Preferred Chevrolet Buick GMC

Service at Preferred Chevy

Great work, and attention. Lexie and John were great to work with.

My wife and I are very pleased with your service.

We are very satisfied with the courtesy and professionalism of Mr. Peter Robinson in his care and attention to our mechanical problem that became apparent as we entered Grand Haven on our way home to Marshall, MI, from a 5 day trip in west and north Michigan.We are also happy with the expert service work provided by Mr. David Kollewehr.And, we were pleased with the customer waiting room and the availability of Internet access during our wait. We arrived safely home.

Great Place

Preferred Chevrolet Buick GMC is a great place to buy a car. I got a good deal on a 2010 F150. My salesman (Eric) wasn't pushy and knows what he's doing. Would buy from here again. 5/5 stars.

Quick and Efficient

I was very impressed with Leia that was in the garage when I entered. Nice working with a woman, and an efficient one at that. After I got in for my appointment and then went to pick up my car, I had a couple of other questions on a gadget that I had not used, and she was able to assist me. Much appreciated!

Got two new vehicles in one day!

Brandon was exceptionally helpful in assisting us get through a special purchase program! A very fun experience. And we love the results!

Customer service

We always have good service here. Today we are having the oil changed and spark plugs replaced. The staff is very friendly and helpful and always ready and willing to answer questions. We also appreciate the coffee and the popcorn. I'm sure we will continue to use the services here.

Outstanding Purchase Experience

My wife and I are extremely happy with our sales experience purchasing our new Buick.We are returning customers of Preferred and continue to receive the excellent customer sales and service experience we have grown to expect over the years.I would personally like to thank Campbell Stevenson for finding the right vehicle for us and handling all the aspects of delivery in a professional manor. Thank you.

Customer

I had a very good experience in the process of purchasing my new 2016 Trax...everyone worked with and for me...from Tasi, the salesman to the sales manager and the gentleman in finance.... I will tell all that are in need of a car to see these people!!! Thanks guys!!! Love my new car!!!!

Amazing friendly service

Regularily scheduled service for my 2014 Equinox was handled in a professional and capable manner.

Dodge Truck

Sales person was not into selling truck and had little to no knowledge of vehicle when I asked him.

treated fairly i guess

i had an issue with the car i shouldn't have had after just four years but apparently it was repaired for about a third of the cost, last chevy i'll ever buy however, too many repair issues with them. i guess my toyotas have spoiled me.

New Chevy Buyer

Friendly and attentive to my needs and requests. Will do business with again.

Excellent Service!

My wife and I travelled from NW Indiana to look at one specific vehicle. We were very happy with the customer service we received as opposed to other places I had shopped. Everything was handled in a friendly, professional and honorable manner. Thanks to Ben B., and Doc H!

Outstanding

I purchased a used car from them, and received the best customer service ever. Thank you Doc Hamilton.

New Buick Lacrosse

Jeff Orr was easy to work with, no pressure, like some other dealers I have talked with. Everyone was very friendly, and professional. Jeff took the time to let us test drive as many vehicles that we needed , in order to make our decision.

They are a vast improvement over the previous

The refurbished operation seems to have also changed the focus of management and what an improvement. It is better both when it comes to service prices and service inclusions that makes them a great alternative when it comes to something as simple as an oil change.

A truly satisfying dealership experience

I have been buying cars for 38 years, the last 12 from Preferred (formerly Betten Auto Center). I have never experienced the level of professionalism, courtesy, and competence, from any dealership, anywhere. I stop in just to have coffee with the people who sell me cars as well as service my vehicles. I am constantly referring friends and family to this dealership, and they all buy vehicles, and are pleased with the dealership experience. They will bend over backwards to put you in the vehicle that you want at the lowest possible price.

Preferred Chevrolet Grand Haven MI.

We are so totally satisfied with the beyond the norm service of Bryan Cramer. My wife and I went to Preferred on a whim and are so happy that we did. Bryan went way out of his way to make us a satisfied customer.

My 09 suburban purchase

I purchased a 2009 suburban. I should have read the carfax. It had been in 3 accidents of which i was not informed of. After driving it 120 miles home the left front caliper started seizing up. 4 days later the transmission went out. Thats 340 miles from purchase. I dont even have the plate yet. Now it sits at quality transmission on north st. No offer to even help with the 1900 dollar bill .Beware.

Phenomenal Customer Service on Vehicle Purchase

My wife and I were very pleased on our recent car purchase. Tasi Forgwe was an excellent sales rep and we would definitely recommend him on a car purchase. Very pleased with his professionalism and ethics. Brian Cramer, Doug Winnett also were instrumental in helping with our purchase. David Ramos in finance was extremely good at explaining the warranty information and very personable and knowledgeable. We were very pleased with all the individuals we worked with. Dave and Mollie P.

Doc Hamilton 2013 Traverse

I can't say enough about this awesome dealership, I've never experienced the Customer Service and ease of process and professionalism I encountered with this sale. I will definatly send my friends and family there.

Satified

I'm leasing for the first time and very Satified with my experience with Preferred Chevy and my salesman, Anthony.

Great people, very happy.

Very happy we came here, sales representative was on point "Steven" and there was no push for a sale. Plus they were good on trading in my old car.

Great deal

I was looking for a Dodge truck and the guys at Preferred got me on the road again. I could not be happier. Rob and David made the whole process easy and fun. I will recommend them to my friends and i will be going back whenever my new black beauty decides to leave me.

Repain Service Customer Relations Personnel

The customer service agents do not seem to know how to use their phone to keep their customers informed of the status of their repairs. I turned my vehicle in with a pre diagnosed problem and once they re diagnosed the problem I was informed of what parts were needed. I called the next morning to ask when the parts might be available, I left my name and phone number on the attendants Jaukeen's phone. Receiving no phone call that day I called the next day to see about progress with the same results, later that day I called to see about the arrival of parts to fix my car, but again no return call. My service assistant was told several times, and my phone number on a sticky note was put on his monitor, and still no phone call. finally I called the third day to check on a courtesy or rental vehicle, and my service rep answered the phone. I was then informed that my car would be ready in 30 minutes. I suggest that my service assistant, be retrained on keeping his customers informed, or at least on how to use his phone.

PREFERRED CHEVROLET BUICK GRAND HAVEN MI.

thank you for the best services . i was so happy from the best service guy john ,to all sales and finances help .that's the way to run a A1 dealership . THANKES ART & DAWN BIGSBY

Car Buyer

Team was very friendly and respectful. this is my second car I have bought from Preferred in Grand Haven. I think I got a great deal and will recommend them to all of my friends and family.The added plus they found me a good APR and there location is just right for me.

Best Ever!

Such a friendly staff. The best experience ever. We had shopped all over and nothing came close to these guys.

Great service by Bryan Cramer!

My husband and I were looking for a new vehicle due to my lease being up, went to tons of dealership and no one was willing to help us, until we went to preferred in grand haven and met Bryan Cramer. Right away Bryan made us feel like we have knew him for years. He was very up front with us and suggested different options we could do. Bryan kept us close to our price range and gave us a great deal on our new car. He was very helpful in every way possible and continued to be helpful even weeks after our purchase. I would recommend him to friends and family that are looking for a vehicle.

Great Service

I was very pleased with the salesman that I was referred to. He was very upfront and honest with my husband and I. He tried very hard to help me with what I wanted. While we were busy with paperwork the salesman paid attention to our 2 children. The business manager was wonderful and worked very hard to get us the best deal possible. We didn't plan on buying a vehicle when we went in....just looking and ended up bring home our new SUV.

Good service

My wife and I were looking for a GMC Terrain for a long time and finally found one here that was a great price. Bryan had outstanding customer service and answered any and all questions we had. So happy we went here to purchase our vehicle. Very happy with the vehicle so far and would recommend this place to family and friends.

Wonderful service!

I drove 6 hours to get my new car from this dealer and everyone I met during the process was wonderful. Highly recommend!

WOW !!! Unbelievable !!!

Buying a new car can be a very stressful experience, but not if you buy a car from Marc DeCamp ! This was truly amazing ! I never even left my home ! Marc DeCamp did absolutely everything for me and it was done over the phone ! I think it took a total of 3-4 days . My car was even delivered to my home and a driver took my car back with him for a trade in. I still cant believe how quickly and professionally this was done. Never have I been treated with such respect and kindness by any kind of business in my life. I have been driving my new car for three weeks now and just love it. The people that I have told about my experience are in awe and are planning to buy there next car from Marc in this fashion. The people that have seen it or road in it cant believe what a great deal Marc was able to get me. I was in awe when my insurance agent congratulated me for getting such a great car at such a great price. Its worth almost twice what I paid for it ! Thank You again Marc DeCamp ! You took all the stress out of this and made my wish come true !

Outstanding Service

My husband and I had an amazing time with our sales representative John Fritz. John made us feel at home. We did not feel any pressure on discomfort. He asked what we wanted and got for us. All the staff is nice and friendly. Clean environment. I would strongly send friends over to buy a car from Preferred. Thank You for an outstanding service. Isabel & Arnulfo Rios

Traverse 2016 Purchase review

Campbell Stephenson did an awesome job of outlining options, making the purchase easy, streamlining the process, setting up systems and teaching me how to use all the bells and whistles in the new car. No question is dumb!! He was never pushy and went the extra mile to make sure I was happy!!

Excellent service!

I was looking for a Silverado in a somewhat unique color and, despite not having one on their lot, he took the time and searched a 500 mile radius. The next day he found the vehicle of my dreams!

Easy and low pressure

I knew what I wanted and they showed me cars in that range and did not try and up sell me. Marc Decamp was very professional and I would highly recommend him for helping with your next car purchase.

Great service

I am one of those people who does NOT like to deal with car sales men. I would have to say that Ben Battaglia and David Ramos gave me great customer service. They tried to meet every need that I was looking for. The process took a little longer then anticipated so they bought me lunch for my patience. I would definitely recommend them for anyone that is looking for their next car purchase.

Great sale experince

Very happy overall, the sales team aims to please. The carwash and bucket are a very nice touch! Thank you.

Excellent, honest, professional service

Corbett, the sales manager, and the finance manager made this buying experience one of the best I have had. Thank you

Warranty service

I brought in my 2008 Chevrolet Silverado for warranty service. The staff was very helpful in setting up the appointment and making sure I had a rental vehicle while mine was getting serviced. I am very satisfied with my experience at your dealership.

Great and most helpfull sales personnel I've met !

Best experience purchasing a new car in the past 45 years.

Great service.

Robert Corbett did an awesome job helping my family find the right car. You can tell he is the kind of salesman that will bend over backwards for his customers.

Very happy with Chris Baughan

We were looking for a new Suburban and Chris B was able to find the right vehicle for us. Chris was not a high pressure typical car salesman. He met us at the door and was very kind and knowledgeable on this vehicle.

Dealership willing to work for you

We had a great experience working with Ben Battaglia, Dave, Brian and Jody at Preferred. They were willing to go the extra mile and find a deal that would not only get us a good car but be a sound financial decision for my husband and me. They went so far as to help us receive a large discount through my employer that I didn't even realize we had. We appreciate their hard work and the follow-up we've received.

Great job

Robert Corbett of Preferred Chevy did a great job finding me a used truck. Like most people I dread going on to a car lot knowing that I will be harassed by an aggressive salesman. I was pleasantly surprised by Robert. He has a friendly personality. He is ambitious and worked hard. He was always available for my questions but never seemed pushy or aggressive. He asked questions in a manor that made me confident that he really wanted to know what I was looking for rather than looking for a way to push me into something they already had. My grandson was with me most of the time and Robert made him feel welcome too. I had several must haves that made it a difficult truck to find. It took some time but Robert did not give up. He was as quick to greet me and as friendly on my last visit as he was the first. Even after the sale he continued to work with the same ambition to fulfill the requests I made during our negotiations. I have and will continue to recommend him and Preferred to friends.

sales and service

we are very happy with the buying experience and the service at preferred.

Great experience with truck purchase

Juan Suarez did a fantastic job helping me find the prefect truck. I could not be for excited to drive my new vehicle. Juan was extremely helpful, patient, and personable. I would recommend Preferred and Juan to anyone looking to purchase or lease a vehicle.

Great Service - Great SUV!!!

Just bought my next vehicle from Preferred Chevrolet in Grand Haven, the same place I bought my last car six years ago and traded in for the new SUV. I have to say that BEN BATTAGLIA took special care through the whole process of me changing my mind once or twice on what I really needed and wanted in a vehicle. And then finishing out the sale of my new 2016 Equinox! He made sure that I knew all there was to know about the car before I drove away. He is your man if you need a new car! This dealership is beautiful, clean, and makes you feel that everything that matters to you in a car is their first priority. All those involved were excellent and I will be buying my next car from them as well....in a few years!

From shopping to making a purchase

Great response from Tyler and Bryan -salesperson and sales manager regarding the vehicle I was looking for. It was ready for inspection and test drive when I arrived (85-90 mile from home). Bryan even took the time to show me how to remove the navigation computer glitch on my own car I drove in with, but not trading in. Clear explanation of service, cost, financial options.

Derrick was great!

Derrick Conkle was very helpful and knowledgeable about the Chevy Traverse. When we look to buy another car we will work with him again.

excellent customer service!

As soon as you walk into the door you feel welcomed. The customer service was outstanding compared to others dealers I had been to earlier in the week. These guys really aim to please and listen/understand what you want. Great overall service from the receptionist all the way to the final paperwork personel. I would highly recommend this dealer to anyone, especially friends and family! Great and well represented operation that assisted me in my vehicle purchase. Big thanks to Chris baughn and Bryan Cramer.

Customer for life!

From start to finish the leasing process was professional and personalized to my specific automobile needs. Campbell had been recommended to me as an expert to educate me on the "green" vehicle I was curious about. Campbell is incredibly knowledgable of each vehicle and he listened carefully to my transportation needs and guided me through the process of choosing the right vehicle to lease with additional hard work and attention to my budget needs. The entire dealership staff is so friendly and you can feel the teamwork between them. Overall amazing experience. Completely satisfied and already recommending them to my colleagues!

Great service

I brought in my 2008 Chevy Silverado for an excessive oil consumption problem and they checked for leaks and changed the oil. They set me up on an oil consumption schedule to find out the real problem. Very courteous and polite individuals.

Fantastic experience!!!

Ryan Myers put me into a beautiful new Equinox, and the experience was absolutely top notch. The receptionist was very personable and friendly, Nathan delivered a bottle of water to me, and then I sat down with Ryan and from there things continued to go beautifully... he did an absolutely great job from beginning to end. He even gave me a tutorial on how everything worked inside the car, which I needed because I was coming out of a 2000 Blazer, which I had happily driven for 13 years. By the way, I was very happy with the trade-in deal that they gave me, as well. Dave made the actual paperwork part of the deal very pleasant as well. Not only would I recommend Preferred Chevrolet Buick GMC to friends and clients, I already have! Thanks team, you have earned my business for life!

A customer for life.

Bob D, and Robert C. took great care of us they made sure all of our questions were answered and provided us with service, and care that has set a standard that will be impossible to beat.

New Impala owner

great customer service. No pressure and great knowledge of stock.

Great experience

I had a great experience today purchasing my new (to me) 2004 Chevy Silverado. The entire staff at Preferred Chevrolet were friendly and helpful. In particular my salesman, Robert Corbett, went out of his way to make my car buying experience as easy and hassle free as possible. Robert goes out of his way to make you feel like you have a friend in your corner. Great job Preferred Chevy!! Note: this site is not IPad friendly. Would not let me five star everything as I wanted.

Very pleased!

We recently moved from the Traverse City area and wanted to buy a new car. We were very pleased with the attention we got from Ryan throughout the entire process. He helped us find a car that met our requirements. The entire staff was very friendly and helpful.

joe L twin lake mi 2015 malibu lease

leased a 2015 chevy malibu we love the car.the staff was great and very helpful would recommend to anyone looking to buy or lease a car to see phil and mike and let them get you into a nice car.

leased a 2015 chevy malibu

leased a 2015 chevy malibu we love the car.the staff was great and very helpful would recommend to anyone looking to buy or lease a car to see phil and mike and let them get you into a nice car.

Buying my 2011 Buick Enclave from Marc Decamp

I can not begin to say all the wonderful things I would like to say about Preferred Chevy. I live in Grand Rapids and drove out to Grand Haven because a friend of mine recommended them. I have never had better customer service EVER! I deal with customers everyday and I know how much it means to be taken care of and hands down this was the best expierence I have had. Marc Decamp was fantastic and beyond helpful. He made all my wants a reality and made it seem effortless and all my crazy questions seem like they were normal. Not only was Marc fantastic but everyone that I came in contact was helpful and courteous. Marc's manager Brian was great to work with, their finance department was above and beyond as well, even the drivers who delivered and picked up the car were a pleasure to be around. I want to thank all of you at Perferred Chevy for making my car buying expierence so wonderful. I will always recommended Preferred Chevy! Thank you! Cassie Warner

Doc is the best!

Doc is the best! He listened to our wish list and put us in the right vehicle! Love our 2013 Buick Lacrosse! Thanks Doc and team!

Great Experience Leasing 2015 Buick Enclave

We keep coming back to Preferred Chevrolet Buick GMC because of the consistent expertise of the sales and service staff and the courteous manner in which they always treat us. Preferred is a well-run organization. Our most recent experience was yesterday, April 30, 2015, when we leased a 2015 Buick Enclave. We worked with Ryan Myers in sales whose performance is truly exemplary both as a sales-professional and how he represents Preferred. He listens to his customers, works hard to provide what they want and does so in a very timely and pleasant manner. This is the second vehicle in a row Ryan has helped us with. And I am already looking ahead to number three based upon Ryan's performance. Our experience yesterday was perfect. The Enclave we wanted was parked attractively in front of the dealership as we arrived starting off our experience on a very positive note. Ryan was there to greet us, point out a few key features and then accommodate our request for a brief test drive. Ryan then smoothly guided us through the initial paper work and turned us over to Darryl Shuss the finance manager who similarly provided us with a smooth and nice experience. Ryan then escorted us back to our new Enclave where he gave us with a complete overview of the Enclave's features and performance. Our overall experience really could not have gone any better. Thanks Ryan. And one more item worth mentioning is that I have all of our service done at Preferred for the same reason. The service staff is hard to beat. John & his staff are great to work with and the maintenance is always right on, which provides a sense of comfort and security when driving.

An oil change & good service

2009 Pontiac G6. Oil change. I asked the service department to check the radiator coolant to see if it needs to be changed. They told me that the coolant looks good & doesn't need changing at this time. I really appreciate this type of honesty. Some businesses could have told me that it needs changing & I probably would have agreed because I can't remember the last time it was changed. I really respect your service department because they didn't recommend things that my car doesn't need yet. That is what I call being a good community minded business that puts the customers first. I have always had my car serviced here or at the old Betten dealership where I bought the car. I will continue to utilize Preferred. Thank you.

2015 Chevy Silverado 1500 4WD LT DBL

We just purchased our 2015 Chevy Silverado 1500 4WD LT DBL from Preferred Chevolet in Grand Haven from Doc Hamilton. We found Doc to be exceptionally knowledgable about the truck and all it's amenities. Doc was easy to converse with and he took his time asking questions to make sure he found the right truck to fit our needs. He got it right on the first try. We fell in love with the first truck we test drove. We felt like we were given a great deal by Doc. Not the standard "that's the best we can do" at all. He was willing to work on the price for us until we were satisfied that we had gotten the best deal there was to be had. The truck was ready at the promised time. The financial process was explained in great detail and the paperwork was done quickly and efficiently. Overall we were totally satisfied with the entire process start to finish. We will definitely be back to Preferred Chevy in Grand Haven for our next new car purchase so get ready to sharpen that pencil Doc!! Thanks :)

Great service!

Doc H. and Bob D. were able to get us into the vehicle we wanted at the price we were looking to be at. They did an awesome job addressing our questions and making our experience at Preferred GMC a pleasant one! We are very happy with our new 2015 GMC Acadia - it's perfect! Thank you!

Great Customer Service!

I just recently purchased my first GM product with a 2015 GMC Sierra. I believe this was made possible by the excellent customer service at Preferred Chevrolet/Buick/GMC. I initially contacted the dealership over the weekend and was contacted first thing Monday morning clarifying what I was looking for. Due to business commitments, I was not available to stop in Monday or talk on the phone. Mark Reese was extremely helpful, asking questions and giving me options all over email without hesitation. Since Mark was able to work around my schedule without any grief, we were able to get most of the upfront questions answered throughout Monday allowing for me to go in Tuesday and finalize the deal! When I arrived at the dealership I met with Mark and his fellow salesman Campbell Stephenson who also was very helpful. I cannot say enough about how wonderful this transaction was from start to end. I felt everyone from reception, sales and financing went above and beyond being courteous and friendly!

GREAT EXPERIENCE

Great dealership! They did everything possible to make my car purchase a great experience. The entire facility shows extremely well; very well maintained showroom presenting a nice cross section of product in a very comfortable environment, impressive customer lounge, and an immaculate service area with a friendly staff that makes you comfortable that if you ever have a problem, they will make sure everything is right before you leave. Bob, the Sales Manger and Doc the Salesman handling the purchase particulars did a great job. I feel confident that if I ever have an issue, Bob, Doc, and the team at preferred will handle the situation in a fashion that represents my best interest.

Great Service

Awesome salesman! I will definitely being buying all my vehicles through Dan Benhem.

I would like to thank Robert Corbett

I had excellent service at preferred chevrolet in grand haven everyone we interacted with were friendly and answered all the questions we had I would like to say a big shout out to Robert Corbett he sold us a 2011 impala that runs great in excellent condition and low mileage and I love it.Thank all of you at preferred Chevrolet I would recommend you guys to everyone.

Friendly sales staff and great to work with.

Andrew Koss was great to deal with and is super nice. They let us take the van we were buying and meet the people that we sold our old car to and then back before we even purchased it. Very accommodating and even communicated info with us on his day off. Definitely will consider Preferred for our next vehicle.

My New Verano

Preferred has a great group of people that allow you to feel comfortable while shopping for the needs and wants of a new car. The options were great and the staff was willing to go the distance to help out and make the experience a nice moment and never pressured!

great dealership

Doc Hamilton is the best to work with when shopping for a new truck

Great services

This spring is was looking at a car that was posted on the internet and wanted to take a look at it.so I contacted Robert Corbet .finding out that he was just starting out there and posted that car.Durning the next few messages he told me about this other car a 03 saab, I didn't really know what they looked like so I googled it and got excited. I met Robert drove the car I first seen and we decide that it was not for me so, I drove the saab and fell in love with that car..went in,talked out a great deal and I was driving home with my car .the service of purchasing this car was so quick and easy and I wasn't there for hrs.just a couple:) I will be going back to see Robert Colbert to purchase my next car and also send my friends to him,.great job Kimberly frantz

Favorable deal

Robert Corbet was my salesman, and did a fine job of getting us through the process. I was helping parents that had moved from out of state find a vehicle, and he was very helpful. One of them is handicapped, so I had to take the van to them. Robert took care of the formalities and then sent me on my way with the van to their house. No problem getting things done with this group. A small issue came up ,but was handled quickly by all of the staff. I would not hesitate to work with Robert in the future.

Patient and Friendly

We had the pleasure of meeting with Dan Benham who worked closely with us in picking out the perfect family vehicle. He was patient and flexible and made sure we found something that fit our needs.

Another Great Car Buying Experience

I have been buying & leasing cars from this dealership since the 1990s. I had a "wait and see" attitude after a recent ownership change. I was always super satisfied with them under the Gage ownership and so far I am also very happy with Preferred. Today I took delivery of a new Buick Lacrosse (a beautiful car) and can not say enough about the wonderful way I was treated throughout the transaction. Derek Endres and Campbell Stephenson, two longtime sales professionals from the Gage organization were in large part responsible for the great car buying experience I just had. The Preferred Family of car dealerships comes with a fine reputation I know. I am very happy that Derek and Campbell are valued by their new employer as they are by their longtime customers. My new friends at Preferred would do well to have any and all new sales associates trained and mentored by Derek and Campbell. Continued success will be the result. Thanks Derek, Thanks Campbell, Thanks Preferred! Steve B.

Purchased a Traverse

Very organized and knowledgeable dealership! Campbell Stephenson is the guy to see for all your GM needs / questions. He found the right car with the right options for us. It was a no pressure environment! Highly recommend him!

bought a chevy traverse

Highly recommend Campbell Stephenson! The features were clearly explained and he got the car we wanted with all the options in just a couple days!

Salesman of the Year..Andrew Werschky

Being a single woman now and purchasing my Ford Explorer from Preferred..made my dream a reality. My Salesman Andrew Werschky was extremely knowledge in all fields. Originally after internet contact with Andrew and making the 60 mile drive to see the automobile I thought I wanted did not work. However Andrew spent time to learn my needs and wants, he matched me with the perfect vehicle! I am so happy with him and Preferred - they are the awesomeness. Highly recommend Andrew and Preferred over ALL the others

Buying a Car From Andrew Koss

I called Andrew Koss and told him what is was looking for. He found me the perfect car. He delivered it to me and I was able to do all the paperwork without going to the showroom. It was so simple and easy since I am a very busy mom. TY

Went above and BEYOND

I had an awesome experience at Preferred. We financed a vehicle through them with the help of our salesperson Robert Corbett and if it were not for him going above and beyond our expectations I don't think we would have walked away with such an amazing vehicle at an amazing deal.

Purchased 2013 Equinox

My salesperson was Mr. Robert Corbett. I have sold vehicles years back and it was always my intention to make my clients comfortable, no pressure, allow them space and try and answer their concerns. There are not many people like that any more, it is all about quota and of course making a living,which making a living is understandable. Mr. Corbett exemplified what a true salesman really is. He was very friendly, paid attention to my questions and went beyond to find me my vehicle. Pressure was never an issue with him, I was very happy with that. Don't be afraid to be taken care of as you should be taken care of with Mr. Corbett. I highly recommend him. Satisfied customer.

Great sales team

Bought another truck from the used car department . Robert Corbett made sure everything was good to go for use . Thanks Preferred Family

Thurlow Weed very helpful

My wife and I went searching for some trade in options and found Thurlow Weed at Preferred Chevrolet to be very helpful, In fact, I was not even thinking about trading in my truck but after the deal Thurlow presented I could not turn it down. It is rare to find such an honest salesman.

Thurlow Weed Rocks!

I purchased a Chevy Equinox in July 2014 and found Thurlow Weed the very best salesman on the planet! The service level my husband and I experienced was excellent! Thurlow even spent time explaining every function of my new vehicle to me upon pick up. I advise anyone to ask for Thurlow at Preferred Chevrolet in Grand Haven!

No pressure.

Car shopping should be pressure free. But not every dealer realizes that. The staff at preffered do. They helped me get the car i wanted while working with my needs. Thank you thurlow weed, Sales manager Tony and Dan beham! I love my 15 impala.

Preferred Chevrolet / Buick Grand Haven, MI

I purchased a 2014 GMC Sierra from Preferred Chevrolet in Grand Haven MI. My salesman was Campbell Stephenson who was a tremendous help. I told him what I was looking for, what options I wanted and he gave me multiple ideas. I settled on the GMC which I am very happy with, upon taking delivery he assisted me with instruction on all the vehicle equipment. I'm verry satisfied.

Down to earth salesman

My wife and I traded our 2007 Saturn Vue Hybrid in and bought a 2008 Saturn view with substantially less mileage on it. From the time we first met Robert Corbett we felt comfortable dealing with him. Robert was easy to talk with. He answered our questions when he could and if he couldn't he sought out the answers from someone who could. When you are dealing with Robert you know that he says what he means and means what he says. This was very apparent when we encountered a problem with the brakes a few days after buying the car. We were charged for about half the repairs, which I felt was wrong. When I called Robert about it he agreed and got us a refund. He stood by his word to handle any problems we might have. I would certainly recommend Robert to anyone who is looking to buy a car, as well as to any of my friends who might be interested in purchasing a car. Thank you Robert.

2013 Verano

We went in to purchase a vehicle and bought a 2013 Buick Verano. Preferred Chevrolet and Dan Benham were great

Finally, A Car Salesman That Actually LISTENS!

Robert Corbett sold me a 2006 Chevy Impala at the Preferred Chevrolet on Beacon in Grand Haven. My experience was fantastic, Robert took note of what I was looking for and was able to find me the car I was looking for. A few other dealerships tried to lead me onto more expensive options but Robert actually listened to what I wanted, which is rare in a salesman. I will definitely refer him to my friends!

Buying Process

What a great experience we had purchasing our new truck from Robert Corbett. He was professional and knowledgeable regarding the vehicle. He did not use high pressure sales tactics and was very engaging and personable. Thank-You for making our vehicle purchase a pleasant experience.

A great experience

Campbell did a great job. Had a new truck in two days. This is the second vehicle that we bought with him. Would highly recommend Campbell, if you need a car or truck.

Pleasant experience!

We purchased a vehicle this fall from Preferred Auto in Grand Haven. Robert Corbett was very friendly and easy to work with. NO PRESSURE!! The vehicle needed a few repairs and everything was ready for us by the time we were ready to close. Thank you Robert!

Great service!

Robert a great salesman! I got a good deal on a great truck!

The best car buying experience!!

Thank you Derrick Conkle for making my buying process so easy. This was my first time buying a car by myself and Derrick was awesome. I love the GMC Acadia! I will continue to seek Derrick and Preferred on my future car buying and service needs.

Excellent Service

I just purchased a pre-owned Equinox and received superb service at Preferred Chevrolet from Derrick Conkle. I needed several specific features, and he took the time to search for a pre-owned vehicle that was a perfect fit for me. He was also very patient with my uncertainty about some of the vehicles he found for me, and he cheerfully responded to all of my questions and concerns. Throughout the purchase process, Derrick provided frequent updates, and he prepared me for what would come next. I received the same excellent service with the trade-in of my Buick Regal as well. I appreciated that the entire process was so well organized. I will definitely seek Derrick's assistance with my future vehicle purchases from Preferred Chevrolet, and I'll be happy to refer them to anyone in search of a new or pre-owned vehicle.

amazing service

Marc Decamp is by far a great salesman and very respectful. He made sure that every request i had was met and i drove off in a vehicle that would suit my needs. I will never buy another vehicle from anyone else! With service like Marc provided, I would refer anyone to him. Thanks for a great experience at Preferred Chevy Buick GMC in Grand Haven. They are lucky to have an enthusiastic and dependable employee like Mr. Decamp!

Excellent Buying Experience

Campbell Stephenson is one of the top new car professionals in the area. He made a difficult buying situation a great experience for us. We found ourselves in urgent need of a replacement vehicle when our son wrecked our Malibu. From the moment Campbell greeted us as we walked in the door, the whole experience had a relaxed easy feel to it. He didn't waste our time with unnecessary sales hype, just talked casually with us about our situation and what our needs were. When we revealed the limited amount of resources we had for a down payment, Campbell pulled in Tony and Bob who went to work structuring the best possible deal they could on a new vehicle. The whole team went over and above in helping us get to where we needed to be. Honestly, this was unlike any new car buying experience I've ever had. I usually hate the thought of dealing with car salesmen, but this team really changed that for me. I highly recommend the Preferred team. This is a team of true professionals.They will work hard to deliver the best possible buying experience you will ever have.

Awesome Salesman!!!

I bought my 2006 Chevy Impala from Robert Corbett at the Preferred Used Cars next to Mcdonald's in Grand Haven. He was very helpful and informative about the different vehicles I looked at. I've already suggested him to multiple friends and acquaintances, and definitely will continue to do so!

Awesome Sales person

I bought a few cars from Salesman Derrick Conkle and his experience is evident. He took the time to show me all my options and addressed any concerns that I had. If you are looking for an exceptional Salesman at Preferred, he's the one I would recommend.

Awesome customer service

Love our new Cruze. I highly reccomend Campbell Stephenson, he was so helpful in the entire process, making sure that we got exactly what we wanted.

Great Salesman

Great salesman Campbell Stephenson! He found me a GMC pickup. This is my 2nd vehicle from Campbell. I will be back to see him on my next purchase! I recommend Campbell for all your vehicle purchases.

Excellent customer service!

We just purchased our 2015 Chevrolet Traverse a couple weeks ago from Campbell Stephenson. This was our third purchase with Campbell and it was a great experience again. He went above and beyond to help us decide on the perfect vehicle and then locating it for us. He is very knowledgeable and strives for excellent service. When we are looking for a new vehicle in the future, we will certainly be going back to Campbell. Love my Traverse. It handled very well in the first snow storm and it feels safe and in control.

robert corbet, great sales man...

Robert Corbett is a great sales man, bent over backwards to helpme and my sister in law out to buy 2 vehicles. I took my sister in law there to help her gt a car, I made mention that I was looking for a jeep Cherokee or a ford explorer and if he could keep me in mindn after leaving wth a car for her, 4 days later he called me and said he had a like new 04 Cherokee wth low miles in my price range, I returned to look at it and bought it... love the thing. Thanks Robert.... in ur words ciao (chow) till next time.

Great Salesman, Campbell Stephenson

Campbell has sold and/or leased me a number of vehicles and his service is always excellent. He goes above and beyond to assure me that I have made a good choice in my purchase plus he walks me through all the necessary information on the new vehicle. He is an outstanding example of excellent customer service.

Wonderful experience, wonderful facility!

Had a wonderful experience working with salesman Campbell Stephenson! He found the car we wanted and we were able to take delivery within 3 days!! Everything went very smoothly and quickly, couldn't be more pleased. Over the years their service dept and Gary McCaleb have kept both of our older Chevy vehicles in great condition! Thank you for taking such good care of our vehicles and now the addition of a brand new one!

Great Work!

Been 90 days since I got my Chevy Cruze. I love it. Great work Preferred Chevy!

Great Service

I was very pleased with the response time and the great customer service received from Andrew Koss. He went above and beyond to make this transaction a breeze for me. Kudos!!

BEST SERVICE EVER!

We had been looking for certain minivan for quite some time. Finally found one at Preferred Chevrolet. We dealt with Andrew Koss over the phone for a few days because we live about 4 hours away. Wanted to make sure this was the van we wanted before we made the drive. He was extremely helpful, bending over backwards to help answer questions and meet our needs. Gave us just what we were looking for for our trade-in also. We were so happy with the experience we had with Andrew that it was well worth the drive. We will be calling them the next time we need another vehicle!

Great Salesperson

Just Purchased A New 2015 Chevy Equinox From Preferred Chevrolet In Grand Haven. Our Sales Person Was Dan Benham and He Was Exellent. We Told Dan Exactly What We Wanted And Dan Went The Extra Mile To Get Us What We Wanted. Preferred Is Lucky To Have Such A Great Salesperson As Dan. Thanks Dan

Purchased a used care that required Thousands of $ in repair

My wife and I purchased a 2004 Mercedes Benz e320 wagon 4 matic from preferred GMC. The salesman was kind and made us feel comfortable and we trusted him. The are drove well, had some minor problems but manageable. He told us the car was clean and the autocheck concurred. We were confident that a dealer like preferred wouldn't screw us. He said that any car over 100K we do not check and give no warranty. I should have known that was the red flag. We were wrong. 3 days after the purchase I took it to my mechanic and he said you require two new front axles, a new ball joint and the air conditioner was leaking freon and the seal needed replacement. I was so embarrassed and defeated that I had been taken advantage of. The sales staff said we sold it "As Is" and you should have known that these cars need repair. I said I trusted them to sell me a good working car. They said they'd get back to me. They didn't so I called the General Manager, Bob. He said "I'll buy the car back from you". I said we love the car but are disappointed they deceived us. He said that a car that age will have those problems. I said why pass it on to me?I made an appointment to return the car but could not get a ride back from 2.5 hours away. I just decided to give up and accept the fact that preferred auto group in grand haven screwed me. I talk to the GM again and he said we offered to buy it back and I could have gotten you back home. This is their tactic, to tell you things after the fact. That is shady and not forthcoming. I love the car and it is perfect for my family of 4 kids and would rather have a car without these problems. The offer to buy back the car is the easy way out and they should have looked it over and fixed it first before selling it to me. Buyer beware please dont get screwed like we did.

Great experience!!

I had researched vehicles, and found one that I thought I would really like. I went into the dealership, and Dan Benham had me out test-driving in a flash!! I loved everything about the vehicle, and sitting on the showroom floor was the exact package/options/color that I was looking for. Dan Benham and I were able to make a satisfactory deal, including a fair trade-in value for my car. If you're looking for individualized, quality customer service, this is the place!

great service

We were looking for a used Traverse with low miles. We were on our way from Muskegon to the Holland Chevrolet dealer and noticed the Chevy dealer as we passed though Grand Haven. As we stopped in their used car lot, Robert Corbett met us, showed us a few used Traverses. We test drove one also. Robert listened to what we looking for in terms of color and low miles. He worked well with his sales manager to find us just what we were looking for. Robert gave us great personal attention and was very helpful in helping resolve a few service issues with the tires. The service department also was very helpful in seeing that the problem was resolved. Thanks for all you help and I will recommend Preferred Auto Group and Robert Corbett to others looking for a vehicle.

Buyer BEWARE!

Purchased a vehicle on 7/9/2014 from this location. Sold to me as a certified Pre-Owned, and now they are claiming that the vehicle was not certified and will cover none of the repairs. I have filed a Better Business Bureau complaint. I have basically been told that because I purchased the vehicle through the Grand Haven Location instead of the Muskegon location, that the Certification was voided. I was lied to and would never recommend this business to anyone else. Have had to have the vehicle back for brake problems, transmission problems and a bad starter all within the first 2 months. Run, don't walk away from this place!

Great Service!

Great Customer Service and they gave me top dollar on my trade. Made the buying process a breeze. Ask for Thurlow.

Best service in the area!

I bought a 2008 Toyota Tacoma last week and I am very happy with the process! My first stop was actually another local dealership, where the salesman was more interested in his lunch than showing me a Tacoma. I made my way over to Preferred Chevy and met Robert Corbett. Robert was very helpful and professional throughout the entire process. He even worked out getting me a loaner car when I had new tires put on my vehicle after purchase!

Great car guys... we love it

This was a terrific group of people. ..DAN Benham and Tony were great. We are enjoying our new car and very excited to see what joy it brings us in the future... although it's smaller than what we normally drive I love it.. handles well and the drive is awesome. ...thanks a bunch for everything you have done.

great salesman helped me alot

was easy to deal with i will tell all my friends to call Doc h

best price

Campbell is great and easy to work with and will surpass your expectations when buying a vehicle

Outstanding Service!

I had amazing service at Preferred Chevrolet by Andrew Werschky! He really wanted to know what I wanted in a car and went out of his way to help me find the right one. I am really happy with the level of professionalism and courtesy given to me throughout the buying process. It is certain that I will be a strong supporter of Preferred Chevrolet and refer friends and family to Andrew Werschky, who helped me find the car I was looking for.

Great experience

I found myself suddenly needing to lease a new vehicle. Called in the morning for an appt and drove a new vehicle away that night. Thurlow helped me keep my payments in the range I was looking for and was extremely helpful and knowledgeable. Great experience.

Love Preferred, Very nice staff,Very Friendly

We brought our Malibu in for a oil change, The staff greeted us friendly, they got our car in right away. They invited us to coffee or water, and a comfortable place to wait. Everyone was very friendly asking if we needed anything, invited us to look around and answered any questions we had. When our car was ready, that explained everything they did. Told us when to bring it in again. Asked if there was anything else they could do. We really like it at Preferred. Everyone is very friendly. They make you feel like family there. we also love our car that we bought there.

Andrew Koss is fantastic!

Andrew has taken fantastic care of us. Prompt, courteous and delivers as promised! We will be back...soon for the next new vehicle. Thank you!

A great buying experience

Buying a car should always be this easy. I recently bought a 2007 Lincoln MKX from Preferred, and having Doc as my sales consultant made it fast and easy. The professionalism and courteous team helped out as well, namely Ben in the finance office, Brian Speck, who helped me get the best price, and Derrick, who helped while Doc was enjoying his day off. The vehicle is top notch, even for being 7 years old. Obviously, they take pride in their purchases of pre-owned cars, fully inspected for safety and reliability. Although I gave them short notice for the delivery, Deon and his crew had the car sparkling. Thanks again everyone! Kelly

Awesome experience buying a car at Preferred

I really had a good experience buying a new vehicle from Thurlow Weed at Preferred Chevrolet in Grand Haven Michigan! My husband and I were treated so well by all of the staff (Thurlow and Ben especially) and placed in a deal that really fit our lifestyle and budget. We were presented with options that we could chose from including all of the details presented simply and honestly. It was well worth our trip from Montague! Thank you Preferred (Thurlow and Ben). Dawn & Art Bigsby

Great dealership

If you looking for a New GM vehicle look at Preferred Buick - Chevy & GMC. I purchased a 2014 GMC Z71. Save yourself a few bucks stop by and see Mr. Derrick or Mr. Eric tell them Ken sent you.. They know how to put you in a New vehicle without breaking the bank. I shopped around a lot of dealerships in West Michigan. Preferred GMC gave me the best deal. Money is tight for everyone. So don't waste you gas shopping around like I did. Go to Preferred GMC you won't be sorry. Thanks for a great deal on my new GMC. Ken W

Great Selection Great slaes people

Excellent sales staff. Easy to work with and they explain their product and offerings in a way that is easily understood. Not high pressure sales, very comfortable dealing with them. Jason is new and did an outstanding job handling our negotiations and needs. We financed with Preferred and this was also done very well. We will recommend Preferred to all our friends.

Fantastic Experience! Will recommend to everyone

I had a fantastic experience working with Andrew Koss while purchasing my new to me Dodge Avenger. The last time I purchased a car was from a different dealer and I did not have a good experience. Andrew took VERY good care of me and made me feel comfortable from the very beginning. I love my car and I plan on sending all of my friends and family to see Andrew when they need a car.

Great dealership

Purchased a vehicle from Preferred in 2013 and then moved to Indiana. Husband and I wanted to trade our vehicle in and we started our process in Indiana. I was so frustrated with the pushy sales people that we came all the way back to Grand Haven to work with Ryan Myers again. I never have felt cheated,slighted, or pressured while working with Preferred and feel that Ryan truly cares about his customers. First class dealer and would recommend them to anyone. Thanks for another great car buying experience!

Campbell Stephenson, the only car guy for us!

Once again Campbell has wowed me, not only with his knowledge of the cars, but his professional and friendly attitude during the entire car buying experience. This even after we changed our minds on options for the 2014 Equinox LTZ back and forth...and back again. I refer everyone I know to Campbell because both of our car buying experiences have been excellent and are just the first of many more to come. To date our family has bought 10 vehicles from Campbell without one negative experience. He is a genuine no pressure, straight forward, honest, "what can I do for you?" kind of guy...a rarity in many businesses...especially car dealerships. Campbell is the type of guy that after the sale you will want to pop in and say "Hi!" to when getting service, or just looking to kill time. He made sure all of our questions were answered and assured us (as always) he is a phone call away if we need anything. I am already looking forward to the next experience! Thanks Again!

Make this your first stop. Keyword is listen.

Have you ever felt in a conversation that when you are talking, the other person was only waiting for their next turn to speak, and not listening? Stop and ask for Dan Benham. Dan listened to my needs. He took notes. He did everything that I had asked for, and it started with him listening. When I drove my new GMC Sierra off the lot, I had a hard time not taking Dan with me. The selection of vehicles was amazing. The prices were extremely competitive. I enjoyed making my purchase.

Friendly service, they make sure you leave happy

I had a great experience with Preferred. They are friendly and Thurlow went out of his way to get me the right car that wasn't available nearby.

Great service

Dan Benham at Preferred did a great job helping my business purchase a van for deliveries. The process was very simple and he gave great support.

Customer Service/Salesman - Best we have ever had!

Campbell Stephenson was the best sales person we have ever had when purchasing a new vehicle. I had gone online to pick what I wanted to customize our 2014 Corvette Stingray with the help of Campell. He was patient & was able to answer any question I had. He had also kept me informed to the status of when to expect delivery. When the car arrived, he had everything ready & explained the car entirely. The overall experience was beyond my expectations.

Great and friendly service, very helpful.

I was wandering in the used car lot when an extremely nice sales person approached me. We went into the show room and he talked at length about buying vs. leasing. Although I had leased years ago, there have been many changes to the leasing process. I was explained everything in detail , much to my liking and am now the proud owner of a 2014 Chev. Cruze which I love. The people at the dealership are very personable and I felt at home there. I was explained everything in detail and liked the card i recd. The Serius Radio and OnStar system are a plus. They were set up by my sales person and again explained in detail. All in all I would rate this dealership a 10 out of a possible 10.

Unexpected GREAT Sales Experience

It is a pleasure to express our buying experience, and recommendation of Preferred Chevrolet and Robert Corbett. We found on line, the used Camry that fit our needs. The only drawback, was the distance from our home in Mishawaka, IN. and Grand Haven. We made the trip, and the car was what I expected. What was unexpected, was the outstanding professional attitude of Robert. My hesitation(distance) was dissolved by his and the Preferred staff, willingness to make this an easy experience.

Excellent sales and service

I would like to recommend Thurlow Weed, sales. He went above and beyond in helping us purchase 2 vehicles. Our credit was a slight issue, but he worked so we could make this affordable and possible. He also made sure the problems with the used vehicle were taken care of very quickly. He is wonderful and takes a personal interest in making his customer is satisfied. I would recommend Dorian to anyone, and suggest that you ask for Thurlow Weed. He's great!!!!!!!

Couldn't be happier

Thurlow Weed our leasing experience very nice. Was not pushy and did a great job getting us what we wanted.

2001 Chevy Blazer

Marc Decamp did a great job and went above and beyond our expectations by meeting us in Grand Rapids to show us the vehicle. We met half way saving us time and gas. We are very pleased with the whole experiance in buying our car from Preferred Chevrolet in Grand Haven. They were honoest, friendly, and we would recommend this dealer and Marc to others who may be looking for a car. Thank you

2014 GMC Sierra

Ryan was very helpful and friendly with my purchased of my GMC. I would highly recommend him. Shawn

Leased a Cruz

I leased a 2014 Cruz which I love. Campbell handled the deal. He was very knowledgeable and helpful. He explained everything and made the experience pleasant. I will go to him for my next car and would recommend him highly.

Robert Corbett is the man to see when looking for

I just bought a 2011 Equinox and love it! Robert Corbett was our salesman and he is great at what he does! He was upfront and honesty; always asked what I wanted and did not push anything on me. I even had the personal attention of their sales manager, Bob. Both gentleman were very helpful and I would recommend anyone that is looking for a new car to stop in and see them!

Great service, nice cars, good selection, clean,

I went there to buy a 2004 Grand Prix and buying it was a good experience. The salesman there are nice and they even gave me a tour of the facility while there and told some benifits of buying there such as a card they gave me to get 25 miles of free towing if something were to happen at 4 of the locations they own

My First Leasing Experience

Kraig was helpful, funny, and efficient during my FIRST experience of leasing a car :) I'm more than satisfied with my decision to lease a 2014 Chevy Cruze and Kraig made sure of it. He was patient with me (since I felt pretty clueless) and made sure I knew exactly what my monthly payment entailed and that I was comfortable with it. I know that I can call him at any time with questions or concerns and he will handle it! Thanks Kraig!

New car purchase

The staff was friendly and made purchasing a new vehicle an enjoyable experience.

T Weed, sales rep

I was assisting son & daughter-in-law with the purchase of a vehicle. That may not seem to be difficult, but I live on the Lake Huron side of the state, so my contact with Mr. Weed was by phone & email only. He was gracious to send an email with his picture included, as well as all his contact information. I found this to be much more than I had anticipated, and this was very reassuring. He also informed me of the vehicle that they were looking at and assured me of it's mileage and options it has. I would recommend your dealership, on the way I was taken care of, and my questions answered. Please let Thurlow know what a pleasure it was to deal with him. Thanks, Patricia(Pat) Davis

My purchase experience

My personal experience with Michael Moncel was way beyond my expectations. It was Fantastic. For meeting Michael one time, he got the Acadia I wanted as hassel free as I could expect. Which is very hard to come by these days for only meeting someone for the first time. I am appreciative Rob Regenold told me to make the drive from Rockford. It really was worth the drive. It is a wonderfull experience.

my new buick

friendkly customer service.honesty, the car i wanted, not one the dealer tried to sell me.

Robert Corbett

Robert made my car buying experience enjoyable. From the first contact to the follow up call a week after I had been driving the car, his customer service was exceptional!

Thank you Thurlow

Anyone looking for a great lease deal on a new Chevy Cruze, Malibu or Double Cab Truck go see Thurlow Weed this month at Preferred Chevrolet Buick GMC in Grand Haven, MI Thank you Thurlow for all of your help finding the right car and the right deal for me. It was a great experience, everyone was friendly and helpful. I look forward to doing business with them in the future.

2014 Malibu sold by Campbell Stephenson

Looking to buy a car? Have had great luck with salesman consultant, Campbell Stephenson. NO pressure to buy! Appreciate that very much. Great guy to work with. He found us the exact car we were looking for. Fantastic service before and after the sale. He takes the time after the sale to explain anything and everything. Would definitely go through him again.

Bought a 2014 Silverado

I just bought a new Silverado from Preferred. Campbell Stevenson was my salesman . He was very knowledgeable and helped me figure out what I wanted in a truck. The sales pressure was low. They brought in the exact truck I wanted and I left a satisfied customer.

This is the second time within the last year we have...

This is the second time within the last year we have leased a car thru Campbell, wouldn't consider using any one else. Very knowledgeable , considerate, great personality, and has great follow up skills. We will continue to recommend Campbell to anyone looking to purchase or lease a car. Thanks Campbell!

BUYING A NEW CAR CAN BE STRESS FREE

THIS IS THE FIRST CAR THAT I BROUGHT AT THIS DEALERSHIP. I CALLED AND MADE AN APPOINTMENT WITH CAMPBELL STEPHENSON. WE WERE BOTH ON TIME. CAMPBELL WAS VERY PROFESSIONAL. HE ASKED QUESTIONS ABOUT WHAT I WANTED IN THE NEW CAR AND THEN WE DISCUSSED WHAT MODELS WERE AVAILABLE. WE TOOK A TEST DRIVE AND LOOKED AT CARS AND COLORS AND I MADE MY CHOICE. WE DISCUSSED THE CAR'S FEATURES AND HOW TO GET ASSISTANCE IF I NEEDED HELP. I WAS VERY COMFORTABLE AT THE DEALERSHIP; THE PEOPLE WERE FRIENDLY, VERY PROFESSIONAL; THE FACILITIES WERE CLEAN. I RECEIVED ALL THE PAPERWORK ON A TIMELY BASIS. I WOULD RECOMMEND THIS DEALERSHIP TO OTHERS AS MY SISTER RECOMMENDED IT TO ME.

they sell your name and phone number

Ok repairs, older facility but they love to sell your name and phone number. I have gotten calls for 18months trying to sell me extended warranties, several calls a day sometimes day after day. I stopped going there cause it ticked me off and they wouldn't take me off their list. It's been over a year my car is 30thou mile over warranty but I still get calls several times a week. Pain in the u know what's.

Thank You.

This is the 3rd Buick we have bought from Preferred we have been very pleased. They go above and beyond in sales and service. Thank you Mark Decamp.

Friendly and Helpful

I bought a truck on one of those crazy snowy days this year. While the weather was not good, my salesman, Jerry still took the time to take care of the details to make my buying experience a good one. Every task that he had to do for me had added work because of the weather. I do like the truck that I ended up buying so I would say that our conversations must have been successful in finding the right deal for me.

I will definitely buy my next vehicle here again!

This was the easiest buying a car experience I've ever had. My salesman was Robert Corbett and he worked hard to find me the vehicle with the long list of options I requested. I literally gave them the keys to my trade in Traverse and walked away with my newer Traverse. All done in about 30 minutes! Best experience ever! Thank You Robert!

Thanks Mike Moncel <3

My buying status wasn't the most ideal situation for Mike Moncel. Mike is a new car salesman but I needed a used car. Mike worked really hard to help me get my new vehicle that fit both my style and my budget. Thanks Mike.

Great buying experience

I got a 2011 GMC Acadia through this dealership and absolutely love the vehicle. I had a great salesperson in Derrick Conkle there who I would highly recommend contacting if you are in the market for a used vehicle. He is very personable and was very helpful in getting me into the vehicle I purchased. The whole experience was a very pleasurable one and I definitely will be going through Derrick and Preferred again when it's time for a new vehicle. Thank you Derrick and Preferred.

Friendly service, great dealer

Purchased specifically from Campbell Stephenson and incredibly pleased. Great color and interior - had a driver deliver the car from Grand Haven to Lansing. Will definitely buy from Cam again.

Great Sales Person - Campbell Stephenson

Campbell went above and beyond to make my buying experience a great one. He picked me up at my house so I wouldn't have to figure out how to get my old car home. Walked me through all the new electronics on my new GMC Acadia. Set up my On-Star. He called me after a few days to see if I had any questions about my new vehicle. He made my new car buying experience a great one.

Quick & friendly service. Very thorough. Pleased~!

My car was running cold, so they investigated the problem and fixed it that day. They worked right up until closing to finish my car so I could have it back sooner. They were very friendly, quick service, and explained everything thoroughly. Very pleased~!!

Joe Shelton

I have purchases many new cars and Preferred has been the best for the sales process and service. They are #1.

Preferred GM

Waiting area and check out could be improved. I heard that renovation is being planned. This may help. Peter Robinson provided excellent representation for your dealership. Bobby Best was very personable and customer oriented. I would give both individuals an "excellent".

Great service

The Service dept was very friendly and helpful. I had a probem with my truck and they got me right in and were quick on the repair. They offere to take me someplace if I needed to go, I just stayed at the dealership was just easier with the type of repair being done.

enjoyable

I sat in the waiting room and watched the news with out screaming kids it was nice.

Nice place to do business. Clean and friendly.

I drove 360 miles to purchase my vehicle and everything went very smooth. Very friendly staff.

GM Buyer

Looking at the Acadia and Enclave...they had a great selection, great pricing, and great service, would certainly shop here again!

Regal Lover

Great service, it was fun getting to know Chuck and buying a nice regal from him. I absolutely love my new Regal...Buick has made great changes!