Pohanka Lexus

Service

Raymon provided excellent service over Thanksgiving weekend; I appreciated that he answered all of my questions and personally addressed my concerns. He made the process painless!

Pohanka, you've got a good one.

Pohanka, you have an excellent employee working for your company. 95% of people you find in customer service dread what they do, don't really care about the job or the customers, just there to collect a paycheck every week. The gentleman who helped me was Chris and he went above and beyond to take care of me. You could really tell he cared about what he was doing. I was truly amazed. You have a returning customer in the future.

5 Star Customer Service!

I can say nothing but great things about Mike. He is the best service advisor I have ever dealt with, at any dealership or service center, by far! He is pleasant and professional and keeps me updated. I know that I can trust his recommendations and he makes me proud to be a Lexus owner!!! Keep up the incredible work, Mike!

Pohanka Lexus

Ive been coming there for years. I have dealt with many advisors but Mike Evans took care of my ls with care. I had a list of issues and Mike thoroughly explained all of them and help me prioritize which ones I needed to do first, That is service I can trust!

Mike Evans....Service with a smile

Thanksgiving is already a stressful on top of everything else. I came in to get my RX 450h serviced for my kids, Mike took the time to take me out to the shop and shop me where my water pump was leaking and a possible issue with my radiator. I really appreciate him taking the time to answer all questions and provide a detailed estimate.

Great Service from Mike Evans

I had a issue with my car not starting. I called the service department and Mike Answered the phone. He walked me through what i needed to do and when i got there he had me out sooner than i expected. Thanks to Mike he got me through what could have been a stressful situation.

My experience

I consider myself a realist. I've owned a lot of cars, been to plenty of dealerships and service departments and I've had nothing but ok to terrible service. I assumed walking into this dealership it would have been the same thing because all of my previous experiences had been mediocre, but surprisingly I was wrong. I had a great service experience with a great service advisor. From dealing with him to what the service waiting room had to offer, I was really blown away. I will definitely be returning and I recommend others to do the same.

Greatest Service Experience EVER

I'm the type of person that needs to be in and out, no time to spare. I had brought my vehicle in to get serviced knowing I was on a time crunch, I explained to Chris Choa my service advisor that it was important that I get out as quickly as possible due to an appointment I had to make that day. Chris assured me and guaranteed that I would be out in a timely manner and he did just that. He was quick, efficient, super helpful, and overall outstanding. I recommend everyone go see Chris Choa at the Chantilly location.

Pohanka Lexus

Shane at Pohanka Lexus always does such a wonderful job of explaining what needs to be done with my car. I trust what he says and that means a lot to me. They have a great waiting area too.Matt

Reiew the service center

James always takes good care of my car and does a great job. Always smiles and friendly. I would highly recommend Pohanka Lexus at Chantilly to anyone.

Returning Customer

Freddy Earl has provided me great customer service for the past 4 years. My IS250 is in great hands and I appreciate the service I am continuously provided. Thank you Freddy Earl for making my trips to the service department welcoming.

Ramon Tanyos...A Real Pro

I was very pleased with my service yesterday. Ramon Tanyos was most pleasant and helpful. I have been in the customer service field myself and I can say that Ramon is a customer service pro!

Service with a Smile

What a refreshing experience it was to go to a business and experience excellent customer service! I had to bring my car in for a regular service visit. I was greeted with a a warm " Welcome! How may I help you mam?" by Shane in the Service Department at Pohanka Lexus. It did not take long at all for my car to be finished and I was on my way. Please pass on a big thank you to Shane!

Big Improvement !

I've been bringing my business to Pohanka for over 10 years. Early in the relationship, the service was excellent, and definitely worth the trip to get to Chantilly from McLean. However, in the past 5-6 years the quality of service deteriorated noticeably, to the point where I was repeatedly having to make complaints about one thing and another, and no action was ever taken to resolve the issues. Now, with this new review system, customer service has shown a big improvement. Reza Kermanshahchi couldn't have been nicer or more understanding in making certain I got what I came for. The work was finished on time, the car was clean, and I'm a happy customer!

Great Service

Asad Malik is very good at his job. He explained everything in detail. I'd recommend him to my friends and family members to contact him for great service.

Service with a smile

Very efficient and pleasant to work with. I will recommend to others. Clean waiting area and I like the quiet room for working while waiting for my car to be serviced.

Service

I needed a routine oil change at Pohanka service. My service adviser, Lagii Moore was extremely helpful and knowledgeable with an addition service needed. She walked me through from start to finish. I would highly recommend Pohanka service.

Superior customer service

My first Lexus was from here over 20 years ago and customer service was great then. Recently purchased a used Lexus for a non lexus dealer and had an issue with check engine. First place I thought of was Pohanka. Was surprised how much the place has grown. I'm sure it has a lot to do with the people like the consultant Raymon. Kept me informed during diagnostics and fix my car. His helpfulness is part of the reason I will continue having my car serviced there.

"First Class Service"

Alfredo is helpful, knowledgeable and very easy to work with. I love my Lexus, but I have not loved the service in other centers. Alfredo Farias listens and delivers while always displaying a genuine warmth and friendliness.

Service with a smile

I arrived during a morning rush. The service consultant greeted me with a smile and listened attentively to my description of the power window problem I was having. The service went quickly and the consultant put in a final extra effort in helping to locate my car on the lot.

Flat tire

My tire went flat but the staff at Lexus fixed it in about an hour and for only 150 dollar. Great service and great amenities

Scheduled maintenance

Very customer focused and professional - no detail goes unnoticed. Waiting lobbies are perfectly equipped for what you need/want to wait for your service. Knowledgeable and courteous service personnel.

most current best service experience

I have a lexus which has been repaired by Pohanka Lexus service center. The service was done extremely good thank to service consultant whose name is Lagii Moore. She is sopisticated and dedicated consultant for me. I will be comeback to this dealer when I need service for my car.

Routine Service

Excellent service consultant. Called right away when car finished with the service, quoted the price correctly, very responsive when I needed the interior windshield cleaned.

Reza helped me right away. He was very courteous.

I have been going to this dealership for the past couple of years and find them very helpful. Reza was able to get my car into service with speed.

Scheduled Service (Raymon Tanya's)

Raymon was exceptionally helpful. He spent time reviewing my cars history and looked at the current mileage before making a recommendation. Once he made the recommendation he explained what would be done and why, simply a great experience today!

Saved me money

I was here to get my car serviced. He helped me save money while getting all the service that I needed. Good customer service very personable, efficient, and professional. Well done.

Quick, thorough, efficient service.

Raymon Tanyos did a great job - confirmed all details of required service. Was able to meet the short time available that I had...and finished ahead of schedule.

Excellent customer service!

Reza was very professional, helpful and courteous. He was very engaged with us as customers and responsive to our questions. Definitely recommend Reza as your service consultant!

Great service

At lexus of chantilly, the service was quick, the lounge was nice and spacious, and the customer service and friendly and attentive. Everything went well.

Courteous, efficient, timely

Thanks to Lagii Moore, in coordination with Ganbat Dorj of sales, the update of maps went very smooth.We look forward to using Pohanka service in the future.

Extremely positive!

Reza is a pleasure to work with. He is very efficient as well as knowledgeable of the service requirements of your vehicle. He is quick to make suggestions if you happen to overlook any service needs for your vehicle. He is a pleasure to work with.

Quick, great service

Rena Kermanshahchi is a pleasant, professional, customer oriented service consultant at Pohanka Lexus in Chantilly. Please ask for Reza when you need your car serviced. You'll walk out a happy customer.

friendly service

Service people were very friendly and courteous. Whenever we take our vehicle to the dealership they are efficient and willing to explain what needs to be done . i worked with lagii for my recent visit . She was very professional

Great Service!

Reza was courteous, efficient and knowledgeable. I would highly recommend him. He took care of the vehicle and it was ready in a timely fashion.

friendly service

Service people were very friendly and courteous. Whenever we take our vehicle to the dealership they are efficient and willing to explain what needs to be done . i worked with lagii for my recent visit . She was very professional

Great Service

Took my daughter's 2012 IS for brake work and got my regular service guy Mr.Pak. Always looking out for me and family and never had any issues with the bill. Like always the service was great and got my daughter back on the road the same day. Mr.Pak knows what needs to be done and on time. Thanks again Lexus of Chantilly for doing great work.

Repeat Customer

Great service. Bought my 2007 Rx350 ten years ago here. Just bought 2017 Rx350 at Pohanka Lexus. It was a great buying experience. I will be back again in ten years.

convenient and relaxing

Every service manager has been great in the 3 years I have been taking our wonderful ES350 in for maintenance. Reza Kermanshahchi was new to me, but kept checking on me in the lounge while I was waiting. He was very professional and is a great asset to a great dealership !!

40 k check

Intake smooth and professional ,Reza very helpful regarding my questions and delivered car back in less time than expected. Car was washed and hopefully the 40 k checks remain intact before next servicing is due.

Quick and convenient

The Service Managers are great. The few times I've brought the car in it's been a quick in-and-out. If I do leave it for any amount of time, I always find it ready when I return. Pohanka takes good care of it's customers.

Purchase a used car

It is very nice place and the dealer is very good.

Excellent service!

Great service, in and out for the 10k service this afternoon. And car delivered cleaned inside and out. Always well taken care of at Pohanka.

Thorough service

I came in for routine service. Mike Evans took time to explain everything and answered all my questions. I know I'm in good hand with Mike!

Excellent Service

Dealer accepts visits without appointment. Several waiting rooms with snacks, TV and business center. They provided free ride to center down the road for breakfast while we waited and car delivered at time estimated.

Lexus Service

Shane Tabit at Pohanka Lexus runs a tight ship. Ive been servicing my cars there for a long time. They are always busy but handle it like the pros they are. If you value time, this is the place to take your Lexus.

Excellent Service Experience

I've been bringing my car in to this dealership ever since I purchased my RX350. It has always been an excellent service experience with having Shane as my go to at Pohanka Lexus.

Always friendly service

Raymon is friendly and knowledgeable consultant. Takes excellent care of our needs. Always glad for the open door policy in the service department. Will beBack again

Five star service and personal attention

Brought both of my cars in for routine maintenance, inspections, and one of them for new tires. On both visits the Service Consultant that took care of me (Reza S.), was knowledgeable, helpful, answered all my questions, connected me with the right experts in Parts, and even delayed his lunch until I was all set and my car brought out to me. As I sat or stood in the lobby, I observed the other Consultants and saw the same interest in exceeding their customers' expectations, and interest in resolving their problems.

Honest, fast and reliable service

My car wouldn't start, so I had my car towed to this location based on the reviews. The service staff were kind enough to update me throughout the day on the status of my car. Good thing all it needed was a new battery.

Fantastic Service

The service was fantastic. They explained everything before I left my car for brake service and when I came back they gave a throughout exploration of what they fully did. I will be coming back

Customer service guaranteed!

Customer service guaranteed! As a female customer, I always find it intimidating to go to an Auto shop because I don't know anything about cars, but Fred will make you feel like you are not dumbest person in the world. He did a lot of work on my Lexus and he did an incredible job! He went above and beyond and I have nothing to say but good things about this guy. Very professional, honest and friendly. Good luck and more business to you Fred!

Very Helpful

From the first call to the time I drove off with the car we were kept well informed and very pleased with the results from Freddy Earl. We will certainly be coming back

Courteous and prompt service

I walked in for the first service on my new Lexus and It was quick and easy, well organized, - and courteous service as always. I didn't have to wait long and for my loaner car. I was disappointed that they started to charge the $5 per day for the loaners. They used to have that policy but all my service managers always waived it for being a long time Lexus customer, I guess. It's a small price to pay, but it is the first time I've had to in the eleven years I've been a Lexus customer at Pohanka. It's not a big deal, considering the great service. The place is always clean and cheerful and stocked full of goodies for their customers.

Courteous, prompt and professional.

Courteous, prompt and professional.Just as pleasurable an experience as you can have at an automobile dealership. The service staff makes the biggest difference at Pohanka Lexus.

Courteous, prompt and professional.

Fred Earl makes it as pleasurable an experience as you can have at an automobile dealership. The service staff makes the biggest difference at Pohanka Lexus.

Asad is excellent

Asad helped me service my Lexus. He is very detail oriented. He was very customer focussed as he explained all the details behind the servicing needed for my car. He was bery professional in his approach. He saw I was not being helped and he quickly jumped in to help me. He called the back office for clarification and was quick dig up some information for me. I highly recommend Asad!!!!

Wow Asad Malik

I have always loved our Lexus since 2004. Since I purchased the Lexus I have always been visiting Pohanka Lexus Chantilly. I am extremely happy with the service. Since I new Asad Malik I felt very good because Asad knows his business very well. He listens to our problem carefully and doesn't quit until it's resolved to our satisfaction. Asad Thanks for helping us. We love you Regards Mahendra Shah

Excellent service, as usual

A Pohanka service advisor greets you at your car, and no appointment is required. Car intake is processed promptly, and you are advised in advance of the approximate cost of service, plus the length of time the service is expected to take. While you wait, take advantage of the snacks and beverages, watch TV, or avail yourself of the free secure WIFI in the separate computer lounge. Your car is returned washed and vacuumed.Indeed, there are much cheaper places to get routine service for your car, but my IS has 105K miles and has never left me stranded.

Raymon Tanyos

Raymon Tanyos was honest, efficient, accommodating. He looked at me and maintained eye contact which , I feel , is crucial in ascertaining professionalism and quality of product. He was very kind. It was also my observation that all the employees I saw were very responsive, intuitive , of your older clients needs and restrictions. That is very, very, important as all clients must be recognized and made to be looked at with respect and worth !!! Kudos to all but especially to Raymon!!!

Viva Alfredo Farias

My wife and I have always loved our Lexusses since we sold the company, but we have not loved the service until we started with working with Alfredo Farias at Chantilly. He is no-nonsense, he is extremely attentive and he follows through. He doesn't push anything that we don't want and he gets it done. You couldn't ask for better service.

Another great visit to Pohanka Lexus for service

Asad Malik is awesome at his job. Always explains each service detail and only recommends what he thinks is most important. I would highly recommend both Pohanka and especially Asad.

Excellent lexus service

Lagii Moore was so attentive to my questions about my Lexus . She is a go getter and valued me as a customer.i will send all my lexus loving family and friends to her for help .

Great service from James

James my service advisor has been a great help with my service needs. I was away on vacation and was able to call him to troubleshoot some issues I had with my car. He is extremely reliable and I trust that he is looking out for me verses how some of the other service advisors at other dealerships where you feel like you are just a number and they want to put add ons to all of your service visits.

Excellent Customer Service.

Asad Malik was awesome. He was very knowledgeable and cared to listen to my issues. He is true professional. Keep up the great work Asad.

impressive service experience

Pohanka Lexus dealership keeps an accurate maintenance record and notify us of any scheduled maintenance needed on our vehicles. Follows up with email survey on how the service was done and made sure complete satisfaction was met. Thank you Lagii Moore .Alice

Excellent Customer Service!

I came in for routine maintenance and it turned out I had a nail in my tire and would have had to pay to replace it. Mr. Tanyos went the extra mile to help me and found that I had purchased a protection plan for my tires, and this service ended up being free- a saving of about $300! He was very gracious and was the epitome of professionalism and I would definitely recommend him to anyone in the future. Great work!

service girl

I loved dealing with Lagii Moore . She was personable and explained everything clearly. I have always loved the service at Pohanka lexus and have gone there for years

Mr. Tanyos excellent Model for helping clients

I have been using Pohanka services for many years, until I Mr. Tanyos handled one of my visits for service, he impressed me by his manner, professional knowledge and patient in explaining and answering my questions, today I was lucky again to have him for consultation about the services needed for my car and as usual, he advised and handled my visit in excellent way, I have to recommend 5 stars for him, and for sure , I will choose him as my service consultant for my future visits even if I have to wait until he is free to handle my car, it is pleasure to deal with him, I hope the management of Lexus show also their appreciation to this gentle man.Commandant Assem Elbendary

Great Service!

I came in for my maintenance service and Scarlet greeted me at the door. She was quick to have me checked in and get a loaner car. I love the express checkout, it makes everything easier when you're in a rush to pickup. Great service experience as always.

Great addition to your service team

I am a regular at Pohanka for service of my two Lexus cars. Recently I was helped by Alfredo Farias. He not only was friendly with a great sense of humor but also service oriented and efficient. In addition to taking care of my service, he went out of his way and gave me very useful advice on some more personal things I needed for my family. It is always great to find someone that makes you feel at home even when you are away from home. Keep up to good work Alfredo!

Good service

Took my Lexus in for 100K service. Raymon was very prompt and efficient in processing my service. Promised completion in 2 hours or less; it was completed in 1 1/2 hours. Great service.

Attention to details by service expert Mr. James Manikath

I am a regular customer at Pohanka Lexus for getting my two Lexus cars serviced and I always entrust James to take care of any problems that I have with my vehicles once in a while. Over the last four years, I have come to know James as an exceptional service representative who attends to every detail in getting my car serviced and ready, on time. I am a professional, especially with years of expertise in automobile safety matters and safety requirements, From that vantage point I can categorically state that he knows these cars bumper to bumper and what is needed whenever any minor problems come up. James is an ultimate professional who takes good care of his customers. I continue to have good service from my Lexus cars and the secret to its long life and good performance is good and timely service that James has given me over the last four years. I can unhesitatingly state that anyone needing service attention at Pohanka Lexus, ask for James. He will deliver you expert advice. Thank you James, and Pohanka for the excellent service you provide.

Consistently Exceptional Service

Having a great customer experience is not common but not unheard of... on occasion I can get really good to great customer service at many locations for many different services. However, what separates place from place and dealer from dealer is consistency. Even in sports - players can have a great game once in a while - but its the likes Joe Montana, Ted Williams, Larry Byrd and the like that separated themselves form other players because of their consistently high level of performance. This is Asad and his team at Pohanka Lexus. Great service - not once in a while, not every now and then - but EVERY TIME. CONSISTENTLY exceptional service. For this - I will always remain a loyal customer.

Lexus Service

I have bought and serviced quite a few cars at Pohanka Lexus. The biggest reason that we go to Lexus is their fantastic service department. We always work with Shane and have never been disappointed.

Outstanding Service - As Always!

I have always received FIRST CLASS service and attention at this Dealership. I purchased my car there in 2006 and have always returned for any service needed. I would never consider going any place else. Today was my first experience with Mike Evans, and he was very helpful, attentive, and on top of his game!

Simply the best!

My recent visit at Pohanka Lexus was wonderful. Thanks to Mike Evans! He was super friendly and helpful. He made the process very easy . He has an excellent personality. I would definitely recommend anyone who plans on visiting this dealership ask for Mike! Thanks again for everything!

Mike Evans came through again

Mike Evans took care of me. What I thought was going to be a lengthy repair was not and Mike explained everything in detail what was going to be done and completed it in under the est time. Great job Mike!

Fantastic Customer Service

Great dealer, great customer service. Raymon Tanyos is a fantastic service consultant who had be in and out (loaner) in less than 15 minutes. Followed up with a call when finished and was extremely personable. One reason I went with Lexus was because of their service, and, of course their well built cars. But it is their service that has made me a Lexus girl for life.

Besides the dealer ship the personal touch of Jamee..

I have been going to this service center for 12+yrs and James has been my go to guy. I have used some of the other Service Reps., and to to me the service with a smile and taking care of my vehicles is at the top of my list. I have two SUVs RX and LX, and both of them are serviced at the same center and to date I have never found any reason to complain.

Very helpful!!

Whenever I come in with my Lexus I always go to Lagii, She is very friendly and helps me understand the repairs being done in an easy way. She is nice and informative and always has a smile on her face, which is very approachable. I will always bring my vehicle back to her because I can trust her.

Always feel like a winner

There are not enough words to describe the service department at Pohanka Lexus and in particular Lagii Moore. She always manages tonprobide great service and to convey a feeling of trust care that are unequaled. Thanks, Lagii!!

James's excellent service of all my Lexus

I purchased 5 Lexus from Pohanka in Chantilly, and right now I still have 3 of them in different models. James always provides the exceptional service since my first Lexus check in for service. He is friendly and always smiles. He has professional knowledge about the Lexus. I did recommend my friends come to service and ask for James. They told me that they like his service and now become the regular customer in Chantilly Pohanka. I'm highly recommended that James should be the best service adviser for this year.

Awesome Service

To start with my service experience at Pohanka Lexus Chantilly was outstanding. James Manikath is very informative, honest and friendly, and above and beyond accommodating.Thanks to the team for taking care of my RX 350!!! Keep up the good work !!!

James always takes care of my car with a positive smile

James Manikanth always takes good care of my cars whenever i have a problem with my cars. He is not pushy and he is very knowledgeable. Always smiles and I like to deal with him. You can tell he loves what he does.Prem augustine

Great service for my 110K miles service

Got very prompt service by James, my service advisor who has historical knowledge about my car. I also like the auto pay, the whole thing is smooth.

Best service department in area.

James has always care of our car and does a great job. Thorough service and excellent communication through out the entire process. I would highly recommend Pohanka to anyone.

Raymon

I been working with Raymon since last year. He welcomed me from to door to door. He always trys to help me in a fast easy and way. Sometimes if I call him ahead of time I arrived with everything ready just waiting for the car to start. I'm very happy with this service .Thank you so much Raymon.

140K mile Service

James Manikath continues to provide great service, recommendations, and timely solutions. He always makes sure no to add-on to many expensive repairs on one invoice. His assessments are spot on and that makes it easier to space out the cost of repairs that are needed. Good Work James! you continue to impress.

Service Department

The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recent purchase. One of our deciding factors was how easy it is to get your car serviced. Upon arrival for our first service, we were greeted by Ashley, our service consultant. She walked us through the entire process and we were out the door and in a loaner in less than 10 minutes. (She gave us the option to stay in their waiting area that was stocked with tons of snacks and drinks- but we had a few errands to run). A couple of hours later, she called back to say the work was done and we could come pick up our car at our convenience. When you pull into the dealership, you are greeted by someone in the parking lot that takes the rental keys and shows you where your car is parked. You don't even have to go back into the building! The only thing that I missed was a big thank you to Ashley. She was fantastic and this is exactly why we will always own a Lexus!

Dealer experience

Facility was a good clean facility but was not able to come to a deal or any price negotiation but salesman was courteous.

Accident in Service Area

I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician tried to drive it to the working area. This caused damage to the car front side. The car bumper, bonnet and sensors were damaged. I expected the car to be repaired without any records on the history, unfortunately the dealership is using their insurance to get the repairs done and the history would be recorded, which eventually affect my resale value of the car. I will be happy if I see any extra compensation for the damaged caused. Shouldn't,t it be the responsibility to keep the customer happy for no fault the customer. I am being penalized for no Fault of mine. I demand for more compensation.

Great Customer Service experience

Upon arriving to the Dealership Asad was waiting for me. he made sure that all of my needs were met and that I got everything that I was supposed to. I will be coming back to the dealership for his knowledge and attention to detail.

Outstanding service receiived on 9/5/16

As soon as I pulled in to the service area, I was greeted by Asim Milik. As usual he was very gracious in receiving me and got the details as what I needed done today then escorted me to the area and wrote up the work order.

Knowledgeable Service Department

Scarlet is an amazing, knowledgeable Service Consultant. She is well versed in the cars and the mechanics behind the cars. She said the Mitch trained her (which I have worked with him as well and think he fabulous) and they are similar in their approach. They are easy to trust and talk with. They don't talk to you, they talk with you. Thanks for being my Service Consultant. I will always arrive when either you or Mitch are working.

Great Service

Scarlet Vasquez is friendly, knowledgeable, and respects the customer. She said that Mitch was her mentor and it shows. I will always work with Mitch and Scarlet. Thank you for talking with me through my car repairs verses to me.

Great Service

Excellent customer service is hard to come by these days. It is always a delight to have Fred Earl advice me on my car. You can truly tell he has a passion for what he does and takes pride in making sure his customers are taken care of. Thank you for always taking good care of my Lexus!

A Pleasant Experience

Having my cars serviced at Pohanka Lexus Service Center is always a pleasant experience. The place is impressively clean and well staffed. I brought my car in late on a Sunday, and the Service Consultant Lagii Batdorj greeted me with a smile. Lagii always explains the details of the service and makes sure I fully understand the costs. The great and reliable service is why I keep coming back.

Service

Having had all of my service completed at Pohanka over the past 7 years, Lagii is the finest service representative with whom I have done business. Her advice and assistance was far above the other customer service representatives who did everying to ignore me.

Had check engine light w. Belt winding

Great service. Cliff Pak processed me quickly and as always very friendly. He handles all my service needs since 2013. The turn around time was as promised and the problems were resolved.

Very professional and knowledgable

I went and got my second service for 10k and spoke with Ms. Vasquez and was astonished with her knowledge of the IS300. Thank you Scarlet for your kind words and being efficient at getting our service done in a timely fashion.

Highly Satisfied

I recently brought in my RX 350 for a 45,000 miles service. I was satisfied with my service as well as the customer service. Scarlet was very helpful. She made my time at Lexus exceptional. She promised me a time and by that time my car was ready, i have a busy schedule therefore she made it really easy for me with all the plans i had throughout the day. She made sure all my questions were answered and made me feel comfortable to leave my car under her care. I definately recommend everyone to go see her she is great. I wouldnt see anyone else but her for now on.

Knowledgeable

Took my 2012 GS350 in for service because it made a loud noise coming from my front driver side tire area. I explain to Mr. Cliff Pak how and where the noise coming from and no more then 30 seconds he knew what the problem was. It was a wheel bearing that i needed to replace , Mr. Pak went step by step thru the process what was going to done and how long it would take to get me back on the road. I'm very thankful that i had a very knowledge service writer in Mr. Cliff Pak. Will definitely tell all my family and friends how i was treated well at Pohanka Lexus in Chantilly .

Quick, comfortable and attentive service ...with a smile!

I was greeted promptly by Reza and he went through the 15K service with me and suggested options. He noticed my key fob was getting a little loose at the junction and said he'd take care of it. Had comfortable wait in the lounge and in about 45 minutes it was done. As he was running through the invoice he presented me boxed new Pohanka Lexus key fob he had run up to the sales area to get for me. As i drove out in my newly washed Rx450 I remembered I hadn't asked to have the VA safety inspection done. I glanced at the wiindshield and Reza had taken care of it... a fresh 2017 sticker was there. Thank you Reza!:

Outstanding experience

I brought my lexus for moisture issue on headlight . Ms Moore was very nice and I would definitely recommend the Service Center. It was a great experience and I will use them for all future service on my lexus .

the best service

I am happy to chosen Pohanka Lexus as my service team. Because they serve me high quality at reasonable price. When I got service on my vehicle, I am helped by Lagii. She is very courtesy and kind service consultant. I will reccomend you guys to my friends and family. Good luck!

Fast service

Mike Evans took great care of me. Got me in and out under promise time and came in under est. Mike is the one to see for all of your car needs

Excellent service

Reza and the service department was great...as usual. Everyone is friendly, car was done in less time than promised ... And they have great snacks!

A Pleasure to Return

With over 200K miles, my Lexus continues to run smoothly. When I bring my IS350 to Pohanka, I always trust Freddy Earl with my car and I know that he will take good care of it. He is very honest and truly has excellent customer service skills.

Service was Excellent!

I came in and right away Reza Kermanshahchl offered to help me. I was visibly upset because this was the 3rd or 4th time that I had brought my car in for the same reason: my passenger side rear view mirror would not stay in position. It kept turning all the way back against the car and could not be used while driving. Every time I was told nothing could be found and they put it back in position and sent me along. This time Reza listened to me and calmed me down and promised me that they would find the issue and fix it and they did! They replaced the mirror and the motor assembly and my extended warranty covered the majority of the repair. Now I feel safe while driving my beautiful Lexus! Thanks so much Reza!!

It was just easy

I've been working with Pohanka Lexus for years. Just got a new car. The tire pressure light showed low pressure. The local gas station told me that the problem was with the sensor not the tire. After a couple of rounds of adding air to the tire I went to Pohanka Service. Raymon Tanyos was on the job. Check in was quick. Settled in for what I thought would be a while. In no time Raymon handed me the envelope with the two nails in the tire. Needed a new tire. Raymon checked on my warranties and found the tire was covered. New tire was on. No charge. And a free car wash all in about an hour. It was easy.

Excellent Service and Environment

This is my first visit to Pohanka Lexus Chantilly. Raymon Tanyos greeted me and explained all the details of major/minor service schedule and recommendations. The waiting lounge is very comfortable with very good refreshment. I had a very pleasant experience. Thanks.

Outstanding Service by Reza

It was time to have my safety sticker renewed, so brought my car into Pohanka Lexus Chantilly where I knew I could sit in the wonderful cool waiting room with all the amenities. This dealership never disappoints. Reza Kermanshahchi met me outside and opened the service door for me and promptly typed up the paperwork needed. My car was done before I could finish my soft drink. It's this great service that has kept my husband and me customers for years.

Excellent service by Lagii Moore

I came in for 5000 mile service and found out there was transition fluid leak, Lagii arranged the rental car promptly, and she ensured checking the status first thing in the morning and kept me updated, she took care of all the procedures and always answered my questions. She was patience, caring, and professional. I had great experience and will definitely recommend your center.

Great service, reasonable prices nice waiting area.

I continue to be impressed with Raymond, both is knowledge and customer service work. He is straight forward and very clear and concise. Never have to worry about whether he knows what he's talking about. I've recommended to several friends already and enjoy taking my car in the rarely it has to go in.

James Manikath Delivers Exceptional Service!

I came in for an oil change and probable battery replacement on my 2002 Lexus ES300. James not only helped diagnose my issue with the battery, but also helped save me money on a new battery. He was able to quickly look up all my services in my service history and discover that my battery was covered under warranty, which was a complete surprise to me. I ended up saving 50% off the cost of a new Lexus battery! All thanks to James, as I would not have known this. He is ethical and completely transparent in his dealings, and notified me each step of the way as my car was being serviced. He goes above and beyond to help his customers. He is the reason I go to this Lexus in Chantilly for all my car maintenance. James, thank you for all you do!

Excellent Service by James Manikath

James Manikath is a gem of a person at this dealership service. He helped me not just with Oil Change but he always goes out of his way to take me to the floor and get my car inspected for any damage, missing parts, etc. I had a loose rear door lock cover, and my SUV is still under warranty, and he took care of that part by submitting it for warranty. He has an incredibly memory. Even though I came to the dealership after several months and in between he may have seen hundreds of cars, he still remembered in detail all the minor issues with my SUV. He is the reason that I come to this dealership only on the days that he is working.

Great Experience

Asad Malik helped with explaining what the car needed for service. Like always, he was very polite, courteous and efficient. He is an asset to this dealership.

Excellent service

Asad Malik did amazing job explaining what services required for the car. Asad was polite, friendly and showed best customer service. Service center has a nice waiting area.

Great Customer Service

Asad helped me when he was just doing some paper work on his day off. He has seen my dad over the past 15 years and now I have started going to the same dealership and was able to work with him today.

Service after problem with recall

I had a technical problem which ocurred after having a call back taken care by Pohanka. I explained the incident to Mr.Raymon Tanyos and he was very efficient and courteous. and handled the problem with speed. It was a very satisfying to be handled the manner which he did. Pohanka would do well with employees such as Mr. Tanyos. Regards, F.D. Streb

Good customer service

I took my car for schedule maintenance at Pohanka Lexus. My service consultant, Asad Malik was most courteous and helpful. He described all the required services in detail, cost for repair and arrange a rental car without taking too much time. I was in and out of there in less than 10 minutes.

Professional Person

It is always a pleasure working with Asad Malik as you always will get the best of service and advise. I would always recommend any one to contact Asad Malik for any servicing job at Pohanka. With best regards Salil Chadha

Great Service and

Reza didn't even wait for me to get into the area of the Service Advisors. He met me at my car. Then it got better. I was pretty sure I needed a new battery and was mentally prepared for several hundred $ to get the problem solved on a summer Sunday. But Reza wanted to check and see if the new battery was covered under warranty as the car was about 3 yrs old. I'd forgotten all about warranty. As it turned out the new battery was covered. It was installed and I was on my way, no charge, shortly thereafter.I consider the service I got from Reza to be outstanding.

Best service

I always go to this location for all my car services. You need to look for James Manikath. He is very nice and definitely goes above and beyond to assist you.

Great Service with Reza Kermanshahchi

Stopped in for my 10K service and possible issue with a tire. All work was taken care of in a time-efficient manner. Finding a nail in a tire was taken care of by Reza and the tire replaced. It's nice to have a pleasant and efficient service experience. Thanks!

**Freddy is the BEST**

I honestly can't say good enough words about Freddy. He alone is the only reason why I go to Pohanka Chantilly even though I live in Maryland, and there are many other dealers much closer to me. Freddy is kind, genuine, and honest. For the times that I am short on time, Freddy puts a rush on my service. Other times, he will offer me a rental car if I am having a bigger service. I've also scratched a pole with my car, and Freddy was able to give me great options on how to fix the scratches, saving me hundreds at the general auto body shop. Recently, my husband also purchased a Lexus, and I make sure that he treks out to Chantilly to get serviced at Pohanka as well, and to ask for Freddy whenever he goes. Honestly, the service here is outstanding, and Freddy has been my go-to guy for the past few years.

Awesome Service!!!

Fred Earl always take care of me on ALL of my visits. He has excellent customer service skills and helped me save big $$. Fred did above any beyond to help me with a major lock issue on the passenger front and back door. He is the reason, I keep coming back to Lexus Pohanka. It's hard to find a honest and knowledgeable service advisor!!!!

No hassle warranty work

My RX350 needed 2 new rear shocks. Reza noticed that I had purchased an extended warranty. He set the whole repair up & I was out the door in under 2 hours, with no charge.

Excellent Customer Support

James Manikath has been my "Go to'" Service Representative for more than 13 years. I always ask for him. He has always been accurate with his estimates, helpful in providing service advice, and I would recommend him to anyone who wants excellent customer service at Pohanka Lexus Chantilly.

Always Outstanding

Pohanka Lexus invariably provides exceptional service. Thorough, courteous, efficient sign-in, very pleasant waiting room, loaners when needed, quick turn around for routine service. Today's service with Raymon Tanyos met every expectation.

Excellent service

James Manikath has excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice and gives you a sense that he can be reached for any of your car issues. My RX 350 is in good condition.Thanks for your awesome service...

Great Service Experience

When I moved back from Texas in 2012 I started using Pohanka Lexus for my service. I can tell you that no one treated me better than Reza! He is an awesome service manager with a great personality and the drive to really want to help his customers. I can't say enough nice things about him. He is great and I hope he stays with you all for a very long time!

review service manager

I'm a loyal customer of the Pohamka Lexus. Asad Malik has been a great Service Consultant, very helpful and friendly to me, over more than 8 years during each of my visits at the Pohanka Lexus Service center.

Excellent Service Provided

I have been going to Pohanka Lexus in Chantilly since I bought my 2004 GX-470...They have take special care of my baby MR. Raymon Tanyos took extra good care of my baby and she is still purrying at 320,000 and still moving...Thank you for the excellent Customer service and make the service experience very nice...Rachelle B.

Great Service

Fred Earl is a great service advisor! He is always cheerful and willing to assist. I trust that my car is in good hands when I am working with Fred!

Great Lexus Experience

I have been a satisfied customer of Pohanka Lexus for over 4 years now. Freddie Earl has been such a good advisor to me over the years. He answers questions and goes above and beyond to make sure I am having a good Lexus Experience. I am happy to be a Lexus owner and happy that Freddie has taken such good care of my car.

Great Service with great people

The Service staff was very helpful and supportive to myself and my car. I am really glad I decided to buy from Pohanka Lexus and use their service department.

Wonderful Service

Fred Earl is a great service advisor! He is always cheerful and willing to assist. I trust that my car is in good hands when I am working with Fred!

Great "Lexus Experience"

I have been a satisfied customer of Pohanka Lexus for over 4 years now. Freddie Earl has been such a good advisor to me over the years. He answers questions and goes above and beyond to make sure I am having a good Lexus Experience. I am happy to be a Lexus owner and happy that Freddie has taken such good care of my car.

Great Service!

Very friendly and professional! I very much appreciated Mr. Kermanshahchi demeanor and professionalism. The sports lounge was also a wonderful place to wait for service to complete!

Efficiency, Promptness and Courtesy

I drove in at about 1030AM on Friday for my 15,000 miles. I was greeted with courtesy. I was given an accurate time estimate and cost. There were no surprises. There is plenty of space at the dealership to work in quiet, and the work was completed in a timely basis.

Service

Reza was excellent with great customer service. He did everything he could. Went to get oil change but Reza helped me to get my 60000 miles service done. It was quick and easy. Thank you.

Alfredo F. in Service

Alfredo has been unfailingly courteous and helpful to me when I have brought my 2013 Lexus in for service. He is very cheerful and enthusiastic. What I like is that the first thing he does after greeting is listen intently to the customer. That attitude is most helpful in requesting services and solutions. Very professional, as are the others in service with whom I have interacted over the years. rwpauli.

Amazing Service Experience

I recently brought my Lexus in for my 30K service. Mike greeted me right away, explained what exactly was going to be performed, and was extremely professional!

Lexus Service

I recently had my car in for a recall repair at Pohanka Lexus. Shane greeted me right away and set me up with a loaner car. It took a couple of days and shane kept me updated and let me know when to pick it up. It's always nice when your expectations are exceeded.J.W.

REZA BEST

He took care of me with all the services I needed.. There were no issues at all. Very professional service man with a good heart to help you.

Virginia State Inspection

Raymon Tanyos, Service Consultant, knows how to take care of his clients at Pohanka Lexus in Chantilly. Whether it is a 60000 mile inspection or a Virginia State Inspection, Raymon sets clear expectations on what is about to be accomplished, the time required, and an accurate cost estimate. He goes the extra mile to ensure he understands your concerns. He is in early and ensures his clients needs are met. I recently stopped by early one morning to see if I could get my Virginia State Inspection accomplished while I maintained my work schedule. He prioritized my car to the front of the line and I was in and out allowing me to stay on schedule. I could not thank him enough. Well done.

Quality and quick service!

Reza K. was the first person to welcome me to the dealership and got my order started right away. He explained the details of the maintenance check up in detail and the service was done quickly. I experienced professional and quality service from him and this dealership.

Very pleasant experience

Reza K. made our visit very quick and easy. The work on our Lexus Sedan was completed on schedule including cleaning the vehicle inside and out. Reza kept us posted during the process and although he was busy, he was always pleasant.

Professional Service

Very professional staff and comfortable waiting area. Maintenance was performed in promised time frame. Car came out clean and was even able to get a new key cover to replace the one the puppy chewed!

Outstanding Service Experience

Dropped by on a busy Wednesday mid day and was impressed with the speed and quality of service. We had visited for routine service back in May and now once again Raymon took good care of us. Raymon took time to explain the service process and anticipated costs. Excellent !

Amazing Service Staff

We visit this dealership because our service advisor Asad Malik is always very helpful. He is a professional who knows his work and always accommodates our needs. We highly recommend him to anyone who is planning to visit this Lexus service location.

Another great service visit

Once again Asad made the service process smooth, easy to understand and simple. He is always friendly and helps determine what is truly needed to service our vehicles.

Excellent customer service staff

My service advisor is Mitch Buster mainly because of his outstanding customer service skills as well as his willingness to go over every aspect of the maintenance procedure and any recommendations that might have come up. Mitch Buster was a person who greets you soon after you arrive. He is very professional, very knowledgeable and truly understands the value of time. I had a tire damaged with nails, tire sensor monitor damaged and headlight adjustment and he helped me resolve that problem really quick. Excellent customer service and kept me updated at all times from start to end. He was excellent help and with a positive attitude. I would highly recommend everyone and anyone to ask for Mitch Buster the next time your vehicle is due for service.

Excellent Service and Staff

I went to Chantilly dealer last week for 15k service and Mr. Malik helped me so much. I really appreciate his help. I had a little scratch on the right side of my car and I thought it would need a small touch up, but Asad brought a special spray that removed all of the scratches. He answered all of my questions with details nicely. My husband and I have been there for many years. He always helps us pleasantly. Thank you Asad for everything!Hande Akay

Excellent Customer Service

Went to dealership for 60K service and the customer service provided by Asad was exceptional. Asad was very pleasant and explained everything in detail, he answered every concern with a positive attitude. Keep up the great work as this takes Pohanka Lexus to next level. As a customer when you purchase your car from dealership it is very hard to find the correct service representative. Asad makes a huge difference with providing a positive and personal interest to ensure all needs are met. Thank you Asad for the Great Customer Service.

Excellent Service As Always

Excellent customer service by Asad. Very pleasant to talk to and always ready to help. I have been dealing with him for many years and I always receive the same high standard of service from him.-Salil

Cliff Pak

Cliff Pak is a very caring and considerate employee at Pohanka Lexus Chantilly.For example ,I purchased My Lexus RCF last year.Cliff spent well over an hour to walk me through the bells and whistles in my newly purchased RCF to ensure that I understood every control and button before I pulled off the lot. In addition I brought my RCS in for an oil change recently and I had an emergency call from work where I had to leave immediately. He got me in a loaner car to accommodate this emergency. I highly recommend Pohanka Lexus Chantilly to my family friends and co-workers at Washington Gas. Thank you so very much Cliff I could not have done it without you! Truly, Clinton Gibson

Excellent Customer Service

I took my car in for a check up. Chris Chao was the gentleman who helped me. He was very attentive, knowledgeable and very professional.

Great Service

Mike Evans and Pohanka Lexus took care of me and my cars needs. I was in and out in the time promised and the prices are very reasonable. Will definitely be back and see Mike. Keep up the great service.

Great knowledge and service

I went in to get my suspensions looked at. Had some issues with it making a creaking noise and found out it was due to part of it rusting underneath the car. Got some recommendations from Hayden Jang and will be coming in again to get this sorted at in the future. Very knowledgeable when it came to car parts and knew exactly where to look at.Thank you.

Couldn't have asked for a better experience

In my lifetime I have owed many vehicles and delt with multiple service centers. The amenities at Pohanka and the staff have completely blown me away but one staff member specifically really set the bar. Chris Chao went above and beyond to make sure my A-Z experience was outstanding. He kept me in the loop during the entire process and followed up after to ensure my satisfaction. It is very difficult to find this sort of treatment in the automobile industry but I have now found my go to employee and facility for all my work.

Excellent experience!

Reza was courteous, efficient and professional. My service was completed well before the time it was promised thanks to Reza.He is a great asset to the Pohanka team.

Super Service

Shane Tabit at Pohanka Lexus is the only person I'll bring my two Lexus vehicles to for service. He is always friendly and helpful, but most important, he is honest. I always feel like he is looking out for me. Thanks, and keep up the good work Shane!Robert

always efficient service

I've been servicing my cars at Pohanka Lexus with Shane Tabit for many years. They might be the most efficient service organization I've ever dealt with. I had an issue with my radio freezing up recently, so I brought my car to Shane and learned that it wasn't just me. Some kind of software problem with Lexus. There were maybe twenty cars there with the same problem along with other customers with regular service. The place was packed. Anyway, my issue was resolved in about thirty minutes and I was out of there. Once again, my expectations were exceeded.Daryl

Great Maintenance service

Went into today for my regularly scheduled maintenance. Rex's was super helpful. Quick, knew exactly what he was doing, and went the extra mile b

Service and coordination with Insurance

I had a great experience with Reza and the Lexus service center. Reza and his team took a look at my car almost immediately and kept me updated throughout the inspection. I had unfortunate issues with my vehicle and Reza did a great job in giving me my options for moving forward. He actively communicated and followed-up with my insurance company, although they were fairly unresponsive. Reza called me personally daily to let me know the status of my claim and the services being provided on my Lexus. I would definitely recommend going to Pohanka Lexus for service.

Always a great experience here with this team!

It's so hard to find a good experience in this area when taking my car in to be serviced. I never know if I'm being told the truth, what's actually needed, or if the pricing is fair. I never feel this way with Chris, instead I feel like I'm being treated fairly, everything is being explained to me, and nothing feels pushy. I definitely recommend if it's time for you to take your Lexus in, to take it in to him!

Thank you

I usually get service through Ms. Lagii Moore. She explains professionally and polite very detail everything to me. I always recommend my friends and family your service center who asked me good service place. Also, I like your waiting room where I could comfortable using massage chair and drinking during my car were being repaired. Thank you guys again!

Good service!

I always had good experience coming here. But past month I visited three times with issues with our family cars! But every time I went, I was fortunate enough to meet Hayden. He was able to answer all of my questions. Even though I had to ask him same questions multiple times, he kept it professional and made sure to explain it thoroughly.

Thank you for your service

I had to bring my Lexus ES350 in for its 30,000 mile service. The service was efficient, excellent, and of high quality. My service representative explained clearly what was to be done and timeframe for service to be completed. I was very pleased with the promptness of service completed.

Thank you for your service

I am happy being your customer. Because of your services are made high quality and performed promised timeframe. I communicate with Lagii Moore when I need maintenance on my car. She gives me courteous and useful advice. I can say that you guys always the best service team! I will have been recommending you to my friends.Thanks,Sherly

Great visit as usual

I had to bring in my Lexus GS300 for regular service. The car has high miles as my commute is rather long everyday. I came in for an oil change and tire rotation and worked with Chris chao. He said I did not qualify for a loaner car but he said if he had enough loaners he would let me use one to finish my errands while my car got serviced. I am very grateful for that because it was getting late in the evening. Thank you Chris and Pohanka.

""Great Service""

The only thing I can say about this dealership is that this is the best dealership in the Northern Virginia area. I have been going to this dealership for the past 5 years and I always got out with a smile on my face. When you go, please look for Hayden Jang. He is the man and knows all about what you need to do to keep your vehicle running. He's polite and courteous that he will make your trip worthwhile.

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