if I wanted he rims then I would have to pay 2,000 extra but online everything was for 19,986 and they were going to charge me 24,000 without the rims DON'T GO TO THIS DEALERSHIP,,'

Not for Everyone

Although my sales person was friendly, the rest of the staff is awful at this dealership. Every time I've been in the dealership they are arguing with customers. Twice I have seen customers leave because of the quality of the customer service. The place is also pretty junky on the inside. And, I called them for two days on a status of my loan to never get a response back until finally today(someone who's not my sales man) called me back. I am going back up there today to decide if I will buy the car or not. The only reason that I want to buy it is because I like the car. Out of every dealership I've ever bought from or been to this is hands-down the worst one as far as customer service goes.