Thanks you very much!
Ruben was very pleasant and a delight to work with. We were extremely happy to get exactly what we wanted at the price we could agree on
It was a great experience from beginning till end. .
Not such great customer service
I contacted Emailed them on a Friday & received a message back on how to fill out the credit applications submitted it didn't hear anything from anyone on Monday I contacted them asking if someone could let me know the status of my application he said he would call me back in a hour NO RESPONSE. My friend called 2 times after me & got the same response the first time & nothing came from that & the second person Alfredo actually did what he said he would do & reviewed my information & got back to me promptly. He had great customer service but everyone else thumbs down
Do Not use Frank in their finance department
Worst customer service by their finance department (Frank) he could have made a sell, first thing he asked so were is your commitment ( I gave permission to the sales guy to take my info to the finance department to run my credit so we could get the process started when the finance guy came he had this cocky attitude and asked me where was my commitment. I was standing in front of him & told him I was wanting to buy a vehicle what ales dos he need ) he just kept asking why are you on the phone. He had this cocky attitude and was rude, so I walked and than he said you were just looking for a reason to walk out. I wasn't looking for a reason to walk out I was looking to buy a truck I left there and went somewhere ales & bought a truck. They lost my business and I wouldn't recommend anyone to buy a truck from this dealership if they have Frank working in their finance department. At the same time I would like to Thank the sales guy (Brandon & Juli for your Good customer service) unfortunately your finance guy(Frank) ruined the sale for you guys. I'm putting just one star because of their finance guy (Frank)
Correction: CHRISTIAN LARSEN-ABOVE&BEYOND
I accidentally submitted a review with Cameron Gordon's name. It was meant for CHRISTIAN LARSEN. My experience with Planet Ford has guaranteed my lifetime loyalty! Absolutely expedient, professional, courteous, friendly and compassionate service...not to mention the GREAT HOSPITALITY shown, even at 930p or later. I was impressed beyond expression. I will tell everyone I know (in fact, I've already told two people) about my wonderful experience. THANKS SOOOO MUCH CHRISTIAN AND I'M SORRY FOR SENDING THE WRONG REVIEW, INITIALLY. Keep giving great service. God bless!!!
Kevin (Sales) helped me get into a vehicle I wanted in less than 3 days, was an easy & quick process! Lyndi (Technology Specialist) gave me a great review on how to work my vehicle in such very little time! Great experience here at planet ford 59!
Great salesman service excellent
Cameron Grodon is the salesman I will buy my next car from he knew all the answers to my questions and even told me more about the car than I had thought about. He did everything possible to make my experience at this dealership a positive one which I can say is a first. If it were not for the high prices at this time he would have had a sale but I'll come back and see him when there is a deal worth my money
Great person you have there and I would recommend anyone to shop for a car at this dealership.
He was very helpful and friendly, I was impressed by his knowledge and would recommend him as a salesmen! Thanks
Cameron Gordon was the best !
Excellent service and great pricing , Cameron Gordon will take care of you whenever you need him.
Very proffesionalExplaned all the ppwFive star's jCourteous
David G took the pain out of buying a new Expedition, walked us through step by step and did all the leg work. No pressure tactics, listened to what we were looking for and guided us when we asked questions. Extremely happy with the vehicle and the entire experience.
Had a great experience with Keith in the purchase of a new truck. He was engaging, professional and easy to work with. Enjoyed doing business with these guys and will continue to do business there from here on out. Ended up walking away from their sister dealership in Spring and was the best decision I made. If you're looking for a great deal and an easy car buying experience, go see the guys at Planet Ford 59.
Mr Gordon was very outstanding with helping us buy a vehicle. He really is an asset to Planet Ford. He has great customer service. We will be sending everyone we know to him for his outstanding customer service. He would make their car buying very easy and not stressful like other dealerships do. Thank you again Cameron **********
Thinking about going with a Ford.....
I have been in contact with your salesmen Johnathan Baldwin about purchasing a new ford Explorer. I have never been a big Ford person, however he is convincing me otherwise. He has been very patient with me and since my schedule really don't allow for me to come to him, he has been working with me looking at my options. Currently drive a JKU and love it. But I will be needing something bigger to cart about 7 around instead of 4. He has been a blessing to work with and very informative with every question I have for him.
I contacted planet ford in reference to finding a car for my daughter. David Gibson was very patient and helped us look at several different cars for her. He was very knowledgable and answered every question we had. We would definitely recommend him and planet ford to anyone
The customer service was really good better than I expected from some of the Google reviews I had seen. I love how you get a "Vehicle Report Card" that tells you what kind of services you may need to maintain your vehicle and how good your tires, brakes, etc are. A few stand out staff members would be Michael Saldivar (my service advisor) and Lorena Barker (Service manager) they both were extremely helpful with my warranty repair and recall also they kept me in the loop about everything. I would reccomend them for future services if anyone were to go there.
GRADE A SERVICE DEPARTMENT!
The service department at Randall Reeds Planet Ford is nothing short of AMAZZING! Friendly, prompt service with a smile! They answer all questions in detail and never treat you like you are asking a stupid question(as I've experienced in other dealerships!) Being a woman, I sometimes feel pressured to have work done that I may not need; this was not the case here. Amanda was my service advisor and she gave me a complete run down of each neccessary service and a detailed report of costs. I am proud to be a customer at Planet Ford and intend to tell all of my friends, family andd associates!
A+ Service - David Gibson
My son and I went to your dealership and Mr David Gibson was not pushy but very informative. I had dealt with this dealership years ago and had left due to the high pressure. David took his time, explained the vehicle to us, showed us the options, never had an ounce of pressure. His demeanor with us as customers is the reason we bought there. With 3 Ford dealers within our normal routes I am glad we finally found a friend in the Ford Truck business. Just sent another friend there and he also dealt with David, hasn't bought yet but he will and I am sure it will be from David.
DAVID GIBSON DID AN EXCELLENT JOB WITH INFORMATION ON THE F-150 TRUCK AND WHEN I AM READY I WILL WORK WITH DAVID
Currently Mr Gibson is looking for a particular truck for me. He was very patient and listened to what I was looking for in my price range.Have not purchased truck at this date, waiting for the right one.
Shopping for a used Corvette Z06
I saw they had a used 2015 Corvette Z06 during an online search and contacted them through the third party website, I think it was Cars.com. I asked about the car twice via e-mail but got no direct contact regarding the specific car I was interested in. I received many generic e-mails from the dealership after that and when I called the dealership after the Labor Day weekend (5 days after my initial inquiry) I was told they had auctioned the car. It would have been nice to receive an e-mail stating their plans so I could ask them to wait till I could see the car.
ALFREDO IS THE MAN !
I went a purchased a awesome F150 Raptor at a great price! I dealt with Alfredo and eventhough i was a 1st time buyer, he still treated me with respect. I had gone to other places and they didn't. I love my new truck and definitely recommend everyone the place and Alfredo Ramirez as your salesperson
Some of the sales man judge people on how they look they told me that the truck that I wanted was to much truck for me and while negotiating I made them an offer of about 2000 dollars less than what they were asking for and the salesman said that if I couldn't pay 2000 dollars more on a 50000 dollar vehicle according to his words that truck was not something I could afford..
Would not honor the price posted on Cars.com
They wanted over $1300. more for the vehicle than advertised online. I had even spoke with them on the phone before making the drive to their location. The manager was unapologetic and acted as if it did not matter about our time or effort. Now 3 days later, the vehicle is still advertised for the lower price that they would not honor. I will never again visit this dealership.
great services from christian larsen
christian larsen and adrian allen were of great help and helped us through this deal that was almost impossible to get done thanks to them we are very very happy ..they were on point on details about the expedition..ill be to planetford again
I have to say that my time there was great. And the people I delt with where by far exceptional. Thank you mark. For making the most of my day there a good time. And also for taking the time to talk to me and not just at me. You will be and have already been recommended to my friends and family.
LOVE OUR NEW FUSION
Our salesman, Christian Larson was great. He took the time to find the internal & external colors we wanted along with accessories. The financial team worked hard on getting the price we wanted also. The Cruisers Cafe is very good too. Thanks.
Awesome job! Way to go Christian John Larsen!
My experience buying my new truck here at Planet Ford 59 in Humble was Awesome! I really felt like they did an awesome job helping me and educating me on buying my new truck. My salesperson Christian John Larsen did and outstanding and Great job! He was so helpful from showing me the new trucks helping me pick my favorite color down to the technology that is offered on the truck. He was not a pressuring salesman very good at his job. He did a fantastic job! You need a good truck salesman ask for Christian Larsen he is Great! Christian is a great and very awesome addition to Planet Ford 59 in Humble. They are lucky to have him become a part of their staff. Christian will have an awesome and bright future with this company. Way to go Christian awesome job! Thank you, Jimmie : )
We had a great experience. Kevin Norris was our salesman. He was attentive, and we are very happy with our new purchase. He didn't go back and forth with prices. He worked hard to get us what we wanted for what we could afford.
Painless Buying Expirence
Every personal encounter was friendly and professional. John was a super help through the entire purchasing process and I would happily work with him again as well as recommend friends to work with him
Planet 59 Ford purchase review
Great car buying experience. Salesman Ben Derry was awesome to work with.
I recommend this place,because they have Excellent service
Liked the car selection. Sales guy was cool and knew what he was talking about. Nice place dealership. Decently coming back
I meet with sales rep Michael Wheeler. He was very experienced in his the ford cars. I also didn't feel pressured. I know I will come back & tell friends Ford all the way. Thank you for my experience:)
Wonderful Car Buying Experience!
Wonderful experience! Love my Escape! From the salesperson, Geo, to the finance person...everyone so considerate and friendly!
Great Sales Staff
Great experience with Kevin Norris and the remainder of the crew, who helped us make a god deal for an exceptional Ford Escape Titanium.
My experience was excellent dealing with Jay Rosenthal and Planet Ford. I am very pleased with my new F-150 and will continue to do business with you all. I would like to also thank GM Chuck Kramer for all he did as well. Customers are #1 at Planet Ford. Thank you all very much.
Great team and wonderful service!
Great team at Planet Ford Humble, when I made the final decision to purchase my truck, all I had to do is call and they has all the paperwork done when I got there!
Exceptional service. Very customer focused.
Exceptional We were treated with a Professional Sales Staff. All questions were answered and we were treated in a professional manner. Excellent Sales Staff.
Bad Customer Service
Very disappointed! I was approached by Joseph Rabotte who was very nonchalant about the vehicle I was interested in. He tried to sale me a less expensive car as if I could not afford the one I wanted. I did not purchase and will not return!
Awesome purchase experience
exceptional support from the sales staff. Really impressed with their dedication to getting things right. Also the seamless integration between sales, finance, service, aftermarket and delivery was really impressive. I just bought a Honda for my wife
Thanks you very much!
The people at Planet Ford went out of their way to help us get the car we wanted. We thank you for the help.
Great service, friendly and clean facilities
Hello I'm Shay, I bought a car from Joseph Rabotte, he was very committed and helpful to helping me get into the right vehicle.
Kameron Williams Exceptional Customer Service
I came in earlier today with my children to look for a Ford Vehicle and was greeted with a great smile and pleasant handshake by Kameron Williams. He was very respectful, helpful and knowledgeable about all of the vehicles features, upgrades and models. I greatly appreciate that he took the time and went above and beyond my expectations by helping my family and I find the best vehicle suitable for us. I have a disability and Kameron was very accommodating to me throughout the entire visit.The customer service was exceptional and the time taken with us was admirable. I will definitely recommend Planet Ford to others. I greatly enjoyed my experience and I love my new vehicle. Thanks Planet Ford!
Ben Derry and Daniel Fraleigh were awesome! Very Courteous and Professional. I have already recommended this dealership and Sales person to my friends! Thank a ton!!!!
Definitely put the customer first!
I was greeted on the lot while looking at new cars by Sammy, then talked with Shawn about possibilities for buying a 2015 Focus for my daughter to drive. We needed a new vehicle for dependability as she will be commuting to U of H this fall. After exploring other options, Shawn worked very hard to get me a deal I couldn't refuse for affordability and safety for my daughter's first new car. I will refer friends to Planet Ford and look forward to future great experiences there. Thank you to everyone who helped us get a great deal on a great car!
Amazing first time buyers experience!
I recently purchased my first car and I could not possibly be any happier! Thanks to Ben Derry and his fellow coworkers. Awesome group of people here at Planet Ford 59. I highly recommend doing business with them. The process was fast and smooth. The customer service was outstanding.
Really great and friendly staff
Stopped by to look around and was immediately greeted in the parking lot. Met with Jimmy Bagley and was impressed with his depth of knowledge and friendly easy going manner. He answered all my questions, did not seem rushed or hurried and gave me his undivided attention. I will be back and Jimmy is the guy I will ask for! This dealership and the staff are great!!
Freddy Powers is a rock star
I just stopped in to look around, met Freddy. To say the least this man is a rock star, he never quit pushing Ford to meet the numbers I wanted with the vehicle I wanted. All this while at the same time making me feel like I was the only customer at the dealership. Professionalism would be an understatement for this gentleman. Freddy I am truly thankful to have had you for my sale. Just an absolute out of this world home run.
Easy and friendly purchase experience
Came in and the truck i saw on the Web was on the lot was available for the price advertised,and I was in at 1030am and done by 130 pm . Driving home in my new 2014 F150 Supercrew STX. Thanks to mngmt and staff.
Great Service and Staff
Freddy Powers is a #1 salesman. Thanks Freddy for selling me a great car.
My Planet Ford experience
It was a pleasure to do business with Planet Ford. From Amanda who contacted me, Freddie Powers who Gave us valuable advice and helped us make the best decision for us. Everyone there treated us with respect and gave us quality service. Thank you sincerely Michael and Cathy Jarman.
Hi my name is Christina I usually have terrible experiences experiences with dealerships but planet Ford on 59 is awesome! The service I received was great. My salesman was very knowledgeable and never pushy. His name is Richard Drews. I appreciated the professionalism as well as the kindness I received from him. Thanks Richard keep up the good work!!! I will be buying my Mustang soon and when I do I'm coming to see you personally.
The salesman was helpful yet not pushy
My buying experience was overall the very best I have ever had. Kameron Williams is a wonderful salesman and is not pushy but very helpful.
very stasified customer
Me and my husband were looking for a new car and was very happy with the way Mr.Michael wheeler treated us while we were there. We will definitely be back.
Wonderful Car Buying Experience!
It was the best car buying experience I have ever had. David Warren by far is an exception car salesman. He took in consideration my needs and not his. I will definitely follow David Warren for my next car purchase
I have a very good car shopping experience with them.
Very Great dealership good attention to their customers.
Buying car made easy!
The best car buying experience that we've ever had. .
Excellent Customer Service
I was happy with everyone especially Marty and I wish that Zack would have been more helpful by letting all involved in this purchase know right up front what deal he had made with my husband over the phone. I feel like Marty got a bad deal because of Zacks lack of communication with Marty and the guy from the finance office. Overall it was a great experience.
The sale person was very help and knowledgable about both the products and the commercial incentives that best fit my situation. Thanks for your help Freddie!
High Quality & Professional Staff!!!
Very satisfied. Salesmen knew the vehicle and was able to answer all of the qustions I had. Was very pleased that there was someone there at the end to really cover and explain all of the features. I had also sat down and talked to Chuck when I had come by to purchase parts, before I came back to buy. It was a very good experience and enjoyed talking with him and the fact that even though he is busy, he took the time to discuss issues with me. Thank you for a great experience in all of the details.
Ideal Car Buying Experience
Wonderful experience. James H and my finance guy was the best. .
Great Dealership - Excellent Staff
Staff was courteous and polite. Sales rep. was enthusiastic and knowledgeable about fleet of vehicles and the options they carried. Finance staff was excellent delivering the terms and conditions of the sale. Dispatch staff was patient and willing to explain most of the features of the vehicle before the handing over of the keys.
I got exactly what I wanted
Exceptional experience with no hassle or false prices. The process was very rapid, great customer service.
Everyone went above and beyond to help with the purchase of my new vehicle. They did everything possible to make sure I left satisfied with my purchase.
Thank you for great experince!
Everyone was great and worked hard to get financing for me. .
Exceptional Sales and Customer Service! I will be back to Mr. Fuller for my next vehicle and because of Mr. Fuller Planet Ford will be recommended to all family friends and Co Workers!
Superior Sales experience
I was pleased at the efficiency of the process and surprising lack of pressure...honestly my best car buying experience ever.
Love buying my car from here
Jay Rosenthal did an excellent job. He made our experience at planet ford very memorable. His knowledge of the product and easiness to work with made it a simple process. Thank you Jay.
Worked out an incredible deal with me, and Daniel and Keanau were outstanding. Very easy to work with and willing to work within my means.
after market service by Kevin at planet ford
Kevin with after Market parts at Planet Ford exceeded my expectations by making repairs to my vehicle after I initially was dissatisfied with the sound of the exhaust system in my new F150. Kevin was able to remedy the problem with minimal cost to me. Due to Kevin's professionalism we were able to work through my problems without too much hassle and frustration. I certainly would recommend Planet Ford to others. This was the third truck I have purchased at Planet Ford and have had good results.
Thank you for great experince!
Overall good experience at Planet Ford. James McDonald was knowledgeable, helpful and friendly. The only part I disliked is the length of time it takes to go through the process once I selected the truck I wanted to purchase.
We purchased a used vehicle from this dealership under the condition that they would replace a wheel rim that was bent and they agreed. This condition was put in writing when we signed the paperwork and we agreed to come in the next week to have it replaced when they installed our SkyLink system. A week later, the SkyLink system was installed but we were informed that the replacement wheel had not come in yet and they would call us when it arrived. Two weeks later, we had received no call and all of our calls to the dealership had gone unreturned. A month later, we finally got someone to speak with us who informed us that no such wheel rim had been ordered. Finally, two months after we purchased the car, my husband takes the vehicle in to be repaired and what was only supposed to be a two hour job took almost six hours to complete! We are very dissatisfied with the customer service and will not be recommending them to anyone nor will we return for our next vehicle purchase.
Painless Buying Expirence
From first contact to our departure, our experience with everyone at Planet Ford was exceptional. Friendly, knowledgeable, and for a car purchase, reasonably efficient.
very bad handling of customer
Call and ask if they had a certain truck by model number and was told yes when I got to the dealer a salesman ,not the one I spoke with chased me down he said the other had went to lunch even after a call back to confirm we were coming and started high pressure sale to buy a newer truck and finance it. When I said no he look and found the truck I was interested in and then refused to sell it to me he said it had problems and they were going to wholesale it. Well it is a week later and the truck is still on the lot.
terrible sales service doesn't have communication.
I was told they still had a wrx for sale I drove all the way from cypress tx to go check it out. At 3 pm they called saying if I was still going and I said yes I got there at 4 and was told my sales man had left and the car was sold earlier that day. I called later on and talk to the sales man that I was talking and told me he didn't know it was sold! They have no communication what's so ever!
Easy to do business with
Great experience with the salesmen and their customer service attention with no high pressure tactics.
Would definitely recommend!
Everything perfect, the employees are well prepared and did everything they could to match my demands
Overall I had a good experience with you guys. The first time I came up there were some negotiations over the price with the manger, and I got a call back a couple days later and we got the deal done. I am VERY happy with my experience--especially how quickly we were able to close the deal.
Jose and Sean really helped me get the car I wanted. I would recommend people to come by planet ford.
Perfect...quick, easy, Richard Fuller was very prompt with information...finance walked me right thru...
THANK YOU PLANET FORD 59!!!!!!!!!!!!!!!!!!!!!!
I would like to say thank you to Daniel Fraleigh and Ronnie Lemons for making my visit to Planet Ford 59 one that i want forget. Very professional and took care of everything. I would recommend these guys to anyone. GREAT JOB!!!!!!
After a bad experience at another dealership (not Ford), I found your dealership to be a breath of fresh air. There were no deceptions or changes to the price I saw on the internet and everyone on your staff gave exceptional customer service.
exceptional , all involved worked to make my experience very easy. Very professional, will be looking forward to seeing the new facility when completed.
No one contacting me about the Murano !
Never heard back from this dealership! I was very interested in the 2003 Nissan murano that was recently posted. It was for a very reasonable price and looked good. Even if it was sold, I would like to have heard back so i could keep looking! My insurance company is about to close on my accident and i need a car.
they were very eager to help and the purchase met my expectations.
Best of the Best
Great experience with all individuals that i worked with. No high pressure salesmen or finance. Price was fantastic and no haggle. This was by far the smoothest vehicle purchase transaction that i have experienced. I would definitely recommed Planet Ford to anyone for a vehicle purchase. Thank You
I do like the new facility layout seems much more modernized. This is my second vehicle at this dealership and the time to process to complete a sale still takes longer than I think it should. As an example the SCION dealership in Humble had me in and out with a vehicle in 2.5 hours. This experience took about 6 hours at your dealership. When I buy a car I do thorough research so when I show up I am ready to make the sale. All of my shopping is usually done well in advance of my arrival at the showroom so I expect a bit more of an expedited experience.
Our overall experience was outstanding. All the staff at Planet Ford 59 were eager to assist us and provided us with all the information we needed to come to a decisions on our purchase. We totally enjoyed the experience.
I have been Buying my cars since 2001 and continue to do so as Long as Their service is great and Honest.
Our overall experience at your dealership was the best we had from any Ford or other auto manufacturer in the industry. From the initial greeting to the final handshake was exceptional.
The best service
Great, I did not hash any problem, I got the car that I really wanted and I am happy
The best service
Everyone was very friendly, and knew the product well. Richard was extremely helpful, and made the purchase less stressful.
Extremely excellent work and service ..............
Good experience nice people real friendly straight shooter's
I was very happy with my experience planet ford was able to meet my terms and the service was great. Loving my new car
The Best Service
Everyone was so nice and made sure a got the best deal possible.
Nick Lang excellent worker provided exceptional services
they literally lied about the price of a f150 if you shop there, you'll get burned
Big liar dealer
They are a big liar..... We saw online car, they agreed $ for trade-in, but we did not have time to finish a deal. Come back afternoon, another "manager" told us the trade-in with lower price since they made a mistake! They will honor the car price. We agreed to buy the car only without trade in. Another "manger" came and told us they made a mistake the price too! They want to increase the price if we want to buy a car!!!!!! Awful customer services! Never come back again!!!!
Horrible experience! I saw a vehicle on-line and when I scheduled a meeting to see the vehicle, they did not have it to show. Such an inconvenience, especially after driving from Clear Lake. Because we were interested in the vehicle we drove a second time out to learn that they did not have the key to the pre-owned car. I wish they could have been truthful about the situation of the vehicle and they could have avoided waisting our precious time.
I have to thank Ronni your a great person... Thanks for getting me in the truck I wanted.
Very Good . . . . . . . . . . . . . . . . . . . . . . . . . .
:) excellent work .............................................................
Skylar Barroso was great to work with. His expert knowledge of the F150 pickups helped me make an very informed decision in purchasing my new truck. Thank you!
Good prices and awesome service. Although long waits with finance
Very professional and polite and parts department was exceptional
the best service
Good service experience! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Awesome,excellent customer servie !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was greeted by knowledgeable people that gave me the information I needed. No one was too pushy which is the case with some dealerships. Paperwork associated with the purchase was very efficient. Thanks!!
From the first meeting with Mr. Fuller to the demo of the vehicle features after the purchase, I was and still am very satisfied with my purchase. I was referred to Planet Ford 59 by satisfied customers and friends and I will do the same. I will be making another purchase in 2015-2016 and your dealership will be my first stop and in particular Mr. Fuller as he understands the needs of the commercial buyer and does not try to sell people like me something we really don't need or want. the entire staff provided a pleasant experience. Regards, Rick Cox
Thank you for all your help Andrew !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The overall process was a bit long. The people I dealt with were great and at this time I have no problem with the product.
I initially contacted Veronica Hernandez through e-mail requesting e-pricing on a new 2013 Ford 150. When my wife and i went to the dealership Ms. Hernandez introduced herself and asked which vehicles most interested us and quickly proceeded to show us each of them in three different lots. She was friendly, courteous, knowledgeable, and cooperative. She and Alex explained pricing carefully and answered all questions I had. I decided between 2 vehicles and am thrilled I received a great deal and pickup truck. I look forward to cooperation with Planet Ford on my future needs and am convinced through this deal this is a premiere dealership. Thanks Veronica, Alex, Joel, Desmond, and Kevin for assisting us throughout our purchase
My experience was much better than the previous experience I had at this dealership.
Purchased a F-150 from Planet Ford, Spring in Nov 2011. Can back for the great service.
Very good service if I say so myself ................
They did a great job. They worked really hard for me and I appreciate their efforts. Great job guys.
Used the internet for pricing and Planet Ford came up due to close proximity to my home. Salesperson (Kimberly) was very responsive and answered several of my questions and gave me several truck selections based on what I was looking for with options. Never had to wait long for answers to my questions. This was smoothest transaction I've ever had, including purchases with BMW or Jaguar dealerships.
Came in for regular service and state inspection on 2006 Honda Civic. Was approached to determine interest in a new 2013 leftover Honda Accord EXL. Was offered a good deal; made a counter offer and it was received. John Guth and his team worked hard, again (this is the third car purchased through John). Waiting to get several paint chips repaired, otherwise it was a good experience.
Thank for all your help .....................................
Thank you for all your help Mike . ......................................
Everyone was very nice and knew their job well. John called me on the phone two or three times, just to ask if we had and questions? He did not try and pressure us into buying the car. If he had I would have not bought the car. Larry Kraner
Great service thank you Mick..................................................................................................................................................................................................................................
Kameron Williams is excellent! ...............................................................................................................................................................................................
Just walking in everything was fine. But once the contract was signed everthing turned bad. I had a major part go out on the vehicle and hadn't even made the first payment. At that point all the personel at plant ford who had their hand in saling me the vehicle including the general manger Chuck Kramer offering me a shytic deal for me to pay more money for the repair. I will not never do or recommend anybody to do business with this dealership there customer satisfaction stinks.
Everything was great. There was a small problem with the car but it is being taken care of
Very nice staff gets to know you love it! ! ! ! ! ! ! ! !
Always a pleasure purchasing from Richard Fuller. He exemplifies true customer service.
Great service thank you Mike.................................................
Service was expeditious and friendly I felt welcomed !
Great experience thank you George..................................
Great service thank you...........................................
Nick was amazing the service was extremely well!...............................
Richard Fuller is the ultimate exapmle of a car salesman that knows his product and speaks fair and honestly about the total process.
Snyder work very hard & he had a very great attuide towards us..not Snyder skyler
Definitely would come back again!.......................................
They took very good care of me and I was very please with my sellman Mike. I am enjoying my new Ford Edge. Keep up the great work and best of luck to the coming year.
Richard Fuller was very professional had all questions I had answered for me and made purchasing very fast and efficient. Thank You!
We were recognized immediately and treated very well by all of the service departments. Dejan sold us on the second truck that we looked at. Everyone has been professional towards us and we do Love our New 44. I'm satisfied. Thank all of you at Planet Ford.
Very straight forward and easy to work with. Very professional looking forward to do buisness with you all in the future.
Ed was very good to deal with. He knows the product he is selling. There was no hard pressure like at some dealerships. It was a good experience. Scott Honda needs to get blinds for their front windows. We were there two night in the early evening and the sun was going down right into our eyes.
Quick polite service would definitely recommend ..............................
Courteous people very professional! ...........................................
I have bought several fleet vehicles from John Karonka for Oiltanking North America. What a wonderful person he is. I love working with John. He always is so professional and helpful. He is the best!
My experience in buying a car at this dealership was the best experience I have ever had at a car dealership.
I haven't had good experiences in the past at this dealership. However, this time was much different. Dijon was a great salesman and even bought me lunch :) Also, the internet manager, aftermarket guy, finance guy and delivery guy were all very nice and made me feel very comfortable. My experience has definitely changed my viewpoint of this dealership. Thanks!
Great service very kind!....................................................
Completely satisfied thank you...........................
I was completely satisfied with my service experience!
Always completely satisfied.................................
great -polite, well informed, very helpful, a fair deal -well satisfied.
Thank you for all your help.........................................
fun...... everyone was nice and personal with smiles on their faces!!
This is the 8th purchace from Planet Ford & Mr Fuller that should say it all.
Best vehicle buying experience ever! I would buy here again.
Quick and honest gotta love it!.........................
Very helpful not a lo t of pressure good job..........................
It was a wonderful experience. We went in knowing what we wanting. The sale guy to good care of us. I would recommend this dealer ship to my family and friends.
Well done service thank you Mike.........................
Overall good experience. When I came to pick up the car it took an extraordinarily long time to see your "financial guy" who took the payment (check). There were errors in the original paperwork. It took so long we had to rush the orientation to the car and sync review since it was already 9:30 pm.Bottom line...it was great til the end...then you ruined it.
Gentlemen you have an exceptional sales team. I not only bought a new truck I think I now have at least 2 new friends. I fill comfortable about doing business there. I shopped on the internet for my new buggy and was please with the deal I got at Planet Ford. Your sales staff of John and Jay know their product and can explain any questions I could throw at them. All in all it was worth my drive from Lake Charles to do business there.
Very, very pleasant. Salesman did an exceptional job...............
The overall purchasing experience was outstanding at Planet Ford 59 from the salesman (Mike Kosatka) to the sales price (Mike Kosatka and Dustin Simon) to getting my leather repaired (Lorraina) these folks made me feel like I was top priority and I would greatly appreciate it if all of these people were recognized. I will do my best to recommend anyone who asks me to this dealership in the future. Sincerely, Tommy Owens
Very helpful thank you......................................
Outstanding service and work thank you...........................
Great customer service, Awesome Sales man! Very Pleased with purchase!
Juan in finance listened to what I wanted and made it a quick and easy purchase. Stuart (my salesman for the second time)was,helpful whenever I needed him. Even on his day off. As I said this is my 2nd purchase!
Thank you for your all help..............................
The sales person, was absolutely perfect. She had all of the vehicles that I had requested ready and available. She helped me pick the perfect vehicle in exactly the color I'd requested/preferred and helped me navigate the available options and current configurations.
Everyone was very helpful.........................................
We had an awesome experience at the dealership with Stuart's help. We really appreciate a salesman that will listen to our needs and the communication with him was easy. He answered all our questions and made us feel very excited about our new purchase. We love our new Expedition. Thank you Stuart!
Experience was great.We made a good deal on an escape very happy.Thank Joyce williams.
Great pricing, and the best sales service that I have ever received. Tenisha went the extra mile repeatedly to insure that my needs were met. She's a valuable asset to the Planet Ford team. I will send as much business their way as possible.
Victor Martinez was great! I love my new car! ...................................
They shoul keep it up!.................................................
Polite people with great service!...................
Oh the service was absolutely wonderful I would definitely recommend this place!
Great service they should keep it up ! .............
I was very pleased. I've purchased 5 vehicles from here and I've never been dissatisfied. My sales person was very helpful and exceeded my expectations.
Thank you for All your assisting ..............................................
Thank you for your great service ...................................
Costumer Service was overwhelming great. I felt comfortable with the staff and was confident in the dealer's trustworthiness.
My experience went very well. I went in looking for a vehicle and walked out with a new vehicle.
Very pleased with Kimberly's assistance in finding a new vehicle.
The service was quick and courteous I was extremely satisfied.
All the staff i dealt with during my purchase wear a pleasure. Jarrett in sales, Desmond in finance and both your ford sync guys. Was a great experience, thanks! Really liked the way both the sync guys talked me through the features in the car, they were extremely knowledgeable.
Everyone was very friendly and eager to help! They were able to get us in and out fairly quick
In and out in two hours. I have never purchased a truck this fast. The service was exceptional. Great selection great price, great service. Yes, I have told family and friends. I love my new truck! Thanks,
I have told several people already that I am fine with the purchase.
Everything is just perfect, and I am 100% satisfied with the entire experience. For sure, you can count on my recommendations and also my return.
Very Good Service
I am very happy with my new car, and the process was completed to my satisfaction as well. My salesman was very helpful, and he has contacted me since picking up the vehicle
I am completely satisfied with my new purchase, and the process was excellent. I have recommended you guys to everyone I know.
Everything else was perfect. My sales guy was great, and he followed up.
This dealership advertised a truck for sale, everything that was posted was fake, the condition of the vehicle was not even worth the trip, not to mention what they were asking for this vehicle.I was very upset, that the saleman wasn't honest about the vehicle. I know when buying a used vehicle to expect some exaggeration, but this was just ridiculous.
I have purchased 5 cars from Chuck Kramer and Planet 59 Ford. They have gone the extra mile to get me the best price on both the new car and the trade in. Love it.
My experience buying a vehicle from Planet Ford 59 was awesome. It was nothing short of awesome from start to finish. I give the highest recommendation to anyone who will listen.
Trading in my car & buying a new one was an easy transaction. Was given courteous service, staff is very knowledgable. Won't hesitate to recommend.
Transmission: 8-Speed Automatic
Body Style: SUV
City: Humble, TX
Engine Type: 1.5L I3 12V GDI DOHC Turbo
Transmission: 10-Speed Automatic
Body Style: SUV
City: Humble, TX
Engine Type: 3.5L V6 24V GDI DOHC Twin Turbo
Transmission: 8-Speed Automatic
Body Style: SUV
City: Humble, TX
Engine Type: 1.5L I3 12V GDI DOHC Turbo