Pinehurst Toyota/Hyundai

AMAZING SERVICE

I just purchased my first Toyota ever & I was highly impressed with my sales guy Shawn Stengele he was very nice & professional, I have never been to a dealer ship where everyone was this nice & willing to help you out in anyway they can. Even the guys that put the paper work together were awesome!!! I will def. be telling my friends & family to come buy a car from here! thank you for all your hard work!! One VERY HAPPY CUSTOMER!! :) Stephanie Garman

Great customer service!

I have never been disappointed in the service at Pinehurst Toyota.

Terrible service

I went to Pinehurst Toyota for service on my new Toyota Tacoma. Instead of changing my oil, they didnt drain it and added 6 qts! When I got it back, I went back to the desk and told them it was running rough. The service person got the tech to come look at it. He didnt know what was wrong. I ended up driving to another dealership and they found the problem. It was lucky my engine wasn't ruined. It had 11 qts. of oil in it! Wow, it is hard to believe a tech could do something like this.

Great customer service

The staff are great at Pinehurst Toyota! I have never been disappointed in the service they provide (sales and service department)!

Convenient and prompt

Good experience and I would consider buying a new car at this dealership

RAV-4 Owner

Matt has been a very valuable partner in the service of my RAV-4. He goes the extra mile to make sure I'm driving off in a safe vehicle!

Bought a new 2014 Toyota Tacoma

I was deployed and needed a vehicle for when I returned home. Pinehurst Toyota gave me a great deal on a new 2014 Tacoma when other dealers could not find me the exact truck I was looking for. Javier Arroniz was my salesman, and he was excellent to work with through phone calls and emails. Javier met me at the airport with my new truck and I got to drive home. Zero hassles. The BEST car buying experience I have ever had. I can't recommend Javier and Pinehurst Toyota enough to my friends in the Fort Bragg area. -Alex

Prius V

This is the 4th Pris we have purchased from Pinehurst Toyota. The process was very smooth and our saleman, Tim Dunne was very knowledgable. Would highly recomend Tim ande the dealership!

Ease of Transactions

45 minutes - in & out for 5,000 mileage check-ups every time. Questions fully answered. Car kept in great condition. This is my 2nd Prius.

service department

Please take me off your service list, I will no longer bringing my vehicle there, everytime we are due for service there always seems to something else we need, I was told that the car battery was on its last leg, brought it to Auto-Zone and checked it and their data showed 80%. The days of bringing in a vehicle for service without having to go through a intermidiate customer service rep who is on commission plus having a smug attitude has finally put me in a position that I no longer want to treated in this manner. We love our Camry but at this time we will no longer buy our vehicles, we will lease them for 2-3 years and when the warranty is up Toyota can have the vehicle back.

Pinehurst Toyota service excellent as usual.

We have been customers for a decade, bought three cars from them. Chris in service is the best. We always get prompt, superb service and he doesn't do anything which is not essential. Wouldn't go any place else.

Great service

Called in the morning when they opened to get my service done that day instead of the day after. They changed my day and everything went well. Great customer service.

to whom it may concern

I recentlys bought a new car from this dealership at first I didn't know what I was getting myself into I'm used to buying used cars. When I pulled into the parking lot a salesman was at my service ready to work to get me in a new car he really assured me that I could get what I wanted and try his best to get where I want. Everything worked out and I love my new car! I'll definitely come back and see you jimbo.

A GREAT DEAL ON A GREAT CAR... HASSLE-FREE

Negotiating for a new car at some other dealerships can be about as much fun as a root canal. Pinehurst Toyota is a refreshing exception. I got an internet deal that was real...and really good. The process was smooth and professional, throughout. It concluded in delivery of the exact 2014.5 Toyota Camry XLE Hybrid that I'd specified. Most of my interaction was with Charlie Mitts (Internet) and Robbie Person (Sales), both a distinct pleasure to work with, but that description applies to everyone I met at Pinehurst Toyota. Of course a great deal is nothing unless the car is a winner. Consumer Reports gave the Camry Hybrid the highest marks of any car in its class, and it's easy to see why. The car is awesome and has exceeded all my (high) expectations. As an engineer-geek-pilot who worked in aerospace I feel like wearing a Captain's hat when behind the wheel. The icing on the cake is that I'll be saving over $1000 each year on gas (though it has lots of zoom), giving the Hybrid a lower net cost of ownership. My kind of car, my kind of dealership.

Super, Courteous Service......On time and correct

First class sales and service dealership. Friendly sales and service personnel with an eye on customer satisfaction. I have purchased several cars from here and it was always a simple and enjoyable experience. If you haven't tried them.......give it a try. You will not be disappointed.

Dishonest Salesmen

Service for you vehicle is ok. However the salesman are dishonest. I was quoted prices and once it got down to the bottom line all the numbers had changed. The gentlemen I was working with "gave" me an additional $4000 on my trade-in value. However, when it came time to purchase, that "$4000" was no were to be found. Poor sales reps. no recommended.

Golfer

Wait time was estimated at 2 1/2 hours for recall, but took less than 2 hours. First class operation.

great service

Great service and everyone is friendly and helpful

15K Service

Servicing always goes smoothly and quickly. No problems.

excellant service

Only had a State Inspection done but service, response time, attentiveness, cleanliness of auto, and overall relationship with personnel was exceptional.

Good deals on tires for my Highlander during sale!

I buy replacement tires for all three Toyota cars during the twice-yearly sales at Pinehurst Toyota -- good prices, excellent advice and guidance from Chris Ehnes (service advisor), rapid installation and alignment, and reasonable waiting facilities. I have been quite satisfied with the service facilities over the past 14 years.

Got in early for servicing

Alex of Pinehurst Toyota accommodated our early arrival and had the servicing completed in the amount of time that he said it would take. We appreciated getting it done early and professionally. We have used their service department before and are satisfied with the work and customer service.

10,000 mile service on Highlander

Matt worked me in on short notice, my service was done efficiently, and I was out within an hour .

great service

its so nice to go in and out for an oil change in less than an hour, have the comfort of the waiting room and free-high quality coffee machine, and great customer service that will answer all my questions!

Pinehurst Toyota

Excellent service and very friendly personnel. Would go back for future service.

Easy, Stress-Free Purchase

My husband received a "loyalty letter" from Pinehurst Toyota last week offering to negotiate a great deal on a new car for him. Though it did not work out for him, he brought me back on a lark. The last thing I was thinking was that I would end up with a new car. However, they offered me something I could not refuse! I walked out with a new Prius V to replace my 2 year old Prius V. It was the simplest purchase of a car I have made in my life. They even contacted my insurance agent and provided all of the necessary information, so all I had to do was pick up my new insurance card.

Vehicle inspection

I arrived on time for my appointment and the vehicle was immediately taken in for its annual inspection. My wait was short since the process was completed efficiently and to my satisfaction. Chris Ehnes is always helpful when I need assistance in the service department. I trust pinehurst Toyota and we bought our last car from there.

Pinehurst Toyota - 10 out of 10

had dealing with service rep Alex. Incredible young man. Very professional. Also Rick, the Manager. Staff extremely helpful and very nice.

Pinehurst Toyota service exceeds all expectations

I have used the Pinehurst Toyota service department for my family's 3 (sometimes 4) Toyota/Lexus cars since 2000. The service is always properly analyzed, appointments made and kept, service/repair time estimates accurate, costs moderate/acceptable, and the service advisors knowledgeable and professional. The facilities are cramped and crowded, but don't be deceived; these guys are top-flight professionals and their work can be valued and trusted. Ask for Chris or Matt. I bought a car from Pinehurst Toyota in 2005, and the process was smooth and painless. Otherwise, my experience has been with the service department, which is first-rate. The parts guys are helpful and cooperative. Forget your preconceived notions about automobile dealerships at this Toyota center.

Jim O'Brien

60,000 mile service on my 2011 Toyota Sienna. Another very good experience at this Dealership, and with Chris Ennes, ASM.

Oil Change and Recalls

I came in for an oil change and was told there were two recalls on my Rav-4. I was prepared to wait for the oil change which this dealership does very quickly. When I was informed that one of the recall service checks would take at least 3 hours, I was taken aback. But my service manager, Matt, had an answer at the ready. He made a loaner car available to me at no cost to me. So I drove a Camry for a few hours before Matt called and let me know my car was ready. Everyone was very courteous and professional.

Robbie Person Pinehurst Toyota

I love --Love --LOVE my 2014 Toyota Camry SE. Robbie Person was the best salesperson I have ever purchased a Camry from. I am a 2nd generation Camry owner. I had an awesome experience with Robbie Person and with of all people the finance manager Don. He was a joy. I recommend Pinehurst Toyota to anyone looking for a fanastic deal on Camry.

Great Service

Although, I only took my Avalon in for an oil change, I made an appointment. They were promptly, courteous, and I was out of there in less than 30 minutes. Always a satisfied customer.

Really like my 2012 Prius

As always, Chris Ehnes was professional, competent, helpful, and friendly. The work was completed in good time and I was on my way. Love the coffee machine, too!

Car Repair

I was contacted by Pinehurst Toyota concerning a recall for my vehicle. The person who helped me, I think his name is Jeff, was excellent. He had me in and out in less than an hour! Great service!

Great service and quick

Repairs completed and in a timely manner. Customer service excellent.

Maintenance Service on my Prius

My 2007 has over 107,000 miles - it is just a great car and due to the quality care it receives from Pinehurst Toyota it will last for years to come!! They work with their customers to ensure proper maintenance at an affordable price... Highly recommend this dealership...

Customer of Chris Ehnes/Pinehurst Toyota

I have been a satisfied service customer of Pinehurst Toyota for more than a decade, first with an Avalon; now with a Genesis. Chris Ehnes ahs been my advisor for as long as I can remember. I have never had a situation where I have been less than completely satisfied. The facilities, as far as I can see them, have continued to improve over the years. Likewise, the team of service advisors. In m y experience, they are thorough and experienced, and very customer-friendly. My most recent visit was March 26, 2014.

grt service, done quickly, clean facilities

I had routine scheduled service done. As always I was completely satisfied and the work was done in a timely manner.

No complaints

All aspects of the service experience were above expectations.

Pinehurst Toyota

I count on Pinehurst Toyota to keep my car running so that I don't have to think about any problems. This is the 2nd car they've taken care of for me and the quality of service keeps me coming back.

Great Service

I would like to Thank Pinehurst Toyota for going the extra mile for me and helping me get in a new 2014 Corolla S. From the beginning of the sale with Robbie Person to the end of the sale with Don. Robbie was just like an old friend when I walked in the door with the car I wanted in mind. He was right on the spot and said "we will have it this week" Very helpful. Such a blessing to work with a Good Christian, that will be honest with you from the start. Have to thank Don for being so patient and going the extra mile to get the best deal worked out for me. He worked hard to get the deal finalized and I walked out with the keys to the new 2014 Toyota corrolla that I had ordered. good people to deal with. Real friendly folks. I would recommend Pinehurst Toyota to anyone for a New Car Purchase.

Great Service, very helpful

The staff was very helpful from the moment I arrived at the dealership. They were able to answer any questions abouy the vehicles in which I was interested in. My salesman was Robbie Person and I would definitley return to this dealer/dealership which looking for my next vehicle

great service

The service and staff are always very helpful when I need maintenance. I work very close to the dealer and when I'm too busy to get away, the service Dept always comes to my job, picks my truck up, service it and bring it back. They are awesome.

Awesome service

Sales staff and service staff are all great. Wonderful experinece

Great, Friendly Service!

I was very pleased with the service provided at Pinehurst Toyota. THEY contacted me about a recall on my Sienna mini-van. The caller was very kind and courteous. Even better, they could fix the issue at MY convenience. I couldn't be more pleased with the visit. The service & parts director made sure everything was looked over carefully and he took time to answer my questions. Everyone was just so polite and friendly. As this area grows and becomes more fast-paced, it's so nice to find a place that still has that small-town, friendly atmosphere. I will definitely return.

great service

Matt was very helpful in the service dept. as well as Brandon in the parts dept. Stephanie was very attentive in listening to issues about my disappointment in Toyota concerning the air conditioning issue(due to smells I had to replace the air filter with a charcoal filter at my expense which I thought since Toyota knows about the issue on many, many vehicles and for lots of years, I felt they should pay for the replacement filter). She investigated the issue and came up with the same answer I was given; customer still has to pay for the replacement.

10,000 mile check up

Scheduling the appointment was easy. Upon arrival, my car was immediately taken and I was notified the check up was complete earlier than anticipated. I had accidently marked on the leather seat and Todd took great strides in trying to repair. When he was unable to remove the ink marks, he called the detail center for them to take a look at the marks. Everyone was very kind and went above and beyond the call in order to help. My experience was exceptional.

Poor Service

Received a recall notice made an appointment had to rearrange my schedule, received a confirmation of service went to dealer waited 1 hour and was told the part needed had to be ordered, this was after they had confirmed a recall for which they asked me to come in. This is very poor service and now I have to give up another day to go back.

35,000 scheduled maintenance

Good service. Very helpful staff. the rest of this review is nonsense because you said it needs to be at least 50 characters in length.

Pinehurst Toyota

Would recommend this service to anyone. People are very helpful and understanding.

WENT ABOVE AND BEYOND

Matt in the service department was exceptionally kind and helpful with a very unique problem we had with frame rust on our 1999 Toyota Tacoma truck. Although they could not fix the problem there he personally made a phone call and got things going for us so our truck would get fixed. Everyone there that my husband and I dealt with were very kind and understanding and went out of their way to help us resolve the issue. Matt must be and should be a very valued employee there with the way he treated us. If it wasn't for Matt stepping in and going above and beyond our truck would have been no more. Thank you Matt for your kindness, the world is a better place because of you.

Great experience

It was my first time to visit Pinehurst Toyota for a recall fix. Mr. Jeff Slemmons accommodated the service schedule for me. It was the best experience I had with any dealer. Before visiting them, I was turned down by two dealers. Everyone was pleasant and polite.

Great Service

Called ahead to get an Inspection appointment. 10 minutes later arrived at dealership. 35 minutes later I was out of there. Comfortable chairs in customer lounge also.

Service visit

The purpose of this visit was vehicle service. I have purchased a vehicle from this dealer and do recommend them for both sales and service.

Extremely helpful in analyzing a unique problem..

Love these guys ! above and beyond what I expected extremely helpful Chris and Rick have been fantastic above and beyond any other dealer service I've ever experienced

Very good service

My tire pressure light came on for the 3rd time in a few weeks. The service department was quick to respond and said they would make sure they found the problem. And, they did find a very small nail that was causing the trouble. I was very grateful. Everyone has always been very kind and helpful. Kathy

Customer

What's the best thing about the service department at Pinehurst Toyota, Mr. Alex. He really cares about his customers.

First time Customer

I just purchased a New Toyota Highlander at another Local dealership. Pinehurst Toy. is the closer dealership compared to where we purchased it. I went by to inquire about programming a Key Fob, which was part of the "sales" deal. Sales Mgr at the dealership where it was purchased assured me that my local dealership could do it ( to save me the 65+ miles rd trip) for me. To tell them that It was "included" and if they had any questions, to have them contact the dealership where it was purchased. Well the salesman that I originally asked about this process, simply stated, "That they would charge me a fee". Even though I explained that it was to be covered/ paid for by the other "dealership" and all they had to do was call them. I didn't feel comfortable with this procedure being left to the guy who didn't want anything to do with it, so I called the original dealer myself and talked to the sales manager, who told me, He would call and take care of it prior to my "Service appt". When I got there, I confirmed that it was taken care of, and it was. Pinehurst Toy. was sending the "Bill" to the other dealership. No Problems. The day of my service was perfect. The sales team greeted me, and took care of my car very quickly. The wait time was not as long as I expected. Overall, the service appt. was an "excellent" experience.

Service Visit

I was very happy with the service I received at Pinehurst Toyota yesterday. Everything, including greeting me when I arrived, through the completion of the work on my car. I can't think of any dealership that has ever provided me with care as good as Pinehurst Toyota and I will continue to depend on them for car service.

Great Service. Shorter wait than I expected.

The service was excellent. We have always been pleased with this garage. We have bought two cars from the Pinehurst Toyota dealership and have always been happy with the sales representatives and their courteous service.

Timely solved a personal problem

Service writer, Matt, was most helpful. I needed the repair quickly as I am going out of town in two days and wanted to use this vehicle for transportation to and from the airport leaving it in long term parking while gone.I have used your sevice department for over fifteen years and have never had a serious complaint.

Repair review

The purpose of my visit was to have repairs completed based on a Toyota recall letter. I have purchased a vehicle from this dealer but not during this visit. I was given the opportunity to schedule my visit and all repairs were completed to my satisfaction. Service staff was friendly and helpful.

fast service FREE coffe

good service finished on time.did Christmas shopping online with their computer in waiting room

Service center appointment

The purpose of my vist was to complete the 10,000 mile required service. I was offered different appointment times all immediately available. My service advisor Chris Ehnes is friendly and always helpful. My appointment required less than one hour to complete and my vehicle was immediately available in great condition. I have purchased a vehicle from this dealership and recommended them to friends.

Pinehurst Toyota Review

The person who assisted me was excellent. He listened to my concerns and didn't treat me like the village idiot. I really appreciated that as this has not always been the case for me. He also made suggestions for further servicing for my car. The entire appointment took only 1 hour. I appreciate that too.

Lou Ferretti

Satisfactory, the car was taken in on time and things were completed in an orderly manner

great service and i called on short notice

i was pleased with phone conversation in making appointment for service call as well as service received

great service clean facilities

I was waited on promptly. People were very courteous. Repairs were made in a timely manner.

Excellent Service Dept

The repairs for my 2003 Toyota Camry was excellent. There were not any delays. The staff were very friendly and professional. Glad I chose this dealership for repairs.

Pinehurst Toyota

As always I am very much happy with my car being serviced. Rick is one of the very best people I have ever run into too work on my car. I can't say enough about Pinehurst Toyota.

Great Salesmen!!!!

I loved the low-pressure atmosphere. I went in with a big problem and was looking for a used car. I left with a fantastic solution and a new car!!! who could ask for more?

knowledge and personality of staff

I had a very good experience at Pinehurst Hyundai. My salesperson, Marven Moses was very much on top of all my needs in my new car.

Great Service Department

I have been dealing with Chris in the service department for about 4 years now. He is a very professional and courtesy when ever I deal with him. He explains to me what is going to be done to the vehicle and how long it will take for the repairs to be completed. I always tell me friends to go and see Pinehurst Toyota and that they will give you a great deal. Chris thanks for always taking care of my vehicle. Ron Rogers

Happy Highlander

I was a new Toyota owner and was a little concerned about quality of service. It turned out I was pleasantly surprised with the check in process, the timeliness of the work and the quality of the work. My service bills are now much lower than they were on my trade in car. I also am amazed with the coupons that are sent to me for service appointments, like an oil change or air filter etc. Overall I am very satisfied with the Pinehurst Toyota service. M

New local convert

There has been a change in our town as far as dealers are concerned. I have decided to start going to Pinehurst Toyota for my business. Everyone has been real friendly and helpful every time that I visit Pinehurst Toyota for service. They have no problem servicing my vehicle even though it isnt a Toyota. When the time comes for a new car, I will give them a shot at earning my new car as well as my service business. I want to say a special "thank you" to them for all of their help.

Happy customer

I would like to share my most recent experience with Pinehurst Toyota. My family has been doing business with them for years and at the end of my most recent service I was asked to submit reviews about my experience. So when I got to this review site I can see why. The most recent review is over 6 months old and that review sounds like nothing I have ever experienced. I feel I was always treated as a valuable customer both when receiving service or negotiating a new vehicle. I realize that they are in the business to make money but I always felt I received a fair deal. In about three months I have some scheduled work that will need to be performed and I will not hesitate at all to make an appointment with Pinehurst and in another year, my wifes car will need replacement and guess where I will be shopping

Good sales, but not so great service department

I purchased my Toyota from Pinehurst and must say upfront that the place was dirty, rundown and disorganized. This is a persistent problem since it has been that way each time I have visited over the last three years. My purchase was slow (I did get numerous apologies while waiting) but generally a good experience, with the exception being the shakedown you get when refusing to purchase the extended warranty. She tried all angles to sell me a warranty and didn't want to hear that the reason I am buying my 4th Toyota is because they are so dependable. The sevice department has some really nice employees but is slow and expensive, even if you purchased your vehicle from them do not expect any special attention. Other Toyota dealers within a short drive treat the customers much better and provide small perks such as a washed and vacuumed upon service completion. These little things count and should be considered by Pinehurst.

disappointed

Came in to have my tires checked on my two month old Camry because the tire lite was on. I was disappointed in the response. No one seemed to want to help me and then I was told it would take 25 min to check my tires!!!! it didn't take that long to buy the car! Boo Hiss

Excellent buying experience, highly recommend!

We wanted a Toyota Rav4 with our preferred color and options. The vehicle we desired was unavailable in our local area. At this point, we were not given an option to order a vehicle suiting our needs. This was when we got in touch with Rachael. Rachael was our only point of contact at PineHurst Toyota during the process. She advised us to order the vehicle directly from Toyota. Although initially apprehensive about ordering directly, Rachael was upfront with everything and put us at ease through the whole deal. The promptness in returning our emails and phone calls provided a good deal of comfort with the long distance purchase. Her patience in resolving all of our queries is very much appreciated! We were provided with a competitive pricing for the new vehicle and an average trade in value. On arrival, we met with Tim Dunne who was in charge of the delivery of the vehicle. He made us feel comfortable as he went through all of the paper work providing us with the needed explanations. Finally, Tim patiently went over a lot of details of the vehicle and made sure we get familiar with the specifics. Great experience overall!