Pohanka Honda

Rude Service staff and manager

I went there early morning. They said TWO hours or LESS. I waited two hours and ask them. Their respond was "15 minutes later, the car is ready". I waited another 30 minutes, and almost three hours later, I could not hold my self to talk with the Service manager. Service manager tried to apologize but I haven not feel that he was agree with me about the my complain. I was expecting more friendly person to fix this issue instead of supporting his service guys. When I was waiting at the service, other people was coming and leaving. I felt like other customers getting the service fast but not myself. Also also Service manager tried to teach me " here is the America...blah blah blah"They are NOT professionals as I expected...!

Dealer Review - Jeanette Montgomery

Jeanette was very helpful during this process. She explained everything in detail and was willing to answer any questions that I had.

Great Service.

I got the car I wanted around the price I was looking for. There service goes above and beyond to give you customer satisfaction. I would definitely buy from them again.

JEANETTE MONTGOMERY

OVER ALL WHOLE DEAL WAS A EASY WITH NO PROBLEMS AN WE ARE VERY HAPPY WITH THE SERVICE WE RECEIVED TODAY AT POHANKA HONDA CAPITAL HEIGHTS MD..

Zero customer service

We took our Element in for the airbag recall. When we went to pick it up the windshield was cracked. Service was closed but the lady we paid... We also got new brakes and oil change... Said the windshield cracked during recall repair. I called to tell them I wanted to bring it back for windshield repair and service said it was the stupidest thing he'd e er heard and said they would not fix it. He said He'd let me talk to the manager and put me on hold for 42 minutes and 28 seconds. Then as expected they hung up. I tried calling back on their main number and all I got was a recording saying to call back later. They had blocked me. We will never go there again. Horrible way to treat us. Wish we had never gone there. Thinking of getting a lawyer.

Not this time

I purchased a SUV from Pohanka about 2 years using Cars.com so when the need for a used car arose again Cars.com was the first site I checked. Sure enough I was directed to Pohanka again. I was looking for a Toyota Tacoma & Pohanka had one in my price range. I used the email service provoed through Car.com to contact Pohanka...a week later still no response. It would appear that they are too busy for me. I had a good buying experience the first time, they blew it it this time. I'll continue to use Cars.com just not Pohanka.

Pohanka (2016 Honda CRV)

My salesman, Marcus Kirkpatrick was "spot on". He dealt with us in a very professional manner. His personality is dynamic! He's a keeper because I could tell that he is also a very hard worker. And that's saying a lot for someone whose is comparatively new to auto sales. He was excellent !!!!!

Purchased Honda HR-V

Evelyn was very knowledgeable and the deal was quick and easy.

Hector Herrera

Just purchased my 2016 Honda Fit thru Hector's assistance from Pohanka in Capitol Heights. I highly recommend Hector for those who interested in buying and/ or leasing a Honda vehicle in Pohanka. He's got an excellent customer service! Not a pushy type sales person and straight forward guy! The best part, I get the car I really wanted and he made that happened!

Great experience buying the car at pohanka honda

I would give a 5 star for Hector for helping way through the process of buying the car. He kept things simple and things were very well clear. I would definitely recommend him for anyone planning to purchase honda

Customer Review

Evelyn Adjei was very patient and helpful. She exhibited good knowledge of the vehicle and was able to answer my questions to my satisfaction. I would recommend that you ask for her if you are considering a purchase here.

Great experience when buying my first new Honda

Mr. Hector Herrera was very knowledgeable, honest and funny while helping me to purchase a new Accord. I will definitely recommend him and Pohanka Honda to all my friends and family.

Great service

Wonderful service by the sales agent Evelyn adjei who made my first time buying experience worthwhile. She definitely knows how to make her customers feel at home.

my expierence at pohonka honda

My experience at pohanka was absolutely wonderful , they had so many varieties of cars from dodge ,volkswagon oh and don't even get me started on Hondas, there were so many! and the customer service was great. it was fast and very friendly. i met a nice representative who worked there named Evelyn and she let me test drive so many cars and gave me her personal preference on what she liked which had an impact on the car i picked. overall experience here was great and i would definitely recommend people to come here and shop for there future car :)

Evelyn Adjei good sales person

EVELYN ADJEI had a nice personality.A good sales person..All around good person.

Sales peolpe just fine

Ms. Evellyn Adjei was every knowledgeable about the cars on the lot. She was very polite and courtesy made the visit pleasant. Just watch the finance team.

Hector Herrera sold me 2 cars yesterday

My experience yesterday at the Pohanka Honda in Capitol Heights was excellent, Hector Herrera went above and beyond to make my deals happen. We ended up purchasing 2 vehicles. I would definitely recommend your dealership to my friends.

Hector Herrera the best car sales man!

Hector gave me and my dad the best customer service we have ever had. He was very honest and patient with us. I was able to find the car that I wanted and the color. Han an awesome experience!

Best Car Buying Experience

Went in today with an idea of what i wanted to buy but had several concerns. My sales consultant Evelyn Adjei put me at ease and made my first buying experience at Pohanka Honda a pleasure. She was very professional and patient with me, me not knowing i was her very first customer. Any questions or concerns I had she made sure to get the answer. I left with a smile on my face and a brand new Honda Civic.

Execellent and very informative

I'd like to acknowledge that my sales person Quartrina "Q" Humes and client relations Manager Sharnece Ward were tremendous in their product knowledge and customer service skills. I felt warm and secure in buying a vehicle from this location due to my meeting these two young ladies.

Fon is the woman!!

I have never purchased a NEW car before and was honestly nervous about the entire experience; then I met Fon. She was amazing and very patient and took me step my step through my purchase. My husband and I were looking for a new vehicle and had a short turn around time and she made the process so much easier. Our experience with Fon allowed us to have an amazing buying experience. If you buy from this location ASK FOR FON!!

Walter - the Magic Man from Pohanka Honda

From day one, Walter already had me sold on going to visit Capitol Heights Pohanka Honda. I had called in looking to upgrade from a sedan to a larger or mid-suv vehicle. I called the day before to check on a vehicle I saw online - he let me know that it was still in stock and schedule a time for me to test drive. That following day, the car was already in the front and ready for a test drive. After some negotiation, I ended up getting an even better vehicle, better price, and he made the process the FASTEST in and out sign and drive experience of my life - Walter not only met my expectations, but he put me first. He was thorough with the process, understood my financial and even personal situations, and worked directly with me. His attention to detail and proactive organization should be praised and applauded. If I was his manager, I would of promoted him on the spot for his professional, positive persistence, and respect. Days later I texted him to ensure my vehicle that I traded in was taken care - talk about world class customer service! He kept me updated and let me know when my new tags would be in. Walter was outstanding and I would recommend any of my friends of family members to deal with him - he not only made my experience a successful one but a memorable one. I look forward to going back in a few years for a even bigger vehicle or two! Thank you Walter for providing outstanding service and support. You have a fan and loyal customer.

Vacation Car Trouble

My husband and I were traveling in our new (first time Honda owners) Honda CRV in 8 lanes of traffic around on the DC beltway on Monday, July 18th 2016, when our "tire indicator" came on. I was terrified of having a flat tire in that particular area. We pulled off an exit to check our tire pressures and they all seemed good but I continued to be afraid to drive. I got back on the highway only to notice a giant Honda dealership --what a blessing! Mario Diaz greeted us so nicely and took my key and indicated "I've got this--don't worry!" The tires were checked and Mario explained why the indicator came on and how we could care for our tires if the problem occurred again. He educated us and reassured us and got us back on the road in about an hour. We appreciated our quick turn around and Mario's kindness so very much. With great thanks for the special treatment we felt we received in this pit stop. Thanks Mario and others for helping us when we needed it. Lauri and Bob Shoup, Indiana, Pa, 15701

Amazing staff and service

I have been a customer with Pohanka Honda for more than ten years and they have always treated me like more than a customer. Mr Farrare is an amazing representative and has always helped me throughout my car buying process. My most recent visit I worked with Mr. Russell and once again my experience was amazing. He was very professional and helped me pick out the most efficient vehicle that fits me. I recommend anyone on the market for a new car to stop on in. You won't regret it. Most dealerships will run you through the ringer and try to run game on you. Pohanka Honda will work with you as long as you work with them!Thank you Pohanka

Sales consultant was excellent!!

The sales consultant, Fon Kosai, provided excellent customer service! She was attentive, a great listener, and customer-centric. Once she determined my needs she showed me the perfect car and it was the only one I test drove - I was immediately satisfied. She was also very personable and welcoming.

An awesome buying experience......

Ms. Rhonda Thacker assisted me in purchasing my new vehicle. I purchased a 2016 Honda Civic EX w/sensing, but wanted a sunroof and a certain color, which was modest grey with black interior. This is one of the popular colors for Honda cars. They did not have this color so she had the dealership look for one in the area, low and behold one was available last week and I went and picked it up last Thursday. She was out of town last Thursday but she ensured that I received my car by calling me and letting me know that it was on the lot ready to go. I love my car! Ms. Thacker also ensured that for my credit and price range that I was looking for that I would get the car that would be comfortable for me in both affordability and comfort. Ms. Thacker spent the whole day with me to ensure that I would get the best deal possible and I did and then some. She was very knowledgeable and informative on the Honda vehicles and offered the best advice. I asked every question I could think of about this car and in general, because it has been seven years since I purchased my last car. Ms. Thacker was so patient, kind, respectful, professional and knowledgeable. My 2016 Honda Civic Ex is just cute and perfect! She was never pushy or aggressive. She always had my best interest at heart and just as concerned; as I was that, I purchased a great vehicle within my budget. She listened to my needs and guided me towards my decision. She showed me options and discussed the finer points of each vehicle. I know I made an excellent choice with my purchase and it fits me very well. I am truly blessed for the assistance that Rhonda provided to me. My purchasing experience was very pleasant and I am overly satisfied with my choice of vehicle, and my choice in selecting Rhonda as my salesperson. I am definitely going to recommend Rhonda Thacker and Pohanka Honda. I am truly in love with my Car!

Wonderful Experience!!

I had a wonderful experience while purchasing my new CRV from Pohanka Honda. Mr. Russell patient & very crisp with providing knowledge of the CR-V. for someone who has been a salesman for a short time, he's done a good job with me. I'd recommend people to come out and see Mr. Russell about purchasing a car.

Ms. Tess was AMAZING!!!!!

Very Patient, Knowledgeable, very easy going! she accommodated me, my mom and my aunt with everything we asked for! I can't believe she's been doing this only for 4 months, but definitely someone that knows what she's doing. I bought the new Honda Accord, in the color I wanted. Pohanka Honda has quite the staff, very friendly & accommodating! Mom and Dad will definitely be back again for their other car! Awesome Experience!!!

Nevbar

Quick and painless process pleasure working with Mr Russell

Best car buying experience!

I purchased a Honda Civic yesterday and had the best ever car buying experience! The entire staff, especially my sales rep, Fon, treated me like a valuable customer. There was no haggling over the price or the pressure to purchase the vehicle. Working with Fon was was like talking to a friend who was interested in helping me to make a serious decision, with kindness and sincerity. I would recommend Pohanka Honda in Capitol Heights for your next car purchase. If I could give them 100 stars, I would! Thanks, Fon!

Rhonda was patient and not pushy!!

Rhonda was the absolute best sales person I have ever dealt with! She took her time in making the sale of my new 2016 Honda Pilot. My husband and I had been looking for cars all day and at the last minute decided to stop at this dealership on the way home. I loved her demeanor from the moment she introduced herself. I was straight forward in expressing what I wanted and she made every effort to get just that. Buying a vehicle is a stressful endeavor but Ms. Rhonda takes the stress away by being personable. I would highly recommend her to anyone looking to buy a vehicle, she was great!

Fon Kosai a great sales person

I would like to appreciate Fon Kosai for her outstanding help as a sales person. She did a lot of hard work and spent time explaining in detail about the vehicle and an awesome person to work with. I would really recommend anyone looking for a new car to buy at Pohanka Honda of Capital Heights.

Mr. Russell was GREAT!

Mr. Russell was professional, personable, trendy, well-mannered, fashionable, relatable, and teachable. Even though he is a new salesperson, he was willing to work with us the best way he could and sought help where needed. I see him doing great things for this dealership and becoming one of your top sellers. I would highly recommend him to my friends, family and colleagues and will definitely consider returning to him to buy another car.

Rhonda Thacker, an AWESOME Sales Professional

Ms. Rhonda Thacker assisted me and my husband in purchasing new vehicles. My husband purchased a 2016 Honda Touring. He wanted a certain color. Ms. Thacker ensured that he got the car that he wanted. She persisted until he was satisfied. When I needed a new car a few months later, my husband told me that Ms. Thacker would work with me. He said she would be honest and offer the best advice. I went to her and asked every question I could think of. She was patient, kind, professional and knowledgeable. I had to go back to her to make my purchase. I purchased a 2016 Honda HRV. It is perfect! Ms. Thacker was not pushy, abrasive, nor aggressive. She was very informative and concerned that I purchased a great vehicle within my budget. She listened to my needs and guided me towards my decision. She showed me options and discussed the finer points of each vehicle. I feel like I made an excellent choice with my purchase and it fits me. I am very grateful for the assistance provided to me by Rhonda. My buying experience was very pleasant and I am so satisfied with my choice of vehicle, and my choice of salespersons. I am definitely going to recommend Rhonda Thacker and Pohanka Honda to my relatives, associates and friends.

Very Blessed & Happy

I would like to shout a big Thank You to Ronda M. Thacker. She was such a wonderful sales consultant who was very knowledgeable about the HR-V AWD. Even though she did not have a voice she made sure I understood everything about my car and all the features. She made sure I had all the facts. We went on a wonderful test drive with my family. Even though, my appointment overlapped another customer she made sure that I was still being taken care of. I really appreciate her staying after closing to make sure all of my needs were met after buying my car. Thank You so much Ms. Ronda M. Thacker.

Horrible Service Ripoff

I agree with other reviews. Please choose another dealer because Honda is good just not this company. HORRIBLE!!! The DriverPlus that they sell you and TELL you it is good even if you move is a LIE. NEVER again would I buy from this company even if it was the only one near me.

AWESOME!!!!!!

ROBERT WAS VERY DETAILED WITH THE VEHICLE. HE WAS VERY INVITING AND ATTENTIVE. MY OVERALL EXPERIENCE WAS AWESOME. I WOULD DEFINITELY RECOMMEND MY FRIENDS AND FAMILY TO COME AND PURCHASE A CAR.

Compliments to Robert Russell

Robert was truly helpful from the time we walked in the door. He was patient and understanding to my indecisiveness, and when I decided what I needed he lead the way to the perfect car to fit my needs. My family and I were impressed with his professionalism and positive demeanor!

Gail Harris Outstanding Sales Person!

Gail Harris is an outstanding sales person. She brought the people person to the buying process. If you want a great sales experience without all the red tape I highly encourage you use Gail.

great experience!

Great service by Mr. Robert Russell, thank you!!!!

Great Sales Person! Gail Harris!

Gail Harris is an excellent sales person. She brings the human factor into the car buying experience. Purchasing from Pohanka was great, she was very informative and a has wealth of knowledge. So if you would like a great car buying experience without the song and dance routine. Please ask for Gail Harris!

Fon Kosai of Pohanka Honda of Capitol Heights

I know a sells person is doing; what they can to seal the deal, but I could tell that Fon Kosai was being more than just a slaes consultant, she was adding the human, compassionate element to the buying a car process, which can be daunting. I recently visited the capitol heights location and saw Fon and she was still personable. The crew at Pohaka Honda of Capitol Heights seemed to be professional, pleasant and determined to get you in and out. I meet a male manager and a female manager and they both were professional and sharp.

GREATNESS ALL OVER

I'M SPEECHLESS AT THE SERVICE. SO PROFESSIONAL. I WOULD SO RECOMMEND THIS DEALERSHIP TO EVERY SOUL I KNOW

awesome service

The sales man Robert Russell and Ms Veronica are the best. They got us into the car we truly wanted. I can't thank them enough for the EXCELLENT customer service they provided was great. I recommend them to all who read this

Great Service From Raaq

The service was awesome and on time. I was in and out. The facilities are extremely clean and child friendly. And to top it off, the service was provided with a smile! Highly Recommend!

overall experience

I went to Pohanka Honda looking for a used car I saw online, on what I thought was their lot, it wasn't. Their online car listings are very tricky and have listings for other Pohanka dealers linked to other locations. Call before you go. We needed to trade our Audi in for a Van. Our Sales associate Tony (Anthony) Harris Was EXCELLENT. If anyone there can get a deal to work it's him teamed up with a good financial manager. Great customer advocate. We were in a very tight spot, and heavily upside down on our existing car loan. He did a great job finally getting me exactly what I wanted for a great price!.. The few things I will complain about are minor, and no reason to not purchase a car here. The finance department who does all the paper work is short handed. One (very sweet women) is the only one there on Sunday ( not sure about saturday) and it takes a little long to get in and out b/c she is backed up. They need another person there. Weekends are too busy to have one person working on that alone. Especially when people have small kids with them like I did.The Online listings is confusing and misleading. But! they have and extensive selection of vehicles, great customer service, and I didn't feel like I was being taken.

Fon Is Amazing

I purchased a car from Fon today and I have to say, she is a gem. Not only is she sweet and funny, but she advocated for me to get me the car that was an answer to my prayers. If you are in the market for a new or used Honda, GO TO HER. You will not regret it. Additionally, the overall service at this dealership was wonderful.

Great service

Service rep, Raaqim Cason, gave me great service! He was helpful and answered all of my questions. The service was so great that the shuttle van took me to the nearby gym while I waited for my car and picked me back up! Thanks Raaqim!

The Best Car Buying Experience EVER!!!

A tree fell on my car and I desperately needed I replacement. I had only $500 to put down and went there looking to get into a 2007 Hyundai Elantra that was advertised online. I knew I would probably have to wait until I had more money for the down payment, but Aubrey Farrare, the Senior Sales Manage told me to come see him and assured me that I would drive out with a car for my $500 down that day. I went and was greeted by a couple of sales reps in the parking lot that led me to Mr. Farrare ...and even cracked a funny little joke about him...putting me instantly at ease. I met Mr. Farrare who was happy to see me and introduced me to Ms Veronica Johns. She was very knowledgeable and friendly and could tell I was anxious so her kindness and patience calmed me and I was able to get through the process with her guidance. Well in the end I drove out of Pohanka Honda with a BRAND SPANKIN' NEW Hpnda Fit. Not in my wildest imagination would I have thought that would happen ....and with a monthly payment that was exactly what I paid for the 2013 Civic that the tree destroyed. The whole process was less than 2 hours ...WOW. I highly recommend Pohanka Honda!!! Be sure and ask for Aubrey Farrare & Veronica Johns!!

Pohanka Service Dept.

Raaq provided me with good customer service with a smile.

Pohanka Honda Service Dept is Great!!!!!!

Raaq took me in and tech, Pierre, serviced my car on the spot. The wait time was very short and it allowed me to finish my daily activities before 5pm. I love coming here and they provide excellent service. Fast and reliable is what I look for and get here always.

Excellent Service

Raaqim Cason was excellent he was helpful during the whole process I was introduced to him by Troy Dickson he greeted me when I walked in the door and made sure I was well taken care of they were a great team in taking care of me and my car.

Management Analyst

Words can't express the magnitude of professionalism and customer-first attitude I experienced with Ms. Tess McGee. Wow...this lady is awesome. Her dedication to her job and to my daughter and I was second to none. Although I saw others in the dealership, we were made to feel as we had exclusive attention. Thank you so much Tess for what you've done. You are now a part of our family.

Wonderful Buying Experience

I had the pleasure of working with Ronda at Pohanka Honda in Capitol Heights. I cannot recommend this place strongly enough. The entire experience from start to finish was delightful. Ronda is the most courteous and professional Sales Consultant you could ask for. She went above and beyond to accommodate my every need. I was coming from another city to view the vehicle (over 2 hours away). To ensure that I could make the most of my time, Ronda made sure everything was absolutely ready and perfect for me upon arrival. It was. I can't thank her and the rest of the team at Pohanka enough for all their help!

Great Service. Fast Service 4.7.16

Service was great, fast and friendly. The service team explained everything clearly and finished the service soon then the time they promised.

Great service for a 2fer

My wife and I bought 2 vehicles at one time. We were looking to get 2 used vehicles, a Honda Pilot and a Honda Fit. Our sales person Tess did a wonderful job helping me look for the vehicles. Then she gave us a package deal of 2 new vehicles that stayed within our budget. We are were so happy with our choices. Everyone at the dealership was so nice and helpful. I would definitely be a repeat customer.

Just a basic oil change

Raaqim "Raaq" Cason I must say one of the best customer service I've encountered in sometime. Immediately caught my attention as soon as I walked in. Very detailed informative process for an oil change that was amazing. Guided me through the rest/coffee area informed me of the time frame from the oil in which they did they not disappoint. I was searching for a Honda service dealer which I did not buy my car from a Honda dealer. I must say "Raaq" is my go to guy. Highly recommend

The best car buying experience

We were shopping for our first Honda CRV, we got a call from their associate responsible for online inquiries, that's when we met Ronda Thacker, a very enthusiastic and energetic associate they have. We took an appointment and we were very happy to see her follow up and find out if we were reaching the dealership without getting lost on the way since we were traveling from a far distance. The reason for this travel was their dealership offered the vehicle for a very reasonable price. There were no hidden costs, the offer was exactly as we expected. There was a good inventory of vehicles to chose from and they also offered to transfer a vehicle for us from the other location since we were looking for one of the rare colors. Out overall experience was great and we would definitely go there again.

Great Service!

I stopped by to have my tire pressure checked at the last minute and the service technician Raquim was a great help to me! The customer service and friendly atmosphere was a welcome change from the norm. Thanks for all your help!

Low tire pressure

Came to assess my car for low tire pressure Excellent service from Raaqin Carson(RAAQ)

Great Buying Experience

Went in to trade my FJ for a Honda Civic Touring Edition. The staff were eager to find the vehicle I wanted and negotiate a fair deal. Also, as car buying can be a lengthy process in arranging financing and other paperwork, they filled the time with complimentary snacks, a tour of the facility, and introductions with key staff. I ultimately left with what I wanted, and a sense that the staff there care. Can't really ask for more than that.

Raaqim "Raaq" Cason Rocks !!

Today, I have decided to purchase my very first car - 2016 Honda Civic LX from Pohanka Honda in Capitol Heights, Maryland. I was very nervous but it was Raaqim's positive and welcoming spirit that let me know that I was in great hands. After listing all of the things that I would want in my first car, he was able to narrow it down and pick the perfect car for me. While I was test driving my car, he thoroughly explained the best way to preserve gas and was open to any additional questions that I had. Overall, Raaqim did an amazing job and was super helpful and pleasant throughout the buying process. In the future, I plan on purchasing another Honda and recommending friends to come in as well.

The "Raqq"

From the wonderful phone etiquette to the professionalism on the sales floor, I am very pleased with the service I received from Raaq. He has exemplary customer service, resourcefulness and is meticulous with all details and my needs. I highly recommend him and look forward to continuing business with him in the future. He has given me faith in the car sales industry and I couldn't be happier that he has chosen to assist me.

Star Quality- Pohanka Honda in Capitol Heights, MD

When you think of excellent guest service you think of an individual who will deliver an impressionable memory of a company. That person for me is Raaqim "Raaq" Cason of Pohanka Honda in Capitol Heights, Maryland. He exemplifies exceptional customer service and an unfiltered genuine motivation for Pohankas brand. If you are looking for someone who is very knowledgeable and exceeds every expectation one hopes to encounter, Raaq is unquestionably your guy. Pohanka Honda in Capitol Heights you are lucky to have this guy apart as a part of your team.

They are the best!!!!

Overall awesome experience thanks to WAYNE CRIDER and AUBREY FARRARE!!!!!

Honest suggestion, please choose some other dealer

They sold this 2016 Accord that had a small dent on the back(i didn't notice when i picked up the car, coz it was raining and night), when asked about the same, manager and sales person without even thinking for a second told me, I did the dent, i just drove straight to my home, and called them next morning abt the same, strange thing was that they took the carpets out of the car, who does stupid things like that... Thought of referring this dealer to couple of my friends who are interested in buying honda cars, suggested them to look for some other dealer.

Very Poor

I really wanted to buy from this dealer since it was close to home but the service was rude and unprofessional. I started working with one person and then given to another who could not answer any questions or took 20 minutes or more to find the answer to a simple question. The manager insisted that Honda would not finance me under any circumstances, they offered a high interest rate and really no deals. They picked me up at home and then would not offer to drop me off after I decided to not buy. I was without a coat and it was cold outside. I went to another dealer the same day and got finance via Honda and with great interest rate and this dealer offered to pay for my taxi to shop at their dealer. I really hope Pohanka starts investing in customer service training.

THE GREATEST!

PURCHASED A 2015 HONDA CIVIC FROM POHANKA HONDA LOCATED 1772 RITCHIE STATION COURT, IN CAPITOL HEIGHTS MD. 20743 ON NOV. 17, 2015. ENCOUNTERED A SALESMAN NAMED WAYNE CRIDER. MY WIFE AND I HAD PREPARED OURSELVES FOR AN UNPLEASANT EXPERIENCE! IT WAS AN UNNECESSARY PREPARATION! MR. CRIDER IS THE MOST PROFESSIONAL, SERVICE ORIENTED INDIVIDUALS I HAVE CONDUCTED BUSINESS. HE WENT FAR AND BEYOND PROVIDING SERVICE! HE MADE MY WIFE AND I FEEL IMPORTANT! WE PURCHASED THE VEHICLE ON OUR TERMS AND FELT COMPLETELY "SATISFIED"! THANK YOU POHANKA FOR ACQUIRING SALE PERSONS OF MR. CRIDER'S CALIBER!

The BEST dealership in the DMV!

If you're looking to buy a Honda or any car, please go to Pohanka dealership! Karlton Barclift is the man! He works with you and for you to assure all your needs and wants are met through your car buying experience and beyond. I will never go to another dealership or dealer. And if I do, it's because Karlton and all the other staff no longer are there. Just bought a 2016 Honda Accord EX-L with Honda Sensing and I'm loving it!

They were awesome!!!

I had a great deal with them, and the sale consultant Sid Cosby is the best, no money down and they put me in a new 2016 CR V, they are the best once again they are the best. ...... especially Aubrey Farrare manager!!

UNPROFESSIONAL AND RUDE

Initially, Wayne(the sales guy) was super responsive. He called me, sent me reminder texts etc. I felt good that I was going to this place. The only reason I chose this place was because there were some good reviews and it made me think may be these guys are genuine. But I was wrong which the reason why I am writing this review.Wayne was not very nice. He is not genuine. He spoke all shallow crap which had no importance to me at all. I know about honda cars. Just a word of suggestion, be very attentive if you are dealing with him. The KBB price of the car that I looked online and the price on the printout he brought were different. He started showing some other things on internet and tried to make me feel that the actual price of the car was very high and that I am paying a very low price. But, I knew the facts. I knew exactly how much the car is worth. So, if you are going there, do your research. Otherwise, he is going to rip you off.After showing the car, when the time to make the deal has arrived, from then on he became a different person. He made up all random costs and showed me the final cost. Then he brought a person who was introduced to me as his boss and this guy is very rude. He doesn't even care to say hello. He makes fun of the car that I was going to trade in. I was trying to make a deal, and he replies "may be you should look at a cheaper car". Is this the response you expect these people? The price of the trade in was unbelievably low.After the deal was over, Wayne didn't care about me anymore. I had to sit there for 2 hours waiting to write the check. He just left the place. I got frustrated and called him. He said he is getting my car ready, but he appeared with his kid after two hours. How unprofessional of him to take care of personal business while making a customer wait for hours and when I call, he just bluntly lied. I had to wait for two hours and find the finance department myself to pay the bill.Then there were a couple of repairs which they promised. And that wasnt a smooth process either. And Wayne told me he will help me setup the appointments for the repairs but after the deal was over, he never cared nor helped nor responded. I send him a text, no response. THEN THE NEXT DAY, SOME LADY CALLED ASKING FOR A REVIEW ON THE PURCHASE. THE ONLY REASON(WAYNE I HOPE YOU ARE READING THIS) WHY I DIDN'T GIVE BAD RATING, WAS BECAUSE I READ IN SOME REVIEWS THAT IT WILL AFFECT YOUR BONUS/INCREMENTS. OTHERWISE, I WOULD GIVE YOU A 2/5 RATING FOR THE WAY YOU AND YOUR BOSS TREATED ME.Small suggestion to everyone going to this place:Talk to them well in advance about the other fees that they are going to charge. RECONDITIONAL FEE of 1500$ was charged for a 1.5 yr old car(he says he can charge me upto 2500$). And the worst part is, all these made up fees wont even appear in the final bill order. It was all made up crap. So, better get the final purchase price decided over the phone before you meet them in person because THAT IS THE ONLY TIME THEY WILL BE NICE TO YOU.

New Customer

My Husband and I just purchase our FIRST car from Pohanka Honda our experience was great. Our Sales person Danny Pena was very knowledgeable about our car, he was pleasant, and did all that he could to ensure that we got the perfect deal. I would recommend him to all my family and friends that are in search for a new car.

GREAT SERVICE

I worked with Raymond! He was the absolute BEST! I was discouraged about actually being able to get a new car but they made it happen for me!! I appreciate all the hard work!!!

Glad with the service

I was really pleased with the service i had when i got my 2014 Sonata. Raymond was excellent in his service. Best place to go.

Commiitted to Customer Satisfaction!...

We purchased a 2011 Honda Odyssey Touring Elite back in July 2014, and timing was perfect. She was inducted into their fleet for used car sales just the days prior and we were the first family to view. Contacted Sean Beeman enroute while we out frantically looking for used car options since our previous Odyssey was totaled in a crash. Sean was professional, knowledgeable and patient, never creating pressure for us to buy, but provide all the information we needed to make an informed decision. He followed up and followed through by phone and email, with attention to detail. I had been taking our previous Odyssey there for service for the past three years, and the Service Department led by Ralph Sykes, always went above and beyond to meet our needs to keep her running well and safe. They are committed to making you feel like part of their family and they take customer service and satisfaction very seriously. Some standouts from our recent car buying experience are: Charles in detailing who made it personal mission to ensure all of our warranty items completed to exceed our expectations; Mrs. Barbara Harris and Mrs. Monet Watts in finance and registration went above and beyond to assist with registering our vehicle out of state under the provisions afforded to active duty military members, to include refunding of the portion of the sales tax! Bottom line: Pohanka Honda on Beltway exit 13 is a the dealership you want for a great customer service experience, Family satisfaction, and to meet all your automotive needs.

Anywhere but This Place

I was pre-approved for a loan and went to Pohanka to look at a car I was interested in. First impression was most unprofessional as the associate couldn't find the car and the key fob was "...dead". I left but returned willing to give them another chance. Bad bad mistake. The car's windshield was cracked...which I was promised they would repair. The brakes were spongy. The tires thumped at medium speed. I was directed to another car which had an awful smell...was promised the detail guy would see to it. The purchase price was reasonable and guaranteed through my financial institution, they allowed me to keep the car overnight to "...drive it and get a feel for it". I returned the car the next day prepared to finalize the details based on my conversation with the associate and was told that she'd just learned of some details about the car that she was unaware of before...and proceeded to raise the price by $1500. I told her that was unacceptable as I was guaranteed the advertised price by my bank. She walked away and when she returned, the additional $1500 had been blacked out. At that point they lost my business...but she kept talking. I told her that I wasn't interested in purchasing the car and she brought the manager over to speak with me. After unsuccessfully attempting to find out the maximum I'd been approved for he tells me the reason he needs to know is to make sure I know what I'm doing because, AND I QUOTE,: "Once you sign that paper, I'm holding you to your contract...and I expect to get my money." I told him, first and foremost, he will stop talking to me as though he is financing my car. I have been pre-approved by my bank and he would get paid IF I sign a contract, anything more is between me and my bank. I also told him that I was not buying the car. And left. I went to their competitor 10 minutes away, found my dream car...no horrible smells, cracked windshields, thumping tires, or spongy brakes. Hundreds of dollars less (including the stated tax amount). The salesperson was a dream to work with. And, above all, she was honest and intelligent. A trait sorely lacking in this establishment.

Best Experience

I loved this place. I saw Raymond. He was excellent. I bought a car i liked at the price I liked. He also advised me from a business and personal standpoint which made me feel as though he cared. He also used his pleasant personality and intelligence to calm my anxiety about buying my first car.

vehicle awful

I just bought a 2004 Kia Sorrento a week ago my steering wheel is completely out of control the truck has no control at all.Not safe I could have lost my life because of this issue I have never seen us there we'll have no control over a vehicle I was lucky to be in a parking lot at the time this happen.

Great Service

I was impressed with the service from Ronda Thacker. She was courteous and thoughtful to my needs and wants to purchase a vehicle. The service that she gave me made me realize that all car dealers are not in it just for the money but to see to it that their customers are pleased with what they are buying. She should be recognized for going over and above her duties :)

Great Experience

This was my first car buying experience. I went in wanting to learn more about a used 2011 Honda Civic, but when we saw that the car I was interested in had some body damage, we reassessed. We figured that a new car could be worked into my budget, and I went with the 2014 Honda Civic instead. I will admit that there were times throughout the process that I felt like the newer car was being pushed on me, and I know that I probably could have talked them down a little more on the price. However, like I said this was my first car buying experience. I walked away with a new car, and a little insight on how to do it better when it comes time for my next purchase. The staff were friendly, the building itself was clean and upbeat, and I genuinely felt like the staff wanted to make me as comfortable as possible throughout the process.

Great Experience

This was my first car buying experience. I went in wanting to learn more about a used 2011 Honda Civic, but when we saw that the car I was interested in had some body damage, we reassessed. We figured that a new car could be worked into my budget, and I went with the 2014 Honda Civic instead. I will admit that there were times throughout the process that I felt like the newer car was being pushed on me, and I know that I probably could have talked them down a little more on the price. However, like I said this was my first car buying experience. I walked away with a new car, and a little insight on how to do it better when it comes time for my next purchase. The staff were friendly, the building itself was clean and upbeat, and I genuinely felt like the staff wanted to make me as comfortable as possible throughout the process.

Ernest Clover

Don, is a great person and worked hard for us. When our temp tags were stolen we called him and he made sure to help us out.

Happy Customer of Pohanka Hyundai

I recently purchased a fine new vehicle from Pohanka in Capitol Heights and want other prospective buyers to know what a good experience I had. My first impression upon driving up to a corner of the world wholly owned by Pohanka was of an ocean of new cars spreading out before my eyes. It was easy to find my top choice of vehicle. My sales consultant, Danny Pena, worked with me extensively to put together the perfect package of car choice, price and financing. He was gracious and hospitable throughout and patientI was kind of a difficult customer The sales and financial managers provided full support and we settled on a great deal. Danny is an expert in the Pohanka product line and procedures, and a car expert as well. The car has a lot of features and he took the time to explain them all. He popped the vehicle through the car wash and sent me off the lot happy.

Happy Owner of a Brand-New Hyundai Sonata

I recently purchased a fine new Sonata from Pohanka in Capitol Heights and want other prospective buyers to know what a good experience I had. My first impression upon driving up to a corner of the world wholly owned by Pohanka was of an ocean of new cars spreading out before my eyes. It was easy to find my top choice of vehicle. My sales consultant, Danny Pena, worked with me extensively to put together the perfect package of car choice, price and financing. He was gracious and hospitable throughout and patientI was kind of a difficult customer The sales and financial managers provided full support and we settled on a great deal. Danny is an expert in the Pohanka product line and procedures, and a car expert as well. The car has a lot of features and he took the time to explain them all. He popped the vehicle through the car wash and sent me off the lot happy.

Review

Mr. Raymond Walford and Ms. Terri Norris were great. Will be back to buy my next car in a few years. Will recommend friends to this dealership

Ronda went the extra mile!

I contacted Ronda via the Exit 13 (Capitol Heights, MD) Pohanka Honda website to discuss purchasing a used vehicle, financing, and set up an appointment for the next morning. Ronda helpfully walked me through the process on the phone. The next morning she spent a good deal of time personally (and patiently!) walking me through a number of used vehicles on the lot that would best suit me. Having worked in retail myself, I can recognize good customer service when I see it. Ronda is the sort of no-pressure, straight-talking salesperson we all hope to have when car shopping! I would definitely recommend her to anyone looking for a car!

Gold Star for Pohanka Service

A++ for customer care and car service/maintenance! Prompt, efficient, high quality service from a team of true professionals. Thanks for taking such great care of my CRV!!!

Great experience, great price

It was the best experience at Pohanka. Sales Consultant Rhonda Thacker was really helpful and she provided all the information required, After listening our requirement she offered the best deal and in such a comfortable environment we were able to make our decision quickly, Her calm and gentle manner made it the best car buying experience ever. I want to thank and congratulate Pohanka Honda for having the best staff and providing the best service.

Purchasing a Honda

This was my first time buying a Honda car. Ms. Ronda Thacker was the best sale person ever. Ms. Rhonda was so professional and went beyond what a sale person duties. Usually a sale person will get that sale and after that they are done. But not Ms. Rhonda I went to the dealer to pick up my tags and she came to me my vehicle with the sign out sheet and tags also a keychain she promise me LOL! I will send all my family, friends and co-workers to her. She made my experience with buying a Honda a pleasant experience. Buyers if you looking for Honda sale person Ms. Rhonda is the one. Stay sweet : ) = Ms. Barnes

Great Service

Great dealership that values the customer's desires.

It was the best experience at "Pohanka Honda

It was the best experience at "Pohanka Honda" I ever had of purchasing a vehicle in my life."Sabrina Cato" (Sales Consultant) was really helpful and she provided all the information required, After listening our requirement she offered the best deal and in such a comfortable environment we were able to make our decision quickly, In finance department the manager was so polite and soft-spoken, I would recommend Pohanka Honda to all my near and dears as it is the best place to buy a ride.I want to thank and congratulate Pohanka Honda for having the best staff and providing the best service.

It was the best experience at "Pohanka Honda"

It was the best experience at "Pohanka Honda" I ever had of purchasing a vehicle in my life. "Sabrina Cato" (Sales Consultant) was really helpful and she provided all the information required, After listening our requirement she offered the best deal and in such a comfortable environment we were able to make our decision quickly, In finance department the manager was so polite and soft-spoken, I would recommend Pohanka Honda to all my near and dears as it is the best place to buy a ride. I want to thank and congratulate Pohanka Honda for having the best staff and providing the best service.

I met Mr Sylvester Harvey on line and he quickly followed...

I met Mr Sylvester Harvey on line and he quickly followed up with a phone call to me and did not allow me to make a second opinion on my initial choice -Honda Pilot.However i choose this rating as a reflection to my great customers service Mr sylvester gave to me and my wife.Am proud to meet him as my agent and have promised to send some of my friends to him.

Great service from a fantastic sales associate!!!!

So my car being recently totaled I was on the hunt for a new vehicle. My last car was purchased cash so this would be my first time financing a car. I seen a car I was interested in on cars.com and called the dealership to see if it was still available. I talked to Ms. Rhonda Thacker. She told me that the car was there and everything and we set up a date for me to check out the car that week. I unfortunately wasn't able to make it that day but I got in contact with her to reschedule for the next day. When I got there she was very friendly and sophisticated. Everything of hers was organized and she had it all prepared for me coming in. I wasn't aware that other people where checking out the car so she was even able to hold it for me. Went on the test drive and the car was amazing! When we came back inside we started the paper work process. Everything went by so smoothly and efficiently. She was nice and courteous the whole time. She knew a lot about the vehicle and even printed out extra paperwork on the car so I knew every detail about it. We were able to get my financing price close to what I wanted to pay per month. Over all it was a great process! And the best part about it it didn't feel like she was trying to push a car on me or get a sale. From first contacting her she genuinely cared about getting me the best car I could get. My mother was so impressed she plans on seeing her when she gets herself a new car.

my experience with these two ladies was the best. they...

my experience with these two ladies was the best. they worked with me till the end and i walked out with a brand new car all thanks to them and being patient with me through the process..

I was greeted at the door by Mr. Mitchell in a friendly...

I was greeted at the door by Mr. Mitchell in a friendly manner. We were looking for someone who no longer worked there. We were assigned Mr. Mitchell as our salesman, since he was the salesman who first greeted us.. I feel that he went above and beyond to get me the car and deal that I would make me comfortable. After spending time to find the car and deal I wanted , someone came over from the warranty department to explain my warranty and possible purchase of additional items to keep my car dent and rust free. I then went to the financial department to meet with someone named Gregory. He explained additional warranties. I initially told him that I did not want anything that would increase my car note. He convinced me that these items would give me peace of mind over the life of the car. So I decided to take them. My entire buying experience was very pleasant. I chose this dealership because I have used your service department over the years and found them to be very helpful and professional. I have owned my car for two days and I have to say so far I love it. I will recommend this dealership and Mr. Mitchell to my friends and family.Sincerely,Pat Durham

As soon as i walked inside the door i was greated by...

As soon as i walked inside the door i was greated by some of the most Polite people you could meet, the service to my vehicle was completed quickly and serficiant i greatly appreciated for the clean up to my vehicle as well as it endured during this bad weather that just recntly passed.

Mr. Wayne Crider is one of the most professional and...

Mr. Wayne Crider is one of the most professional and knowledgable Honda representatives we have ever met. We would love if he got a promotion, a raise, anything would be awesome, because he rocks.

I love this play!!!

Wayne Crider was my Salesperson. His customer service was excellent. From the time I walked in the door to the I left, in my new Accord, the experience was awesome. This is the 2nd vehicle I purchased from Pohanka. Let's just say..... "I will be back!!!"

From the start, both Aubrey and Felicia were fantastic! ...

From the start, both Aubrey and Felicia were fantastic! They treated me like a customer they cared about, not just a number. I felt that I was listened to and the results were a sold vehicle for both of us. I would send anyone in the area looking for a new Honda their way!

Wardell Mitchell was a wonderful sales person. He was...

Wardell Mitchell was a wonderful sales person. He was working with my parents who are both in their 70s and had not bought a car in 13 years. He was patient, answered all their questions and never showed any frustration when he had to explain things to them more than once. I had taken them to a few other dealerships and they had not been shown that same patience or kindness. Wardell is an asset to Pohanka and if he is still there when I buy my next car he will definitely get my business.

I bought my first car from Tiffany Hooper in Dec, 2013. I...

I bought my first car from Tiffany Hooper in Dec, 2013. I was unable to get to the dealership so Tiffany called to talk me through details and then picked me up from my house. She was friendly, courteous, and took all my needs into consideration while helping select a vehicle. I honestly felt like she cared more about helping me find the right vehicle than about making a sale. I bought my car that evening and I feel like I got a fair price and the perfect car for me! Tiffany followed up with me after the sale to make sure everything was going well. I will go back to her for my next car. She is great!

Wonderful clean and customers service was awesome

Dwayne Crider was the best sales associate ever, he came up with lots of option and let us test drive all the cars we picked until we were satisfied with the vehicles of our choice. I will most definitely refer. This dealer to all my friends and family looking for a new car. Your the best Dwayne Crider!!

Great service

My wife and I sales representive name is Wayne. He is absolutely one of the best sale representive I ever dealtwith. Very knowledgeable about the cars we were looking at within our price range. He really helped us work out the best deal. If you ever come here I advise you to check with him first, you won't be disappointed.

Sean Beeman was friendly and professional. He listened...

Sean Beeman was friendly and professional. He listened well and was able to place us in the cars we wanted. He responded quickly to voice messages and followed up to make sure all of our questions were addressed. We look forward to working with Sean again and we will gladly refer any friends or family.

Great Dealership Thanks Wardell Mitchell!!!

There were three reasons why I chose Pohanka Honda. Great customer service, open on Sunday (praise the Lord) and Wardell Mitchell. Mr. Mitchell will not only get you the vehicle that you want but will get it for a great price. I will refer all of my family and friends here. Thanks again.

Me and my husband was able to get a great vehicle for a...

Me and my husband was able to get a great vehicle for a good deal and financing that is affordable.. because of the great effort our sales person Danny Pena out forth to make it happen for bus..Job Well Done Danny and Pohanka.

Good service, clean facilities

My sales person really took care of me. She listened and was very helpful.

Great experience for my first purchase

This dealership really surprised me. I am a first time car buyer and I was really satisfied with the experience. The sales person that helped me out was really nice, upbeat, and really helpful! He worked with me and answered all my questions. Do not be afraid to ask questions and ask for a better deal. I asked for a better deal and he was able to get it for me. They were really nice people and offer great customer service. I would recommend going with someone that has gone through the process of purchasing a car because they would know if the offer they are offering is a good deal and if you can get a better one. The one thing that I didn't like was that they do try to push on extras like the under coat for the car and will insist. I did not want to just because i was thinking about how much the monthly payments would be. I understand they are trying to sale and thats their job but after I would say no they kept at it. Remember that you are paying for it not them! Overall I really liked this dealership!

Two cars in less than 6 months!

Great staff, courteous and outstanding customer service. Purchased a vehicle from them about 5 months ago, and last week we bought a second one from the same dealership. Thanks Wardell.

I had been looking around for a new Honda CR-V and...

I had been looking around for a new Honda CR-V and stopped by Pohanka one afternoon to see what was available. I was greater by Meagan Bailey of their sales team. I was interested in a color that was difficult to find. She said "give me a few minutes and I will check our inventory." Nothing was available. Then she had another option for locating one. She asked me to come out to the portico and said "What do you think of your new car?" I am not sure what kind of magic she conjured up, she was able to locate EXACTLY what I was looking for. I was absolutely thrilled. Meagan, thanks so much for helping make this an enjoyable experience!

Love me some Meagan Bailey!

I had been looking around for a new Honda CR-V and stopped by Pohanka one afternoon to see what was available. I was greater by Meagan Bailey of their sales team. I was interested in a color that was difficult to find. She said "give me a few minutes and I will check our inventory." Nothing was available. Then she had another option for locating one. She asked me to come out to the portico and said "What do you think of your new car?" I am not sure what kind of magic she conjured up, she was able to locate EXACTLY what I was looking for. I was absolutely thrilled. Meagan, thanks so much for helping make this an enjoyable experience!

Meagan Bailey, did a great job!! Listening to what i...

Meagan Bailey, did a great job!! Listening to what i wanted and making my drearm car a reality. Thank you for your knowledge and paitence.

We are a family that kept going from dealership to...

We are a family that kept going from dealership to dealership in search of a compact SUV. After a while we knew exactly what we wanted and at what price. However, it was getting very frustrating because every dealership that we went to kept trying to nickel and dime us for any little extra feature on the car. On top of that they would also be insincere about the total price of the car with taxes and fees, and at the end they would just refuse to sell the car at a decent price. All of that changed when we went to Pohanka Honda and had the pleasure of talking with Shavon Deal.Shavon was the nicest and most understanding representative that we've ever met at a car dealership. I feel bad because we walked in with a lot of bad energy, coming from previous dealerships, and we assumed that Pohanka was going to try to rip us off like the other ones. It turned out to be the complete opposite. Shavon was very polite, very professional, and she listened carefully to our needs and concerns. In the end she offered us the car that we wanted, with the features that we wanted, at the price that we wanted. Pohanka was the most reasonable dealership that we've dealt with and Shavon was the most down-to-earth representative that we've met. I highly recommend that you talk to her if you decide to visit Pohanka. She's an awesome person and she will save you both time and money.

Very satisfied! Thank you Shavon & Senai! : )

We were a family that kept going from dealership to dealership in search of a compact SUV. After a while we knew exactly what we wanted and at what price. However, it was getting very frustrating because every dealership that we went to kept trying to nickel and dime us for any little extra feature on the car. On top of that they would also be insincere about the total price of the car with taxes and fees, and at the end they would just refuse to sell the car at a decent price. All of that changed when we went to Pohanka Honda and had the pleasure of talking with Shavon Deal. Shavon was the nicest and most understanding representative that we've ever met at a car dealership. I feel bad because we walked in with a lot of bad energy, coming from previous dealerships, and we assumed that Pohanka was going to try to rip us off like the other ones. It turned out to be the complete opposite. Shavon was very polite, very professional, and she listened carefully to our needs and concerns. In the end she offered us the car that we wanted, with the features that we wanted, at the price that we wanted. Pohanka was the most reasonable dealership that we've dealt with and Shavon was the most down-to-earth representative that we've met. I highly recommend that you talk to her if you decide to visit Pohanka. She's an awesome person and she will save you both time and money.

We got internet quotes from several Metro DC Honda...

We got internet quotes from several Metro DC Honda Dealerships after receiving a quote from Consumer Reports on a Honda Pilot 2013. We followed the quotes up with phone calls to inquire as to the "bottom line/walk out the door" price. We scheduled an appointment with a dealership that was offering the best deal over the phone. Then our neighbor shared with us a great deal that he received from Pohanka Honda in Capitol Heights and suggested that we give them a call. We did. The sales manager, Sean W., assured me that he could beat the deal that I had received and told me to come to the dealership. After canceling my scheduled appointment, we drove from Leesburg to Capitol Heights. Buyers beware - the manager does not mean what he says and does not say what he means. There were so many clues from the beginning telling us to get up and walk away that we ignored the clues for FOUR hours! There were corn chips that I picked up off the back seat of the "new" Pilot and threw out and my daughter mentioned that the car smelled like a cheeseburger, not a new car. I didn't think anything of it and simply thought that perhaps a family with young children had explored the car, not a big deal. Then, the manager presented us with a sheet with ridiculous prices that we had to initial - I guess to make us think we were getting a good deal after initialing something that was 10k higher than what was shared on the phone. Negotiations went on for four hours and we were finally at a point where we were ready to sign for the deal when the full disclosure report showed that the Pilot had 5,000 miles on it. That was it for us - we had been negotiating the whole time under the assumption that we were buying a new car, not a DEMO! The price would have been good on a NEW PILOT. The manager blamed this failure to disclose on a brand new sales consultant. The new sales consultant is getting some excellent training on how to snow customers - I feel bad for the kid. Also, this dealership refused to throw in any accessories or service packages (not that we are interested in service packages since we live so far from Capitol Heights). We have purchased two other Hondas in the Metro DC area over the last decade (one in Virginia and one in Maryland) and we do know that dealers can and do provide much better deals that what we were offered today that include accessories and service packages. We are also thankful that our 15 year old was with us and got to observe the negotiations. We explained to her on the way home the importance of doing your homework prior to visiting and just like there are poor sales consultants, there are good ones as well that do try to get the best deal for the consumer instead of their own pockets.

Wardell was a pleasure to work with. He had outstanding...

Wardell was a pleasure to work with. He had outstanding customer service and was the only dealer in all my car seeking that showed me the ins and outs of my future vehicle. He did everything possible to make sure I was happy and put in the extra effort to make time for my frequent pop-ups. He is the only reason I purchased my new Honda Civic. I also know how safe my car is simply because Wardell took the time to show me the engine, how it worked,the features, etc.He deserves a promotion! I am still to this day referring people to him. He was the only one who gained my trust first.

Shavon was an great sales Woman

This was my first vehicle I have financed. I didn't have an clue to what I was doing. Shaving took me by the hand and guides me through the sale. She is awesome

Overall, I had a pretty good experience at Pohanka Honda....

Overall, I had a pretty good experience at Pohanka Honda. I was assisted by Megan Bailey and was quite pleased with her customer service. I told her what I was looking for and she helped me select a very good used vehicle. I have already recommended her and Pohanka Honda to a few of my friends who are in the market to purchase a new vehicle.

Terrific Experience with Pohanka Honda!

I shopped for a Honda CR-V, on-line and in person, for 30-60 days, and developed a clear sense of what I was seeking in terms of options/features and price. When I finally sent out my request for final pricing and defined very specifically what I wanted, there was only one salesperson and one dealer, who fully understood my request and responded professionally and thoughtfully. That was Meagan Bailey of Honda Pohanka. Meagan communicated directly without trying to sell me something I didn't want, and she answered my questions thoughtfully and, if she didn't know an answer, she got it quickly and responded accordingly. When I set an appointment to meet her at the dealership, she was there on time without any other appointments, and moved the closing process along expeditiously. She and the Pohanka team did a fine job, and I wouldn't hesitate for a second to purchase another vehicle through them in the future. Meagan is a terrific sales representative and I give her my highest rating.

Internet sale

I was out of town and needed a car on my return so I tried an internet purchase. Got 5 quotes - Pohanka was the best. Dealt with Shavon Deal who could not have been better. The purchase went as smooth as silk. Picked up the car on my return and was in and out in an hour. High marks for Shavon.

One of the most important parts of buying a car is the...

One of the most important parts of buying a car is the sales person who is selling the vehicle to you. Ive had bad experiences in the past with sales people, where they were trying to over charge me. My recent purchase from Pohanka Honda was different. I worked with Mr. Wardell and he made sure I got the best deal possible. I would most definitely recommend Pohanka Honda :)

My experience 10/5/2013 was awesome. My...

My experience 10/5/2013 was awesome. My salesperson(Sabrina Cato was very professional and did not hesitate about any questions I had regarding me purchasing my new car. I greatly appreciated the service she gave and have recommended my friends as always since this is my third car from Pohanka. Again Great job to Sabrina. Thank you Mrs.T. Woodland

Mr. Farrare was extremely mannerly. He conducted business...

Mr. Farrare was extremely mannerly. He conducted business in a professional manner. Mr. Farrare was quite knowledgeable regarding the subject manner and it was a pleasure doing business with him.

shavon deal gave me an steal of an deal

Shavon Deal was awesome. I will buy my vehicles from her always.

Shavon Deal is awesome

I WAS NOT INTERESTED IN UPGRADING MY VEHICLE AT ALL. SHAVON CAME ALONG STATED ALK THE FACTS TO WHY I NEEDED AN UPGRADE. LIKE NOT HAVING AN WARRANTY AND THE AMOUNT OF MILES I HAVE PLACED ON MY VEHICLE AND CONDITION IT WAS IN. I REALLY APPRECIATE HER HONESTY AND WILL REFER HER TO ANY ONE THANKS AGAIN SHAVON.

shavon deal sales consultant

I had the pleasure of working with Sales Consultant Shavon Deal. I wanted to trade in my accord of 9,years for a Civic. Ms. Deal worked tidious and extremely hard to get my the price and carnote I wanted. Thank Ms.Deal for her excellent customer service and her professional during my time at Pohanka Honda....Your The Greatest and Thanks Once Again.

My experience with BUYING my new car from your dealership...

My experience with BUYING my new car from your dealership was very GREAT. Also with the help of the young lady (Felicia McAllister) that help me with the sale of me purchasing it now I'm very HAPPY that I came onto the parking lot that day an at that point of time as she was walking an I was walking it seem that we were meant to meet each other. She was very helpful as she asked me what type of vehicle I was looking to buy & I told her what I wanted. I'm VERY, VERY, VERY HAPPY with my 2013 Honda Accord. I will tell ALL my family & friends where to go to buy them a new vehicle at Pohanka . Thanks Felicia for your assistance & concern of my needs to purchase my car.Lillian

Felicia worked very hard to get me the car I wanted for a...

Felicia worked very hard to get me the car I wanted for a very good price! I was very happy with my overall experience! I will definitely recommend friends and family looking to buy a new car to her!

I had a great experience buying my new 2013 Honda Accord...

I had a great experience buying my new 2013 Honda Accord EX-L with Pohanka Honda dealirship at Capitol Heights, MD. Salesperson made every effort to get the car with choice of my color and close to my offer. She deserves to be commended for her dedication to her job. I had great experience at this dealership during my first visit.

I wanted to take this opportunity to thank Ms. Felicia...

I wanted to take this opportunity to thank Ms. Felicia McAllister for the excellent service which she provided when purchasing a car. Ms. McAllister was helpful and informative and made it easy to make my choice of the 2014 Honda CRV EX-L. Because of her affable and dependable nature, I have relied on her expertise and ability to search for and find the perfect vehicle, according to my expectations. And she has yet to disappoint me in this endeavor, and I am very appreciative of this. Buying a car is at best taxing and time-consuming: therefore, having a knowledgeable and honest broker is indeed rare. Having the extra bonus of feeling a personal bond with this individual is even more unique. I do not hesitate to tout your praises whenever anyone mentions the ordeal of purchasing a vehicle. I proudly display mines as evidence of my satisfaction.

Loving My Honda CRV - EXL 2013

On August 25th, 2013, I met Sales Rep (Ms. Neya Patterson) at Pohanka Honda (Capital Heights/Exit 13) best experience ever, I was not pressured to purchase a vehicle, she listen to my concerns, what was my set budget and my "must haves" in a vehicle. I am now the owner of a 2013 pre-owned "certified" Honda CRV - EXL 2013 with only 9,291 miles. After discussing with Neya the type of vehicle I was looking for she searched diligently until she found exactly (key word...exactly) the vehicle I desired with all the bells and whistles. I have delayed visiting car dealerships due to the price haggling that generally occurs, my experience with Neya Patterson and her mannerism has changed that. Neya Patterson is awesome, she listened attentively, did not try to sell me something I did not want or out of my price range, she definitely aims to please. After purchasing my vehicle Neya has contacted me several times to make sure I am totally satisfied and if there is anything else she can do...AWESOME. Regarding my 2013 Honda CRV it is one of the best decisions I have made. My Honda CRV rides smooth, quiet engine, plenty of seating space, great on gas, the hands free blue tooth is excellent and three (3) months of "free" XM/FM radio. Net, my experience with Pohanka Honda (Capital Heights / Exit 13) has been more than I ever expected. If you are in the market for a new or certified pre-owned vehicle I strongly recommend Pohanka Honda (Capital Heights / Exit 13) and definitely request Ms. Neya Patterson...settle for no one else you will not be disappointed, I repeat you will not be disappointed. If Neya is not in on the day you visit Pohanka Honda I strongly recommend you wait until she returns, "be anxious for nothing"!!! Neya Patterson is a positive asset to Pohanka Honda (Exit 13), extremely professional and caring. I STAND BY THE ABOVE STATEMENTS

Our experience was surreal....it rocked!!!! Went to...

Our experience was surreal....it rocked!!!!Went to another area Honda dealership. Couldn't make the deal we wanted because they didn't have the 2014 Odyssey in the color combo we wanted. Walked into Pohanka and named the price we wanted to pay and told them we were willing to walk out the door with the van that afternoon if they could make it happen. We dealt with Tiffany, a sales consultant, and Malcolm the manager. These two folks are seriously great at what they do. I watched Malcolm walk around shaking hands with customers, saw him defuse what could have been a dissatisfied customer (but ended up being a satisfied one), and saw him go out of his way to congratulate someone else on their new car. He was "out and about" more than any other manager I have seen at area Honda dealerships. (We bought a Honda last year from Bowie and have also visited a few other area dealerships previously). So A+ to Malcolm, even if we couldn't work out the deal.....which we could! We were psyched, and Tiffany, who was new (which you definitely could NOT tell) did a great job as a sales consultant. She asked us if we wanted any more info on the vehicle and how all of the bells & whistles worked (we didn't), she walked us through the entire process, apologized profusely for the amount of time it took (which we thought was very reasonable, in and out of the dealership with the new vehicle in under three hours). She was friendly and professional, and we also liked that she spoke very highly of the dealership and the management. Actually, looking around, all of the sales staff seemed to be busy working with customers, and the whole place had a good vibe. Back to the Odyssey purchase....after the price was negotiated, I realized that they had a military offer going on and was able to get the van for $500 less than the original out the door price we asked for. That was just incredible. We would definitely go to Pohanka again to purchase a vehicle, and would definitely recommend this dealership. Luna and Patrick (Financing) were also really pleasant and knowledgeable. Go give Pohanka a look if you are in the market for a new Honda. Ask for Tiffany Hooper. She was really excellent and has already followed up with us on our purchase. We got great service and a GREAT price and we're lovin' our new (sigh) minivan!!!!

Shavon Deal is the Best Sales Consultant!!!!

Just the thought of trading in my vehicle scared me. I wasnt sure how to go about the process. But as soon as I met Shavon she made the whole experience worth its while. She was extremely patient with me when I couldn't make up my mind on which car I should get. Her demeanor and professionalism allowed me to confide in her. She made it her duty to find the car that screamed "Yes, This is me!" Shavon is the true epitome of an excellent sales consultant. Pohanka is blessed to have such a wonderful person like her.

I am unable to provide this Pohanka Honda located at 1772...

I am unable to provide this Pohanka Honda located at 1772 Ritchie Station Court at Beltway 13, Capitol Heights, MD 20743 with a good customer service rating. I am giving this organization a zero for performance. The employees lack professionalism in providing good customer service. Most important the team located at this facility does not exhibit good integrity with their sales approach. Based on this experience, I would never purchase any future vehicles from this organization. I recommend that customers be aware of their strange sales approach (i.e. obsessive telephones, failure to provide in a timely manner estimate on your vehicle of trade before discussing with finance options, unable to provide the consumer a copy or review of their credit report, over talking the customer (rude), obsessive long waiting although showroom is not busy, etc. I have watched the Sales Associates and Sales Managers talk about personal items, while the customer is waiting patiently to conduct the business transitions. Before you sign any papers with this dealership, secure your auto loan yourself through your vendor of choice to avoid them trying to trick you into a high interest rate. The experience with Pohanka Honda so was frustrating and appalling. Most importantly seek other dealerships in the Washington Metropolitan Area in regard to obtaining quotes, finance options, vehicle accessories, etc.

knowledgeable and professional

I want to share my experience at Pohanka Honda with Shavon Deal. I came in undecided on an new or used vehicle, I drove to vehicles that I am interested in. I also let her know that I was not buying anything today, just wanting to test drive some cars. She let me know there was no pressure and for me to explore my options. I like that fact that she was very helpful I look forward to purchasing from her very soon.

Positive Attitude.,,,from Ms. Shavon Deal

I am a local small business owner in District Heights. I was treated with respect and professionalism. Self employed business owners are not taken serious sometimes. i was treated with respect and professionalism. Ms.Shavon Deal and her team work with me and found my dream car. She explained every step and every form throughly. I did not feel pressured to make a quick decisions. It was a great business experience. My only regret was not getting more of Ms. Deal business cards to pass out to my firends

I Love Pohanka

I purchased my new Honda CRV from Pohanka on 8/24 from salesperson Greg Leake. The entire experience was simple, stress and hassle free. Greg found me the exact vehicle I wanted and I couldn't be any happier. The finance process was as equally stress free. This is the 4th vehicle I have purchased from Pohanka in the last 20 years. It will not be my last.

Sean was great......he was extremly helpful. He made my...

Sean was great......he was extremly helpful. He made my visit quick and comfortable, I would recommend this dealership and Sean to my family and friends.

Greg was fantastic. It was a hectic Labor Day sales...

Greg was fantastic. It was a hectic Labor Day sales event but he never lost focus even though he was dealing with several customers while I was there. He took the time to show me all the features on my car even though I had decided on the make, model and trim package. I'm very satisfied with my car buying experience with Pohanka, Greg Leake, and the Costco Auto Program. I would recommend Pohanka and Greg to my friends and family. I'm absolutely delighted with my experience. Thanks for making my auto buying experience so pleasant!

We are so excited that we decided to go to Pohanka Honda...

We are so excited that we decided to go to Pohanka Honda in Capitol Heights MD to purchase a car. We received an awesome deal on a new car. Our sales rep, Sean Beeman, was able to provide us a great deal on a new car based on our terms. Everyone in the dealership we worked with from the finance manger, to the general manger were fun, helpful and knowledgeable. We are loving the car and have recommended the dealership to family and friends.

Great Experience

This was my first time buying a car and I must say Aubrey, and Sean made it a pleasant, and easy experience. If anyone is looking to purchase a car please do yourself a favor and visit Pohanka Honda in Capitol Heights MD.

My experience here is always a pleasant one. Wardell...

My experience here is always a pleasant one. Wardell Mitchell was great and knowledgeable of everything I needed to know. I would recommend him to my friends and family!

The professionalism and knowledge of the Honda Pilot by...

The professionalism and knowledge of the Honda Pilot by Wardell Mitchell helped me to decide on this vehicle over the Toyota Highlander. He needs to be commended.

This was the best car buying experience that I have ever...

This was the best car buying experience that I have ever had. Wardell and the whole team worked with me through the whole process. I got more than enough car for my needs. I traded in an 07 Volkswagen Beetle, I had become very confident in VW, it had 182,000 miles on it at the time of trade. I had no intention on buying a new car and was going to buy used but with the changes that Honda has made along with the comfort of the ride, Wardell had me sold. I highly recommend buying from Pohanka of Capital Heights, I proudly tell anyone that will listen where I got my new car from. If your looking for the best deal for your money shop Pohanka Honda of Capital Heights, they have what your looking forThank youCraig B ColemanHonda Owner for life

Great Service

I'd highly recommend working with Gregory Leake as a salesman. My shopping experience with him was awesome!

Working with James Lee was great! Being that this was my...

Working with James Lee was great! Being that this was my first time purchasing a car, I felt confident that he was being honest and genuine with me! With the time I had, I felt he was as thorough on providing as much detail as possible. James was extremely patient and didn't come off pushy...Overall a great guy!

What a waste of time!

My family and I have been looking for a very specific used car for the past few months. The advanced search features of www.cars.com have been very helpful in the car buying search, given that we are so specific in what we are wanting. We found a car that we wanted to look at in the Pohanka Honda of Capitol Heights inventory. We called Pohanka Honda Wednesday, and the salesperson described a car that we wanted to look at. We exchanged information. I went home and spoke to my wife about the car. ----- A Pohanka Honda sales clerk called Thursday, the next day, with the courtesy call to check if we wanted to look at the car; we replied that, in fact, we did. We might want to go up over the weekend to see the car. I called Friday, the next day, to schedule an appointment for Saturday. I told the sales agent that we would be driving 100 miles to look at the car, and I wanted confirmation of the availability. We scheduled an appointment for Saturday afternoon. We asked specifically that she call us if something happened, and she assured us that she would have the car available. ----- We called again Saturday morning to confirm the appointment. My family and I drove over two hours to the dealership. This is a big dealership, too big to seem to know what someone else was doing. We met the new sales associate. We asked to see the car. The dealership spent some time asking us about financing, which was not an issue. We were put off that they spent time trying to ask about our financing, when we had driven to see the car. We cut off the financing discussions because we really wanted to see the car. They left to check and find the keys, even though we had called and said we were coming up. We sat at the sales desk for about ten minutes. ----- We thought we had waited a while. I went to the front and asked that we can see the car, while they look for the keys. They stalled about trying to find the car on their lot. After a few more minutes of stalling about trying to find the car., the dealership admitted that they did not have the car that we had driven hours to see. Another sales associate had taken the car out. It was not available, at least for a long while. We left. ----- Our salesperson did not put a proper hold on the car; she did not check to see if the car were still available; she did not let us know that the car was not available after we had started driving to see it; or some associate took the car without permission. Overall, it was a waste of a weekend day and more than four hours on the road.

I bought two vehicles in the past year from Pohanka...

I bought two vehicles in the past year from Pohanka Honda. The first was a Honda Odyssey and I have no complaints.The second was the Honda Accord that I purchased after researching the safety features. My experience was horrible. I can not get my car registered... after paying taxes and fees I am left with a temp tag that expires in 3 days and cant reach anyone on the phone.I paid for a rear decklid spoiler and when told that I can bring the car in anytime to get it installed. They did not have it in stock...even though it was already paid for. I spent three and a half hours on Saturday with my 3 year old in the Pohanka dealership to not get my install done and not be able to reconcile my registration issue.I am very unsatisfied. the only light of hope is the salesperson who has been gracious even as her colleagues fail me.

I was in the market for a new vehicle, and after a...

I was in the market for a new vehicle, and after a disappointing visit to a Ford dealership and a Honda dealership, I decided to visit this new dealership. I went to their website and verified that they had 4 vehicles that I was interested in with the trim level I was looking for. I showed up and no one greeted me initially. Another salesperson asked if I needed help and directed me to Meagan. I told her what I was looking for, and she consulted her system. She then looked high and low for the vehicle and found it on their lot. She demonstrated all of the features and then accompanied me on a test drive. When we got back, she asked if I was interested in the car. She then made an excellent offer on the vehicle and my trade in, and I agreed. We signed all of the paperwork, and she said she could have the vehicle ready for me later that day.

Great Dealership

This new dealership sprang up on the side of the Capitol Beltway. After a terrible experience at Honda of Bowie, I still wanted to see the new Honda lineup. So, I checked that they were indeed open, and what kind of stock they had. I went after an expected test drive at a Ford dealer fell through and I ened up having time on my hands. When we walked in, no one initially greeted us. But another sales person directed us to Meagan who greeted us and asked what were looking for. I told her the vehicle I was after and she looked high and low for it, eventually finding it. She showed us all of the features, let me take a test drive, and impressed me with her knowledge of the vehicle and the brand. She then worked hard to get me the best price without a lot of haggling and threatening to walk out. The entire team at Pohanka handled the new car sales smoothly.

not happy this go around

I have always purchased family cars from Pohanka since Saint Brnabus rd. Malcolm was great as usual. My salesman was freindly and speedy. I was introduced to Latasha who was friendly but not too pushy. When i got to the Fianance office Daniele there was also friendly. but i was disappointed in her lack of knowledge in the maentenance offers. she seemed more concerned about selling her own personal credit rebuilding plan. By this time I was angry and declined all offers. I only wanted to buy a car adn packages for my car. If she was not so busy offering her side business credit rebuilding offers, i would have happpily added the packages for my car as I have always done inthe past. i dont need creditbuildng anything! Not real happy this time around and this is car 5.

David did an excellent job in advocating for the best...

David did an excellent job in advocating for the best price for me. His approach to selling vehicles was relaxed and he continued to think of the customer at all times. I appreciate that he was knowledgeable about the vehicle and that he spent time to review all of the features. I highly recommend others to work with Mr. Nicholas as he was able to make the entire process comfortable for me.

The best !!!!!!!!!!!!!!!!!!!!!! We come and buy another...

The best !!!!!!!!!!!!!!!!!!!!!! We come and buy another car. I felt like I was apart of a family. My needs were met with my new car

Went in not expecting to get a car the same day. Was...

Went in not expecting to get a car the same day. Was really just looking. But Karlton helped a lot to make sure I got what I wanted and a little more! Would most definitely recommend this dealer and salesman to anyone I know.

I had an excellent experience buying a new CR-V from...

I had an excellent experience buying a new CR-V from Aubrey. Aubrey did not play games and was always responsive to my emails. He was willing to talk price out the door where many other dealers were not willing to do that. Another dealer even promised to match any price until they saw the one Aubrey was able to give, then they said they couldn't do it. When we came in to buy, Aubrey was efficient and did not waste out time. He even included wheel locks and pin striping. I had to come back for the wheel locks and he made sure I got out the door quickly. I would recommend doing business with Aubrey any time. One of the best car salesmen I have ever dealt with.

Duane was just great! He entertained us and made sure we...

Duane was just great! He entertained us and made sure we had a enjoyable experience! Thanks Duane for everything and the next time when I purchase a new car, I will definitely see you again! I'm on a look out for family and friends looking to purchase and will steer them your way! Take care and great meeting you!

I had a GREAT experience with Aubrey Farrare at Pohanka...

I had a GREAT experience with Aubrey Farrare at Pohanka Honda. He immediately offered me a very low price for the Pilot I was looking for. He answered all my questions, and was a very straight forward salesman from the beginning. The price he gave me had other salesmen saying his price was very "aggressive" and then trying to jump through hoops to earn my business. I got a lot of "I'll check with my manager" from other dealers, followed by either no response or an attempt to change the subject ("But we're giving you free pinstripes!"--when my question was "Can you beat this price?"). Aubrey was head and shoulders above the rest, both on the phone and in person. There was no BS, no double talk, no bait and switch. Just an honest guy, good at what he does, knowledgeable about his inventory, who wanted to earn my business. And he did. When another dealer offered me $100 less then Aubrey's price, I still went to Aubrey because I could tell my experience would be much more streamlined with him. Aubrey definitely delivered a smooth sale, and he matched the other dealer's number just for good measure. I would HIGHLY recommend Aubrey and Pohanka Honda, the entire team there made it incredibly easy, low stress and fast for us to settle on a price, get our vehicle and move on. Thank you Aubrey! I will recommend you to anyone shopping for a new car.

I was very impressed with the level of professionalism,...

I was very impressed with the level of professionalism, and product knowledge. The customer service was 100% good!!! They had my interest at heart!! Thanks Duane, and the Pohanka Honda Family! I will refer all my friends and family!

My experience with Karlton Barclift and the Pohanka...

My experience with Karlton Barclift and the Pohanka family have always been outstanding. I have purchased 3 Hondas from Karlton, he's honest and fair. His customer service is always outstanding.

My first experience buying a Honda was in August 2007 at...

My first experience buying a Honda was in August 2007 at the Marlow Heights Pohanka Honda. I must say at first I was a little skpetical to purcahse a new car but when I walked in the door Karlton Barclift turned my skeptisim into smiles. Mr. Barclift was very knowledgable, friendly, respectful and patient while handling my transaction. I was able to not only recive a fair trade for my 1997 Mazda but I also recieved a great deal on my 2007 Honda Accord. To this day Mr. Barclift has still been a great help, anytime I have an issue with my car, I can contact Mr. Barclift and he still assists me to this day with my Honda. I am thinking about purchasing a Honda Pilot this year, and when I do I am headed straight to Pohanka Honda and see Mr. Karlton Barclift.

Ryan made my purchase of a new Honda the most pleasant...

Ryan made my purchase of a new Honda the most pleasant experience I have ever had in buying a new car. He was so helpful and knowledgeable. His professionalism was oustanding!!! His experience with the financial side made that dreadful exercise painless.Thank You Ryan!!!!

I enjoyed my experience with Pohanka Hyundai. They were...

I enjoyed my experience with Pohanka Hyundai. They were able to provide additional information and details. Mr. Albert Brooks assisted in finding a car to meet my needs and price range.Thank you.

We were recently in the market for a new Honda through...

We were recently in the market for a new Honda through AAA's New Car Buying Program, and one of the referred dealers was Pohanka Honda. I received a flood of emails and phone calls asking if I was interested, and I sent an email response indicating that I would like a comprehensive estimate including tax, tags, and titles in my state. About 24 hours later, the response I received was an inquiry of whether I was still interested. I thanked the dealer for her time but indicated that since I didn't receive a response I had considered other dealers. She responded with a fairly crass email indicating she never received a response and did nothing to try to salvage the deal.I found this conduct to be unprofessional and rude. Also, the poor grammar and spelling errors in the email correspondence leads me to believe this is not a dealer that appreciates quality.

Great Car Buying Experience

We purchased a new 2011 Pilot from Pohanka/Marlow Hts, MD, in September 2011, and were very pleased with the experience. We obtained internet quotes from several MD and northern VA dealers, and visited several dealers. While Pohanka was the farthest from our home, the sales team was very professional. Their offer was very competitive and transparent with no hidden catches - they sent us a line-item offer that included all costs including taxes and required fees. Other dealers did NOT do this, and when questioned the costs started to increase and these other dealers tried to mandate acceptance of unwanted dealer add-ons. Not so with Pohanka. Discussions with Ryan Pool-Sales Manager, Aubrey Farrare-Internet Sales Manager, and Karlton Barclift-Internet Consultant were clear, professional, and friendly. There were no pressure tactics, they were very courteous and service oriented. It was clear that they were very conscientious to making sure that we were getting exactly what we wanted (of course, at a very fair price). When we came to pick-up the vehicle, it was exactly as discussed including the additional features we asked to be installed earlier in the morning. All staff at the dealership were friendly (including service personnel). I am not one that usually comments on these sites, but I feel strongly in this case as car buying can be a particularly harrowing experience. Misters Pool, Farrare, and Barclift were excellent to work with - they were open and honest, no hidden motives, and willing to negotiate on what they could (we were armed with alot of good info on dealer costs, and could readily confirm). If you are interested in a Honda and live in metro DC area, then I recommend that you definitely consider the Pohanka team in helping you find what you need. T

Awful dealership. They quoted me a price on a vehicle and...

Awful dealership. They quoted me a price on a vehicle and when I went into purchase vehicle, they said they made a mistake with the price and tacked on another $1,800 to the price. I also waited an hour to see the vehicle, which did not start, and no one bothered to apologize. The manager never bothered to come and talk to us, and Mr. Leake knew we were coming into see him, but didn't show up til hours later! Do not go to these con-artists!

I base my recommendation on 3 main points. A>...

I base my recommendation on 3 main points.A> Transparency.I had asked for quotations from 6 different dealers. 5 of the dealers kept attempting to arrange a meeting,providing misleading information and avoiding doing business online. Mr. Aubrey from Pohanka, on the other hand, sent me his final price in a simple email - an itemized quote including all fees and taxes. B> Best Price.Aubrey offered me a deal,it was the best price I had researched out.The final 'out the door' price I paid was the one emailed to me on the 1st day by Mr. Aubrey.No haggling required, simple and straight.C> ServiceThe entire car buying process was smooth.Pohanka had the car ready for me when I got there.I reached around 7pm on a weekday, and the entire process took less than 1.5 - 2 hrs. Mr.Farrare was extremely fair, helpful, courteous and not one bit pushy. I would highly recommend him as well as Pohanka.

I received a recall notice and call to schedule an...

I received a recall notice and call to schedule an appointment. Upon arriving at 7:00 AM, I informed Dean that I would leave the car all day since I was working. He told me that it should take no more than 4 hours. Again I stated that I would return about 4:30 PM. Around 3:00 PM (8 hours after dropping the car off), I received a call from Dean telling me that my car would not be ready today and I could pick it up tomorrow. I told him that I dont have a second vehicle and I would need another mode of transportation. He stated 'Honda does not provide loaner vehicles'. I stated that due to their error, they need to provide me another mode of transporation and I was not taking no for an answer. I also reminded him that he called me with less than 2 hours before I was to pick up the vehicle. Again he kept repeating the phrase "Honda does not provide loaner vehicles and there was nothing he could do to accomodate me". I asked if there was a checklist regarding recalls and the parts needed and if so, had the technician done that before he disassembled my car. He never answered but again stated "my car is not driveable and it would be ready tomorrow when the parts arrived:. After a few choice words on my part, I told him he had two options when I arrive at 4:30 PM: (1) Have my car or (2) Have a loaner. I requested to speak to his manager but he informed me that his manager had gone for the day. I then requested to speak to any manager on duty and he told me no one was available. In my mind I am wondering how does a business operate if there are no managers on duty. I said you need to put me on hold until you find someone that can provide me with a better answer. After 5 minutes on hold, he returned to tell me that they would provide me with a one-day rental. After all of these issues, I do not plan to take my car back to Pohanka Honda of Marlow Heights for any service. I was a loyal customer who took my Accord to their facility for all of my services even oil changes. I felt disrespected and no accomodations were made to rectify the situation until the very last minute.

Pohanka Honda is Great!

If you are looking to purchase a Honda, please do yourself a favor and go see Aubrey at Pohanka Honda! I dealt with alot of different sales people during this process at other dealerships and when I contacted him, it was like night and day compared to the others. I had just had a terrible experience with another dealer in the area and when I called him, he was absolutely wonderful to deal with, gave me a great deal, the price I was quoted originally was the price I was given when I got there, there was no pressure to buy extra stuff, and I was out the door in about an hour with my new car! I've contacted him with a few questions since then and he's been so helpful and very quick in getting back to me. Pohanka Honda has a great relaxed environment and Aubrey is absolutely awesome to deal with!

I had a great experience. I typically "hate"...

I had a great experience. I typically "hate" the car buying experience but this time, it went very well. We got there at 4:30 and we were out of there by 8:15 with a new car. We got a good rate, nice perks for being a repeat customer,and good customer service.

The best thing about Aubrey's customer service was his...

The best thing about Aubrey's customer service was his willingness to conduct transparent business online via e-mail. Whereas other dealers provided misleading information or no information at all, Aubrey sent an itemized quote including all fees and taxes immediately. Most dealers just called and attempted to arrange a meeting to avoid doing business online, but Aubrey honored my stated desire to do business via e-mail. Furthermore, Aubrey continued to provide friendly service in person when I chose to visit the dealership. He allowed for a lengthy test drive including highway testing and he accepted negotiation on the basis of a truecar.com report. In fact, Aubrey quickly agreed to ask his manager to lower the price to match a truecar.com "great deal", which is what I paid. Thus, overall my experience at Pohanka Honda was enjoyably brief and pleasant!

We had a good overall experience with our recent vehicle...

We had a good overall experience with our recent vehicle purchase from this dealership. We have purchased here three times previously, however the sales representative who we dealt with in the past was no longer employed there during this purchase. Andrew Kelly is a very pleasant young man and easy to deal with. The sales manager, Ryan Poole, remembered us from our most recent purchase and was also very accommodating.

I was ready to take advantage of a lease offer from...

I was ready to take advantage of a lease offer from Honda's website. I spoke with a certain salesman at least five times over the phone. Every time I spoke with him, it sounded like he was in a Subway station and I couldn't hear anything he said. On top of that, he was mumbling as if he were talking in his sleep! It really made it seem like the sale, and my satisfaction, wasn't that important. He could never really quote me specifics over the phone, and then refused to send me specifics over email because he would end up "going through the motions" and then I would take the offer and someone else would price match it at another dealership. Well, not sending me a lease price quote did end up causing me to go to another dealership where I got a much better deal than he would've been able to give me. At least he didn't have to go through the motions.To his credit, I never actually went to the dealership. But for someone who is supposedly an internet salesman, you would think they are used to working out specifics over the internet and not in person!

Since 1997 we have owned 3 Hondas: a 1995 Accord, 2001...

Since 1997 we have owned 3 Hondas: a 1995 Accord, 2001 Odyssey and a 2009 Civic. We think Honda makes a great product. However until we bought our Civic from Pohanka Marlow Heights (Bill McGhee)and started using their service department we were extremely disappointed in the service we had received from other Honda Dealerships. With other dealerships the repair was rarely done correctly the first time, the car was rarely ready when promised and the cost was much higher than local private mechanics. Pohanka Marlow Heights has completely won us over and we are converts that can't say enough good things about the purchase of our civic and the service and courtesy that we receive from all the staff.

I would like to take this opportunity to acknowledge the...

I would like to take this opportunity to acknowledge the wonderful service that my wife and I continue to experience from Pohanka Honda. Mr. Nilson Rivera who is always willing and able to address our service needs even without appointment. His attention to detail and professional temperament is a testament to his character and appreciation for his customers and job.I would be remiss if I did not take the time to also mention another "value - added resource that Pohanka employs, Mr Ralph Dykes. We believe among the many talents and an ability Mr. Dykes brings to the workplace is his meek...but commanding demeanor. That is, his ability to defuse uncomfortable situations to enforce a sense of calmness by all parties involved. Mr. Dykes has been instrumental in assisting us with insurance claims, warranty issues, and recalls that were identified by Honda America. In all cases, he along with his advisor (Mr. Rivera) took their time to explain and then in most cases to suggest a trip to the work bay to show the issue and fix firsthand on the vehicle.In closing, we live in Springfield, Virginia and the Fairfax Honda facility is much closer to our home. The fact that we have discovered such wonderful professional service under the leadership of Mr. Dykes and our trusted service advisor Mr. Rivera is the reason we sacrifice a little extra time and gas money to allow Pohanka Honda to service our car. Thank you both for a job well done and making customers like us completely satisfied.

Extra personal service (hand-delivery of registration and...

Extra personal service (hand-delivery of registration and promise of future assistance). Friendly people. Nice cars. Convenient location. Sorry this is too short.....I can't think of anything else to say except that the experience was all positive and I love the car.

Working with Mr. Farrare (sp?) was an easy, enjoyable...

Working with Mr. Farrare (sp?) was an easy, enjoyable experience. He not only was fair, but upfront about price and features of the vehicle. I felt I was treated respectfully and left the dealership feeling satisfied and not taken advantage of. I would highly recommend Mr. Farrare as well as Pohanka.

Ryan was an extremely helpful and courteous sales person....

Ryan was an extremely helpful and courteous sales person. He was helpful in comparing costs of multiple models and very knowledgeable in the pros-cons of each model. Ryan provided candid analysis on the best car to meet our needs. All staff members we interacted with during the process were courteous and helpful.

I drove all the way from Richmond Virginia to purchase...

I drove all the way from Richmond Virginia to purchase this vehicle from Pohanka Honda because of the price and vehicle selection. My wife and I love our new Honda Accord. This is our 7th Honda and I'm sure it won't be our last. Special thanks to Ryan for his outstanding professionalism and courtesy.

Great Service and a great deal on a 2011 Honda CR-V EX-L...

Great Service and a great deal on a 2011 Honda CR-V EX-L 4 wheel drive. I sent out an email to approx 20 DC metro Honda dealers with explicit instructions on what I wanted and NOT to call me, answer via email!!! Hello Bill Page Honda and Browns Arlington Honda, I said DO NOT call me, didn't really matter as their offer was not in the ball park. Aubrey did a very good job at responding to my emails, not lightning fast but none the less, at a very good rate. The dealership itself is decent sized, not large, but I was told within the next 18 months they are moving further north into MD. It was a very personable buying experience. We had been to another Honda dealership in Alexandria--Landmark Honda, but wow, no personal experience there, must have been 10 rows of desks, with 4 desks in each row, side by side! No privacy there, but again, your buying a car and just want a great price. I must say Jay Bhanot at Landmark was great to deal with through emails, always fast to respond, but in the end, its price what truly matters and what landmark was offering was fine, but turned out to be more than what we paid. Enough to retire on, no, but nothing to sneeze at! Landmark figured $30 was beating the competition (best offer at that time, what a difference 12 hours makes!!) which I guess it is, in this case Pohanka crushed the competition!!What I truly enjoyed about Aubrey and Pohanka was they followed my instructions and gave me what I asked for. Some dealerships would just tell me to bring in my best offer and they would match it, or possibly beat it! Sheehy Honda was one of those! Yes they originally gave me a quote (which was HIGH) but then would only match or beat what I brought to them! What is beating the price I asked??? They could not tell me. $1 is beating the price!! For me, it is the person that does the work that should get rewarded! And in this case it was Pohanka. They did what I-- the customer wanted!! Sheehy just kept saying--well OTHER customers like it that way! Well, guess what, I do not like it that way, I'm the one buying the car, I want to be happy and feel like a valued customer, I got the feeling that was NOT going to happen at Sheey.As with the majority of people the lowest price matters and that is what I got at Pohanka--at least thats how I feel, but does 1 truly ever know??? I actually told them I need this price--which was much lower than what others had quoted me--and told me that it was their lowest----and actually walking out on landmarks showroom after they told me what was their lowest,and Pohanka said, ok, plus we will subtract another $100! Sign me up!!Aubrey was actually out of the dealership when we got there picking up our CRV, so the sales manager made us feel at home. He felt very genuine! One felt at ease, one felt valued and not just a check book walking into the store!! We actually talked about other stuff than cars. All the staff that we met were friendly. If they walked by you, they said hello. We were very impressed. Dealership was a fair sized, not huge, nor small. The sales desks were not close together, so one did have some privacy (in 1 corner, they were somewhat close, but not as close as other dealerships!)We got a price we felt very comfortable with, and great personable service. We didn't get any of that pushy talk one gets from the finance people--extra warranty, paint protection, etc etc. Simply said no thanks, and that was it.I guess the only downside of the whole process was that it took about 1.5 hrs to get the car ready, but does one truly want to rush them? I was Ok with them taking their time, plus they ordered pizza! Just missing the beer for a truly good time. In conclusion, we had a great experience with Pohanka. Right from the beginning they listened to what we wanted and did exactly that, and gave us what we felt like was a great deal. I have bought 6 other new cars and this was by far the best transaction, yes I'm sure tomorrow morning I will have some buyers remorse,lol did I buy the right car, right color,lol but I know that I got treated well at Pohanka, so that helps a lot. They listened to what I the paying customer wanted, and they delivered; sounds so simple to do, yet many other dealers don't! All I can say is that our experience with them has been extremely positive.

I want to thank Aubrey Farrare who quickly responded to...

I want to thank Aubrey Farrare who quickly responded to my e-mail inquiry and special thanks to Larry Young and the President (I did not get his name) for their patience and professional customer service. Larry spent time showing the cars and both Larry and the President were both diligent in finding the right car, right color (make up your mind Mrs. Williams -- gray or blue), with a great deal for me. This is my first Honda (Chevy owner since the 70's, except for the time, 4 years, I owned a Cutlass) and I am very satisfied with the color (blue/gray) and specifically the car itself. Thanks to the whole Pohanka staff who came outside to congratulate me on my purchase. I was very surprise and it felt real good. What a great Pohanka staff! Yes, without hesitation, I would recommend Pohanka.Again, thanks for your patience and professional customer service. I am confident that I will receive the same outstanding customer service when I bring my car in for servicing. Blessings to all of you.Patricia Williams

We got your name from the USAA buying site. Gregg called...

We got your name from the USAA buying site. Gregg called less than five minutes after we requested informations. Danny stepped in when we arrived at Pohanka since Gregg was busy with another customer and closed the deal. Ryan oversaw everyone and kept the post sale information rolling. We had a great experiance. Thanks everyone!!!Teri

My wife and I wanted a 2011 Pilot and went to several...

My wife and I wanted a 2011 Pilot and went to several other Honda dealers and this is the only one that told "it" like it was without the BS schtick (This is all we can get, we're losing money on this deal, ...). Ryan matched the best price we had been given, gave us extra options (running boards), and gave us the mopsty for our trade-in without trying to make more money by under pricing it like the other dealers did. When I am looking for a new car again, I will make sure I come back here first.

Prompt response to my inquiries. Thorough answers to...