Phillips Chevrolet of Lansing

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 4.9


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Buying a new car made easy

5
Kevin Pate on 11/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Wife and I had a wonderful experience buying a new car at Phillips Chevrolet. Johnny Smith made us feel at ease and answered all the questions we had. Will refer all of our to him. Thanks again


Found exactly what we were looking for

5
Marray on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we walked in the door, we knew what we were looking for. Donna Lee greeted us and immediately started looking for our choice of vehicle. During this process, we found out that the vehicle we were interested in had just been sold. Donna was in search of another vehicle for us. A little while later, she stepped out to check on a listing and returned with the news that the other man had wanted to go home and think about it and the vehicle we originally wanted was now for sale again. My husband took it for a test drive, loved it, we discussed price, financing and decided to purchase this vehicle.We understand that everyone has a job to do, but the time it took to finance, do all the paperwork required was a bit too long. Making a major purchase is very stressful for some and we just felt the added timing added to our stress. In the end, we had great service, Donna was awesome and followed through to the delivery of our vehicle which was a couple days later due to having running boards installed. Great job, Donna....


Relaxed

4.7
Jj on 11/30/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thanks to Troy for setting the tone for the day. Everything fell in place and I drove home with what I wanted. Took the time and made sure I was fully comfortable with all features before leaving.


excellence

4.8
pammie43 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had an excellent deal. everything went smoothly. The sales man Johnny Smith was excellent. and Donna Lee was also. I would recommend Phillip's Chevy to everyone.


New Car

5
Curt316 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Phillips Chevrolet for an oil change and was greeted by Curt in the service department. He got me register for my oil change. The technician took the car in and service my car and had me out in a reasonable time.


Great deal

5
Jimmy83 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got camero in June from Phillips chevy and was so pleased with tj service I came back for a second car. Throughout the months tj would call me to make sure I was happy and if he could help me with questions or problems. He stood in contact with me and researched the dealerships inventory to find a great affordable car for me, he's the salesperson you want to deal with. I got a new 2017 malibu with a very low interest rate. Hands down i got a great deal and didn't have to wait long. If looking for a great dealership and great salesperson come see tj.


Excellent, they took very good care of me.

5
Jose Cantarero on 11/29/2016

Overall Experience: 5.0

They were patient, they took very good care of me, and they found what I wanted. They were nice and it was nice that they had people who speak English and Spanish.


Great job!

4.8
Jazzy on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a quick and easy process! Great job Phillips! I can't wait to come back for service visits with the great team! Awesome!


Josh is awesome!

4.8
Carol Schaap on 11/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Josh was so helpful! We usually buy from private parties, so we aren't used to working with dealers. Josh walked us through the whole process. After we purchased the car, he sat with us in the car and walked us through all of the controls so we knew what we were doing. He was great!


Best service

5
Nicole H Stewart on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love this dealership if you want a car this is the place to go they work with you go see Micheal best sales rep!!!!


Barth Eastman of Phillips Chevrolet of Lansing

5
Facetioiusejay on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My second experience of at Phillips Chevrolet of Lansing my 2nd purchase very pleased with my salesman Barth Eastman very good guy highly recommend you stop in and ask for Barth Eastman that's your guy. So happy with my new 2017 Chevrolet Camaro.


My experience at Phillips Chevrolet

4.8
CorvetteVet on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Just a few words regarding my overall buying experience at Phillips Chevrolet. I stopped in and began browsing the parking lot when salesman Ferlando Batts came out to greet me. Ferlando was both professional and pleasant. We went for a test drive and then came in to talk business. I am retired but worked in sales for years, so I am very familiar with how the sales process should work . Ferlando did a great job of gathering information and pulling things together to get the deal done. I was impressed with his professionalism and his attitude, I would highly recommend him to my friends who are looking to buy a car. Thank you Ferlando, well done.


Very good and quick experience

4.8
RRman on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I thought they were extremely helpful both in getting me the truck I wanted and by not wasting my time with dealer tricks. At the end of the day I left feeling as though a fair compromise was reached.


Awesome

5
Jlu82 on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Michael Stramglia was a great experience. He made me feel very confident in my purchase and worked out a great deal for what I was looking for!


Terry T

5
Terry ND Fan on 11/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a new 2017 Traverse and had a great experience with my salesmen- Philip Derkacy, He helped with every question I had! Phillip Chevrolet is a great place to buy a Chevy!!


Worked with us to get us the deal we asked for

4.6
EV on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Shawn Breish listened and worked out a fair deal on the vehicle we wanted. We could not have had a more friendly, professional sales person.


ImpalaBalla

4.8
Cubs1060 on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very impressed with the atmosphere presented at Phillips Chevrolet of Lansing. I didn't feel pressured at all during my financial investment and would recommend this dealership to anyone looking for superb service and quality!!!


New car

5
Chante70 on 11/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was happy to get a new vehicle and my sales person made it happen for me.


OUTSTANDING SERVICE

4.6
Deputy Chief on 11/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Needed to obtain a few minor parts for my vehicle Curtis made sure that happened as well as staying in communicationHoward followed up on all levels to ensure customer satisfaction


Fantastic

5
ND Guy on 11/23/2016

Overall Experience: 5.0

Most helpful group of people I have ever dealt with, at Phillips Chevrolet in Lansing IL! Philip Derkacy my sales consultant was the best! Terry Thormeyer


New car

4.6
Chante70 on 11/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I thought I would not have a good chance getting a vehicle but thanks to my sales person I have a new vehicle. I am so happy


Daarina

5
Jeremy lane on 11/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very helpful, I had no faith in getting the car I actually wanted... Daarina asked what I wanted and I told her a maroon 2016 Malibu (new) next thing u know I was going home in my dream car... Thumbs up Daarina


Amazing

5
Jlane on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful, I had no faith in getting the car I actually wanted... Daarina asked what I wanted and I told her a maroon 2016 Malibu (new) next thing u know I was going home in my dream car... Thumbs up Daarina Jeremy


Silverado Guy

5
Silverado Guy on 11/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

ve been thinking of purchasing a new truck ,I was at Phillips Service Dept and was approached by a sales rep Philip Derkacy, very professional and went over a number of options that would fit my needs. I felt really comfortable and not pressured and got a great deal on a new truck. I would recommend Phil and Phillips Chevy to all my family and friends


Business car

5
Truck guy on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was at service dept at Phillips Chevrolet in Lansing . I was thinking of maybe a new truck , sales man Philip Derkacy approached me introduced himself very professional and knowledgeable, went over my options , I felt really good about the process and purchased a brand new Silverado. I really felt like I'm part of the Phillips family and would recommend Phil and Phillips chevy


Very satisfied

5
John pal on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very satisfied with the dealership. I usually upgrade my Silverado every two years and chose Phillips for the first time this year. The sales team worked with me until we got to the price I felt I wanted to pay. I have been back for service and they went the extra mile to satisfy me . Sales manager mark catuara is a great guy to work with as was Daarina Cyprian. I will be back..


Good Experience

5
Candeman on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always dread going into a dealership. Jackie, Shawn and James worked hard to make sure we got the car we wanted at a fair/reasonable price. We would recommend going to Phillips.


very nice and helpful staff

5
Judy Romero chev lady on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike you are the best sales person i've every had you help out a lot, you are down to earth you make people fell at home thank you very much. Rich and Judy Romero


Awesome..the dealership had a wide selection of corvette

5
corvette on 11/19/2016

Overall Experience: 5.0

AWESOMEBeing a first time buyer of a Chevy. It was nice to have Ferlando Batts help me select the perfect CORVETTE its beautiful.....He was professional,personable, I just felt so comfortable ,with dealing with him,...I would highly recommend him to my friends....Thanks Ferlando


I Luv my Car!!

5
Karen's Kar on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hello I would like to thank Daarina so much for asking me what I needed in a car and she was gonna make sure that I got it!! I was not leaving the lot without getting what I want!! I will say I was really impressed with her because she kept it 100 (real as they say) with me. Thanks so much I will be referring my family in the future!!!!!!!


New car

5
Mignon on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person was Daarina C. She was the best she explained everything in detailed about the car to me. She knows her stuff so I would recommend her to anyone. She's fantastic in what she do


great birthday present

5
car guy shawn on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

helped me get the vehicle I was looking for in a professional and timely matter,as well making sure that If their was anything questions or concerns I was rightfully taken care of.


I Love My Car!!

5
Karen's Kar on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hello I would like to thank Daarina so much for asking me what I needed in a car and she was gonna make sure that I got it!! I was not leaving the lot without getting what I want!! I will say I was really impressed with her because she kept it 100 (real as they say) with me. Thanks so much I will be referring my family in the future.


My Black Beauty

5
Wtaleishia on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric Pickett product specialist atPhillips Chevrolet in Lansing. His knowledge drives and deliver excellence thats above and beyond customer service. Very business oriented , friendly, professional, and thrives for success.Thank you for providing excellence.I love my 2017 Chevy Camaro


Daarina Cyprian an Outstanding Sales Person

5
webdeb1214 on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am retired and have five Grandchildren under the age of six. My old car was eleven years old and no longer met my needs. I needed a car that could get me and the Little Ones with carseats to an event all together. Daarina recommended the perfect car. She was outstanding. She was very patient and considerate. She answered all of my questions professionally, and gained my confidence immediately. I am so pleased with my purchase. The Grandchildren are also enjoying the Traverse, especially the sunroofs.


You changed my life!

5
Sameerah on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hi Michael I just want to say you are the best most polite most caring person I have ever done business you were considerate of my needs I told you what I was going thru an you made it happen I love you an your team is am forever grateful I will never have to walk my daughter to school again I so overwhelmed with joy words cannot express how grateful I am to you you are a true angel Thank you Thank you thank you????? I will be sending everyone I know to you


Great Service

5
John on 11/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great staff, and very helpful. They made the experience painless.


WHAT A BLESSING!!!

5
Brightfame on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I pulled up into the dealership and TJ was standing outside waiting which meant he was the one to put me in a vehicle. I had an idea of what I wanted but wasn't sure it was there but TJ showed me a vehicle that was actually better than what I wanted. He was real pleasant to me and my spiritual father. As we we're getting ready to leave the dealership, he came out and said to my spiritual father it was nice to meet you. And that day was his birthday!!!


pleasant experience,would do business with them again.

5
Jessica Van Roy on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i had a very pleasant experience at Phillips Chevrolet. I purchased a new 2016 camaro and everyone that i dealt with was super friendly and made me feel right at home. they worked as a team and were very professional. they also answered all of my questions. when i got back home and had more questions, they were more than happy to return my call, or e-mail me with answers. very knowledgeable and easy to work with. Barth Eastman was awesome to work with and really took alot of time to make sure I was satisfied with my vehicle before leaving the dealership. He even called me after i returned to Wisconsin to make sure I arrived safely home with my new vehicle. thumbs up to Barth and his awesome staff!


Best Experience

5
Gina1978 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into test drive a few models. Never would I have imagined that I would walk out with a brand-new 2017 Chevy Cruze LT! With the great help of Barth and the rest of the staff I wouldn't have done it. Barth made my experience so great and easy.


Mr. Floyd brown Chevy Trax

5
Maria Guadalupe Vazquez on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I first entered Phillips Chevrolet store, i was not sure i was going to buy a car. I was looking for a good deal on a Trax and when Mr. Brown approached me, He was very nice and also had a wonderful and positive attitude. He helped me, and he was able to get me what I was looking for, he did take his time to listen to me and was very helpful!! Thank you Mr. Floyd Brown.


Great experience for first time buyer

5
Ajdekker13 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to Phillips Chevy Lansing not sure what I wanted. Tj proved to be the ultimate guide to my new Malibu! So thankful I walked in that day.


Great experience

5
MM623 on 11/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit to Phillips Chevrolet was awesome today. They worked as a team and were extremely professional. Everyone that we encountered today were very friendly and made us feel at home. Nestor explained everything in detail, the loan and every function of the car. I was very pleased with the deal that Major worked out for us today. If I could give them 10 stars I would.


Very happy buyer !!

5
Duds on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great salesman named Michael Stramaglia who explained everything that I asked. I had no intention to buy an SUV today, I was just looking. Mike gave me a deal that I could not refuse. I am very happy with Phillips Chevrolet of Lansing and would recommend them to my friends.


Mr. Floyd Brown

5
Maria guadalupe on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I first entered Phillips Chevrolet store, i was not sure i was going to buy a car. I was looking for a good deal on a Trax and when Mr. Brown approached me, He was very nice and also had a wonderful and positive attitude. He helped me, and he was able to get me what I was looking for, he did take his time to listen to me and was very helpful!! Thank you Mr. Floyd Brown.


TJ's great attitude

4.6
Newcar on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

TJ has a great personality, made my experience way better. He is the youngest salesman that I've spoken to and also the best one. Thank you TJ!


First purchase from Phillips Chevrolet

5
Nick from Valpo on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a newer vehicle. I was specifically looking for either a Chevy Equinox or a GMC Terrain. I visited several dealerships and wasn't too happy with the high pressure I received from a few salesmen. That all changed when I visited Phillips. I met Barth Eastman one morning and I said "All I was doing was looking." Barth said "Ok, and if I had any questions, just ask." I did have a question and we spoke. He gave me his card and that was it. I then decided on 2 different vehicles from Phillips huge inventory. I visited the dealership once again. Barth and I spoke. A few days later I called Barth and said I was interested in 1 of the 2 we spoke about. The Terrain was at the Frankfort location, but Bart reassured me he would pick it up for me to look at. He picked up the vehicle on his day off!! Talk about dedication. I came in, drove the Terrain and was immediately sold on it. From the initial visit to the closing of the deal with Mark Hawkins, I was dealt with nothing but professionalism and both Barth and Mark made sure I was at ease with the deal on the Terrain.I would MOST DEFINATELY recommend the fine folks at Phillips to anyone in the market for a new or pre owned vehicle. Barth and Mark BOTH went above and beyond with me . Thank you guys for the excellent deal and also for the no pressure to buy attitude.I am DEFINATELY going back to Phillips Chevrolet FIRST for my next vehicle purchase.


Shocked to leave with new Traverse LS

5
Ralph D Clinnin on 11/09/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in to just look at some new SUV's and to my surprise, I left with a new 2017 Chevrolet Traverse LS. I met a great salesman named Michael Stramaglia who would not take no for an answer.I kept telling Mike that I wanted to check a couple of other dealers and would not be buying from the first dealer that I went to but as I said I left with a new vehicle. I am very happy with the service I received and would recommend Phillips Chevrolet of Lansing to my friends.


dealings with Nestor and Phil

5
SS2 man on 11/08/2016

Overall Experience: 5.0

I want to thank salesman Nestor and sales manager Phil for making my wife's and my visit to Phillips Chevrolet of Lansing a pleasant experience. Nestor showed us all the ins and outs of the Camero 2SS. He was very informative and treated us with respect in a relaxed atmosphere. Sales manager Phil acted in a very professional and caring manner. Phil tried his best to accompany our needs in purchasing the Camero. I would recommend Phillips Crevrolet of Lansing for anyone wanting to purchase a new or pre-owned vehicle. I am confident that the experience will be had in a respectful, educational and pleasant way. Larry from Frankfort.


The best experience ever!!!

5
Roberta Scobbie on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Barth Eastman and the entire staff went above and beyond to give me a beautiful car within my budget. Never once was this a rushed transaction or pressured,one. They just took the time and resources to meet my needs and still drive away very happy with my choice.


Great Experience !!!!

5
JMitt on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Husband and I worked with Todd when purchasing our 2nd vehicle from the Chevrolet in Lansing. I love this place! I will never buy a car from somewhere else. Todd was so helpful, courteous, patient, and informative. They give you all the information you need, yet its a laid back atmosphere .... exactly what I want when buying a new car! They understand that it can be a stressful situation for some people and they do everything they can to make sure you are getting what you want at a great deal! Thank you Todd - We love our 2017 Chevy Traverse!!!! You will definitely see us in the future! The Mittlers!


Awesome!

5
MarySpark on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Well this hard working young man named T J, knows exactly what this business is about. He is so smart, very educated and a great person, He helped me out to look for the car that is the best for me at this time. Nice new car at a good price!


Great Buying Experience!!

5
Luke McKee on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of working with Shawn and Howard. They were both respectful of the budget I wanted to stay within and provided answers to my numerous questions. From the time I arrived to the time we agreed on a price was only 1 hour, including the test drive! Then the paperwork time came which went off without a hitch!Very pleased with my new purchase!


Traverse trade in

5
comfort guy on 11/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks' Todd for making my experience easy. Appreciated how helpful you were and how efficient the process was.Keep up the great work!


Thank You Barth

5
lcotton1227 on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really had a great experience at the Dealership.. Everyone was smiling and nice.. Most of all, I appreciate then help I received from Barth Eastman. He really made my experience pleasant and I got the truck I wanted.... Henry was also very helpful.. I appreciate both of your help..


Very Helpful

4.8
Dempsey17 on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience at Phillips Chevrolet. The salesman Shawn Breish was very helpful and nice during my purchase of my New Silverado Truck.


phillips chevy in lancing

4.7
pamstev on 11/02/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Phillips Chevy has a great treasure in John smith and Donna Lee. My experience was great.I don't like shopping for cars but John smith made me feel at home. The service was professional and every thing was up front. You knew what you could afford and they worked with you accordingly. They made you feel like family. The whole process wasn't boring or long winded. If you want a great deal ask for Smitty and Donna.Tell them Pam Stevens sent you.


Excellent experience. As usual.

4.8
Joyce Majors on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thanks for providing great customer service to me when I visited the Lansing office yesterday. I will remember your excellent service whrn I am ready to purchase another Malibu.


CAR BUYING.

5
Dorothy Jones on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I WOULD LIKE TO THANK TJ AND BARTH WHO WHERE MY SALESMAN. BUT ON THE DAY I BOUGHT MY CAR. BARTH CAME IN ON HIS OFF DAY AND I WAS VERY PLEASE WITH HIS PERONALITY IN HELPING ME TO GET THE S U V I WANTED AND ALSO THE SALES MANAGER WAS GREAT, INCLUDING THE FINANCE PERSON AND THE SERVICE MANAGER AS WELL. BEST PLACE TO BUY A CAR, I WILL BE BACK TO DO BUSINESS WITH YOU ALL AGAIN. OVER ALL EXPERIENCE WITH PHILLIPS CHWVROLET IS GREAT COMPARE TO ALL THE OTHER DEALERSHIPS I BOUGHT CARS FROM.


Excellent Service!

5
Ashley on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This process went very smoothly for me thanks to the great customer service I experienced. Thomas Pacocha "TJ" was extremely helpful and informative. He was able to get me a great deal and I drove away in my new Mazda 3 happy as can be! Thank you TJ for a remarkable car buying experience!


Car Purchase

5
Tiffany on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The process of purchasing a car went very smoothly. Todd Anderko was great and every helpful. He even gave my son some pizza while we were waiting for the paperwork to get done! Everyone was very friendly and welcoming. I've never had an experience this great with a dealership until I visited them.


Excellent Service and Excellent Car!

5
aunger29 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This process went very smoothly for me thanks to the great customer service I experienced. Thomas Pacocha "TJ" was extremely helpful and informative. He was able to get me a great deal and I drove away in my new Mazda 3 happy as can be! Thank you TJ for a remarkable car buying experience!


Everyone was so helpful and make sure I was very comforta.

4.5
Sphillips7 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 4.0 Pricing: 4.0 Overall Experience: 5.0

The service was excellent. Any car that I request to see was met including all questions. I was explained the difference of why certain cars were price different. All details were explained about the car including the tires. TJ the sale person explained every thing clearly and demonstrate all the features inside the vehicle. Thanks so much.


Car Purchase

5
thenry20 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The process of purchasing a car went very smoothly. Todd Anderko was great and every helpful. He even gave my son some pizza while we were waiting for the paperwork to get done! Everyone was very friendly and welcoming. I've never had an experience this great with a dealership until I visited them.


Ernestor nos dio excellente servicio!

5
Bpacheco on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gracias Ernestor por tu gran atencion y servicio que nos brindaste no solo salimos contentos con nuestro nuevo Camaro pero nos hiciste sentir en familia. Por tu ayuda y conprencion es que recomiendo y a todos para que vengan contigo.


Nice pickup. Great dealer.

5
veeman on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my 2016 Silverado 2500HD from Phillips. Great dealership. Great sales staff. The staff took excellent care of me including the return visit for the bedliner. Excellent experience. Will certainly shop Phillips first. Good Work!!!


Great experience

5
Donnie on 10/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience and would highly recommend. Never felt pressured and left knowing I was given the best deal. Definitely will be back in the future.


I had a very wonderful experience here

5
Twilasunshine Lesser on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff was helpful and friendly..they worked quite well with me. They all were very professional. I was quite satisfied with everything I would definitely recommend this dealership to my friends, family and coworkers.


Purchasing my new car

5
Michelle Akinrinade on 10/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Today I purchased a 2017 chevrolet sonic and I love it!My salesman Smitty Smith was very professional! I give my overall experience 5 stars! The service was excellent!


Excellent Service

5
Vanesa on 10/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Nestor Urrieta for being so patient with us and going above and beyond with helping us walk out with our Ram 1500. He definitively went out his way and gave us many options and made sure we were comfortable with our purchase. I recommend him 100% to anyone who would like to purchase a vehicle in the future. I would also like to add that because he also speaks Spanish he made everything easier for us since my husband doesn't speak English too well. Thank you once again Nestor.


Great experiance

5
Donnie on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experiance. Great staff. Never felt pressured and highly recommend Phillips. Left knowing I was given a great deal. I will definitely be back in the future.


Excelent Service

5
vcamposv on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Nestor for being so patient with us and going above and beyond with helping us walk out with our Ram 1500. He definitively went out his way and gave us many options and made sure we were comfortable with our purchase. I recommend him 100% to anyone who would like to purchase a vehicle in the future. I would also like to add that because he also speaks Spanish he made everything easier for us since my husband doesn't speak English too well. Thank you once again Nestor.


Exceeds Expectations

5
SweetChevy on 10/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Phil Derkacy and the entire staff at Phillips Chevy in Lansing were very friendly and professional. This was by far the easiest car buying experience my husband and I have ever had! Thank you, Phil and the entire Chevy team, for all of your hard work!


Exceptional

5
Peanut69 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric Pickett has surpassed being a salesmen to my family he has become one of the family we have purchased two cars from him in the last year and are extremely satisfied. we would recommend anyone to go and see him.


Excellent Customer Service

5
jenniferstratton78 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very nice dealership. The employees are very knowledgeable and helpful. Shawn Breish is an awesome sales person! I would recommend him to anyone. Hes very helpful and knowledgeable.


Exceeds Expectations

5
SweetChevy on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Phil was very professional and friendly. This was by far the easiest car buying experience I have ever had! Thank you, Phil and the Chevy sales team, for all of your hard work!


5-Star Experience!

4.7
MudFlap on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Wanna' give a shout out to Michael Stramaglia and Phillips Chevrolet in Lansing, IL. My son and I had the most terrific car buying experience. Not only did we get a great deal, but we had fun too! 5-star experience! Thanks, Mike Stramaglia!


BEST dealership very friendly staff

5
homegirl234 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

best place to buy a car the salesman was Eric Pickett and he was very helpful and very polite .your entire staff was very friendly


5-Star Experience!

5
MudFlap on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wanna' give a shout out to Michael Stramaglia and Phillips Chevrolet in Lansing, IL. My son and I had the most terrific car buying experience. Not only did we get a great deal, but we had fun too! 5-star experience! Thanks, Mike Stramaglia!


Great dealership! Great people!

5
Nick16 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place to buy a vehicle! Johnny"Smitty" Smith was my salesman and was great to deal with and very easy going. Great staff everyone was kind and courteous.Would highly recommend when looking to buy a vehicle.


Lacrosses

2.2
disappointed on 10/24/2016

Customer Service: 2.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

problem with my car still exists, I will probably only come to phillips for my free oil changes


Wonderful experience

5
Alison on 10/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Josh was great. He was very knowledgeable about the vehicles. He was easy to talk to and made us feel very comfortable. Overall, wonderful experience and we are very happy with our purchase!


Wonderful experience

5
Alisonsherry on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh was great. He was very knowledgeable about the vehicles. He was easy to talk to and made us feel very comfortable. Overall, wonderful experience and we are very happy with our purchase!


Awesome

5
Silvia Nava on 10/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

MikeMeet us at the door with a warm welcome, I had leased before at this location and the experience wasn't so welcoming. Mike was very knowledgeable on our return of the lease vehicle, and the New incentives.I give Mike 5 stars on warm welcoming, and very knowledgeable on all vehicles


Great experience from beginning to end!

5
Maryann Rushing on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience with Barth Eastman from the time I walked in the door from the time my daughter drove away in her brand new beautiful 2017 Chevy Cruze. His personality and warm smile immediately made us feel like family. He answered all of our questions no matter how small or repetitive. Shopping for a pair of shoes or a dress was definitely more difficult than buying this car. Barth Eastman and his co-workers went above and beyond and surpassed all my years of car buying experiences. I would definitely recommend this dealership to anyone!


Awesome

5
Bigfog on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MikeMeet us at the door with a warm welcome, I had leased before at this location and the experience wasn't so welcoming. Mike was very knowledgeable on our return of the lease vehicle, and the New incentives.I give Mike 5 stars on warm welcoming, and very knowledgeable on all vehicles


Miracle on Torrence

5
Remodeling on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had two vehicles with tons of negative equity and my sales person worked to find me the best deal that would allow me to trade out of these vehicles into brand new vehicles and canceled out all of my negative equity with rebates, and got me a much lower interest rate.


Best sales experience

5
Devin on 10/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike is the best salesman ever. Will never go to another person.


Awesome Sales Experience

5
Gene H on 10/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently purchase a new Chevy Camaro through Johnny (Smitty) Smith and Phillips Chevy. Smitty was extremely professional and the whole experience was awesome. The price was good and Phillips gave a fair price for our trade! Go see Smitty at Phillips!!


Mike Stramaglia of Phillips Chevy in Lansing, IL

5
Matt F on 10/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike Stramaglia is hands down the friendliest, most personable car salesman I've ever encountered. I didn't feel rushed to buy, and he wanted to make sure I left with a product I was happy with. If you're in that area, stop by and see Mike- you will not regret it!


Great Experience!

5
Marie on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just bought a 2016 Chevy Malibu from Phillips Chevrolet and had a great experience. Barth Eastman was our Product Specialist and lead us to a great deal. He listened to what we were looking for and the price range we needed to stay within and lead us to our beautiful new Malibu! Everyone that we came in contact with there made us feel welcome. Thanks again Barth!


Great experience at Phillips Chevy in Lansing

5
sbobdog5 on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I bought a 2016 Chevy Malibu from Barth Eastman. What a great experience, everyone was very helpful and didn't pressure us to buy. Extremely satisfied with our purchase!!!


Jamaal Woodson

5
MICHELLE on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My Salesman was amazing! I had an unusual situation but he did not treat me differently because it was not a sale on my initial visit. He followed up and I made my decision to go with this dealership over another because of his attention and kindness through a tough process.


Purchase of new Camaro

5
survey on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny (Smitty) Smith was very professional from the outset. He was very honest and knowledgeable without being overbearing. The dealership was very competitive with their pricing etc.


Very friendly over all fantastic personal.

4.8
Patrick87 on 10/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Eric Pickett was very friendly helpful and pleasant! Best sales experience I have ever had in any sales experience! Thank you for such a great experience!


Outstanding Best Car Buying Experience Ever!!!!

5
sft3761 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just retired...looking for budget friendly. Did my research and homework. Chevrolet has everything I was looking for. Been riding Lexus 350 since the 90's so I'm used to the bells and whistles. Just purchased a 2016 Chevy Trax LTZ Midnight Edition from Phillips Chevy in Lansing Illinois and I am so happy with my selection. Great professional prompt service and great inventory at Phillips Chevy...my new car family.


Great experience

5
Tonydaf4 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to several dealerships before I stop at Phillips Chevrolet in Lansing. Glad I stopped there. Josh Packard made the car buying experience an enjoyable one. I've had nothing but bad experiences when dealing with car salesman. Josh was upfront and honest which seems to be rare to find when shopping for cars. If anyone needs a car see this guy, you won't regret it.


Super Satisfied

4.6
CarmenC on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I came into Chevrolet of Lansing to see of I qualified for a car upgrade. I got approved. 2017 chevy cruise. Long story short Nestor was my sales person and he went above and beyond with his customer service. He was great. From beginning to the end. Thanks a bunch Nestor.


Reason to buy Chevy's

5
cmelancon on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Well let's begin with the attentiveness of the employees and their very friendly attitudes. From the salesman to the managers. All were nice. They found the best deal to suite me and upgraded me to something better! I can't remember the sales manager that helped, name but he was just as pleasant as the salesman!


Outstanding..Best Car Buying Experience Ever!!!!!!

5
Soraya Foote on 10/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am so incredibly impressed with Chevrolet...especially Phillips Chevy in Lansing Illinois. Just retired...Chevrolet is budget friendly first...but that's just the beginning. The Selection is there...the Safety features are there..the Style...the Technology...the Quality. Just purchased a 2016 Chevy Trax LTZ Midnight Edition...I am so so satisfied with my selection. Did my research...my homework..looking for the most for my money. Previously been with Lexus since the 90's..riding RX 350..first luxury smaller SUV..ok so I'm used to bells and whistles, this Chevy has won my heart. The driving experience is smooth..the interior...the leather...heated seats..the space capacity. The four cylinder engine picks up on the highway..just like the big dogs. I could go on and on. Did I mention the Great Rebate!!! Ok now let me tell you about Phillips Chevy in Lansing...Those people..everyone from the Internet specialist Sierra..to my salesman Todd..on down the line were so professional and nice..courteous and prompt. I sent Phillips an email telling them I was interested..Sierra hit me back right away with all the info..scheduled me a test drive. Todd was outstanding..smiling..polite..knowledgeable and patient with me. I have a new car family. The best car buying experience ever. Yes Absolutely Yes I recommend that you purchase your next car from Phillips Chevy in Lansing Illinois.


Thanking God for the blessin and the dearler was wonderful

5
Lanesha L Ellis on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in not expecting to get a car, but the sales person did a great job and worked with me and not only got me onto a car but my dream car....giving praises to the almighty for my blessing...


Provided Excellent Service helping me buy what I needed!!!!

4.8
Misslisa75 on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am so very glad that I decided to shop at this particular dealership! to be honest, I was planing on looking and playing it out for a few days or a week, but I received such great service from Shawn, that I had to buy my vehicle the very same day. Thanks Shawn for not giving up until I was completely happy and satisfied leaving with the vehicle I wanted and needed!!!


best service ever

5
Dawn on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

this is my 3rd car this year from Phillips and mike stramagalia is the best salesman ever


Excellent experience

5
JGraczyk on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was searching for a new 2016 LS Tahoe and began corresponding with Jorge Rios via the internet. Jorge was great. He wasn't pushy and kept me informed of new internet deals as they were published. One of the deals was unbelievable and I scheduled a date and time to test drive the vehicle at the Lansing location. That is were I met salesman Eric Pickett. Eric too was great. He knew what I was interested in and closed out the deal. Eric was welcoming, very professional, knowledgeable of the product and most importantly he wasn't pushy. I highly recommend Phillips Chevrolet and if you decide to visit the showroom in Lansing ask for Eric Pickett, you won't be disappointed.


Great customer service and guarantees

5
Love that car on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first drive up to the dealership car lot looks were very impressive. I met salesman Shawn very patient didn't push into buying showed some great cars very knowledgeable. Returned to purchase and met with Jamal a great car salesman as well very knowledgeable and honest searched for the best deal that's affordable for me. In the end I'm loving my purchase of the 2013 Buick Lacrosse thank you Phillips Chevrolet, Jamal &Shawn.


excellent service

5
dawny on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THANK YOU AGAIN ON ANOTHER FANTASTIC DEAL. THIS IS OUR 3RD CAR THIS YEAR FROM PHILLIPS. OUTSTANDING CUSTOMER SERIVCE WITH MIKE STRAMAGALIA AND HIS TEAM. THANK YOU


Totally Satisfied

5
Antoine L Watts on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I stepped our of my car and was pleasantly greeted by Mrs. Stacy Phifer.I had received an offer to trade in my current chevy cobalt and upgrade to something bigger and newer.Even though I didn't have an appointment she worked with me. She was very patient and informative walked me through every step of the purchasing process. It was great to have worked with her nothing but a pleasant experience. I would definitely recommend her and phillips chevy to my friends and family


Great Sales Member

5
Branch1 on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hi My name is Gardell Branch I recently bought a used 2015 Chevy Impala. My Saleman was Mr. Nestor. he was great and gave the service that was outstanding. I give him a 5 Star for his great and outstanding service. Phillips Chevrolet is a Great place to buy a Car.


Pleasant

5
Antoine Watts on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stepped our of my car and was pleasantly greeted by Mrs. Stacy Phifer.I had received an offer to trade in my current chevy cobalt and upgrade to something bigger and newer.Even though I didn't have an appointment she worked with me. She was very patient and informative walked me through every step of the purchasing process. It was great to have worked with her nothing but a pleasant experience. I would definitely recommend her and phillips chevy to my friends and family.


best car buyinbg experience ever

5
D Jett on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Stragmalia always makes our car buying as easy as possible. this is the 2nd checy we have purchased from Phillips. I would not buy a car any other way or through anyone else. Thank you Mike for taking care of our family


PROFESSIONAL SERVICE

5
CAROL S on 10/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My sale's rep Mr. Ivory was wonderful, no long hours in the dealership and all my question he answered honestly. I appreciate the complete service that I received on October 1, 2016. After seeking a care for the last two months it was a refreshing experience to deal with a professional staff. Thanks very much for the old fashion CUSTOMER SERVICE.


Troy Ivory

4.8
Deneen A Miller on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Troy Ivory was an awesome salesman . Thanks Phillips Chevrolet. We need more nice and friendly people like Troy every where. They literally did not let me leave the dealership with out with out me being satisfied and fully comfortable with the vehicle I have . Thanks very much


Very profressioanal

5
William Aldrich on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband seen a truck on line the night before and we had a very busy day so we stopped in to look at the truck and was greeted by Shawn. We told him we wanted to look at the particular truck and we went for a test drive and liked it. We went inside to discuss price, and I told him we wanted a backup camera installed in it and if he could do that for the price he quoted we would take it. He came back with an offer to split the price of the camera and I asked for $100 less and we would put a down payment on it and come back and purchase it, because we had plans made with friends, he came back and he said yes and I put down $7,000.00. We came back later and filled out more paper work and we would be back tomorrow to pay the rest since the banks were closed today. Everyone was very nice to us especially Shawn. Thank you very much.


This is the Place to buy Your Cars!

5
Ashley C. on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I will keep buying from Phillips Chevy because they take the stress out of buying a car. They are willing to work with you, so that you can get the car you want at the price you want. Everyone there is very knowledgeable but also laid back and fun. They will do what they can to help you. My sales person Jamaal was awesome and he wasn't pushy and I felt comfortable getting a car from him. My family and I have been getting cars from Phillips for years and their excellent service is why we keep Coming back!


Amazing

5
LINDSEY84 on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A few weeks ago I decided to trade in My 2012 Cruz for a 2016 Malibu. I went to the Frankfort location with my affordable range and it just could not be met. I got a courtesy call from Oliver from the Lansing location ensuring that if I come and talk that maybe there was something they could work out with me. He was absolutely right. I was politely greater at the door by Mike Stramaglia. I explained my comfort with payments and he and Mark Catuara work hard for me. After the two of them did what car salesmen do best, they both came to me to give me the amazing news that it will be affordable to me have have the car I thought I could not afford. So I would like to thank the two of you from the bottom of my heart. Your service was amazing I felt like a friend not a customer. I highly recommend Philips Chevrolet in Lansing you will be taken care of. Thanks again you made my day.


Thank you!

5
SB on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in with a specific car in mind with the the details I wanted and they worked hard to get me in the car I sought out!


My experience was fun and amazing

5
Lindsey R Bradich on 10/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A few weeks ago I decided to trade in My 2012 Cruz for a 2016 Malibu. I went to the Frankfort location with my affordable range and it just could not be met. I got a courtesy call from Oliver from the Lansing location ensuring that if I come and talk that maybe there was something they could work out with me. He was absolutely right. I was politely greater at the door by Mike Stramaglia. I explained my comfort with payments and he and Mark Catuara work hard for me. After the two of them did what car salesmen do best, they both came to me to give me the amazing news that it will be affordable to me have have the car I thought I could not afford. So I would like to thank the two of you from the bottom of my heart. Your service was amazing I felt like a friend not a customer. I highly recommend Philips Chevrolet in Lansing you will be taken care of. Thanks again you made my day.


2016 Chevrolet Traxs

5
Teri1 on 10/07/2016

Friendliness: 5.0 Overall Experience: 5.0

I wasn't looking to purchase a new car but I love it thanks Donna very nice car and now I driving a 2016 thanks again


Barth Eastman made it a painless deal

5
Steve764 on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Barth Eastman made it a painless deal and look forward to buying our next car from him. The whole team at phillips was very pleasant to deal with.


LIKE A GOOD NEIGHBOR...PHILLIPS IS THERE!!!!!!

5
Fords1 on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought from this awesome dealership before and the service has not changed, it has improved, if that is at all possible!!!! BART!!!! BART!!!! BART!!!!!! We had fun buying a car, can you believe it??? I went in skeptical because I had purchased a brand new vehicle in 2014; worried about the back end. Bart said, "You won't know what can be done if you don't give us a chance!!!! Came out in a brand new 2016, with 2 (did you hear me) 2 MILES ON IT!!! It doesn't get any better than that and my payment is just as I requested. Bart is a deal changer, he can and will make it happen!!! The whole Phillips family is a wonderful crew to do business with. Henry, Tom, Mark....everyone is great. My next vehicle will be from Phillips!!!! At Phillips I can have it my way!!!!!Roger and Karen Ford


I went in for a 2014 and came out with a 2016.. SCORE!!!!!

5
SEMONIA COBBS on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to buy one car and ended up with something better. All thanks goes to Phillips Chevrolet and the BEST salesman I've ever come into contact with, Ferlando Batts, Phillips Chevrolet picked a winner when they selected him for the job. One small bump in the road, in minutes (and I do mean minutes) it was corrected. Ferlando made my car buying experience seamless, stress free and most of all pressure free. He asked what I was looking for and what I wanted to pay monthly and he delivered and that's what makes him a great salesman in my eyes.The environment felt comfortable and friendly. The level of professionalism displayed by Ferlando was impeccable. Ferlando was so dedicated to me and my purchase that he came in on his off day to seal the deal. While there was a challenge that approached us, he still remained calm and assured me not to worry. i Took his advice and trusted his word, and voila i drove off in my new 2016 Chevy Cruze baby!!!!!I will definitely return to Phillips and recommend friends and family, but only to Ferlando Batts, my personal car salesman.From the showroom floor to the finance office, Phillips Chevrolet is alright with me, 2 thumbs up from this gal!Thanks for the awesome dedication and superb customer service.Satisfied customerSemonia Cobbs


Professional and organized

5
Eve Autrey on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a pleasant experience with Ms.Donna Lee in july and I told her I would come back to see her which I did she was so friendly and polite so I followed up with her Monday October 3rd. she was busy with a client but she took time to step away and greet me and my Husband and put us with somebody that would help us! she kept checking on us to make sure we were ok!! I give her a thumbs up and love her hospitality. I would have never followed back up but I remembered her hospitality!!! Thanks Donna


Best PROFESSOINAL customer service ever!!!!!!!!!

5
Wimbleys on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

#1 SALMESMAN Mr. Shawn Breish is the greatest. He was very knowledgeable and resourceful regarding our questions and needs. He went above and beyond the service he provides for his customers and I will definitely recommend him to my family and friends. Thank you for having such a great employee working for your company. The Wimbleys


Everything done at this dealership is first rate..

5
Equinoxherb on 10/06/2016

Friendliness: 5.0 Overall Experience: 5.0

My salesman, Mr. T.J. Pacocha was waiting at the door when my wife and I drove in the lot. He is a very good salesman who was very patient with an old man and an old woman. He explained everything and answered every question. He spent a lot of time with us not knowing whether we were going to buy or not. We were supposed to pick up our car at 12 noon on Wednesday October 5, 2016 .Mr. Pacocha did not start work until 1:00 pm that day but Mr. Troy Ivory got us started on our finishing paperwork as if he were our original salesman. Mr. Mark Hawkins, the finance manager, painstakingly explained everything about our financing. Mr. Henry King explained all of the aftermarket car necessities. This is a very solid dealership whose intention from "GO" is for you to have a good experience. My wife and I were both impressed.HERBERT AND EVELYN BERRIEN


Very Disappointed

2
mswatson on 10/06/2016

Overall Experience: 2.0

The problem I have with this dealership is that I was lied to several times and was almost strong armed to stay in a deal that I could not afford. Went in bought a car on 9/27. I called on 9/28 and told them I could not afford to keep the new car. Was told my car was sold and since I signed electronically I couldn't return the car. Never was offered to come find anything lower just no and that was final. Once the finance company called I was honest I told them I loved the car and would love to keep it but it didn't fit into my budget. The dealership then told me to just tell them I wanted it and then come back and they would lower it after the deal went threw. When I refused to do that they said my old car was sold they wasn't giving me anything for it so I would have to leave with nothing. No old car, no new car, and no money for the value of my old car. After 7 days I told them to take their car and it just wasn't fair they couldn't do nothing about my car. I began to leave told them I'll just have to hire someone to help recover my car they said your car is in the back and gave me my old car back. Been lying for 6 days to keep me in a uncomfortable sale. Sad part this has been my dealer of choice for2 years now I sent in 3 ppl 2 bought cars. I am never going back not even for a oil change and I never will refer anybody else.


Very satisfied

5
Bobert 45 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were on a tight budget and our salesman, Phil Derkacy, did a great job working with us and didn't try to push us into a higher priced car at all. We drove out in a new car that the wife and kids love and stayed in our budget. We were there late (after the dealership closed) and Phil stayed til after everything was finished to help my wife with all the features in the car. He even set the radio stations for her. Everyone there was very nice and the finance representative, Tom, was also exceptional.


Great service

4
Lance moore on 10/04/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Bought a silverado from Todd Anderson and I appreciate the quality customer service provided and the smooth transition to purchasing the vehicle. The dealership is a great place to buy a vehicle from and definitely recommend them to others.


Very nice experience

5
Mary L on 10/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we bought our chevy Cruz recently, it was a very pleasant experience. The salesman was professional and helpful Hello young lady that called us on the phone was also extremely courteous and even came and introduced yourself to us


Professional and polite

5
Eve Autrey on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enjoyed my experience here!! Nestor Urrutia was polite, professional and informative! the wait wasn't as long as what I've experienced other places! I look forward to doing business with Nestor and Phillips Chevrolet of Lansing in the Future!!!! Thanks for the at home friendly feeling!


New 2017 Volt

5
Maravich1 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just got a new 2017 Volt from Phillips Chevrolet. Todd Anderko made things very quick and smooth and helped us with setting up all the features in the car. We were in and out in less than 90 minutes. Phillips showroom and service department is spotless and all their staff is extremely nice and professional. I would recommend Phillips to anyone in the area.


A pleased customer!

5
kingbonez32 on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All around excellence.....enjoyed my time there and everything worked out great! Even though I wasn't able to get the car I wanted, I was able to get a car that I was comfortable with.....great job guys!


Great Experience at this dealership in buying a Colorado

4.6
denver on 10/02/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I searched the internet for a Colorado with my specifications and price -- found it at Lansing Phillips Chevrolet, I had the Vin number, found the car, exactly what I wanted and no one tried to sell me something I didn't want. No upgrades to a bigger truck just exactly what I could afford. Perfect for me.Shawn, the sales rep listened to me. The deal worked out for both the dealership and me.Thanks for listening,


Best Experience

5
John Kenniel on 10/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my first purchase at Phillips and this really was a great experience, everyone was respectful, professional, and great at explaining things to me given this was my time buying a brand new 2016 vehicle. Thomas Pacocha (TJ) is literally the best, he is very clear and knowledgeable of his job. 10 out of 10 for me and would recommend anybody.


They will work with you

4.6
012091s on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Johnny, James, and Angel helped me to the fullest. They were able to get me reasonable rates without the hassle. They made sure I was financed at the best rate in a new economic car. Thanks Johnny(Smitty), James, and Angel for this new car experience!


The best salesman

5
Stevie j black ops on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh is one of the the best salesman I have dealt with. Straight forward and to the point. Very helpful and good at what he does. This is the 2nd vehicle in 2yrs from Josh. Number 1 in my book


Best Experience

5
jkenniel on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is first purchase at Phillips and this really was a great experience, everyone was respectful, professional, and great at explaining things to me given this was my time buying a brand new 2016 vehicle. Thomas Pacocha (TJ) is literally the best, he is very clear and knowledgeable of his job. 10 out of 10 for me and would recommend anybody.


Best I had

5
marcquis robinson on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Because it's was the best deal I made with a good person and took good care of me , and I am so happy came to this salesman ,great job


Great experience

5
Shamira on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in desperately in need of a car. Bad credit and all but they found a way to get me in a car.philips Chevy definitely has the best customer service n the best, kind, thoughtful, respectful n patient sales personal. I will be back again n again Daarina. Thank u soo much.


Phillips Chevy is awesome!

4.2
Gena2k1 on 09/30/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Sierra, Mike, and Justin were great. Sierra answered my questions via email and provided more information than I had asked of her. After contacting several dealers online she responded via email when the others called or didn't respond. Mike didn't pressure me and made me laugh. Justin worked hard to get me the deal that I wanted.If you're in the market for a new or used vehicle stop by and check out Phillips Chevy in Lansing!


GREAT EXPERIENCE.......TWICE!

5
Marvin King on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second purchase, and this purchase was better than the first. I will definitely be back again for my third purchase. Ferlando is a great salesman and a true asset to the Phillips Chevrolet of Lansing family


This dealership is simply the best!

5
Wanda Mamich on 09/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Before you even walk through the door, you were made to feel welcome. The entire staff (Especially our saleswoman, Stacy Phifer) was very professional and addressed all our questions, so that there was no doubt about the 2017 Chevy Cruze that we were purchasing. She is awesome!


Great Customer Experience

5
colemaryah on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My parents and I visited phillips Chevy about a week ago and the staff was hands down great. I walked away with a 2016 Chevy cruze LT which I love it's crazy because I'm used to full size vehicles. TJ, Henry, Tom, and James worked with me and explained everything thoroughly. This was a team who worked for their customers instead of trying to just make a sale. I highly recommend TJ he's such a sweet heart and a pleasure to work with Thanks!


Experience magnificent

5
Calvin allen on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Phillips Chevy was amazing Jamal help me choose the best car that fit every need I was looking for. I would recommend overall 2NE1 lucky and willing to buy a great car and have a great experience doing that. I definitely enjoy every minute I spent in the hands of jamal


Great service

5
Amy0228 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Barth was wonderful from start to finish. He made buying our new car very enjoyable and easy. I feel Barth went above and beyond normal expectations during our sale.


Thoughtful, patient & professional

4.2
Jonitia L Epison on 09/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

I was fortunate to be able to conduct business with Jamaal. He was considerate and professional during the negotiation and purchase process. I did not feel that I was taken advantage of despite my personal situation and I am pleased with the outcome. I also felt that each person I encountered until I was able to drive my new car away was also highly motivated to make the process as comfortable as possible. I would highly recommend this dealership


Best experience ever

4.8
Ivan on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came in desperately in need of a car. Bad credit and all but they found a way to get me in a car.philips Chevy definitely has the best customer service n the best, kind, thoughtful, respectful n patient sales personal. I will be back again n again Daarina n Jamal. Thank u guys soo much.


Bad day gone good.

5
Keina on 09/29/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Josh was great! I was such a wreck and he helped me with everything that needed to be done. He was understanding and supportive. I was truly blessed that day.THANK YOU!


Loved my experience and will keep coming back

4.8
abcorbett86 on 09/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I will keep buying from Phillips Chevy because they take the stress out of buying a car. They are willing to work with you, so that you can get the car you want at the price you want. Everyone there is very knowledgeable but also laid back and fun. They will do what they can to help you. My sales person Jamaal was awesome and he wasn't pushy and I felt comfortable getting a car from him. My family and I have been getting cars from Phillips for years and their excellent service is why we keepComing back! Highly recommend them! Go see Jamaal!


First new car

5
Harris246 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He was very helpful with me purchasing my first new vehicle and got me a very good deal he even came and picked me up the next day to make sure I got to the car dealer ship because I didn't have a ride


John "Smitty" Smith is the best!!

5
jancarter1 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've bought many cars, but this was the most pleasant experience I've ever had. Smitty made the entire car purchasing process comforting. I am highly recommending that anyone who is interested in purchasing a car visit Phillips Chevrolet and ask for Smitty.


Great Dealership

5
jeff on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great car buying experience at Phillips of lansing!My salesman Thomas Pacocha is very bright and goes out of his way to make sure everything is done right.Jackie Bell was also great!Thanks guys!!


Made my day!!!!!!!!

5
Lapecha Brown on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having along busy day he made this process a piece of cake. Ferlando made me feel like family and not a price tag James was also very friendly. He showed that he was here to help and did a great job on making my family happy.


Walked out with a new car!

5
Jorge on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I walked in thinking there's no way a deal was going to get worked out. Fortunately, they exceeded my expectations and a deal was done! Sales person Mike Stragmalia was great as well as everyone else at the dealership! Thanks!


"Wonderful Experience"

5
Erica1977 on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacy Phifer demonstrated superior customer service!! My experience there was awesome. Everyone there was very professional and patient. I walked in with a dream and drove away in reality. They made the impossible, possible. Thank you Phillips Chevy for making my dream come true!!!


" Excellent service"

5
Mitchell Spears on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny Smith did a excellent he was very thoughtful and honest. He really helped me make to best decision picking my new car . Smitty made a nerve racking decision enjoyable!


Great experience!

5
JoGomez on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience from the moment i walked in. I did not expect to walk out with a new car but i did!Good trade in and great value on a 2016 camaro SSOverall recommend it, great xxxxx to Michael S for taking care of me and providing a good deal!Thanks!


Great salesperson

5
Simon Trevino on 09/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was made to feel comfortable from the beginning with my salesperson John Smith


New Car

4.8
Curtis5895 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr.Batts greated me when I arrived and introduced me to the online service provider Mr.Rios who I was in contact with and procede to show me some cars that I thought I would not be able to get into but he work with a financial specialist and got me approve for a 2016 Malibu


Best Experience!

5
J.kova on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service! Great product knowledge! We had the best experience We've ever had buying a car! I will definitely be a repeat customer! Barth was the best!


Surprise Purchase

5
Cargirl17 on 09/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Phillips Chevrolet of Lansing was the first of 3 dealerships I was going to visit before making a decision. I was greeted by salesman's Philip Derkacy very professional and courteous. He showed me a number of vehicles explained their options and compared them to the other vehicles I was considering. I just felt great about my experience and purchased right then and there. If you looking for knowledge of vehicle products and great service go see Philip Derkacy at Phillips Chevrolet of Lansing, Il


Awesome

4.8
Wazzup on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My salesman took great care of us our experience was phenomenal. Much better than it used to be when we went there when Phillips first took over


great service

5
mrburt9 on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

5 stars JOHNNY SMITH/ AKA SMITTY IS OUTSTANDING HE IS A TOP PROFESSIONAL AND INTERACTS WELL WITH CUSTOMERS, IT WAS SO NICE TO HERE SOMEONE TALK TO ME ABOUT THE OLD DAYS , WHILE KEEPING MY MIND OFF THE LONG PROCESS, IT WAS GREAT AND I APPERICATE HIS DEDICATION TO HIS PROFESSION


Erick Prickett and staff

5
Trell2010 on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was PHENOMENAL !! I mean these people were nice straight in the door. I didn't know what my experience or time spent was going to be like... I came in wishing and hoping for the best and that's is what I got! I read some reviews and did some research before coming in, I personally dealt with Erick Prickett and he was the BEST! Hands down from his customer service, to him being straight forward, it was not just about a sale to him. Bought us lunch! Got me a GREAT! New car! & he is just a nice guy! You want to feel comfortable when are purchasing a vehicle well this is the place to go! Tom is a great guy in finance really down to earth type of guy! Gets all you stuff prepared and ready to go for u


2016 Chevy traverse

4.8
Wan3161 on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went to the dealership to look at a new vehicle, test drove a few. Found the traverse liked it very much. Eric was very nice and understanding waiting for me to come back later that night to settle up with the paper work. I would go back there and recommend buying a car from him.


Mike took care of us and made the the experience quick!

5
Linda115 on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike took care of us and make helped us with our trade in and new car purchase. We told him we had so much time and needed to be out by a certain time be he made sure this happened even though we had quite a few requests. Thanks Mike for taking your time with us and for your patience!


Great Experience

5
QuiseyD on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love this dealership, This is my second time getting a car from them and it was a very smooth and satisfying experience. The staff is fun, friendly and helpful. If you are looking for a new car you should come to Phillips,


Loving My New Chevy Cruz

5
albertj4 on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff is awesome and the customer service was excellent. If you are looking for a new car you should come to Phillips Chevy. A+


GREAT SERVICE!

5
Michelle_Meredith on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought a total of 3 cars from here and would recommend anyone looking for a new or used car to go in and give them a chance. They really work with you. They are not trying to scam you out of all your money like some other dealerships. They are super friendly and really put in the time and effort to find something that works with you. If your looking for a new car I would defiantly recommend giving them a try, you won't be sorry you did!


My New Siren Red Cruze isa the Best!

5
Exceptional Dealership on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at this Phillips Chevrolet in Lansing were very helpful and we will come back to get another vehicle.Our Salesman Todd was exceptional.Thank you!


Satisfaction

5
Christina Holmes on 09/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership is the best!!! Michael was amazing and helped me in so many ways!!! I walked in with an old car and walked out with a brand new 2016 Cruze!! I highly recommend this place. Thank you Mike!!!!


Excellent for the first time

5
Chicken Baby on 09/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

For the first time since we have been shopping for cars we had a excellent experience. No hassle No stalking, all of our concerns were taken care plus thing we were unconcerned about. When we shop for another car we will return to this dealership.


I Love My Chevy Trax! !!

4.8
Victor Dominguez on 09/21/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

TJ & Nestor were verry determined when it came to providing us with the best deal they could find. TJ had extensive knowledge about the chevy trax. During the whole process he was very good at keeping all information clear & easy to follow. Definitely will recommend TJ & Nestor to all my friends and family


Satisfaction

5
Cholmes48 on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael was the best and helped me in so many ways!!! I walked in with an old car and walked out with a brand new 2016 Cruze!! I highly recommend this place. Thank you Mike!!!!


Exceptional Customer Service

5
Cynthia on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership is very professional. Great experience! Salesman Troy Ivory made my car buying experience easy and stress free. He's very knowledgeable and was sensitive to my needs. I will definitely refer friends and family.


I love my Camaro!!!!

4.7
Scott P on 09/20/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Mike S. was very helpful never pressured us honestly it felt like my brother or good friend was with me guiding n helping me thru the purchase experience!! He has offered to help me in any way to call him for anything!!


I love my Camaro!!!!

4.8
gordon pierce on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mike was very helpful and has followed up with me and has offered to help me if and when i have any questions!! Honestly he made us feel so comfortable and felt like having a brother or good friend with me guiding and helping me thru everything instead of someone cold tryin just to get a sale he really made the buying experience more relaxed fun n enjoyable!! SCOTT P


My day at Phillips chevrolet

5
Bob123 on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Experience was great.salesman Barth Eastman was sensitive to my needs and gave me the best deal.this is my second purchase.i will be back again.


The experience was awesome and unexplainable

5
Michelle james on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service was awesome and staff I will refer other. Plesant experience and atmosphere. Would definitely go back again, my car was ready when I walked in the door.


2015 Chevy Silverado

4.2
Mike CCHILLS on 09/19/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I came in looking for a Colorado pickup and left with a whole lot more Silverado 1500. Barth offered me a deal I just could not refuse and made it happen. Very satisfied with my experience today. You can tell when employees are treated well, they share it with their customers!


2015 Silverado

4.3
Mike on 09/17/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Barth was awesome! He got me more truck than I anticipated getting within my budget. Awesome staff that make you feel welcome.


Product Specialist

5
Vonna12 on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacey Prifer was so amazing she provided me with the best car buying experience,I have ever had, I highly recommend her if you are in the market to buy a car, she is one of the best professional persons that I have come in contact with thus far.


good job

5
chavo766 on 09/16/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

keep the good work and you will continue to be the number one dealer in Illinois treat every body like you treat me and you will be selling more cars then any deal


nessacery burden to shop for a car

4.6
marya on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Needing a new car as ours was destroyed three weeks ago from a driver suffering a medical emergency., my wife and I ventured to the dealership. Barth Eastman met us at the door enthusiastically ready to hear our needs. He spent a lot of time showing and explaining features of the cars that we desired to check out. He was very helpful with answering our questions. All in all a very good experience which ended in a happy purchase.


My Recent visit

4
Tywanda williams on 09/14/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Upon my second visit Mark and Phil were able to seal the deal I am very pleased with my purchase, I look forward to bringing my daughter in she's in the market for a new car


Perfect

5
Andrew on 09/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Todd was really friendly and made sure that we were taken care of and had everything taking care of with my trade in and new purchase.


Satisfaction guaranteed

5
Jeffrey Booker on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd anderko in sales was great he got me in the CSR of my satisfactionand he has an amazing work ethic I cannot complain I'm satisfied.


The experience WAS GREAT!!!!!!

5
juventino on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I WAS NOT REALLY LOOKING FOR A CAR BUT WHEN I CAME IN THE SALES PERSON WAS SO NICE AND HELPFUL AND SEEMED LIKE SHE REALLY WANTED TO HELP ME AND SHE GAINED MY TRUST SO I BOUGHT A CAR HER NAME IS (STACY ) LOVE MY CAR!!!!


Love my Malibu!

5
Kim on 09/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought 4 cars since March 2016 from Lansing Chevy and I could not be more pleased! From Todd to Mark to Tom...I had a very fast, easy car buying experience. Todd found me the most perfect vehicle to Mark finding me the rate\price I wanted to Tom closing the deal and explaining everything thoughly. I even got tint and splash guards added onto my most recent Malibu. It made all the difference! It is now my most favorite vehicle. Thank you!! I would refer you to everyone I know and I have already and will continue to do so!


Absolutely wonderful

5
luvmytrax,faye on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacy Phillips was wonderful, she walked me through the best car buying experience I have ever had, I highly recommend her if you are in the market to buy a car, she is one of the best professional persons that I have come in contact with.


Love my Malibu

5
kimb7012 on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought 4 cars since March 2016 from Lansing Chevy and I could not be more pleased! From Todd to Mark to Tom...I had a very fast, easy car buying experience. Todd found me the most perfect vehicle to Mark finding me the rate\price I wanted to Tom closing the deal and explaining everything thoughly. I even got tint and splash guards added onto my most recent Malibu. It made all the difference! It is now my most favorite vehicle. Thank you!! I would refer you to everyone I know and I have already and will continue to do so!


Customer Satisfaction

4.8
Stephen Stanley on 09/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Mike was very professional, easy going & not forceful like the reputation that salesmen get. The entire process was pleasant from beginning to end. Phillips as a whole is wonderful. Each associate that assisted me was completely professional. Great job!


Initial problems with pricing, made right in the end

4
Suckered on 09/09/2016

Customer Service: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

In the end, this dealership made true on their promised price quote, though it took me having to walk out to get them to see that what they were doing was not right. However, they apologized and sold me the car, with the price originally quoted, and made the process pleasant enough. Phil is a nice guy, did what it took to get the deal done.Thanks.


Customer Satisfaction

4.8
Stephen on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mike was very professional, easy going & not forceful like the reputation that salesmen get. The entire process was pleasant from beginning to end. Great job!


Lisa's experience

5
Lisa1965 on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My experience at Phillips Chevrolet was awesome, everyone was friendly and professional. They answered all my questions and allowed me to purchase my first ever brand new car. I would defiantly recommend them. As a matter of fact I already have someone that states they will be stopping by.


First time buyer

5
Jennifer on 09/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my first time buying a car from a dealership and Josh made it better and easier than I had ever imagined. I asked 2,000 questions and he was able to answer them all with so much patience and knowledge! It was very important for me being a single mother of soon 3, to get into a SUV and he worked with me to make that happen! I could tell it wasn't just about selling me a car, he was passionate about making it work for me. He was able to get my payments to what I could afford so I wouldn't have to worry! Such an amazing, kind hearted person Josh is! Thanks so much Josh!


Excellent Top of The Line Sales Service

5
Mdodson217 on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Over the top A-1 sales business with Philip. Extremely courtious, Achieved excellence with me as a customer, made sure our needs were a priority.


Sales

5
Tami 805 on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought my 1st Chevy Monday with Shawn. Thanks Shawn for your hospitality and great service! Will refer others looking to buy to your dealership, good job!


First time buyer

5
Jennifer921612 on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a car from a dealership and Josh made it better and easier than I had ever imagined. I asked 2,000 questions and he was able to answer them all with so much patience and knowledge! It was very important for me being a single mother of soon 3, to get into a SUV and he worked with me to make that happen! I could tell it wasn't just about selling me a car, he was passionate about making it work for me. He was able to get my payments to what I could afford so I wouldn't have to worry! Such an amazing, kind hearted person Josh is! Thanks so much Josh!


Well communicated

4.8
Chandrae on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Going in i knew i wanted a new car nervousness sets in .....is this something i really want..YES.. MY EXPERIENCE was great would gladly recommend this dealership to family and friends


Buying a new car from Mike Stramaglia was Great

5
dacoach on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a new car from Mike Stramaglia was a great experience . I would recommend them to everyone who needs a car.


$18,974

Mileage: 29593

Color: Other

Transmission: Automatic

Body Style: SUV

City: Lansing, IL

Contact seller for Engine Type

$39,972

Mileage: 23209

Color: Gray

Transmission: 1-speed Automatic

Body Style: SUV

City: Lansing, IL

Engine Type: Electric

$32,015

Mileage: 3

Color: Black

Transmission: 9-speed Automatic

Body Style: SUV

City: Lansing, IL

Engine Type: 2.0L I4 16V GDI DOHC Turbo

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